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Articles about Phone Justice

FCC Requires Rate Disclosure for Prison Phones

The Federal Communications Commission, (FCC) has issued regulations mandating the disclosure rates consumers will actually pay for phone calls received from prisoners. Effective October 1, 1999, 47 C.F.R. § 67.710 "Operator Services for Prison Inmate Phones", states in its entirety:

"(a) Each provider of inmate operator services services shall:

(i) Identify itself, audibly and distinctly, to the consumer before connecting any interstate, domestic, in interexchange telephone call and disclose immediately hereafter how the consumer may obtain rate quotations, by dialing no more than two digits or remaining on the line, for the first minute of the call and for additional minutes, before providing further oral advice to the consumer how to proceed to make the call;

(2) Permits the consumer to terminate the telephone call at no charge before the call is connected; and

(3) Disclose immediately to the consumer, upon request and at no charge to the consumer

(i) The methods by which its rates or charges for the call will be collected; and

(ii) The methods by which con hints concerning such rates, charges or collection practices will be resolved.

(4) Inmate telephone services means any interstate telecommunication service initiated front an innate telephone that includes ...

Kentucky Utilities Commission Reduces Prison and Jail Phone Rates

On January 10, 1999, the Kentucky Public Service Commission (PSC) issued an order, requiring: prison and Jail phone service providers to reduce the rates they charge for prison and Jail collect calls to the tariff charged for non prison and jail collect calls.

The PSC initiated hearings into prison payphone issues on November, 10, 1997. The PSC held public hearings on April 7, 1998, and received briefings on the matter as well. The hearings were initiated after the PSC received numerous complaints about extremely high phone rates being charged to people who accepted collect calls from prisoners.

The PSC ordered.the phone companies to lower their rates when a: current contract between the Kentucky Deparfment of Corrections and the MCI phone company expires on November. 15; :1999. The PSC order states: "AT&T and any other carrier that has an operator surcharge on collect calls from inmate facilities that is a higher rate than its operator surcharge for any other collect call shall reduce its tariff rate to no more than that paid by the general public for automated calls."

The PSC noted that the Federal Communications Commission (FCC) has required that prison phone service providers identify themselves to the person being called and inform them on how to obtain the phone rate they will be charged if they accept the call. The information must be provided at no charge: [see this issue of PLN for the story on the FCC rule.] The PSC mandated that this requirement will go into effect in Kentucky on March 1, 1999.

The PSC also established two administrative proceedings, one to address the surcharge rates and to incorporate this into future jail and prison phone contracts in Kentucky. The other, to discuss fraud prevention measures and the obligation of phone servic providers to inform call recipients of call blocking and billing procedures. A full copy of the PSC's ruling is available from its website at: www.psc.state-ky-us. See: In the Matter of: Rates, Terms and Conditions for Inmate Telecommunication Services; Establishment of an operator Surcharge Rate for Collect Telephone Calls from Confinement Facilities; and Obligations of Inmate Phone Service Providers to Call Recipients Regarding Notice of Blocking and Billing Procedures. Administrative Case Numbers 368, 378 and 379, respectively.

To date, utility commissions in Nevada and Louisiana have capped the exorbitant rates charged to consumers who accept collect calls from prisoners. The utilities commission in Florida has ordered extensive ...

Judicial Sentence of Life in Solitary Upheld

The court of appeals for the Second circuit affirmed a court imposed sentence of life imprisonment in solitary confinement and prohibiting all communication with anyone except the defendant's attorney and close family members after the district court had approved them. The appeals court also extended the "reasonableness" test of Turner v. Safley, 107 S.Ct. 2254 (1987) to judicially imposed conditions of confinement.

Luis Felipe, AKA King Blood, is the founder and leader of the Latin Kings. Felipe was imprisoned in a New York state prison when he founded the group. Over the years the group grew and Felipe directed their activities from his jail cell. This included murder, robbery, drug trafficking and assorted acts of violence. Felipe was indicted and convicted on 18 counts of murder, attempted murder, conspiracy to commit murder and racketeering.

