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FIRST AMENDMENT TO
INMATE TELEPHONE SERVICE CONTRACT
THIS FIRST AMENDMENT ("Amendment") to the Inmate Telephone Service Contract originally
entered Into on September 21, 2016 ("Contract"). is entered Into as of January 1, 2017, by and between
the Georgia Department of Corrections ("State Entity"), an agency of the State of Georgia, and Securus
Technologies, Inc. ("Contractor'), a company duly authorized by law to transact business In the State of
The purpose of this Amendment is to insert Attachment 5 - Rates and Revenue Share and
Attachment 6 - Additional Technology Costs, and to amend certain sections of the Contract.
NOW, THEREFORE, in consideration of these premises and the mutual promises and agreements
hereinafter set forth, the parties hereby agree as follows:
Except as otherwise expressly set forth herein, the terms and conditions continued in the Contract
are unchanged. The Contract, including all amendments shall be referred to as the "Contract." All
capitalized terms used In this Amendment and not expressly defined herein shall have the
respective meanings given to such terms in the Contract.
The Contract is hereby amended by Inserting Attachment 5 - Rates and Revenue Share attached
The Contract Is hereby amended by Inserting Attachment 6 - Addltlonal Technology Costs attached
Attachment 1 - Contract Terms and Conditions for Products, Software, and Services Purchases,
Section B - Duration of Contract, Subsection 1 Is deleted in Its entirety and replaced with the
Attachment 1 - Contract Terms and Conditions for Products, Software, and Services Purchases,
Section K - Contract Administration Is amended to Insert Subsection 34 as follows:
Contract Term. The Contract shall begin on the effective date thereof, which shall be the
date executed by the State Entity as shown on the signature page of September 21, 2016
and continue four (4) calendar years from the first date of call processing, which occurred
on January 17, 2017 and shall expire on January 16, 2021, unless terminated earlier as
outlined In the Contract.
Boycott of Israel. Contractor certifies that Contractor Is not currently engaged in, and
agrees for the duration of the Contract not to engage In, a boycott of Israel, as defined In
O.C.G.A. Section 50-5-85.
Attachment 2 - GDC Scope of Services, Section 3 - Implementation, Installation Services and
Wiring Is amended to Insert Subsection 3.20 as follows:
Contractor may, upon prior written approval from the State Entity, use existing fiber
connectivity within the Facilities. If Contractor elects to utilize existing fiber and such fiber
reaches 90% of maximum capacity (as determined by State Entity) requiring expansion
during the term of the Contract, Contractor shall use its best efforts to architect and
Implement a solution for expanding fiber capacity at the Facllltles within 60 days of
notification from the State Entity and at no cost to the State Entity. The expanded fiber
capacity shall become the property of State Entity at the expiration or termination of the
During the lnltlal Installation, the State Entity grants Contractor permission to use the
existing fiber at the following Facllltlesllocatlons:
• Arrendale State Prison - 1 pair (2 strands) from the main demarcation location to
Arrendale Transitional Center;
• Arrendale State Prison - 1 pair (2 strands) from the main demarcation location to
Arrendale State Prison's firehouse;
• Valdosta State Prison - 1 pair (2 strands) from the main demarcation location to
Valdosta State Prison Annex;
• Phillips State Prison -1 pair (2 strands) from the main demarcation location to Phillips
Transitional Center; and
• Tift College - Forsyth, GA - 1 pair (2 strands) from Lies Building to Roberts Chapel.
Attachment 2 - GDC Scope of Services, Section 4 - Inmate Telephone Equipment, Subsection 4.3
is deleted in Its entirety and replaced with the following:
The telephone sets provided by Contractor shall be new mini Inmate telephones, suitable
for a correctional environment, stainless steel, sturdy, non-coin, and vandal and tamper
resistant with recessed screws. The telephone cord shall be located at the top of the Inmate
telephone and the cord length for the Inmate telephones shall be 24 Inches. The State
Entity may require a different length cord at Its dlscretlon, and on an as needed basis.
Attachment 2- GDC Scope of Services, Section 12-Volce Biometrics Is deleted In Its entirety and
replaced with the following:
CONTINUOUS VOICE BIOMETRICS
Contractor shall provide Its Investigator Pro TM application at no cost to the State
12.2. Investigator Pro TM uses continuous voice Identification technology to determine the
Identity of an Inmate on the call, detect certain three-way call violations, and help
Investigators find correlations between calls that might otherwise go undetected.
