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CT Phone Rates September 2007

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DOIT MASTER AGREEMENT NUMBER:

B-03-013GTL

VENDOR NAME: Global Tel*Link Corporation (GTL)

DOIT APPROVAL DATE:

9/24/2007

FEIN: 63-1071001

SERVICE/PRODUCT NAME: Inmate Telephone & Monitoring System
Global Tel*Link purchased MCI’s portion of the Master Agreement for the
Inmate Monitoring & Recording System affected July 18, 2007.
SERVICE/PRODUCT DESCRIPTION: GTL will provide the State of Connecticut Department of
Correction a fully integrated Inmate Telephone, Recording & Monitoring System with all institutions
networked to a central database.

SERVICE LEVELS:GTL does not offer SLAs for Inmate Phone Service, however the following repair
statistics apply.
Priority 1 Outage: Clearance Goal 4 Hours – Locations with more than 50% of circuits out of service.
Priority 2 Outage: Clearance Goal 8 Hours – Locations with less than 5 circuits or less than 50% of
circuits out of service.
Priority 3 Outage: Clearance Goal 24 Hours – Locations with single trouble issues.
Customer inquiries relating to billing questions or for problems relating to removing a phone number from
an Inmate's Call List can be directed to (877) 371-1628
SERVICE AVAILABILITY/LIMITATIONS: The services associated with the GTL provided Inmate
Telephone & Monitoring System are available to any Connecticut Department of Correction institution
that has installed the GTL Inmate Telephone & Monitoring system.

MASTER AGREEMENT NUMBER:

B-03-013GTL

DOIT APPROVAL DATE:

VENDOR NAME: Global Tel*Link Corporation (GTL)

VENDOR FEIN:

9/24/2007

63-1071001

SERVICE NAME: Inmate Telephone and Monitoring System
9Activity
(Add,
Delete,
Change)

Date of
Vendor
Request

Date
Item
Approved Item
Code
By DOIT

Description of Service/Equipment

Unit

Add

07/03/03

09/11/03

1

Collect Call Commission

ea

45%

Add

07/03/03

09/11/03

2

Local Collect Charge per Call

ea

$2.00

Local - Mileage Band and per Minute Rates:
Evening
Day
Mileage
N/A
Add

07/03/03

09/11/03

3

1st Min.
$0.00

Add’l Min.
$0.00

IntraLata Collect Charge per Call

1 st Min.
$0.00

Add’l Min.
$0.00

Night
1 st Min.

Add’l Min.

$0.00

$0.00

$1.75

ea

IntraLata - Mileage Band and per Minute Rates:
Evening
Day

Night

Mileage

1 st Min.

Add’l Min.

$0.1300

$0.1300

$0.1300

$0.1300

$0.1300

$0.1300

$0.1500

$0.1500

$0.1500

$0.1500

$0.1500

$0.1500

$0.1700

$0.1700

$0.1700

$0.1700

$0.1700

$0.1700

23-30

$0.2100

$0.2100

$0.2100

$0.2100

$0.2100

$0.2100

31+

4

Add’l Min.

17-22

09/11/03

1 st Min.

11-16

07/03/03

Add’l Min.

1-10

Add

1st Min.

$0.2400

$0.2400

$0.2400

$0.2400

$0.2400

$0.2400

InterLata/IntraState Collect Charge
per call

$1.75

ea

InterLata/IntraState - Mileage Band and per Minute Rates:
Evening
Day

Night

Mileage

1 st Min.

Add’l Min.

$0.1200

$0.1200

$0.0780

$0.0780

$0.0420

$0.0420

$0.1400

$0.1400

$0.0910

$0.0910

$0.0560

$0.0560

$0.1650

$0.1650

$0.1073

$0.1073

$0.0660

$0.0660

23-30

$0.2000

$0.2000

$0.1300

$0.1300

$0.0800

$0.0800

31+
5

Add’l Min.

17-22

09/11/03

1 st Min.

11-16

07/03/03

Add’l Min.

1-10

Add

1st Min.

$0.2300

$0.2300

$0.1495

$0.1495

$0.0920

$0.0920

InterState Collect Charge per Call

$3.95

ea

InterState - Mileage Band and per Minute Rates:
Evening
Day
Mileage
ALL
NOTE:

Day: Monday – Friday 8 am to 4:59 pm
Evening: Monday –Sunday 5 pm to 10:59 pm
Night: Monday – Sunday 11 pm to 7:59 am

1st Min.
$0.89

Add’l Min.
$0.89

Night

1 st Min.

Add’l Min.

1 st Min.

$0.89

$0.89

$0.89

Add’l Min.
$0.89