MN GTL Contract Proposal 2009 Part 3

State DOC Contracts • Minnesota

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State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

KEY EMPLOYEE RESUMES

@2009 Global Tel*Link

Section 4 Training

143

WILLIAM R. "SKIP" SMITH
POSITION
QUALIFICATIONS
SUMMARY

PROFESSIONAL
EXPERIENCE

CONTRACT TEAM MANAGER
Skip has over 30 years of telecommunications and inmate experience in sales management,
operations, product management, and sales. He is experienced in working with clients, internal
AT&T organizations, and subcontractors in designing and supporting state-of-the-art inmate calling
systems.
2005 to Present
Account Executive-Global Tel*Link
Global Tel*Link merged with AT&T Inmate Calling Services - July 2005.
Regional Sales Manager
1999 - 2005
AT&T Local Services, Midwest and Southwest Region
• Responsible for sales and service of Inmate Markets in the Western and Southwest Region.
• Work with internal AT&T resources and subcontractors to create, implement, and manage
inmate systems that meet specific client objectives and requirements.
Work closely with clients to identify strategies and solutions to meet their needs.
Strategic Account Manager
U.S. West Communications
•
•

Managed the sales, marketing, and services for major corporate accounts.
Coordinate sales services, and maintenance efforts to meet customer needs.

Regional Sales Manager
Phillips & Brooks, Inc.
•

1993 - 1997

Managed sales, service, installation, and maintenance of inmate products, telephone enclosures,
and contract services.

Director Advertising and Marketing/Sales Manager
Acoustics Development Corporation
•
•

1997 -1999

1983 -1993

Managed marketing and advertising initiatives for all domestic telephone operations.
Managed sales and contract services with the region.

1973 -1983
Senior Communications Consultant
GTE
• Responsible for marketing and sales of large key systems, small PBXs, and coin telephone
services.

EDUCATION

B.A. in Business, Marketing and Advertising from Central State University.
Variety of professional courses, including:
Managing Professional Growth
Project Management
Managing High Performance Sales Teams Effective Writing
Problem Solving and Decision Making
Time Management
Executive Sales Training
Sales. Management Certification

BOB PARNELL

GTI
.~ I L.
POSITION
QUALIFICATIONS
SUMMARY

PROFESSIONAL
EXPERIENCE

TITLE: FIELD SERVICE MANAGER
Experienced leader with 25+ years of technical and managerial expertise. Proven successful in sales,
and management, excelling in driving both profit and customer satisfaction. Diversified, self-starter,
highly adaptable and motivated team player willing and able to hit the ground running.
Global Tel*Link (formerly MCENerizon Business ), Cedar Rapids, Iowa

2003-Present

Product Development Managerffechnical Consultant: Responsible for roll out of Value
Add products in the Department of Corrections marketplace.
•
•
•

Produce and present marketing presentations to prospective customers.
Manage multiple departments within MCI to provide products to customer base.
Manage multiple contracts with Inmate Telephone systems including subcontractors
performing maintenance on systems.

Tempo (A Textron Company) Camarillo, California

2001-2002

Regional Sales Manager: Responsible for sales and customer support in a seventeen-state
territory in the Midwest. Directed two manufacturer's representative rums to ensure proper
coverage ofterritory.
•
•

Managed existing customer base in down economy while adding new customers.
Conducted product training sessions for colleagues from other Textron companies to
promote maximum product exposure.

Cisco Systems- Optical Networking Group, Cedar Rapids. Iowa

2000-2001

Sales/Systems Engineer: Responsible for pre-sales and post-sales presentations to
customers.
• Assisted Account Manager in obtaining 434% of quota FY2000.
•
Performed on site customer training to obtain first "on-line" optical orders.
•
Gained customer approval for use of Cisco equipment for Gig E Transport via
sponsored lab evaluation.
Marconi Communications, St. Louis, Missouri

1996-2000

Area Manager: Directed multiple projects and personnel for various customers. Work
included tracking job progress, budget comparison of bid versus actual, accounting for WIP
and billing for completed work.

Project Manager: Initially involved in the installation and cutover of a new
Inmate Telephone system in each of the prisons in the state oflowa. Work
included wide area networking of each of the OS/2 systems and local cabling
of all of the telephones.
•
•

Trained Iowa Department of Corrections Staff on operation of phone system.
Managed entire state network under budget with high company profit margins for 3
years.

McLeod*USA, Cedar Rapids, Iowa

1993-1996

Project Manager: Performed engineering, cost analysis, vendor selection, and
documentation on multiple projects during start up phase of company. Extensive proficiency
in software tools were used in accomplishing the various daily activities associated with this
position.
•

Co-authored RFP response reSUlting in contracts to build over 4000 miles of fiber optic

•

cable routes. Contract resulted in over $60 million of work.
Designed, procured, installed first OC3 SONET Metro rings for company.

Field Engineer: Maintained 13 sites on the Iowa Communications Network. Daily
responsibilities included cable locates, circuit tum ups including data, voice, and video.
•
Simultaneously served a 3-month tenure in the office providing engineering data for a
response to an RFP for 540 additional sites to the ICN.
•
Secured pricing through interaction with multiple vendors to build cost models for RFP.
Kiewit Network Technologies, Adel, Iowa

1992-1993

Test Engineer: Performed acceptance testing on 102 fiber optic sites
carrying inter-active video and voice/data communication traffic for the Iowa
Communication Network. Included in the testing were proving the
operational functionality of the fiber optic equipment, video, 3/1, 3/3 and 110
DACS, and channel bank equipment.
MCI (Telecom*USA), Cedar Rapids, Iowa

1986-1992

Field Engineer: Maintained an 80-mile fiber route with two terminals and one repeater
station. Work included rotary and fusion splicing, along with lightwave equipment
installation, and testing. Additionally responsible for M 113 multiplexers, and serial and
parallel alarm telemetry.
Last Mile TechII: Required to install radio and optical bypass equipment for customer and
company use. This included cost studies, route and path surveillance, and equipment and
site engineering.
Radio Facilities Tech: Maintained a 6 GHZ 135 MB radio route with terminal and repeater
stations. Initially assisted in installation and testing of radio and multiplexing equipment.
Daily activities consisted of turn up and testing of DS I and DS3 facilities.

EDUCATION

MBA -, Upper Iowa University, Fayette, Iowa
Bachelor of Science -- Business Management, Mt. Mercy College, Cedar Rapids, Iowa
Associate of Arts -- Business Management, Kirkwood Community College, Cedar Rapids, Iowa
Communications Electronics, Ranken Technical Institute, St. Louis, Missouri

CHRIS GICKLER
POSITION
MIDWEST FIELD SERVICE DIRECTOR
QUALIFICA TIONS
SUMMARY

Summary of Qualifications and Experience
Chris has worked in the Telecommunications Industry for 10 years with MCI, Global
Tel*link. His responsibility has been focused on the Ohio Deparbnent of Rehabilitations and
Corrections (ODRC) as the Field ServicelProject Manager fqr the ODRC inmate call out
program and other related products and services. Prior to that he worked in the Information
Technology industry for than 6 years focusing on hardware configuration, sales, service and
large project support and deployments. While at MCI and Global Tel*Linke Chris has lead
3 Department of Corrections Inmate phone platfol1l1 deployments and several smaller
account upgrades and deployments.
In 2008 Chris was promoted from Ohio Field Service Manager to the Midwest Field Service Director
for Global Tel·Link, however Chris has remained the Project Manager for the ODRC and Ohio DYS
accounts.

CUSTOMER SERICE

Chris is the head of the G1L Ohio Field Service team, he is direcdy responsible for the on
going service and support for the Ohio Department of Rehabilitations & Corrections, (ODRq,
Ohio Department of Youth Services (DYS). This includes issue escalations, customer service
billing escalations and other day-to-day operations responsibilities.
PROFESSIONAL
EXPERIENCE

Global Tel*Link - GTL (Formally MCI) Field Service DirectorlManager. (6-99 - Present)

Chris is responsible for the all the day-to-day operations, maintenance, trouble shooting, and
coordinating all GTL subcontractors in relation to the support of both ODRC and Ohio DYS
contracts. He is also as GTL Midwest Field Service Direct has indirect support and
responsibility for GTL many accounts across 11 States.
CompuCom Systems Inc., Business Manager ProCessional Services Division (5/93 6/99)
Clttis was responsible for managing all day-to-day business activities for the Professional
Services Division of CompuCom Systems Inc.. This included. facility management for the Ohio
offi~ all communication needs for the Ohio office and all Ohio staff, continued maintenance
and programming of the internal PBX system supporting 52 phones, and maintaining the
intemal WAN and Intemet connections. He also was responsible for managing all the internal
Fixed assets for all associates of the Professional Services Division supporting over 900
technical and none technical usetS. Chris was also a key petSon in the acquisition ofNC Group
to CompuCom system. This included the management of a new integrated billing and time
management system for all billable consultants for the Professional Services Division

EDUCATION

AWARDS

Franklin University BS Marketing & Business Management Graduated 1994

Other Accomplishments
Chris is the key inventor on three new valus add products, Investigative Management
System, Inmate Visitation System, and Inmate-Employee Fraternization System.

G IL.
POSITION
QUALIFICATIONS
SUMMARY

PROFESSIONAL
EXPERIENCE

MARGARET D. PHILLIPS
Executive Director, Billing Services
Margaret has supported correctional telecom billing and associated systems at Global Tel*Link for
nine (9) years. Prior to joining Global Tel*Link, Margaret managed billing support systems for
several wireless telephone providers. She has been directly involved in the design, implementation,
and maintenance of several telecom billing systems.

Executive Director, Billing Services
Global Tel*Link, Mobile, AL

412001 to present

Joined Global Tel*Link in 2001 after experiencing several wireless telephone provider mergers.
Responsibilities include:
• Management of all telecommunications rating and billing operations. Includes configuration
and maintenance of rates, local and extended calling areas, discounts, and taxation for collect
and prepaid calling.
•

Coordination of billing processes and transactions with various vendors, partners and
clearinghouses. Includes reconciliation of billing records, receivables, unbillables, and
uncollectibles.

•

Analysis and monitoring of billing data and channels for revenue assurance and performance

•

Supervision of Billing Customer Service call center staff and all corporate rating and billing
support staff.

•

Liason for line information database provider (LIDB validation services) and internal
engineering and technical support staff.

•

Design and implementation of billing process enhancements and improvements.

Billing Manager I MIS Manager
Digipb PCS I Powertell Voicestream, Mobile, AL

1996- 2001

•

Operation and maintenance of telecommunication customer care and billing systems. Included
specification, construction, and maintenance of wireless telecommunication rate plans.

•

Operation and maintenance of retail point-of-sale system. Included development of ancillary
applications for interaction with point-of-sale system.

•

Management of Oracle 7.3.4 and Ingres II databases.

•

Supervision and scheduling of I.T. Help Desk staff supporting 13 retail stores and 200+
empoyees.

•

Implementation of initial billing system software and management of subsequent billing system
conversions.

Assistant Director, Academic Computing
Spring Hill College, Mobile, AL

1992 -1996

• Installed and maintained computer hardware, peripheral components, and software in computer
labs and academic/administrative offices.
• Provided technical assistance to 150+ system users.
• Developed and conducted formal computer training classes for employees.
• Supervised and scheduled computer lab assistants and work-study students.
• Installed and maintained network hardware and software on a multi-platform network.

EDUCATION

1992 - Bachelor of Science, Spring Hill College, Mobile Alabama
Major - Communication, Minor - Information Science

RESUME: MR. DENNIS JUZANG
TECHNICAL SUPPORT MANAGER

Work
Experience:

Global Tel*Link
December 2003 Through Present
Technical Support Manager
• Developing customer relationships and managing assigned
accounts to guarantee continued revenue generation and
high levels of customer satisfaction
• Ongoing management and retention (includes reporting and
analysis on utilization, risk evaluation and other relevant
information)
• Working closely with sales executives as part of the account
team that supports and manages each key client to maintain
proactive and consistent communication with the sales team
and client Training all facility/institutional personnel on day-today operation of systems.
• Gathering product feedback, customer needs and overall
improvement recommendations and working with the key
clients team to ensure that customer needs are heard
throughout Global Tel*Link
• Researching and understanding relevant markets (support,
collaboration and remote access) for Citrix Online products to
ensure knowledge of current and future industry needs and
trends
• Leading monthly and quarterly business reviews with key
clients (external and internal)

January 2002 through December 2003
Technical Support Supervisor
• Work to reduce the ticket count for the entire floor.
• Increase personal ownership of all customer dissatisfaction
issues. Manage customer service technicians to conduct a
daily, documented review of the health of the sites, opening
tickets where troubles exist.
• Manage the incentive plan for the customer service
technicians
• Complete a daily review of all catastrophic and critical tickets
• Reduce reactive tickets to a consistent 25% of total tickets

January 2002 through September 2002
Technical Support Representative
• Work to resolve customer related issues using the ticketing
system.
• Communicate customer concerns to supervisor
• Increase the level of customer satisfaction

November 1997 through January 2002
Installation Technician
• Installing all Global Tel*Unk systems, software and necessary
peripheral equipment.
• Testing all systems, software and peripheral equipment on-site
following installation completion.
• Completing installation and testing checklist for Global
Tel*Unk system certification.
• Training all facilitylinstitutional personnel on day-to-day
operation of systems.
Georgia Agricultural Statistics Service
April 1993 through November 1997
Mailroom Equipment Specialist and
Reproduction and Distribution Programmer
• Installed, configured and networked additional
computers.
• Upgraded and networked all existing computers.
• Wrote Lotus driven programs.
• Received outstanding achievement awards for
computer accomplishments.

Education:

Specialized Training School
Graduate in Business Programming and Accounting and
Interactive Learning Systems
Schlumberger's Management'Training Program

Additional Training and Certification:
• Global Tel*Link lAZERVOICE® Certified
• Global Tel*Link lAZERPHONE® Certified
• A+ ® Certified
• Coursework in NetWare 4.1, FoxPro, Turbo C++

CCG Resumes

Daniel S. Winiarski
169 Aspen Road. Mastic Beach, NY 11951 • 631-395-1484

Summary

Seasoned Technical Service veteran with 44 years experience covering:
Telecommunications, including NYTEL; Computer repair; and Service
Management.
Installation and remedial and preventive maintenance of: Computer Telephony
based Inmate calling systems; Computer systems; Routers & VOIP interface
eqUipment; TOM and VOIP Channel banks; T1 Test and turn-up; Smart Coin
Phone I&M; Operation of Payphone Management System; Service Dispatcher;
Service Dept. Manager; Full charge Implementation manager for Inmate Calling
Systems at local, state and DOC facilities across the US.

Experience

Cooper Communications Group, Garden City NY
Implementation Manager. 2001 - Present
Full charge Implementation responsibilities Including:
Circuit test and turn-up; Rack, Stack, Test; Facility mapping;
Customer and Technical Training.
Service Manager, 1997-2000
Oversee installation, maintenance, collections and configuration of
Over 9000 smart pay stations at Port Authority of NY/NJ and other
major airports.
Service Dispatcher. 1994-1996
Dispatched Installers, service technicians, and collectors.
Field Service Technician. 1993-1994
Installation, remedial and preventive maintenance of smart coin phones.
Symbol Technologies, Inc., Bohemia, NY
Mechanical Assembler, 1992 - 1993
Assemble and solder components on PC boards and to make finished
product.
Align and test finished product.
Danwin Consulting, Mastic Beach NY
President I Owner, 1991 - 1992
Provided third party maintenance for Wang Computer Systems
Designed and installed patch panels and cabling for various computer
applications.
Resold new and used computer equipment.
Wang Laboratories Inc., Syosset NY
Sr. Customer Engineer. 1982 - 1991
Installed and maintained full line of VS and PC equipment and peripherals on
customer site.

Branch manager supervising 18 customer engineers.

Burroughs Corporation, New York NY

Field Engineer. 1972 - 1982
Installed and maintained disk based computers In banks and commercial
location.
New York Telephone. 1965-1971
Plant Drafting, Main Frame, Installation and Repair, Coin Phones.

Education

Queens College, Flushing NY - 48 credits, Computer Science
Bishop Loughlin Memorial High School, Brooklyn, NY - 1964

References

References available on request.

Scott Schule
4510 Rhode Island Ave. N
New Hope, MN 55438
763-535-5863

Summary

Currently Lead Service Technician providing support services for the
Minnesota DOC. Expert level GTL Inmate Calling Systems. Experienced with
CISCO DSL 678 Modems, operating systems supported with UNIX, windows
98, NT, 4.0 job leader; installation of phone & cable communications cable,
test, trouble shoot and correct problems. Build of infrastructure including
communications closets.

Experience

Cooper Communications Group, Garden City NY
Lead Service Technician 2007-present
Installation and maintenance of Minnesota Inmate Calling Systems.
Comeast, St. Louis Park, MN.
Tech II start date: 5/1/2006
Installation of phone and data CATV. Testing and troubleshooting.
Beacon Communications, Minneapolis, MN
Installer 6/4/2004-3/7/2006
Installation of phone and data, CATV and fiber splicing. Ran
fiber to the home and terminated to copper. Testing, troubleshooting
and documentation.
Qwest, Minneapolis, MN
Customer Service Engineer 1/1/2000-7/1/2002
Resolving DSL internet calls from tier-l technicians. Mentoring
technicians in resolution of current issues. Identifying PVC and circuit
configuration problems, resolving Cisco modem configuration and internet
latency problems, identifying and resolving speed problems across the
internet. Help identifying Dslam, limb NI, ATU-C cards and line problems
for Qwest customers. Help indentifying and correcting ATM translation
problems, working with many different ILECS and resolving loop length and
other line condition problems.
Norstan Cominunications, Minneapolis, MN
Job Lead-Senior Installer 12/1/1999-121112000
Installations of phone and data communications systems including cable

test, troubleshooting and documentation. Build communications
closets.

Education

Dakota County Technical College, MN - Telecommunications Technology
05/1996
OTL Certified Field Technician

Carl R. Muncy Sr.
1288 Hamilton Rd.
Crown City, Ohio 45623
rmuncy@coopercg.com

Professional Summary

Mr. Muncy has worked in the Telecommunication Industry for 39 years, starting
his career in 1970 with GTE. He has been installing and servicing the Ohio
Department of Corrections ICOP for the last 9 years as Lead Technician with
GTL and now as Ohio Team Lead for GTL's Tier-l maintenance contractor,
Cooper Communications Group, where he assists and directs the other 8 techs that
service the ODRC, DYS, and various jail facilities throughout Ohio. Secondary
responsibilities include support of the Minnesota DOC on an as needed basis. Mr.
Muncy works closely with Mr. Chris Gickler the GTL Midwest Field Service
Director on the day to day operations and issues for these accounts.
Provided all aspects offield support for the Ohio Department of Rehabilitations and
Corrections (ODRC) and Ohio Departinent of Youth Services (Ohio DYS) inmate phone
services for the past 9 years, providing primary support for 10 sites and secondary
support for 32 sites. Proficient in the installation, operation, diagnosis, fault isolation and
repair of the inmate phone system with over 39 years of experience in the
telecommunications industry specializing in PBX equipment, Key management, facility
management, splicing, and troubleshooting.
Professional Experience

Along with servicing his own sites Mr. Muncy assists the other technicians with
scheduling and any other issues requiring his assistance in the day to day operations in
relation with the current ODRC contract. Mr. Muncy has been involved on each install at
every site in Ohio and the servicing since 2000.
Mr. Muncy previously installed and serviced Federal facilities (Federal Courthouses,
Prisons, DEA and U.S. Marshall facilities across the U.S.) telecommunications and
networking. He has also served as Service Manager and Director of Operations for
independent business interconnect companies where he was responsible for all day to day
service and installation activities of 12 to 20 technicians.
Mr. Muncy has knowledge and experience in all cabling aspects of the industry along
with fiber and networking experience along with his experience in managing and tutoring
other technicians.

