IL Pulaski County Contract Securus 2014 Response to RFP

County Contracts • Illinois

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Table of Contents
Cover Letter........................................................................................................................................................... 3
Executive Summary............................................................................................................................................ 7
1. INTRODUCTION ............................................................................................................................................ 19
2. PROPOSAL INSTRUCTIONS, FORMAT, CONTENT AND SUBMISSION ..................................... 20
3. NEGOTIATION OF PROPOSAL ................................................................................................................. 27
4. PROPOSER INFORMATION AND REFERENCES ............................................................................... 30
5. GENERAL INFORMATION ......................................................................................................................... 51
6. GENERAL CONDITIONS ............................................................................................................................. 56
7. SYSTEM REQUIREMENTS ......................................................................................................................... 93
APPENDICIES................................................................................................................................................... 233
ATTACHMENTS: ............................................................................................................................................. 237

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Request for Proposal
Inmate Telephone Service
(RFP)
Pulaski County Detention Center
Release Date:
9/23/2014
Proposal Due Date:
11/17/2015
Refer ALL Inquiries to:
Gayla Jones, Pulaski County Contract Monitor
GJones@pulaskicountyil.net
Pulaski County Detention Center
20 Justice Dr, Ullin, IL 62992
618-845-3512 ext. 234

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Cover Letter
November 17, 2014
Pulaski County Detention Center
Attention: Gayla Jones
Pulaski County Contract Monitor
20 Justice Drive
Ullin, IL 62992
RE: RFP for Inmate Telephone Service
Dear Ms. Jones,
Securus Technologies, Inc. is pleased to submit our proposal in response to Pulaski
County’s RFP for inmate telephone services (ITS). As the leading inmate phone
provider in the corrections industry, we feel there is a great deal to gain from our
continued mutual partnership and welcome the opportunity to serve you in this
capacity. Let me assure you that the concerns expressed during your recent meeting
with your new Account Manager, Susan Fritz, about our response time to your requests
and communication issues are a thing of the past. Susan has managed the accounts of
several neighboring correctional facilities near the Pulaski County Detention Center and
we encourage you to contact the references listed in the RFP to personally verify her
responsiveness and attentiveness to their needs over the many years that she and the
rest of our Securus team have provided them with cutting-edge technology for inmate
telephone service.
It has been a pleasure for Securus Technologies to serve you over the past 16 years and
we would appreciate the opportunity to rebuild your trust to earn your complete
satisfaction in continuing our partnership. I want to introduce you to your account team
who will all strive to provide the Pulaski County Detention Center with excellent and
timely customer service.
The Securus Pulaski County Account Team
Susan Fritz – Lead Account Manager
Kelly Elza – Account Relations Team Member
Tura Hallblade – Regional Sales Vice President
Craig Charboneau – Regional Field Service Manager
John Glauer –Field Service Technician
Jeremy Rohr – Regional Sales Support Specialist

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Each of the above team members will bring a personal commitment to provide Pulaski
County with the highest level of service, support, and technology on the market today.
This includes numerous patents (110 patents and over 40 patents pending) and
advanced investigative tools with more being developed. We also bring a large array of
revenue-generating applications and efficiency enhancements that will help your
facility run as smoothly and safely as possible. With over 25 years of experience in
providing inmate telephone service to over 2,600 facilities and over 1,000,000 inmates,
we know the world you live in and the problems you face in the landscape of today’s
ever-changing corrections industry. We are here to assure you that we will stand by
and support you as we journey into the future and will always keep your best interests
in mind. We are working closely with nearly 80% of the other Illinois facilities to
service their calling needs, and our customer satisfaction surveys have reflected this
back in a very positive light over the years. As such, we present our proposal with the
confidence that it will meet your needs and exceed your expectations.
Securus is presenting a comprehensive inmate telephone system solution that will
provide Pulaski County with aggressive and transparent rates and commissions
coupled with unmatched inmate management, administrative, and investigative
capabilities. We understand that you have requested low rates due to your large
population of ICE inmates. We are confident that the rates provided will be
beneficial to all interested parties.
Securus’ dedicated customer service department is available 24/7/365 to assist friends
and family members in establishing and funding inmate accounts. We invite Pulaski
County to continue to be a part of the vast majority of Illinois correctional facilities,
including the Illinois Department of Corrections, which can share the same ITS system
and associated data on inmates.
Securus has demonstrated in our proposal a dedicated commitment to provide the
highest level of service and an integrated inmate telephone system that includes all the
needs you have today and for tomorrow. These services include phone monitoring and
recording as well as all the benefits of a state-of-the-art web/cloud-based system.
Given the opportunity to continue to be your ITS vendor, we would further strive to
implement new revenue streams, technologies and partner integrations to provide the
very best revenue package for you today and long into the future. This proposal
includes all equipment, consultation, database design, software development,
integration, implementation, training, maintenance, and support at no cost to Pulaski
County.
Securus is committed to being more than simply an inmate telephone provider. We are
your technology partner and our goal is to make Pulaski County as efficient, productive,
and as profitable of a facility as possible. We will accomplish this with our Secure Call
Platform (SCP) and the partner integrations which are so critical to a well-run jail in
today’s world.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Today, as a result of our unmatched industry experience, local presence, and extensive
patent portfolio, we are ready to remain your total solutions partner, providing you
with solutions that will help:


Increased Automation via guaranteed integration capabilities



Local Support – before, during, and after the seamless transition, including
local representatives and certified service technicians to ensure constant
system operation and support when needed in any situation.

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System Scalability and Adaptability to meet the County’s needs today and as
your facilities grow due to ever-changing government policies.

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Increased Safety and Staff Efficiency through technology and automation.

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Enhance Call Connections and Create New Revenue Streams, such as debit
time (commissary phone account funding) and the new Pay Now call connect
program. This application allows previously unfunded calls to be connected
with new and innovative funding options. All of these features will increase
revenues to Pulaski County.



Improve and open new doors to your Investigative and Administrative
Capabilities through access to new technologies. (Threads, Investigator Pro,
etc.), plus “anywhere” access and remote notification to help support
investigative efforts.



Provide On-going Training at no cost to ensure the County benefits from our
expanded investigative capabilities.

Our customers’ needs guide our direction, and we will continue that path in our
partnership with Pulaski County while providing more impactful support, service,
training and capabilities than any other provider. We did not become the leading
inmate communications provider in the industry by just developing technology. Rather,
our success is based on a customer-oriented philosophy focusing on understanding our
customers’ needs. We are devoted to developing working partnerships that exceed
expectations and that will demonstrate our level of commitment to your facility.
Susan Fritz is the Major Account Manager responsible for Pulaski County’s solution
presented in our response. She will be your contact to provide answers to any
questions that the County may have. Ms. Fritz can be contacted at (217) 549-5304 or
by email at sfritz@securustech.net.
Thank you for the opportunity to submit our proposal to you as your incumbent
provider. We appreciate the long history we’ve shared and look forward to regaining
your trust and developing a mutually beneficial partnership. We would like nothing
more than to continue that partnership long into the future. As your continued choice,
Securus will remain committed to providing Pulaski County with the most advanced
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

inmate telecommunications system and an unmatched service commitment to the staff,
detainees, and friends and family of Pulaski County.
Submission of this letter shall serve as representation that I am prepared to commit
Securus Technologies, Inc. to meet the commitments contained in the proposal.
Sincerely,

Robert E. Pickens, President
Securus Technologies, Inc.
14651 N Dallas Parkway, Suite 600
Dallas, Texas 75254
972-277-0300
bpickens@securustech.net

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Executive Summary
Thank you for allowing Securus Technologies, Inc. to participate in this opportunity to
provide an Inmate Telephone Service (ITS) to the Pulaski County Detention Center. We
have reviewed your requirements and will demonstrate in our response that we will
meet, exceed or provide a functional alternative of the Pulaski County’s requirements.
The Securus Calling Platform (SCP) System is a proven option and “best in class” in this
industry.
For more than 25 years, Securus Technologies, Inc. has been providing the highest
quality, commission-driven inmate telephone system solutions to the entire nation.
Today, 800+ Securus Associates serve more than 2,600 correctional facilities in the
United States (almost 80% in Illinois) and Canada. Our corporate structure and
processes are designed to serve government and law enforcement, and to recognize
how we must operate in this unique industry. Our compliant response in this RFP
provides all of the required capabilities and offers additional services to help support
your goals.

A Solution for Your Needs
The purpose of this summary is to provide you with an overview of our solutions to
your needs. As the nation’s leading ITS provider, we understand your needs and have
developed platforms and processes that help you run an efficient operation, relieve the
burden on your staff, and satisfy inmates, their friends and family members.
Furthermore, it is our number-one goal to bring you solutions that will better enhance
your facility and staff operations. Your Illinois-based team is committed to
understanding your needs and will work diligently to help you achieve your goals! We
will strive to build our partnership with the following proposal that will demonstrate:
From a review of your RFP we’ve identified that you need:
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Best Overall Technology
Operational and Investigative Needs
An Experienced and Capable Provider
Continued Reinvestment of Technology
Best Overall Commission Package
Timely Transition Plan

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus: Your Best Overall Technical Solution for Both Today
and the Future
Inmate phone and automation technologies are evolving at a breakneck speed. Because
of our resources and scale, Securus can develop or partner in developing the very best
technology solutions to meet the needs of any jail. The technology we’ve developed is
so advanced even our competitors use it under our license agreements. Correctional
facilities have come to rely on Securus’ technology to not only provide inmates and
their friends and family members vital telephone service, but to assist the law
enforcement community in solving or preventing crimes.
Our service and maintenance program includes integrated remote programming,
diagnostics, downloading, and troubleshooting capabilities. Complete maintenance,
support, training, and repair of all inmate-telephone system software and equipment
are provided to our customers at no cost
The Securus Call Platform (SCP) has more than 2,200 installations, which is by far the
leading platform technology in the industry. Our lead in technology is demonstrated by
our more than 110 current and over 60 pending patents. Our competitors are far
behind us in this area and all of them combined have only 68 patents. SCP uses Weband Cloud-based technologies to provide innovative ways for generating revenue,
simplifying operations, and increasing investigative abilities.
Highlights of the Securus Calling Platform include:



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Information sharing capabilities using SCP used by nearly 80% of your
Illinois law enforcement partners, as well as the Illinois Department of
Corrections (IDOC) and your neighboring state DOCs of Missouri and
Kentucky
Quarterly system upgrades and enhancements for life of contract
E-Imports - a secure, robust, and industry standard interface between an
Inmate’s Debit Phone Account and your Commissary provider, Stellar
Comprehensive suite of inmate management, administrative, security and
investigative applications
Patented three-way detection
Real-time remote call forwarding detection
550 other independent features
Leading provider of voice biometrics
Call monitoring, recording and analysis applications
All SCP features will be securely accessible anywhere from any Webenabled device including PC, laptop, tablet, or smart phone.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus Technology Advantage, we want to make Pulaski County a premier

technology corrections facility in Illinois and we are willing to deploy our latest
proven technologies. Pulaski County may pick and choose any or all of the items
below to customize the very best technology suite of services that will optimize
technology, automation, and investigative capabilities for the County. Please refer
to Attachment A for a summary that highlights the available technologies.

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Secure Instant Mail
*Secure Voicemail
*Threads – Investigative Data Mining Package
*Automated Information Services
*Location Based Services
*GEO Fencing
*Voice Biometrics
*S.T.O.P. Electronic Monitoring
Inmate Debit
*Archonix JMS and RMS
*Continuous Voice Verification
*Word Spotting
*PREA
*Video Visitation

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

*A small per call surcharge or commission deduction may apply for this technology

Maximizing Opportunities, Operational and Investigative Needs
Securus understands that every dollar is critical to Pulaski County, so Securus has
provided an offer that provides you with the options you’re looking for with the
technology you requested and is currently available to you. From a review of your
proposal components, we have identified that you need:
 Maximized technology to improve productivity and increase services
 Investigative analytic technology to provide additional data gathering value
to visitations
 A vendor that has successful experience and integration experience with
your vendors in the commissary and jail management systems
 An experienced and capable provider that knows how to provide superior
customer service without sacrificing technology and revenues
 A quality team to work with jail staff on training, how to effectively utilize
the system, and work on any main initiatives to improve efficiency of
operations through and with the video visitation system
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.





An advanced system that provides reliability, functionality, ease of use, and
total collaboration
In addition to offering all of the required system features, Securus has
detailed additional capabilities which offer transcription, data analysis and
cell phone location capabilities
Proven crime fighting tools to help your officers make the most of their time
in protecting your County

Securus – The Best Experience, Qualifications Nationally and in Illinois
All the capabilities and technologies in the industry means nothing without a strong
support team, and Securus has been dedicated to a developing best-in-class support
model. More importantly, we have assembled our very best team to support Pulaski
County. Your Account Team will ensure that Pulaski County gains the full benefits of
Securus resources including:
 Experienced Account Manager
 Local-based technicians
 Largest Field Services team in the country
 24x7x365 Network Operations Center
 24x7x365 Technical Support Center
 More than 100 Securus software developers who add on average more than
50 feature enhancements yearly through $22 million investment
Meet the Pulaski County Account Team - Your lead Account Manager is Susan Fritz.

With over 26 years of sales and management behind her, Susan brings expert
experience, focus, and understanding of Illinois facilities. Susan is supported by her
ART (Account Relations Team member), Kelly Elza. Kelly is the day-to-day contact
and is Susan’s backup when Susan is in the field. Kelly is primarily in the office and
is a dedicated member of our team. Susan reports to the Regional Vice President of
Sales, Tura Hallblade, who provides executive-level support for Pulaski County.
Jeremy Rohr, as Regional Support Specialist, provides technical and service support
as well as backup for Susan when required. Perhaps most importantly, Jon Glauer
and Craig Charboneau bring over 25 years in the industry as our premier field
service technicians. This unique Account Team approach has served our customers
well and we are confident our new Account Team (please review team member’s
resumes in Attachment B will provide Pulaski County with unmatched service and
support long into the future. On behalf of the entire Account Team listed above, it
will be a pleasure to serve you now and into the future and we will appreciate the
opportunity to develop a strong partnership with the Pulaski County Detention
Center.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

24x7x365 Network Operations Center and Technical Support Center - You are

open around the clock, and so are we. We can find and fix problems before you are
aware of them, and we are here to help you with your questions and requirements
whenever you need us.
Industry’s largest U.S.-Based Customer Service Center - Our financial package

balances the revenue, safety, and technology needs of the County with the services
and costs to the inmates and their friends and family constituents. Our investment
in a $2 million Dallas-based customer service center staffed with over 150+
dedicated Securus employees committed to providing the best in class service to
your facility as well as the friends and family of inmates.
Industry’s leading Billing Services – Our Securus’ focus is on serving Pulaski’s

facility and customers – the incarcerated and their friends and family members - so
your officers can focus on more important tasks. Securus Correctional Billing
Services (SCBS) serves as our U.S.-based, bilingual and 24/7 single-point-of-contact
for product and service inquiries. Through SCBS and our Website, friends and
family members can easily open and fund accounts. SCBS enables your staff to focus
on their core inmate management duties while offering more ways to increase
revenues and support your community.
Experience -Serving approximately 2,600 correctional facilities and over 1,000,000

inmates (including 76 counties in Illinois) as well as the Illinois Department of
Corrections, makes Securus the largest independent provider of inmate
telecommunications services to correctional facilities in the United States and
Canada. By developing and owning more than 110 technology patents along with
approximately 61 more pending, Securus is without a doubt the leading technology
innovator in our industry. We strive to offer more investigative and administrative
efficiencies than anyone else, and have been providing inmate telephone system
services for more than 25 years. Virtually every large inmate telecom provider in
our industry relies on Securus for technology development and uses our patented
technologies under our license agreements. Correctional facilities have come to rely
on the technology Securus develops to not only provide inmates and friends and
family members vital telephone service, but to assist the law enforcement
community in solving and preventing crimes.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus’ national presence is reflected in the following map.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Our Strong Presence in Illinois

Serving almost 80% of IL Counties

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Continued Re-Investment in Communication Technologies
We continue to re-invest in our people, platforms, and products and have committed
over $22 million in incremental spending over the last year to further our industryleading capabilities. No competitor can match our level of re-investment or our
patented inmate communication technologies. We are committed to continue to lead
our industry.

Best Overall Commission Package - Revenues that Go Beyond Percentage
During these difficult economic times
Securus understands that every dollar
Inmate
of revenue is critical to our County
Collect
Funded
partners. While many vendors are
Calls
Calls
content with throwing out a
commission rate, Securus has focused
First Call
our total solution to optimize
Prepaid
Connect
Accounts
commissions across each and every
calling opportunity. It is also critical
to understand that no commission is
made until a call is completed, so
Pulaski County will benefit from the
vendor that provides the greatest number of call completions across each call
category—Securus is that vendor.
Traditional Collect Calls – Our industry was founded on the collect call. As the

largest provider of County inmate phone systems we have more collect billing
arrangements than any other provider. More billing arrangements equates to more
opportunities to connect those ongoing calls.
Prepaid Accounts – As more and more people have moved to non-traditional phone

providers and cell phone services, the need for prepaid accounts has grown
dramatically. Securus has kept up with that demand with myriad prepaid funding
options, including our approximately 150+ person customer service center in the
Dallas, Texas, metropolitan area. Additionally, we provide funding through our Web
site, the U.S. Postal Service, 46,000 Western Unions, 37,000 MoneyGram locations,
as well as lobby kiosks. We even provide proactive marketing programs to ensure
caring friends and family members can always take a call from those incarcerated.
Once again, no vendor can match Securus when it comes to establishing and
maintaining prepaid accounts.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Connecting That Difficult First Call and Calls to Cell Phones – In today’s era of cell

phones and non-traditional providers, connecting that first call to a phone number
that can’t receive a collect or prepaid call has proven difficult for most providers.
Securus has developed multiple industry first solutions that optimizes the routing of
all calls from your facility and provides the called party with promotional messaging
and multiple options. For cell phones, we can provide the called party with an
option to accept a promotional connection on their wireless phone and be billed by
their wireless carrier. Additionally, we can provide the called party with a 20second promotional call every 15 to 30 days at no charge, then offers the option to
be transferred to our Customer Service center to Open an AdvanceConnect™
account or simply pay for the call right there via credit card. No vendor can come
close to matching our ability to connect calls.
Inmate-Funded Calling Options - Enabling inmates to use their own funds to make

their own calls has proven to be a high-growth opportunity. Once again Securus
provides multiple solutions. Prepaid cards and prepaid card kiosks are one solution.
Securus provides these options but again goes above and beyond. Inmate Debit
allows inmate calling to be accessed through their trust or commissary account.
Securus uses a team of integration specialists to build custom solutions to enable
debit calling and will work closely to customize an inmate debit program for Pulaski
County. Unlike competitors who will force a “one size fits all” solution, we provide
multiple inmate debit options depending upon integration requirements. That
flexibility ensures that if an inmate wants to make a call, that call can be completed.
Securus understands the fiscal and operational needs of the Pulaski County
Detention Center and the expectations of its constituents, the Courts, inmates and
the Friends & Family community. Securus bundles all of these desperate inputs into
the phrase: connecting what matters. Securus solutions are designed to address
these revenue and service opportunities in an efficient manner while allowing jail
personnel to stay focused on their primary inmate management and safety duties.


Compensation to Pulaski County that matters

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Friends & Family products and customer service that matters

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Attorney and courthouse products that matters

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24/7 technical and customer support that matters

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Crime detection and prevention applications that matter

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Supplier experience that matters

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.



Evaluating commission encompassing the following:
o Understanding of Pulaski County Detention Center’s fiscal priorities
o Account funding mechanisms
o Ability to initiate and complete commission eligible calls
o Commission administration & commission integrity - We are the only
inmate telecom service provider that is Sarbanes-Oxley Section 404
compliant, and we are the only provider to have completed an American
Institute of Certified Public Accountants Statement on Auditing Standards
SOC-1 certification, formerly known as SAS 70 certification.

Rates: Affordable to Your Constituents – We understand the importance of keeping

rates reasonable and affordable for the inmate and Friends & Family community.
Our proposed rates are clear and fair, and more importantly, our billing terms are
catered to the Friends & Family demographics.

Commission paid to Pulaski County on Gross Revenue - Securus pays Pulaski

County on collect/prepaid/debit calls we bill excluding interstate calls, fees, taxes,
and surcharges. With Gross Revenue, Securus even pays commissions for billed calls
that are not remitted for payment by Friends and Families. Securus is responsible
for bad debt.

Implementation: A Work Plan and Timeline Pulaski County Can Count on
Securus is the only vendor who can guarantee a no-cost, no-disruption transition. While
the inconveniences associated with changing providers should not be the sole reason to
stay with a current vendor, the practical realities of switching vendors are significant.
Changing vendors is disruptive to staff and inmates, diminishing productivity and
creating significant frustration. Staff will have to set aside urgent obligations to learn a
new system, reducing productivity in an environment where Counties must do more
with less. And with a new system, familiar features may be difficult to locate or
nonexistent, creating further challenges. Inmates will go through the same learning
curve, creating frustration and potentially dangerous situations. Friends and family
members also will have to shut down their current accounts and activate new accounts.
For example, other vendors do not offer features such as Securus’ “Pay Now.”
Constituents expecting to use this feature will be frustrated when calls can’t be
completed – frustration that could complicate County operations. Adapting to changes
of this magnitude also will negatively impact Pulaski County’s revenue, since the
learning and integration phases will decrease usage.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus Correctional Officer Memorial Fund
We are proud to be the first vendor in our
industry to launch our own program to
assist correctional officer’s families in a
time of need. We launched the Securus
Correctional Officer Memorial Fund in
2013 to provide financial assistance to the
families of those officers who lost their lives
in the line of duty. This is just another way
that we truly partner with our customers.
This fund provides financial assistance to
grieving families of non – administrative,
correctional officers who have fallen while
on duty at any of our customer facilities.
Securus will provide financial support to the families of fallen officers by paying one
years' salary for the sacrifice they made protecting us and our communities. In no way
can this assistance ever replace the loved ones lost, rather the desire is to offer a token
of gratitude, honoring the sacrifice made and lessen the financial burden placed upon
the families.

