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Friends and Family
Nevada Department
of Corrections
Rates and Fees
Available Services
FAQ
This site provides information on how to receive calls from inmates at the Nevada Department of
Corrections (NDOC).
Notice: As a result of the Second Report and Order issued by the Federal Communications
Commission Order 15-136 in WC Docket No. 12-375, 80 Fed Reg. 79136 (Dec. 18, 2015), a
change in calling rates and transaction fees is currently scheduled for March 17, 2016.
Please see the rates and fees sections of this web page for up to date information.
NDOC has contracted with CenturyLink to provide calling and account billing services to inmates.
Recipients of these calls may include friends, relatives, and attorneys.
Friends, family members, or attorneys can establish Prepaid Collect calling accounts to pay for
inmate calls to their phone number. Accounts can be managed by phone or internet. Inmates can
also purchase phone time through commissary.
Restrictions
The following restrictions may be applied by the NDOC to inmate calling:
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Limit on length of calls or calling availability
Limits on number of calls or minutes on a daily or weekly basis, depending on custody level
and/or disciplinary status
Call monitoring and recording., and inmates’ use of a PIN (in order to place calls)
Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
Temporary or permanent denial of phone usage rights based on factors such as disciplinary
problems or requests by a called party
Rate Tables
Inmate Telephone Rates for Nevada Department of Corrections
Payment Type
Call Type
Prepaid Collect
Local
$0.00
$0.11
IntraLATA
$0.00
$0.11
InterLATA
$0.00
$0.11
Interstate
$0.00
$0.11
N/A
N/A
Local
$0.00
$0.11
IntraLATA
$0.00
$0.11
InterLATA
$0.00
$0.11
Interstate
$0.00
$0.11
International
$0.00
$0.50
Local
$0.00
$0.14
IntraLATA
$0.00
$0.14
InterLATA
$0.00
$0.14
International
Debit (Inmate-Paid)
Traditional Collect
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Connection Charge
Per Minute Rate
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Interstate
International
Voicemail (called party-to-inmate using
Prepaid Collect account)
All
$0.00
$0.14
N/A
N/A
$1.00
$0.00
Excludes taxes and government-mandated surcharges
Fees
Transaction Fees
Prepaid Collect - Account Setup
$0.00
Prepaid Collect - Purchase by automated phone system
$3.00
Prepaid Collect - Purchase by live agent
$5.95
Prepaid Collect - Purchase by web
$3.00
Prepaid Collect - Purchase by mail*
$0.00
Prepaid Collect - Purchase using Western Union**
see below
Western Union - Swift Pay
$5.50
Western Union - Quick Collect
$9.95
Prepaid Collect - Fee for refunding unused balance***
$0.00
Traditional Collect - Bill Statement Fee (per monthly bill)
$2.00
*Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated
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charges. Western Union consumers are strongly encouraged to ensure they use SwiftPay to avoid additional
cost. .
***See also Prepaid Collect refund process below.
Available Services
Prepaid Collect
Debit (Inmate-Prepaid)
Provided through CenturyLink's billing agent ICSolutions,
Prepaid Collect allows you to receive calls to your specific
phone number. No monthly spending Limits
Debit services are purchased directly by inmates using funds
from their NDOC bank account. For more information on how
to send money to an NDOC inmate, click here.
Calls can be completed to cell phones, internet phone
services, or other services which do not provide Traditional
Collect billing.
Debit calling can be used by the inmate to call any number
approved by their facility, including approved international
numbers.
MANAGE OR SET UP PREPAID COLLECT SERVICE
Or Call 888-506-8407
Payments accepted
Money Orders and Cashier's Checks also accepted by mail
Note: If you accept a call from a NDOC inmate and have not
already established a Prepaid Collect Service, you will receive
one complimentary 60-second call and then automatically be
given the opportunity to set up an account with a live customer
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service agent
Direct Billed
Traditional Collect
Available only to attorneys and bondsmen, Direct Bill enables
high volume customers to pay for calls using a separate
monthly bill. Direct Bill customer service is available at 800464-8957.
Calls are billed on your monthly local phone service bill, if your
phone company provides this option. There is no need to set
up service; service will be set up automatically when you
accept a call. Note that service is subject to credit and a 30day spending limit. Traditional Collect customer service is
available at 888-664-7839.
Voicemail is available at NDOC, using the same Prepaid
Collect account used to receive regular inmate phone calls.
Voicemails are one-way only, from outside parties to inmates
(inmates may not leave voicemails for outside called parties).
Voicemails are up to 30 seconds in length. To leave a
voicemail for an NDOC inmate: You must first have an
established Prepaid Collect account - this is the same Prepaid
Collect account used to receive regular inmate phone calls.
Have the phone number associated with the Prepaid Collect
account ready, in addition to your inmate's NDOC ID number.
To find an NDOC inmate ID number, click here.
Inmate Voicemail
Email/E-messaging
Call 702-262-6140 and follow the system prompts.
Inmate Email/E-messaging at NDOC is not provided through
CenturyLink, but is provided through Access Corrections.
Please note: E-messages at NDOC are one-way only from
family and friend to inmate.
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FAQ
Who do I contact about receiving calls from Nevada Department of Corrections (NDOC)?
How do I pay for calls?
Can I receive calls on my cell phone?
What are the rates for receiving calls from Inmates?
How do I purchase Prepaid Collect calling services?
Who do I contact to block or unblock my number from Nevada Department of Corrections inmates?
What other restrictions are there on calls from NDOC inmates?
How does a released inmate get a refund on their debit account?
How do I get a refund for unused prepaid services once my loved one is released?
Why was my call disconnected?
Why can't I receive Traditional Collect calls?
I am an attorney or bail bondsman. How do I set up a Direct Billed Account?
Once Prepaid Collect services are purchased, how long does it take before I can receive phone calls?
My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that
call?
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Who do I call to inquire about Traditional collect calls billed on my home phone bill?
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