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OHIO DEPARTMENT OF REHABILITATION AND CORRECllON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
+:.--Mel WORLDCOM
TABLE OF CONTENTS·
SECTION I EXECUTIVE SUMMAR.Y•••.•••••••.••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••1-1
1.1
1.2
1.3
Cover Letter
Executive Summary
Oilier Infonn.ation
1-1
1-1
1-9
SECTION II EQUIPMENT MANUFACTURER'S PROFILE
11.1
II-I
"EqUipment Manufacturer's Profile
':".:.. II-I
SECTION III PROPOSER PROFILE ••••••.••.•.••••.•••..•.....•....•...........•.•....••...•....•.•.••..•.••••.••••ill-l
111.1
111.2
Proposer Profile
Proposer's Mandatory Minimum Qualifications
SECTION IV KEY PERSONNEL PROFILE SUMMARIES
IV.l
Key Personnel Profile Summaries
:
ill-1
111-6
IV-I
IV-I
SECTION V CONTRACT PERFORMANCE ••••••••••••••.•.•..•.•.......•..•.....••••••.••.••••.••.•.•••••••••• V-I
V.l
Contract Performance
V-I
SECTION VI ICOP EQIDPMENT AND SOFTWARE CAPABILITIES, BOTH
PRESENT AND FUTURE .•.•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••.••• VI-I
VI.1
ICOP Equipment and Software Capabilities, Both Present and Future
SECTION VII TECHNICAL DOCUl\1ENTATION
VII. 1 Technical Documentation
VI-l
VII-I
VII-l
Table of Contents - i
Omo DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
SECTION VIII BIDDER RESPONSE INFORMATION
+:.--Mel WORLDCOM
VIII-l
SECTION 5 SYSTEM REQUIREMENTS ••...•.••.••••••••.••••.•..••••••.••••••••••••..•..••.•.•.••••••••••Vln-2
:
.. ,
5.1
General Bidder Requirements
VIII-2
5.1.1
Account Team
VIII-2
VIII-9
5.1.2
Approval of Account Team Personnel..
5.1.3
Account Team Role in Problem Resolution
VIII-1 0
VIII-1 0
5.1.4
Adherence to Municipal, State and Federal Requirements
Year 2000 Compliance
VIII-II
5.1.5
5.1.6
System Programming and Maintenance Orders
VIII-12
5.1.7. _. M9difications to Industry Dialing Requirements
YJII-12
5.1.8
Regulatory Changes
VIII-13
5.2
General System Requirements
VIII-14
5.2.1
Inmate Calling System Components
VIII-14
VIII-16
5.2.2
Proposed Inmate Calling System~
5.2.3
Site Call Processor
VIII-17
5.2.4
Centralized System Database
VIII-17
5.2.5
Inmate Calling System and Related Services
VIII-18
5.2.6
Inmate Calling System Network Services
VIII-18
5.2.7
Collect Call Services
VIII-18
VIII-18
5.2.8
Simultaneous Use
5.2.9
Bilingual Announcement Function
VIII-19
5.2.10
Shut-Down Feature
VIII-19
5.2.11
Blocking Incoming Calls
VIII-20
5.2.12 Maintaining Call Processing and Call Rating Information
VIII-20
5.2.13
Call Blocking (900, 972, 976, 550, etc.)
VIII-20
5.2.14 Call Blocking (Long Distance Carrier Access Numbers)
VIII-22
5.2.15
Call Blocking (Local Access to Long Distance Carrier Access Numbers) .. VIII-22
5.2.16
Call Blocking (Directory Assistance Access Numbers)
VIII-22
5.2.17
Call Blocking (Toll Free Numbers)
VIII-23
5.2.18
Calls Passed Only to Authorized Carriers
VIII-23
5.2.19 Interfaces to Local and Inter-Exchange Carrier Network Services
VIII-23
Vill-24
5.2.20 Network Semces
5.2.21
Collect Call Only Mode
VIII-24
VID-24
5.2.22
Service Quality
5.2.23
Call Set-Up Time
VIII-25
5.2.24 No Second Dial Tone
VIII-25
5.2.25
Programmable Ring Time
VIII-25
5.2.26 User Notification
VIII-25
5.2.27 Call Acceptance
VID-26
Table of Contents - Ii
OHIO DEPARTMENT OF REHABWTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
ook-_ _
Mel WORLDCOM
5.2.28 RestI"icted Voice Chann.el
5.2.29 Service Availability
5.2.30 Network Software for Security Threat Group
5.2.31
Call Processor Drives and Power Supplies
5.2.32 Line Voltage Outlets
5.3
Cennl Data.base
5.3.1
Provide Central Database
5.3.2
Existing Networks
5.3.3
Centralized Database Location
5.3.4
Open Architecture Software
5.3.5
System Security
5.3.6 .' Report Generation
:.' 5.4
-Personal Identification Numbers (pINs)
5.4.1
Personal Identification Numbers (PINs)
5.4.2
Use of Current PIN Assignments
5.4.3
De-activating the PIN Feature
5.4.4
"Class of Service"
5.4.5
Call Duration Limits
5.4.6
Automated Operator Function
5.4.7
System Announcement
5.4.8
PIN Administration Process
5.4.9
Automatic Assignment of PINs
5.4.10 Telephone Number Lists
5.4.11
Inmate Authorized Telephone Numbers
5.5
Restrictions and Fraud Control Options
5.5.1
Restrictions and Fraud Control Options
5.5.2
Pre-Recorded Announcements
1'hird Party Detection
5.5.3
5.5.4
Call Alert Feature
5.5.5
Called Party Deletions from the "Authorized Telephone Number List"
5.5.6
Fraud Detection and Prevention
5.5.7
Fraud Detection and Prevention Capabilities
5.5.8
Extra Dialed Digit Detection
5.5.9
Unusual Or Suspicious Number Sequences
5.5.10 Prevent Inmates from Calling Other Institutions
5.6
General Station Equipment Requirements
5.6.1
Inmate Telephone Station Equipment
5.6.2
Installation
5.6.3
Materials
5.6.4
Power Requirement:s
5.6.5
Physical and Design Characteristics
VIII-27
VIII-27
VIII-28
VIII-29
VIII-29
VITI-30
VIII-30
VITI-30
VIII-31
VIII-31
VIII-32
VIII-33
\1II-36
VIII-36
VIII-36
VIII-36
VIII-36
VIII-40
VIII-40
VIII-41
VIII-41
VIII-45
VIII-45
VIII-45
VIII-46
VIII-46
VIII-47
VITI-47
VIll-49
VIII-50
VIII-51
Vill-52
VIII-53
VIII-53
VIII-53
VIII-54
VIII-55
VIII-55
VIII-55
VIII-55
VIII-56
Table of Contents - iii
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICE'S
5.6.6
Handset Cord Component
VIII-56
5.6.7
Compact DesigIl
VITI-56
5.6.8
Dual-Tone Multifrequency (DTMF)
VIII-57
5.6.9
Phones Not Programmable
VIII-57
5.6.10 No Coin Entry Slots
VIII-57
5.6.11
Station Set Identification Numbers
VIII-57
5.6.12 Background Noise Reduction
VIII-58
5.6.13
Voice Amplification Controls
VIII-58
5.6.14 Bilingual Dialing Instructions
VIII-58
5.6.15
Bilingual Warning Statement
VIII':58
5.6.16 Maintaining Dialing Instructions and Warning Statements
Vill-59
."~'~ _5.7
yoice Quality
VIII-60
.<,;; -5.7.l -Voice Quality Standards
VIII-60
5.7.2
Voice Quality
VIII-60
VIII-61
5.8
Americans with Disabilities Act Compliance (ADA)
5.8.1
TDDmy Compatibility
VIII-61
5.8.2
roDmy Devices
VIII-62
5.8.3
Portable roDmy Equipment.
VIII-63
5.8.4
Keyboard Entry
VIII-63
5.8.5
Display and Printer Device
VllI-63
5.8.6
Monitoring Capability
VIII-63
5.8.7
Record Call
VIII-63
5.8.8
Decoding and Playback
VIII-64
5.8.9
Call-Length Timer
VIII-64
5.9
Collect Call Services
VIII-65
5.9.1
Automated Operator
VIII-65
5.9.2
Billing and Collection
VIII-66
5.9.3
Billing Assistance
VIII-66
5.9.4
Local, Intra-LATA and Inter-LATA Collect Call Services
VIII-66
5.9.5
International Calling Restrictions
VIII-66
5.9.6
Collect Calls Rates Within Ohio
VIII-67
5.9.7
Collect Calls Rates Outside of Ohio
VIII-67
VIII-68
5.9.8
Percentage of Revenue
5.9.9
Commission Checks
VIII-68
5.10 Miscellaneous Requirements
VIII-69
5.10.1
Special Information Tones (Sm, RingINo Answer, and Busy Conditions. VIII-69
5.10.2 Local Exchange Service
VIII-69
5.10.3 Installation and Maintenance
VIII-69
5.11 System Calling Protocols
VIII-70
5.11.1
Electronic Identification
VIII-70
5.11.2 No AcceptancelNo Answer
VIII-70
oo
Table of Contents - iv
OIDO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
5.11.3
Call Acceptance
5.11.4 Voice Response
5.11.5 Recorded Messages
5.11.6 Calling Party Announcement
5.11.7 Call Acceptance Instructions
5.11.8 Rate Announcement
5.12 System Call Recording and Monitoring
5.12.1
System Call Recording
5.12.2 De-Activate Recording Feature
5.12.3
Call Monitoring
5.12.4 Live Monitoring
5.12.5 "Real Time"
5.12.6~:~Digital Drives
5.12.7 Record Both Parties
5.12.8 Voice Playback Quality
5.12.9 Storage Capacity
5.12.10 Call Storage Beyond Six Months
5.12.11 Storage Capacity Beyond Six Months
5.12.12 Speakers
5.12.13 Networked Workstations
5.12.14 Playback System
5.12.15 Search Capabilities
5.12.16 PIN Recording
5.12.17 Recording Equipment
5.13 General System Operational Requirements
5.13.1
Inmate Calling System Operation
5.13.2 Network Services
5.13.3 Remote Access
5.13.4 Electrical and Environmental Requirements
5.13.5
Surge Protection
5.13.6 Lightning Protection
5.13.7 Uninterruptible Power Supply (UPS) Systems
5.13.8 UPS Installation and Maintenance
5.13.9 Commercial Power Interruptions
5.13.10 Automatic Shut Off
5.13.11 System Recovery
5.13.12 Equipment Space Requirements
5.13.13 Administration from Single Workstation
5.13.14 Graphical User Interface
5.13.15 Capability for LAN Connection
5.13.16 "Equipment Racks"
5.13.17 Remote Location for Equipment
~--
MCIWORWCOM
VIII-70
VIII-71
VIII-71
VIII-71
VIII-72
VIII-73
VIII-74
VIII-74
VIII-77
VIII-79
VIII-81
VIII-81
VIII-81
VIII-82
VIII-82
VIII-82
VIII-82
VIII-83
VIII-83
VIIl-84
VIII-85
VIII-86
VIII-86
VIIl-86
VIII-87
VIII-87
VIII-89
VIII-90
VIII-90
VIII-90
VIII-91
VIII-91
VIII-91
VIII-91
VllI-92
VIII-92
VIII-92
VIII-92
Vill-93
Vill-93
VIII-93
Vill-93
Table of Contents - v
OHIO DEPAR'J'MENf OF REHABILITATION AND CORRECflON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.13.18 Monitors
5.13.19 Password Protection.
+:.---
Mel WORLDCOM
VIII-94
VIII-95
I •••••••••••••••••••• I •••••••••••••• I ••••••••• I
5.13.20 Drives and Power Supplies
5.14 System Capacities
5.15 Softw'are Enhancements/lJp,grades
5.15.1
Requests for Software Enhancements
5.15.2 Release Num.ber
5.16 General System Management Requirements
5.16.1
~ate Calling System Administration
5.16.2 "Real Time" System Changes
5.16.3 User Interface Screens
5.16.4 Inmate Record Transfers
5.16:5"- ~ System Security
5.17 Data Back-Up
5.17.1
Data Back-Up
5.17.2 Database Back-Ups and Archiving
5.17.3 Data Recovery
5.17.4 Back-Up Schedules
5.17.5 Off Site Data Storage
5.17.6 O-wn.ership
5.18 System Reports
5.18.1
System Reports
5.18.2 Report Generation
5.18.3 User Level Restrictions
5.18.4 Graphical User Interface
5.18.5 Laser Printers
5.18.6 Standard and Customizable Reports
5.18.7 Sample Reports
5.18.8 Automatic Report Generation by Selected Criteria
5.18.9 Automatic Report Generation by Location
5.18.10 Processing Speeds
5.18.11 ASCII Format
5.18.12 Oilier Fonn.ats
5.18.13 Hard Copy and On Line Formats
5.18.14 Types of Reports
5.18.15 Custom Queries
5.18.16 Import Capabilities
5.19 Inmate Account Information
5.19.1
Inmate Account Information
5.19.2 Alert Levels
5.19.3 Call Privilege Restrictions
Vill-96
VIII-97
:
VllI-98
VIII-98
VIII-98
VIII-1 00
VIII-1 00
VIII-1 00
Vill-100
VIII-1 09
vIiI-lID
VIII-111
VIII-111
VIII-Ill
VIII-Ill
VIII-112
Vlli-112
VI'Il-ll2
VIII-113
VIII-113
VIII-lIS
VIII-117
Vill-118
VIII-119
VIII-120
VIII-121
Vlli-121
VIII-121
VIII-121
VIII-121
VIll-122
VIII-122
VITI-122
VIII-124
VIII-124
VIII-125
VIII-125
VIII-126
VIII-127
Table of Contents - vi
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~--Mel
WORLDCOM
5.19.4
Maximum Number of Assignable Telephone Numbers
VIII-I 27
5.19.5
English or Spanish Voice Messages
VIII-128
5.19.6
Other Languages
VIII-129
5.19.7 Inm.ate Accounts
VIII-129
5.20 Additional Operation Requirements
VIII-130
5.21 Transition and Implementation Requirements
VIII-132
5.21.1
..................................................................................................................... VIII-132
5.21.2
..................................................................................................................... VIII-I 33
5.21.3
..................................................................................................................... VIII-134
5.21.3
..................................................................................................................... Vill-138
5.21.4
..................................................................................................................... VIII-I 38
5.21.5
..................................................................................................................... VIII-l 39
5.21:6
..................................................................................................................... VITI-139
5.22 Implementation Tearn
VIII-140
5.22.1
Implementation Tearn
VIII-140
5.22.2
..................................................................................................................... VIII-142
5.22.3
..................................................................................................................... VIII-143
5.22.4
..................................................................................................................... VIn-143
VIII-144
5.23 System Testing
VIII-145
5.24 System Acceptance
5.25 System Documentation
VIII-I 46
System Documentation
VIII-146
5.25.1
5.25.2 Trouble Logs
VIll-146
5.25.3
Documentation
VIII-146
5.26 Training Requirements
VIII-147
..................................................................................................................... Vill-147
5.26.1
..................................................................................................................... VIII-l 47
5.26.2
..................................................................................................................... VIII-147
5.26.3
..................................................................................................................... Vill-148
5.26.4
..................................................................................................................... VIII-149
5.26.5
..................................................................................................................... VIII-149
5.26.6
.....................................................................................................................VITI-149
5.26.7
5.26.8
..................................................................................................................... VIII-149
.....................................................................................................................VITI-ISO
5.26.9
5.26.10 ..................................................................................................................... VIII-ISO
5.26.11 ..................................................................................................................... VIII-ISO
5.26.12 ..................................................................................................................... VIII-ISO
5.27 Post Installation and Expansion Requirements
VIII-lSI
5.27.1
..................................................................................................................... Vill-lSl
5.27.2
..................................................................................................................... VIII-lSI
..................................................................................................................... VIII-lSI
5.27.3
Table of Contents - vii
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.27.4
5.27.5
5.27.6
5.28 Phase Out Plan
-.J-:---
Mel WORLDCOM
VIII-152
VIII-l 52
VIII-153
VIII-I 54
SECTION IX IMPLEMENTATION AND TRAINING PLAN WITH TIME LINE ••••••IX-l
IX.!
Implementation and Training Plan with Time Line
IX-I
SECTION X MA.IN'TENANCE PLAN •.•••••••••..••••••••.••..•••••••••.•••••••••.•••••••••.••••••••••••••••••••..•••• X-I
X.I
Maintenance Plan
X-1
SECTION XI FINANCIAL OVERVIEW•••••••••••.•••••••••.••••••••••...••••••••..••••••••..••••••••.••.••••••••.XI-l
XI.!
Fin8l1cial Overview
X-I
SECTION XII PROOF OF INSURA.NCE .••••••....••••••••...•••••••• ~.•••••••••.••••••••.•..••••••.•..••••••••. XII-I
XILI
Proofof Insuran.ce
XII-I
SECTION XllI PERFORM.ANCE BOND •.•••••••••..•.••••••••.••.•••••••••••.•••••.•••••••••.•••••.•••••••••.•XllI-l
SECTION XIV REQUIRED SPECIFICATIONS
XIV.I Required Specifications
XIV.1.1 Required Specifications Defined
XIV.1.2 Alternatives to Required Specifications
XIV-l
XIV-I
XIV-I
XIV-I
SECTION XV COMMERCIAL AND PROPRIETARY MATERIALS ••..••••••••.•••••••••.• XV-l
XIV.1 Commercial and Proprietary Materials
'XV-I
SECTION XVI CONFLICT OF INTEREST •••.••••••••.•.•.••••••.••..•••••••••••.•.•••••••••••••••••••••.••XVI-l
XIV.1 Conflict of In.terest
GENERAL CONTRACT TERMS AND CONDITIONS
'XVII.t Terms and Conditions
'XVI-l
XVll-l
'XVII-l
Table ofContents - viii
OHIO DEPARTMENT OF REHABILITATION AND CORRECI10N
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
SECTION I
EXECUTIVE SUMMARY/
COVER LETTER
1.1
Cover Letter
4.2 The cover letter must be in thefonn ofa standord business letter containing the Proposer's name,
address, and telephone number and must be signed by an individual authorized to legally bind the
Proposer. The letter will provide an executive summary oj the solution that the Proposer pions to
provide.
The MCI WORLDCOM Communications, Inc. (MO WoridCom) cover letter has
been signed by Jerry A. Edgerton, Senior Vice President, MO WorldCom Government
Markets. Mr. Edgerton is authorized to legally bind MO WoridCom to the contract
resulting from the ICOP RFP. We provide this cover letter at the beginning of the
proposal volume.
In the following sections, we provide MO WorldCom's Executive Summary
(Section 1.2), and the other material required by RFP Section 4.2 (Section 1.3). Section 1.2,
Executive Summary, also address the Proposer Qualification Statement requirements
(RFP Section 1.7), except for the manufacturer's "comfort" letters which we address in
proposal Section II, Equipment Manufacturer's Profile.
1.2
Executive Summary
1.7 In responsding to this RFP, Proposer represents that Proposer's comparry possesses the copabiIilies,
Hardware, Software, and personnel necessary to provide an efficient and successful installation of
properly operating Equipment and Software. Proposer must also ensure continued maintenance and
support of the proposed System by Proposer's trained and certifiedpersonnel, and available parts,
over the tenn of the contract.
The Proposal must include a summary, which describes how the Proposer's experience in the
telecommunications industry qualifies it to provide the /COP required in this RFP. The Proposer may
demonstrate this experience by listing specific projeas where similar services to those specified in the
RFP were perjonned.
For the past ten years, MO WoridCom has taken great pride in prOViding inmate
telephone services to the Ohio Department of Rehabilitation and Correction (ODRq.
Our in-depth understanding of ODRC is a direct result of our extensive experience
Section 1-1
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
~
Mel WORLDCOM
working with ODRC administrative staff and executive personnel. MO WorldCom
will embrace the opportunity to continue to serve ODRC.
While MO WorldCom has a proven record of meeting and exceeding the
Department's requirements, we are not content to rest on our laurels. With this
proposal, we intend to leverage our unique experience in the inmate telephone industry
to improve systems and processes, while committing additional resources to reduce the
administrative burden on the ODRe.
In the remainder of this Executive Summary we discuss the following pertaining
to our offering:
• The MO WorldCom Team: Experience and Expertise
• Superior System Architecture
• Comprehensive Management Approach
• Continued Maintenance and Support
• Commitment to Technology Enhancement and Improved Service
THE MCI WORLOCOM TEAM: EXPERIENCE AND EXPERTISE
The Inmate Call Out Program and Related Services procurement calls for stateof-the-art call processing and call monitoring and recording services. MO WorldCom
has been providing inmate telephone service to customers since 1989, and over that
time we have established a reputation of being able to successfully combine call control
and recording capabilities into a seamless solution for inmate telecommunications. We
currently support inmate telephone service customers in the following 20 states:
Arkansas, Alabama, California, Colorado, Connecticut, Florida, Georgia, illinois,
Kentucky, Louisiana, Michigan, Minnesota, Missouri, New Jersey, New York, Ohio,
Texas, Virginia, Wisconsin, and Wyoming.
We have drawn on this experience to design the technical solution described in
this proposal. At the same time, we have never forgotten that new technologies and
procedures can augment, but never replace, solid customer service.
MO WorldCom's commitment to meeting customer requirements is
demonstrated by our performance on the current ODRC contract. MCI WorldCom has
been able to implement solutions that benefit both the inmates, by improving customer
service, and the Ohio Department of Rehabilitation and Correction, by reducing their
administrative workload. An example of this commitment is MO WorldCom's account
team, which works hand-in-hand with investigators and agents, providing them with
an additional investigative resource; one of the tools we provide is a regular report that
Section 1-2
McI~Wi~O=iR='LD- COM
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL
PROGRAM (lCOP) AND RELATED SERVICES
our
ll
highlights IIhot numbers and possible criminal activity. While MCI WorldCom is
proud of this and other significant accomplishments, we continue to strive for service
improvements wherever possible.
For the purposes of the Inmate Call Out Program and Related Services (lCOP)
procurement, we have teamed with Global Tel*Unk Corporation (Global Tel*Link) and
Ameritech Services, Inc. (Ameritech). In the following table, we identify the
responsibilities of each subcontractor and the reasons why we selected them. Following
the table, we provide additional information pertaining to each company.
Table 1-1. The MCI WorldCom Team Subcontractors
Team
Member
Global
Tel*Link
Responsibilities
•
Install and maintain an inmate
telephone system - LazerPhone
•
Manage and maintain the central
server and back-up center
•
Provide full time technicians
physically located in the State of
Ohio to install, maintain and
service all related inmate
telephone equipment
•
Provide all trainers and training
materials for training sessions
•
To facilitate statewide support of
LazerPhone, Global Tel*Unk will
train Ameritech employees in the
installation and maintenance of
LazerPhone, and provide ongoing
training and support as necessary
Reasons for Selection
•
Extensive experience in
implementing integrated
inmate call control,
processing, and recording
system solutions
•
Designed and
implemented an inmate
call control, processing,
and recording system
platform - LazerPhone which is currently used in
17 county programs
•
The same Global Tel*Link
professionals who
implemented LazerPhone
in those counties will
support MO WorldCom
in implementing the new
ICOPsystem
•
Commitment to
providing excellent
customer service
Section 1-3
~
OHIO DEPARTMENT OF REHABn.rrATION AND CORRECI10N
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
Team
Member
Ameritech
MCI....IM-O-I/l-WCOM
Responsibilities
• Provide full time technicians
physically located in the State of
Ohio, to maintain and service all
inmate telephones at each ODRC
facility
• Serve as back up to Global
Tel*Link for maintenance of the
LazerPhone platform
Reasons for Selection
•
Ameritech Inmate Calling
Services (AlCS) provides
a revolutionary service
and is in the forefront in
offering new technologies
and solutions to the
correctional marketplace
•
In the State of Ohio,
Ameritech is the current
• Provide and maintain inmate
TOO phones/devices and
enclosures where required by
OORC
• At OORC locations within
Ameritech's traditional franchise
territory, Ameritech will continue
to own the inmate telephones
provider of inmate call
out services for Franklin,
Cuyahoga, Montgomery,
and Summit counties
•
Ameritech's support of
OORC over the past
decade has resulted in a
familiarity with the
personnel, protocols,
policies, and procedures
observed by OORC
facilities
•
Commitment to
providing excellent
customer service
Section 1-4
OHIO DEPARTMENr OF REHABILITAnON AND CORREcnON
INMATE CALL OUT PROGRAM (leOP) AND RELATED SERVICES
+:.--Mel WORLDCOM
Global Tel*Link. Global Tel*Link is an Alabama corporation with corporate
headquarters in New York and Paris. The hallmark of Global Tel*Link's products and
services is their unique software control system, LazerPhone, one of the most advanced,
yet user-friendly, inmate telephone system platforms on the market today. LazerPhone
will be implemented by the same Global Tel*Link professionals who implemented
LazerPhone in 17 counties across the nation. Global Tel*Link's knowledge will ensure
the successful implementation of the new ICOP system.
MO WorldCom selected LazerPhone as it:
•
Provides a proven, fully integrated and fully networked call processing and
recording solution
•
Provides superior administrative support through its control and reporting
features
•
Provides superior reliability and performance as its continuously performs
self diagnostics and automatically provides system software maintenance
upgrades
•
Can be easily upgraded to accommodate inmate population growth.
Ameritech. Ameritech pioneered inmate service in the late 1970s, and currently
provides inmate service to the majority of state, county, city, and local jails and
correctional institutions within their traditional service region of illinois, Indiana,
Michigan, Ohio, and Wisconsin. In the State of Ohio alone, Ameritech is the current
provider of inmate call out services for Franklin, Cuyahoga, Montgomery, and Summit
counties along with several other county and city facilities. Ameritech Inmate Calling
Services (AlCS) prOVides a revolutionary service and is in the forefront in offering new
technologies and solutions to the correctional marketplace. Ameritech's support of
OORC over the past decade has resulted in a familiarity with the personnel, protocols,
policies and procedures observed by OORC facilities both individually and collectively
creating a sense of security and confidence in Ameritech's management and
maintenance abilities. Ameritech's Ohio-base presence provides all the expertise of a
major telecommunications company serving ODRC's correctional facilities.
As the prime contractor, MO WorldCom will serve as the point of contact for
OORC representatives. MO WorldCom's dedicated ODRC account team and project
manager will coordinate the implementation of the ICOP system. This team will
continue to develop and refine the level of service currently provided to OORC by MO
WorldCom.
Section (-5
Omo DEPARTMENT OF REHABILITATION AND CORRECI10N
INMATE CALL OtJT PROGRAM (lCOP) AND RELATED SERVICES
--i-:-_ _
Mel WORLDCOM
SUPERIOR SYSTEM ARCHITECTURE
MO WorldCom has chosen a team of vendors that represent the "best of breed"
in the inmate telecommunications industry. As an integrator of inmate calling systems,
MCI WorldCom is not wedded to a particular technology or vendor. This advantage
allows us to select, without bias, the best possible team members with the right
products for the OORC Inmate Call Out Program. MO WorldCom's choice of vendors
was based on our thorough understanding of both the stated and unstated needs of
OORC. We had to choose partners who would perform above and beyond other
providers in the industry.
Based on extensive market research, we selected Global Tel*Link to provide fully
integrated on-premise inmate call processing and call monitoring and recording
platforms.
Our proposed system architecture addresses several requirements that were not
part of the current contract (e.g., access to a system-wide database, remote audio
monitoring). The inmate calling system we have designed with Global Tel*Link will
provide OORC with major benefits/advantages including, but not limited to the
following:
•
Each ODRC facility linked via private Wide Area Network
•
Full redundancy of mission critical data
•
Enhanced investigative ability through high speed system wide reporting
•
Key Word search of archived conversations
•
Real time on board diagnostics for improved trouble reporting
COMPREHENSIVE MANAGEMENT ApPROACH
Oelivering superior customer service to ODRC is our primary goal. To achieve
this goal, MO WorldCom will draw on our team's significant presence within the state
of Ohio. Under the leadership of Mr. John O'Bryan, the ODRC Account Manager, Mr.
Tracy Stewart, the MO WorldCom Project Manager, Mr. Steve Deforrest, the Global
Tel*Link Account Manager, and Mr. Jim Gross, the Ameritech Account Manager, the
MO WorldCom Team will provide timely and responsive customer support
throughout the life of this program. We provide additional information on our key
team members in proposal Section IV - Key Personnel Profile Summaries.
In addition, all of the groups described below will be available to support the
OORC on an as-needed basis. These groups complement the dedicated organization
within MO WorldCom Government Markets that supports inmate telephone system
Section 1-6
OHIO DEPARTMENT OF REHABIUTA'IlON AND CORRECI10N
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
MCI-Wi-O-I/l-W-COM
customers across the country. As the OORC Account Manager, Mr. O'Bryan is
empowered to commit whatever resources are needed to implement services under this
contract.
• Marketing Support. Works with OORC to identify and evaluate emerging
technologies.
•
Product Development. Develops new and unique features for our corrections
customers; maximizes the capabilities of a given platform.
•
Field Operations. Responsibilities include installation of call control
equipment, call monitoring and recording equipment, and inmate phones.
This group is also the first point of contact for trouble management.
•
Systems Operation. Assists the Field Operations group with call detail
collection, trend analysis, and UOB validation.
• Finance Administration. Oversees tariff integrity and ensure accurate and
timely commission payments.
As the OORC Account Manager, Mr. O'Bryan is empowered to commit whatever
resources are needed to implement services under this contract.
CONTINUED MAINTENANCE AND SUPPORT
The MO WorldCom ICOP Account Team will provide continued maintenance
and support. Leading our efforts in Ohio, Mr. Tracy Stewart will draw upon his
experience with the State of Ohio, as well as the knowledge from managing other state
programs. Mr. Stewart, and two dedicated Field Service Managers who currently
perform the same duties for the current contract, will be primarily responsible for our
maintenance and support efforts. This trio of seasoned professionals will orchestrate
the activities of our partners: Global Tel*Link and Ameritech.
Our previous experience with Global Tel*Link reinforced our decision to use
their overall solution. Global Tel*Link will install and maintain their LazerPhone
platform at all OORC locations. Ameritech has demonstrated their commitment for the
past ten years providing service to the State of Ohio. Ameritech will provide
maintenance services for all inmate telephones throughout the State of Ohio, as well as
serve as a back up to Global Tel*Link where required. Minimizing the number of team
members allows MO WorldCom to 'focus' our team's efforts, while eliminating layers
of unnecessary support. Our objective is to build upon our reputation for unparalleled
service, and we are confident that our proposed team will meet and exceed this
objective.
Section 1-7
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
M6~W---O---iR-'LDCOM
We provide more information regarding maintenance in proposal Section X Maintenance Plan.
COMMITMENT TO TECHNOLOGY ENHANCEMENT AND IMPROVED SERVICE
MO WorldCom has extensive experience deploying all of the technologies
required to implement and manage the service required under this solicitation. In
addition, MCI WorldCom recognizes that inmate telephone services is a rapidly
evolving industry. In 1989, when MO WorldCom first began providing inmate calling
services, we provided live operator processing and little automation. Call control was
not the critical component of managing an inmate calling program it became in the
early 1990s, and the use of WAN technology to support inmate applications was
unheard of. In contrast, today's inmate telephone service is highly automated, with
enhanced call control and monitoring features. As the technology evolves new features
and functionality will continually be introduced.
MO WorldCom has. a commitment to stay abreast of the latest developments
within the industry, and will keep OORC appraised of technical developments that may
be applicable to the Inmate Call Out Program. We will also work closely with OORC to
identify emerging needs, and with our vendors to satisfy those needs. This
commitment ensures that OORC will continually benefit from the economies and
efficiencies that new technologies bring.
THE MCI WORLDCOM COMMITMENT
We believe that upon review of our proposal, OORC will conclude that the MO
WorldCom team is best prepared to implement a comprehensive telecommunications
solution for inmate calling services. From system components to management
approach, MCI WorldCom has demonstrated a thorough understanding of the Ohio
Department of Rehabilitation and Correction's requirements. We are confident OORC
will determine that our solution is the most robust offering based on the following:
demonstrated management and leadership within the correctional market; a fullyintegrated, single-manufacturer solution; fault tolerant equipment design; world class
WAN architecture; and a commitment to provide continually improving services under
this contract.
While we place a great deal of emphasis upon the selection of industry leading
partners within their area of expertise, MCI WorldCom's expertise integrating these
entities with our dedicated correctional organization sets us apart as the premier
provider of state correctional telecommunications solutions.
Section 1-8
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (ICOP)
AND RELATED SERVICES
Every member of MO WorldCom's dedicated ODRC account team is prepared
to provide service that will not just satisfy, but exceed the expectations of ODRe. We
place high value on our relationship with the State of Ohio, and are proud of the
partnership that has resulted in the successful delivery of services over the past ten
years. By selecting MO WorldCom, ODRC will realize a risk-free implementation,
ongoing enhancements to customer service, and - most important- the outstanding
performance that only MCI WorldCom's experienced professionals can deliver.
1.3
OTHER INFORMATION
4.2 The executive summaryllener must contain the following iriformation:
1.
A staleme1ll regarding the Proposer's legal structure (e.g., corporalion. partnership, etc.), federal tax
idenJificalion number, and principal place ofbusiness.
The bidding entity, MO WORLDCOM Communications, Inc. (referred to in this
proposal as MO WorldCom) was incorporated in Delaware on February 6, 1972, and is
a global telecommunications company with business in every state in the union and
over 240 international locations. MO WorldCom's federal tax identification number is
13-2745892.
2.
A list of the people who prepared the Proposal, im:luding their titles. A Stalement that the person
signing the Proposal cenifies tluJr he or she is the person in the Proposer's organization who is
responsible for, or authorized to make decisions as to malters relating to this RFP.
The following MO WorldCom individuals prepared this proposal:
Steve Viefhaus
Senior Sales Manager
Cindy Tyeskey-Gage
Western Operations Manager
Marty Recker
Field Program Manager
Patrick Pline
Field Operations Manager
Kevin McGeady
Associate Commercial Counsel
Wendell Yacur
Senior Proposal Manager
As Senior Vice President, MO WorldCom Government Markets, I, Jerry
Edgerton, certify that I am the person who is authorized to make decisions as to matters
relating to the RFP. In addition, my authorized representative for this project, Steve
Viefhaus, is also authorized to make decisions as to matters relating to the RFP and MO
WorldCom's proposal.
Section 1-9
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
3.
~----Mel
WORLDCOM
'!he name. telephone number. and fta number ofa contact person who has authority to answer
questions regarding the Proposal.
The MO WorldCom contact person is Mr. Steve Viefhaus. Steve can be reached
at (314) 342-8105 [fax (314) 342-7306] or via electronic mail at steve.viefhaus@Wcom.com.
He will be available to answer questions regarding MO WorldCom's proposal.
4.
A list of all subcontractors, if any. that the Bidder will use on the Project if the Proposer is selected to
do the work.
MO WorldCom identified OUI selected subcontractors, their responsibilities, and
the reasons we selected them earlier in this section in Table I-I.
5.
For eadz proposed subcontractor. the Bidder must attach a lener from the subcontractor, signed by
someone DlIthorized to legally bind the subcontractor. with the following inclllded in the letter:
a.
'!he subcontractor's legal status,
address.
b.
'!he name and phone number ofsomeone who is authorized to legally bind the subconlraetor
to contractual obligations.
c.
A description ofthe work the subcontractor will do.
d.
A commitment to do the work if the Proposer is selected.
e.
A statement that the subcontractor has read and understood the RFP and will comply with
the requirementS of the UP.
taJ:
idenlijiCtJlion number. and principal p1lJl:e ofbusiness
In Attachment 1, MO WorldCom provides commitment letters from Global
Tel*Unk and Ameritech.
6.
A statement that the Proposal meets all the requirements ofthis UP.
MCl WorldCom's proposal meets all of the requirements of the RFP, as set forth
in more detail throughout OUI proposal.
7.
A statement that the proposal will be validfor one hundred twenty (120) days from the Proposal Due
Date.
MO WorldCom's proposal will be valid for one hundred twenty (120) days from
the proposal due date of September 24, 1999.
8.
An acknowledgement ofreceipt ofUP amendments issued by the ODRC.
MO WorldCom acknowledges receipt of Amendment #1.
Section 1-10
OHIO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL OtJT PROGRAM (lCOP) AND RELATED SERVICES
9.
A statement thai the Proposer does not discriminate in its employmentpractices with regard to race,
color, age, religion, sex, veteran stalUS, sexual preference, national origin. or disability.
MO WorldCom does not discriminate in its employment practices with regard
to race, color, age, religion, sex, veteran status, sexual preference, national origin, or
disability.
10. A statement that no attempt has been made or will be made by the Proposer to induce tl11J other
person orfirm to submit or not to submiJ a Proposal.
No attempt has been, or will be, made by MCr WorIdCom to induce any other
person or firm to submit or not to submit a proposal.
11. A statement that indicllles whether the Proposer, or tl11J of its' agents. has a possible conflict of
interest with tl11J Stale emp/qyee involved in this Project or tl11J other conflict ofinterest as described
in Section 3.7.3 of this RFP and, if a conflict exists. then an explanation of the conflict must be given.
The ODRC has the right 10 reject a Proposal in which a conflict is disclosed.
Neither MO WorldCom, nor any of its' agents, has a conflict of interest with any
State employee involved in this project, or any other conflict of interest as described in
RFP Section 3.7.3.
Section 1-11
'T-
Omo DEPARTMENT OF REHABILITATION AND CORRECl10N
_
Mel WORLDCOM
INMATE CALL 0tJT PROGRAM (lCOP) AND RELATED SERVICES
SECTION II
EQUIPMENT
MANUFACTURER'S PROFILE
Equipment Manufacturer's Profile
11.1
4.3
Equipment Manfacrurer 's Profile
Ifthe Proposer is not the manufacturer ofthe Equipment, the Proposer shallprovide information which
shows the quality ofthat manufacturer. Important information includes, but is not limited to. years in
business, annual report, market share, product strategies, management strength, number ofemployees, and
home office location.
MO WorldCom does not manufacture the prison telephones, call-processing
equipment, or recording and monitoring devices described in its proposal. Mel
WorldCom has selected industry-leading subcontractors/vendors to provide this
equipment. MCI WorldCom will integrate this equipment with its own network
services to provide the ICOP and related services.
Table II-l summarizes the high quality of the manufacturers MO WorldCom has
selected. As can be seen, our subcontractor (Global Tel*Link) and vendor (phillips,
Brooks & Gladwin - PBG) is a leading prOVider of equipment for the inmate calling
market Global Tel*Link is identified as a subcontractor, as they will provide products
and services, while PBG is identified as a vendor, as they will provide products only.
Table II-I. Manufacturer Profiles
Product
LazerPhone Inmate
Telecommunications System
Prison telephone enclosures and
sets
YealS in Business
10yealS
40yeafS
Market Share
Global TerUnk has eamed marlcet
share both on its own and as an
equipment supplier to other
vendalS. Global Tel*Unk's share
in its defined marl<et is more than
PSG is the largest manufacturer of
Inmate telephones, with a marlcet
share of more than 60%.
25%.
Section fl-l
OHIO DEPARTMENT OF REHABn.rrAnON AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
i~I"~.~~~"',J rj._I~f:·
Profitability
Global TerUnk is a wholly owned
subsidiary of Schlumberger, a
multi-b/1lion dollar international
corporetion employing 63,500
people in 100 countries. In 1998,
Schlumbetger had $11.8 billion In
revenue and $1.0 billion in net
income.
Product strategies
•
Management
Strength
PC-Based products are
engineered for use by all
levels of law enforcement
personnel (federal, state,
county, etc.) in a cofT8Ctions
environment
•
All products ate stata-of-theart and are intended to be
used as investigative
communication tools
•
Global Tel*Unk is dedicated to
taking care ofcustomers and
teaming partners by providing
complete, innovative solutions
that ensute mutual success
•
PBG has shown a profit for the
past five years, with strong growth
trends over that time as they
expand into new business
segments (e.g. fabrication plants,
systems integration).
The Global TerUnk senior
management staff has a
combined 65 years of
experience in the
telecommunications industry
•
All products are designed for
high security and low
maintenance
•
Emphasis on creating quality
systems and programs to
ensure the highest level of
quality possible
PBG's focused approach to
meeting customer needs includes:
•
Strategic investments in
infrastructure (e.g. state-ofthe-art manufacturing
equipment; new IS system
and cotpOrate networlc; EDI
capability; and Bar Coding)
•
ISO 9000 certification (March
1996)
•
Perfonnance incentive plan
basad on attainment of
customer satisfaction goals
Number of
Employees
80 employees in the United States
and Puelto Rico
200+, with over 150 subcontractors
nationwide.
Home Office
Location
Mobile, AL
Cumming, GA
Global TerUnk has offices in New
Orleans, LA; Richmond, VA; and in
Puerto Rico
PBG has an office In Columbus,
OH, and a regional canter in
Indianapolis, IN
We provide an annual report for Global Tel*Link in Attachment 2. As PBG is a
private company, no annual report is available. Instead, we provide a Report of
Independent Auditors for PBG.
Section B-2
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL Our PROGRAM (IeoP) AND RELATED SERVICES
+:-:-"-Mel WORLDCOM
1.7 Proposer Qualification Statement
Where the Proposer is not the manufacturer ofthe Equipment a manufacturer's letter ofsupport
(sometimes known as a "comfort letter ") must be included as part ofthe response. Content ofthe letter
must mirror the manufacturer's guarantee for the term ofthe contract.
In proposal Attachment 3, we prOVide 'Comfort Letters' for Global Tel*Unk and
PBG.
Section B-3
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OlTI' PROGRAM (ICOP) AND RELATED SERVICES
+:.--Mel WORLDCOM
SECTION III
PROPOSER PROFILE
In this section, MO WorldCom addresses the Proposer Profile requirements
(RFP Section 4.4), as well as the Proposer's Mandatory Minimum Qualification
requirements (RFP Section 1.8).
111.1
Proposer Profile
4.4
Proposer Profile
The Proposal shall provide a brieforganizational history or background, including but not limited to. recent
data describing the current organization, dale ofincorporation, number ofemployees. home office location,
number ofcertified technicians. Equipment and Software manufacturer affiliations; industry experience;
marketplace experience: relationship with the manufacturer ofthe proposed EqUipment and Software;
experience with the proposed Equipment and Software.
A description ofthe range ofproducts and services relating to this ICOP that are provided by the Proposer
shall be included. An explanation ofthe Proposer's experience with similar ICOP and related services shall
also be included.
In September 1998, two of the most innovative telecommunications companies in
the world-MO and WorldCom--;oined forces to create a unique global
communications enterprise. The combined company-MO WorldCom----magnifies
each legacy company's ability to deliver products and services seamlessly to customers
ranging from sophisticated global and multinational organizations to small businesses
and residential users. By offering a full range of advanced local-to-global-to-Iocal
services over its wholly owned network facilities, MO WorldCom can provide
customers with a single, seamless connection to the world. As MO WorldCom looks
forward to its bright future, its employees continue to demonstrate their commitment to
success by delivering high-quality, reliable services at home and abroad.
MO WorldCom, headquartered in Jackson, Mississippi, provides a full range of
integrated communication services to more than 20 million customers. It is the largest
competitive local exchange carrier, and the second largest long distance carrier in the
United States. Internationally, it is a premier telecommunications service provider, with
its own local-to-global-to-Iocal network facilities throughout North America, Latin
America, Europe, and the Asia-Pacific region. Furthermore, it is a leading global
Internet service provider with more than 1,000 points of presence (POPs) worldwide,
and Internet connectivity to over 5,000 buildings that are linked to the rest of the
company's network via transcontinental and transoceanic cables. With annualized
Section Ill-l
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
revenue of over $30 billion, MO WorldCom is one of the largest and fastest-growing
telecommunication companies in the world.
MCI WorldCom provides a full range of worldwide voice, data, Internet and
facsimile services to millions of business and residential customers, state and Federal
governments, and international organizations. Quality and reliability are hallmarks of
MCI WorldCom's wide ranging services, from local service to residential long distance
calling, to international long distance service, to Internet service, to technologically
advanced services for every business need.
A Unique Company. MO WorldCom is a new kind of communications
company. It is the only communications provider who can ensure accountability of a
call from end-to-end in many locations worldwide. It also has the resources to
capitalize on the explosive growth of the Internet. With revenue of more than $30
billion, MO WorldCom combines financial strength and a depth of resources to pursue
the industry's best growth opportunities with an advanced global network built for the
data-intensive era of communications.
MO WorldCom's unique assets make it the premier global communications
company customers depend on for the telecommunications services of the future.
These assets include:
• More than 75,000 employees based in more than 65 countries who have
successfully competed against incumbent carriers for every one of the
company's 22 million customers
•
A "local-to-global-to-Iocal" network with owned network facilities throughout
North America, Latin America, Europe and the Asia-Pacific region, reducing
its reliance on incumbent phone monopolies in the United States and around
the world and enabling it to deliver greater value and better quality of service
control to its customers
•
A long association with the Internet that has enabled UUNET WorldCom to
develop an Internet business with over $2 billion in annualized revenue,
growing at approximately 70% annually by virtue of the industry's highest
capacity backbone and most extensive portfolio of Internet services
•
An entrepreneurial management team with a consistent track record for
creating industry-leading shareholder value over the past ten years
Section Ill-2
'"'i----_ _
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
Mel WORLDCOM
INMATE CALL OUT PROGRAM (leoP) AND RELATED SERVICES
•
A commitment to creating innovative services and value for its customers
through some of the industry's most recognized brands, including UUNET,
Intelenet, networkMO One, Oassic, Transcend, MO One, 1-80O-COLLECT,
5-Cent Sundays, 10-10-321 and others.
This unique set of assets is deployed across three divisions. These divisions
include MCI WorldCom, the U.S. communications operations; UUNET WorldCom,
providing Internet and technology services; and WorldCom International.
MCI WorldCom-U.S. Operations. MO WorldCom serves millions of U.S.
business and consumer customers with a fully-integrated package of long distance,
locaI--available from more than 100 markets nationwide---data, Internet and other
communications services. MO WorldCom"s local networks are connected to more than
30,000 buildings, including the Sears Tower in Chicago and the World Trade Center in
New York.
Local and Global Network Infrastructure. MO WorldCom has built a
sophisticated network to serve its growing list of Government, academic, and scientific
customers-a network that reaches from coast to coast, border to border, and across the
seas with unsurpassed fiber optic, digital microwave.. and satellite technologies.
The company has invested billions of dollars in its network.. which uses the
highest level of network intelligence and a state-of-the-art monitoring and control
system. MCI WorIdCom transmission modes combine advanced fiber optics, digital
microwave, and digital switching with other technologies. Common Channel Signaling
System #7 (CCS7) is deployed throughout MO WorldCom's fully digital network.
The MO WorldCom global network is one of the world's largest, international..
value-added networks. It serves more than 5,000 domestic and international
corporations, providing a cost-effective, flexible, and reliable means of communicating
with global business operations.
MCI WorldCom is the second largest U.S. owner of international fiber cables,
and has the largest U.S.-based network of international satellite earth stations. It coowns all the international submarine cable systems, including the newer fiber optic
systems.
The global network is continually upgraded and is poised for even more rapid
worldwide expansion. MCI WorldCom's geographic reach continues to be enhanced
with additional links being deployed to South America, the Far East, Eastern Europe,
and the Mediterranean.
Section Ill-3
"\..,,}.QQ'WZZ%.
'"
,i&,RJ....,(Q,~«!Ji,Xiw ......Q,.,;,:;.4.'i&.Oi.t.th.Wb,it,J.~~hlf!,=.~
...
OHIO DEPARTMENT OF REHABILITATION AND CORRECOON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
MCI WorldCom's Success in the Inmate Telephone Market. MO WorldCom
has been providing inmate telephone service to its customers since 1989, and has
established a reputation for its ability to combine call control and recording capabilities
into a seamless solution for inmate telecommunications.
MO WorldCom's leadership in the inmate calling marketplace, and its
successful track record in this highly competitive industry is due to the following:
•
Exceptional management capabilities. MO WorldCom's strategy for
satisfying the needs of its customers is to assemble and manage a highly
qualified team of equipment vendors and maintenance providers. This
approach allows MO WorldCom to offer its customers a single point of
contact responsible for all aspects of system performance.
•
A driving focus on ensuring customer satisfaction. MCI WorldCom prides
itself on its approach to ensuring customer satisfaction. MCI WorldCom
provides each customer with a dedicated account team that remains
responsive to program needs from implementation, to daily operations, to
contract phase-out.
While MO WorldCom is proud of its success in this marketplace, it continues to
strive for service improvements wherever possible. MO WorIdCom understands that
installing the system is only the first step to a successful program. MO WorIdCom's
customers expect and deserve customer support and technical enhancements
throughout the life of the contract, and MO WorldCom dedicated account teams are
dedicated to prOViding that support.
The Key to Success. The many factors contributing to MO WorIdCom's success
are founded in one key element: MO WorldCom prides itself on listening closely to its
customers and meeting their needs. The company's continuing ability to meet those
needs depends on excellence in:
•
Harnessing the rapid evolution of advanced technology to create products
and services that anticipate customer needs
•
Implementing those products through the most technologically advanced
network in the world
•
Bringing products and services to the marketplace through the most qualityoriented sales force in the industry
•
Providing the highest level of customer service in the industry.
Section 10-4
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
MO WorldCom's continued focus on the needs of its customers will ensure its
success in the global marketplace.
Financial Strength. MCI WorldCom is financially strong with annualized
revenue of $30 billion. MO WorldCom continues to grow and strengthen, allowing it
to offer its customers the resources they require for their global telecommunications
requirements.
Relationship and Experience with Equipment Manufacturer. Global Tel*Link
is an Alabama corporation with corporate headquarters in New York and Paris. The
hallmark of Global Tel*Link's products and services is their unique software control
system, LazerPhone, which is one of the most advanced, yet user-friendly, inmate
telephone system platforms on the market today. LazerPhone, as part of our proposed
solution, will be implemented by the same Global Tel*Link professionals who
implemented LazerPhone in 17 counties across the nation.
MO WorldCom has worked with Global Tel*Link for the almost three years, and
together, have successfully implemented an inmate telephone system in the
Commonwealth of Virginia, and a stand-alone recording system at the SuperMax
facility in Youngstown, OH.
MCI WorldCom: the Clear Leader for Global Telecommunications. As
demonstrated in the preceeding paragraphs, MO WorldCom is a premier
telecommunications provider with an ever-growing global presence, and everincreasing revenues. Worldwide, it provides integrated voice, data, Internet
services-precisely those services that the global marketplace demands. Its products
are unrivaled in the industry, and its commitment to its customers' satisfaction
unparalleled.
MO WorldCom will provide the following services in support of the ICOP
contract:
•
All call processing equipment and spare parts
•
All access and network transport facilities for inmate phones
•
Wide Area Network (WAN) infrastructure and monthly support
•
Program management and customer and technical support.
MO WorldCom's financial information (our 1998, 1997, and 1996 Annual
Reports) are included in Attachment 2.
Section 10-5
OHIO DEPARTMENT Of REHABIUTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
111.2
+:.--Mel WORLDCOM
Proposer's Mandatory Minimum Qualifications
J.8
Proposer's MandaJory Minimum Qualifications
A Proposer is making an importanllong-term support commitment to ODRC and its long-range
telecommunications strategies. Failure to meet any one ofthese requirements shall disqualify the Proposer.
The Proposer shall explain how it meets each ofthe following qualifications:
1.
Proposer shall have been in the telecommunications businessfor at leastfIVe (5) years with a
minimum ofthree (3) years ofproviding ICOP services.
2.
Proposer shall demonstrate that it is a viable. going concern by providing annua/Jyear-end
financial statements audited by independent, certifiedpublic accountsfor the previous three (3)
years.
3.
Proposer shallprC1Vide a list ofall contracts. past and current, for whom the Proposer, rmder its
current corporate name or identity or under a1l)' previous corporate name or identity. is pruviding,
or has prC1Vided. ICOP services.
4.
The Proposer's Inmate Class ofService collect call rales charged to the calledparry. within Ohio.
shall not exceed tariffedper minute rates of$.40 and tariffed per call surcharges of$2.50
applicable to local, intrastate/intraLATA toll and intrastatelinterLATA calls originanngfrom
ODRCfacilities.
5.
The Commission Percentage Rate paid to ODRC shall not be less than 38% and shall be based on
gross revenue.
6.
Proposer shall be Q single point ofcontactfor all services reqUired in this RFP.
MO WorldCom understands that it is making a long term support commitment
to GORC and its long-range telecommunications strategies. MO WorldCom meets the
minimum profile for bidders, as shown in Table ill-I.
Section IU-6
OHIO DEPARTMENT OF REHABIUTAnON AND CORRECTION
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
~
-
MCIWORWCOM
Table III-I. Mel WorldCom Compliance with Mandatory Bidder
Requirements
Bidder Requirement
MCI WoridCom
Compliance
Notes
1.
Proposer shall have been in business for at
least five (5) years, with a minimum of three (3)
years prOViding ICOP services.
YES
MCI WortdCom has been in business
for 30 years. and has been providing
ICOP services for 10 years.
2.
Proposer shall demonstrate that it is a viable,
going concern by providing annuaVyear-end
financial statements audited by independent,
certified pUblic accounts for the previous three
(3) years.
YES
MCI WorldCom has a long record of
financial soundness, with annual
revenues over the past three years of:
1996 - $ 18.5 Billion
1997 - $ 19.6 Billion
1998 - $ 30.4 Billion
We provide MCI WorldCom's annual
reports in Attachment 3.
3.
Proposer shall provide a list of all contracts,
past and current, for whom the Proposer, under
its current corporate name or identity or under
any previous corporate name or identity, is
providing. or has provided, ICOP services.
YES
At the end of this section. MCI
WortdCom provides a list of all
contracts. past and current, for which
we provide. or have provided, ICOP
services.
YES
MCI WortdCom has read,
understands. and will comply, subject
to the information contained in
proposal Section XI - Anancial
Overview and the corresponding
Attachment 8.
4. The Proposer's Inmate Class of Service collect
call rates charged to the called party, within
Ohio, shall not exceed tariffed per minute rates
of $.40 and tariffed per call surcharges of $2.50
applicable to local. intrastatelintraLATA toll and
intrastateJinterLATA calls originating from
OORC facilities.
5.
The Commission Percentage Rate paid to
OORC shall not be less than 38% and shall be
based on gross revenue.
YES
Mel WortdCom has read,
understands, and will comply, subject
to the information contained in
proposal Section XI - Financial
Overview and the corresponding
Attachment 8.
6.
Proposer shall be a single point of contact for all
services reqUired in this RFP.
YES
MCI WortdCom will be the single point
of contact for all services provided
under this contract.
As shown, MCI WorldCom meets or exceeds all six mandatory bidder
requirements. In addition, as demonstrated throughout MCI WorldCom's proposal,
MCI WorldCom meets all other RFP requirements as well.
The following is a list of all contracts Gurisdictions), past and current, for which
we prOVide, or have provided, ICOP services:
Section 10-7
Omo DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
•
Alabama Oefferson County)
•
Arkansas
•
California
•
Colorado
•
Connecticut
•
Florida
•
Georgia (Chatham County)
•
Iowa
•
illinois
•
Kentucky
•
Louisiana
•
Massachusetts
•
Michigan
•
Minnesota
•
Missouri
•
New Jersey (Berger and Warren County)
•
New York
•
Ohio
•
Texas
•
Kentucky
*---
Mel WORLDCOM
• Virginia
•
Wisconsin
•
Wyoming
Section m-s
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
SECTION IV
KEY PERSONNEL PROFILE
SUMMARIES
IV.1 KEY PERSONNEL PROFILE SUMMARIES
4.5
Key Personnel Profile Summaries
The Proposer shall provide only competent and trained certifiedpersonnel to ODRC to work on this ICOP.
The following personnel (or their equivalent) are key to the ICOP: project manager, account team. customer
service representative. field technicians, training personnel, technical support group. peripheral experts and
manufacturer's representatives. The Proposal shall include the following informationfor each 0/these key
personnel:
I.