Inmates shall participate In a supervised voice print enrollment process.
12.3. Contractor's Investigator Pro™ application shall be an Integrated part of the ITS,
accessible through the ITS application and shall Include analytical tools and
12.4. Contractor completed the Implementation of Its Investigator Pro TM application on
May 30, 2017 prior to the execution of this Amendment. Contractor provided onsite
assistance during the enrollment process and Immediately following the enrollment
process to ensure the voice biometric technology was properly Implemented.
Contractor shall remain available to assist State Entity as requested with ongoing
12.5. The State Entity reserves the right to discontinue the voice biometric technology at
any time during the term of the Contract without penalty.
Attachment 2- GDC Scope of Services, Section 16 - Full-Time On-Site Administrators Is deleted
In Its entirety and replaced with the following:
FULL-TIME ON·SITE ADMINISTRATORS
On-Site Service Administrators
Page 2of 13
16.1.1 At no cost to the State Entity and with the Initial Installation, Contractor shall
provide the State Entity with a minimum of 3 full-time on-site service
administrators at the Facilities Identified below.
• Arrendale State Prison (1)
• Georgia Diagnostic and Classification State Prison (2)
Contractor acknowledges that the locations of the on-site service
administrators may need to change throughout the term of the Contract. The
State Entity will use its best efforts to provide sufficient notice to Contractor
of a change and will work collaboratively with the Contractor regarding the
effective date of the change.
16.1.2 Contractor Is responsible for ensuring each on-site service administrator Is
on-site from 8:00 am - 4:30 pm (Eastern Standard Time), Monday through
Friday, totaling 40 hours a week and has a fully configured workstation, email
account and access to Microsoft Office (or equivalent).
16.1.3 The on-site service administrator shall perform, at a minimum, the duties and
responsibilities listed below:
• Maintain all databases associated with the ITS;
• Enter all PINs, PANs, blocked numbers and any other new Inmate calling
Information In the ITS;
• Update ~II Inmate PAN lists according to the schedule set forth by the
State Entity and within 5 days of the submitted requests;
• Provide inmate requests to the Designated Agent for research and
• Receive and resolve all administrative requests, comments and
• Upon the Stat~ Entity's request, provide the necessary documentation
and assistance for investigations;
• Upon the State Entity's request, provide monthly activity and
maintenance reports for all calls, including but not limited to, direct billed,
pre-paid andfor debit calls;
• Provide a weekly report, which at a minimum shall Include a list of all
requests, service tickets and issues and the status of each; and
• Any additional ITS related activities specified by the State Entity.
16.1.4 In addition to the 3 full-time on-site service administrators required herein,
Contractor shall also provide remote/off-site administrator assistance for the
State Entity to complete the responsibilities identified herein (i.e. PINs, PAN
entries/updates, etc.) for all Facilities, throughout the term of the Contract
and any extension(s}.
On·Slte Investigative Administrator
16.2.1 At no cost to the State Entity, Contractor shall provide the State Entity with
1 full-time on-site investigative administrator for the State Entity to be located
at Tift College In Forsyth, GA. The on-site Investigative administrator
position was inlllally filled by Contractor on June 12, 2017.
16.2.2 Contractor is responsible for ensuring the on-site Investigative administrator
Is on-site, at a minimum, from 8:00 am - 4:30 pm (Eastern Standard Time},
Monday through Friday, totaling 40 hours a week and has a fully configured
workstation, email account and access to Microsoft Office (or equivalent).