Summary
We want to continue to be your chosen partner and have put forth an offer that
provides Pulaski County with the best technology, the best financials, AND the best
support. More importantly, we believe it is our obligation to deliver our services with
quality and integrity. We have included our Integrity Pledge, which follows, to
demonstrate our commitment to Pulaski County that not only will we deliver the very
best service and support but we will do so with the highest level of ethical standards.
We appreciate the long history we’ve shared as your ITS provider, and would like
nothing more than to develop a mutually beneficial partnership that lasts long into the
future. As your continued choice, Securus would remain committed to providing
Pulaski County with the most advanced inmate telecommunications system, a state of
the art video visitation platform, and an unmatched service commitment to the staff,
detainees, and friends and family of Pulaski County.
We sincerely thank you for this opportunity and look forward to growing a long-term,
mutually-beneficial partnership with Pulaski County and your community.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus Integrity Pledge
Our Pledge to Our Customers — Inmates, Friends, Family, and the Corrections
Community:
1. We will be open and honest in our dealings;
2. We will provide the best level of customer service possible with a domestic
call center located in Dallas - with Associates that we hire and train;
3. The Field Technicians that visit your facilities are Securus Associates, hired by
us/trained by us where contracts allow – in almost all cases, we use Securus
Associates for this important work;
4. We will always be truthful in what we can do and what we can't do in
responses to your questions and requests;
5. We will be responsive to your needs;
6. We will provide the most technologically advanced audio and video
communications platform to allow calls with a high level of security;
7. We will only charge cost based rates and will run Securus in an efficient way in
order to provide the lowest cost structure in the industry;
8. We will not pay or offer to pay unauthorized or illegal payments in order to win
your business;
9. We understand that confidentiality of calls is critical, and we will follow all
Federal, State, and Local laws in the conduct of our business;
10. We will provide and invest in security features that will make all parties and
the public safe while maintaining the critical family connection to inmates;
11. We will show you respect, dignity, and integrity in all of our dealings.
Richard A. Smith
Chief Executive Officer
Securus Technologies, Inc.
and all of our Associates

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

1. INTRODUCTION
1.1. Request for Proposal
1.1.1. PULASKI COUNTY (“COUNTY”) invites responses to this Request for Proposal
(“RFP”) from qualified, experienced Proposers who can provide reliable, cost effective inmate
telephone service which meets the requirements described in this RFP at the following
Facility(s):
Pulaski County Detention Center
20 Justice Dr.
Ullin, IL 62992
Read, agree and will comply.
1.1.2. Details about each Facility(s) can be found in Appendix A – Facility Specifications.
PULASKI COUNTY is seeking an experienced Proposer to provide, install and maintain a turnkey inmate telephone system including the provisions for visitation telephone recording and
monitoring at the Facility(s). Proposer shall provide telephone services to the inmates utilizing
an inmate telephone system (“ITS”) in accordance with the requirements and provisions set
forth in this RFP.
Read, agree and will comply.
1.1.3. PULASKI COUNTY is seeking providers with a track record of offering low rates and
fees to both the inmates and their families. All respondents will be requested to fully outline
their rates (local, intrastate, interstate and international), as well as all account funding,
management and billing fees.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2. PROPOSAL INSTRUCTIONS, FORMAT,
CONTENT AND SUBMISSION
2.1 Schedule of Events
2.1.1 The following is PULASKI COUNTIES best estimate of the schedule of events
(“Schedule of Events”) Pulaski County reserves the right to revise the Schedule of events.
Unless otherwise specified, the times provided are Central Standard Time (CST)
Read, agree and will comply.

2.1.2 Proposals must be received no later than 5:00 p.m. Central standard Time (CST) on
11/17/2014 (“Proposal Due Date”)
RELEASE OF THE RFP

9/23/14

DEADLINE FOR SITE EVALUATION REGISTRATION FORM

10/15/14

MANDATORY SITE EVALUATION

10/31/14

DEADLINE FOR WRITTEN QUESTIONS FOR PROPOSERS

11/7/14

DISSEMINATION OF ANSWERS TO WRITTEN QUESTIONS

11/12/14

PROPOSAL DUE DATE

11/17/14

Read, agree and will comply.
2.2. General Format
2.2.1. Proposer must completely respond to all requests for information and forms contained in
this RFP to be considered for award. Brochures and advertisements will be considered an
incomplete reply to requests for information. Proposer is solely responsible for the accuracy and
completeness of its proposal. Proposals considered incomplete by PULASKI COUNTY may be
rejected without notification.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2.2.2. Elaborate or lengthy proposals are discouraged. Emphasis should be on completeness and
clarity of content. Proposals should provide a straightforward, concise description of Proposer’s
ability to satisfy the requirements of this RFP.
Read, agree and will comply.
2.3. Submission of Proposal
2.3.1. Deliver 3 paper copies and an email version of the proposal on or before the Proposal
Due Date. Proposals must be directed to the RFP contact specified in Section 2.5 – Questions
or Comments.
Read, agree and will comply.
2.3.2. The outside of the proposal must be labeled INMATE TELEPHONE PROPOSAL,
and include the RFP number. Proposer is responsible for late deliveries or mail delays.
Postmarking by the Proposal Due Date shall No substitute for the actual proposal receipt.
Additional time to respond may not be granted to any individual Proposer.
Read, agree and will comply.
2.3.3. Proposals shall include the original RFP language and shall be prepared on standard 8
1/2" x 11" paper with a 12 point font with each page numbered.
Read, agree and will comply.
2.3.4. The proposal must follow the format of this RFP. A complete response to each section
and numbered item must be provided. If Proposer is in full compliance with the section or
numbered item, Proposer’s response shall be, “Read, agree and will comply.” Otherwise,
Proposer’s response shall be, “Read and do not comply” and considered an exception
(“Exception”). Exceptions to any section or numbered item must be addressed and listed in an
Exceptions addendum to Proposer’s proposal.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2.3.5. The original RFP text, as well as any appendices, amendments, addenda or other
correspondence related to this RFP may not be manually, electronically or otherwise altered by
Proposer. Any Proposers’ proposal containing altered, deleted or additional non-original RFP
text may be disqualified.
Read, agree and will comply.
2.3.6. Several sections and numbered items require additional explanation. Provide exhibits
and/or visual aids which clearly reference the specific section and numbered item.
Read, agree and will comply.
2.3.7. All information contained in Proposer’s proposal must be relevant to a section or
numbered item of this RFP. Any information which does not meet this criterion shall be
deemed extraneous and shall not be evaluated.
Read, agree and will comply.
2.3.8. Failure to follow the instructions in this RFP may, at PULASKI COUNTY’s sole
discretion, result in the rejection of Proposer’s proposal.
Read, agree and will comply.
2.3.9. All costs and expenses relating to the preparation and submission of Proposer’s proposal
shall be the responsibility of Proposer.
Read, agree and will comply.
2.3.10. Proposer may modify its submitted proposal by providing a written and signed request to
the RFP contact specifying the modification(s), prior to the Proposal Due Date. PULASKI
COUNTY will not accept any modifications to Proposer’s proposal after the Proposal Due
Date.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2.3.11. Proposer may withdraw its submitted proposal by providing a written and signed request
to the RFP contact at any time prior to the Proposal Due Date.
Read, agree and will comply.
3.12. Proposer is responsible for all errors or omissions contained in its proposal.
Read, agree and will comply.
2.4. Mandatory Site Evaluation
2.4.1. PULASKI COUNTY requires Proposer to attend the site evaluation on the date and time
specified in the Schedule of Events. It is mandatory for Proposer to attend the site evaluation to
submit a proposal.
Read, agree and will comply.
2.4.2. To attend the site evaluation, Proposer must complete and email Appendix C - Site
Evaluation Registration Form to the RFP contact specified in Section 2.5 – Questions or
Comments on or before the date specified by the Schedule of Events. Each Proposer will be
limited to 2 representatives at the site evaluation. Via an email to the RFP contact, and upon
receipt of PULASKI COUNTY’s confirmation, Proposer must confirm attendance with the
RFP contact at least 2 days prior to the site evaluation.
Read, agree and will comply.
2.4.3. Oral responses to questions during the site evaluation shall be considered nonbinding to
PULASKI COUNTY. Proposer’s questions regarding the site evaluation and/or this RFP must
be submitted by Proposer in writing as specified in Section 2.5 – Questions or Comments on
or before the date specified in the Schedule of Events.
Read, agree and will comply.
2.5. Questions or Comments
2.5.1. Proposer must direct all questions and/or comments to the RFP contact listed below. All
questions must be submitted via email.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2.5.2. PULASKI COUNTY shall deliver the answers to the questions and/or comments
received on or before the date specified in the Schedule of Events. Any questions and/or
comments submitted by the Proposers after the due date will not be answered by PULASKI
COUNTY.
Read, agree and will comply.
2.5.3. Only written communication executed by PULASKI COUNTY in the form of an
amendment or addendum shall be considered binding.
Read, agree and will comply.
2.5.4. Proposer shall not contact any of PULASKI COUNTY’s employees or any employee at
the Facility(s) regarding this RFP during the RFP process. Inappropriate contact by Proposer
may result in PULASKI COUNT’s rejection of Proposer’s proposal.
Read, agree and will comply.
2.5.5. RFP contact information:
PULASKI COUNTY DETETNION CENTER
ATT: Gayla Jones, Pulaski County Contract Monitor
20 Justice Dr.
Ullin, IL 62992
618-845-3512 ext. 234
Gjones@pulaskicountyil.net
Read, agree and will comply.
2.6. RFP Specification Changes
2.6.1. PULASKI COUNTY reserves the right, at any time, to amend any portion of this RFP in
the form of an addendum or amendment.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2.6.2. PULASKI COUNTY reserves the right to withdraw and/or reissue the RFP in whole or
in part at any time during the RFP process. PULASKI COUNTY reserves the right to not award
an agreement pursuant to this RFP (“Agreement”).
Read, agree and will comply.
2.6.3. Proposer’s submission of a proposal shall not bestow any rights upon Proposer nor
obligate PULASKI COUNTY in any manner.
Read, agree and will comply.

2.7. Discrepancy between Proposal and Agreement
2.7.1. Discrepancies among the following documents shall be resolved in the following order,
with the higher ranking documents taking precedence over the lower. (Shown higher to lower.)









Installation Requirements
Transition
ITS and User Application Specifications
Personal Identification Number Application
Monitoring and Recording Requirements
Pre-Paid/Debit Application
Additional Technology
Calling Rates and Commissions

Read, agree and will comply.
2.7.1.1. Negotiated Agreement and any amendments or addenda;
Read, agree and will comply.
2.7.1.2. RFP and any amendments or addenda;
Read, agree and will comply.
2.7.1.3. Proposer’s final proposal.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

2.8. Confidentiality
2.8.1. Proposer proprietary and/or confidential information must be clearly marked and
identified as such. If such proprietary and/or confidential information is a trade secret(s), such
trade secret(s) will be subject to disclosure as is required by applicable state public disclosure and
open records laws. Proposer shall not intentionally mark any portion of its proposal as
“proprietary” or “confidential” that it does not have a good faith belief to be proprietary or
confidential or in any other way to attempt to prohibit compliance with public record disclosure
requirements. Should Proposer’s information, which is marked as proprietary or confidential, be
requested as part of a public information act request, PULASKI COUNTY may notify Proposer
in writing before such information is released as required by the applicable act or law. Proposer
agrees, at its expense, to defend and hold harmless PULASKI COUNTY from claims involving
infringement of any intellectual property.
Read, agree and will comply.
2.9. Acceptance Period
2.9.1. Proposer’s submission of a proposal indicates Proposer agrees the proposal will remain
valid for a minimum of 120 days from the Proposal Due Date (“Acceptance Period”). A
proposal requesting less than 120 days may be rejected. Proposer may specify a longer
Acceptance Period.
Read, agree and will comply.
2.9.2. If Proposer’s Proposal is accepted within the Acceptance Period, Proposer agrees to
furnish any or all items or services as negotiated, and under the terms and conditions specified in
this RFP, its amendments(s) and/or addenda and Agreement. PULASKI COUNTY shall create
an Agreement for execution by PULASKI COUNTY and the awarded Proposer, which shall
contain the terms and conditions in this RFP, its amendments and/or addenda, and as
negotiated by PULASKI COUNTY and awarded Proposer.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

3. NEGOTIATION OF PROPOSAL
3.3.1. The Proposer with the highest perceived commission offer is not guaranteed award of an
Agreement.
Read, agree and will comply.
3.3.2. PULASKI COUNTY reserves the right to adopt or use for its benefit, any concept, plan,
or idea contained in Proposer’s proposal.
Read, agree and will comply except as otherwise protected by patent, trade
secret and other intellectual property laws.
3.3.3. PULASKI COUNTY reserves the right to review Proposer’s Agreements with its subcontractors to ascertain whether Proposer has the necessary operational systems in place to
fulfill the requirements of this RFP.
Read, agree and will comply.
3.3.4. PULASKI COUNTY reserves the right to request clarification from Proposers during the
evaluation of proposals. Such clarification is intended to assist PULASKI COUNTY in awarding
an Agreement that is most advantageous to PULASKI COUNTY.
Read, agree and will comply.
3.3.5. PULASKI COUNTY reserves the right, in its sole judgment, to accept the proposal which
is determined by PULASKI COUNTY to be the best proposal resulting from this RFP, with or
without negotiation,
Read, agree and will comply.
3.3.5.1. The awarded Proposer shall not unduly delay negotiations or execution of an
Agreement. Proposer is expected to respond promptly to PULASKI COUNTY's requests.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

3.3.6. PULASKI COUNTY expressly reserves the right to accept or reject any or all proposals,
modifications, or alterations or waive any technicalities or provisions, with or without cause.
Read, agree and will comply.
3.3.7. PULASKI COUNTY reserves the right to award an Agreement to the next highest scored
Proposer if the awarded Proposer does not furnish all items and services required in this RFP,
its amendment(s) and/or addenda and negotiated Agreement.
Read, agree and will comply.
3.3.8. Proposals that do not meet the requirements set forth in this RFP, its amendment(s)
and/or addenda, may be considered non-compliant and may be disqualified. PULASKI
COUNTY may reject Proposer’s proposal for any of, but not be limited to, the following:
Read, agree and will comply.
3.3.8.1. Evidence of collusion with or among other Proposers submitting a proposal;
Read, agree and will comply.
3.3.8.2. Inappropriate contact or discussions as outlined in Section 2.5 - Questions or
Comments; or,
Read, agree and will comply.
3.3.8.3. Incorrect or contradictory information and/or false statements included in Proposer’s
proposal or other materials submitted in its response to this RFP or made during any oral
presentations or negotiations.
Read, agree and will comply.
3.4. Final Decision
3.4.1 Each Proposer, by submitting a proposal, agrees that if PULASKI COUNTY accepts its
proposal, such Proposer will furnish all items and services upon the terms and conditions in this
RFP and Agreement.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

3.4.2. PULASKI COUNTY expressly reserves the right to accept or reject any or all proposals.
PULASKI COUNTY, with cause, may modify, alter, waive any technicalities or provisions, or to
accept the proposal which, in its sole judgment, is determined to be the best evaluated offer
resulting from negotiation, taking into consideration the relative importance of commission
offered and other evaluation factors set forth in this RFP, or to award an Agreement to the next
most qualified Proposer if the successful Proposer does not execute an Agreement within 30
days after the award of the Agreement.
Read, agree and will comply.
3.4.3. PULASKI COUNTY shall make the final selection of the awarded Proposer. Each
Proposer that submitted a proposal will receive written notification of PULASKI COUNTY’s
final decision.
Read, agree and will comply.
3.5. Protest of Award
3.5.1. The PULASKI COUNTY strongly suggests not protesting the award. Any objection to
PULASKI COUNTY’s final decision will be handled according to applicable state and local
procurement laws.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4. PROPOSER INFORMATION
AND REFERENCES
4.1. Proposer Information
4.1.1. Proposer shall supply the following in its proposal:
Read, agree and will comply.
4.1.1.1. Documentation that Proposer is registered to do business in the State of Illinois for at
least one (1) year prior to responding to bid.
Read, agree and will comply.
Securus is registered to do business in the State of Illinois and a copy of the Amended
Certificate of Authority is provided as Attachment C.
4.1.1.2. Documentation that all necessary requirements of the Public Service Commission and
the Federal Communications Commission (“FCC”) are met.
Read, agree and will comply.
Illinois Commerce Commission (“ICC”)
Securus meets all the necessary requirements of the Illinois Commerce Commission
(“ICC”) and holds a Certificate of Service Authority to provide customer-owned pay
telephone service, including inmate telecommunication s services, with the State of
Illinois. A copy of the documentation is provided as Attachment D.
Federal Communications Commission (“FCC”)
Securus meets all the necessary requirements of the Federal Communications
Commission (“FCC”), assigned Federal Registration Number (“FRN”) 0019009349.
4.1.1.3. A copy of its telecommunications service tariff for the State of Illinois
Read, agree and will comply.
Securus does make its rate schedules and terms of service publicly available on its
website at www.securustech.net and a copy is provided as Attachment E. Securus is not
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

required to maintain or file tariffs or rate schedules with the Illinois Commerce
Commission.
4.1.1.4. Proposer’s current annual report and its most recent Dun and Bradstreet reports.
Read, agree and will comply.
To demonstrate our financial stability, Securus’ audited 2012 and 2013 financial
statements and our recent Moody’s report have been enclosed in Attachment F.
4.1.1.5. If Proposer has operated under a different name, or affiliate, in the past 3 years, provide
names, dates, addresses and state where incorporated.
Read, agree and will comply.
Securus Technologies, Inc. has not operated under a different name, or affiliate, in the
past three years. Securus was formally known as Evercom Systems, Inc. and the name
change only (not part of a merger or transfer of assets) occurred in 2010 and became
effective in Illinois on November 2, 2010. A copy of the Illinois Commerce Commission
certificate is provided in Attachment D; and the IL ICC Certificate of Authority in
Attachment C.
4.1.1.6. If Proposer is for sale or is considering an acquisition or merger in the next 6 months,
provide information about the acquiring company or the company to be acquired and
information regarding the stage of negotiations.
Read, agree and will comply.
Securus does not currently have any pending acquisitions, mergers, or sales, and agrees
to provide the requested documentation above if any such transaction should occur.
4.1.1.7. A synopsis of any litigation(s) within the last 5 years where Proposer or Proposer’s ITS is
a party. Include venue, style of case and status of litigation.
Read, agree and will comply.
A synopsis of any litigation(s) within the last five (5) years is enclosed in a sealed
envelope marked “Proprietary and Confidential Material.” This envelope is located
in the front sleeve of the proposal binder. As we are a privately held corporation,
Securus considers these documents highly confidential and proprietary. This
information has been submitted for Pulaski County’s review and Securus respectfully
requests that it be removed from our proposal prior to public display of proposals after
opening.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4.1.1.7.1. The names of Proposer’s employees, consultants, and subcontractors which will be
involved in providing the requirements in this RFP and the Agreement.
Read, agree and will comply.
Securus will use its own employees for this project and do not plan on requiring any
consultants or subcontractors as we are the current ITS provider and already have our
equipment installed at the Pulaski County Detention Center. We have provided the
names and qualifications of our Pulaski County Account Team in Attachment B.
In addition to our designated Pulaski County team, Securus has its own in-sourced 150+
seat customer service center in Dallas, TX. This state-of-the-art center provides
24/7/365 service in English, Spanish and other languages to clients, as well as friends
and family of inmates around the nation.
4.1.1.7.1.1. Proposer expressly understands and agrees that it assumes and is solely responsible
for all legal and financial responsibilities related to the execution of a subcontract. Proposer
agrees that Utilization of a subcontractor to provide any of the products/services in this RFP
and the Agreement shall in no way relieve Proposer of the responsibility for providing the
Products/services as described and set forth herein.
Read, agree and will comply.
Securus does not anticipate the need for any subcontractors and will use its own
employees for this project. If it is determined at a later date that a subcontractor is
required for a task at Pulaski County Detention Center, then Securus understands that
we will assume the sole responsibility for all legal and financial aspects related to the
execution of a subcontract.
4.1.1.7.1.2. Proposer shall disclose, with percentages clearly shown, what work for the Facility(s)
will be subcontracted and what work will be performed by Proposer employees.
Read, agree and will comply.
In this bid opportunity, Securus will perform 100 percent of the work using only
Securus employees, not subcontractors. With our unique role as an equipment designer,
call center operator, and billing support/service center, Securus is uniquely positioned
to manage all aspects of the RFP without subcontractors. This enables Securus to
ensure that you receive all new product and feature releases as they become generally
available, keeping you current with technological trends and providing the best service
in the industry.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4.1.1.8. The name, years of service, qualifications, addresses and telephone number(s) for the
Proposer’s main point(s) of contact for the Facility(s).
Read, agree and will comply.
Securus’ main points of contact are our Pulaski County Account Team who is all
accessible to Pulaski County’s personnel. Your primary point of contact is your Account
Manager, Susan Fritz (Rantoul, IL – 217-549-5304), and Kelly Elza (Dallas Service
Center – 972-277-0590), your Account Relations Team Member. The names, years of
service, and qualifications for the Pulaski County Account Team are provided in
Attachment B.
4.1.1.9. The names, addresses, telephone numbers and distance from Facility(s) for the
technicians who will be maintaining, servicing and performing work under the Agreement.
Read, agree and will comply.
Proprietary and Confidential
Jon Glauer is the dedicated field service technician for Pulaski County. He lives in
nearby in Dresden, TN. The following table identifies the field service technicians’
contact information.
Name

Address

Telephone

Distance
from
Facility

Jon Glauer,
Field Service Technician

1856 Jewell Store Rd.,
Dresden, TN

731-514-2228

77 miles

Greg Volk
Field Service Technician

1309 W. Mack Ave.,
Olney, Illinois

214-254-7570

162 miles

Rodney Broaddus,
Field Service Technician

401 East Hickory,
Thayer, IL

217-556-8837

225 miles

4.1.1.9.1. The number of technicians directly employed by Proposer as well as those which will
be subcontracted for service at the Facility(s).
Read, agree and will comply.
Securus directly employs approximately 150 field-service team members, nationwide.
Securus will continue our weekly preventive maintenance visits to the Pulaski County
facilities. No subcontractor personnel will be used to service the facilities.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4.1.1.9.2. Indicate the manufacturer which will provide the spare equipment and replacement
parts for the proposed ITS and its components.
Read, agree and will comply.
Securus will provide the spare equipment and replacement parts for the proposed SCP
ITS and its components.
Jon Glauer will provide the spare equipment and replacement parts. Securus’ field
service technicians will maintain a working level of spare parts, consisting of telephone
sets, handsets, dials, and replacement circuit boards, on-site for minor repairs. If a
technician does not have the spare part in his/her truck, or at the site, Securus will
drop-ship the item to the site; if it is a critical down situation, Securus can ship counterto-counter on the same day. These technicians also have immediate access to
engineering resources, should there be a need.
4.2. Additional Requirements and Specifications
Read, agree and will comply.
4.2.1. Proposer shall comply with all applicable laws, rules, regulations, and orders of any
authorized agency, commission, unit of the federal government, and state, county, or municipal
government.
Read, agree and will comply.
4.2.2. Proposer shall detail its Disaster Recovery Plan (“DRP”) and provide its processes,
policies and procedures relating to the preparation for recovery of the requirements in this RFP
preceding and/or following a natural or human-induced disaster.
Read, agree and will comply.
If a disaster causes a loss of service to the Inmate Telephone System (ITS), in order to
provide consistent and high quality service to customers, Securus is prepared to carry
out emergency response and recovery operations.
Securus’ SCP provides facilities with one of the most advanced systems in the industry
and is built to meet any facility’s disaster recovery needs. The SCP offers:


