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State of New Hampshire
Division of Plant and Property Management
Bureau of Purchase and Property, Room 102
25 Capitol Street, State House Annex
Concord, N.H. 03301-6398
Date: 3/15/2006
Proposal No.: 523_
Date of Proposal Opening: 4/21/2006
Time of Bid Opening: 2:30 P.M.
CONTRACTOR CONFERENCE: 3/30/06 9:00 A.M.
PLEASE DIRECT ANY QUESTIONS REGARDING THIS PROPOSAL TO: Dennis J. Leclerc
Tel. 603-271-2888
PROPOSAL FOR: Inmate and Pay Telephone Services
Unless specifically deleted by the Division of Plant and Property Management, the following General Terms and Conditions apply to this Proposal
and any resulting Contract.
GENERAL TERMS AND CONDITIONS
FOR SERVICES
NATURE OF PROPOSAL AND ELIGIBILITY TO BID. The proposal is submitted
in accordance with Chapter 21-I and Chapter 8, and rules promulgated thereunder, and
constitutes a firm and binding offer. The determination of whether a bid proposal may
be withdrawn is solely at the discretion of the Director of Plant and Property
Management. However, in no event shall a proposal be withdrawn unless the request
for withdrawal is filed within five days of the date of the bid opening, and the bidder
establishes that the bid contains a material mistake, and that the mistake occurred
despite the exercise of reasonable care.
Proposals may be issued only by the Division of Plant and Property Management to
authorized vendors and are not transferable.
BIDS. Bids must be received at the Division of Plant and Property Management before
the date and time specified for the opening. Bids must be made on the official bid
proposal and must be typed or clearly printed in ink. Corrections must be initialed.
Bids are to be made less Federal Exercise Tax and no charge for handling. Bids that are
not complete or unsigned will not be considered.
SPECIFICATIONS: Vendors must bid as specified. Any proposed changes must be
detailed in writing and received at the Division of Plant and Property Management as
detailed herein. Vendors shall be notified in writing if any changes to bid specifications
are made. Verbal agreements or instructions from any source are not authorized.
AWARD: The award will be made to the responsible bidder meeting specifications at
the lowest cost unless other criteria are noted in the proposal. Unless otherwise noted in
the proposal, the award may be made by individual items. The State reserves the right
to reject any or all bids or any part thereof.
If there is a discrepancy between the unit price and the extension the unit price will
prevail.
When identical low bids are received with respect to price, award will be made by
drawn lot.
Discounts will not be considered in making award but may be offered on the invoice for
earlier payment and will be applicable on the date of completion of delivery or receipt of
invoice, whichever is later. On orders specifying split deliveries, discounts will apply
on the basis of each delivery or receipt of invoice, whichever is later.
INVOICING. All invoices must be in triplicate showing Contract
Number, Unit and Extension Prices and discounts allowed.
PATENT INFRINGEMENT. Any bidder who has reason to believe that
any other bidder will violate a patent should such bidder be awarded the
contract shall set forth in writing, prior to the date and time of bid opening,
the grounds for his belief and a detailed description of the patent.
ASSIGNMENT PROVISION. The contractor/vendor hereby agrees that
it will assign all causes of action that it may acquire under the antitrust
laws of New Hampshire and the United States as the result of conspiracies,
combinations, or contracts in restraint of trade which affect the price of
services obtained by the state under this contract if so requested by the
State of New Hampshire.
FEDERAL FUNDS. The Division of Plant and Property Management, as
the delegated enforcement agency of RSA 21-I:14, VIII for the
Commissioner's Office, shall assure the continuation or granting of federal
funds or other assistance not otherwise provided for by law by following
the standards set forth in Attachment O, Circular No. A-102, paragraphs
7,8 and 9 of the Federal Procurement Standards.
TOXIC SUBSTANCES. In compliance with RSA 277-A known as the
Workers Right to Know Act, the Vendor shall provide Material Safety
Data Sheets with the delivery of any and all products covered by said law.
SPECIFICATION COMPLIANCE. The Vendor may be required to
supply proof of compliance with the bid specifications. When requested,
the Vendor must immediately supply the Bureau of Purchase and Property
with certified test results or certificates of compliance. Where none are
available, the State may require independent laboratory testing. All costs
for such testing, certified test results or certificate of compliance shall be
the responsibility of the Vendor.
OFFER. The undersigned hereby offers to sell to the State of New
Hampshire the services indicated in the following page(s) of this Proposal
at the price(s) quoted in complete accordance with all conditions of this
Proposal.
Bidder: _______________________________________________
Address: ______________________________________________
___________________________________________________
____________________________________________________
Tel. #. ________________________________________________
By: ___________________________________________________
THIS BID MUST BE SIGNED BY A PERSON
AUTHORIZED TO LEGALLY BIND THE BIDDER
__________________________________________________
TYPE OR PRINT NAME
Form #P-31
Bid No. 523 Inmate and Pay Telephone Services
GLOSSARY OF TERMS
Terms used in this document are defined as follows:
Acceptance
The time at which services have been certified by the Contractor and State as meeting all
operational requirements, and the Contractor/'s work has been 100% completed in a
satisfactory manner.
Business Day
Any calendar day (24 hours) is considered a business day.
Call in Progress
Call not completed but currently with an established connection.
Call Progress
Dialing and initiation of call to establish connection.
Common Carrier
A supplier of facilities used to provide transmission of voice and data from one point to
another over a telecommunications network.
Contract
Final agreement signed by the contractor and State, inclusive of all terms and conditions of
the resulting agreement.
Contractor Employee
Any individual employed by or subcontracted to a Contractor providing services to the State.
Cutover
The transfer of services from existing Contractor services to new Contractor services and/or
the introduction and initiation of services to any office.
Department
Department of Administrative Services
FCC
Federal Communications Commission
ICP
Inmate Call Processor system which administers the inmate phone stations.
Inter-LATA
Calls made from one LATA to another LATA. Calls between LATAs are handled by InterLATA carriers.
Intra-LATA
Calls made within the same LATA. For the purposes of this Bid, Intra-LATA shall include
the 603 area code and all geographical areas of New Hampshire.
LATA
Local Access and Transport Area; geographic boundary between local exchange and interexchange carriers.
LEC
Local Exchange Carrier
Local Exchanges
The telephone number exchanges that may be called (telephoned) through a LEC Central
Office without incurring toll charges.
MAC
Moves, Addition of telephones, or Change (relocation) of telephone services.
NPA
Numbering Plan Area (Area Code)
NXX
The first three digits of a North American telephone number.
PIC
Primary Inter-exchange Carrier.
PIN
Personal Identification Number
Proposal
Contractor’s response to this Bid Request.
PUC
State of New Hampshire Public Utilities Commission
Repairs
Services initiated through trouble reports to Contractors and resulting corrections.
Replacement Services
Services replacing incumbent contactor services.
Offer
A Contractor's offer, submitted in response to a Bid.
State
The State of New Hampshire
Telephone Bank
Any grouping of two or more telephones within a single room or area of any location.
Vendor or Contractor
Any entity submitting an offer in response to this Bid.
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Bid No. 523 Inmate and Pay Telephone Services
1.0 GENERAL INSTRUCTIONS
1.1
Purpose
The purpose of this Bid is to establish a contract for inmate telephone and pay telephone services including
telephones, switching equipment, administrative PCs, hardware, software, telephony facilities for local, intraLATA and inter-LATA service, operation verification, maintenance and end user support. Inmate telephone
services shall include all State Prison facilities. Pay telephone services shall incorporate all State locations either
owned or leased by the State. Services shall be consistent with all specifications set forth in this Bid. Contractor
shall coordinate all activities with existing State contractor in order to maintain a smooth transition of
uninterrupted service.
1.2
Contractor Eligibility
Contractors must be technically competent to work on equipment for which they are proposing service. The
Contractor must maintain a staff of fully certified and experienced technicians for provisioning and maintenance of
telephones, equipment and related facilities. This Bid is restricted to qualified Contractors who can provide
service, materials and coverage to the State as specified in this Bid.
1.3
Contract Term
The term of any resulting contract shall be from Governor and Council approval through the following 60 months.
The contract may be extended for an additional two-year periods under the same terms, conditions and pricing
structure. Said additional term shall be subject to Governor and Council approval. All services shall remain in
effect from the commencement of the contract to the initiation of a future contract, not to exceed 90 days.
Contractor may commence work at ay time. Contractor will not be allowed access to prisons until July 1, 2006.
Maintenance and support shall be continued throughout the duration of the contract.
1.4
Bid Inquiries
Contractors must carefully read and understand the information in this Bid. It is the responsibility of the
Contractor to inquire and have clarified any requirements of this Bid that are not understood. Any issues
regarding the Terms and Conditions of this RFB must be resolved during the Contractor Inquiry
period.
Questions shall be submitted by E-mail to: dennis.leclerc@nh.gov
Question submissions must identify the Contractor’s name, address, name of the person submitting the
question and E-mail address. It is the sole responsibility of the Contractor to verify receipt of submissions via
a confirmation call to 603-271-2888. The State shall not be held responsible for technical malfunctions or
other hindrances limiting the receipt of communications.
All questions must be received on or before the Written Inquiries Deadline specified in section 1.16, Schedule of
Events. Official written answers will be provided to all questions and posted on the State web site at
http://www.admin.state.nh.us/purchasing/bids.asp.
The State assumes no responsibility for understanding or representations concerning conditions made by its
officers or employees prior to the execution of a legal contract, unless such understanding or representations are
specifically incorporated into this Bid. Verbal discussions pertaining to modifications or clarifications of this Bid
shall not be considered part of this Bid unless confirmed in writing. Any information provided by the Contractor
verbally shall not be considered part of that Contractor's Bid.
1.5
Contractor Conference
An optional Contractor Conference will be held at the following location at the time and day identified in Section
1.16 Schedule of Events:
Department of Corrections
Chapel Conference Room
105 Pleasant Street
Concord, NH 03301
The purposes of the Contractor Conference are to clarify any section of the Bid and provide preliminary answers
to written contractor questions.
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Bid No. 523 Inmate and Pay Telephone Services
1.5.1 Unofficial Responses
All written questions received prior to the Contractor conference will be read aloud and will receive unofficial
responses at the conference. Official written answers to all questions will be available on the State web site at
http://www.admin.state.nh.us/purchasing/bids.asp.
1.5.2 Attendance
Contractor attendance is limited to not more than two (2) representatives per Contractor. E-mail intent to attend
the conference to Dennis Leclerc at dennis.leclerc@nh.gov prior to the date and time indicated in section 1.16
Schedule of Events.
1.5.3 Site Visits
Site Visits shall be held following the Contractor Conference. This will be the only opportunity to view Prisons.
Attendance at site visits is optional. E-mail RSVP to Dennis Leclerc at dleclerc@admin.state.nh.us indicating
the site to visit, prison name and location. Visits will occur on the date and time indicated in section 1.16
Schedule of Events. Only those responding to this RSVP request will be allowed to attend. Locations are:
N.H. State Prison for Men, 281 North State St., Concord, N.H.
N.H. State Prison for Women, 317 Mast Road, Goffstown, N.H.
Lakes Region Facility, 1 Right Way Path, Laconia, N.H.
Northern N.H. Correctional Facility, 138 East Milan Road, Berlin, N.H.
1.6
Bid Addendums
If for any reason, the State finds it necessary to amend this Bid, addenda will be released on a State web site at
http://admin.state.nh.us/purchasing/bids.asp. Addenda will be clearly marked as such and will be serially
numbered. Failure of any Contractor to receive an addendum or the notification of all addenda numbers shall not
relieve such Contractor from any obligation under the Bid or obligate the State in any way. All addenda so issued
shall become part of this Bid. No one is authorized to amend this Bid by oral communication.
1.7
Contractor Certification
All Contractors must be duly registered as a Contractor authorized to conduct business in the State of New
Hampshire. Contractors awarded contracts must provide a Certificate of Good Standing from the New Hampshire
Secretary of State and completed W9 forms. Failure to successfully provide such will nullify any intent to award a
contract by the State.
STATE OF NEW HAMPSHIRE VENDOR APPLICATION. Vendors must have a completed Vendor
Application and W-9 Form on file with the NH Bureau of Purchase and Property prior to contract. See the
following website for information on obtaining and filing the required forms (no fee):
www.admin.state.nh.us/purchasing/bids.asp
NEW HAMPSHIRE SECRETARY OF STATE REGISTRATION A person or persons conducting business
under any name other than his/her own legal name must register with the NH Secretary of State. Businesses are
classified as 'Domestic' (in-state) or 'Foreign' (out-of-state). Please visit the following website to find out more
about the requirements and filing fees for both classifications: http://www.nh.gov/sos/corporate.
1.8
Oral Presentation
Prior to the determination of award, Contractors may be required to make oral presentations to clarify responses or
to describe system functionality. Contractor finalists may be asked to conduct the presentation during the week
designated in section 1.16: Schedule of Events. Presentation shall be live at a State location and include an
interactive presentation of telephone and administrative terminal software operation.
1.9
Terms of Submission
All material received in response to this Bid shall become the property of the State and will not be returned to the
Contractor. Regardless of the Contractor selected, the State reserves the right to use any information presented in
a proposal. The content of each Contractor’s proposal shall become public information once a contract has been
awarded.
1.10
Licenses and Registrations
Contractors must have all licenses, registrations and permits required by Federal and State laws for performance of
a resulting contract prior to the award of contract. Copies of each must be provided in an attachment to the Bid
response.
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Bid No. 523 Inmate and Pay Telephone Services
1.11
Liability
The State will not be held liable for any costs incurred by the Contractor for work performed in the preparation
and production of their Bid or for any work performed prior to the issuance of a contract.
1.12
Contractor Responsibility
The successful Contractor shall be solely responsible for meeting all terms and conditions specified in the Bid, their
response and any resulting contract. Any subcontracted Contractor shall be approved by the State prior to commencement
of any services related to the State.
1.13
Rights of State Government
This Bid does not commit the State to award a contract. The State reserves the right to interview any or all Contractors
responding to this Bid. The Contractor shall arrange site visits with Contractor’s clients and facilities if requested by
theState. The State shall be the sole factor when determining what constitutes an acceptable offer.
1.14 Cancellation of Bid
The State reserves the right to cancel this solicitation at any time prior to contract award, in which case all
responses will be rejected.
1.15 Certificate of Insurance
The successful Contractor shall furnish to the State, prior to contract, insurance certificates for coverage as defined
in Attachment G.
1.16
Schedule of Events
The following table summaries the upcoming Bid related events and timeframes.
EVENT
DATE
Bid Released to Contractors
3/15/06
Contractor Inquiry Period Begins
Contractor Questions Due
RSVP for Conference and Each Site Visit (on a per site basis)
Optional Contractor Conference
Optional Site Visits
NH State Prison for Men
3/15/06
3/27/06
3/27/06
3/30/03
4:00 P.M.
2:30 P.M.
9:00 A.M.
3/30/06
11:00 A.M.
3/30/06
3/30/06
2:00 P.M.
4:00 P.M.
Northern NH Correctional Facility
Contractor Inquiry Period Ends
3/31/06
3/31/06
10:00 A.M.
4:00 P.M.
State Final Responses to Contractor Inquiries
Final Date for Proposal Submission
Contractor Presentations/Discussion Sessions/Interviews-, if
necessary, week of
Anticipated Date of Proposal Evaluation Completion
Anticipated Date of Intent to Award Contract
4/17/06
4/21/06
2:30 P.M.
4/23/06
Proof of Insurance and Bond Due
Governor & Council Award
5/5/06
6/7/06
Installations Complete and Fully Functional
Certificate of Completion
8/21/06
8/28/06
NH State Prison for Women
NH Lakes Region Facility
1.17
TIME
5/2/06
5/2/06
Security for Faithful Performance
Contractors shall file a $100,000 performance bond with the State. Bond shall be issued by corporations
satisfactory to the State, duly and legally licensed to transact business in the State of New Hampshire. Bonds shall
be issued at the expense of the Contractor, maintained by the Contractor at the Contractor's expense, and shall
remain in effect for the length of the contract and any extension.
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Bid No. 523 Inmate and Pay Telephone Services
1.17.1
Delivery
Bond shall be delivered to the State five (5) business days after notice of intent to award contract. If such in not
provided, the intent of award shall be nullified and the State will award the contract to an alternate Contractor.
1.17.2
Bond Award
Performance bond shall be awarded the State on the occurrence of any one of the following:
• Services are not fully functional and operating as specified within on August 23, 2006.
• Contractor fails to provide service within 14 calendar days of request for a single telephone at any new State
location if total number of requests within the same 14 day period does not exceed 20 telephones.
• In the event that a replacement subsequent contract is not awarded to the same Contractor, the existing
Contractor fails to supply all equipment and services for a period of up to 90 days beyond the contract
termination date.
• Equipment installed fails to perform per the Bid requirements.
• Contractor fails to complete calls to any location due to policy, technical or other reasons.
• User billing is incomplete and/or inaccurate.
• Billing reports provided to the State are incomplete, inaccurate or missing.
• Equipment and installation information provided to the State is incomplete or inaccurate.
• Commissions and commission statements provided the State are inaccurate or incomplete.
• Failure of the Contractor to comply with the terms and conditions of this agreement.
1.18 Final contract
Any contract will not be final or binding upon the State unless it is approved by the Governor and Council
pursuant to RSA 4:15. An award under RSA 21:I-13, II shall occur when the Commissioner submits a contract to
Governor and Council. At that time, all proposals will be available to the public to the extent permitted by the
“Right to Know” law, RSA 91-A.
