This text is machine-read, and may contain errors. Check the original document to verify accuracy.
9/27/2019
CenturyLink | Corrections | West Virginia Division of Corrections
Home
Friends and Family
Correctional Facilities
West Virginia Division
of Corrections
Rates and Fees
Available Services
FAQ
This site provides information on how to receive calls from inmates at the West Virginia Division of
Corrections (WVDOC).
WVDOC has contracted with CenturyLink to provide calling and account billing services to inmates.
Recipients of these calls may include friends, relatives, and attorneys.
Called parties can establish and fund prepaid calling accounts by phone or internet. Called parties
can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect
calling plan to accommodate calls to cell phones or accounts with credit issues.
Restrictions
The following restrictions may be applied by the WVDOC to inmate calling:
Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes
Call monitoring, recording, and inmate voice validation (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems
or requests by a called party
Rate Tables
Inmate Telephone Rates for West Virginia Division of Corrections
Payment Type
Call Type
Connection Charge
Per Minute
Prepaid Collect
Local
$0.00
$0.032
IntraLATA
$0.00
$0.032
InterLATA
$0.00
$0.032
Interstate
$0.00
$0.032
N/A
N/A
Local
$0.00
$0.032
IntraLATA
$0.00
$0.032
InterLATA
$0.00
$0.032
Interstate
$0.00
$0.032
International
$0.00
$0.45
Local
$0.00
$0.032
International
Debit (Inmate Paid)
Traditional Collect
https://www.centurylinkcorrections.com/facilities/wv_doc.html
1/4
9/27/2019
CenturyLink | Corrections | West Virginia Division of Corrections
IntraLATA
$0.00
$0.032
InterLATA
$0.00
$0.032
Interstate
$0.00
$0.032
N/A
N/A
International
Excludes taxes and government-mandated surcharges
Fees
Transaction Fees
Provider-imposed ancillary transaction fees have been eliminated by WVDOC. This elimination
includes but is not limited to transaction fee for purchasing Prepaid Collect services using a
credit/debit card.
Please note that if using Western Union to purchase Prepaid Collect services, Western Union will
charge a fee of $5.50 when using its SwiftPay product. No additional fees are imposed by
CenturyLink on top of these negotiated charges.
* Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
** See also Prepaid Collect refund process and Debit refund process below. Please note that once purchased,
Debit services belong to the inmate and can only be refunded to him or her.
Available Services
Prepaid Collect
Debit (Inmate-Prepaid)
Provided through CenturyLink's billing agent ICSolutions,
Prepaid Collect allows you to receive inmate calls to your
specific phone number.
Provided through CenturyLink's billing agent ICSolutions, debit
enables you to directly fund a calling account for an inmate.
No monthly spending limits.
Debit calling can be used by the inmate to call any number
approved by their facility.
Calls can be completed to cell phones, internet phone
services, or other services which do not provide Traditional
Collect billing.
MANAGE OR CREATE A SERVICE ACCOUNT
MANAGE OR CREATE A SERVICE ACCOUNT
Or Call 888-506-8407
Or Call 888-506-8407
Payments accepted
Payments accepted
Money Orders and Cashier's Checks also accepted by mail
Money Orders and Cashier's Checks also accepted by mail
Note: If you accept a call from a WVDOC inmate and have
not already established a Prepaid Collect Service, you will
receive one complimentary 60-second call and then
automatically be given the opportunity to set up an
account with a customer service agent
Note: Debit services can be purchased directly by the
inmate using funds from his/her trust account.
https://www.centurylinkcorrections.com/facilities/wv_doc.html
2/4