212008 - Present
Team Lead Ohio
Cooper Communications Group
Provides Field Support for ODRC, ODYS, and jail facilities throughout Ohio and has
assisted in Minnesota on an as needed basis. Is Team Lead for 8 employees in Ohio and 1
In Minnesota.
7/2005 - 2/2008
Lead Tech Ohio ODRC Team
Verizon BusinesslMCIIGTL
Provided Field Support, install and maintained over 600 inmate phone stations and
primary field support for 15 Global Tel*Link. LazerPhone and LazerNet inmate phone
systems for the The Ohio Department of Rehabilitation and Corrections and The Ohio
Department of Youth Services.
2/2000- 1/2005
Shawntech Communications - Dayton, OH
Lead Tech Ohio ODRC Team
Provided Field Support, install and maintain the inmate phone systems with
The Ohio Department of Rehabilitation and Corrections.
1/99 -12/99
Data Comm Inc - Laurel, MD
Lead Service Technician, provided leadership and supervision of many cable, fiber,
PBX, network, and data installs for many state government and federal government
contracts.

1996 -1999
STI - Proctorville, OH
Lead Service Manager, provided management in cable installs, PBX installs, Key
Management. Also conducted all site surveys, Job Engineering, Scheduling and
equipment purchasing.

1992- 1996
RAM Technologies - Ashland, KY
Switch Tech, maintained all long distance network switches and was the director of
dialer operations for KY, WV, OH & PA.

Education and Training

Graduated Wellston High School Wellston, OH 1966
GTE Training in spicing, cabling and CO Switches
Certified Field Tech training in Mitel, Harris, NEC, and Nortel Equipment
Global Tel*Link Field Tech Lazerphone Training
Verizon BusinesslMCI:
Ethic Training
Security Training
Government Bid Training
References: Gary Sorrel DOC Investigator RCI
Carey Sayers DOC Investigator CMC
Jon Fausnaugh DOC Investigator CRC (retired)

Daniel G. Rehorst
W146 57488 Durham Drive- Muskego, WI 53150-3604 • 414-336-4232

Summary

Currently working with Global Tel-link's Tier-1 maintenance
contractor Cooper Communications Group providing support
services relating to various GTL inmate accounts located in the
State of Wisconsin and functions as a back-up field service
technician for the MN DOC as required. Prior to joining CCG Mr.
Rehorst successfully completed a 37 year career with AT&T
progressing in various capacities, including Customer Service
Specialist in Toll & Special Services, Test Technician, Carrier
Technician and cable splicer.

Experience

Cooper Communications Group, Garden City NY
Field Service Technician 2008 - present
Installation, remedial and preventative repair services required
to support various inmate calling system accounts located in
the State of WI.
AT&T Corp
Various telecommunications functional positions - 37 years,
retired
Cable Splicer responsible for installation & repair of the
telephone network; Carrier Technician experienced in both
analog/digital carrier systems. Analog copper based through
micro-wave. Expert in all digital transition equipment used by
AT&T including 05-0, 05-1 through T-4, etc. Voice Service
including POTS and digital channel banks through voice over
IP. Experienced on all copper t-carrier systems, fiber optic
systems, high speed Ethernet network, CISCO routers, front
end processors CSUs, OSUs and data servers.

Education

Milwaukee School of Engineering, Electrical Engineering Program
United States Navy, Crypto-Iogic Technician Maintenance 1st Class
AT&T, Various technical certifications
Global Tel-Link, Certified Field Technician

QUALIFICATION RESUME FOR
System AdministratorlTechnician
Minimum/General Experience: Requires working knowledge of Microsoft Excel, Access, and
Word. Has basic knowledge of TELCO network, electronic circuits, wiring standards and
maintenance of various telephony products. Customer service experience required and must
posses the skills and knowledge outlined in the attachment "Prerequisite Telecommunications
Knowledge and Skills". Since the System Administrator will be managing, processing and
accessing proprietary and confidential information, GTL will require CCG' S SA to complete a
Confidentiality Agreement. The Confidentiality Agreement must be approved by GTL in
advance.
Functional Responsibilities: This position's duties include those of both System Administrator
and Service Technician. The person in this position responds to the specific requests of
assigned administrative manager in a prison administrative environment, including but not
limited to:
Inmate Telephone Called Number Validation: CCG'S System Administrator is provided
with tools that provide access to Billing Name and Address (BNA) information. In the past
this has proven valuable to investigative staff and facility personnel performing
administration of Allowed Calling Lists. In addition, the SA verifies any attorney requesting to
be added to "the do not record" table of a facility or an attorney database.
System Administration: In this function, the SA provides service to the various institutions
as a liaison between the institution and Technical Support. The administrator is responsible
for work order maintenance and insuring the work performed meets or exceeds the
expectations of the facility. The System Administrator will maintain a database of site
contacts to insure proper notifications are made during a service impacting event or when a
platform software release results in the addition of system features. GTL's System
Administrator also provides on-going and update training for DOC personnel on system
features and functionalities.
Debit System Administration: GTL's Accounting staff in Mobile, AL performs most debit
system administration. However, the System Administrator provides insight into the debit
system for facility staff through reporting. The SA interfaces with Accounting staff to
reconcile inmates debit accounts regarding postings and usage, providing a valuable
resource to facility staff across the State. The System Administrator also fields inmate
questions regarding debit accounts and provides prompt responses to the inmate and the
facility contact.
Report Generation: Upon request, the System Administrator is available to generate
reports as needed for institutional staff, institutional investigators and Internal Affairs staff.
The SA is provided with high-speed access via GTL' S frame relay network connected to all
institutions associated with the contract as well as GTL's Central Validation Center in
Mobile, AL for report generation and other services designed to assist staff with inmate
management. CCG'S SA may be requested to provide specialized revenue and call traffic
statistic reports on a daily, weekly, monthly or annual basis for city, county or state
administrators. The SA will also prepare and send a monthly newsletter to all facilities
associated with the contract. The newsletter will highlight outstanding events of the month,
new functions or features of the platform and provide the distribution with valuable insight
into the workings of the system.
Help Desk: The System Administrator may function as the first line point of contact for
facility or DOC personnel regarding trouble reporting or the request for assistance. Through
interfacing with GTL personnel in Mobile, AL and Houston, TX the SA may respond to

GTL Platform Certification
Training: GTL requires that any technician installing or supporting the "call processing platform"
must study the appropriate training manual(s) and pass an online certification exam
corresponding to the platform or platforms that the particular technician is expect to support
before any work is done on that platform.
The call processing platform is defined as any items inside or outside the equipment rack
including computers or computer peripherals, telephony cards, hard drive storage devices,
power supplies, UPSs, hubs, switches, routers and other networking equipment, workstations,
printers, software and firmware. Once the technician passes the exam they will be considered
certified on that platform for a period of one year. Each tech will be required to retake the
appropriate exams yearly to keep their certification current. GTL will supply training materials,
coordination and the online certification test for all platform certifications.
Coopers Communications Group (CCG) provides hands-on training and certification for the SAT
on all LazerPhone Inmate Telephone System software features and functionality. The SAT
candidate must successfully complete training and certification exam.
The technician must posses the skills and knowledge outlined below: "Prerequisite
Telecommunications Knowledge and Skills". GTL does not offer any specific training or
reference material in these areas; instead GTL expects that the outlined list give a good
indication of the type of skills and knowledge necessary. GTL does have a certification exam
that can be used to help evaluate a technician's knowledge but, completion of this exam alone
does not indicate full proficiency. Beyond that it is CCG's responsibility to ensure that any
technician be able to perform the requirements and use the tools and techniques mentioned in
the outline document.
Prerequisite Telecommunications Knowledge and Skills
This list outlines common skills and knowledge that an effective telecommunications field worker
would posses.
• Understand and know how to properly use a punch down tool, phone test set (butt set), basic
tone generator and detector set (fox and hound), basic volt I current I ohm meter, RJ type
crimp tool.
• Understand and know how to troubleshoot telecom house cabling and tip and ring circuits,
• Understand the different types of telecommunication wiring and their appropriate applications.
cat 3 and cat 5, plenum, silver satin, appropriate wire gauges, stranded vs. solid, etc.
• Understand and be able to apply cable color codes for 4 pair, 25 pair and multi 25 pair cables.
• Be familiar with tools and techniques of running and pulling cabling, working with conduit;
know basic do's and don'ts concerning signal interference, fire codes, wire bend radius, etc.
• Understand and be able to work with T-1 and Ethernet cabling. Know the pin outs for each, be
able to build, extend and terminate cabling.
• Understand the operations of a basic analog phone. Hook switch, keypad, handset, wiring etc.

technical and administrative questions from facility or state personnel. In this role, CCG'S
SA is responsible for opening trouble tickets as requested by the facility, tracking of trouble
resolution and reporting resolution to the proper personnel. As outlined elsewhere, the SA
will be responsible for following the escalation procedures associated with the contract.
Trouble Report Management, Tracking, and Resolution: An essential function of the
System Administrator is the tracking of troubles through to resolution. During this process,
the administrator closely coordinates with Field Operations staff, Technical Support staff and
if required management. Most importantly, the Administrator is responsible for closure with
facility staff to insure the issue has been resolved to the complete satisfaction of the facility.
Dispatch of Field Service Repair Technicians: Though most dispatches are made by
GTL's Technical Support staff, the system administrator plays a crucial role in insuring the
priority of technical issues and prioritizing dispatches accordingly and that escalation
procedures are followed.
Personnel Training as needed: We have found that proactive periodic training of staff not
only benefits the institutions and inmates but GTL as well. Therefore the SA will implement
an aggressive, proactive training program. eCG' S SA will promptly respond to all facility
personnel requests for new user training as well as refresher or specialized training. Should
specialized training be required, GTL staff from Mobile, AL will send Technical Trainers to
conduct classes for specialized types of user access - such as Internal Affairs, criminal
investigators, or another outside agency training.
Specialized training for DOC facility and State Investigators: GTL'S inmate telephone
systems provide a wealth of investigative tools for staff. The SA must be able to effectively
convey training to the users through demonstration, verbal instructions and written literature.
Therefore the SA will possess above average communication skills and be technically
competent in order to convey the functions and features to the user group.
Inmate Telephone and System Maintenance: Depending upon the terms of the contract,
the SAT may perform routine maintenance and repair of the facility's inmate telephones,
monitor the condition of on-site system equipment, and perform minor repairs or
replacement of system equipment components.
Minimum Education: One to three years of technical education, training, or related experience
to perform installation, testing and maintenance of inside premise wiring. telephony equipment
and all other related cabling. General administrative computer work and customer service
experience is required. Must possess a working knowledge of test eqUipment i.e. TBIRD, VOM.
Sidekick, CATS Cable tester etc.

QUALIFICATION RESUME FOR
SERVICE TECHNICIAN
Minimum General Experience: All GTL service positions require the attainment of a four year high school diploma (i.e. general studies.) A valid driver's license and minimum levels of
auto insurance coverage per Company policy are also required. All positions require
availability on a 24X7 call-out basis to respond to emergencies. All employees are required to
pass and maintain all security background checks and attend any orientation programs as
may be required by the work location or Company. All employees are required to attend and
successfully complete all required OEM training programs.
Minimum Specific Experience: Technical Education, training, or related experience to
perform well defined structured technical tasks with minimal guidance. Must posses the skills
and knowledge outlined in the attachment "Prerequisite Telecommunications Knowledge and
Skills". Must have the ability to plan and organize daily activities on assigned projects.
Experience with outside plant or premise wiring installation with some knowledge of job
drawings, sketches, prints, and other project documentation. Familiar with installation and
maintenance of telephony equipment, cabling and related documentation. Preferred
experience with direct customer contact. Good interpersonal skills.
Minimum Education: One to three years of technical education, training, or related
experience to perform installation, testing and maintenance of inside premise wiring,
telephony equipment and all other related cabling. Working knowledge of test equipment i.e.
TBIRO, VOM, Sidekick, CAT5 Cable tester etc.
Functional Responsibilities:
Install wired services and equipment as outlined on job drawings, prints, material list, and/or
Scope of Work on assigned projects, as directed by the Lead Technician or Supervisor.
Diagnose, repair and adjust telephone equipment and ancillary eqUipment to ensure optimal
performance and minimal down time. Pull, terminate and test cable as necessary.
Ensure personal times sheets, vouchers, advance request, and other administrative
documents are processed as required.
Promote an atmosphere on each project of teamwork and quality services to our customer.
Maintain safety and security standards at all times on assigned projects.
Respond to any customer concern or questions or direct them to the Lead Technician,
Supervisor or customer project manager for an appropriate response.

certified on that platform for a period of one year. Each tech will be required to retake the
appropriate exams yearly to keep their certification current. GTL will supply training materials,
coordination and the online certification test for all platform certifications.

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

REFERENCES

@2009 Global Tel*link

Section 4 Training

144

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

GTl Reference 1
Organization Name

Virginia Department of Corrections

~.0.4.1

Project

Inmate Telephone System Installation

~0.4.2

Services Installed

LazerPhone Inmate Telephone System

5.0.4.3
Project Experience &
Relevancy

Description of Services
Similar to those Proposed
for Minnesota DOCIDHS

5.0.4.4

Automatic call control, local and remote system
management, live and remote monitoring, digital
recordings, reporting for collect and pre-paid calls,
and a PIN Transfer Interface. VA DOC Headquarters
in Richmond remotely accesses each inmate
telephone system via a secure, password protected
method. Additional Features in common with MN
DOCIDHS: Inmate Call Allow lists and redundant
local and centralized storage of call recordings. For
VA DOC GTL provides service to over 30,000
inmates using approximately 1,100 phones.

Primary Contact

John Jabe. Deputy Director Operations

Contact's Telephone
Number

804-674-3010

Contact's Email Address

John.Jabe@Vadoc.virginia.gov

5.0.4.5

Available for contact

Yes

5.0.4.6

Street Address

6900 Atmore Drive

City. State. Zip Code

Richmond VA 23225

5.0.4.7
Milestones for most recent
contract
5.0.4.8

Evaluation Methodology

5.0.4.9

Outcome

06/2006
Equipment Delivery
07/2006
Equipment Installation
07/2006
Equipment Testing
08/2006
Equipment Cut Over
System acceptance; Long term relationship 1992 2010
SUCCESS

Section 4 Training

145

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009

GTl

GTl Reference 2
Organization Name

Massachusetts Department of Corrections

5.0.4.1

Project

Inmate Telephone System Installation

5.0.4.2

Services Installed

LazerPhone Inmate Telephone System

5.0.4.3
Project Experience &
Relevancy

Description of Services
Similar to those Proposed
for Minnesota DOCIDHS

5.0.4.4

Automatic call control, local and remote system
management, live and remote monitoring, digital
recordings, reporting for collect and pre-paid calls,
and a PIN Transfer Interface.
MA DOC Headquarters in Milford remotely accesses
each inmate telephone system via a secure,
password protected
method. For MA DOC GTL provides service to over
10,000 inmates using approximately 650 phones.

Primary Contact

Peter Macchi, Dir. of Administrative Services Division

Contact's Telephone
Number

508-422-3333

Contact's Email Address

peter. macchi@state.ma.us

5.0.4.5

Available for contact

Yes

5.0.4.6

Street Address

50 Maple Street, Suite 3

City, State, Zip Code

Milford, MA 01757

5.0.4.7
Milestones for most recent
contract
5.0.4.8

Evaluation Methodology

5.0.4.9

Outcome

Equipment Delivery
06/2006
Equipment Installation
06/2006
07/2006
Equipment Testing
Equipment Cut Over
08/2006
System acceptance; Long term relationship 2006 2011
SUCCESS

Section 4 Training

146

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009 .

GT[

GTL Reference 3
Organization Name

Arkansas Department of Corrections

~.0.4.1

Project

Inmate Telephone System Installation

5.0.4.2

Services Installed

LazerPhone Inmate Telephone System

5.0.4.3
Project Experience &
Relevancy

Description of Services
Similar to those Proposed
for Minnesota DOC/DHS

5.0.4.4

Automatic call control, local and remote system
management, live and remote monitoring, digital
recordings, reporting for collect and pre-paid calls.
AR DOC investigators and administrators at
Headquarters in Pine Bluff remotely access each
inmate telephone system via a secure, password
protected method. Additional Feature in common
with MN DOCIOHS: Inmate Call Allow lists to limit
each inmate's calls to a short list of approved
numbers. For AR DOC GTL provides service to over
15,000 inmates using over 1,000 phones.

Primary Contact

Shelia Sharp, Assistant Director

Contact's Telephone
Number

870-267-6215

Contact's Email Address

shelia.sharl2@arkansas.gov

5.0.4.5

Available for contact

Yes

5.0.4.6

Street Address

P.O. Box 8707, Princeton Pike Road

City, State, Zip Code

Pine Bluff, AR 71611

5.0.4.7
Milestones for most recent
contract

5.0.4.8

Evaluation Methodology

5.0.4.9

Outcome

Equipment Delivery
04/2007
Equipment Installation
04/2007
Equipment Testing
04/2007
Equipment Cut Over
OS/2007
System acceptance; Long term relationship 2006-

2012

SUCCESS

Section 4 Training

147

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009

GTL Reference 4
Organization Name

Ohio Department of Rehabilitation and
Corrections

5.0.4.1

Project

Inmate Telephone System Installation

15.0.4.2

Services Installed

LazerPhone Inmate Telephone System

5.0.4.3

Description of Services
Similar to those Proposed
for Minnesota DOC/DHS

Automatic call control, local and remote system
management, live and remote monitoring, digital
recordings, reporting for collect and pre-paid calls,
and a PIN Transfer Interface. Additional Features in
common with MN DOCIDHS: Inmate Call Allow lists
and redundant local storage of call recordings. For
ODRC GTL provides service to over 51,000 inmates
using approximately 1,650 phones.

Primary Contact

Randy Booth ODRC Telecommunications Manager

Contact's Telephone
Number

870-267-6215

Contact's Email Address

Randall. Booth®odrc. state. oh. us

5.0.4.5

Available for contact

Yes

15.0.4.6

Street Address

770 West Broad Street

City, State, Zip Code

Columbus, OH 43222

Project Experience &
Relevancy

5.0.4.4

5.0.4.7
Milestones for most recent
contract
15.0.4.8

Evaluation Methodology

5.0.4.9

Outcome

Equipment Delivery
01/2005
05/2005
Equipment Installation
Equipment Testing
05/2005
Equipment Cut Over
05/2005
System acceptance; Long term relationship 1989 2010
GREAT SUCCESS

Section 4 Training

148

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

GTl

GTL Reference 5
Organization Name

City of St. Louis, Missouri

5.0.4.1

Project

Inmate Telephone Circuit Migration

~.0.4.2

Services Installed

LazerPhone Inmate Telephone System

5.0.4.3
Project Experience &
Relevancy

Description of Services
Similar to those Proposed
for Minnesota DOC/DHS

5.0.4.4

Automatic call control, local and remote system
management via centralized platform, live and
remote monitoring, digital recordings, reporting for
collect and pre-paid calls. Investigators and
administrators access both sites via secure,
password protected method. Additional Feature in
common with MN DOCIDHS: LazerPhone Split-PIN
for inmate identification and cross-reference to
inmate IDs in other resident systems.

