This text is machine-read, and may contain errors. Check the original document to verify accuracy.
Friends and Family
Utah Department of
Corrections
Rates and Fees
Available Services
FAQ
Notice: Collect calling has been eliminated as of 7/1/2016. Please see table below for detailed
rate information.
This site provides information on how to receive calls from inmates at the Utah Department of
Corrections (UDC).
UDC has contracted with CenturyLink to provide calling and account billing services to inmates.
Recipients of these calls may include friends, family members, and attorneys.
Friends, family members, or attorneys can establish and fund prepaid calling accounts by phone or
internet. Called parties can make payments directly to an inmate's calling account, or take advantage
of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.
Please see Available Services for more information.
Restrictions
open in browser PRO version
Are you a developer? Try out the HTML to PDF API
pdfcrowd.com
The following restrictions may also be applied by the UDC to inmate calling:
Limits on length of calls or calling availability hours
Limits on number of inmate calls or total monthly call minutes based on inmate classification
Call monitoring, recording, and inmates' use of a PIN (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems
or requests by a called party
Rate Tables
Rates for Utah Department of Corrections
Payment Type
Call Type
Surcharge
Per Minute
Prepaid Collect
Local
$0.00
$0.10
IntraLATA
$0.00
$0.19
InterLATA
$0.00
$0.19
Interstate
$0.00
$0.19
N/A
N/A
Local
$0.00
$0.10
IntraLATA
$0.00
$0.19
InterLATA
$0.00
$0.19
Interstate
$0.00
$0.19
Mexico
$0.00
$0.85
All Other Countries
$0.00
$0.95
International
Debit (Inmate-Prepaid)
Excludes taxes and government-mandated surcharges
open in browser PRO version
Are you a developer? Try out the HTML to PDF API
pdfcrowd.com
Fees
Transaction Fees
Prepaid Services* - Account Setup
$0.00
Prepaid Services* - Purchase by automated phone system
$3.00
Prepaid Services* - Purchase by live agent
$5.95
Prepaid Services* - Purchase by internet
$3.00
Prepaid Services* - Purchase by mail**
$0.00
Prepaid Collect - Purchase using Western Union*** Swift Pay
$5.50
*Includes Prepaid Collect and Debit
**Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
*** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated
charges. .
Available Services
Prepaid Services
Debit (Inmate-Prepaid)
Provided through CenturyLink's billing agent ICSolutions,
Prepaid Services allows you to receive inmate calls to your
specific phone number. No monthly spending limits.
Provided through CenturyLink's billing agent ICSolutions, Debit
enables you to directly fund a calling account for an inmate.
open in browser PRO version
Are you a developer? Try out the HTML to PDF API
Debit calling can be used by the inmate to call any number
pdfcrowd.com
Calls can be completed to cell phones, internet phone
services, or other services which do not provide Traditional
Collect billing.
MANAGE OR SETUP PREPAID SERVICE
approved by their facility.
MANAGE OR SETUP DEBIT SERVICE
Or Call 888-506-8407
Or Call 888-506-8407
Payments accepted
Payments accepted
Money Orders and Cashier's Checks also accepted by mail
Money Orders and Cashier's Checks also accepted by mail
Note: If you accept a call from an UDC inmate and have
not already established a Prepaid Services Service, you
will receive one complimentary 60-second call and then
be given the opportunity to set up an account with a live
customer service agent.
Note: Debit services can be purchased directly by the
inmate using funds from his/her trust or commissary
account. For more information on how to fund a trust
account for an UDC inmate, click here
Direct Billed
Inmate Voicemail
Available only to attorneys and bondsmen, Direct Bill enables
high volume customers to pay for calls using a separate
monthly bill.
Inmate Voicemail is not currently available at UDC.
Call 800-464-8957
open in browser PRO version
Are you a developer? Try out the HTML to PDF API
pdfcrowd.com
FAQ
Who do I contact about receiving calls from the Utah Department of Corrections (UDC)?
How do I pay for calls?
Can I receive calls on my cell phone?
What are the rates for receiving calls from inmates?
How do I purchase prepaid services?
Who do I contact to block or unblock my number from Utah Department of Corrections inmates?
Who does an inmate contact if they are having problems completing calls?
What other restrictions are there on calls from UDC inmates?
How does a released inmate get a refund on their debit account?
How do I get a refund for unused Prepaid Services services once my loved one is released?
Why was my call disconnected?
I am an attorney or bail bondsman. How do I set up a Direct Billed Account?
Once Prepaid Services or Debit phone services are purchased, how long does it take before I can receive
phone calls?
open in browser PRO version
Are you a developer? Try out the HTML to PDF API
pdfcrowd.com
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that
call?
I am an attorney. How do I ensure my calls are set up as 'do not record'?
©2016 CenturyLink. All Rights Reserved.
open in browser PRO version
|
www.centurylink.com
Are you a developer? Try out the HTML to PDF API
Legal | Privacy Policy
| About Us
| Tariffs
pdfcrowd.com