16.2.3 The on-site Investigative administrator shall perform, at a minimum, the
duties and responsibilities listed below, as assigned by the State Entity:
• Receive and respond to requests for CDRs and calls recordings (I.e. bum
to CD/DVD) from the State Entity and outside agencies;
Review CDRs and call recordings and provide the necessary
documentation and assistance for Investigations;
Maintain a complete record history of each case being investigated and
prepare comprehensive documentation for the State Entity;
Testify In court when required as to how the ITS operates and maintains
chain of custody of CDRs and call recordings;
Utilize the additional technologies provided by Contractor to State Entity
(i.e. Investigator Pro, Location Based Services, etc.) to target
Investigations and Identify trends; and
Increase awareness of the investigative features/functionalities of the
ITS and additional technologies available to the State Entity's
Attachment 2 - GDC Scope of Services, Section 17 - Customer Service is amended to insert
Subsection 17.13 as follows:
17.13 Contractor agrees to provide not less than 7 full-time in-state service technicians to the
State Entity to maintain, service, and perform work under the Contract and throughout the
term of the Contract. The State Entity reserves the right to request a modification In the
number of technicians required at any time during the term of the Contract to meet the
service level requirements identified In Attachment 2 - GDC Scope of Services, Section
17 - Customer Service.
Attachment 2 - GDC Scope of Services, Section 19 - Revenue Share, Subsection 19.1 is deleted
In its entirety and replaced with the following:
Contractor shall pay the State Entity a Revenue Share on all Gross Revenue generated by
and through the ITS as specified in Attachment 5 - Rates and Revenue Share. Gross
Revenue consists of all compensation, earnings, gain, Income, generated revenue,
payment, proceeds or receipts paid to or received by Contractor that are In any way
connected to the provision of service pursuant to the Contract. Gross Revenue includes, by
way of example and not limitation, all the following: all surcharges, per minute fees and any
additional fees and/or charges generated by the completion of all calls (Including any
combination of free, direct bllled, debit, and pre-paid local, intralata/lntrastate,
lntralata/lnterstate, lnterlata/lntrastate, lnterlata/interstate and international calls), additional
fees and/or charges added to the total cost of a call or added to the called party's bill or any
other compensation received by Contractor.
Attachment 2 - GDC Scope of Services, Section 19 - Revenue Share, Subsection 19.7 Is deleted
in its entirety and replaced with the following:
Notwithstanding the foregoing, Gross Revenue does not include:
• Pre-Paid Collect Fees. Pre-paid collect fees are defined as fees Imposed on called
parties who set up and/or fund a pre-paid collect account with Contractor directly or
through a third party/subcontractor performing the service to accept calls from inmates
housed at the State Entity's Faclllties. Ali pre-paid collect fees must be approved by the
State Entity. Contractor shall adhere to the amounts approved by the State Entity In
Attachment 5 - Rates and Revenue Share.
I. Contractor shall separate pre-paid collect accounts associated with Inmates housed
at State En~lty Facllitles from accounts associated with inmates at non-State Entity
facilities (i.e. city or county jail facilities) to ensure the State Entity-approved pre·
paid collect fee specified In Attachment 5 - Rates and Revenue Share is applied
ii. Should an Inmate be transferred from a non-State Entity Faclllty with services
Attachment 2 - GDC Scope of Services, Section 20 - Rate Requirements, Subsection 20.1 is
deleted In Its entirety and replaced with the following:
Contractor shall comply with the required minimum amount and the agreed to maximum
amount as Identified In Attachment 5 - Rates and Revenue Share, for a called party to
open/fund a pre-paid collect account with Contractor.
Attachment 2 - GDC Scope of Services, Section 21 - Validation and Billing Requirements,
Subsection 21 .9 ls deleted In Its entirety and replaced with the following:
Contractor agrees to provide the required calling rates specified In Attachment 5 - Rates
and Revenue Share and must be in compliance with Georgia laws and applicable
Attachment 2 - GDC Scope of Services, Section 21 - Validation and Billing Requirements,
Subsection 21 .8 is deleted In its entirety and replaced with the following:
provided by Contractor to a State Entity Facility, Contractor agrees to convert
applicable existing pre-paid collect accounts to accept calls from the State Entity's
Facilities and ensure all State Entity-approved rates and fees apply.
Required regulatory charges and taxes that are Intended to be paid by the called party
and then remitted 100% by the billing party to the appropriate governmental agency.
A "Free" call shall be defined as a call not generating any revenue or compensation for
Contractor. Calls to telephone numbers that appear on the free call list supplied by the
State Entity shall not generate revenue or compensation for Contractor and shall not be
commissionable to the State Entity. Only those numbers designated by the State Entity
on the free call list shall be marked as "Free" In the ITS and designated as such In the
call detail records. In the event Contractor receives revenue or compensation,
notwithstanding the source, from any third party related to a completed free call, such
revenue shall be Included In Gross Revenue and in the Revenue Share to the State
Entity. The State Entity reserves the right to enter a free number In the ITS as deemed
appropriate by the State Entity and without the assistance of Contractor. Unauthorized
free calls completed by Contractor shall be deemed part of Gross Revenue and Included
In the Revenue Share to the State Entity.