1.19
Standard Contract Form
The State of New Hampshire standard contract form (Attachment H) is part of this Bid and shall be separately
executed by the State and the awarded Contractor without alterations in event of a contract as a result of this Bid.
1.20
Public Information
Contractor hereby acknowledges that all information relating to this Bid and any resulting order (including but not
limited to fees, contracts, agreements and prices) are subject to the laws of the State of New Hampshire regarding
public access.
1.21
Bid Disclosure
RSA 21-I:13-a, II- (1988) provides, in part, that no information shall be made available to the public concerning public
bids from the time the Bid is made public until a contract is actually awarded, in order to protect the integrity of the
public bidding process. Information contained in Bids submitted to this or any subsequent Bid issued shall not be
released to the public or to other persons until contract award. At that time all Bids will be disclosed to the public to
the extent required by the statutes governing access to public records and meeting the “Right to Know” law, RSA Ch.
91-A.
1.22
Bid Disclosure Exemption
If a Contractor wishes to submit information it believes to fall within an exemption from the disclosure
requirements of the Right to Know Law, RSA Ch. 91-A, the Contractor must clearly mark each page of its Bid
containing such information. A designation by the Contractor of information it believes exempt does not have
the effect of making such information exempt. The State will determine the information it believes is properly
exempted from disclosure.
1.23
Evaluation and Award
A single contract shall be awarded for all services based upon the lowest cost of services and the highest
commission paid to the state for all services, using past service estimates. The formula used to compare final costs
is: Total Cost of Services-Commission Paid = Evaluation Cost. Only Contractors meeting all Bid requirements
will be considered for contract. Any false or misleading statements found in the Contractor Bid shall be grounds
for disqualification. The State reserves the right to reject any and all Bids at its discretion. The Bid as released by
the State, any addenda, and the Contractor response shall be incorporated into and form the basis of a written
contract with the State.
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Bid No. 523 Inmate and Pay Telephone Services
1.24
Contract Interpretation
Any contract as a result as this bid process shall be interpreted in accordance with the laws of the State of New
Hampshire. Failure of State at any time to require strict performance of any provision of any future contract shall
not constitute a waiver of that provision nor in any way limit enforcement of the provision.
1.25
News Releases
Public announcements or news releases pertaining to this contract must not be made without prior written approval of the
State.
Proposal
The Contractor shall respond to this Bid prior to the due date specified in section 1.16 Schedule of Events
according to the format specified below. All responses must be concise, well organized and provide sufficient
detail to allow the evaluators to determine the ability of the proposed service to meeting the bid requirements. If
the company product literature or other publications are attached and intend to be used in direct response to a Bid
requirement, include direct references to the Bid section requirement and page number.
1.26
The Contractor’s signature on a proposal submitted in response to this Bid guarantees that the prices quoted have
been established without collusion with other eligible Contractors and without effort to preclude the State of New
Hampshire from obtaining the best possible competitive proposal.
1.26.1
Terms of Submission – Return of Complete Original Bid Copy
Contractors must submit a complete response to this Bid. Contractors may not take any exceptions to the
Terms and Conditions of this Bid if they have not been addressed in State released Addenda in response to
questions placed during the Contractor Inquiry Period. Any issues with the Terms and Conditions of this
Bid must be resolved prior to submitting a response.
Response must include 1 “original” and one “copy” of the submitted bid. The “Original” submission must include
a complete printout of all issued Addenda (if applicable) and the entire Bid. Do not reorganize or re-sequence
these documents. An Officer authorized to bind the Contractor as specified in this Bid must sign the Form P-31-A
(General Conditions and Instructions/Contract Terms and Conditions) found in the beginning of this Bid package.
By signing these terms and conditions, the Contractor is also agreeing with all provisions defined in this Bid,
including the P-37 Agreement form as noted in Attachment H Sample Contract Form. The FORM P-37
includes the standard terms and conditions prescribed by the Department of Justice for providing Services to the
State and are required for acceptance by Governor and Council. This form will be completed upon award of
contract.
An unsigned or incomplete bid shall be rejected. In responding to the Bid, the Contractor shall address all
requirements for information, and frame their proposal in the format as follows.
1.26.2
Submission of Bid
Bid response MUST conform to the following criteria to be considered for award.
All responses must be delivered in sealed packages, and permanently marked showing the following information on
the outside of the package:
Contractor’s Name and Address
RFB Number
Bid Due Date
“SEALED Bid”
BID FOR INMATE AND PAY TELEPHONE SERVICES
o
o
The “ORIGINAL” Bid submission must be clearly and permanently marked “ORIGINAL” on the cover.
The “ORIGINAL” submission must include in the following order:
o
o
o
o
Copy of Addenda (if any issued) in numerical sequence, completed and signed.
The entire Original Bid with completed and signed P-31-A.
Contractor’s Response to Bid Pricing (ATTACHMENT A).
Contractors must also submit one (1) identical “COPY” of the response which must be clearly and
permanently marked “COPY” on the front. The “COPY” need not include the Addenda or the RFB;
Page 7 of 54
Bid No. 523 Inmate and Pay Telephone Services
o
The response package must be delivered to the following address. Any package delivered to any other
location of the State will not be honored as received. Label the package as follows:
Bid No. 532
Department of Administrative Services
Bureau of Purchase and Property
State House Annex, Room 102
25 Capitol Street
Concord, NH 03301
(603) 271-3147
All responses must be received in the Bureau of Purchase and Property on or before the Contractor Bid Due Date
stated on the first page of this Bid (Form P-31) and in section 1.16 Schedule of Events. Contractors mailing their
responses must allow sufficient time for delivery by the deadline. Bids received in the Bureau of Purchase and
Property after the specified date and time will not be considered.
For Contractors wishing to attend the RFB Opening: Only the names of the Contractors submitting responses
will be made public. Specific response information will not be released at that time.
1.26.3
Proposal Sequence
Bidders proposal must be arranged in the following sequence of documents.
1.26.3.1 Form #P-31
GENERAL TERMS AND CONDITIONS FOR SERVICES page with all blanks completed and signed by a
person authorized to bind the Contractor in the Bid offer. Submission must include the Contractor’s name, contact
person, contact telephone number, address, city, state and zip code, fax number and e-mail address. All subsequent
pages must be numbered.
1.26.3.2 Original Printed Bid
This Bid has been released electronically. Bidder must print and submit an exact bid released printout as evidence
of agreement with all terms and conditions of the released bid as modified through State provided addenda. Any
changes in text, terms or conditions without State released addenda shall be rejected. All terms and conditions as
released by the State will take precedence over changes provided in Contractor proposals. Do not re-type the bid or
insert comments between sections.
1.26.3.3 Corporate Resolution
A Corporate Resolution signed by the Secretary of the Corporation authorizing the person signing the Bid Form
#P-31 to legally obligate the Contractor to the offer. Said signature shall signify that the Contractor accepts all
State of New Hampshire contract Agreement General Provisions and all other requirements of the Bid. A sample
resolution is included in Attachment I.
1.26.3.4 Executive Summary
The Executive Summary must summarize the Contractor’s proposed solution including the manufacturer, model
and version of all equipment and software to be provided. This summary provides Contractors the opportunity to
confirm the ability of their offering to meeting the bid requirements.
1.26.3.5 Company Profile
The Contractor shall provide at a minimum, a general company overview including company background, number
of employees, financial capabilities of business and a listing of any litigation, previous or currently outstanding,
relating to the Contractor and any proposed subcontractor’s performance. Contractor must provide information
demonstrating that their staff is of sufficient size and experience to complete the requirements outlined in this Bid.
1.26.3.6 Experience
The Contractor shall have services and products operating for existing customers that are comparable in size and
type to those proposed in this Bid. Include a list of the five most recent installations, customer contacts, telephone
numbers, equipment used and brief description of projects.
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Bid No. 523 Inmate and Pay Telephone Services
1.26.3.7 Detailed Response
The Contractor must confirm that their proposed service will meet or exceed the requirements as outlined in the
Bid, and how it will be accomplished. Contractors should provide a comprehensive and detailed description of the
products and services offered in response to the requirements described in Section 3: Scope of Services. Include
manufacturer operation and installation manuals defining system technology. The Contractor must provide with
their proposal, a complete installation plan, including installation time frames, milestones and expected due dates
of milestones.
1.26.3.8 Attachment A Pricing
Prices must be submitted using Attachment A: Pricing.
1.26.3.9 Attachment B References
Contractor must provide a minimum of three references for Inmate Telephone and Pay Telephone customers
currently employing the Contractor equipment and service offered to the State. It is preferable that public sector
references be provided. Include contact name, title, address, telephone number, e-mail address, name of
government entity and department. For each reference the Contractor must provide:
• A description of the service provided;
• The service time period (start date to finish date);
• The total number of devices provided.
Ensure that all Reference names and phone numbers are current and can be contacted easily.
Page 9 of 54
Bid No. 523 Inmate and Pay Telephone Services
2.0 GENERAL INFORMATION
2.1
General Overview
The intent of this Bid is to obtain a Contractor for the provisioning of Inmate Telephone Services at all State
Prisons and Pay Telephones at a number of State government locations. No costs shall be directed to the State.
The Contractor shall provide all facilities, equipment, network and invoicing services. Contractors shall provide
commission to the State based on Gross charges exclusive of taxes and federal fees.
2.1.1 Service Locations
Inmate Collect-Call telephones are required at State Prison facilities including the State Prison for Men on 281
North State Street in Concord, Shea Farm on 60 Iron Works Road in Concord, the State Prison for Women located
on 317 Mast Road in Goffstown, the Lakes Region Facility located on 1 Right Way Path in Laconia and the
Northern New Hampshire Correctional Facility in Berlin. The Shea farm is a new inmate telephone location
requiring two inmate telephones. Additional locations and phones may be added or deleted at any time due to the
opening, expansion or closing of prisons.
Approximately 145 locations require approximately 257 pay telephones. Locations include owned and leased
space throughout geographic New Hampshire. The Contractor shall be responsible to review sites, record
telephone numbers, verify telephone locations and report back to the State with all such information.
2.1.2 Service Availability
Service shall be available 24 hours per day, 7 days per week. Services shall encompass all facilities and
equipment necessary to implement required operations including local, interLATA and intraLATA transport. The
Contractor shall coordinate all activities with existing Contractors in order to maintain a smooth transition of
uninterrupted service.
2.1.3 Travel Expenses
The State shall not be responsible for Contractor travel expenses inclusive of, but not limited to, airfare, hotel,
meals, car rentals, car mileage or out of pocket expenses.
2.1.4 Shipping and Delivery Fee Exemption
All items covered under this contract shall be delivered as the responsibility of the Contractor and at no cost to the
State.
2.1.5 Confidential Information
The Contractor agrees that all discussions or information gained during an engagement shall be considered
confidential and that no information gathered by the Contractor shall be released without prior consent of the State
2.1.6 Service Coordination
All services shall be coordinated directly through the State. The administrating office address is:
Dept. of Administrative Services, Telecommunications Section
Room 405
25 Capitol Street
Concord, NH 03301
Telephone 603-271-2888
Fax: 603-271-1115
2.2
Current Usage
Currently services are contracted through Public Communications Services of Los Angles, CA. The following
table reflects usage statistics over the 2005 calendar year by location. The future quantity of services will vary.
No guarantee of service quantity is given or implied. Refer to Attachment E for additional detail. These tables are
for reference only.
Page 10 of 54
Bid No. 523 Inmate and Pay Telephone Services
SERVICE ITEM
INTER-LATA
CALLS
MINUTES
INTRA-LATA
CALLS
MINUTES
LOCAL
CALLS
MINUTES
NO. OF
PHONES
INMATE
POPULATION
ON 2-17-06
CONCORD
GOFFSTOWN
LACONIA
BERLIN
PAY PHONES
(ESTIMATED
USAGE)
ALL PHONES
58,113
1,028,411
5702
69,847
9,933
158,172
16,561
318,828
2,484
47,850
132,773
2,061,778
15,225
181,401
35,347
535,679
35,323
604,482
32,8500
510,000
40,866
944,721
4,862
56,810
8,320
150,233
3,917
110,726
8,700
186,000
111
33
40
62
257
1470
108
255
535
257
INMATE SERVICE LOCATIONS (ACTUAL USAGE)
No records exist for the two inmate telephones at Shea Farm that will be installed by the Contractor since this is a new
location currently without inmate telephones. Up to 40 inmates may be housed at this location.
2.3
Systems Environment
Contractor supervisory and switching equipment must be environmentally protected or environmentally hardened.
Inmate telephone equipment may be placed within prison buildings. Such locations will be heated but not air
conditioned. Space is limited to the location of current equipment. No special consideration will be given to
Contractor equipment.
Telephones may be located inside or outside of buildings. Telephones must be designed to withstand limited
protection from adverse conditions.
Page 11 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.0 SCOPE OF SERVICES
This section includes specifications for Inmate Telephone and Pay Telephone services. Items under 3.1 are common to
both services while items under 3.2 are specific to Inmate Telephone services and items under 3.3 are specific to Pay
Telephones. The Contractor must include any equipment and facilities required for the services to perform as specified
within.
3.1
Common Requirements
3.1.1
Scope
Contractor shall provide complete “turn key” services, requiring no items ordered or provided by the State. The
Contractor shall obtain all Local Exchange Carrier (LEC) and Inter-Exchange Carrier (IEC) services required to
provide services. The Contractor is not authorized to incur any charges for which the State shall be responsible.
Any and all charges levied by the LEC for PIC changes shall be invoiced to and paid directly by the Contractor
and end user. The State shall not be responsible for any costs related to service. The State shall not provide labor,
equipment or facilities to implement and maintain services. The total quantity of services will vary. No guarantee
of service quantity is given or implied. Services locations may be added or deleted by the State at any time.
3.1.2
Installation Guidelines and Schedules
The Contractor must provide and install equipment on sites with limited space provisions. Sites are presently
equipment by PCS or their subcontractors. The Contractor is required to install replacement equipment within the
same locations and cut over services prior to removal of existing equipment.
3.1.3
Ownership of Equipment
The Contractor shall retain ownership of all equipment throughout the duration of the contract. All equipment and
services shall remain in operation from the commencement of the contract to the initiation of a future contract. In
the event that a replacement subsequent contract is not awarded to the same Contractor, the existing Contractor
shall supply all equipment and services for a period of up to 90 calendar days beyond the contract termination
date. The State shall bear no costs for the installation of new services, or the removal and transfer of existing
services.
3.1.4 Interface Cable, Jacks and Administrative/Investigative PCs
All cable, wire, patch panels, jacks, interface blocks, wire management facilities and Administrative/Investigative
PCs shall remain as property of the State at the termination of this agreement.
3.1.5 Subcontractor Equipment
The Contractor must provide documentation on equipment ownership if other than the primary Contractor
(subcontractor) and the terms of the use (if not owned by the Contractor) of such equipment.
3.1.6 Removal of Equipment
The State shall bear no costs for the removal and transfer of services from incumbent contractor to the contractor
obtained as a result of this bid. Contractor shall make arrangements for removal of existing systems at each
facility, with smooth cutover to new services without interruption of service. The Contractor must coordinate all
circuit orders with the LEC and IEC. Timelines shall be coordinated with State designate.
3.1.7 Installation
All wiring and connections to the Contractor equipment shall be made using Contractor supplied cable and
facilities. The Contractor shall provide all materials required to install receptacles and wiring. Existing cable
owned by the State may be used where available
New or Like New Equipment
3.1.8 ADA/IBC Codes
The contractor must abide by the most current version of the Americans with Disabilities Act (ADA) and
International Building Code (IBC) codes in all respects, inclusive of the mounting height requirements, signage,
lighting and Telecommunications Device for the Deaf equipment requirements. The State shall not be held
responsible for supplying or maintaining any mountings or devices.
Page 12 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.1.9
Operational and Maintenance Support
Contractor must provide support for all services. The State shall not provide personnel for system installation,
maintenance or operation. The Contractor shall work with the incumbent service provider to convert all existing
data to required format and loading into the replacement system. The Contractor shall accept data from the current
provider in any form provided. The Contractor shall load the information into replacement systems. Complete
operational testing including any and all hardware and software must be performed prior to any cut over.
3.1.10 Telephone Support
Contractor must provide toll free dial up telephone number(s) for 24 hours per day, 365 days per year support of
all services.
3.1.11
Cooperation with Carriers
The Contractor shall cooperate fully with any interstate carrier, intrastate carrier and/or LEC in supplying any
required routing guide and/or translation changes. The Contractor shall cooperate fully with any interstate carrier,
intrastate carrier and/or LEC in transferring services and equipment required to provide uninterrupted service. The
Contractor shall order, coordinate, and schedule all associated carriers for the installation of telephone facilities
and services. At no point in time, will any bank of telephones be left without service. Single stations shall not be
out of service for periods exceeding two interrupted and/or consecutive hours for any single day.
3.1.12
System Failures
The Contractor shall accept trouble reports from State contacts and telephone service users regarding the improper
operation of telephones, failure of call completion or feature operations.
3.1.13
Call Completion Failures
The Contractor shall accept complaints from called parties regarding failure of call completion for any and all
reasons. This shall be inclusive of complaints due to lack of payment, location of called party service, Local
Exchange Carrier (LEC) or Long Distance Carrier (LDC).
3.1.14
Inter-LATA Carrier Selection
Inter-LATA services shall be completely transparent to the caller, not requiring human interface to complete calls.
3.1.15
Call Quality
Contractor shall insure a high quality of calling services, correcting noisy call problems and minimizing deficient
call completion issues.