Primary Contact

Pat Schommer, Executive Director

Contact's Telephone
Number

314-621-5848 ext. 1053

Contact's Email Address

schommerp@stlouiscity.com

5.0.4.5

Available for contact

Yes

15.0.4.6

Street Address

200 North Tucker Street

City, State, Zip Code

St. Louis, MO 63101

5.0.4.7
Milestones for most recent
contract

5.0.4.8

Evaluation Methodology

p.O.4.9

Outcome

Circuit Delivery
10/2007
Circuit Installation
10/2007
Circuit Testing
10/2007
Circuit Cut Over
10/2007
System acceptance; Long term relationship 2007 to
Present
SUCCESS

Section 4 Training

149

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

L.
GTr·
,

GTL Reference 6
Organization Name

Tulsa County, Oklahoma

5.0.4.1

Project

Inmate Telephone System Installation

~.0.4.2

Services Installed

LazerPhone Inmate Telephone System

~.0.4.3

Project Experience &
Relevancy

Description of Services
Similar to those Proposed
for Minnesota DOC/DHS

~.0.4.4

Automatic call control, local system management, live
monitoring, digital recordings, reporting for collect
and pre-paid calls. Although not required or proposed
for MN DOC/DHS, the installation of GTL's biometric
telephones and fingerprint scanning for verification of
inmate identity at the Tulsa County facility
demonstrates GTL's ability to meet special needs of
our customers; in Tulsa County's case, providing
additional, trial-acceptable forensic tools.

Primary Contact

Sheriff Stanley Glanz

Contact's Telephone
Number

918-596-6501

Contact's Email Address

Via Undersheriff Brian Edwards email: bedwards@tcso.org
Via Chief Deputy Tim Albin email:talbi'l@email.tcso.org

~.0.4.5

Available for contact

Yes

~.0.4.6

Street Address

300 North Denver

City, State, Zip Code

Tulsa, OK

~.0.4.7
Milestones for most recent
contract
5.0.4.8

Evaluation Methodology

5.0.4.9

Outcome

Equipment Delivery
05/2006
06/2006
Equipment Installation
Equipment Testing
07/2006
Equipment Cut Over
07/2006
System acceptance; Long term relationship 2006 2010
SUCCESS

Section 4 Training

150

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

RFP ADDENDA & GTL ATTACHMENTS

Section Contents
~
~

B. Implementation Plan

C. Telephone Literature

D. Sample Commission Reports

E. Recording Disclaimer Form

F. Sample Training Materials

A. RFP Addenda

G. Sample Certificate of Insurance

Section 4 Training

151

DEPARTMENT OF ADMINISTRATION

Materials Management Division
112 Administration Building
50 Sherburne Avenue
St. Paul, MN 55155
Voice: 651. 201.2448
Fax: 651.297.3996

REQUEST FOR PROPOSAL (RFP) ADDENDUM
Addendum No.:
Due Date, Time:

--'-1_ _ _ _ _ _ _ _ _ _ _ Date of Addendum:
October 23, 2009, at 3:00 pm

October 9, 2009

Revised Date, Time:

Acquisition Mgmt. Spec.: . . .: . ;Jo:;.:a:;.n:. . :B: ;.:r. : ;e; :is.;.: le; . r_______ Agency:
Web Registration No.:

13270

Title:

Same
Materials Management
Division

Offender/Client Telephone Calling System
SCOPE OF ADDENDUM

The purpose of this addendum is to answer questions that were due on October 2, 2009.
Question #1: Can you provide the current rates by call category?

Answer #1: Below is a table listing the current call rates as of January 7, 2009.
Type of Call
Local
Intra LATAIntrastate
Inter LATAIntrastate
Interstate

Debit
No Surcharge
$0.35/call
$O.321min

Collect
Surcharge

-$3.00

Rate - 1;0< Minute
$1.05
$0.13

Rate - each add'i minute
$0.05
$0.13

$0.321min

$3.00

$0.23

$0.321min

$3.95

$0.89

Question #2: Can you confirm your current commission rate by call type?

Answer #2: The commission rate is 49%.
Question #3: Will you consider a site tour of your facilities?

Answer #3: We don't believe a site tour is necessary for a response to the RFP.
Question #4: In order to reliably forecast revenue, could the State provide the average monthly calls and
minutes for local, intraLATA. InterLATA. Interstate and International collect and debit calls by site?

Answer #4: Average monthly calls for the Department of Human Services and MSOP is listed below. The
average monthly calls for all of the Department of Corrections locations is attached.

Persons with a hearing or speech disability may contact us by dialing 711 or 1.800.627.3529.
Rfbaddmu (11/07)

Page 1

DHS-MSOP
AVERAGES PER MONTH
Moose Lake and St. Peter combined
COLLECT
Interlata
Calls
Minutes

International

Interstate

Intralata

140
1450

0
0

9
80

20
168

Local
1

DEBIT
Interlata
Calls
Minutes

International

Interstate

Intralata

Local

858
6468

2
12

226
1947

93
633

1158
13478

Question #5: Page 22. Cooperative Purchasing Venture (CPV). Can the State please provide the list of
existing CPV members? AJso. are any CPV members purchasing services utilizing the current Telephone
Calling System GTL?

Answer #5: A list of current CPV members can be found on the following website: www.mmd.admin.state.mn.us.
To our knowledge. no CPV member is utilizing the current Contract.
Question #6: Page 6 - Effective Date. What Is the anticipated effective date of the Contract?

Answer #6: Answer is unknown at this time.
Question #7: Page 19 - Contract Savings & Usage Report. The services requested In the RFP are not
available to the general public. Will the State consider removing this request?

Answer #7: Please remove the Contract Savings & Usage report requirement from this RFP.
Question #8: Page 29 - Award - Phase 11- Evaluate Response. Can the State please provide the
composition of the evaluation team members? Will the evaluation team score only the sections of the
RFP that are related to their area of expertise or will all members score the entire RFP? Will the
evaluation team Individually score the response or score as a team? How will scoring for criteria In
System Requirements/Functionality section be weighted? Will they be weighted by type of
requirement/question: (M) - (D) - (R)?

Answer #8: The evaluation team members are employees from the Department of Correction and Department of
Human Services facilities and the Office of Enterprise Technology. Each member of the team has a vast
knowledge and experience in this field of technology. Each member of the team will evaluate and score the
responses in whole and individually. The scoring criteria for System Requirements and Functionality is indicated
in the RFP under evaluation pOints. The State has a scoring system that coordinates with (M) - (D) and (R)
responses.
Question #9: 1.0 (I' Scope of Work. What are all of the current rates for the Offender/Client telephone
calling system? Who does the State consider the predominant carrier for debit/collect rates?

Answer #9: The current rates are reflected in Question/Answer #1 above. The State considered the awarded
vendor the predominant carrier.

Rfbaddmu (11/07)

Page 2

Question #10: 2.22.2 (M) - Can the State provide the method they will use to notify the Contractor that an
offender/client is being transferred to a different facility?
Answer #10: It is anticipated that the Contract Vendor will provide the ftp site for use by DOC and DHS, and on a
nightly basis the DOC will ftp a delimited text file with a row for each offender incarcerated in DOC facilities; the
data elements provided would include the offender'S facility (thus allowing the Contract Vendor to identify the
cases where an offender's facility has changed from the previous file, if needed). Likewise, it is anticipated that
DHS would ftp a similar nightly file to the Contract Vendor's ftp site.
.

Question #11: 2.26.2 (M) - Can the State provide the manufacturer and model of the TIV devices being
used today to accomplish the requirement? In addition, can the State provide the secure location where
the printout is being housed today by facility?
Answer #11: Each Facility:
Lino Lakes - Ultratec Model Supercom 4400 ASCIIE - turbo phone
Faribault - Ultratec Model Superprint 4420 - currently not connected to secure location
Shakopee - Ultratec UniPhone 1000
Stillwater - Ultratec PP-ST-120
St. Peter DHS - Ultratec Model 4425 E-Turbo - SN: 30290410649
Moose Lake DHS - Ultratec Model 4425 E-Turbo - SN: 3029041049

Question #12: Please provide the past 12 months of commission summary reports by facility?
Answer #12: See attached Excel spreadsheets for commission summary (they are combined with the information
from Question/Answer #4 above.)

Question #13: Contract Period: The RFP states the Initial Contract Period expires on March 31, 2012,
with the option to renew up to 36 months upon agreement of both parties. Will the State please clarify If
the renewal period is one (1) renewal for 36 months or three renewals for one (1) year each?
Answer #13: At the time of extension, the State will determine the extension period that best meets the needs of
the State and the Contract Vendor. Our option is open to yearly extensions, monthly extensions, or the entire 36
month extension.

Question #14: Item 1.0 Scope of Work, third paragraph states "Long distance calls shall be at
predominant carrier debit/collect rates; does the State intend for the vendors to submit proposals at the
predominant carrier rates in addition to the rates described In Section 6? Will these proposed
"predominant carrier debt/collect call rates" be the actual rates charged by the vendor awarded the
Contract?
Answer #14: Yes. The responder should provide a proposal using the rates stated in Section 6 to figure their
commission rate(s) for the purposes of comparison and cost evaluation, but may also provide alternate rate
schedule(s} with associated commission rate(s). At the completion of any/all negotiations the agreed upon rates
would be charged.

Question #15: Are the Inmates allowed any free calls? If so, how many per month, and for what duration
for each call?
Answer #15:
DHS - Clients are allowed one gratis/toll free call per month and one legal call per day. There is no limit to the
duration of these calls.
DOC - Inmates are not provided free calls through the offender phone system.

Question #16: Could you provide the number of calls, minutes, revenue, and commission for the last six
months broken down by the following: facility. by call band (local. interLATA, intraLATA, Interstate and
International), by bill type (collect. prepaid, debit and free)?
Answer #16: See attached Excel spreadsheets.

Rlbaddmu (11/07)

Page 3

Question #17: What are the State's Intentions regarding the migration of existing call data to a new
vendor if the State selects a new Inmate telephone system provider?
Answer #17: Existing call data is saved on a separate server and in a separate system (iBase) and is not the
responsibility of the new vendor. Existing telephone calls are available on a separate monitoring system and are
not the responsibility of the new vendor.
It would be desirable for nine months of data/recordings to be retained/transferred to a new system. however.
DHS imports the call data into a separate database and the calls are recorded on a separate system. so it would
not be an issue if a new vendor was not able to facilitate a transfer of data from the old system.
Question #18: What is the States expectation of the incumbent provider in regards to existing call data
and recordings if migration to a new vendor Is required?
Answer #18: See answer to Question #17.
Question #19: Could you further explain your expectations regarding the requirement to have TTY
printouts sent "automatically" to a secure location? What does "automatically" mean. what time frames.
what medium and how many locations (Page 14. 2.26.2)?
Answer #19: The printer for the TTY machine would be located in the OSI office (or other secure location). Upon
call. the call would be printed to the secured printer for the purpose of monitoring by
the completion of the
OSI staff.

Question #20: In what way do you expect TTY phones to "work with existing telephone monitoring
systems" (Page 15. 2.30)? Are they currently working wIth existing monitoring systems?
Answer #20: We expect to be able to read the printouts of TTY phone calls from offices within the facilities and
location. They are not currently working with existing monitOring systems. It is our
not from a printout at the
understanding that the current TTY phones are not working with the existing monitoring system.

Question #21: Page 19 of the Administrative Document Identifies that "Responders are required to
calculate the percentage savings the State will realize as a result of the Contract and include the amount
of percentage savings In the response". What "savings" Is being referred to here and how should
vendors calculate these "savings"?
Answer #21: Please remove the Contract Savings & Usage report requirement from this RFP.
Question #22: Will there by a bid opening on October 23rd?
Answer #22: There will be a formal bid opening on October 23. 2009 at 3:00 p.m. At that time. only the names of
the responders who submitted a response will be read. No other information will be given at that time.
Question #23: Will the State provide copies of commission statements for the last year?
Answer #23: See Question/Answer #16.
Question #24: Appendix A provides Calling Data. Will the DOC provide more detailed Information In
particular: Monthly calling data (for the last 6 months) by revenue type (collect. prepaid. debit) and
calling jurisdiction (Local.lntraLATA, InterLATA.lnterstate)? Could the data simply include
commissioned calls (that Is calls that generated commission to the DOC) rather than call attempts?
Answer #24: See Question/Answer #16.
Question #25: Could the DOC provide rates by calling type (collect. prepaid. debit)?
Answer #25: See Question/Answer #1.

Rfbaddmu (11107)

Page 4

Question #26: Page 22 - 6.0.1 requires that the vendor provide sample commission reports and audit
trail. Would DOC/DHS elaborate what is required for the audit trail? Does DOC/DHS receive audit trail
reporting from their current vendor, and if so, If the current reporting is satisfactory, could a sample of
these reports be provided to the prospective bidders?

Answer #26: Four reports are received at this time:
1) Monthly Commission Payment Summary for the entire department
2) Check Summary Report by type of call
3) TYD Monthly Summary by type of call
4) Check Summary Report by Site
See attached sample reports which are satisfactory at this time. however, the awarded Contract Vendor would
also need to identify Premium Commissions as stated in 6.0.1.1 and the reports 2 and 4 would be a summary of
electronic payments by type of call/site if electronic payments are used.
Question #27: Page 22, 6.0.4 discusses the possibility of other governmental agencies being added to
the Contract:
1) Would these agencies be members of the State's Cooperative Purchasing Venture (CPV) program?
2) Is the CPV limited to State agencies only, or are counties, specifically county/city/correctional
agencies members of CPV?
3) What other agencies or subdivisions might be eligible for inclusion In this paragraph?
4) For the Increased commission (1 percent for every 10 percent Increase In revenue), this paragraph
mentions that the additional commission will be remitted to the appropriate facility/agency. Does this
mean that the additional commission is paid only to either DOC/DHS or the additional (non DOC/DHS)
facility, or both?

Answer #27:
1) Yes, other govemmental agencies could be members of the CPV program.
2) CPV is not State agencies. CPV consists of cities. counties, schools. etc. Please refer to the definition of CPV
members on our website: www.mmd.admin.state.mn.us.
3) This Contract will become available for all State agencies and members of the CPV program.
4) Commissions are paid to each facility/agency based on their call revenue. As additional facilities/agencies are
added increasing the revenue base all facilities/agencies will receive the increased commission.
Question #28: Page 26, Appendix A, provides two different columns labeled "Average Monthly Debit
Calls (based on 6 months)". Is the first column calls and the second column minutes? If not, why are
they different?

Answer #28: Answer to be provided in Addendum #2.
Question #29- 1.0 Scope of Work states "long distance calls shall be at the predominant carrier
debit/collect rates". 1.2.1 General Requirements states "call charges, including per call surcharges and
per minute charges, shall not exceed standard Industry rates for Intralinter-LATA services, nor local
exchange carrier rates for local calling services". Please clarify the intended benchmark for the rate
requirements. Predominant carrier and Industry standard can be Interpreted In a variety of ways.

Answer #29: The rate schedule in Section 6 is provided as a sample. Responders should response using the
rates in Section 6 and may also provide additional rate schedules with commission structure with their response.
Question #30: 5.07 Responder References. In its present form, we could provide three references with 10
phones each which would satisfy the requirement. However, three references with 10 phones Is not
representative ofthe size, scope and complexity required by a large state DOC such as Minnesota.
Furthermore, the requirement would allow a prime contractor to use their subcontractor's references to
qualify the prime contractor.

Rlbaddmu (11/07)

PageS

Answer #30: Responders should provide references that enhance their capability of providing this service.
Therefore. providing a reference of similar size. scope and complexity of a large facility would enable the
responder to receive an equitable score based on the references provided. References for subcontractors are not
acceptable.
Question #31: 5.07 Responder References: What are the minimum reference requirements offerors are
required to provide with our response? We strongly recommend amending the reference requirements to
require the three references to be at least three State DOC's with a minimum population level equivalent
to Minnesota's current population.
Answer #31: See Question/Answer to #31.
Question #32: 5.07 Responder References. Will a prime contractor be able to use their subcontractor's
references to quality the prime contractor? We strongly recommend the requirement be amended to
require the references are from the prime contractor and not their subcontractor. This ensures that
Minnesota will receive responses from qualified providers with an established history of providing
services to State DOC's.
Answer #32: The State wishes to have the responder provide references for their company, not for
subcontractors, as the Contract will be issued to the original responder and the awarded vendor will be ultimately
responsible for all requirements of the Contract.
Question #33: Section 8. How will desirable feature requirement responses be scored related to the
points outlined in the Evaluation Criteria? Will points resulting from the desirable responses be added to
the 500 points? If they are added to the 500 points, how many additional evaluation points are available?
Answer #33: Each section of the RFP being evaluated and scored will be a mixture of scores for mandatory
answers, desirable answers, etc., totaling up to the maximum number of pOints available for that section.
Question #34: 2.4.2. Each facility is to have the option to de-activate this message per PIN. Personal
identification numbers are assigned by the State as needed.
Why would it be desirable for Minnesota DOC/DHS to tum off the random recorded message on a per
inmate basis? This appears to be in conflict with the Intent of 3.2.1.1 which states Custom Call
Announcing Is a very important feature and should not be turned off as this may cause a security issue.
Furthermore, disabling this Random Recorded Message couldlwould encourage PIN sharing. We
strongly recommend this requirement be removed due to these security issues.
Answer #34: Answer to be provided in Addendum #2.
Question #35: How do the specifications and requirements outlined In the RFP apply to DHS? Currently
DOC and DHS are autonomous agencies with requirements that are unique to each environment and
frequently don't overlap with each other. The telephones and calling platforms have commonality,
however, there are some features which DOC uses while DHS does not. For example:
DHS does not utilize automated phone time purchases while DOC does;
DHS does not utilize automated PIN entry or tracking while DOC does;
DHS does not receive an automated feed of CDR traffic for Integration into their IBase system as DHS
does not utilize the access Into the IBase system.
Based on the unique operating environmental of DOC and DHS, please clarify which requirements apply
only to DOC, which requirements only apply to DHS and which requirements apply equally to both DOC
and DHS.

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Page 6

Answer #35: This is not a correct assumption. For example, DHS does receive the automated feed of CDR
traffic, just as DOC does. DHS does integrate that information into our iBase system. Although DHS is not able
to utilize the data in the same manner that DOC does, DHS will have the ability in the future. It should be
assumed by the responders that all requirements apply to both DOC and DHS unless noted otherwise.
Question #36: Section 2.13.1. Please confirm the TCP/IP requirement for the existing third party
recording equipment. Presently the interface Is a serial Interface and not TCP/IP; however, the Interface
does comply with the data, timing and format being requested. Is the request to have the vendor's
equipment on the State's IT network at each facility?
Answer #36: DHS requires the TCP/IP for the system to provide the data to the recording/monitoring equipment.
The vendor's equipment will not be on the State's IT network. A serial cable connection is acceptable to DOC.
Question #37: 2.13.2. It appears this section Is not Intended to apply to the existing telephone recording
system, but rather the Interface to iBase. Please confirm our interpretation is correct.
Answer #37: This information is provided from the existing offender telephone system to iBase and the phone
monitoring system. These are two different ·feeds· and two different "formats". The format used to send Station
Message Detail Reports (SMDR) to both recording vendors is:
MN07,*"'''''080.3186880679 .998654321001 .09/20/20058:03:08 AM.9K2A20R8 v05.0,O,CH.
Yes - this Section applies to iBase.
Question #38: 2.25 System Reports. This request appears to be for the reports being currently sent dally
prior to 0630 for the IBase Integration. Please confirm this Is the State's Intent.
Answer #38: DHS - yes these reports will be used for iBase integration.
DOC - this information is used for the current iBase integration and is also used to verify transfer of data have
been successfully accomplished on a random basis.
Question #39: Section 7. Define the term CI'eature" as it Is stated numerous times throughout the section.
Answer #39: A feature is one of the many tasks the equipment/system can accomplish.
Question #40: What is the date for follow up questions that will be required based on the answers from
the first round of questions?
Answer #40: Additional questions will be allowed only if the answers on Addendum #1 are not complete (no later
than 3 business days after release of this addendum). No new questions will be accepted.
Question #41: Can the State of Minnesota please provide a copy of the current Offender/Client Telephone
Calling System and Service Contract? This Is a Freedom of Information Act request for a public contract.
In lieu of the entire contract, can the State of Minnesota please provide current commission paid for all
types of calls? Call rates used for all routes? Any Incentives the State of Minnesota received with the
current contract. By not providing this information the current provider has a distinct advantage by
having this knowledge and an open and fair proposal process may not be possible.
Answer #41: The State of Minnesota is fully aware of the Freedom of Information Act and acknowledges that this
information is public information and providing this information to all requestors deems this an open and fair
proposal. You can obtain a copy of the current Contract Award document (T-512) by sending in a self-addressed
stamped envelope and the contract will be sent to you, or you can make an appointment to review the entire file
and have copies made of any public documents. To make an appointment to view the file. contact Aric Wilson at
651.201.2413. Current commission paid for all types of calls and call rates are defined in previous questions and
answers.

