PA-Original MCI (GTL) Contract with extension from 12-08-13 to 03-07-2014

State DOC Contracts • Pennsylvania
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CONTRACT BETWEEN
COMMONWEALTH OF PENNSYLVANIA
GOVERNOR'S OFFICE OF ADMINISTRATION

MCI COMMUNICATIONS SERVICES, INC.
dlbla VERlZON BUSINESS SERVICES

CONTRACT NO.
TIllS CONTRACT is made and entered into in Harrisburg, Pennsylvania, in the County
ofDimphin, Commonwealth ofPennsyJvania, by and betWeen the COMMONWEALTH OF
PENNSYLVANIA, Governor's Offioe of Administration ("OA") and MCl Commuhications
Services) lne. d/b/a Verizon Business Services· ("Verizon Business" or "MeI").
WHEREAS, the Department of General Services ("DGS") delegated to OA authority to
issue a request for proposal (RFP) for furnishing, installing, and mainmining three related
telecommunications systems that will provide payphone service for the Commonwealth of
Pennsylvania and control inmate calling from the state correctional institutions; and
WHEREAS, pursuant to the RFP, OA awarded this Contract to MCl.
NOW, THEREFORE, for, and in consideration of, the foHowing is set forth in this
Contract, and the parties intending to be legally bOlmd, mutually understand and agree that:

1. This Contract shall be effeetive for a sixty (60) month period commencing on the
Effective Date as defmed in Paragraph 1 of tho Contract Terms and Conditions
for Services, but may be extended beyond that period as set out in Paragraph I of
the Contract Tenns and Conditions for Services.
2. Tn is Contract shall be governed bytbe laws of the Commonwealth of
,
Pi:mnsylvania 'andl for all purposes, shall be construed in accordance with those
laws and decisions of the courts of the Commonwealth o[Pennsylvania, and shall
be-binding upon the-Parties and their respective successors. and assigns. No
amendment, or modification, of the Contract shall have 'any force Pf effect unless
it is in writing and signed by the Parties.
3. The following attachments are incorporated by referen'ce and made part ofthi,
Contraot
Attachment A:
Attachment B:
Attachment C:
Attachment D:

Contract Terms and Conditions for Services
RFP, including all addenda issued related thereto
Final cost submittal, dated August I, 2006

D-l:

Contractor's original technical submittal, dated
October 13, 2005; and

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1

1

1

D·2:
Attachment E:

Clarifications received May 22, 2006 related to
RFP Sections 2.5-C & 2.5·D

Disadvantages Business Submittal

4. The Parties agree that all legal notices pursuant to the Contract shall be in writing
and mailed by certified mail, return receipt requested, and all other
communications shall be in writing and mailed, prepaid fIrst·class, to the
following addresses of the respective Parues, or to suoh other addresses as may
be designated from time to time by the Parties:
a.

OA

Kristen Miller
Deputy Miller
Office of Administration
209 Finance BLlilding
Harrisburg, PA 17120

b.

Verizon Business

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rj
,

Steve Viefhaus..
.
Sr. Director, Government Markets
Verizon Business
500 Technology Drive
Room C2123
WeJdon Spring, MO 63304

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IN WITNESS WHEREOF, the Parties to this Contract have exeouted it, through their
respective duly-authorized representatives, as of the dates written below. Execution by OA will
be through the issuance of a Purchase Order as described in Paragraph 37 of the Contract Terms
and Conditions for Services.

Commonwealth of Permsylvania
Governor's Office of Administration

MCl Communications ,qp.Tvice" Inc,
dlb/aVefimnBujill'm,z;pooes

Signature
Suleiman Ressami
VP Pricing/Contract Management

Date

Date
i

tj

FEiN

;

~.

SAP Vendor Number

1I
I

APPROVED FOR FORM AND LEGALITY

,;

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Office of Chief Counsel
Governor's Office of Administration

'I

Offioe of General Counsel

Offioe of Attorney General
!

i

CERTIFICATION OF FUNDS

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Comptroller

,I
Date

I

,i,1
I

3

E·MAILED
2/7107

ORIGINAL
Contract No. 4600010915

Page 1 of 3

Contract Original Approval Date: 12/28/2006
Contract Change Approval Date: 01/12/2007
Purchasing Agent:
Name: Matthew Phillips
Phone: 717-214-3740
Fax: 717-214-3567

Y~ur SAP Vendor Number With Us: 165236
' - - - - - - - - - - - - ' - - , - - - - - - - - - - - 1 Valid from/to: 12/08/2006 - 12/07/2011
!,

Supplier Name/Address:
MCI WORLDCOM

Please Deliver To:

COMMUNICATIONS INC

OA

979 E PARK DR
HARRISBURG PA 17111-2810

207 Finance Building
HARRISBURG PA 17120

Supplier Telephone No: 717-565-7500
Supplier Fax No.:

USA

Your Quotation:
Collective No,:
Our Quotation:

NET30

Payment Terms:

Date:

~he Commonwealth of Pen,nsylvania, through the Purchasing Agency, accepts the submission of the Bidder/Contractor for the
awarded item(s) at the price(s) set forth below in accordance with: 1) the RFQ submitted by the Bidder/Contractor, if any; 2) the
documents attached to this Contract or incorporated by reference, if any, and 3) the contract terms and conditions stored on the
\vebsite address at www.dgs.state.pa.us for this type of Contract as of the date of the RFQ, if any, or other solicitation for this
Contract, all of which, as appropriate, are incorporated herein by reference, When the Bidder/Contractor receives an order or a
written notice to proceed from the Purchasing Agency, the prder or notice constitutes the Bidder/Contractor's authority to furnish
the item(s) to the agency at the time(s) and place(s) specified in the order or notice, RFQ, as used herein, means Request for
Quotations, Invitation for Bids, Invitation to Qualify, or Request for Proposals, as appropriate,

Item

Material/Service
Desc

UOM

Est Qty

Net Price

Per Unit

Total

10

Phone Instrument
Installation - Protei 3

0,00 Each

650,00

1 Each

0,00

20

Phone Instrument
Installation - Protei 7

0,00

Each

750,00

1 Each

0,00

30

Phone Instrument
Installation - Protei 3

0,00

Each

695,00

1 Each

0,00

40

Phone Instrument
Installation - Protei 7

0,00 Each

795,00

1 Each

0,00

50

Pedestal Installation Floor-mountPed.

0,00 Each

120,00

1 Each

0,00

SEE LAST PAGE FOR ESTIMATED
TOTAL VALUE INFORMATION

Intoqratl!d Environment Systems Form Name; ZM SFRM STD MMCD L. VersIon 1.0, Created on 05/27/2003. Last chanoed on 03129/2005,

ORIGINAL
Contract No. 4600010915

Page 2 of 3

Contract Original Approval Date: 1212812006
Supplier Name:
MCI WORLDCOM
COMMUNICATIONS INC

Item

MateriallService
Desc

Est Qty

UdM

Net Price

Per Unit

Total

Pedestal Installation Floor-mount Ped.

0.00 Each

120.00

Each

0.00

70

Pedestal Installation Wall-mount Ped.

0.00 Each

100.00

1 Each

0.00

80

Pedestal Installation Wall-mount Ped.

0.00 Each

100.00

1 Each

0.00

90

Pedestal Installation Floor-to-wall-mo

0.00 Each

120.00

1 Each

0.00

100

Pedestal Installation Floor-to-wall-mo

0.00 Each

120.00

1 Each

0.00

110

Pedestal Installation Drive-up Pedlndo

0.00 Each

120.00

1 Each

0.00

120

Pedestal Installation Drive-up PedOutd

0.00

Each

120.00

1 Each

0.00

130

Pedestal Installation Back-toback Ped.

0.00 Each

235.00

1 Each

0.00

.

~~_ .. __________ .. ___________________________ .. __ .. __ .. _____ __ .... __________________ ., ______________ .. ___ ................ _________________________________ .... w ... ___________ _

140

Pedestal Installation Back-toback Ped.

0.00 Each

235.00

1 Each

0.00

150

Enclosure Installation L31A Enc.lndoor

0.00 Each

120.00

1 Each

0.00

160

Enclosure Installation L31A Ene.Outdoo

0.00 Each

120.00

1 Each

0.00

170

Enclosure Installation Forlee 2000 Ene

0.00 Each

280.00

1 Each

0.00

180

Enclosure Installation Fortee 2000 Ene.

0.00 Each

280.00

1 Each

0.00

In\eurated Environm'mt

SVHt~ms

Form Name: 2M SFRM STD MMCQ L. Version 1,0. Created on 05127f2003. Last chanoed on 0312912005.

ORIGINAL
Contract No. 4600010915

Page 3 of 3

Contract Original Approval Date: 12/28/2006
Supplier Name:
MCI WORLDCOM
COMMUNICATIONS INC

Item
, 190

!

Material/Service
Desc
Enclosure Installation PC-i Ene. I ndoo

Est Qty

UOM

Net Price

Per Unit

Total

0.00 Each

215.00

1 Each

0.00

200

Enclosure Installation PC-i Enc. Outdo

0.00 Each

215.00

1 Each

0.00

210

Enclosure Installation Sierra 9000 Enc

0.00 Each

165.00

1 Each

0.00

220

Enclosure Installation Sierra 9000 Ene

0.00 Each

165.00

1 Each

0.00

230

Enclosure Installation MC-101 Ene. Ind

0.00 Each

300.00

1 Each

0.00

240

Enclosure InstallationMC-1Oi Ene. Out

0.00 Each

300.00

1 Each

0.00

250

Enclosure Installation 90l Ene.lndoor

0.00 Each

475.00

1 Each

0.00

260

Enclosure Installation 90l Ene.Outdoor

0.00 Each

475.00

1 Each

0.00

270

Mon. Recurring
Coin/Card Cost

0.00 Month

160.00

1 Month

0.00

280

Inmate Telephone
Services

0.00

0

0.00

0.00

General Requirements for all Items:
No futher information for this contract.