3.1.16
Line Optimization
.The Contractor shall optimize line quality through various methods of conditioning whenever required to meet
Bellcore standards.
3.1.17
Test Calls
Contractor shall provide high quality transmission service. Service shall be verified by a test call to an industry
standard milliwatt tone and quiet generated in a facility within a selected North American NXX/NPA, and
measurements taken regarding tone loss and line noise. Readings must be within 0 to –8.5 for loss and lower than
-20dbrnc for noise. All other readings shall be considered substandard.
3.1.18
Credit for Faulty Call Transmission
Credit for calls shall be issued when a caller attempts to place a call, does not get connected, and yet is billed; or
when a call is terminated within 30 seconds of call initiation, due to substandard transmission quality, and a
second attempt is made.
3.1.19
State Notification of Faulty Transmission
The Contractor shall notify the State of any change or impact on various transmission facilities diminishing
transmission quality.
3.1.20
Call Completion
The Contractor shall be responsible to insure proper call completion and to provide the State with accurate traffic
statistics, maintenance and operational reports.
3.1.21
Connect Time
The Contractor shall limit call connect time access (time period from the end of dialing to ringing at destination
line) to 8 seconds or less.
Page 13 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.1.22
Connectivity
Contractor shall accept and complete all calls to all locations. Rejection of calls based upon local carrier, service
reseller, called party registered long distance carrier, or Contractor selected long distance carrier is prohibited.
3.1.23
Commission Management Reports
Monthly income and usage reports must be provided by e-mail or directly downloadable from Contractor web site.
Income report files must be compatible with MS Access and Excel programs. Report shall identify revenue and
commission paid by telephone station and by site. Inmate reports shall be e-mailed to: jbelden@nhdoc.state.nh.us
and dennis.lecler@nh.gov Pay telephone reports shall be forwarded to dennis.leclerc@nh.gov. Reports shall:
• Accompany each payment of commission or be provided at a Contractor web site and downloadable by
the State;
• Identify revenue and commission paid by location;
• Detail calculations based on the various provisions of the Contractor's commission rate schedule;
• Summarize Costs by Telephone;
• Summarize Types of Calls by Telephone.
3.1.24
Reporting Requirements
Reports shall be due on 30th of each month following the month of services. All such reports must be available on
line via a secure Internet web site, available to any State authorized individual at any time. Up to ten (10) State
users shall be allowed simultaneous access, secured through password protection. Reports shall include all items
and details as noted in Attachment F Sample Contractor Reports for Telephone Usage.
3.1.25
Dedicated Financial Representative
The Contractor shall assign a dedicated financial representative to the State account who will cooperate with the
State to resolve income, call detail, equipment programming and data discrepancies. Financial Representative (or
knowledge equivalent substitute) must be available each State business day during State business hours of 8:00
a.m. to 4:30 p.m., Eastern Standard Time.
3.1.26
Corrective Data
The Contractor shall provide within five (5) working days, any corrective data requested by the State. This is
inclusive of balances and credits owed the State.
3.1.27
Installation Report
On or before August 29, Contractor shall provide a Certificate of Completion and detailed report defining each
installation location, line telephone numbers and circuit numbers used to provide service. The following
additional items must be provided:
•
•
•
•
•
•
•
•
3.1.28
Certification of completion indicating that all services and products are operational., complete and fully
tested per contract requirements.
Front view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of
equipment installed.
Side view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of
equipment installed.
Side view (Complete manufacturer diagram or printed digital picture) of cabinet and each item of
equipment installed.
Cable layout including all blocks (66,110 or other) and interfaces.
Network Hub Layout
MDF Termination Detail
Block layout identifiers
Repair and Monitoring Practices
All equipment provided shall be the responsibility of the Contractor. Contractor shall provide and maintain all
equipment at locations specified within this document. It is the responsibility of the Contractor to furnish all items
required to insure operation, including racks, cable, power distribution, telephones and electronic switching. The
Contractor shall provide spares, trained personnel and software to support the equipment at the Contractor’s cost
throughout the duration of the contract.
Page 14 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.1.29.1
3.1.29.2
Response to Major Service Calls
The Contractor shall respond to a major service call within four (4) hours of report of occurrence. A major
service call is defined as a loss of twenty-five 25 % or more of any one bank (greater than one telephone) of
telephones or loss of carrier services. State business day for inmate telephone service is any calendar day (24
hours).
Response to Minor Service Calls
The Contractor is to respond to a minor service call within the next business day of report of occurrence. A
minor service call is defined as any service call not defined as major. Additional services such as Moves Adds
and Changes (MAC) will be requested after installation. Most work will be scheduled some time in advance
(three or more days), but the Contractor shall service the State within the next business day when requested to
do so. In all cases, work must be completed within 10 business days. For inmate telephone services, next
business day shall be next calendar day.
3.1.29.3
Repair Reports
The Contractor shall provide monthly trouble reports summarizing repair activities for the previous month’s
reports. The Contractor must meet with the state either in person or via a telephone conference call regarding
corrective actions and trouble resolution upon request. Type of meeting will depend upon problem severity as
decided by the State.
3.1.29.4
Unauthorized Activities
The Contractor shall provide immediate notification to the State upon receipt of evidence of fraud, vandalism,
wire-tap, or any other access to, or use of, services or products other than authorized by the State.
3.1.29
Audits
The State shall have the right to conduct an audit of any Contractor and its sub-Contractor(s) for the specific
purpose of determining the accuracy of commission payments to the State.
3.1.30
Contacts
The Contractor, within five (5) days after contract award, shall notify the Telecommunications Section, in
writing of the names, addresses and telephone numbers of the principal contact(s) for:
• Trouble-shooting and routine repairs;
• Major outage/trouble reports;
• Escalation procedures;
• Commission payments and accounting records;
• Terms and conditions.
The Contractor shall provide written notice to the Telecommunications Section of any changes of contact
personnel and/or telephone numbers.
3.1.31
Telephone Count
The Contractor must provide service on a one telephone to one telephone replacement basis. The Contractor
shall not decrease telephone count unless directed to do so by the State.
3.1.32
Confidential Information
The Vendor agrees that all discussions or information gained during an engagement shall be considered
confidential and that no information gathered by the Vendor shall be released without prior consent of the State
3.2
Inmate Telephone Requirements
Alls services shall be “turn key” requiring no preparation by the State. The Contractor shall obtain and transfer all
inmate data records into the systems. The number of telephones and telephone access for inmate telephones will
be limited as deemed necessary by Department of Corrections administration.
3.2.1 Administrative / Investigative PCs
All Administrative / Investigative PCs shall be maintained by the Contractor throughout the contract, but be turned
over to the state at the termination of the contract. The State shall receive such including all software and
peripherals, as considered inclusive in the system. The State shall not be held responsible for any damage to
equipment. All call records, call recordings and related records shall be State property and remain with the State at
the termination of any contract.
Page 15 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.2.2 Compact Design
The Inmate Call Processor (ICP) shall be of compact design requiring a minimum of wall and floor space.
Contractor must submit a scale drawing of the required installed space.
3.2.3 Power
Each ICP unit shall be powered by no more than a single, unconditioned, 115 volt, 60 Hz power source drawing no
more than twenty (20) amps. ICP shall be equipped with an internal UL listed power supply that is tolerant of line
transients, momentary surges, and short duration power drops such that inmate phone operation continues in the
presence of such common disturbances. No auxiliary power cords, external power supplies, or AC/DC converters
shall be required at the actual inmate phone stations. Power backup (UPS or battery with line conditioning) for up
to 15 minutes in the event of power failure must be provided. The State shall provide a 115 V, 15 A outlet. Outlet
may be shared with existing Contractor equipment.
3.2.4 Telephones
Each telephone station must be self-contained, utilizing telephone cabling for all connectivity. Cable must be
protected by encasement in metal conduit. Installations may use existing conduit utilized by the present
Contractor when available.
3.2.4.1` Armored
Stations must be armored, coinless phones designed for use in correctional facilities. Telephone stations must
include stain resistant metal casing, metal armored handset cord, armored handset, moisture resistant keypad and
concealed fittings to prevent inmate tampering. Coin phones or phones requiring local power are not acceptable.
Phones must be dumb stations with a minimum of electronics. Intelligence must reside within the ICP
3.2.4.2 Handset
Telephone handset must be protected from puncture by metal grids placed directly over each transmitter and
receiver.
3.2.5 Postings
Basic telephone operation instructions must be posted within 12” of each phone. Posting shall be in English,
Spanish and French. Sample posting is provided in Attachment B.
3.2.6 System Functional Requirements
3.2.6.1 Automated Operations
The ICP must provide fully automated collect calling without the ability to access a live operator. All calling
services shall be completely automated, not allowing human interface with operators or call attendants. The
Contractor shall assure that no operator assistance services (0+ dialing)may be accessed. The Contractor must
assure that no directory assistance services may be accessed.
3.2.6.2 Voice Prompts
The ICP shall offer clear and concise voice prompts in English, Spanish and French. English will be the default
prompt. Inmates shall be able to select the desired language via prompts. Voice prompts must be given in short
sentences with meaningful instruction for operation of the system. Beeps, tones, and other non-voice sounds shall
not be permitted as substitutes for voice instructions, except when standard sounds such as dial tone, ringing, busy
signals, on hold and intercept tones are appropriate. Phone signs, printed hand-outs, and video-training tapes are
not an acceptable alternative to a complete range of voice prompts and messages.
3.2.6.3 Fraud Control
The ICP must include the following fraud control features:
3.2.6.3.1 PIN
System must require successful entry of a valid personal identification number (PIN) to provide positive
identification of the inmate seeking access to the system, prior to call dialing. Prompts to verify PIN inputs must
require DTMF verification within 15 seconds of request. Callers shall be allowed only two chances to enter a
correct PIN before being disconnected. PIN numbers shall be variable in length, set per DOC requirements.
Current consideration is to utilize inmate DOC numbers as the identifying PIN. Maximum length shall be a
minimum of 20 digits.
3.2.6.3.2 Switch-hook Detection
The system shall constantly monitor the inmate phone for attempts to manipulate the switchook in order to bypass
system controls. Any such attempt will result in call disconnection. At no time will the inmate reach outside dial
Page 16 of 54
Bid No. 523 Inmate and Pay Telephone Services
tone or operator assistance. Call detail reports must reflect reason for disconnect. Detection sensitivity must be
adjustable to defer premature disconnect due to noisy connection.
3.2.6.3.3 Third Party Conference Call Detection
Third party conference call detection limiting the possibility of call conferencing and call forwarding. Detection
sensitivity must be adjustable to defer premature disconnect due to noisy connection.
3.2.6.3.4 Voice Overlay Recording
System must provide voice overlay recording alerting called party that they are speaking to an inmate from a
correctional facility. Overlay recording must be provided at initial contact with called party and played randomly
during call duration. Volume must be remotely adjustable by the State or Contractor system administrators to
insure that volume is consistent with telephone receiver volume.
3.2.6.3.5 Incoming Call Block
The ICP must not respond to incoming ringing on any of its lines used for placing outbound inmate collect calls.
No signaling or ringing of the inmate station phones shall result from an incoming ring on a line.
3.2.6.3.6 Sound Path Blocking
The ICP must block the audio path to the inmate phone during call placement and during the time when the ICP is
requesting acceptance of the collect call charges. During audio blocking, the inmate shall be given call progress
tones to indicate that the call is being connected until such time as positive acceptance or rejection is detected.
3.2.6.3.7 Call Blocking
The ICP must provide call blocking upon dialing based upon an administratively defined set of telephone numbers.
Blocking shall be defined by the NPA, individual digits or exchanges as selected by the system administrator (i.e.
800 numbers, 900 numbers, etc.). At a minimum, call blocking must be provided for up to 100,000 specified
telephone numbers. This feature must be remotely programmable.
Calls shall be restricted to collect calls only. Inmates shall be prohibited from dialing: 900, 911, 411, 555-1212, 0, 00-, 700, 976, 900, 888, 800, 10XXX, 950, in order to ensure that there is no possibility of inmate live operator
access. In addition, the system shall be equipped with virtually unlimited capacity for individual blocked numbers
which can be added on-site via one of the administrative terminals.
Calling card services shall not be allowed.
3.2.6.4 Call Duration
Call duration must be controlled per defined length of call. Both called and calling parties will receive a voice
message indicating maximum call duration has been met and that the call will terminate. Time duration must be
programmable in one-minute increments from three to sixty minutes. Maximum call length shall be determined by
the State.
3.2.6.5 Call Acceptance
The ICP must not deem a call to be accepted until such time as the call recipient acknowledges receipt by dialing a
system recognized digit on a touch tone telephone. The ICP must be able to distinguish such signal from line
noise such as pops or clicks, i.e. as may be created by answering machines.
3.2.6.6 Called Party Block
The system shall allow an automated call block feature, permitting the caller to block their number from being
dialed in the future. The called party simply dials a single digit DTMF code once the message that the call
received is from an inmate facility and the calling inmate name is played. A record is generated and the system
administrator is notified of the blockage. The system automatically blocks the call. The administrator may change
the denial operation at any time via the administrative terminal.
3.2.6.7 Investigation Call
The system shall provide a no call cost service allowing inmates to dial an on site investigative report telephone
number without incurring charges. This call shall not require the use of voice identification or PIN.
3.2.6.8 On Hook Verification
The system must require that the inmate hang up following each call in order to place another call. When the first
call is complete, the phone becomes inoperable until it is placed on-hook again.
Page 17 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.2.6.9 Station Disconnect
The system shall be provided with two methods to quickly shut down all telephones during an emergency. The
facility will be equipped with manual hand operated cut off switches and software controlled disconnect. The
manual switches shall override any electronic or preprogrammed on-off parameters. Switches shall be installed in
a controlled area (Presumably the Control Room if not currently installed and available.). An officer from The
State of New Hampshire Department of Corrections shall be enabled to shut off individual phones, all phones in a
POD or all phones at the facility with mechanical switch(s). Software controlled switching shall be accessible
from Administrative/Investigative PCs.
3.2.6.10 Pulse Dial/DTMF Call Acceptance
The system shall offer both rotary and touch tone call acceptance.
3.2.6.11 Call Sequence
This section defines the sequence of events for an inmate call.
Caller lifts handset.
Caller receives a repeated message to choose between English, Spanish or French, each in the appropriate
language.
Caller receives repeated message to enter a Personal Identification Number (PIN).
Caller enters PIN number.
Caller receives repeated message to indicate that number entered was number desired. Caller presses a DTMF key
to continue the call, or a different key allowing the caller to re-dial the number.
Caller receives message to state his name.
Caller states his name.
Message is played to the caller, indicating an acceptance or rejection of the call attempt. If the ID is rejected, the
phone will be disconnected.
Inmate dials number.
Receiving party telephone rings.
Receiving party answers call.
Receiving party hears a message in English, Spanish and French indicating that this is a call from a correctional
institution located in Berlin, New Hampshire (or other proper prison location) and, plays the voice recorded
name of the inmate, and provides information on how to accept or reject the caller. The calling party is not
cut through until the call is accepted. The caller only hears a repeated message that his call is being
processed.
Inmate receives message that his call is either connected and he hears the called party or that his call is rejected, in
which case the call is immediately terminated. Both parties hear a message that the conversation is subject to
monitoring and being recorded. All messages up to this point shall be repeated twice prior to hang-up.
Every six seconds throughout the call the inmate hears a recording tone and randomly the called party receives a
message that the call has been placed from a correctional institution.
3.2.6.12
Call Detail Reporting and Storage
The ICP must provide on site storage of call detail information. Other requirements include the following:
3.2.6.13 Capacity
Active storage capacity of up to 6 months of call records on hard disk or equivalent media. Ability to transfer call
records to any Administrative/Investigative PC. Contractor shall provide computer, hard drive, software and
interface to Contractor network to insure 24 hour operation enabling simultaneous access from any
Administrative/Investigative PC. Back-ups shall be performed weekly. All records older than 6 months shall be
routinely backed-up tape, CD or other permanent record media.
3.2.6.14 Call Backup
Calls shall be backed up hourly with indefinite retention of call details and voice track in the event of power
failure.
3.2.7 P-02 Grade of Service
The system shall maintain at a minimum, a P-02 grade of service from all telephones, regardless of the number of
telephones or application selected or in use.
3.2.8 Automatic Trunk Disable
Contractor must utilize automatic trunk and channel disable for failed trunks and transmission channels.
Page 18 of 54
Bid No. 523 Inmate and Pay Telephone Services
3.2.9 Out-Dialing
Outside of any digits required by the requested security measures, any proposed service shall not require the
dialing of additional digits beyond the one (1) and the ten digits (three digit NPA, three digit NXX, and four
remaining digits of the number) normally dialed for North American calling. Use of dial-around carrier selection
shall be restricted.
3.2.10 Administrative / Investigative PC Specifications
The Contractor shall provide a minimum of twelve (12) administrative / investigative PCs for State employee use.
Six (6) shall be located at the Department of Corrections facilities located on 281 North State Street in Concord,
one (1) at the Shea Farm located on 60 Iron Works Road in Concord, one (1) at the State Prison for Women
located on 317 Mast Road in Goffstown, two (2) at the Lakes Region Facility located on 1 Right Way Path in
Laconia, and two (2) at the Northern New Hampshire Correctional Facility in Berlin.