Complimentary calls associated with Contractor's pre-paid collect program are not
included in Gross Revenue and Revenue Share is not payable by Contractor.
Contractor shall provide no more than one (1) complimentary call with a one ( 1) minute
duration to a unique telephone number every 30 days.
Contractor shall not charge any additional fees to pre-paid collect account holders other
than the pre-paid collect transaction fees approved by the State Entity and identified In
Attachment 5 - Rates and Revenue Share.
Section 24 -Additional Technology Is added to Attachment 2 - GDC Scope of Services as follows:
The following additional technology Is provided by Contractor to the State Entity at no
Location Based Services. Contractor shall provide the State Entity Its Location
Based Services application. Contractor's application provides State Entity with a
mobile device user's approximate geographical location ("Mobile Location Data" or
uMLD") where available by way of (i) Information derived from calls placed by and
through the ITS at a State Entity Facility and received by such mobile device user,
or (ii) mobile device user Information (such as mobile device number) provided to
Contractor by a State Entity Facility. When a mobile device user's prior approval is
required by law for MLD to be provided to a State Entity Facility, such approval shall
be obtained In accordance with wireless carrier-approved disclosure and opt-In
processes. Location Based Services shall capture approximate latitude and
longitude coordinates of a mobile device user at the time of call acceptance by the
called party and call termination.
Location Based Services shall display
geographical Information on a map and shall combine covert alert functlonallty with
approximate geographical coordinates when calls are accepted by the called party
or terminated, and operate on demand In (near) real time.
24.1.1 State Entity wlll comply with all privacy, consumer protection, marketing, and
data security laws and government guidelines applicable to State Entity's
access to and use of Information obtained in connection with or through the
Location Based Services application.
THREADS™. Contractor shall provide the State Entity its THREADS™ application,
which allows authorized law enforcement users to analyze corrections and
communications data from multiple sources to generate targeted Investigative leads.
THREADS™ has three main components: data analysis, data review, and data
Import. In addition, THREADS™ offers an optional ucommunlty" feature, which
allows participating correctlonal facilities to access and analyze corrections
communications data from other correctional facilities within the community and
data Imported by other community members.
ICER™. Contractor shall provide the State Entity Its Inmate Inter-Communications
Evaluation and Reporting (ICER™) appllcatlon, which system provides authorized
users the means to detect Intra- and in_ter-Faclllty Inmate-to-Inmate communications
from multiple sources to generate targeted Investigative leads.
Managed Access System. Contractor shall provide the State Entity Its Managed
Access System (MAS) technology to manage and control all unauthorized cellular
and wireless devices and associated activity within the secure perimeter of one of
the State Entity's Facilities -Autry State Prison.
24.4.1 Contractor shall be solely responsible for all costs associated with the
implementation and on-going service of the MAS, which shall Include, but
not be limited to, the necessary labor, parts, materials, hardware, software,
transportation, purchase of equipment, wiring, new electrical circuits,
cabling, Installation, service, maintenance, network infrastructure, and dayto-day operation to maintain proper functlonallty and compliance with the
equipment manufacturer's specifications.
24.4.2 Contractor's MAS shall provide continuous control and management of all
unauthorized cellular and wireless communication within the Facllity, except
any and all calls to the 911 Emergency Telephone System. Authorized
cellular and wireless devices designated and approved by the State Entity
shall, at a minimum, have outbound voice calling functionality. Contractor
shall upgrade the MAS at no cost to State Entity should Contractor expand
Its capablllty to allow for full functionality of authorized cellular and wireless
24.4.3 Prior to initiating Installation work, Contractor shall submit a detailed
Statement of Work (SOW) to the State Entity, which shall include an
Installation schedule for the Facility. The SOW, as approved by the State
Entity, Including the installation schedule for the Facility, will become a part
of the Contract and must be followed.