Estimated Total Value
Not Applicable

intoQratod Environment Svstems Form Namo: ZM SFRM STO MMCO L. Verslon 1.0, Created on OS/27f2003, Last chanQed on 03/2912005.

CONSENT TO SUBCONTRACT BY

Commol1we~lth

of PA, Governor's Office of Administration;

The undersigned hereby consents to the subcontract of the obligations of Mel
Communications Services, Inc. under the Contract to Global Tel*Link Corp., as
- described above with the exception that the Commonwealth maintains that MCI Communications
Services In emaln the Prime with the associated responsibilities for all agreed upon services until
conslgnme t of the contract to GTL is executed.

BY:·t~·J-~
Title:Of.ljC/I
Dated:

~"--L.

cc: Stuart M. Kuntz, Esq.

~~J~c/I T y,.L1l'-<--~
:;>

p/ &-0 (f

7

June

L28J, 2007

VIA FEDERAL EXPRESS
Ms, Valerie L. Long
Enterprise Network Support Manager
OIT/Bureau of Infrastructure and Operations
Governor's Office of Administration
1 Technology Park
Harrisburg, PA 17110
RE:

NOTIFICATION OF SUBCONTRACT BY MCI COMMUNICATIONS SERVICES. INC. TO GLOBAL TEL'LlNK
CORP,

Dear Ms, Long:
Reference is made to that certain agreement, pursuant to RFP No, 2003-081-011, as such agreement
may have been amended from time to time (the "Contract"), by and between the Commonwealth of
Pennsylvania, Governor's Office of Administration (the "Cornrnonwealth") and the Company. Capitalized
termll used herein and not otherwise defined shall have the respective meanings set forth In the Contract.
Pursuant to Section 20 of the Contract, the Company shall not Ilubcontract with any person or entity to
perform all or any part of the work to be performed under the Contract without the prior written consent of
the Contracting Officer, The purpose of this letter is to Inform you that the Company Intends to
subcontract with Global Tel'Llnk Corp" a Delaware corporation ("GTL"), to perform the obligations of the
Company under the Contract. In connection with the Contract, the Company requests that you
acknowledge, and consent to, the subcontract of the Company's obligations under the Contract to GTL,
Please acknowledge consent to the subcontract of the Company's obligations under the Contract to GTL
by signing this letter and returning a copy via facsimile to Stuart Kuntz, at 908-696-2063, with the original
to follow by regular mail to the following address:

Verizon Communications Inc,
Attn: Stuart Kuntz, Esq,
One Verlzon Way
VC54S241
Basking Ridge, NJ 07920
For your convenience, please find enclosed a self-addressed, stamped envelope addressed to the above,
Thank you for your prompt attention to this matter. Please call Stuart Kuntz at 908-559-5670 if you have any
questions,
Very truly yours,
MCI COMMUNICATIONS SERVICES, INC,

By: _ _ _ _~_ _ _ _ _ __
Title:

Director, Business Development

J 00250024_J.DOC

Global Tel*Link COI])Oration
Area Sales Director

255 B"tterfly Road
Jackson, NJ 08527
Work" (732) 928"7600
Pax" (732) 928"5500

August 1, 2008
DELIVERED VIA EMAIL & OVER NIGHT DELIVERY

Ms. Catherine Gontlcovic, Director
Commonwealth Telecommunications Services
ONOIT/Bureau ofInfrastructure and Operations
CTC 1 Technology Park
Harrisburg, PA 1711 0

RE: Change Order Request Documentation - Network Conversion SOW

Ms. Catherine Gontkovic,
Please accept this letter and the attached SOW/SLA to support Global Tel*Link's (GTL) request
to convert our existing Network and fulfill commitments to the Office of Administration (OA)
and the PA Dept. of Corrections (DOC) in providing detailed documentation to any "Change
Order Amendment" to the existing GTL inmate phone contract.
The attached SOW/SLAhas been prepared with full agreement from the DOC, PA OA and GTL.
The Scope of Work (SOW) outlines the background, Trial results, and VOlP performance. GTLPA DOC Service Level Agreement (SLA) is embedded into SOW.
All new services provided to the PA DOC meet and/or exceed the performance of the original
services installed according to the contract and will be installed at no cost to the Commonwealth.
In addition, the following statement should be added to the Change Order Amendment at time of
authorization forVOlP deployment:

"GTL has agreed to eliminate the Federal Universal Fund Surcharges (FUSF) on all debit imnate
calls."
Once the Change Order is approved by your office and the DOC, GTL will meet with the DOC
to gain their approval for implementation timelines.

INTEGRITY::::>f< INNOVATIOl' :~;,~,,:,: RESPONSIVENESI

>t<

:;COUNTABILITY

Global Tel*Link Corporation
Areo Sales Director
255 Butterfly Road
Jackson, N.1 08527
Work - (732) 928-7600
Fml- (732) 928-5500

We wish to thank the Dept. of Corrections and Office of Administration for tins opportunity to
improve the technology and service on the inmate phone contract and we look forward to a
successful conversion.
Please do not hesitate to contact me with any questions or concerns you may have with tills
documentation. Thank you.
Sincerely,

ff,r1/vU!1If

(;UJiv

Timothy Miller
NE Area Sales Director
Global TeJ*link
lmiller@gtl.net
Cc; William Sprenkle, Execntive Depnty Secretary
Cathy Consla, PA Distributed Systems Analyst-OA
Denise Cope, Governor's Office of Administration
Tom Sweeney, GTL VP of Sales

INTEGRITY

lNNOVATIOl'

RESPONSlVENES!

:::COUNTABILITY

STATEMENT OF WORK
PENNSYLVANIA DEPARTMENT OF CORRECTIONS
CONVERSION OF THE EXISTING NETWORK INFRASTRUC'fURE TO
IP EDGE TECHNOLOGY FOR INMATE TELEPHONE SERVICES (ITS)

ANDDATACONNECTnnTY

Delivered by: Global Tel·Link

Jnly 31, 2008

INTRODUCTION

Global Tel*Link (GTL) assumed responsibility ofthe existing PA DOC Inmate
Telephone Services (ITS) Contract with its acquisition ofthe former VerizoniMCI
Advanced Corrections Division on July 17,2007. Between the months of Apri12007 and
June 2007, the VerizonlMCI proposed ITS solution was deployed at every DOC state
correctional institution. In summary, the state-wide implementationlconversion consisted
of the followiog network/equipment deployment:
•

Installation of traditional digital (TDM) Tl and Frame Relay network
connectivity and all supporting equipment (CSUs, routers, switches) for the
transport of all inmate voice traffic and data applications between all sites in the
network.
• Installation of stand alone Tl Frame Relay network connectivity and supporting
equipment from key DOC locations (Central Office HQ server site, DOC HQ
Security, and OPR).
• Installation of tho VAC (Value Added Communications) Focus 100 Inmate
Telephone System platform and associated workstations at all 27 DOC sites plus
stand alone workstations HQ Security and OPR.
• Installation of a total of 1,638 new inmate telephone stations.

Prior to the acquisition of VerizonlMCI, OTL had already adopted a corporate wide
strategy to replace traditional Tl and PSTN based network transport for inmate telephone
traffic with a 'next generation' IP edge technology in order to align itself with the trend
of all the major telecommnnication providers. OTL began this transition in January of
2005 and has since successfully converted the majority ofits inmate customer base to this
'now generation' IP technolOgy - commonly referred to as "VoIP".
TIle paradigm shift to IP edge technology has delivered technological improvements for
how telecom providers transport voice and data over the most diverse, flexible and
advanced networks available today. OTL has deployed this technology to the PA DOC.
OTL will continue to deliver industry leading service to the PA DOC without sacrificing
any of our obligations and cOIllll1itrnents under our existing contract. Our recently .
completed VoIP Trials at two PA DOC SCI locations have proven this to be true.
BACKGROUND

In November 2007, GTL and the PA DOC agreed upon formal VoIP Perfonnance
Parameters, as represented in a "stare and compare" Excel spreadsheet, which would be
used to compare various servioe and statistical benchmarks both before, and after, a
designated VoIP trial period. These service and statistical benchmarks were measured. at
two PA DOC sites using tbe original TDM digital T1 networks compared to the proposed
VoIP services during a 2 week trial period. The two sites selected for the trial were: SCI
Chester (Verizon LEC) and SCI Waymart (South Canaan LEC).