3.2.10.1
Hardware Requirements
All locations shall be networked to allow monitoring and restoration of records from any
Administrative/Investigative PC. The primary use of these PCs shall be for State investigator staff. All PC work
stations shall be industry standard equipment, including the following minimum specifications:
2 GHz Pentium IV (or equivalent) Processor
16MB Video memory
3.5” 1.44MB Floppy Drive
80GB Hard Disk Drive
Integrated 10/100 Network Interface
256K Cache
24X R/W CD ROM
Optical Mouse
PS/2 Keyboard
256MB Memory(1 DIMM)
Windows 2000 File System
17” Flat Panel Color Monitor
Laser Printer
PCs must include an additional hardware or software required to network all PCs and meet all functional
requirements of this document. Contractor shall maintain and repair and failed hardware or software throughout
the duration of any resulting contract.
3.2.10.2 Networked Service
Administrative / Investigative PCs shall be networked with services at all State prison locations, allowing access to
data at any location from any terminal. All costs for related services shall be paid by the Contractor.
3.2.10.3 Functional Requirements
Administrative PCs shall provide the following functional requirements:
• Access to any call record and call record recording originated from any State prison location;
• Access to call record database files on a call by call basis;
• Access to call record database files on per inmate basis (PIN number look-up);
• Access to all inmate data including name, allowed numbers and disallowed numbers;
• Ability to record call conversations on to CD in an audio format, to be played on common commercial music
CD players;
• Administrative access shall require multiple passwords and a lock-out feature restricting access;
• Operation not affecting the ICP normal operations and telephone operations;
• Allowance of multilevel passwords;
• Management of inmate PIN codes and allowed called numbers; inmates shall have no more than twenty (20)
numbers to which they can place calls;
• Report capabilities of call detail reports by number called, date, time, caller PIN and originating telephone;
• Viewing and printing of call detail records;
• Real time update of call block and acceptance lists;
• Real time ability to disable and enable phone operation on an all phone or per station basis;
• Ability to automatically scan recorded calls for key words and phrases and have the administrative terminal
receive a prompt for the call to be reviewed based upon the detection of those words and phrases in a
conversation;
• Data entry and retrieval of records in ASCII formatted files;
Page 19 of 54
Bid No. 523 Inmate and Pay Telephone Services
•
•
•
•
All inmate calls will be silently monitored and recorded; each call will be time and date stamped at the point
of recording. Recording will begin with the detection of an off-hook condition; dialing or speaking must
commence within fifteen seconds or the call will be terminated and the recording cease. Recorded calls must
be easily retrievable and achievable on write-once audio compact disks;
Monitoring must be provided on a per call, dialed number, all trunk, scanned trunk or on demand basis from
any non-inmate call system telephone and with PIN number; monitoring may be done on either live or
previously recorded calls;
For the continuous recording of all stations the number of compact disks required for 30 days of monitoring
shall be maintained on site and shall be supplied by the Contractor. Disks shall become the property of the
Department of Corrections once recorded;
Real time monitoring of system operations including voice conversations and call records. Call records may
be available only after the completion of calls.
3.2.10.4 Administrative/Investigational PC Training
On site training shall be provided for up to ten (10) Administrators/Investigators using the PCs. Training shall
take place at each facility with Administrative/Investigational PCs. Training shall include operation and
operator/user maintenance of all equipment supplied. Training shall take place one week prior to system turn-up,
the day of turn-up and 14 days thereafter to insure a thorough understanding of the equipment by prison
employees. Training shall take place during each of three daily shifts as defined by the Department of
Corrections. Each administrator shall be provided complete sets of training material including manuals and other
materials. Items covered shall at a minimum, each of the following items:
•
•
•
•
•
•
Administrative Terminal Operations;
Reporting Options and Queries;
Inmate call process;
Communicating PIN assignment/change requests to administrators;
Trouble reporting procedure;
Emergencies Operations– phone shutdown, reporting, services.
3.2.11 On Site Personnel
The Contractor shall provide an employee located at the Prison for Men in Concord and the Northern New
Hampshire Correctional Facility in Berlin (or alternate designated State locations) to provide operational and
maintenance support for the inmate telephone system. Operational support shall include, but not be limited to,
data entry for the establishment of new inmate accounts, programming of calling privileges and call restrictions,
collecting and inputting voice samples of the inmates for identification and tracking purposes, entering and
adjusting inmate personal identification numbers (PIN) and training Corrections staff in the use of the
Administrative / Investigative terminals (PCs). Personnel must be immediately accessible by e-mail, fax and
telephone.
3.2.12 Department of Corrections Personnel Training
Contractor shall provide on site training of system functional operations for groups of up to ten (10) correctional
staff immediately before and after system installation. Classes shall be a minimum of two hours each, and be
provided for each of the three employee work shifts. A minimum of two classes shall be held for each shift at the
discretion of the Department of Corrections administration. Topics to be covered shall include:
•
Inmate call process;
•
Communicating PIN assignments and change requests;
•
Trouble reporting procedures
•
Complaint procedures;
•
Emergency operations including telephone shutdown, reporting and service issues.
Additional training shall be available on an as needed basis to allow training of additional State staff aat any time
during the contract.
3.2.13
Inmate Complaints
The Contractor shall accept and address complaints from inmates who have attempted to use telephones and failed
to be able complete calls due to any issue. Contractor must utilize complaint forms similar to the sample presented
in Attachment C Sample Inmate Telephone Trouble Report.
3.2.14
Acceptance Testing
Acceptance testing shall be performed by the Contractor in the presence of the Department of Corrections
personnel and/or their designated representative(s). Any failed service or service feature must be corrected within
the timeframes stipulated in section 3.1.30 Repair and Monitoring Practices. In all cases, equipment must be
Page 20 of 54
Bid No. 523 Inmate and Pay Telephone Services
complete and fully functional on the date indicated in section 1.16 noted as “Installations Complete and Fully
Functional”.
3.2.15
On site Inspections
Contractor shall conduct site visits once per week to perform system inspections and make all repairs as necessary
to maintain equipment to contract specifications. Responses to trouble calls may constitute a site visit for the week
providing all equipment on the site is inspected and additional repairs are made as necessary.
3.2.16
Invoicing
Contractor shall directly invoice service users based upon the called party number. All costs quoted in
Attachment A shall be maintained. The State shall not be responsible to pay for, or maintain, any service,
including maintenance and support.
3.2.17
Prepaid Calling and Debit Services
Contractor shall offer discounted call services through a prepaid call and/or debit calling service. Contractor must
establish and maintain all such accounts as requested by customers at the Contractor’s expense. Contractor shall
be responsible for all communications with customers. In all cases, only costs defined in Attachment A Pricing
shall apply. No additional surcharge, one time purchase charge, account set-up fee or other related fees shall be
charged for this service.
Contractor shall allow called parties to pre-pay for calls received by them from inmates, or assigned to inmate
accounts for calls to selected parties. Contractor shall offer discounted prepaid call services through a prepaid debit
system. Contractor must establish and maintain all such accounts as requested by customers at the Contractor’s
expense. Contractor shall be responsible to contact any such customers regarding service operation and terms. In
all cases, no additional surcharge, one time purchase charge, account set-up fee or other related fees shall be
charged for this service.
Prepaid services shall be available in denominations of $25.00 or less and shall allow balances as low as $25.00 or
less. Contractor shall not add any additional charge for minimum balance accounts.
All accounts shall be created within the next business day of the receipt of payment from the customer.
Automated system balances shall be provided by the vendor in order to allow customers to determine remaining
account balances. Service shall be available 24 hours per day, 7 days per week.
Accounts shall be terminated immediately when requested by a customer, with remaining balances forwarded to
customers within 30 calendar days of customer request.
Prepaid and debit calling services shall be only allowed at the discretion of the State. Contractor must obtain State
approval prior to implementing any such services. Services shall be modified to meet State requirements prior to
approval and implementation.
3.3
Pay Telephone Requirements
Pay Telephone Services as required at State owned or managed locations including office buildings, leased
facilities, parks, and park and ride locations as noted in Attachment I. The Contractor shall be responsible to
review sites, record telephone numbers, verify telephone locations and report back to the State with any correcting
information. Service requirements include all requirements noted in section 3.1 in addition to the following
sections
3.3.1
Stations
Each telephone station must be self-contained. Stations must be designed for use in high traffic areas. Telephone
stations must include stain resistant casing, metal armored handset cord, moisture resistant keypad and concealed
fittings to prevent tampering.
3.3.2
Postings
Basic telephone operation instructions with call costs must be posted within 12” of each phone. Posting shall at a
minimum, be written in English. Sample posting is provided in Attachment B.
3.3.3
Operator Interface
Service must allow access to operator assistance and directory assistance.
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Bid No. 523 Inmate and Pay Telephone Services
3.3.4
Non-Call Blocking
The service must allow calling to any Local Exchange or area code. Calls must not be restricted by to LEC,
CLEC, OCC or reseller of called location.
3.3.5
Connectivity
Vendor shall accept all calls to all locations. Rejection of calls based upon local carrier, service reseller, called
party registered long distance carrier, or Vendor selected long distance carrier is prohibited. Exception shall be
allowed in the case of call denial selection by the called party as in the case of collect or person to person calling.
3.3.6
n11 Access
Telephones must allow direct access to 911 emergency dialing without insertion of payment. No additional digits
shall be required other than 911 to reach emergency services. Service must also allow dialing of any additional
n11 service without restriction.
3.3.7
Telephone Support
Vendor must provide toll free dial up telephone number(s) for 24 hours per day, 365 days per year support of all
services.
3.3.8
System Failures
The Vendor shall accept trouble reports from users and State contacts regarding the improper operation of
telephones, failure of call completion or feature operations.
3.3.9
Call Complaints
The Vendor shall accept complaints from called parties regarding failure of call completion for any and all
reasons. This shall be inclusive of complaints due to lack of payment, location of called party service, Local
Exchange Carrier (LEC) or Long Distance Carrier (LDC).
3.3.10
Credit for Faulty Call Transmission
Credit for calls shall be issued when a caller attempts to place a call, does not get connected, and yet is billed; or
when a call is terminated within 30 seconds of call initiation due to substandard transmission quality. Vendor shall
reimburse costs of failed calls directly to users.
3.3.11
Toll Free Access
Contractor must allow access to toll free services without restriction.
3.3.12
Operational Date
All services shall be scheduled in advance of cutover or installation. The Vendor shall clearly and concisely
identify procedures and time schedules prior to service. All telephones and services shall be installed and
operational on or before August 22, 2006. Any additional telephones shall be installed within 14 calendar days of
request by the State.
3.3.13
Service Interruptions
The Vendor shall notify the Telecommunications Section of any modifications or interruptions of service during
the implementation, installation of or repair of any service. All scheduled interruptions shall be coordinated with
the State contact person five business days prior to scheduled interruption. The Vendor shall be required to
coordinate all activities with existing vendors in order to maintain a smooth transition of service. Vendor shall
insure that no telephone bank shall be left without one operating telephone. Any single telephone will not be left
without service for more than 24 hours.
3.3.14
Telecommunications Devices for the Deaf
Vendor shall abide by all requirements of the current International Building Code (IBC) including the installation
of Telecommunications Devices for the Deaf (TDD) at railroad and bus terminals and housing units.
3.3.15
Incoming Calls
The vendor shall allow up to 25% of all pay telephones to accept incoming calls at no charge. The Contractor may
limit incoming call duration to ten (10) minutes or more per call. The State shall define which phones require this
service.
3.3.16
Printed Telephone Directory
The Contractor shall provide and install a Local Exchange telephone directory attached to the telephone fixture at
each telephone installed. Directory shall be that of a local telephone directory provider.
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Bid No. 523 Inmate and Pay Telephone Services
4.0 STAFFING
4.1
State Personnel
The State shall assign a project manager to work with the Contractor to address all contractual issues.
4.2
Contractor Personnel
Contractor shall assign capable personnel, knowledgeable of the Contractor software, hardware and Internet access
service to facilitate all aspects of this Bid. All such personnel shall be available during State business day hours of
8:00 a.m. to 4:30 p.m. EST. Key Personnel shall include each of the following positions:
4.2.1 Account Management
The Contractor shall provide a primary Account Manager to work in conjunction with the State and any other
Contractor regarding the installation or delivery of services and equipment. The Account Manager shall be
responsible to review all contract requirements and ensure that all terms and conditions are enforced. Manager
shall accept additional service orders, verify billing, adjust billing errors, verify commission payment, regulate,
and deliver, required reports. A single point of contact shall be designated, responsible and accountable for all
service and contractual matters.
4.2.2 Technical Support Engineer
Support Engineer shall be responsible for delivering and installing any Contractor supplied hardware and software,
connecting to Contractor equipment, loading software and provide customer support.
4.2.3 Pre-Installation and Post-Installation Technical Support
The Contractor shall provide Technical Support personnel qualified to support and troubleshoot all Contractor
equipment and services. The representative must be trained in conducting site visits to ensure proper installation
and provisioning. Personnel must maintain equipment manufacturer and BICSI certification. Post Installation
Support personnel must be trained in the continued operational support of all services provided by the Contractor.
4.2.4 Additional Security Review
Any contractor or sub-contractor personnel subject to security review must provide to the State, reports indicating
any arrests or contact with law enforcement agencies. Notification to the State shall be made prior to the next
scheduled return to duty. Such personnel shall also notify the State if they have any relative or acquanintance
under prison supervision.
4.2.5 On Site Administrator
Contractor must provide on site system Administrators who shall be a Contractor employee trained to operate all
software functions of system administration and responsible to input any and all information required for inmate
accounts, telephone call records and recording. The Administrator shall be responsible to implement service
changes, system updates and repair processes. The Administrator will also support Investigators in the operation
of the Contractor systems and creation of ad-hoc reports. Operational support shall include, but not be limited to,
data entry for the establishment of new inmate accounts, calling privileges, call restrictions, collecting and
inputting voice samples of the inmates for identification and tracking purposes, entering and adjusting inmate
personal identification numbers (PIN) and training Corrections staff in the use of the Administrative / Investigative
terminals (PCs).
4.3
Contacts
Within five (5) days after contract award, the Contractor shall notify the Telecommunications Section, in writing,
of the names, addresses and telephone numbers of the principal contact(s) for:
• Trouble-shooting and routine repairs;
• Major outage/trouble reports;
• Escalation procedures;
• Commission payments and accounting records;
• Terms and conditions.
The Contractor shall provide written notice to the Telecommunications Section of any changes of contact
personnel and/or telephone numbers.
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Bid No. 523 Inmate and Pay Telephone Services
4.4
Security Review
Prior to providing service to the State and entering any State facility, Contractor and/or subcontractor employee
must obtain security clearance from the State. Each employee's name, date of birth and social security number
must be provided to the State. No Contractor employee shall be allowed on a job site without first obtaining such
clearance for the life of any resulting contract and extensions thereof. These terms are inclusive of any
subcontractor or other personnel providing services at State facilities. The determination of acceptance shall be
solely the State's decision. The following security requirements apply:
• Employee agreements allowing background checks will be exclusively the responsibility of the Contractor.
• The State may require that a Contractor employee be precluded from entry into any facility. The Contractor
shall replace any such employee working at such locations as directed by the State. The State shall not be
responsible to justify this action to the Contractor or Contractor employee.
• The Contractor shall provide written notice to the Telecommunications Section of any changes of
Contractor employees providing service to the State, and obtain authorization from the State for acceptance
10 business days prior to service provisioning by such employee.
• All Contractor personnel must comply with the individual State facility security requirements in which they
are performing services under this contract including signing required log in/out forms.
• Should installation personnel be rejected by the State, the Contractor must provide replacement personnel
immediately in order to meet assigned installation dates.
4.5
Status of Contractor Employees and Subcontractors
Contractor employees and subcontractors shall be independent of the State in all respects and in no way considered
employees of the State.
4.6
Contractor Employee Reassignment
The State reserves the right to require the Contractor to train, counsel or reassign any personnel (including
subcontractors) whose actions or appearance are not consistent with the standards of the State and in the best
interest of the customers utilizing the Contractor services.
4.7
Picture ID
Contractor shall provide employee picture ID badges including the company name and company contact telephone
number for each employee servicing the State account. The ID shall be worn by all Contractor employees while
servicing the State. The State shall retain the right to disallow service and site access to any employee not
displaying an ID badge. All costs or acquiring such badges shall be solely borne by the Contractor.
4.8
English as a Major Language
All Contractor and subcontractor personnel interfacing with State employees shall be fluent in the English
language as commonly used in business. Any Contractor and subcontractor employee who cannot be understood
by State employees will be removed from the State account and replaced with acceptable personnel.
4.9
Department of Corrections Rules of Conduct
Any Contractor and subcontractor employee working at a Department of Corrections (DOC) location shall abide
by the Rules of Conduct for Persons Providing Contracted Services as defined by the DOC. The following items
apply.
4.9.1
Engaging With Prisoners
Engaging in any of the following activities with persons under departmental control is strictly prohibited:
• Any contact, including correspondence, other than the performance of services for which the service provider is
contracted to provide;
• Giving or selling of anything;
• Accepting or buying anything.
4.9.2
Intoxication
Any person providing contract services who is found to be under the influence of intoxicants or drugs will be removed
from facility grounds and barred from future entry to NH Department of Corrections property.
4.9.3
Possession of Contraband
Possession of any item considered to be contraband as defined in the New Hampshire code of Administrative Rules,
Part COR 307 is a violation of the rules and the laws of the State of New Hampshire and may result in legal action
under RSA 622:24 or other statutes.
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Bid No. 523 Inmate and Pay Telephone Services
4.9.4
Emergency Situations
In the event of any emergency situation, i.e., fire, disturbance, et cetera., Contractor employee will follow the
instructions of the escorting staff or report immediately to the closest available staff.