Scalability to meet/exceed contractually required storage demands



Resistance to local disasters



Reduced downtimes with maximum availability

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus has a field support department with approximately 150 field service associates
supported by a centralized field dispatch team in support of our national customer
base. The Field Service Technicians (FST) are strategically positioned to support
ongoing maintenance as well as any disaster recovery situations that our customers
may encounter. The FSTs are trained and provided with disaster recovery processes,
plans and checklists The FTSs are supported by senior technical support resources and
engineering in order to expedite repairs and minimize customer downtime.
Below is additional detail regarding processes that are in place to ensure effective
responses for emergency and recovery operations. In addition, we are also including
information on our preventative and security processes.
Securus System Control & Service Center
In order to provide protections that effectively lower the risk of loss of data, all data is
stored in a centralized database and backed up offsite. Our web-based system allows
authorized users to access the data from any location with an Internet connection.
Securus maintains the system at the highest level of operability.
Securus’ SCP provides a unique set of features that use advanced technology to store
offender call recordings. Traditional premises-based calling platforms use local hard
drives that may fail and are susceptible to local disasters, such as floods, tornadoes,
hurricanes, and fires. The SCP uses ‘SAN’ (Storage Area Network) storage. SAN is a highspeed sub-network of shared storage devices. SANs architecture avails all storage
devices to all servers on LANs (Local Area Networks) or WANs (Wide Area Networks).
Data on the SAN is stored in RAID (Redundant Arrays of Independent Disk) formats,
spreading the data across multiple drives and providing additional protection. Data is
no longer susceptible to loss due to an individual drive failure. Accordingly, SANs
provide facilities with the ultimate protection against single drive or server failures, as
well as increased security for each call recording.
The SCP is co-located in a Telx or AT&T Disaster Resistant Carrier Class Data Center
that is managed under the direct supervision and immediate hands-on maintenance of
data center personnel.
The call detail and call recordings are initially stored for on-line retrieval on multiple
RAIDs in two separate SANs. The system writes all recordings to each SAN, promoting
disaster recovery in case of single disk or entire RAID failure.
Archiving to off-line is automated and managed by robotic tape drives. The facility does
not have to intervene or archive tape libraries. This automation removes the risk of
human error.
Facility Emergency Response Checklists
Securus has developed procedures (checklists) to protect equipment and personnel in
the event of an emergency situation. Securus will combine efforts between
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

headquarters and field staff to expedite recovery wherever possible. Securus will
carefully coordinate each checklist with appropriate facility guidelines.
Spare Parts and Inventory Requirements
Securus maintains an inventory of spare parts at our headquarters in Dallas, Texas, and
has distribution agreements with multiple vendors to provide expedited national
delivery service. The corporate headquarters in Dallas, Texas, maintains a standardized
emergency recovery package of frequently used spare parts and equipment that will be
available for shipment to support failure backup efforts at our customer sites. Similar
field spare parts kits are maintained by each of our technical field representatives
located throughout the country.
Response
Response operations will not begin until personnel safety can be assured. Emergency
recovery operations are prioritized by critical facilities and equipment locations. The
first priority is to recover maximum-security institutions and institutions with high
inmate phone usage.
The preference of the customer is considered at all times. Field and headquarters
management will ensure that responders are using all appropriate checklists and that
the preparation for recovery operations is initiated within appropriate response
guidelines.
Emergency Condition Declaration
Securus classifies disasters on a 1-3 level. Level 3 represents a moderate impact
disaster and affects a small localized area. Level 2 represents a disaster that is highimpact and affects a more wide-spread area, which may include multiple facilities. A
Level 1 disaster represents catastrophic events that are extremely wide-spread or affect
a specific region with many facilities and customers.
The regional field manager or his/her representative, or someone from the customer
site, will contact the Securus headquarters to request a formal declaration of an
emergency condition. Headquarters operations management will establish a conference
bridge with the appropriate participants as soon as possible. If the information
gathered from the call substantiates an emergency status, the emergency response level
is determined. The following table defines the emergency condition levels:

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Table: Emergency Response Condition Levels

Condition Level

Response

Level 1

Full headquarters response and possible
deployment of a Headquarters Response Team to
the region to coordinate and assist local recovery
efforts.

Level 2

Headquarters support will provide assistance to
the local Recovery Team as required to obtain
internal Pulaski County support as necessary.

Level 3

The local Recovery Team will coordinate all
recovery operations. Headquarters assistance
beyond normal technical assistance should not be
required.

Note: A Level 3 declaration notifies headquarters of the seriousness of an
ongoing recovery effort, and provides the necessary background
information if the local response Team Lead requests an upgrade to a
higher condition level.
Our corporate headquarters will open a new trouble ticket in our ticket tracking
system, indicating the declared condition level and the date and time of the declaration.
All open tickets pertaining to the ongoing emergency recovery effort will be linked to
the new trouble ticket and closed to ensure that all recovery efforts are recorded
against a single ticket number.
Post-mortem reports are completed for all declared emergency condition levels.
Securus analyzes all post-mortem reports to advance our emergency recovery planning
efforts.
Following the declaration of an emergency condition, the National Service Center will
continue to notify the customer using established notification and escalation
procedures.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Timeline Events of Disaster Recovery Operations

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Inmate Payphone System Failure Back-Up Escalation Plan
Emergency Contact Information
Securus will develop and maintain toll-free, 24-hour-a-day, 7-day-a-week emergency
access phone number lists that will be readily available for use during an emergency
situation. Contact information will be updated at regular intervals to ensure accuracy.
The National Service Center will also maintain these emergency contact phone number
lists and coordinate on a regular basis with field staff to ensure that all lists are
accurate. In addition, Securus will develop relationships with local vendors who can
support emergency recovery operations with the required services, supplies, and
equipment.
Technical Support
Securus understands that throughout the duration of a critical event, our customers
rely on our support to guide them with minimal loss of equipment and data. Qualified
resources will be available to assist Pulaski County. These resources include
approximately than 150 full-time field technicians who can deploy nationwide, and a
full list of contacts—up to and including Securus executives.
We also realize that during a disaster, it may be even more important that inmates and
detainees can stay in contact with their friends and family. To support these end users,
Securus maintains two call centers in Dallas and Mexico that can continue call
processing, even if there is a failure at one location.
Coordination
Coordination of all declared emergencies will depend on the emergency level. Field staff
will coordinate the emergency response to all level 3 conditions. Headquarters will
provide assistance at the request of field management for Level 2 emergency
conditions, and will coordinate all Level 1 emergency efforts.
The field management team will develop mutual agreements with other Securus
regions in the country or with vendors to supply resources, equipment, or manpower.
Additional equipment and personnel may not arrive for several days, depending on
available transportation, condition of the roadways and airports, and other factors,
therefore, field management will not delay the decision to ask for assistance from other
sources.
Mobilization
Mobilization of a Headquarters Response Team, if necessary, will depend on need, as
determined by the headquarters and field management.
The Headquarters Response Team will be dispatched from Dallas as soon as possible to
assist field recovery efforts. However, field staff will begin recovery operations without
delay.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Emergency Response Teams
Securus will form the following teams to respond to declared emergency conditions.
These teams will include subject matter experts and necessary support staff.
Table: Emergency Response Teams

Team

Manning and Responsibility

Field Local Recovery Team

Plans and directs local recovery operations.
Staffed by field staff personnel only.

Headquarters Support Team

Provides technical support and assistance to local
recovery teams.
Staffed cross-functionally, as required.

Headquarters Response Team

Deployed to Securus local markets to assist local
recovery operations.
The Headquarters Response Team is staffed by
subject-matter experts and led by headquarters
operations management.

Recovery
Recovery operations may last several hours, several days, several weeks, or longer.
Field staff will continue recovery operations until critical inmate calling functions have
been recovered and Securus can restore phone service operations to normal call and
data transmission capability. Senior Securus management will, at that time, recall the
Headquarters Response Team and field staff will return to normal operation. Recovery
operations may still continue but emergency operations are no longer necessary and
are not cost effective to maintain.
Throughout emergency recovery operations, the headquarters and field staff record all
recovery actions. Following the resolution of emergency response operations, all
recovery teams and appropriate management submit pertinent information and
comments to be included in the Post Mortem report.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4.2.3. Proposer shall provide any and all notices as may be required under the Drug-Free
Workplace Act of 1998, 28 CFR Part 67, Subpart F, and any applicable PULASKI COUNTY
laws, to the employees and all subcontractors to ensure the Facility(s) maintains a drug free
workplace. PULASKI COUNTY reserves the right to review drug testing results of Proposer’s
personnel assigned to work at the Facility(s). PULASKI COUNTY may require, at Proposer’s
expense, drug testing of Proposer’s personnel if no drug testing records exist or if such test
results are older than 6 months.
Read, agree and will comply.
4.3. Proposer References
4.3.1. Provide a list of agreements not renewed, lost or prematurely cancelled in the last 5 years.
Read, agree and will comply.
Securus maintains more than a 90 percent renewal rate on the current business and has
never had a contract terminated for cause. Securus has lost contracts for the following
reasons:






Through a competitive bid process
Facilities either closed and moved inmates into different facilities or decided to
discontinue inmate telephone services
Seven customers moved to their State contract
One customer converted to a private facility
One juvenile center elected to tie to the County contract

Securus provides a list of former customers in Attachment H. Securus has provided this
information for the evaluation of Pulaski County for your Inmate Telephone Service and
respectfully requests that it be removed from our proposal prior to making it publicly
available after opening.
4.3.1.1. If applicable, include the reason for non-renewal and/or cancellation(s) of the
agreement(s). A response indicating this information is confidential and/or proprietary will be
considered an Exception.
Read, agree and will comply.

Securus maintains an exceptional renewal rate on the current business that is higher
than the industry average. In the event that Securus did not renew a contract within the
last few years, it was due to one of the following circumstances:


Customers either closed and moved inmates into different facilities or decided
to not have an inmate telephone service
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.




Customers moved to their State contract
Customers became a private facility and therefore were obligated to use a
different vendor
 Juvenile Centers decided to tie to the County contract that was available to them
per state law
 Lost during a competitive bid process
Securus continues to grow the customer base with more than 163 new customers in the
past 5 years. State DOCs are awarding contracts to Securus in record numbers because
they recognize the value of SCP and the leading technology being brought to this
specialized market. These new customers represent private, local, county, and state,
which include, but are not limited to, such customers as Missouri Department of
Corrections, New Mexico Department of Corrections, Florida Department of Criminal
Justice, Illinois Department of Corrections, Arizona Department of Criminal Justice,
Louisiana Department of Corrections, Connecticut Department of Corrections, Cook
County, Illinois; Tarrant County, Texas; San Diego, CA; Wayne County, MI and Blue
Ridge Regional Jail, Virginia. Our ability to win new customers provides Securus with a
net gain of 60,000 inmates that connect using Securus calling solutions.
4.3.2. Provide a list of entities who have notified Proposer of additional commissions owed
within the last 3 years and the status of resolution of those claims.
4.3.2.1. A response indicating this information is not monitored, confidential and/or
proprietary will be considered an Exception.
Read, agree and will comply.
Securus meets its commitments to its customers and has not been notified within the
last three years that additional commissions are due.
Securus commits to continually strive toward the highest standard for accuracy and
excellence in our service and commissioning to each and every customer. When we
receive review requests, we work with our customers to review financial statements,
provide them with a tool for the real-time auditing of inmate call commission
information, and address any concerns or questions our customers may have.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

SOC-1 Certification
Securus, unlike any other provider in the industry, can claim the distinction of being
SOC-1 (formerly known as SAS-70 Type II) certified. Beginning in 2009, Securus
successfully completed an American Institute of Certified Public Accountants Statement
on Auditing Standards No. 70 (SAS 70) certification. This certification indicates that an
independent accounting and auditing firm completed a comprehensive and in-depth
evaluation and testing of our internal controls and related activities. It confirms that the
company has effective controls and safeguards in place to manage information and data
belonging to our customers and clients. Inmate telecommunications providers, such as
Securus, need to install and operate highly sophisticated call management platforms
and related services to meet the security and public safety needs of correctional
facilities; therefore, we need to accurately process, manage, and control millions of call
records and call recordings for security and investigative purposes. Our annual SOC-1
certification demonstrates to correctional facilities and their auditors that Securus has
the necessary controls in place to manage this critical information.
4.3.2.1. A response indicating this information is not monitored, confidential and/or proprietary
will be considered an Exception.
Read, agree and will comply.
4.3.3. Provide 3 client references for facilities where Proposer provides the equipment and
services comparable to the requirements in this RFP. The references provided must be currently
under contract with Proposer and have been operating under that contract for at least 6 months.
The references may be contacted at any time during the RFP process. Proposer shall ensure
updated references and accurate contact information is provided.
Read, agree and will comply.
Securus submits references for the following facilities:


Williamson County Jail, IL



Jackson County Jail, IL



Illinois Department of Corrections

4.3.3.1. Provide the following information for each reference: facility name, facility address,
contact name, contact title, telephone number and email address, average daily population
(“ADP”), agreement effective date and number of inmate telephones.
Read, agree and will comply.
Securus submits the following references for Pulaski County’s review. Please refer to
Attachment I: Letters of Reference,” for additional customer testimonials that speak of Securus
service excellence.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus Reference 1
Facility Name

Williamson County Jail

Facility Address

404 N Van Buren Street
Marion, IL 62959

Contact Name

Captain Gary Tyner/Lieutenant Darren
Farrell

Contact Title

Jail Administrator/Assistant Jail
Administrator

Telephone Number
Email Address

618-997-1301 ext 312 / 618-997-6541 ext
1319
gtyner@wcsheriff.com/dferrell@wcsheriff.com

Average Daily Population

112

Agreement Effective Date

August 1999

Number of Inmate Telephones

Securus Reference 2
Facility Name

Jackson County Jail
1001 Mulberry Street

Facility Address

Murphysboro, IL
Contact Name

Lt Jeff Whitbeck / Sergeant Lee Kersten

Contact Title

Jail Administrator/Assist Jail Administrator

Telephone Number

618-687-1314
ltwhitbeck@yahoo.com/

Email Address

lkersten@jacksoncounty-il.gov
Average Daily Population

134

Agreement Effective Date

April 1999

Number of Inmate Telephones

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Securus Reference 3
Facility Name

Illinois Department of Corrections

Facility Address

1301 Concordia Court
P.O. Box 19277
Springfield, IL 62794-9277

Contact Name

Mike Mitchell

Contact Title

Telecom Manager

Telephone Number

217-558-2200 Ext. 6399

Email Address

Michael.D.Mitchell@doc.illinois.gov

Average Daily Population

52,000

Agreement Effective Date

10/19/2012

Number of Inmate Telephones

Approximately 2100

4.3.3.2. PULASKI COUNTY prefers the contact person provided for each of the references be
the individual who utilizes Proposer’s software application.
Read, agree and will comply.
4.4. Customer Service
4.4.1. Provide the following information regarding Proposer’s processes for handling enduser/customer service matters:
Read, agree and will comply.
Securus offers our own U.S.-based customer service center—Securus Correctional
Billing Services (SCBS)—to handle end-user/customer service matters from the friends
and family members of inmates. Our “in-house” customer service is unmatched by other
inmate telephone system providers.

Securus Correctional Billing Services
SCBS will provide a comprehensive solution suite that provides the friends and
families of incarcerated individuals’ complete assistance with account funding,
account maintenance and inquiries. Friends and family can use our toll-free number
(1-800-844-6591) to speak directly to an agent, or to take advantage of our easy to use
automated system to help them with their needs.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

For added convenience, we also offer
personal account access via the following
methods:


Toll-Free Number – (1-800-8446591)



SCBS Website –
www.securustech.net



SCBS E-mail Address –
customer_service@securustech.net

SCBS provides dedicated customer service
with live operator availability to the called
parties 24 hours a day, 7 days a week.
SCBS establishes both collect and prepaid
collect accounts for each customer as well
as provides the called party (end-user) real-time rating for each call prior to processing.
Customer complaints, refund requests, and number blocking are all handled by SCBS.
End-users may now also access SCBS customer service via chat 24 hours a day, seven
days a week.
Our friendly and knowledgeable agents help friends and families with the following:


Setting up and funding accounts



Making payment arrangements



Resolving complaints



Blocking and unblocking numbers



Reviewing call durations and history



Learning about payment options (such as money orders, credit card, cashier’s
checks, Western Union®, and MoneyGram® payments)



Receiving information on new services



Confirming originating facility



Reviewing account balances



Answering questions and helping customers with refund requests

 Managing account notifications
SCBS offers inmate families workable payment options such as prepayment of the
charges, remittance directly to the local phone company, and alternative payment
methods to establish an equitable relationship with our customers.
We routinely survey our customers and measure satisfaction ratings so that we can find
ways to improve our service levels. Our customer service agents are highly trained on
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

inmate telephone system issues and in satisfying the specific needs of called parties. We
offer both English speaking and Spanish speaking agents.
The convenient SCBS website www.securustech.net, featured below, will provide
personal account access for Pulaski County customers.

We believe that customer service is too important to completely outsource these
services to an outside vendor.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4.4.1.1. Describe procedure(s) for handling end-user complaints.
Read, agree and will comply.
Friends and family members can call our call center 24 hours a day, 7 days a week, 365
days a year and speak with a live operator, or take advantage of our default, easy-to-use
IVR system to help them set-up and fund their accounts. We diligently survey our
customers and measure satisfaction ratings so that we can find ways to improve our
service levels. Our customer satisfaction scores for our call center are 20 percent higher
than the industry standard. Securus provides live customer service representatives who
are multilingual and available 24 hours a day, 7 days a week, 365 days a year to assist
called parties.
SCBS strives to deliver superior customer service and resolve customer issues on the
first call. As a source of escalation for inmate’s friends and family members, call center
supervisors are always available to assist customers. Certain issues and/or problems
may require time to research and resolve. For all other issues and/or problems, the
following escalation list may be used after 24 hours of not receiving a resolution.
After 24 hours:


Escalate to customer service manager



If still unresolved, escalate to the director of customer care



If still unresolved, escalate to vice president of customer care

4.4.1.1.1. Indicate whether Proposer’s customer service center defaults to an Interactive Voice
Response (“IVR”) or a live customer service representative.
Read, agree and will comply.
Friends and family members can call our call center 24 hours a day, 7 days a week, 365 days a
year and speak with a live operator, or take advantage of our default, easy-to-use IVR system to
help them set-up and fund their accounts. The IVR system gives the family/friend the

ability to select English or Spanish and listen to the prompts in the selected language.
Our Customer service center has English and Spanish coverage 24x7x365.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

4.4.1.1.2. If applicable, supply the hours of availability for a live customer service representative.
Read, agree and will comply.
Friends and family members can call our call center 24 hours a day, 7 days a week, 365
days a year and speak to live customer service representatives. We offer both English
and Spanish speaking agents.
4.4.1.1.3. Indicate the average on-hold time to reach a live representative.
Read, agree and will comply.
Securus has designed our U.S.-based customer service operation to handle customer
inquiries and needs as quickly and efficiently as possible, as the following statistics
show:


Securus’ Customer Service receives, on average, 2.5 million calls per month.



92 percent (2.3 million) of these customers achieve resolution to their requests
via the IVR for self-help functions (set up new accounts, payments, balance
inquires, etc.).



Of the additional 8 percent of calls (200,000 calls), on average, we answer 74
percent of the calls within 240 seconds.



Customer Service is also responsible for funding prepaid accounts. We process,
on average, 35,000 transactions per month through customer service
representatives and a total of 180,000 through customer service representatives
(CSRs) and users funding through our Website.

4.4.1.2. Describe procedure(s) for handling refund requests and the timeframe for completing
such requests.
Read, agree and will comply.
To obtain a refund on an unexpired account, end users may contact customer service by
phone at 1 (800) 844-6591, or by chat using the “Ask A Question” function at
www.securustech.net. For all credit card transactions made by phone or website, full
and partial refund amounts will be applied to the payment source last used.
For full refunds on accounts where the last payment was made via Western Union,
those funds will be refunded to the customer through Western Union. For partial
refunds on accounts that were paid via Western Union and for both full and partial
refunds on payments mailed to our lockbox, a check will be mailed via regular U.S.
Postal Service delivery.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Prepaid accounts that have a remaining credit balance will expire 180 days from the
date of the last call placed using the account. Prior to expiration, full or partial refunds
may be obtained.
Securus initiates refunds immediately upon the customer’s request. For credit card
refunds, it takes up to 10 to 12 days for the funds to post to the account. For refunds
issued via paper check, customers will receive their refunds in 2 to 3 weeks.
4.4.1.3. Provide a copy of your most recent Better Business Bureau report with your company
name and rating.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

5. GENERAL INFORMATION
5.1. Billing
5.1.1. Specify any billing recovery fees or other charges added on collect calls.
Read, agree and will comply.
Please visit Appendix B for fee information.

5.1.2. Specify how taxes are applied to the total cost of a collect call in preparation for billing.
Read, agree and will comply.
Taxes and required fees are applied to calls in the following manners:


Prepaid Collect/AdvanceConnect Accounts – Applicable taxes and fees are
calculated and deducted from the balance at the conclusion of the call.



Debit – Call charges, taxes and fees are deducted from the prepaid account balance on
a real-time basis as the call progresses.



Local Exchange Carrier (LEC) billing – the LEC calculates all taxes and applies them
to the bill. USF (Fed and State) and Gross Receipts Tax are calculated by Securus at the
end of each calendar month for all calls during the month and passed to the LEC for
billing.



Securus Direct Billing – Applicable state taxes and fees are calculated at the
conclusion of the call and applied to the account balance.