GTL coordinated the conversions from traditional TDM Tl services to IP at the two trial
sites. The following confignrations were used:
SCI Chester: N x T1 ~ 3.0 Mbps of dynamic bandwidth for voice/data
Codec g.729a
1335 Adtran Router (TIs termination)
lAD (Integrated Access) SIP Gateway Device
SCI Waymart: Full Tl ~ 1.5 Mbps of dynamic bandwidth for'voice/data
Codec g.729a
1335 Adtran Router (TI termination)
lAD (Integrated Access) SIP Gateway Device
The initial trial was conducted between the dates of February 1 through February 15,
2008. While the results of this trial did meet, and in most cases exceeded, the VoIP
Perfonnance Parameters, 3 Way Call Detection during this trial did not meet the desired
perfonnance expectations. This was primarily caused by the challenges of applying
traditional 3 way detection algorithms and sensitivity settings within the inmate telephone
system platform to a VoIP environment using the g.729a compression standard.
Understanding the importance of 3 way call detection to the DOC as a means to control
security and prevent misconduct ofthe inmate population, GTL approached the DOC to
request a second trial period in order to resolve the challenges of 3 way detection we had
learned of during the first VoIP trial.
After extensive development and testing by GTL and its partners, a second 2 week trial
period at SCI Chester and SCI Waymart commenced on March 10,2008. This time the 3
way can detection te/rts exceeded the Perfonnance Parameter guidelines. Additionally,
all other results during this second trial did meet, and in most cases exceeded, the VoIP
Perfonnance Parameters as stated in the stare and compare spreadsheet.
On April 18, 2008 GTL and its partners met with Deputy Secretary Sprenlde, and key
J)OC personnel, to review the results of the trials and to gain approval from the DOC to
move forward with the conversion of all DOC sites.
This Statement of Work is the result of that meeting and its purpose is to identiry the
necessary steps, and to define a schedule, for completing the conversion.
CONVERSION PROCESS

To complete the conversion ofthe remaining DOC sites, GTL is proposing a phased
approach whereby key components of the 'core' IP data network will be established first,
followed by the conversion of Jive inmate voice traffic from three larger DOC sites, and
eventoally converting all the remaining sites. The entire phased approach is estimated to
take approximately three months to complete, from heginning to end.
Proposed Schedule Summary:
Pilase I (TBD by DOC) - Core IP data network that supports all connectivity from the
HQ Central Server location in Camp Hill to each individual site, and from the HQ Central
Server location to all the supporting 'back office' GTL, and VAC locations will be
installed, tested, and monitored.
Pilase II (3 weeks from first cutover above) - SCI Camp Hill inmate traffic will be
switched from the traditional TDM network to GTL VoIP network.
Pll8se ill (3 weeks from Jast site cutover) - SCI Graterford inmate traffic will be
switched from the traditional TDM network to GTL VoIP network
Phase IV «3 weeks from Jast site cutover) - SCI Fayette inmate traffic will be
switched from the traditional TDM network to GTL VoIP network.
Phase V (DOC to provide fiual approacll) - All remaining facilities will be converted
during this time period. (Details of the exact schedule have been furnished under
separate attachment, filename: PA DOC Transition Schedule_ 042808.mp)
KEY CONTACTS DURING THE CONVERSION
The following personoel will be iovolved with the PA DOC conversion process:
Tom Fulton - GTL
Field Services Manager
610-282-3682

Tim Miller - GTL
Sales Director
732-928-6700

Steve Deforrest - GTL
Implementation Manager
251-375-8102

Byron Johnson - GTL
Director Data Network Engineering
317-558-3147

Pat Plille - GTL
Director Field Services
212-831-5390

The following pages provide a snap shot ofthc MS Project Implementation Plan
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GTLFRAMERELAYTOlPSECDATACmCUITMIGRATION

Each site will be upgraded to a FEX Tl(s) circuits. A single Tl will allow up to 40 simultaneous
calls willi a minimum of 512K reserved for Data to support voice recording downloads, and
validation. TIle network router will use a QOS algorithm to manage the VOlP priority over data
traffic. If all trunks are not in use, the unused Tl will be available for data traffic.
If a site requires more than 1 Tl, additional Tl s can be provisioned, and bonded with Multi-link
point-to-point protocol (MLPPP). These circuits will combine the bandwidth of both TIs to
create a summed bandwidth oIthe Tis.
For example, two Tls will create a combined MLPPP circuit of3 MBps, The combined Tls will
support up to 80 VolP trunks, and have remaining bandwidth leftover for recordings and
validation.
O'lL will create lPSec tunnels using 3DBS MDS, and terminate tunnels to VAC and OTL data
centers for validation. Each site will also have an lPSEC tunnel to the Camp Hill HQ site to
support central data bases for the VAC system. Upon successful conversion, the legacy frame
relay circuit will be disconnected from the site.
5

OPR AND HQ SECURITY LOCATIONS
OPR and the HQ Security offices have stand alone system workstations with dedicated
frame relay Tl circuits that allow both locations to have access to every site system in the
network. B0t11 locations will be upgraded to dedicated business Class ADSL circuits
which provide 3.0 MBps of bandwidth each. The ADSL circuits will provide each site
with six times the bandwidth they have today for the purposes of accessing remote
systems to conduct investigative work, pull call detalJ records and recordings, run reports,
and live monitor any inmate telephone call throughout the system. Due dates for these
circuits were not yet available at the time ofthis submission.
SERVICE AND MAINTENANCE
As stated in the Introduction to this SOW, OTL will comply with and meet all contractual
responsibilities for maintaining service to the PA DOC, as stated in our original response
to RFP #2005-081-011. Copies of those responses have been provided below:
RFP #2005-081-011

5.

Maintenance Liquidated Damages:

a.

Minor Emergency.

(1) The Contractor shall respond, between 8 AM and 5 PM. Monday through Friday. to a minor
malfunction of the equipment and cabling within eight (8) working hours after notification between the
hours of 8 AM and 5 PM. The inmate stations, location processors, the central processor. and the
monitoring and recording equipment shall be repaired 24-hours a day, seVen days a week, 365 days a
year. Reference Attachment 3 for locations. Included in the repair of the Inmate stations is the repair of
the software, cards, etc. that control the operation of the inmate telephones. If the Contractor falls to
respond within eight (8) working hours. the Contractor agrees to pay to the Commonwealth $300.00 as
an initial liquidated damage, and $15.00 for each and every hour of delay after the first eight (8) worl<lng
hours. All repairs or replacements shall be completed within twenty-four (24) working hours following
response to notification of a minor emergency malfunction, and the Contractor must exhibit a best
efforts approach to the completion of the repairs or replacement during the first twenty-four (24) working
hours following response to notification. If the Contractor falls to exhibit best efforts, as determined by
the using agency (DOC). with the concurrence of the Commonwealth, to complete the repairs or
replacement within twenty-four (24) working hours following initial response. the Contractor agrees to
pay the Commonwealth as liquidated damages the sum of $200.00 for each and every calendar day of
delay.
Mel Response:

MCI has read, understands and will comply.
MCI will follow all Minor repair guidelines as set forth in 5.a.l above. MCI understands that failure to meet the
guidelines will result in the liquidated damages as also described within ills section.

It is important to note iliat Mel's first line of service response is to remotely log into the system. MCI considers
this remote access to be the initial Contractor Response to the trouble tioket. To facilitate this remote capability,
MCI installs a fully networked Frame Relay infrastructure providing a high speed connection at each of the PA
DOC sites. It is MCI's experience that many of the troubles can be corrected via this remote access.

6

(2)

For the purpose of this proposal, a minor emergency shall be defined as, or all of the following:

(a) A failure of between 10% and 49% of the inmate stations in a banll oftelephones to function as
they are normally intended .
. (b) . A failure that incapacitates tile monitoring and recording capability on up to 49% of the inmate
lines at an SCI.
(c)

A failure of any peripheral equipment which renders it inoapable of functioning as It was intended.

(d)

Indication of minor alarm condition in any of the processor equipment.

MCI Response:

MCI has read understands and agrees,
MCI will respond to these types of occurrences within the time frames as set forth by the Couunonwealth in 5.a. J
of this RFP Tab 8.

b.

Malor Emergency

(1) The Contractor shall respond by arriving at the site on a 24-hour per day basis, 7 days per weell,
365 days of the year, to a major failure (i.e., prooessor failure) to the equipmentisoftware within three
(3) hours after notification. If the Contractor fails to respond by arriving at the site within three (3) hours,
the Contractor agrees to pay to the Commonwealth $300.00 as initial liquidated damages and $15.00
for each and every hour of delay after the first three (3) hours. All repairs or replacements shall be
started within the first contiguous twenty-four (24) hours following response to notification of a major
system failure, and the Contractor must exhibit a best efforts <1pproach to oompletion of the repairs or
replacement during the first contiguous twenty-four (24) hours following response to the notification. If
the Contractor fails to exhibit best efforts, as determined by the using agency, with the concurrence of
the Office of Administration, to complete the repairs Dr replacement within twenty-four (24) hours
following initial response, the Contractor agrees to pay tile Commonwealth as liquidated damages the
sum of $300.00 for each and every calendar day of delay.
MCI Response:

MCr has read, understands and will comply.
MCr will follow all Major repair guidelines as set forth in 5.b.! above. MCr understands that failure to meet the
guidelines will result in the liquidated damages as also described within this section.
It is important to note that MCl's first line of service response is to remotely tog into the system. MCI considers
this remote access to be the initial Contractor Response to the trouble ticket. To facilitate this remote capability,
MCI installs a fully networked Frame Relay infrastructure providing a high speed connection at each of the PA
DOC sites. It is MCl's experience that many of the troubles can be corrected via this remote access.

(2) For the purpose of this RFP, a major emergency shall be defined as, but not be limited to, all
occurrence of any or all of the following:
a.
Any failure of a processor or the common equipment which renders the system at a SCI
incapable of performing normal functions.
b.
A failure that'incapacltates the monitoring and recording capability on 49% Dr more of the Inmate
lines at a SCI.
c.
A failure of 50% or more of the Inmate stations in a bank of telephones to function as they are
normally intended.
MCI Response:

MCI has read understands and agrees.

7

RFP #2005·081·011

M
CI wllJ respond to these types of occurrences within the time frames as set forth by the Commonwealth in 5.8.1 of
this RFP rab 8

c.

Assessment of liquidated Damages: Liquidated damage charges specified In the preceding
paragraphs shall not be assessed where performance of the Contractor's obligations are
prevented or delayed by an act of God, freight embargoes, strilles, fire, or acts of government,
provided the successful Contractor notifies the using agency of such circumstances and the using
agenoy, with

d.

Concurrence of the Office of Administration, reasonably detarmines that the failure to perform
within the specified time was beyond the control and without the fault or negligence of the
Contractor.