References - Three (3) references for which these individuals and Proposer have successfully completed,
within the postfive (5) years. an ICOP ofsimilar size and scope to the one in this RFP. The name ofthe
person to be contacted, phone number, company, address, briefdesCription ofthe ICOP size and
complexity and dates ofemployment shall be gillenfor each reference. The references must agree to be
interviewed by ODRC.
Ifless than three (3) references are provided, the Proposer shall explain wiry.
2.
Education and Training - The Proposal must list the education and training ofthese individuals and
demonstrate, in detail. their ability to properlyperform under the Contract based on the relevance o/the
education and training to the requirements ofthis RFP.
3.
Resume.
In Table IV-l, MO WorldCom lists our key personnel and provides three
references for each.
Section IV-I
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
MCI':;..WI-O-I/l.-WCOM
Table IV-t. References
Key Person
Tracy Stewart, Project Manager
Reference
Project.DescriptJonl
Dates of Employment
1. Missouri Department
of Corrections
Don Gerling,
Dir. of Financial Svcs.
P.O. Box 236
Jefferson City, MO
65102
Phone: 573-751-2389
2. Arkansas
Department of
Corrections
Burl Scifers,
Purchasing Manager
P.O. Box 8707
Pine Bluff, AR 71611
Phone: 87Q-247-6260
3. Colorado
Department of
Corrections
Christie Poole
Telecommunications
Manager
2862 South Circle Dr.,
Suite 400
Colorado Springs, CO
809064195
MCI WoridCom provides 1,162 inmate calling
stations at 20 different facilities. Contract
requirements Include maintaining on-site
inmate call control, monitoring, and digital
recording systems and inmate telephone
station equipment and cabling. Mr. Stewart
has supported this contract from1990 to
Dresent.
MCI WorldCom provides 400 inmate calling
stations at 18 facilities. Contract requirements
include providing and installing new telephone
cabling, inmate telephones, local telephone
access circuits, on-site inmate call control,
monitoring, and recording equipment. Mr.
Stewart supported this contract from 12/94
Phone:719-22~02
t011/95.
MCI WorldCom's inmate calling system
currently supports a total of 10,620 inmates
and 631 Inmate telephones at 21 facilities.
Contract requirements include managing and
coordinating with U.S. West who is
responsible for proViding and maintaining the
actual inmate telephones, telephone cabling
and recording equipment. MCI WoridCom is
responsible for proViding, installing, and
maintaining the on-site call controllprocessing
systems located at each facility along with the
CO DOCs Headquarters Database Server and
Wide Area Network. Mr. Stewart has
supported this project from June 1996 to
Dresent.
Section IV-Z
OHIO DEPARTMENT OF REHABILITATION AND CORRECllON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
Key Person
John O'Bryan, Account Manager
Ian Hicks, General Manager
Reference
1. Kentucky
Department of
Corrections
Ken Dressman
Principle Assistant to
the Commissioner
Old State Office
BUilding
Frankfort. KY 40601
Phone: 502-564-4726
2. University of
Kentucky
Doyle Friskney
Assistant VP Information System
04 Par1cing Structure
#2
Lexington, KY 40601
Phone: 606-257-5600
3. Kentucky Dept. of
Info. Services
David Ballard
Diredorof
Telecommunications
101 Cold Harbor Drive
Frankfort, KY 40601
Phone: 502-564-8713
1. Califomia Dept. of
Corrections
Bob Jensen
Project Manager
PO Box 942883
Sacramento. CA
94283
Phone: 916-323-6186
2. Wyoming Dept. of
Corrections
Bob Ortega
Deputy Director
700 W. 21 st St.
Cheyenne,VVY 82002
MCI=Wi=O---iR~'LDCOM
Project Description!
Dates of Employment
Replaced previous system with MCI
WoridCom's inmate cal6ng service. Installed
call processing, full channel recording, and
monitoring equipment. Mr. O'Bryan has
supported this contract from 1994 to present.
MCI WortdCom installed 800 Intemet modems
in 14 sites across the State of Kentucky for
universities and community colleges.
Provided dial-up intemet services to 20,000
subscribers. Mr. O'Bryan has supported this
contract from 3/95 to present.
MCI WortdCom provided installation and
maintenance of a T-1 networ1c to support
Kentucky's statewide data networ1c. Mr.
O'Bryan supported this contrad from 4/93 to
12/96.
MCI WoridCom provided the Installation and
maintenance of an Inmate calling system for
all state DOC facilities. Mr. Hicks supported
this contrad from 8/92 to 8/98.
MCI WoridCom provided the installation and
maintenance of an inmate calling system at all
state DOC facilities. Mr. Hicks supported this
contract from 7/94 to 5/95.
Phone:307-777~15
3. Califomia Dept. of
General Services
Bill Case
Payphone Program
Manager
601 Sequoia Pacific
Blvd.
Sacramento, CA
95814
MCI WortdCom provided the installation and
maintenance for all state payphones
throughout Califomia. Mr. Hicks supported
this contract from 8/92 to 8/98.
Phone:91~57-9974
Section IV-3
OHIO DEPARTMENT OF REHABWTATION AND CORRECIlON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
Key Person
Bob Rich, Customer Support
Coordinator
-,'-:;---
Mel WORLDCOM
Reference
Project Description!
Dates of EtnPloyment
1. New York State
Department of
Correctional Services
Ed Koelberger
Director of Infannation
Services
Building 2
1220 Washington Ave.
Albany, NY 12226
Phone: 51B-457-4414
2. Orange County
Califomia Sheriff's and
Probation Departments
Susan Eastman
Auditor
331 City Drive South
Orange. CA 92612
MCI WorJdCom provides inmate calling
services to approximately 72.000 inmates held
at 70 state correctional facilities. In addition,
MCI WorJdCom also provides administrative
phone and video services for the Department
of Corrections staff. Mr. Rich has supported
this project from 6199 to present.
Phone:714-8~6
3. United States Anny
4209111 USAH Hospital
Mike Freville
Executive Officer
151 Vo Tech Road
Lexington, KY 40511
MCI WorJdCom provides inmate calling
services to approximately 5,000 inmates held
at seven facilities throughout the County.
Contrad requirements include maintaining
inmate call control. recording systems, and
commissioning reporting systems. Mr. Rich
has supported this contract from 7198 to
Dresent.
Mr. Rich provided all logistical. operational,
and non-cJinical training guidance for the
hospital. Mr. Rich served as third in command
from 8196 to 9199.
Phone:~255-2886
Steve DeForrest, Global Tel*Unk
Account Manager
1. Mobile County Metro
Jail
Rick Gaston
Warden
450 Emanuel St.
Mobile, AL 36602
Phone:~9Q-4702
2. Mississippi
Correctional
Communications
Cecil McCrory,
President
P. O. Box 69
Brandon, MS 39042
Phone:601-82~9
3.ShawnTech
Communications, Inc.
Mr. Tillman Mosley, Jr.
Operations Manager
4732 Payne Avenue
Dayton, OH 45414
Phone: 937-324-5808
Global Tel*Unk installed and currently
maintains a 60 line inmate telephone system,
60 inmate telephone sets, a 60 line inmate
telephone recording component, and all
necessary peripheral equipment. Mr.
DeForrest has supported this project from
1993 to Dresenl
Global Tel*Unk installed and currently
maintains inmate telephone systems and
recording and monitoring systems in 17
correctional facilities across the southeastem
United States in conjunction with MCC. Each
of these installations are ongoing projects.
Mr. DeForrest supported this project from 7196
to cresenl
Global Tel*Unk is currently installing and will
provide second tier support for 64 inmate
telephone recording and monitoring system
throughout correctional facilities in the State of
Virginia. This project installation and
maintenance is being coordinated with
ShawnTech Communications. Mr. DeForrest
sucDOrted this Droiect from 8198 to Dresent.
Section 1V-4
+:.---
OHIO DEPARTMENT OF REHABILITAnON AND CORRECTION
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
Key Person
Jim Gross. Ameritech Account
Manager
Reference
1. Cuyahoga County
Correctional Facilities
Brian Bowens
Telecommunication
Manager
1642 Lakeside Dr.
Cleveland.OH 44114
Mel WORLDCOM
Project Description!
Dates of Employment
Ameritech manages an inmate telephone
system that supports two adult facilities with
450 inmate payphones and a juvenile center.
Mr. Gross has supported this project from
1994 to present.
Phone:21~~7630
2. Franklin County
Correctional Facilities
Joe McAlister
Telecommunications
Manager
410 High Street
Columbus. OH 43215
Phone: 614-462-3985
3. Hamilton County
Correctional Facilities
Joe Schmitz
Director of Corrections
1000 Sycamore Street
Cincinnati, OH 45202
Ameritech manages an inmate telephone
system that supports two adult. one work
release. and one juvenile center comprising a
total of 300 inmate payphones. Mr. Gross
supported this project from 1994 to present.
Ameritech manages an inmate telephone
system that includes four separate facilities
comprising a total of 233 inmate payphones.
Mr. Gross supported this project from 1999 to
present.
Phone:51~~
MO WorldCom has a policy of emphasizing comprehensive on-the-job training
as a means of increasing employee knowledge and skills. Promotions at MO
WorldCom are based on employee's hands-on experience and job performance. All key
personnel have extensive experience supporting and managing inmate calling systems
and other similar systems. For specific education and training information, please see
the resumes of our key personnel.
We provide resumes for our key personnel in Attachment 4.
Section IV-S
+'~--
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
Mel WORLDCOM
SECTION V
CONTRACT PERFORMANCE
V.1
Contract Performance
4.6
Contract Peiformance
The Proposal shall include the follOWing informationfor the pastfIVe (5) years:
J.
Whether the Proposer had a contract terminatedfor default or cause.
ifso, then give full explanation
and the other party's name, address, and telephane number.
To the best of MCI WorldCom's knowledge, in the past five (5) years it
(including its predecessors, parent or affiliates) has not had a contract terminated for
default, which termination would have a material adverse effect on MO WorldCom's
ability to perform the contract resulting from this proposal. In addition, MO
WorldCom makes the affirmative commitment that it will provide the State with notice
of any termination for default that it subsequently discovers, which MO WorldCom
determines could have a material adverse impact on its ability to perform the contract
resulting from this proposal. Nonetheless, because MO WorldCom (including its
predecessors, parent and affiliates), has been in the past, and continues to be, a party to
thousands of contracts and service agreements with customers, to compile and prOVide
the information requested here by ODRC with absolute certainty would be extremely
arduous, burdensome and time-consuming, if not impossible as a practical matter.
2.
Whether the Proposer has been assessed 019' damages in excess of$10,000.00, including liquidated
damages, under 019' ofits existing or past contracts with any organization (including arry governmental
entity). l/so. then explain, including the name ofthe othe" organization, the reasonfor the damages, and
the amount for each incident.
To the best of MO WorldCom's knowledge, in the past five (5) years it
(including its predecessors, parent or affiliates) has not been assessed any damages in
excess of $10,000, including liquidated damages, under any of its existing or past
contracts with any organization (including any governmental entity), which assessment
would have a material adverse impact on its ability to perform the contract resulting
from this proposal. In addition, MO WorldCom makes the affirmative commitment
that it will provide ODRC with notice of any such assessment of damages that it
subsequently discovers, which MCI WorldCom determines could have a material
adverse impact on its ability to perform the contract resulting from this proposal.
Nonetheless, because MCI WorldCom (including its predecessors, parent and affiliates),
Section V-I
Omo DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
+c
_
MCIWORWCOM
has been in the past, and continues to be, a party to thousands of contracts and service
agreements with customers, to compile and provide the information requested here by
OORC with absolute certainty would be extremely arduous, burdensome and timeconsuming, if not impossible as a practical matter.
3.
Whether the Proposer, under its current corporate name or identity, or any previous corporate name or
identity, has been restricted. prohibiJed. or precluded by any gOllernmentai actionfrom participating in
any JCOP contract or ICOP contractprocurement.
To the best of MO WorldCom's knowledge, in the past five (5) years it
(including its predecessors, parent or affiliates) has not been the subject of any
governmental action limiting its right to do business with that entity or any other
government entity, which governmental action would have a material adverse impact
on its ability to perform the contract resulting from this proposal. In addition, MO
WorldCom makes the affirmative commitment that it will provide OORC with notice of
any such governmental action that it subsequently discovers, which MO WorldCom
determines could have a material adverse impact on its ability to perform the contract
resulting from this proposal. Nonetheless, because MO WorldCom (including its
predecessors, parent and affiliates), has been in the past, and continues to be, a party to
numerous contracts and service agreements with government customers, to compile
and provide the information requested here by OORC with absolute certainty would be
extremely arduous, burdensome and time-consuming, if not impossible as a practical
matter.
4.
Whether the Proposer, under its current corporate name or identity, or under any previous corporate
name or identity, or any officer or director ofsaid Proposer. or any owner ofa 20% interest or greater
in said Proposer. hasflledfor bankruptcy. reorganization, a debt arrangement. moratorium, or any
proceeding under any bankruptcy or insolvency law, or any dissolution or liquidation proceeding.
To the best of MO WorldCom/s knowledge, neither it (including its
predecessors, parent or affiliates), nor any officer or director of any of them, nor any
owner of a 20% interest or greater in either its former or current parent has filed for
bankruptcy, reorganization, a debt arrangement, moratorium, or any proceeding under
any bankruptcy or insolvency law, or any dissolution or liquidation proceeding, which
filing would have a material adverse effect on MO WorldCom's ability to perform the
contract resulting from this proposal.
Section V-2
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
Ifthe answe" to any question in (1) through (4) is affi,,",ative, the P,.oposa! shall include complete details
about the matter. While an ajfi,.mative answer to any ofthese questions will not automatically disqualify a
Proposer from consideration. at the sole discretion ofthe evaluation committee, such an answer and a review
ofthe background details may result in a rejection ofthe Proposal. The committee will make this decision
based on its determination ofthe seriousness ofthe matter, the matter's possible impact on the Proposer's
performance on the leop, and the best interests ofthe State.
MO WorIdCom has not answered any of the items 1-4 above in the affirmative,
so no further explanation is required.
Section V-3
OIDO DEPARTMENT OF REHABIUfATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
'Y"''-----
Mel WORLDCOM
SECTION VI
leop EQUIPMENT AND SOFTWARE
CAPABILITIES, BOTH PRESENT
AND FUTURE
VI.1
ICOP Equipment and Software Capabilities, Both Present
and Future
4.7
[COP Equipment and Software Capabilities. Both Present and Future
The Proposal shil/l include descriptive literature providing a general overview ofthe proposed [COP
Equipment and Software. Evidence ofa strong migration path taward advanced present andjUture
capabilities is important.
MO WorldCom provides, in Attachment 5, brochures that describe elements of
our proposed solution.
Section V1-]
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL our PROGRAM (leoP) AND RELATED SERVICES
+.:.
..
Mel WORLDCOM
SECTION VII
TECHNICAL DOCUMENTATION
Technical Documentation
VII.1
4.8
Technical Documentation
The Proposal shall include technical information on all recommended products. Said information does not
have to consist ofadvanced engineering or installation manuals. but should be detailed at a meaningfUl
technical level and beyondgeneral sales in/ormation.
MO WorldCom provides, in Attachment 6, technical specification sheets
pertaining to elements of our proposed solution. MO WorldCom understands that
ODRC wishes to use this information to evaluate the products recommended from a
technical standpoint.
Section VII-I
OHIO DEPARTMENT OF REHABIUrA1l0N AND CORRECDON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
T : -_ _
Mel WORLDCOM
SECTION VIII
BIDDER RESPONSE INFORMATION
4.9
Proposer's Response to Section S ofthis RFP
Proposal responses to Section 5 ofthis RFP shall be iN:llllkd under this tab. Etzch
Proposal must respond to each requestfor information in Section 5 ofthis RFP whether
the request requires a simple "yes" or "no" or requires a detailed explanation. Simply
repeating the RFP's requirement and agreeing to comply will be an unacceptable
response and may cause the Proposal to be rejected.
MO WorldCom's response to RFP Section 5 is included under this Tab. MO
WorldCom has retained the RFP's numbering and ordering sequences, and has
provided a compliant response to each RFP requirement.
Section VIII-l
OHIO DEPARTMENT OF REHABn.rrA1l0N AND CORREcnON
INMATE CALL 0lTr PROGRAM (lCOP) AND RELATED SERVICES
Y-:.-_ _
Mel WORLDCOM
SECTIONS
SYSTEM REQUIREMENTS
This section lists all required specifications ofthis RFPfor an ICOP & Related Services.
Please refer to Sections 4.9 and 4. 15 ofthis RFPfor instructions in responding to Section
5 and definitions ofrequired specifications. respectively.
MO WoridCom has reviewed all the required specifications identified in the
ICOP and related services RFP. MCI WorldCom understands the proposal instructions
and definitions provided in RFP Sections 4.9 and 4.15.
5.1
General Bidder Requirements
5.1.1
Account Team
The Proposer shall establish an internal "Account Team" to inter/ace with ODRCfor the
ICOP. This Account Team will serve as the single-point- ofcontact (SPOC) for ODRC
andshall provide new telephones, System and network design services, System
programming services. System transition and implementation services, post installation
programming. updaJes and maintenance services and commissionfee schedule services.
1.
The Proposer shall provide access to the Account Team by voice telephone number
andfacsimile transmission.
2.
The Proposer shall provide access to the Account Team via tollfree 800/8881877
numbers for telephone andfacsimile access.
3.
The Proposer shall provide access to the Account Team by E-Mail (Internet)
address.
Before we discuss the specifics of the MCI WoridCom ICOP Account Team, we
discuss the subcontractors that will support us in this endeavor. Each subcontractor
will appoint personnel to the Mel WorldCom ICOP Account Team.
MCI WorldCom ICOP Team Subcontractors
To support the ICOP, we have teamed with Global Tel*Link Corporation (Global
Tel*Link) and Ameriteeh Services, Inc. (Ameritech). In the following table, we identify
the responsibilities of each subcontractor and the reasons why we selected them.
Following the table, we provide additional information pertaining to each company.
Section VDI-2
"+:.---
OHIO DEPARTMENT OF REHABILITAllON AND CORREcnON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
Mel WORLDCOM
Table VIll-l. The MCI WorldCom Team Subcontractors
Team
!\'lember
Global
Tel*Link
Responsibilities
•
Install and maintain an inmate
telephone system - LazerPhone
•
Manage and maintain the central
server and back-up center
•
Provide full time technicians
physically located in the State of
Ohio to install, maintain and
service all related inmate
telephone equipment
•
Provide all trainers and training
materials for training sessions
•
To facilitate statewide support of
LazerPhone, Global Tel*Link will
train Ameritech employees in the
installation and maintenance of
LazerPhone, and provide ongoing
training and support as necessary
Reasons for Selection
•
Extensive experience in
implementing integrated
inmate call control,
processing, and recording
system solutions
•
Designed and
implemented an inmate
call control, processing,
and recording system
platform - LazerPhone which is currently used in
17 county programs
•
The same Global Tel*Link
professionals who
implemented LazerPhone
in those counties will
support MO WorldCom
in implementing the new
ICOPsystem
•
Commitment to
providing excellent
customer service
Section VIII-3
OIDO DEPARTMENT OF REHABILITATION AND CORREcrION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
Team
Member
Ameritech
Responsibilities
•
Provide full time technicians
physically located in the State of
Ohio, to maintain and service all
inmate telephones at each OORC
facility
•
Serve as back up to Global
Tel*Link for maintenance of the
LazerPhone platform
•
Provide and maintain inmate
TOO phones/devices and
enclosures where required by
OORC
•
At OORC locations within
Ameritech's traditional franchise
territory, Ameritech will continue
to own the inmate telephones
Reasons for Selection
•
Ameritech Inmate Calling
Services (AlCS) provides
a revolutionary service
and is in the forefront in
offering new technologies
and solutions to the
correctional marketplace
•
In the State of Ohio,
Ameritech is the current
provider of inmate call
out services for Franklin,
Cuyahoga, Montgomery,
and Summit counties
•
Ameritech's support of
OORC over the past
decade has resulted in a
familiarity with the
personnel, protocols,
policies, and procedures
observed by OORC
facilities
•
Commitment to
prOViding excellent
customer service
Section VIII-4
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
-+-:.--Mel WORLDCOM
Global TellfLink. Global Tel*Link is an Alabama corporation with corporate
headquarters in New York and Paris. The hallmark of Global Tel*Link's products and
services is their unique software control system, LazerPhone, one of the most advanced,
yet user-friendly, inmate telephone system platforms on the market today. LazerPhone
will be implemented by the same Global Tel*Link professionals who implemented
LazerPhone in 17 counties across the nation. Global Tel*Link's knowledge will ensure
the successful implementation of the new ICOP system.
MO WorldCom selected LazerPhone as it:
•
Provides a proven, fully integrated and fully networked call processing and
recording solution
•
Provides superior administrative support through its control and reporting
features
•
Provides superior reliability and performance as its continuously performs self
diagnostics and automatically provides system software maintenance upgrades
•
Can be easily upgraded to accommodate inmate population growth.
Ameritech. Ameritech pioneered inmate service in the late 1970s, and currently
provides inmate service to the majority of state, county, city, and local jails and
correctional institutions within their traditional service region of lllinois, Indiana,
Michigan, Ohio, and Wisconsin. In the State of Ohio alone, Ameritech is the current
provider of inmate call out services for Franklin, Cuyahoga, Montgomery, and Summit
counties along with several other county and city facilities. Ameritech Inmate Calling
Services (AlCS) provides a revolutionary service and is in the forefront in offering new
technologies and solutions to the correctional marketplace. Ameritech's support of
ODRC over the past decade has resulted in a familiarity with the personnel, protocols,
policies and procedures observed by ODRC facilities both individually and collectively
creating a sense of security and confidence in Ameritech's management and
maintenance abilities. Ameritech's Ohio-base presence provides all the expertise of a
major telecommunications company serving OORC's correctional facilities.
Section VlD-S
OHIO DEPARTMENT OF REHABn.rrAllON AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
"1-:---
MCIWORWCOM
Overview of the MCI WorldCom leop Account Team
As the prime contractor, MO WorldCom will serve as the point of contact for
OORC representatives. As the incumbent contractor and provider of inmate calling
services to the OORC since 1989, Mer WorldCom already has in place a proven
Account Team, and a proven support organization.
MO WorldCom will continue to use its current Account Team, with the addition
of proposed subcontractor personnel, to interlace with the ODRC for the ICOP and
related services project. The MCI WorldCom rcop Account Team will provide new
telephones, system and network design services, system programming services, system
transition and implementation services, post installation programming, updates and
maintenance services, and commission fee schedule services.
The key members of our proposed team include Mr. John O'Bryan, Account
Manager, Mr. Tracy Stewart, Project Manager, Mr. Ian Hicks, General Manager, Mr. Bob
Rich, Service Consultant, Mr. Steve DeForrest, Global Tel*Link Account Manager, and
Mr. Jim Gross, Ameritech Account Manager.
Table VIII-1 provides contact information for the key members of the team. Our
team will be accessible to the ODRC by voice and facsimile and electronic mail. A tollfree number to contact the MO WorldCom help desk will be made available to the
OORC following contract award to MO WorldCom.
Table VllI-2. Account Team Contact Information
John O'Bryan,
Account Manager
502.-129.-1042
800-759-8888
PIN: 2161866
502-429-8987
John.Obryan@wcom.com
Tracy stewart
Project Manager
314-342-8515
800-724-3624
PIN: 1568842
314-342-7306
Tracy.Stewart@wcom.com
Ian Hicks, General
Manager
770-284-5006
800-471-8304
770-284-3058
lan.Hicks@wcom.com
Bob Rich, SeTVice
Consultant
502-429-4044
888-779-6892
502-429-7467
Bob.Rich@wcom.com
Steve Deforrest,
Glo.bal TerUnk
Account Manager
334-479-4500
888-4~149
334-473-4588
Sdeforre@
mobile.globa/.slb.com
Jim Gross,
Ameritech Account
Manager
216-822-1248
888-653-0513
216-822-1103
James.R.Gross@
ameritech.com
-roll free numbers will be available, and will be provided.
Section VITI-6
OHIO DEPARTMENT OF REHABILITATION AND CORRECDON
INMATE CALL OtJT PROGRAM (lCOP) AND RELATED SERVICES
"+'---
Mel WORLDCOM
Mr. 0'Bryan has established a strong working relationship with the ODRC, and
will continue in his role as the primary interface to the ODRC for all business issues.
Mr. Stewart has directed operations for MO WorldCom's inmate services in the
central U.S. since 1996. In this capacity, he has supported some ofMCI WorldCom's
largest customers, including Ohio.
Mr. Hicks, as described in more detail below, manages the organization that
supports all MCI WorldCom correctional services contracts. He will work directly with
Mssrs. 0' Bryan and Stewart to direct resources, as needed, to support the ICOP and
related services program.
Mr. Rich will support the field service managers and technicians with order
entry and any adds, moves, or changes as they relate to the network portion of the
provisioning process. He will also manage the commission process.
Mr. DeForrest will create the appropriate installation schedule, supervise system
installations, and will act as liaison and technical advisor to the maintenance staff. In
addition, Mr. DeForrest will oversee all LazerPhone system on-site installation
technicians.
Mr. Gross will provide technicians to maintain and service all inmate telephones
at each ODRC facility and provide and maintain inmate TDD phones/ devices and
enclosures as required.
Account Team Organization and Supporting Resources
The MO WorldCom lCOP Account Team is a part of MO WorldCom's Value
Addend Network Solutions group, under the direction of Nancy Collins. The Law
Enforcement Division of Value Added Network Solutions, under the direction of
General Manager Ian Hicks, is comprised of telecommunications professionals who
have implemented and supported inmate telephone systems for MO WorldCom
customers since 1989. Today, this organization supports seventeen state correctional
programs serving over 450,000 inmates. The Law Enforcement division consists of
marketing and technical professionals who understand ODRC mission requirements
and possess the required skills to support all aspects of the lCOP and related services
contract. The following groups make up the Law Enforcement Division:
Product Marketing. MO WorldCom takes great pride in offering its correctional
customers the most up-to-date inmate calling products and services available in the
marketplace. In addition to identifying, testing, and marketing new and emerging
technologies, MO WorldCom works closely with its customers to drive development to
meet emerging customer requirements. This proactive approach to product
Section VIlI-7
OHIO DEPARTMENT OF REHABnrrATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
development requires MCI WorldCom to form a partnership with its customers and
vendors to identify emerging requirements and develop software and hardware
solutions that can be integrated into the customer's existing platform.
Field Operations. The Field Operations group oversees installation and
maintenance activities for all of MO WorldCom's correctional customers. This group
will work with Global Tel*Link and Ameritech to install and maintain facility
equipment, including inmate telephone sets, site call processing equipment, and the call
monitoring and recording equipment. In addition, Field Operations will provision and
maintain all necessary telecommunication facilities. Following installation, the Field
Operations group will monitor sub-contractor performance to ensure all ODRC
procedures are followed and all equipment manufacturer specifications are met.
Finance Administration. Finance Administration will oversee tariff integrity
and will ensure accurate and timely commission payments. Administering the financial
side of this contract can be as complex as providing the services that support the ICOP.
MO WorldCom's success with Ohio, and with other state correctional programs,
demonstrates the importance of this dedicated resource.
Systems Support. Systems Support will perform a range of activities in support
of this contract, including:
•
Data Collection. Systems Support will collect billable and unbillable call detail
records (CDR) from the site call processors deployed at OORC facilities. To
avoid delays in commission payments, Systems Support will ensure that CDRs
are in the correct format for processing by MO WorldCom's billing centers.
•
Data Analysis. Systems Support will analyze CDRs for performance anomalies
and will work in conjunction with Field Operation's personnel to resolve any
issues. For example, if there is a significant decrease in the number of attempted
calls from a facility, Systems Support will work with Field Operations to
determine whether the cause is technical or administrative (for example, a
lockdown preventing inmate's from using the system).
•
LIDB Processing. Systems Support will use a call validation gateway (CVG) to
perform line information data bases (LIDB) dips. The CVG is monitored on a
7x24 basis with real time alarms and pager notifications in the event of service
degradation. As new facilities are brought on-line, System Operations will
integrate the site call processor with the CVG.
The Law Enforcement Division is located within MO WorldCom's Government
Markets division. As can be seen in Figure VIll-l, the Account Team enjoys a high level
of corporate visibility with clear lines of authority. The Account Team reports directly
to a senior level MO WorldCom director who will ensure that all necessary resources
Section VIII-8
~-----Mel
WORLDCOM
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
are made available to deliver all required services. Further, the involvement by MO
WorldCom executive management will provide a point of escalation for both the
Account Team and the ODRC.
Jerry A. EqaIoo
Sr. v,c. flui'-
lola WCII!C=
O~CltN&lUu
O!lilC
r-------I
Vab.A_W_t
SQlGtta:s
l------...:=:=:+===---------,
I
lIobRilIl
c... Sap. Cor.
I
Fi:ld Sen,..
MS'.
I
s...... I
Fi:l4
M".
Figure VllI-l. The MCI WorldCom ICOP Account Team
The Account Team's placement within MO WorldCom's existing organizational
structure allows the team to draw on the same internal engineering, management, and
personnel resources that have made MO WorldCom's other correctional programs a
success. This approach provides the ODRC with a low risk approach to network
implementation and management.
5.1.2
Approval of Account Team Personnel
ODRC reserves the right to reject personnel assigned to the Account Team including
personnelfrom the Contractor and personnelfrom any subcontractors during the life of
the contract.
MO WorldCom understands the ODRC's right to reject personnel assigned to
the Account Team, including personnel from any of its subcontractors during the life of
the contract. MO WorldCom supports this right, with the understanding that
acceptance of proposed Account Team members will not be unreasonably withheld.
Section VIII-9
OHIO DEPARTMENT OF REHABILITA110N AND CORREC110N
INMATE CALL OUr PROGRAM (ICOP) AND RELATED SERVICES
5.1.3
-}-;.
MCI Wi~O-iR-WCOM
Account Team Role in Problem Resolution
The Account Team shall work in conjunction with any Customer (ODRC) Premise
Equipment (CPE) or network contractor (voice or data) being used by ODRC to resolve
any technical problems that may arise between the proposed Inmate Calling System and
any existing orfuture voice/data Systems installed by ODRC. This will eliminate the need
for ODRC to be a mediator in problem resolutions.
Upon request ofODRC, the Account Team shall speak directly with any other CPE
contractor, local exchange carrier. long distance carrier. etc. to resolve technical issues.
MO WorldCom's Account Team will work with any customer premise
equipment (CPE) or network (voice or data) contractor being used by the ODRC to
resolve any technical problems that may arise between its proposed rcop and any
existing or future voice/data systems installed by the OORC. This involvement will
eliminate the need for the OORC to be a mediator in problem resolution. Upon request
of the OORC, MO WorldCom will speak directly with any other CPE contractor, local
exchange carrier, long distance carrier, etc. to resolve technical issues.
MO WorldCom's Account Team will keep MO WorldCom and OORC
management levels fully apprised of program progress and issues, and will ensure that
attention and resources are focused on resolving issues that may impede achieving
program objectives. The MO WorldCom Maintenance Plan is described in more detail
in proposal Section X.
5.1.4
Adherence to Municipal. State and Federal ReqUirements
The Proposer shall adhere to any municipal. state orfederal requirements for ICOP
installation "certification", training. or registration. Failure to comply with present and
future municipal. state orfederal requirements may result in termination ofany Contract
with the Proposer and the paying ofany applicable fines, etc. incurred by ODRCfor
violation ofsuch requirements by the Proposer.
The Proposer shall be responsible for compliance with all regulatory requirements
imposed by local, state andfederal regulatory agenciesfor all Systems and services
provided throughout the duration ofthe Contract.
MO WorldCom will adhere to any municipal, state, or federal requirements for
leOp installation "certification", training, or registration. MO WorldCom understands
that failure to comply with present and future requirements will result in termination of
any contract with MO WorldCom and the paying of any application fines incurred by
the OORC for violation of such requirements by MO WorldCom.
MO WorldCom will be responsible for compliance with all regulatory
requirements imposed by local, state, and federal regulatory agencies for all systems
and services provided throughout the duration of this contract.
Section VDI-I0
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CAll Our PROGRAM (lCOp) AND RELATED SERVICES
5.1.5
--f-:.---
Mel WORLDCOM
Year 2000 Compliance
Proposer shall supply only that Information Technology which its supplier or
manufacturer warrants as being "Year 2000 Compliant. " All such warranties are made
by the supplier or manufacturer. not by the Proposer, and accrue directly to the benejiJ of
ODRC. Any servicefailure, interruption or impairment arisingfrom a failure of
Information Technology to be Year 2000 Compliant will be treated by the parties in the
same manner as any other servicefailure. interruption or impairment arising under the
Contract
The term "Information Technology" means Hardware. Software and/orfirmware
provided by Proposer's frrst-tier subcontractor and installed on ODRCpremisesfor
dedicated use under the Contract As used in the Contract, "Year 2000 Compliant"
means, with respect to Information Technology. that the Information Technology
accurately processes date/time (including. but not limited to, calculating, comparing. and
sequencing) from, into, and between the twentieth and twenty-first centuries. andyean
1999 and 2000 and leap years calculations to the extent that other information
technology used in combination with Information Technology being acquired properly
exchanges date/time data with it.
Proposer is using and shall continue to use reasonable efforts, including continued
testing ofits networkfor Year 2000 readiness. to prevent any material interruption or
impairment, by so-called "Year 2000 Problem, .. ofthe network services provided under
the Contract by Proposer. Upon ODRC's reasonable request, Proposer will provide an
update on the state ofits Year 2000 readiness. The .. Year 2000 Problem" generically
rejers to the potential inability ofsome computer Systems to accurately handle daterelatedfunctions involving dates ofJanuary 1. 2000 and thereafter. Proposer shall have
no liabilityfor impairment or interruption caused by Hardware or Software provided by
ODRC. Ifthere is a service interruption or impairmentfrom a Year 2000 Problem.
ODRC's and Proposer's rights and obligations shall be the same as those available for
other similar service impairments or interruptions.
MO WorldCom will supply only that Information Technology which its subcontractor, supplier or manufacturer warrants as being "Year 2000 Compliant" All such
warranties are made by the supplier or manufacturer, not by MO WorldCom, and
accrue directly to the benefit of ODRC. Any service failure, interruption, or impairment
arising from a failure of Information Technology to be Year 2000 Compliant will be
treated by the parties in the same manner as any other service failure, interruption, or
impairment arising under this contract.
The term "Information Technologyll means hardware, software and/or firmware
provided by MO WorldCom's first-tier subcontractors, and installed on OORC
premises for dedicated use under this contract. As used in this contract, "Year 2000
Compliantll means with respect to Information Technology that the Information
Technology accurately processes date/time data (including, but not limited to,
calculating, comparing, and sequencing) from, into, and between the twentieth and
twenty- first centuries, and years 1999 and 2000 and leap year calculations to the extent
that other information technology used in combination with the Information
Technology being acquired properly exchanges date/time data with it.
MO WorldCom is using and shall continue to use reasonable efforts, including
continued testing of its network for Year 2000 readiness, to prevent any material
Section VIII-II
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
MClIM-O-iR-WCOM
interruption or impairment, by the so-called "Year 2000 Problem,1I of the network
services provided under this contract by MO WorldCom. Upon OORes reasonable
request, MO WorldCom will provide an update on the state of its Year 2000 readiness.
The "Year 2000 Problem" generically refers to the potential inability of some computer
systems to accurately handle date-related functions involving dates of January 1, 2000
and thereafter. MO WorldCom shall have no liability for impairment or interruption
caused by hardware or software provided by OORC. If there is a service interruption or
impairment from a Year 2000 Problem, OORes and MCI WorldCom's rights and
obligations shall be the same as those available for other similar service impairments or
interruptions.
5.1.6
System Programming and Maintenance Orders
The Proposer's Account Team must accept System programming and maintenance orders
onlyfrom authorized personnel with the ODRC. The Account Team must determine
authorizedpersonnel as part oftheir Proposal's initial contractingprocess and provide
authorizationforms for agency personnel signatures. The Proposer will be responsible
for all charges associated with "unauthorized" service repairs. additions. or changes
performed by the Proposer.
MO WorldCom's Account Team will accept system programming and
maintenance orders only from authorized personnel within the OORC. The Account
Team will determine authorized personnel during the initial contracting process and
provide "authorization forms" for agency personnel signatures. MO WorldCom will
be responsible for all charges associated with "unauthorized" service repairs, additions,
or changes performed by the company.
5.1.7
Modifications to Industry Dialing Requirements
The Proposer shall be responsible for making all System modifications necessary to
allow inmates to place calls as industry dialing requirements change at no cost to ODRC.
Such modifications must be made in a timely manner to ensure proper use ofthe System
by inmates and ODRC personnel.
MO WorldCom will be responsible for making all necessary system
modifications as industry dialing requirements change, allowing inmates to continue to
place calls. These modifications will be made at no cost to the OORC. MO
WorldCom's Account Team will work with OORC personnel to develop a mutually
agreed upon schedule, and the modifications will be made within this schedule to allow
full use of the system by inmates and OORC personnel.
Section VID-12
OHIO DEPARTMENT OF REHABn.rTAllON AND CORRECDON
INMATE CALL OurPROCRAM (lCOP) AND RELATED SERVICES
5.1.8
-+:.
MCI-Wi-O-R,-WCOM
Regulatory Changes
The Proposer shall be responsible for complying with and updating the ICOP for any
regulatory changes and requirements during the life ofthe contract. These regulatory
changes incluck federal. state or local municipal modifications. These changes must be
made in a timely manner and at no cost to ODRC.
MO WorldCom will comply with and update the rcop if any regulatory
changes and requirements occur during the life of the contract. MO WorldCom
understands these regulatory changes may include federal, state, or local municipal
modifications. MCI WorldCom's Account Team will work with ODRC personnel to
inform them of any regulatory changes and develop a mutually agreed upon schedule
for the implementation of such changes which will be made within this schedule at no
cost to the ODRC.
Section VUI-13
OHIO DEPARTMENT OF REHABnrrATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.2
General System Requirements
The ICOP proposedfor ODRC must meet or exceed thefollowing requirements. The
proposed ICOP shall be providedfor all ODRCfacilities at no cost to ODRCfor
installation, training. operation and maintenance ofthe System and its components.
As the premier provider of inmate telecommunication solutions, MO WorldCom
has extensive experience installing, training, operating, and maintaining networked
solutions in support of call control, call monitoring, and call recording equipment. MO
WorldCom will provide ICOP and related services to all ODRC facilities at no cost to
the ODRC for installation, training, operation, and maintenance of the system and its
components. The proposed LaserPhone system from Global Tel*Link meets or exceeds
each of the ODRC's General System Requirements. This proposal includes the
provision of a LaserPhone system at each ODRC facility, as well as the installation,
training, operation, and maintenance of the system and its components.
5.2.1
Inmate Calling System Components
The ICOP proposedfor ODRC shall include thefollowing components:
J. A Site/Location Call Processor-Control System located at eachfacility ofODRC
with an ICOP.
2. A Centralized System Database.
3. Recording and Monitoring Equipment.
MO WorldCom's proposed ICOP architecture is illustrated in Figure VIII-2. Our
ICOP includes the following components:
1.
Site Call Processor-Control System
The ICOP is a centralized database architecture with connectivity provided by an
MO WorldCom Private Frame Relay wide area network (WAN). The LazerPhone
system, manufactured by Global Tel*Link, is the call processor to be installed at each
ODRC facility. The site call processor will control all inmate calls originating from a
facility, and will support system administration. The site call processor at each facility
will have a local database, full on-board intelligence, and the control capability to
operate all ICOP functions and features at the facility. The site call processor will work
in conjunction with a facility-based administrative workstation, and the central
processor's inmate database. The site call processor will control all inmate calls
originating from a facility, and will support system administration. The site call
processor at each facility will have a local database, full on-board intelligence, and the
control capability to operate all rcop functions and features at the facility. The site call
processor will work in conjunction with a facility-based administrative workstation,
and the central processor's inmate database.
Section VIII-14
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL OUT PROGRAM (ICOp) AND RELATED SERVICES
2.
Off-Site Centralized System Database
The ICOP architecture is configured with two redundant central servers. The
primary server is located in Mobile, AL, with a backup collocated at an MCI WorldCom
facility located in Albany, NY. MO WorldCom elected to use two redundant servers
instead of one because of the importance of the data collected at each site. Two servers
provide an extremely high level of data redundancy. The central servers will be
connected to each ODRC facility over the WAN. The centralized system database will
contain the master copy of the inmate account information, including PINs, telephone
lists, call restrictions, etc., and will synchronize with the remote call controllers on a
regular basis throughout the day to keep all information current. The central server will
also maintain network security information for authorized users, consolidated call
records, and consolidated recording search information for all ODRC facilities.
Each tacility will maintain a centralized system database for their location. By
use of a WAN network for OORC, all facility centralized system databases will be
networked together. As a result, these databases will be accessible by system users
throughout the OORC. However, use and access is restricted by user password security
level.
Two additional benefits are realized from archiving information on the central
server. The central server collects call detail records from all facilities at all times, which
will prevent data loss in the event of a catastrophic outage. In addition, system-wide
report queries are processed by the central server rather than by each individual facility.
As a result of requests being sent directly to the central server, OORC will have access
to near real-time information. An additional benefit of the WAN is that OORC
administrators will have the ability to request information about any facility from any
facility.
3.
Recording and Monitoring Equipment
MO WorldCom will use Global Tel*Unk's LazerPhone system for the ICOP.
This state-of-the-art system represents the latest in digital recording systems for
correctional facilities. Each LazerPhone system installation will include the LazerVoice
Recording and Monitoring Component. LazerVoice utilizes "tapeless" recording of
inmate calls. Call records are stored on an array of hard drives. These storage devices
are sized to the OORC's archiving requirements, thus allowing sufficient call recording
volume and storage. The LazerVoice mass storage system features expandable memory
capabilities and simple call archiVing methods. LazerVoice allows user-selectable call
recording, blocking of designated phone numbers, and immediate search and play of
recorded phone calls. The system will also allow the OORC system administrators to
monitor telephone conversations and listen to recordings from their desktop. An
additional benefit of the LazerPhone configuration is the near instantaneous retrieval of
Section vm-lS
OHIO DEPARTMENT OF REHABlUTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
""'f':.---
Mel WORLDCOM
conversations from the hard drives of each system minimizing the time lost to searching
a digital audio tape.
By selecting Global Tel*Link's recording and monitoring platform, MO
WorldCom has eliminated the need for external interfaces that would be required if a
recording platform from a different provider has been selected. MCI WorldCom has
also eliminated the risk of "finger pointing" between vendors, resulting in quicker
problem resolution. In addition, the data used for recording and monitoring purposes
will more accurate because MCI WorldCom's solution has eliminated the serial interface
between the call control platform and the monitoring and recording platform that
would be required when using two different vendors' products.
Figure VIII-2. leop Architecture
5.2.2
Proposed Inmate Calling System
The Proposer shall propose one type ofICOPfor all ODRC locations. All System
Hardware. Software and support Systems shall be the same in each ODRCfacility.
MO WorldCom is proposing one type of ICOP for all ODRC facilities. MO
WorldCom will install the same configuration (system hardware, software, and support
systems) at each facility. However, note that while the hardware and software will be
the same at each site, the actual number of cards, drives, etc. will be scaled for each
institution.
MCI WorldCom proposes the LazerPhone system including the LazerVoice
Recording Component for each OORC facility to accomplish the OORC's requirements
Section VllI-16
Omo DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
"+:.---
Mel WORLDCOM
for an Inmate Call Out Program. This state-of-the-art system fully integrates the inmate
telephone system with the recording and monitoring system.
5.2.3
Site Call Processor
The Site/Location Ca// Processor shallprovide for all telecommunications capabilities
for inmate services as well as administrative capabilitiesfor ODRC personnel.
MO WorldCom proposes the LazerPhone system including the LazerVoice
Recording Component for each OORC facility to accomplish the OORC's requirements
for an Inmate Call Out Program. This state-of-the-art system fully integrates the inmate
telephone system with the recording and monitoring system. It will support all
telecommunications capabilities for inmate services, as well as administrative
capabilities for OORC personnel.
5.2.4
Centralized System Database
The Centralized System Database shall be located at a Proposer provided site. located
outside ofODRCfacilities but within the Central or Eastern United States, and prOVide
full database redundancyfor all Site/Location Processors and recording Equipment at
each ODRCfacility (see Section 5.3).
The ICOP architecture is configured with two redundant central servers. The
primary server is located in Mobile, AL, with a backup collocated at an MO WorldCom
facility located in Albany, NY. MO WorldCom elected to use two redundant servers
instead of one because of the importance of the data collected at each site. Two servers
provide an extremely high level of data redundancy. The central servers will be
connected to each OORC facility over the WAN. The centralized system database will
contain the master copy of the inmate account information, including PINs, telephone
lists, call restrictions, etc., and will synchronize with the remote call controllers on a
regular basis throughout the day to keep all information current. The central server will
also maintain network security information for authorized users, consolidated call
records, and consolidated recording search information for all ODRC facilities.
Each facility will maintain a centralized system database for their location. By
use of a WAN network for OORC, all facility centralized system databases will be
networked together. As a result, these databases will be accessible by system users
throughout the ODRC. However, use and access is restricted by user password security
level.
There are two main benefits to archiving information on the central server. First,
the central server collects call detail records from all facilities at all times, which will
prevent data loss in the event of a catastrophic outage. Second, system-wide report
queries are processed by the central server rather than by each individual facility. By
sending requests directly to the central server, the OORC will have access to near realSection vm-17
OHIO DEPARTMENT OF REHABnrrAnoN AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
time information. An additional benefit of the WAN is that OORC administrators will
have the ability to request information about any facility from any facility.
5.2.5
Inmate Calling System and Related Services
The ICOP shall be provided to ODRC at no cost. The ICOP proposedfor ODRC shall
include full design, installation and on·going maintenance at no cost to the ODRC.
The ICOP and related services will be provided to the OORe at no cost. MO
WorldCom will include full design, installation, and on-going maintenance at no cost to
theOORC.
5.2.6
Inmate Calling System Network Services
The ICOP shall provide a'9' network services (local exchange and tolVcollect services)
as specified by ODRC at no cost during the duration ofthe Contract.
The ICOP will provide all network services (for example, local exchange, toll,
and collect services) at no cost to the OORC during the duration of and extensions to
this contract.
5.2.7
Collect Call Services
The ICOP shall allow inmate access to collect call services as described in this RFP
document. At no time would inmate telephones be allowed to make calls without some
type ofSystem restriction and monitoring.
The ICOP, the proposed LazerPhone system, will allow inmate access to collect
call services as described in the RFP. At no time will MO WorldCom allow inmate
telephones to make calls without some type of system restriction and monitoring.
5.2.8
Simultaneous Use
The ICOP shall allow for al/ inmate telephones to be in use simultaneously. Dial tone
shall be presented immediately to all inmate telephones in an "off-hook" position. There
shall be one central office line per inmate telephone.
The system allows for all inmate telephone sets to be used simultaneously. In
addition, LazerPhone will be installed with no line concentration, i.e., a central office
line will be provisioned for each phone installed and all phones may be in use
simultaneously.
Section VDI-18
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL 0tJT PROGRAM (lCOP) AND RELATED SERVICES
5.2.9
Bilingual Announcement Function
The collect call automated announcementfimction ofthe ICOP shall be capable of
processing calls on a selective bilingual basis: English and Spanish. The inmate shall be
able to select the preferred language using no more than a rwo-digit code.
LazerPhone's automated voice prompts and announcements can be programmed
in up to nine (9) languages including English and Spanish. The inmate chooses his/her
preferred language using one OTMF tone. These languages include: English, Spanish,
Russian, Vietnamese, and German among others. When an inmate picks up the
handset, the system immediately prompts him/her with the following prompt: "Press
or dial one (1) for English" - in English; "Press or dial two (2) for Spanish" - in Spanish;
"Press or dial three (3) for Russian" - in Russian. This prompt continues through each
language available in the system until the inmate makes a selection.
5.2.10
Shut-Down Feature
The Proposer shall propose an ICOP that can be shut down immediately and selectively.
ODRC shall be able to shutdown the System globally and restrict all PIN access, within
an entire facility and/or within afacility wing. The Proposal shall describe the options
available to ODRCfor this type 0/ immediate and global restriction.
The ICOP will provide the OORC with an iIIunediate and selective shut down
feature. The shutdown feature will allow the OORC to shut the system down and
restrict all PIN access globally across the entire, or selective sectors, of the facility.
LazerPhone offers various and flexible means to shut down the system in the event of
an emergency. Each inmate telephone has manual on and off switches which will be
placed within the facility at a location or locations chosen by the administrator. The
system is also equipped with the capability for manual cutoff of all phones at once from
a master cut-off switch, which will be placed in a location of the OORe's choosing
within each ODRC facility.
LazerPhone provides three (3) methods by which ODRC personnel may shut off
inmate telephones in an emergency situation:
•
via a menu option on the LazerPhone software provided
•
the manual switches provided at each OORC facility
•
deactivation/activation of an individual station via the telephone keypad
(passcodes required).
Once LazerPhone has been shutdown using one of the methods above, the
System can be restarted and be fully operational within three minutes. Following the
restart, the system will not require OORC personnel to re-set any system configurations.
Section VIII-19
Omo DEPARTMENT OF REHABILITATION AND CORRECl10N
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
5.2.11
--jw:.---
Mel WORLDCOM
Blocking Incoming Calls
The proposed ICOP shall be restricted to outgoing calls only. The System shaJl not
process incoming calls at any time. No inmate telephone shall be capable ofreceiving an
incoming call and Proposer shall work with the local telephone companies to ensure
such control. The Proposal shall describe how this component shall be achi~ed/or the
ODRC.
The proposed LazerPhone system restricts calls to outgoing only at all times.
The system automatically blocks all incoming calls, and system telephones in each
facility are automatically blocked from the others, including those in other facility sites.
The on-site processor can be configured to ignore all incoming calls from the central
office lines. MO WorldCom will work with the local exchange carriers to insure all
incoming calls are blocked and are never processed by the system.
In addition, MO WorldCom will provision all inmate station lines to place
outgoing 0+, collect calls only. All other types of calls will be blocked.
5.2.12
Maintaining Call Processing and Call Rating Information
The Proposer shall keep all call processing and call rating information current. This
in/orm/Jlion includes. but is not limited to. local exchanges. area codes, country codes,
vertical and horizontal coordinates and any other information necessary to accurately
process and rate calls. The Proposer must quickly pr(1llide ODRC with any rate
informationfor all calls upan request by ODRC at any time during the term o/the
Contract
MO WorldCom agrees to maintain current call rating and call processing
information. This information includes, but is not limited to, local exchanges, area
codes, country codes, coordinates, and any other information required to maintain
accurate call processing and rating. MO WorldCom will provide the ODRC with any
rate information for all calls upon request by the ODRC at any time during the term of
this contract.
5.2.13
Call Blocking (900, 972, 976, 550, etc.)
The lCOP shall block all calls made to any telephone numbers which incur excess
charges such as 900, 972, 976, 550, etc. The Proposer shall be responsible for ensuring
that the System is programmed/or such blocking.
The lCOP, LazerPhone, will block all calls made to any telephone number that
incurs excess charges, i.e., 900, 972, 976, and 550. MO WorldCom will be responsible
for ensuring that the system is programmed for such blocking.
During installation, MCl WorldCom will create a "Call Blocking" database of
numbers that inmates will not be able to call. Typical blocked calls include the
residential or business lines of judges, sheriffs, facility personnel, jury members,
attorneys, and witnesses. Call Blocking tables with thousands of entries are not
Section VID-20
OHIO DEPARTMENT OF REHABIUTATION AND CORRECDON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
uncommon. Blocked numbers could also consist of an entire area code, an entire
exchange code within an area code, or specific telephone numbers. All BOO, 900, 972,
976, and 550 area codes will be blocked. Numbers may be deleted or added to the IlCall
Blockingll table by authorized personnel using an administrative workstation. Numbers
may be added or deleted to the blocked numbers database via an administrative
workstation. MO WorldCom will maintain 900, 972, 976, and 550, etc., blocking and
dialing pattern tables throughout the life of the contract to ensure that the system is
programmed for all OORC-required blocking.
The database query functionality inherent on the central servers also provides
added security. When a remote OORC facility updates information in the blocking
database, the central server will query this information from that location. This will
allow all OORC remote sites to have access to the information that was requested to be
blocked by ODRC personnel at that particular location.
A virtually unlimited quantity of individual numbers, prefixes, and area codes
may be blocked on-site, in real time, via LazerPhone. Each call is checked through the
validation system. If the number has been blocked, the inmate is informed "You may
not dial this number," and the call is terminated. Calls to all such prefixes are
disallowed automatically.
In addition to the OORC's blocking requirements, personnel will be able to block
individual destination numbers. ODRC system users will be able to block individual
numbers via the EDIT DESTINATION NUMBER screen below.
Figure VllI-3. Edit Destination NumbeJ; Screen
Section VIII-ZI
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (leoP) AND RELATED SERVICES
By checking the BLOCKED box, this number cannot be called from any
LazerPhone inmate telephone station within the facility.
5.2.14
Call Blocking (Long Distance Carrier Access Numbers)
The ICOP shall block all inmate calls to current long distance carrier access numbers
(i.e.• 1010333, /010285. etc.) orfUture 101-xxxx carrier access numbers. The Proposer
shall be responsible/or ensuring that the System is programmed/or such blocking.
MO WorldCom's calling system will block all inmate calls to current long
distance carrier numbers, i.e., 10333, 10285, or any future 101-XXXX carrier access
numbers. MO WorldCom will be responsible for ensuring that the system is
programmed for such blocking. All calls to the operator through 0, 00, lOxxx, 95Oxxx, or
any other carrier access numbers are disallowed - at all times.
The ICap, LazerPhone, will block these calls by facility or system-wide using the
blocked numbers database described in Section 5.2.13.
5.2.15
Call Blocking (Local Access to Long Distance Carrier Access
Numbers)
The ICOP shall block all local numbers which access long distance carriers (i.e., 950xxu). The Proposer shall be responsible/or ensuring that the System is programmed/or
such blocking.
The ICap will block all local numbers that access long distance carriers, i.e, 950XXXX. MCI WorldCom will be responsible for ensuring that the system is programmed
for such blocking.
The rcap will block these calls by facility or system-wide using the blocked
numbers database described in Section 5.2.13.
5.2.16
Call Blocking (Directory Assistance Access Numbers)
The ICOP shall block all inmate access to directory assistance access numbers (i.e ..
411,555-/212, etc.). The Proposer shall be responsible/or ensuring that the System is
programmed/or such blocking.
The ICap will block all inmate access to directory assistance access numbers, i.e.,
411, and 555-1212 along with toll-free directory information. MO WorldCom will be
responsible for ensuring that the system is programmed for such blocking.
The Icap will block these calls by facility or system-wide using the blocked
numbers database described in Section 5.2.13.
Section VIII-22
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL
PROGRAM
AND RELATED SERVICES
our
5.2.17
(leoP)
Call Blocking (Toll Free Numbers)
The ICOP shall block all inmate access to tollfree numbers (i.e., 800, 888, 877. etc.). The
Proposer shall be responsible for ensuring that the System is programmed/or such
blocking.
The ICOP will block all inmate access to toll free numbers, i.e., 800, 888, and 877.
MO WorldCom will be responsible for ensuring that the system is programmed for
such blocking.
5.2.18
Calls Passed Only to Authorized Carriers
Proposer shall insure that local calls are notpassed offto any other carrier not
authorized by the Contract. This will include callforwardingfrom a local ANI to any of
the list ofnumbers required to be blocked. The Proposer is authorized by the Contract to
have exclusive control over all billing oflocal. intraLA TA, and interLATA long distance
collect calls placed by inmates through the ICOP.
MO WorldCom will make every effort to insure that local calls are not passed off
to any other carrier not authorized by this contract. This will include call forwarding
from a local ANI to any of the list of numbers required to be blocked.