4.9.5
Policy, Rules and Regulations
All rules, regulations and policies of the Department are designed for the safety of the staff, visitors and residents, the
security of the facility and an orderly flow of necessary movement and activities. If unsure of any policy and
procedure, ask for assistance from a staff member before preceding any further.
4.9.6
Harassment and Discrimination
Harassment and discrimination directed toward anyone based on sex, race, creed, color, national origin or age are
illegal under federal and state laws and will not be tolerated in the work place. Maintenance of a discriminatory work
environment is also prohibited. Everyone has a duty to observe the law and will be subject to removal for failing to do
so.
4.9.7
Responsibility to Facility Administrator
During the performance of services the Contractor and their employees are responsible to the facility administrator, and
by virtue of a contract with the State of New Hampshire agree to abide by all the rules, regulations, policies and
procedures of the Department of Corrections and the State of New Hampshire.
4.9.8
Contraband
The possession, transport, introduction, use, sale or storage of contraband on the prison grounds without prior
approval of the Commissioner of Corrections or his designee is prohibited under the provision of RSA 622:24 and
RSA 622:25.Contractor and all employees thereof agree to the following DOC definitions of Contraband.
(a) Any substance or item whose possession in unlawful for the person or the general public possessing it including
but not limited to narcotics, controlled drugs and/or automatic or concealed weapons possessed by those not
licensed to have them;
(b) Any firearm, simulated firearm, or device designed to propel or guide a projectile against a person, animal or
target;
(c) Any bullets, cartridges, projectiles or similar items designed to be projected against a person, animal or target;
(d) Any explosive device, bomb, grenade, dynamite or dynamite cap or detonating device including primers, primer
cord, explosive powder or similar items or simulations of these items;
(e) Any drug item, whether medically prescribed or not, in excess of a one day supply or in such quantities that a
person would suffer intoxication or illness if the entire available quantity were consumed alone or in combination
with other available substances;
(f) Any intoxicating beverage;
(g) Any tobacco products;
(h) Sums of money or negotiable instruments in excess of $100.00;
(i) Lock-picking kits or tools or instruments on picking locks, making keys or obtaining surreptitious entry or exit;
(j) The following types of items in the possession of an individual who is not in a vehicle, but shall not be contraband
stored in a secured vehicle:
• knives and knife-like weapons;
• clubs and club-like weapons;
• maps of the prison vicinity or sketches or drawings or pictorial representations of the facilities, its grounds
or its vicinity;
• pornography or pictures of visitors or prospective visitors undressed;
• radios capable of monitoring or transmitting on the police band in the possession of other than law
enforcement officials;
• identification documents, licenses and credentials not in the possession of the person to whom properly
issued;
• ropes, saws, grappling hooks, fishing line, masks, artificial beards or mustaches, cutting wheels or string
rope or line impregnated with cutting material or similar items to facilitate escapes;
• balloons, condoms, false-bottomed containers or other containers which could facilitate transfer of
contraband.
Page 25 of 54
Bid No. 523 Inmate and Pay Telephone Services
4.9.9
Searches and Inspections
Any person or property on state prison grounds shall be subject to search to discover contraband. Travel onto prison
grounds shall constitute implied consent to search for contraband. In such cases where implied consent exists, the
Contractor and/or visitor will be given a choice of either consenting to the search or immediately leaving the prison
grounds. Nothing in this rule however, prevents non-consensual searches in situations where probable cause exists to
believe that the visitor is or had attempted to introduce contraband into the prison pursuant to the law of New
Hampshire concerning search, seizure and arrest.
All motor vehicles parked on prison grounds shall be locked and have the keys removed. Custodial personnel shall
check to insure that vehicles are locked and shall visually inspect the plain view interior of the vehicles. Vehicles
discovered unlocked shall be searched to insure that no contraband is present. Contraband discovered during searches
shall be confiscated for evidence, as shall contraband discovered during plain view inspections.
All persons entering the facilities to visit with residents or staff, or to perform services at the facilities or to tour the
facilities shall be subject to having their persons checked… All items and clothing carried into the institution shall be
searched for contraband.
4.9.10
Confidentiality of Information
The Contractor must abide by all rules, regulations and laws of the State of New Hampshire and the NH Department of
Corrections that relate to the confidentiality of records and all other privileged information. All Contactor agents,
acting through the Contractor organization shall not discuss any confidential or privileged information with family,
friends or any persons not professionally involved with persons under the supervision of the NH Department of
Corrections. DOC staff is fully aware that if they are approached by anyone outside of the NH Department of
Corrections’ employ who requests information, they are to immediately contact their supervisor and the appropriate
NH Department of Corrections’ staff. Any violation of the above may result in contract cancellation and any and all
contractual obligations.
Page 26 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT A
PRICING
1.
Contractors shall propose service costs based upon a call access fee (fixed cost to complete a call) and per-minute fee
(where applicable). Calls shall be categorized by call termination location as follow:
Local Exchange Calling: Calls made within the local exchange of the telephone, consistent with services
provided by the current Local Exchange Carrier for that location. Only an access fee shall be charged for the
first five minutes of calling. Access fee shall not exceed $.50 for pay telephone and $1.50 for inmate
telephone calls. Per minute fees shall not exceed $.21 for either service.
Intra-LATA (In-State) Calling: Calls within the 603 (LATA) area code considered as all of geographic New
Hampshire. Contractors may charge access fee and per minute rates. Access fee shall not exceed $.50 for pay
telephone and $1.50 for inmate telephone calls. Per minute fees shall not exceed $.21 for either service.
Calling to Areas within the United States: Calls to anywhere in the contiguous United States. Contractors may
charge access fee and per minute rates. Access fee shall not exceed $.50 for pay telephone and $1.50 for
inmate telephone calls. Per minute fees shall not exceed $.21 for either service.
Non-Contiguous US State Calls: Calls outside of the contiguous states of the United States shall be the lowest
charged to any customer by the bidder for calls of same type to that same location. No additional rates other
than that charged per prevailing law in the country of call termination shall be charged.
Pay Telephones Only:
Maximum rate to establish a collect or third number charge call: $1.50
Maximum rate to establish a person to person call: $3.55
2.
Noted rates shall be exclusive of state and federal taxes, PUC or FCC charges and, charges of other regulating
government agencies. Quoted rates shall include all other call costs, and be fixed for the duration of the contract.
Failure to comply with these requirements shall constitute default under any resulting contract.
3.
The Contractor shall provide services with a fixed commission paid to the state based upon gross charges, exclusive of
federal FCC, PUC or other Government imposed fees, taxes or charges. The maximum commissions bid shall be 20%
for all services. Deductions for any costs associated with services provided, uncollected calls, or unbilled calls SHALL
NOT BE PERMITTED. No payments shall be due the Contractor by the State. All fees for services shall be charged
to parties for receiving or initiating calls.
4.
Commissions shall be paid to the State on a monthly basis, with checks arriving at the State within 30 days after the
last day of the service month (i.e., July service commission received on or before August 30, August service
commission received on or before September 30, etc.).
Inmate Telephone commission shall be made by check, payable to:
State of New Hampshire, Department of Corrections, Division of Administration
105 Pleasant Street
PO Box 1806
Concord NH 03302-1806.
Pay Telephone commission shall be determined by “owner” of telephone service. Currently, commission payment for
telephones within Park areas shall be by check, payable to:
State of New Hampshire, Department of Resources and Economic Development
Office of the Commissioner
172 Pembroke Road
Concord, NH 03302-6312.
Page 27 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT A
PRICING
(Continued)
Commission payment for pay telephones outside of Park areas shall be by check, payable to:
State of New Hampshire, Department of the Treasury
c/o Department of Administrative Services, Telecommunications Section
Room 408
25 Capitol Street
Concord NH 03301-6312.
Commission check delivery location may change dependent upon alterations in State policy or legislation.
5.
Comparison of Attachment 1 Price proposals submitted by bidders shall be made in consideration of both the
contractor proposed yearly service costs and commission by subtracting the commission from the total service costs.
Consideration of award shall be made to Bidder with the lowest cost difference. (Total Cost – Commission Paid =
Evaluation Cost) Final evaluation shall utilize the tables below. The bidder shall not complete these tables under item
5. Costs in the tables are provided for sample purposes only.
Inmate Telephone Collect Call Services SAMPLE COSTS
Call Type
No. of Calls for
Comparison
No. of Billed
Minutes for
Comparison
830,800
2,278,000
213,730
Local Exchange
38,860
Intra-LATA
146,730
Inter-LATA
11,096
Total Cost
- Commission at 20%
Evaluation Price (Total - Commission)
Cost per
Call
Cost per
Minute
$1.40
$1.40
$1.40
Total Service Cost
$.15
$.10
$.12
$
$
$
$
$
$
179,024.00
433,222.00
41,181.82
653,427.82
117,617.01
535,810.81
Inmate Telephone Debit Call Services SAMPLE COSTS
Call Type
No. of Calls for
Comparison
No. of Billed
Minutes for
Comparison
409,200
1,122,000
105,270
Local Exchange
19,140
Intra-LATA
72,270
Inter-LATA
5,465
Total Cost
- Commission at 20%
Evaluation Price (Total - Commission)
Cost per
Call
Cost per
Minute
$1.40
$1.40
$1.40
Total Service Cost
$.15
$.10
$.12
$
$
$
$
$
$
60,060.00
184,470.00
15,992.13
260,522.13
46,893.98
213,628.15
Pay Telephone Call Services SAMPLE COSTS
Call Type
No. of Calls for
Comparison
No. of Billed
Minutes for
Comparison
186,000
510,000
47,850
Local Exchange
8,700
Intra-LATA
32,850
Inter-LATA
2,484
Total Cost
Commission Rate: 20%
Evaluation Price (Total - Commission)
Page 28 of 54
Cost per
Call
$0.50
$0.50
$0.50
Cost per
Minute
Total Service Cost
$0.10
$0.10
$0.12
$
$
$
$
$
$
22,950.00
67,425.00
6,984.08
97,359.08
17,524.63
79,834.44
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT A
PRICING
(Continued)
COST OF SERVICES
The Vendor shall provide Inmate Telephone and Pay Telephone services to the State under the following prices. Both
inmate and pay telephone services must be proposed. No payments shall be due the Vendor by the State. All fees for
services shall be charged to the responsible parties for receiving and initiating calls per the Bid requirements. The State
may award contracts as best benefits the State.
PROPOSED PRICING
Vendor proposes to provide services during any time of the day based on the following pricing.
INMATE COLLECT CALL AND PAY TELEPHONE PRICES
Proposed Commission (20% maximum bid): ___________________%
Call Type
Inmate Telephone
Cost to Establish
Call
Inmate Telephone
Call Cost per
Minute
Pay Telephone
Cost to Establish a
Call
Pay Telephone
Call Cost per
Minute
Local
Exchange
$________________
($1.50 Maximum Quote)
$________________
(First 5 minutes, no
charge; $.21 Maximum
Quote for Additional
Minutes)
$________________
($.50 Maximum Quote)
$________________
(First 5 minutes, no
charge; $.21 Maximum
Quote for Additional
Minutes)
Intra-LATA
(In State)
$________________
($1.50 Maximum Quote)
$________________
($.21 Maximum Quote)
$________________
($.50 Maximum Quote)
$________________
($.21 Maximum Quote)
Inter-LATA
(National
State to
State)
$________________
($1.50 Maximum Quote)
$________________
($.21 Maximum Quote)
$________________
($.50 Maximum Quote)
$________________
($.21 Maximum Quote)
Page 29 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT A
PRICING
(Continued)
INMATE PREPAID CALLING AND DEBIT PRICES
Vendor shall propose discounted prices based upon prepaid calling and debit services as defined within. Only costs as
noted below shall apply. Vendor shall not be allowed to charge additional processing fees including one time start-up fees.
Proposed Commission (20% maximum bid): ___________________%
Call Type
Inmate Telephone Cost to Establish
Call
Inmate Telephone Call Cost per
Minute
Local
Exchange
$________________
($1.50 Maximum Quote)
$________________
(First 5 minutes, no charge; $.21 Maximum
Quote for Additional Minutes)
Intra-LATA
(In State)
$________________
($1.50 Maximum Quote)
$________________
($.21 Maximum Quote)
Inter-LATA
(National
State to
State)
$________________
($1.50 Maximum Quote)
$________________
($.21 Maximum Quote)
Page 30 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT A
PRICING
(Continued)
OPTIONAL PRICING
The contractor may propose the following pricing based on the proposal of only Inmate Telephone or
only Pay Telephone Services.
INMATE TELEPHONE ONLY
Proposed Commission (20% maximum bid): ___________________%
Call Type
Inmate Telephone
Cost to Establish
Call
Inmate Telephone Call Cost per Minute
Local Exchange
$________________
($1.50 Maximum quote)
$________________
(First 5 minutes, no charge; $.21 Maximum Quote for Additional Minutes)
Intra-LATA (In
State)
$________________
($1.50 Maximum quote)
$________________
($.21 Maximum Quote for Additional Minutes)
Inter-LATA
(National State to
State)
$________________
($1.50 Maximum quote)
$________________
($.21 Maximum Quote for Additional Minutes)
PAY TELEPHONE ONLY
Proposed Commission (20% maximum bid): ___________________%
Call Type
Pay Telephone Cost
to Establish a Call
Pay Telephone Call Cost per Minute
Local Exchange
$________________
($.50 Maximum quote)
$________________
(First 5 minutes, no charge; $.21 Maximum Quote for Additional Minutes)
Intra-LATA (In
State)
$________________
($.50 Maximum quote)
$________________
($.21 Maximum Quote for Additional Minutes)
Inter-LATA
(National State to
State)
$________________
($.50 Maximum quote)
$________________
($.21 Maximum Quote for Additional Minutes)
Page 31 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT B
REFERENCES
INMATE TELEPHONE REFERENCES
List three references for current customers using systems of similar size as requested within this Bid.
Reference #1
Customer
Street Address
City
State
Name of Contact
Telephone No.:
Reference #2
Customer
Street Address
City
State
Name of Contact
Telephone No.:
Reference #3
Customer
Street Address
City
State
Name of Contact
Telephone No.:
Page 32 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT B
REFERENCES
(Continued)
PAY TELEPHONE REFERENCES
List three references for current customers using systems of similar size as requested within this Bid.
Reference #1
Customer
Street Address
City
State
Name of Contact
Telephone No.:
Reference #2
Customer
Street Address
City
State
Name of Contact
Telephone No.:
Reference #3
Customer
Street Address
City
State
Name of Contact
Telephone No.:
Page 33 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT C
SAMPLE POSTING
INMATE TELEPHONE SERVICES
DIALING INSTRUCTIONS
Pick up phone
Press 1 for English
Press 0 to make a call or 1 for instructions
Enter identification #, Dial 0 + Area code + number
INSTRUCCIONES PARA MARCAR
Levante el telefono
Para Espanol marque 2
Para una llamada de cobrar marque el 0 o marque 1 para instrucciones
Marque su numero de identificacion, marque 0 y la area de codigo y numero de telefono
LE CONSIGNE SELECTIONNANT
-Decroché le télèphone
Pressé numero 3 pour Francais
Pressé numero 0 pour frais virés où Pressé numero 1 pour des instructions
Entré l’ identification #, choisi 0 + Indicatif + Le Nombre
Page 34 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT C
SAMPLE PAY POSTING
PAY TELEPHONE SERVICES
DIALING INSTRUCTIONS
Pick up phone
Listen for Dial Tone
Direct dial the number you intend to reach
Area Code + Exchange + Local Number
(xxx-xxx-xxxx)
Listen for payment instructions
If using a calling card, follow the directions on the card.
To reach an operator, dial 0,0. Operator assisted call result in a $X.XX surcharge.
For directory assistance, dial 411. Directory assistance calls are $.XX per call.
Operator dialed calls incur an additional $.XX charge.
Local call rates are $.50 for the first 5 minutes + $.XX for each additional minute.
Long distance calls outside of the local service area are $.50 to initiate a call + $.XX per minute.
Third party billed and collect calls are $1.50 to initiate a call +$.XX per minute.
Person to Person calls are $3.55 to initiate a call + $.XX per minute.
Page 35 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT D
SAMPLE INMATE TELEPHONE TROUBLE REPORT
Campus:
Report: Date:
Time:
Person Filing:
Location of Phones(s) Experiencing Trouble:
Description of Trouble:
PRIORITY LEVEL 2
(4 hour response after notification)
One entire housing area (full telephone bank) is not operational
TO BE COMPLETED BY CONTRACTOR
Description of Repair to Correct Problem:
Date Tech on Site:
Time Tech on Site:
Date Trouble Cleared:
Time Trouble Cleared:
Tech Signature:
Form shall be provided in duplicate.
One copy to remain with site contact.
One copy to be retained by Contractor.
Page 36 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT E
RECENT CALL SUMMARY
Inmate Telephone Services - Concord State Prison (111 Phones)
INTERLATA
SERVICES
Month
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
TOTAL
INTRALATA
SERVICES
NO.
NO.
CALLS NO. MIN. CALLS
5,124
4,643
5,250
5,412
5,387
4,712
5,006
4,715
4,139
4,396
4,480
83,527
79,073
94,228
105,106
100,267
82,164
89,258
81,642
73,216
79,934
79,157
10,887
10,150
11,623
11,491
11,825
10,521
11,839
11,152
10,821
10,764
10,293
NO. MIN.
170,148
160,831
180,457
177,784
186,102
161,462
183,658
174,348
169,269
169,118
158,965
LOCAL
SERVICES
CANADA
NO.
NO.
NO.
CALLS NO. MIN. CALLS MIN.
