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MODIFICATION OF CONTRACT
696-tT-9- I 5-C0069
and Addrers of Contractor
rtrr.t, clty, rhtc &
Tcxas Dcpartment of Criminal Justice
Contracts and Procurement,
Inf'ormation Technology, Construction and Uti litics Branch
'Iwo Financial Plaza, Suite 525
Huntr¡villc. Texas 77340
Upon Signatures of Both
Centurylink Public Communications, lnc.
ó00 New Century Parkway
New Century, KS 6ó031
BILATERAL MODIFICATION ISSUED PURSUANT TO
UNIIER: Section 1.14, Contract
CONTRACTOR IS REQUIRED TO SICN THTS DOCUMENT AND RETURN 3 ORIGINALS TO THE ISSUINC OFFICE.
DDSCRIPTION OF MODItr'ICATION:
PURPOSE OF MODIFICATION: Revise Sections C.3.10, l.'.2, C.2.2,1.5 and Statcmentof Work forthe Managed Access System
During the term of this Contract the Contraotor may propose additional servicelincentives that are directly related to
the OTS and may have added value to this Contract. All no charge added value services/features agreed upon by the
Contractor and Departmcnt to date witt remain no charge through the end of the contract period, to include any option
to extend periods.
Revise Section F.2, Option to Extend, paragraph one
The Department reserves the right to ext€nd this Contract for one (l) additional two (2) year term, September l, 2015
through August 31, 2017 and two (2) additional one (l) y€ar t€rms, Septcmber 1,2017 through August 31, 2018 and
September l, 2018 through August 3l,2019. The Department shall noti$ Contractor as per Section 1.15.
Pursuant to Section F,2, Option 'l'o Extend, the Department hereby exercises the option to extend the term of the
Contråct for one (l) additional (l) year term, September 1,201'l through Augusr 31, 2018.
D. Effective April ó, 2017 - Revise Section Ç.2.2, Contract Administrator, to reflect the name, telephone number and email address of the new Contract Administrator. The new Contract Administrator is Teni Benneü, CTPM, the
telephone number is (936) 43"1-7158 and the e-mail address is
Exæpt as pnrvidcd horcin, all tcrms ând conditions ofthc conlract rcfcrenced above, rs hercto changcd, rcmain unohanged and in lull fbrcc ånd effect.
Rcprc¡col¡tlvr (TypG or prlot)
94. Nrmc rnd Tlt¡c of
l,lnk Publlc Communlcrtlonr, Inc.
Paul N. Cooper
Vice President and General Managcr CenturyLink
Public Communications, lnc
9C. Drlr Sl¡ocd
696-rr-9- I 5-C0069
B from Contract Modification M-008, August 6, 2012 to replace the
"Append the following to Section L5:"
The Department and Contractor acknowledge and agree Section 1.5 of the Contract shall not be
applicable to services and equipment in connection with the Managed Access Systems to be
installed and operated by Securus Technologies, which shall contract with Contractor for the
installation and operation of such system. Contractor shall require that the indemnification
language set forth in Section 1.5 of the Contract be contained in its contract with Securus
Technologies and the contract shall provide that Department is a third-party beneficiary of said
contract and may enforce the covenants contained in the indemnification provision against
Securus Technologies. Contractor understands and agrees the consideration for Department
waiving the applicability of the indemnification provisions contained in Section I.5 with respect
to the installation and operation of the Managed Access Systems is Contractor's compliance with
requirements set forth herein.
Revise Modification D from Contract Modification M-010, December 8,2014 to replace the
"statement of Work for Installation of Managed Access Systems at the Mark Stiles and William
G. McConnell Units" with the attached "Statement of Work for Installation of Managed Access
Systems at the Mark Stiles and William G. McConnell Units."
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696-rT-9- l s-C0069
Statement of Work for Installation of Managed Access Systems at the Mark Stiles and William G.
McConnell Units in accordance with section C.3.10, Added Value, Under Contract 696-IT-9-15C0069 between Texas Department of Criminal Justice ("TDCJ" or "I)epartment") and
CenturyLink Public Communications, Inc. ("Contractor")
A. Contractor, through subconhactor Securus Technologies, Inc. ("Securus"), will install turnkey cellular
and wireless managed access systems, hereafter referenced as the ooSystems", at the Mark Stiles and
William G. McConnell units. Contractor will provide all supporting components as part of the turnkey
installation, including the cellular management and control equipment, hardware, operating system
software, installation and training. Contractor agrees and will ensure that the "Systems" will be
completely installed and operating as required by the TDCJ within nine months after execution of
contract modification M-012 and asset transfer as outlined in Section B.