The best alternative to eliminating call forwarding from a local ANI is for the
ODRC to choose per minute rates for local calls. This pricing option would make the
practice of call forwarding from local ANI's financially unattractive to companies or
individuals not authorized to carry/ re-originate inmate traffic.
5.2.19
Interfaces to Local and Inter-Exchange Carrier Network Services
The ICOP shall be capable ofinterfacing with network services provided by local
exchange carriers as well as inter-exchange carrien. This includes analog and digital
facilities (i.e., analog business trunks. DS-I. ISDN PRJ. etc.). The Proposal shall state the
types ofnetwork services to which the proposed ICOP will interface and the purpose
(application) o/such servicesfor ODRC.
The ICOP will be capable of interfacing with network services provided by local
exchange carriers as well as inter-exchange carriers. This includes analog and digital
facilities utilized for the proposed voice network and the WAN Frame Relay network
platforms for the ICOP. MO WorldCom will utilize dedicated TIs with central office
connections for voice service. The proposed Frame Relay router based network will
consist of 56/64 Kbps bandwidth connectivity at all sites with the exception of the
centralized serves which will utilize 1.544 bandwidth connectivity.
Section VIU-Z3
OHIO DEPARTMENT OF REHABnJTAllON AND CORREcrION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.2.20
MCI--Wi-O-l/l.-WCOM
Network Services
The Proposer shall describe the type ofnetwork services it will provide with the proposed
ICOP.
MO WorldCom is proposing the installation of a WAN connecting all ODRC
facilities, including ODRC headquarters, to the central server. Individual OORC
facilities will be linked by a minimum 56/64 Kbps frame relay circuits. The central
redundant servers, located at Global Tel*Link's facility in Mobile, AL and MCI
WorldCom'sfaci1ity in Albany, NY will have a T-1 frame relay link into the WAN. MO
WorldCom will use a combination of digital T-ls and switched access lines based on the
traffic patterns at the facilities.
5.2.21
Collect Call Only Mode
It is the intention ofthe ODRC to implement the proposed ICOP in a collect call mode
only. Collect calling shall be offiredfor all 50 states and United States territories. No
international calls shall be allowed
MO WorldCom understands the OORC's intention to implement the proposed
inmate calling system and related services in a collect call only mode, and that no
international calls will be allowed at this time. Each OORC LazerPhone
site/installation will be configured to operate only in collect call mode. Additionally,
collect calling will be offered for all SO states as well as the United States territories. No
international calling will be available via the LazerPhone system.
5.2.22
Service Quality
The Proposer shall implement an ICOP that provides telephone reception quality
meeting all industry standardsfor service quality as defmed by the Public Utilities
Commission ofOhio (PUCO) and by the Federal Communications Commission (FCC).
The Proposer shall accept the ODRC'sjudgment concerning these standards.
The ICOP will provide telephone reception quality that meets all industry
standards for service quality as defined by the Public Utilities Commission of Ohio
(PUCO), and by the Federal Communications Commission (Fcq. MO WorldCom will
accept the OORC's decision regarding a telephone reception quality determination.
Telephone reception quality is a function of the call control equipment, the telephone
instrument, and the network service quality. The ICOP will meet FCC Part 68
Standards.
Section VIU-Z4
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.2.23
MCI---~---O-iR~WCOM
Call Set-Up Time
The proposed lCOP shall pravick that "call set-up time" not exceed 10 seconds from
completion ofdialing tofll'st ring.
The lCOP, LazerPhone, will provide call set-up time that will not exceed ten (10)
seconds for all calls from completion of dialing to first ring.
5.2.24
No Second Dial Tone
The proposed lCOP shall not provide a second dial tone to an inmate telephoT18 without
the inmate hanging up the telephoT18 receiver after the first call is completed
When using LazerPhone, an inmate must hang up the telephone receiver upon
completion of a call in order to receive a second dial for another call.
5.2.25
Programmable Ring Time
The proposed lCOP shall allow for an agreed to "ring time" before an inmate call is
disconTl8cted This "ring time" parameter shall be programmable by ODRC but shall be
consistent among ODRCfacilities.
The LazerPhone system allows for a maximum "ring time" prior to
disconnecting the inmate call. The number of rings is programmable by facility and can
be programmed to be consistent among ODRC facilities.
5.2.26
User Notification
The proposed lCOP shallpravide notifICation to an inmate ofthe call status (Le.• ringing.
busy. etc.). This notifICation may either be in the form ofringing. busy tones. standard
information tones (SJ7). or appropriate recorded messages.
The LazerPhone system will notify the inmate of the call status such as ring/ no
answer, busy, etc. before disconnecting a call that did not achieve positive call
acceptance from the called party. The proposed LazerPhone system uses a number of
user-friendly voice prompts and message announcements. The following describes the
call set-up process that the inmate will hear, a list of the return message
announcements, and the call announcement and acceptance announcement heard by
the called party:
This is MO WorldCom. This call is subject to monitoring and/or recording.
You have a collect call from [INMATE'S PRE-RECORDED NAME]) who is an inmate at
[FAOLITY NAME]. If you wish to accept this call, press or dial "5" and hold; to deny,
press or dial "0" and hang up. If you wish to block any future calls of this nature, press
or dial "7" for further information. To hear the rates for this call, press or dial "9."
Section VllI·2S
OlnO DEPARTMENT OF REHABILITATION AND CORREcnoN
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
Although the prompt asks the called party to press or dial"O" for refusal, should
any number other than "5," "7," or "9" be pressed or dialed, the call will not be
connected. H the called party makes no response, the message will repeat three times
and, if no response is made, the call will be terminated.
During call set up and call acceptance, the inmate will be placed on hold and will
not be able to communicate with the called party. This precludes the possibility of
either the inmate conversing with the called party prior to call acceptance, as well as the
ability of the called party to deliver a message to the inmate.
The LazerPhone also can be configured to play periodic overlay announcements
throughout an inmate's calls. This announcement can include any information
requested by ODRe such as, "This call is from an inmate at the Ohio Department of
Corrections."
Presented below are the messages inmates will receive under specific conditions:
•
When the destination number is busy: "The called number was busy; please try
your call later."
•
When the called party does not answer, ring/no answer: "The called party did
not answer; please try your call later."
•
The called party does not press or dial the DTIvIF to accept the call: "The called
party did not accept your call."
• H the called party has previously requested a block on the destination number:
"The called party has placed a block on this number."
5.2.27
Call Acceptance
The proposed leOp shall not allow the inmate to speak to the called party until the call
has been accepted.
The LazerPhone system provides positive acceptance of a collect call by the
called party through voice prompting/recording features. Following the inmate call
notification, the call party hears an instructional prompt,
"If you wish to accept this call, press or dial '0' and hold; to refuse, press or dial
'5' and hang up; if you wish to block any future calls of this nature, press or dial '7' for
further information."
Although the prompt asks the called party to press or dial "5" for refusal, should
any number other than "0" be pressed or dialed, the call is not connected. H the called
party makes no response, the message will repeat three times and if no response is
Section VIII-26
OHIO DEPARTMENT OF REHABnnATION AND CORRECOON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
M6~Wi----O""""IJlLD-:-' COM
made, the call is terminated. An inmate and the called party are allowed to talk only
after acceptance by the called party.
5.2.28
Restricted Voice Channel
The proposed ICOP shall allow the inmate to hear the processing ofthe placed call to
determine jfSIT tones with message or an answering device (i.e.• answering machine.
voice mail. etc.) has answered the call. At no time shall the System allow the inmate to
speak (restricted vowe channel) until the call has been accepted by the calledparty.
The LazerPhone system allows the inmate to listen to the status of a call.
Corrections industry experience has shown that allowing an inmate to monitor the
status of a call decreases the instances of inmates questioning facility personnel
regarding the inmate telephone system. However, the inmate's microphone is muted
during this process and hel she cannot communicate with the called party until the
called party has provided positive call acceptance.
5.2.29
Service Availability
The proposed ICOP shall allowfor ODRC to program times when the System will be
available or unavailable to inmate calling. The Proposer shall describe how this is
accomplished
LazerPhone can automatically cut off or turn on at various preset times of the
day - by individual phone, groups of phones, or all phones. With the LazerPhone
software and computer provided for each OORC facility, the OORe may group
individual phones into "cell blocks", individual PINs (if PINs are in use), or any other
method. The phones can be programmed to turn on and off automatically with an easy
"point and click" method.
When PINs are in use, each inmate can be assigned to a specified phone usage
schedule. Each schedule includes the day of the week and the pre-programmed usage
times for inmates assigned to this schedule as shown on the following SCHEDULE screen.
Section VIll-27
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL 0t.Tr PROGRAM (lCOp) AND RELATED SERVICES
MClIM~O-R.-'LDCOM
Figure VID-4. Schedule Screen
5.2.30
Network Software for Security Threat Group
The Proposer shall co-operate with the Security Threat Group (STG)/Investigalion
Coordinator to select a System for operational intelligence and electronic document
management. This System shall provide an interface to the ODRC ojfinder tracking
system. ICOP call record database and other related Systems. The Proposer shall
provide all suitable Software. Hardware and network infrastructure to interface all
ODRC investigative offices and databases.
MCI WorldCom will work with OORC to select a system for operational
intelligence and electronic document management. MO WorldCom will provide
interfaces from the ICOP call record database and other related systems. Additionally,
ODRC has the opportunity to include the STG application as an integral part of the
ICOP contract. From previous discussions with ODRC, MO WorldCom has identified
an approach that integrates ICOP system information into a suite of investigative and
information management tools to form a customized STG application for OORC as
described below. MO WorldCom is open to negotiating the proposed commission
structure in exchange for the STG application functionality. MO WorldCom would
provide all hardware, software, and network interfaces to all OORC investigative
offices necessary to support the STG application.
Section VIII-28
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
'+':.---
Mel WORLDCOM
The SIG application will give ODRC a comprehensive investigative and
analytical tool to analyze multiple data sources, predict suspicious behavior, provide a
system-wide view to authorized users of all data feeds, provide mechanism to share
investigative results with authorized users, provide system-wide management reports,
and make this information easily accessible to authorized users. One of the key
elements of the design is an open architecture that allows the incorporation of
information from other law enforcement jurisdictions such as neighboring states. This
architecture would allow ODRC to enhance investigations by gathering information
from other jurisdictions more quickly, provided the users have the authority to share
and view this information.
5.2.31
Call Processor Drives and Power Supplies
The Call Processors shall have "hot mappable" drives andpower supplies.
Each MO WorldCom LazerPhone call processor will include industrial grade hot
swappable drives and power supplies.
5.2.32
Line Voltage Outlets
The Proposer is required to provide the line voltage outletsfor all Equipment.
MO WorldCom will provide line voltage outlets for equipment, as required.
The LazerPhone equipment, which includes both the inmate telephone system and the
recording and monitoring system, requires the use of a standard 120v duplex
receptacle.
Section VIll-29
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.3
Central Database
5.3.1
Provide Central Database
A network and cenlraJ database shall be provided and managed by the Propaser at no
cost to the ODRC. The purpose ofthe database is to pruvide full database redundancyfor
all Call Processors at each ODRCfacility and to provide pooled data for investigatory
analysis. The Proposal shall describe the details ofthe proposed network..
MO WorldCom will provide and manage a network and central database at no
cost to OORC. The purpose of this database is to provide full database redundancy for
all call processors at each OORe facility, and to provide pooled data for investigative
analysis. MO WorldCom will ensure full database redundancy is maintained by
providing WAN services to link the central server database to the site call processor
databases. Individual OORC facilities will be linked to the WAN by a minimum 56/64
Kbps frame relay circuits, while the central servers will have a T-l frame relay link into
the WAN. There will be redundant servers located in Mobile, AL and Albany, NY.
This network would also connect to the central computers located at the
LazerPhone management control center. Call recordings would be stored on-site, but
Call, Oetail Record, or CDR would be stored on-site and at each of the other central
server locations. All call recordings will be pulled across the network via file requests
for investigative review, or played remotely via telephone call back. The proposed
network and central database will be provided by and managed by MO WorldCom for
the duration of the contract, at no cost to the OORC.
5.3.2
Existing Networks
The new network shall be compatibb! with the existing ODRC networks (i.e. TCPI/Pj.
The network solution proposed by MO WorldCom is compatible with the
existing OORC networks, provided the existing network utilizes industry standard
public protocols, i.e., TCPlIP. If OORC is utilizing a proprietary non-industry standard
protocol, MO WorldCom will work with ODRC to insure that their network is
compatible with the lCOP protocol proposed, provided the development is mutually
beneficial to both parties.
Section VIII-30
OHIO DEPARTMENT OF REHABn.rrATION AND CORRECIlON
INMATE CALL Otrr PROGRAM (leoP) AND RELATED SERVICES
5.3.3
MCI~Wl~O----i/lLD-COM
Centralized Database Location
The Cent1'alized Database must be located at a Proposer-provided site. located outside of
ODRCfacilities but within the Central or Eastern United States. The Proposal shall
describe the facilities and location ofthe Centralized Database.
MO WorldCom will maintain two centralized facilities that will house duplicate
copies of the central database. One will be located in Mobile, AL at the LazerPhone
Management Control Center. This site will be fully redundant and is equipped with
full generator power, cooling, and fire systems. The second site will be in Albany, NY
at an MCI WorldCom location. This site will also be fully redundant and equipped
with full generator power, cooling, and fire systems.
5.3.4
Open Architecture Software
The Cent1'alized Database shall be in Oracle or MS SQL 7 or other open architecture
Software. The Proposal shall describe Central Database details.
The LazerPhone central database will be housed on a Windows NT platform
using an MS SQL 7.0 database engine.
MO WorldCom will provide and manage a network and central database. The
purpose of this database is to provide full database redundancy for all call processors at
each ODRC facility, and to provide pooled data for investigative analysis. MO
WorldCom will ensure full database redundancy is maintained by providing WAN
services to link the central server database to the site call processor databases.
Individual ODRC facilities will be linked to the WAN by a minimum 56/64 Kbps frame
relay circuits, while the central servers will have a T-l frame relay link into the WAN.
There will be redundant servers located in Mobile, AL, and Albany, NY.
This network would also connect to the central computers located at the
LazerPhone management control center. Call recordings would be stored on-site, but
Call, Detail Record, or CDR would be stored on-site and at each of the other central
server locations. All call recordings will be pulled across the network via file requests
for investigative review, or played remotely via telephone call back. The proposed
network and central database will be provided by and managed by MO WorldCom for
the duration of the contract
Section vm-31
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
5.3.5
System Security
The Proposal shall describe how it will provide System seCW'ityfor all data stored in the
local and central databases. Such a security description must include System seCW'ity.
including levels ofencryption, as well as how access to such sensitive information will be
performed within the Proposer s organization.
MO WorldCom will ensure that control is maintained for all ICOP data, whether
it is stored on the system, on backup media, or archived, whether on-site or off-site. All
ICOP data, no matter how it is stored, is considered to be "sensitive" and MO
WorldCom will not make this data available nor disseminate this data to anyone
without prior approval of OORe. MO WorldCom will implement measures to provide
network security and to protect access to the database, as described below.
Network Security. MCI WorldCom is proposing a "closed" frame relay network.
There will be no need within this closed network to encrypt data transfers. Encrypting
data within the ICOP network would create an administrative burden, slow down
system performance, and provide little additional security since each endpoint will be
capable of transparent decryption at the administrative workstation. Being a closed
network, only OORC facilities will be connected to the wide area network, limiting
access to the network from within OORC facilities. Only authorized users at each
facility will have access to the information. The users will be restricted to certain fields,
via password security, to ensure that users only have access to the information
necessary for their job function.
H and when the ICOP network is connected to an OORC network, or any other
network, there are other security measures that could be used to protect the system's
data. These security measures include firewalls, router based encryption, and code
encrypted file request. Router level encryption, for example, could be used without
affecting either network's overall performance.
The rcop will store all information in Microsoft SQL Databases. SQL is tightly
integrated with the Windows NT operating system security, which is rated Government
Level C2 which denotes security clearance level 2. This is a standard level of data
security appropriate for the storage of sensitive data such as OORe's call detail records.
The LazerPhone central system uses the same databases and limits physical
access to billing and storage computers. These computers are confined to the
LazerPhone information technology secured area.
Section V1II·32
--f-:---
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
Mel WORLDCOM
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
5.3.6
Report Generation
The ODRC shall be able to perform queries and request reportsfrom the Centralized
Database. The Proposal shall describe the availability ofthe report writerfor this use.
Using the CALL SEARCH screen of the LazerPhone system, ODRC system users
can query the system using various parameters. This screen also allows the user to sort
the query by specified parameters. As all ODRC LazerPhone systems will be
networked, these queries can be administered include all ODRC facilities' information
or specified ODRC facilities' information.
Queries to the LazerPhone system via the CALL SEARCH screen create powerful,
informative reports using the facility's call detail information. These queries can
request both general and specific call detail information using the variety of parameters
available at this screen. Reports show call detail information, as well as statistical
information stored on the facility's LazerPhone system. The LazerPhone CALL SEARCH
screen is shown below.
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The fields illustrated on the CALL SEARCH SCREEN'S CALL DETAIL REPORT query
are defined as follows.
Section vm-33
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
""1"'---
Mel WORLDCOM
Table VIII-3. Call Search Screen Call Detail Report Query Fields
FJELD
DEFJi\ITION
REC#
The unique number identifying each record
R
A recorded conversation is attached to this record
L
This record is locked and will not be deleted until unlocked
N
A RICH NOTES record is attached to this record
K
This record contains KEYWORD(s) as previously defined by a system user
STATION
Telephone number ofthe inmate telephone where the call originated
LOCATION
Indicates the location ofthe inmate telephone station within the facility (such as pod #)
DESTINATION
Telephone number ofthe called party
PIN
The inmate PIN entered at the start ofthe call
TRUNK
Identification number ofthe TRUNK carrying the call
DATElI'IME
The DATE and TIME the call began
DURATION
The total length ofthe inmate call
BILL AMOUNT
The total amount billed to the called party
START CODE
Defines the action that occurred to initiate call
END CODE
Defines the action that terminated the call
Each query performed via the CALL SEARCH SCREEN can be sorted by any of the
above-listed fields. To sort the search screen by a specific field, ODRC personnel can
simply click the column header of the chosen field. If the column header is red, the
report is sorted in ascending order. If the column header is blue, the report is sorted in
descending order.
The LazerPhone system prOVides a variety of reporting options in a user-friendly
Windows environment. Facility administrators will be able to run all LazerPhone
reports on-site. Standard reports available using this screen include:
•
Call Detail Report
•
Trunk Activity Report
•
Frequency Report (by Origination Number)
•
Frequency Report (by Destination Number)
•
Frequency Report (by Trunk ID)
•
Frequency Report (by PIN, if applicable)
Section vm-34
OIDO DEPARTMENT OF REHABn.ITATION AND CORRECTION
INMATE CALL
PROGRAM (lCOP) AND RELATED SERVICES
our
•
Call Traffic Analysis
•
Last 100 Calls Report
•
Audit Log Report
-+:.--Mel WORLDCOM
• Debit Mode Reconciliation Report
•
Ad Hoc Reports
LazerPhone will also provide ODRC personnel the capability of creating,
generating, and saving custom reports via the system's CUSTOM REPORT WIZARD. By
depressing the CUSTOM REPORT WIZARD button, system users can create specialized
reports using only the necessary parameters. As illustrated below, system users have a
variety of options when creating a specialized report. For example, users can select
tables of information, as well as specific fields and filters. In addition, users can specify
specific filters to be used in the report and users can choose the sorting method (such as
ascending or descending) of the report.
Figure vm-6. Custom Report Screen
Section vm-35
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
5.4
Personal Identification Numbers (PINs)
5.4.1
Personal Identification Numbers (PINs)
~---
Mel WORLDCOM
The lCOP shall restrict use through authorized Personal Identification Numbers (pINs)
assigned to each inmate. The length o/these PINs shall be determined by ODRC and
remain consistent throughout ODRCfacilities.
Each OORC LazerPhone installation will be configured to include a
comprehensive inmate PIN system. ODRC personnel will be capable of administering
this PIN system. LazerPhone requires that the length of PINs must be between four (4)
and fifteen (15) digits. This length can be determined by the ODRC, and can be
uniformly programmed for all facilities.
5.4.2
Use of Current PIN Assignments
The lCOP shall use ODRC's inmate PIN assignments and numberingplan. Current PINs
are numeric only and mDJI be up to fifteen (15) digits long. PINs are permanently
assigned.
lazerPhone can employ the ODRC's current PIN assignments and numbering
plan. Additionally, the system can be programmed to accommodate PINs that are up to
fifteen (15) digits in length. PINs can be permanently assigned.
5.4.3
De-activating the PIN Feature
The lCOP shall be capable 0/de-activating the PINfeature by individual inmate
telephone. groups o/telephones and/or entire instUutions, at ODRC's option. At no time
shall the inmate telephones be unrestricted due to the deactivation o/the PINfeature.
lazerPhone will allow for the deactivation of the PIN feature by individual
inmate telephone, groups of telephones, and/ or entire institutions. The deactivation is
entirely at the discretion of OORC personnel. Deactivation of PINs will not change the
inmate telephone restrictions already enacted.
5.4.4
"Class of Service"
The lCOP shall allow each PIN to have a "class o/service" assigned. For example.
duration 0/each call, etc. The proposed System shallprovide call restrictions by PIN that
provide all o/the/ollowing restrictions:
J.
Inmates can be either approved or not approved to make phone calls by PIN.
The ICOP system allows site personnel to allow or restrict inmates to place
collect calls via the inmate's PIN number.
Section VID-36
OHIO DEPARTMENT OF REHABn.rrATlON AND CORREcnON
INMATE CALL Otrr PROGRAM (lCOP) AND RELATED SERVICES
2.
--r:.-__
Mel WORLDCOM
Inmates, via the PIN. can be restricted to a specific telephone or group oftelephones. at
ODRC's option.
The rcop system allows site personnel to restrict an inmate by their assigned
PIN to place calls only from a specific telephone or group of telephones within the
facility the discretion of the OORC.
3.
Limit dJuation ofcall. Maximum call duration can be set globally (all PINs). by site. by
facility Q/'ea or by individual inmate's PIN. at ODRC's option and can be setfor each
type ofcall (Local. intraLATA. interLATA. interstate).
LazerPhone can be programmed to limit the duration of calls from one to two
hundred fifty-five (255) minutes, in one- minute intervals. Phones may be bundled into
groups which are logical to the facility - by cell block, building, etc. In addition, all
duration can be programmed by individual PIN. All programmed duration is at the
discretion of the OORC. At the discretion of OORC, limiting call duration by type of
call will be developed and integrated into the LazerPhone system.
The CALL CONTROL screen shown below indicates a 15 minute MAXIMUM CALL
LENGTH for a specific inmate PIN. The call length is configurable by facility personnel
having the appropriate security profile.
Figure vm-7. Call Control Screen
Call duration can be set for each inmate station via the STATION SETUP screen as
shown below. The MAXIMUM CALL LENGTH set for the station shown below is 15
minutes.
Section VIII-37
Omo DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
-+-:.
MCI---IM-O-I/l.-WCOM
Figure VIII-8. Station Set-up Screen
4.
Restrict time ofday calling. An allowed calling schedule can be providedfor each specific PIN. by
facility area, by site andglobally (all PINs). The global restrictions can tak4 precedence over individual
PIN restrictions, at ODRC's option.
LazerPhone will allow ODRe personnel to restrict time of day calling via a
calling schedule. The schedule can be applied to each individual PIN, by facility area,
by site, and globally as shown on the following SCHEDULE screen.
Section VIII-38
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
~~--
Mel WORLDCOM
Figure VIII-9. Schedule Screen
5.
Limit calling privileges. Restrict an inmaJe under disciplinary Q&tionjrom placing calls.
The Proposal shall describe how these restrictions can be accomplished
LazerPhone will allow system administrators to restrict an inmate's calling
privileges via inmate PIN. Via the AVAILABILITY option in the following CHANGE
INMATE SCREEN, GDRe personnel can disable an individual inmate's PIN until the date
specified in the RE-ENABLE DATE.
Section VIII-39
OHIO DEPARTMENT OF REHABn.rrATION ANDCORREcnON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
~--Mel
WORLDCOM
Figure VIII-tO. Change Inmate Screen
All call restrictions proposed can occur in real time and, are therefore effective
immediately.
5.4.5
Call Duration Limits
The ICOP shall have the ability to limit calls to a specific duration by PIN and by
specific telephone numbers assigned to a PIN.
Using LazerPhone, system administrators can program call duration for a
specific inmate PIN or for a specific telephone number assigned to an individual PIN.
5.4.6
Automated Operator Function
The ICOP's PINfeature shall ensure that the automated operatorjUnction uses the
inmate's pre-recorded name (recorded in either the inmate's voice and language. or in
the voice ofan administrator) to announce to the calledparty from whom the call is
originating. IdentijicaJion ofthe specific inmate and thus the announcement ofthe
inmate's name shall be performed by the PIN assignment.
The first time an inmate places a calt the LazerPhone system will prompt the
inmate to enter his or her name. The inmate's name is then recorded and stored in our
system. Any time the inmate attempts a call after the initial name recording, the system
automatically retrieves the corresponding pre-recorded name file once the correct PIN
has been entered. Corrections industry experience has shown this feature to assist in
Section VIU-40
OHIO DEPARTMENT OF REHABILITATION AND CORRECDON
INMATE CALL OUT PROGRAM (lCOp) AND RELATED SERVICES
+:.--Mel WORLDCOM
reducing fraud by disallowing an inmate the opportunity to pass a message to a call
recipient during this portion of the call set-up process.
To insure this process is completed by each inmate and to avoid possible
fraudulent scenarios, MO WorIdCom recommends utilizing a designated inmate phone
during the initial processing when an inmate is entered into the system. At that time,
an inmate call couId be "attempted" in order to authenticate that the inmate uses the
correct name as assigned to the PIN.
5.4.7
System Announcement
The Proposer shall use QIl announcement similar to the existing QIlnouncement. This
announcement shall be subject to ODRC approval and include rate information.
LazerPhone will be configured to use any announcement required by the ODRC
or mandated by the Ohio PUC or FCC. AIl such announcements will be subject to
OORe approval. This initial announcement will include an option for the called party
to receive rate information regarding the imnate call.
5.4.8
PIN Administration Process
The Proposal shall explain, in detail. the entire process o/PIN administration including.
without limitation, the meaimum number ofdigits and the procedures and methods of
assigning or changing PINs.
Each OORC site/installation may assign PINs, up to 15 digits in length, or allow
the system to generate them thereby eliminating the possibility of duplicate numbers.
Whether assigned randomly by the system or entered manually by ODRC personnel,
system administrators can view the inmate names and corresponding PINs via the
following INMATE CONFIGURATION screen.
Figure vm-ll. Inmate Configuration Saeen
SectionVID-41
OHIO DEPARTMENT OF REHABlUTA1l0N AND CORREc:nON
INMATE CALL OUT PROGRAM (lCOp) AND RELATED SERVICES
-+:~--
Mel WORLDCOM
OORC personnel can click on a specific inmate as shown in the above screen.
The CHANGE INMATE screen shown below appears.
Figure vm-l2. Change Inmate Screen
All inmate information is stored in this screen including identification
information, PIN information, call control parameters, recording and monitoring
specifications, velocity settings and availability settings. The use of PINs expands
LazerPhone's capabilities through the following:
•
The use of CALL ALLOW LISTS rather than endless entering and updating of
blocked numbers. LazerPhone can restrict each inmate to as many or as few call
allow numbers as the facility administrator requests. If a called number is not on
the inmate's approved list, our software will not allow the call to be completed.
There is an unlimited capability for storing lO-digit assignments in the system.
•
By using the self-learning PIN system along with our AUTOMATED ALLOW LIST
REGISTRATION SYSTEM, facility personnel are relieved of the burden of handling
paperwork for inmate allow lists. The system works by providing a two-digit
code that the inmates dial at the inmate telephone sets. The system recognizes
this code as the Allow List Request Code and automatically dials our automated
system. Using an automated operator, the registration system solicits the
relevant telephone numbers and inmate PIN. Then, the system sets up processes
Section VID-42
Omo DEPARTMENT OF REHABn.rrATION AND CORRECTION
+:
Mel ~IM~O-'R""""'"'LDCOM
INMATE CALL OtJT PROGRAM (lCOp) AND RELATED SERVICES
to obtain the name and address for the phone number provided. Upon
identifying the name and address, the system makes contact with the party at the
new telephone number and confirms the called party's desire to be included on
the inmate's allow list. Once this is accomplished, and if the inmate has not
reached his/her limit of allowed numbers, the number is added to the inmate's
allow list. The name and location of the telephone number are provided
electronically to the facility. The system may be altered to provide the facility
pre-approval rights before any number is added to an inmate's allow list.
The following PIN INFORMATION screen allows system administrators to enter
CALL UST TYPE information about each inmate PIN:
Figure VIII-13. PIN Information Screen
From the above screen, system administrators can also edit the inmate's BLOCK
UST and/or ALLOW UST shown in the following EDIT ALLOW/BLOCK USTscreen.
E1J§Ej
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Figure VIII-14. Edit Allow/Block List Screen
Section VllI-43
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOp) AND RELATED SERVICES
In addition, the PIN system will allow a facility to:
•
Set Call Duration: Each PIN can have a different call duration. This duration
can be programmed from one (1) minute to two hundred fifty-five (255) minutes
in one (1) minute increments. In addition, a warning prompt or tone will notify
the inmate that the call duration is approaching the preset time limit.
•
Set Call Velocity: An inmate can be restricted to the number of calls hel she can
make during a specified time period. This time period can be set in minutes,
hours, days, weeks, months, years, etc.
•
Set "Hot Number' By PIN: Facility personnel can enter HOT NUMBERS via the
on-site workstation. Should an inmate attempt to dial one of these numbers, the
LazerPhone Management Control Center computer will dial up to three
destination numbers (telephones or pagers as programmed per the facility
administrator's requirements) and report the number the call is being made
from, the number being dialed, and the inmate making the attempt (by his or her
PIN number). LazerPhone will make three attempts to complete these calls.
•
Obtain Management Reports: When PINs are in use, the system administrator
can create reports including inmate PINs. The inmate PIN number can become a
parameter by which calls are sorted or by which reports are printed.
•
Set Phone Usage Times: Each PIN can be programmed to include specific
phone usage times. An individual inmate may be restricted to specific time of
day calling, specific day of week calling, or specific holiday calling.
•
Set Programmable Free Calls By PIN: Specific telephone numbers may be
flagged as "free calls" when dialed by an individual inmate PIN. However, free
calls can have a negative effect on gross revenue generated by the system. When
an inmate is assigned a PIN (either automatically by the LazerPhone system or
by manual entry), the PIN is immediately activated and the inmate can begin
placing calls using his or her PIN. The LazerPhone system operates in real-time
and thus, there will be no delay or lag time between PIN assignment and use.
In short, every feature or option of LazerPhone becomes available on an inmateby-inmate, individual basis, while being easily managed in the same, "point and click"
Windows environment. LazerPhone fully supports the flexible use of PINs in the
facility - the ODRe personnel will have complete control over designating PIN usage.
Section VIII-44
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.4.9
"+:.---
Mel WORLDCOM
Automatic Assignment of PINs
The ODRC may integrate the ICOP with a Managemenl System/or the automatic
assignmenl o/PINs. The Proposal shall describe how this will be accomplished
MO WorldCom will work with the ODRC after contract award to integrate the
ICOP with a Management System for the automatic assigmnent of PINs. MCI
WorIdCom, as the incumbent provider of inmate services, is familiar with the both the
current system and the proposed ICOP. To accomplish this integration, MCI
WorIdCom would provide a transaction server to translate and handle corrununications
between the systems. This transaction server will be able to translate using SQL queries
to the OORe's Oracle databases. However, any management system contemplated by
the OORC will need to be able to work with the ICOP's unique PIN restrictions.
5.4.10
Telephone Number Lists
The ICOP shall allowfor a restricted number list o/telephone numbers to be linked to an
individual PIN. Such telephone number lists shall be enlered by ODRCpersonnel.
LazerPhone is capable of assigning CALL BLOCK LISTS to each individual inmate
PIN. Via the screen shown in Figure VIII-14, these lists of telephone numbers can be
easily entered by ODRC personnel at the system workstation using a point-and-dick
method in a user-friendly Windows environment.
5.4.11
Inmate Authorized Telephone Numbers
The ODRC will not provide to each inmate. via the use 0/PINs. a list 0/authorized
telephone numbers. The Proposal shall describe the/ollowing:
I.
Minimum and Maximum Number o/PIN Numbers Available per System
(Site/Institution).
2.
Minimum and Maximum Number ofDestination Telephone Numbers Available per
System (Site/Institution).
Using the LazerPhone system, each OORe site/institution can have as few or as
many inmate PINs as necessary. LazerPhone will allow each OORC site/institution to
have as few or as many destination telephone numbers as deemed necessary.
Section VIII-45
OHIO DEPARTMENT OF REHABIUTA1l0N AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.5
Restrictions and Fraud Control Options
5.5.1
Restrictions and Fraud Control Options
"+:.---
Mel WORLDCOM
The proposed ICOP shall allow ODRC personnel to temporarily restrict or disconnect
service to an individual inmate telephone or station, groups oftelephones. or an entire
ODRCfacility. The Proposal shall describe how this is accomplished with the proposed
System.
The proposed LazerPhone platform will allow OORC personnel to temporarily
restrict or disconnect service to an individual inmate telephone or station, groups of
telephones, or an entire OORC facility. The following describes how temporary
restriction and disconnection of service will be accomplished.
The proposed LazerPhone system will allow OORe personnel to maintain
complete control of individual inmate telephones or stations, groups of telephones, and
entire facilities. Using LazerPhone's schedule feature, ODRC personnel will be able to
restrict or disconnect service by grouping individual phones. The phones can be
programmed to turn on and off at preset times using an easy point and click interface.
Figure vm-15. Programmable On/Off System Administration
Section VID-46
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
MCI---Wi-O-IflLD-COM
The proposed system will provide the flexibility for ODRC to create a
customized list of holidays and to modify the inmate telephone onloff times from the
standard day-of-week configuration. Each designated holiday can have its own
programmed telephone on/off times.
5.5.2
Pre-Recorded Announcements
In order to limit possible telephone fraud. afraud preventionfeature shall be available.
which shall randomly interject pre-recorded announcements throughout the duration of
the conversation to the calledparty and caller indicating the source ofthe call. The
Proposal shall describe. in detail. how thisfeature is accomplished
The LazerPhone system will be configured to play an automatic, periodic overlay
announcement throughout an inmate call. This announcement will include any
information requested by ODRC such as, "This call is from an inmate at the Ohio
Department of Recreation and Corrections." The overlay can be turned on or off by
ODRC personnel.
5.5.3
Third Party Detection
The proposed ICOP shall be able to detect the called party's attempt to initiate a "3Way" or "Conference Call" with a third party and immediately terminate and/orflag the
call. The Proposal shall describe how this detection is accomplished with the proposed
System and provide the actual "field tested"percentage ofsuccessful anempts in using
thisfeature.
The LazerPhone system will recognize audible signaling, which indicates a threeway conference call has been attempted. When the system detects these audible
indications, it will either terminate the call, present a voice warning, and/ or flag the call
detail report (CDR) for future investigation. Field tests have shown that out of 100 calls
where 22 included third party attempts, the system marked from 15 to 31 as three way
call attempts. The results are highly dependent on the destination number, the network
quality, and most importantly, whether the user was purposely trying to defeat the
feature. Overall LazerPhone engineers estimate an 85 percent effectiveness rate.
When an attempt is made to bring a third party onto a call, the called party must
hook-flash, dial a number, and then hook-flash again to bring the inmate back onto the
call. The public switched telephone network (PSTN) returns no on-line or off-line
signaling indicating that a third party has been conferenced, therefore a 100 percent
proof-positive method is not commercially available to detect the third party. However,
audible signals can be detected on the line in most cases to determine that a third party
has been connected. LazerPhone detects these audible signals.
Upon detection of a three-way call attempt, LazerPhone will provide ODRC
personnel the following options:
Section VIII-47
OHIO DEPARTMENT OF REHABWTATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOp) AND RELATED SERVICES
•
Disconnect the call
•
Flag the call for further investigation
•
Playa voice prompt warning
•
Any combination of the above options.
'"f':.__- -
Mel WORLDCOM
Using the filter option in the LazerPhone call search screen, as shown below,
ODRe personnel can request 3-way call attempt reports. Additionally, all detected
three-way calls will be noted and highlighted in red on call management reports, as
shown in Figure VIll-17.
Figure VIII-16. Three Way Call Attempt - Report Generation
Section vm-48
MCI---Wi---O-R.~tDCOM
OHIO DEPARTMENT OF REHABnrrATION AND CORRECDON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
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Figure VIn-17. Three-way Call Attempt Flagged on Call Detail Report
5.5.4
Call Alert Feature
The ICOP have a call alertfealUTe. This feature shall alert ODRC personnel that a
designated inmate is placing a telephone call to a specific number that has been assigned
alert status. This staJus shall be activated by ODRC personnel at ODRC's discretion. The
Proposal shall describe how this fealUTe will jUnction.
With LazerPhone, a facility can enter "hot numbers" through the on-site
computer. Should an inmate attempt to dial one of these numbers, the management
control center computer will dial up to three administrative phones--programmed as
requested by the facility administrators--and report the number the call is being made
from, the number being dialed, and, if PINs are in use, the inmate making the attempt
by his or her PIN number. LazerPhone will make three attempts to complete these
calls. Each set of three administrative phones will be assigned to a designated group.
The alert group illustrated below is named FBI. System administrators will be able to
enter the desired administrative phone numbers in the user-friendly screen below:
Section VIII-49
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
Figure VITI-18. Alert System
5.5.5
Called Party Deletions from the "Authorized Telephone Number
Lisf'.
Ifa calledparty wishes to be added to an inmate s restricted call list or wishes to be on a
list that will not allow reception ofcallsfrom any inmate in an Ohio Correctional
Institution, the ICOP Equipment shall have aftature to activate this[unction. Activation
will be by either responding to voice prompts using the dual tone multifrequency
(DTMF) telephone buttons or by responding with "yes or no" answers by voice. The
System Administrator shall have the capability to manage the list (see Section 5.4. /0).
This function shall have a verify capability.
The called party will be prompted when answering a call from an ODRC
institution with the following:
"This is a collect station-to-station call from 'INMATE NAME' (as
recorded) who is an inmate at the 'FACILITY NAME' (as programmed).
If you wish to accept this call, press or dial '0' and hold; to deny, press or
dial '5' and hang up; if you wish to block any future calls of this nature,
press or dial '7' for further information; to hear the rates for this call, press
or dial '9'"
After pressing or dialing '7' for further information as instructed, the called party
will be advised to contact the LazerPhone Management Control Center via a toll free
number to request that the called number be blocked. By requiring a called party to
contact the Management Control Center to block a destination number, the number of
unauthorized or accidental blocks will be greatly reduced. For ODRC notification
purposes, the call record will include a notation that the '7' option was exercised by the
called party.
Section VIII-SO
Omo DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL OUr PROGRAM (lCOp) AND RELATED SERVICES
5.5.6
Fraud Detection and Prevention
The Proposal shall describe all detection andprevention capabilities related to
fraudulent. illicit or unauthorized activity available on the proposed [COP.
The following provides an overview of the LazerPhone features and functions
that relate to detection and prevention of fraudulent, illicit, or unauthorized activity
Account Balance. The system will inform the called party of the account's
accumulated balance prior to call acceptance. The account balance will be to the next
rounded minute. The balance will be described from the last accepted payment to the
present time in one-minute increments.
Alert System. This system will detect attempted calls made to a reshicted
telephone number, or a high number of call attempts to a single telephone number.
Upon detection of such an occurrence, the system will flash an alert warning on the
workstation computer monitor where the administrator can monitor and/ or terminate
the call. Additionally, the system will call up to three (3) facility administrators and
allow the administrators to monitor and/or terminate the call.
Credit Limit Violations. Upon receiving a call from an inmate, the called party
will be automatically notified of any credit limit violations. The system will then
instruct the called party how to make the necessary special arrangements to clear the
account.
Kwik KilL LazerPhone allows the system. user to terminate a call in progress
instantly. From the system workstation, the user selects the inmate station via the linemonitoring screen. Then, the user simply right clicks on the highlighted station and
selects "Disconnect". When live monitoring a call in progress from a remote telephone
the user can simply key in "**KILL" (**5455) and instantly terminate the call.
Rate Quotes. The system can quote rates to the calling and the called party prior
to acceptance of the charges. The rate quote will give the called party the cost of the call
for the first period and the rate for any additional period after the first period.
Third Party Detect. This system can be programmed to disallow third party
calling, to the extent possible with today's technology. Following detection, the system
can disconnect such calls and these attempts will be reflected in the call record detail.
In addition to the LazerPhone's features, MO WorldCom employs measures
after a call has been placed to identify and curb fraudulent activities. Each day, MO
WorldCom's MEGA billing center receives call detail records from the ICOP platform
for rating, commissioning, and outclearing. Once the calls have been rated and
Section VIII-51
OHIO DEPARTMENT Of REHABn.rrAnON AND CORRECllON
INMATE CALL
PROGRAM (lCOP) AND RELATED SERVICES
our
-+:.--Mel WORLDCOM
commissioned, they are outcleared to the appropriate LEC, RBOC or to MO
WorldCom's billing center for invoice generation.
Simultaneously the MEGA billing center provides MO WorldCom's National
High Toll (NHT) center with the call records each day to analyze for potential
fraudulent events. NHT reviews the previous payment history (if one exists), prior
calling patterns, and other events to determine if potential fraud exists. If suspicious
calls are placed, a courtesy call is placed to the end user to detennine the legitimacy of
the telephone calls. If the end user verifies the calls are legitimate, NHT makes a
decision to either place a block on the telephone and require the end user to make a
payment or continue to allow the end user to accept additional collect calls.
Fraud Detection and Prevention Capabilities
5.5.7
The Proposal shall identify specific activities the proposed System capabilities shall
detect and/or prevent. The Proposal shall also identify possible methods inmates may use
to circumvent these capabilities.
LazerPhone is designed to both detect and prevent fraud attempts by inmates.
The system includes protection features and functions against the following fraudulent
activities:
•
Three Way Calls
•
Hook Flash Attempts
•
Message Passing
•
Harassing Phone Calls
•
Calls to Payphones
•
Calls to Portable Phones
•
Calls to '800', '900', '411', etc.
•
Calls Answered by Answering Machines.
Inmates commonly attempt to circumvent the fraud protections set in place with
LazerPhone by the use of outside assistance, i.e. friends and/or relatives not confined to
the correctional facility.
SectiOD
VIll-S2
OHIO DEPARTMENT OF REHABIUTAnoN AND CORREcrION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.5.8
Extra Dialed Digit Detection
The proposed ICOP shall be capable 0/detecting extra dialed digitsfrom either the
called party or the inmate's telephone. The Proposal shall describe the options available
to ODRC upon detection o/the extra dialed digits (i.e., call termination, System alarm,
logging 0/call to the database, etc.).
The LazerPhone system is fully capable of detecting extra digits dialed from
either the inmate or the called party. Upon detection of extra digits dialed and at the
discretion of the ODRe, the system will terminate the call, provide an alarm, and make
a notation on the call record.
5.5.9
Unusual Or Suspicious Number Sequences
The proposed ICOP shall be capable 0/detecting WfJLSUll1 or suspicious number
sequences dialed or dialing patterns which the System identifies as possible attempts to
commitfraud. The Proposal shall describe the options available to ODRC upon detection
o/the unusual or suspicious number sequences.
LazerPhone includes safeguards designed to prevent fraud attempts such as
unusual or suspicious number sequences or dialing patterns. The ODRC has the
following options upon system detection of fraud attempts: terminate the call, monitor
the call in progress, and notification by system alarm. Additionally, the call record will
include a notation of the fraud attempt.
5.5.10
Prevent Inmates from Calling Other Institutions
Inmates are not allowed to call other ODRC institutions.
Destination numbers for all ODRC institutions will be blocked through each
LazerPhone System. Inmates will not be able to call other institutions at any time.
Section VUI-S3
OHIO DEPARTMENT OF REHABILITATION ANDCORREcnON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
5.6
""'/"':.------
Mel WORLDCOM
General Station Equipment Requirements
The Inmate Telephone Station Equipment requiredfor ODRC shall consist ofthree (3)
types oftelephones. All telephone Equipment shall be ofthe highest quality and shall be
hearing aid compatible. The total number oftelephone instrumentsfor eachfacility is
shown in Attachment B.
The[vst type. which shall be the majority ofinmate telephones installed. shall be
permanently mounted wall telephones meeting the specifications outlined in this Section
ofthe RFP. The quantity ofthis type oftelephone. within the total number a/telephones
listed in Attachment B, shall be determined by the facility warden at each ofthe
co"ectionalfacilities.
The second type ofInmate Telephone Station Equipment shall be portable or "movable"
inmate telephones that are used mainly in segregation units and shall be manufactured to
withstand abuse as well as be compact enough to fit through standard cell doorfood
slots. Industry Standard 2500 telephone sets are not acceptable. The Proposal shall
describe how these movable orportable telephones will be movedfrom one cell to
another by ODRC personnel to allowfor inmate calling. The Proposer shall provide a
minimum ofone (I) ofthese instruments per special housing unit within each ODRC
facility. The quantity ofthis type oftelephones. within the total number oftelephone listed
in Attachment B, shall be determined by the facility warden at each ofthe co"ectional
facilities.
The third type ofInmate Telephone Station EqUipment shall be "all weather" inmate
telephone sets to be used at ODRC's discretion. The quantity ofthis type oftelephone.
within the total number oftelephones listed in Attachment B, shall be determined by the
facility warden at each ofthe correctionalfacilities.
MO WorldCom is proposing the use of the following inmate telephone stations:
1. Phillips & Brooks/Gladwin (pBG) G07010 mini inmate telephone or G07042
full size telephone - permanently mounted wall telephone.
2. Phillips & Brooks/Gladwin (pBG) G07010 - mounted on a heavy gauge steel
pedestal on a roller base. The cart can be rolled directly in front of the inmate
cell and the handset can be placed through the slot. The inmate may place
his/her hand through the food slot for dialing.
3. All Weather telephone. The (pBG) G07010 is an all weather telephone,
suitable for outdoor use.
We provide additional information on these phones in Attachments 5 and 6.
MO WorldCom understands that the quantities of each phone described above
will be determined at the facility warden's discretion.
Section VIll-S4
OHIO DEPARTMENT OF REHABn.rrAll0N AND CORRECllON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.6.1
'+:.---
Mel WORLDCOM
Inmate Telephone Station Equipment
All Inmale Telephone Station equipment shall be ofnew manufacture and shall be
provided with the proposed leop at no cost 10 ODRC. (See 5.6.3)
MO WorldCom will install new imnate telephones, with the ODRC's consent, as
part of its proposed solution at no cost to the ODRC.
5.6.2
Installation
All Inmate Telephone Station equipment shall be installed in all ODRC institutions. at no
cost to ODRC.
The inmate telephone station equipment will be installed in all ODRC
institutions receiving the leop at no cost to ODRe.
5.6.3
Materials
The Proposer shallprovide all required materials. Hardware. Software and station
cabling (where re-use is unavailable or new locations are required) to install the Inmate
Telephone Station Equipment.
MO WorldCom will provide the required materials, hardware, software, and
station cabling (where re-use is unavailable or new locations are required) to install the
inmate telephone station equipment.
5.6.4
Power Requirements
All Inmate Telephone Station Equipment shall be powered by the telephone line and
require no additional power source.
The telephone line powers all inmate telephone station equipment. No
additional power sources are required.
SectiOD
vm-55
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.6.5
'+:.---
Mel WORLDCOM
Physical and Design Characteristics
All Inmate Telephone Station Equipment shall have the physical and design
choracteristics that include all o/the/ollowing:
I.
2.
3.
4.
5.
6.
7.
8.
9.
A chrome plated DTMF tone dial that is water, flame and shock resistant.
A hearing aid compatible handset.
A tamper proofsteel housing that protects the electronic components 0/the
telephone.
A paint/finish that is mar and scratch resistant.
Afaceplate with concise dialing and operating instructions.
An industry standard design.
An armored handset cord that is resistant to stretching and breaking.
A floating case hDrdened metal plate to prevent side drilling entry.
An installation reinforced by security studs to prevent easy removal 0/the telephone.
MO WorldCom has reviewed the individual requirements for the inmate
telephone design characteristics. MO WorldCom will meet and exceed these
requirements.
5.6.6
Handset Cord Component
The Proposal shall describe the handset cord component o/the proposed Inmate
Telephone Station Equipment including the lanyard used to connect the handset to the
base telephone. It is preft"ed that this lanyard be a metal composition.
The PBG handset cord is constructed of steel with armored steel cladding. The
lanyard has a minimum BOO-pound pull strength. It features enhanced flex fatigue
performance, and meets all Bellcore specifications.
5.6.7
Compact Design
The Inmate Telephone Station Equipment shall be compact in design. The Proposal shall
include diagrams or photographs o/the proposed Inmate Telephone Station Equipment.
MO WorldCom has provided information pertaining to the inmate telephone
station equipment in Attachments 5 and 6.
The PBG G07010 mini inmate telephone's measurements are as follows: 2 Vi' D x
11 V2" H x 5" W.
Section VIII-56
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.6.8
M6---IM-O-R.-WCOM
Dual-Tone Multifrequency (DTMF)
The Inmale Telephone Stalion Equipment shall be true dual-tone multifrequency
(DTMF).
All inmate telephone station equipment is OTMF compatible.
5.6.9
Phones Not Programmable
The Inmate Telephone Station Equipment shall not be programmable for tl19' purpose.
The models proposed are dumb" instruments with no programming
capabilities.
1/
5.6.10
No Coin Entry Slots
The Inmate Telephone Station Equipment shall not include coin entry and return slots
regardless ofwhether these functions are disabled.
All inmate telephone station equipment is sealed within a rugged housing with
no coin slots.
5.6.11
Station Set Identification Numbers
The Proposer shallprovide a unique number. physically imprinted on each Inmate
Telephone Station Set so that the number can be seen by ODRC stafffor the purpose of
reporting troubles and troubleshooting problems. As the Inmale Telephone Station Sets
necessitate replacement. they shall be numbered by the Proposer. As new Inmate
Telephone Station Sets are added or replaced they shall be identified in the same manner
and all appropriate paper work shall be updated to reflect the addition.
Each inmate telephone features a transparent instruction window. Station set
identification numbers will be imprinted on a special instruction card enclosed within
the instruction card window. The instruction window is only accessible if the
instrument is removed from the wall and the special pin-in-head security tool is used to
disassemble the instrument. This prevents tampering with the instruction card. The
instruction card will be visible through this window, thus allowing visual identification
of the telephone's ID number.
As new phones are added or replaced, MO WorldCom will update all
appropriate paperwork and ensure the phones display proper identification. A
complete documentation manual will be provided to each OORC site to facilitate
trouble reporting, management, and resolution. MO WorldCom will update this
manual regularly and will provide it to the OORC.
Section VIII-57
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL Ot.rr PROGRAM (lCOp) AND RELATED SERVICES
5.6.12
-+':.---
Mel WORLDCOM
Background Noise Reduction
The Inmate Telephone Station Equipmenl shall be capable ofreducing background noise
through the use ofconfidencers or directional microphones in the handset.
Each inmate telephone uses a confidencer to reduce background noise.
5.6.13
Voice Amplification Controls
All Inmate Telephone Station Equipmenl shall provide volume controls which allow
inmates to amplify the calledparty's voice.
The inmate telephone provides three levels of volume control in the following
increments: Leve115.17 dB; Level 210.34 dB; and Level 315.5 dB.
5.6.14
Bilingual Dialing Instructions
The Proposal shall describe the provision ofdialing instructions in English and Spanish
on each Inmate Telephone Station Set in a manner which reduces or eliminates the
possibility ofsuch instructions being destroyed. Labels or other accessible surface
instructions shall not be acceptable.
Each inmate telephone features a transparent instruction window. The
instruction window is only accessible if the instrument is removed from the wall and
the special pin-in-head security tool is used to disassemble the instrument. Dialing
instructions in English and Spanish shall be imprinted on a special instruction card
enclosed within the instruction card window.
5.6.15
Bilingual Warning Statement
The Proposal shall describe the provision ofa "warning" statemenl in both English and
Spanish on each Inmate Telephone Station Set that stales 'This CQ/I is Subject to
Monitoring and/or Recording" in a manner which reduces or eliminates the possibility of
such statemenl being destroyed. Labels or other accessible surface instructions shall not
be acceptable.
Each inmate telephone features a transparent instruction window. The
instruction window is only accessible if the instrument is removed from the wall and
the special pin-in-head security tool is used to disassemble the instrument. A
customized warning statement such as "This call is subject to monitoring and/or
recording" shall be imprinted on a special instruction card enclosed within the
instruction card window. The warning shall be printed in English and Spanish.
Section VIII-58
OIDO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.6.16
+:.
.
Mel WORLDCOM
Maintaining Dialing Instructions and Warning Statements
The Proposer shall maintain the above-mentioned station set dialing instructions and
warning statementsfor legibility and accuracy during the Contract term.
MO WorldCom will maintain, update, and replace the dialing instructions as
necessary.
Section vm-S9
OHIO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALI. OUT PROGRAM (lCOp) AND RELATED SERVICES
5.7
Voice Quality
5.7.1
Voice Quality Standards
"+:.---
Mel WORLDCOM
The Proposer shall propose an ICOP that provides a quality ofconnections thal meet or
exceed appropriate industry standards in the United States and enacted by appropriate
standards organizations for transmitted and received levels. noise, cross talk and
frequency range. The Proposer shallprovide ODRC with the standard (i.e.• Bellcore.
ANSI. etc.) to which its ICOP will adhere.
MCI WorldCom will utilize T-1 transmission facilities and fiber-optic transport to
carry all voice traffic from the ICOP across the network. MO WorldCom's network
meets or exceeds industry standards in the United States and recommended Bellcore,
ANSI, and other industry organizations for transmission levels. Upgrades are
continuously performed on the network to provide the highest voice quality while
enhancing transmission levels and preventing cross talk and noise.
The ICOP, LazerPhone, will provide a quality of connections that meet or exceed
appropriate industry standards in the United States and enacted by appropriate
standards organizations for transmitted and received levels, noise, cross talk, and
frequency range. The ICOP adheres to the standards of FCC Regulation, Part 68.
5.7.2
Voice Quality
The voice quality level listed above shall be in place for all telephone selVices at all
stages ofa call and shall not be affected by any other ICOPfeature. function or
capability.
The voice quality level listed in Section 5.7.1 will be in place for all telephone
services at all stages of a call, and will not be affected by any other inmate calling
system feature, function or capability.
Section vm-60
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
5.8
-+:
Mel WORLDCOM
Americans with Disabilities Act Compliance (ADA)
All ofthe proposed lCOP station sets shall be ADA compliant. Due to security concerns,
ODRC shall be capable ofrequiring the Contractor to modify certainjeatures on station
sets such as cord length and mounting height. The lCOP's TDDIlTY Equipment shall be
protected and secured by ODRC when not in use.
All ICOP station sets provided by MO WorldCom will be ADA compliant.
Upon request of OORC, MO WorldCom will modify certain features of the ICOP
station sets to accommodate security concerns.
5.8.1
TDD/TTY Compatibility
All ofthe Inmate Telephone Station Equipment shall be compatible with
telecommunicationsfor the deaf(IDDIlTY) Equipment.
All of the Inmate Telephone Station Equipment will be compatible with
telecommunications for the deaf (ITY/TTD) equipment. Individual handsets on the
inmate telephone will be compatible with most TOOs equipped with acoustic couplers.
MO WorldCom will meet current ADA requirements through the term of this
contract at no cost to the OORC.