Felipe was sentenced to life imprisonment. In addition, judge John Martin imposed "special conditions of confinement." These required that Felipe be kept in solitary confinement and be prohibited from communicating with any codefendants or Latin Kings; be prohibited from corresponding with anyone except his lawyer and close family members approved by the court, with notice to the U.S. Attorney's office and prohibiting ...

Settlement in Washington State Deaf Prisoners' Lawsuit

Aclass action lawsuit was settled on behalf of deaf and hearing-impaired prisoners in Washington State on September 3, 1998. The settlement agreement obligates the Washington State Department of Corrections to provide qualified sign language interpreters and assistive devices, such as hearing aids and TTY phones, when needed by disabled prisoners in Washington's prisons. The settlement provides that deaf and hearing-impaired prisoners must be allowed access to prison programs and services, such as education, medical care, treatment programs, disciplinary hearings and classification reviews, on an equal basis with non-deaf prisoners.

The case, Duffy v. Riveland, No. C92-1596R & C93-637R (W.D. Wash.), was brought under two federal anti-discrimination laws: the Rehabilitation Act of 1973, as amended, 29 U.S.C. § 794; and Title II of the Americans with Disabilities Act, 42 U.S.C. § 12115 et seq. Plaintiffs' class in Duffy consisted of inmates in Washington "who are deaf or whose hearing impairment substantially limits a major life activity." Plaintiff deaf prisoners had been required to defend themselves at prison hearings without a qualified interpreter, had been denied access to basic education, were paged over the P.A. system despite their deafness, and sometimes were unable to communicate with the outside world through adequate access to a TTY phone. In the words of a federal judge from a similar case in New York ...

ADA/RA Apply to Jails and Give Deaf Right to TDD

The Americans with Disabilities Act of 1990, 42 U.S.C. § 12101 et seq., (ADA) and Rehabilitation Act of 1973, 29 U.S.C. § 794, (RA) apply to jails and require that deaf prisoners be given access to alternate assistance in using a telephone, such as a Telephone Text Device (TDD) and TDD directory or a sign-language interpreter according to a federal court in Illinois.

Steve Hanson, profoundly deaf with only a limited ability to read lips or understand written communication, was arrested along with about ten other people for possession of cannabis. Hanson informed the arresting officers that he was deaf. They responded by placing him in a police van with other arrestees without informing him of the charges against him.

Hanson was booked into jail and .verbally informed of the charges but not how much bail was needed to secure his release. He informed guards that he was unable to use a conventional telephone and requested alternate assistance. None was given. The jail had a TDD, but the sheriff's policy strictly forbid prisoners using it.

Within four hours of the arrest, all of the prisoners transported and processed into the jail with Hanson were released on bail ...

Colorado Supreme Court Holds Utility Commission Lacks Jurisdiction Over Prison Phone Gouging

The Colorado state supreme court held that the state Public Utilities Commission (PUC) had no jurisdiction over the Colorado Department of Corrections (DOC) with regards to inflated phone costs charged to prisoners. Several Colorado state prisoners filed complaints with the PUC claiming that the Inmate Telephone System (ITS) implemented by the Colorado DOC and Sprint Communications Company violated state public utilities law by overcharging for prisoner calls. The PUC dismissed the petition, holding it had no jurisdiction over the prisoners' complaint because the DOC was not a public utility nor a provider of non-optional operator services as a reseller of toll services. The PUC held that Sprint did not require a separate tariff to charge prisoners as it was properly operating under its long distance tariff.

The prisoners then went to state district court which also dismissed their petition, holding that the PUC lacked jurisdiction over the DOC and Sprint to review the fairness of charges for prisoner phone usage. The supreme court affirmed.

The phone system under challenge in this case was in place between 1991 and 1995. It consisted of a debit system where prisoners could place 15 minute calls to phone numbers on an approved list and ...