5.1.3. Proposer shall not implement any additional fees (including those from third parties) to be
charged to the end user’s bills or accounts (e.g. monthly billing fee, administrative fees, cost
recovery fee, carrier recovery fees, funding fees,etc.) other than those listed in this response.
Any fees charged not disclosed in this response will be grounds for contract Termination.
Read, agree and will comply.
5.1.3.1. Provide the amount specific to each fee in Appendix B – Calling Rates and
Commissions.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

5.1.4. Describe all of the types of payment options available to the end-users (e.g. Visa, Master
Card/debit card, money order, international collect calling and etc.).
Read, agree and will comply.
Securus offers a wide variety of funding options for friends and family members of
inmates to use in setting up prepaid accounts. We know that convenience drives
account creation and that account creation drives more calling, so we focus on making
sure the funding process is easy to follow and available when and where the inmates’
friends and family members need it. We believe that we offer the most comprehensive
and convenient options for funding accounts in the industry.
Friends and family members can call our call center 24 hours a day, 7 days a week and
365 days a year and speak with a live operator to help them set-up and fund their
accounts, or they can take advantage of our easy to use Website for funding, or they can
fund accounts by mail or by visiting one of over 37,000 MoneyGram locations, such as
Wal-Mart and CVS Pharmacy, or one of more than 46,000 Western Union locations.
The table below displays our features of our funding options and how they benefit
called parties.
Friend and Family Funding Options

Means to Pulaski County

In-house Call Center
 Available 24 hours a day, 7 days a week
and 365 days a year
 Staffed with Securus employees
 Use automated telephone access or talk to
a “live” agent
 Fund an account
o Accept Visa and MasterCard (all options
may not be available to all customers
based on our risk management
practices)
 Manage account (e.g. open accounts, make
or check payments, confirm rates, obtain
credit limits, review call history, review
account balances, manage account
notifications, and get questions answered)

We believe the customer experience
should not be out-sourced to an outside
vendor. As such, our customer
satisfaction scores are 20 percent higher
than the industry standard. We are
available so that you don’t have to use
staff time to answer questions on
telephone account issues.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Friend and Family Funding Options

Means to Pulaski County

Website Access
 Create an account
 Fund an account
o Accept Visa and MasterCard (all options
may not be available to all customers
based on our risk management
practices)
 Manage account (see above description)

This is a popular option for those parties
that wish to fund without interacting
with a call center agent. More funding
means more calls.

Lockbox
 Accept personal checks, money orders,
and cashier’s checks
 No funding minimum

Cash conscious parties can fund without
a transaction fee and without a
minimum. This allows inmates to talk
with called parties who would not
ordinarily be able to set-up accounts.

MoneyGram
 Fund at over 37,000 Wal-Mart and CVS
Pharmacy locations
Western Union
 Fund at over 46,000 locations

For those without credit cards or who
want immediate account set-up with no
minimum fee, we provide funding
options at any Western Union location.
More funding means more calls.

Kiosks (optional)
 Available in lobby

A funding source can be placed in close
proximity to calling parties to encourage
funding.

Inmate Funding Options
Prepaid Card Vending Machine
 Maintenance free
 Available in lobby
 Promotes usage
Inmate Debit
 Integrated with trust fund or telephone
fund accounts
Kiosks (optional)
 Available in pod

Means to Pulaski County
You don’t have to have your staff
handling money. Cards can be dispensed
right in your lobby without you having to
be involved.
With the integrated option, this allows
the inmate access to other accounts to
draw from for telephone calls.
A funding source can be placed in close
proximity to calling parties to encourage
funding.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

5.1.4.1. Proposer shall not implement any commissionable fees (including those from third
parties) associated with the payment options (e.g. Western Union, Text Collect.).
Read, agree and will comply.
5.1.5. Describe Proposer’s direct bill option.
Read, agree and will comply.
Direct-billed account allows collect calls are billed monthly directly from our Securus
Correctional Billing Service (SCBS). To set up a Direct Billed account, the inmate’s friend
or family will provide SCBS with their billing telephone number, name, and address, and
will be subject to a credit check (as allowed by state regulations).
5.1.6. Specify the minimum deposit required on a pre-paid collect account.
Read, agree and will comply.
Rather than set a minimum amount, Securus uses a real-time rating system so any call
will be connected as long as funds are available to cover it. Customers using our
AdvanceConnect service are required to maintain an account balance of at least enough
funds for 1 complete phone call in order to receive a call.
5.1.6.1. Specify how many phone numbers a customer can have under a single account.
Read, agree and will comply.
An unlimited number of phone numbers can be added to a customer’s account to ensure
that inmate calls can connect to friends and family members at various numbers (work,
mobile, home, other relatives, neighbors, friends. etc.).
5.1.6.1.1. Does the customer incur additional costs to add more than 1 number per accounts? If
so, how much is the fee for additional numbers?
Read, agree and will comply.
The customer does not incur any additional costs to add more than one number per
account.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

5.2. Proposer Retention of Account Information
5.2.1. For the purpose of aiding in investigations, Proposer must retain information pertaining to
an end-user’s pre-paid collect, direct bill, and similar accounts for a period of 3 years after the
expiration/termination of the Agreement. The information shall include, but not be limited to,
the end-user’s billing name, address and telephone number.
Read, agree and will comply.
Securus retains and maintains customer information for seven years.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6. GENERAL CONDITIONS
6.1. Scope
6.1.1. PULASKI COUNTY requires a turnkey inmate calling solution which shall include,
without limitation, collect, pre-paid collect, pre-paid cards, paperless debit interface with the
commissary provider, international collect calling to Mexico, free calling to specific government
services and free visitation sessions. Proposer shall install and operate inmate and visitation
telephones, and related equipment. Proposer shall, without cost to PULASKI COUNTY,
provide all wiring for the inmate and visitation telephones, install the inmate and visitation
telephones and the related hardware and software specifically identified herein, to enable inmates
at the Facility(s) to complete, without limitation, local, long distance and/or international collect,
pre-paid collect, pre-paid cards, debit and free calls as well as visitation sessions from the
Facility(s).
Read, agree and will comply.
Securus offers a fully compliant, turnkey inmate calling solution in which we will install
100 percent of the system hardware for all facilities and will maintain for the life of the
contract at no cost to Pulaski County. Our solution includes all of the required features
listed above as well as many more investigative features for the facilities use
throughout the term of the agreement.
Our inmate calling solution will include the following without cost to Pulaski County:


All wiring for the inmate and visitation telephones,



Installation of the inmate and visitation telephones and the related hardware
and software specifically identified herein, to enable inmates at the Facility(s) to
complete, without limitation, local, long distance and/or international collect,
pre-paid collect, pre-paid cards, debit and free calls as well as visitation sessions
from the Facility(s).

6.1.2. Proposer shall supply details of Proposer’s proposed ITS which shall include, but not be
limited to: system version (if Proposer uses multiple ITS versions and/or releases), system
design (centralized vs. premise-based), technical specifications, software applications, hardware
architecture and networking capabilities.
Read, agree and will comply.
Securus’ Secure Call Platform (SCP) is a state-of-the-art system centralized designed to provide
Pulaski County with the ultimate in inmate call control and reporting.

The architecture of SCP is built to implement software upgrades in real-time thus
limiting disruption to the phone service. As new features are generally available, the
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

feature is added to the central processor, making the feature available to all facilities;
however, Securus will not turn on the feature unless Pulaski County authorizes us to do
so. If service has to be disrupted for an upgrade, then the upgrade will be conducted
between the hours of 11:00 p.m. to 7:00 a.m.

SCP Overview
SCP is a highly featured, flexible, state-of-the-art system designed to provide Pulaski
County with the ultimate in inmate call control, reporting, and investigative capabilities.
The advanced features of the system provide powerful and flexible tools for controlling
inmate calling, reducing fraud, and generating valuable administrative and investigative
reports.
SCP allows inmates the privilege of telephone communication while enabling staff and
investigators the ability to maintain security through a reliable and easy-to-use inmate
call control system. SCP provides security to the public through the use of:


Automated operators instead of live operators



Personal allowed number (PAN) lists that do not allow calls to numbers that
have not been approved by the system administration



Inmate call monitoring and recording for investigative and safety purposes



Call duration settings and telephone on and off times



Call detail records for investigative purposes, and fraud control features



Real time rate quotes



Real time blocking by called party

SCP enables our customers to operate a smarter and more efficient jail. The SCP’s
investigative tools permit a higher degree of accuracy and allow investigators to locate
inmate calling information more quickly and reliably. Routine inmate calling operations
can be configured to require minimal administration—allowing a facility’s staff to focus
on what they do best, maintaining a safer, more secure correctional environment. SCP
also allows for immediate, live monitoring of calls in progress. All of these investigative
and administrative resources are available from any Windows based computer with
access to the World Wide Web.
Securus’ custom built SCP is an integrated platform of software tools and computer and
telephony hardware. The SCP’s hardware and software components are designed to
adapt to the changing needs of a facility’s operations. SCP is capable of inmate
telephone monitoring, inmate telephone recording, call blocking and unblocking,
comprehensive report generation, and many more investigate tools and capabilities.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

The SCP is equipped with the following standard applications:


Digital recording and playback of calls



Dedicated customer care center to specifically address called party inquiries



A variety of optional calling methods and platform flexibility to increase options
and income for the facility while increasing the inmate’s calling ability



Number restriction and blocking capabilities



Identification of watched numbers, attorney calls (private) on CDR



Multi-level password security entry system



Comprehensive call detail reports based on user search criteria



Inmate custody accounts (pin application) with or without personal allowed
number (PAN) list capabilities



Expanded fraud control features (3-way, biometric identification, additional
digit dialing prevention, etc.)



Bilingual automated voice messaging, instructional prompts, tag lines and voice
overlays



Fully integrated debit-based calling platform



Interface and integration capabilities



Immediate port disabling (remote kill switch) from anywhere in the world with
authorized access



Automated pan assignment



Open architecture interface with jail / offender management system to send
electronic files for immediate upload into SCP



Remote live monitoring capabilities—anywhere world wide



True call portability for playback, replay, and download of conversations
without the need of proprietary software

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Advantages of the SCP Centralized Architecture
The SCP is a centralized, non-premises-based system. Records are kept secure in a
carrier class data center outside of the facility. They do not need to be maintained at the
facility. The centralized architecture of the SCP delivers the following major advantages
when compared to most traditional premises-based solutions:
Safer Storage for Call Recordings
Reliable recording and storing of inmate calls is an essential responsibility of any
inmate telephone platform. Premises-based systems are prone to tape drive
malfunctions that contribute to lost recordings. SCP’s centralized architecture ensures
call detail records and recordings are backed up in real-time, rather than through a
nightly batch process. Our stringent processes maintain the chain of evidence critical
for law enforcement.
Better Performance, Fewer Complaints
With premises-based platforms, equipment is located at the facility; any issues require
time to send someone to the physical location leaving service down for hours—or days.
With the elimination of most of this equipment, SCP architecture improves time-torepair, keeps phones operational, and called parties satisfied.
Improved Sound Quality
SCP’s fully digital system provides clear voice delivery across the entire call-processing
network. Benefits of digital technology include the following:


High-quality recordings allow investigators to easily discern keywords and
suspicious background sounds



Reduces complaints due to poor sound quality



Improves the detection and prevention fraudulent activities



Digital call quality is imperative to ensuring “chain of evidence” standards are
met

Designed to Deliver the Newest Technologies
Our centrally-managed, network-based architecture supports instant upgrades to all
sites—simultaneously. This results in strategic, enterprise-wide access to the latest
technology, without the wait. Additionally, our turnkey updates, which typically occur
three or four times a year, are built to accommodate all users, and ensure our
customers always have the latest capabilities.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Anytime, Anywhere Access for Increased Investigative and Operational
Efficiency
Unlike many premises-based systems, SCP allows anytime, anywhere access for
improved investigative and operational efficiency. Because the system is Web-based,
investigators and other authorized law enforcement personnel can access recordings or
perform live monitoring from home, the office, or in the field without the need to be
present at the facility. This enables law enforcement to collaborate, save time, respond
more quickly, and reduces the need for investigators, attorneys, and others to visit the
facility.
6.1.2.1. Include a description, as well as visual aids, of the inmate and visitation telephone sets,
TDD units and cart/portable sets proposed for installation at the Facility(s).
Read, agree and will comply.
Securus already has 52 phones in place and fully operational at the Pulaski County
Detention Center, including 30 inmate phones and 22 visitation phones.
The inmate/resident telephone sets are stainless steel and sturdy, non-coin, vandal
resistant and steel armored with a 12” cord length. The telephone sets are composed of
durable, tamper-free materials suitable for a correctional/detention environment with
placards containing dialing instructions. The dialing instructions are provided in
English, Spanish, and Braille and will be replaced each time an inmate/resident
telephone set is replaced. The telephones do not contain any removable parts.
Securus Inmate Telephones
Securus inmate telephones are the strongest and most reliable units available, and are
designed specifically for the prison environment. Securus is currently using the
Wintel® brand 7010 phone model. The following information is the manufacturerprovided telephone specifications.
The Industry Standard
These phones are the overwhelming choice for state prison systems, the Federal Bureau
of Prisons, county, and city facilities nationwide because of their proven reliability,
durability, and flexibility.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Features
The current phone models at Pulaski County include the following features:
Built-in user controlled volume “LOUD” button for ADA-mandated volume control (user
must have control of volume amplification AND volume must reset to normal with hang
up to meet ADA requirements)
Powder coated cold rolled steel provides rugged vandal resistant
telephone housing designed for inmate use
Confidencer technology, built into every dial, filters out background
noise at the user's location, allowing better sound to the called party.
All-in-one electronic dial features modular incoming line and
handset connections for quick maintenance. Carbon (HS) and
DuraClear® (DURA) Handsets have separate 4-pin connections.
Heavy chrome metal keypad bezel, buttons, and hook-switch lever
withstand abuse and vandalism
Armored handset cord is equipped with a steel lanyard (1000pound pull strength) and secured with a 14-gauge retainer bracket
for maximum vandal resistance
Handset has sealed transmitter and receiver caps, suitable for heavy
use and abuse locations
Pin-in-head security screws minimize tampering
Hearing aid compatible and FCC registered US: 1DATE05BITC-254, IC: 3267A-ITC254

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Sample Dialing Instructions in English and Spanish

TDD and TTY Telephones
Securus can also provide Pulaski County with accommodations necessary to comply
with the Americans with Disabilities Act (ADA). Securus’ program for inmates who are
deaf or hearing impaired allows those inmates to place outgoing telephone calls using a
text telephone (TTY) device that is integrated with SCP.
The following information is the manufacturer-provided specifications of the TTY
device Securus could provide.
Securus is proposing the PortaView TTY/TDD phone model. The following information
is the manufacturer-provided telephone specifications:
Features/Options
These TTY/TDD phones provide the following features/options:
Built-in 20-character display
32K character memory
Four-row keyboard
Pre-recorded greeting messages
GA-SK combination keys for easy typing

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Acoustic cups to fit round and square handsets
Inmate call using TTY phone calling through Relay Service Operators
 The inmate calling process is initiated when the inmate types the information
into the TTY device that dials out through the SCP to the state’s
Telecommunication Relay Center (TRS). The information will include the
inmate’s PIN along with a pre-set toll-free number that dials directly to the TRS
operator. With TRS, a special operator communicates back to the inmate to
confirm the connection and begins the call connection process to the called
party. Charges to the called party will be rated and billed by the relay service
provider.
Inmate Call Flow Using TTY to Voice

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Inmate Call Flow Using Voice to TTY

Inmate call using TTY phone calling another TTY (TTY to TTY)
 When a hearing impaired inmate places a call using a TTY phone to a friend or
family member using a TTY phone must include the called party on his/her PAN
list. The same call restrictions associated with a hearing inmates call will apply.
Charges to the called party will be rated and billed by Securus and inmates can
also place debit calls.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Inmate Call Flow Using TTY to TTY

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Roll-Around Phones
Securus has provided three rollaway phones mounted to a roll-a-round pedestal, in a
four-wheel design or a two-wheel design, as shown to the right.
These phones are mounted to a hand truck (dolly), as shown below.

6.2. Agreement Length
6.2.1. PULASKI COUNTY intends to award a 3 and or 5 year Agreement (“Initial Term”) and
no more than a 5 year with the option to renew for 2 additional 1 year terms or on a month-tomonth basis. Each Proposer may submit a 3 year and 5 year Proposal. All terms and conditions,
requirements and specifications of the Agreement shall remain the same and apply during any
renewal terms.
Read, agree and will comply.
6.3. Compensation and Reporting
6.3.1. Proposer shall pay commission on all Gross Revenue generated by and through the
proposed ITS. Gross Revenue consists of all compensation, earnings, gain, income, generated
revenue, payment, proceeds or receipts paid to or received by Proposer that are in any way
connected to the provision of service pursuant to this RFP and Agreement. Gross Revenue
includes, by way of example and not limitation, all the following: all surcharges, per minute fees
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

and any additional fees and/or charges generated by the completion of all calls (including any
combination of free, collect, text collect, debit, and pre-paid local, INTRAlata/INTRAstate,
INTRAlata/INTERstate, INTERlata/INTRAstate, INTERlata/INTERstate and International
calls), additional fees and/or charges added to the total cost of a call or added to the called
party’s bill or any other compensation received by Proposer.
Read, agree and will comply.
Securus will pay commissions to Pulaski County based on gross revenue generated by
and through the proposed ITS. Gross Revenue will consist of all compensation,
earnings, gain, income, generated revenue, payment, proceeds or receipts paid to or
received by Proposer that are in any way connected to the provision of service pursuant
to this RFP and Agreement.
Gross Revenue will include, by way of example and not limitation, all the following:


All surcharges



Per minute fees



Additional fees and/or charges generated by the completion of all calls



Additional fees and/or charges added to the total cost of a call or added to the
called party’s bill or any other compensation received by Securus.



Including any combination of collect, text collect, debit, and pre-paid



Local, INTRAlata/INTRAstate, INTERlata/INTRAstate, and International
calls),free

Gross Revenue does not include the following:


INTERstate cannot generate commission per the FCC



Free calls do not generate revenue so no commissions.

Securus pays commissions on gross billed revenue (excluding interstate revenue),
generated by and through the Inmate Telecommunications System for completed
prepaid, debit and collect calls. . Regulatory required and other items such as federal,
state and local charges, taxes and fees, including transaction funding fees, transaction
fees, credits, billing recovery fees, charges billed by non-LEC third parties, free calls, and
promotional programs are excluded from gross revenue in connection with the
calculation of commissions.
Securus fully complies with the FCC’s Interstate Inmate Rate Order, and accordingly,
cannot pay commissions on interstate calls or on any revenue generated from interstate
calls. The FCC no longer permits inmate telecommunications providers to pay site
commissions on interstate calling revenue. As such, Securus ceased paying site
commissions on interstate calling revenue on February 11, 2014, when the Inmate
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Interstate Rate Order became effective. If the law should change in the future to permit
the payment of commission on interstate calling revenue, then Securus will pay such
commissions.
Because questions have arisen surrounding the ongoing payment of site commissions,
and because there are certain ICS carriers that are ignoring the FCC’s Interstate Inmate
Rate Order and still paying commissions, on August 20, 2014, the FCC Wireline
Competition Bureau issued a Public Notice clarifying that interstate commissions
cannot be paid .
In the Public Notice, the FCC reiterated the following:


“where site commission payments exist, they are a significant factor contributing
to high rates.”



“site commission payments, …include payments in money or services from ICS
providers to correctional facilities or associated government agencies,
regardless of the terminology the parties to the agreement use to describe them”



“site commission payments are not costs that are reasonably and directly related
to the provision of ICS”



“the Partial Stay Order by the United States Court of Appeals for the District of
Columbia Circuit in January 2014…did not disturb the Commission’s
determinations regarding site commissions”.



“The Commission will examine any payment of site commissions by ICS
providers to correctional facilities”



a finding that a carrier is paying commissions may “also result in an order of
refunds to end users”



Under the Order, in addition to refunds, the FCC may assess penalties (up to
$1,575,000 per violation) for violating the FCC Order.

Those carriers that are paying interstate commission are violating Federal Law.
Securus has invested considerably to support our law enforcement partners since the
FCC’s order and continues to lead the efforts in our industry on behalf of our customers.
Our Executive Leadership team has met with the FCC and verified that our
understanding of the order is correct. We have verified this to not only protect
ourselves, but to protect our customers as well. Any company indicating that they
believe the order differs from our interpretation should confirm that they also have met
with the FCC and that the FCC has verified that the rules do not apply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.3.2. Proposer shall pay commission on total Gross Revenue (as defined above) before any
deductions are made for unbillable calls, bad debt, uncollectible calls, taxes, fraudulent calls,
LEC adjustments or any other Proposer expense.
Read, agree and will comply.
Securus does not deduct unbillable calls, bad debt, uncollectible calls, fraudulent calls,
LEC adjustments, or any other Vendor expense from commission payments.
6.3.3. Proposer shall not implement any additional fees to be added to the called party’s bill or
paid by the calling or called party (including those associated with
establishing/funding/refunding of pre-paid collect accounts) for inmate telephone calls from the
Facility(s). All fees must comply with the Illinois Public Service Commission (or PUC) or the
Federal Communications Commission (FCC) regulations and be approved by PULASKI
COUNTY prior to implementation. PULASKI COUNTY and Proposer shall mutually agree on
the method for compensation associated with the additional charges/fees due to PULASKI
COUNTY.
Read, agree and will comply.
6.3.4. Any charges/fees added to the called party’s bill not in compliance with the Public Service
Commission (or PUC) or the Federal Communications Commission (FCC) regulations, and
implemented without the express written consent of PULASKI COUNTY, shall receive a notice
of contract default.
Read, agree and will comply.
6.3.4.1. PULASKI COUNTY shall notify Proposer of any unapproved additional fees and/or
charges of which PULASKI COUNTY becomes aware of and shall provide Proposer with
notice of default.
Read, agree and will comply.
6.3.4.2. Should PULASKI COUNTY and Proposer mutually agree that the charges/fees will
remain, PULASKI COUNTY and Proposer shall mutually agree on a method for compensation.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.3.4.3. Should PULASKI COUNTY and Proposer mutually agree that the charges/fees are to
be discontinued, Proposer shall refund each called party for the unapproved charges/fees from
the date the charges/fees were implemented until the date the charges/fees were discontinued.
Read, agree and will comply.
Should Pulaski County and Securus mutually agree that the charges/fees are to be
discontinued, Securus will exercise commercially reasonable efforts to refund each
called party within a reasonable period of time for the unapproved charges/fees from
the date the charges/fees were implemented until the date the charges/fees were
discontinued.
6.3.5. Notwithstanding the foregoing, Gross Revenue does not include:
6.3.5.1. Pre-Paid Collect fees. Pre-paid Collect fees are defined as fees imposed on called
parties who set up and/or fund a pre-paid collect account with Proposer to accept calls.
Read, agree and will comply.
6.3.5.2. Required regulatory charges and taxes that are intended to be paid by the called party and
then remitted 100% by the billing party to the appropriate governmental agency.
Read, agree and will comply.
6.3.5.3. A “Free” call shall be defined as a call not generating any revenue or compensation for
Proposer. Calls to telephone numbers that appear on the free call list supplied by PULASKI
COUNTY shall not generate revenue or compensation for Proposer and shall not be
commissionable to PULASKI COUNTY. Only those numbers designated by PULASKI
COUNTY on the free call list shall be marked as “Free” in the ITS and designated as such in the
call detail records. In the event Proposer receives revenue or compensation, notwithstanding the
source, from any third party related to a completed free call, such revenue shall be included in
Gross Revenue and commissionable to PULASKI COUNTY. PULASKI COUNTY reserves
the right to enter a free number in the ITS as deemed appropriate by PULASKI COUNTY and
without the assistance of Proposer.
Read, agree and will comply.
Securus will provide free calls to designated individuals, including court, foreign
consulates, and other authorized calls, as determined by Pulaski County. SCP is
compatible with providing these calls through any or all inmate telephones so that
Pulaski County staff is not responsible for escorting inmates to a designated telephone.
SCP will apply parameters for automated management of the number of calls; call
duration, time of day access, and phone(s) from which calls were initiated.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Authorized Pulaski County staff can add numbers to the free call list through the SCP
user interface, as shown in the following figure.