24.4.4 The MAS shall control unauthorized cellular communication attempted by
Inmates within the entire secured perimeter of the Facility without Impacting
cellular service for the public, such as administration buildings/areas, public
parking lots and roadways, and all areas outside the Facility property llne, so
long as these areas are not within the secured perimeter. State Entity and
Contractor shall mutually agree on the secured perimeter covered by the
MAS to be defined In the SOW. Contractor shall use Its best efforts to
accomplish near fence-to-fence coverage at the Facility.
24.4.5 Contractor's MAS shall allow calls to the 911 Emergency Telephone System
originating from within the Facility, regardless of whether the call Is placed
from an unauthorized or authorized cellular/wlreless device and to maintain
compliance with current FCC and MAS-provider regulations.
24.4.6 Contractor's MAS shall also provide the State Entity with a web-based user
application for the purposes of monitoring, tracking, and reporting of
unauthorized cellular and wireless communication activity for Investigations,
subject to the addition of acceptable-use language mutually agreed to by the
State Entity and Contractor.
24.4.7 Contractor shall comply with all applicable laws, rules, regulations, and
orders of any authorized agency, commission, unit of the federal, state,
county or municipal government for the MAS and associated services
provided throughout the term of this Contract at no cost to the State Entity.
126.96.36.199 Contractor agrees that It is entirely responsible for acquiring and
maintaining all required FCC documentation, spectrum lease
agreements, software licenses, permits and any other authorized
documentation/approvals necessary to legally Install and operate
the MAS at the Facility. Upon the State Entity's request, Contractor
shall provide the State Entity copies of Its agreements, llcenses,
permits, etc. described herein.
The following additional technology Is provided by Contractor to the State Entity at the cost
specified in Attachment 6 - Additional Technology Costs, which shall be deducted from
the monthly Revenue Share amount due to the State Entity upon implementation. The
State Entity and Contractor anticipate Guarded Exchange Call Monitoring wlll be
implemented In January 2018, resulting in the initial deduction from the February 2018
Revenue Share payment due to the State Entity. The Initial deduction for the Forensics Lab
shall begin on the first day of the month following Contractor's hiring of the employees
Identified In, and pursuant to, the terms of Section 24.6.2 of this Amendment and shall be
applied to the following month's Revenue Share payment due to the State Entity.
Guarded Exchange Call Monitoring. Contractor shall provide the State Entity Its
Guarded Exchange (GEX) call monitoring services. Contractor will provide a
sufficient number of personnel to listen to and review, at a minimum, 2.5% of all
recorded calls placed from the State Entity's Facilities. After twelve (12) months of
the GEX call monitoring deployment, the State Entity and Contractor agree to
evaluate the results of the GEX call monitoring services and negotiate any
adjustment In the percentage of all recorded calls to monitor and the per minute cost
for the remaining Contract Term.
24.5.1 Contractor shall use Its data mining strategies to ensure the monitored calls
are targeted and not randomly selected. In addition, Contractor shall Identify
and report Inmate-to-Inmate communications to the State Entity.
24.5.2 Contractor will provide to the State Entity a weekly report containing the
188.8.131.52 Total number of calls and minutes monitored by Facility.
184.108.40.206 Number of calls and minutes monitored within each Security Threat
Group (STG) as established by the State Entity; and
220.127.116.11 Number of calls which produced a Suspicious Activity Report (SAR)
by category (I.e. cell phones, drugs, violence, etc.) as deemed by
the State Entity.
24.5.3 Contractor shall be responsible for uploading all SARs and related
Information (contacts, telephone numbers, notes) Into THREADS for future
Intelligence queries, tracking, accountability and performance monitoring.
24.5.4 Contractor shall meet with State Entity on a weekly basis, or as designated
by the State Entity, to review progress and make necessary adjustments to
enhance the productivity of the GEX services.
In conjunction with the foregoing additional technologies,
Contractor shall provide equipment, support, and training for a Forensics Lab as
further specified herein to assist the State Entity In conducting and analyzing data
extractions from contraband cell phones/devices, MAS systems, etc. The State
Entity shall provide the physical location of the Forensics Lab within the state of
24.6.1 Equipment: Contractor shall provide, repair and maintain all necessary
equipment, software, and furnishing needs for the Forensics Lab which
meets the approval of the State Entity.
18.104.22.168 Contractor shall provide the required yearly Cellebrite certification
and licensing fees associated with the Cellebrlte machines utilized
In the Forensics Lab, Including the 15 Cellebrlte machines currently
used by the State Entity.