The proposed solution will have a separate administrative line connected to a
TTY device. TTY/TTY calls will require a live operator to connect to a called party in
order for the called party to accept the collect call, and then the operator will drop out
of the conversation. TTY-VOICE calls will require a live operator to relay the full call to
the called party.
One TOD telephone with ancillary items, braille, and wheel chair access necessary to meet Federal AOA requirements will be provided at no additional cost to
OORC.
1.
These phones will not allow voice-to-voice calling
2.
The inmate will go off-hook and place handset of phone into the TTY
coupler device
3.
The inmate will enter its PIN number via the telephone keypad (not the
TTY device)
4.
Call will be routed, either automatically by the LazerPhone platform or
via a speed dial
5.
The LazerPhone equipment will dial either a 7 or 10 digit number based
on an MO WorldCom dialing plan
Section VUI-61
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
"+:.---
Mel WORLDCOM
6.
This call will route the call to MO WorldCom's TOD platfonn. The
inmate will perform other functions, at that time to dial as TrY-TIY or as
TIY-Voice
7.
LazerPhone equipment will mark these calls as free calls".
8.
LazerPhone equipment will be able to create a recording of the baudot
tones and record search.
1/
The following describes the telephone equipment for hearing impaired persons.
Telephones will be equipped with a receiver that generates a magnetic field in
the area of the receiver cap. Such telephones will be equipped with volume control and
capable of a minimum of 12 dbA and a maximum of 18 dbA above normal. The
mounting height will be such that the highest operable part of the telephone will be
within the reach ranges as follows:
5.8.2
•
Side Reach possible, the overhang will be no greater than 19 inches. The
height of the lowest hanging part will be to or greater than 27 inches. The
mounting height will be set at 48 inches from the floor to the coin return.
•
Telephones mounted diagonally in a comer that require wheelchair users to
reach diagonally will have the highest operable part no higher than 54 inches
above the floor.
•
Telephones requiring forward reach with an overhang greater than 12 inches
will have the clear width of the enclosure at 30 inches minimum. H the clear
width of the enclosure is less than 30 inches then the height of the lowest
overhanging part will be equal to or greater than 27 inches.
•
The electrical and communication system receptacles on the wall will be
mounted no less than 15 inches above the floor.
TDDITTY Devices
The Proposer shall be responsible for providing a single TDDIlTY device for the ICOP
al each ODRC institution listed in Anachmenl A ofthis RFP. 57
MO WorldCom will provide each facility with the Ultratec SuperPrint 4425 TIY
device. The SuperPrint 4425A includes a built-in 24-character printer that prints the
date and time of each call and keeps an exact record of the conversation.
As a complement to the proposed inmate telephone system, MO WorldCom can
also offer ODRC a unique option which provides inmates access to TTY-to-TIY calling
(meaning both the inmate and the called party are using a TIY). MO WorldCom can
Section VTII-62
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
-+:
.
Mel WORLDCOM
configure the system so that it will become an automated operator for TrY-to-TrY
calling. This application was designed by MO WorldCom and to the best of our
knowledge, is not offered by any other inmate call systems provider.
5.8.3
Portable TDDITTY Equipment
The ICOP TDDtrrY Equipment shall be portable. such that it can be used with any
ICOP station set at each ODRC institution listed in Attachment A ofthis RFP.
The SuperPrint 4425 is a lightweight portable device weighing 3.6Ibs. with
dimensions of 9.9" W x 10"L x 2.5"H.
5.8.4
Keyboard Entry
The ICOP TDDIITY Equipment shall allow inmates to communicate via keyboard entry.
The SuperPrint 4425 is equipped with a standard 4 row, 50-character keyboard.
5.8.5
Display and Printer Device
The ICOP TDDIITY Equipment shall contain a display (i.e.• LCD, LED. etc.) and a
printer device.
The SuperPrint 4425 comes standard with a bright, 20 character LED display and
a 24-character printer.
5.8.6
Monitoring Capability
The ICOP TDDtrrY Equipment must have real·time monitoring capability so that
whatever is keyed is immediately displayed at a remote monitoring area or site.
The LazerPhone platform will automatically conference in a TOD/TrY decoding
station for real-time monitoring capability. This real-time monitoring may be on-site or
off-site at the ODRe's discretion.
5.8.7
Record Call
The ICOP shall record the entire call utilizing the TDDIITY Equipment.
LazerPhone records the entire TOD/TTY call from answer by the called party.
All signaling is digitized and into a high quality recorded file and keep for later review.
Section vm-63
OHIO DEPARTMENT OF REHABIUTA110N AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.8.8
MCiINl~O-'RLD-COM
Decoding and Playback
The Proposer shall provide decoding and playback capability. The System shall not rely
on paper copy only.
LazerPhone provides for any TOO/TYY call to be reviewed and played back as
many times as desired. The call is selected from the call search screen. Then the remote
playback option is selected. The operator is queried for a phone number. The operator
enters the phone number to any TOO/TYY machine. The entire conversation--both
sides-is then recreated on the TOD/TYY screen and can be optionally printed.
5.8.9
Call-Length Timer
A separate call-length timer shall be provided/or the TDDIlTY service.
LazerPhone recognizes the TOO/TYY special calling status and will provide for
a special, usually longer, time limit on such calls.
Section VID-64
OHIO DEPARTMENT OF REHABn.rrATION AND CORRECfiON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.9
Collect Call Services
5.9.1
Automated Operator
MCI=IM=O----iR~'lDCOM
The Proposer shallprovide the collect call services required in this RFP through the use
ofan Automated Operator. An inmate shall never be connected to a "live" operator.
The leOp will only utilize its automated operator system to process collect calls.
LazerPhone is strictly an automated operator service. Inmates will never have access to
a live operator. Additionally, LazerPhone's automated operator services include all
voice prompts necessary for the completion of an inmate call. In all instances, the
automated operator will make initial contact with the called party. During the
automated greeting, the called party is notified of the inmate's name and the facility
from which the inmate is calling. The called party will have contact with the inmate
only after positively accepting the call as instructed by the automated operator. Prior to
accepting the call, the automated operator will also give the called party the option to
hear call rates.
The LazerPhone automated operator system also provides the following
additional services:
Call Duration Warning: A voice prompt or a warning tone will alert both the
inmate and the call recipient when only one minute is left on any call.
Call Type Preference: This feature is available if both person-to-person and
station-to-station calling are activated. Once the inmate dials the number, a voice
prompt states, "If this is a person-to-person call press '1'." If any other number is
pressed or no number is pressed, the system default is to place the call as station-tostation.
Language Preference: Upon picking up the receiver, the inmate will hear the
following prompt, "For English, press 1" - in English; "For Spanish, press 2" - in
Spanish; and so on This prompt continues through each language chosen by the ODRe
and available in the system until the inmate makes a selection. LazerPhone supports up
to nine (9) languages at one time.
Section VID-65
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
5.9.2
Billing and Collection
The Proposer shall be responsible for billingparties receiving collect callsfrom the
lCOP andfor collecting paymentsfor these calls.
MO WorldCom will assume responsibility for billing called parties receiving
collect calls from the ICOP and collecting payment for these calls. ODRC will have no
billing or collection responsibility for collect calls. MO WorldCom may seek the
assistance of the ODRC to help investigate deter unlawful and fraudulent call activity.
5.9.3
Billing Assistance
The Proposer shallprovide a tollfree number which will be clearly shown on the called
party's billfor assistance in billing matters.
MCI WorldCom currently uses the local exchange carrier to invoice the called
party for collect calls. The portion of the invoice containing the collect calls lists a toll
free number for MCI WorldCom customer assistance.
5.9.4
Local, Intra-LATA and Inter-LATA Collect Call Services
The Proposer shallprovide all local, intraI..ATA. interLATA and interstate collect call
services at all ODRC institutions where the ICOP is installed. The Proposer shall be
responsible for installing and maintaining all telephone circuits necessary to provide the
reqUired collect call services.
MCI WorldCom will provide local, intraLATA, interLATA, and interstate collect
call services at all ODRC institutions throughout the State. MO WorldCom will
provide, install and maintain the appropriate number of local and long distance circuits
to prOVide the required collect call services.
5.9.5
International Calling Restrictions
The proposed ICOP shall not allowfor collect calls to be placed to internatioTl/l/
locations outside ofthe 50 states and United States territories.
Each ODRC LazerPhone site/installation will be configured to operate only in
collect call mode. Additionally, collect calling will be offered for all SO states as well as
the United States territories. No international calling will be available via the
LazerPhone System.
The system will block calls to international destinations on the North American
Dialing Plan (e.g. Canada) by entering the relevant area codes into the "Call Blocking"
database. International calls outside the North American Dialing Plan require a country
code. International call restrictions will be implemented and no country codes will be
Section VIII-66
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Mel WORLDCOM
INMATE CALL OUT PROGRAM (leoP) AND RELATED SERVICES
programmed into the rcop call control system without ODRC written authorization
and approval.
5.9.6
Collect Calls Rates Within Ohio
The Proposer's Inmate Class ofService collect call rates charged to the calledparty.
within Ohio, shall not exceed tDTrifedper minute rates of$.40 and tarrifedper call
surcharges of$2.50, applicable to local, intrastate/intraLATA toll and
intrastate/interUTA calls originatingfrom ODRC/acilities collectively, the "Intrastate
Tarrifed Rates. .. The Proposer's Intrastate Tarrifed Rates shall remainfzxedfor the term
ofthe Contract and not be changed without the ODRC's written consent.
MO WorldCom's proposed intrastate rates and charges within Ohio and our
proposed commission offerings will remain fixed for the life of the contract and can
only be changed with the written consent of the ODRC. The MO WoridCom proposed
intrastate rates and charges are subject to puca approval. Current puca approved
inmate class of service rates are capped at a per calI surcharge of $2.50 and a rate of
$0.36 per minute. Each of MO WorldCom's proposed commission offerings include
per call surcharges and per minutes rates at or below the inmate class of service rate
caps. Therefore, an offering based on a $2.50 per calI surcharge and a rate per minute
of $0.40 was not included in the MQ WorldCom response (detailed in Attachment 8).
MO WorldCom can prepare and submit a proposal with an enhanced commission rate
to ODRC based on intrastate rates of up to $0.40 per minute. Any MO WorldCom
financial offering is contingent upon intrastate rate approvals by the PUCO.
5.9.7
Collect Calls Rates Outside of Ohio
The Proposer's rates charged to the calledpartyfor collect calls outside ofOhio,
regulated by the FCC, shall not exceedthe Message Toll ratesfor collect long distance
calls and shall not exceed the surcharge rate for Inmate Class ofService Operator
Station Collect set by the inter-exchange carrier with the highest yearly domestic long
distance toll revenues.
MCI WorldCom's interstate rates and charges to end users will be as set forth in
MO WorldCom's applicable Federal tariffs in effect. From time to time during the term
of any resulting contract, tariffs are subject to change at MO WorldComs discretion
and subject to any necessary FCC or PUCO approvals. MCI WorldCom's rates for out of
state imnate class of service collect calls, regulated by the FCC, will not exceed the
Message Toll rates for collect long distance calIs and the service charge for Inmate Oass
of Service Operator Station Collect set by the inter-exchange carrier with the highest
yearly domestic long distance toll revenues. See Attachment 8 for current MO
WorldCom interstate rates. The current inter-exchange carrier with the highest yearly
domestic long distance toll revenues is AT&T. MO WorldCom's current tariffed
interstate rate is $0.55 per minute as compared to AT&T's rate of $0.59 per minute. The
MCI WorldCom proposal affords out of state called parties lower overall rates.
Section VID-67
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OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.9.8
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-
Mel WORLDCOM
Percentage of Revenue
The Proposer shall collect all revenue from the calledpartyfor collect callsplaced by
inmates. The Proposer shall provide a percentage ofthat revenue as a monthly
commission fee to ODRC. The commission revenue fee paid to ODRC shall be based on
gross revenue and shall not be less than a 38% Commission Percentage Rate. Gross
Revenue is defmed as revenue for all accepted calls without exception. The Proposer
shall not deduct.fraudulent. uncollectible or unbillable calls.from the Gross Revenue
prior to applying the Commission Percentage Ratefor ODRC.
MO WorldCom understands and will comply. MO WorIdCom will calculate
commissions on gross revenues. The calculations of Commissionable Revenue will
mirror the existing agreement between the OORC and MO WorldCom.
Commissionable Revenue is revenue of MO WorldCom from Noncoin-Sent Paid Calls
generated by Premises Telephones handled by MO WorldCom Operator Services and
carried on the MO WorIdCom's network, excluding: (i) taxes; (il) credits; (iii) any amount
MO WorldCom collects or otherwise pays to third parties in support of programs
mandated by governmental or quasi-governmental authorities, such as the Universal
Service Fund (USF) and the Primary Interexchange Carrier Charge (pICq. The
commission revenue fee from MO WorldCom to OORC will not be less than a 38%
Commission Percentage Rate. Please see Attachment 8 for MO WorldCom's Commission
Percentage Rate offerings.
5.9.9
Commission Checks
A checkfor the commission amount shall be sent to ODRC no later than 45 days after the
close ofthe billing month. For example. a commission checkfor calls made during April
shall beforwarded to ODRC no later than June 15th.
MO WorldCom understands and will comply. The monthly payment for the
commission revenue fee will be made to the OORC no later than 45 days after the close
of the billing month. For example, a commission check for caIls made during April will
be forwarded to ODRC no later than June 15th •
Section vm-68
OHIO DEPARTMENT OF REHABn.rrAll0N AND CORREcnON
INMATE CALL OUr PROGRAM (lCOp) AND RELATED SERVICES
"+:---
Mel WORLDCOM
5.10
Miscellaneous Requirements
5.10.1
Special Information Tones (SIT), Ring/No Answer, and Busy
Conditions
The Proposer shall not chargefor calls that resull in Special Information Tones (SIT).
ring/no answer. or busy conditions.
MO WorIdCom will only charge for calls that have been accepted by the called
party via the ICOP LazerPhone system.
5.10.2
Local Exchange Service
The Proposer shal/ provide local exchange servicefor col/ect calling use at each ODRC
institution listed in Attachment A ofthis RFP. The local cal/ing area shall be eqUivalent
10 the local calling public pay lelephone area at each ODRC institution. The Proposer
must assure that the proposed ICOP is capable ofidentifying a dialed number as local.
based on the pay telephone calling area, and correctly rate and route the call.
MO WorIdCom will provide local exchange service for collect calling use at each
ODRC facility. The rates shall be equal to the rates incurred when completing a call
from a local calling public payphone for that area at each ODRC institution. The
LazerPhone system and MCl WorldCom's MEGA billing system are both capable of
identifying the dialed number as a local number based on the calling area by the NPANXX of the called number.
5.10.3
Installation and Maintenance
The Proposer shall install and maintain aI/ telephone circuits necessary to provide local
exchange and long-distance cal/ing.
MO WorIdCom will provide, install, and maintain all telephone circuits
necessary to provide local exchange and long-distance calling collect only mode. All
telephone circuits will be able to carry all types of calls (local, long distance, and collect).
These circuits will be provisioned on a one for one basis with the inmate phone sets
installed at each facility.
Section VID-69
OHIO DEPARTMENT OF REHABILITAnON AND CORRECIlON
INMATE CALL Om PROGRAM (leOP) AND RELATED SERVICES
5.11
System Calling Protocols
5.11.1
Electronic Identification
-+:~--
Mel WORLDCOM
Each call placed through the leop must be electronically identified by the System as
being a call originatingfrom "(name 0/ institution). an Ohio correctional institution, ..
with or without the accompanying inmate PIN.
As requested by the OORC, all telephone calls placed through the LazerPhone
system will be branded with a statement that the call is from 'Name of Institution', an
Ohio Correctional Institution. This announcement will occur on 100 percent of inmate
calls with or without the use of an inmate PIN. The identification can state any
information requested by the ODRe.
No Acceptance/No Answer
5.11.2
Ifa call is not accepted by the party called, or ifno one answers the call. the Proposer's
service shall inform the inmate o/the situation and not simply disconnect the call.
The LazerPhone system will notify the inmate of the reason for not completing
the calls, such as busy or ring/no answer situations before disconnecting the call. When
an inmate's call cannot be completed, the automated operator notify the inmate using a
message similar to one of the following:
5.11.3
•
"The called number was busy, please try your call later."
•
"The called party did not answer, please try your call later."
•
"The called party did not accept your call."
•
"The called party has placed a block on this number."
Call Acceptance
The leop must have the capability to accept the calledparty's response via Dual Tone
Multi-Frequency (Touch Tone Pad) inputfrom the telephone. The Proposal shall
describe how the System will accept inputfrom rotary dial telephone users.
LazerPhone will accept the called party'S positive acceptance via DTMF from the
telephone. Additionally, a called party With a rotary dial telephone can accept the call
via voice response, either a yes or a no response.
SectiOD
VID-70
DIDO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL
PROGRAM (lCOp) AND RELATED SERVICES
our
5.11.4
Voice Response
The ICOP shall have the capability to accept the calledparty's response via voice
response. (YeslNo Response)
Each LazerPhone installation will be configured to accept the called party's
response via a voice response.
5.11.5
Recorded Messages
The ICOP shall have the capability to intelject messages into a telephone call at random
intervals (i.e.• "this call isfrom an Ohio correctional institution") as deemed necessary
by ODRC and at ODRC determined intervals. The activation or deactivation ofthis
flature must be controlled by the ODRC Central Office.
LazerPhone can be configured to randomly interject customized messages at the
discretion of the ODRC. Each OORC LazerPhone system can be configured to play
periodic overlay announcements throughout all inmate calls. 'This announcement can
include any information requested by ODRC including, "This call is from an Ohio
Correctional Institution." Activation or deactiavtion of this feature can be controlled by
the ODRC Central office.
5.11.6
Calling Party Announcement
The ICOP shall be capable ofannouncing to the calledparty the name ofthe calling
inmate. Proposer's shall provide a mechanism to record an inmate's name one time to be
used each time this announcement is required. The activation or deactivation ofthis
flature must be controlled by the correctional iIlstitution.
The LazerPhone system will allow the inmate to pre-record his or her name as
part of the automated operator call announcement that is played to the called party.
Once an inmate's name has been recorded, the system will add the recording to the
inmate's profile and the inmate will not need to re-record his or her name during any
future calls attempts. The initial recording of the inmate's name can be done in two
different ways. The first method is to automatically prompt inmates to make the
recording during their first call attempt with a valid PIN. At the OORC's option, this
method can be restricted to specific inmate telephone(s) located within the facility. The
second method is to have OORC facility administrators (or even MO WorldCom's PIN
Administrator) record the inmate's name. 'This method could be performed at a
dedicated phone connected to the on-site system, or at an administrative workstation
equipped with a microphone.
In the event an inmate's name needs to be re-recorded, an authorized user will be
able to access the "Change Inmate" menu, enter the inmate's PIN, select the "Message
Recorded Name", and chose the record name option.
Section VIll-71
-+c.--_
Mel WORLDCOM
Omo DEPARTMENT OF REHABILITATION AND CORRECOON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
Activation or deactiavtion of this feature can be controlled by the OORC Central
office.
5.11.7
Call Acceptance Instructions
The leop shall be capable ofannouncing to the calledparty how to accept calls. The
activation or deactivation ofthis feature must be controlled by the correctional
institution.
The called party will be prompted when answering a call from an OORC
institution with the following:
"This is a collect station-to-station call from 'INMATE NAME' (as recorded) who
is an inmate at the 'FACIUTY NAME' (as programmed). If you wish to accept this call,
press or dial '0' and hold; to deny, press or dial'S' and hang up; if you wish to block any
future calls of this nature, press or dial '7' for further information; to hear the rates for
this call, press or dial 19'. 11
After pressing or dialing '7' for further information as instructed, the called party
will be advised to contact the LazerPhone Management Control Center via a toll free
number to request that the called number be blocked. By requiring a called party to
contact the Management Control Center to block a destination number, the number of
unauthorized or accidental blocks will be greatly reduced. For OORC notification
purposes, the call record will include a notation that the '7' option was exercised by the
called party.
Title 47, Section 64.710 of the Code of Federal Regulations of the FCC requires
that certain voice prompts be played for all prison inmate phones. Provided that
disallowing specific voice prompts would not be in direct violation of this code, MO
Worldcom will program and play or not play voice prompts as required by the State.
Activation or deactiavtion of this feature can be controlled by the correctional
institution.
Section VTII-72
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INMATE CALL Otrr PROGRAM (lCOP) AND RELATED SERVICES
5.11.8
MCI~IM~O-iRLD- COM
Rate Announcement
The [COP shall be capable ofannouncing 10 Ihe calledparty lhe collecl call rale, prior
10 acceplance.
LazerPhone has the ability to quote rates to the called parties before they accept a
collect call.. The called party is given the option to hear the rates before positively
accepting the call. This can help ensure that family and friends of inmates do not
receive unexpectedly high telephone bills. The called party is only billed for positively
accepted completed calls.
Additionally, the LazerPhone System is capable of informing the called party the
account accumulated 30-day balance prior to each call. This feature is able to give the
called party the balance for the account to the next rounded minute.
Section VID-73
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.12
System Call Recording and Monitoring
5.12.1
System Call Recording
"f-:---
Mel WORLDCOM
The leOp shall be capable ofrecording all inmate calls Simultaneously and at any time
that a call is placed The Proposal shall describe haw such recording will be
accomplished with the proposed System including the type ofeqUipment and Software
being used
Mcr WorldCom will install a fully integrated call processing and call monitoring
and recording platform featuring 100% call recording. The LazerPhone system allows
real time recording of individual calls, storage of such calls on site, and the ability to offload a specific call to a recording medium (tape or CD) that retains a chain of evidence
admissible in a court of law. On site call storage will be available for retention for up to
six months. The recording feature can be deactivated on a per number dialed and/or
per PIN basis.
The LazerPhone system is the most advanced modular recording system
available today. LazerPhone utilizes "tapeless" recording of inmate calls. Call records
are stored on a RAID 5 Disk Array that consists of five separate hard drives. The
redundant design helps prevent data loss. A recorded call could continue to be played
back in its entirety even in the event one of the drives failed. Recorded calls are stored
in a non-volatile, power independent memory that ensures data integrity, even under
severe conditions. The LazerPhone hard drive system features expandable memory
capabilities and simple call archiving methods. The system features 100% real-time call
recording capability, and will be able to record all inmate calls placed from any inmate
phone located within an GDRC facility.
The RAID 5 storage system has a number of advantages over other storage
mediums currently available. First, RAID 5 storage allows faster data rransfer. This is
important dwing peak periods of phone use and investigative activity. Global
Tel*Link's experience indicts that there will be a much higher rate of retrieval of
recorded calls within the first ninety days after the call is made. Therefore, having these
calls on the faster media makes sense. Second, RAID 5 storage provides superior
redundancy. If one of the hard drives in the array were to fail, no data would be lost.
The drive would be replaced and the missing data would self re-generate. This is the
same method used in the data management conrrol centers with large information
storage requirements.
Recorded conversations stored in the LazerPhone system can be easily
rransferred to an analog tape recorder so that conversation may be used for evidentiary
purposes. A portable cassette recorder is simply connected to the LazerPhone
workstation and as the conversation is played back the portable system records the
conversation. In addition, the LazerPhone system can be equipped with a CD ROM
Section VIll-74
-+r.
Mel Wi-O-iR-WCOM
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
drive, allowing recorded conversations to be transferred to a CD-ROM for later
playback. MCl WorIdCom and Global Tel*Link understand the importance of
maintaining a chain of evidence in call recording. Global Tel*Link has developed a
method for securing recordings against challenges to the authenticity of the date, time
and telephone number(s) involved. Global Tel*Link encrypts this information for each
call and then encloses the call in a IlSecurity Envelope Any alteration to the call or its
encrypted information can be detected immediately. The security of the envelope is
checked each time the call is played back. MO WorldCom and Global Tel*Link will
provide expert testimony, free of charge, regarding the authenticity of one of its
recordings.
ll
•
The LazerPhone provides the ability for system users to append notes of any
length to a particular recorded call. These notes will be associated with the recording,
and may be reviewed at any time. The system. also allows users to search these notes by
keywords or tags.
LazerPhone has the unique ability to search call records for user-designated key
words such as drug lingo and escape conversations, to allow facility investigative staff
and Internal Affairs personnel to quickly search all inmate conversations for any key
words. This feature is not only an invaluable investigative tool, it also assists in the
prevention and interdiction of drug smuggling and distribution, inmate escape, and
numerous other types of inmate fraud and crime. Key Word Search allows the user to
effectively reduce the total number of calls that have to be monitored to locate pertinent
conversations. It also has the capability to take the researcher to the location in a
conversation where the system thinks the word occurred. This greatly reduces the
amount of time required to retrieve valuable information. System users can search for
call records by a particular word in the Key Word database of the LazerPhone recorder.
Once a word has been entered LazerPhone will scan the Key Word database to see if the
word has been found in any phone conversation. Following the query, all records
found with the target word will be listed in the records found field of the system's Call
Search Screen shown in Figure VIII-19.
Section VIII-7S
+:.~~-
... - OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
Mel WORLDCOM
Indicates that a
keyword has
been found.
Figure VIII-19. Key Word Search Screen.
As speech recognition technology improves, MO WorldCom will provide
system updates and upgrades without any associated costs to ODRC. Global Tel*Link
is a committed to remaining on the leading edge of storage and voice recognition
technologies. As computing power and voice recognition engines have improved, key
word searches have become a crucial investigative tool.
The system Call Search function will allow system users to search for specific
conversations using the following criteria
•
Start Time/End Time
•
Start Date/End Date
•
Inmate PIN (if applicable)
•
RICH Notes
Section VIn-76
OHIO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
•
Origination Number (inmate station)
•
Destination Number
•
Inmate name
•
Outgoing Trunk ID
•
Duration of Call - See sample screen in Figure VIII-20.
Figure VIII·20. Sample Screen· Duration of Call
5.12.2
De-Activate Recording Feature
The recordingfeature shall be capable ofbeing de-activated on a per number dialed
and/or per PIN basis.
LazerPhone will allow user-selectable call recording. Recording may be deactivated by inmate PIN or by specific telephone number for calls placed to attorneys or
any other privileged communications.
The LazerPhone recording feature can be activated or deactivated for individual
PINs via the recording/ monitoring section of the change inmate screen as shown in the
following figure.
Section VllI-77
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CAll 0lJT PROGRAM (lCOP) AND RELATED SERVICES
-;-:.----
Mel WORLDCOM
Figure VIII-21. Change Inmate Screen
As shown in the edit destination number screen below, this individual
destination number is not flagged for recording and the comment states that this is an
attorney's number. All changes in blocked or record status of an individual number are
in real time.
Section VIll-78
OHIO DEPARTMENT OF REHABn.rrAnON AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
""f':---
Mel WORLDCOM
Figure VIII-22. Edit Destination Number Screen
5.12.3
Call Monitoring
The proposed ICOP shall allow ODRC personnel to monitor inmate calls while in
process ("real time". This monitoring shall be by specific inmate telephone or station.
Any Equipment and Software required to peiform this function shall be provided with the
proposed System.
ODRe personnel may monitor inmate calls in real time by specific inmate
telephone set or station. All equipment and software required to accomplish this live
monitoring will be included with each GORe LazerPhone site/installation.
The LazerPhone system includes built-in monitoring capabilities. A system user
is able to select inmate telephone conversations - in real time - for listening during
recording without interruption to the recording process. Additionally, a unique feature
of this system is that it allows authorized users to program and perform remote "live"
call monitoring via a regular or cellular telephone. The selective monitoring capability
allows monitoring to be disallowed by inmate PIN and by destination number. This
features ensures attorney/client privacy.
SeetiOD VIll-79
DIDO DEPARTMENT OF REHABnnATION AND CORREcnON
INMATE CALL 0tJT PROGRAM (lCOp) AND RELATED SERVICES
The system will allow the attendant to listen to both the caller and the called
party, with no loss volume or clarity on the phone line. Neither the inmate nor the
called party will be aware that the call in progress is being monitored. When a monitor
enters a call already in progress, it will not change the audible signal or frequency. Via
the following line monitor screen, system users can highlight what inmate station to
monitor in real time from the system workstation:
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Section VID-SO
DIDO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
5.12.4
-+:---Mel WORLDCOM
Remote Live Monitoring
The new System shall allow live monitoring ofinmate calls in progress and/or retrieve
archived inforntationfrom remote locations via telephone. 60
The LazerPhone system will allow live monitoring of inmate calls in progress
and will retrieve archived information from remote locations via telephone. The
LazerPhone system can support bridging of third parties from remote locations. To
ensure system security, the LazerPhone System is controlled by a multi-option security
profile for each system user. This allows multiple users to access only those functions
corresponding to their security levels. A user log system is also provided to track
system entries or unauthorized access.
"Real Time"
5.12.5
The proposed ICOP shall allowfor nrealtime naudible monitoring ofinmate calls by
specific inmate PIN number entered by ODRC personnel. The Proposal shall describe
how this monitoring wi/I be accomplished with the proposed System.
LazerPhone will allow OORC personnel to monitor inmate calls by telephone
number in real time by specific PIN as entered by OORC personnel. When an inmate
dials an alert PIN number" the system will notify OORC personnel in one of two
methods. The first method is by the OORC personnel having entered up to 3
notification numbers associated with this alert PIN number. The system will attempt to
contact each of the three (3) notification numbers and, if answered, provide a one way
conference into the call. The second method is by a visual alert at the workstation. An
officer at the workstation will then point and click on the phone dialing the alert PIN
number. This will provide live monitoring of the call. LazerPhone allows for live
monitoring both locally, within a single OORC site, or remotely, from the OORC
Headquarters to any ODRC site.
II
5.12.6
Digital Drives
The voice call recording System proposed with the ICOP shall be afully digital System
utilizing a combination ofhard drives and optical storage or other state-of-the-art digital
drives. Systems utilizing magnetic tapes for voice call recording shall not be considered.
The Proposal shall describe the type afvoice call storage devices included in the
proposed leOp System.
LazerPhone includes a digital recording, archiving system that uses RAID 5 hard
drive arrays as a storage medium to archive call records for the desired period of time.
All archived call records can be accessed in a simple, familiar point-and-click Windows
software environment. ODRC personnel will have the ability to search, recall, and
playback recorded inmate caIls using the LazerPhone component. This system requires
no supply of media as all recorded calls are stored on a hard drive storage system.
Section vm-81
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.12.7
Record Both Parties
The proposed recording System shall be capable ofcapturing the conversation ofboth
parties with equal quality.
LazerPhone will record - and play back - both the inmate and the called party
with equal quality.
5.12.8
Voice Playback Quality
The proposed recording System shall provide the highest quality playback possible by
limiting compression as may be required The Proposer shall assure the ODRC that 'Voice
playback quality is not compromised by compression techniques.
LazerPhone's compression ratios will produce a high quality playback capability
on hard drive arrays. The voice quality for playback will not be compromised by the
system's compression techniques.
5.12.9
Storage Capacity
The proposed recording System shall have suffiCient storage capacity to record and
maintain all voice callsfor six (6) months. The Proposal shall demonstrate that six (6)
months ofcalls can be maintained by the use ofgraphs and charts.
The LazerPhone system for each OORe site/institution will have sufficient
storage capacity to maintain all voice recordings for six (6) months. OORe personnel
will have easy and immediate access to up to six (6) months worth of call recordings, all
via the LazerPhone workstation.
5.12.10
Call Storage Beyond Six Months
In the event that voice calls require storage beyond the six (6) month interval (per cOU11
instruction, etc.). such calls shall be tagged and saved
Should a recorded call require storage beyond six (6) months, LazerPhone will
allow users to lock individual call recordings from the call detail report screen. System
users simply click the ilL" field of the record that needs to be locked or unlocked. A
lock illustration appears for each recording that is locked. When a call recording is
locked, that recording cannot be deleted until the recording is unlocked.
Section VIll-82
OHIO DEPARTMENT OF REHABnrrATION AND CORREcnON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
-J-':.---
Mel WORLDCOM
Figure VIII-24. Locking Call Records
5.12.11
Storage Capacity Beyond Six Months
In the event that voice retention requirements are increased beyond the six (6) month
interval, selected Equipment shall have the capability without replacement. to meet new
storage requirements.
The LazerPhone system will be capable of meeting increased storage space needs
if required by the ODRe. A required increase of storage space will be met at no cost to
theODRe.
5.12.12
Speakers
Workstations and related peripheral requirements are described in Section 5 0/this RFP.
The Proposer shall include good quality speakers and headsets with each workstation/or
the best quality playbacJc. The Proposal shall describe the quality 0/the speakers.
Each LazerPhone workstation will include Sound Blaster SBS20 speakers. These
speakers include stereo headphone jack, a single-touch mute button, as well as separate
bass, treble, and volume controls. Each set of speakers will include the necessary AC
adapter and speaker cables. These amplified speakers will deliver quality, dependable
sound to ODRC personnel when playing back recorded calls or when live monitoring
calls in progress.
Section VIII-83
Omo DEPARTMENT OP REHABn.rrATION AND COlUlECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.12.13
-+-:.--Mel WORLDCOM
Networked Workstations
The recording System workstations shall be networked on the WAN described in Section
5.3 so that intelJigence analysis and investigation can be performedfrom other
correctional sites and/or the ODRC CenJral office. Describe it and how this can be
accomplished with the Equipment and Software proposed.
MCI WorldCom will establish and maintain a closed, secure, wide area network
(WAN) to connect all of the OORC facility-based systems and user workstations with
central database servers located at Global Tel*Link's headquarters in Mobile, AL, and
MO WorldCom.'s facilities Albany, NY. The installation of the facility-based
LazerPhone platform connected to central database servers via a WAN offers significant
improvements over the platform in use today. As calls are processed, a duplicate copy
will be made and sent to the central database servers. This process will be replicated at
each OORC facility, effectively creating a redundant copy of all call detail records
(CDRs) generated by ODRC facilities. The central database servers also will store a
redundant copy of an inmate's PIN and allowed list of call recipients.
Because all of the relevant information from each facility will be stored at the
central database servers and updated on a call-by-call basis as each call is attempted,
system-wide reporting will be available from any location on the WAN. This means
that, for example, the chief investigator for all prisons will be able to query all OORC
facilities for a CDR from any workstation connected to the WAN without logging into
each facility and running the report request. Furthermore, MCI WorldCom's proposed
solution will safeguard the State's mission-critical data from a single point of failure.
Should a catastrophic event, such as a tornado or a direct lightening strike, disable the
system, MO WorldCom will install a replacement platform and populate it with the
affected facility's data that is stored at the central servers.
The WAN facilitates remote monitoring of live and archived conversations.
Provided the user has proper access, hel she may listen to any conversation at any
OORC facility from any ODRC facility. The conversation is transported across the
WAN to the workstation on the WAN, which requested to listen to the conversation.
Section VIll-84
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND REI.A.TED SERVICES
5.12.14
-+':.---
Mel WORLDCOM
Playback System
The recorded telephone corrvenalions 0/inmates are sometimes used as evidence in
criminal or ODRC administrative investigations. There/ore. the recording System
proposed with the lCOP shallprovide a compact. portable playback System allowing/or
recorded media to be reviewed on-site at ODRCjizcililies or at required off-site
locations. A compact. playback System shall be provided/or each ODRC inslilulion listed
in Allachmenl A 0/this RFP. Such System shall meet the rules 0/evidence (e.g. an
original digitally recorded medium. date and time-stamped, that iftampered with, would
show evidence 0/such tampering).
MO WorIdCom will provide a portable, compact, multimedia laptop computer
to each ODRC facility in support of the ICOP. This laptop computer will be used to
support remote playback of inmate conversations downloaded from an ODRe
LazerPhone system. It will be configured with a local area network (LAN) connection
to support access to the WAN, thereby allowing it to act as a workstation and download
call recording files from any ODRC facility.
Each LazerPhone digital recording component will include a writeable CD ROM
drive. Recorded calls can be copied and written to an individual CD-ROM. This CD
ROM can then be run from the MO WorIdCom-provided laptop's CD ROM drive
The MO WorldCom-provided laptops will be loaded with a copy of the
LazerPlay software. This software decodes the encrypted conversation from the
LazerPhone system. Without this software, the recorded conversations cannot be
accessed. LazerPlay prevents unauthorized users from listening to downloaded
conversations.
To ensure the integrity of each call recording, LazerPhone System engineers
created a completely fool proof method of securing evidence from challenge. Call
authenticity, date, time, and telephone numbers involved are protected and secure.
This information is encrypted into each call and the call is then enclosed in a security
envelope. Any alteration to the call or to the call's encrypted information will be
detected immediately. The security of the envelope is checked by the system each time
before the call can be played back.
Section VID-85
OHIo DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CAll our PROGRAM (lCOP) AND RELATED SERVICES
5.12.15
"+:.---
Mel WORLDCOM
Search Capabilities
The portable playback System shallprovidefor search capabilities oflowing ODRC
investigaton to quickly access certain time periods. certain telephone instruments, etc.
The Proposal shall describe how such a System would be provided to ODRC and the
capabilities and benefits ofsuch a System. A dual cassette analog tape recorder shall be
supplied to make cassette copies ofrecorded calls.
The LazerPhone system provides the ability to copy sets of recordings onto COROMl s for transport to locations outside the OORC facilities, such as court. When the
recordings are copied onto the CD ROM, all information regarding the call (origination,
destination phone numbers, date-time, PIN, and security envelope) is copied with the
recording. A playback program will be loaded and provided to each OORC
site/installation. This program provides the full ability to search for specific time
periods. Additionally, this program provides for an authenticity check of the security
envelope each time the recording is played back. During a court playback session, the
officer operating the software will be able to go directly to any point in the recording
using a mouse, pointing to a slider bar.
Mel WorldCom will provide a dual-cassette analog tape recorder to facilitate the
duplication of recorded calls from the LazerPhone system.
5.12.16
PIN Recording
The PIN number shall be recorded at the beginning ofeach conversation.
LazerPhone will allow that inmate PINs are recorded at the beginning of each
telephone conversation.
5.12.17
Recording Equipment
The recording EqUipment shall have "hot swappable" drives and power supplies.
Each ODRC LazerPhone call processor will include industrial grade hot
swappable drives and power supplies. The drive and power supplies will also be
available at the Global Tel*Link storage location in Ohio.
Section VIn-86
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
MClIM~O-'R-'LDCOM
5.13
General System Operational Requirements
5.13.1
Inmate Calling System Operation
The Proposal shall describe how the proposed ICOP will operate:
I.
2.
3.
Within each ODRCjacility;
Throughout all ODRCjacilitieslSystems;
In co,yunction with the Proposer's organiztltionlfacilities
The ICOP will operate within each individual OORC facility, throughout all
OORC facilities and systems, and in conjunction with MO WorldCom organizations
and facilities, in the manner described below.
Within each ODRC facility. The ICOP will provide the ODRC with significant
administrative flexibility. Each OORC facility will be configured with site call
processors, recording and monitoring equipment, and a WAN interface, and will be an
integral part of the overall rcop architecture. The OORC will have the flexibility to
allow each facility to administer its own inmate phone accounts, or to appoint a single
central location, such as the OORC main office, to remotely administer inmate account
for some or all OORC facilities. If the OORC elects to have each facility administer its
own inmate phone accounts, OORC personnel will use the administrative workstations
provided by MO WorldCom at each site. Administrative entries made to the system, as
well as call detail records generated by the inmates' calls, will be stored on a local
database on the site call processor (a site call processor database stores a minimum of
360 days of call detail records). Data stored on the site call processor in the form of
inmate account information and call records will also be sent in real time via the WAN
to the central server databases. If the call records are requested by a facility, they will
be sent back to the site from the central database.
Throughout all ODRC facilities. While each site has the ability to administer
and manage all aspects of the rcop for their own site, the ICOP proposed by MO
WorldCom will also allow OORC the option of administering and managing all aspects
of the ICOP from a central location on the WAN. Advantages of central administration
are:
•
Uniform administrative management of all sites
•
A direct interface between OORe's central server database and all site call
processor databases
•
A single point of report generation for an individual site, a group of sites, or a
rollup of data across all sites.
Section VIII-87
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
-+c.-__
Mel WORLDCOM
MCI WorldCom's organization/facilities. The ICOP project will be managed by
MO WorldCom's Law Enforcement organization, which is dedicated to supporting
projects throughout the country with similar objectives as ODRC's ICOP. This
dedicated focus ensures MO WorldCom staffs its team with professionals with
Significant experience managing complex projects. The company has several
established offices throughout the country that work directly with the corrections
community to ensure each program's mission is carried out. The following MO
WorldCom locations and personnel will have direct responsibility in support of the
ICOP program:
Dublin, OH
Two dedicated Field Service Managers are based locally and
will work under the direction of Mr. Tracy Stewart.
The overall project manager, Mr. Tracy Stewart, is based
St. Louis, MO
from this office. Mr. Stewart will oversee all pre- and post-installation activities for the
ICOP.
MO WorldCom's National High Toll Fraud organization,
St. Louis, MO
which oversees potentially fraudulent calling patterns, is located in St. Louis. NHTF
will identify potential scams and will bring these incidents to the attention of Mr.
Stewart for further investigation.
Mr. Ian Hicks, General Manager for Corrections, and his
Atlanta, GA
organization, are located in Atlanta, GA. His organization is responsible for tariffing,
billing and collecting, and vendor management for MO WorldCom's corrections
projects. Mr. Tracy Stewart is a member this organization.
MO WorldCom has selected Albany, NY, to house one of
Albany, NY
the central database servers for the ICOP. Albany was selected because of its related
experience supporting the New York Department of Corrections, which utilizes a
similar configuration. MO WorldCom personnel in Albany also work closely with
Global Tel*Link in support of the Virginia Department of Corrections project.
MO WorldCom's Sacramento office will be responsible for
Sacramento, CA
collecting all call detail records (CDRs) from ODRC facilities and preparing them for
rating, billing, and commissioning. This organization performs this function in support
of all MO WorldCom corrections contracts, and manages LIDB call validation gateway
for all corrections contracts.
The following is a robust description of LazerPhone's call processing.
Section VIII-88
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
-+:
Mel ~~O-iR-'LDCOM
.
The inmate will pick up the receiver of the phone. The phone will prompt the
mmate for a language choice (in each language residing in the system). The inmate will
be prompted for his PIN (if in use). The inmate will be prompted for the number he
wishes to dial. The system will place the inmate on hold. The system will perfonn
various security checks on the number and if it passes, send the request to the
LazerPhone Validation System where a Line Information Database (LIOB) verification is
processed. H the call clears UDB (not a payphone, cell phone, etc), then the out call is
placed to the dialed number (inmate is still on hold. Approximate time 1-2 seconds).
Upon an answer at the called party residence, LazerPhone will announce a
collect call, playing the inmates recorded voice as the calling party. LazerPhone will
announce the cost of this call, warn that the call may be recorded and request the
receiving party press or speaks "0" to accept, "7" to receive further information on
blocking future calls of this type or hang up. H the receiving party presses or dials "0"
to accept the call timer begins, recording begins and the inmate line is opened. Upon
termination of the call by either end, the timer stops, recording stops, Call Record detail
is created, stored locally and sent to the central computers.
Each OORe facility will have access to changing or accessing any of the features
of LazerPhone, via networked computer workstations. The workstations are easily
operated via Windowse point-and-click interfaces. Features are available to each user
based on their individual security profile and access level. All call recordings are
available via this same interface. Calls may be monitored and disconnected in progress
if necessary.
Each LazerPhone system is on-line with the central computers at all times. The
LazerPhone System engineers will have the ability to look down to any OORC system
at any time. This will provide continuous diagnostics, system monitoring, record
collection, statistical collection, anti-fraud and other information being gathered. All of
this information is made available, both in reports and in real time, to the facilities and
the OORC headquarters.
5.13.2
Network Services
The Proposal shall describe the network ofservices required to support the proposed
ICOP (i.e.• ISDN, 56Kbps Circuit. r-l, frame relay, etc.). The new network must not be a
part ofany public network.
MO WorldCom proposes the installation of a WAN that will connect all facilities
to the central servers and to the ODRC HQ. Each site will be linked via the MO
WorldCom-provided and maintained 56/64 Kbps frame relay circuits. The central
servers will have a T-1 frame relay link into the WAN. At each site, MO WorldCom
will install local and long distance trunks to carry all collect traffic generated by each
Section VID-89
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Ovr PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
facility. Please reference Figure VIII-2 for a conceptual diagram of MO WorldCom's
proposed solution. The new network will not be a part of any public network. The
frame relay service will be provisioned as a closed user group network, allowing
connect to ODRC sites and the central database servers sites.
5.13.3
Remote Access
The Proposal sha// describe how remote access to the System shall be provided
Remote access to the proposed ICOP system will be through Windows NT
Remote Access Service (RAS). Each ODRC facility will be connected to the MO
WoridCom-provided WAN to facilitate remote access from any ODRC facility to an
ODRC facility.
5.13.4
Electrical and Environmental Requirements
The Proposal shall describe all electrical and environmental requirements a/the System
for each ODRCfacility. Such information shall be provided/or all components ofthe
ICOP including centralprocessor, recording and monitoring Equipment. etc.
The LazerPhone system allows for very efficient use of space. Because recording
capabilities are internal to the system, there is no need for additional external
equipment. The footprint of the LazerPhone system is 24" wide and 36" deep. The
height varies with the configuration, but is usually 67" or less. A limited amount of wall
space is required, usually 4 to 6 square feet. This area serves as the cross-connect to the
inmate phone housings and Central Office lines.
Regarding system power requirements, LazerPhone equipment requires the use
of a standard 120v duplex receptacle. Additionally, all LazerPhone equipment will
operate without degradation at temperatures ranging from 0° to 1100 Fahrenheit and in
humidity ranging from 0% to 90% for short periods of time. It is MO WorldCom's
desire that the space or location utilized for the ICOP be a well ventilated, air
conditioned area with a median temperature no greater than 82 degrees.
5.13.5
Surge Protection
The Proposer shall provide and install adequate surge protection/or the proposed ICOP
and its components. The use o/traditional "power strips"for surge is not acceptable/or
this requirement.
Each ODRC LazerPhone site/ installation will include industrial grade
uninterruptable power supply (UPS) units.
Section VIII-90
OIUO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.13.6
y.;.
.
Mel WORLDCOM
Lightning Protection
The Proposer shall provide and install adequale lightning protection Equipment on all
network services suppliedfor the proposed ICOP.
Equipment on all network services supplied for the LazerPhone system will
include all necessary lightning protection
5.13.7
Uninterruptible Power Supply (UPS) Systems
The Proposer shallprovide an adeqU/Jte number ofuninterruptible power supply (UPS)
Systems that also have surge protection and line 62 conditioning at each ODRCfacility
capable ofsupporting all ICOP components, including Call Processors and recording
and monitoring devices for a minimum ofone (I) hour. A UPS capable ofsupporting
each workstation/printerfor a minimum offifieen minutes shall also be included
Each LazerPhone installation will be equipped with the appropriate industrial
grade UPS unit. This proposed UPS system will be capable of providing sufficient
backup to allow call processing for the duration of an hour. Additionally, a UPS
capable of supporting each workstation/ printer for a minimum of fifteen (15) minutes
also will be included with each MCI WorldCom-provided OORC system.
5.13.8.
UPS Installation and Maintenance
The Proposer shall provide. install and maintain all ICOP UPS System Equipment at
each ofODRCfacilities. The Proposer shall replace all UPS System Equipment upon
expiration ofthe manufacturer's life cycle ofthe installedproduct.
Each OORC LazerPhone installation will include UPS equipment as well as
installation and maintenance for this equipment. Upon expiration of the
manufacturer's life cycle of the installed UPS equipment, the equipment will be
replaced at no cost to OORe.
5.13.9
Commercial Power Interruptions
The Proposal shall describe what will occur when commercial power to the ICOP is lost.
When commercial power to the LazerPhone system is lost, the system will revert
to the UPS backups for access to battery power for up to 1 hour. MO WorldCom
requests OORe permit a connection between the LazerPhone platform and its
emergency power generators to extend this one-hour life cycle. LazerPhone does have
the capability to automatically shut off all inmate telephone stations disallowing all
inmate calls until restoration of commercial power.
Section VIll-91
OHIO DEPARTMENT OF REHABILITATION AND CORRECl10N
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.13.10
-+:
Mel Wi~O-iRLD~COM
Automatic Shut Off
In the case ofthe loss ofcommercial power and thefailure ofthe UPS System, the lCOP
must automatically restrict or "shut ofj" alll1Un/Jte Station Equipment (felephones) so
that no inmate calls can be made until commercialpower is restored
When commercial power to the LazerPhone system is lost, the system will
automatically shut off all inmate telephone stations disallowing all inmate calls until
restoration of commercial power.
5.13.11
System Recovery
The Proposer shallpropose an ICOP capable ofrecOlleringfrom a power outage
automatica//y or remotely, once commercial power is restored.
LazerPhone will perform a clean shutdown upon exhaustion of the UPS period.
Once commercial power is restored, the system will automatically restart and be fully
operational without requiring human intervention.
5.13.12
Equipment Space Requirements
The Proposal shall tkscribe the spa&e requirements assOCiated with the ICOP Equipmem
and Software. The Proposal shall clearly define how much physical space is requiredfor
each Hardware component. The Proposer should be aware that limited space is available
in ODRCfacilities and that a smaller rather than lal'ger space requirement is desired.
The LazerPhone system allows for very efficient use of space. Because recording
capabilities are internal to the system, there is no need for additional external
equipment. The footprint of the LazerPhone System is 24" wide and 36" deep. The
height varies with the configuration, but is usually 67" or less. A limited amount of wall
space is required, usually 4 to 6 square feet. This area serves as the cross-connect to the
inmate phone housings and Central Office lines.
5.13.13
Administration from Single Workstation
The proposed ICOP Call Processor and Recording Equipment application Software shall
be administered and operatedfrom a single workstation. The Proposal shall describe
such workstation and how application Software will be remotely maintained by the
respective manufacturers without compromising other application Software and data.
The LazerPhone software can be administered from a single, mutimedia
workstation, complete with 17" monitor, CD-ROM drive, and high quality speakers.
Global Tel*Link's technical support team will remotely maintain, upgrade, and
service all ODRC LazerPhone installations. Only Global Tel*Link technicians and
engineers will access the ODRC systems by remote access for the purpose of
maintenance and upgrades. Therefore, application software and data will not be
compromised by another vendor.
Section VIll-92
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
5.13.14
...;-:.
Mel Wl~O-~LD~~COM
Graphical User Interface
The worlatations(s) shall utilize Windows NT_ client operating System Software. The
operating System Software shallprovide a Graphical User Interface (GUI). Ifnot
Windows NT_. indicate what operating Software will be provided.
The LazerPhone workstations to be installed at each OORe sites/installations
will use the Windows NT 4.0 operating system which will include a Graphic User
Interface.
5.13.15
Capability for LAN Connection
Each work site shall have multiple port I o-Base·T connections. The Proposal shall
describe what is necessary to accomplish such a connection.
Each LazerPhone work site will have multiple port 10-Base-T connections as
required. The LazerPhone installation technicians will plug-in these connections at each
system workstation.
5.13.16
"Equipment Racks"
The Proposer shallprovide matching manufactured HEquipment Racks"for Call
Processors and Recording and Monitoring Equipment. System Hardware accessories
shall also be rack mounted. The Proposal shallprovide manufacturers' cut sheets and
face layouts.
All LazerPhone and accessories will be rack mounted at each OORC
site/installation. In Attacment 5, we provide a brochure-for Crown Precision Metal
Fabricators, the providers of the equipment racks.
5.13.17
Remote Location for Equipment
The proposed Call Processing and Recording Equipment shall be remotely located in a
telephone or computer room or other location to be designated by ODRC. The Proposal
shall explain how this remote location shall be accomplished and provide line diagrams
showing how Equipment will be connected.
The proposed LazerPhone platform will be remotely located in a telephone or
computer room or other location to be designated by OORe. The LazerPhone system
uses a shared architecture. The on-site or premise equipment is comprised of local and
T-lline interfaces, station side interface, mass storage for recorded calls, and capacity to
store local SMDRs. In addition, on-site computers and workstations are available for
investigations utilizing Voice Recognition technology. Peripheral equipment such as
UPS and printers are included in the system design.
The on-site system is supervised by a central computer system. Communication
with the central computers is accomplished using the TCP/IP protocol with several
methods of connectivity. The primary method of connectivity is a permanent wide
Section V1I1-93
OHIO DEPARTMENT OF REHABn.rrAnON AND CORRECllON
INMATE CALL OUr PROGRAM (lCOP) AND RELATED SERVICES
-+:.
MCIIM----O-tRLD-COM
area network connection. The secondary method uses two modems, each connected to
a ISP and encrypted VPN transport across the Internet. The third method uses the two
modems dialing directly into another modem at the LazerPhone Management Control
Center. Lastly, in the event that no on-line connection is possible, the system will
function with locally stored data.
The central computer oversight is used for real time UDB validation, fraud
control, cross facility dialing, SMDR collection, Portable PINs, Portable Allow Lists,
central rating, dynamic routing, e-mail, and trouble ticket collection. The central
computer system has redundant sites with redundant large secured portals to the
Internet.
This architecture provides the ability to multi-cast the IP packets to proxy
locations for real-time data collection at the ODRC or vendor locations. With proper
secured access, the system provides fullifiook down" capabilities from anywhere with
IP connectivity. This means that remotely, an operator can watch the progress of calls
and activity in real time from several locations simultaneously. Any call may be
disconnected, monitored or conferenced into remotely, or from any LazerPhone
workstations. Recorded conversations may be retrieved and reviewed from any sound
capable computer with authorized access using the LazerPhone proprietary software.
The central computer systems provide significant fraud detection and prevention
capabilities in real time. One of the true values to the LazerPhone system's topology is
the ability to real time effect changes on the entire system, a group of facilities (DOC), a
facility, a group of phones at a facility and/or an individual phone. This change could
be anything from area code change implementations to rate changes to PIN/no-PIN
decisions.
The recommended architecture for Ohio is a frame relay wide area data network
with 128K bandwidth at each facility. This network would also connect to the
LazerPhone Management Control Center central computers. Call recordings would be
stored on-site, but SMDR would be stored on-site and at each of the other locations.
Call recordings could be pulled across the network for investigative review or played
remotely via telephone call back.
5.13.18
Monitors
The Proposer shallprovide. at a minimum, a seventeen-iru:h (J 7") monitor with each
workstation. The Proposal shall indicate the manufacturer and model number ofthe
proposed monitors.
Each ODRC LazerPhone workstation will include a high quality OptiQuest Q51
seventeen inch (17") monitor.
Section VIll-94
Omo DEPARTMENT OF REHABn.rrATION AND CORRECOON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.13.19
+=
-
Mel WORLDCOM
Password Protection
Access to administrative fUnctions and dakl shall be passwordprotected
The LazerPhone system is controlled by a multi-option security profile for each
system user. This allows multiple users to access only those functions corresponding to
their security levels. A user log system is also provided to track system entries or
unauthorized access. ODRC personnel will have the capability of assigning and
controlling access to all options as listed in the configure user options screen as shown
below.
Figure VIll-25. Configure User Options Screen
Section VIll-95
OHIO DEPARTMENT OF REHABn.rrAnON AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.13.20
"+:.---
Mel WORLDCOM
Drives and Power Supplies
Eaeh MCI \Vorldeom LazerPflOfte workstation V\<ill fityfe indl:!Stria:l gt'iide het
s'i'fappable drives Mid p6'We1' stlpplies.
Section VIU-96
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcrION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.14
System Capacities
The p,.oposal shall describe the capacitieslJimitsfor the proposed IeOp. At a minimum,
the Proposer shall prwide the capacityfor each ofthe following items:
I.
2.
3.
4.
5.
6.
7.
8.
Individual Inmale Accounts:
Call Records;
Simultaneous Administrative Users;
Workstations;
Silent Monitors:
Simultaneous Users ofSilent Monitor Equipment;
Inmale Telephones: and
Telephone Calls.
•
LazerPhone has the capacity for one billion individual inmate accounts.
•
LazerPhone has capacity for one billion call records.
•
LazerPhone will allow for as many simultaneous users as deemed necessary
by the facility.