Configuring Free Calls


Proprietary and Confidential

In addition, Securus can provide Pulaski County with the ability to configure free call(s)
by both inmate and phone group through SCP’s First Calls Free feature. This feature was
designed specifically for the corrections industry to provide an efficient, automated way
for staff to:
Easily comply with legal or regulatory free call requirements.
Manage free calls with no manual intervention.
Prevent the abuse of free calls and the resulting loss of calling revenue.
How It Works

When a new inmate is added to the SCP or re-activated after being released, they will
receive their first “X” number of calls free from any phone group where First Calls Free
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

is configured. For example, if Pulaski County requires that each inmate is allowed two
free phone calls on the group of phones in the booking area, SCP will allow those two
calls at no charge. The third phone call (or a phone call at a different phone group)
would be charged.
Other advantages of First Calls Free are:


SCP only recognizes the free call if the call is connected to the friend or family
member, ensuring the inmate is provided the opportunity to instruct the called
party on how to set up a prepaid AdvanceConnect account.



It is configurable by both number of free calls and phone groups, providing
facilities with complete free call control.



All number blocking restrictions and inmate suspension restrictions can still be
applied to the free calls.

Configure First Calls Free in SCP


Proprietary and Confidential

First calls are free on
activation of an account or
creation of a new account –
automatically provided
through SCP.

Calling Restrictions
Calling Restrictions can be configured for every type of call, including free calls. Pulaski
County can limit how many free calls an inmate can make in a specified period of time,
as shown in the following graphic.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

The types of restrictions that can be applied to free calls include:
Limiting the number of free calls that can be connected, regardless of called party
acceptance status
Limiting the number of free calls the called party positively accepts
To provide further automation and relieve Pulaski County of additional administrative
tasks, SCP also allows the County to define how often the timeframe on the Calling
Restrictions resets. The allotted number of free call connects and/or accepts can be
configured to reset:
Daily


The “daily” reset can be configured by the number of days. For example, every
three days an inmate can place one accepted free call

Weekly
Monthly
In addition, authorized Pulaski County users can specify what day of the month and/or
week the rule is reset.

Configuring Free Call Restrictions in SCP


Proprietary and Confidential

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Free by Dialed Phone Number
Any phone number can be set up as “Free” with appropriate permissions, through the
global list. The following screen shot identifies how an authorized user can set the
phone number with a Free dialing class of service.

Setting Free Calls in Global Lists


Proprietary and Confidential

Free Phones and Free Local Phones
Securus IT staff can configure any phone group as a “Free” phone group or “Free Local”
phone group. After the group is created, Securus can add any phone to this group.
Inmates can place local, intraLATA, interLATA, or interstate calls from the “Free”
phones at no cost to the inmate or called party. Inmates can place local calls from the
“Free Local” phones at no cost to the inmate or called party, but calls to numbers
outside the local area must be paid for.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.3.5.4. Promotional calls that do not generate revenue are not commissioned. Proposer shall
specify the duration of and the frequency between each promotional call to a unique telephone
number. Proposer shall indicate how promotional calls are labeled in the call detail records.
Read, agree and will comply.

Promotional calls are defined as free calls to telephone numbers that cannot be billed
via traditional collect. Securus lists all promotional calls as promotional calls on the
CDR. Promotional calls are not eligible for commission as they are designed to complete
calls that would otherwise have been blocked. Our primary objective with promotional
calls is to stimulate AdvanceConnect account creation. Securus completes as many calls
as possible, and provides the inmate with descriptive prompts as to why a call might be
blocked. One of our initiatives for completing every call is our First Call Connect (FCC)
application.
For calls to numbers that can’t be billed with traditional collect billing methods, FCC
allows a brief conversation to occur during the first call to that number and then
requires the called party to set up an account in order to receive future calls. After the
brief conversation, the inmate’s friend or family member is connected to a billing agent
in an attempt to set up a billing arrangement. During this time, the inmate is informed
of the blocked status and requested to call at a later time while an account is set up for
the called party.

First Call Connect allows one free 20-second call every 15 days. Securus strongly
believes First Call Connect will provide financial benefits by connecting more calls,
which increases facility revenues and lowers complaints regarding blocked numbers.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.3.6. A call is deemed complete, and considered part of Gross Revenue (as described above),
when a connection is made between the inmate and the called party, whether such connection is
established by positive acceptance or by live or automated machine pick-up (e.g. when the ITS
considers a tone from an answering machine, voicemail, IVR, etc. as passive acceptance). The
call shall be deemed complete and commissionable regardless if Proposer can bill or collect
revenue on the call.
Read, agree and will comply.
All calls require active acceptance, unless the dialed number is specifically set up for
passive acceptance. Securus will pay Pulaski County commission on all accepted collect
calls.
6.3.7. Proposer agrees that it is entirely responsible for calculating, collecting and remitting all
fees and taxes, including sales tax where applicable, on all services and items provided to the
inmates. This includes all taxes as applicable for collect, debit, pre-paid and any other calls or
services provided.
Read, agree and will comply.
6.3.7.1. Proposer may, upon request from PULASKI COUNTY, utilize the onsite commissary
provider to distribute and charge for inmate telephone services, provided there is a written
agreement regarding the form and manner of how the associated taxes are to be collected and
remitted. In the event the commissary
Provider collects and remits taxes for inmate telephone services, Proposer is solely responsible
for Obtaining a resale certificate from the commissary provider. Proposer is responsible for
obtaining all proper documentation from the commissary provider. Proposer's agreement with
the commissary provider must address the requirements set forth in this section.
Read, agree and will comply.
6.3.7.2. Proposer will absorb all costs to interface with onsite commissary provider. Proposer
may ask for assistance from PULASKI COUNTY to help negotiate a free or lower cost to
interface with onsite commissary provider if such costs to interface are considered exorbitant.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.3.8. It is expressly understood that PULASKI COUNTY is not responsible in any way,
manner or form for any of Proposer's costs, including but not limited to taxes (including sales
tax), shipping charges, network charges, insurance, interest, penalties, attorney fees, liquidated
damages, licenses, fees, tariffs or other costs related to Proposer's services.
Read, agree and will comply.
Securus will include applicable sales tax invoices to the Pulaski County for prepaid card
and debit invoices unless Pulaski County provides a resale certificate to Securus.
Neither will Pulaski County be responsible for shipping charges except where expedited
shipping was requested.
Pulaski County will be responsible to pay for any sales tax charged on an invoice to the
customer related to prepaid card and debit purchases per section 6.4.7 above. Pulaski
County will pay shipping charges on prepaid cards in those instances where it has
requested expedited shipping.
6.3.9 Commission or discount for pre-paid cards shall be based on the face value of the pre-paid
cards purchased by PULASKI COUNTY. Commission shall be due to Pulaski County in the
traffic month PULASKI COUNTY placed the pre-paid card order and payable under Section
6.7 – Payment and Reporting.
Read, agree and will comply.
Commission for pre-paid cards will be based on the face value of the pre-paid cards
purchased by Pulaski County. Commission will be due to Pulaski County in the traffic
month the cards are shipped and invoiced to Customer and payable under Section 6.5 –
Payment and Reporting.
6.3.9.1. Proposer shall invoice PULASKI COUNTY the full amount of the pre-paid cards
purchased within 15 days of receipt of the pre-paid cards.
Read, agree and will comply.
6.3.9.2. Should PULASKI COUNTY cancel the pre-paid card services at the Facility(s),
Proposer shall deactivate and refund to PULASKI COUNTY the amount of any unused prepaid cards which have a full balance at the time of the cancellation of the pre-paid card program.
Read, agree and will comply.
Securus will refund to Pulaski County the difference between the face value of any
deactivated, unused pre-paid cards purchased by the Pulaski County and the amount of
commission paid by Securus.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.3.10. Commission for debit calls shall be based upon total Gross Revenues (as defined above)
generated from debit call purchase or usage and is payable under Section 6.5 – Payment and
Reporting.
Read, agree and will comply.
Commission for debit calls will be based on total Gross Revenues (as defined above)
generated from debit call purchase or usage and is payable under Section 6.5 – Payment
and Reporting.
6.3.10.1. On the 10th day of the month following the month of traffic, Proposer shall submit a
monthly invoice and corresponding debit purchase or usage report to PULASKI COUNTY for
the full amount of the debit purchased or used (less any issued refunds) for the prior traffic
month.
Read, agree and will comply.
6.4. Rate Requirements
6.4.1. Proposer must be in compliance with state and federal laws and applicable regulations,
including rates and fee caps.
Read, agree and will comply.
6.4.2. Before any new calling rate increases or decreases are implemented, including regulatory
agency required changes; Proposer must submit a written request to receive approval from
PULASKI COUNTY. PULASKI COUNTY will respond in writing to Proposer’s request.
Read, agree and will comply.
Before any new calling rate increases or decreases are implemented, including regulatory
agency required changes; Securus will submit a written request to receive approval from
Pulaski County. Securus understands that Pulaski County will respond in writing to the
request. The COUNTY needs to acknowledge that Securus’ provision of the services is
subject to certain federal, state or local regulatory requirements and restrictions, which are
subject to change from time to time, and nothing contained herein to the contrary shall
restrict Securus from taking any steps necessary to perform in compliance therewith.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.4.2.1. If Proposer decreases the calling rates without the written approval of PULASKI
COUNTY, Proposer shall be responsible for paying commissions on the Gross Revenue
calculated by applying the calling rates prior to the unapproved change.
Read, agree and will comply.
6.4.2.2. If Proposer increases the calling rates without the express written approval of PULASKI
COUNTY, Proposer shall be responsible for paying commission on the Gross Revenue
calculated by applying the increased rates. Proposer must also issue refunds to all overcharged
end-users or inmates within 5 business days; a list of the issued credits must be provided to
PULASKI COUNTY as documentation. PULASKI COUNTY will not issue a refund of
commission paid to Proposer for unapproved rate increases. If Proposer is unable to issue
refunds and/or provide the required documentation, Proposer shall issue a payment to
PULASKI COUNTY as concession. The payment amount shall be in the amount of Proposer’s
portion of the Gross Revenue generated from the overbilled calls.
Read, agree and will comply.
6.4.3. Proposer will implement any rate adjustments requested by PULASKI COUNTY within
10 calendar days of said request, subject to regulatory approval.
Read, agree and will comply.
6.4.4. Proposer shall calculate the raw duration of each inmate telephone call in seconds based
on the time the call is accepted and the time the call is terminated by the ITS (“Duration
Rounding”). For calls where the duration is at least 10 seconds, the duration, in seconds, shall be
rounded up to the next whole minute increment and shall be converted from rounded seconds
to minutes before the calling rates are applied. If Proposer has a rounding policy for calls less
than 10 seconds, Proposer shall indicate as much in its response to this RFP.
Read, agree and will comply.
Securus rounds up to the next whole minute, including for calls less than 10 seconds in
duration.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.4.5. During the call rating process, Proposer shall round the raw calculated call amount to the
nearest hundredth decimal place (up or down) using normal accounting practices (“Calling Rate
Rounding”).
Read, agree and will comply.
Usage charges are computed and rounded up to the nearest one cent ($0.01), on a percall basis.
6.4.6. For call rating purposes, local, intrastate long distance and interstate long distance calling
must conform to Telecordia (formerly Bellcore) standards. Proposer must receive, at a
minimum, quarterly updates from Telecordia for new area codes and exchanges to ensure
accurate billing.
Read, agree and will comply.
6.5. Payment and Reporting
6.5.1. Proposer shall provide monthly commission payments and traffic detail reports to
PULASKI COUNTY on or before the 25th day of the month following the traffic month.
PULASKI COUNTY requests commission payments are sent via ACH. PULASKI COUNTY
requires the traffic detail reports be sent electronically in an exportable format.
Read, agree and will comply.
Securus will provide commission statements by the 25th of the month.
Pulaski County will have access to Securus’ exclusive, one-of-a-kind Facility Portal to
review revenue and commission data. The Facility Portal now allows all facility
customers to gain access to their commission reports, preliminary revenue reports,
investigative tools, trouble ticket system, and a wide variety of other time-savings and
revenue generating features and services. These new tools provide unmatched visibility
into financial and operational performance while automating administrative tasks.
No other inmate telephone services provider offers the breadth and versatility in one
package provided by Securus’ Facility Portal, which complements our SCP in the
information it provides and the functionality it offers.
6.5.2. Traffic detail reports shall include a detailed breakdown of all traffic, including but not
limited to all collect, pre-paid and debit calls down to the inmate level and for each inmate
telephone at the Facility(s):
6.5.2.1. Local Call, Minutes, Gross Revenue and Commission
6.5.2.2. INTRAlata/INTRAstate Call, Minutes, Gross Revenue and Commission
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.5.2.3. INTERAlata/INTRAstate Calls, Minutes, Gross Revenue and Commission
6.5.2.4. INTRAlata/INTERstate Calls, Minutes, Gross Revenue and Commission
6.5.2.5. INTERAlata/INTERstate Calls, Minutes, Gross Revenue and Commission
6.5.2.6. International Calls, Minutes, Gross Revenue and Commission
6.5.2.7. Commission Rate (%);
6.5.2.8. Total Calls, Minutes, Revenue and Commission Amount; and
6.5.2.9. Traffic Period and Dates.
Read, agree and will comply.
Authorized Pulaski County users can access and generate comprehensive usage and
revenue reports through Securus’ Facility Portal 24x7x365 containing exactly the
information they want. Securus also is available to assist with fully training Pulaski
County’s personnel on how to generate reports, if needed, or can assist with generating
reports.
Please refer to Attachment K for a sample commission report, which shows all required
fields.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

The Facility Portal allows all facility customers to view commission reports, preliminary
revenue reports, investigative tools, trouble ticket system, and a wide variety of other
time-savings and revenue-generating features and services. These new tools provide
unmatched visibility into financial and operational performance while automating
administrative tasks.
No other inmate telephone services provider offers the breadth and versatility in one
package provided by Securus’ Facility Portal, which complements the SCP in the
information it provides and the functionality it offers.
Using the Facility Portal, authorized Pulaski County personnel can retrieve preliminary
revenue information for the prior month and on a daily basis, as shown in the following.
Preliminary Monthly Revenue Report
The Preliminary Monthly Revenue report displays the current revenue period, however
you can select a date range to view revenue for any period.

Sample Monthly Revenue Report
Proprietary and Confidential

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Preliminary Daily Revenue Report
Correctional facilities can select specific days or number of days to see a summary of
calls, minutes, and revenue.

Sample Preliminary Daily Revenue Report
Proprietary and Confidential

Please refer to Attachment K for a sample commission report.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.5.3. Proposer shall supply a report of all pre-paid card orders processed during the traffic
month to include (at a minimum) the order date, invoice number, invoice date, gross amount of
the order, commission rate and commission total.
Read, agree and will comply.
Currently Pulaski County does not order Prepaid Calling Cards. The inmates purchase
phone time through Stellar, so no reports need to be generated. If at such time Pulaski
County decides to purchase Prepaid Calling Cards, Securus and Pulaski County will
collaborate and create a mutually-agreeable customized report.
6.5.4. Proposer shall provide a sample report showing how all of the above requirements will be
met. Proposer shall indicate if any of the required fields above cannot be provided or supplied in
the Exceptions addendum section of its response to this RFP.
Read, agree and will comply.
Please refer to the answer in 6.5.3 above.
6.5.5. Proposer shall provide monthly system platform Call Detail Records (“CDRs”) and billing
files to PULASKI COUNTY no later than the 25th day of the month following the month of
traffic.
Read, agree and will comply.
Pulaski County will have access to Securus’ exclusive, one-of-a-kind Facility Portal to
review revenue and commission data. The Facility Portal now allows all facility
customers to gain access to their commission reports, preliminary revenue reports,
investigative tools, trouble ticket system, and a wide variety of other time-savings and
revenue generating features and services. These new tools provide unmatched visibility
into financial and operational performance while automating administrative tasks.
No other inmate telephone services provider offers the breadth and versatility in one
package provided by Securus’ Facility Portal, which complements our Secure Call
Platform (SCP) in the information it provides and the functionality it offers.
6.5.6. The system CDRs shall be stored in a minimum of 3 locations to avoid any possibility of
CDRs being lost. Please provide the name or locations of your cloud storage provider.
Read, agree and will comply.
Securus stores the CDR recordings in multiple drive arrays at each of our data centers
in Dallas and Atlanta to avoid any possibility of CDRs being lost.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Call recordings are stored in Securus’ centralized Disaster-Resistant Carrier-Class Data
Centers, which are managed under the direct supervision and immediate hands-on
maintenance by trained data center personnel. In addition, all equipment used to store
recordings is monitored by the Securus’ fully staffed Network Operations Center 24
hours a day, 7 days a week, and 365 days a year. SCP writes all recorded calls to two (2)
separate SANs, using two separate connections to each SAN to assure redundancy. This
practice makes manual backup schemes no longer necessary.
6.5.7. Commission discrepancies must be resolved by Proposer, and to PULASKI COUNTY’s
reasonable satisfaction, within 30 days of receipt of discrepancy notification from PULASKI
COUNTY or its Designated Agent. If not resolved satisfactorily, such discrepancy will be
subject to late charges described below and/or the Agreement may be terminated at the sole
discretion of COUNTY. PULASKI COUNTY further retains the right to pursue any other legal
remedies it deems necessary.
Read, agree and will comply.
Securus commits to continually strive toward the highest standard for accuracy and
excellence in our service and commissioning to every customer. Securus will work
quickly to resolve commission discrepancies within 30 days of receipt of notification of
a discrepancy from Pulaski County or its designated agent.
Securus is the only inmate telecommunications provider to comply with the SarbanesOxley Act of 2002, which mandates strict adherence to accounting procedures and
ethical standards. We are the only inmate telephone provider that adheres to these
standards.
6.5.8. Commission payments, traffic detail reports, billing files, CDRs and/or reports not
containing the required fields, received by PULASKI COUNTY after the date specified in
Section 6.5 – Payment and Reporting are subject to late charges and/or fines.
Read, agree and will comply.
Securus will provide commission payments and summary reports no later than 25 days
after the last day of the month of traffic.
6.5.8.1. Late charges and/or fines for commission payments shall be equal to 5% per month of
the Commission due.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.5.8.2. Late charges and/or fines for reporting shall be a fee of $750.00 per month for each
report not received by the 25th day of the month following the traffic month or for each report
that does not contain all of the fields and information identified above.
Read, agree and will comply.
6.5.8.3. If the commission payment is late, reporting is late and/or reports do not contain all
required fields, late charges and/or fines for all three shall apply.
Read, agree and will comply.
6.6. Reconciliation
6.6.1. From the Effective Date of the Agreement and for a period of 2 years after the
termination of the Agreement, upon 10 business day’s written notice, COUNTY shall have the
right to examine and/or reconcile Proposer’s information (records, data, compensation records)
pertaining to the Agreement.
Read, agree and will comply.
Should Pulaski County require an audit of Securus information and records, we would
ask that you provide 10 days advance notice and conduct the audit at our headquarters
in Dallas, Texas, between the hours of 8 a.m. and 5 p.m. Additionally, Pulaski County
would be responsible for any fees related to the audit.
6.6.2. PULASKI COUNTY requires Proposer to maintain accurate, complete and reconcilable
records, in electronic format, detailing the Gross Revenues from which commissions can be
determined. The records shall include all CDRs, billing files, pre-paid card sales and associated
invoices, debit usage reports and associated invoices and commissioning reports during the term
of the Agreement.
Read, agree and will comply.
Securus will maintain books, records and documents in accordance with generally
accepted accounting practices that sufficiently and properly reflect all gross revenues
generated.
Work Processes and Audits
Securus, unlike any other provider in the industry, can claim the distinction of being the
only inmate telephone manufacturer and service provider to be certified as compliant
within the Sarbanes-Oxley Act (SOX) and obtain the Service Organization Control (SOC)
certification since 2009. Annual audits are conducted by an independent accounting
and auditing firm, which is regulated by the governing bodies—Security and Exchange
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Commission for SOX audits and the American Institute of Certified Public Accountants
for SOC audits (SSAE16–Statement on Standards for Attestation Engagement).
These audits indicate a comprehensive and in-depth evaluation and testing of our
internal controls and related activities over financial reporting and confirm that the
Securus has effective controls and safeguards in place to manage information and data
belonging to our customers and clients.
Inmate telecommunications providers like Securus, need to install and operate highly
sophisticated call management platforms and related services to meet the security and
public safety needs of correctional facilities; therefore, we need to accurately process,
manage, and control millions of call records and call recordings for security and
investigative purposes. SOX and SOC certifications demonstrate to correctional facilities
and their auditors that Securus has the necessary controls in place to manage this
critical information.
The work processes used to validate the total gross revenue (TGR) consist of the
relevant aspects of the control environment, control activities, risk assessment, and
monitoring.
Control Environment
The Securus control environment comprises the following areas:
•

Organizational Structure

•

Information Security

•

IT Operations Department

•

Billing Operations

•

Corporate Audit and Compliance

Organizational Structure
Securus is under the direction of Richard Smith, Chief Executive Officer. Arlin Goldberg,
chief information officer (CIO) and David Kunde, vice president of network operations,
report to the President, Robert Pickens.
Securus' board of directors consists of eleven members, six of whom are outside
directors. The board meets periodically with management to oversee the operation of
Securus.
Information Security
Securus employs an information security office whose primary role is to facilitate a
secure environment for Securus' information and customer information. The
information security office reports up through the CIO and consists of two employees.
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