MCI Response:
MCI bas read understands aad agrees.

d.
Maintenance Liquidated Damage Major and Minor Monthlv Report: Contractor shall furnish a
cumulative monthly management report, which will be emalled to the Office of Administration and the
Department of Corrections. The Contractor shall provide report design in response for Systems Band C.
The report shall be associated with Its dispatch center(s) logging, tracking, and updating Commonwealth
seNice calls as proposed in the RFP. The Contractor shall also manage the Commonwealth maintenance
liquidated damages in the same cumulative monthly report.
M,CI Response:
MCI has read understaads aad will comply.
As stated within this Section, Mel will open a trouble ticket for each aad every Major aad Minor trouble reported
by the Commonwealth. The TicJcet Maaager system offers a very comprehensive suite of reports. Eacb month
MCI will present the Commonwealth with a maaagement report deUdling eacb of the above requested Hems to
include dispatoheSl maintenance and calculated liquidated damages.
In addition to the monthly reporting, Mel will provide selected PA DOC personnel with access to MCl's Ticket
Maaager System. At any time, the PA DOC can view active tickets ticket, view bistory reports or a host of other
helpful and informative information. Mel will provide training of the DOC staff at aay time during the contract
term.

• End of RFP Reference -

8

EXISTING NETWORK CONFIGURATION AT A TYPICAL SITE
MCI
(VAC)

IP Validation via
FRAME Relay

inml1ta Phona~

Pota

\.!nes, Dr
T1.

GTL Data Center
To VAC Validation

~
~

9

PROPOSED NETWORK CONFIGURATION AFI'ER CONVERSION

MCI

(VAC)
IPSec TUNNJ:L

Flex t1s

InmBte Phon~s

VPN Concentrator

GTL Oat. Center
Validation

10

GTL /PADOC
Data Circuit Activation & VoIP Conversion
~~STALLAT~ON/ACTI~TION

OF DATA

CIRCU~T

1) Voip Conversion Equipment Hst
A) )\dtran Model 1335 Router/switch
B) 4 Portl)\D Voip Gateway
C) Category 5 cables
2) GTL confirms installation of data circuit
A) I·f needed, GTL sends tech onsite to extend cabling from point of
demarcation to final location of premise equipment

B) GTL tests circuits prior to activation to confirm equipment is visible
from behind extended cabl ing

3) GTL joins conference bridge, given prior to date/time of circuit
activation

A) Instal1 Equipment

i) GTL connects router/switch up to data circuit (reference
hardware PDF)

ii)

GTL connects IAD[s] to router/switch (reference hardware

PDF)

B) Data Circuit Activation

i) GTL turns up the data circuit
il) ·GTL confirms clean t error free connectivity to all
equipment (router/switch/I)\D[s])
C) Equipment Configuration
i) GT1 configures router to include full access credentials for
GTL to view/modify touter configurations

a

*NOTE: router configurations, not including GTL HQ

routing changes, should take place at this time.
GTL configures IAD[s) on, a site specific basis, to ensure
calls can be made from the site

ii}

iii) GTL. adds devices to SNMP Network Monitoring
D) 'resting

i) GTL will test to confirm data circuit Cen handle traffic in
direct relation to the size of the data pipe
ii) GTL will test to confirm a call can be made from lAD [s] to
a number given by GTL
iii) Security: GTL Network engineering will apply access control
list to limit the access to sites by only GTL data centers.
The circuit will be tested to assure that the ACL blocks all
other access.

4) Troubleshooting
A) Circuit
i) In the event that the circuit fails to meet clean data
traffiC, either idle or under stress, GTL will work directly

11

with GTL project coordinator and field techs to resolve any
circuit issues
a Confirm oabling
b Dispatching LEC teoh for head to head testing
C Other troubleshooting procedures
B) Router

i) In the event that the router ails to stay within its
parameters for passing clean, error free traffic through any
of its interfaces, GTL wil:L work with router admin, projeot
coordinator, and field tech ,to resolve any issues
a Cabling
b Configuration
C Interfaces
d Other troubleshooting procedures
C) Failed Router
i) GTL will ship out new router to replace faulty router
ii)
GTL reoeives new router
a GTL schedules installation of new router.
b GTL (router admin, projeot coordinator, field tech) join
conference bridge at scheduled date/time
C GTL connects router (reference hardware PDF)
D) lAD
i) No Connectivity
a GTL will work with field tech to resolve
• Cabling
• Configuration
ii) Calls cannot complete
a GTL will wor~ with lAD configuration to ensure calls can
complete from the site
iii) Latency / paoket loss
a
b

i v)

GTL will perform TeMP test verification of the circuits
to determine Latency is less thap lOOms, and no packet
loss.
GTL router engineer will work with GTL field teoh
• Cabling
• Configuration

Failed lAD
a GTL will ship out new lAD to replaoe faulty lAD
• GTL schedules installation of new TAD
• GTL hooks up lAD (reference hardware PDF)

12

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Adtran 1224 (RtJuter)

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VoIP Cutover (scheduled once circuit confirmed stable)

1) GTL and VAC join conference bridge, given prior to date/time of scheduled
conversion
2) Configuration / Cabling
A) GTL completes route changes
i) GTL adds IPSEC policies to Adtran 1335 at site (VAC EQ, and
Camp hill)
ii)
VAC adds IPSEG polices to VAG VPN concentrator.
iii) GTL removes Frame relay route from core routers.
B) GTL configures/confirms VPN tunnels are up and passing traffic without
errors
C) GTL field tech moves VAG cabling *NOTE: This will bring down the
existing call flow
i) Network connection cable (reference hardware PDF)
ii)
Voice T1 cables (reference hardware PDF)
D) VAC confirms equipment connectivity/access through VPN
E) GTL confirms workstation[s] connectivity access through VPN
3) Testing

A) GT1 verifies that circuit meets maximum lOOmS latency and jitter
values of circuit.

4)

B) GTL "hammers" the IAO[s] with calls on a pre<;letermined Tl:call ratio
of 1: 40. While hanrrner is in effect, GTL makes nmne;r:ous test calls from
behind VAC platform
i) Duration
ii)
Quality
iii) calle rID
iv) Codec
v) Local/LD
vi) Any other call scenario that might be s1 te specific
Trouhleshooting
A) Call Quell ty

13

i) GTL network engineer will work with router/switch/lAD
configuration and GTL field teoh
a Configuration
b Test calls
B) Call Duration
i) GTL networ), engineer will work with router/switch/rAD
configuration and GTL field tech
a Configuration
b Test calls
C) CallerlD / Codec / Etc,
i) GTL network engineer will work on lAD configuration to resolve
any issues

14

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.

CONTINGENCY PLAN
In the event an issue arises that adversely impacts the facility or PA DOC for an extended
period of time, GTL will implement a fallback plan to the existing TDM Tl connectivity
servicing the facility. In most cases, the network conversion and testing can be
accomplished within a two (2) hour period. On rare occasions, the network conversion
may take longer. In the event an issue requires longer than four (4) hours to resolve, a
OTL Technician wiU replace the VoIP connectivity with the existing Tl circtiit(s)
servicing the facility.

The network oonversion is comprised of two separate but equal components: voice and
data. Though both reside on II Single circuit or multiple circuits, each are independent
though routing on the network. To that point, issues are divided into the components of
the network. Should the issue only affect the voice, the newly installed data network
connectivity could remain in place until resolved and vice versa.
In the event an issue is encountered that has the potential of adversely impacting the

facility or PA DOC, OTL will regress to the existing connectivity. If the issue is with
calling capabilities or call quality, a OTL technician will remove the Tl connectivity
between the VolP IAD and replace with the existing TDM Tl circuit(s). The technician
will make ample test caJls of various caJl types to ensure the system is processing calls, of
good quality, to destinations across the nation. If the issue is effecting the network
performance of the platform, thetecbnician will replace the T1 containing the frame relay
circuit into the system router. Once the exiting network connectivity is established, the
technician will contact OTL's Houston Data Center for mapping changes to the network.
Engineers in Houston will suspend the new routing tables, and J'eplace with the existing
frame relay routing tables. The technician will then place test calls to ensure paths to
validation are established. After this verification is complete, from the system
workstation, the technician will ensure that other PA DOC sites are visible across the
network that call detail is available and that recorded conversations are accessible across
the frame relay network.
If an issue is enconntered pre-conversion, traffic will not be migrated onto the network.
Post conversion, if an issue is enconntered with the VoIP connectivity, OTL will
immediately open a Priority One trouble ticket. Within one hour OTL Network
Engineers will access the circuit, IAD and router to determine the cause of the affliction.
In most cases the issue is resolved within two hours. Should an issue not be resolved
within two hours, OTL will begin escalation procedures to ensure service is restored to
full capacity. In the mean time, OTL will implement fallback procedures for the site.
Upon successful conversion and DOC site performance acceptance, orders will be placed
within 3 to 5 business days for the disconnection ofthe existing circuit(s). These circuits
will remain viable until the orders are processed through Verizon Business. Circuits
disconnect orders are generally completed between 15 and 30 days after the disconnect
order is paced by OTL. The existing circuits and network connections will remain viable
for fallback during this period.