•
LazerPhone will allow for an unlimited number of individual workstations
limited only by network connections.
•
LazerPhone itself does not limit the number of silent monitors. However, the
available number of telephone lines does limit the number of these silent
monitors.
•
LazerPhone does not limit the number of simultaneous users of the silent
monitoring equipment. However, the number of available telephone lines
does limit the number of users of the silent monitoring equipment.
•
LazerPhone has a capacity for one inmate telephone per telephone line.
•
LazerPhone has an unlimited capacity for the number of telephone calls the
system can process.
Section VID-97
DIDO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.15
Software Enhancements/Upgrades
5.15.1
Requests for Software Enhancements
-+':.---
Mel WORLDCOM
The Proposal shall explain the processfor handling requestsfrom ODRCfor System
Software enhancements. Enhancements shall be at no charge to ODRC.
MO WorldCom has read, understands and will comply with the following
clarification. The process for requests from OORC for system software enhancements
will be handled and evaluated on an individual case basis. Software enhancement
requests made in writing to MO WorldCom by OORC will be evaluated to determine if
the enhancement/upgrades are within reason and beneficial to both parties for the
purpose of system security or operational efficiency. MCI WorldCom and the OORC
will mutually agree upon the scope of work to be performed and negotiate any
potential charges for hardware changes or major changes to the system software. An
example of a hardware upgrade could include a change out of all existing telephone
instruments to allow for fingerprint identification. An example of a major software
change is an enhancement/upgrade that results in a change to the system architecture.
5.15.2
Release Number
Exceptfor enhancements requested by ODRC. the Proposer shall provide. at no cost to
ODRC. Software enhancemenlSlupgrades to the proposed leOp when the
enhancement/upgrades are benefiCial to either partyfor the purpose ofSystem security or
operational effICiency. The installed lCOP shall always have the latest general release of
the System Software including operating Systems for the System administration or System
reponing tennina/sIPCs. Beta andfield tested Software shall not be provided unless
specifically approved by ODRC. Prior to any Software upgrades or enhancements. the
Proposer shall discllSs the Software benefits with ODRC and proceed only after ODRC
approval.
MO WorldCom has read, understands, and will comply with the following
clarification. The process for requests from OORC for system software enhancements
will be handled and evaluated on an individual case basis. Software enhancement
requests made in writing to MO WorldCom by OORC will be evaluated to determine if
the enhancement/upgrades are within reason and beneficial to both parties for the
purpose of system security or operational efficiency. MO WorldCom and the OORC
will mutually agree upon the scope of work to be performed and negotiate any
potential charges for hardware changes or major changes to the system software. An
example of a hardware upgrade could include a change out of all existing telephone
instruments to allow for fingerprint identification. An example of a major software
change is an enhancement/upgrade that results in a change to the system architecture.
The LazerPhone system checks daily for the latest version of software. If the
LazerPhone system determines that an enhanced/upgraded version of software is
required, the LazerPhone system will automatically upload the latest version of
Section VID-98
OHIo DEPARTMENT OF REHABn.rrATION AND CORRECDON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
-+:.--Mel WORLDCOM
software. These software enhancements/upgrades will be provided at no charge to
ODRe. Beta and field-tested software will not be provided unless specifically approved
by ODRe. Prior to any software upgrades or enhancements, MO WorldCom will
discuss the software benefits with ODRC and proceed only after ODRC approval.
Section VUI-99
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL
PROGRAM (lCOp) AND RELATED SERVICES
our
-+:
Mel ~1M~O-IflLD~·C OM
5.16
General System Management Requirements
5.16.1
Inmate Calling System Administration
The Proposer sha// propose an ICOP thai can be administered on-site by Proposer or
ODRC personnel.
The LazerPhone system can be administered onsite either by MO WorldCom
personnel or OORC personnel. In addition, the LazerPhone system also allows for
complete remote administration.
5.16.2
"Real Time" System Changes
The Proposer shall propose an ICOP thai allows for changes to be administered in "real
time" while the System is in use. The proposed System shall not require the System to be
taken off-line to make additions, changes or retrieve reports.
All LazerPhone system configuration changes will be accomplished in real time
without shutting down the system. Additionally, the system can make additions,
changes, or retrieve reports without being taken off-line or without interruption to
normal operating functions.
5.16.3
User Interface Screens
The Proposal sha// describe whal System administrationfunctions are available with the
proposed ICOP (i.e., new account entry, account/record modification. account deletion,
etc.). The Proposal shall pruvide samples ofits User Interface screens.
The following administrative functions will be available via the MO WorldComprovided LazerPhone system workstation.
Add an Account. ODRe system administrators will be able to create an account
that is PIN only, or may include restricted call list and allowed call list.
Section VIII-tOO
OHIO DEPARTMENT OF REHABIUTAllON AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
58 G"
Inmale ConlrgUlalion
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II McComUc. Kenny
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Figure VIII-26. User Interface Screen - Adding an Account
Account Modification. System administrators can modify inmate PIN and
block list via the account modification screen.
Figure VIII-27. User Interface Screen - Modifying an Account
Section V1II-101
OHIO DEPARTMENT OF REHABIUTATlON AND CORREcnON
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
~-::;....---
Mel WORLDCOM
Account Deactivation. Inmate accounts can be deactivated and, if the inmate reenters the system, the account can be activated.
Figure VIII-28. User Interface Screen - Deactivating an Account
Block a Destination Number by PIN. Administrators can block an individual
inmate from calling a specific destination number via the inmate's PIN.
Section VIII-I02
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
MClIM~O-'R-'LDCOM
Figure VllI-29. User Interface Screen - Block Destination Number by Inmate PIN
Block a destination number for the Facility- by entering a destination number at
the workstation, administrators can block a destination number facility wide, no inmate
may call this number from the facility.
Section VIlI-103
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
MClfM~O-'RLD- COM
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
~~~~~~~~~~~~~~
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Figure VITI-30. User Interface Screen - Block Destination Number by Facility
Call Duration Settings - via the workstation, system administrators can
program call duration by inmate PIN, by inmate telephone, by groups of telephones,
and by cell block. Call duration settings by PIN are programmed via the call control
functions shown in the following user interface screen:
Section VIll-I04
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
"'i-:
_
Mel WORLDCOM
Figure VIII-31. User Interface Screen - Call Duration Settings by PIN
Call duration settings by inmate station are programmed via the time limits
function shown in the following user interface screen:
Section VIII-lOS
'"f":-_ _
OHIO DEPARTMENT OF REHABILITAllON AND CORREcrION
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
MCIWORWCOM
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Figure VIll-32. User Interface Screen - Call Duration Settings by Inmate Station
Program Hot Number Alert - administrators can enter hot numbers at the
system workstation. If one of these hot numbers is dialed by an inmate, the system will
automatically call three preprogrammed numbers to alert facility officials that a call to
this destination number is in progress. Programming hot number alerts is
accomplished via the following user interface screen:
TEST
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Figure VIII-33. User Interface Screen - Program Hot Number Alert
Section VIII-l 06
OHIO DEPARTMENT OF REHABILITA1l0N ANDCORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
+:.--Mel WORLDCOM
Report Generation - administrators can view, print, and, save standard reports
or custom reports. All reports will be in real time and can be generated at any time.
Report generation (both standard and custom) is accomplished via the following user
interface screen.
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Security Profile Configuration - via the workstation, OORe personnel are able
to add, modify, and delete system users security profiles as necessary, in real time.
Security profile configuration is programmed via the following user interface screen:
Section VIII-tO'
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (leop) AND RELATED SERVICES
-+':.---
Mel WORLDCOM
Figure VllI-3S. User Interface Screen - Security Profile Configuration
Telephone On/Off Scheduling - LazerPhone's schedule feature allows system
administrators to program the onloff periods for the inmate telephones via the system
workstation. Telephone onloff scheduling is accomplished via the following user
interface screen:
Section VIll-I08
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
-+c.
--
Mel WORLDCOM
Figure VllI-36. User Interface Screen - Telephone On/Off Scheduling
5.16.4
Inmate Record Transfers
The Proposal shall describe the transfer o/inmate records when an inmate is movedfrom
one ODRC facility to another.
The LazerPhone system includes a portable PIN feature that makes the transfer
of inmate records between GORC facilities possible. Since the LazerPhone is a
networked system that maintains a central database as well as the facility database, all
calls are validated through the central database before being placed. The central
database is maintained for each facility and the entire GDRC system. The system
maintains a complete facility database at both the central location and the facility. When
an inmate is moved to a different facility, the validation through the central system
recognizes the new location of the PIN. If the portable PIN function is not turned on, the
call will be denied. If the Portable PIN function is turned on, the call is allowed. A move
list can be provided daily of all PIN's that are coming from a different location.
Section VIII-I09
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
5.16.5
-+-:.
Mel ~~O-'RLD-COM
System Security
The Proposal shall describe the System securityfor all data stored locally or in a central
database. Such security description shall include System security as well as how access
to such sensitive information shall be performed within the Proposer's organization.
MO WorldCom will ensure that control is maintained for all lCOP data, whether
it is stored on the system, on backup media, or archived, whether on-site or off-site. All
lCOP data, no matter how it is stored, is considered to be "sensitive" and MCl
WorldCom will not make this data available nor disseminate this data to anyone
without prior approval of ODRC. MO WorldCom will implement measures to provide
network security and to protect access to the database, as described below.
Network Security. MO WorldCom is proposing a "closed" frame relay network.
There will be no need within this closed network to encrypt data transfers. Encrypting
data within the lCOP network would create an administrative burden, slow down
system performance, and provide little additional security since each endpoint will be
capable of transparent decryption at the administrative workstation. Being a closed
network, only ODRC facilities will be connected to the wide area network, limiting
access to the network from within ODRC facilities. Only authorized users at each
facility have access to the information. The users are restricted to certain fields to
ensure that users only have access to the information necessary for their job function.
If and when the lCOP network is connected to an ODRC network, or any other
network, there are other security measures, short of encryption, that will protect the
system1s data. These security measures include firewalls, router based encryption, and
code encrypted file request. Router level encryption, for example, could be used
without affecting either network's overall performance.
LazerPhone will store all information in Microsoft SQLTM Databases. SQL is
tightly integrated with the Windows NT operating system security, which is rated
Government Level C2. The LazerPhone central system uses the same Databases and
limits physical access to billing and storage computers. These computers are confined
to the LazerPhone information technology secured area.
The LazerPhone system is controlled by a multi-option security profile for each
system user. This allows multiple users to access only those functions corresponding to
their security levels. A user log system is also provided to track system entries or
unauthorized access. ODRe personnel will have the capability of assigning and
controlling access to all options.
Section VIII-110
DIDO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.17
Data Back-Up
5.17.1
Data Back-Up
-f':.
MCIIM~O-'R-'LDCOM
The Proposal shall describe the process for ensuring data integrity both in the local and
central databases.
Every transaction in the LazerPhone Management Control Center is assigned a
sequential transaction number based on site, date, time and sequence of event. Every
transaction is stored locally, at both the Global Tel*Link and MO WorldCom central
location. The system will immediately identify any missing transaction, by a gap in the
transaction sequence numbers.
5.17.2
Database Back-Ups and Archiving
The Proposer shall perform all System and database back-ups and archiving. The
Proposer shall provide all archival Hardware, supplies, network and recovery
procedures to ensure that no data will be lost.
All system and database back-Ups and archiving will be provided for ODRe. All
archival hardware, supplies, network and recovery procedures will also be provided for
ODRC. To ensure data integrity, Global Tel*Link performs incremental tape backups of
all data on a daily basis. Full backups are performed on a weekly basis. Following
backup completion, each tape is stored in a metal locked box which is embossed with a
unique serial number. Each of these boxes is then stored off-site in a secured, fireproof
room.
5.17.3
Data Recovery
The Proposer shall be capable ofrecovering all System data for all locations,
offUlI System operation, using a System backup.
10
the point
Since a duplicate record is maintained for all calls, for all facilities in a central
location (in real time), a backup is always available. The LazerPhone central system is
fully protected with the appropriate power supply backups, cooling and fire protection
and is backed up on a weekly basis to maintain record security.
Section VIll-111
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
5.17.4
--1'-:.---
Mel WORLDCOM
Back-Up Schedules
The Proposal shall describe the back-up schedulefor
J.
The local databasesfor each ODRCfacility
All local database call records are forwarded, call by call, to the central system
billed, and maintained in a'central database for up to a year. The operating parameters
of a facility's LazerPhone System are also maintained in the central database. In the case
of a catastrophic loss of an individual facility's system, a new system could be up and
running as soon as new hardware could be installed.
2.
The central database for the entire system
The central system is backed up daily. However, since each facility LazerPhone
System also maintains a complete CDR database, call record security for the central
system is maintained by having these records available for reclaiming in the case of a
major catastrophe in the central system. Each facility system would continue to operate
and place calls based on internal tables until the central system could be recovered at
which time all Call Detail Record and other databases could be retrieved by the central
system.
5.17.5
Off Site Data Storage
The Proposer shallprovide for all database information to be stored offsite from the
Proposer's location (see Section 5.3). The Proposal shall describe how this copy" will
be kept current with the other System backups.
U
Each and every transaction in this system is assigned a sequential transaction
number based on site, date, time and sequence of event. Every transaction is stored
locally, at the LazerPhone central location and optionally, the ODRC central location.
The system will immediately identify any missing transaction, by a gap in the
transaction sequence numbers.
5.17.6
Ownership
The Proposal shall acknowledge that ODRC owns all archived informarion. call detail.
inmate records. etc.
MO Worldcom acknowledges that ODRC will own all archived information, all
call detail, inmate records, etc. or any other information as is created or generated as a
result of inmate call processing from the lCOP system.
Section VIII-I 12
OIDO DEPARTMENT OF REHABn.rrA110N AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.18
System Reports
5.18.1
System Reports
The proposed leOp shallprovide reporting and querying methods and capabilities
which provide maximum flexibility, a userfriendly interface, speed, efficiency and
accuracy. The Proposal shall describe the reporting capabilities ofthe proposed leOp.
Queries to the LazerPhone system via the call search screen create powerful,
informative reports using the ODRe's call detail information. Searches through tens of
thousands of LazerPhone call records will be completed in a matter of seconds. All
queries to the system are extremely flexible and can request both general and specific
call detail information using the variety of parameters available at this screen. Reports
show call detail information as well as statistical information stored within the facility's
LazerPhone system.
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The fields illustrated on the call search screen's call detail report query are
defined as follows:
Section VIII-I 13
OHIO DEPARTMENT OF REHABUlTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
"+:---
Mel WORLDCOM
FII: L1>
DLlI:\1l10"\
REC#
The unique number identifying each record
R
A recorded conversation is attached to this record
N
A RICH Notes record is attached to this record
L
This record is locked and will not be deleted until unlocked
K
This record contains Key Word(s) as previously defined by a system user
STATION
Telephone number ofthe inmate telephone where the call originated
LoCATION
Indicates the location ofthe inmate telephone station within the facility (such as pod #)
DESTINATION
Telephone number ofthe called party
PIN
The inmate PIN entered at the start ofthe call
TRUNK
Identification number ofthe trunk carrying the call
DATEf1'IME
The date and time the call began
DURATION
The total length ofthe inmate call
BILL AMOUNT
The total amount billed to the called party
START CODE
Defines the action that occurred to initiate call
END CODE
Defines the action that terminated the call
Each query performed via the call search screen can be sorted by any of the
above-listed fields. To sort the search screen by a specific field, the system
administrator simply clicks the column header of the chosen field. If the column header
is red, the report is sorted in ascending order. If the column header is blue, the report is
sorted in descending order.
The LazerPhone system provides a variety of reporting options in a user-friendly
Windows® environment. Facility administrators will be able to run all LazerPhone
reports on-site. Standard reports available using this screen are:
•
Call Detail Report
• Trunk Activity Report
• Frequency Report (by Origination Number)
• Frequency Report (by Destination Number)
• Frequency Report (by Trunk 1D)
Section VITI-114
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL our PROGRAM (ICOp) AND RELATED SERVICES
5.18.2
•
Frequency Report (by PIN, if applicable)
•
Call Traffic Analysis
•
Last 100 Calls Report
•
Audit Log Report
•
Ad Hoc Reports.
-+:
MCI---IM-O-IflW-COM
Report Generation
The proposed lCOP sluzll aJIow for the generation ofreports by an ODRCfacility.
including Central Office, a combination ofODRCfacilities or all ODRCfacilities.
As all ODRC sites/installations will be networked together, each LazerPhone
system will be capable of generating reports for a single ODRC facility, including
Central Office, a combination of ODRC facilities, or all ODRC facilities. All reports can
be easily generated from the call search screen. Sample frequency report audit log
report screens are shown below:
Sec:tiOD
VIII-lIS
OHIO DEPARTMENT OF REHABn.rrATION AND CORREC110N
INMATE CALL 0t.Tr PROGRAM (IeoP) AND RELATED SERVICES
MCI~IM-:-:O-'R-WCOM
Figure VIII-38. Sample Frequency Report Audit Log Report Screens
ODRC personnel will be able to generate LazerPhone reports at routine intervals
such as daily, weekly, monthly, quarterly, yearly, etc. Via the LazerPhone report call
search screen, ODRC personnel at each facility will have the capability of viewing,
printing, or saving reports. In addition to the standard printed report fonnat, the
following reports may be viewed in chart form:
•
Frequency Report (by Origination Number)
•
Frequency Report (by Destination Number)
•
Frequency Report (by Trunk 10)
•
Frequency Report (by PIN)
•
Call Traffic Analysis.
If printed as a chart, the report may appear in the following formats: line, bar,
horizontal bar, area, or point. The call search screen - call traffic analysis shown below
can also be illustrated in chart form as shown in the chart window screen inset. The
chart can also be viewed as a line chart, horizontal bar, area chart or point chart.
Section VIII-116
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (leoP) AND RELATED SERVICES
~---
Mel WORLDCOM
~1 C,lll SeiJrcll Sereell. ["II Tr .1!fie I\naty>;rs
~§
E3
Figure VIII-39. Call Search/Call Traffic Analysis Screen
5.18.3
User Level Restrictions
The proposed lCOP shall allowfor the generation ofreports by ODRC personnel based
on their user level restriction.
LazerPhone will allow OORe personnel to generate reports based on their user
security profile. Individual security profiles will control whether or not ODRe
personnel have the right to print reports, create reports, or save reports as shown in the
call search section configure user options screen below:
Section VID-117
Omo DEPARTMENT OF REHABILITATION AND CORREcnoN
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
~--;
...,.-:.~--
Mel WORLDCOM
t",- '-':.'
Figure VllI-40. Call Search/Configure User Options Screen
5.18.4
Graphical User Interface
The proposed leOp shall alluw for the generation o/reports by a user-friendly inteiface.
The Proposal shall describe huw the user interface will be usedfor generating reports.
LazerPhone will provide for report generation via a user-friendly graphical user
interface (Gill) in a familiar Windows® environment. All reports - standard and
custom - will be generated using the call search screen shown below.
Section VIII-US
DIDO DEPARTMENT OF REHABn.rrAll0N AND CORREcnON
INMATE CALL 0tTr PROGRAM (lCDP) AND RELATED SERVICES
~~---
Mel WORLDCOM
Figure VIII-41. Call Search Screen for Report Generation
The user simply selects the type of report desired from the drop-down menu
illustrated above. Then, the user specified the date(s), time(s) and other parameters to
be used in the report's generation.
5.18.5
Laser Printers
The Proposer shallprovide at least one HP LaserJet 4050N, or equivalent. J7ppm laser
primerfor each institution listed in Attachment A ofthis RFP. The Proposer shall
provide toner cartridges and required maintenance for the Contract term. The Proposer
shall provide print servers for each primer.
MO Worldcom will provide 1 HP LaserJet 405N or equivalent, 17ppm laser
printer foe each ODRC facility along with maintenance and printer cartridges for each.
MO Worldcom will keep spare toner cartridges on hand for each printer. MO
WorldCom will provide print servers for each printer.
Section VIII-119
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CAll OUT PROGRAM (lCOP) AND RELATED SERVICES
5.18.6
-+:.~--
Mel WORLDCOM
Standard and Customizable Reports
The proposed ICOP shall allow/or the generation 0/standard System reportS as well as
reports customized/or the specific needs o/ODRC.
While the LazerPhone call search screen allows for the generation of standard
reports, ODRe personnel will also be able to create custom reports using the system's
custom report wizard. By selecting the custom report wizard option, system users can
create specialized reports using the necessary parameters. As illustrated below, system
users have a variety of options when creating a specialized report. For example, users
can select tables of information as well as specific fields and filters, specify specific
filters to be used in the report, and choose the sorting method, such as ascending or
descending, of the report.
Figure vm-42. Create Custom Reports Screen
All custom reports can be saved and added to the report drop down menu
available on the LazerPhone call search screen toolbar. Once saved, these reports can be
run at any time. The custom reports can also be edited or removed-deleted-as
necessary.
Section VIII-120
OHIO DEPARTMENT OF REHABnJTATION AND CORRECTION
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
5.18.7
Sample Reports
The Proposal shall itwlude samples ofits standard System reports.
Sample LazerPhone system standard reports are included throughout this
proposal.
5.18.8
Automatic Report Generation by Selected Criteria
The proposed lCOP shall allow for selected reports to be generated automatically based
on ODRC criteria (i.e.• time ofday. 'Volume ofcalls. particular inmate. etc.). The
Proposal shall describe all options available to ODRCfor this automatic report
generation.
At the OORC's option, LazerPhone can be configured to automatically print the
audit log report, trunk 10 report, and various statistical call data reports at specified
time intervals.
5.18.9
Automatic Report Generation by Location
The proposed lCOP shall allow for automatic generation o/reports on an ODRCfaci/ity
or System wide basis.
The LazerPhone system will allow certain OORC facility or OORC system wide
reports be scheduled for generation on a daily basis.
5.18.10
Processing Speeds
The proposed lCOP shall provide adequate processing power and memory to allow for
rapid search and report generation capabilities.
Each OORC LazerPhone site/installation will provide more than adequate
processing power and memory to allow for extremely rapid search and report
generation capabilities.
5.18.11
ASCII Format
The proposed ICOP shall allowfor all report data to be stored in an ASCllfllefOrmat on
removable electronic storage media (i.e.• CD-ROM. high capacity diskette. etc.).
The proposed leOp will allow for all report data to be stored in an ASOI file
format on CD-ROM, which is a removable electronic storage media.
Section VIll-121
OHIO DEPARTMENT OF REHABILITATION AND CoRREcnoN
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.18.12
~~--
Mel WORLDCOM
Other Formats
The proposed ICOP shall allow/or report data to be stored in various electronic formars
(i.e.• standard DBFformat, FileMaJr.er_fonnat. Microsoft beet/onnat. etc.). The
Proposal shall list the available electronicformars.
LazerPhone's report data can be exported to and then stored in data files in
various electronic formats. The electronic file formats for exporting and storage of this
data are: Microsoft Rich Text Format (RTF), ASCll text, Excel spreadsheet format (xIs),
and FoxPro relational database format.
5.18.13
Hard Copy and On Line Formats
The proposed ICOP shall allowfor all reports to be viewed in hard copyformat or
viewed on-line by a user with the proper access level.
LazerPhone allows users with appropriate security access level to view reports in
hard copy format or on-line at the workstation. In addition, these reports may be saved
and viewed or printed at a later date.
5.18.14
Types of Reports
The proposed ICOP shall provide for the following reports. at a minimum, to be
generated/or ODRC:
I.
2.
3.
4.
5.
6.
7.
8.
9.
10.
I I.
12.
13.
14.
15.
16.
ChronologicalList ofCalls
Daily Call Volume Summary
Daily Call Volume Detail
Inmate Account Summary
Inmate Account Detail
Frequently Dialed Numbers
Specific Telephone Number Dialed Usage
Suspended Inmate Account
Alert Notification
Telephone Numbers Called by More Than One Inmate
Telephone Numbers Assigned to More Than One Inmate Account
Quantity ofCalls per Inmate Account
Quantity ofMinutes per Inmate Account
Blocked Telephone Number List
Local Exchange Volume (by Exchange); and
Area Code Volume (by Area Code)
All LazerPhone reports--standard and custom-can be sorted in chronological
order, either ascending or descending.
•
LazerPhone will generate reports for any specified day and include call
volume summary.
•
Reports can be generated for a single day and include all call volume detail
for that day.
Section VIII-I22
OHIO DEPARTMENT OF REHABILITATION AND CORRECllON
INMATE CALL OUT PROGRAM (lCap) AND RELATED SERVICES
•
MClIM~O----IJlLD- COM
OORC personnel will be capable of generating an inmate account summary
via LazerPhone.
•
LazerPhone will allow OORC personnel to generate an inmate account detail
report.
•
The LazerPhone report generator will allow for the generation of a variety of
frequency reports include frequency by destination number, inmate PIN, and
origination number.
•
The frequency report by destination number will provide OORC personnel
with telephone number dialed usage as requested.
•
The LazerPhone customer report wizard will create and generate a report
listing suspended inmate accounts.
•
Using the custom report wizard, OORC will be able to generate an alert
notification report.
•
The LazerPhone call search screen will allow OORe personnel to search for
numbers called by more than one inmate.
•
Via the custom report wizard, ODRC personnel will be able to generate a
report including destination numbers assigned to more than one inmate
account.
•
The LazerPhone frequency report by PIN will illustrate the quantity of calls
per inmate account.
•
The call detail report can be specified for a single inmate account and will
include the quantity of minutes that inmate account.
•
LazerPhone will allow ODRC personnel to generate a report containing
blocked telephone numbers.
•
LazerPhone will allow report generation by local exchange including all call
volume for the specified local exchange.
•
LazerPhone will allow report generation by area code including all call
volume for the specified area code.
Section VnI-I23
OHIO DEPARTMENT OF REHABIUTA1l0N AND CORRECI10N
INMATE CALL Our PROGRAM (lCOP) AND RE1.ATED SERVICES
5.18.15
Custom Queries
The Proposal shall describe ifcustom queries can be used by ODRC on the new central
database.
Using the various filters available via the call search screen ODRC personnel
will be able to use custom queries. Should ODRC personnel need to use more specified
queriesl the call search screen custom report wizard will allow for the generation of
such queries.
l
5.18.16
Import Capabilities
The proposed ICOP shall have import capabilities and be interfaced to the administrative
PBXso that respective CDR can be merged on a regular basisfor the purpose of
operational intelligence. Such interface might be accomplished with spare SMDR ports
or "Y" cables. Application Software shaIJ be providedfor generating reports.
Each ORDC site/ installation will include a serial data interface to extract the PBX
CDRs for comparison in investigative purposes at each location. In addition necessary
programming will be provided so that the requested reports can be generated for
comparison purposes.
l
Section vm-l24
OlnO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
5.19
Inmate Account Information
5.19.1
Inmate Account Information
"""""WORLDCOM
.
Mel
The Proposal shall describe the options/or ODRC concerning inmate account
inj'onnaJion. This description shaJI include such items as PIN, length a/inmate name
fields (first. middle. last), identifier o/ODRC/acility. commentsjield, language
preference field, account activation date, date 0/arrival, current status, etc.
LazerPhone will allow ODRe personnel-with the appropriate security
profile-to create and/or modify inmate accounts using the following screen:
Figure vm-43. Inmate Account Changes Screen
Section vm-125
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
Y-:---
Mel WORLDCOM
The following list includes LazerPhone system options regarding inmate account
information:
PIN
First Name
Middle Name
Last Name
DOC Facility
Unit within Facility
Comments
Language
Account Activation Date
Date of Arrival
Current Status
Portable PIN
Allow List
Actual Allow List
On/ off Time of Day
Block List
Actual Block List
Officer creating Account
Minimum 6 digits, maximum 12
Up to 25 Characters
Up to 25 Characters
Up to 25 Characters
Seven digit identifier
10-digit Identifier
Up to 40 Characters
Pick from up to Six
Y2K compliant Date
Y2K compliant Date
Drop Down (Active/Inactive)
True/False
True/False
ODRC defined, no limit.
24 hours in 30 minute increments
True/False
ODRC Defined, no limit.
Automatically entered by login
All above inmate account information can be modified and/or updated as
needed from the LazerPhone system workstation.
5.19.2
Alert Levels
The proposed ICOP shall provide alert levels to be placed on an inmate's account
information. Such alert levels shall be viewable in real time mode by the System
administration terminal or by printed report.
When an inmate dials an alert PIN number the LazerPhone system will notify
ODRC personnel in one of two methods. The first method is by the ODRC personnel
having entered up to 3 notification numbers - telephone numbers or pager numbers associated with this alert PIN number. The system will attempt to contact each of the 3
notification numbers and, if answered, provide a one way conference into the call. The
second method is by a visual alert at the workstation. An officer at the workstation will
then point and click on the phone dialing the alert PIN number. This will provide live
monitoring of the call. LazerPhone allows for true live monitoring both locally, within a
single ODRe site, or remotely, from the ODRe Headquarters to any ODRC site.
Section VID·126
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
5.19.3
""f-:.
--
Mel WORLDCOM
Call Privilege Restrictions
The proposed ICOP shall allow ODRC to restrict an inmate JllUkr disciplinary action
from placing all calls assigned to his particular PIN with the exception ofprivileged
numbers.
The LazerPhone system is equipped with the option to tum off a specific inmate
PIN for disciplinary purposes. The specific PIN can be deactivated and reactivated with
the click of a mouse, via the following change inmate screen.
Figure VIll-44. Change Inmate Screen
cORC personnel can enter the re-enable date, in date format, to designate the
date to reactivate the inmate's account.
5.19.4
Maximum Number of Assignable Telephone Numbers
The Proposal shall state the maximum number oftelephone numbers assignable to an
inmate's accOUllt.
LazerPhone will allow an unlimited number of ten digit telephone numbers to be
assigned to an individual inmate's account via the call allow list feature. cORC
personnel can edit an inmate's allow list (or block list) using the following screen:
Section VID-127
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
"+:---
MCIWORWCOM
Figure VIII-45. Edit AllowjBlock List Screen
Using LazerPhone, the task of assigning each inmate a list of such numbers can
also be automated. The system works by providing a two digit code that the inmates
dial at the inmate telephone sets. The system recognizes this code as the Allow List
Request Code and automatically dials our automated system. Using an automated
operator, the registration system solicits the relevant telephone numbers and inmate
PIN. Then, the system sets up processes to obtain the name and address for the phone
number provided. Upon identifying the name and address, the system makes contact
with the party at the new telephone number and confirms the called party's desire to be
included on the inmate's allow list. Once this is accomplished, and if the inmate has not
reached his/her limit of allowed numbers, the number is added to the inmate's allow
list. The name and location of the telephone number are provided electronically to the
facility. The system may be altered to provide the facility pre-approval rights before
any number is added to an inmate's allow list.
5.19.5
English or Spanish Voice Messages
The proposed ICOP shall provide the preference ofEnglish or Spanish voice messages or
prompts depending on an inmate's account information. The default seningfor each
inmate shall be English unlilflagged by ODRC personnel to Spanish.
Language preferences will not be preset based on an inmate's PIN. When an
inmate picks up the handset, the system will immediately prompts him/her with the
following: "Press or dial one (1) for English" - in English; "Press or dial two (2) for
Spanish" - in Spanish, etc. This prompt will continue through each language available
on the system until the inmate makes a selection by depressing a DTMF digit on the dial
pad. A language preference must be selected before the inmate can be prompted to
input his/her PIN. This PIN prompt will be played in the language selected. The
Section vm-128
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
MCI~~O-iR-'LDCOM
inmate's language selection governs the language heard by both the inmate and the
called party.
With 10 years experience in the correctional telecommunications industry,
LazerPhone system engineers have realized that an individual inmate can have multiple
language needs when communicating with friends and family. To facilitate this need
for flexibility, LazerPhone is designed to allow the inmate to select the language
preference for each telephone call attempted.
5.19.6
Other Languages
The proposed ICOP shall prOVide standard language prompts other than English and
Spanish Any language provided shall be controlled by the inmate's account information.
The Proposal shall provide a list oflanguages available with the proposed ICOP.
LazerPhone's automated voice prompts and announcements can be programmed
in up to nine languages. In support of other programs, the voice prompts and
announcements have been recorded in German, Russian, Vietnamese, as well as English
and Spanish. MCI WoridCom will work with ODRC after contract award to identify
the nine programmable languages required for the ICOP.
As explained in response to requirement 5.19.5, an inmate's account information
will not control language selection.
5.19.7
Inmate Accounts
The proposed ICOP shall be capable ofassigning an inmate's account to an individual
telephone or group oftelephones so that the inmate's account may only place callsfrom
those designated telephones. These telephones shall still be capable ofbeing used by
inmate accounts not specifically assigned to them.
Individual inmate PINs may be assigned to specific inmate telephones or groups
of telephones so that the inmate may only use these specified telephones. However,
these inmate telephones will still be capable of being used by inmate accounts not
specifically assigned to them.
Section VID-129
OIDO DEPARTMENT OF REHABIUTATION AND CORRECIlON
INMATE CAll OUT PROGRAM (lCOp) AND RELATED SERVICES
5.20
Mel~~O-IJlLD- COM
Additional Operation Requirements
The proposed leOp shall be capable ofbeing configured to conJrol the amount oftime
between inmate completed calls. The proposed ICOP shall be capable ofplacing time
limits on calls. ODRC shall be capable ofenabling and disabling this feature. This time
interval shall be corifigurable by minute increments.
LazerPhone can be configured so that the amount of time between inmate
completed calls can be controlled. Additionally, LazerPhone allows for setting time
limits on inmate calls. LazerPhone can be programmed to limit the duration of calls
from one to two hundred fifty-five (255) minutes, in one- minute intervals. Phones may
be bundled into groups which are logical to the facility - by cell block, building, etc. In
addition, all durations can be programmed by PIN if inmate PINs are in use. As
directed by the ODRC, the LazerPhone systems will be configured to inject a brief tone
30 seconds prior to the programmed time limit of the inmate calls.
Individual inmate PIN call duration is set via the call control portion of the
change inmate screen. The screen shown below indicates a IS-minute maximum call
length for a specific inmate PIN. ODRC personnel, with the appropriate security
profile, can configure the call length.
Figure VIn-46. Call Control Screen
Call duration can be set for each inmate station via the station setup screen. The
call maximum call length set for the station shown below is 15 minutes.
Section VIll-130
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
T-:__- - -
Mel WORLDCOM
Figure VTII-47. Station Setup Screen
Section VIll-131
OHIo DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
5.21
"+:---
Mel WORLDCOM
Transition and Implementation Requirements
ODRC presently has an lCOP System. The Proposal shall address the transitionfrom the
aisting lCOP to the new lCOP at all ODRC institutions listed in Attachment A ofthis
RFP. ODRC realizes that some "down time" will occur during this transition but the
Proposer shallpropose an implementation plan that reduces this "down time" and allows
for Q smooth progression to the new lCOP.
MO WoridCom understands the importance of transitioning the existing system
to the new ICOP at all OORC locations. MO WorldCom offers the OORC a low-risk
transition and implementation plan that will ensure minimal down time and a smooth
progression to the new system. MO WorldCom is able to make this claim based on its
past success installing inmate call systems, and on its understanding of the OORC's
current environment.
Additionally, as the incumbent provider of call processing and call recording and
monitoring services, MCI WorldCom has the advantage of thoroughly understanding
today's environment and how best to migrate this environment to a new, fully
integrated ICOP system. Furthermore, MO WorldCom will be able to provide the most
comprehensive fall back plan in the event migration problems are encountered.
Upon award of the contract, MO Worldcom will propose and discuss the best
methods for system conversion. Formulating a schedule in conjunction with OORC will
ensure minimum downtime of the inmate telephone system.
5.21.1
The Proposer shallfUrnish or cause to be furnished. all labor. supervision, Equipment.
materials. and supplies necessary to install the proposed Systems.
The MO WorldCom ICOP Project Manager will be responsible for directing the
implementation team and ensuring that all labor, supervision, equipment, materials,
and supplies necessary to install the proposed system are furnished. All items will be
provided with no cost to ODRC.
Section vm-132
OHIO DEPARTMENT OF REHABIUrAll0N AND CORREC1l0N
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
-+:.
Mel ~1M--O-'R-t.DCOM
5.21.2
The Proposal shallprovide a transition and implementation plan which shall include, bra
not be limited to. the fol/owing components:
J.
2.
3.
4.
5.
A time lineforal/facilities:
Transition procedures from the existing System to the new System:
Staffing requirements ofODRCforeachfacilily:
Responsibility ofODRC staffat eachfacility: and
Mob-up ofthe Proposer's implementation team.
MO WorldCom will provide OORC with a detailed implementation plan within
30 days after notification of successful contract award. The plan will include, at a
minimum, the five components described below.
1. A Time Line for all Facilities. The time line will incorporate and schedule all
activities required to implement and transition service, including site surveys,
equipment delivery, installation, system cutover, testing and acceptance. MO
WorIdCom has provided a sample milestone chart in Section IX. MO WorldCom and
the OORC will finalize the time line after contract award.
2. Transition Procedures from the Existing System to the New System. MO
WorIdCom will provide a seamless cutover from the existing system to the new ICOP
that will minimize disruption to inmate calling services. The transition process will be
managed by the MO WorldCom Project Manager and will begin upon contract signing.
The Project Manager will coordinate implementation activities with the Ameritech and
Global Te1*Link project managers to ensure smooth transition at all ODRC facilities.
Because MO WorldCom and its teaming partner, Ameritech, are the current providers
of inmate calling services, MO WorldCom can guarantee the ODRC continuity of
services. MO WorldCom and Ameritech will continue to provide, respectively,
interLATA and intraLATA services.
3. Staffing Requirements of the ODRC for Each Facility. The ODRC will need
to identify a point of contact at each site. This individual will be responsible for
working with the MO WorldCom implementation team to schedule implementation
activities and to help resolve any issues that may arise during the transition. 'This
project will not require any additional staffing requirements by OORC.
4. Responsibility of the ODRC Staff at Each Facility. OORC staff at each
facility will be responsible for supporting the MO WorldCom Project Manager and his
team. Such support may include providing access to the areas of the facility that
contain the inmate phone system and accompanying access lines, required work
permits, arranging facility access, assigning security details for on-site work teams, and
so on. In addition, ODRC staff will be responsible for notifying facility staff of training
opportunities, and ensuring that the proper individuals are trained.
Section VIn-133
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
"+:---
Mel WORLDCOM
5. Make-up of the Bidder's Implementation Team. The MO WorldCom
implementation team will consist of 3 to 5 individuals, depending on the size of the
facility. These experienced individuals have worked on similar projects, and will have
the equipment and knowledge required to implement the ICOP system. All
implementation teams will be under the MO WorldCom Project Manager's direct
control.
All MCr Worldcom installation team members and subcontractors must be given
access to the areas of the facility that contain the inmate phone system. Usually a guard
or trustee is assigned to the team to provide such access. However, regarding the actual
Installation, maintenance, and administration of the system should not require any
action from OORC personnel.
5.21.3
The Proposal shallprovide an implementation plan which shall include a detailed
explanation ofthe following items:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Pre-installation proceduresfor each ODRCfacility;
Pre-installation proceduresfor the complete system;
Network service coordination requirements:
Software programming andpreparation;
Equipment delivery schedules;
Equipment security procedures:
EquipmentlSystem installation procedures;
Station equipment installation procedures;
System testing;
Proposer central site planning and implementation; and
Actual system cutover to service.
Mcr WorldCom's Implementation Plan will include a detailed explanation of the
following items.
1. Pre-Installation Procedures for Each ODRC Facility. MO WorldCom will
conduct the following pre-installation procedures at each site:
•
A transition planning meeting between the MCr WorldCom Account
Team and the OORC will be held at an OORC facility. These meetings will
be an open forum for the exchange of information. The purpose of these
meetings will be a presentation of the cutover schedule and to gain an
understanding of the facility specific requirements. Afterwards specific
problem area will be addressed and rectified prior to the installation
process.
•
The transition team will perform a site survey at each facility
Section VIII-134
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUr PROGRAM (lCOP) AND RELATED SERVICES
•
~---
Mel WORLDCOM
A Site Survey Analysis Report will be prepared. The Report will describe
the site's physical environment and identify any special circumstances or
problems that exist at the site. The OORC will need work with the
transition team to resolve issues before the installation.
2. Pre-Installation Procedures for the Complete System. MO WorldCom's
implementation team to work with the OORC to:
•
Implement the interface to the OORC inmate database for inmate transfers
•
Develop a plan for migrating the existing ICOP PIN and call records
database to the new ICOP PIN and call records database.
•
Oefine the ODRC business rules that will govern operation of the ICOP.
•
Finalize the wording of all ICOP voice messages, prompts, and interactive
voice response scripts.
3. Network Service Coordination Requirements. MO WorldCom will design
and implement all aspects of the WAN and network calling services. This
includes local access provisioning, router installation and management, and
provisioning digital T-l circuits.
MO WorldCom will install and test all voice circuits between each
correctional facility and the selected local exchange carriers as well as its own
network. All data circuits between the facilities and the central servers also
will be installed and tested during this phase.
As the inmate telephone stations are being replaced at each facility, the
existing inmate database (including call records) for that facility will be
migrated to the new ICOP database on the central servers, as well as to the
database on the site call processor. In other words, a facility's data will not be
transferred to the new database until the existing inmate call system has been
shut down. This will ensure that no data is lost during the migration. Data
verification scripts will be run to ensure that all of a facility's data transferred
successfully.
4. Software Programming and Preparation. The ICOP will be delivered as a
fully developed and tested system. ODRC site-specific parameters will be
assigned to the system for each site as the sites are brought on line. MO
WorldCom will work with the OORC to define those parameters and deliver
the information to the implementation team. The customized options for
each site will include information such as local calling area, origination
Section VIll-135
DIDO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Dur PROGRAM (leoP) AND RELATED SERVICES
number for the site, and site, living unit and station designations. After
installation is complete, from time to time, it may be necessary to change
program information to keep pace with changes in the telecommunication
industry. This will handled, without facility intervention or cost, by the
MOW Account team and the Global Tel*Link Technical Support Engineers.
5. Equipment Delivery Schedule. MO WorldCom will work with the cDRC
site coordinator to schedule delivery of the system equipment so that it will
be available to each site prior to the scheduled cutover.
6. Equipment Security Procedures. The implementation team will develop siteand cDRC-specific procedures for equipment security. The site survey
conducted by the implementation team will take into account the need to
secure the ICap equipment. In addition, Only the LAZERPHONE Technical
Support Tearn and System Engineers will have access to source code. AIl
aspects of the system security reside within the source code of the system.
7. Equipment/System Installation Procedures. MCI WorldCom will ensure
that access to the ICap equipment will be available to only those MCI
WorldCom and designated subcontractor personnel that have a need to
access the system. A list of the appropriate personnel will be drawn up and
enforced by the Project Manager. As the cDRC provides its initial system
setup parameters (e.g., system-wide settings, language selections, message
text, etc.), MO WorldCom will ensure that only authorized users will have
access to the rcap. Since each installation is different, a detailed outline of
the specific installation requirements will be processed after meetings with
the ODRe. Installation of the system and components will be under the
direction of the Project Manager and Project Coordinator. Internal
procedures addressing the installation, testing, security and system cutover
will be strictly adhered to.
8. Station Equipment Installation Procedure. As the incumbent vendor of
inmate calling services, MO WorldCom will replace the inmate station
equipment with minimal down-time.
•
All network and site equipment can be installed and tested before the
cutover. The transition teams will perform this equipment installation.
The GORC will need to schedule access for the teams to complete the
equipment installations.
• There will be a preliminary test period at each site before the cutover is
scheduled. Between two and five inmate telephones will be connected to
the central :,vstem and tested. The old system will continue to operate
during this testL....g.
Section VIII-136
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUr PROGRAM (lCOp) AND RELATED SERVICES
"+:---
Mel WORLDCOM
•
After the ODRC approves the testing schedule, the transition team will
replace all inmate telephone stations. The existing phone system will be
non-operational during this time. The amount of downtime depends on
the number of telephones at the facility and the accessibility of the
telephones to the transition team.
•
'The ICOP will be turned on at a facility once the inmate telephones have
been replaced and tested, and the facility's inmate account data has been
successfully migrated to the ICOP's site call processor and central servers.
'The transition team will remain at the facility until proper operation of the
ICOP has been verified, and the initial acceptance test completed and
signed off.
9. System Testing. All network and site equipment can be installed and tested
well ahead of the scheduled cutover date to ensure that time will be available
for adjustments if required.
Each transition team will be dispatched to an GORC facility to install between
two and five new inmate telephone stations for preliminary testing. This test
phase can proceed while the existing inmate phone system is in place and
operational. Preliminary acceptance tests using the new telephones will be
performed. lbis preliminary test phase will be designed to last no more than
one day for each facility. The OORC will be given a copy of these test
procedures and will be encouraged to participate in these tests. At the
conclusion of the preliminary testing and upon approval by the GDRC, the
transition team will then replace all inmate telephone stations at the facility.
MO WorldCom will work directly with the OORC during the predetermined acceptance period. The Project Manager will closely monitor the
ICOP during this time and provide two daily status reports to the OORe.
Ouring this time all problems with the system will be classified and recorded
on an Open Issues database. At the end of the acceptance test period, all
problems will have been resolved or will remain on the Open Issues list with
a projected date of resolution. When all problems have been resolved to the
satisfaction of the ODRC and the system has been operational for a predetermined number of days, MO WorldCom will request that the GORC
agree to an official sign-off.
10. Bidder Central Site Planning and Implementation. MO WorldCom will
coordinate installation at the central site and the GORC. A central site will be
established within Ohio. From this central site, the Project Manager will
coordinate the installation, service and maintenance of all facilities within the
State as well as direct interface with the OORC and the OORC Project
Section VID-137
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
-+-:.--Mel WORLDCOM
Manager. Additionally, the MO Worldcom Project Manager will dispatch
certified LazerPhone technicians, located throughout the State, for on-site
system service and maintenance.
11. Actual System Cutover to Service. As the inmate telephone stations are
being replaced at each facility, the existing inmate database (including call
records) for that facility will be migrated to the new ICOP database on the
central servers, as well as to the site call processor's database. In other words,
a facility's data will not be transferred to the new database until the existing
inmate call system has been shut down. This will ensure that no data is lost
during the migration. Data verification scripts will be run to ensure that all of
a facility's data transferred successfully. Mter passing all of the preinstallation burn-in tests, inmate telephone housings will be replaced. Test
calls will again be placed from each phone location to insure the functionality
of the port, phone and system. The ICOP will be turned on at a facility once
the inmate telephones have been replaced and tested, and the facility's inmate
account data has been successfully migrated to the ICOP's site call processor
and central servers. The transition team will remain at the facility until
proper operation of the ICOP has been verified, and the initial acceptance test
completed and signed off.
This process will continue until the new ICOP has been installed at each
ODRC facility.
5.21.4
The Proposer shall remove the existing Inmate Station Equipment (Telephones) in all
ODRCfacilities listed in Attachment B ofthis RFP and replace them with new
telephones.
MO WorldCom will remove the existing imnate telephones and replace them
with new station equipment. Removal of existing inmate telephones will be
coordinated with the current payphone providers.
5.21.5
In the event ofa problem or question ofcontinuity arising during installanon ofthe
proposed System. provisions shall be made by the Proposerfor joint testing o/the System
by the Proposer and ODRC at no additionlJ! cost to ODRC.
In the event of a problem or question of continuity arising during the installation
of the proposed system, MO WorldCom agrees to make provisions for joint testing
with the ODRC at no additional cost to the ODRC.
Section VID-138
OHIO DEPARTMENr OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
5.21.6
The Proposer shall be responsible for the generation and crealion ofthe System
darabase(s) required to prU'Jide afuJly operational/COP. As requested, the ODRC shall
pruvitk the Proposer with appropriate Information.
MO WorldCom will generate and create the system database required to operate
a fully functional lCOP. As the incumbent contractor, MCI WorldCom is familiar with
the existing system and its databases. MO WorldCom will work with the ODRC to
ensure that the creation of the leop database, using the LazerPhone system, is
accomplished with mini,mal disruption to the existing services.
5.21.7
The Proposal shall describe how the current system database records infonnatlon
including inmate profile and call records, will be retained during conversion to the new
System.
Since MO WorldCom is the incumbent and familiar with the current operating
platform, all system database information will be retained in its original, current format
as the conversion takes place. LazerPhone system engineers and database managers
will assist MO Worldcom and directly conduct and manage the conversion process.
They are familiar with all forms of database file formats and can seamIessly switch from
one file format to another.
Section vm-139
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.22
Implementation Team
5.22.1
Implementation Team
MCI~IM=O--'R-'LDCOM
The Proposal shall specify the members ofthe team and their responsibilitiesfor
installing the proposed leOp Ql each ODRCfacility. (see Section 4.6)
The following identifies the members of the implementation team and their
responsibilities for installing the proposed ICOP at each ODRC facility.
•
Mr. Tracy Stewart, MCI WorldCom Project Manager
Mr. Stewart will have overall responsibility to ensure the ICOP project is
installed on time and performs to specifications. All activities for this project including
the ordering and installation of the LazerPhone platform, WAN deployment, and
inmate telephone installation will be managed by Mr. Stewart.
•
Mr. Bob Rich, Customer Support Coordinator
Mr. Rich, and two Field Service Managers will support Mr. Stewart with the
following tasks to ensure a successful implementation.
Implementation meetings: MO WorldCom will coordinate implementation
meetings throughout the 5-month installation time period. Representatives from
ODRC, MO WorldCom, Ameritech, Global Tel*Link, Sprint, and GTE will be involved
from time to time. The purpose of the meetings will be to establish an overall
implementation plan, including a schedule for each site, and ensure the schedule is
being met. These meetings will be the forum to identify and discuss any potential
issues that may extend the installation time period.
Schedule site surveys: MO WorldCom, Global Tel*Link, and Ameritech will
visit each site to identify the proper location for the ICOP program and identify any
site-specific issues that may impact the installation.
Equipment orders placed for all ODRC facilities and the central server
locations: As site surveys are completed, MO WorldCom will order the necessary
ICOP equipment and the central server databases; the LazerPhone platform will be
ordered from Global Tel*Link, the inmate telephones will be ordered from PBG.
Order access circuits: Using data collected during the site survey, i.e., exact
number of phones, MO WorldCom will issue the necessary internal and external
telephone access circuit orders to support the inmate phones, WAN connections, and
remote system dial-Up lines for all ODRC facilities.
Section VDI-140
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL OUr PROGRAM (leoP) AND RELATED SERVICES
Y-:.
MCIIM~O-Ifl.~'LDCOM
Build inmate PIN and attorney ANI database: MO WorldCom will work with
OORC staff to identify and develop an automated process for entering exiting inmate
data (e.g. names, OORC 10 numbers, telephone system PIN numbers, and recognized
attorney telephone numbers) into the new lCOP. MO WorldCom also will work with
OORC to develop the procedure used to pre-record the inmate's name that plays during
the call announcement to the called party.
Begin pre-install activities for Coinless Collect Inmate Phone Calling System:
MCl WorldCom will oversee Global Tel*Unk and Ameritech as they perform preinstallation cabling and related activities to ensure sites are ready for the lCOP
equipment when it is shipped to the site. Ameritech, as one of the incumbents, will not
need to change out the existing inmate telephone station equipment for it has been
maintained in good working order and is compliant with the requirements of the RFP.
This allows MO WorldCom to apply a very aggressive and accelerated implementation
schedule, and ultimately provides minimal disruptions to OORC.
Install and turn-up of the centralized data base server equipment: MO
WorldCom and Global Tel*Link will install and turn-up the WAN servers in Mobile,
AL, and Albany, NY.
Deliver equipment to ODRC facilities: Once the necessary cabling is complete,
the WAN and central servers installed and tested, MO WorldCom will oversee Global
Tel*Unk personnel as equipment is delivered to OORC facilities, unpacked, installed,
and prepared for cutover.
Test and turn-up system: After installation, MCl WorldCom will thoroughly test
the system. Once the test and certification procedures are complete, the system will be
available for OORC's acceptance and use. MO WorldCom will hold an initial one-day
user training class at each facility for ODRC staff. The class will meet for one full day
during which time OORC staff will receive hands-on training on the lCOP system's
features and functionality. MCl WorldCom will provide training and system
operations manuals to class participants.
•
Mr. Steve DeForrest, Global Tel*Link
Mr. OeForrest will manage the project from an lCOP system standpoint. He will
be a member of the site survey team to ensure the right quantities of equipment for the
LazerPhone platform are ordered, including the central servers and administrative
workstations. He will oversee the manufacturing schedule so that development is
compliant with OORC's and MCl WorldCom's installation timelines. He will
coordinate the appropriate level of field resources to facilitate simultaneous
installations, comprehensive testing, and finally training of OORC staff on the proper
Section VIn·141
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
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Mel WORLDCOM
use of the LazerPhone system, and will work closely with Mr. Stewart, MCI
WorIdCom's project manager, to ensure project deliverables are met.
•
Mr. Jim Gross, Ameritech
Mr. Gross will manage the installation of all inmate phones throughout the State
of Ohio. He will participate on site surveys to ensure that all mounting hardware and
cabling is in place for transition from GTE and Sprint to MCI WorIdCom, and will
participate in project meetings to provide status reports on Ameritech responsibilities.
5.22.2
The Proposal shall state the requirements and responsibilities ojODRC's implementation
team.
The requirements and responsibilities of the OORC implementation team while
working with MCI WorldCom are provided below.
1.
Provide easy access and coordinate any security issues for the
implementation team.
2.
Work with MCI WorldCom schedule site implementations.
3.
Keep inmates informed of the implementation progress.
4.
Schedule training for OORC staff at the site.
5.
Implement the interface to the OORC inmate database for inmate
transfers.
6.
Assist MCI WorldCom with migrating the existing PIN and call record
information to the new ICOP database.
7.
Oefine the ODRC business rules that will govern the operation of the
ICOP.
8.
Finalize the wording of all ICOP voice messages, prompts and interactive
voice response scripts.
9.
Finalize and perform the acceptance testing for the installed system.
Section VIU-142
DIDO DEPARTMENT OF REHABn.ITAnON AND CORRECTION
INMATE CALL OUr PROGRAM (lCOp) AND RELATED SERVICES
~
Mel ~IM~O---'RLD-C OM
5.22.3
The Proposer shall assign one project manager to oversee the ICOP project. This project
manager shall act as a single point-ol-contactfor ODRC during the lift ofthis System
implementation.
Tracy Stewart will serve as the Project Manager overseeing all aspects of the
ICOP project. He will serve as the single point of contact for ODRC during the life of
the system implementation. Contact information for Mr. Stewart is provided in Section
5.1.
5.22.4
The Proposer shall warrant that each member ofthe implementation team who will
service the proposed System has beenjUlIy trained and certified by the manufaclW"er as
qualified to service the proposed ICOP.
MO WorldCom warrants that all the installation staff who will be servicing the
proposed system will have been fully trained and certified by the manufacturer as
qualified to service the proposed ICOP.
Section VIII-143
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
5.23
-t-;.
_
Mel WORLDCOM
System Testing
The Proposal shaJIprovide a comprehensivejunctional test plan to assure ODRC ofthe
System's readiness to accept inmate CallOut traffic. This test plan shall include a
checklist ofitems to be performed by the Proposer's implementation team and verified by
the ODRC staff.
MCI WorldCom recognizes the desire of the ODRC to verify the correct
operation of the lCOP. MCI WorldCom further recognizes the value of performing tests
that provide assurance that all functions of the delivered lCOP work correctly.
Following contract award, MCI WorldCom will provide more detailed documentation
of the tests and work closely with the OORC to ensure the tests meet the ODRe's need
to validate correct system operation. The functional test plan is proprietary and
confidential, but will be prOVided upon request to the ODRC.
