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New Maine Department of Corrections Client Phone System
What is the new Client Phone System (CPS)?
Flat rate for Debit CPS calls: 30 cents per minute from any DOC facility to anywhere in North America; with no
connect fee! (Rates table)
Multiple levels of security, ensuring each client's money is used for his/her calls
The client’s telephone funds and allowed calling list automatically follow the Client on transfers between DOC facilities
Family & friends can purchase minutes for clients
Telephone funds directly deposited to the Telephone Account are exempt from restitution or other obligation
deductions
International calls are permitted for debit calls; unavailable for collect calls
Debit CPS System owned and operated by the DOC
NOTE : Collect calling is no longer necessary, but is still available through a third party with connect fees and higher rates.
When will it be in use?
The new phone system is now operational at all facilities.
Depositing to a Debit CPS Account
There are currently two (2) ways to deposit funds in a Debit CPS Account:
Friends and family may send a personal check or money order to a Client
Clearly mark “Telephone Account” on the check
Do not combine funds for the Debit CPS Account and the Trust Account in a single check
The check amount is converted to minutes and placed in the Client’s Phone Account
These funds are exempt from the normal obligation deductions (NOTE: Funds remaining in the Debit CPS
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Account upon Client release are subject to these deductions.)
OR
Clients may request a transfer of funds from their Trust Accounts to their Debit CPS Account (NOTE: Remember, these
funds have already had appropriate obligation deductions deducted when originally deposited in the Trust Account.)
NOTE : Soon friends and family will be able to deposit funds to a Client’s Debit CPS Account and Trust Account online via the
www.Maine.gov website.
Friends and Family - What to do now
To request a refund of any unused portion from CBS call (800) 844-6591 or visit their website:
www.correctionalbillingservices.com
The Called Party Experience
When the receiver is picked up, a recording will be played indicating that the call is from a correctional facility, the
Client’s name, and that the call is subject to monitoring and recording (for adult callers only)
When prompted, dial “0” to accept the call (for collect calls, dialing “0” also implies you are accepting the charges); to
decline the call, simply hang up
Comparison Chart of New and Old Rates
Site Information
Contact Us
InforME
Maine Departm ent of
Corrections
Central Office
25 Tyson Drive 3rd flr
State House Station 111
Augusta, Maine 04333-0111
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