2,940
2,557
3,398
3,446
3,781
3,071
3,436
3,559
3,472
3,265
3,600
68,044
56,919
71,186
73,349
86,811
67,728
85,104
90,157
84,435
79,263
83,231
53,264 947,572 121,366 1,892,142 36,525 846,227
37
23
43
21
45
36
27
31
19
18
20
530
323
543
514
873
560
726
825
227
221
264
320 5,606
Inmate Telephone Services - Goffstown Womens Prison (33 Phones)
INTERLATA
SERVICES
Month
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
TOTAL
INTRALATA
SERVICES
NO.
NO.
CALLS NO. MIN. CALLS
464
463
543
554
435
424
467
533
480
446
432
NO. MIN.
4,517
5,239
6,246
6,579
5,903
5,125
5,449
6,963
6,487
5,991
5,594
1,451
1,333
1,528
1,525
1,344
1,301
1,159
1,230
1,138
972
1,087
16,330
16,042
16,446
17,299
15,816
14,896
14,362
16,030
14,210
12,004
13,672
5241 64,093
14,068
167,107
Page 37 of 54
LOCAL
SERVICES
CANADA
NO.
NO.
NO.
CALLS NO. MIN. CALLS MIN.
319
452
520
390
285
345
271
441
339
366
496
3,967
5,315
6,241
3,934
3,343
4,015
3,175
5,080
4,013
4,818
5,804
11
8
9
149
116
150
1
17
1
19
1
20
4,224 49,705
31
471
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT E
RECENT CALL SUMMARY
(Continued)
Inmate Telephone Services - Laconia Lakes Region (40 Phones)
INTERLATA
SERVICES
Month
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
TOTAL
INTRALATA
SERVICES
NO.
NO.
CALLS NO. MIN. CALLS
817
871
934
727
693
618
788
942
943
977
814
NO. MIN.
12,978
14,912
15,861
12,028
12,087
9,828
12,322
14,327
14,114
14,203
13,134
3,055
3,032
3,225
3,035
3,075
2,924
2,938
2,866
2,544
2,884
2,821
44,587
45,533
49,272
44,679
46,500
41,321
43,925
43,771
41,434
47,668
44,446
9124 145,794
32,399
493,136
LOCAL
SERVICES
CANADA
NO.
NO.
NO.
CALLS NO. MIN. CALLS MIN.
540
352
452
488
615
834
799
781
639
825
924
7,398
4,908
6,864
7,049
9,370
13,603
14,035
14,308
12,949
17,635
21,490
1
1
3
2
4
2
5
6
67
23
52
3
86
7249 129,609
16
251
12
Inmate Telephone Services - Berlin (62 Phones)
INTERLATA
SERVICES
Month
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
TOTAL
NO.
CALLS
1,398
1,321
1,362
1,448
1,537
1,445
1,324
1,372
1,292
1,383
1,377
INTRALATA
SERVICES
NO.
NO. MIN. CALLS
NO. MIN.
28,837
26,170
27,130
28,618
28,345
26,382
25,926
26,043
24,093
27,149
25,380
2,931
2,574
3,012
3,063
3,059
3,156
3,032
2,883
2,696
2,917
3,033
49,605
45,031
51,436
55,362
52,234
53,476
50,583
47,820
45,100
50,218
52,137
15,259 294,073
32,356
553,002
Page 38 of 54
LOCAL
SERVICES
NO.
CALLS
118
156
360
376
217
168
491
499
428
350
334
CANADA
NO.
NO.
NO. MIN. CALLS MIN.
3,344
5,634
14,733
15,933
8,784
5,119
10,587
11,307
11,699
8,605
6,423
3497 102,168
2
5
3
7
7
8
11
7
5
7
9
40
159
51
143
189
71
150
86
136
114
117
71 1,256
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT F
SAMPLE CONTRACTOR REPORTS FOR TELEPHONE USAGE
SAMPLE REPORT #1
STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF COSTS BY LOCATION
DECEMBER 2002
Location
Concord State
Prison for Men
Goffstown
Women’s Prison
Laconia Lakes
Region Facility
Berlin Northern
New Hampshire
Correctional
Facility
Totals
No. of Phones
Income
FCC Charges
and Taxes
Commission
Average
Commission per
Phone
111
73,583.95
1,471.68
14,716.78
132.5836
33
7,782.88
155.66
1,556.63
47.17061
40
19,288.12
385.76
3,857.67
96.44175
62
30,038.02
600.76
6007.75
96.89919
246
130,692.97
2,613.86
26,138.83
106.2554
SAMPLE REPORT #2
STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF CALLS BY LOCATION
DECEMBER 2002
Call Type
Local
Gross Revenue
FCC Charges
and Taxes
Commission
No. Calls
No. Minutes
6,947.27
138.9454
1,389.45
5,138
101,949
Intra-LATA
79,164.85
1583.297
15,833.13
22,429
317,311
Inter-LATA
0.00
0
0.00
0
0
44,028.26
880.5652
8,805.73
9,890
157,351
Mexico
0.00
0
0.00
0
0
Canada
0.00
0
0.00
0
0
Bill to Can.
541.20
10.824
108.24
58
512
International
11.39
0.2278
2.28
1
3
Intl. origin
0.00
0
0.00
0
0
Other CDR
0.00
0
0.00
0
0
$130,692.97
$2,613.8594
$26,138.83
37,516
577,126
Interstate
Total:
Page 39 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT F
SAMPLE CONTRACTOR REPORTS FOR TELEPHONE USAGE
(Continued)
SAMPLE REPORT #3
This report must be available for each State prison.
STATE OF NEW HAMPSHIRE INMATE SERVICES
SUMMARY OF SERVICES FOR CONCORD PRISON FOR MEN
DECEMBER 2002
Call Type
Local
Gross Revenue
FCC Charges
and Taxes
Commission
No. Calls
No. Minutes
4,243.78
84.8756
848.756
3,167
71,169
Intra-LATA
41,701.74
834.0348
8340.348
12,646
177,134
Inter-LATA
0.00
0
0
0
0
27,526.75
550.535
5505.35
6,292
100,129
Mexico
0.00
0
0
0
0
Canada
0.00
0
0
0
0
111.68
2.2336
22.336
8
133
International
0.00
0
0
0
0
Intl. origin
0.00
0
0
0
0
Other CDR
0.00
0
0
0
0
$73,583.95
$1471.679
$14,716.79
22,113
348,565
Interstate
Bill to Can.
Total:
Page 40 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT F
SAMPLE CONTRACTOR REPORTS FOR TELEPHONE USAGE
(Continued)
SAMPLE REPORT #4
This report must be available for each State prison.
STATE OF NEW HAMPSHIRE INMATE SERVICES
DETAILED COST BY TELEPHONE FOR CONCORD PRISON FOR MEN
DECEMBER 2007
Telephone
(Code or Station Number)
FCC Charges and
Taxes
Income
Commission
632.05
12.64
126.40
CCU-A-RIGHT
1,086.59
21.73
217.34
CCU-B-LEFT
1,041.55
20.83
208.31
CCU-B-RIGHT
962.50
19.25
192.51
CCU-C-LEFT
683.60
13.67
136.71
CCU-C-RIGHT
1,021.18
20.42
204.23
DORM A
1,100.67
22.01
220.14
DORM B
1.34
0.03
0.27
CCU-A-LEFT
DORM C
6.46
0.13
1.30
DORM D
3,110.23
62.20
622.06
H BLDG D LEFT
2,597.43
51.95
519.46
H BLDG-A-LEFT
1,474.78
29.50
294.96
H BLDG-A-MIDDLE
1,599.49
31.99
319.90
623.98
12.48
124.79
H BLDG-B-LEFT
1,306.08
26.12
261.21
H BLDG-B-MIDDLE
1,396.59
27.93
279.30
H BLDG-A-RIGHT
921.85
18.44
184.37
H BLDG-C-LEFT
1,861.07
37.22
372.21
H BLDG-C-MIDDLE
2,728.56
54.57
545.71
H BLDG-C-RIGHT
2,766.94
55.34
553.40
H BLDG-D-MIDDLE
996.62
19.93
199.31
H BLDG-D-RIGHT
957.62
19.15
191.53
1,245.97
24.92
249.20
H BLDG-B-RIGHT
H BLDG-E-LEFT
625.62
12.51
125.13
H BLDG-E-RIGHT
1,153.58
23.07
230.72
H BLDG-F-MIDDLE
1,268.99
25.38
253.79
H BLDG-F-RIGHT
804.17
16.08
160.83
H-BLDG-F-LEFT
562.05
11.24
112.41
INFIRMARY
319.34
6.39
63.88
MCN-GRD
315.83
6.32
63.16
MCN-GRD#1
0.00
0.00
0.00
MCN-GRD#2
53.88
1.08
10.78
MCN-GRD#3
202.01
4.04
40.39
H BLDG-E-MIDDLE
Page 41 of 54
Bid No. 523 Inmate and Pay Telephone Services
Telephone
(Code or Station Number)
FCC Charges and
Taxes
Income
Commission
MCN-GRD#4
554.42
11.09
110.89
MCN-GRD#5
400.54
8.01
80.11
MCN-GRD#7
705.13
14.10
141.02
MCN-GRD#8
1,225.84
24.52
245.17
MCN-GRD#9
497.40
9.95
99.47
1.48
0.03
0.30
516.39
10.33
103.28
MCN-LEVEL 2 LEFT
1,662.06
33.24
332.42
MCN-LEVEL 2 RIGHT
1,888.66
37.77
377.74
MCN-LEVEL 3 LEFT
1,267.05
25.34
253.43
MCN-LEVEL 3 RIGHT
1,819.16
36.38
363.83
MCS-GRD#1
1,718.00
34.36
343.59
MCS-GRD#2
491.29
9.83
98.25
MCS-GRD#3
177.39
3.55
35.48
MCS-GRD#4
455.42
9.11
91.09
MCS-GRD#5
293.53
5.87
58.72
MCS-GRD#6
371.37
7.43
74.28
MCS-GRD#7
0.00
0.00
0.00
MCS-GRD#8
332.93
6.66
66.59
MCS-GRD#9
0.00
0.00
0.00
669.46
13.39
133.89
1,017.34
20.35
203.47
658.86
13.18
131.77
1,620.07
32.40
324.00
MCS-LEVEL 3 LEFT
105.65
2.11
21.13
MCS-LEVEL 3 RIGH
1,535.96
30.72
307.19
MSU-NORTH-1
1,169.95
23.40
234.00
MSU-NORTH-2
1,154.12
23.08
230.82
MSU-NORTH-3
782.20
15.64
156.45
MSU-SOUTH-1
1,163.19
23.26
232.63
MSU-SOUTH-2
1,288.46
25.77
257.68
MSU-SOUTH-3
888.44
17.77
177.67
R&D-1-EAST
1,249.79
25.00
249.96
R&D-1-WEST
1,070.23
21.40
214.06
R&D-2-EAST
1,218.08
24.36
243.61
R&D-2-WEST
1,109.55
22.19
221.91
R&D-3-EAST
1,136.02
22.72
227.20
R&D-3-WEST
963.68
19.27
192.72
RND INTAKE
1,411.06
28.22
282.20
SHU-A
231.67
4.63
46.34
SHU-B
228.49
4.57
45.71
SHU-C
150.09
3.00
30.02
SHU-D
164.67
3.29
32.93
SHU-E
136.89
2.74
27.39
MCN-LEVEL 1 LEFT
MCN-LEVEL 1 RIGHT
MCS-LEVEL 1 LEFT
MCS-LEVEL 1 RIGHT
MCS-LEVEL 2 LEFT
MCS-LEVEL 2 RIGHT
Page 42 of 54
Bid No. 523 Inmate and Pay Telephone Services
Telephone
(Code or Station Number)
FCC Charges and
Taxes
Income
Commission
SHU-F
330.05
6.60
66.01
SHU-G
263.94
5.28
52.79
SHU-H
328.42
6.57
65.69
SHU-I
312.47
6.25
62.49
SHU-K
43.12
0.86
8.62
SHU-L
158.93
3.18
31.78
SHU-N
14.27
0.29
2.85
SPU-D
0.00
0.00
0.00
SPU-E
229.76
4.60
45.95
SPU-E-RIGHT
201.46
4.03
40.29
SPU-F-LEFT
260.31
5.21
52.07
41.53
0.83
8.30
SPU-G
295.49
5.91
59.09
SPU-H
122.64
2.45
24.53
SPU-I
50.96
1.02
10.20
$73,583.95
$1471.68
$14716.8
SPU-F-RIGHT
Total:
SAMPLE REPORT #5
This report must be available for each State prison.
STATE OF NEW HAMPSHIRE INMATE SERVICES
DETAILED CALLS BY TELEPHONE FOR CONCORD PRISON FOR MEN
DECEMBER 2002
Telephone
(Code or Station Number)
CCU-A-LEFT
Call Type
Gross Revenue
FCC Charges
and Taxes
Commission
No. Calls
No. Minutes
Local
136.68
2.73
27.34
102
1,554
Intra-LATA
542.56
10.85
108.52
163
2,324
Inter-LATA
0.00
0.00
0.00
0
0
407.35
8.15
81.48
98
1,444
Mexico
0.00
0.00
0.00
0
0
Canada
0.00
0.00
0.00
0
0
Bill to Can.
0.00
0.00
0.00
0
0
International
0.00
0.00
0.00
0
0
Intl. origin
0.00
0.00
0.00
0
0
Other CDR
0.00
0.00
0.00
0
0
$1,086.59
$2.73
$217.34
363
5,322
Interstate
Total:
Page 43 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT G
INSURANCE REQUIREMENTS
COVERAGE IS REQUIRED IF CHECKED BELOW
COMPREHENSIVE GENERAL LIABILITY
INCLUDING:
1.
2.
3.
4.
5.
6.
7.
8.
9.
MINIMUM LIMITS REQUIRED
( )
( )
(X)
( )
(X)
$500,000
$1,000,000
$2,000,000
Other: _____
Per Occurrence
( ) Fire Legal Liability
(X) Broad Form Property Damage
(X) Premises Operation
(X) Products and Completed Operations
(X) Owners and Contractors Protective
( ) Explosion and Collapse
( ) Underground Hazards
(X) Independent Contractors
( ) Personal and Advertising Injury
AUTOMOBILE
10.
11.
12.
(X) Any Auto
( ) Employee Liability Endorsement
( ) Garage Liability
( ) $250,000/$500,000/$100,000
( ) $500,000/$1,000,000/$100,000
(X) $1,000,000
13.
(X) WORKERS COMPENSATION AND
EMPLOYERS LEGAL LIABILITY
(X) N.H. Statutory
(X) $100,000 Bodily Injury by
Accident per Employee
( ) $100,000 Bodily Injury by
Disease per Employee
( ) $500,000 Bodily Injury by
Disease Policy Limit
14.
( ) Professional Liability
( ) $1,000,000
( ) $2,000,000
15.
( ) Builders Risk; With Completed Value
Replacement Cost Endorsement
MINIMUM LIMITS REQUIRED
16.
( ) Installation Floater (Equipment)
17.
( ) Riggers Liability (Moving Equipment)
18.
(X) Other: The State of New Hampshire
named as an additional insured
Page 44 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT H SAMPLE CONTRACT FORM
FORM NUMBER P-37 (1/01)
STOCK NUMBER 4402
Subject:
AGREEMENT
The State of New Hampshire and the Contractor hereby mutually agree as follows:
GENERAL PROVISIONS
1.
1.1
Identification and Definitions.
State Agency Name
1.2
State Agency Address
1.4
Contractor Address
1.7
Audit Date
1.3
Contractor Name
1.5
Account No.
1.9
Contracting Officer for State Agency
1.10 State Agency Telephone Number
1.11
Contractor Signature
1.12
1.13
Acknowledgment: State of
1.6
Completion Date
1.8
Price Limitation
Name & Title of Contractor Signor
,County of
On
, before the undersigned officer, personally appeared the person identified in block 1.12., or satisfactorily proven to be the person
whose name is signed in block 1.11., and acknowledged that s/he executed this document in the capacity indicated in block 1.12.
1.13.1
Signature of Notary Public or Justice of the Peace
[Seal]
1.13.2
Name & Title of Notary or Justice of the Peace
1.14
State Agency Signature(s)
1.16
Approval by Department of Personnel (Rate of Compensation for Individual Consultants)
1.15
Name/Title of State Agency
Signor(s)
By:
1.17
Director, On:
Approval by Attorney General (Form, Substance and Execution)
By:
1.18
Assistant Attorney General, On:
Approval by the Governor and Council
By:
On:
2.
EMPLOYMENT OF CONTRACTOR/SERVICES TO BE PERFORMED. The State of New Hampshire, acting through the agency identified in
block 1.1 (“the State”), engages contractor identified in block 1.3 (“the Contractor”) to perform, and the Contractor shall perform, that work
or sale of goods, or both, identified and more particularly described in EXHIBIT A incorporated herein (“the Services”).
3. EFFECTIVE DATE: COMPLETION OF SERVICES.
3.1 This agreement, and all obligations of the parties hereunder, shall become effective on the date the Governor and Council of the State
of New Hampshire approve this agreement, (“the Effective Date”).
3.2 If the date for commencement in Exhibit A precedes the Effective Date all services performed by Contractor between the commencement
date and the Effective Date shall be performed at the sole risk of the contractor and in the event that this Agreement does not become
effective, the State shall be under no obligation to pay the contractor for any costs incurred or services performed; however that if this
Agreement becomes effective all costs incurred prior to the effective date shall be paid under the terms of this Agreement. All services
must be completed by the date specified in block 1.6.
4.