Section VIII-144
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
5.24
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Mel WORLDCOM
System Acceptance
The Proposal shallprovide a comprehensive acceptance pltmfor the ICOP at each
ODRCfacility. System acceptance shall be determined by a consecutive 3()'day period
during which the System shallfunction "errorfree. " The Proposer shall work with ODRC
to determine the actual definition of"errorfree" operation. Failure ofthe System to meet
mutually agreed upon acceptance criteria for more than 30 days may result in ODRC
requesting replacement ofthat particular System. Additional acceptance requirements
are stated in Section 3.5.1 ofthis RFP. Where a conflict exists, the more stringent
requirement as determined by the ODRC shall apply.
MO WorldCom will provide a comprehensive acceptance plan for the rcop at
each OORC facility. The company understands that system acceptance will be
determined by a consecutive 30-day period during which the system will function
lI error free." MO WorldCom will work with OORC to determine the actual definition
of lI error free" operation and understands that failure of the system to meet mutually
agreed upon acceptance criteria for more than 30 days may result in OORC requesting
replacement of that particular system.
MO WorldCom will perform an acceptance test on the central servers, the site
call processor, and all of the equipment and software that make up the rcop.
Prior to installation of equipment at any OORC facility, MCI WorldCom will
perform a thorough system test of the operations of the central servers in conjunction
with the site call processor installed at the facility. The tests will be performed on a
consistent test platform to provide assurance of the correct function and operation of
the site call processor, and to serve as a baseline for comparing results performed at
OORC facilities. Primary emphasis will be assuring the proper operation of the rcop
with respect to the following interfaces:
•
Central Oatabase Administration
Workstations
•
Inmate Telephone Stations
•
Site Administration Workstations
•
Called Party Telephone Stations
Acceptance Tests Performed at Actual ODRC Facilities. The acceptance testing
performed at an OORC facility will be identical to the testing performed at the test
OORC facility. An initial acceptance test will be performed at the central operations
facility. After having verified the correct operation of the test site call processor during
initial acceptance testing, the site call processor and supporting equipment will be
delivered to the actual ODRC facility. The equipment will be installed, configured, and
tested.
Section vm-145
OHIO DEPARTMENT OF REHABILITATION AND CORRECllON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.25
System Documentation
5.25.1
System Documentation
~~--
Mel WORLDCOM
At the completion ofthe ICOP System installation and implementation, the Proposer
shallprovide a complete set ofSystem reference manuals which must include information
specific to the installation at each ODRCfacility.
At the completion of the project, MO WorldCom will provide the cORC with
reference and user manuals, including information specific to the installation at each
facility.
5.25.2
Trouble Logs
The Proposer shall supply trouble logsfor all problems reported on the System on an as
needed basis.
MO WorldCom will maintain a record of system troubles, and will provide the
cORC with trouble logs for all problems reported on the rcop on an as-needed basis.
In addition, Global Tel*Link maintains a technical support management system. All
preventive maintenance and all service performed are logged in the technical support
management system and will be made available to the cORC personnel as requested.
This system documents the date and time of repair requests, major alarms, actions taken
to clear an alarm, itemization of all parts replaced, reason for replacement, name of
technician performing work and problem resolution date and time.
5.25.3
Documentation
•The Proposer shall supply all necessary documentation to the ODRC site administrator
relating to maintenance contact numbers. maintenance reporting procedures.
maintenance escalation procedures. etc.
MO WorldCom will supply all necessary documentation to the ODRC site
administrator(s) relating to maintenance contract numbers, reporting procedures, and
escalation procedures. The intent of the documentation is for each OORC administrator
to have sufficient information to function independently in seeking help or information.
Section VIn-146
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
5.26
"+:.---
Mel WORLDCOM
Training Requirements
It is critical to the success ofthe installation ofthe ICOP that ODRCpersonnel be
thoroughly trained in various aspects ofthe System operation. Therefore. the Proposer
shallprovide a complete training schedule based on thefollowing reqUirements.
MO WorldCom understands that it is critical to the success of leop that ODRC
personnel be thoroughly trained in various aspects of the system operation. MO
WorldCom will provide the OORC with a training schedule after contract award.
Training will consist of the following components. In addition, factory certified
LazerPhone trainers from Global Tel*Lnk, will provide comprehensive training sessions
for all assigned OORC system users. All training will be consistent with the
requirement set forth by the OORe.
5.26.1
The Proposer shall provide training to ODRC at no cost.
MO WorldCom will provide training for the life of the contract at no cost to the
ODRC as requested.
5.26.2
The Proposer shallprovide end-user training on site atlhe various ODRCfacilities.
MO WorldCom will provide the OORC with on site training at OORC facilities.
MO WorldCom requests that class sizes be limited to no more than eight trainees at a
time if possible.
5.26.3
The Proposer shall provide on-site trainingfor various levels ofODRC staffincluding
part-time andfull-time System administrators, special investigators, and data entry
specialists.
MO WorldCom will provide on-site training for persons with various levels of
ODRC staff and adjust the training agenda according to the skill sets that are being
trained.
Section VIll·147
Omo DEPARTMENT OF REHABILITATION AND CORRECllON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
5.26.4
The Proposer shall pruvide trainingfor all assigned System users on the following
matters:
J.
2.
3.
4.
S.
How to create, delete and modify inmate records;
How to generate appropriate System reports;
How to maintain alert levels and respond accordingly when these levels are
exceeded;
How to change inmate restriction levels; and
How to initiate System restrictions including and shutting down ofindividual inmate
telephones, groups ofinmate telephones or the entire facilities' Systems.
MO WorldCom will provide training for all assigned system users on the
following matters:
1.
MO WorldCom will provide training on the full range of inmate record
administration as part of the standard training program.
2.
MO WorldCom will provide training on the full reporting capabilities
that are possible with the ICOP.
3.
MO WorldCom will provide training on the alert mechanisms, levels and
administration.
4.
MO WorldCom will provide training on the administration of inmate
restrictions so that ODRC administrators will have sufficient knowledge in order to
enter, modify, and understand the ramifications of these restrictions.
MO WorldCom will provide training on the administration of the system
5.
restrictions including the shutting down of individual inmate telephones, groups of
inmate telephones or the entire facilities' systems.
All assigned ODRC system administrators will be trained on:
•
The creation, deletion, and modification of inmate records using LazerPhone.
•
On the generation of all standard LazerPhone system reports as well as the
creation and generation of custom reports.
•
The maintenance of alert levels as well as the appropriate responses when
alert levels are exceeded.
•
How to modify inmate restriction levels including, but not limited to: call
duration settings, velocity, settings, telephone usage schedules, allow/block
list management, alert group settings, and availability settings.
Section vm-148
OIUO DEPARTMENT OF REHABn.ITATION AND CORREcnON
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
•
--J-:.
--
Mel WORLDCOM
Initiating LazerPhone system restrictions including, but not limited to:
shutting down individual inmate telephones, groups of inmate telephones or
an entire OORC facility's telephones; global inmate telephone usage
schedules; and globally blocking destination numbers.
5.26.5
The Proposer shall provide training on all components ofthe leop.
MO WorldCom will provide training on all components of the proposed inmate
calling system-LazerPhone.
5.26.6
The Proposer shallprovidefull training on the provided recording Equipment including
the live monitoring ofinmate calls. playback ofarchived calls and the transftr ofcalls to
other media for playback at off-site locations.
MO WorldCom will provide comprehensive training on the operation of the
LazerPhone monitoring and recording equipment, including but not limited to
monitoring of calls, playback of archived calls, and the transfer of calls using the
cassette re-recorder for playback at an off site location. OORC will be fully trained on
all aspects of the recording component. Features to be included in training are live
monitoring, keyword search and programming, search and playback functions of
archived calIs, transfer of calls to portable media, and sending a recorded call to
location outside an ODRC facility.
5.26.7
The Proposer shall provide refresher System trainingfor existing ODRC personnel when
required by ODRC.
MO WorldCom will provide refresher training for the life of the contract at no
cost to the OORe.
5.26.8
The Proposer shallprovide additional trainingfor new ODRC personnel when reqUired
byODRC.
MO WorldCom will train new ODRC staff for the life of the contract at no cost to
theODRC.
Section VIll-149
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUr PROGRAM (lCOp) AND RELATED SERVICES
5.26.9
The Proposal shall describe any advanced System training that may be available to
ODRC personnel whether provided on-site at an ODRClacility or off-site at the
Proposer's traininglacilities.
There may be instances where advanced training, beyond that provided in the
initial training program, will be required for ODRC administrative or investigative
personnel to accomplish certain objectives. Advanced training may include learning
how to use special system features or combinations of features and capabilities not
included in the basic training. Mel WorldCom will provide theSe to the ODRC on an
as-needed basis. Training location will depend on issues such as number of personnel
to be trained and the individual needs of the trainees. Depending on these
circumstances, training could be provided at either at and off-site location or at
individual ODRC facilities.
5.26.10
The Proposal shall include the name and the title olthe person who will have the overall·
responsibilitylor training.
MO WorldCom's Project Manager, Tracy Stewart will have overall
responsibility for training.
5.26.11
Wrinen material utilized in the training program shall become the property olODRC
upon completion olthe training sessions.
MCI WorldCom will provide training materials that will become the property of
the OORC. This material is proprietary, and MCI WorIdCom requests that this
information not be shared with non-ODRC employees or non-OORC agencies or
companies.
5.26.12
The proposed /COP shallprovidelor on-line helplor System operation, administration,
reporting and management.fimctions.
MO WorIdCom's inmate control system features an on-line help function that
will provide ODRC users with help regarding system operation, administration,
reporting and management functions. The on-line help will be delivered in Winhelp
format, the Microsoft standard help system.
Section VID-150
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
5.27
~---
Mel WORLDCOM
Post Installation and Expansion Requirements
5.27.1
ODRC may require the addition ofequipment at itsfacilities after the original
installation ofthe proposed Inmate Call Out System. The Proposer shall install
additional equipment within 30 days ofnotijicaJionfrom ODRC authorized personnel.
This Equipment and installation shall be at no cost to ODRC.
MO WorldCom understands that the OORC may require the addition of
equipment at its facilities after the original installation of the proposed inmate calling
system. MO WorldCom will install additional equipment within 30 days upon
notification from the OORC authorized personnel. This installation of this equipment
will be at no cost to the OORe.
5.27.2
As listed in Attachment A ofthis RFP. when a new{y constructedfacility is opened by
ODRC or when the present ICOP Contract expires at the Ross and Chillicothe
Correctional Institutions. the Proposer and ODRC shall determine a schedulefor
installation ofan ICOP System at that location to ensure service. as soon as practicable.
The ICOP System shall be installed at the newfacility and the Ross and Chillicothe
Correctional Institutions. at no cost to the ODRC.
MO WorldCom understands that when a new OORC facility is opened by the
OORC, MO WorldCom will determine (with the OORC) a schedule for installation of
an inmate calling system at that location to ensure service as soon as practicable at the
new site. The system will be installed at the new facility at no cost to the OORC.
5.27.3
The Proposer shall be responsible for making all System modifications necessary to
allow inmates to place calls as industry dialing requirements change. at no additional
cost to the ODRC.
MO WorldCom will be responsible for making all system modifications
necessary to allow inmates to place calls as industry dialing requirements change, at no
additional cost to the OORe.
Section VIII-lSI
Omo DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
5.27.4
The Proposer shall be responsible for complying with and updating the leop System for
any regulatory changes and requirements during the Contract term. at no additional cost
to ODRC These regulatory changes and requirements include federal. state, county and
municipal modifications.
MCI WorldCom will be responsible for complying with and updating the lCOP
for any federal, state or municipal regulatory changes and requirements that arise
during the life of the contract. These changes will be made at no cost to ODRe.
However, MCI WorldCom may adjust its rates and charges or impose additional rates
and charges on its customers in order to recover amounts it is required by
governmental or quasi-governmental authorities to collect or otherwise pay to others in
support of government mandated programs. Examples of such programs include, but
are not limited to, the Universal Service Fund, the Primary lnterexchange Carrier
Charge, and compensation to payphone service providers for the use of their
payphones to access MO WorldCom service.
5.27.5
All call processing and call rating iliformation shall be k4pt current by the Proposer to
ensure the ability to place calls. This information includes, but is not limited to. local
exchanges. area codes. vertical and horizontal coordinates. and any other information
necessary to accurately process and rate calls. The Proposer shallprovide ODRC with
rating information for all calls when requested by ODRC.
MO WorldCom will ensure that inmates can place calls to all approved numbers
by maintaining current call processing and call rating information. This information
includes but is not limited to local exchanges, area codes, country codes, vertical &
horizontal coordinates, and any other information necessary to accurately process and
rate calls. MCI WorldCom will prOVide the ODRC with rating information for all calls
upon request.
Section VID-151
OHIO DEPARTMENT OF REHABILITATION AND CORRECI10N
INMATE CALL OUr PROGRAM (lCOP) AND RELATED SERVICES
-+c.
Mel Wi~O-iRL-DCOM
5.27.6
ODRC reserves the right to renegotiate the Contract in the event that. (I) calling rates
become noncompetitive and/or (2) advances in technology, Equipment and/or Software
are such that retaining existing Equipment and/or Software would not be in ODRC's best
interest.
MO WorldCom understands that ODRC reserves the right to renegotiate the
contract in the event that calling rates become noncompetitive or advances in
technology, equipment and/ or software are such that retaining existing equipment
and/ or software would not serve in the best interest of the public sector. MO
Worldcom will comply with this requirement, with the understanding that if MO
WorldCom and the ODRC are unable to reach agreement as a result of such
renegotiations, MO WorldCom would not be considered in breach or default of the
contract, but the ODRC may exercise its right to terminate for convenience under RFP
section 3.29.
Section VI11-1S3
OHIO DEPARTMENT OF REHABILITATION AND CORRECIlON
INMATE CALL our PROGRAM (lCOp) AND RELATED SERVICES
5.28
~---
Mel WORLDCOM
Phase Out Plan
The Proposal shall describe a planfor a phase-out situation at the expiration or
termination ofthe Contract term should the Proposer not be selected/or the next contract
to provide an ICOP to ODRC.
HMO WorldCom is not awarded the subsequent contract, and the follow-on
provider is unable to phase in service for 90 days, MO WorldCom will request
negotiation of a mutually acceptable contract extension for the temporary coverage
period, which mayor may not include a commission reduction. The extension would
govern the release of the inmate information database and the dates for removal of MCl
WorldCom's network services and inmate calling system. The intent of the contract is
to minimize the transition from MO WorldCom to the new provider. As stated in MO
WorldCom's response to 5.17.6, the ODRC will own the inmate information database at
all times during the life of the contract.
Section VID-l54
OHIO DEPARTMENT OFREHABnJTATION AND CORRECDON
INMATE CALL OUr PROGRAM (IeoP) AND RELATED SERVICES
+-'":-:-~-
Mel WORLDCOM
SECTION IX
IMPLEMENTATION AND
TRAINING PLAN WITH TIME LINE
IX.1
Implementation and Training Plan with Time Line
4. 10
Implementation and Training Plan with Time Line
T1u! Proposal shall include a milestone chan (also known as a "Gantt chart" or "timeline bar chart")
indicating time frames associated with the proposed Equipment and Software or System installation and
implementation. Equipment ordering lead time after Contract signature shall be stated. Training intervals
shall also be pruvided. Once the Contract is awarded. an actual implementation milestone chart will be
developed in association with ODRC. and will reflect ODRC's requirements as well as those afthe
Contractor.
MO WorldCom's installation timeline is based on past experience in installing
inmate calling systems, and the unique perspective MO WorldCom has gained as the
incumbent contractor of inmate call out services to OORC since 1989. MO WorldCom
and its teaming partners, Global Tel*Link and Ameritech, are very familiar with
OORC's facilities and procedures, and have used this knowledge to plan a low-risk
implementation that will minimize disruption to existing services.
Before describing our implementation plan, it is important to understand the
roles and responsibility of each member of our team. MO WorldCom will serve as the
prime contractor managing all aspects of our solution as well as ensuring our partners
meet and exceed the requirements of the RFP they have been assigned. In addition to
serving as the prime contractor, we will be responsible for engineering the appropriate
number of voice circuits at each facility to carry the inmate calls. We will design and
deploy the Frame Relay based Wide Area Network, inclusive of the IP routers, at each
facility. Where possible, we will reuse existing telephones and enclosures provided
they meet the requirements of this procurement. In the event new telephones are
required, Ameritech will be responsible for installing the new inmate telephones.
Global Tel*Link will install the LazerPhone platform and administrative workstation
along with the necessary cabling.
Section IX-I
OHIO DEPARTMENT OF REHABIUTATION AND CORRECDON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
MO WorldCom understands that once this contract is awarded, an actual
implementation milestone chart will be developed in association with the ODRC, and
will reflect ODRes requirements, as well as those of MO WorldCom, Global Tel*Link,
and Ameritech. MO WorldCom will provide the ODRC with a detailed
implementation plan within 30 days after notification of contract award. Immediately
following contract award, MO WorldCom will convene the first of several regularly
scheduled implementation meetings with the ODRC to review each facility and the
activities which need to be perfonned, and establish a schedule for the conversion. The
proposed implementation plan will be submitted to the GDRC for review and approval,
and will identify the persons and organizations responsible for each phase of the
installation.
The implementation plan will include major milestones, completion time frames
for each activity, and a complete schedule of events in narrative and chart form. The
schedule will include, but is not limited to: delivery of equipment to the site, site
preparation, site inspection, utility coordination} cable plant installation, equipment
installation, software installation, system testing, training, cutover, and acceptance
testing. The implementation schedule will detail the above items with assignments of
responsibility, start dates, estimated duration, milestones, and interdependencies. An
installation timeline that provides a high level overview of the implementation schedule
from contract award to installation completion is included in this section.
System-wide installation and conversion is estimated to take 150 days, and
includes site surveys, ordering of telephone facilities, installation and testing of call
processing equipment} and conversion to the new system. The following timeline
provides a more detailed account of the steps necessary to perform the system-wide
installation.
Section 1X-2
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OmoD~AR~oF~wrrAnONANDCo~cnON
Mel WORLDCOM
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
Table IX-I. Inmate Phone Installation - System-Wide Activities.
C'b~"·
1
';;~~"""';"
........:..',' ..- .•:. '\iif
I~·:~;t:· . .··}..~~~~~iJtip.~:\/:','
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....
Formal contract award and execution
::~~~ci~' I·:·:·.D~§.
"
1
1
2
1It implementation meeting held
1-2
3
3
Obtain security clearances for site survey and install
staff
2
3
4
Schedule site surveys - Group 1 (first 2 facirlties to be
installed)
1
3
5
Equipment orders placed for all facilities and the
central server locations
2
7
6
Begin detailed site surveys - Group 1
2
5
7
Schedule site surveys - Group 2
2
5
8
Begin detailed site surveys - Group 2
1
7
9
Order access circuits for all ODRe sites
43
5
10
Build inmate PIN and attorney ANI data base
30
10
11
Begin pre-install activities for ICOP system
12
Schedule site surveys - Group 3
13
Begin detailed site surveys - Group 3
14
Install and tum up primary and secondary central
server equipment
15
2
nd
implementation meeting held
120
15
2
20
One day
per site
27
10
35
1
80
16
Deliver equipment to Group 1 sites
2
40
17
Begin installation - Group 1
10
45
18
Test and tum-up system - Group 1
10
55
19
Deliver equipment to Group 2 sites
40
65
70
20
Begin installation - Group 2
40
21
Test and tum-up system - Group 2
40
65
22
Deliver equipment to Group 3 sites
40
100
23
Begin installation - Group 3
40
105
24
Test and tum-up system - Group 3
40
110
25
Post cutover meeting
1
150
26
Installation and conversion complete
1
150
Section IX-3
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~----~Mel
WORLDCOM
The following numbered paragraphs provide a detailed description of the tasks
listed in Table IX-l.
1.
Formal contract award and execution: OORC and MO WorldCom
execute contract for ICOP and related services.
2.
First implementation meeting: The first of several meetings held between
OORC staff, MCI WorldCom's account and project management team,
and representatives from Global Tel*Link and Ameritech. The purpose of
the first meeting is to establish an overall implementation plan, including
a schedule for each site, and any special requirements.
3.
Obtain security clearances for site survey and installation staff: MO
WorldCom and its teaming partners will provide the ODRC personal
information for all team members who will perform on- site activities at
an ODRC facility. MO WorldCom assumes and agrees that all persons
must obtain a security clearance from the OORC prior to being allowed to
enter any OORC facility, and that the OORC reserves the right to approve,
disapprove, or suspend an individual's security clearance at any time at
OORC's sole discretion.
4.
Schedule site surveys - Group 1: OORC correctional facilities will be
divided into three groups. Group 1 will consist of the first two
correctional facilities identified by OORC. MO WorldCom will schedule
site surveys for Group llocations with the ODRC.
5.
Equipment orders placed for all ODRC facilities and the central server
locations: MO WorldCom will submit formal orders to the equipment
manufactures (i.e. Global Tel*Link and PBG).
6.
Begin detailed site surveys - Group 1: The MO WorldCom
implementation team will perform site surveys of the Group 1 OORC
facilities. The site survey team will include representation from MO
WorldCom, Global Tel*Link, and Ameritech.
7.
Schedule site surveys - Group 2: MO WorldCom will schedule site
surveys of the Group 2 locations with ODRC.
Section IX-4
OHIO DEPARTMENT OF REHABILITATION AND CORREcrION
INMATE CALL OUr PROGRAM (lCOP) AND RELATED SERVICES
8.
Begin detailed site surveys - Group 2: The MO WorldCom
implementation team will perform site surveys of the 14 Group 200RC
facilities.
9.
Order access circuits: MO WorldCom will issue the necessary internal
and external telephone access circuit orders to support the inmate phones,
Wide Area Network (WAN) connections, and remote system dial-Up lines
for all ODRC facilities. The typical lead time for orders for digital access
loops and frame relay WAN circuit connections is 30 to 40 calendar days,
and 5 to 12 days for individual analog business lines.
10.
Build inmate PIN and attorney ANI data base: MCl WorldCom will
begin working with OORC staff to identify and develop an automated
process for entering exiting inmate data (e.g. names, OORC 10 numbers,
telephone system PIN numbers, individual inmate recognized attorney
telephone numbers) into the new ICOP system. MO WorldCom will also
work with ODRC staff to develop the procedure to be used to pre-record
the inmate's name for future call announcement.
11.
Begin pre-install activities for leop system: MO WorldCom.'s
installation and implementation team will perform pre-installation cabling
and related activities to ensure sites are ready for lCOP equipment when
it is shipped to the site. Ameritech's presence on the MO WorldCom
team provides the OORC with the opportunity to accelerate conversion of
the locations located within the Ameritech franchise territory.
12
Schedule site surveys - Group 3: MO WorldCom will schedule site
surveys for the Group 3 locations with the OORe.
13.
Begin site surveys - Group 3: The MCl WorldCom implementation team
will perform site survey of the remaining OORC facilities to obtain the
detailed information necessary to complete the installation at each
location.
14.
Install and turn up primary and secondary central server equipment:
MO WorldCom's implementation team will receive the data base
equipment for the primary and secondary central server locations and will
perform the installation activities.
Section IX-S
OHIO DEPARTMENT OF REHABlUTA1l0N AND CORRECTION
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
~---
Mel WORLDCOM
15.
Second implementation meeting: A second implementation meeting will
be held between ODRC staff, MO WorldCom's account and project
management team, and representatives from Global Tel*Link and
Ameritech. The purpose on this meeting will be to review the completed
installation and turn-up activities of the two central server sites and the
first two OORC facilities, and the current status of the detailed site
surveys being performed on the other sites. The meeting will also provide
an opportunity to discuss any Significant issues that have been identified.
16.
Deliver equipment to Group 1 facilities: The inmate call control system,
inmate telephones, and associated hardware, software, and wiring
materials will be delivered to the two Group 1 facilities.
17.
Begin installation - Group 1: Installation activities begin for the Group 1
facilities.
18.
Test and tum-up system - Group 1: After installation, MCI WorldCom
will thoroughly test the system. Once the test and certification procedures
are complete, the system will be available for ODRC acceptance and use.
MO WorldCom will hold an initial two-day user training class at each
facility for OORC staff. The class will meet for two full days during which
time OORC staff will receive hands-on training on the ICOP system's
features and functionality. MO WorldCom will provide training and
system. operations manuals to class participants. Please refer to Exhibit A
of this section for a comprehensive test plan we will follow at each facility
to ensure the system meets the requirements of the ICOP.
19.
Deliver equipment to Group 2 facilities: The inmate call control system,
inmate telephones, and associated hardware, software, and wiring
materials will be delivered to the two Group 2 facilities.
20.
Begin installation - Group 2: Installation activities will begin for Group 2
facilities. At this point, MO WorldCom plans to have two to three
installation and implementation teams deployed performing installation
activities at two to three sites simultaneously.
Section IX-6
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
*----
Mel WORLDCOM
21.
Test and turn-up system - Group 2: After installation, MO WorldCom
will thoroughly test the system. Once the test and certification procedures
are complete, the system will be available for OORC acceptance and use.
MO WorldCom will hold an initial two-day user training class at each
facility for OORC staff. The class will meet for two full days during which
time OORC staff will receive hands-on training on the ICOP system's
features and functionality. MO WorldCom will provide training and
system operations manuals to class participants.
22.
Deliver equipment to Group 3 facilities: The inmate call control system,
inmate telephones, and associated hardware, software, and wiring
materials will be delivered to the remaining Group 3 facilities.
23.
Begin installation - Group 3: Installation activities will begin at Group 3
facilities.
24.
Test and turn-up system- Group 3: After installation, MO WorldCom
will thoroughly test the system. Once the test and certification procedures
are complete, the system will be available for OORC acceptance and use.
MO WorldCom will hold an initial two-day user training class at each
facility for ODRC staff. The class will meet for two full days during which
time OORC staff will receive hands-on training on the ICOP system's
features and functionality. MO WorldCom will provide training and
system operations manuals to class participants.
25.
Post cutover meeting: A post cutover meeting will held between OORC
staff, MO WorldCom's account and project management team, and
representatives from Global Tel*Link and Ameritech. The purpose of this
meeting will be to discuss additional ICOP system testing activities (if
required) and OORC system acceptance. The meeting will also provided
a forum to identify any unresolved issues and establish a plan and time
frame for resolution.
26.
Complete installation and conversion: All activities-including
installation, testing, inmate orientation, initial OORC staff training,
cutover and system acceptance-are complete.
Section
IX-'
+:--Mel WORLDCOM
OInO DEPARTMENT OF REHABn.ITATION AND CORRECDON
INMATE CALL Our PROGRAM (leop) AND RELATED SERVICES
Inmate Phone System Installation - Per Each Site
Many activities, such as training, will take place on a site level. Table 1X-2lists
the activities that may be required to implement the ICOP at each of the ODRC's
correctional facilities. The list includes steps that mayor may not be performed at a
, particular site. Also, the time duration given is a conservative estimate, and may be
longer than the actual time necessary to complete a given task.
Table IX-2. Inmate Phone Installation - Site Activities
I,. '
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Issue service orders
Order MCI WorldCom access circuits
Order WAN frame relay network access circuits
Site implementation meeting
System location requirements set
6 Call processing & recording equipment manufactured
.
-
;
,', Duration'::'.',.':.:,
. ',:,.::/,:"",J .. ~;>::.:
1
1
10
1
1
60
1
10
7
8
Site survey completed
9
Cable installations scheduled
1
Employee security check
2
10
11
12
13
14
15
16
Site name branded announcement call recording
developed
Establish conversion plan
3
Train facility staff
2
Develop inmate user infonnation literature
5
Begin cable installation
2
Oversee TELCO installation
17
Installation begins
1
1
5
18
Software installed and system programmed
3
Equipment deUvered to the site
19
System administrators trained
2
20
21
System testing and certification completed
2
System cutover
1
22
Final acceptance
30
Section 1X-8
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
..y.:..
Mel ~W~O~IJl~'LDCOM
The following numbered paragraphs provide a detailed description of the tasks
listed in Table IX-2.
1.
Issue service orders: Begins the installation process.
2
Order MCI WorldCom access circuits: Access circuits serving the inmate
phones are ordered.
3.
Order frame relay network access: Frame relay network access circuits
that will connect the site to the WAN and central server locations are
ordered..
4.
Site Implementation meeting with facility staff: MO WorldCom's
installation team will meet with facility staff to review installation
activities required, and identify any escort requirements.
S.
System location requirements set: This addresses the verification of
where the facility lCOP equipment is to be located.
6.
Call processing and recording equipment manufactured: The normal
interval is 60 days.
7.
Site survey completed: The site survey allows the MO WorldCom
implementation team to assess the specific needs of the installation This
may include additional cabling and other site preparations.
8.
Site name branded call announcement recording developed: This refers
to the recorded message heard by the called party which identifies that the
call is coming from the state of Ohio <facility name>.
9.
Cable installations scheduled: If needed, this is the cabling within the
prison from the inmate call processor to the inmate phones.
10.
Employee security check: MO WorldCom will supply all information on
employees and subcontractors who will participate on-site in the
installation for the purpose of a security check and clearance.
Section IX-9
alDo DEPARTMENT OF REHABn.rrAnON AND CORRECllON
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
-r:::
.
Mel WORLDCOM
11.
Establish conversion plan: MCI WorldCom and Ameritech will establish
a plan to ensure that conversion to the new service goes smoothly and
without interruption of service.
12.
Train ODRC facility staff: Each individual facility's employees who will
be working with the system will be trained to operate the system.
13.
Develop inmate user information literature: The information will
provide instructions for using the new inmate phone system.
14.
Begin cable installation: If required.
15.
Oversee TELCO installation: If required. This is part of site preparation
to assure that the installation and testing of the access circuits go
smoothly.
16.
Equipment delivered to the site: Equipment will be delivered directly to
the facility via common carrier.
17.
Installation begins: This includes phones, computers, frames, and other
equipment.
18.
Software installed and system programmed: This includes installation of
the line cards and programming of the system.
19.
System administrator training: System administrators will be trained to
operate the system and the particular needs of the ODRC.
20.
System Testing and certification completed: Refers to MO WorldCom's
installation team successfully completing a full system test and
certification process to insure that all system features and functionality are
operating correctly and are ready for system cutover. Please refer to
Exhibit A of this section for a comprehensive test plan we will follow at
each facility to ensure the system meets the requirements of the ICOP
program.
Section lX-lO
OHIO DEPARTMENT OF REHABn.rrA1l0N AND CORRECTION
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
*-----
Mel WORLDCOM
24.
System Cutover: Inmate phones are cutover to new ICOP system and test
calls placed from each physical inmate telephone to assure that each is
functional and operating correctly.
25.
Final acceptance: Installation is complete and site OORC staff takes
charge of the system.
The project of installing a new inmate calling system throughout the OORC
involves several critical paths. The above schedules show examples of the activities and
milestones for several critical paths for typical installations and cutovers. Actual critical
paths for the cutover will be developed after the first implementation planning meeting.
Equipment for the ICOP will be ordered seven days after contract award, and
will be assembled, tested, and shipped to the installation teams beginning 45 days after
contract award. MO WorldCom has a close working relationship with its equipment
manufacturers (Global TeI*Link and PBG), and will work with them to ensure that the
equipment is delivered in a timely fashion. MO WorldCom will assume the risk of loss
and/ or damages during shipment, unloading, and installation for all the proposed
equipment to be provided by MCI WorldCom. MO WorldCom.'s service and
installation technicians will be responsible for the removal of all packing crates, boxes,
paper, packing materials, and all other extraneous materials at MO WorldCom's
expense.
The proposed inmate call control systems and all other related hardware,
software, inmate telephones, and wiring necessary will be installed in a manner and
under a time frame designed to minimize disruption of the normal functioning of the
ODRC. It is agreed that any delay in the schedule caused by ODRC personnel will
increase MO WorldCom's time allowed to cutover by the length of such a delay.
As the provider of the existing inmate call control and recording systems, MCI
WorldCom and Ameritech will be responsible for the entire de-installation process of
this equipment. This will simplify the implementation by only having to coordinate the
removal and change out of actual inmate telephone station equipment.
Training on the rcop system will initially be provided to OORC staff at each
facility as soon as MO WorldCom's installation and implementation team has
successfully completed system testing and certification procedures, and will continue
Section IX-ll
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
-r::
MCIIM~O~iR-:-'lDCOM
throughout the life of the contract. MO WorldCom's initial training sessions will orient
ODRC administrative and investigative personnel to the functions and capabilities of
the ICOP. Follow-up training will be conducted as required, and new employee
training sessions will be conducted periodically as the ODRC staff changes. Once the
ICOP is operational, a Help Desk will be provided to answer any questions the ODRC
may have concerning the system. Training will occur by site. As shown in Table IX-2,
the duration of training for ORDC administrators will be approximately two full days
per site. Please refer to Exhibit B for our proposed training plan. We will be happy to
review the plan with ODRC to ensure the proper topics are reviewed at each facility.
MO WorldCom and Ameritech have dedicated corrections market specialists
who have extensive experience successfully installing and maintaining inmate call
control systems. Upon contract award, MCI WOrldCom will provide a dedicated
implementation and installation team, including two dedicated project managers who
will oversee all installation, testing, turn-up, and conversion activities. Each member of
MO WorldCom's installation team will adhere to and follow all related ODRC policies
and procedures. They will also see that all activities are performed in such a manner
that any disruptions are minimal, and that installation and cut over time frames are
met.
Section IX-12
~---
OHIO DEPARTMENT OF REHABn.rrAll0N AND CORREcnON
INMATE CALL OUr PROGRAM (lCOP) AND RELATED SERVICES
Mel WORLDCOM
Exhibit A Test Plan
lAzERPHONE Installation Checklist - L1
I: Facility Pre-Installation Work
Tests and Checks Performed
Checked ../
Tech's Initials
Date
Check· LP Station Blocks Mounted.
Check - All inmate housings (stations) are in place and operational.
Check - Create and/or verify Station 10 list with Punch work using LP PIKA
punch down document (Be ready to punch the stations in this order.)
Check - T1's are in place and operational. Smartjack(s) orcable(s) located
where LazerPhone cabinet will reside.
Check - Proper power ouUets supplied (2 -110VAC 20A dedicated circuits on
generator power, MANDATORY) - floor space adequate, environmental
requirements met.
Check - Network connection in place for LazerPhone System cabinet from MCI
Network to LazerPhone System. (CAT 5 UTP)
Check - Network connection in place for LazerPhone Workstation from
LazerPhone System cabinet to workstation. (CAT 5 UTP) Mount wall jack at
WIS and terminate at jack. No termination at LP system cabinet Leave 30'
cable at LP system cabinet
Check - Analog backUp line in place at LazerPhone System cabinet. Analog line
terminated in surface mount wall jack. Une tested and labeled.
Check - Manual cut off switches in place?
Section 1X-13
+:--Mel WORLDCOM
OHIO DEPARTMENT OF REHABIUTAnoN AND CORREcnON
INMATE CALL
PROGRAM (lCOP) AND RELATED SERVICES
our
II: LazerPhone Field Upgrade (Optional)
Checked ,/
Tests and Checks Performed
Tech's Initials
Date
Remove existing LazerPhone recorder computer(s) from the cabinet.
Mount new LazerPhone controller computer in the cabinet where the old
recorder was located.
Add LazerPhone power supply to the cabinet Run power cable from PIS to
POTS cards on controller
Upgrade Operating System and software on ASR·s. Mass Storage. and
Workstations.
III: Physical Set-up
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Check - UPS is fully charged and operational. (plugged in)
Check - cabling from LP Rack to station punch blocks via 25' WIP cable(s).
Check - T1's are connected to T1 cards in the LP system rack. From smart jack
to back of LP Controller. All cables labeled and properly secured.
Check - Set up LP workstation in predetermined location. Connect all
peripherals and all cables labeled and properly secured.
Check - Connect network cable. to workstation. Use patch cord to connect WIS
to jack.
Check - Controller - Connect MCI network to LazerPhone hub.
Check - Analog backup lines has been tested and hooked to LP controller.
Perform dial-up test (access number will be supplied) and verify modem tone.
Section IX-14
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL our PROGRAM (lCOp) AND RELATED SERVICES
IV: Power Up
Tests and Checks Performed
Checked ,/
Tech's Initials
Date
Checked ,/
Techs Initials
Date
Test - LP System - Perform start-up test and confirm all machines start up
correcUy.
Test - LP System - UPS test (utilize UPS test switch and confirm system stays
on)
Test - Start up workstation and confirm proper startup and that network can be
seen
Test - LP workstation - UPS test (utilize UPS test switch and confinn system
stays on)
V: Software Check & Tests
Tests and Checks Performed
Check - All computers for corred name and IP address. CheckNerify correct IP
and Subnet Mask and Default Gateway.
Check - All computers - Network properly Installed and working.
Check - All system clocks are updated properly.
Check - Mass Storage Computer - CheckNerify the stripe set Is intact and can
be read from and written to. Check network connection (can see other PC's).
Check - ASR computer - CheckNerify ASR settings are correct and module is
operational. Check network connection (can see other PC's).
Check - Controller - Verify the proper operation of the software modules.
(KERNEL, CAl.LPROC, IV, SMDR Manager, Rasassis. REGMOD, LPMig32Migration, LPHouse-Housekeeping.)
Check - Controller - Verify ISP information for the following: GLOBAL (backUp
validation) and test
Check - Controller - Configure or Verify Inmate Stations. Use LPMS.
Check - Controller - Configure or Verify Trunk settings (T1).
Section IX-IS
--i-:.-_ _
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CAll alIT PROGRAM (lCOp) AND RELATED SERVICES
Tests and Checks Performed
Mel WORLDCOM
Checked ./
Techs Initials
Date
Check - Controller - Housekeeping set to contracted days. (365 Days for all
ADC and DCP systems).
Test - Workstation - Test LPMS. test Read-Writable CD ROM device, tape
deck. print test page.
Check - Facility PIN swap over
Test - Make test calls from station blocks.
Check - Facility branding.
GLOBALFSE
DATE,
GTL Project Mgr
Date,
MCIW PROJECT MGR
DATE,
_
_
_
Section IX-16
~----
Omo DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CAll Our PROGRAM gCOP) AND RELATED SERVICES
Mel WORLDCOM
LazerPhone Cut-over/Acceptance Checklist - L2
Tests and Checks Performed
Checked ./
Tech's Initials
Date
Re-verify system fu ndiona lily bype rfo rming a few test calls.
Perform Station cross connect punch work - verify stations are operational.
Test - Restart and confirm all modules start.
Test - Make test call from each station, verify voice prompts and dial test
number - Check facility branding.
Test - LP Workstation - Use LPMS, lock a few files and attempt to retrieve them.
Test - Call Search.
Check - Calls for proper start/stop, origination, destination, PIN numbers.
Check - Verify each type of call (Local, Intra-LATA, Inter-lATA, Inter State.
Check - All ASR engine settings are current
Check - Verify that Key Word Search is working.
Check - Calls are being scanned by ASR. (Are any showing up a color?)
Test - Perform live monitoring.
Test - Perform dial up live monitoring.
Test - Printing reports to printer.
GLOBALFSE
DATE,
_
GTL Project Mgr
Date,
_
MCIW PROJECT MGR
DATE,
_
Section 1X-17
OHIO DEPARTMENT OF REHABILITATION AND CORRECl10N
INMATE CALL our PROGRAM (lCOp) AND RELATED SERVICES
-r.:
_
Mel WORLDCOM
Exhibit B Training Plan
Plan Objective
The purpose of this Training Plan is to describe the inmate telephone system
training that the MO WorldCom Team will deliver under the ICOP. This plan sets
forth MO WorldCom's methodology for providing comprehensive training that
includes hands-on demonstrations of the equipment and services offered under the
contract.
In addition to this Plan Objective, the main components of this Training Plan are:
•
Training Audience
•
Training Activities and Responsibilities
•
Training Schedule and Locations
•
Oeliverables
•
Training Costs.
TRAINING AUDIENCE
Table Exhibit B-1 is a summary of the training that MO WorldCom will provide
for the ICOP, including who will receive the training, what type of instruction will be
offered to each trainee group, the general topics that the training will encompass, the
anticipated number of participants in each training session, and the approximate
duration of each training session.
MO WorldCom will provide comprehensive training for all personnel deemed
necessary by the State. The training content and time frames for each group will be
coordinated with OORC staff to ensure that each group and functional organization is
trained on the system functions associated with their job functions. All training will be
held at each OORC facility following successful system acceptance testing and final
system delivery.
Section IX-IS
OIDO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL Our PROGRAM (leop) AND RELATED SERVICES
-r:::-__
Mel WORLDCOM
Table Exhibit B-1. ODRC Program Training Summary
Trainee Group
Custody Staff
TVDe ofTrain/np
Inmate Telephone
System (ITS)
Training
Refresher
Training as
needed
General Topics To Be
Covered
Appropriate equipment
and system features
Approximate
No 01
Participants!
Session
-20
ApproximaJe
Duration ofEach
Tra/n/ne Session
Two2-hour
sessions
Overview ofthe entire
system
Softwarelhardware
upgrades
Trouble
handling/service
provisioning overview
Investigative
Services Unit
and Site Telecommunications
Liaison Staff
ITS Training
Refresher
Training as
needed
Additional options and
features upon contract
modification
Appropriate equipment
and system features
-8
4 hours
Overview ofthe entire
system
Softwarelhardware
upgrades
Trouble
handling/service
provisioning overview
Additional options and
features upon contract
modification
Section IX-19
-r-:.
OHIO DEPARTMENI' OF REHABILITATION AND CORREcnON
Mel WORLDCOM
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
Trainee Group
Law
Enforcement
Investigative
Unit Staff
Type of Traininl!
ITS Training
Refresher
Training as
needed
General Topics To Be
Covered
Appropriate equipment
and system features
_
Approximate
No of
Participants!
Session
-s
Approximate
Duration ofEach
Traininl! Session
4 hours
-15
4 hours
Overview ofthe entire
system
Softwarelhardware
upgrades
Trouble
handling/service
provisioning overview
Central Office
Staff
ITS Training
Refresher
Training as
needed
Additional options and
features upon contract
modification
Appropriate equipment
and system features
Overview ofthe entire
system
Softwarelhardware
upgrades
Trouble
handling/service
provisioning overview
Additional options and
features upon contract
modification
TRAINING ACTIVITIES AND REsPONSIBILITIES
The MCI WorldCom Team will respond to all requests by ODRC for training on
the equipment and services provided under the Contract. The MO WorldCom Team
will provide the following types of training:
Section IX-20
OHIO DEPARTMENT OF REHABILlTAll0N AND CORREcnON
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
MCI~~O-'RLD- COM
1)
Inmate Telephone System (ITS) training on the equipment and systems at
the time of installation at each ODRC facility
2)
Refresher training for current staff or to accommodate training needs
resulting from staff changes or software and hardware updates.
While MO WorldCom, as prime contractor, bears overall responsibility for the
delivery of high-quality training and ancillary training materials, actual training
activities on the LazerPhone platform will be accomplished by MO WorldCom and
Global Tel*Link.
The State of Ohio, working with MO WorldCom, will determine the times and
locations of the refresher and operator training for the respective institutions and
central site(s) for each installation. The ODRC will make on-site space available to MO
WorldCom for the training sessions.
TRAINING ACTIVITIES
The MCI WorldCom Team will provide three types of instruction for the ICOP as
described below.
leop Training
MO WorldCom will conduct personalized training designed to address the
specific requirements of the requesting department. For example, a personalized
training session designed to meet the unique requirements of the ODRC could include:
•
A demonstration of the security and fraud prevention features provided with
Global Tel*Link's LazerPhone platform
•
The operating procedures of the inmate monitoring equipment provided to all
institutions
•
A demonstration and description of the features and benefits of Global
Tel*Link's LazerPhone inmate recording equipment
Section IX-21
Omo DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL 0tJT PROGRAM (lCOP) AND RELATED SERVICES
..j-:.---
Mel WORLDCOM
•
A demonstration and description of the features and benefits of the audio
monitoring equipment
•
Customer service trouble reporting and escalation procedures.
MO WorldCom will provide comprehensive training for all personnel deemed
necessary by the State. The training content and time frames for each group will be
coordinated with ODRC staff to ensure that each group and functional organization is
trained on the system functions associated with their job functions. Each interactive
training session will last no more than four hours.
The trainers will arrive on site for training immediately following system
installation. They will use the LazerPhone equipment installed at each facility as the
training tools. The LazerPhone User's Manual live PC Demonstration will make use of
the LazerPhone system that is installed. Actual GORe data captured by the system will
be used to enhance the training environment
The training sessions will cover the following topics for the LazerPhone
platform:
•
Basic Features: phone settings, system settings, PIN administration, blocking
features, onloff phone settings, system shutdown, and restoration procedures.
This portion of the training will ensure that the trainees have a fundamental
understanding of the operation of the system.
•
Call Detail Reporting Features: reports by frequently called number, hot
number alert lists, destination number, origination number, and three-way call
attempt reports. Selected personnel will receive training on how to generate
customized reports.
•
Recording and Monitoring: investigative information gathering from the
LazerPhone data and live monitoring features, including recording, playback,
and keyword search. This portion of the training, along with the training on the
system.'s reporting features, will provide the elements required for a complete
investigation.
•
Technical Support: a complete discussion of the technical support procedures
for the LazerPhone, including after-hours outage reporting, remote upgrading,
software manipulation, service, and maintenance. This portion of the training
will include a question-and-answer period.
Section IX-22
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
MO WorldCom's trainers will answer any questions that facility personnel may
have and perform demonstrations with individual participants or during the scheduled
group training sessions.
REFRESHER TRAINING
Follow-up training sessions with OORC investigators and/ or designated OORC
personnel will be conducted twice annually. At a minimum, MCI WoridCom
recommends that training sessions occur during selected statewide meetings of OORC
investigators. The ITS refresher training curriculum will be the same as the training
that was delivered at the time of system installation, and will include additional
training on any system feature enhancements released. The refresher training sessions
can, however, be tailored for each audience to ensure the most appropriate topics are
covered.
All training personnel will be certified by Global Tel*Link on the operation and
functions of the equipment and systems for which they deliver training. They will have
completed a training certification program that includes building, installing, and
configuring systems. As new features are made available, the trainers and their
curricula will be updated to ensure all users are trained on the current LazerPhone
platform. The Global Tel*Link training staff has 15 years of combined experience in
hands-on system training.
TRAINING SCHEDULE AND LOCATIONS
ICOP training will take place at each site upon conclusion of the installation of
the equipment. As stated above, the State of Ohio, working with MO WorldCom, will
determine the times and locations of the refresher and operator training for the
respective institutions or central site(s) for each installation. All training will be
provided in the State of Ohio. OORC will make on-site space available to MO
WorldCom for the training sessions.
Section IX-23
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL OUT PROGRAM (leaP) AND RELATED SERVICES
MClWi~O---iR-WCOM
DEUVERABLES
In addition to the delivery of the actual hands-on training, the MO WorldCom
Team will deliver as part of its training responsibilities such materials as:
•
User manuals - The LazerPhone user's manual is a comprehensive guide to the
functions and features of the ITS. This instructional manual includes complete
descriptions of each menu available in the system. The MO WorldCom Team
will provide as many manuals as requested by the facility.
•
Class handouts, including step-by-step instruction sheets
•
Wallet-sized reference cards
•
Desktop guides
•
Internet web addresses for vendor documentation and associated technical
literature on inmate telephone system provided by the MO WorldCom Team
under the ODRC Program.
Actual training deliverables will be based on the type of training and the specific
training needs at each site.
TRAINING COSTS
The MO WorldCom Team will provide training to the State for the ICOP
Program at no additional cost, including any costs associated with:
•
Travel to and from the training sites by MO WorldCom employees and
contractors
•
Handouts and other training materials.
Section IX-24
OHIO DEPARTMENT OF REHABn.rrATION AND CORRECTION
INMATE CAll OUT PROGRAM (leop) AND RELATED SERVICES
SECTION X
MAINTENANCE PLAN
X.1
Maintenance Plan
4. I I
Maintenance Plan
The Proposal shall include a detailed description ofits maintenance service process and options.
Important information includes, but is not limUed to:
I.
Response times.
MO WorIdCom's ICOP Account Team will support maintenance activities. Our
Project Manager, Mr. Tracy Stewart, and two dedicated Field Service Managers will be
responsible for directing and managing all maintenance and trouble resolution activities
of the inmate telephones, telephone access circuits, inmate calI control, and recording
systems. Our ICOP Team will also be responsible for training facility staff and other
ODRC personnel and overseeing software updates. The MO WorIdCom ICOP Project
Manager and Field Service Managers will be located within the state of Ohio, primarily
out of the MO WorldCom Dublin, OH office, and will be immediately available for all
service-related issues and system user assistance. MO WorldCom has additional
account team personnel responsible for supporting OORC, who will work with and
assist the managers to meet the needs of OORC. The MO WorldCom ICOP Team is
described in proposal Section VIII.
MO WorldCom will provide the ODRC with a toll free telephone number to
MCI WorldCom's Global Technical Service Center (GTSC). The GTSC, available 24
hours a day, 365 days a year, will be the ODRC's primary point of contact to report
troubles and request technical support. When the GTSC receives a call, a Service
Inquiry (S1) ticket will be opened and the ticket number will be provided to the ODRC
for tracking purposes. Depending on the nature and severity of the trouble, MO
WorldCom will begin resolution efforts immediately. GTSC will dispatch a
maintenance technician to the ODRC facility for any troubles related to the on-premise
equipment, the local access circuits, or MO WorldCom network services.
MO WorldCom will respond to all major emergencies within one (1) hour and
within four (4) hours for routine service. The technician will be on site within four
hours for major emergencies and within 12 hours for routine service. MO WorldCom
will complete repairs or install replacements within eight hours of notification of a
Section X-I
OHIO DEPARTMENT OF REHABnrrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
M61M-O-R.-1DCOM
major emergency and within 24 hours for routine service events. As the prime
contractor, MO WorldCom assumes complete responsibility and liability for resolving
any and all troubles related to the ICOP and related services contract.
The ODRC can also report troubles to the MCr WorldCom rcop Team. Once
contacted, the team will open a SI ticket with the GTSC. The SI ticket will provide
ODRC and the team managers with a tool to monitor, track, and escalate resolution
activities as necessary.
Augmenting manual trouble ticket reporting is a self-diagnostic capability of the
LazerPhone platform. The lCOP will perform continuous on-line diagnostics and
system supervision activities, and will featureslocal, remote off-line system control
access for advanced programming and diagnostics. If a malfunction occurs, notification
will be sent (via alarm and/or pager) to MCI WorldCom's lCOP Project Manager, as
well to key Global Tel*Link personnel. After notification, a technician will be able to
remotely access the system via the WAN connection or via dial-up modem to
investigate and correct the malfunction. If the trouble cannot be corrected remotely,
and a technician is required at the site, an 51 ticket will be opened with the GTSC and a
technician will be dispatched.
The LazerPhone system has been designed to provide comprehensive on-line
and remote diagnostics, programming, polling, and system alarm reporting. The
system's online self-diagnostics will be performed every two minutes, 24 hours a day, 7
days a week. In the event that a component fails a self-diagnostic check, the
LazerPhone system will automatically create a trouble ticket in the form of a systemgenerated e-mail message. This e-mail message will be sent immediately to MO
WorldCom and Global Tel*Link without requiring intervention by ODRC personnel.
In the event of a critical failure, the system will automatically insert the word
critical" into the body of the e-mail. The Technical Support Team. system will
automatically scan all e-mailsfortheword critical."If this word is detected in the
body of the e-mail, the Technical Support Engineer assigned to the ADC will be notified
via pager on a 24-hours, 7-days-a-week, 365-days-a-year-basis that a critical error has
occurred.
II
l
The system will also sound an audible alarm if there is a system error and
automatically send an e-mail message to the LazerPhone remote support team and to
any other authorized individuals that each ODRe facility identifies. As an added
preventive feature, the LazerPhone Management Control Center, located in Mobile,
Alabama, will communicate with all LazerPhone system installations on a daily basis.
Daily performance-level reports, which measure such elements as number of completed
calls, number of call attempts, daily revenue, and number of validation attempts will be
used to identify problems.
Section X-2
OffiO DEPARTMENT OF REHABILITATION AND CORRECDON
INMATE CAll OUT PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
The Management Control Center will compare this data against a sophisticated
measurement model it has built from historical data gathered from the LazerPhone
customer base. Thresholds that are exceeded or fall short of expectations will be
flagged and reported daily to the Technical Support Team. The measurement model
can be adjusted on an instalIation-by-instalIation basis to ensure accurate problem
reporting. A problem usually will be detected and resolved before the ODRC facility is
aware of it.
The ICOP will generate specific alarms for problems with the system, equipment,
and overall operations. Alarms automatically generated by the ICOP are assigned to
one of the following three groups, according to the type of problem identified.
Type 1 Alarms: Each ICOP system has #OpenView# NNM operating software that
continuously monitors all hardware devices and definable software for problems. This
includes all user workstations, the site call processors, UPSs, network hubs, network
routers, the two central data base servers, etc. MO WorldCom's NOC Group and
Global Tel*Link's Network Operations Center monitor type 1 alarms.
Type 2 Alarms (SNMP Traps): These alarms are generated from the actual devices
included in the Type 1 alarms, but will identify specific problems like a UPS power
failure. Type 2 alarms instantly generate messages that are routed to MO WorldCom's
NOC and Global Tel*Link's Network Operations Center.
Type 3 Alarms: These are #critical" and #severe" errors generated by the site calI
processors and are sent to Global Tel*Link's Network Operations Center through the
frame relay network connected to each ODRC site and to the central database systems.
Type 3 alarm errors include routing failures, hard drive errors, and problems with
database access, inmate telephones, or data access circuits.
When a service-affecting event is detected, whether by the ODRC or through
MCI WorldCom's proactive monitoring, an SI ticket is opened. The SI ticket contains a
complete description of the service issue and is used to transfer information between
the GTSC and MO WorldCom and its teaming partners responsible for testing and
repair. Information contained in the SI ticket includes:
•
Description of the problem
•
Diagnostic test results
•
Resolution information.
During the resolution process, the GTSC will retain ownership of the SI ticket.
The GTSC's responsibilities include:
Section X-3
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
•
Notify the OORC (if ticket opened as a result of proactive monitoring) and the
MO WorldCom ICOP Team personnel
•
Oirect timely resolution, including exchanging tickets with Ameritech and
Global Tel*Link, as required
•
Perform escalations as required to ensure timely resolution
•
Provide OORC and MO WorldCom ICOP Team with regular status reports
•
Oose ticket after the OORC confirms that trouble has been resolved.
MO WorldCom's Terminal Technicians in conjunction with Ameritech, and in
accordance with established internal field operations procedures, will handle all
referrals to Local Exchange Carriers (LECs). In all referral cases, the GTSC will track the
trouble to resolution.
SI tickets are assigned priority levels depending on the impact and degree of
outage or trouble, as shown in Table X-I.
Table X-I. Trouble Ticket Priority Levels.
Priority 1
4 hours
The highest priority level, this classification
indicates a loss of service, or serious impairment
to service, which can not be circumvented.
Examples:
*Circuit outages
*A location that has loss of service affecting
greater than or equal to 50% of total service
*High error rates or disconnects of calls
*Inability to complete calls to or from a particular
location
Priority 2
8 business hours
Indicates an impairment that is not service
affecting or is circumventable.
Examples:
*A location with less than 50% total service
effected
*Switched access issues pertaining to connectivity
Priority 3
24 business hours
Indicates a non-service affecting issue such as a
single, non-circuit-specific quality event
Priority 4
72 business hours
Indicates a non-service affecting issue such as an
informational ticket or a ticket opened for
monitoring circuits with no current impairments.
Section X-4
~----Mel
WORLDCOM
OHIO DEPARTMENT OF REHABn.rrAll0N AND CORRECTION
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
Escalation Process
Priority 1 tickets are monitored and evaluated for escalations at the time intervals
shown in Table X-2.
Table X-2. Escalation Intervals for Priority 1 Tickets.
.
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0:55
The Technical Service Specialist (TSS) will ensure that the P1 Service
Inquiry has been tested and isolated. If this isolation has not occurred.
escalation is perfonned.