16

SUMMARY
We are confident the infonnation contained within this SOW will provide the PA DOC with the
information it needs to grant GTL the approval to move forward with the oonversion to JP edge
technology within our network.
GTL and its partners have the experience, expertise and personnel to oomplete the conversion of
this network in a seamless manner with minimal impact on the daily operations of the DOC,
GTL has been migrating most of its inmate voice circuits to VOJP since 2004.
This conversion will offer several advantages over the existing TDM architecture. These
advantages are;
• VoicelData in one managed network
• Higher bandwidth available to download recordings and call records.
VOIr is currently deployed on many ofGTL's major DOC, and large corrections
accounts. It has been successfully deployed in MN DOC, NC DOC, AR DOC,
WA DOC, NY DOC, VA DOC, GA DOC and LA County with phone counts at
sites ranging from 100 to 1095, all with very good results.
Since VOJP can be actively monitored by network management system, problems
can be identified and escalated quicker than traditional TDM networks. Our
NOCS are notified via email on critical events ofVOJP, and Tl alanm status.
• The current PA trial sites are an indication of the quality, and uptime performance
ofa VOJP installation.
• The major carriers such as AT&T, Verizon, Sprint and Qwesthave moved to
VOJP as their backbone voice transport. Many TDM transports are being carried
on JP backbone networks.
• VOJP tecbnology can be actively monitored using Simple Network Management
protocol. The up or down status of a circuit can be pinged, and our NOC and Tech
Support organization will know the status of an outage witllin 2 minutes and
notilY carriers to start the repair status.
Traditional 'IDM Tls do not have active status indication of when they are down.
An outage of a TDM normally is identified by a alarm status on the network
interface smart jack.

17

ATTACHMENT A
GTL
SERVICE LEVEL AGREEMENT (SLA)

18

Service Level Agreement

1,

OVERVIEW & POUCY:

GTL Is committed to providing the hlgh~st levels of performance, reliability and survivability of Its Inmate phone services.
As one measure of our ongoing commitment to excellent customer service, GTL provides a Service Level Agreement
(SLA) covering our Inmate phone services and the ability for customers to determine adherence to these SLAs,
This SLA describes GTL's target network performance alid service level metric for Its SIP Trunklng services.
Each afthe foHowlng metrtcs Is applied on a per~slte basis.

~,

SERVICE LEVEL COMMITMENTS;
2.1.

St:RVlCI: AVAIl,A81l.ITY
2.1.1.

Service Avallabll1tv Commitment

GTL guarantees a Service Availability of 99.999% of the total applicable time for each month. (Requested
change)

2.2.

MIO:AN TIME To REPAIR (PRIORITY 111CKETS)
2.2,1.

2.3.

Mean Time to Repair Commitment
GTL guarantees a Mean TIme to Repair of 4 hours or les5 for trouble tickets classified as Priority 1.

MEAN TIME To RESPOND (PRIORITY 1 TICKETS)

2.3,1.

Mean 11me to Respond Commitment

GTL guarantees a Mean TIme to Respond of 30 minutes or less fortroubie tickets classmed as Priority 1.
2.4.

MEAN TIME To RESPOND (PRIORITY 2 TICKETS)

2.4.1.

2.5.

MeAN TIME To RESPOND (PRIORITY 3 nCKETS)

2.5.1.

2.6.

Mean Time to Respond Commitment
GTL guarantees a Mean lime to Respond of 24 hours or less for trouble tickets classified as Priority 3.

INstALLATION IN'fERVAL

2.6.1.

3,

Mean Time to Respond Commitment
GTL gUf.lran~ees a Mean Time to Respond of 2 hours or less for trouble tickets classified as Priority 2.

InstallatIon Interval Commitment
GTL guarantees an Eligible Customer's Installation will not-exceed the installation oftha LOGaI Exchange
Carrier's Installation Interval plus 11 business days,

TROUBLE TICKET CREATION

Customer may open a Trouble TIcket using one of the foilowlng methods:
(a)

Gall~g GTL Cu.lomer Gare at 1-888-385-9366 or 877-372-1014;

(b)

Field ~.calatlon team

.t 1484-095-1055

The only method by which a customer can create or check the status of a Trouble Ticket during non~buslness hours is via
phone call to GTL Customer Care,

)9

4.

DEFINITIONS,

4.1. GTL ausloess liouro, 9;00AM to 6:00 PM EST Monday through Friday
4.2. Installation lotorval; The total number of calendar days between the operational order entry date of VolP order!
excludIng network de$ign and order preparation time, and the date the applicable seat, or alte, is installed and ~yailable
for use, This includes both the provisioning tasks of the Local ExchanpB Carrier and those of GTL
4.3, Meall Tlma to Repair: Monthly average of the time taktm between opening an EUgible Customers trouble tickets and
restorIng service for all of the Eligible Customer's Trouble Tlcltets designated as Priority 1 and Priority 2.
4.4, MOllo Time To Respond: Monthly average of the time taken for GTL to Initially respond via phone to a service
Impacting Trouble Ticket logged by a customer
4.5, Customer Cam Hours: 365 days per yellf, 7 days per week ~4 hrs

4,6.

Primary Identification Number (Primary 10): The identifying number assigned to a Customer's service locatton by

GTL
4.7.

Priority 1 ti~ket! Trouble ticket classification for issues In which an Eligible Customer's serviCe is down Dr inoperable

4.8. Priority 2 ticket: Trouble ticket classification for Issues in which an Eligible Customer's servlce Is being negatively
affected but Is not down or inoperable
4.9, Priority 3 ticket: Trouble ticket classification for Informational or Non~service affecting Issues.
4.10, Service AfhlCtiOg IS8ue: An unscheduled period during which the Service perfOnns Irregularly or otherwise not up to
normal specifications.
4.11, $orVice Availability: Means the percentage of the time In a given month the Eligible Customer's Inmate VOIP s81Vlce
was available. ServIce AvallabiHty is. calculated as the total amount of time in a calendar month (30 days x 24 hours x 60
minutes) minus the total amount of validated $ervice Outage Time as measured by GTL trouble tickets, (excluding
maintenance windows and planned outages) divided by the total amount of time in a calendar month and multiplied by
100.
4.12. Service Outage: An unscheduled period during which a customer seat or iocation Is -\.Inable to send and receive VolP
calls. This does not include failure or malfunction of any cablingj switching or other equipment not provided by GTL
4.13. SeNlce Quta.ge Time: The panod beginning when the Customer opens a Priority 1 Trouble Tlcketwlth GTL for a
Service Outage and continuing until the time such Trouble Ticket is cleared and the affected service is restored by GTL,
4.14, Trouble Ticket: The too] by which an Eligible Customer reports a perceived Service outage Issue to GTL and the sale
means by which Service Outage 11me Is calculated.
4.15. Now Installation; Service that has been active for less than 2 business days.

20

Contract Change Request Form
Change Request Number
and Name:
Date Created:
Description (Brief):

Related RFP Section #:

CR_DOC001 VolP Conversion

RFP 2005·081·011

08/01/08
Date Submitted to COPA: 08/11/08
GTL intends to implement new VolP technology infrastructure, in place of its existing
Network, that meets and/or exceeds the performance of the original services installed
according to the contracl and will be installed at no cost to the Commonwealth,
GTL has fulfilled commitments to the Office of Administration (OA) and the PA Dept of
Corrections (DOC) by submitting a cover letter in writing to the Director, Bureau of
Infrastructure & Operations, Office of Administration requesting such change. GTL has
also submitted a Statement of Work (SOW) which outlines the bacllground, trial results,
VolP performance, and SLA metrics associated with this new technology.
In addition, GTL agrees to eliminate the Federal Universal Fund Surcharges (FUSF) on
all debit Inmate calls.

Priority:
Status:
(Please Check)
Category:
(Please Check)
Requestor & Title:
Requestor Email Address:
Requestor Phone Number:
Date Change Requested:
COPA Contact:
COPA Email Address:
COPA Phone Number:
Date Submitted:
Target Date:
Service Name:
Product Code:

All supporting documentation attached.
URGENT
_X_ ORDINARY

-- LOW

--

APP'Xved

Pending

Rejected

Postponed

Completed

Data Ops

Voice Ops

Security

ISS

Support

On Hold

REQUESTOR INFORMATION
Timothy Miller, GTL NE Area Sales Director
timothy.miller@gtl.net
(732) 928·7600 (work); (732) 310-4850 (cell)
08/11/08
COPA CONTACT INFORMATION
Cathy Consla
cconsla(Q)state. pa.us
(717) 772-8046
08/01/08
08/11/08
SERVICES AFFECTED
Department of Corrections Inmate Phone Services

1L

-- New Service

Change Existing Service

COST IMPACT
Cost Impact:
Technology:
(check all that apply):
Performance Impact:

None

--

New

1__

Revised

--

Hardware

1__

Software

Once the Change Order Is approved by both parties, GTL will meet with the DOC to move
forward with agreed upon implementation timellnes as Indicated in the SOW.
Business Justification: GTL performed two separate VolP trials at two SCI locations to the final satisfaction of the
Department of Corrections (DOC). Signature by the Director, Commonwealth
Telecommunications Services is largely based on the pre-approval by the DOC
Executive, Deputy Secretary, William Sprenkle that this new technology meets and/or
exceeds the performance of the orlqlnal services.
(') NOTE: All statements that affect billing must be immediately forwarded to the Comptroller upon acceptance
Commonwealth of PA

Oadtuuck~~ Catherine M. Gontkovlc
Commonwe Ith Telecommunications Services

Date

,fj o;~ y

Jeffr B. Haidinger, Preslden
Services

1 of 1

~~I~'o't?
Date_ _
_ _ _ _ _ _ __

Inmate Telephone Contract Rates

Call Type

Collect

Call Type

Surcharge

Per
Min

15 Min

$1.65

None

$1.65

Net Call
Cost

Local
Surcharge

Debit

Net Call
Cost

Local

Per
Min

$1.52 None

15 Min

IntraLata
Per
Surcharge
Min
$1.45

$0.15

IntraLata
Per
Surcharge
Min

$1.52 1.1875

Net Call
Cost
15 Min
$3.70

Net Call
Cost
15 Min

$0.133 $3.1825

Note: Net Call Cost does not inclljde PA Gross Receipt Tax

IntraState
(In state LD)
Per
Surcharge Min
$2.35

$0.26

IntraState
(In state LD)
Per
Surcharge Min
$2.0425

Net Call
Cost

InterState
(Out of state LD)

15 Min

Surcharge

Per Min

$6.25

$3.50

$0.50

Net Call
Cost
15 Min

$0.19 $4.8925

InterState
(Out of state LD)
Surcharge

$2.3275

Per Min

$0.4275

Net Call
Cost
15 Min
$11.00

Net Call
Cost
15 Min
$8.74

Telecommunications Contract Change Request Form
Change Request
Number and Name:
..
Date Created:
Description (Briet): .