24.6.1 .2 Contractor shall provide computer forensics/analytics (I.e.
Evidence Room Information Network (ERIN) technology) or
Intelligence programs to meet the State Entity's needs in
conjunction with cell phone extractions to Include, but not limited
to: Cellebrite's Advanced ADS, XRY, Oxygen, Chip Off technology,
J-TAG, Voyager and Genesis, Susteen Burner Breaker device and
Software, and Magnet Internet Evidence Finder (IEF).
22.214.171.124 Contractor shall provide the Slate Entity a secured server including
continued expanding memory to store electronic copies of the data
extracted from the contraband devices.
126.96.36.199 Contractor shall provide the operating database, ERIN, for
contraband cellular device evidence management and tracking.
188.8.131.52 Contractor agrees to coordinate with the State Entity to develop a
mutually agreeable process to screen, Inventory, analyze and wipe
the contraband cell phones/devices processed through the
Forensics Lab. Contractor and the State Entity agree the
predefined process shall address the State Entity's Intent to have
the cell phones/devices wiped and restored to factory setting
(removing user data, If any) and turned over to the State Entity.
Contractor and the State Entity agree to document the final agreedupon process prior to the Implementation of said process.
24.6.1 .6 Contractor shall provide the State Entity a completed Paul
Coverdell Forensic Science Improvement Grant application
request which meets the State Entity's approval and shall be ready
for submittal no later than March 1, 2018 for future Forensic Lab
needs to Include additional staff and.equipment. Should the State
Entity wish to submit additional applications In subsequent years,
Contractor shall provide the same assistance for future submlttals.
24.6.2 Support and Positions: Contractor shall provide and maintain the following
positions In support of the Forensics Lab. Contractor shall coordinate with
the State Entity throughout the hiring process for each position associated
with the Forensics Lab. The State Entity retains the right to review and
approve (or deny) applicants at Its discretion, prior to Contractor filling each
position. Contractor agrees these positions will follow the same liquidated
damages guidelines as the on-site administrator positions, Identified In
Attachment 1 - Contract Terms and Conditions for Products, Software, and
Services Purchases, Section K - Contract Administration, Subsection 29 Liquidated Damages, should any position be vacated at any time during this
184.108.40.206 Two (2) Intake Specialists - Intake Specialists will be responsible
for processing Incoming devices utilizing best practices for
evidence handling (photographed and logged Into applicable
database as specified by the State Entity) and following the agreedupon screening/Inventory process with an expected processing
rate of 20 devices per day per Intake Specialist. Intake Specialists
wlll also be responsible for repackaging phones that are of
evldentlary value, after first being forensically evaluated.
220.127.116.11 Three (3) Digital Forensics Lab Technicians- Digital Forensics Lab
Technicians will be responsible for processing the extraction of all
of the data on the contraband cell phones/devices with an expected
extraction rate of 50 devices per week per Digital Forensics Lab
Technician. Digital Forensics Lab Technicians will also be required
to provide the State Entity a viewable extraction summary report of
the extracted data of each device.
18.104.22.168 Six (6) lntelllgence Analysts - Intelligence Analysts will be
responsible for reviewing the extraction summary report for
actionable Intelligence to Include, but not be limited to: MMS, SMS,
photographs, email, account user Information, Items that were
deleted but recovered, contacts, call records, volcemall messages,
and videos. Intelligence Analysts will then cross correlate all the
extracted information to create and provide an lntelllgence
summary report to the State Entity. The expected production rate
will be 40-50 intelllgence summaries per week per lntelllgence
Analyst. Contractor shall be responsible for uploadlng all data Into
THREADS for future use.
22.214.171.124 One (1) MAS Intelligence Analyst-The MAS Intelligence Analyst
will actlvely monitor the current (and future) MAS locations and
build an Intelligence model of inmates' activities utilizing cross
correlation techniques based on Contractor's Intelligence
platforms. The MAS Intelligence Analyst shall assist In the
proactive disruption of contraband Introductions and STG events
and develop leads on compromised staff and other actionable
126.96.36.199 One (1) Intelligence Operations Program Manager - The
lntelllgence Operations Program Manager will directly supervise all
Contractor-provided personnel and have operational control of the
Forensics Lab to include the hiring process and any necessary
corrective actions with the approval of the State Entity. Additional
Page 9of 13
responslbllitles of the Intelligence Operations Program Manager
Include, but are not limite9 to, the following:
• Provide weekly and monthly reports to the State Entity for
tracking, validation, best practices and trends In Intelligence.