1:55
The TSS reviews the P1 service inquiry to ensure the isolation process
has been completed and a resolution is underway. If this has not
occurred, escalation is perfonned.
Hourly, until resolution
The TSS reviews the P1 service inquiry each hour until the ticket has
been closed. The TSS has the authority to make escalations if sufficient
progress is not being made. At this point, sufficient progress is
considered as a fix at hand.
Priority 2 & 3 tickets are escalated according to the intervals shown in Table X-3.
Table X-3. Escalation Intervals for Priority 2 and 3 Tickets.
Manager
8 hours.
26 hours.
Sr. Manager
10 hours
28 hours.
Director
12 hours.
36 hours.
Vice President
16 hours.
N/A
Priority 4 tickets are not subject to the escalation process.
Chronic Troubles. 51 tickets are also used to identify recurring service issues
reported against the same service element (such as a circuit or route). A recurring
service issue is defined as "chronic" when three or more 51 tickets are opened on the
same service element within a rolling, 3O-d.ay period.
Once identified, a chronic 51 ticket is opened to address the issue in a manner
designed to determine its root cause. This activity may involve extensive testing, review
by a second level support group, and other actions deemed appropriate to ensure
resolution.
Section X-5
OIDO DEPARTMENT OF REHABn.rrAll0N AND CORREcrION
INMATE CALL
PROGRAM (lCOp) AND RELATED SERVICES
our
Data Test Center and Proactive Monitoring. The Data Test Center (DTq directs
and coordinates diagnostic activities in support of installation and maintenance of
private digital and analog services. The DTC uses network performance monitoring
equipment to identify and either correct deficiencies or refer service issues to the
appropriate organizations for repair.
MCI WorldCom's Proactive Monitoring Group is aligned with the DTC and
monitors n voice and data circuits. The Proactive Monitoring Group will notify the
GTSC whenever an outage or service impairment is detected.
Performance Objectives. Table X-4 details GTSC's performance objectives. The
objectives are closely monitored for compliance, and are designed to ensure that MO
WorldCom's customers can easily report system troubles.
Table X-4. GTSC Performance Objectives.
TSS Availability
24 hours per day 365 days per year
Average Speed of Answer (ASA)
10 Seconds
Answer Time
80% answered within 10 seconds
Escalation
95% on-time intervals
Customer Statusing
2 hour interval
(Priority 1 tickets)
97% on-time by GTSC
Chronic Ticket Percentage
Not to exceed 3% of total tickets per month
MCI WoridCom Project Managers and
Account Team Notification
Within 15 minutes of Priority 1 ticket generation
2.
Locations ofmaintenance facilities.
MCI WorldCom and its partner, Global Tel*Link have maintenance facilities
located in Columbus, Dublin, Waynesville, and North Royalton, OH. Ameritech has
maintenance locations in Columbus, Uniontown, Dayton, and Qeveland, OH. MO
WorldCom and Global Tel*Link will be responsible for maintaining the inmate call
processing and monitoring and recording equipment at all ODRC facilities (even those
in Ameritech franchise territory). MO WorldCom and Ameritech will maintain the
inmate telephones, station cabling, and inmate communications access lines at all
GDRe correctional facilities.
Section X-6
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOp) AND RELATED SERVICES
3.
~---
Mel WORLDCOM
Spare parts warehousing locations and availability.
MO WorldCom will warehouse and maintain spare parts such as, telephone
handsets, dial pads, hook switches, 48-volt power supplies, etc., for each component of
the lCOP system in Dublin, Ohio. In addition, each maintenance technician will carry a
spare part kit to minimize downtime. MO WorldCom's equipment vendors, Global
Tel*Link and PBG, will also warehouse and maintain a complete inventory of available
spare and replacement parts and components. If a necessary repair component cannot
be obtained from MO WorldCom's inventory, MO WorldCom will locate the
necessary component and, if possible, have it shipped over-night to the nearest
maintenance location or ODRC facility.
4.
A copy o/the se11lice reports.
MO WorIdCom uses a customized mainframe-based trouble reporting and ticket
system to closely track, monitor, and manage the trouble resolution process. MO
WorldCom maintains two national Global Technical Service Centers, one located in
Cary, NC, and the other in Sacramento, CA. These centers provide complete
redundancy. In the event that one of the centers is taken off-line, customer calls would
automatically be routed to the other GTSC center.
Figure X-I shows a sample of a trouble ticket report that would be used to
document a maintenance call.
Section X-7
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
TKT: 9812290000830
TRB: 350 PRI: 1
SVC:
+'
MCI-fM-O-I/l.-W-COM
PROD:
CUS NAME: WI DOCIMOBERLY
RPT BY: KENIX3721rKT# 9646
CAU BACK #: 66O-263-3n8
REMARKS
01 P5CXG6
02 P5CXG6
03 P5CXG6ALL HOUSING UNIT AT THE MOBERLY CORRECTIONAL ARE HAVING
04 P5CXG6 PROBLEM WITH INMATES CALL CONTROL SYSTEMS.
05 P5CXG6 ..
06 P5CXG6 CALLING SHAWNTECH An...TO OPEN TKT...ANO TO HAVE TECH
07 P5CXG6 OISPAAT SITE...
08 P5CXG6 CRIS/GLR
09 P5CXG6 ..
10 P5CXG6
11 P5CXG6
121NTRVL STA=0000:55 INTERVAL 10: ND-ESC1
13 INTRVL E1 =0480:00/E2=0480:00IE3=0480:ooJE4=0480:00JE5=0480:00
14 P5CXG6 ..
15 P5CXG6 SHAWNTECH TKT # 9646
16 P5CXG6 TKT WILL BE REFERRED BACK TO WAR ON 98/12130 AT 15:04
17 K4BBS5 - TICKET ASSIGNED TO D7VYDO LOC: SWL18 K4BBS5 TKTWlLL BE REFERRED BACK TO SWl ON 99/01/06 AT 15:56
19 KOGMBO.
20 KOGMBO SPOKE WITH CUS AND SHE ADV THAT THIS IS DUE TO A CABLE CU
21 KOGMBO T AND THEY ARE DWN..CUS IS ON A GENERATOR...SHE ADV THAT
22 KOGMBO THE TECH IS ON SITE An AND SHE ADV THAT SHE WILL C.B AND
23 KOGMBO ADVTHAT SHE WILL C.B AND ADVWHEN IT IS OK TO CLT...GERM
24 KOGMBO AINE.SWL.992-2226
DATA: TRO FNCT: DIS REM KEY1: 98122900008302: 0001
1212914:53
1212914:53
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212914:59
1212915:01
1212915:01
1212915:04
1213014:55
12130 15:56
12130 18:37
12130 18:37
1213018:37
12130 18:37
1213018:37
1213018:37
3: ALL
END OF DISPLAY
Figure X-l. Trouble TicketfReport Example.
5.
A description ofthe Bidder's service dispatch and management system and how and when technical
support is obtainedfrom the manufacturer. if the Bidder is not the manufacturer.
All service related troubles, whether reported by the customer or proactively
identified by MCI WorldCom's operations staff, are entered into MO WorldCom's
internal mainframe-based Trouble Management System (TMS). The TMS will
automatically assign a unique trouble ticket number for trouble resolution tracking and
reporting purposes. A customized feature with MO WorldCom's TMS is the ability to
tie internal circuit IDs or customer account names to a customer profile used by MO
WorldCom's GlSC representatives. This customer profile will enable GTSC staff to
quickly assist callers from the OORC, and will provide OORC-specific contact
information and trouble resolution procedures. The GlSC will use this information to
Section X-8
OHIO DEPARTMENT OF REHABllJTATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
~
Mel Wi~O~iR~'LDCOM
contact the appropriate service managers and the MO WorldCom ICOP Team. The
trouble resolution procedures will also help the GTSC identify the type of problem (call
processor, inmate phone, network, etc) and refer the ticket to the appropriate party
(Ameritech, Global Tel*Link, etc).
An example of a customer profile that MO WorldCom might maintain for
ODRC is shown in the Figure X-2
TKSC103
CUSTOMER GROUP DATA
GROUP 10: 30DCOH
JAN 4, 199906:30 GMT
GROUP NAME: ODRC, OHIO DEPARTMENT OF CORR.
GROUP STATUS: ACTIVE
- - NUM OF MCI LINES - -
axx:
STATUS DATE: 01/01/1999
PRIVATE:
HOMEDIV: 30
WATS:
DATA:
PRISM:
OTHER:
NATIONAL ACCT: YES
TYPE: GOVERNMENT
MAJOR ACCT: NO
VNET:
ALERT: NO EXPIRES:
CORP IDS:
MCI NATIONAL ACCOUNT CONTACTS
TITLE
BUSINESS PHONE
HOME PHONE
TS1 TRACY STEWART PIN#1568842
TSM/GOVN'T 0087908515
3142306603
REMARKS: STATE OF OHIO DEPT OF REHAB AND CORRECTIONS, INMATE COLLECT CALLING W
ON-PREMISE CALL CONTROUPROCESSING AND RECORDING EQUIPMENT. MCIW
RESPONSIBLE FOR ALL CPE (TELEPHONES, TOO, CALL PROCESSORS, RECORDERS).
PAGE/NOTIFY AND STATUS TSM ON ALL P1 TICKETS AND ALL P2-3 OPEN TICKETS OLDER THAN
12 HOURS. FOR REPAIRS TO THE PHYSICAL INMATE TELEPHONES/INSTRUMENTS CONTACT
AMERITECH INMATE SERVCIES @ 800-984-8800. FOR ALL INMATE CALL PROCESSING AND
RECORDING/MONITORING EQUIPMENT ISSUES (INCLUDING ROUTERS), ALL FACILITIES,
CONTACT GLOBAL TEL @ 800- 257-8566. FOR ADDITIONAL INFO REFER TO OHIO DOC PROFILE
ON WEBSTER WEB SITE.
DATA: CGR FNCT: N
KEY1: 30DCOH
2:
3:
Figure X-2. Sample TSM Customer Profile.
A more detailed customer profile, along with specific account trouble handling
procedures and isolation assistance tips, will be available to GTSC and network
operations staff via an internal web site.
As soon as the GTSC contacts the appropriate maintenance vendor or equipment
manufacture regarding a reported or detected trouble, an exchange of 51 ticket numbers
will occur for resolution and tracking purposes.
The system maintenance responsibilities of the MO WorldCom rcop Team have
been broken down as follows:
Section X-9
OHIO DEPARTMENT OF REHABIUrATION AND CORRECTION
INMATE CALL OtJT PROGRAM (ICOP) AND RELATED SERVICES
y-:.---
Mel WORLDCOM
•
Ameritech will maintain the inmate telephones, station cabling, and inmate
communications access lines for all ODRC institutions.
•
Global Tel*Link and MO WorldCom will maintain the inmate call processing
and monitoring and recording equipment at all ODRC facilities.
A typical trouble reporting and resolution flow is shown in Figure X-3, and
described below.
Service
Inquiry
Ticket
Global
Tel*Link
RESOLUTION
RESOLUTION
Figure X-3. Trouble Reporting and Resolution Flow.
Section X-tO
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
MCI~:-::---O--'R-WCOM
Once the problem is reported the GTSC will analyze the information provided
by the OORC facility and determine which organization should be notified. For
examplel the GTSC will contact internal Mel WorIdCom support organizations if we
are experiencing network related problems. If the reported trouble is simply a broken
inmate telephonel the problem would be directly referred to Ameritech. All other
troubles related to the imnate call processing and recording and monitoring equipment
will be referred to Global Tel*Link. If the problem is referred to Global Tel*Linkl they
will attempt to remotely dial in to the equipment to perform a preliminary diagnosis
andl if possiblel repair. If requiredl Global Tel*Link will contact MO WorldCom to
recommend that we dispatch a Global Tel*Link or Ameritech field technician
depending upon the problem. MO WorldCom will maintain maintenance and
technical support agreements with Global Tel*Link and Ameritech for the term of this
contract.
l
Section X-ll
OHIO DEPARTMENT OF REHABn.rrAllON AND CORREcnON
INMATE CALL OUT PROGRAM (lCOp) AND RELATED SERVICES
+--
-
MCIWORWCOM
SECTION XI
FINANCIAL OVERVIEW
XI.1
Financial Overview
4. 12
Financial Overview
The Proposer shal/ submit a col/ect only Commission Percentage Ratefor the lCOP under the following
terms and co11ditions:
I.
The percentage ofrevenue dol/ars generated by the ICOP while operating in a collect only mode that
will be paid to ODRC during the term ofthe Contract. No change in this commission percentage (lower
or higher) shall be made without the express written agreement ofthe ODRC.
MO WorIdCom's proposed Commission Percentage Rate will be fixed for the
life of the contract and can only be changed with the written consent of the OORe. MO
WorldCom is proposing several alternatives for ICOP calling rates and surcharges with
varying Commission Percentage Rate offerings. These financial offers are included in
Attachment 8.
The proposed offerings are designed to give the OORC the flexibility to choose a
Commission Percentage Rate based on various end user rate structures. MO
WorldCom's financial offers also provide the OORC the ability to maintain end user
rates at their current level, or introduce modified end user rate structures. End user
rates could be enhanced to minimize or eliminate remote call forwarding from special
telephone lines within the local calling area of a prison facility. Some of the alternative
rate structures being proposed introduce per minute usage charges for local callin~
thus eliminating financial incentives and unauthorized passing of inmate calls to other
carriers (as defined in Section 5.2.18).
Four of MO WorIdCom's financial offers include options to introduce usage per
minute charges for local calling while reducing other intrastate call types such as
intraLATA toll and interLATA. This approach more fairly allocates the cost of
providing service to all called parties. The costs associated with local, intraLATA toll,
and interLATA call types are virtually the same for ICOP calling as proposed by MO
WorldCom. The proposed ICOP calling system utilizes the same advanced calling
platform and network services for all call types.
Section XI-I
OHIO DEPARTMENT OF REHABnrrAlloN AND CORRECIlON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
In Summary, the MO WorldCom financial proposals found in Attachment 8 can
be viewed as examples of the pricing flexibility of MO WorIdCom and our desire to
develop a rate and commission structure that is in the best interest of the OORC and the
rate paying end users. Additional rate and commission structures can be provided, if
desired and requested by OORC.
2.
The commission revenue paid to ODRC shall be based on gross revenue. Gross revenue is defmed as
revenue for all accepted calls without exception. The Proposer shall not deductfraudulent. uncollectible
or unbi//able callsfrom the gross revenue prior to applying the commission percentage rate for the
ODRC.
MCI WorIdCom will calculate and pay commissions on gross revenues. The
calculations of Commissionable Revenue will mirror the existing agreement between
the OORC and MCr WorldCom. Commissionable Revenue is revenue of MO
WorIdCom from Noncoin-Sent Paid Calls generated by Premises Telephones handled by
MO WorldCom Operator Services and carried on MO WorldCom's network, excluding:
(i) taxes; (ii) credits; (iii) any amount MO WorldCom collects or otherwise pays to third
parties in support of programs mandated by governmental or quasi-governmental
authorities, such as the Universal Service Fund (USF) and the Primary Interexchange
Carrier Charge (plcq. Please see Attachment 8 for MO WorldCom's Commission
Percentage Rate offerings.
3.
A checkfor the commission amount shall be sent to the ODRC no later than 45 days after the close of
the billing month. For example. a commission checkfor calls made during April will be forwarded to the
ODRC no later than June /5th.
The monthly payment for the commission revenue fee will be made to the ODRC
no later than 45 days after the close of the billing month. For example, a commission
check for calls made during April will be forwarded to OORC no later than June 15th•
4.
A summary report shall be provided with each commission check. that includes the following (refer to
Attachment E, which is attached hereto and incorporated herein. for sample):
•
Total commission figure broken down by Institution
•
Listing oftotal minutes, total calls by Institution
MCI WorldCom will provide, with its commission check, a summary report that
includes the total commission detail by institution and a listing of the total minutes and
total calls by institution. Please refer to Attachment 7 for a sample commission report.
Section XI-Z
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
5.
MQ-Wl-O-I/l-WCOM
The proposed ICOP System and Related Services shall be providedfor all ODRC Institutions at no cost
to the ODRCfor installation. training. operation and maintenance ofthe System, Equipment. Software
and its components.
MO WorldCom will provide the proposed lCOP and related services for all
facilities at no cost to the OORC for installation, tIainin~ operation, and maintenance of
the system, equipment, software, and its components.
6.
Jfthe ICOP System is damaged or destroyed. the Proposer is responsible for replacement ofthe System
in its entirety or its individual components regardless ofcause including. but not limited to. normal
wear/use. inmate abuse. natural disaster, or inmate unrest. This System or component replacement shall
be performed at no cost to the ODRC.
MO WorldCom will be responsible for the replacement of the lCOP in its
entirety or its individual components regardless of cause including, but not limited to,
normal wear/use, inmate abuse, natural disaster, or inmate unrest. MO WorldCom
understands that this system or component replacement will be performed at no cost to
the OORC, and will occur immediately upon notification to MCI WorIdCom of the
system problem by the OORC facility.
Section XI-3
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
MCI·~IM-O-iJl.-'l-DCOM
SECTION XII
PROOF OF INSURANCE
XII.1
PROOF OF INSURANCE
4.13
ProofofInsurance
The Proposer and any subcontractor shall submit evidence ofits ' ability to provide insurance coverages and
indemnification. for liability arisingfrom the ICOP, as described in Sections 3.2.6 and 3.4.4. respectively, of
this RFP. The ability to provide such indemnities and such insurance shall be demonstrated by a certified
statementfrom an insurQJ1ce carrier confirming that saidpolicies are available to the Proposerfrom that
company.
MO WorldCom, understands, and will comply with the insurance requirements
in RFP Sections 3.2.6 and 3.4.4. Following this page, we provide a certificate of
insurance certifying that MCI WorldCom is covered by Worker's Compensation
Insurance. The certificate also serves as proof of Employee's Liability.
Following this page, we also provide proof of insurance information for our two
subcontractors: Global Tel*Link and Ameritech.
Section XII-I
l~
::~~W,~
MARSH USA, INC
1255 23RD STREET, NW
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND
CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE
~g5~~~TB~~~~~' EXTEND OR ALTER THE COVERAGE AFFORDED BY THE
SUITE 400
WASHINGTON, DC 20037
COMPANIES AFFORDING COVERAGE
PRODUCER
COMPANY
MCIOO-MCIWC PROP
A
LETTER
VIEFHS
COMPANY
INSURED
lETTER
MCI WORLDCOM, INC.
1801 PENNSYLVANIA AVENUE, NW
WASHINGTON, DC 20006
COMPANY
ZURICH AMERICAN INSURANCE COMPANY
B
C
lETTER
COMPANY
D
lETTER
COMPANY
lETTER
E
THIS IS TO CERTIFY THAT THE POUCIES OF INSURANCE USTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POUCY PERIOD
INDICATED, N01WITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POUCIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POUCIES. UMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
CO
LTR
A
TYPE OF INSURANCE
GENERAL UABIUTY
.--
X
COMMERClAl. GENERAL LlASIUTY
POUCY NUNBER
GL02871427-o1
POUCY EFFEC1lVE POUCY EXPIRAnON
DATE (MMJDDIVY)
DATE (MMJODIVY)
04/01/99
04/01/00
IQ.AIMS MADE [!] OCCUR
r--
,-2..
X
OWNER'S & CONTRACTOR'S PROT.
CONTRACT.L1AS
IND.CONTRACTORIBIPD/PE ~.INJ.
I AUTOMOBILE UABIUTY
f-
r-f----
f-
r-f-
==l
ANY AUTO
ALl. OWNED AUTOS
SCHEDULED AUTOS
HlREDAUTOS
NON.QWNED AUTOS
GARAGE UABlUTY
EXCESS UABIUTY
A
A
UMBREllA FORM
UMITS
GENERAl AGGREGA'TE
S
2,000,000
PRODUCTS-COMPIOP AGG.
S
2.000,000
PEl'lSONAL & ADV. INJURY
S
EACH OCCURRENCE
S
FIRE DAMAGE (Anyone fire)
S
1.000.000
1,000,000
1,000,000
MED.EXPENSE(Anyoneperson S
25,000
COMBINED SINGLE
UMIT
S
BODILY INJURY
(per person)
S
BODILY INJURY
(per accident)
S
PROPERTY DAMAGE
S
EACH OCCURRENCE
S
AGGREGA'TE
S
OTHER THAN UMBREllA FORM
WO~'SCOMPENSAnON
AND
WC2871432-o1 MA,OR,WI
04/01199
04/01100
WC287142S-01 (AlO)
04/01/99
04101100
EMPLOYERS' UABIUTY
X
ISTATUTORYUMITS
EACH ACCIDENT
S
1,000,000
OISEASE-POUCY UMIT
S
DISEASE-EACH EMPLOYEE
S
1,000,000
1,000,000
OlltEJl
DESCRlPnON OF oPERAnoNSllOCAnoNS/VEHIClESJSPECIAL ITEMS
(UNITS MAY HAVE BEEN REDUCED BY PAlD ClAIMS AND MAY HAVE DEDUcnBLES OR RETENTlONS)
STATE OF OHIO AND STATE OF OHIO DEPARTMENT OF REHABILITATION AND CORRECTION ARE INCLUDED AS ADDITIONAL INSUREDS FOR GENERAL
LIABILITY AS RESPECTS RFP FOR ICOP AND RELATED SERVICES.
VIEFHAUS, STeVe
CERTIFICATE NUM
PRODUCER
Marsh USA Inc.
601 Poydras Street, Suite 1850
New Orleans,LA 70130-0031
nus CERnFiCATE IS ISSUED AS A MAllER OF INFORMAllON ONLY AND CONFERS
NO RIGHTS UPON THE CEJmFlCATE HOLDER OTHER THAN THOSE PROVIDED IN THE
POUCY. lHlS CERTIFICATE DOES NOT AIIEND, EXTEND OR ALTER THE COVERAGE
AFFORDED BV THE POUClES USTED HEREIN.
COMPANIES AFFORDING COVERAGE
COMPANY
STC
Global
A
INSURED
COMPANY
Global Tel Link
A Division of Shclumberger Technology Corporation
225 Schlumberger Dr.
Room 172, MD 225-6
SugarLand,TX 77478
COMPANY
B
TRAVELERS INDEMNITY CO OF CT
TRAVELERS INDEMNITY CO OF ILL
C
COMPANY
D
jCl}~Q
.. OJ~' {;:¥j:,:~ ~}~~~t<7!1~~if+'~~~t·
'j"
nilS IS TO CERTIFY THAT POLICIES OF INSURANCE LISTED HEREIN HAVE BEEN ISSUED TO niE INSURED NAMED HEREIN FOR niE POLICY PERIOD INDICATED.
NOlWTHSTANDING ANY REQUIREMENT. TERM OR CONDmoN OF ANY CONTRACT OR OniER DOCUMENT WITH RESPECT TO WHICH niE CERTIFICATE MAY BE ISSUED OR MAY
PERTAIN. niE INSURANCE AFFORDED BY THE POLICIES USTED HEREIN IS SUBJECT TO ALL THE TERMS. CONDmoNS AND EXCLUSIONS OF SUCH POLICIES. LIMITS SHOWN MAY
HAVE BEEN REDUCED BY PAlO CLAIMS.
CO
LTR
A
TYPE OF INSURANCE
POLICY NUMBER
TC2JGLSA169X838~0
GENERAL UA8lUTY
X
It)~
POLICY EFFEC11VE POUCY EXPIRAllON
DATE (MMlDDIYY)
DATE (MMlDDIYY)
07/01/99
07/01/00
COMMERCIAL GENERAL LIABILITY
CLAIMS MADE
UMITS
1.000,000
MEDEXP
$
$
$
$
$
$
COMBINED SINGLE LIMrr
$
1,000,000
BODILY INJURY
(Per person)
$
BODILY INJURY
(Per accid8nl)
$
PROPERTY DAMAGE
$
GENERAL AGGREGATE
PRODUCTS - COMPIOP AGG
~ OCCUR
PERSONAL & ADV INJURY
OWNER'S & CONTRACTOR'S PROT
EACH OCCURRENCE
X
one fire)
FIRE DAMAGE
B
AUTOMOBILE UABlUTY
TC2JCAP257T0343-00 AOS
07/01/99
07/01100
A
X
TC2ECAP257T0355-00 TX
07/01199
07/01/00
ANY AUTO
ALL OWNED AUTOS
SCHEDULED AUTOS
X
HIRED AUTOS
X
NON-OWNED AUTOS
GARAGE UABlUTY
AUTO ONLY - EA ACCIDENT
ANY AUTO
OTHER THAN AUTO ONLY:
1,000,000
1,000,000
1,000,000
1,000,000
N/A
$
&.:~7;~);Yh.'22:·;·~i.\~n~;::~~:i;·j
HACCIDENT
AGGREGATE
A
EXCESS UABlUTY
TJFSEX229T79489oo
07/01/99
07/01100
1,000,000
EACH OCCURRENCE
AGGREGATE
TC2JUB257T0411-1-o0
A
THE PROPRIETOR!
PARTNERSlEXECUTIVE
OFFICERS ARE:
X
07/01199
07/01/00
INCL
EXCL
DESeRlPllON OF OPERAllONSILOCAllONSNEHICLESISPECIAL ITEMS (UMITS MAY BE SUBJECT 10 DEDUCT18L.ES OR RETENllONS)
operations of the insured and all automobiles owned or operated by the insured In the United States of America, its territories or possessions or Canada.
SHOUlD AN'( Of' 1IiE POUClES LISTED HER£lN BE CAHCa.IBlIlEFORE 1IiE EXPIRAllON DATE lHEREOF. 1HE
IHSUIlER AFFCAllING COVERAGE
Ohio Department of Rehabilitation
and Correction
Ms. Stacey L. Stein
ICOP Project Representative
868 Freeway Drive, North
ColumbUS, OH 43229
wu. ENDeAIIOR TO loWL _
DAYS \MlITTEH NOTICE TO 1IiE CERTIFlCATE
HOUlER NAIoIED HEREIH. BUT FAIWRE TO MAL SUCH NOTICE SHALL IMPOSE NO O8lJGAllON OR LIABILITY OF
AN'(
KIND UPON 1IiE INSURER AFFORDING COVERAGE. ITS AGl!NTS OR REPRESENTATIVES. OR THE ISSUER OF
THIS camF1CATE.
J&H MARSH .. MCLENNAN, INCORPORATED 8'1':
Dan Giesler
~o.
t'
......
~.
DATE (IIMIDDIYY)
09 17 99
COMPANIES AFfORDING COVERAGE
PRODUCER
Marsh USA Inc.
601 Poydras Street, Suite 1850
New Orleans, LA 7013D-6031
COMPANY
E
COMPANY
F
STC
Global
INSURED
Global Tel Link
A Division of Shclumberger Technology Corporation
225 Schlumberger Dr.
Room 172, MD 225-6
SugarLand.TX 77478
COMPANY
G
COMPANY
H
Additional Insured and Waiver of Subrogation
certificate Holder and others as required under the contract are included as Additional Insureds and Underwriters rights of subrogation against Certificate
Holder and others as required under the contract are waived, but (both) only If required by the contract and only to the extend of liabilities accepted or
assumed by the insured under its contract with Certificate Holder.
Primary Non-Contribution
Where and to the extent required by contract or agreement, the coverage proVided for an Additional Insured hereunder shall be primary with respect to any
and all other insured available to such Additional Insured at the same excess level (level of attachment) as the coverage proVided by these policies. and
underwriters hereon shall have no right of contribution from any such other insurance available to the Additional Insured.
INCLUDES COPYRIGHTED MATERIAL OF ACORD CORPORATION WITH ITS PERMISSION.
30 South Wacker Drive
35th Floor
Chicago, IL 60606
Office: 3121750-5976
Fax: 3121207-8137
Steve F. Jelinek
Supervisor-Risk Assessment
September 20. 1999
Ohio Department of Rehabilitation and Correction
Ms. Stacey L. Stein
ICOP Project Representative
868 Freeway Drive, N.
Columbus, Ohio 43229
Dear Ms. Stein:
This statement will serve to confirm that Ohio Bell. Inc., doing business as
Ameritech - Ohio, is self insured for primary General (Public) Liability and
Automobile Liability insurance. Additionally. Ameritech - Ohio is certified as a
self-insurer for Workers' Compensation by the State of Ohio.
Any questions in this regard may be directed to my attention.
Sincerely,
A'<v- 9,e~vk
OHIO DEPARTMENT OF REHABIUTATION AND CORRECIlON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
+'----Mel WORLDCOM
SECTION XIII
PERFORMANCE BOND
XIII.1
Performance Bond
4.14
Performance Bond
Include the Performance Bond submittal under this tab. Performance Bond reqUirements are listed in Section
3.2. 7. However. for purposes ofthe Proposal. the Proposer shall submit evidence ofit's ability to meet the
Performance Bond requirements. This ability may be demonstrated by a statementfrom an insurance carrier
confirming that said bond is available to the Proposerfrom that company.
Following this page, MO WorldCom provides a letter of commitment from a
bonding company for the performance bond. MO WorldCom understands that any
termination of this bond by MO WorldCom is strictly prohibited.
Section XIU-l
The Insurance Company of the State of Pennsylvania
POWER OF ATTORNEY
P:illl;: ,;,1 B'.>r.j Ollice: 70 Pine Street. New York. N.Y. 10270
No.O I-8-50 152
KNOW ALL MEN BY THESE PRESENTS:
That The Insurance Company of the State of Pennsylvania, a Pennsylvania corporation, does hereby appoint
-Mareco U. Edwards, Angela J. Lawrence, Melaine R. Miller: of Hunt Valley, Maryland--
its true and lawful Attomey(s)-in-Fact, with full authority to execute on its behalf bonds, undertakings, recognizances and other contracts
of indemnity and writings obligatory in the nature thereof. issued in the course of its business. and to bind the company thereby.
IN WITNESS WHEREOF, The Insurance Company of the State of Pennsylvania has executed these presents
this 27th day of October, 2003.
STATE OF NEW YORK }
COUNTY OF NEW YORK}ss.
On this 27th day of October, 2003 before me came the above
named officer of The Insurance Company of the State of
Pennsylvania, to me personally known to be the individual and
officer described herein, and acknowledged that he executed the
foregoing instrument and affixed the seal of said corporation
thereto
by
authority
of
his
office.
CERTIFICATE
Excerpts of Resolution adopted by the Board of Directors ofThe Insurance Company of the State of Pennsylvania. on May 18. 1976:
"RESOLVED, that the Chairman of the Board, the President. or any Vice President be. and hereby is. authorized to appoint Attorneys-in-Fact to
represenl and act for and on behalf of the Company to execute bonds, undertakings, recognizances and other contracts of indemnity and \\fitlOgs
obligatory in the nature thereof. and to attach thereto the corporate seal of the Company, in the transaction of its surety business:
"RESOLVED, that the signatures and attestations of such officers and the seal of the Company may be affixed to any such Power of Anomey or to any
certiticate relating thereto by facsimile. and any such Power of Attorney or certificate bearing such facsimile signatures or facsimile seal shall be valid
and binding upon the Company when so affixed with respect to any bond, undertaking, recognizance or other contract of indemnity or writing obligatory
in the nature thereof;
"RESOLVED. that any such Attorney-in-Fact delivering a secretarial certification that the foregoing resolutions still be in effect
certitication the date thereof. said date to be not later than the date of delivery thereof by such Attorney-in-Fac!."
ma~
insert in such
I. Elizabeth M. Tuck. Secretary of The Insurance Company of the State of Pennsylvania. do hereby certifY that the foregoing excerpts of R':SlllullllO
adopted by the Board of Directors of this corporation. and the Power of Attorney issued pursuant thereto. are true and correct. and that both the
Resolution and the Power of Attorney are in full force and effect.
IN WITNESS WHEREOF. I have hereunto set my hand and affixed the facsimile seal of the corporation
this
.~
day
otOeh b~ ~1
)u,~4~
Elizabeth M. Tuck, Secretary
23238 (4199)
PERFORMANCE BOND
Bond No. 267729
KNOW ALL MEN BY THESE PRESENTS that MCI WORLDCOM Communications, Inc., as Principal,
hereinafter called Contractor, and The Insurance Company of the State of Pennsylvania, a Corporation of the
Commonwealth of Pennsylvania, with its Head Office at 80 Pine Street. 2nd Floor. New York, NY 10005, as
Surety, hereinafter called Surety, are held and firmly bound unto the STATE OF OHIO DEPARTMENT OF
REHABILITATION AND CORRECTION, 1050 Freeway Drive North, Columbus, Ohio 43229, as Obligee,
hereinafter called Owner, in the Penal Sum Amount of FIVE MILLION and 00/1 00 Dollars ($5,000,000), for the
payment whereof Contractor and Surety bind themselves, their heirs, executors, administrators, successors and
assigns, jointly and severally, firmly by these presents.
WHEREAS, Contractor has by written agreement dated October 12, 2004 ("Effective Date"), entered into a
contract with Owner for the INMATE CALL OUT PROGRAM AND RELATED SERVICES, which contract is
by reference made a part hereof, and is hereinafter referred to as the Contract.
NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION is such that, if Contractor shall promptly and
faithfully perform said Contract, then this obligation shall be null and void; otherwise it shall remain in full force
and effect.
The Surety hereby waives notice of any alteration or extension of time made by the Owner, provided however, any
change to the Penal Sum of this bond shall require prior written consent of the Surety. Should any inconsistencies
exist between the bond form and the Contract, the bond form shall govern.
Whenever Contractor shall be, and declared in writing by Owner to be in default under the Contract, the Owner
having performed Owner's obligations thereunder, the Surety may promptly remedy the default, or shall promptly
complete the Contract in accordance with its terms and conditions following consultation with and consent of
Owner, and without any cost to or expenditure by the Owner whatsoever.
Any suit under this bond must be instituted before the expiration of two (2) years from the date on which final
payment under the Contract falls due.
In the event Surety fails to fulfill its obligations under this performance bond, then the Surety shall also indemnify
and save Owner harmless for any and all loss, damage, cost and expense (including reasonable attorneys' fees)
arising from or in connection with the enforcement of the Surety's obligations hereunder. This paragraph shall
survive the expiration ofthis performance bond.
This bond is written for the initial term of the Contract, i.e., beginning on the effective date and continuing through
February 24,2009, and for one additional one (1) year period in the event Owner duly exercises its right to extend
the Contract as provided therein.
This performance bond has been negotiated and executed in and shall be governed by and construed in accordance
with the laws of the State of Ohio. The execution of this bond by the Surety shall constitute Surety's consent in
the event of any litigation arising under this bond to the personal jurisdiction of, venue in and convenience of the
forum as indicated in Section 3.7.7, Governing Law, of the Owner's RFP that is part of the said Contract.
No right of action shall accrue on this bond to or for the use of any person or corporation other than the Owner
named herein or the heirs, executors, administrators or successors of the Owner.
Regardless ofthe number of years this bond remains in force or is renewed or the number of premiums paid, the
Surety's liability shall not exceed the Penal Sum.
Signed and sealed this 12th day of October, 2004.
Mcr Worldcom Communications. Inc.
(Witness)
OHIO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
+:--Mel WORLDCOM
SECTION XIV
REQUIRED SPECIFICATIONS
XIV.1
Required Specifications
4.15
Required Specifications
This RFP contains required specifications for the leOp.
This Section demonstrates MO WorldCom's understanding of the required
specifications.
XIV.1.1
4.15. 1
Required Specifications Defined
Required Specifications Defined
All required specifications must be metfor the Proposal to be considered responsive. A Proposal may be
found non-responsive for failing to meet any one required specification. The Proposer maypropose an
alternative to a required specification (refer to Section 4.15.2 helow).
MO WorldCom has met all of the required specifications in RFP Section 5. MO
WorldCom has proposed no alternatives to the required specifications.
XIV.1.2
4.15.2
Alternatives to Required Specifications
Alternatives to Required Specifications
Ifa Proposer determi1U!S it cannot comply with, or agree to provide, a required specification. but believes it
can offer equivalent peiformance by some other means, then state that Proposer cannot meet a particular,
reqUired specification and propose an alternative by describing how that alternative achieves the equivalent
performance.
The ODRC Evaluation Comminee will determine if a proposed alternate method ofperformance achieves
substantially equivalent performance.
A checklist is provided as Attachment D, which is attached hereto and incorporated herein, listing required
specifications as presented in Section 5. Use Proposer's electronic copy ofthis checklist to annotate the table
indicating the Proposer's response to each item, and return under this tab.
MCI WorldCom has met the required specifications in RFP Section 5. MO
WorldCom has completed the checklist of required specifications that was provided as
RFP Attachment D. MCI WorIdCom's compliance checklist is provided under this tab.
Section XIV-I
OHIO DEPARTMENT OF REHABILITATION AND CORREcrION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
Attachment D
Required Specifications
The following mandatory leOp checklist must be completed by the Proposer and included in its
proposal. The far left column lists the section number of a required specification of this RFP.
The Proposer must place a checkmark (X) in the appropriate column to the right of this section
number. Should the Proposer be proposing an alternative to a required specification, the
Proposer must indicate this by placing a checkmark in that column and including a thorough
description of the proposed alternative with their response as described in Section 4.16.2.
Section Number
Met
Not Met
Alternative
Proposed
Section 5.0
5.1.1
5.1.2
5.1.3
5.1.4
5.1.5
5.1.6
5.1.7
5.1.8
5.2.1
5.2.2
5.2.3
5.2.4
5.2.5
5.2.6
5.2.7
5.2.8
5.2.9
5.2.10
5.2.11
5.2.12
5.2.13
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Section XIV-2
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL our PROGRAM (leoP) AND RELATED SERVICES
Section Number
5.2.14
5.2.15
5.2.16
5.2.17
5.2.18
5.2.19
5.2.20
5.2.21
5.2.22
5.2.23
5.2.24
5.2.25
5.2.26
5.2.27
5.2.28
5.2.29
5.2.30
5.2.31
5.2.32
5.3.1
5.3.2
5.3.3
5.3.4
5.3.5
5.3.6
5.4.1
5.4.2
5.4.3
5.4.4
5.4.5
5.4.6
5.4.7
5.4.8
5.4.9
5.4.10
5.4.11
5.5.1
5.5.2
5.5.3
Met
Not Met
-.j-~--
Mel WORLDCOM
Alternative
ProDosed
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Section XIV-3
OHIO DEPARTMENT OF REHABn.ITAllON AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
Section Number
5.5.4
5.s.5
5.5.6
5.5.7
5.5.8
5.5.9
5.5.10
5.6.1
5.6.2
5.6.3
5.6.4
5.6.5
5.6.6
5.6.7
5.6.8
5.6.9
5.6.10
5.6.11
5.6.12
5.6.13
5.6.14
5.6.15
5.6.16
5.7.1
5.7.2
5.8.1
5.8.2
5.8.3
5.8.4
5.8.5
5.8.6
5.8.7
5.8.8
5.8.9
5.9.1
5.9.2
5.9.3
5.9.4
5.9.5
Met
Not Met
"k--
Mel WORLDCOM
Alternative
Proposed
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Section XIV-4
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OUr PROGRAM (lCOP) AND RELATED SERVICES
Section Number
5.9.6
5.9.7
5.9.8
5.9.9
5.10.1
5.10.2
5.10.3
5.11.1
5.11.2
5.11.3
5.11.4
5.11.5
5.11.6
5.11.7
5.11.8
5.12.1
5.12.2
5.12.3
5.12.4
5.12.5
5.12.6
5.12.7
5.12.8
5.12.9
5.12.10
5.12.11
5.12.12
5.12.13
5.12.14
5.12.15
5.12.16
5.12.17
5.13.1
5.13.2
5.13.3
5.13.4
5.13.5
5.13.6
5.13.7
Met
Not Met
~--
Mel WORLDCOM
Alternative
ProDosed
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Section XIV-S
OHIO DEPARTMENT OF REHABIUTAnON AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
Section Number
5.13.8
5.13.9
5.13.10
5.13.11
5.13.12
5.13.13
5.13.14
5.13.15
5.13.16
5.13.17
5.13.18
5.13.19
5.13.20
5.14
5.15.1
5.15.2
5.16.1
5.16.2
5.16.3
5.16.4
5.16.5
5.17.1
5.17.2
5.17.3
5.17.4
5.17.5
5.17.6
5.18.1
5.18.2
5.18.3
5.18.4
5.18.5
5.18.6
5.18.7
5.18.8
5.18.9
5.18.10
5.18.11
5.18.12
Met
Not Met
~';.-.....--
Mel WORLDCOM
A1temative
Proposed
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Section X1V-6
OHIO DEPARTMENT OF REHABILITATION AND CORRECfiON
INMATE CALL OUT PROGRAM (leoP) AND RELATED SERVJCES
Section Number
Met
5.18.13
5.18.14
5.18,15
5.18.16
5.19.1
5.19.2
5.19.3
5.19.4
5.19.5
5.19.6
5.19.7
5.20
5.21.1
5.21.2
5.21.3
5.21.4
5.21.5
5.21.6
5.21.7
5.22.1
5.22.2
5.22.3
5.22.4
5.23
5.24
5.25.1
5.25.2
5.25.3
5.26.1
5.26.2
5.26.3
5.26.4
5.26.5
5.26.6
5.26.7
5.26.8
5.26.9
5.26.10
5.26.11
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
·X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Not Met
To'
.
Mel WORLDCOM
Alternative
ProDosed
Section XIV-'
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
Section Number
5.26.12
5.27.1
5.27.2
5.27.3
5.27.4
5.27.5
5.27.6
5.28
Met
Not Met
+:--Mel WORLDCOM
Alternative
Proposed
X
X
X
X
X
X
X
X
Section XIV-8
Omo DEPARTMENT OF REHABn.rrA1l0N AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~_._--
Mel WORLDCOM
SECTION XV
COMMERCIAL AND PROPRIETARY
MATERIALS
xv. 1
Commercial and Proprietary Materials
4.16
Commercial Materials
The Proposal shall include a list ofany commercial and proprietary materials that the Proposer will use that
are easily copied (e.g., Software). Generally, these materials will be from thirdparties and readily available
in the open market. Patentedparts ofEqUipment need not be listed since they are not readily copied If the
ODRC will be expected to sign a license for the Commercial Material. the license agreement must be
attached Ifthe ODRCfinds any provision ofthe license agreement objectionable for any reason and the
Proposer cannot or does not negotiate an acceptable solution with the third party, regardless ofthe reason,
then the ODRC in it's sole discretion, may reject the Proposal.
Ifthe ODRC is not going to sign a license, but there will be limits on the ODRC's use ofthe Commercial
Materials differentfrom the standard license in the General Terms and Conditions. then the unique scope of
license needs to be spelled out here. Un/ess otherwise provided elsewhere in. this RFP, proposing to use
Commercial Materials in a custom solution may, in the Evaluation Committee's sole discretion, be a basis
for rejection ofthe Proposal ifthe committee believes that such is not appropriate or desirable for the [COP.
Any deviation from the standard license, warranty, and other related terms in Section 3 ofthis RFP relating
to Commercial Material may result in rejection ofthe Proposal, at the Evaluation Committee's sole
discretion.
MCI WorldCom understands that the standard licensing requirements, as
defined in RFP Section 3.3.2 of the General Terms and Conditions, which covers the
state's use of commercial material, governs the commercial and proprietary material
described in RFP Section 4.16.
Section XV-I
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
SECTION XVI
CONFLICT OF INTEREST
XVI.1
CONFLICT OF INTEREST
4. 17
Conflict ofInterest
The Proposal shall include a statement indicating wlretlrer tire Proposer, or a19' people that may work on tire
ICOP through tire Proposer. have a possible conflict 0/interest (e.g.• employed by tire State 0/Ohio. etc.)
and. ifso. the nature o/that conflict. The ODRC has tire right to reject a Proposal in which a conflict is
disclosed or cancel the Contract ifany interest is later discovered that could give the appearance ofa
conflict.
MO WorldCom has read, understands, and will comply. To its best knowledge
and belief, neither it nor any person who may work on the project through it, has any
conflict of interest.
Section XVI-I
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
McI~IM~O=iR=W-COM
SECTION XVII
GENERAL CONTRACT
TERMS AND CONDITIONS
XVII.1
4.18
TERMS AND CONDITIONS
General Contract Terms and Conditions
For each numberedprovision in Section 3 ofthis REP, the Proposer shall state that it has read, understands,
and shall be contractually obligated to comply with each such Provision.
In this section, we present all of the numbered provisions out of RFP Section 3,
and for each, provide a statement that MO WorldCom has read, understand, and will
comply with each provision. For some provisions, we have included clarifications.
In addition, at the end of this section, we provide some additional MO
WorldCom clarifications.
3. J
PerfOrmance
3.1.1 Statement ofWork
This RFP and the Contractor's Proposal will be a part o/the Contract and describe the work (lCOP) the
Contractor will do and any materials or Equipment the Contractor will deliver (Deliverables) under this
Contract. The Contractor will do the ICOP in a profeSSional. timely, and efficient manner and will provide
the Deliverables in a proper fashion. The Contractor will also fUrnish all support staff necessary for the
satisfactory performance ofthe 1COP.
The Contractor will consult with the ODRC representative and others necessary to ensure a thorough
understanding of the ICOP and satisfactory performance. ODRC may give instructions to. or make
requests 0[, the Contractor relating to the ICOP, and the Contractor will comply with those instructions,
andfulfill those requests. in a timely and professional manner. Those instructions and requests will be for
the sole purpose ofensuring satisfactory performance ofthe ICOP and will not amend or alter the scope of
theICOP.
MO WorldCom has read, understands, and will comply, subject to its right to
request a Change Order if necessary, per RFP section 3.2.12.
Section XVll-l
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL OUT PROGRAM (leoP) AND RELATED SERVICES
MCIw----.O---I/l....."..WCOM
3.1.2 Equipment Installation
The 1COP has an Equipment installation completion date in Section 1.9 ofthis RFP. The Contractor must
complete such installation within the date the RFP requires. If the Contractor does not meet that date, the
Contractor will be in breach ofthe Contract. But ODRC may also have certain obligations to meet. Those
obligations, if any, are setforth in this RFP.
If the
Contractor's failure to meet that completion date is due to ODRC's failure to meet its own
obligations in a timely fashion, then the Contractor will not be in breach of the Contract, and the
completion date will be extended by the same amount of time as the delay caused by ODRC. The
Contractor may not rely on this provision unless the Contractor has given ODRC wrinen notice ofODRC's
failure to meet its obligations. with reasonable specificity, soon after ODRC's delay has begun and while
ODRC's delay is happening. The extension ofthe Contractor's installation time will be the Contractor's
only remedyfor ODRC's delay.
ODRC seeks a complete ICOP. Any incidental items omittedfrom these performance specifications must
be provided by the Proposer in order to deliver a complete. working Hardware and Software configuration
and to be in compliance with these specifications. The Contractor must fully identify, describe. and
document all Systems that are delivered as part ofthe [COP. All Hardware. Software, supplies, and other
required components (such as documentation, conversion, training. and maintenance) for the [COP to be
complete and useful to ODRC should be included in the Proposal by the Proposer.
MCI WorldCom has read, understands, and will comply, with the understanding
that excusable delays would be subject to RFP Section 3.2.13, and not be limited solely
to delays or failures due to ODRC's failure to meet its own obligations in a timely
fashion.
3.1.3 Employment Taxes
The ODRC and Contractor shall be solely responsible for reporting. withholding and paying all
employment related taxes, payments and withholdings for its own personnel. This includes such items as
federal. State and local income taxes, social security. unemployment and disability deductions.
withholdings. and payments. It also includes such items as any interest and penalties not disputed with the
appropriate taxing authority.
MCI WorldCom has read, understands, and will comply.
3.1.4 Sales, Use. Excise, and Property Taxes
The ODRC is exempt from any sales, use, excise, and property tax. To the extent sales. use. excise, or any
similar tax is imposed on the Contractor in connection with the Project, such will be the sole and exclusive
responsibility of the Contractor. The Contractor will promptly pay such taxes, together with any interest
and penalties not disputed with the appropriate taxing authority. whether they are imposed at the time the
services are rendered or a later time.
MCI WorldCom has read, understands, and will comply.
Section XVD-2
OHIO DEPARTMENT OF REHABnrrATION AND CORREcrION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
3.2
Project & Contract Administration
3.2. I Subcontracting
Only the Contractor will perform the ICOP, and the Contractor will not enter into subcontracts for the
ICOP without prior written approvalfrom ODRC. However, the Contractor will not need ODRC's written
approval to subcontract for the purchase of commercial goods or Equipment that are required for
satisfactory performance of the ICOP. All subcontracts will be at the sole expense ofthe Contractor and
the ODRC shall have no liability therefore.
The Contractor will be solely responsible for payment of its subcontractor and any claims of
subcontractors and for any failure of the Contractor or any of its other subcontractors to meet the
performance schedule or performance specifications for the ICOP in a timely and professional manner.
The Contractor will hold ODRC harmlessfor and will indemnify ODRC against any such claims.
The Contractor will assume responsibility for all Deliverables and services offired in the Proposal.
whether it, a subcontractor. or third-party manufacturer provides them in whole or in part. Further, ODRC
will consitkr the Contractor to be the sole point ofcontact with regard to contractual matters, including
payment of all charges under the Contract. The Contractor will be fully responsible for any default by a
subcontractor. just as if the Contractor itse/fhad defaulted.
If the Contractor uses any subcontractors, each subcontractor must have a written agreement with the
Contractor. That written agreement must incorporate this Contract by reference and pass through to the
subcontractor all applicable provisions of this Contract. including, but not limited to. limitations on the
Contractor's remedies, the insurance/indemnity requirements. record keeping ob.ligations. and audit rights.
Should the Contractorfail to pass through any provisions ofthis Contract to one ofits subcontractors, and
the failure damages ODRC in any way, the Contractor will indemnify ODRCfor the damage.
MO WorldCom has read, understands, and will comply.
3.2.2 Record Keeping
The Contractor will keep all financial records in accordance with generally accepted accounting
principles. The Contractor will file documentation relating to this Contract in a manner allowing it to be
readily located. The Contractor will keep all ICOP-related records and documents at its principal place of
business or at its office where the work was performed. Upon request ofthe ODRC, the Contractor, at its
own expense, will make available any ICOP-related records.
Mel WorldCom has read, understands, and will comply.
Section XVD-3
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Otrr PROGRAM (lCOP) AND RELATED SERVICES
3.2.3 Audits
During the term o[this Contract and[or three (3) years after the expiration or termination o[this Contract.
on reasonable notice and during customary business hours. ODRC may audit the Contractor's records and
other materials that relate to the ICOP. This audit right will also apply to ODRC's duly authorized
representatives. If the request to audit is made after the Contract is terminated or expired, not less than ten
(lO) days written notice shall be given to the former Contractor.
If any audit reveals any material deviation from the ICOP's specifications. any misrepresentation, or any
underpayment to ODRC. the Contractor shallfollow any corrective recommendaJions issued by the ODRC
and the ODRC will be entitled to recover damages. as well as the cost o[the audit.
For each subcontract in excess 0[$25.000.00. the Contractor will reqUire its subcontractors to agree to the
requirements o[ this section and o[ the record-keeping section. Subcontracts with smaller amounts
involved need not meet this requirement. But the Contractor may not artificially break up contracts with its
subcontractors to take advantage o[this exclusion.
MO WorIdCom has read, understands, and will comply, with the understanding
that MO WorIdCom may first require any third-party (i.e., not a State employee)
representative of ODRC to execute MO Worldcom's customary Confidential
Information Non-Disclosure Agreement.
3.2.4 Equal Employment Opportunity
During the Project. the Contractor. its subcontractors. or any person acting on behalf o[the Contractor or
its subcontractor. will not discriminate against any employee or applicant[or employment because o[ race.
religion, color. sex, sexual preference. national origin. disability. age. or veteran status. The Contractor
will ensure that applicants [or employment and employees are treated without regard to their Protected
Status.
The Contractor agrees to post notices containing the provisions o[ this section in conspicuous places that
are ovailable to employees and applicants and to state in all solicitations and advertisements[or employees
that it is an equal opportunity employer.
MO WorIdCom has read, understands, and will comply.
3.2.5 Minority Business Enterprises (MBEs)
Minority Business Enterprises (MBEs) are encouraged to submit Proposals to this RFP. If not an MBE,
the Contractor is encouraged. but. not required. to utilize MBEs in their contracting process.
MO WorIdCom has read, understands, and will comply.
Section XVll-4
OHIO DEPARTMENT OF REHABn.rrAll0N AND CORRECTION
INMATE CALL Om PROGRAM (leoP) AND RELATED SERVICES
~--Mel
WORLDCOM
3.2.6 Insurance
In order to protect the State, the ODRC, their officers, agents, and employees from all claims and losses
incu"ed as a result of the ICOP. the Contractor agrees, at its sole cost and expense, to procure and
continue inforce at all times during the term ofthe Contract (and any extensions thereof) in the names of
the Contractor and above-stated entities and/or individuals, the following insurance coverages:
/.
Workers' Compensation, etc.
Workers' Compensation, occupational sickness or disease, disability benefits and other similar
employee benefits. The Contractor will also maintain employer's liability insurance with at
least a $/,000,000.00 limit.
2.
Comprehensive General Liability
Comprehensive general liability insurance against any and all claims for injuries to persons or
damage to property oc~ing in, about or upon any premises under ODRC's control, including
all damage to signs, fIXtures, or other appurtenances now or hereafter erected upon such
premises. Such insurance shall have combined single limits. per occurrence ofnot less than one
million dollars ($/,000,000.00). In addition, a company or companies shall write such
insurance if authorized to engage in the business ofgeneral liability insurance in the State of
Ohio with an A.M Bests rating of "A ".
3. Subcontractor's Comprehensive General Liability
The Contractor shall require each ofits subcontractors to secure and maintain dUring the term
ofthe Contract (or for such lesser amount oftime if the subcontractor is involved less than the
full term ofthe Contract). the insurance coverages set forth in this Section ofthe RFP upon the
same terms and conditions, except that adt:Jjtionally, the Contractor shall also be a named
insured. Such coverage may be reduced or waived with the consent ofthe ODRC since certain
subcontractors have potentially less exposure in liability than other subcontractors, depending
on the nature oftheir work under the Contract.
At the time the Proposer provides the ODRC with the Performance Bond, the Proposer also shallfurnish a
certificate of insurance to ODRC for the required coverages evidencing insurance from an insurance
ca"ier, or c~iers, authorized to do business in Ohio. The certificate must be in aform that is reasonably
satisfactory to ODRC as to the contents of the policies and the quality of the insurance carriers. The
certificate must also:
(l)
Proviek not less than 30 days' notice to ODRC before cancellation or modification of any said
insurance.
(2)
Have an endorsement providing that said insurance is primary insurance and over any coverage held
byODRC.
(3)
List as additional insureds ODRC and the State ofOhio.
MO WorldCom has read, understands, and will comply.
Section XVII-S
OHIO DePARTMENT OF REHABn.rrATION AND CORRECTION
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
+'-----Mel WORLDCOM
3.2.7 Performance Bond
The Proposer shall provide the ODRC with a perforTnQTlCe bond prior to the EjJective Date ofthe COnJract.
The Proposer shall. at no cost to ODRC. execute a performance bond, the terms and conditions of which
have been reviewed and approved by ODRC's legal counsel. The perfortn01We bond shall be acquired
from an ODRC-accepted surety company authorized to do business in the State of Ohio. in the amount of
two million dollars ($2.000.000.00). The bond will serve as an assurance that the ConJractor and all ofits
subcontractors will comply with all the requirements ofthis COnJracl. The bond will also indemnify the
State against all damages it sujJers from any failure ofthe COnJractor or any subconJractor to properly
perform. The term ofthe bond shall be concurrent with the term ofthe Contract and any extensions ofthis
Contract's initial term. ODRC may use the performance bond to ensure performance of the terms and
conditions of the Contract, including but not limited to paying for any lost commissions to ODRC. Each
Proposal shall include a letter ofcommitment from a bonding company for the performance bond. Any
termination ofthis bond by the Contractor is strictly prohibited.