B. Title to the existing Distributed Antenna System ("DAS') and networking components (collectively
"System Infrastructure") installed by Contractor through prior subcontractor ShawnTech
Communications, will be transferred to TDCJ prior to commencement of System installation at no cost,
and TDCJ will grant Contractor and subcontractor Securus unrestricted use of System lnf¡ashucture
solely to support TDCJ Managed Access operations for so long as contract 696-IT-9-15-C0069, including
any extensions or option periods, is in place. Securus will provide ongoing turnkey maintenance support
of the System Infrastructure, including repairs and replacements of all equipment components comprising
the System Infrastructure, as long as contract 696-IT-9-15-C0069, including any extensions or option
periods, is in place. Title to the newly installed radio controllers and base transceiver stations, which will
utilize System Infrastructure, will be retained by Securus and upon contract termination, de-installed and
removed from each unit in coordination with TDCJ. Contractor will grant TDCJ unrestricted use of the
newly installed radio controllers and base transceiver stations, solely to support TDCJ Managed Access
operations for so long as contract 696-IT-9-15-C0069, including any extensions or option periods, is in
C. Contractor will provide 7 dayl24 hour/365 days per year maintenance coverage on all equipment,
hardware components and operating system software, as well as any other components that support the
functionality of the System. Contractor agrees that there will be absolutely no cost to the TDCJ for
turnkey installation and implementation of the "Systems", including all supporting components.
Contractor agrees that there will be no cost for 7 daylZ4 hour/365 days per year maintenance coverage of
the "Systems", as long as contract 696-lT-9-15-C0069 is in effect. This "no cost" commitment shall
include, but not be limited to, replacement by Securus of any part of the "Systems", including any
supporting components, that may become damaged or require replacement due to a normal equipment
failure and/or casualty event; this "no cost" commitment will not include damage or equipment failure
requiring replacement that occurs as a result of the actions or conduct of TDCJ employees, agents, or
offenders. Notwithstanding the above, Securus shall replace at the cost and expense of the TDCJ any part
of the "Systems",
including any supporting components, that may become damaged or require
replacement as a result of the actions or conduct of TDCJ employees, agents, or offenders. If the
Contractor determines that a distributed antenna within a specific area of the Stiles andlor McConnell
unit(s) has been physically blocked as a result of new construction, such as fencing, building or wall, by
TDCJ and such blockage obstructs normal antenna operation, then TDCJ shall bear the expense of system
augmentations required to correct the antenna blockage issue. The contractor must provide detailed
testing results and/or other supporting documentation that demonstrates that the aforementioned new
construction has obstructed normal antenna operation. TDCJ shall have the right to conduct its own
investigation and testing of the specific area.
D. Contractor will be responsible for obtaining and maintaining, in consultation with the TDCJ, all
required licenses (e.g. Federal Communications Commission) or any other approvals needed to operate
Revised centuryLink Sow for TDCJ Managed Access
the "Systems" at the Stiles and McConnell Units. Contractor is also responsible for obtaining all legal
agreements and/or licenses that may be required with cellular or wireless carriers to operate the
"Systems" on commercial mobile carrier-owned spectrum through a lease transfer. Contractor agrees and
will ensure that "Systems" will be compliant with all federal and state laws, and must not be impaired or
restricted by legal issues.