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Page 7

Question #42: What type of network connects the facilities? What bandwidth can the inmate phone
vendor be allocated?
Answer #42: DOC and DHS do not release information regarding their networks. The offender/client phone
system would not be allocated any bandwidth on DOC or DHS networks.
Question #43: Will the State of Minnesota allow the vendor to add additional fees to the Inmate collect
and/or prepayment bill, specifically prepay account opening and closing fees? Other examples of these
fees are; bill rendering fees, collect call service fees, universal cost recovery fees, or account
initialization and termination fees (these fees are increasing the cost to the users and providing revenue
to the inmate telephone providers however all vendors who charge these fees do not pay commissions
on them to the State of Minnesota). In particular, many vendors ask the account initialization and
termination fee as a USF fee they must pay to the federal government, these federal fees are applied to a
very small minority of calls and often vendors exceed them by over 70%. (Some vendors do not charge
these, and can tum them off -Indicating they are not a necessity to provide the inmate phone service).
Answer #43: As stated in the RFP, the responder can only include fees that are mandated by Federal or State
govemments, and set up and termination fees are not mandated by the government. These are internal fees
established by the responder.
Question #44: Will the State of Minnesota please provide the total annual phone revenues broken down
by call route? (I.e., Local, IntraLata, InterLatallntraState, InterState, International) including number of
calls per route and minutes per route. If annual phone revenue cannot be provided, could the State
provide 1 month phone revenue? Total annual revenue can be provided If the current system is unable to
provide this information. By not proving this Information the current provider has a distinct advantage by
having this knowledge, and open and fair proposal process may not be possible.
Answer #44: See Question/Answer #16.
Question #45: Can the State of Minnesota indicate the file transfer format currently being used to send
station message detail reports to both the current monitoring/recording system? Where are the current
recording/monitoring systems located?
Answer #45:
DHS - the current data connection between the Inmate Phone system and the call recording equipment is similar
to an SMDRlCDR data feed. The connector is a 9 pin serial connection with the communication ports on the
phone system and recording equipment set to the following:

(9600 BPS, Data Bits 7, Parity Even Stop
Bits 1, and Flow Control + None)

DOC - current recordinglmonitoring systems are located near the equipment of current offender phone vendor
and are accessible by staff within and outside of each facility. SMDR information is sent over an RS-232 cable in
space delimited raw test streams.
Question #4&: In order for offender/client PIN's to follow the offender/client for movements to/from other
facilities, the inmate phone vendor will need to get housingnocatlon updates from the current systems
with that information. Can the State provide the file transfer format required, file type being sent and
personnel contact information for that system? Is this a real-time update from these systems, or
scheduled (hourly)?
Answer #46: Answer to be provided in Addendum #2.
Question #47: Can the State elaborate on the Transfer of Money to Accounting? Specifically, what
frequency ASCII files are sent? What is the file transfer method? Contact personnel for the system for
testing the file transfer and acceptance?
Answer #47: Answer to be provided in Addendum #2.

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PageS

Question #48: If the response to these and other vendor questions cannot be provided within 2 weeks of
the RFP deadline, can an extension be requested In order to analyze the responses and prepare the
proposal according to the responses?
Answer #48: At this time, the due date will remain the same.

Question #49: Item 2.24: Call Accounting. The system must be able to update offender/client's phone
time at the end of each call and announce remaining phone time before the next call. Included time
required to accomplish this in your response. Without knowing the offender/client's future call route,
how can the remaining time be provided? Example: If the next call was local, the remaining time may be
15 minutes. If the next call were interstate, the remaining time may be 4 minutes. Would it be acceptable
to provide the offender/client's with remaining phone account dollars and provide them an option to hear
call rates prior to making a call?
Answer #49: Answer to be provided in Addendum #2.

Question #50: In order to provide our best possible offer, It is Important to have historical call volume
information for all call types. Please provide as much data as possible from the following: Localcollect, Intralata - collect, etc.
Answer #50: See answer to Question #4.

Question #51: Please provide a copy of the current Inmate phone service agreements?
Answer #51: See answer to Question #41.

Question #52: Please provide an average of monthly commissions received over the past year from the
current vendor and copies of commission statements (If available)?
Answer #52: See Question/Answer #16.

Question #53: Are the rates shown in Section 6 the current rates charged today? If not, please provide
the current rates.
Answer #53: See Question/Answer #1.

Question #54: There Is no mention of prepaid collect call traffic in Section 6. Are called parties permitted
to establish prepaid accounts today? If so, are the rates the same as collect calls?
Answer #54: There are no prepaid collect calls.

Question #55: Are commissions paid today on prepaid collect call revenue?
Answer #55: See answer to Question #54 above.

Question #56: In Section 8 there Is no evaluating criteria listed for calling rates. What weight, if any, will
rates carry in the evaluation?
Answer #56: The commission structure will be evaluated and scored with a maximum of 100 points allowed.

Question #57: Section 1.2.1 of the RFP states that rates shall not exceed "standard Industry" rates.
Please confirm what the State considers to be standard Industry rates.
Answer #57: Answer to be provided in Addendum #2.

Question #58: In order to ensure a level playing field for all bidders, please confirm that the successful
vendor must provide new equipment. Also, please verify that this applies to both new potential bidders
and the Incumbent provider.

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Page 9

Answer #58: All responders must offer new equipment when responding to this RFP. The incumbent provider. if
awarded this Contract. would have to offer future equipment replacements as new.
Question #59: Given the tentative Installation In January, 2010, the Initial contract tenn is just over two
years. Will the State consider a longer base contract tenn of three years or more?
Answer #59: No. The Contract period shall be from date of Contract execution through March 31. 2012. with the
option to extend an additional 36 months upon mutual agreement between the State of Minnesota and the
Contract Vendor.
Question #60: 1.2.3. Can you please elaborate on the intent of this requirement and provide additional
details on the systems currently In use?
Answer #60: The intent of this requirement is that both vendors work together and are responsible for the
seamless integration of both systems. Potential vendors must be able to integrate with the current
monitoring/recording system. Any expense incurred as part of achieving this integration/compatibility will be the
sole responsibility of the Contract Vendor and not the State. Additional details on the systems can be obtained
from the contacts Hsted in Section 2.15.
Question #61: 1.2.3. If the proposed system provides this functionality as a part of the bid, Is it
necessary to Interface with the existing legacy systems?
Answer #61: Yes - the proposed system must be able to interface with all of the legacy systems, regardless of
the proposed functionality.
Question #62: 1.2.3. Can you clarify the statement about uincludlng all circuits and facilities provided by
the local telephone company"? Does that suggest the new ITS vendor is responsible for obtaining and
paying for those circuits?
Answer #62: Yes. The State does not want to invest capital expenditures to procure equipment that provides the
required service. Installation fees. including the other common carriers' charges required for installation of special
circuits or local lines that might be required to operate the service. are the responsibility of the Contract Vendor.
The Contract Vendor will also pay all monthly charges and maintenance costs for the term of the Contract,
including all extensions. See 1.0 Scope of Work - 31d paragraph of the RFP.
Question #63: 1.2.3. How many circuits and what types are currently required, by location, for the
existing monitoring systems?
Answer #63: Because this question is in relation to the existing monitoring systems, please refer to Section 2.15
for contact information for the existing vendors of the monitoring system.
Question #64: 1.2.4. Does the State have any access type limitations? For example, restrictions that IP
circuits must be FR or ATM.
Answer #64: Because this question is in relation to the existing monitoring systems, please refer to Section 2.15
for contact information for the existing vendors of the monitoring system.
Question #65: 1.3.4. Does this requirement suggest that DOC wants old phones and new phones from
the new vendor working in each prison site and cellblock simultaneously until a cut over date is
completed? If so, Is there wiring In place to accommodate dual phone placement?
Answer #65: The intent is to have both systems in place and verification that phones are working and all
equipment is communicating before removal of old system. This would require the testing of each facility phone
at its' location to verify correct connections before and after switch over and removal of other systems
connections. It would not require dual phones.

Rfbaddmu (11/07)

Page 10

Question #66: 1.6. Please confirm that this requirement does not prohibit the Contract Vendor from
collecting revenue from the calls during the acceptance period.

Answer #66: Answer to be provided in Addendum #2.
Question #67: 2.29. What are the manufacturer, models and dimensions of the existing phones?

Answer #67: Lino Lakes: Ultratec Model Supercom 4400 ASCIIE turbo phone, 10" wide, 9.5" long. 3" high
St. Cloud: Ultratec Superprint 4425 w/o ASCII option UTI-SP4425 with 5 year warranty. The current vendor uses
a wide variety of phones throughout DHS and DOC facilities however few major differences exist between
manufacturers with respect to form, fit and function. TMG is the current vendor's primary telephone and parts
vendor. At MSOP, the current vendor predominantly has installed the TMG CT-400.
Question #68: 6.0.4. The requirement here does not take Into account the possibility of increased and
disproportionate costs relative to potential revenue Increase associated with the expansion of facilities would the State change the requirement to a mutually agreed upon commission modification at the time
of the request for expansion?

Answer #68: 6.0.4 allows for a 9% increase in revenue before an increase in commission payments is required
which addresses possible additional costs.
Question #69: Sections 6&7. What are the current commission rates and structures of the existing
Contract?

Answer #69: See Question/Answer #2.
Question #70: Appendix A - 2.0. Which of the 2 columns labeled (Average Monthly Debit Calls) reflects
the collect calls?

Answer #70: See Question/Answer #28.
Question #71: Page 2 - Terms and Conditions. The pdf file Indicates various forms (Affirmative Action
Data Page, Trade Secret Information Form, etc.) that have to be completed. The proposal preparation
Instructions In the pdf file state "NOTE: Responses are to be prepared and presented in the same
sequential order as the questions and requests .... ", however, the MS WORD Doc file, with the proposal
preparation Instructions, does not Identify where to put those forms (I.e. In the "General Proposal" or the
"Pricing Proposal" nor where within those volumes. Normally, these would be put In the business
"pricing" volume. However, the pdf proposal preparation Instructions state, "each response must be
submitted with the pricIng components separated in a sealed envelope and marked "PricIng Proposal".
All other applicable material must be submitted together and marked "General Proposal" (Implying only
prIcing Information in the Pricing Proposal).
Can we put these forms In a "Completed Forms and Report's tab at the beginnIng of the General Proposal
volume, or does MN want them In the business (Pricing) volume?

Answer #71. The General Proposal shall consist of the .pdf document containing all of the General Terms,
Conditions and Special Terms and Conditions. Immediately following these documents, the responder shall
include all of the information contained in the Word document and any other applicable information. The
responder shall remove the ·pricing page section" from the Word document and place your response in a
separate sealed envelope and mark it "Pricing Proposal".
Question #72: Section 21 b. Can we assume this provision applies only to other projects of comparable
volume, scope, terms and conditions, and governing law?

Answer #72: Yes
Question #73: Section 35. Can software developed for this project, using project funds result In a
perpetual software license for the State, versus resulting In loss of all rights by the Contractor?

Rfbaddmu (11/07)

Page 11

Answer #73: It is not the responsibility of the State to interpret legal terms for a responder.
Question #74: Section 43 & Section 48. What are the Contract (vs. RFP) dispute resolution provisions?
Does this stated provision require the Contractor to waive Its right at law and in equity, as well as to forgo
an option to use an arbitration process?
Answer #74: It is not the responsibility of the State to interpret legal terms for a responder.
Question #75: Section 46 & 63. How will these preferences be reflected in the evaluation process for this
procurement, since there will be no dollar amount (Page 28, Section 2) on which to apply this these 6%
preferences?
Answer #75: The State will apply preferences, if applicable, to the pricing offered within a response.
Question #76: Section 52. Can we assume that the Cooperative Purchasing Venture (CPV) provisions do
not apply to this procurement?
Answer #76: PURPOSE AND BACKGROUND. The purpose of this Request for Proposal (RFP) is to provide an
offender/client telephone calling system for the Department of Corrections (DOC) and Department of Human
Services (DHS) facilities located in Minnesota. This is also available to other State agencies and members of the
Cooperative Purchasing Venture (CPV) program, if needed.
Question #n: Section 3b: "State of Minnesota as additional insured". Can we assume "additional
Insured" Is limited to activities related to the Contract? Otherwise, this has the effect of requiring the
Contractor to provide broad liability insurance for all of the State of Minnesota, for events that have
nothing to do with the Contract.
Answer #n: The State of Minnesota shall be listed as additional insured for this Contract, including all locations
as defined in the RFP document.
Question #78: The Location of Service Disclosure and Certification form was not included in the RFP.
Answer #78: Please see the attached Location of Service Disclosure form, sign and return with your response.

CHANGE THE FOLLOWING:
2.26.1 READS: (M) Printout from TIY must be able to be sent automatically to a pre-determined secure location
to be determined by each facility at the conclusion of each call.
2.26.1 SHALL READ: (M) History/transcript from TIY calls must be able to be sent automatically to a predetermined secure location to be determined by each facility at the conclusion of each call.
This addendum shall become part of the RFP and MUST be returned with the RFP.

COMPANY NAME:
SIGNATURE:
PRINTED NAME:
TITLE:
DATE:

Rfbaddmu (11/07)

JeffroO...l: ~ \"\'l\d \

?('~aenr\ ~

JO/lq/D q

Page 12

MCF~Faribaull

(Jffender Phones
J anuary 2009 ~ J una 2009
Calls

Collect
Minutes Revenue

Minutes

Commissions Calls

Debit
Revenue

Commissions

LOCAL

464562 $13.276.34
520530 $15.024.59
566.163 . $16.405.06
673264 $19.594.83
668.233 $19.531.56
622.658 $18261.72

$681.52
$7362.05
$8.038.48
$9601.47
$9,570.46
$8,948.24

16328
7.725
1013
301
462
255

$2.095.40
$1.016.25
$138.65
$44.06
.$65.10
$37.75

$1.026.75
$497.96
$67.94
$21.58
$31.90
$18.50

35.882
40607
44.338
52959
52788
49356

311 . 3.522
4"941
38
261
3.319
348
4,236
363
4.250
448
5.471

January
February
March
April
May
June

$1,390.86
$1,806.33
$1,214.47
$1,594.68
$1,641.50
$2,055.23

$681.52
$885.10
.$595.09
$781.39
$804.34
$1,007.06

1,000
1022
1112
1258
1.563
1.422

$1.942.34
$2.163.05
$2.179.21
$2.340.51
6.87~
8816
$3,002.44
8.071 $15,051.68

$951.75
$1.059.89
$1.067.81
$1146.85
$1,471.20
$7,375.32

7876
8296
8,546
9049
8.787
8,214

46,322 $15,775.94
47.046 $16022.42
48.946 $16,669.73
49,614 $16,896.24
47.071 $16.029.97
43,644

$7.730.21
$7,860.99
$8,168.17
$8279.16
$7854.69

1.279
630
88.
29
42
25

INTRALATA

January
FebrusJY
March
, April
May
June

5,703
6.351
6,399

INTERLATA·

January
February
March
April.
May
June

2,960
2.779
2.712
3,014
2,641
2,601

36.799
34502
33.686
36,932·
31,761
31616

$17,343.77
$16,272.46
$15.860.78
$17.536.36
$15,228.03

$8.498.45
$7,973.51
$7,771.78
$8592.82
$7.461.73

342
326
297
341
·336
309

3.661
3,583
3343
3706
3561
3268

$4.609.19
$4,476.57
$4,148.42
$4.645.29
·$4,496.49
$4.129.07

$2.258.50 1524
$2,193.52 . 1,412
$2032.73
1,448
1,760
$2276:19
$2203.28
1838
$2.023.24
1577

15
30
18
15
30
0

$9.99
$19.98
$14.25
$9.99
$19.98
$0.00

INTERSTATE

January
February
March
A~ril

May
June

9576
8775
9,160
10,085
10.718
8912

$3,692.38
$3,372.95
$3,521.46
$3,921.34
$4,180.08
$3.475.68

$1,809.27
$1,662.76
'$1,725;52
$1 921.46
$2.048.24
$1,703.08

77
60
30
89
115
38

$130.50
$106.98
$54.32
$153.11
$191.90
$66.55

$63.95
$52.42
$26.62
$75.02
$94.03
$32.61

INTERNATIONAL

January
February
March
AJlrii
May
June

1
2
2'
1
2
0

$4.90
$9.79
$6.98
$4.90
$9.79
$0.00

23
14
6

22
24
16

MCF-Uno Lakes
Offender Phones
January 2009 - June 2009
Collect
Minutes Revenue

Calls

Minutes

Commissions Calls

. Debit
Revenue

Commissions

LOCAL
January
February
March
IArmI
.' May
June

3,186
2.643
1.648
.1;828
1,843
1.812

39,738
33124
19,913
21.983
21775
22177

$5~174.90

$4,299.20
$2;643.65
$2,927.10
$2.931.75
$2,920.85

$2635.70
$2106.61
$1.295.39
$1434,28
$1.436.66
$1431.22

58,444 738,162 $21.624.28
$20,812.87
56251 699.521
54.441 680;092 $20,143.17
59,624 745.391 . $22,060.88
56505 .708,719 $20,906.85
53.764 670.696 $19,892.68

$10.595.90
$10,198.31
$9,870.15
. $10,809.83
$10244.36
$9747.41

INTRALATA
January
February
March
April
May
June

45
43
39
24
26
32

570
511
537
281
290
349

833
811
650
715
813
883

10,285
9,890
7,972
9,002
9,907
10606

$209.10
$195.43
$186.81
$108.53
$1'12.70
$141.37

$102.46
$95.76
$91.54
$&3.18
$55.22
$69.27

99
73
70
65
83
58

572
470
468
422
541
447

$194.81
$100.10
$159.43
. $143.74
$184.28
$152.27

$95.46
$78.45
$78.12
$70.43
$90.30
$74.61

13,560
13,187
10,735
·11,275
10,435
10827

$4.618.28
$4,491.11
$3.656.15
.$3,640.16
$3,553.99
$3,687.47

$2262.96
$2.200.64
$1,791.51
$1.881.68
$1.741.46
$1,806.86

INTERLATA
January
February
March
April
May'
June

$4,864.55
$4.707.70
$3;,783.56 .
$4,215.46
$4.717.61
$5.088.38 '

$2,383.63
2285
2,111
$2,306.77
$1853.94 . 1769
$2,065.58 .1796·
1,759
$2,311.63
$2493.31
1740

INTERSTATE
January
Febru~

March
April

Mav
June

212
274
192
230
237
209

.2,164
3136
2,202
2,501
2526
2182

$2,781.16
$3,873.34
$2.718.18
$3,134.39
$3.184.29
$2.767.53

0
0
0
·15
0
'0

$0.00
$0.00
$0.00
$1'1.79
$0.00
$0.00

$1362.77
'$1,897.94
$1,331.91
$1.536.85
$1,560.30
$1356.09

. 989
984
957
932
941
880

6,668
6,818
6,764
6203
5,735
I? 780

$2.571.83
$2,621.57
$2,600.53
$2,412.37
$2,238.65
$2,254.24

$1,260.20
$;1,284.57
$1.274.26
$1,182.06
$1095.96
$1104.58

3
3
3
4

23
22
19
13
27
3

$37.75
$38.38
$31.03
$26.13
$44.10
$4.90

$18.50
$18.81
$15.20
$12.80
$21.61
$2.40

INTERNATIONAL
January
Febru(ffi'
March
April

Mav
June

a
0
1
0
0

$0.00 .
$0.00
$0.00
$6.78
$0:00
$0.00

MCF-Moose Lake
Offender Phones
January 2009 - June 2009

Calls

Collect
Minutes Revenue

Commissions Calls

Minutes

Debit
Revenue

Commissions

LOCAL

January
February
. March
IAprll
M81
June

246
245
129
250
93
81

3,139
2,646
1,547
3,496
1242
1,055

$402.95
$377.30
$206.35
$424.80
$155.10
$133.75

$197.45
$184.88
.$10.1.11
$208.16
$76.00
$65.54

13,674
13,731
1.4,700
16936
14032
13,096

88
59
59
64
76
76

1,095
713
718
818
809
874

$406.35
$269.69
$270.34
$298.34
$333.17
$341.62

$199.11
$132.15
$132.47
$146.19
$163.26
$167.39

286
293
330
314
243
285

$2,479.10
$2,489.43

$5,059:38
$6,080.47
$6,439.00
$5 896.32
$5,191.84
$4,846.16

$2,889.20
$2544.00
$2374.12

$461.04
$651.65
$641.35
$567.78
.$469.63
$573.85

$225.91
$319.31
$314.26
$278.21
$230.12
$281.19

20,332
24,632
23,116
22,476
24,082
23,602

$6;924.02
$8,388.87
$7,272.31
$7,864.31
$8,201.19
$8,038.10

$3,392.77
$4,110.56
$3,857..43
$3,760.61
$4,018.58
$3938.67

172,396
173,324
186,020
198,114
113,130
162,644

$2,665.~1

INTRALATA

January
february
. March
April
May
June

1354
1,913
1,883·
1,667
1,379
1,685

'INTERLATA

January
February
March
April
May
June

1,803
1696
1433
1,400
1,417
1,378

22464 $10,676.72
20586 $9522.56
17690 $8367.70
11,027 $8,116.21 .
17403 $8,253.46
16,937 $8,029.51

$5,182.10
$4,666.05
$4,100.17
$3,976.94
$4044.20
$3,934.46

INTERSTATE

January
February
March
April
May
June

3772
4,204
3,970.
3,946
4,221
4159
..