MO WorldCom has read, understands, and will comply, subject to the
following: (a) The total cumulative liability of MO WorldCom to the State for direct
damages, including but not limited to lost commissions, under or in connection with the
contract, shall be limited to Two Million Dollars ($2,000,000), regardless of the theory or
basis of recovery, including but not limited to contract, warranty, tort (including
negligence and strict liability); and (b) In no event shall MO WorldCom be liable to the
State under or in connection with the contract, regardless of the theory or basis of
recovery, for any special, indirect, incidental, exemplary or: consequential damages
whatsoever, whether or not MO WorldCom has been advised of the possibility of such
damages.
3.2.8 Replacement Personnel
If the Proposal contains the names of specific people who will work on the ICOP, such as required by
Section 3.5.19 of this RFP. then the quality and professional credentials of those people are factors in
ODRC's decision to enter into the Contract. Therefore, the Contractor will use all commercially
reasonable efforts to ensure the continued availability of those people. Also. the Contractor will not
remove those people from the ICOP without the prior. wrinen consent ofODRC. except as provided below.
The Contractor may remove a person listed in the Proposal from the ICOP if doing so is necessary for
legal or disciplinary reasons, provided that the Contractor makes a reasonable effort to give ODRC thirty
(30) calendar days' prior. written notice ofthe removal.
The COnJractor must have qualified replacement people available to replace any people listed by name in
the Proposal. When the removal ofa listed person is permitted under this Section, or if a person becomes
unavailable. the Contractor will submit the resumes for two (2) replacement people for each person
removed or who otherwise becomes unavailable. The Contractor will submit the two (2) resumes. along
with such other ilfformation as ODRC may reasonably request. within fzve (5) business days after the
decision to remove a person is made or the unavailability of a listed person becomes known to the
Contractor.
ODRC will select one (1) ofthe two (2) proposed replacements or will reject both ofthem within ten (10)
business days after the Contractor has submitted the proposed replacements to ODRC. ODRC may
reasonably reject the proposed replacements. Should ODRC reject both proposed candidates for any
reason other than their failure to meet the minimum qualifications identified in the RFP, then such
rejection will be deemed a termination for convenience. ODRC may determine that the proposed
replacement candidates meet the minimum qualifications ofthis RFP; however. it may also be determined
Section XVD-6
OHIO DEPARTMENT OF REHABn.rrAll0N AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~----
Mel WORLDCOM
that the new individual(s) result in a substantial fall-off ofexpertise. Therefore. ODRC will have the right
to reject any candidate that ODRC determines will provide it with diminished value.
ODRC has an interest in providing a healthy and safe environment for ilS employees. inmates and visitors
at its facilities. ODRC also has an interest in ensuring. and a right to ensure. that its operations are
carried out in an efficient, professional. legal. and secure manner. ODRC. therefore, will have the right to
require the Contractor to remove any individual working on the ICOP if ODRC determines that any such
individual has or may interftre with ODRC's best interests identified above. In such a case. the request for
removal will be treated as a case in which an individual providing services under this Contract has become
unavailable, and the Contractor will follow the procedures identified above for replacing unavailable
people. This provision applies to people engaged by the Contractor's subcontractors if they are listed as
key people on the Proposal.
MO WorldCom has read, understands, and will comply.
3.2.9 Suspension and Termination
The ODRC and the Contractor shall notify the other party in writing. at least one hundred and twenty (120)
days prior to the end ofthe original contract period. if either party does not intend to renew the Contract
under the terms then in effect.
The ODRC may terminate this Contract if the Contractor defaults in meeting its obligations under this
Contract andfails to cure its default within the time allowed by this Contract, or if a petition in bankruptcy
(or similar proceeding) has been filed by or against the Contractor. ODRC may also terminate this
Contract if the Contractor violates any law or regulation in doing the ICOP. In any such case, the
termination will be for cause. and ODRC's rights and remedies will be those identified below for
terminationfor cause.
On wrinen notice. the Contractor will have thirty (30) calendar days to cure any breach ofits obligations
under this Contract, provided the breach is curable. lfthe Contractor fails to cure the breach within thirty
(30) calendar days after written no~. or ifthe breach is not one that is curable. ODRC will have the right
to terminate the Contract upon not less than thirty (30) days notice. ODRC may also terminate this
Contract in the case of breaches that are cured within thirty (30) calendar days but are persistent.
"Persistent" in this context means that ODRC has notified the Contractor in writing of the Contractor's
failure to meet any of its obligations three (3) times. After the third notice. ODRC may terminate this
Contract without a cure period if the Contractor againfiJils to meet any obligation. The three (3) notices
do not have to relate to the same obligation or type offailure. Some provisions of this Contract may
provide for a shorter cure period than thirty (30) calendar days or for no cure period at all. Those
provisions will prevail over this one. Ifa particular section does not stale what the cure period will be, this
provision will govern.
The notice oftermination shall be effective on the date determined by the ODRC. Upon receipt of such
notice, the Contractor shall continue to perform the ICOP in compliance with the requirements. terms, and
conditions ofthe Contract until the termination date. The Contractor shall fUlly cooperate with the new
Contractor and/or the ODRC in the transition ofthe ICOP. The Contractor shall immediately cease all
work on the termination date. The Contractor shall also immediately prepare a report and deliver it to
ODRC. The report must detail the work completed at the date of termination, and any Deltverables
completed or partially completed but not delivered to ODRC at the time of termination. The Contractor
will also deliver all the completed and partially completed Deliverables to ODRC with its report. But, if
delivery in that manner would not be in ODRC's interest, then the Contractor will propose a suitable
alternative form ofdelivery.
If ODRC terminates
this Contract for cause, it will be entitled to cover for the ICOP by using another
Contractor on such commercially reasonable terms as it and the covering Contractor may agree. The
Contractor will be liable to ODRCfor all costs related to coveringfor the ICOP. The Contractor will also
be liable for any other direct or consequential damages resultingfrom its breach ofthe Contract.
Section XVII-7
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~
-
Mel WORLDCOM
The ODRC shall have the option ofsuspending rather than terminating all or any part ofthe ICOP where
ODRC believes that doing so would serve its best interests. In the case ofsuspension of the lCOP. the
Contractor will not be entitled to any compensation for any work performed.
Any notice ofsuspension shall be effective immediately on the Contractor's receipt ofthe notice. And the
Contractor will prepare a report concerning the lCOP just as is required by this Section in the case of
termination. After suspension of the ICOP, the Contractor will perform no work without the consent of
ODRC and will resume work only on written notice from ODRC to do so. In any case of suspension.
ODRC retains its right to terminate this Contract rather than to continue the suspension or resume the
Project.
Any suspension shall not continue for more than thirty (30) calendar days. The Contractor shall receive
notice from ODRC to resume or terminate the lCOP within the 3D-day period.
Any default by the Contractor or one of its subcontractors will be treated as a default by the Contractor
and all of its subcontractors. The Contractor shall be solely responsible for satisfying any claims of its
subcontractors for any suspension or termination of the Contract and will indemnify ODRC for any
liability to them. Each subcontractor will hold ODRC harmless for any damage caused to them from a
suspension or termination and will look solely to the Contractor for any compensation to which they may
be entitled.
MO WorldCom has read, understands, and will comply, but respectfully
requests that prior to any termination for default it be given some opportunity to cure
the alleged default. MO WorldCom will negotiate in good faith with ODRC regarding
appropriate cure periods for those instances where the RFP currently provides no cure
period.
3.2.10
Representatives
ODRC's "Project Representative" under this Contract will be the person identified in Section 2.1 of this
RFP. The ODRC Project Representative will review all reports made in the performance of the lCOP by
the Contractor. will conduct all liaison with the Contractor. and will accept or reject the Deliverables. The
Project Representative may assign a manager responsible for individual aspects of the ICOP to act on
behalfofthe Project Representative for those individual portions ofthe ICOP.
The Contractor's Project Manager under this Contract will be the person identified on the Proposal as the
"Project Manager". The Project Manager will conduct aI/liaison with ODRC under this Contract. Either
party. upon written notice to the other party. may designate another representative. But the Project
Manager may not be replaced without the apprO'llal of ODRC if s/he is identified in the RFP as a key
individual on the lCOP.
MCI WorldCom has read, understands, and will comply.
Section XVD-S
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
3.2.11
-,.'-::;-----
Mel WORLDCOM
Project Responsibilities
ODRC will be responsible for providing only those things expressly identified. if any. in the REP. If ODRC
has agreed to provide facilities or Equipment. the Contractor, by signing this Contract, warrants that the
Contractor has either inspected the facilities andIor Equipmem or has voluntarily waived an inspection
and will work with the Equipment andIorfacilities on an "as is" basis.
Normal working hours on State property are Monday through Friday, exceptfor State holidays, from 8:00
a.m. to 5:00 p.m., EAstern Standard Time. The Contractor must plan to work within these time constraints.
The Contractor will assume the lead in the areas ofmanagemem. design, and developmem ofthe ICOP.
The Contractor will coordinate the successful execution ofthe ICOP and direct all activities on a day-today basis. with the advice and consent ofthe Project Representative. The Contractor will be responsible
for all communications regarding the progress 0/ the ICOP and will discuss with the Project
Represemative any issues. recommendations, and decisions related to the ICOP.
Since the ICOP requires installation ofEquipment on ODRC's property. ODRC will provitk the Contractor
with reasonable access to the installanon site for the installation and any site preparation that is needed.
After the installation is complete. the Contractor will complete an installation letter and secure the
signature ofthe Project Representative certifying that installation is complete and the ICOP, or applicable
portion ofit, is operationaL The letter will describe the nature, date, and location ofthe installation, as
well as the date it was certified as installed and operational by the Project Representative.
The Contractor will provide a written report to the Project Represemative at least as often as the end 0/
every other week throughout the term ofthe ICOP. The reports will include the number ofhours worked by
task and a percentage.to-completion rate, if applicable. as well as any other special requirements in the
RFP.
Unless otherwise provided in the RFP. the Contractor will be responsible for obtaining all official permits.
approvals. and similar authorizations required by any local, State. orfederal agencyfor the Project.
MCI WorldCom has read, understands, and will comply.
3.2.12
Changes
ODRC may make reasonable changes. within the general scope of the ICOP. in any one or more of the
following: (i) ICOP tasks or subtasks: (ii) time or place ofdelivery: or (iii) period ofperformance. ODRC
will do so by issuing a written order under the Contract describing the nature of the change (Change
Order). Additionally, if ODRC provides directions or makes requests ofthe Contractor without a Change
Order. the Contractor will have the right to request a Change Order from ODRC. Upon receipt of the
Change Order, the Contractor shall proceed with performance o/the ICOP, as changed.
MCI WorldCom has read, understands, and will comply.
Section XVD-9
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OTJT PROGRAM (lCOP) AND RELATED SERVICES
3.2.13
-r:.__- -
Mel WORLDCOM
Excusable Delay
Neither the ODRC nor the Contractor shall be liable for any delay in its performance that arises from
causes beyond its control and without its negligence or fault. The delayed party will notify the other
promptly of any material delay in performance and will specify in writing the proposed revised
performance date as soon as practicable after notice ofdelay. In the event ofany such excusable delay. the
date ofperformance or of delivery will be extended for a period equal to the time lost by reason ofthe
excusable delay. The delayed party must also describe the cause ofthe delay and what steps it is taking to
remove or alleviate the cause. The delayed party may not rely on a claim of excusable delay to avoid
liability for a delay if the delayed party has not taken commercially reasonable steps to mitigate or avoid
the delay. Things that are controllable by the Contractor's subcontractors shall be considered controllable
by the Contractor. except for third-party manufacturers supplying commercial items and parties over
whom the Contractor has no legal control.
MO WorldCom has read, understands, and will comply.
3.2.14
Independent Status ofthe Contractor
The Contractor will be acting as an independent contractor. The partners. employees. officers. and agents
(personnel) of one party. in the performance of this Contract, will act only in the capacity of
representatives of that party and not as Personnel of the other party and will not be deemed for any
purpose to be Personnel ofthe other. Each party assumes full responsibilityfor the actions ofits Personnel
while they are performing services pursuant to this Contract and will be solely responsible for paying its
Personnel, including. but not limited to. withholding of and/or paying income taxes and social security,
workers' compensation, disability benefits and the like. Neither party will commit. nor be authorized to
commit, the other party in any manner. The Contractor's subcontractors will be considered solely the
agents ofthe Contractorfor purposes ofthis Contract. This Contract does not create a partnership orjoint
venture between the parties.
MO WorldCom has read, understands, and will comply.
3.3
Ownership & Handling Q(lntellectual Propenv & Confidential Information
3.3. J Confidentiality
The ODRC may disclose to the Contractor written information that ODRC treats as not subject to public
disclosure or as confidential (Confidential Information) under Ohio or other applicable law. Title to the
Confidential Information and all related materials and documentation the ODRC delivers to the Contractor
will remain with ODRC. The Contractor agrees to treat such Confidential Information as not subject to
public disclosure if it is so marked, otherwise identified as such, or when, by its very nature. it deals with
maners that. ifgenerally known, would be damaging to the best interests ofthe public. other contractors or
potential contractors with ODRC. or individuals or organizations about whom ODRC keeps information.
The following records should be treated as confidential if it includes any proprietary documentation,
materials, flow charts. codes. Software. computer instructions. techniques. models. information, diagrams.
know-how, trade secrets. data. business records. or marketing information. Such confidential information
also includes police and investigative records. files containing personal information about individuals or
employees of ODRC. such as personnel records, tax records. court and administrative records related to
pending actions, any material to which an anorney-client, physician-patient. or similar privilege may
apply, and any documents or records expressly excluded by Ohio law from public records disclosure
reqUirements.
The Contractor agrees not to disclose any Confidential Information to third parties and to use it solely in
conjunction with the ICOP. The Contractor will restrict circulation ofConfidential Information within its
organization and then only to people in the Contractor's organization that have a need to know the
Section XVD-IO
OHIO DEPARTMENT OF REHABn.ITA1l0N AND CORREcnON
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
Confidential Iriformation in conjunction with the ICOP. The Contractor will be liable for the disclosure of
such iriformation whether the disclosure is intentional. negligent. or accidental. unless otherwise provided
below. The Contractor shall defend and incur all costs. including reasonable Q/tomey fees. for actions
which arise as a result ofnoncompliance by the Contractor or its subcontractors. regarding the restrictions
herein.
Notwithstanding the foregoing. the Contractor will not be liable for any unintentional/accidental disclosure
ofConfidential Information that results despite the Contractor's exercise ofat least the same degree ofcare
as it normally takes to safeguard its own secrets. except when the Contractor's procedures are not
reasonable given the nature ofthe COn}identialInformation or when the disclosure nevertheless results in
liability to ODRC.
The Contractor will not incorporate any portion ofany ConfidentialInforma/ion into any work or product.
other than a Deliverable. and will have no proprietary interest in any of the Corifidential Information.
Furthermore. the Contractor will cause all of its employees and subcontractors who have access to any
Confidential Information to execute a confidentiality agreement incorporating the obligations set forth in
this section.
The Contractor's obligation to maintain the confidentiality ofthe Corifidential Information will not apply
where such: (1) was already in the Contractor's possession prior to disclosure by ODRC. and such was
received by the Contractor without obligation of confidence: (2) is independently developed by the
Contractor: (3) is or becomes publicly available without breach ofthis Contract: (4) is rightfUlly received
by the Contractorfrom a third party without an obligation ofcorifidence: (5) is disclosed by the Contractor
with the written consent of ODRC; or (6) is released in accordance with a valid order of a court or
governmental agency. provided that the Contractor (a) notifies ODRC of such order immediately upon
receipt ofthe order and (b) makes. at its sole cost and expense, a timely and reasonable effort to obtain a
protective order from the issuing court or governmental agency limiting disclosure and use of the
Confidential Iriformation solely for the purposes intended to be served by the original order ofproduction.
The Contractor will return all originals ofany CorifidentialInformation and destroy any copies it has made
on termination or expiration ofthis Contract.
The Contractor may disclose CorifidentialInformation to its subcontractors on a need-ta-know basis. but
they will be obligated to the reqUirements ofthis section.
MO WorldCom has read, understands, and will comply, with the understanding
that this provision would operate in mutual fashion, such that ODRC would agree to
keep as confidential, to the extent permitted by the public records laws of Ohio or other
applicable law, any Confidential Information of MO WorldCom or its subcontractors,
consistent with RFP Section 3.3.2, 5th paragraph.
3.3.2 License for Commercial Material
As used in this section, Commercial Material means anything that has been developed by the Contractor or
a third party. commercially available in Ihe marketplace. subject 10 intellectual property rights, and readily
copied through duplication on magnetic media, paper. or other media. Examples include wrinen reports,
books, pictures. videos. movies. computer programs. and computer source code and documentation.
Any Commercial Material that the Contractor intends to deliver as a Deliverable must have the scope of
the license granted in such material disclosed in the Proposal or as an attachment referenced in the
Proposal, if that scope of license is different from the scope of license contained in this section for
Commercial Materials.
Section XVD-ll
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
Except for Commercial Material that is Software (Commercial Software). if the Commercial Material is
copyrighted and published material. then the ODRC will have the rights permitted under the Federal
copyright lawsfor each copy ofthe Commercial Material delivered to it by the Contractor.
Except for Commercial Software. if the Commercial Material is patented, then the ODRC will have the
rights permitted under the Federal patent laws for each copy ofthe Commercial Material delivered to it by
the Contractor.
Except for Commercial Software. if the Commercial Material consists of trade secrets, then ODRC will
treat the material as cotifidential. In this regard, the ODRC will assume all obligations with respect to the
Commercial Material that the Contractor assumes under the Confidentiality section of this Contract with
respect to State records. Otherwise, the ODRC will have the same rights and duties permined under the
Federal copyright laws for each copy of the Commercial Material delivered to it by the Contractor,
whether or not the material is copyrighted when delivered to ODRC.
For Commercial Software. the ODRC will have the rights in items (l) through (8) of this section with
respect to the Software. The ODRC will not use any Commercial Software except as prC1llided in items (1)
through (8) ofthis section or as expressly stated otherwise in this Contract. The Commercial Software may
be:
(I)
Used or copied for use in or with the computer(s) for which it was acquired, including use at any
ODRC institution to which such computer(s) may be transferred.
(2)
Used or copied for use in or with a backup computer for disaster recC1llery and disaster recC1llery
testing purposes or if any computerfor which it was acquired is inoperative.
(3)
Reproducedfor safekeeping (archives) or backup purposes.
(4)
Modified, adapted. or combined with other computer Software. prC1llided that the modified. combined,
or adopted portions ofthe derivative Software incorporating any ofthe Commercial Software will be
subject to the same restrictions setforth in this Contract.
(5)
Disclosed to and reproducedfor use on behalfofthe ODRC by support service contractors or their
subcontractors, subject to the same restrictions setforth in this Contract.
(6)
Used or copiedfor use in or transferred to a replacement computer.
However:
(7)
If the Commercial Software delivered under this Contract is published and copyrighted, it is licensed
to ODRC without disclosure prohibitions.
(8)
If any Commercial Software
is delivered under this Contract with the copyright notice in J 7 U.S. C.
401. it will be presumed to be published, copyrighted, and licensed to ODRC without disclosure
restrictions, unless a statement substantially as follows accompanies such copyright notice:
"Unpublished - rights reserved under the copyright laws ofthe United States." The ODRC will treat
such Commercial Software as Corifidentiaiinformation to the extent that such is actually the case.
MCI WorldCom has read, understands, and will comply, with the understanding
that MO WorldCom will incorporate and/or deliver only Commercial Material that
can be used by ODRC for the purpose of operating the ICOP as contemplated by this
RFP. Such Commercial Material shall remain the property of Mel WorldCom and/or
its third party provider(s), as applicable, subject to the license or other rights granted to
ODRC herein.
Section XVD-12
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND R.E1.ATED SERVICES
3.4
+:.--Mel WORLDCOM
Representations, Warranties And Liabilities
3.4.1 General Warranties
The Contractor warrants that the recommendations. guidance. and performance of the Contractor under
this Contract will: (I) be in accordanee with sound professional standards and the requirements of the
Contract and without any material defects: (2) unless otherwise provided in the REP. be the work solely of
the Contractor: and (3) no Deliverable will infringe on the intellectual property rights ofany third party.
Additionally. with respect to the Contractor's activities under this Contract. the Contractor warrants that:
(l) the Contractor has the right to enter into this Contract; (2) the Contractor has not entered into any
other contracts or employment relationships that restrict the Contractor's ability to perform the
contemplated services; (3) the Contractor will observe and abide by all applicable laws. rules and policies,
including those of ODRC regarding conduct on any premises under ODRC's control; (4) the Contractor
has good and marketable title to any goods delivered under this Contract: (5) all Hardware. Software,
firmware. and similar devices and materials provided under this Contract will be "year 2000 compliant",
meaning that the Hardware. Software, firmware. and similar devices and materials are designed to operate
without regard to the turning of the century and will process dates in a manner that takes into account
dates occurring before and after the turning ofthe century. such that there will be no interruptions in the
services provided by the Contractor hereunder: and (6) the Contractor has the right and ability to grant the
license granted in any Deliverable.
All warranties ofthe Contractor shall be in effect for the term ofthe contract and will survive the Contract
where applicable. If any portion ofthe Project fails to comply with these warranties. and the Contractor is
so notified in writing. the Contractor will correct such failure. The Contractor will also indemnify the
ODRC for any damages and claims by third parties based on a breach of these warranties,
This
obligation ofindemnification will not apply where ODRC has modified or misused the Deliverable and the
claim is based on the modification or misuse. ODRC agrees to give the Contractor notice of any such
claim as soon as reasonably practicable,
If a successful claim ofi!ffringement is made, or if the Contractor reasonably believes that an infringement
claim that is pending may actually succeed. the Contractor will do one ofthe follOWing three things: (1)
modify the Deliverable so that it is no longer infringing; (2) replace the Deliverable with an equivalent or
bener item; or (3) acquire the right for ODRC to use the i!ffringing Deliverable as it was intended for
ODRC to use under this Contract.
MO WorldCom has read, understands, and will comply, subject to the following
clarifications:
(A) As to whether any Deliverable will infringe the intellectual property rights of
any third party:
(1) MO WorldCom will pass through to ODRe the warranties in that
regard, if any, that MO WorldCom 's equipment manufacturer(s), software
provider(s) or other subcontractors/vendors may provide, to the extent the terms
of such warranties permit us to do so, with the understanding that ODRC would
look exclusively and directly to such manufacturer(s), etc. for its remedies under
the terms of such warranty. MO WorldCom is unable, however, to make any
independent representations, warranties or indemnities regarding the patents or
Section XVII-13
OHIO DEPARTMENT OF REHABILITATION AND CORRECTION
INMATE CAll Our PROGRAM (lCOp) AND RELATED SERVICES
other intellectual property rights which may be embodied in any Deliverable not
manufactured or developed by MO WorldCom; and
(2) As to its own network services or other Deliverables manufactured or
developed by MO WorldCom:
"(a) MCI WorldCom, at its expense, will defend the State from and
against any third party claim, action, suit, or proceeding ("Oairn")
alleging that MO WorldCom's transport network or any technology
developed by MO WorldCom's personnel for the subject contract and
provided by MO WorldCom to the State pursuant to the subject contract
(individually a "Service" and collectively the "Services"), when used in
conformity with all applicable written instructions and documentation,
infringes any u.s. patent, trademark, or copyright or constitutes
misappropriation of a trade secret under u.s. law. MCI WorldCom will
indemnify the State for damages for infringement occurring during the
term of the contract and finally awarded against the State or agreed to by
MCI WorldCom in settlement of such Oairn, and for the State's
reasonable costs incurred as a result of such Oaim. MCI WorldCom shall
have the exclusive right to defend, counter-sue, or settle any such Oaim
and to collect all damages, costs, fees, and other charges awarded from
any such Oairn. MO WorldCom's obligation to defend and indemnify
the State under this clause is contingent upon the State's providing MO
WorldCom (x) prompt written notice of any Oaim; and (y) at MO
WorldCom's expense, all information and assistance requested by MO
WorldCom to settle, defend, or bring a counter-suit in conjunction with
anyOaim.
(b) Notwithstanding anything to the contrary herein, MO WorldCom
shall have no obligation to defend or indemnify the State for any Oaim
arising out of or relating to (i) designs or specifications provided by the
State, (li) modifications to any service or product provided hereunder
made by or on behalf of the State where but for such modifications there
would have been no claim of infringement or misappropriation, (iii) use of
any service or product provided hereunder in combination with any other
products or services where but for this combination there would have
been no claim of infringement or misappropriation, (iv) transmission of
State-supplied content, data, or other information, or (v) infringement
after the expiration or termination of the contract. To the fullest extent
permitted by applicable law, the State shall defend, indemnify and hold
Section XVD-14
OHIO DEPARTMENT OF REHABILITAnON AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
~---
Mel WORLDCOM
MO WorldCom harmless from and against any Oairns covered by the
exclusions set forth in this paragraph.
(c) If the State's indemnified use of any Service is enjoined or otherwise
prohibited, or if MO WorldCom reasonably believes that there exists a
threat of the same, MO WorldCom shall have the right, in its sole
discretion and at its expense, in addition to its indemnification obligations
above, to: (i) obtain for the State the right to continue to use the affected
Service; (ii) replace the affected Service with a non-infringing service; (iii)
modify the affected Service so that it becomes non-infringing; or (iv)
terminate provision of the affected Service and/ or terminate this Contract.
(d) THE PRECEDING PARAGRAPHS (a) THROUGH (c) SET FORTH
THE SOLE AND EXCLUSIVE REMEDY OF THE STATE, AND THE
ENTIRE OBUGATION AND UABIUTY OF MO WORLDCOM, AS TO
ANY CLAIMS OF INFRINGEMENT OR MISAPPROPRIATION OF
THIRD PARTY RIGHTS IN CONNECTION WITH ANY SERVICES (as
defined in paragraph (a) above) PROVIDED BY MO WorldCom
HEREUNDER."
(B) As to year 2000 compliance, MO WorldCom has read, understands, and will
comply, subject to its response to RFP Section 5.1.5; and
(q MO WorldCom has, or will timely obtain, the right and ability to grant the
license granted in any Deliverable."
3.4.2 Software Warranty
On acceptance. andfor the remaining term ofthe Contract after the date ofacceptance ofany Deliverable
that includes Software. the Contractor warrants as to all Software developed under this Contract that: (l)
the Software will operate on the computer(s) for which the Software is intended in the manner described in
the relevant Software documentation, the Contractor's Proposal. and the RFP: (2) the Software will befree
of any material defects: (3) the Contractor will deliver and maintain relevant and complete Software
documentation, commentary. and source code: and (4) the source code language used to code the Software
is readily available in the commercial market. widely used and accepted for the type of programming
involved, and support programming in that language is reasonably available in the open market: and (5)
the Software and all maintenance will be prOVided in a profeSSional. timely. and effICient manner.
For Commercial Software licensedfrom a third party that is incorporated in a Deliverable. the Contractor
represents and warrants that it has done one ofthe following three things: (l) obtained the rightfrom the
third-party licensor to commit to the warranties and maintenance obligations in this Section: (2) obtained a
binding commitment from the licensor to make those warranties and maintenance obligations directly to
ODRC: or (3) fully disclosed in the RFP any discrepancies between the requirements ofthis section and the
commitment the third-party licensor has 11UJde.
Section XVll-15
OHIO DEPARTMENT OF REHABIUfATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOp) AND RELATED SERVICES
'+::;--_.
Mel WORLDCOM
In addition, for Commercial Software that is incorporated in a Deliverable. the Contractor will: (1)
maintain or cause the third-party licensor to maintain the Commercial Software so that it operates in the
manner described in the RFP (or any attachment referenced in the RFP) and relevant Commercial
Software documentation; (2) supply technical buJletins and updiJted user guides: (3) supply ODRC with
updates. improvements. enhancements. and modifications to the Commercial Software and documentation
and, if aval1able. the commentary and the source code; (4) correct or replace the Commercial Software
and/or remedy any material programming error that is attributable to the Contractor or the third-party
licensee: (5) maintain or cause the third-party licensor to maintain the Commercial Software and
documentation to reflect changes in the subject matter the Commercial Software deals with; (6) maintain
or obtain a commitment from the third-party licensor to maintain the Commercial Software so that it will
properly operate in conjunction with changes in the operating environment in which it is designed to
operate.
For purposes of the warranties and the delivery requirements in this Contract. Software documentation
means well written, readily understood. clear. and concise instructions for the Software's users as well as a
System administrator. The Software documentation will provide the users ofthe Software with meaningful
instructions on how to take full advantage ofall ofthe capabilities designed for end users. It also means
installation and System administration documentationfor a System administrator to allow proper control.
configuration. and management ofthe Software. Source code means the uncompiled operating instructions
for the entire System. But the Contractor will not be obligated to provide source code for Commercial
Software unless it is readily available from the licensor. The source code will be provided in the language
in which it was wrinen and will include commentary that will allow a competent programmer projicient in
the source language to readily interpret the source code and understand the purpose ofall routines and
subroutines contained within the source code.
As to the requirements regarding Commercial Software set forth in the second
through fourth paragraphs of this provision, MO WorldCom has read, understands,
and will comply. As to any software developed by MO WorldCom1s software
provider(s) under this Contract, MCI WorldCom will pass through to OORe the
representations, commitments, and warranties, if any, provided by such provider(s), to
the extent the terms of such warranties permit us to do so, with the understanding that
OORC would look exclusively and directly to such provider(s) for its remedies under
the terms of such warranty. MCI WorldCom does not, however, make any independent
representations, commitments, or warranties regarding such software, express or
implied, either in fact or by operation of law, statutory or otherwise, including but not
limited to, any implied warranties of merchantability or fitness for a particular
purpose.
Section XVD-16
OHIO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL our PROGRAM (lCOP) AND RELATED SERVICES
~
Mel Wi----O-iR.-WCOM
3.4.3 Equipment Warranty
If any electrical Equipment. mechanical device. computer Hardware, telecommunications Hardware, or
other type ofmachinery (Equipment) will be a part ofany Deliverable. the following warranties apply. The
Contractor warrants that the Equipment fully complies with all government environmental and safety
standards applicable to the Equipment. The Contractor also warrants, on the acceptance dllJe of the
Equipment. andfor the remaining term ofthe Contract after the date ofacceptance, that the Equipment will
petform substantially in accordance with specifications described in the RFP, the user manuals. technical
materials. and related writings published by the manufacturerfor the Equipment.
The Contractor will notify ODRC in writing immediately upon the discovery of any breach of the
warranties given above.
The Contractor will cause the Equipment to petform as required, if any EqUipment does not meet the above
warranties.
Mel WorldCom has read, understands, and will comply, with the clarification
that MO WorldCom will pass through to ODRC the representations, commitments and
warranties, if any, provided by its Equipment and Hardware supplier(s), to the extent
the terms of such warranties permit us to do so, with the understanding that ODRC
would look exclusively and directly to such supplier(s) for its remedies under the terms
of such warranty. MO WorldCom does not, however, make any independent
representations, commitments or warranties regarding such Equipment or Hardware,
express or implied, either in fact or by operation of law, statutory or otherwise,
including but not limited to any implied warranties of merchantability or fitness for a
particular purpose.
3.4.4 Indemnityfor Property Damage and BodUy Injury
The Contractor will indemnify ODRClState for all liability and expense resulting from bodily injUry to any
person (including injury resulting in death) and damage to property arising out ofthe petformance ofthe
Contract, providing such bodily i'liury or property damage is not due to the negligence ofODRC.
MO WorldCom has read, understands, and will comply.
Section XVD-17
OHIO DEPARTMENT OF REHABnrrA1l0N AND CORRECTION
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
3.5
MClIM~O-IJl.-'LDCOM
Acceptance And Maintenance
3.5.1 Standards ofPerformance and Acceptance
There will be a periodfor performance testing ofthe 1COP. During the performance period. ODRC. with
the assistance ofthe Contractor. will perform acceptance testing. The performance period will last up to
90 calendar days. during which time the ICOP must meet the standard ofperformance required by the RFP
for thirty (30) calendar days. The performance criteria in the RFP will be supplemented with the relevant
manufacturer's specifICations and manuals, relevant user manuals. technical materials. and related
writings, to the extent that the specifications in those writings supplement and refine rather than contradict
the performance criteria in the RFP. Network performance standards shall be a minimum of 99.5%.
Acceptance of the ICOP depends on a successful completion of the performance period defined in this
section and the RFP. This section applies to the ICOP. and any part of it, as well as replacements or
substitutesfor the ICOP after completion ofa successful performance period.
If the ICOP does not meet the standard ofperformance during the performance period, ODRC will give the
Contractor details about the problems in a timely manner and in a useful and relevant form. Until all
outstanding problems have been demonstrably corrected by the Contractor. the performance period will
not restart and the lCOP (or part thereof) will not be accepted. The performance test will continue on a
day-by-day basis until the standard ofperformance is metfor a total of30 calendar days.
If the ICOP fails to meet the standard of performance after 90 calendar days from the start of the
performance period, the Contractor will be in deftnllt and will have a 30-day cure period. In addition to all
other remedies ODRC may have under this Contract. ODRC will have the right to request correction or
replacement ofthe relevant portion ofthe ICOP.
The ICOP may have components that can be testedfor acceptance individually. If that is so. there may be
acceptance criteria listed on the RFP for each part of the 1COP that will be independently tested and
accepted. But. unless the RFP expressly provides otherwise. the failure of any independently tested
component to meet its acceptance criteria will give ODRC the right to reject the enlil'e ICOP.
Alternatively. i/ODRC determines that it is in ODRC's interest to reject only the part ofthe ICOP that was
independently and unsuccessfully tested, it may do so. If ODRC chooses this option, the Contractor must
acquire an acceptable replacementfor the rejected component.
The acceptable level ofperformance for the ICOP will be 99.5%, unless otherwise specified in the RFP.
The performance level for the ICOP is computed by dividing the sum of the uptime by the number of
working hours during the test time. Uptime is defined as the total hours. rounded to the nearest quarter
hour, during which all components of the ICOP are operational and all jUnctions of the ICOP are
available to its users. The number ofworking hours is defined as the total number ofworking hoursfor the
period during which the lCOP was scheduled to be available to its users. Uptime and downtime will be
measured in hours and quarter hours.
The ICOP downtime is that period when any part ofthe lCOP is inoperable due to failure ofthe lCOP or a
particular Deliverable to operate according to the specifications in the RFP, the user documentation. or
the published technical specifications.
During a period of downtime, ODRC may use operable components of the ICOP when that will not
interftre with repair ofinoperable components ofthe ICOP.
Downtime will start from the time ODRC notifies the Project Manager ofthe inoperable condition of the
ICOP until the ICOP is returned in proper operating condition.
The lCOP will not be accepted until the performance period is complete.
Should it be necessary. ODRC may delay the start ofthe performance period, but the delay will not exceed
thirty (30) consecutive calendar days after the scheduled date for implementation of the ICOP. Such a
Section XVll-18
OHIO DEPARTMENT OF REHABILITAnON AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
+:.----MCIWORWCOM
delay will not be considered a suspension ofwork under the Suspension and Termination section ofthis
Contract.
MO WorldCom has read, understands, and will comply.
3.5.2 Software Maintenance
During the- contract period, the Contractor will correct any material programming errors that are required
to make the System(s) function as intended, provided that ODRC notifies the Contractor, either oralJy Or in
writing.
For Software classified as Commercial Software andfor which ODRC has not signed a separate license
agreement. the Contractor will acquire the right to maintenance for the Contract term. That maintenance
will be the third-party licensor's standard maintenance program. But. at a minimum, that maintenance
program must include all new releases, updates. patches, and fixes to the Software. It will also include a
commitment to keep the Software current with the operating environment in which it is designed to function
(and, if applicable, the subject matter covered by the Software) and to correct material defects in the
Software in a timelyfashion.
If the licensor is unable to provide maintenance during the Contract term, then the licensor must be
committed to doing one (l) ofthe folJowing two (2) things: (l) give ODRC a pro rata refund ofthe license
fee based on afour (4) year usefUl 11ft; or (2) release the source code for the Software to ODRCfor use by
ODRC solely for the purpose ofmaintaining the copy(ies) ofthe Software for which ODRC has a proper
license. For purposes of receiving the source code, ODRC agrees to treat it as confidential and to be
obligated to the requirements under the Confidentiality section ofthis Contract with respect to the source
code. That is, with respect to the source code that ODRC gets under this section, ODRC will do all the
things that the Confidentiality section requires the Contractor to do in handling ODRC's Confidential
Information.
MCI WorldCom has read, understands, and will comply.
3.5.3 Equipment Maintenance
For the duration of the contract. the Contractor will provide Equipment maintenance to keep the
Equipment in or restore the Equipment to good working order. This maintenance will include preventative
and remedial maintenance, installation ofsaftty changes, and installation of engineering changes based
upon the specific needs of the individual item of Equipment This maintenance will include the repair.
replacement, or exchange deemed necessary to keep the Equipment in good working order. For purposes
of this Contract, Equipment restored to good working condition means Equipment that performs in
accordance with the manufacturer's published specifications and the RFP.
The Contractor will exert its best efforts to perform allfault isolation and problem determination attributed
to the Equipment covered under this Contract.
MO WorldCom has read, understands, and will comply.
Section XVU-19
OHIO DEPARTMENT OF REHABIUTATION AND CORREcnON
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
~----
Mel WORLDCOM
3.5.4 Equipment Maintenance Standards
Remedial Equipment maintenance by the Contractor will be completed within eight (8) business hours after
notification by ODRC that mainte1Ul11Ce is required. In the cose of preventative maintenance. lhe
Contractor will perform such in accordance with the manufacturer's published schedule and specifications.
If maJ"nte1Ul11Ce is not completed or substitute Equipment provided withJ"n eight (8) hours after notification
by ODRC. the Contractor will be in breach ofthe Contract. A// maintenance will also meet any standards
contained in the RFP. The Contractor will provide adequate staffto prOVide Ihe maintenance reqUired by
this Contract.
MO WorldCom has read, understands, and will comply.
3.5.5 Response to Mainte1Ul11Ce Calls
Should any critical component ofthe ICOP provided by the Contractorfail. the Contractor must respond 10
ODRC's maintenance/repair calls in the following manner:
I.
"Response" to a maintenance call requires that the Contractor must begin remote testing of the
System or have a qualified technician (suitably eqUipped for the insta/led System, components or
System Hardware/SoflWare) on site at the reporting ODRC location.
2.
After receipt o/the service ca/lfrom ODRC. the Contractor is required to notify the reporting/aci/iry.
by the required response times outlined in this Section, that it has commenced (or completed) remote
testing or when a qualified service technician will be on site tofacilitate repair 0/the service.
MCI WorldCom has read, understands, and will comply.
3.5.6 Definition ofa "Major Emergency"
A "Major Emergency" shall be defined as an occurrence ofany o/the/ollowing:
I.
A failure 0/ a local or remote processor. its common Equipment or power supplies which render the
System incapable 0/performing its normaljunctions.
2.
A/ai/ure o/the recording EqUipment or any o/its components that affects
the fUll recording operation.
3.
A fai/ure 0/50% or more ofthe inmate stations at any one area within an ODRCfacility.
4.
A failure ofthe System junctions that results in the ability 0/ inmates to place calls without the use of
PINs.
5.
A/ai/ure o/the Systemjunctions that results in the ability ofinmates to make direct dialed calls when
the System is operating in col/ect-only mode.
6.
Afai/ure ofthe Systemjunctions that results in the ability o/the inmate to reach a "live" operator.
MO WorldCom has read, understands, and will comply.
Section XVll-20
OHIO DEPARTMENT OF REHABIUTAnoN AND CORREcnON
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
-y-:.----
Mel WORLDCOM
3.5.7 Ri!sponse Times for a "Major Emergency"
I.
For a "Major Emergency" the ConJractor must respond to the service problem within one (1) hour
of initial trouble report by ODRC facility. through the use ofremote testing or access. Records of
testing to comply with this requirement must be available to ODRC upon request.
2.
The Contractor must contact the ODRC site contact with remote testing results (or an update ofthe
remote testing process) within two (2) hours of the initial trouble report (if the System is suitably
equipped for such testing). Otherwise, within two (2) hours of the original service call from the
ODRC institution, the ConJractor must notify the ODRC site contact that a technician has been
dispatched and must advise the estimated time ofarrival.
3.
Should the problem not be resolved via remote access. the Contractor must have a qualified
technician, suitably equipped for the installed System, on site at ODRC institution Within four (4)
hoursfrom the time ofinitial trouble report.
MO WorldCom has read, understands, and will comply.
3.5.8 Repair Timesfor a Major Emergency
J.
ODRC understands the tentative nature ofensuring that a repair to any ICOP is completed in a set
period of time. Thus, the Contractor is required to meet all response times listed above under the
"response" definilion. In regard to repairing the System to bring it to normal operating status, the
Contractor is required to use commercially reasonable efforts to repair the System Within eight (8)
hours ofthe initial trouble callfrom ODRCfacility.
2.
In the event of extraordinary repair obstacles for which the Contractor exceeds the eight (8) hour
time-ta-repair requirement. notification and a detailed plan ofrepair shall be made to ODRC by the
Contractor.
MO WorldCom has read, understands, and will comply.
3.5.9 Definition ofRoutine Service
J.
For the purpose of this RFP, Routine Service shall be defined as a System failure or problem other
than a Major Emergency item as listed above or defined by ODRC.
MO WorldCom has read, understands, and will comply.
Section XVll-21
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL OllT PROGRAM (lCOP) AND RELATED SERVICES
3.5. J0
~---
Mel WORLDCOM
Response Times for Routine Service
J.
For Routine Service, the Contractor must respond to the service problem within four (4) hours of
initial trouble report by the ODRC facility, through the use ofremote testing or access. Records of
testing 10 comply with this requirement must be available to ODRC upon request.
2.
Should the System component not be equipped for remote access, the Contractor must have a
qualified technician, suitably equipped for the installed System, on site al the ODRC facility within
twelve (12) business hoursfrom the time ofinitial trouble report. Business hours are defmed as 8:00
a.m. to 5:00 p.m., Monday through Friday.
3.
The Contractor must notify the ODRC site contact with remote testing results (or an update of the
remote lesting process) within six (6) hours ofthe original trouble report. Otherwise. within six (6)
hours ofthe original service call from the ODRC institution, the Contractor must notify the ODRC
sile contact that a technician has been dispatched and must advise the estimated time ofarrival.
MO WorldCom has read, understands, and will comply.
3.5. JJ
Critical Component Availability
I.
The Proposal must describe the procedure for ensuring lhat critical components are located within
Ihe available service area for each ODRC institution.
2.
The Proposer must guarantee to ODRC thai all parts and materials necessary to repair the proposed
ICOP are readily available to on-site service personnel 24 hours per day. seven days per week. 365
days per year. ODRC will not accept the delay of System repair based on the fact that service
personnel cannot access a parts warehouse. office or similar Contractor facility because the facility
is not open "after hours ", weekends or holidays.
MO WorldCom has read, understands, and will comply.
3.5. J2
Escalation Procedures During Maintenance Service
J.
The Proposal must describe escalation procedures to address inadequate response to service calls.
frequent repetition ofthe same service problem, inadequate repairs to service. etc. These described
procedures must include the name and title ofservice and management personnel as well as criteria
for service escalation to higher levels within the Contractor's organization.
2.
Updated contact names and telephone numbers of the service and management positions for rapid
problem escalation must be made available to ODRC immediately upon request.
MO WorldCom has read, understands, and will comply.
3.5. J3
Trouble Reports
J.
The Proposal must describe procedures for accepting maintenance calls. entering of trouble tickets,
escalation criteria and procedures, etc.
2.
The Proposal must describe the co"ect manner in which to report and log System troubles or order
addilions to the System from the Proposer.
MO WorldCom has read, understands, and will comply.
Section XVU-22
OHIO DEPARTMENT OF REHABn.rrATION AND CORREcnON
INMATE CALL Our PROGRAM (lCOP) AND RELATED SERVICES
3.5.14
T::---
Mel WORLDCOM
Answering ofMaintenance Calls
The Proposal must ensure and state that all maintenance calls from ODRC shall be answered by a "live"
operator/service representative at all times.
MCI WorldCom has read, understands, and will comply.
3.5.15
Monthly System Downtime
1.
The cumulative monthly "downtime" (System inaccessible) for the proposed JCOP must not exceed
the parameters agreed upon by the Proposer and ODRC at the time ofcontract and installation.
2.
The Contractor must track all System downtime for each ODRCfacility and compile and submit perfaCility records ofthese measuresfor ODRC review each month.
MO WorldCom has read, understands, and will comply.
3.5.16
Equipment Maintenance Continuity
If the Contractor is unable to provide maintenance services to meet ODRC's ongoing performance
requirements and if, in ODRC's sole opinion. the Contractor is unlikely to resume providing warranty
services that meets ODRC's ongoing performance requirement. the Contractor will be in default. ODRC
then will be entitled to the remedies in the default section ofthis Contract. But ODRC will also be entitled
to the following items from the Contractor: (a) all information necessary for ODRC to perform the
maintenance, including logic diagrams, maintenance manuals and System and unit schematics, as modifJed
by the Contractor; and (b) a listing ofsuppliers capable ofsupplying necessary parts.
Any information in items (a) and (b) above that is rightfidly identified by the Contractor as proprietary
information will be maintained in confidence by ODRC except where disclosure to a third party is
necessary for ODRC to continue the maintenance. However, any third party to whom disclosure is made
will agree to hold such proprietary information in confidence and to make no fiuther disclosure of it.
Further, ODRC agrees that any such proprietary information will be used solely to perform the
Contractor's maintenance obligations hereunder and will be returned to the Contractor upon completion of
the such use.
MO WorldCom has read, understands, and will comply.
3.5.17
Principal Period ofMaintenance
Maintenance will be ovailable 24 hours per day and seven (7) days per week. The Contractor must provide
all post installation System programming and maintenance services, including related travel expenses, at
no cost to ODRC.
MO WorldCom has read, understands, and will comply.
Section XVD-Z3
OHIO DEPARTMENT OF REHABILITATION AND CORREcnON
INMATE CALL Our PROGRAM (leoP) AND RELATED SERVICES
3.5.J8
MClIM-----O--R-WCOM
Maintenance Access
The Contractor will kBep the ICOP in good operating condition during the warranJy period and any annual
maintenance period during which Contractor contractsfor continued maintenance. and ODRC will provide
the Contractor with reasonable access to the ICOP to perform maintenance. All maintenance that requires
the ICOP to be inoperable must be performed outside ODRC's customary working hours except when the
ICOP is already inoperable. Preventive or scheduled maintenance will be performed at mutually
agreeable times. within the parameters ofthe manufacturer's published schedule.
MO WorldCom has read, understands, and will comply.
3.5. J9
Key Maintenance Personnel
The Proposer shall identify all key people who will prOVide maintenance on the ICOP, furnish ODRC with
a means of identifying these people. furnish ODRC with their credentials. and notify ODRC at least 30
calendar days in advance of any reductions in staffing levels of key people serving ODRC. Provide
response in accordance with Section 4.5.
MO WorldCom has read, understands, and will comply.
3.6
Construction
3.6.J Entire Document
This Contract. as described in Section 3.8 of this RFP. is the entire agreement between the parties with
respect to the subject matter and supersedes any and all previous statements or agreements. whether oral
or written.
MO WorldCom has read, understands, and will comply.
3.6.2 Binding Effict
This Contract will be binding upon and inure to the benefit of the respective successors and assigns of
ODRC and the Contractor.
MO WorldCom has read, understands, and will comply.
3.6.3 Amendments - Waiver
No change to any provision of this Contract will be effective unless it is in writing and signed by both
parties. The failure ofeither party at any time to demand strict performance by the other party ofany of
the terms ofthis Contract will not be a waiver ofthose terms. Waivers must be in writing to be effictive.
Either party may at any later time demand strict performance.
MO WorldCom has read, understands, and will comply.
Section XVD·Z4
OHIO DEPARTMENTOFREHABIUTATION AND CORRECI10N
INMATE CALL OUT PROGRAM (lCOP) AND RELATED SERVICES
3.6.4 Severability
If any provision
of this Contract is held by a court of competent jurisdiction to be contrary to law. the
remaining provisions ofthis Contract will remain in fUll force and effict to the extent that such does not
create an absurdity.
MCI WorldCom has read, understands, and will comply.
3.6.5 Construction
This Contract will be construed in accordance with the plain meaning of its language and neither for nor
against the drafting party.
MO WorldCom has read, understands, and will comply.
3.6.6 Headings
The headings used herein are for the sole sake ofconvenience and will not be used to interpret any section.
MO WorldCom has read, understands, and will comply.
3.6.7 Notices
For any notice under this Contract to be effictive it must be made in writing and sent by hand. certified
mail. overnight delivery/courier service. or registered mail to the mailing address of the Project
Representative. as provided in Section 2.1 ofthe Contract. unless such party has IWtified the other party. in
accordance with the provisions ofthis section, ofa new mailing address. This notice requirement will not
apply to any notices that this Contract expressly authorized to be made orally.
MO WorldCom has read, understands, and will comply.
3.6.8 Continuing Obligations
The terms ofthis Contract will survive the termination or expiration ofthe ICOP and the timefor collecting
anyjinal payment ofCommissions. except where such creates an absurdity.
MO WorldCom has read, understands, and will comply.
3.7
Law & Courts
3.7.1 Compliance with Law
The Contractor and the ODRC agree to comply with all applicable federal. State. and local laws. and all
applicable rules. in performing the Contract. and fUrther agree to require all of its subcontractors to
comply with the same.
MO WorldCom has read, understands, and will comply.
Section XVll-2S
OHIO DEPARTMENT OF REHABIUTATION AND CORRECDON
INMATE CALL Our PROGRAM (leaP) AND RELATED SERVICES
-,k------
Mel WORLDCOM
3.7.2 Drug-Free Workplace
The Contractor will comply with all applicable state and federal laws regarding keeping a drug-free
workplace. The Contractor will make a goodfaith effort to ensure that all ofits employees and all of its
subcontractors' employees, while wor/dng on state property, will not have or be under the influence of
illegal drugs or alcohol or abuse prescription drugs in any way.
MO WorldCom has read, understands, and will comply.
3.7.3 Conflicts ofInterest
No Personnel of the Contractor may voluntarily acquire any personal interest that confliCts with their
responsibilities under this Contract Additionally. the Contractor will not knowingly permit any public
official or public employee who has any responsibilities related to this Contract to acquire an interest in
anything or any entity under the Contractor's control if such an interest would conflict with that official's
or employee's duties. The Contractor will disclose to the ODRC knowledge of any such person who
acquires an incompatible or conflicting personal interest related to this Contract and lhe Contractor will
take steps to ensure lhat such a person does nol participate in any aClion ajftcting the work under this
Contract. This will nol apply when ODRC has delermined, in the lighl of the personal interest disclosed,
that said person ~ participalion in any such action would not be contrary to the public interest.
MO WorldCom has read, understands, and will comply.
3.7.4 Ohio Ethics and Elections Law
The Contractor certifies that it is currently in compliance and will continue to adhere 10 the requirements
ofthe Ohio ethics law, O.R.e. §J02.04. The Contractor affirms that, as applicable to lhe Contractor. no
party listed in Divisions (1) or (J) of ORC Section 35/7.13 or spouse of such party has made, as an
individual, within lhe two (2) previous calendar years, one or more contributions totaling in excess of
$1,000.00 to the Governor ofthe State ofOhio or to his campaign committees.
MO WorldCom has read, understands, and will comply.
3. 7.5 Injunctive Relief
Nothing in this Contract is intended to limit the ODRC~ right to injunctive relief if such is deemed
necessary to protect its interests.
MCI WorldCom has read, understands, and will comply, with the understanding
that this clause would apply mutually.
Section XVII-26
OHIO DEPARTMENT OF REHABIUTATION AND CORRECTION
INMATE CALL OUT PROGRAM (ICOP) AND RELATED SERVICES
~----
Mel WORLDCOM
3.7.6 Assignment
The Contractor may not assign this Contract or any ofits rights or obligations under this Contract without
the prior, written consent ofthe ODRC. The ODRC may not unreasonably withhold. condition or delay its
consent to any such asSignment.
MO WorldCom has read, understands, and will comply, with the clarification
that MO WorldCom reserves the right to assign or otherwise transfer this Contract, in
whole or in part, to any parent, or any other controlled subsidiary or affiliate thereof, or
to any purchaser of all or substantially all of its assets.
3.7.7 Governing Law
This Contract. and any amendment or attachment hereto. shall be governed by, construed. en/orced. and
interpreted in accordance with the laws ofthe State ofOhio without reference to its principles ofconfliCts
oflaw. except to the extent the Communications Act of 1934. as amended. and as interpreted and applied
by the Federal Communications Commission or any other applicable federal law applies. Venue for any
disputes will lie with the appropriate court in Frank/in County. Ohio.
Any action or proceeding against any of the parties hereto relating in any way to this Contract or the
subject matter hereof shall be brought and enforced exclusively in the competent courts of Ohio. The
pQl"ties hereto consent to the exclusive jurisdiction of such courts in respect of any such action or
proceeding.
MCl WorldCom has read, understands, and will comply.
3.7.8 Multiple Counterp01"ts
This Contract may be executed in several counterpQl"ts. each ofwhich shall be an original and all ofwhich
shall constitute but one and the same instrument.
MO WorldCom has read, understands, and will comply.
3.8
Contract
If this RFP results in a Contract awQl"d.
the Contract shall be defined as this RFP. written attachments to this RFP.
written amendments to this RFP. the Proposal. written. authorized amendments to the Proposal. and any revisions.
changes. 01" negotiated amendments to these documents. The Contract shall also include any amendments, revisions,
changes and attachments that comprise and define the formal contract. It will also include any materials incorporated
by reference in the above documents and change orders issued under the Contract. The form of the Contract is
attached as a one (I) page attachment to this RFP (see Attachment F. which is incorporated herein). but it
incorporates all the documents identified above. The general terms and conditions for the Contract Ql"e contained in
Section 3 ofthis RFP.
If there Ql"e conflicting provisions between the documents that make up the Contract.
the order ofpreference for the
documents is asfollows:
J.
2.
3.
4.
This RFP. as amended;
The documents and materials incorporated by reference in the RFP;
The Proposal. as amended; and
The documents and materials incorporated by reference in the Proposal.
Section XVD-27
)
OHIO DEPARTMENT OF REHABILITAllON AND CORRECl10N
INMATE CALL Our PROGRAM (ICOP) AND RELATED SERVICES
Md~Wi--O-iR-WCOM
AmendmenlS issued after the Contract is execuJed may expressly change the provisions ofthe Contract. If they do so
expressly, then the most recent ofthem will take precedence over anything else that is part ofthe Contract.
.
MO WorldCom has read, understands, and will comply, with the understanding that if
. any provisions of the MCl WorldCom proposal (as it may be amended) differ from the RFP as
.amended, and are accepted and agreed to by ODRC, then the form Contract will be modified as
necessary to incorporate such provisions for the purpose of granting them appropriate
precedence among the documents comprising the Contract.
XVII.2
. ADDITIONAL CLARIFICATIONS
RFP SECTION 1 • GENERAL OVERVIEW
1.4 Overview of the lCOP
2nd Paragraph. MO WoridCom has read, understands, and will comply, subject
to its response to RFP Section 4.12.
6th Paragraph. _MO WoridCom has read, understands, and will comply, subject
to its response to RFP section 4.12.6.
1.5 Expected Duration of Contract. MO WoridCom has read, understands, and will
comply, subject to the clarification that any extension of the contract beyond the initial
term would require mutual agreement of the parties.
SECTION 2 . GENERAL INSTRUCTIONS
2.5 Proposal Submittal. MO WoridCom has read, understands, and will comply, with
the clarification that ODRC's right to use this proposal is limited to evaluation and
contract award to MO WorldCom under this RFP. Any intellectual property of MO
WorldCom embodied or reflected in this proposal, any accompanying documentation,
or any other materials submitted in response to this RFP shall remain the sole and
absolute property of MO WorldCom.
J: .
~:J
SectIon XVD·28