Contractor agrees and understands that the "Systems" to be installed are designed to provide the
following intended services to the TDCJ; (l) detect the operation of an illicit cellular or wireless device
within the offender housing units and other agreed-upon coverage areas (See Attachment A), (2) record
relevant information for each illicit device as available, such as electronic serial numbers, make/model
of phone, time/day of detection, and subscriber information, (3) prevent illicit devices from accessing and
therefore connecting to commercial mobile carrier networks to call out or otherwise communicate (e.g.
text/SMS, internet access over a cellular connection) in accordance with current laws, and (4) provide
easy-to-use tools for tracking activity and alarms of fault events, indicating System operation issues
and/or failures on such components as; however, not limited to base station radio, DAS, fiber loss and
F. The existing o'System Infrastructure" will be integrated with the newly installed radio controllers and
base transceiver stations to ensure a "secure umbrella" is in place to capture, retain and control
unauthorized devices. The 'oSystems" will allow authorized devices to be rejected and/or redirected to the
commercial mobile carrier networks to attempt to facilitate calls by authorized cell phones or wireless
devices. If carrier reject or redirect cannot be facilitated due to RF signals and environmental conditions,
authorized cell phones will be allowed to make outbound calls through alternative routing to a Contractor
provided landline connection.
G. Contractor further agrees and will ensure that upon installation that the ooSystems" will meet the
following specific technical operating and performance requirements;
(1) Will provide the TDCJ a7 dayl24 hour/365 days per year solution for managing and controlling use
of illicit wireless devices - voice, text, and data - within a specifically defined coverage perimeter of each
unit as documented in Attachment A.
(2) Will allow outbound voice calls for authorized TDCJ wireless users (as defined by name, title, mobile
phone number, IMSI and IMEI) while preventing all other communications, except for 911 call access
and calls, as noted in Section G above. If text and data connectivity for authorized users is available in
the future, it will be provided to TDCJ at no cost.
3) Will provide a user-friendly graphical user interface (*UI") that allows authorized users to view
"Systems" data, which includes activity such as log-in and mode change, etc., detected devices, device
activity, and general system operation status and health. It is understood by both parties that access to this
information will be restricted to a limited number of authorized TDCJ users, as determined by TDCJ and,
these authorized users will utilize the information only for legitimate law enforcement, investigative,
and/or penological purposes.
(4) Will operate within the call set-up layer of the wireless network, and allow select authorized devices
(as defined in G.2 above) to complete an outgoing call. Unauthorized devices will be managed so that
connection to the commercial mobile carrier network does not occur. There will be no limit on the
number of authorized devices that can be added to the TDCJ authorized list; however, the System will be
limited to five (5) simultaneous outbound voice calls at one time. When the capacity for simultaneous
outbound voice calls is increased, it will be made available to TDCJ at no cost.
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696-rT-9- I s-C0069
(5) V/ill allow authorized devices to be rejected and/or redirected (canier reject) to the commercial
mobile ca¡rier networks to attempt to facilitate calls by authorized cell phone or wireless device. If an
authorized user's cell phone cannot be rejected and/or redirected, it can be allowed to make outbound
calls through alternative routing to a contractor provided landline connection.
(6) Will utilize an uninterruptable power supply (UPS) and be connected to local emergency po\ryer
provided by TDCJ as available to ensure continual performance.
(7) Will log and retain all wireless activity being prevented and all logged data will be transmitted to and
stored in Securus' Storage Area Network and duplicated to ensure copies are maintained. The "Systems"
UI will be immediately accessible ("online access") by authorized TDCJ staff for the life of the contract;
in addition, all data will be archived for the life of the contract and thereafter all data will be delivered to
TDCJ in an acceptable format.
(8) Will provide a client workstation and software, which is the "Systems" User Interface ("UI") that is
web-based and accessible from any PC or workstation with Internet Access. The UI will be limited to
authorized TDCJ staff who are approved to know the operating status of the Systems and to view illicit
cell phone registrations and activity.
(9) Will process all currently available cellular radio access network protocols and detect all wireless
devices of the covered Wpes, regardless of wireless frequency, that are powered on within the coverage
perimeter, as documented in Attachment A. If a new radio access network ("RAN") protocol becomes
commercially available to the general public in the Geographic Service Areas ("GSAs") where the Stiles
or McConnell Units reside, Securus will provide control and management technology for the new RAN
technology in accordance with G.12.
(10) Will retain a "Device Database" that will log the International Mobile Equipment Identity (IMEI);
International Mobile Subscriber Identification (IMSI); electronic serial number (ESN) and/or the Mobile
Equipment Identifier (MEID and registration of activity date and time. In addition, the "Systems" will
identif, the base transceiver station that the illicit device is connected to (may be different than the carrier
for the device in the event of roaming agreements) and the commercial mobile carriers and specific radio
protocol that illicit devices are attempting to access.