CONDITIONAL NATURE OF AGREEMENT. Notwithstanding anything in this agreement to the contrary, all obligations of the State
hereunder, including, without limitation, the continuance of payments hereunder, are contingent upon the availability and continued
appropriation of funds, and in no event shall the State be liable for any payments hereunder in excess of such available appropriated funds.
In the event of a reduction or termination of those funds, the State shall have the right to withhold payment until such funds become
available, if ever, and shall have the right to terminate this agreement immediately upon giving the Contractor notice of such termination.
The State shall not be required to transfer funds from any other account to the account identified in block 1.5 in the event funds in that account are
reduced or unavailable.
Page 45 of 54
Bid No. 523 Inmate and Pay Telephone Services
5. CONTRACT PRICE: LIMITATION ON PRICE: PAYMENT.
5.1 The contract price, method of payment, and terms of payment are identified
and more particularly described in Exhibit B, incorporated herein.
5.2 The payment by the State of the contract price shall be the only, and the
complete, reimbursement to the Contractor for all expenses, of whatever nature,
incurred by the Contractor in the performance hereof, and shall be the only and
the complete compensation to the Contractor for the Services. The State shall
have no liability to the Contractor other than the contract price.
5.3 The State reserves the right to offset from any amounts otherwise payable to
the Contractor under this Agreement those liquidated amounts required or
permitted by RSA 80:7 through 7-C or any other provision of law.
5.4 Notwithstanding anything in this Agreement to the contrary, and
notwithstanding unexpected circumstances, in no event shall the total of all
payments authorized, or actually made, hereunder exceed the price limitation set
forth in block 1.8 of these general provisions.
6. COMPLIANCE BY CONTRACTOR WITH LAWS AND
REGULATIONS: EQUAL EMPLOYMENT OPPORTUNITY.
6.1 In connection with the performance of the Services, the Contractor shall
comply with all statutes, laws, regulations, and orders of federal, state, county or
municipal authorities which impose any obligation or duty upon the Contractor,
including, but not limited to civil rights and equal opportunity laws. In addition, the
vendor shall comply with all applicable copyright laws.
6.2 During the term of this Agreement, the Contractor shall not discriminate
against employees or applicants for employment because of race, color, religion,
creed, age, sex, handicap or national origin and will take affirmative action to
prevent such discrimination.
6.3 If this agreement is funded in any part by monies of the United States, the
Contractor shall comply with all the provisions of Executive Order No. 11246
("Equal Employment Opportunity"), as supplemented by the regulations of the
United States Department of Labor (41C.F.R. Part 60), and with any rules,
regulations and guidelines as the State of New Hampshire or the United States
issue to implement these regulations. The Contractor further agrees to permit the
State or United States, access to any of the Contractor's books, records and
accounts for the purpose of ascertaining compliance with all rules, regulations
and orders, and the covenants and conditions of this Agreement.
7. PERSONNEL
7.1 The performance of the Services shall be carried out by employees of the
Contractor. The Contractor shall at its own expense, provide all personnel
necessary to perform the Services. The Contractor warrants that all personnel
engaged in the Services shall be qualified to perform the Services, and shall be
properly licensed and otherwise authorized to do so under all applicable laws.
7.2 The Contractor shall not hire, and shall permit no subcontractor or other
person, firm or corporation with whom it is engaged in a combined effort to
perform the Services, to hire any person who has a contractual relationship with
the State, or who is a State officer or employee, elected or appointed.
7.3 The Contracting Officer specified in block 1.9, or his or her successor, shall
be the State's representative. In the event of any dispute concerning the
interpretation of this Agreement, the Contracting Officer's decision shall be final.
8. EVENT OF DEFAULT, REMEDIES.
8.1 Any one or more of the following acts or omissions of the Contractor shall
constitute an event of default hereunder ("Events of Default”):
8.1.1 failure to perform the Services satisfactorily or on schedule; or
8.1.2 failure to submit any report required hereunder; or
8.1.3 failure to perform any other covenant or condition of this Agreement.
8.2 Upon the occurrence of any Event of Default, the State may take any one, or
more, or all, of the following actions:
8.2.1 give the Contractor a written notice specifying the Event of Default and
requiring it to be remedied within, in the absence of a greater or lesser
specification of time, thirty (30) days from the date of the notice; and if the Event
of Default is not timely remedied, terminate this agreement, effective two (2) days after
giving the Contractor notice of termination; and
8.2.2 give the Contractor a written notice specifying the Event of Default and
suspending all payments to be made under this Agreement and ordering that the
portion of the Contract price which would otherwise accrue to the Contractor
during the period from the date of such notice until such time as the State
determines that the Contractor has cured the Event of Default shall never be paid
to the Contractor; and
8.2.3 set off against any other obligations the State may owe to the Contractor
any damages the State suffers by reason of any Event of Default; and
8.2.4 treat the agreement as breached and pursue any of its remedies at law or in
equity, or both.
performed, and the Contract Price earned, to and including the date of
termination. To the extent possible, the form, subject matter, content, and
number of copies of the Termination Report shall be identical to those of any
Final Report described in EXHIBIT A.
11. CONTRACTOR'S RELATION TO THE STATE. In the performance of
this agreement the Contractor is in all respects an independent contractor, and is
neither an agent nor an employee of the State. Neither the Contractor nor any of
its officers, employees, agents or members shall have authority to bind the State
or receive any benefits, worker's compensation or other emoluments provided by
the State to its employees.
12. ASSIGNMENT, DELEGATION AND SUBCONTRACTS. The
Contractor shall not assign, or otherwise transfer any interest in this Agreement
without the prior written consent of the State. None of the Services shall be
delegated or subcontracted by the Contractor without the prior written consent of
the State.
13. INDEMNIFICATION. The Contractor shall defend, indemnify and hold
harmless the State, its officers and employees, from and against any and all losses
suffered by the State, its officers and employees, and any and all claims,
liabilities or penalties asserted against the State, its officers and employees, by or
on behalf of any person, on account of, based or resulting from, arising out of (or
which may be claimed to arise out of) the acts or omissions of the Contractor.
Notwithstanding the foregoing, nothing herein contained shall be deemed to
constitute a waiver of the sovereign immunity of the State, which immunity is
hereby reserved to the State. This covenant shall survive the termination of this
Agreement.
14. INSURANCE AND BOND.
14.1 The Contractor shall, at its sole expense, obtain and maintain in force, and
shall require any subcontractor or assignee to obtain and maintain in force, both
for the benefit of the State, the following insurance:
14.1.1 comprehensive general liability insurance against all claims of bodily
injury, death or property damage, in amounts of not less than $250,000 per claim
and $2,000,000 per incident; and
14.1.2 fire and extended coverage insurance covering all property subject to
subparagraph 9.2 of these general provisions, in an amount not less than 80% of
the whole replacement value of the property.
14.2 The policies described in subparagraph 14.1 of this paragraph shall be the
standard form employed in the State of New Hampshire, issued by underwriters
acceptable to the State, and authorized to do business in the State of New
Hampshire. Each policy shall contain a clause prohibiting cancellation or
modifications of the policy earlier than 10 days after written notice thereof has
been received by the State.
15. WAIVER OF BREACH. No failure by the State to enforce any provisions
hereof after any Event of Default shall be deemed a waiver of its rights with
regard to that event, or any subsequent Event. No express failure of any Event of
Default shall be deemed a waiver of the right of the State to enforce each and all
of the provisions hereof upon any further or other default on the part of the
Contractor.
16. NOTICE. Any notice by a party hereto to the other party shall be deemed to
have been duly delivered or given at the time of mailing by certified mail,
postage prepaid, in a United States Post Office addressed to the parties at the
addresses given in blocks 1.2 and 1.4, above.
17. AMENDMENT. This agreement may be amended, waived or discharged
only by an instrument in writing signed by the parties hereto and only after
approval of such amendment, waiver or discharge by the Governor and Council
of the State of New Hampshire.
18. CONSTRUCTION OF AGREEMENT AND TERMS. This Agreement
shall be construed in accordance with the laws of the State of New Hampshire,
and is binding upon and inures to the benefit of the parties and their respective
successors and assigns.
19. THIRD PARTIES. The parties hereto do not intend to benefit any third
parties and this agreement shall not be construed to confer any such benefit.
20. SPECIAL PROVISIONS. The additional provisions set forth in EXHIBIT
C hereto are incorporated as part of this Agreement.
21. ENTIRE AGREEMENT. This agreement, which may be executed in a
number of counterparts, each of which shall be deemed an original, constitutes
the entire agreement and understanding between the parties, and supersedes all
prior agreements and understandings relating hereto.
9. DATA: ACCESS; CONFIDENTIALITY; PRESERVATION.
9.1 As used in this Agreement, the word "data" shall mean all information and
things developed or obtained during the performance of, or acquired or developed
by reason of, this Agreement, including, but not limited to, all studies, reports,
files, formulae, surveys, maps, charts, sound recordings, video recordings,
pictorial reproductions, drawings, analyses, graphic representations, computer
programs, computer printouts, notes, letters, memoranda, papers, and documents, all
whether finished or unfinished.
9.2 On and after the Effective Date, all data and any property which has been
received from the State or purchased with funds provided for that purpose under
this Agreement, shall be the property of the State, and shall be returned to the
State upon demand or upon termination of this Agreement for any reason.
9.3 Confidentiality of data shall be governed by RSA 91-A or other existing law.
Disclosure pursuant to a right to know request shall require prior written approval
of the State.
10. TERMINATION. In the event of an early termination of this Agreement for
any reason other than the completion to the Services, the Contractor shall deliver
to the Contracting Officer, not later than fifteen (15) days after the date of
termination, a report ("the Termination Report”) describing in detail all Services
Page 46 of 54
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT I
CORPORATE RESOLUTION
SAMPLE
I, ___________________________________________, hereby certify that I am duly elected
(Name of Authority)
______________________________________ of _________________________________________.
(Title of officer)
(Name of business or organization)
I hereby certify the following is a true copy of a vote taken at a meeting of the Board of Directors of the
organization, duly called and held on ______________________ at which a quorum of the Board was present and
voting.
(Date)
VOTED:
To authorize _____________________________, __________________________________
(Name of officer)
(Title)
of ______________________________ execute and have delivered to the State of New Hampshire a
(Name of Business)
binding Bid in response to Request for Bid No. XXX - Inmate Calling Services and further authorizing said officer
to execute any documents which may in his judgment be desirable to effect the purpose of this vote.
I hereby certify that the said vote has not been amended or repealed and remains in full force and effect as of
______________ and that ______________________________________ is the duly
(Date)
(Name of Officer)
elected.
___________________________________ of ____________________________________________.
(Title)
(Name of Business Organization)
Attest:
Date: ____________________________________
(SEAL OF THE CORPORATION)
Title: ___________________________________
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
All Locations are Subject to Change
Current
Telephone
Number
Site Location
Address
(603) 378-9224
Park & Ride / Plaistow
(603) 436-2643
Transportation Center - Pease
West Enterance
Portsmouth NH 03801
(603) 436-6971
Transportation Center - Pease
West Enterance
Portsmouth NH 03801
(603) 436-7690
Transportation Center - Pease
West Enterance
Portsmouth NH 03801
Westville Rd
Plaistow NH 03865
(603) 542-9800
Claremont District Court
Tremont Square P.O. Box 3 13 Claremont NH 03743-0313
unavailable
Mt. Washington Observatory
Top of Mountaiin
(603) 929-0228
Park & Ride / Hampton
(603) 742-9767
Dover Tolls
Spaulding Turnpike
Dover NH 03820
(603) 742-9770
Dover Tolls
Spaulding Turnpike
Dover NH 03820
(603) 228-8992
Park & Ride / Concord 89 & 3A
(603) 356-9565
N. Conway Rest Area Intervale
(603) 926-9108
Hampton Tolls
RT #95
Hampton NH 03842
(603) 926-9129
Hampton Tolls
RT #95
Hampton NH 03842
(603) 926-9166
Hampton Tolls
RT #95
Hampton NH 03842
Timber Swamp Rd
S. Main Street
Rt# 16
Hampton NH 03842
Concord NH 03301
N. Conway NH 03818
(603) 929-9912
Hampton Tolls
(603) 356-9509
Carrol County Court / Conway
RT #302
RT #95
N. Conway NH 03818
Hampton NH 03842
(603) 823-9537
Lafayette Place Campground
Rt # 93
Franconia NH 03580
(603) 926-4710
DOT Toll Booth
(603) 286-2752
Sanborton Rest Area
Route 93 South
Route 95 North
Sanborton NH 03872
(603) 286-7314
Sanborton Rest Area
Route 93 South
Sanborton NH 03872
(603) 286-8179
Sanborton Rest Area
Route 93 South
Sanborton NH 03872
(603) 893-3082
DOT Exit 1 Rest Area
(603) 783-9659
Canterbury Rest Area
Route 93 North
Canterbury NH 03274
(603) 783-9906
Canterbury Rest Area
Route 93 North
Canterbury NH 03274
(603) 374-9250
NH Information Center
(603) 745-8510
Flume
Route 3
(603) 745-8526
Flume
Route 3
(603) 626-4641
Bedford Tolls
Route 93 Salem NH
Route 302
Harts Location NH 03812
N. Woodstock NH
N. Woodstock NH
Route 3
Bedford NH 03110
(603) 482-3385
Umbagog Lake Camp
(603) 823-8895
DRED, Parks, Echo Lake Ticket Booth
(603) 323-9312
White Lake State Park
(603) 332-9806
Gonic Toll Booths
Route 16
Gonic NH 03867
(603) 332-9807
Gonic Toll Booths
Route 16
Gonic NH 03867
(603) 679-9809
Park & Ride / Epping
(603) 542-4006
NH Tech Institute 6-Claremont
(603) 763-2319
Park & Ride / New London
Route 26
Errol NH 03256
Route 18, Franconia NH
Route 16
Tamworth NH 03586
Route 125
Route 120
Route 11
Epping NH 03042
Claremont NH 03256
New London NH 03257
(603) 431-0117
DRED, Parks
Odiorne Point Nature Center, 570 Ocean Blvd., Rye NH
(603) 356-9939
DOT Rt. 16 Senic Vista, North End
North Conway NH
(603) 926-4775
Hampton Liquor Store Rt 95 S.
Interstate 95 South
(603) 926-9135
Hampton Liquor Store Rt 95 S.
Interstate 95 South
Hampton NH 03842
(603) 474-6071
Seabrook Rest Area - Rt 95 N
Interstate 95 North
Seabrook NH 03874
Page 48 of 54
Hampton NH 03842
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
(Continued)
Current
Telephone
Number
Site Location
Address
(603) 474-6074
Seabrook Rest Area - Rt 95 N
Interstate 95 North
Seabrook NH 03874
(603) 474-8375
Seabrook Rest Area - Rt 95 N
Interstate 95 North
Seabrook NH 03874
(603) 474-8376
Seabrook Rest Area - Rt 95 N
Interstate 95 North
Seabrook NH 03874
(603) 474-8913
Seabrook Rest Area - Rt 95 N
Interstate 95 North
Seabrook NH 03874
(603) 474-8933
Seabrook Rest Area - Rt 95 N
Interstate 95 North
Seabrook NH 03874
(603) 929-9934
Hampton Liquor Store Rt 95 N.
Interstate 95 North
Hampton NH 03842
Hampton NH 03842
(603) 929-9935
Hampton Liquor Store Rt 95 N.