Phone Profits 'Benefit' Jail Detainees

The Stanislaus County (CA) Jail has a contract with Correctional Communication Corp., a private telephone company that caters to the Prison-Industrial Complex, to provide phone service to the jail's 1,100 captive consumers. There are more than 100 phones in the county's jails. More than 25,000 collect calls to detainees' friends and families were placed from these phones in 1997.

"They are in use 24 hours a day," assistant sheriff Zane Clark told the Modesto Bee . "Everybody's always using them. That's good because it keeps them in contact with the outside world."

It's also good, very good, for Stanislaus County, which receives a 42 percent commission (i.e. kickback) from the grossly inflated charges levied on the calls. The county reaped almost $500,000 from the telephone kickbacks in FY 1996-97.

The county can't do anything it wants with the money, though. State law requires that it be kept in a separate fund and used for "inmate welfare". During FY 96-97 the county expended $155,000 from the fund for such things as books and magazines, sports and recreational equipment, televisions, computers and other equipment, and funding for Friends Outside, a nonprofit group ...

NJ Prisoners Refuse to Swallow PINs

Approximately two years ago, the entire NJ prison system switched to an "automated call" phone system. Despite a predicted hike in costs to family and friends of prisoners, very few prisoners objected in a short-lasting boycott.

On September 15, 1997, the prison population here (Trenton State Prison/NJ State Prison) was notified via memo that all Trenton State prisoners would now be required to complete and submit telephone IPIN [Individual Personal Identification Number] forms, listing ten names and phone numbers, with an additional listing for one attorney. These IPIN forms were distributed to all wings and units within this prison, and were to be completed and submitted by October 15, 1997, at which time the IPIN phone system would go into effect. Those who did not correctly fill out the IPIN form and those who refused to fill out the form or refused to sign their name, would simply be unable to use any phone call to home.

Out of approximately 1,800 prisoners, only about 130 IPIN forms were completed and submitted to the administration. Of that number, about 50 forms had obscenities and other assorted comments written on them.

October 15 came and went and the planned IPIN ...

MCI Refund to Florida Prisoner Families

Friends and family of Florida prisoners may be entitled to $190,000 worth of free telephone calls under a recommendation issued by the Florida Public Service Commission (PSC).

Between February and July 1996, as previously reported in several PLN articles, telephone giant MCI overcharged Florida customers who accepted phone calls from FL prisons by nearly $2 million. MCI was forced to refund $1.7 million for the overcharges, but has been unable to locate customers who received $190,000 worth of the over-priced calls.

The overcharged resulted from a $3 surcharge on all intrastate calls made from MCI's "Maximum Security" pay phone system in Florida's 40 state prisons. The maximum intrastate surcharge fee allowable under state regulations was $1 for two weeks of that period and $1.75 for the remaining four months that MCI gouged prisoners' "Friends and Family" with the $3 connect fee.

In its investigation, the PSC pointed out that MCI is the seventh phone company since 1991 cited for overcharging on pay phones in state prisons and jails.

Source: Palm Beach Post

Letter of Apology from TCI

Reader Mail

Dear PLN ,

We are aware of the difficulties our customers have had over the past several months in attempting to obtain service from us. Demand has been so great that, because of being underfunded and understaffed, we were not able to serve many of the people who contacted us. To these folks we send our sincere apologies and ask that they give us another try.

TCI is now under new management and has implemented a new process to get our customers on line. If those who have had problems obtaining service from us in the past will call us now we believe they'll experience much different treatment from TCI.

Our company was founded on the principle of obtaining for our customer the lowest possible per-minute long distance rates. In many states, we now offer well under 10¢ per minute for calls from/to anywhere in California. TCI will always search for the lowest long distance rates available for all prison inmates and their families.

PLN has played a huge role, in fact, the only role, in getting the word out about our company. We know the degree of integrity with which PLN serves its readers, and we ...