91
126
112
87
100
80

1061 $1,303.74
1,432 $1,7.72.18
1,265 .$1 568.26
988 $1222.97
.1,074 $1,350.86.
904 $1,120.56

$638.83
$868.37
$768.44
$599.26
$661:92
$54907·

814
775
603
698 .
590
703

4804
4,536
3,867
4,093
3,287
3,853

$1,865.20
$1,743.48
$1,486.44
$1,590.94
$1,281.93
$1,502.67

$0.00
$38.05
$0.00
$46.54
$9.84
$10.94

10
16
21
31
28
14

16
42
136
286
220
40

. $26.15
$69.82
$176.02
$364.32
$300.61
$74.73

$909.05
$854.31
$728.36
$779.56 ..
$628.16
$736.31

INTERNATIONAL

January
February
March'
A~I

May
June

0
7
0
8
3
3

0
87.
0
97
17
33

. $0.00
$77.65
$0.00
$94.98
$20.09
$22.32

$12.81
. $34.21
$86.25
$178.52
$147.30
$36.62

MCF· Oak Park Heights
Offender Phones
Janoary 2009 • June 2009
Collect
Calls Minutes Revenue Commissions. Calls

Minutes

Debit
Revenue

Commissions

LOCAL
January
February
March
A~ril

May
June

153
.175

142
112
223
187

1,898 $241.90
2,057 . $277.85
1,591 $221:55
1,293 $176.65
2,790 $362.50
2,337 $303.85

April

May
June

7",874
10,269
8,610
9;396
9615
9,965

·95787 $2,913.38
124598 $3,799.53
103945 $3,185.70
112,906 $3,476.52
115,537 .$3,557.55
120,031 $3,681.05

$1,427.56
$1,861.77
$1560.99
$1,703.49
$1,743.20
$1,806.65

INTRALATA

January
February
March

. $121.47
$136.15
$108.56
$86.56
$177.63
$148.89

10
24
9
12
6
9

150
312
135
146
79
122

107
135
109
130
126
135

1,231
1,598
1,363
1,612
1,562
1,637

$49.50
$112.56
$44.55
$54.98
$28.27
$42.86 '

$24.26
$55.15 .
$21.83
$26.94
$13.85
$21.00

8
2' .
9
26
9
13

48
12
86
140
'56
94

$16.35
$4.09
$29.30
$4'7.67
'$19.07
$~2.03

$8.01
$2.00
$14.36
$23.36
$9.34
' $15.69

INTERLATA

January
February
March
A~ril

May
June

$604'.13
$772.54
$640.49
$760.76
$734.96
$781.51

INTERSTATE

January
February
March
~ril
M~_

June
INTeRNATIONAL

JanuSJY
February
March
IApril
M~

June

$296.02
$378.64
$313.84
$372.77
$360.13
$382.94

444
355
371
423
364
343

3,801 $1;294.91
2,877 ' $980.05
3067 $1,044.85
3,140 $1,069.71
2,847 . $969.85
2,749
$936.44

$634.51
$480.22
$511.98
. $524.16 ..
$475:23
$458.86

417
386
331
339
422
421

3861
3,508
2,912
2,990
3636
3,787

$1,489.60
$1,349.00
$1,120.91
$1,162.92
$1,418.04
$1,476.93

$729.90
$661.01
$549.26
$569.83
,$694:84
$723.70

1
2
3
2
2
1

1
3
11
8
6
2

$1.63
$4.90
$17.97
$13.07
$9.80
$3.27

$0.80
$2.40
$8.81
$6.40
$4.80
$1.60

.
62
,49
28
26
29
28

613
594
313
274
330
347

$760.97
$722.21 '
$389.17
$346.56
$408.25
$419.43

$367.98
$353.88
$190.69
$169.81
$200.04
$205.52

MCF-Red Wing
Offender Phones
January 2009 - ~une 2009
Debit
Minutes Revenue·

Collect
Calls Minutes Revenue Commissions Calls

LOCAL

January
February
March
.

A~ril

June

Commissions

'$8.21 1,583 21,905 . , $585.71
$677.47
$0.00 1831 24,753
$593.85
$0.78 1,605 21,734
$556.11
$0.00 1,503 . 19,691
$0.00 1,653 21,429
$611.61
$852.85
$0.00 2.305 30,306

10
0
1
0
0
0

'135
0
12
0
0
0

$16.75
$0.00
$1.60
$0.00
$0.00
$0.00

$287.00
$331.96
$290.99
$272.49
$299.69
$417.90

78
84
73
60
81

910
850
1,000
'781
682
954

$352.30
$362.50
$382.00
$320.53
$268.66
$367.02

$172.63
$177.63
$187.18
$157.06
$131.64
$179.84

524
477
·501
650
518
459

4,347
4,037
4,354
4,845
4,232
3,123

$1,480.87
$1375.21
$1,483.21
,$1660.53
$1,441.62
$1,063.72

$725.63
$673.85
$726.77
$808.76
. $706.39
$521.22

34 .
30
23·
59
20
28

478
380
257
768
267
352

$211.94
$177.40
$128:11
$353.64
$121.41
$164.96

$103.85
$86.93
$62.77
$173.28
$59.49
$80.83

2~6

268
273
226
237
176

2,044
2,321
2,527
1,681
1,671
1,360

·$696.36
$790.72
$860.88
$572.59
$569.19
$463.30

$103.85
$387.45
$421.83
$280.57
$278.90
$227.02

$64.08
$68.03
$25.43
$42.39
$33.91
$84.77

105
83
97
76
84
89

987
7Q2
941
795
728
769

$380.47
$289.13
$361.87
$309.61
$283.92 .
$299.91

$186.43
$141.67
$177.32
$151.71
$139.12
$146.96

0
0
0
0
3
0

0
0
0
0
33
0

$0.00
$0.00
$0.00
$0.00
$53.90
$0.00

$0.00
$0.00
$0.00
$0.00
$26.41
$0.00

INTRA~TA

January
February .
March
April
May
June

INTERLATA

January ,
February
March·
~ril

May
June
INTERSTATE

January
. February
March
April
May'
June

.
9
7
3
6
4
10

107
102
45
.75
60
150 '

$130.78 .
$118.43
$51.90
$86.50
$69.20
$173.00

INTERNATIONAL

January
February
March'
A~r11

May
June

MCF-Rush City
Offender Phones
January 2009 - June 2009'

Calls

Collect
Revenue
Minutes

LOCAL

. Minutes

Commissions calls

Oebit
Revenue

Commissions

January
February
March
April
. May
June

971
551
213
142
283
113

12359
6,398
2-,500
1,738
3,358
1199

$1,588.95
$870.90
$338.00
. $228.90
$450.90
$172.95

$778.59
$426.74
$165.62
$112.16
$220.94
$84.75

13,166
13,169
14,832
15,869
14,447
14,197

$7,602.63
$8,642.96
$6,661.67
$7,057.78
$6238.33
$6852.02

$3,725.29
$4,235.05
$3,264.22
$3,458.31
$3,066.78
$3,357.49

2,611
3,131
3,069
3,136
2,875
2,743

170,357 $4,871.42
166815 . $4872.53
190,152 $5487.84
199,658 . $5871.53
181,984 $5,345.39
178,742 $6,252.89

$2387.00
$2,387.54
$2,689.04
$2,877.05
$2,619.24
$2,673.92

15,997
19,056
18580
·17,366
16,055
14,687

$2,669.66
$3,180.13
$3,100.66
$2,897.85
$2,679.20
$2,450.69

INTRALATA
,

January
February
March
April
May
June

INTERLATA

1,635 20751
1,850 ·23792
1,451 17,759,
1,516 19306
1,354 16741
1,480 18~554

January
. February
March'
April
May
June

$5448.28
$6,490.06
$6327.87
$5913.97
$5,467.75
$5,001.41 .

.
7,924 . $3,848.21
67.5
665
8049 $3,846.27
7,113 . $3,564.99
643
6,171 . $3,063.33
548
536 . 6199 $3,033.77
6,0'72 $2,936.56
513

$1,886.62 • 1,649
$1884.67
1,641
$1,746.85 '1,587
$1,501.03
1613
1,772
$1,486.65
1,523
$1,438.42

1,823
167
1,175
114
1,410
136
152 . 1,620
152
1,605
149
1493

$1,118.24
$733.06
$878.13
$1,000.68
$994.14
$939.49

10,232 $3485.06
10580 $3 603.67
10,172 $3464.71
'9,935 $3,383.77
10,577 .$3,602.43
9,113 $3,103.76

$1,707.67
$1,765.80
$1,697.71
$1,658.05
$1,765.19
$1,520.85

INTERSTATE
January
February
March
April
Ma~

June

INTERNATIONAL
JanualY
February
March
April
May
June

$2282.12
$1,496.05 .
$1,792.10
$2,042.20
$2,028.85
$1,917.32

591
605
676
835
754
700

4,182 $1613.78
4,097 $1,575:03
4,411 $1696.89
5,361 $2,084.99 .
4630 '$1,805.70
4,224 $1,647.36

$790.75
$771.76
$830.99
$1,021.65
$884.79
$807.21

. ,
2
3
3
2
4
2

9
16
20
23
28
30

$16.74
$30.22
$37.98
$40.83
$61.04
$61.26

$8.20
$14.81
$18.61
$20.01
$25.01
$30.02

MCFpSt Cloud

Offender Phones
January 2009 June 2009
p

Debit

Collect

Calls

Minutes Revenue

Commissions Calls

Minutes

Revenue

Commissions

LOCAL

January
FebruaJY
March
. April

June

162
1.05
56
46
20
85

2.021
1205
641
499
180
327

. $263.05
$165.25
$88.05
$70.95
$29.00
$51.35 .

. $128.89
$80.97
$43.14
$34.77
$14.21
$25.16

8218
8.974
8.128
8.534
7,553
1.391

101 101
108322
98180
102.111
89,606
86420

$3.062.86
$3.320.38
$3,007.36
$3.157.58
$2.794.61
$2.734.67

$1500.80
$1,626.99
$1,473.61
$1,547.21
$1.369.36
$1,339.99

87
73
68
134
42
38

875
683
698
1.581 .
392
451

$374.75
$307:79
$294.74
$607:53
$176.96
$172.63

$183.63
$150.82
$144.42
$297.69
$86.71
$84.59

171
228
202
153
183
219

1.143
1395
'1,299
1,195
1,438
1.653

$391.31
$477.51
$444.73
$409.14
$492.31
$566.02

$191.74
$233.98
$217.92
$200.48
$241.23
$27·7.35

$7.463.35 4 177
27.395 $9 378.42
. $6,748.36 '4,454
29.108 $9.964.95
$5,414.18 4.299
28.704 $9.826.74
$7.239.33 4529
29226$10.005.08
$5.330.78 3,959 . 25 628 $8.773.13
$5,391.35 4,332' 28343 $9.702.84

$4595.43
$4.882.83
$4.815.10
$4902.49
·$4.298.83
$4,754.39

INTRALATA

January .
Februali
March
May
June
INTERLATA

January
FebrualY
March
April
Ma"y
June

2672
2437
1,992
2.632
1.946

31,371
28.092
22,058
29905
21.918

$16231.33
$13.772.16
$11.049.34
$14.774.15
$10,879.14

1.979

22.Q25 $11.002.75

245
242
187
183
196
190

2.594 $3276.41
2.570 '$3243.20
.2.028 $2.543.57
210 $2,511.75
1,991 $2,546.19
1.798 $2.350.72

INTERSTATE

January
February
March
April
May
June

$1.605.44
$1.589.17
$1.246.35
$1.230.76
$1,247.63
$1.151.85

614
696
629
775
618
700

4.465 $1.729.13
4.741 $1.830.30
4,400 $1,698.68
5 402 . $2.110.81
4.542 $1.780.23
5.022 $1,968.35

$847.57
$896.85
$832.35
$1.034.30
$872.31
$964.49

INTERNATIONAL
Janual)'
February
March'
IApril
May

June

3
7
9
12
18
6

24
33
80
76
92
35

$29.53
$52.92
$131.28
$114.07
$150.98
$53.34

$14.47
$25.93
$64.33
$55.89
$73.98
$26.14

MCF-Shakopee
Offender Phones
January 2009- June 2009

Calls

Collect
Minutes Revenue

Debit
Revenue

Minutes

Commissions Calls

Commissions

LOCAL

January
February
March
April
May
June

1,243
794
783
630
399
646

14,269
9,220
9,409
7,393
4,670
7,071

60
65
44
64
27
35

515
517
412
628
236
269

$1,956.45
$1255.00
$1,253.45
$999.65
$632.50
$999.55

$958.66
$614.95
$614.19
$489.83
$309.93
$489.78

16,447
17,106
16,301
17,924
15,480
15658

192,747
201,401
190,325
209,386
181,805
181,015

$6085.39
$6,329.22
$6031.37
$6,631.88
$5727.60
$5,793.46

$2,981.84
$3,101.32
$2955.37
$3,249.62
$2,806,52
$2838;80

$121.01
$128.48
$90.92
$134.08
$54.72
$68.59

61
60
37
41
. 61
61

411.
276
199
210
409
472.

$140.00
$93.96
$67.76
$71.51
$139.31
$160.80

$68.60
$46.04
$33.20
$35.04
$68.26
$78.79

. INTRALATA

January
February
March
April
May
June

$246.95
$262.21
$185.56 .
$273.64
$111.68
$139.97

INTERLATA

JanuarY
February
March
April
May
June

524
537
552
505
471
492

6,377 $3038.71
6,253 $3,049.19
6,582 $3,169.86
5,721 $2,830.83
5,226 ' $2,614;98
5,227 $2,678.21

116
81
89
6.1
97
84

1,228 $1,551.12
770 $1,005.25
859 $1,116.06
571
$749.14
889 $1,174.36
759 $1,007.31

$1,486.97 1,678
$1,494.10 1,710
'$1,553.23 1,612
$1387.11 .. 1,831
$1,281.34 1,922
$1312.32 1762

1,044
10,092
9,816
11,437
12,082
11,074

$3,574.27
$3,437.10
$3343.39
$3,'895.51
$4,115.11
$3771.75

$1,751.39
$1684.18
$1,638.26 .
$1908.60
$2,016.40
$1848.16

INTERSTATE

January .
February
March
April
May
June

$760,05
$492.57
$546.87
$367.08
$575.44 .
$493.58

678
618
570
756
683
664

5,009
4,513
4,040
5,030
4,688
4,466

$1930.68
$1,735.11
$1,553.24
$1955.02
$1828.32
$1,741.74 .

$946.03
$850.20
$761.09
$957.96
$895.88
$853.45

INTERNATIONAl:.

January
February
March
April
May
June

1
0
2
2·
2
4

1
0
4
7
8
6

$1.63
$0.00
$6.54.
$11.43
$13.07
$42.47

$0.80
$0.00
$3.20
$5.60
$6.40
$20.81

MC F-Stillwater
Offender Phones
January 2009 - June 2009
Collect
Minutes Revenue

Calls

CommissiQns Calls

Minutes

Commissions

L.OCAL
JanuaiY
February
March
IApril
May
June

Debit
Revenue

2,206 27,733
1,635 20,026
892 10,672
1508 18,616
1,346 '16888
1,840 . 22420

$3:592.65
$2,636.25
$1,426.60
$2,438.80
$2,140.40
$2,961.00

420
239
322
252
164
49

$153.60
$91.07
$116.86

$1760.40 56,485
$1,291.76 . 66 727
$698.54 49926
$1195.01 58,593
$1048.80 66612
$1',450.89 52899

705,657
701,019
613,169
116303
677,618
646916

$20899.46
$20,988.99
$18472.62
$21679.41
$20639.44
$19672.63

$10,240.73
$10,284.61
$9,051.58
$10,6a2.91
. $10064.33
$9,590.59

.934
776
866
632
582
677

$318.11
$264:34
$295.00
$215.26
·$198.26
$196.55

$155.87
$129.5.3
$144.55
. $105.48
$97.15
$96.31

INTRALATA
January
February
March
'April
May
June.

$59.02
$27.37

$75.26
$44.62
$57.26
$45.45
$28.92
$13.41

545
636
508
491
461
485

6672 $3,169.56
7,892 $3,723.16
6214 , $2,953.22
6,104 $2,876.92
5,736 $2,702.28
6,005 $2,836.16

$1553.08
$1,824.35
$1447.08
$1,409.69
$1324.12
$1,389.71

1796 . 12276
1,998
13,948
11,575
1,707
1,161
11,734
1,511
10077
10,013
1:471

$4,181.25
$4,750.95
$3,942.48
$3,996.46
'$3,432.32
$3,410.51

'$2048.81 '
$2,327.97
$1,931.82
$1,958.27
$1,681.84

199
171
120
115
126
123

2224
1,797
1,089
1269
1,415
1,335

$2,7a5.41
$2,274.78
$1,443.21
$1,583.66
$1,757.05
$1,674.00

$1,355.05
$1,114.64
$707.17
$775.99
$860.95
$820.26 .