• Process ITS monitoring requests received from the State Entity
and ensure the SARs are accurate .and provided in a timely
fashion to the State'.Entity.
• Assist and oversee in future drone Interdiction assessments or
• Provide advanced training to State Entity staff on Contractor's
ITS and Pr<?Vided additional technologies..
• Assist with further development of MAS Intelligence to benefit
the State Entity.
• Implement any needed changes or additions to the Forensics
l,.ab as directed by the State Entity.
24.6.3 Training: Contractor will ensure a minimum of forty (40) hours per year of
continued training is provided for the Forensics Lab Intake Specialists and
Digit.al Forensics Lab Tec;hnicians. Contractor will ensure a minimum of sfxty
(60) .nours specializeCI intelligehce training is proylded for the Forensics Lab
Intelligence Analysts In courses benefici<:!I to the position and the State
In addition, the State Entity reserves the right to purchase certain additional
technology, specified by Contractor in Attachment K - Additional Scored
Response DocurT')ent, at any time duririg the term ·of this Contract Including Voiceto-Text Technology, Cell Phone Detection, etc. The specific proposed co.sts of such
additional technologies are Identified in Attachment 6 - Additional Technology
Costs and shall be considered valid for a minimum period of 1 year following the
execution of this Amendment. At such time, both parties agree to amend the
C.ontr~ct to docl!ment the provision and agreed-up·on payment method of the
selected additional technorogies.
Except as herein modifi~d or amended, the provisions, conditions and terms of the Contract shall
r~m<:1in ~rn;:hanged ~nd in full force and effect. This Amendment sets forth the entire understanding
between the parties with regard to the subject matter hereof and supersedes any prior or
contemporaneous agreements, discussions, negotiations, or represent;;1tions between the parties
whether written or oral with respect therefo. The Contract, together with this Amendment, may not
be amendE;:Jd except by the mutual written agreement of the parties.
18. This Amendment hlaY be exeGuted in multiple counterparts, each of which shall be an original but
all of which shall constitute one agreement. No party shall be bound by this Amendment until each
party has executed' it.
IN WITNE$S WHER~OF, the parties have caused the authorized representatives of each to
execute·this Amendment on the day and year firsf above written.
SECURUS TECHNOLOGIES, INC.:
NAME: Jennifer Ammons
NAME: Robert Picken.s
TITLE: General Counsel
RATES AND REVENUE SHARE.
On a monthly basis, Contractor shall pay the State Entity a monthly payment which shall be the ·greater of
the Revenue·Share (defined as the product of the Revenue Share Percentage ·and the Gross Revenue) or
MMG a·~ defined below. Contractor shall follow the payment requirements in Attachment 2 - Scope of
Services, Section 22 - Payment and Reporting of the Contract. If the amount of t,h e Revenue Share
calculated on the Gross Revenu!'l (as defineq) is, less than the MMG; the State Entity shall not be
r~sponsible for refunding any portion of the MMG to Contractor.
Revenue Share Percentage: The amount of Revenue Share due the State Entity will be determine.d by
multiplying the amount of Gross Revenue (as defined Attachment 2 - S.c ope of Services, Section 19 Revenue. Share, as SllT\ended) by 59.6% .
. MMG: Contractor shall pay the State Entity a Minimt,1m Monthly Guarantee (MMG) payment In the am·ourit
of $325,000.00 for each month under the Contract for the ITS.
Financial Incentive:. Contractor provided the State Entity a one~time Financial Incentive in the amount <if
$4,000,000.00 on January 4, 2017 ("Financial Incentive").
C_a lling Rates:
A. Effective January 1, 2017 through October 31, 2017, the per mrnute rates shall be as refle.cted
in the chart below.
B. Effective Novem.b er 1, 2017 forward, the Long Distance In-State per minute rat~ for all c~lls
Within Mileage 17-9999 shall be $0.16.