IT Operations Department
The IT operations department comprises one senior director with five direct reports.
This department handles network engineering and communications, data center
administration, and general IT operations. The IT operations department is responsible
for manning the network operations center on a 24x7 basis, which includes the polling
of call detail records (CDRs) from endpoint telecommunications systems. The director
of this department reports directly to the vice president of network operations.
Billing Operations
The billing operations department comprises a director with two direct reports. This
department facilitates the billing and revenue generation process for CDRs collected on
the Securus network. This also includes the analysis of multiple CDR error reporting
methods to verify the maximum collection of CDRs. The director of this department
reports directly to the CFO.
Corporate Audit and Compliance
A corporate internal audit and compliance department is in place to verify financial
corporate compliance with regulatory authorities. The director of this department
reports directly to the CFO.
Control Activities
Securus hosting and outsource services control activities are grouped by control
objectives and include development and deployment controls, infrastructure and
security controls, and application processing controls.
Risk Assessment
Securus has placed into operation a risk assessment process to identify and manage
risks that affect our ability to provide reliable service to our customers. This process
requires that management identify risks in our areas of responsibility and implement
measures to address these risks. The Securus Executive Council meets on a weekly
basis to discuss product and service strategy, and risk mitigation when applicable.
Monitoring
Senior management and team leads monitor the quality of internal control performance
as a routine part of operations. The internal audit department performs annual testing
of internal controls to evaluate the design and operating effectiveness. Exceptions to
normal or scheduled processing through hardware, software, or procedural problems
are also logged, reported and resolved daily. Management reviews these reports at least
monthly.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.6.3. PULASKI COUNTY reserves the right to delegate such examination and/or
reconciliation of records to its Designated Agent or another third party of PULASKI
COUNTY’s sole choice.
Read, agree and will comply.
6.7. Independent Contractor
6.7.1. Nothing in this RFP is intended nor shall be construed to create an employer/employee
relationship, a joint venture relationship or any other relationship allowing PULASKI COUNTY
to exercise control over the manner or method by which Proposer or its subcontractors perform
under the Agreement.
Read, agree and will comply.
6.8. Termination/Default
6.8.1. In the event Proposer fails to perform any terms or conditions of the Agreement,
PULASKI COUNTY may consider Proposer in default of the Agreement and supply Proposer
written notice of such default. In the event said default is not remedied to the satisfaction and
approval of PULASKI COUNTY within 30 calendar days of receipt of such notice, PULASKI
COUNTY may terminate the Agreement. Upon termination, Proposer shall adhere to the
transition requirements as outlined in Section 7.3 - Transition.
Read, agree and will comply.
6.8.2. PULASKI COUNTY may terminate the Agreement, for cause, upon Proposer’s receipt of
30 days written notice of default Proposer will have 30 days to cure default. Upon termination,
Proposer shall follow the transition requirements outlined in Section 7.3 - Transition.
Read, agree and will comply.
6.9. Indemnification
6.9.1. Proposer shall defend, indemnify, and hold PULASKI COUNTY and its affiliates, agents,
employees, officers, directors, and successors harmless from loss, cost, expenses, damages or
liability (including reasonable attorney’s fees and court costs) resulting from actions, causes of
action or claims brought or threatened under the Agreement, for (a) any actual or alleged
negligence or dishonesty of, or any actual or alleged act of commission or omission by, Proposer
or any of its employees, agents or subcontractors in providing the equipment and services
hereunder, (b) the operation of Proposer’s business or ITS; (c) any breach by Proposer of its
obligations hereunder; or (d) any alleged patent, copyright or trademark infringement or
unauthorized use of trade secrets or other proprietary rights in connection with the ITS, except
Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

where such claims, demands or liabilities are due to the sole negligence of PULASKI COUNTY,
its agents or employees.
Read, agree and will comply..
6.9.2. PULASKI COUNTY agrees to provide Proposer with reasonable and timely notice of any
claim, demand or cause of action made or brought against PULASKI COUNTY arising out of
or related to the services rendered by Proposer. Proposer shall have the right to defend any such
claim at its sole cost and expense and with its exclusive discretion. PULASKI COUNTY will
promptly advise Proposer of any proposed agreement to compromise or settle any claim and
Proposer will have 10 days to respond to such proposal.
Read, agree and will comply.
6.9.3. These indemnities and remedies shall survive the expiration or other termination of the
Agreement.
Read, agree and will comply.
6.10. Insurance
6.10.1. During the period of the Agreement, Proposer, at its own expense, agrees to carry and
maintain the following minimum insurance policy of public liability and property damage issued
by a casualty company authorized to do business in the State of Illinois, and in a standard form
approved by the Board of Insurance Commissioners of the State of Illinois. The insurance
company should have a Best Rating of no less than A. Coverage provisions should insure
PULASKI COUNTY and the public from any loss or damage that may arise to any person or
property as a result of the services rendered by Proposer.
Read, agree and will comply.
Please refer to Attachment L for a copy of Securus’ standard insurance coverage.
6.10.2. Proposer shall provide PULASKI COUNTY with a 30 day advance written notice of
cancellation or material changes in said insurance.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.10.3. Annual renewals for the term of this policy should be submitted prior to the expiration
date of any policy.
Read, agree and will comply.
6.10.4. Proposer shall provide PULASKI COUNTY a Certificate of Insurance, on an original
ACORD certificate, evidencing required coverage described below, within 10 days after receipt
of notice of award. Said certificate shall show PULASKI COUNTY as an additional insured and
shall include a waiver of subrogation:
6.10.4.1. Automobile Liability:
Read, agree and will comply.
6.10.4.1.1. Bodily Injury (each person): $1,000,000.00
Read, agree and will comply.
6.10.4.1.2. Bodily Injury (each accident): $1,00,000.00
Read, agree and will comply.
6.10.4.2. General Liability (Including Contractual Liability):
Read, agree and will comply.
6.10.4.2.1. Bodily Injury or Death (per person): $1,000,000.00
Read, agree and will comply.
6.10.4.2.2. Aggregate: $200,000.00
Read, agree and will comply.
6.10.4.3. Umbrella Liability:
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

6.10.4.3.1. Umbrella Form: $2,000,000.00
Read, agree and will comply.
6.10.4.4. Worker’s Compensation: $1,000,000.00
Read, agree and will comply.
6.10.4.5. Professional Liability: $1,000,000.00
Read, agree and will comply.
Securus carries the insurance coverage required by Pulaski County. Please see the
Certificate of Insurance provided in Attachment L.
6.10.5. PULASKI COUNTY agrees to provide Proposer with reasonable and timely notice on
any claim, demand or cause of action made by or brought against PULASKI COUNTY arising
out of the service provided by Proposer. Proposer shall have the right to defend any such claim
at its sole cost and expense and with its exclusive discretion.
Read, agree and will comply.
6.10.6. Any subcontracts for the products/services described herein shall include appropriate
provisions and contractual obligations to ensure the successful fulfillment of all contractual
obligations agreed to by Proposer and all claims of damage, loss, and cost (including attorney
fees) of any kind related to a subcontractor in those matters described in the Agreement.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

7. SYSTEM REQUIREMENTS
7.1. Standards
7.1.1. Inmate telephone services are to be provided and shall comply with the most current
applicable Federal Communication and/or Public Service Commission regulations relating to
inmate telephone service in correctional facilities. Proposer shall be responsible for maintaining
and monitoring the most current regulations relating to inmate telephone service throughout the
term of an Agreement.
Read, agree and will comply.
Securus is registered to provide telephone service in the State of Illinois. Securus
certifies by this statement that we comply with all state and federal laws, regulations,
and requirements pertaining to the provision of inmate telecommunications services.
As laws, regulations, and/or requirements change, Securus revises our practices and
procedures, as needed, to remain in compliance. Documentation is provided as
Attachments C and D.
Securus meets all the necessary requirements of the Federal Communications
Commission, assigned Federal Registration Number (“FRN”) 0019009349.
7.2. Installation Requirements
7.2.1. In its response to this RFP, Proposer shall submit an implementation plan, which shall
include an installation schedule, for Facility. Initial installations must be completed within 30
days of the effective date of the Agreement. The implementation plan will become a part of the
Agreement and must be followed.
Read, agree and will comply.
As your incumbent, Securus is familiar with Pulaski County’s facilities and proposes
implementation plans designed to minimize disruptions and that meet your
requirements. As your partner, Securus will continue to work with Pulaski County to
identify and implement additional hardware and software as required.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

7.2.1.1. If any portion of the installation is not completed within the timeframe allowed in the
agreed-upon Implementation plan, Proposer may incur liquidated damages in the amount of
$500.00 for each day beyond the installation date until the installation is incomplete. However,
Proposer shall not incur liquidated damages if the cause of the delay is beyond the Proposer’s
reasonable control.
Read, agree and will comply.
7.2.1.2. Should Proposer incur liquidated damages, COUNTY will invoice Proposer. Payment of
the invoice shall be made to COUNTY within 30 days of Proposer’s receipt of the invoice.
Read, agree and will comply.
7.2.2. Proposer shall be responsible for all costs associated with the inmate telephone and
visitation system, which shall include but not be limited to, the necessary labor, parts, materials,
transportation purchase of equipment, wiring, new electrical circuits, cables, installation, service,
maintenance, voice network and transmission, data network, and day-to-day operation to
maintain all proposed telephones in good working order and in compliance with the equipment
manufacturer’s specifications.
Read, agree and will comply.
7.2.3. Proposer agrees to obtain COUNTY’s written approval before making any physical
changes to the Facility(s), such as drilling into walls, floors, ceilings or any other portion of the
Facility(s). This includes existing, newly constructed and/or expanded Facility(s).
Read, agree and will comply.
7.2.4. Proposer shall install the telephones, pedestals, enclosures and ITS equipment and
software in accordance with the manufacturer’s specifications.
Read, agree and will comply.
7.2.5. All telephone equipment provided shall be fully operational at the time of the initial
installation.
Read, agree and will comply.

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

7.2.6. The telephone sets shall be suitable for a correctional environment,
stainless steel, sturdy, non-coin, vandal and tamper resistant; the cord length for
the inmate and visitation telephones is specified in Appendix A – Facility
Specifications. The telephones must not contain any exterior removable parts.
Read, agree and will comply.
Currently the inmate telephone sets are stainless steel, sturdy, non-coin,
vandal resistant and steel armored with a 32” cord length. The
telephone sets are composed of durable, tamper-free materials suitable
for a correctional/detention environment with placards containing
dialing instructions. The dialing instructions are provided in English and
Spanish, and will be replaced each time an inmate/resident telephone
set is replaced. The telephones do not contain any removable parts.

Securus Inmate Telephones
Securus inmate telephones are the strongest and most reliable units available, and are
designed specifically for the prison environment. Securus is proposing the following
Wintel® brand 7010BL phone model. The following information is the manufacturerprovided telephone specifications.

The Industry Standard
These phones are the overwhelming choice for state prison systems, the Federal Bureau
of Prisons, county, and city facilities nationwide because of their proven reliability,
durability, and flexibility.
Features
 The proposed phone models include the following features:


Built-in user controlled volume “LOUD” button for ADA-mandated volume
control (user must have control of volume amplification AND volume must reset
to normal with hang up to meet ADA requirements)



Powder coated cold rolled steel provides rugged vandal resistant telephone
housing designed for inmate use



Confidencer technology, built into every dial, filters out background noise at the
user's location, allowing better sound to the called party



All-in-one electronic dial features modular incoming line and handset
connections for quick maintenance. Carbon (HS) and DuraClear® (DURA)
Handsets have separate 4-pin connections.



Heavy chrome metal keypad bezel, buttons, and hook-switch lever withstand
abuse and vandalism

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.



Armored handset cord is equipped with a steel lanyard (1000-pound pull
strength) and secured with a 14-gauge retainer bracket for maximum vandal
resistance



Handset has sealed transmitter and receiver caps, suitable for heavy use and
abuse locations



Pin-in-head security screws minimize tampering



Hearing aid compatible and FCC registered US: 1DATE05BITC-254, IC: 3267AITC254

Sample Dialing Instructions in English and Spanish

7.2.7. Proposer agrees to work in conjunction with PULASKI COUNTY’s IT Director to
coordinate all new and additional wiring needs.
Read, agree and will comply.

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7.2.8. Use of existing conduit, raceways, cable, wiring, switches and terminal within the Facility(s)
is at the risk of Proposer. Exposed wiring is not permitted. Ownership of any wiring or conduit
installed under the Agreement by Proposer becomes PULASKI COUNTY’s property upon
termination and/or expiration of the Agreement.
Read, agree and will comply.
7.2.9. Proposer agrees that if any cabling work is required as part of any installation, all new
cables shall be used and marked clearly and legibly at both ends, and meet all applicable
Electronic Industries Alliance/Telecommunications Industry Alliance (“EIA/TIA”) wiring
standards for commercial buildings and must be approved by the Facility(s) maintenance
personnel.
Read, agree and will comply.
7.2.10. At no cost to PULASKI COUNTY, Proposer shall install additional telephones (inmate
and visitation), monitoring and recording equipment as needed, within 30 days of request or an
agreed upon term by both parties. This includes newly constructed or expanded Facility(s).
Read, agree and will comply.
Securus understands the importance of the installation in a timely manner at the
request of the facility. We understand the ICE requirements and the need for Pulaski
County to meet their requirements and are committed to fulfilling the Pulaski County
request within the requested 30 day timeframe.
While traditional inmate calling systems require a significant amount of physical space
for hardware accommodation, the Securus SCP is able to service a facility (and
sometimes multiple facilities) from a single 19-inch rack of equipment. When the time
comes to make additions to the inmate calling system, the simple addition of an
additional Integrated Access Device (IAD) is most often all that is needed. The
centralized architecture of SCP is designed to accommodate the facility’s current and
future needs rather than requiring the facility to adapt to the inmate calling system’s
functionality.
7.2.10.2. Should Proposer incur liquidated damages, PULASKI COUNTY will invoice Proposer.
Payment of the invoice shall be made to PULASKI COUNTY within 30 days of Proposer's
receipt of the invoice.
Read, agree and will comply.

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7.2.11. Proposer shall provide, install, maintain, replace and upgrade adequate surge and
lightening protection equipment on all lines used for the ITS.
Read, agree and will comply.
Securus maintains an uninterruptible power supply (UPS) backup for the equipment
installed on Pulaski County premises. Currently, we provide a Eaton 3105 which was
installed in 2013.. It eliminates spikes, sags, surges, transients, and all other over/under
voltage and frequency conditions, providing clean power to connected critical loads. In
addition to the equipment onsite, Securus operates and maintains three major
datacenters networked to the equipment installed on Pulaski County premises. Each
data center has its own Internet connection, UPS, and generator to ensure maximum
facility uptime. The traditional data circuits (MPLS, Frame Relay, VoIP) all have dual
connectivity feeds to/from the telecommunication carrier to our data centers.
The UPS systems in our Primary Data Center have 2N redundancy. Dual source power
runs through static bypass switch. Battery rooms support the UPS systems with gel cell
battery banks. Fifteen (15) minutes of battery backup is available at full load (such as,
90 watts/square foot). Each battery bank is continuously monitored to ensure optimal
operation. Upon loss of commercial power, paralleling switch gear automatically
powers all nine generators when commercial power is interrupted for more than 15
seconds; generators are shed to cover load as needed. Typically, the transition from UPS
to generator power takes 60 seconds.
7.2.12. All telephone equipment shall be powered by the telephone line, not require an additional
power source and shall have an Uninterruptible Power Supply (“UPS”) back-up power. A
separate power supply shall not be required. A power source will be available at the demarcation
location.
Read, agree and will comply.
The telephone instruments are line-powered and require no external wiring, backup
batteries, or electrical outlets at the telephone set locations. The UPS will be capable of
maintaining operation for up to four (4) hours or another reasonable time agreed to by
County.
Uninterruptible Power Supply Facility Backup
Securus will maintain an uninterruptible power supply (UPS) backup for the equipment
installed on County premises. Securus commonly uses Powerware 5115 UPS, which
eliminates spikes, sags, surges, transients, and all other over/under voltage and
frequency conditions, providing clean power to connected critical loads.

Pulaski County, IL RFP Inmate Telephone Service
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Powerware 5115 UPS

The Powerware 5115 rack mount UPS is a high-density power quality and backup
power protection solution ideal for servers, storage systems, network equipment, and
other critical devices. Delivering basic surge protection and backup power, the
Powerware 5115 rack mount UPS additionally offers the best UPS power protection
against five of the nine common power quality problems. The slim design and wide
range of UPS system installation possibilities make the Powerware 5115 rack mount
UPS the most versatile UPS power quality solution available.
Calls In Progress
The Integrated Access Device (IAD)s and uninterruptible power supply (UPS) maintain
all currently ongoing telephone calls for up to 30 minutes while blocking any additional
call attempts after the event. After 30 minutes, the system powers down to a quiescent
state that allows it to resume full operation automatically after commercial power is
restored. After power is restored, the system immediately restores call processing.
When commercial power is lost, there is no change in the operational characteristics of
the system. If commercial power is not restored prior to exhausting UPS power, the
system terminates all calls in progress and shuts down. If commercial power is restored
prior to exhausting UPS power, no change occurs in the operational characteristics of
the system.
7.2.13. Installation of all telephones and related equipment shall be accomplished during normal
business hours at the Facility(s) or as otherwise specified by the Site
Administrator/Administrator/Warden.
Read, agree and will comply.
7.2.14. Proposer shall clean-up and remove all trash and packaging materials resulting from work
performing. Unless otherwise specified by Pulaski County, no equipment, inventory or spare
parts shall be stored by proposer at the Facility.
Read, agree and will comply.

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7.2.15. Proposer shall correct any damage to PULASKI COUNTY’s property caused by
maintenance or installation associated with the ITS, including repairs to walls, ceilings, etc.
Read, agree and will comply.
7.2.16. Proposer shall install, repair and maintain all Proposer provided equipment and lines,
including but not limited to, any wiring or cable work required from the demarcation throughout
the Facility(s). All Proposers provided equipment, installation, maintenance, repair costs and all
costs or losses due to vandalism shall be the total responsibility of Proposer.
Read, agree and will comply.
7.2.17. Proposer shall indicate any environmental conditions required for the proposed ITS;
indicate whether Proposer proposes to make any changes to the phone room at the Facility(s)
based on the site evaluation.
Read, agree and will comply.
Our SCP can function in the following conditions:


Operating temperature:

32°F to 104°F



Storage temperature:

-4°F to 122°F



Relative humidity:

Up to 95% non-condensing

 AC total BTUs per hour:
11,130.63
The required power for our system is 3,262 volts-ampere.
7.2.18. Proposer shall provide written documentation indicating that all circuits have been tested
and all cables, pairs, fiber strands, blocks, etc. are legibly marked after the completion of each
installation.
Read, agree and will comply.
Securus will provide written documentation indicating that all circuits have been
tested, and that all cables, pairs, fiber strands, blocks, etc. are legibly marked after
completion of each installation.
Additionally, this quality control checkpoint ensures that all SCP calling options are
setup to meet the requirements of the County. Test call scenarios are completed and
phone labels, call durations, on/off times, administrative terminals, and other customer
configurations are verified.

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7.2.19. Proposer shall install/mount its equipment in accordance with PULASKI COUNTY’s
requirements.
Read, agree and will comply.
7.3. Transition
7.3.1. For the initial installation, Proposer will work with PULASKI COUNTY and the
incumbent inmate telephone service provider to ensure an orderly transition of services,
responsibilities and continuity of the services required by PULASKI COUNTY.
Read, agree and will comply.
As the incumbent, Securus will have no downtime to fulfill any request that Pulaski
County has detailed in the implementation of this RFP. Furthermore we are committed
to increasing your support on a day to day basis by providing you access to the many
levels of support that is at your fingertips:


Major Account Manager, Susan Fritz



ART (Account Relations Team) Member, Kelly Elza



Field Service Technician, Jon Glauer

7.3.2. Upon expiration, termination, or cancellation of the Agreement, Proposer shall accept the
direction of PULASKI COUNTY to ensure inmate telephone services are smoothly
transitioned. At a minimum, the following shall apply:
Read, agree and will comply.
7.3.2.1. Proposer acknowledges that the CDRs, call and visitation recordings, documentation,
reports, data, etc., contained in the ITS are the property of PULASKI COUNTY. PULASKI
COUNTY acknowledges the ITS hardware and software are the property of Proposer.
Read, agree and will comply.
Securus acknowledges that the call records, call recordings, documentation, reports,
data, etc., contained in the ITS are the property of Pulaski County. The ITS and related
applications shall at all times remain the sole and exclusive property of Securus.
Contractor acknowledges that the CDRs, call and visitation recordings, documentation,
reports, data, etc., contained in the ITS are the property of Pulaski County; provided
however, that data which constitutes Consumer Proprietary Network Information
(“CPNI”) shall remain the exclusive property of Contractor to the extent required by
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law. Pulaski County acknowledges that the ITS hardware and software are the property
of Proposer.
7.3.2.1.1. The CDRs, call and visitation recordings, documentation, reports, data, etc. shall be
available to PULASKI COUNTY by Proposer on the reporting interface for up to two (2) year
after contract termination.
Read, agree and will comply.
7.3.2.2. Proposer shall discontinue providing service or accepting new assignments under the
terms of the Agreement, on the date specified by PULASKI COUNTY. Proposer agrees to
continue providing all services in accordance with the terms and conditions, requirements and
specifications of the Agreement for a period not to exceed 90 calendar days after the expiration,
termination or cancellation date of the Agreement. Commissions will be due and payable by
Proposer to PULASKI COUNTY at the percentage provided in the Agreement until collect,
debit and/or pre-paid calls are no longer handled by Proposer.
Read, agree and will comply.

7.3.3. Proposer agrees to remove its equipment at the conclusion of the Agreement in a manner
that will allow the reuse of wiring/cabling associated with the ITS.
Read, agree and will comply.
7.4. ITS and User Application Specifications
7.4.1. The ITS shall be capable of providing all operational features and system requirements
applicable to all calls placed through the system, including local, long distance, international
calling and audio recording of visitation sessions.
Read, agree and will comply.
Securus’ SCP is a state-of-the-art system capable of providing all operational features
and system requirements applicable to all calls placed through the system, including
local, long distance, international calling, as well as audio recording of visitation
sessions. The advanced features of SCP provide extremely powerful and flexible tools
for controlling inmate calling, reducing fraud, increasing investigative capabilities, and
generating valuable administrative reports.
Custom-built for the corrections industry, by Securus Development, SCP is a fully
integrated platform of simple to use software tools, and computer and telephony
hardware. SCP’s hardware and software components readily adapt to the changing
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needs of a facility’s operations. SCP can monitor, record, and block/unblock inmate
telephone calls, and generate reports, all in real time.
Scalable and flexible, the system helps reduce labor demands by automating many tasks.
SCP also increases usability by providing anywhere, anytime access for authorized
personnel.
Securus’ SCP allows inmates the privilege of telephone communication while
simultaneously allowing administrative staff and investigators to maintain security
through a reliable and easy-to-use inmate call control system. Our SCP provides
security to the public through the following features:


Automated operators instead of live operators



Personal allowed number (PAN) lists that prohibit calls to numbers that are not
approved by the system administration



Inmate call monitoring and recording for investigative and safety purposes



Call duration settings and telephone on/off times



Call detail records for investigative purposes

 Fraud control features
Our SCP allows our customers to operate a smarter and more efficient jail. SCP’s
investigative tools permit a higher degree of accuracy and allow investigators to locate
inmate-calling information more quickly and reliably.
Routine inmate calling operations can be configured to require minimal administration,
allowing a facility’s staff to focus on what they do best—maintaining a safer, more
secure correctional environment. Our SCP also allows for immediate, real-time, live
monitoring of calls in progress.
All of these investigative and administrative resources are available to approved
personnel through single-point access to the SCP user interface. Access can be made
from any Windows-based computer with access to the Internet.
7.4.2. The ITS shall be configured to process all or any combination of the following bill types,
without limitation: collect, free, pre-paid collect, pre-paid card, debit and/or speed dial.
Read, agree and will comply.
Securus’ SCP can process all or any combination of collect, free, prepaid collect, prepaid
card, debit, and/or speed dial calls.