1,035
1,057
967
1,110
1097
1,034

8205
8,371
7,818
8,699
8,510
7,631

$3,164.79
$3,218.48
$3,006.35
$3384.66
$3,319.49
$2,976.09

$1,560.75
$1577.06
$1,473.11 '
$1668.48
$1626.55
$1,458.28

255
128
63
135
197
211

$212.88
$112.68
$52.11
$102.87
$163.57
$172.74

$104.31
$55.21 '
$25.53
$50.41
$80.15.
$84.64

9
6
7
10
18
23

70
37
51
84
139
113

$123.51
$66.56
$81.68
$155.60
$219.28
$175.22

33
20
25
20
13
.7

$9~.76

125
86
107
90
72
74

INTERLATA

January
February
March
APril
May
June

$~671.15

INTERSTATE
January
February
March
April
May
June
INTERNATIONAL
JanUiLfY
February
March
April
May
June

5
8
11
13

$60.52
$32.61
$40.02
$76.24
$107.45
$85.86

MCF-Togo
Offender Phones
January 2009 - June 2009
Collect
Debit
Calls Minutes Revenue Commissions Calls Minutes Revenue Commiss.ions
LOOAL
January
February
March
April
May
June

0
0
'0
0
0
0

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

$0.00
.$0.00
$0.00
$0.00
$0.00
$0.00

0
0
0
0
0
0

,0
$0.00
$0.00
0
0
$0.00
74 ' $32.02
0
$0.00
$0.00
0

$0.00
$0.00
$0.00
$15.69
$0.00
$0.00

7
2
0
,29
0
0

66 $22.49
30 ' $10.22
$0.00
0
250 $85.16
$0.00 "
0
0
$0.00

$124.71
$127.08
$114.46
$0.00
$209.54
$138.98

$61.11
$62.27
$56.06
$0.00
$102.67
$68.10

$14.79
$42.66
$29.19
$0.00
$25.74
$15.21

$7.25
$20.90
' $14.30
.$0.00
$12.61
$7.45

0
0
0

Q
0'
0

0
0
0
0
0
0

$0.00
$0.00
$0.00
.$0:00
$0.00
$0.00

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

INTRALATA
January
February
March
April

0
0
0
5
0
0

M~y

June

$11.05
$5.01
$0.00
$41.73
$0.00
$0.00

INTERLATA
January
February
March
April
May
June

10
9
6
0
5
3

141
135
90
0
69
31

$62.43
$58.05
$38.70
$0.00
$30.87
$16.13

$30.59
$28.44
$18.96
$0.00
$15.13
$7.90

47
' 50
47
89
55

366
373
336
0
615
408

0
1
0

0
8
0
7
0
0

$0.00
$11.07
$0.00
$10.18
$0.00
$0.00

$0.00
$5.42
$0.00
$4.99
$0.00
$0.00

6
16
14
0
12
'6

38
111
76
0
66
39

INTERSTATE
January
February
LMarch
April
May
June

1
0
0

INTERNATIONAL
January
February
March
1\pril
May
June

0
0
0
0
0
0

0
0
0
·0
0
0

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

0
0
0
0
0
0

$0.00
'$0.00
$0.00
$0.00
$0.00
$0.00

$0.00
$0.00
$0.00
$0.00
'$0.00
$0.00

MCFwWillow River
Offender Phones .
January 2009 wJune 2009
Debit
Collect
Calls Minutes Revenue Commissions· Calls Minutes Revenue Commissions
LOCAL
..

January
February
March
April
May
June

0
0
0
0
0
0

0
0
0

a
a
0

$0.00
$0.00
$0.00 .
$0.00
$0.00
$0.00

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

0
.0
0
0
'0

$0.00
:2.36
'2.36,
$0.00
1.85
3.64

12
8
4
3
9
7

142
68

94
90
67
78
103
80

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

26
76
62

49.76
23.82
15.43
9.11
26.62
21.72

24.38
11.67
7.56
4.46
13.04
10.64

899
880
725
640
,958
716

315.05
308.38
254.11
224.19
335.66
250.84

154.37
151.11
124.51
109.85
164.47 '
122.91

58
48
87
109
194
70

22
18.42
33.22
41.16
73.12
26.38

10.78
9.03
16.28
20.17
35.83
12.93

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

a
a
a
a

INTRALATA

1
1

January
February
March
April
May
June

14
14
0
6
11

a
1
2

. $0.00
4.82
4.82
$0.00
. 3.78
7.43

INTERLATA
January
February
March
April
May
June

5
2
5
10
14
13

17
' 51
83
140
162

76~26

15.69
4.86
13.1
24.05
36.36
37.37

$0.00
$0.00
$0.00
$0.00
$11.96
$14.63

$0.00
$0.00
$0.00
$0.00
$5.86
$7.17

$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

$0.00
$0.00
$0.00
'$0.00
$0.00
$0.00

32.02
9.91
26.73
49.09
74.2

INTERSTATE,
January
February
, March
April
May
June

0
0
0
0
1
1

0
9
12

0
0

6
6.
10
10
20
7

INTERNATIONAL
January
February
March
8Pril
May
June

a
0
0
0

a
0
a
a

'0
0
0

a
a
0

·TI
.., ,:,I L .

OIoUI .'tl·Uft~ ·

·Ruf! ,Qato: 01110412009

Mlnn£~sota DOC

. August 2009 .'

Monthly Commission Payment S,m)mary

Tnl Ctm"O~ 8 1 .
MobU., AL nlb7

TfUfO' to O Jil9
"U

' .

$29;111.33_ '
. • • ••

MN~OC-Fallbault C<Jr~tll~n~.1 ~~~II!tx

• • _ • ..o r

MN...DOc:Lino l akos :9o,!~.~!~n.1I1 r:!!~ll.lJ.., . J. ; ._ . . .

.. $SM~S.OO.
-- -, '~"

MN....pOC.f.,~OSO Lake C~Tll!eI!.~ I!Pl.~~!'l!!!Y.. . ~ ~"7 - .,.... $.~6r?f.t1.!!. ..". ".
MN_OOC-OnkPo rklt~lghl~.CO,,&c!l.onal . _

$1.~l,.q~3.63

. " ..

. . S~.~ 1 ~~7

. !3,:lH~..~1 .

. J2.~.~~32

MN_DOC;.RU~1l City ~.of~G~:'I~n~I .~8;~~I!y ...

~.~~.59.0; ~.I.

.$.1_2~Y~~9 .

MN_OOC~S ah\l Cloud CO,!oC!!onal Facnlty .

!28,6.~6.~2

,$14,011.80 .
. " .

MN_DQC-Red Wnll CorrO!;l', nal F!~!!I~
o

MN_DoC.Shakcpoe C~rrec~tln~1 Fl!cllily

. , .-

MN_DOC.Togo COf~ecUo.nat FaclW
ly
Contract Tolals :

.~~~~·/E

. $7·I~1.51

. ~ 1e;.!l5&:70 .

$' ~.9: !)1
.

.. . . _$~1~·~O

.,._...

M11tOOP-W;Uow Rl'lor CIP

.HII.~O I. ~ .:

$32.364..e~

MN3>OC·SUltwntor Correctional FlI£lllty

!'~4~.!!!

$236.7:14.25

If yOll 11_.0 any qUlli lion •• III D
UO contllet LIn Fo rgu lon ,I (251) J38·8U~ .... 1.

$2~8:00

$11 5.999.78

8224 or "ergulon8o ll.nol.

'G TI
Il...

Run D?IO: 0910412009 .

Minnesota oqc

August 2009

Check 'Summary Report

Stato of MN DdPt. 'of Corroctions

Flnanco D
.opartmonl .
2305 Mltln880ia Blvd.,

St. Cloud;.M 66304-2iJ24
'N
Mh lilicS

IOr.AL

, 4n.OO%
,

r.nlif"t:t' I')tnl

4.540

4(1 (Ill'\'.

7.22,013

RClVCIlUCl

$7.,26.t85

Col! ,~ t II1I,;"\<;llI 0111l1",I,ll"

D. h,l L"l,,1

4'IIIU ,~

,1!J 110"(

Tolal.:

l'82,144.81

$40,250.96

2.790,135

$69,400.66

$43,~09.26

2,014 ,

. 23,672

59.119.36

. $4,468.49'

5,441

29.140

$9.926.14

$4,864.79

7,455

Toto": ...

I~ITLI~LI\T/\

. 2:742 ,297

226,553

Outu! Lo! ,11

I~HRI\ LI\ Ti\

~,438 ·

52,812.

$19,047.50

$9,333.27.

Coltcd~D

' ,I!J00 1.

8,637

101,628

$49,261.52

$24,138,14

0"1,,11.0

, ·1!I(lO'lo

24,256

140,30\2'

$41,655.52

$'-3,440,20

32.893

.241,868

$97.117.(14

S47.587.35

Tolal.: . '

nHr:R~rl\f!

('ull~'IIL('I

'!'lOCl'/,

1,052

10,581

$13,567.15

~6,e47.90.

Ud"110

I\!)

00"1.

6,346

41.B31

$W,546.70

$e. l07~ae

7,400

52,412

$30,113.85

$1-4,755.79

1'11'10'/ .

139

5126.34

' .1!l.OO'l,

'"
122

. 576

$022.B6 .

.214,4.23

3,144,542

Tot.,s:
INtl"RNhTlONAI' Cn 1leG11 n

Oelll! t.lJ

TOIOII!

Contract Totsl.:

715 .

$Oal
5452.20

$1,049.20

$514.11

$238,134,25

$1111,099,78

Cornmt.. ton EBmod;

$116,;&$.16

RUC1 0;rt:e:.09f04l200S

Minnesota DOC
?009 Year To Date Summary For Contract

221,2S11

225.~

. 7.251

7.'"

..=
8,2 12

34,814
~a31

271,046

n6,-34l> .

.: .~~

Cor:tract Tatab:;

~.~ '
•

Page; 1 of 1

1.an,.cso

244.&83

7.' "

23'''''

223.'"

223.244'

2211,553

7...,

"""

7.583

7,549

7...,.

7,<155

".'"

32.653 ,

2<7P1

32.."

34.779

7.~66

8,492

~.1~

264,123 .

"36< .".""
'.337
.. ..
.,
".
"
,,,,,.. ,,,.,. 770.""
33.114 •

7,~

7.'"

",..,

7.'"

"..

' 2;2: .,

= ...,
..

%1~ ;

.. .

- -- .

63.35'

." .

•

~ ~.~ .

~1.:~

. ;!!.I,~,

l,2a3,!ISS

~6S4 !

2~?2.'

57.~ :

'3\ or
'

~I.~ ~

~~1~

57.~..

"',..,
. -- " :' .. SG.;'!O'
.. -.
",
." ." '31
'''''''' ""'.'"

. ~,.~. : :. m..~

2oq.~~~

6i:I.194

~.7!.'