I

'

.
.

Priority:

.

Status:
(Please Check)
Category:
(Please Check)

:.

.

'.

.

Requestor:
Requestor Email:
Requestor Phone
Number:
Date Change
Requested:

I

Related CRiContract
GTL_CCR_12302010_Debit Calling
.'
Rate Reduction
Section #:
Date Submitted to COPA: 12/30/2010
12/30/2010
I
The purpose of this Change Request is to document the change in Global Tel'Link
Corporation's (GTL) debit calling rates for the Department of Corrections (DOC) inmates .
URGENT
- - LOW
- - ORDINARY

_X_

X

Approved

Pending

Rejected

Postponed

Completed

Data Ops

Voice Ops

Security

ISS

Support

.

.

"

Service Name:
Product'Code:
.

.

1/1/2011

'.

COPAContact:
COPA Email:
COPA Phone Number:
Date Submitted:
.
T'!rget Date:

.

. REQUESTOR INFORMATION
Global Tel'Link Corporation
jbeamer@GTL.net
610-621-2249

On Hold

COPA CONTACT INFORMATION

'

...

'

Cathy Consla
cconslai1Vstate. Qa. us
717.772.8046

SERVICES AFFECTED
PADOC Inmate Telephone
Code: Debit Calling Rate
- New Service
.

. .

.

.

. .

I-X-

.

.

Change Existing Service

.

FOR EACH PRODUCT CODE

"

.

Unit Price:
..

RATE
1ST
SURCHG MINUTE

·

LOCAL
INTRALATA
INTERLATA
INTERSTATE

1.60
0.14
0.20
0.45

1.25
2.15
2.45

OLD RATE
RATE
ADD'L
INIT
MINUTE
OUR
1.0
1.0
1.0
1.0

ADD'L
OUR

0.00
0.14
0.20
0.45

RATE
PERIOD MILES
1.0
1.0
1.0
1.0

ALL
ALL
ALL
ALL

ALL
ALL
ALL
ALL

·
I

RATE
1ST
SURCHG MINUTE

·

'.

.

LOCAL
INTRALATA
INTERLATA
INTERSTATE

1.1875
2.0425
2.3275

1.5200
0.1330
0.1900
0.4275

.

Amtot
. Increase/Decrease:

5% reduction in debit calling rate

1 of 2

NEW RATE
RATE
ADD'L
INIT
MINUTE
OUR
1.0
1.0
1.0
1.0

1.5200
0.1330
0.1900
0.4275

RATE
PERIOD MILES

ADD'L
OUR
1.0
1.0
1.0
1.0

ALL
ALL
ALL
ALL

ALL
ALL
ALL
ALL

Telecommunications Contract Change Request Form

-

Increase *-

_X_ Decrease

(Reference Cost
Impact Study)
..

.

.

*(Reference Cost
Impact Study)
.

Cost Impa~t - (None,
brief des~ription or
attached doc):

Technology:
(check all that apply):
..
SAP Ac.count
Information, if
...
applicable:
Performance Impact:
Business
Justification:

-

Revised

_
New Catalog
Entry - Add new codes
to Product Cat.

No Unit Price
Change

..
..
COST IMPACT
The reduction will decrease the charges incurred for debit calling by the DOC inmates.
...

--

New

1-

Revised

SAP Fund:

--

Hardware

1_X_

Software

SAP Cost Center:

The DOC is changing the restrictions on inmate calling to allow the inmates more freedom in
placing calls. Therefore, GTL is reducing the debit rates to accommodate potential increase in
the inmate phone usage.
(*) NOTE: All statements that affect billing must be immediately forwarded to the Comptroller upon acceptance

GIOW~
Jeffrey Haidinger, President
~

nny B ck, Director

1 I

Commonwealth Telecommunications Services
Date

Services
Date _ _ _I-l_Z'_'t-+l_'I_ _ _ __

2-2-1/

Acting Deputy Secretary for Administration

jj;~1

20f2

..

pennsylvania
OFFICE OF ADM!NISTRATION

INFORMATION TECHNOLOGY

DATE:fiecember 7,2011
SUBJECT:

Renewal of Contract # 4600012527
Contract Title: Payphonellnmate Phones
Term of Renewal:
One (1) Year
Renewal Security Required: Perfonnance Bonds Required by the Contract
must remain in place.

DearMs. Ridgeway:
The Commonwealth is exercising iIE option to renew the above referenced contract. The
contract slales: "The term of the contract with Ihe selected Contractor shall be for an initial term
of five (5) years, with the CommonweaHh retaining Ihe option 10 renew the contract for two (2)
one-year periods." By this leUer the Commonwealth is notifying you of its intent to exercise the
first one-year renewal. AI! contract tenns and conditions shall remain in full force and effect,
except that the contract is being renewed only to the extent that the contract relates to Inmate
Phones. The payphone portion of the contract will expire on December 7th.
The Commonwealth is requesting your acknowledgement of the contract. Please confirm your
acknowledgement by completing the boltom section of this letter and emailing a copy to
pchapman@pa.gov and to shilbish@pa.gov close of business December 7, 2011.
The Commonwealth will issue a change notice to reflect the renewed contract period and the
assignment of the contract.
Thank you for your prompt response. If you have any questions, please conlacl me at (717)
~/~22~5.-.pchapman@pa.gov.

\~~~
Director
Bureau of IT Procurement
I acknowledge the renewal oHhe above referenced contract for the above stated Term of
Renewal, the delelion of the services related to payphones from the contract, and that all terms
and condit. ion ~th.
. tr.act shall otherwise remain in full force and effect.

N

Yes

Titl:5m I
cc:

,

'uv: j/ :ffit:2{f

Cathy Consla
Steve Hilbish

Office of Administration

I 506 Finance Building I Harrisburg. PA 17120 I 717.787.2389 I www.olt.stare.pa.us

~ pennsylvania.

,i~

OFFICE OF ADMINISTRATION
INFORMATION TECHNOLOGY

DATE:

December 7, 2011

SUBJECT:

Assignment of Contract if. 4600012527
Contract Title: Payphone/lnmate Phones

Dear Ms. Ridgeway:
Please note that the Office of Administration has assigned this contract to the Department of
Corrections. Future correspondence related to this conlractshould be addressed to Stephen
Hilbish, 2520 Lisbum Road, Camp HHI, PA 17001-4859.
The Commonwealth is requesting your acknowledgement of the aSSignment of the contract.
Please confirm your acknowledgement by completing the bottom section of this leiter and
emaillng a copy to pchaDman@pa.gov and to shilbish@pa.gov by close of business December
14,2011.
The Commonwealth will issue a change notice to reflect the renewed contract period and the
assignment of the contract.
Thank you for your prompt response. If you have any questions, please contact me at (717)
787-2389 or pchapman@pa.gov.

<~(~

.

Patti Chapman, Director
Bureau of IT Procurement

I acknowledge that the 7l~ has been aSSigned to Department of Corrections.

s~n~~a~~~~~~~~~~___
Titl"'::::or;...£:~:!:l........J!:"'!"_ _ _ __

co:

Stephen Hilbish
Cathy Consla

Office of Administration

I 555 Walnut Street, 6" floor I Ham.burg,

PA 17101

I 717.787.5440 I www.olt.state.pa.us

t_pennsylvania

DEPAATMENT OF COAlECTIONS

DATE:

February 16, 2012

SUBJECT:

Renewal 2 of Contract #4600012527
Contract Title:
Payphone/lnmate Phones
One (1) Year
Tenn" of Renewal:
Performance bonds required by the
Renewal Security Required:
Contract must remain in place.

Dear Ms. Studebaker:
The Commonwealth of Penn!?ylvania, Department of Corrections is exercising its option
to renew the above referenced contract. The contract states: "The term of the contract
with the selected Contractor shall be for an initial term of five (5) years, with the
Commonwealth retaining the option to renew the contract for two (2) one-year periods.
By this letter the Commonwealth is notifying you of its intent to exercise the second oneyear renewal. All contract terms and conditions shall remain in full force and effect,
except for the following:
•

Term of Renewal: December 8,2012 thru December 7,2013

•

The vendor agrees to provide CalllQ services at no additional charge to eighteen
(18) correctional institutions as determined by the Department of Corrections.

The Commonwealth is requesting your acknowledgement of this renewal. Please
confirm your acknowledgement by completing the bottom section of th is letter and
emailing a copy to Beth Procopio at blprocopio@pa.gov and to Steven Hilbish at
shilbish@pa.govby close of business February 22,2012 .
. ,!

If you have any questions, please contact me at 717-975-4943 or at
blprocopio@pa.gov.
Sincerely,

Beth Procopio
Chief, Division of Administrative Services
PA Department of Corrections

Department of Corrections

I P.O.

Box 598

I camp Hill,

pennsylvania 17001-0598 I 717.975.4879

www.cor.state.pa.us

I

Page 2 Contract 4600012527 Renewallette,

I acknowledge the renewal of the above referenced contract to the above stated Tenn
of Renewal, the <lddition of the CalllQ Services <It eighteen {18} institutions, and that all
terms and conditions in the contract shall otherwise remain in full force and effect.
Yes

/

Printed Name:

Signature:

Title:

No

.