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7.4.3. Proposer agrees to install the quantity of telephones, pedestals, enclosures, booths, etc.
required by PULASKI COUNTY as outlined in Appendix A – Facility Specifications.
Read, agree and will comply.
As the incumbent, Securus can and will fulfill any request that Pulaski County has
outlined in Appendix A – Facility Specifications.
7.4.4. Proposer shall provide a sufficient number of lines, ports, channels, etc. to ensure inmates
are allowed to place calls 99.5% of the time.
Read, agree and will comply.
Securus’ SCP is a centralized call management system that has been installed in more
than 2,200 correctional facilities. The system is designed in such a way that additional
capacity is easy to add. We engineer our network for twice the capacity required to
prevent non-blocking of outbound calls or busy signals.
The central processing system is designed to be scalable for more capacity and is
monitored 24x7. When capacity of concurrent telephone calls reaches a threshold (not
at the limit), additional capacity is added.
Since the central processing system capacity is managed to keep ahead of call growth,
the maximum number of inmate phones is limited only by the connectivity delivered to
the facility which is infinitely scalable by adding additional circuit bandwidth to the site
and at the central data center when necessary.
Both the central platform and the individual site bandwidth are designed such that calls
are not blocked due to capacity constraints.
The central processing system and its network capacity can scale to many times their
current capacity within the current architecture and design.
7.4.5. The reception quality shall meet telecommunication industry standards and shall be at least
equal to the quality available to the general public. All telephones installed must include volume
control. Proposer shall accept PULASKI COUNTY’s reasonable decision regarding whether the
reception quality is acceptable.
Read, agree and will comply.
SCP’s reception quality will meet or exceed the quality available to the general public.
All telephone sets will include volume control. Securus will accept County's reasonable
decision regarding whether the reception quality is acceptable

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SCP Inmate Telephone System Reception Quality
The SCP provides a quality of voice connections that meet or exceed appropriate
industry standards in the United States and enacted by appropriate standards
organizations for transmitted and received levels, noise, cross talk, and frequency
range. Securus adheres to the Mean Opinion Score (MOS) standard of sound quality
measurement.
The Securus SCP system uses private circuits and digital signaling to provide
unsurpassed call clarity, which results in higher accuracy in fraud detection and
prevention, voice verification biometrics, and near perfect sound quality.
To experience the difference between digital and analog signaling, compare the quality
offered by a DVD or CD (such as digital signals) to that offered by audio or video tapes
(analog signals).
Many of our customers are thrilled when comparing our call
quality to that of their previous system. The following quote is
from the Kentucky Department of Corrections:
“The clarity of the call is so clear we were able to hear what was
going on in the background at the called party house, which was a
domestic dispute, in which we were able to send an officer out
quicker.”
Differences in call quality is distinct between digital and analog signaling and the two
methods use very different quality measurement scales to compare quality within their
respective signaling groups.
In the old analog environment, sound quality is measured on loss, noise, balance, and
grade of service metrics. Signal loss of each trunk is measured using a 1000 cycle tone
(milliwatt) which identifies the total circuit loss which is usually in proportion to circuit
length (mileage) and quality of the circuit itself (analog circuits using copper can be
very old and may not perform well in wet environments).
With digital signaling (used by Securus in our packet-based network), sound quality is
measured based a Mean Opinion Score (MOS). MOS is a subjective measurement that is
derived by averaging ratings given by independent auditors to determine an overall
score. Scores range from 1 (bad) to 5 (excellent). The standard for digital telephone
quality is considered a score of 3.7 or better. Even though digital signaling allows for
better detection for security threats, conversations can still be impaired if there is
significant (such as, greater than 100 milliseconds) packet loss or delays. This can
happen if signaling uses the public Internet or a private system that does not have the
necessary bandwidth to support the voice traffic.
Our SCP uses private Multi-Protocol Label Switching (MPLS) circuits within our
network. MPLS is widely accepted to be the premium service available for transporting
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digitized voice signals. Further, we use a mixture of G.711 and G.729a signaling protocol
and we dedicate enough bandwidth for each conversation over our private network to
keep packet delays under 100 milliseconds which provides the ability to achieve a MOS
of 4.3 (better than digitized telephone quality). The quality is transferred directly to our
recordings as we use only digital recording equipment for playback of calls.
7.4.6. Call acceptance by the called party shall be accomplished for all calls through Dual-Tone
Multi-Frequency (“DTMF”) confirmation (“positive acceptance”). Voice recognition is not an
acceptable method for positive acceptance.
Read, agree and will comply.
Call acceptance by the called party will be accomplished for all calls through DTMF
confirmation (positive acceptance). SCP requires the called party to positively accept a
call by pressing a predetermined digit on his/her telephone keypad.
Securus’ SCP uses a dual-tone multi-frequency (DTMF)-detection feature that prompts
inmates and called parties during call set up and acceptance. DTMF collection listens for
the inmate or called party to respond to the prompt. The system can also detect or
reject additional digits that are pressed after call completion on standard collect calls.
This DTMF prevention feature prevents inmates from obtaining and using a secondary
dial tone to place additional calls.
Securus’ DTMF detection is part of our extensive fraud prevention tools that are
provided with every SCP installation.
7.4.7. The ITS shall be capable of recognizing and distinguishing standard or irregular busy
signals, standard or irregular ringing signals, answering machines, digital voicemail, cellular
telephones, ring-back tones, etc. Proposer shall provide information on how the proposed ITS
will be able to meet this requirement.
Read, agree and will comply.
The ITS will be able to recognize and distinguish standard or irregular busy signals,
standard or irregular ringing signals, answering machines, digital voicemail, cellular
telephones, pagers, operator intercepts, quick disconnects, chain dialing, no voice from
called party, etc.
Our SCP uses industry-standard telephony cards that incorporate sophisticated answer
supervision techniques that allow the SCP to recognize and distinguish busy signals and
wireless devices. These advanced methods enable our SCP to distinguish a legitimate
call answer and call acceptance event from network ring/busy signals, answering
machines, operator intercepts, SIT (Signal Interface Tones), pagers, hacking, chain
dialing and other non-conforming telephone activity. If an inmate’s call was not
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completed due to one of these calling events, Securus’ SCP informs the inmate audibly,
providing the specific reason for termination.
Billing for inmate calls begins upon positive acceptance of the call by the called party.
SCP requires positive ‘called party’ acceptance using touch-tone telephones, for twoway conversation to take place. When the called party answers the phone, SCP’s answer
detection triggers the call acceptance voice message. This message announces the
inmate’s call and asks the called party to accept or reject the charges of a collect call.
The called party is instructed to dial a single digit on his or her own telephone
instrument to accept the collect call charges, or hang-up to disconnect the call and
refuse charges.
7.4.8. Proposer must assume all responsibility for fraud or unauthorized dialing occurring on the
ITS.
Read, agree and will comply.
Securus leads the inmate telephone industry in fraud prevention and detection through
our 90 patented features. The SCP will prevent switch hook dialing, and disconnect a
call immediately if the switch hook is pushed down or moved from its idle position.
Securus will assume all responsibility for fraud or unauthorized dialing as a result.

SCP Constant Fraud Controls
Perhaps the most significant emerging threat to unauthorized, fraudulent, and illicit
activity is call diversion schemes that mask the true destination of the call. Securus
provides the most advanced fraud detection capabilities in the correction industry.
Securus’ SCP continuously analyzes call data and system parameters to detect any
system anomalies, hardware failures, fraud indications, lowered revenue levels, or
unusual usage patterns. All telephone activity is logged and statistically analyzed to
detect any attempts at call forwarding, three-way calling, ‘hook-switch dialing’, ‘black
boxing’, ‘hacking’, or any other fraudulent telephone activities.
The SCP will provide, at a minimum, the following aids in preventing fraudulent use:


Detection of three-way calls (patented)



Elimination of secondary dialing



Prohibition of switch hook dialing



Limitation on the number of times a telephone number may be redialed by the
offender within a specific period of time (parameters to be set by the
Department)



Collection and prevention of DTMF



Detection of call forwarding
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The system, by default, does not allow the inmate to press additional digits. Our SCP
uses our patented DTMF collection techniques to only collect and act upon digits that
the system is expecting to be pressed. Unlike traditional premises-based systems, SCP
controls the call and buffers all information from when digits are pressed, to when they
are sent through the call flow.
For instance, the system asks for a language selection and expects a one-digit answer;
the system asks for a PIN and expects a max PIN length to be entered. After the call is
completed, the system does not expect the inmate to press any digits and will not read
any extra digits if they are pressed. Inmates could press as many digits as they want and
the system will not pass them through or react to them in any way. This makes it
impossible for inmates to receive a secondary dial tone or call anyone by dialing
additional digits after the call is completed. This patented feature is only available on
the SCP.
7.4.9. With each call, the ITS must provide an automated message to advise the called party that:
7.4.9.1. The call is coming from a correctional facility;
Read, agree and will comply.
SCP uses an automated operator to prompt for call set up and acceptance. The
automated operator announces the inmate’s call to the called party. We can customize
the announcement to your specifications. The announcement may state something
similar to the following, “You have a call from John Doe, an inmate at Tri-County Justice &
Detention Center. This call may be monitored and/or recorded.”
7.4.9.2. The call is coming from a specific inmate; and
Read, agree and will comply.
We can customize the announcement to your specifications. The announcement may
state something similar to the following, “You have a call from John Doe, an inmate at an
Tri-County Justice & Detention Center. This call may be monitored and/or recorded.”
7.4.9.3. The call may be monitored and recorded.
Read, agree and will comply.

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7.4.10. With each call, the ITS shall clearly identify the type of call being placed to the called
party: collect, free, etc. This recording must be free of any charges.
Read, agree and will comply.
With each call, SCP will clearly identify the type of call being placed to the called party.
This notification will be provided free of charge. To ensure complaints coming into the
facility are kept to a minimum, Securus’ SCP provides a convenience feature that allows
the called party to hear the call cost prior to acceptance. When the called party selects
this option, the prompt informs him or her of the initial fee and any additional per
minute costs.
7.4.11. Proposer shall indicate the number of times the ITS plays the call acceptance information
to the called party and whether the called party may interrupt the prompts by selecting a digit on
the keypad.
Read, agree and will comply.
When the called party answers the phone, SCP’s advanced answer detection triggers the
call acceptance voice prompt. The called party hears, “Hello, you are receiving a collect
call from John Doe, an inmate at the Tri-County Justice & Detention Center. This call is
subject to monitoring and recording.”
To ensure that the message has been delivered and received properly, the system plays
the inmate’s recorded name to the called party twice prior to termination. This too, is
configurable to meet the Pulaski County’s needs.
They then hear the following menu options:
“To accept this call, press 1.”
“To refuse this call press 2.”
“To hear the rates and charges for this call, press 7.”
“To block future calls to your number, press 6.”

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The following table describes how SCP’s automated operator assists called parties and
inmates:
SCP’s automated operator allows
called parties to:










Hear
Request a rate quote
Hear the name of the facility and
inmate calling
Accept or reject the call
Request to hear available balance of an
AdvanceConnectTM account or
available credit of the Direct Bill
account
Acknowledge that the call is going to
be monitored and recorded
Hear instructions on how to add more
money to their prepaid account or pay
their Direct Bill Account
Connect to a live agent to setup a
prepaid account
Choose to hear the prompts on the
system in English, or the language
selected by the inmate (if configured
for this option)
Hear optional marketing message (by
request of the County)
Block their number prior to accepting a
call using SCP’s patented Perma Block
technology

SCP’s automated operator
allows inmates to:











Listen to prerecorded
announcements
Select to place a collect or debit call.
If debit, PIN entry is requested and
inmates can hear available balance in
their account and the cost of the call
Select a specific language at the
beginning of the call (if configured
for this option)
Acknowledge that the call is going to
be monitored and recorded
Hear available call time (prompt will
tell the inmate call time limits based
on calling schedules or calling
restrictions)
Identify themselves by PIN or Voice
Biometrics (if configured)
Add, remove, and/or listen to the
phone numbers on their PAN list (if
configured)
Hear optional marketing message
(by request of the County)

During the call, random announcements (Voice Overlay) are played to both parties as
designated by the Pulaski County At one minute before the maximum call duration is
met the one minute remaining message will be played.
Securus’ SCP allows voice overlay messages to be played throughout the call as an
additional fraud protection feature. The established message may be programmed to
play at one-minute increments, or a random setting. An example of a voice overlay
message is “This call is from Tri-County Justice & Detention Center.”

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7.4.12. The ITS shall process calls on a selective bilingual basis: English and Spanish. The inmate
must be able to select the preferred language at the time the call is initiated.
Read, agree and will comply.
Securus’ SCP default system setup provides message prompts in both English and
Spanish. However, SCP may be configured to provide language prompt instructions to
the inmate in as many as nine additional language prompts as required by the County.
Inmates select a specific language at the beginning of the call process by dialing a single
digit.
During the call acceptance, the called party receives the acceptance instructions in
English first, and then receives an option to continue in the language the inmate
selected. This fraud deterrent feature eliminates possible attempts by the inmate to
confuse the called party with a language he/she does not understand.
Securus can provide additional languages, aside from English and Spanish. SCP supports
any written and spoken language that can be recorded. If we receive a request for a
language that is not currently recorded, Securus will have the English prompts
translated by a third-party vendor and recorded in the requested language. Some
examples of languages that Securus has implemented include, but are not limited to the
following:
Afrikaans

Hebrew

Romanian

Arabic
Bahasa

Hindi
Hungarian

Russian
Slovak

Bulgarian
Chinese (all dialects)

Icelandic
Italian

Slovene
Somali

Creole/Haitian

Japanese

Croatian

Javanese

Spanish (U.S., Mexico,
Puerto Rico,
Central and South
America, Castilian
dialects)
Swedish

Czech

Kannada

Tagalog

Danish
Dutch

Korean
Latvian

Taiwanese
Tamil

Estonian
Finnish

Lithuanian
Malay/Malayam

Telugu
Portuguese (Brazil and
Portugal dialects)

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Flemish

Marathi

Thai

French (Canadian and
Parisian dialects)
German/Bavarian

Norwegian

Turkish

Polish

Urdu

Greek

Portuguese (Brazil and
Portugal dialects)
Punjabi

Ukranian

Gujarati

7.4.13. For calls that are not completed, the ITS shall play a recorded message to the inmate
detailing why the call was not completed.
Read, agree and will comply.
All call records contain a “reason for termination” code that indicates why a call
ended.
All calls, regardless of their outcome, play a message for the inmate to know the
result of call acceptance. The recordings are based on the features and
functionality we will configure for Pulaski County. In addition, we can customize
every prompt for each individual site.
The following table provides a list of sample recordings for SCP. Securus can
provide additional, customized prompts to meet Pulaski County’s needs.
Description

Prompts: Exact verbiage

Call was detected by the system due
to be a three-way call

“No third party calls are allowed. This call is
being terminated.”

The PIN is already in use

“That PIN number is in use. Please hang-up and
try your call again at a later time.”

The PIN number is marked as
inactive

“Your PIN is inactive. Please hang-up and try
your call again at a later time.”

Max call duration was reached

“Thank you for using [brand name] {Securus}.“

Call was attempted outside the call
schedule

“No calls are allowed at this time. Goodbye.”

Called party hung up after the call
was in progress

“The person you called has hung up. Goodbye.”

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Description

Prompts: Exact verbiage

The called party hung up prior to
accepting the call, or an answering
machine

“Your call was answered but positive acceptance
was not received from the called party possibly
indicating an answering machine. Goodbye.”

Called party is busy

“The number you called is busy. Please try again
later. Goodbye.”

Called party did not answer the
phone

“The number you dialed was not answered.
Goodbye.”

The called party did not respond
when given the option to refuse the
call

“Your call was answered but positive acceptance
was not received from the called party possibly
indicating an answering machine. Goodbye.”

The called party chose the option to
refuse the call

“Your call was not accepted. Goodbye.”

The inmate did not enter in the
correct information

“You have entered an invalid response, please
hang up and try your call again.”

Call was terminated by the system
due to a system restriction
encountered (validation blocked
number, invalid npaxx, or less than
10 digits of phone numbers etc.)

“That number is restricted. Goodbye.”

Call was terminated by the system
due to system failure prevented the
call from connecting. (Example due
to gateway failure, join conference
failure)

“The number you dialed was not answered.
Goodbye.”

Commissary system experienced a
failure and we cannot communicate

“The debit system is down; please try your order
again later. Please hang-up and try your call
again at a later time.”

The inmate tried to enter in too
many digits

“Your allowed numbers list is full. Goodbye.”

The number was not found on the
inmate's PAN list or was an
international number where they do
not have an international prepaid
account

“The number you dialed is not on your approved
calling list.”

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Description

Prompts: Exact verbiage

Jail staff disconnected call through
live monitor

“This call is being terminated by the facility.”

The balance is lower than needed to
place the call

“The prepaid account balance is lower than
needed to place this call.”

Debit balance is lower than needed
to place the call

“You do not have sufficient funds to continue this
call. Please hang-up and try your call again at a
later time.”

Wrong voice mail box entered

“That is not a valid mail box id. Thank you for
using {product name} [example: the Crime Tip
System].”

Wrong voice mail box entered

“That is not a valid voice mailbox number.”

Pin is not in use, but locked for some
reason other than being in use

“Your PIN is frozen. Please hang-up and try your
call again at a later time.”

Call was blocked through validation

“The number you dialed is blocked from receiving
collect calls at this time.”

Inmate confirmed commissary
order

“Your order is being processed excluding any
restrictions or limits.”

If a PIN Lock fails for any reason (a
communication error, e.g.), the call
terminated according the
configuration, then the CDR report
displays the Termination Category
as ‘PIN Lock Error’.

“Your account has been suspended.”

Manually entered block in global list
or PAN list

“The number you dialed is blocked from receiving
calls at this time.”

Inmate Account is currently
suspended

“Your account has been suspended. Goodbye.”

Maximum allowed calls has been
reached

“The prepaid number you have dialed cannot be
processed at this time.”

Maximum allowed minutes of
calling has been reached

“The prepaid number you have dialed cannot be
processed at this time”

Maximum allowed minutes per
month has been reached

“The prepaid number you have dialed cannot be
processed at this time”

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Description

Prompts: Exact verbiage

inactive debit account

“Your account information cannot be verified at
this time.”

Maximum concurrent calls have
exceeded

“Your account information cannot be verified at
this time.”

Invalid Debit PIN

“Your account information cannot be verified at
this time.”

Insufficient funds

“Your prepaid account does not have enough
funds to complete this call.”

Debit account has a zero balance

“Your prepaid account does not have enough
funds to complete this call.”

The number called was busy

“The number you called is busy, Please hang up
and try your call again at a later time.”

debit call invalid phone number

“You have entered an invalid telephone number.”

debit calls was not answered

“Your call was not answered.”

Unable to supply rate for call

“Unable to identify the rates for the number
dialed, Please hang up and try your call again at
a later time.”

Debit call failed for an unknown
reason,

“Your call cannot be completed this time. Please
try it again later.”

The PIN is not authorized to place
calls from the associate site or
phone or group of phones

“Your PIN is not authorized for use at this
facility.”

PIN is not valid, as in, it is not found

“That is not a valid PIN number. Your account
information cannot be verified at this time.
Please hang-up and try your call again at a later
time.”

Called party block. Called party
pressed 6 to block their number
from being called

“The number you are calling is blocked from
receiving calls at this time.”

Maximum allotted calling limits
have been reached

“You have reached your maximum number of
calls allowed.”

The call ended due to time limit

“Thank you for using [brand name] {Securus}.”

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Description

Prompts: Exact verbiage

Caller hung up during the voice mail
messages

“Thank you for using [brand name] {Securus}.”

Called party did not consent to
charges

“Thank you for using [brand name] {Securus}.”

7.4.14. ITS shall allow free calls for the inmate telephones identified in Appendix A – Facility
Specifications. Free calls shall require an inmate to enter a PIN to place a call, and all free calls,
excluding calls to attorneys, shall be recorded.
Read, agree and will comply.
The SCP ITS will allow free calls for the inmate telephones identified in Appendix A –
(pre-bid meeting, (1) one free (5) five minute call phone at booking phone) all other
free calls will be placed from the inmate pods. Free calls will require an inmate to enter
a PIN to place a call, and all free calls, excluding calls to attorneys, will be recorded.
Securus will provide signage to post near the free telephones to notify inmates that all
free calls are subject to recording and monitoring. The signage will also include
instructions for placing a call to an attorney which will not be subject to recording and
monitoring.

SCP Free Calls
Securus will provide free calls to designated individuals, including court, foreign
consulates, and other authorized calls, as determined by Pulaski County. SCP is
compatible with providing these calls through any or all inmate telephones so that
Pulaski County staff is not responsible for escorting inmates to a designated telephone.
SCP will apply parameters for automated management of the number of calls, call
duration, time of day access, and phone(s) from which calls were initiated.
Authorized Pulaski County staff can add numbers to the free call list through the SCP
user interface, as shown in the following figure.
Securus will provide free calls to designated individuals, including court, foreign
consulates, and other authorized calls, as determined by Pulaski County. SCP is
compatible with providing these calls through any or all inmate telephones so that
Pulaski County staff is not responsible for escorting inmates to a designated telephone.
SCP will apply parameters for automated management of the number of calls, call
duration, time of day access, and phone(s) from which calls were initiated.
Authorized Pulaski County staff can add numbers to the free call list through the SCP
user interface, as shown in the following figure.
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Configuring Free Calls
Proprietary and Confidential

Easily comply with legal or regulatory free call requirements.



Manage free calls with no manual intervention.



Prevent the abuse of free calls and the resulting loss of calling revenue.

How It Works
When a new inmate is added to the SCP or re-activated after being released, they will
receive their first “X” number of calls free from any phone group where First Calls Free
is configured. For example, if Pulaski County requires that each inmate is allowed two
free phone calls on the group of phones in the booking area, SCP will allow those two
calls at no charge. The third phone call (or a phone call at a different phone group)
would be charged.
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Other advantages of First Calls Free are:




It is configurable by both number of free calls and phone groups, providing
facilities with complete free call control.



