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equipment and quality control PL"
their attorneys or to recordings 01
ses. This license does not apply to recording , inmate calls or e-mail messages with
nail messages protected from disclosure by ot,. . applicable privileges.
9. Confidentiality. The System, Applications, and related call records and information (the "Confidential Information") shall
at all times remain confidential to Provider. You agree that you will not disclose such Confidential Information to any third
party without our prior written consent. Because you will be able to access confidential information of third parties that is
protected by certain federal and state privacy laws through the Software and Applications, you shall only access the
Software with computer systems that have effective firewall and anti-virus protection.
10. Indemnification. To the fullest extent allowed by applicable law but subject to the limitations in this Agreement, each
party (the "Indemnifying Party") will, and does hereby agree to, defend, indemnify and hold harmless the other party (the
"Indemnified Party") from and against any loss, cost, claim, liability, damage, and expense (including, without limitation,
reasonable attorney's fees and expenses) brought or claimed by third parties or by the Indemnified Party (collectively,
"Claims") arising out of (i) a breach of either party's representations, warranties and/or covenants contained herein or (ii) the
gross negligence or willful misconduct of, or intellectual property infringement or alleged intellectual property infringement
by, the Indemnifying Party and/or its employees, agents, or contractors in the performance of this Agreement. The
Indemnified Party shall notify the Indemnifying Party promptly in writing of any Claims for which the Indemnified Party alleges
that the Indemnifying Party is responsible under this section and the Indemnifying Party shall hereupon tender the defense of
such Claims to the Indemnifying Party. The Indemnified Party shall cooperate in every reasonable manner with the defense
or settlement of such Claims at the Indemnifying Party's expense. The Indemnifying Party shall not be liable under this
section for settlements of Claims finalized solely by the Indemnified Party unless the Indemnifying Party has approved such
settlement in advance or unless the defense of such Claims has been tendered to the Indemnifying Party in writing and the
Indemnifying Party has failed to promptly undertake the defense.
11. Insurance. We maintain comprehensive general liability insurance having limits of not less than $2,000,000.00 in the
aggregate. You agree to provide us with reasonable and timely written notice of any claim, demand, or cause of action
made or brought against you arising out of or related to the utilization of the Applications and the System. We have the right
to defend any such claim, demand, or cause of action at our sole cost and expense and within our sole and exclusive
discretion. You agree not to compromise or settle any claim or cause of action arising out of or related to the utilization of
the Applications or System without our prior written consent, and you are required to assist us with our defense of any such
claim, demand, or cause of action.
12. Default and Termination. If either party defaults in the performance of any obligation under this Agreement, then the
non-defaulting party shall give the defaulting party written notice of its default setting forth with specificity the nature of the
default. If the defaulting party fails to cure its default within thirty (30) days after receipt of the notice of default, then the nondefaulting party shall have the right to terminate this Agreement upon thirty (30) days written notice and pursue all other
remedies available to the non-defaulting party, either at law or in equity. Notwithstanding the foregoing, the thirty (30) day
cure period shall be extended to ninety (90) days if the default is not reasonably susceptible to cure within such thirty (30)
day period, but only if the defaulting party has begun to cure the default during the thirty (30) day period and diligently
pursues the cure of such default. Notwithstanding the foregoing, if you breach your obligations in the section entitled
"Software License" or the section entitled "Confidentiality", then we shall have the right to terminate this Agreement
13. Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NEITHER
PARTY SHALL HAVE ANY LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR INCOME, LOST OR CORRUPTED DATA, OR LOSS OF USE OR OTHER BENEFITS, HOWSOEVER
CAUSED AND EVEN IF DUE TO THE PARTY'S NEGLIGENCE, BREACH OF CONTRACT, OR OTHER FAULT, EVEN IF
SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO
YOU RELATING TO OR ARISING OUT OF THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE,
SHALL NOT EXCEED THE AMOUNT WE PAID YOU DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE DATE
THE CLAIM AROSE.
Uncontrollable Circumstance. We reserve the right to renegotiate or terminate this Agreement upon sixty (60) days
advance written notice if circumstances other than those under our control related to the Facilities (including, without
limitation, changes in rates, regulations, or operations mandated by law; material reduction in inmate population or capacity;
material changes in jail policy or economic conditions; acts of God; actions you take for security reasons (such as lockdowns» negatively impact our business; however, we shall not unreasonably exercise such right. Further, Customer
acknowledges that Provider's provision of the services is subject to certain federal, state or local regulatory requirements and
restrictions which are subject to change from time-to-time and nothing contained herein to the contrary shall restrict Provider
from taking any steps necessary to perform in compliance therewith.
15. I njunctive Relief. Both parties agree that a breach of any of the obligations set forth in the sections entitled "Software
License," "Ownership and Use," and "Confidentiality" would irreparably damage and create undue hardships for the other
party. Therefore, the non-breaching party shall be entitled to immediate court ordered injunctive relief to stop any apparent
breach of such sections, such remedy being in addition to any other remedies available to such non-breaching party.
16. Force Majeure. Either party may be excused from performance under this Agreement to the extent that performance is
prevented by any act of God, war, civil disturbance, terrorism, strikes, supply or market, failure of a third party's performance,
failure, fluctuation or non-availability of electrical power, heat, light, air conditioning or telecommunications equipment, other
equipment failure or similar event beyond its reasonable control; provided, however that the affected party shall use
reasonable efforts to remove such causes of non-performance.
Master Services Agreement - Page 2 of 3
© SECURUS Technologies, Inc. - Proprietary & Confidential- Form 4.7.05