3,112.'J95.;

~~~:':168 :

3, 10J,955
' "

--', -

. ~ -

467,0404 :

-.,

G;831

~~ '2 ..

_
'.'"
.,...... ..".......,., •
...

~ !, . ,.... ,!'~ ~..

3,232,976.

;:p,tHf.: ..

gal2 ;

...•.

$l.tl,Kt.n

...."

f2S1,131Al

$1 .~ "

51,9S1,296..88

Run Data: 0910<1/2009

- TL
G

MInnesota DOC
August 2009

Check Summary Roport - Sites

MN_DOC.FRrlbllult Corroctlonal F.IIclllty
. 1101 Lindon Lano .

Far[iJault, MN 66021

LOCAL

. . . . Cultf'C\

l.o~,,1

.
6<1D,027

$18,800.69 .

$0,216.75 .

1149,071

$18,814.89 ..

$9,219.:30 ,

r.<lll~ e l hllr,'<;I J !C!ln!t:11;l1,1! .1!l.CO 'I.

4,298

S1,'62j~7:i ~'

1l,' lull. "~ .,'

6.776

. $2,301.'11 ;

S19S.6l
...... ~. '
, $1 :130.63 I
.

11 ,074

53,931.16

32.554

$ 115,579.32 !.

'-0.715

$13.885.09

S8.193.89 ;

73,209

$~9."'\".41

$14.427.76 .

1.683

$3,2114.27

· S1 ,(l14.19 .

1,627

9,5::12

$3,770.7 f

$1.847.85 '

1,679

'12,115

$7,064.96 .

53,46 1.84 '

1 O~hll Lo" •• '

50,640

LOCAL. Totall;

INTRlIllHA

...

INTRALATA Total •.
INTlORI fI rA

",,!!pc! UJ
nd,, ' 1.11

IHT!'=RLA1": Tolal.:

·1~11J1l%

7,&74

·190D'/.

_ .1. ... .

...

2,695 :

.1!l.OO'l-

.. -'-

10,660

.....

51,926.2B .

INTERSTATE;

con~ct

L()

Or.11I1 I 11

..
. .

·l!).OO~/.

, 'I') 110'"

. INTERSTA'te lotllta:

.~~rEntJATIONfIt

Coliecl l n
OchlllD

I 490a"/,
,\1) OO\',

$7,633.87

,.",

$9.54 :

.'..

$4.67

.\1

109

5268,:6 ,

$131,60

'42

~T!RNAT/ciNA(" Tolllls:

183

S~n.1I0

$13B.17

.....
Silo Totlls:

86,014 r

145,"'2

: ..

$5U33.3·3

Commleslon Earned:

S29,171.33

$29,171 •.33'

Run Oato: Q911.1120(19

'GTI '
, • L.

Minnesota DOC

August 2009

Check llummary Repdrt. Sites

. M·i'''-D.OC'l.Ino· lak~8 Corre.ctlonal Facility
7626 Fou rth Ayonuo'

linD la. e.s, MN ~6014
k

$9,605;43 "
56,418

~NTlIAI AT A

CollI:'-' Il1lr,1"Iill ullnl';II"I.1

Ind»ll (" ,II
INTRAl ATA

T~t. ra~

174 .

$76.6'1 ;

62 :

37e .

1$128.07 .

$02:75

." .

$20~;S.~ .

51QO.30 ,

."
'50

720

8,679

1,108 .

2..128 .

. .

INTERLATA

ttm:::r~ST"TE

ColI(!~t

.1tl.ao%

I.D

J .)<'1

[)I'h]' LO

oo·~--

lota l 5~

Collect lU

...

"9.00%

$3,678.97

19.381

$7,776.66

$3.811.55

$2,400.07

~~ ',~24.64

~,340

,
,

,:-""

HERNATIONAl 1 01a15:

Slto Total,:

60,0'00

133,106

$:i,118,~4 '

$4,617.31

$1 ,037.94
·$2.202.48 .

....
$13.44 ,

$6.59

$13.44 .

$6.59 ·

'36,446090 ·

Commission Eornod:
,

$1,762.72

5,356

1,053

INTT:RNArtOIJAl Doult 1.0

$2,OBa.64

1,084 .

eGQ .

llc bll LU

$4,20f.11 "

10,602

167

.. INTeRSTATE Tolals:

$37.54.

.,. - ... . .

tNTEflU\ TA

$1 1,617.13 .

,I!.f 00%

.• L900"/,

(

$2.3,630.6D

705,907

$17,656.06

$11,866.05

Run DD!O; 09/04f2DG9

GTL

Mln n ~sohl

DOC
August 2009

Check Summary Report -.Sites

.
,
MN_DOC:Mo080 I:.aka Corroctlonal Faclilty

10QO Lako Shoro'Orlv_ '
o
Mot)so Lako, MN 65767

LOCAl

I Coline!

LOCfl'

17~U95

, .
INTlll\Lh TJ\

'$5,421.18

. ".- '14,691

C"'I"r.lln'r.1~'."'II!'lIl1tl.111l'a

I <1!'l flu%
,

n•.

'_..._
.

$1.~56.86

$404.16 :

1,820 :

41'

2,676

1,416 '

INTRALATA T,o t.',:

$2,642.08 :

. ..- ..

1,055

. . . ... ,-' .0 . '

I 49.00%

Dol", locill

.$5,392:01

170,>4 30

Onlul Lor.i11

113,788 :

$196.03 .

.......

$303.72

$1,023.99 •

$501.16

$619:84

$8.115.24 '

$3.976.47

4,441 .

23,930

$6,149.20

. $l,993.11

5,B59 .

40;71~

$16,264.44

$7,96~.fj!3

; Delli! LO

-.lTERNA'I'IO,NAL Totahs:

1,862

.S2,34:tA!3 :

49.00%

659

3,700

$1 .467.36

S726.8 1

833 .

5,622

$3,831.84

$1,877.60

$11.04

$5.4'1

113 .

$168.42 .

$82.53

121 .

$179.43

$87.04

. -

'.
...

17'

INTERS1ATe Tolllls:

INTERtJATlONAL C"U"c' LO

. -' ~

·1!I.OO%

INTERSTATE
COlic!:' LD
' - ,
\ 111'11111.0

·I~.OO'!.

4!1.DI}'1.

21,728 '

·226,708

.. . '"

$211,721,49 .

$1 ,148.80

..•

"' "

$t3,09M3 :

$13,093.63

,
'

·G ....
·,TI
.

Run Dnte: 09104/2009 .

MlnnoBPta DOC

C heck Summary Report ~ Sites

M~ ....DOC.Oak Pa,rk Holghts Correction;,'
.
.6329 Osgood Avonuo North

SlIllwator, MN 6SPS2 .

$3.026.23

. 8,269 '

lOPA L Totals:

,IN mALAr"

C()Urt t

1~"r.1st.1t~Hnh'1Io1l<1! '1~ (lO~',

Dell,ll.oe.11

.. ,,'

: ,Ill 00%

. INTRAt.ATA . T.olnr,~ .
",

INTtfll.fI rA

, LlL'I),1 LO

.. -

136 '
-' .~ .

I C"UI'cl La.
; nulnl L£t

$1.565.54

"$50,a8 ,"
•.. ...•. 1

248 .

$84.61

384 .

43 :

$135.19

. $24.63

S41.ft1
$66.2<1 '

'.'

~O'/.

.1900"10

,INTERLATA Tet.,,:

INTERSlATE

"'-.-

Collnel LO

$3,HI4.1J6

100,6e3

. $1:482.85 .

144 : ,-320

'"
1·~\l'IlOI'.
.H\ 001,

INTERSTATE Telals:

23 '

42'

1,778 ,
. 2,831

S9MAII .

4,609

$1,805.'13 '

...

.. ...r-

225

3,768

450. - .... , 3,;93 .
. ·
Sito Totllla:

9,246 -

. $840.94 :

109,689 .

SZ91.10 .
$1,489.77

.. : "
$1,760.87 .

$8,916.47

Commf&&lon Earnod:

$412.00 .
$412.60
$884.66 .

$142.84

$120.99
$872.63

$3,38U7

$3;389.07

•
Run Date: OD/D4/l000

G ILT ,I

. Mlnn"
osota 'DOC

, Check l)umlnary Report - Sites ,

. _MN_DOC.RG,d Wing Corroctlorial Fa'cillty
1079 Hwy 292

Red Wing, MN .s6066 .
,

LOCA\.

Coline I Lnr;11

17,901

._ ,
..

I Ul>hlt LM,;'II

INTRA I I\. TA

1.418

......

- - - " ';"

·1'100 "!.

$11110,95

16.274
"

C(lUC( 1IIIIr .I',I"IC/hUr:Jt,1\1l

._ . . 'i "

, "

• -461

... " .

$262.01

S274.117'

. ....

$182.93 '

US.S4

lNTERll\TA
_.. .

L'J~.l l

ColiC'c l LD

,
, ,1(11,)0'1.

3,272 .

$1,11'1.42

$54t!.01

•
,0011 "

on .
513

3.n3 .

$1,287.35 '

.$836.70

$203.68

; ·19110'/.

, fl')!)11 lO

"
.
INTE.RLATA Tal:,,'.:

,IP 00 '1.

,..
2115 .

Silo Totals: •

2,Z'" .'
. .

$3~4.03

S885.~8 ~

$433.84

487 ;

$164.04 ;

-$90.47

$144.84

2,417

81 ;
-" .......

S1I1I1.70 :

2,001

'"
..

$99.60 ;

l4,S;1

$2,828.32

$90.47

11.434,88

$1,4:)4.88

GTL

...

Run Dato: OD/04/2009

Minnesota 'OOC

AUU USl2009

Check Summary Report· Sites

MN_DOC.Ruih CIty Corror;ltlollal Facility
71100 5261h Strect '
..
. ;
RU9h Clly, .MN 55069

Cillis
~O?fll

I C:ollcc lI

239 ·

I"IC,1 '

~NTRALA

ROVCIlIIC
$3~8. 50

-2,390 I
162.79.4 .

LOCAt: Totell:

TAl (:0I!.-r;I 11\1(,)<;1. *
) OUI)lll o~.,J

/Jnh .11
.'1.1

<I<).n07,

.19.00~~

C"hl'LO
JNTERLATA' TOlal!':

'16,408 .

.' .

. $?891 .16

$0,288.04 ;
..

~4,51i4 .32 . ;

2.770

13,492
20,900 .

$9;~81.14

$2.251.22
$15.332.38 .

$10.882.38
"

$2.715.51

1 ,~~.t).O·/~ .. .... " - " ,

7,731

$3;845.13

.. !f:?Uct.I.' .!)

INT[RS rA I 1:

1,385 .

4,1S6

. IN~ALATA folel.:

~~.n:.~I.ATA

$5,541.86 ·
$5.900.38 '

14.978

iJellll 1 DC.II

Mmutes

9.701 .

13.303.86 .

$1.618.89

1900%

I Cull.', II n

-t9.(l0'1
.
..
·19 00"1.

17.432

$7.146.99

$3.503.0.
1

SOl :

731

$1,013.99

~4g0 . 8e

INTERSTATE Torala:

INTERNA TiONAt
"TERNATiONAl Tol!!I';

3,a1l8

19<

[leML!)

4,629

'3'\--" .

$1,54 1.07 .

$766.42

$2.555.08 .

$"1,2!12.2·;

....

$13;«

$13.44 '

$26,GOO.81

Commission E!lrnsd:

. '.

$1,804.11 .

;

2.39~

\ . . '.

1,104

... . ...

$6.59 .
SO.59

$12,965.40

$12,986.40 .

, .

TI
• L..

.
G

Run Dato: 09fOll'2009

,Minnesota DOC

Auguot 2009

Check Summary Report. Sites

MN_DQC-Saillt Cloud Correctional Facility
2305.Mlimosota Blvd SE
.
Saini Cloud, MN 1;6304

Mlnuto!'!

Revenuo

684 .

Commlnslon

$92.20 ~

$4/j. 18

9a,6~1

Ccllrct

1{l:r,lslil1!!lltltr.1l~t,1

CoIIDe! lO
, DllnlllO

INTERL.ATA ToJall:

INTERSTA I fi

$1,661,93

$226.46.,

.., ...

38'
,.
11Il.00%

I .1901)'1':
'.,

. .

' 2,802

$992.20

1,083 .

22,103

$11 ,032.69

4,568"

28.685 .

.6,571

$110.98

. $7ClS.S4 .

314 .

INTRAlATA" Totola: .
INTERlII TII

$3,1f!7.62

2,237

Oclllll.{J~,d

$1.616.76

09,366 .

ItHI1ALA T/.

$3,01l6.42

60.788

$376.26 :

$486.22

$5,406.02 :

$9,819.12

. $4,Bl'.37

$20.851.81

51Q.217.JB

$B9Z.58

Cultecl LU

.10,llil"'.

160

,1,381 .
.,

$1,8.21 .69

lldllll.l1

_1'lon"/.

3,791

$1,505.69

$737.74

5,172

$3,3.27.18

$1,830.32

1J9

$230.62

$116.9"

139 .

$~.36.62

IN TERSTATE Tolal,,:

INTERNA rlONAl

iTERNATIONAL

Silo Tolals: '

16,082

168,166

$:la,59~.52 :

Commllllllllon Earnod:

$1 15.94

$14,011.80

.$14,011.60

GTL

Run Dote: 0910412000

Mlnno90ta DOC

AuOqst 2000

Check Summary Report- Sites.

MN_OOC:Shl'.~opa(l Correctional Facility
1010 WlJtlt Sixth Avonue

Shakoli&o. MN ~5379

197.099

t Dill)!! L.()c~1

II\IT.~LATA
. .' )

IN1ERlATA

Tot.l,:

r.ollc .. l LU
D~'I JlI

I ·19 ~O'l.

•..

.19.00or..

Coline I LI)

INTe~ST.6,TE Tollll8:

407

• . ,•. . '1 . . _•.

S229.6a
. ._'476.... _." .. ..._ .·
..
,.......

...

"SI12,M ·
;

S65.-42

$133.5.
1
~363.39

$178.06

. $2,211.15 .

$1,083.46

$3,~19. 17

$1,124.39

$5.73032

19,333

52.807.86

. .

1\!l.fl(l~"

".
53.

731

,...$042.80
-.

3,763 .

$1,466.10 .

. $729.21

812

·W. OO"I>

........
'

•.

4,305-

I.Wl ·

4,494 .

$2.431.08

$1.101 .23

INTER tlA flONAl Dohll LU
iTERNATIONAL Tolalll:

$J.G7~. 39

2.136 .

$7 ,290.69

392 .

74
130 .

I .10.00% .

J D"lullD

... .....1 ....

INTERLATA Tollls: '

INTERSTATE

.. '

-1900%

ColketIntf;1<:t;lIOlhllr:ll,11I

$3.109.60

2OJ,866

IN1 RAl .... TA

$(f,3
.\6:21l

Silo TOlals: ;

$462.02 . .

$85.87 ;

£.41.96 .

$85.07

51'
. -' .

$4U18 ;

20,&44 '

223,931 ;

$15,901.05 ;

CommloOIOn Earned:

$1,7"'.61 '

$7,191.61 ·

GTL

Run Dale: 09/0412009

I\fItnnesota DOC

AUgllBt .2:009.

Check Summary Rep·o rt· Sites

MN_OO.C.Stllhvator Correctional FacUlty
970 Plckott Stroot
Bayp~rt, MN 66003

$19,407,90 "

62.oj~4.

53,589 '
IN fRALA TA

Collcc!

hllti1sl:ltolllllr~I"til

!/}r.lull ('It,,'

I <II) 00%

J 4'1011'10

INTRALATA Tolnls,

INTERLATA

(;o!loel LO

49,00'1.
'I~.OO'Y.

Cullec! LO

,
• D.:J!l,' LO

If':ITERSTATE "'Totets:

INT(;RNA rlONAL CoUnt:1 LO

!Dr-hit

1.1)

$10,390.27

$32.06

'$15.10

$154.30

$76.81

$1Il6.36

.$91,31

66 "

... - ', .,.,

'53
53.

4~1 OO'!'~

. ,'._... • ".
49 00%

4f1 00'1. -

~TERNATION.A.L Tote/s:"'

$3,116.68" ;

$1,527.17

10..236

$3,497.44 :

$1,706.65

1,,977 .

4'J 00%

8,716

1,453

... - ..

HnERt.ATA 'Totala:.
INTERSTAtE

" -."-

$21,~04.63

.654.735

DUIJlllD

. $9,1509.91

16,964-

$6,604.12

$3;236.02"

93.
1,024

1,024 :

$1,262.~e

7,193 !

114 ;

$2,844.26

$l,393.0g

8.217 "

$4.126.92 .

$2,02"
2:19 '

117 ,

$105.76 .

$51.82 :

$1 36.91

$87.09

$242.67

$116.91

,.
•
"

"205

Site· Total,:

116,057- "

080,649

$628.60 ;

$32,36.,69 "

Commlnlon Earned: "1

$16,881).70

$16,858.70 :

Run

GT1:.

Oat~;

.Mln" o8ota DOC
n
Augu~t

Check Summary" Report. Sites

~N_DOC.ToooCorroctlon1'll

62741 COl,lnty Roa~

09f04/2009

2000

Facility

561

Togo( MN 6Gr2~

INTRALATA
INTRALATA

~NT:~~LAfA

\ Colicct(.D .

49 ?D% -,
4!l 00%

7:
74

. IN~GRL.ATA Totals:
<I!l.00'/.

INTERSTATE-, Tolals:

4!.l.00'/.

22 ·

$16;2(1

429 '

$146,12 .

$71.60

$183.45 .

$69.89

$1$:91 .

$7,60

110

$43.52 ,

$21.32 :

119

'$59.43

$29.12 .

·71

. Col!cr.! LD

POilU LP

$37.33 ;

soo

.. _

Ol'llIt LP

INTt;RSTATE

SO.So·

$1.02

Site Tolals;' .

622: .

$243.90 .

Comml&8rim Earned:

' $1H1.51

$119.51

Run 0;'110.; OSl104fZOOQ' . .

., TI
• L.

Minnesota DOC
Aug ust 2009

Chec.l< Summary Report - Sites.

MN_QOC-WlllO,w Rlvor CIP
86032 G9unty HIghway 61

Wlllow.Rr ... ~r, MN 66795

INTRA. ATA

C"Ucct Intr.1,,1,'!I'J/tI!l;1I.,liI

C<>lIo.cl LD

I ~!l On"l,
.19 O~"/.

, Dellil L£)
. INTERLATA Total.:

INTEriSTATE

. -- ..

Coller-Il.O

'; Pc/lit

$12.?O

$29.12

$14.1?6

165 ~

$77.65 :

$38.06 :

•

INTRAlATA' Total,: .

INTEfRATA

71 ·

, f)nhU LOf"tI

f420.01

S20S.60 .

$61.10

$29,M ~

193

$72.76

$35,~5

,:n ... -_. "'!

$187.76

24i

$133.9~

$66.03

114 .

. :' .
4!1.00%
,;;.~-O :i.-->

IN.Tf!RSTATf! Total. :

BU. Toto.lt: .

1,/32'

.1,-461

qomml5f>lon I!arnod:

.$342.38

100 .

$286.00

$26e.oO .

TI
. ., .1-

Run DatI): gll/a.4J2oDil'

Min;19soto DOC

" Augu ~t. 20tl9
.,

Check Summary Report

MN_DOG~MSOP 1'110060 lRko

Steve S'arrows. "
,
1111 Highway 73,
. -Mooso.la, o. MN 66767
k

RCVOIUI(>

C<llll'cll.oc,11

: "!l.o~'h.~

Ilol"tI "C:l1

LOCAl

' .1[100:-',

$ 10.65

~5,17

1.1114

.21.6~7

$708.18

$347.01

1,021

21;708

$716.73

$352.10

Coll<trl Int'.lst,11,'/I ,,!, ,11,,\,., "0 Oil/.

. '$63.09

$30.91

<In flO 'I,

143

. . Tot:its:

IN TR'" ,\ I A

\'01l11lll5S1011

ll.::h,1 L":' . .ll

1,144

'$369.76

$IBO.g9

$452,8~

5221.91

16O

1.237

I .1!.t(IO',.

111

1,969

$986.'17

$484.35

' 4[100 -;,

I,G12

13,071

$4.462.74

$2.181.84

1,789

15,060

$5,4 41.21

$2.666.19

$!l6. 16

$46.6,4

,,,

3,583

$1.~n 6. 53

$694.1 0

3,660

$1,511 .71

$740.74

$11.76

$6.76

$11 .76

$5.76

41 ,662

U,136.28

53,98&,78

. Tolall:

INTfRl,nJ\

C.'I~' ,\1

0<'111\ I D

INlf'H~r,\rr-

,'nll•• IID

I..ldnl lll

,l!In~''',

,I!I,OO '/.

INTERNATIONAL DCI)lt LO

J83

Tolais:

Contract 101111,:

·4,2&4 .

Commllslon..Eafnad:

$3,980.76

GT'L.

Run,Dale: 09104120.09.

Minnesota DOC

Ahgllst 2009

Check ~li,,!mary Report

MSOP
Krrs

~I oo m '

'1111 Hwy 73,
MQ080 l ake, MN 867.97

C"II~

LOCAl.

t,lllllll<'B

ROVOllll....

C"Ui".,,,,;ion

,1,204,

16,663

$478.78

' ,$234,80

1,294

Doh,t Locn l

'Totars ;

15.553

$'178:/8

$234.60

$2'-7.63

$i11.49

Curle',1 1III,.I':>I" I"llnll-lI,II"

, <\")0(1%

l)r h,1 LO':.I I

INTRAI I,iA

: .19.0rl"'/.

' 36

710

$241.B(I

$118,51 '

'90

1,19 1

$469,39

5230.00

-Tol,ls:
INlt:lUIITf.

('"Il, dI P

nHl1t ,

. .- .

...

.I!! OO"k

Totals: •

. ""II,wlIO

o\f) CO'I.

n, 1,,1 l [)

INTE RSTfl.Tr:

.1!/IIO-I.

2,501

$1,304.23

$839.07

6,761

$2,302.01

$1.128.43

1,204

.19{){l1-

9,262

$3,8,07.14

$1,187.50

. $211 .33

$1.03:55

2,041)

$808.92

$396.37

2,208

$1,020.25

$499.92

$11 .301

$5.66

$11.34

$5,56

$5,!!SUO

$2,737.58

'"
."
'"

26'

..
INT[ rmATlOtlhl O" IHI lO

I 4!1.00'/,

Totals:

ContrllctTotGl.:

2,950

,
•
28,223

CO",nJltllon Carnld:

$2,731.58

STATE OF MINNESOTA
LOCATION OF SERVICE DISCLOSURE AND CERTIFICATION
LOCATION OF SERVICE DISCLOSURE

The services to be performed under the anticipated Contract, as specified in our proposal, will be performed
ENTIRELY within the State of Minnesota.
IJ The services to be performed under the anticipated Contract, as specified in our proposal, will entail work that
Is ENTIRELY performed within another state or states within the United States.
)( The services to be performed under the anticipated Contract, as specified In our proposal, will be performed in
part within Minnesota and In part within another state or states within the United States.
~ The services to be performed under the anticipated Contract, as specified In our proposal, DO involve work
outside the United States. Below (or attached) Is a description of:
(1)

the identity of the company and its location (Identify If subcontractor) performing services outside the
United States;

(2)

the location where services under the Contract will be performed;

(3)

and the percentage of work (In dollars) as compared to the whole that will be conducted In each
Identified foreign location.

~Attachmentenclosed at (state where):

AT £~p

1I1>i)~'DVI'1.:tJ. /

CERTIFICATION
By signing this statement, I certify that the Information provided above Is accurate and that the IDeation where
services have been Indicated to be performed will not change durIng the course of the Contract without prior,
.
written approval from the Stat. of Minnesota.

Name of Company: ~~
Authorized Signature: ---~J,.LJ.:.:...-.:.t.:;::=~-~~------Printed Name:
(lJ
.' .

b*1i

Title:
Date:

frfAidenT,
Ib(tq/O l3\

RFP28 - (8/09)

f!:eSV\cr '5
Telephone Number: ]o3~q55 -

32q3

MN DOC - International Revenue - April 09 - October 09
Country

Total International Revenue

Mexico
Phillippines
Bermuda
United Kingdom
Canada
Germany
Guatemala
Singapore
Honduras
Kenya
Ecuador
EISavador
Ghana
Nigeria
Ethiopia
Vietnam
Venezuela
France

$2,271
$674
$416
$378
$361
$145
$105
$90

Total

$4,680

Total Minnesota Revenue
International Revenue % of Total

$84

$48
$28
$25
$22
$18
$8
$3
$2
$2

$1,507,621
0.310%

Materials Management Division
112 Administration Building
50 Sherbume Avenue
St. Paul, MN 55155
Voice: 651. 201.2448
Fax: 651.297.3996

REQUEST FOR PROPOSAL (RFP) ADDENDUM
Addendum No.:
Due Date, Time:

2
Date of Addendum:
~----------------October 23, 2009, at 3:00 pm
Revised Date, Time:

Acquisition Mgmt. Spec.: _J""o;;.;:a;;.;.n;..:B:;.:r..;:;e:..=is.:..;:le;.:..r_ _ _ _ _ _ _ Agency:
Web Registration No.:

Same
Materials Management
Division

13270

Title:

October 15, 2009

Offender/Client Telephone Calling System

SCOPE OF ADDENDUM
The purpose of this addendum is to answer the remaining questions that were received by the due date of
October 2, 2009.
Question #28: Page 25, Appendix A, provides two different columns labeled "Average Monthly Debit
Calls (based on 6 months)." Is the first column calls and the second column minutes? If not, why are
they different?
Answer #28: Appendix A has been revised and is attached.
Question #34: 2.4.2. Each facility is to have the option to de-activate this message per PIN. Personal
identification numbers are assigned by the State as needed.
Why would It be desirable for Minnesota DOC/DHS to turn off the random recorded message on a per
Inmate basis? This appears to be in conflict with the Intent of 3.2.1.1 which states Custom Call
Announcing Is a very Important feature and should not be turned off as this may cause a security issue.
Furthermore, disabling this Random Recorded Message could/would encourage PIN sharing. We
strongly recommend this requirement be removed due to these security issues.
Answer #34: Remove 2.4.2 from the RFP requirements.
Question #46: In order for offender/client PIN's to follow the offender/client for movements tolfrom other
facilities, the Inmate phone vendor will need to get housing/location updates from the current systems
with that information. Can the State provide the file transfer format required, file type being sent and
personnel contact Information for that system? Is this a real-time update from these systems, or
scheduled (hourly)?
Answer #46: The file format is: text file, tab delimited. File transfer is on a daily schedule. Contact is Robin
Schoenrock - MCF-RC 320/358-0427 Robin.Schoenrock@state.mn.us

Rlbaddmu (11/07)

Page 1

QUestion #47: Can the State elaborate on the Transfer of Money to Accounting? Specifically. what
frequency ASCII files are sent? What Is the file transfer method? Contact personnel for the system for
testing the file transfer and acceptance?
Answer #.47: The files are in comma delimited format. They are sent daily by ftp. They are in XML format but
could be In any format mutually agreed upon. The contact is Mark Evenson. CO. 651.361.7379
Mark.J.Evenson@state.mn.us

Question #49: Item 2.24: Call Accounting. The system must be able to update offender/client's phone
time at the end of each call and announce remaining phone time before the next call. Included time
required to accomplish this in your response. Without knowing the offender/client's future call route,
how can the remaining time be provided? Example: If the next call was local. the remaining time may be
15 minutes. Ifthe next call were Interstate, the remaining time may be 4 minutes. Would it be acceptable
to provide the offender/client's with remaining phone account dollars and provide them an option to hear
call rates prior to making a call?
Answer #49: We are looking for a dollar amount of phone time not the number of minutes.

Question #57: Section 1.2.1 of the RFP states that rates shall not exceed "standard Industry" rates.
Please confirm what the State considers to be standard industry rates.
Answer #57: Please correct to read Predominent carrier instead of ·standard industry".

Question #66: 1.6. Please confirm that this requirement does not prohibit the Contract Vendor from
collecting revenue from the calls during the acceptance period.
Answer #66: This will not prohibit the Contract Vendor from collecting revenues or paying commissions.

Question #15: Are the Inmates allowed any free calls? If so. how many per month. and for what duration
for each call?
Answer #15:
DHS • Clients are allowed one gratis/toll free call per month and one legal call per day. There is no limit to the
duration of these calls.
DOC -Inmates are not provided free calls through the offender phone system.

The answer to Question #15 has been changed as follows: DHS does not allow free calls
through the offender/client phone system
Additional question received from Addendum Number 1's
Question & Answer's of #14 and #56:
Question: A) Will the additional rate and commission offers permitted In answer #14 be evaluated In
addition to the commission offer for the rates provided in Section 6? B) Are there any restrictions on the
number of alternative offers? C) It Is our interpretation, the maximum commission evaluation points will
be awarded to the offer with the highest commission offer to the State of Minnesota regardless of the
corresponding rates, is this correct?
Answer: A) Fair and flexible rates along with commission rates will be used in sC?ring the <:Dst portion of the .
RFP. B) There are no restrictions on the number of alternate offers made. C) Fair and fleXible rates along With
commission rates will be used in scoring the cost portion of the RFP.

Rlbaddmu (11/07)

Page 2

This addendum shall become part of the RFP and MUST be returned with
the RFP.

COMPANYNAM~
SIGNATURE:'_A~~+-t-_-+~Io......-~~ __