J:effrPd e· W\bO, ce: r

~A·~
Pfe5.\Oect--

v(z.."%-{n_

Date:

cc.

2:fY\I\' ( -e.'cs-'

Timothy Ringler, Deputy Secretary for Administration
Harry Jones, Director, Bureau of Administration
Steven Hilbish, Chief, Support Services

Department of Corrections

I P.O.

Box 598

I Camp Hili,

Pennsylvania 17001-0598

www.cor.state.pa.u5

I 717.975.4879 I

CHANGE
Contract No. 4600012527

Page 1 of 1

Contract Original Approval Date: 07/13/2007

Purchasing Agent:
Name: Sibel Claywell

Phone, 717·214·7083
Faxo 717·214·3567

Your SAP Vendor Number With Us: 305007

1 - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 Valid

from/to: 06/29/2007 - 12/07/2013

Supplier Name/Address:
GLOBAL TEL LINK CORPORATION

Please Deliver To:

2609 CAMERON 8T
MOB1LE AL 36607-3104
USA
Supplier Telephone No: 251-479-4500-...

Supplier Fax No.: 251-375-8041

Your Quotation:
Collective No.:
Our Quotation:

Date:

Payment Terms:
NET 30 DAYS

he Commonwealth of Pennsylvania, through the Purchasing Agency, accepts the submission of the Bidder/Contractor for the
warded item(s) at the price(s) set forth below in accordance with: 1) the RFQ submitted by the Bidder/Contractor, if any; 2) the
ocuments attached to this Contract or incorporated by reference, if any, and 3) the contract terms and conditions stored on the
ebsite address at www.dgs.state.pa.us for this type of Contract as of the date of the RFQ, if any, or other solicitation for this
Contract, all of which, as appropriate, are incorporated herein by reference. When the Bidder/Contractor receives an order or a
ritten notice to proceed from the Purchasing Agency, the order or notice constitutes the Bidder/Contractor's authority to furnish
he item(s) to the agency at the time(s) and place(s) specified in the order or notice. RFQ, as used herein, means Request for
Quotations, Invitation for Bids, Invitation to Qualify, or Request for Proposals, as appropriate.

Item

Material/Service
Desc

Est Qty

UOM

Net Price

Per Unit

Total

General Requirements for all Items:
Header Text
02/23/2012 - second and final renewal
Renewed through 12/07/2013 by OAS at the request of DOC LJR 02/23/2012

No futher information for this contract.

Estimated Total Value
Not Applicable

Integrated Environment Systems Form Name: ZM_SFRM_STD_MMCO_L, Version 1.0, Created on 05/27/2003, Last changed on 1)3129/2005.

REPRINT
Contract No. 4600012527

Page 1 of 3

Contract Original Approval Date: 07/13/2007

Purchasing Agent:
Name: Sibel Claywell

Phone: 717-214-7083
Fax: 717-214-3567

Your SAP Vendor Number With Us: 305007

f-'-='-==--"~:""":--'--:""":-'--:""":==-----------1

Valid from/to: 06/29/2007 - 12/07/2013

Supplier Name/Address:
GLOBAL TEL LINK CORPORATION

Please Deliver To:

2609 CAMERON ST
MOBILE AL 36607-3104

OA

207 Finance Building
HARRISBURG PA 17120

USA
Supplier Telephone No: 251-479-4500-...
Supplier

~ax

USA

No.: 251-375-8041

Your Quotation:
Collective No.:
Our Quotation:

Payment Terms:

Date:

NET 30 DAYS

,
ffhe Commonwealth of Pennsylvania, through the Purchasing Agency, accepts the submission of the Bidder/Contractor for the
!awarded item(s) at the price(s) set forth below in accordance with: 1) the RFQ submitted by the Bidder/Contractor, if any; 2) the
'documents attached to this Contract or incorporated by reference, if any, and 3) the contract terms and conditions stored on the
ebsite address at www.dgs.state.pa.usfor this type of Contract as of the date of the RFQ, if any, or other solicitation for this
Contract, all of which, as appropriate, are incorporated herein by reference. When the Bidder/Contractor receives an order or a
rillen notice to proceed from the Purchasing Agency, the order or notice constitutes the Bidder/Contractor's authority to furnish
the item(s) to the agency at the time(s) and place(s) specified in the order or notice. RFQ, as used herein, means Request for
Quotations, Invitation for Bids, Invitation to Qualify, or Request for Proposals, as appropriate.

Item

Material/Service
Desc

Est Qty

UOM

Net Price

Per Unit

Total

10

Phone Instrument
Installation - Protei 3

0.00 Each

650.00

1 Each

0.00

20

Phone Instrument
Installation - Protei 7

0.00 Each

750.00

1 Each

0.00

30

Phone Instrument
Installation - Protei 3

0.00 Each

695.00

1 Each

0.00

40

Phone Instrument
Installation - Protei 7

0.00

Each

795.00

1 Each

0.00

50

Pedestal Installation Floor-mount Ped.

0.00

Each

120.00

1 Each

0.00

SEE LAST PAGE FOR ESTIMATED
TOTAL VALUE INFORMATION

Intearated Environment Svstems Form Name: ZM SFRM STD MMCQ L. Version 1.0. Created on OS/2712003. Last chanaed on 03/29/2005.

REPRINT
Contract No. 4600012527

Page 2 of 3

Contract Original Approval Date: 07/13/2007
Supplier Name:
GLOBAL TEL LINK CORPORATION

Item
60

Material/Service
Desc
Pedestal Installation Floor-mount Ped.

Est Qty

UOM

Net Price

Per Unit

Total

0.00 Each

120.00

1 Each

0.00

70

Pedestal Installation Wall-mount Ped.

0.00 Each

100.00

1 Each

0.00

80

Pedestal Installation Wall-mount Ped.

0.00 Each

100.00

1 Each

0.00

90

Pedestal Installation Floor-to-wall-mo

0.00 Each

120.00

1 Each

0.00

100

Pedestal Installation Floor-to-wall-mo

0.00 Each

120.00

1 Each

0.00

110

Pedestal Installation Drive-up Pedlndo

0.00 Each

120.00

1 Each

0.00

120

Pedestal Installation Drive-up PedOutd

0.00 Each

120.00

1 Each

0.00

130

Pedestal Installation Back-toback Ped.

0.00 Each

235.00

1 Each

0.00

140

Pedestal Installation Back-toback Ped.

0.00 Each

235.00

1 Each

0.00

150

Enclosure InstallationL31A Enc.lndoor

0.00 Each

120.00

1 Each

0.00

160

Enclosure Installation L31 A Enc.Outdoo

0.00 Each

120.00

1 Each

0.00

170

Enclosure InstallationForlec 2000 Enc

0.00 Each

280.00

1 Each

0.00

180

Enclosure InstallationForlec 2000 Enc

0.00 Each

280.00

1 Each

0.00

Inteorated Environment Systems Form Name: ZM SFRM STD MMCQ L Version 1.0. Created on 05127/2003. Last chanoed on 03/29/2005.

l

REPRINT
Contract No. 4600012527

Page 3 of 3

Contract Original Approval Date: 07/13/2007
Supplier Name:
GLOBAL TEL LINK CORPORATION

Item

Material/Service
Desc

Est Qty

UOM

Net Price

Per Unit

Total

190

Enclosure Installation PC-1 Enc. Indoo

0.00

Each

215.00

1 Each

0.00

200

Enclosure Installation PC-1 Enc. Outdo

0.00

Each

215.00

1 Each

0.00

210

Enclosure Installation Sierra 9000 Enc

0.00

Each

165.00

1 Each

0.00

220

Enclosure Installation Sierra 9000 Enc

0.00

Each

165.00

1 Each

0.00

230

Enclosure Installation MC-101 Enc. Ind

0.00

Each

300.00

1 Each

0.00

240

Enclosure Installation MC-101 Enc. Out

·0.00

Each

300.00

1 Each

0.00

250

Enclosure Installation 90l Enc.lndoor

0.00

Each

475.00

1 Each

0.00

260

Enclosure Installation 90l Enc.Outdoor

0.00

Each

475.00

1 Each

0.00

270

Mon. Recurring
Coin/Card Cost

0.00

Month

160.00

1 Month

0.00

280

Inmate Telephone
Services

0.00

0

0.00

0.00

General Requirements for all Items:
Header Text

02/23/2012 - second and final renewal

Renewed through 12/07/2013 by OAS at the request of DOC LJR 02/23/2012
No futher information for this contract.

Estimated Total Value
Not Applicable

Intearated Environment Systems Form Name: ZM SFRM

sro

MMCO L. Version 1.0. Created on OS/27/2003. Last chanaed on 03/29/2005.

Telecommunications Contract Change Request Form

Sur'r.h,,,oA$1.25 MOU $0.14, Inlerlata - Surcharge $2.15

Rejected

On

~=====~::::~====:B~~~rfj~~~X~~New Service
Revised

New

_ _ Change Existing Service

_ _ New Catalog
Entry - Add new
codes 10 Product Cat.