TDCJ staff with an o'Event Notice" through a phone call or email
message of "Systems" faults, and provide the impact of the fault to the control and management
performance of illicit devices along with steps being taken to resolve the fault. The Event Notice would
continue to stay active until cleared by authorized staff in consultation with Securus technical support.
l) Will be able to alert authorized
(12) Will be flexible and of a modular system architecture. As technology changes, individual elements
of the "Systems" architecture can be upgraded. Future protocols will be able to be incorporated into
operating ooSystems" because of modularity and flexibility. As new protocols are developed by the
commercial carriers, and as characteristics of the cellular environment evolve, the "Systems" will be able
to evolve and adapt through the addition or upgrade of new technologies in the form of replacement or
additional base stations and other system elements.
Contractor will continuously perform comprehensive remote RF scans at both the Stiles and
McConnell units to identi$, commercial mobile carrier network changes (i.e. new frequencies, next
generation protocols, etc.).
Upon discovery of a commercial mobile network change within the Stiles and/or McConnell
unit(s), either by continuous RF scans or another method (i.e. announcement by a commercial carrier,
discovery by TDCJ personnel, etc.), whichever is sooner, the "Systems" will be modified and the
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696-tT-9- I 5-C0069
configuration changes shared with TDCJ to ensure any release and coverage gap areas are addressed
within 90 days. If a new radio access network ("RAN") technology (e.g. 5G) becomes commercially
available to the general public in the Geographic Service Areas ("GSAs") where the Stiles or McConnell
Units reside, Securus will undertake all commercially reasonable efforts to provide control and
management technology for the new RAN technology as soon as possible following the RAN
technology's commercial availability to the Stiles and McConnell GSA's; in no case will these efforts
exceed 12 months of the new RAN technology's deployment to the area.
Contractor will perform quarterly on-site expanded coverage testing within all buildings and the
defined coverage perimeter, as documented in Attachment A, at both the Stiles and McConnell units to
identifu any gaps in "Systems" coverage. TDCJ reserves the right to conduct on-site testing at any time.
Upon discovery of any gaps in "Systems" coverage within the Stiles and/or McConnell units by
the Contractor and/or TDCJ, the Contractor will be responsible for implementing the necessary corrective
action to resolve any coverage issues. The Contractor must complete any corrective action within 90 days
of their discovery and/or notification by TDCJ of existing coverage issues.
(13) Will utilize a web-based portal ("UI") for reporting on all "Systems" that includes report and search
capabilities for all illicit device activities. To the extent the UI does not meet the needs of TDCJ,
Contractor and Securus will work jointly with TDCJ to customize reports within a commercially
(14) Will use commercially reasonable efforts to create new ad hoc reports requested by TDCJ and will
ensure timely and accurate response to all written requests for custom reports.
(15) Will attract mobile devices of covered types within the coverage perimeter, as documented in
Attachment A, for a registration process even when they are not in use but are powered on. All mobile
devices that are powered on within the coverage perimeter, as documented in Attachment A, will be
detected and controlled by the "Systems" if they are utilizing covered protocols.
(16) Will have ability to send text messages with approved
messages to unauthorized or unknown
devices. If text messaging to authorized devices is developed in the future, it will be made available to
TDCJ at no cost. These text messages can be tailored to specific devices or device groups and may be
custom or predefined messages; however, such abilities may be temporarily unavailable until emerging
technologies solutions are implemented by Securus in accordance within section G.12.
(17) Will have the ability to independently scan the RF commercial mobile carrier environment, with
Network Operations Center technicians having the ability to alert higher-level RF System engineers to
remotely calibrate the "Systems"; adjusting for changes to carriers' signals and/or signal strength in the
coverage area of the units. When changes are detected, and differ from the initial baseline design
configuration, the "Systems" will be adjusted to ensure control of unauthorized wireless devices.
(18) Will detect, alert, and report any "Systems" faults due to attempts to tamper with or disable hardware
or software; these ooSystems" faults will include power loss, fiber loss, and remote radio alarms.
"Systems" will be monitored at several layers so that all authorized personnel are informed of issues or
(19) Will monitor for intrusion to the "Systems" and reporlalert if changes occur. "Systems" monitoring
logs will include system shutdowns/power on, login access (failures and successes), IP address of remote
system, and other data.