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PRINTED NAME: Teff(-e~ "'B. tla.\d\~
TITLE:
DATE:

Rfbaddmu (11/07)

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Page 3

APPENDIX A

Site
DOC - Central
Office
[Faribault
Correctional
Facility
ILino Lakes
Correctional
Facility
Moose Lake
Correctional
Facility
uaK lIark
Heights
Correctional
Facility
Rush City
Correctional
Facility
Red wing
Correctional
Facility
1St. Cloud
Correctional
Facility
Shakopee
Correctional
Facility
SUliwater
Correctional
Facility
ITogo
Correctional
Facility
IWiliow River
Correctional
Facility
St. PeterMSOP
Moose LakeMSOP

Average lIIonmlY
Call Attempts
Phones/
(Includes
Channels
within next
completed. busy
Phones/ 3 years due NUmber signal Dr ring Dr
Channels to growth
ofTTY's answer)

N/A

Average
Monthly
Collect Calls
(based on 6
months)

N/A

1 NlA

NlA

Average
Monthly
Debit Calls
(based on 6
months)
NlA

Anticipated
Current
Population Number of
Offender
over next 3 Remote
Workstations
Population years
2 Requesting
N/A
NlA
4

4,126 (Based 51,035
on 3 months (Based on 3
1,788

2,025

58611

1330

2085

18389

774

1000

25093

339

9280

445

62319

3078

17647

989

1000

6093

116

2391

160

220

46239

2865

12299

1000

102

56720

9831

122293

645

765

127

143

152688

2351

57095

1471

1583

201

168,321 data)

108

168,335

3858

59563

months data

Requesting -

232

233

109

114

160

2550

197

2636

180

200

4843

326

4556

328

625

70 24 Adults

48 Adults

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

GTI
IL

GT:I+
IL

GTL Implementation Plan Highlights
.:. Minimal Change to DOC/DHS's Current Environment
.:. Low Impact to 4 Constituent Groups:
./ Daily DOC/DHS Operations
./ Data Protection
./ DOC/DHS Staff and Offender/Clients
./ Friends & Family
.:. Reuse of Key Components: Network Infrastructure, Interfaces to
iBase and Inside Wiring
.:. No new accounts required for offender/clients and their friends'
and family members
.:. Bob Parnell, GTL's Project Manager and current DOC/DHS
Project Manager, has 6 years dedicated to the State of
Minnesota Offender/Client Phone System and over 11 years
experience in overall offender/client telephone management.
.:. Steve Deforrest, GTL's Implementation Manager, has
successfully managed over 400 implementations.
•:. GTL has unsurpassed experience managing large, complex
statewide DOC implementations
.:. GTL will use a three phased approach to implement our solution
and minimize impact on all constituents
./ Phase I Change out all Offender/Client Phone System
Workstations
./ Phase II Technology Upgrade of System Controllers
./ Phase III Upgrade to 9 months of on-site call recording
storage
.:. All Phases Completed in 45 days - no later than February 18,
2010
.:. GTL has unsurpassed knowledge of DOC/DHS people. facilities
and policies as a result of our 15 year partnership with
Minnesota.

Implementation Overview
Global Tel*Link's (GTL) LazerPhone Offender/client Telephone System Implementation Plan
takes into consideration the Minnesota Department Corrections and Department of Human
Services (DOC/DHS) objective of completing the implementation as soon as possible after
contract award on a date to be mutually agreed upon tentatively set for February 18, 2010. See
chart for tentative date relative to facilities.

@2009 Global Tel*Link

Implementation Plan

IP-1

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

Facility

G
,

Installation Date
(Tentative)

T:l
I L

Cut-Over Date
(Tentative)

Monday 1/4/10

Monday 1111/10
Tuesday 1/12110

MSOP - St. Peter
MCF - Stillwater

Tuesday 1/12110
Wednesday 1/13110
Friday 1/15/10

MCF - Oak Park Heights
MCF - Moose Lake

Wednesday 1/20/10
Friday 1/22110

MCF - Faribault
DOC Central Office

Thursday 1/14/10
Tuesday 1/19/10

MSOP - Moose Lake

Friday 1/22/10

Thursday 1/21110
Tuesday 1/26/10
Wednesday 1/27/10

MCF - Willow River CIP

Friday 1/22/10

Thursday 1/28/10

Friday 1/2911 0
Wednesday 2/3/10

Tuesday 2/2/10
Monday 2/8/10
Thursday 2111/10

MCF - Rush City
MCF - St. Cloud

MCF - Red Wing

Tuesday 219/10
Friday 2/12/10
Wednesday 2117/10

MCF - Togo

Wednesday 2/17/10

MCF - Lino Lakes
MCF - Shakopee

Tuesday 2/16/10
Thursday 2118/10
Thursday 2/18/10

Equally as important as the timeline is the ability to minimize the "change factor" on all
constituents of GTL's offering including:
Daily Operations: How will GTL's implementation plan minimizes disruption on the day to day
operations and staff members?
Data Protection: How will GTL safeguard existing recorded conversations? How will we
augment the recording storage capabilities at each site without loss of mission critical data?
DOC/DHS Staff & Offender/client Training: How will GTL provide effective and
comprehensive training to DOC staff members and offender/clients on the use of the
LazerPhone software and capabilities of the platform.
Friends & Family: How will GTL communicate the benefits of our solution and provide high
quality customer service to recipients of offender/client telephone calls?
On the following pages we will describe how GTL will address the requirements of each user
described above by mitigating disruption to the current environment. It is reflective of the
collective experience learned from supporting state DOCs since 1989 and, most importantly,
lessons learned as DOC/DHS's offender/client telephone services partner under the existing
contract.
GTL Technology Upgrade Timeline - Minnesota's Choice
GTL has been Minnesota DOCs business partner for offender/client telephone services since
1994. During this time period we have implemented and improved upon the interfaces,
processes and procedures necessary to operate a reliable and feature rich solution for all users
of the system. The fact that these interfaces, processes and procedures work as well as they
do and as transparently as they do is a testament to the evolution of the partnership between
Minnesota DOC/DHS and GTL.

Implementation Plan

IP·2

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

Tl
I . L..

GTL's technology upgrade takes advantage of the existing framework and builds upon it with
new onsite controllers/servers to process all offender/client telephone calls. We will upgrade the
recording storage at all locations with the capability to store 9 months of audio conversations.
Users and power users will benefit from our upgrade too as we will deploy all new workstations
and flat panel monitors to improve the user interface experience with LazerPhone.
Equally as important as the improvements detailed above are the elements that don't require a
change:
~

Offender/clients and their friends and family members won't need to establish new
accounts

GTL's highly reliable voice and data network will remain intact

All inside wiring and cabling will remain in place

Offender/client telephones will only be replaced as required

No technology upgrade work on Fridays

At the conclusion of each site's technology upgrade, GTL will test all components and elements
of our solution to ensure the same high level of service the State of Minnesota has come to
expect from GTL.
GTL offers the State of Minnesota one feature no other provider can offer: the lUXUry of
choice. Throughout our implementation plan, we discuss our capability of performing the
technology upgrade in 45 days.

Altematively, we can implement the technology upgrade based on a calendar developed by the
State of Minnesota. We can upgrade on your timeline to truly minimize the impact of the
technology upgrade on all constituents.
We are sensitive to the fact that additional time required by staff is necessary during a
technology upgrade. We have taken steps to minimize the incremental impact on all parties.
We understand that DOC/DHS have other priorities beyond the offender/client telephone
system. The current GTL solution is highly reliable and thus does not require an immediate
change out. The option of choice provides the State of Minnesota an immeasurable asset to
manage its time prioritization. With either choice, GTL stands ready to implement our
technology upgrade with the emphasis on minimizing the impact to all users.

THREE PHASED APPROACH - History is Our Successful Guide
GTL's installation solution for the offender/client system is based on our past experience with
installing offender/client calling systems for large state DOCs, including DOC/DHSs current
solution and the unique perspective we have gained in doing so. GTL will be responsible for
overall management of the implementation including project plans, all on-site personnel,
equipment, hardware and software for the technology upgrade. By GTL handling all on-site
activities, we have eliminated the potential for confusion and finger pointing that can occur with
stove piped integrator approaches.
Prior to installation activities at any site, GTL will submit an offender/client site-specific
implementation plan for review and approval by DOC/DHS's Project Representative and the
facility. These plans will address any changes to existing equipment and the installation of new
equipment, as applicable to each site. Each plan will identify the timeframe for the installation
activities and define the specific responsibilities of the State and the GTL Team.
@2009 Global Tel*Link

Implementation Plan

JP-3

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

We developed this implementation and training plan using our successful implementation from
the 2004 contract award and building upon these elements and principles to guide our plan for
2009. The successful implementation from 2004 was built around three distinct phases:
Phase I

Migration to Centralized Debit

Phase II

Offender/client Calling Platform

Phase III

Implementation of NCC Auto- PIN processing

The philosophy behind this approach ensured the core capabilities of the system were available
to the offender/clients and staff while GTl carefully introduced enhancements into the system.
This philosophy proved to be successful as GTl successfully completed the implementation in
less than 90 days.
Using this successful implementation as our guideline, GTl will implement our new solution in
three phases:
Phase I

New workstations

Phase II

Technology Upgrade of System Controllers

Phase III

Recording Storage Upgrade to 9 Months

In the following narrative GTl presents each phase as if it were a separate project. In reality,
phases will overlap or may be performed simultaneously. Independent teams working
concurrently in different locations will accomplish the tasks associated with each phase;
ensuring implementation of the entire technology upgrade with new equipment where needed
and the new functionalities, at all DOC/DHS institutions by the targeted completion date.
This sequence of events maintains the current stabilized environment for all constituents.
Replacing workstations will be minimally invasive to the staff and will not require any downtime
during this transition.
GTl'S PEOPLE MAKE THE DIFFERENCE
Many companies will claim they have the experience to lead an implementation of this
magnitude. No other company has successfully implemented as many large statewide DOCs
as GTL. A natural byproduct of this extensive experience is the expertise on the GTl team who
have successfully led these initiatives and who will be part of the team to lead the successful
implementation of the infrastructure and offender/client telephone system for DOC/DHS.
Furthermore, GTl has been DOC/DHS's offender/client telephone services partner since 1994
thus our working knowledge of DOC/DHS's staff, facilities and policies is unsurpassed and
cannot be replicated by any other provider.
leading this effort for GTl will be Bob Parnell, DOC/DHS's current Project Manager, and Steve
Deforrest. Implementation Manager. with over 400 inmate telephone system installations
successfully completed under his leadership.

Implementation Project Management
Figure IP-1 depicts a functional organization chart of the key team members responsible for
leading the efforts to implement the solution successfully and on time.
©2009 Global Tel*Link

Implementation Plan

IP-4

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009

MN DOCIDHS/GTL
Organization Chart

GTL

l
l

1
Steve Yow
Chief Fmanc:ial Officer

, IL
GTf

Brian Oliver
CEO

I
Teresa Ridgeway
Senior VP Admin.

I
I

Jeff Haidlnger
President, Services

I
David Silverman
General Counsel

Dennis Juzang
Executive Director of
Technical Support & Help

Lauren Studebaker
Sr. VP of Service

Technical
Support &
Help Desk

Billing &
Customer
Service

Mike Palovlk
Western VP of Sales

1
Skip Smith
DOCIDHS Account
Executive

Chris Glckler
Director of Field SeNices

I
BobPameli
OOC/OHS Project
Manager

5 DOC/DHS Field
Service
Technicians

Robert Jones
Senior VP of Seles

Chuck Parrish
Executive Director
Field ServIces

Desk

Margaret Philips
Executive Director of
BUling & Customer
SeNice

r--

..... -- .... _--_.

::ileve U8TOrre&l
OOC/OHS
Implementation
Manager

I
DOC/OHS
Implementation Teams

Figure IP-1. DOC/DHS Project Implementation Management Structure

@2009 Global Tel*Link

Implementation Plan

IP·5

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

GTf
L.
I·

Current DOC/DHS Project Manager- Bob Parnell
Bob Parnell will serve as GTL's Project Manager for the DOC/DHS contract. Bob has been the
DOC/DHS Project Manager since 2003. Bob is intimately knowledgeable of all DOC/DHS
facilities, staff and all policies and procedures. This invaluable knowledge has been key to the
seamless operation of the current contract and will be critical to the successful operation for the
next 5 years. Bob will work closely with the DOCIDHS Project Control Manager throughout the
contract term and with Steve Deforrest, GTL's Implementation Manager, to provide DOC/DHS
with a smooth and timely implementation.
Bob's experience managing the DOC/DHS account, along with GTL's proven program
management and implementation processes will ensure the smooth implementation of GTL's
upgraded Offender/client Calling Platform with minimal impact to ongoing operations of the
DOC/DHS facilities during transition.

Bob Parnell - DOC/DHS Project Manager
Office: (319) 294-9232
Cell: (319) 360-3999
E-Mail: bparnell@gtl.net

Qualifications Summary: Bob has over 6 years of project management experience: serving
as project manager for the current DOCIDHS contract. Additionally, Bob has over 11 years of
Offender Phone management experience serving other large contracts including Kenosha
County, Wisconsin and the City of St. Louis Jail. Bob also helped manage large deployments
including the Ohio Department of Rehabilitation and Corrections. Bob's resume and references
are included with others Tab 4 - Key Personnel Profile Summaries.
Bob's responsibilities as DOC/DHS Project Manager include:
l> Primary point of contact and liaison for overall contract performance including technical
performance, maintenance and repair timelines and communications between
DOC/DHS and GTL to ensure that requirements are understood and met.

l> ASSign and manage project personnel for the entire implementation, including
installation, testing, and programming of the offender/client telephone system including
the debit program.
l> Oversee the implementation process for each site, from pre-installation procedures, to
ordering, to site acceptance testing, and signoff.
l> Monitor and facilitate the escalation process should it be required to ensure prompt,
satisfactory problem resolution.
l> Ensure adherence to the implementation timeline for each site/facility.
l> Monitor and report testing and acceptance period operations.
l> Address and resolve any issues or complaints, escalating as necessary.
As part of the upgrade of all DOC/DHS facilities, GTL's implementation team will assist the
Minnesota Field Service team in the installation of all onsite equipment of the LazerPhone
System and the implementation of any or all of the auxiliary systems.

@2009GlobaITel*link

Implementation Plan

IP-6

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23, 2009

GTl

The installation team will be directed by Steve Deforrest, GTL's Implementation Manager. Steve
will work in conjunction with Bob Parnell to plan and direct all activities during the
implementation of all new equipment and features to the current platform. Steve will also work
with Bob and his team to assure that all personnel are cleared through DOC/DHS central office
and the facility before arriving at any DOC/DHS site to perform any installation work.

Steve Deforrest - DOC/DHS Project Installation Manager
800-489-4500 x2206
Office:
Email:
sdeforrest@gtl.net
Qualifications Summary: The Global Tel*Link Implementation/Installation Team will be led by
a full time Implementation Manager, Steve Deforrest. Since joining Global Tel*Link, Steve has

successfully implemented over 400 LazerPhone installations at correctional facilities across the
country. Steve has worked in the telecommunications industry for over 15 years. His
experience includes technical sales support, implementation and project management. His
experience and expertise will ensure DOC/DHS implementation will have a seamless and timely
transition to the new system.

Major Responsibilities
Responsible for the implementation of the DOC/DHS Offender/client Telephone System
including debit functionality.
}> Monitor the progress of the installation effort with respect to provisioning of the sites for
circuits, LazerPhone hardware and offender/client telephones.
}> Coordination of system production activities internal to GTL to ensure timely delivery of
the LazerPhone hardware and offender/client telephones to each DOC/DHS facility is
accordance with schedules.
}> Manage the system configuration to ensure it meets with DOC/DHS's requirements and
specifications.
~ Schedule and oversee the completion of site surveys in association with Mr. Muncy
~ Review ongoing progress with DOC/DHS Project Manager, Bob Parnell
}> Monitor for system performance after install in accordance with GTL's installation
procedures
}>

Implementation Plan

IP-7

State of Minnesota
Offender/Client Telephone Calling System Proposal
October 23. 2009

L
GTf
,

IMPLEMENTATION PHASE SUMMARY of OFFENDER/CLIENT TELEPHONE
SYSTEM UPGRADES- DAILY OPERATIONS
Phase I Summary - New Workstations
This sequence of events maintains the current stabilized environment for all constituents.
Replacing the workstations will be minimally invasive to the staff as we will develop our
schedule jointly with DOC/DHS. Workstation upgrades will be a transparent activity as the
current system will not require any downtime during this transition. The implementation of Phase
I should be complete in 13 days.

Phase II Summary - New LazerPhone Controllers/Servers
Phase II will consist of the introduction and integration of the new LazerPhone
controllers/servers at DOC/DHS. We will begin the rollout of the new LazerPhone
controllers/servers at Faribault and follow the tentative installation and cut over schedule
provided in Section 1.5.2. During the upgrade, there will be a small amount of downtime
required at each facility during the transition from the older controllers to the new controllers.
This downtime may last approximately 2-4 hours. We will work with DOC/DHS to coordinate this
downtime at a time when the offenders/clients are not scheduled to use the telephones.
Naturally, we will review with DOC/DHS for feedback and scheduling. Phase II is anticipated to
last only 26 days.

Phase III Summary - Recording Storage Upgrade
Phase III is the final element of our solution; deploying the recording storage upgrade. This work
may be performed simultaneously during Phase I and II or can be accomplished independently.
If independent, GTL will work with the DOC/DHS in determining sites they identify as high need
and install them first. During the upgrade, there will be a small amount of downtime required at
each facility during the data backup period. This downtime will last approximately 2 hours. We
will coordinate this downtime at time when the offender/clients are not scheduled to use the
telephones. Most importantly, we will take measures to protect the existing recording data
during this transition. These steps are more fully described at the end of this implementation
plan.
Phase III is anticipated to only take 16 days.

Introductory 'Kick-Off Meeting
Shortly after contract execution, GTL proposes a kick-off meeting with appropriate
representatives of DOC/DHS to personally present and review GTL's proposed plans for
implementation, discuss proposed timelines, major milestones and possible impediments to the
installation. The kick-off meeting will provide a venue to discuss needs of the DOC/DHS as well
as a forum for tailoring the implementation plan taking into consideration the following:
~

Facility coordinator contact and information

Unique elements of each facility

Reporting requirements and distribution methods

Weather considerations

Telephone and wiring condition

Implementation Plan

IP-8

MN GTL Contract Proposal 2009 Part 3

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