Revised

_ _No Unit Price
Change

Hardware

Software

SAP Cost Center:

new
structure
on the
contact with the inmate, This increased communication will allow for a beller re-entry
process,

Commonwealth of PA, Department of Corrections

J

Timothy Ringler
Deputy Secretary for Admi istration
Date

aidinger
President and COO

--C .[.):-.-::;1'""U

Date

/O//S1 of 1

to {. , { ,...---

pennsylvania
DEPARTMENT OF CORRECTIONS

DATE:

October 24,2012

SUBJECT:

Contract Change-New Prepaid Calling Rates

Dear Ms. Studebaker:
The Commonwealth of Pennsylvania, Department of Corrections has approved Contract
change number GTL-CCR-07262012_New Prepaid Calling Rates of which a copy is
attached.
If you have any questions, please contact my office at 717-728-4040 or at
shilbish@pa.gov.
Sincerely,

s~~et1~

Steven R. Hilbish
Chief, Support Services Section
Division of Administrative Services
PA Department of Corrections

Bureau of Administrationl1920 Technology Parkwayl Mechanicsburg, PA 170501717.728-4040Iwww.cor.state.pa.us

50v'T-

Hilbish, Steven
To:

Cc:
Subject:
Attachments:

I (j / ~ F

.f

f (:;(

Lauren Studabaker (Lauren.5tudebaker@gtl.net)
James Beamer (James.Beamer@gtl.net); Procopio, Beth
Contract Change Approval
20121024070929884.pdf.pdf

Hi Lauren, I was working with Jim regarding this but thought I should send to you also. The contract change adding the
new prepaid calling rates has been approved and have attached a copy.
If you have any questions please contact my office.
Thank you,
Steven R. HilbishlChief
Department of CorrectionslAdministration IAdministrative Services
1920 Technology Parkway
Mechanicsburg, PA 17050
Phone: 717.728.4040 I Fax: 717.728.4181
www.cor.state.pa.us

1

Attachment 25-E Inmate Prepaid Calling Rates
(Revision 1 Option2 Zero Commission offer)

Contractor guaranteed rates for inmate prepaid calling rates by completing its prepaid
calling rates on the attached blank Attachment 25-E.
• To be submitted in a separately sealed envelope. Refer to Part 2, paragraph 2-2.

Mel Response: MCI has provided on the attached page a listing of its proposed Inmate
Prepaid Calling Rates. The rates are postalized for all calling types, do NOT vary by
originating facility and include any applicable payphone surcharges.
MC], s proposed rate structure will allow for a much easer to understand rate structure
than what exists today in the Commonwealth
With regard to International Inmate Prepaid Rates, MCI has provided a complete listing
of rates to all terminating countries directly following the Attachment 25E. These rates
are postalized and do require a per call surcharge.

International Inmate PrePaid Rates (Revision 1)
Terminating Country

Afghanistan
Albania

.

AIQeria
American Samoa
Andorra
Angola
Anguilla
Antarctica (Casev, Davis, Mawson and Macquarie Island)
Antarctica (Scott Base)
Antigua (Barbuda)
Argentina
Armenia
Aruba
Ascension Island
Australia (including Tasmania)
Austria
Azerbaiian
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia-HerzeQovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde Islands
Cavman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Island
Colombia

_.

-

Per-Minute Rate
$6.76
$2.72
$2.08
$1.56
$0.96
$3.24
$1.80
$7.12
$1.48
$1.48
$1.28
$2.64
$1.40
$4.60
$0.51
$0.60
$3.32
$0.96
$2.24
$3.56
$1.68
$1.92
$0.51
$2.16
$2.04
$0.96
$4.92
$1.88
$2.24
$1.88
$1.12
$1.40
$2.60
$1.48
$2.68
$5.68
$5.52
$2.76
$0.32
$2.48
$1.24
$4.52
$7.40
$0.99
$1.44
$0.51
•.$0.51
$1.31

International Inmate PrePaid Rates (Revision 1)
Terminating CountrY

Per-Minute Rate

Comorros
Conao
Cook Islands
Costa Rica
Croatia
Cuba
Cvprus
Czech Republic
Denmark
Dieao Garcia
DUbouti
Dominica
Dominican Republic
East Timor
Easter Island
Ecuador
Egypt
EI Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Falkland Islands
FiU Islands
Finland
France
French Antilles (includina Martiniaue SI. Barthelemy and SI. Martin)
French Guiana
French Polynesia
..
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada (including Carriacou)
Guadeloupe
Guantanamo Bay
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Honduras
Hong Kong
~

$5,16
$2,72
$4,96
$1,44
$1,68
$7,44
$1,80
$1,76
$0.48
$13,16
$2,92
$1,88
$0,90
$29.44
$1,24
$1.50
$2.48
$1,72
$6,16
$3,80
$2,12
$3,68
$1,44
$3,64
$2,92
$0.48
$0.48
$1,52
$2,04
$3,96
$2.4B
$2,04
$2,96
$0.45
$1.96
$2,36
$0.B4
$4,73
$1,96
$1,60
$7,44
$1,31
$2,52
$10,63
$3,12
$2.40
$2,00
$0,64

Internalionallnmate PrePaid Rates (Revision 1)
Terminating Country

Per-Minute Rate

Hun~arv

Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Ivorv Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea Democratic People's Republic of
Korea Republic of
Kuwait
KYfQyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya

-

$1.36
$1.56
$1.86
$1.72
$3.32
$4.24
$0.48
$0.80
$0.48
$3.48
$1.76
$0.51

$2.80
$1.28
$2.44
$3.68
$7.72

$0.67
$2.88

$3.40
$5.72
$2,12
$2.64
$2.56
$1.92
$2.92

liechtenstein

$0.76

Lithuania
Luxembourg

$0.64

Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mayotte Island
Mexico Rate Steps 1 - 3
Mexico Raie Steos 4 - 6
Micronesia
Moldova
Monaco
MonQolia

$2.76
$2.36
$1.80
$7.76
$2.04
$1.36
$3.88
$3.24

$2.20
$2.28

$3.04
$3.56
$5.16
$0.61

$0.70
$2.36
$3.08
$0.64

$5,08

Montserrat

$2.00

Morocco

$2.44

Internationallnm.te PrePaid Rates (Revision 1)
Terminating Country

Nauru
Nepal
Netherlands
Netherlands Antilles

Nevis
New Caledonia
New Zealand
Njcara~ua

NiQer
Nigeria
Niue Island
Norfolk Island
Norway

Oman
Pakistan
Palau

Palestine
Panama
Paoua New Guinea
Paraguay
Peru
Philippines
Poland
PortuQal (includinQ A;:ores and Madeira Islands)
Qatar
Reunion Island

Romania
Russia
Rwanda
San Marino
Sao Tome

Saudi Arabia
SeneQal
Seychelles

Sierra Leone
Singapore

Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Soain (includino Balearic Islands, Canary Islands Ceuta and Melilla)
Sri Lanka

St. Helena
St. Kitts
St. Lucia
St. PierreJMiquelon

St. Vincent/Grenadines
Sudan

Per-Minute Rate

$11.60
$3.12
$0.48
$1.40
$1.52
$3.36
$1.48
$1.72
$2.64
$2.64
$15.90
$7.12
$0.48
$2.64
$3.08
$6.80
$1.00
$1.38
$4.98
$1.88
$1.50
$1.09
$1.28
$0.64
$2.88
$3.08
$1.96
$1.28
$3.56
$1.08
$9.04
$3.08
$3.68
$4.20
$2.84
$0.83
$1.76
$1.76
$7.82
$5.28
$1.22
$0.48
$2.96
$6.88
$1.52
$1.56
$1.44
$1.76
$3.80

Intematlonallnmate PrePaid Rates (Revision 1)
Terminatinll Country

Suriname
Swaziland
Sweden
Switzerland
Syrta
Taiwan
Tajikistan
Tanzania
Thailand
TOQO

Tonaa Islands
TrinidadITobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United KinQdom
UruQuay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis and Futuna
Western Samoa
Yemen, Republic of
YUQOslavia
Zaire
Zambia

Zimbabwe

Per·Minute Rate

$3.64
$2.32
$0.48
$0.48
$3.08
$0.80
$1.44
$2.44
$1.48
$3.04
$3.08
$1.57
$1.80
$1.60
$3.28
$1.64
$5.48
$2.32
$1.92
$1.92
$0.22
$1.88
$1.68
$9.00
$0.48
$1.12
$3.36
$11.04
$2.72
$2.80
$2.20
$2.28
$2.44
$2.04

November 1, 2013
Global Tel link Corporation
2609 Cameron st
Mobile, Al 36607-3104

Contract Title: Payphonellnmate Phones
Re: Extension of Contract 4600012527

Dear Ms. Studebaker:
The Commonwealth of Pennsylvania, Department of Corrections would like to extend
tf1e term of contract 4600012527. We are exercising our option to extend tf1e contract
term in accordance with Attachment A - Standard Contract Tenns and Conditions for
Services, Section 1 -"Term of Contracf', paragraph 1. All contract terms and
conditions shaD remain in full force and effect, except for the following:

1. Term of Extension: 12-8-13 to 3-7-14 or until a new contract is in place,
whichever is sooner.
The Commonwealth is requesting your acknowledgement of this extension. Please
confirm your acknowledgement by completing the bottom section of this letter and
emailing a copy to Russ Ilgenfritz at ri!genfrit@pa.gov and to Steve Hilbish at
shilbish@pa.gov by close of business November 12. 2013.

If you have any questfons, please contact me at 717-728-3919 or at ri/genfiit@pa.gov
Sincerely.

t:-~

Administrative Officer
PA Department of Corrections

Page 1
Department III COrtecllons 11920 Technology ParkWav I Med1anlcsburg, Pennsylvania 17050 I 717.728.3919 I

www.<Or._.pe.us

Page 2 Conbact 4800012527 ExI8nsIon letIer

I acknowledge the extension of the above referenced contract to the above Tenn of
extension, and that all tenns and conditions In the contract shall otheIwise remain In fun
force and effect.

Cc: TImothy Ringler, Deputy Secretaty for Administration

Harry Jones, DIrector, Bureau of Administration
Steve HHblsh. Chief. SUpport Services

D<!partment of COrrections

I 1920 TecMoiOf/V Parkway I _oiC:ol>urg. Pannsylvanla 17050 I 717.728.3919 I
www.CDI".5late.....us
PA-Original MCI (GTL) Contract with extension from 12-08-13 to 03-07-2014

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