Revised CenturyLink SOW for TDCJ Managed Access Systems
(20) Will have ability to scan commercial mobile carrier networks and their cellular transmissions in the
coverage perimeter, as documented in Attachment A, and compare results to previous baseline results.
(21) All intelligent components that can be monitored will be monitored, including the radio control
equipment, base transceiver stations, DAS head end, and RF transmission equipment such as antenna
remote units and hubs.
(22) Will not interfere with equipment operated by the TDCJ within the designated perimeter including
but not limited to VFIF/UFIF radios and body alarm systems. Notwithstanding the above, the "Systems"
require the specific model type and frequencies used by all existing wireless transmission devices,
including VHF/UHF radios and body alarm systems, which may necessitate filtering out transmission of
and/or receiving signals from these systems.
(23) Receive, evaluate, and route E91l emergency calls to be completed by any device, authorized or
unauthorized, unless impacted by an outside event such as an outage in the Public Telephone Network.
E91l calls must be routed to the local Public Safety Answering Point ("PSAP").
(24) Will not interfere with the normal operation of any wireless device outside the designated perimeter.
H. Contractor will provide a Texas-based technician to perform on-site maintenance and other service
requirements to ensure the '?Systems" perform at an optimal level. Contractor will provide 7 daylT4
hour/365 days per year maintenance and service response based on the following criteria;
Priority I - Critical failure where SYo or more of the equipment in an entire facility or building is not
functioning properly will be responded to remotely within t hour; on-site arrival within 4 hours;
resolution within 24 hours.
Priority 2 - Major failure where less than 5%o of the equipment in an entire facility or building is not
functioning properly will be responded to remotely within 2 hours; on-site arrival within 6 hours;
resolution within 36 hours.
Minor service issue or localized failure requiring repair, assistance, or maintenance will be
responded to remotely within 2 hours; on-site arrival within I business day; resolution within 2 business
I. Contractor will provide the necessary technicians, local field service staff, RF engineers and ooSystems"
Engineers to ensure optimal ooSystems" performance is consistently sustained and that maintenance
response and resolution time requirements are continually met. Contractor will provide quarterly
calibration of all "Systems" equipment. Contractor will develop and provide detailed preventative
maintenance protocols and schedules, subject to approval by the TDCJ, within 30 days of beginning
J. Contractor will provide 7 dayl24 hour/365 days per year remote monitoring of the "Systems" through a
Network Operations Center that is staffed by personnel extensively trained to provide prompt resolution
of any ooSystems" issues, problems, failures that occur at any time. The Network Operations Center will
also serve as the primary point of contact for the TDCJ to report any type of maintenance or service
request. Contractor will provide the TDCJ a toll free number to the Network Operations Center within 30
days of beginning'oSystems" installation.
K. Contractor will provide system overview manuals for all authorized TDCJ staff. The manuals will
contain all information necessary to operate the "Systems" as designed, generate all available reports,
troubleshoot "Systems" operating problems, process and contact numbers
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for contacting Network
April I 5, 20 17
696-rT-9- l s-C0069
Operations Center, technicians, local field service staft RF engineers and "Systems" Engineers, as well as
an escalation list for contacting management personnel on failures to meet contractual performance
L. Contractor will provide the TDCJ on-site customer "Systems" overview training upon implementation
of the "Systems" and throughout the course of the contract as directed by the TDCJ. Customized training
plans will be developed for TDCJ personnel based on TDCJ requirements. Contractor will retain both
physical and electronic documentation and training/user manuals for the "Systems." The electronic
versions will be placed on a web-based customer portal. Training sessions will be hands-on if so desired
by the TDCJ in groups or one-on-one in a classroom format or via webinar.
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Page 9 of 9
Defined Perimeter of RF Coverage
will remain unchanged from current areas of coverage, which include
coverage of all buildings used for offender housing, TDCJ administration, Chapel, plus coverage in
RF Coverage areas for the "Systems"
recreation yards. Visual depictions below represent current areas of coverage from prior Statement of Work
associated with Mod-008.
Building Housing Offenders (reference only)
nuitaing TDCJ Administration (reference only)
Revised CenturyLink SOW for TDCJ Managed Access Systems
Chapel (Stiles) (reference only)