- -·--·--Long Distance lh-State
- - - - $D.1_7______
•-,-n-tra-1-at-a/-=-ln-t-e r-s-ta-te- - - - - - - - - - - - j - - - - - $0.21
- -- - - - -1------ ---,--- - -- - -
Domestic. lnternatkmal (US territones Only) .
Qomestic lnterriaJtonal (Excluding US Territories)
:international - Me.xi~o
- - -·
International -All Other Countries
$0.50__ __ __,
Fees, ReQulatorv Charnes, and Taxes:
.:~-~~};i~~~·~r.9~-;~_a·~~-~- _'_:~~l:.~~scti~~~~a\i1~~~t~:::1!~~~:~~~-~~-·?:~r~-p~1~ .~\~--~._'~~ ~~'!'-~~~:._,;·~ .·'· :·:.
collect account via IVR,webslte or other
Pre-Paid Collect Fees
$3,00 per depos.it
-·Fee~-chir9icl"toe-nd--use-.rs-i0rfunding ~ P.r~-paid ·· 1 ·· $ . per·deposit
. collect account via liye a~en~·---------~L _ __ __ _ __
Fees Gharged to end'-users for f1,mding a pre-paid j $O.OO per deposit
collect account via cash, money order or check.
Fees charged to end-users for funding a pre-paid
collect account via third-parties:
Pre-Paid Collect Transaction
100% Pass Through;
No Mark·up Allowed
$10.99 per deposit
$3.95 per deposit
JPay Online Funding:
$3.50 per deposit
Debit Refund Fee
Fee charged to inmates for obtaining a refund for
unused debit funds via Western Union.
Universal Service Fund
Universal Service Fund Is applied to only interstate
calls and Is changed quarterly by the FCC.
All required taxes are allowed.
Pre-Paid Collect Account
Minimum amount a called party can deposit when
opening/fundlng a pre-paid collect account.
Pre-Paid Collect Account
Maximum amount a called party can deposit when
opening/funding a pre-paid collect account.
All Other Fees
Fees or charges applied by Contractor or a third
party for calls processed through the inmate
telephone system from the State Entity's Facilities.
100% Pass Through;
No Mark-up Allowed
Volcemail Messaging: The rate for voicemall messages shall be $1.00 per completed voicemail message,
and Contractor shall pay $0. 75 to the State Entity for each voicemall message completed by the end user
to the inmate. Contractor shall provide the $0.75 payment to the State Entity on each completed volcemall
message before any deductions are made for unblllable transactions, bad debt, rejected volcemall
messages, uncollectible transactions, fraudulent transactions, merchant adjustments, malfunctions, or any
other Contractor expenses. Additionally, the State Entity shall not be liable for any of Contractor's costs
including, but not limited to, taxes, shipping charges, network charges, insurance, interest, penalties,
termination payments, attorney fees, or liquidated damages. The State Entity can cancel voicemall
messaging at any time during the Contract without penalty.
Cost Reimbursement Payment: Should a material change In the rules or policies of the FCC or other
regulatory body applicable to ITS occur following the execution of this Contract, which change affects: (1)
the ITS rates permitted to be charged by the Contractor to inmates under this Contract; (2) the right of the
State Entity to recover Its ICS costs: or (3) the ability of the State Entity to require Contractor to pay to the
State Entity Revenue Share, fees (Including but not limited to the a cost reimbursement payment) or other
ITS cost recovery mechanisms, then, at the State Entity's request, Contractor and the State Entity will
negotiate in good faith an Amendment to the Contract, reasonably acceptable to the State Entity, that
enables the State Entity to fully recover Its ITS costs in a manner compliant with the change in the FCC's
or other regulatory body's ITS rules or policies.
ADDITIONAL TECHNOLOGY COSTS
Guarded.Exchange Call Monitoring (Up to 2.5% of $0.014/Minute deducted from monthly Revenue Share
Calls/Mon.!!})__ _ ___ ______ ···--·__-------~Y..:..:.m:..::e.:..:.nt==-s-----:-----1
$4,000.00/Morith for English and/or Spanish, plus
Voice-to-Text Transcription (Up to 500 Calls/Month} $2.50 per. recorded minute for all other languages:
.fr..::o.:....m.:....m~onthlY. Revenue.Share payments
$68,00Q.OO/Month deducted from monthly Rev~nue