Interstate 95 North
(603) 437-4670
Weigh Station Rt 93 S Windham
Interstate 93 South
(603) 437-2780
Weigh Station Rt 93 N Windham
Interstate 93 North
(603) 893-3747
Salem Rest Area
Interstate 93 North
Salem
NH 03079
(603) 893-9070
Salem Rest Area
Interstate 93 North
Salem
NH 03079
(603) 893-9072
Salem Rest Area
Interstate 93 North
Salem
NH 03079
(603) 893-9073
Salem Rest Area
Interstate 93 North
Salem
NH 03079
(603) 893-9084
Salem Rest Area
Interstate 93 North
Salem
NH 03079
Windham NH 03087
Windham NH 030887
(603) 448-9860
Lebanon Rest Area
I 89
Lebanon NH 03766
(603) 448-9852
Lebanon Rest Area South Bound
I 89
Lebanon NH 03766
(603) 547-8388
Greenfield State Park
Hancock Road
Greenfield NH 03047
(603) 823-9966
Peabody Slope
Exit 34C Rt#93
Franconia NH 03580
(603) 823-9973
Peabody Slope
Exit 34C Rt#93
Franconia NH 03580
(603) 823-5269
Cannon Mountain
Exit 34B Rt#93
Franconia NH 03580
(603) 823-9981
Cannon Mountain
Exit 34B Rt#93
Franconia NH 03580
(603) 882-0479
Merrimack Toll
Everett Turnpike
(603) 237-5189
Colemen State Park
Diamond Pond Road
(603) 226-3752
State Office Park South
Merrimack NH 03054
Colebrook NH 03576
Concord NH
(603) 226-4592
Concord NH
(603) 226-9624
DOT Park & Ride / Concord Rt 89
Clinton Street
(603) 226-3752
State Office Park South Howard Rec Center
99 Pleasant Street
(603) 539-8371
Carrol County Court / Ossipee
96 Water Village Road
(603) 226-0247
Spaulding Building / Concord
95 Pleasant Street
Concord NH 03310
(603) 228-1496
Spaulding Building / Concord
95 Pleasant Street
Concord NH 03310
(603) 228-1496
Office Park South Spaulding Building
95 Pleasant Street
Concord NH 03301
(603) 226-0247
Spaulding Conference Room
95 Pleasant Street
Concord NH 03301
(603) 579-0397
DOT Park & Ride
9 N. Southwood Dr
Nashua NH 03063
(603) 466-9444
Shelburne Rest Area
(603) 623-9182
NH Armory
(603) 332-6231
Rochester District Court
76 N. Main Street
(603) 542-9794
Health & Human Svs-Claremont
7 Water Street
(603) 532-8262
Jaffrey District Court
(603) 228-3409
Dept of Transportation
7 Hazen Drive
(603) 934-1021
Franklin District Court
7 Hankcock Terrace
(603) 528-2033
Lakes Region Facility
(603) 224-9840
Shea Farms
835 Route 2
Concord NH 03301
Concord NH 03301
Shelburne NH 03581
771 Canal Street
7 Knight
Manchester NH 03101
Rochester NH 03867
Claremont NH 03256
Jaffrey NH 03452
Concord NH 03301
Franklin NH 03235
67 Communications Dr., Laconia NH
60 Iron Works Road
Page 49 of 54
Ossipee NH 03864
Concord NH 03301
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
(Continued)
Current
Telephone
Number
Site Location
Address
(603) 226-2066
Shea Farms
60 Iron Works Road
Concord NH 03301
(603) 226-9613
Shea Farms
60 Iron Works Road
Concord NH 03301
(603) 228-0904
Shea Farms
60 Iron Works Road
Concord NH 03301
(603) 435-7488
Portsmouth District Court
(603) 559-9054
Pease Development Authority
(603) 788-0916
Coos County Court House
55 School Street
Lancaster NH 03584
(603) 788-0917
Coos County Court House
55 School Street
Lancaster NH 03584
59 Main Street, Portsmouth NH
555 Market Street, Portsmouth NH
(603) 863-5320
Newport District Court
55 Main Street
(603) 485-7167
Hookset Liquor Store - Rt 93 N
530 W. River Road
Newport NH 03773
Hookset NH 03106
(603) 485-7717
Hookset Liquor Store - Rt 93 N
530 W. River Road
Hookset NH 03106
(603) 485-9164
Hookset Liquor Store - Rt 93 N
530 W. River Road
Hookset NH 03106
(603) 485-7786
Hookset Toll Booths
(603) 485-7700
I93 Hookset Toll Booths
(603) 868-2416
UNH Train Station
51 Main Street
(603) 889-8186
NHTI
505 Amherst Street
(603) 889-9543
NHTI
505 Amherst Street
(603) 846-5132
Safety, Registry of MV
500 Route W 302
(603) 528-9673
Safety, Emergency Communications
50 Communication Drive
(603) 742-9785
Safety, Registry of MV
(603) 225-8944
Tobey Building
45 S. Fruit
(603) 223-4079
Dept of Revenue
45 Chenell Drive
(603) 538-7495
Lake Francis Visitors Center
439 River Rd
(603) 643-4832
Lebanon District Court
38 Centerra Pkwy
530 River Road Hookset NH 03106
530 River Road Hookset NH 03106
Durham NH 03824
Nashua NH 03063
Nashua NH 03063
Carroll NH 03598
50 Boston Harbor Rd
Laconia NH 03246
Dover NH 03820
Concord NH 03301
Concord NH 03301
Pittsburg NH 03592
Lebanon NH 037667
(603) 524-9363
NHTI
379 Prescott Hill Rd
Laconia NH 03246
(603) 989-5986
Glencliff Elderly Home
364 Sanitorium Rd
Benton NH 03238
(603) 989-5988
Glencliff Elderly Home
364 Sanitorium Rd
Benton NH 03238
(603) 224-6505
NH State Office Park South APS Building F Unit
36 Clinton Street Concord NH
(603) 224-6556
NH State Office Park South APS Building F Unit
36 Clinton Street Concord NH
(603) 224-6082
NH State Office Park South APS Building D Unit
36 Clinton Street Concord NH
(603) 224-7195
NH State Office Park South APS Building D Unit
36 Clinton Street Concord NH
(603) 224-6559
NH State Office Park South APS Building E Unit
36 Clinton Street Concord NH
(603) 226-2976
NH State Office Park South APS Building E Unit
36 Clinton Street Concord NH
(603) 226-7180
NH State Office Park South APS Building H Unit
36 Clinton Street Concord NH
(603) 223-2007
Office Park South, APS Building
(603) 223-2369
State Office Park South Main Building
(603) 224-5328
State Office Park South
36 Clinton Street Concord NH
36 Clinton Street
Concord NH 03301 Unit J
36 Clinton Street
Concord NH 03301
(603) 228-0979
State Office Park South APS Building
36 Clinton Street
Concord NH 03301
(603) 226-9605
State Office Park South APS Building, 2nd Fl Lobby
36 Clinton Street
Concord NH 03301
(603) 622-9953
Hillsboro County Court
35 Amherst Street
Manchester NH 03101
(603) 622-9983
Hillsboro County Court
35 Amherst Street
Manchester NH 03101
(603) 224-9816
Legislative Office Building
Page 50 of 54
33 N. State Street
Concord NH 03301
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
(Continued)
Current
Telephone
Number
Site Location
Address
(603) 226-4592
Legislative Office Building
33 N. State Street
(603) 228-8800
Safety, Dept of Motor Vehicles
33 Hazen Drive
(603) 749-7748
Dover Train Station
33 Chestnut
Dover NH 03820
(603) 749-7751
Dover Train Station
33 Chestnut
Dover NH 03820
(603) 466-5568
Moose Brook State Park
(603) 224-4322
Concord District Court
(603) 224-4279
Concord District Court
(603) 623-9240
Prison for Women
(603) 228-0930
Employment Security Office
(603) 623-8345
Hillsboro Cnty Court 2-Manches
300 Chestnut Street
(603) 623-9293
Hillsboro Cnty Court 2-Manches
300 Chestnut Street
(603) 880-6122
Hillsboro Cnty Court - Nashua
(603) 747-3672
Haverhill District Court
2nd Fl Lobby, Woodsville
(603) 786-9593
DOT Disrrict 2
2926 Route 25, Rmney, NH
(603) 358-9551
Safety, Registry of MV / Keene
Concord NH 03301
32 Jimtown Road
Gorham NH 03581
32 Clinton Street, Concord, NH
32 Clinton St
317 Mast Rd
(603) 224-8764
Concord NH 03301
Concord NH 03301
Goffstown NH 03570
31 South Street
Concord NH 03301
Manchester NH 03101
Manchester NH 03101
30 Spring Street
29 Route 9
Nashua NH 03060
Keene NH 03431
29 Hazen Drive
Concord NH 03301
(603) 625-8076
Auburn District Court
284 Londonderry Turnpike
Auburn NH 03032
(603) 225-8845
North End House
(603) 225-4985
North End House
281 N. State Street
Concord NH 03301
(603) 225-4986
North End House
281 N. State Street
Concord NH 03301
(603) 228-2189
North End House
281 N. State Street
Concord NH 03301
(603) 228-4365
North End House
281 N. State Street
Concord NH 03301
(603) 228-4376
North End House
281 N. State Street
Concord NH 03301
(603) 228-2922
Prison
281 N. State Street
Concord NH 03301
(603) 772-7639
NHTI
277 Portsmouth Ave
Stratham NH 03885
(603) 778-8615
NHTI
277 Portsmouth Ave
(603) 524-9757
Laconia District Court
26 Academy
(603) 889-2911
Nashua District Court
25 Walnut Street
281 North State Street Concord NH 03301
Stratham NH 03885
Laconia NH 03246
Nashua NH 03246
(603) 749-3112
Dover District Court
(603) 485-7170
Hookset Liquor Store - Rt 93 S
25 Springer Road
25 St. Thomas
Dover NH 03820
Hookset NH 03106
(603) 485-7758
Hookset Liquor Store - Rt 93 S
25 Springer Road
Hookset NH 03106
(603) 485-7810
Hookset Liquor Store - Rt 93 S
25 Springer Road
Hookset NH 03106
(603) 485-7750
Liquor Commission Store 9
(603) 536-9510
Plymouth District Court
25 Green Street
(603) 226-9636
Fire Academy
222 Sheep Davis Rd
(603) 752-7017
NHCTC
25 Springer Rd, Hooksett
Plymouth NH 03264
Concord NH 03301
220 Riverside Drive, Berlin, NH
(603) 752-6855
Berlin District Court
(603) 863-7925
Sullivan County Superior Court
220 Main Street
(603) 225-7491
Walker Building
(603) 752-9715
NH Tech Institute - Berlin
(603) 929-1298
Hampton Beach Coin Changer
(603) 436-9626
Portsmouth Fishing Port
22 Main Street
Berlin NH 03570
Newport NH 03773
21 S. Fruit Street
Page 51 of 54
Concord NH 03301
2020 Riverside Drive
200 Ocean Blvd
20 Pierce Island Rd
Berlin NH 03570
Hampton NH 03842
Portsmouth NH 03801
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
(Continued)
Current
Telephone
Number
(603) 926-9093
Site Location
Hampton Beach Camper Park
Address
2 Ocean Blvd
(603) 225-5254
Fish & Game
(603) 437-1766
DOT Park & Ride
2 Garden Lane
(603) 334-6076
Pease Golf Course
2 Country Club Rd
Hampton NH 03842
2 Hazen Drive
(603) 889-8749
Hillsboro Cnty Court
19 Temple
(603) 594-9812
Health & Human Services District Office
19 Chestnut
Concord NH 03301
Londonderry NH 03053
Portsmouth NH 03801
Nashua NH 03060
Nashua NH 03060
(603) 964-8149
Rye Harbor Marina
(603) 323-2910
Dept of Safety Motor Vehicles
1870 Ocean Blvd
Rye NH 03870
(603) 363-8961
Chesterfield Gorge State Park
(603) 926-9187
Hampton Beach Bath House
180 Ocean Blvd
Hampton NH 03842
(603) 926-9729
Hampton Beach Bath House
180 Ocean Blvd
Hampton NH 03842
(603) 929-0390
Hampton Beach Bath House
180 Ocean Blvd
Hampton NH 03842
1864 White Mountain Highway
1823 Route 9
Tamworth NH 03817
Chesterfield NH 03443
(603) 672-9016
Milford District Coutr
180 Elm Street, Milford
(603) 228-8801
NHTI Mens Dorm 2nd Floor Kitchen
17 Fan Road, Concord
(603) 228-8895
NH Tech Institute 2 - Concord
17 Fan Rd
Concord NH 03301
(603) 224-2894
NHTI
17 Fan Rd
Concord NH 03301
(603) 224-7120
NHTI
17 Fan Rd
Concord NH 03301
(603) 224-7380
NHTI
17 Fan Rd
Concord NH 03301
(603) 224-7430
NHTI
17 Fan Rd
Concord NH 03301
(603) 225-9838
NHTI
17 Fan Rd
Concord NH 03301
(603) 228-0972
NHTI
17 Fan Rd
Concord NH 03301
(603) 228-8952
NHTI
17 Fan Rd
Concord NH 03301
(603) 228-8909
NHTI Macrury Hall Dental Clinic
17 Fan Rd
Concord NH 03301
(603) 228-8860
NHTI Farnum Library
17 Fan Rd
Concord NH 03301
(603) 224-6900
NHTI North Hall Wing B, 1st Fl
17 Fan Rd
Concord NH 03301
(603) 226-4857
NHTI Strout Hall
17 Fan Rd
Concord NH 03301
(603) 228-8767
NHTI Womens Dorm, 2nd Fl
17 Fan Rd
Concord NH 03301
(603) 228-6032
NHTI Womens Dorm, 3rd Fl
17 Fan Rd
Concord NH 03301
(603) 226-9656
Police Standards & Training
17 Fan Rd
Concord NH 03301
(603) 228-0961
Police Standards & Training
17 Fan Rd
Concord NH 03301
(603) 228-0962
Police Standards & Training
17 Fan Rd
Concord NH 03301
(603) 228-0963
Police Standards & Training
17 Fan Rd
Concord NH 03301
(603) 625-6260
Tirrell Halfway House
(603) 482-9882
Mollidgewock State Park
(603) 763-5925
DOT Rest Area
1400 Route 89
Springfield NH 03284
(603) 763-5974
DOT Rest Area
1400 Route 89
Springfield NH 03284
(603) 763-9104
Sunapee State Park- Bath House
(603) 286-7366
NH Veterans Home
139 Winter Street
(603) 286-9650
NH Veterans Home
139 Winter Street
(603) 752-7077
North Co. Corrections- Berlin
138 East Milan
(603) 736-4794
Epsom Rest Area
(603) 444-9837
Littleton District Court
15 Brook Street
Manchester NH 03101
1437 Berlin Rd
Errol NH 03579
1398 Route 103
Newbury NH 03255
Tilton NH 03276
Tilton NH 03276
Berlin NH 03570
1347 Dover Rd
Page 52 of 54
134 Main Street
Epsom NH
Littleton NH 03561
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
(Continued)
Current
Telephone
Number
Site Location
Address
(603) 224-0245
Health & Human Service-Concord
129 Pleasant Street
Concord NH 03301
(603) 895-2261
Pawtuckaway State Park
(603) 228-0909
Hospital Laundry
(603) 622-1056
Calumet House
126 Lowell Street
Manchester NH 03104
(603) 622-1548
Calumet House
126 Lowell Street
Manchester NH 03104
(603) 623-8282
Calumet House
126 Lowell Street
Manchester NH 03104
(603) 623-9177
Calumet House
126 Lowell Street
Manchester NH 03104
(603) 666-9973
Calumet House
126 Lowell Street
Manchester NH 03104
(603) 666-9979
Calumet House
126 Lowell Street
Manchester NH 03104
128 Mountain Rd
Nottingham NH 03290
127 Pleasant Street
Concord NH 03310
(603) 225-4953
Philbrook Center
(603) 225-4954
State Office Park South Philbrook Center
121 South Fruit Street
Concord NH 03301
(603) 357-4685
Cheshire County Court
(603) 422-8862
DOT, Greeland Park & Ride
(603) 532-8876
Monadnock State Park
(603) 433-2134
Portsmouth District Court
(603) 886-3963
DOT Rest Area
(603) 964-5863
North Hampton Beach
(603) 228-8776
NH State House
(603) 228-8793
State House
107 N. Main Street
Concord NH 03301
(603) 228-8821
State House
107 N. Main Street
Concord NH 03301
(603) 228-8868
State House
(603) 623-9958
NHCTC
1066 Front Street
Manchester NH 03102
(603) 627-1114
NHCTC
1066 Front Street
Manchester NH 03102
(603) 627-4734
NHCTC
1066 Front Street
Manchester NH 03102
(603) 431-9834
Wallis Sands State Park
121 South Fruit Street
12 Court St
Keene NH 03431
1160 Greenland Rd Portsmouth NH 03801
116 Poole Road
Jaffrey NH 03452
111Parrott Ave
Portsmouth NH 03801
110 Broad Street
11 Ocean Blvd
Nashua NH 03060
N. Hampton NH 03862
107 North Main Street, Concord
107 N. Main Street
Concord NH 03301
1050 Ocean Blvd
Rye NH 03870
(603) 228-8824
Main Building
105 Pleasant Street
Concord NH 03301
(603) 224-5312
State Office Park South
105 Pleasant Street
Concord NH 03301
(603) 224-5327
State Office Park South
105 Pleasant Street
Concord NH 03301
(603) 224-5342
State Office Park South
105 Pleasant Street
Concord NH 03301
(603) 228-0327
State Office Park South
105 Pleasant Street
Concord NH 03301
(603) 226-9606
Yellow House Back Poarch
105 Pleasant Street
Concord NH 03301
(603) 226-9606
Yellow House Back Poarch
105 Pleasant Street
(603) 436-9750
Portsmouth Liquor Store
100 Rotary Circle
(603) 436-9758
Portsmouth Liquor Store
100 Rotary Circle
(603) 642-8534
Rockingham County Court
10 Route 125
Brentwood NH 03833
(603) 642-8564
Rockingham County Court
10 Route 125
Brentwood NH 03833
(603) 642-6147
Rockingham County Court 2nd Fl
10 Route 125
Brentwood NH 03833
(603) 642-8416
Rockingham County Court 3rd Fl
10 Route 125
Brentwood NH 03833
(603) 432-4483
Derry District Court
(603) 539-8397
Carroll County Elderly Home
(603) 237-9827
Colebrook District Court
(603) 527-0630
Spaulding Building / Laconia
Concord NH 03301
Portsmouth NH 03801
Portsmouth NH 03801
10 Manning Street
Page 53 of 54
Derry NH 03038
10 County Farm Road
10 Bridge Street
1 Rightway Path
Ossipee NH 03864
Colebrook NH 03576
Laconia NH 03246
Bid No. 523 Inmate and Pay Telephone Services
ATTACHMENT J
PAY TELEPHONE LOCATIONS
(Continued)
Current
Telephone
Number
(603) 527-0631
Site Location
Address
Spaulding Building / Laconia
1 Rightway Path
(603) 524-5476
Speare Building
1 Rightway Path
(603) 926-9734
Hampton Beach Fishing Pier
1 Ocean Blvd
Hampton NH 03842
(603) 228-8841
State Supreme Court
1 Noble Drive
Concord NH 03301
(603) 444-5793
Rt 93 Exit 44 Rest Area
350 Meadow St. Littleton NH 03561
(603) 444-5794
Rt 93 Exit 44 Rest Area
350 Meadow St. Littleton NH 03561
unavailable
Route 89 Rest Area
Page 54 of 54
Laconia NH 03246
Laconia NH 03246