All number blocking restrictions and inmate suspension restrictions can still be
applied to the free calls.

Configure First Calls Free in SCP
Proprietary and Confidential

First calls are free on
activation of an account or
creation of a new account –
automatically provided
through SCP.

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Limiting the number of free calls that can be connected, regardless of called
party acceptance status



Limiting the number of free calls the called party positively accepts

To provide further automation and relieve Pulaski County of additional administrative
tasks, SCP also allows the County to define how often the timeframe on the Calling
Restrictions resets.
The allotted number of free call connects and/or accepts can be configured to reset
daily, weekly, or monthly. The “daily” reset can be configured by the number of days.
For example, every three days an inmate can place one accepted free call.
In addition, authorized Pulaski County users can specify what day of the month and/or
week the rule is reset.

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Configuring Free Call Restrictions in SCP
Proprietary and Confidential

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Setting Free Calls in Global Lists
Proprietary and Confidential

121

7.4.15. Following the dialing sequence, Proposer shall indicate whether the ITS can be
configured to:
7.4.15.1. Allow inmates to remain muted while still being able to hear the call progress (ex:
ringing on the line, voicemail pick-up, etc.);
Read, agree and will comply.
The SCP can be configured to allow the inmate to remain muted while hearing the call
progress through the SCP’s Mute Acceptance and Call Progression feature. This SCP
feature is available to customers who wish the system to be configured to either allow
the inmate to hear the call progression, or mute call progression to the inmate.
In the unmuted form, the SCP allows an inmate to hear the call setup and processing to
determine if a busy, reorder, or SIT tone with message is played, or if an answering
machine, voicemail, or similar feature answers the phone.
For obvious security purposes, the SCP system ensures the line of communication is
fully muted until the system detects positive acceptance key-press by the called party.
The inmate can never speak to the called party until the end user positively accepts the
call. This applies to both collect and prepaid calls.
7.4.15.2. Place the inmate on-hold and not permit the inmate to hear the call progress.
Read, agree and will comply.
In the muted form of SCP’s Mute Acceptance and Call Progression feature, inmates can
be placed on hold and not allowed to hear the call progression.
7.4.16. In no event shall the inmate be allowed to communicate with the called party until the
call is positively accepted.
Read, agree and will comply.
For obvious security purposes, the SCP system ensures the line of communication is
fully muted until the system detects positive acceptance key-press by the called party.
The inmate can never speak to the called party until the end user positively accepts the
call. This applies to both collect and prepaid calls.

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7.4.17. The ITS shall be able to program a specific speed dial code to selected telephone
numbers as determined by PULASKI COUNTY and at no cost to PULASKI COUNTY and
without the assistance of Proposer.
Read, agree and will comply.
Securus’ SCP provides our partnering facilities with a virtually unlimited set of
programmable speed dial numbers that may be entered from any inmate telephone. A
standard speed-dial table can translate a dialed number into another dialed number.
This allows for absolute translations of a 10-digit number into another.
The speed dial numbers “101” or “111”, for example, may represent specific requests
such as inmate medical alerts or officer assistance requests. The speed dial feature will
be provided at no cost to Pulaski County.

Assign Speed Dial Code
Proprietary and Confidential

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7.4.18. The ITS shall be capable of processing and completing international collect calls.
Proposer must specify how international collect calls are processed and completed via the
proposed ITS.
Read, agree and will comply.
Securus can process international calls. Securus provides several options to process
International calls via prepaid services. Securus has provided prepaid debit calling for
numerous correctional facilities since 1993, including the Federal Bureau of
Immigration and Naturalization which requires mostly access to International numbers.
Our customers use a variety of prepaid services from simple calling cards to trust fund
calling deducted from the inmate’s trust fund account.
Securus provides the most robust and flexible prepaid calling program, in addition to
traditional collect call service. Further, Securus has the longest, most widely used
prepaid calling capabilities, with more than 2,200 locations using some form of prepaid
calling. Securus currently offers a vast array of inmate prepaid calling options including:
 Inmate prepaid card: Inmate purchases prepaid calling card at the commissary
and uses his PIN to access
 Prepaid account for inmate: Friends and family members fund an inmate
prepaid account through any of the Securus funding options
 Inmate trust fund account: Inmate funds are directly debited from the inmate’s
trust fund account (optional, requires trust fund integration)

International Collect Calls
Securus can process all international collect calls where Securus has billing
arrangements with foreign telephone system operators.
Currently, Securus has an agreement with Nations Broadband, which provides collect
calling access to Mexico and other foreign countries. Nations Broadband is limited in
what they can charge because prevailing rates will always be determined by the
terminating international country.
The Securus plan includes our understanding and agreement that Securus will complete
all international prepaid and debit calling calls placed at the rate listed in the debit
calling rates. Pulaski County inmates will be able to use prepaid accounts setup by
friends or family members to make international calls to Mexico, Latin America and
many other international destinations. This is the preferred billing method to maintain
security and fraud control.
The inmate simply follows the normal call prompts for prepaid calls. If the called
number is listed on the prepaid account, the attempted call can be funded. To the
inmate, it will seem like a collect call and will be billed to the prepaid account at the
international collect rate.
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7.4.19. The ITS user application shall allow PULASKI COUNTY to query the Call History for
inmate activities and calling patterns.
Read, agree and will comply.
Securus’ SCP user interface allows Pulaski County to query the CDRs for inmate
activities and calling patterns. The SCP user interface allows authorized users to
identify search criteria and add filters to the CDR queries. Once generated, reports can
be exported. Please refer to “Appendix I: Sample SCP Reports,” for examples.

Standard Reports
Securus’ SCP (Secure Call Platform) has a dedicated reports writer that provides
investigative information based on the call detail records. This sophisticated reporting
tool provides a reporting interface into all calling activities. Reports can be generated
online and exported in:


Excel



CSV (Comma Separated Values)

 Adobe PDF format
Users can search and analyze call details on all calls placed from each inmate telephone
through SCP. These details include date, time and duration, telephone number or
origination and destination—if used—inmate ID, reason for termination, and much
more. SCP retains call details on all call attempts. Users can customize the standard
reports by varying search criteria, such as date range, facility, or call length.

THREADS
The Securus THREADS platform is a powerful and easy to use investigative
platform that provides law enforcement with focused leads. THREADS analyzes
corrections and communications data such as the following in order to generate
focused and targeted investigative leads for investigators:


Inmate information



Call data from SCP



Public phone records (obtained through normal legal process)



Cell tower dumps



Data from confiscated cell phones (text messages, emails, calls, contacts,
pictures)



Called party data including billing name and address, communication history,
and much more
Leads could include suspicious calling patterns, suspicious inner circles, communication
events to numbers on a bounce list, associations between multiple inmates, and their
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correlation to called parties, chain dialing to determine the most likely boss or leader,
and much more.
In addition, this powerful software provides dayroom-based analysis that discovers
leads irrespective of a PIN being used by the inmate such as common contact reporting
showing inmates who are facilitating communications between different areas of the
institution. Investigative staff can easily uncover patterns of fraternization between
inmates and correctional officers, discover common contacts between inmates and
called parties, and customize the information and reporting to filter out irrelevant
calls such as girlfriends or legal counsel from analysis.
Detect Criminal Organizations
THREADS will detect criminal organizations being run from within jail, detect threeway calling patterns when multiple inmates are talking to one called party at the same
time, find associations of multiple called parties based on who is calling them and who
they call, and identify inmates who possibly have a cell phone based on calling patterns
and hole detection.
Not only with THREADS help to determine a high probability of an inmate using a
cell phone, but it also allows for the information obtained off the cell phone (once
confiscated) to be directly imported into THREADS whereas the data becomes part of
the available pool of data to build targeted leads.
THREADS is used by law enforcement to connect the dots and provide valuable
intelligence in order to lead the investigator in the right direction. The THREADS
product analyzes data to identify the most likely suspects. Once the suspects and
leads are identified, the investigator still follows their normal legal process to build a
case against the suspect.

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Activity and Hole Detection
Proprietary and Confidential

Timeline charts and graphical analysis make it easy to reveal periods of high-intensity
calling and other calling patterns on a graphical and interactive timeline. This
technology identifies the inmate even if the calls are masked by another inmate’s
PIN and eliminates the human intervention by receiving actionable intelligence at
the push of a button. Additionally, Threads allows you to set up automated
notifications, which will e-mail an investigator when information is found.
7.4.20. The ITS user application shall allow the following search criteria and filters to be applied
to the Call History queries:
7.4.20.1. Inmate Name (First, Last);
Read, agree and will comply.
7.4.20.2. Inmate Personal Identification Number;
Read, agree and will comply.

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7.4.20.3. Date Range (Start Date/Time and End Date/Tim);
Read, agree and will comply.
7.4.20.4. Facility(s);
Read, agree and will comply.
7.4.20.5. Called Number;
Read, agree and will comply.
7.4.20.6. Originating Number;
Read, agree and will comply.
7.4.20.7. Station Name;
Read, agree and will comply.
7.4.20.8. Call Type;
Read, agree and will comply.
7.4.20.9. Bill Type;
Read, agree and will comply.
7.4.20.10. Duration (minimum and maximum);
Read, agree and will comply.
7.4.20.11. Flagged Calls;
Read, agree and will comply.

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7.4.20.12. Monitored Calls;
Read, agree and will comply.
7.4.20.13. Completion Type;
Read, agree and will comply.
7.4.20.14. Call Jurisdiction;
Read, agree and will comply.
7.4.20.15. Pre-Paid Card ID Number;
Read, agree and will comply.
7.4.20.16. Visitation Phone(s); and
Read, agree and will comply.
7.4.20.17. Custom Search.
Read, agree and will comply.
SCP provides standard reports with parameter fields that allow the user to define the
information content of each report based on the following criteria options:



Per phone, per location, and per inmate



Destination number (partial and/or full number entry)



Date and time range



Call frequency



Call type (i.e., completed, incomplete, blocked, etc.)



Number restriction and/or status assignment



Personal allowed number cross-referencing



Graphical display of call fluctuation



Broad search with no data entry
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

Suspected fraudulent call activity



Inmate name



Inmate PIN, if used, and/or account number



Prepaid calling card number

Sample Frequently Called Number Report
Proprietary and Confidential

Enter a threshold for the
number of times a number
was called to initiate the
report.

Select date range and other
criteria to narrow the
results.

Call Frequency results
display each dialed
number meeting or
exceeding the defined
threshold. By clicking on a
frequency amount, all call
detail information for the
calls are displayed.

The FCN feature allows investigators to generate a report by entering a frequency
threshold that instructs the system to search for only those numbers that have been
called a certain number of times throughout the facility. For example, by entering “50”
in the parameter field, the system shows only those numbers that have been called 50
or more times within a designated timeframe.
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After the report appears on-screen, clicking the mouse produces a second report that
represents all areas of the facility from which a specific number has been called.
Investigators can use this report to analyze data and determine specific call patterns,
detail suspicious activity, and selectively assign a watched number status to potential
fraudulent numbers.
A full set of reports that administrative users need daily, as well as a full set of
investigative reports, makes Securus’ Standard Reports generator anything but
standard.
7.4.21. The ITS user application shall allow Call History query results to be exported in a format
selected by PULASKI COUNTY(.csv, PDF, Microsoft Excel 2010 or greater, etc.). Provide
screen shots of the user application to demonstrate Proposer is able to meet this requirement.
Read, agree and will comply.
Securus’ Investigative Report modules allow investigators to save a report as a file, in
Adobe® PDF format, Microsoft Excel, or Comma Separated (CSV). Users can save
reports to several destinations or upload data from the report into their own database
for further analysis. This feature provides fast and convenient access to reports for
future retrieval or sharing and further data analysis through statistical tools such as
Microsoft Excel.

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Exporting CDR Results
Proprietary and Confidential

7.4.22. The ITS user application shall be equipped, at a minimum, to generate the following
standard reports in addition to the CDRs:
7.4.22.1. Call Statistics by Date Range;
Read, agree and will comply.
7.4.22.2. Frequently Called Numbers;
Read, agree and will comply.
7.4.22.3. Frequently Used Personal Identification Numbers;
Read, agree and will comply.

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7.4.22.4. Commonly Called Number;
Read, agree and will comply.
7.4.22.5. Call Detail Report;
Read, agree and will comply.
7.4.22.6. Gross Revenue Report by Date Range;
Read, agree and will comply.
7.4.22.7. Called Party/Number Accepting Report;
Read, agree and will comply.
7.4.22.8. Dialed Digit Collection on both caller and called party
Read, agree and will comply.
7.4.22.9. Total Calls;
Read, agree and will comply.
7.4.22.10. Calling List (PAN) Report;
Read, agree and will comply.
7.4.22.11. Pre-Paid Card Report;
Read, agree and will comply.
7.4.22.12. Debit Usage Report;
Read, agree and will comply.

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7.4.22.13. Debit Balance and Funding Report;
Read, agree and will comply.
7.4.22.14. Pre-Paid Card Balance Report;
Read, agree and will comply.
7.4.22.15. Bill and Call Type Distribution;
Read, agree and will comply.
7.4.22.16. Phone Usage;
Read, agree and will comply.
7.4.22.17. Reverse Look-Up;
Read, agree and will comply.
7.4.22.18. User Audit Trail;
Read, agree and will comply.
Pulaski County can customize and print the standard reports available through the SCP
user interface by defining the content of the parameter fields based on the following
information:


Customer, site, phone group, and phone



Destination number (partial and/or full number entry)



Date and time range



Call frequency



Call type (i.e., completed, incomplete, blocked, etc.)



Number restriction and/or status assignment



Personal allowed number cross-referencing



Graphical display of call fluctuation



Broad search with no data entry



Suspected fraudulent call activity (3-Way, RCF etc)
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

Offender name



Offender’s First and/or Last Name, PIN, if used, and/or account number



Destination zone

 Watched, Private, and Test Call.
Pulaski County users also have the ability to customize standard reports by changing
search criteria—such as date range, facility, or call length. Pulaski County can also
search and analyze call details, including the date, time, and duration of a call, telephone
number, origination, destination, offender ID, reason for termination, and much more.

Standard Reports Available Through the SCP User
Interface
Securus’ SCP has a dedicated reports writer that provides investigative information
based on the call detail records. This sophisticated reporting tool provides a reporting
interface into all calling activities. Reports can be generated online and exported in:


Excel



CSV (Comma Separated Values)

 Adobe PDF format
Users can search and analyze call details on all calls placed from each offender
telephone through SCP. These details include date, time and duration, telephone
number or origination and destination—if used—offender ID, reason for termination,
and much more. SCP retains call details on all call attempts. Users can customize the
standard reports by varying search criteria, such as date range, facility, or call length.
SCP provides standard reports with parameter fields that allow the user to define the
information content of each report based on the following criteria options:


Per phone, per location, and per offender



Destination number (partial and/or full number entry)



Date and time range



Call frequency



Call type (i.e., completed, incomplete, blocked, etc.)



Number restriction and/or status assignment



Personal allowed number cross-referencing



Graphical display of call fluctuation



Broad search with no data entry



Suspected fraudulent call activity



Offender name
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

Offender PIN, if used, and/or account number



Prepaid calling card number

 Destination zone (i.e., local, interLATA, interstate, intraLATA, international)
The Investigative Reports section compiles the data and opens the information in a
report format, on the workstation monitor. Investigative Reports provides multiple
functions for call playback, copying calls to remote media. Authorized personnel can use
this unique application to generate a report with little or no concrete information
available.
For example, SCP’s frequently called number (FCN) report shows information relative
to the amount of calls to a particular number and reflects the facility location from
which the number was called.
The FCN feature allows investigators to generate a report by entering a frequency
threshold that instructs the system to search for only those numbers that have been
called a certain number of times throughout the facility. For example, by entering ‘50’ in
the parameter field, the system shows only those numbers that have been called 50 or
more times within a designated timeframe. After the report appears on-screen, clicking
the mouse produces a second report that represents all areas of the facility from which
a specific number has been called. Investigators can use this report to analyze data and
determine specific call patterns, detail suspicious activity, and selectively assign a
watched number status to potential fraudulent numbers.
A full set of reports that administrative users need daily, as well as a full set of
investigative reports, makes Securus’ Standard Reports generator anything but
standard.
Call Detail Report
The Call Detail Report (CDR) provides Pulaski County investigators with an intuitive
and user-friendly report that enables them to view or search on virtually anything
related to an offender call, including:


Site name from which the call was placed



Phone location as labeled in the system



Facility code



Dialed number



Start date/time



End date/time



Duration of call



Offender Account Number



Offender PIN
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

Prepaid card number if used



Offender first, middle, and last name



Type of call (voice mail, person call, prepaid call, debit call, etc.)



Status of call (complete/incomplete)



Reason for call termination



Reason for block



Call properties (watched number, RCF detected, three-way attempt, private
number)



Destination zone



Desired results per page

Call Detail Report
Proprietary and Confidential

User friendly, customizable
Search Engine

Point and
click to
export data.

Apply a number of different
actions to the call record.

Comprehensive, critical call
detail information

Also, Call Detail Record (CDR) reports allow users to:


Add notes to a call record or a tracking number
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

Mark the notes private or public



Play the call



Copy the call to a management folder for download



Download the call immediately with a one click operation



Extend the call expiration date if it is approaching the agreed upon storage
threshold



Export the report results (all reports in SCP can be exported)



Select a single site, all sites, or only-allowed sites, and specify information by
phone, phone group, or the entire customer profile.

Call Frequency Report
The Call Frequency Report allows Pulaski County users to look up phone numbers in
the system that have been called a certain number of times within a given time frame.
Search criteria include:


Threshold (Number of times a phone number was called)



International



Watched



Private



Termination Category



Call Type



Call Status



Date Range

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Call Frequency Report
Proprietary and Confidential

Enter a threshold for the
number of times a number
was called to initiate the
report.

Select date range and other
criteria to narrow the
results.

Call Frequency results
display each dialed
number meeting or
exceeding the defined
threshold. By clicking on a
frequency amount, all call
detail information for the
calls are displayed.

Call Tracker Report
The Call Tracker Report allows Pulaski County users to track CDR notes. (Notes made
by themselves or other investigators.) Authorized Pulaski County users can export
report results to Excel, PDF, and CSV file formats.
Search criteria include:


Not Shared (when checked, shows the user’s notes that are flagged to “not
share” with others)



Tracking number



First and last name



Custody Account and PIN



Dialed number



Notes (allows users to conduct a search using key words included in the notes)



Date range



Results per page

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Call Tracker Report
Proprietary and Confidential

Use comprehensive search
criteria to find CDR Note.

View and interact with
results. Click CDR icon to
view full details about call
records.

Hourly Usage Report
The Hourly Usage Report shows Pulaski County users the number of phone calls that
have taken place within a given date and time range. Pulaski County users may export
the data to Adobe PDF. Search criteria include:


International



Watched



Private



Call Status (Complete and/or Incomplete Calls)



Date and Time (Maximum one week search)

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Hourly Usage Report
Proprietary and Confidential

Hourly Usage Report – is a
valuable administrative report
that displays the number of
phone calls that have taken
place within a given date and
time range. Search criteria
includes international, watched,
private, call status, and
date/time.

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Covert Alert Call Detail Record Report
The Covert Alert Call Detail Record Report shows Pulaski County users if any Covert
Alerts have been triggered over a specified date and time range. Results may be
exported to Excel, PDF and CSV file formats. Search criteria include:


Alertee Phone Number (The person that the phone call was forwarded to i.e.
investigator)



Alertee first and last name



Dialed Phone Number



Custody Account and PIN



First and last name



Termination Category



Call Status



Date/Time range

Covert Alert Call Detail Record Report

Proprietary and Confidential
SCP’s Covert Alert feature and reports have
assisted in many criminal investigations
throughout the country.

Select criteria such as who
was alerted, what happened,
call status, call start and end,
duration or dialed number.

Click the CDR icon to the left of
each record to display full call
detail information for each call.

Officer Check-In Report
The Officer Check-In Report shows when Pulaski County officers have “checked-in” at
different phones and any messages they have left. Also, allows Pulaski County users to
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listen to recorded messages from the report. Results are exportable to Excel, PDF, and
CSV file formats. Search criteria include:


Account number (Of the officer)



PIN (PIN number associated to an officer)



Officer ID



User Name (SCP user ID of the officer if he/she has one)



First and Last Name



Call Status



Date and Time Range



Results per page

Officer Check-In Report
Proprietary and Confidential

Personal Allowed Number Frequency Report
The Personal Allowed Number (PAN) Frequency Report shows phone numbers that
appear in multiple PAN lists. Pulaski County Users enter threshold numbers to define
search criteria. For example, a threshold of “four” will show phone numbers that
appears in PAN lists more than four times.

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Personal Allowed Number Frequency Detail Report
The PAN Frequency Detail Report allows Pulaski County user to search PAN lists to see
phone numbers that appear more than once.

Personal Allowed Number Frequency Report
Proprietary and Confidential
Investigators enter a
number into the threshold
criteria field to research
how many times phone
numbers appear among
the PAN lists of their
facility and site(s).

By selecting the
magnifying glass next to
the displayed frequency
number, users can run a
detail report. This report
displays information about
each inmate having the
number on their PAN list.

CrimeTIP Report
The CrimeTIP report allows Pulaski County users to search for and listen to any
anonymous crime tip messages that may have been left by offenders, outside parties, or
officer replies. Search criteria include:


Mail Box ID



Call Type



Date/Time Range



Results per page

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CrimeTIP Report

Proprietary and Confidential

Crime Tip search
criteria

Crime Tip details and
available actions.

Informant Line Report
The Informant Line Report allows Pulaski County users to search for calls placed to the
informant line and distinguish these calls from regular offender calls. Search criteria
include:


Site name from which the call was placed



Phone location as labeled in the system



DOC code



Dialed number



Start date/time



End date/time



Duration of call



Offender Account Number



Offender PIN



Prepaid card number if used



Offender first, middle, and last name



Type of call (voice mail, person call, prepaid call, debit call, etc.)
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

Status of call (complete / incomplete)



Reason for call termination



Reason for block



Call properties (watched number, RCF detected, three-way attempt, private
number)



Destination zone (local, intrastate, interstate, international)



Desired results per page

Informant Line Report

Proprietary and Confidential

Informant Line
search criteria

Informant Line details
and available actions.

Secure Call Platform Debit Report
The SCP Debit Report allows Pulaski County users to:


Query Offender Debit/Prepaid call detail records (CDRs) by the user specified
criteria



View all debits and credits that occurred during a specific time period for an
individual offender; for all offenders within a facility; or for all facilities

A full set of reports that administrative users need daily, as well as a full set of
investigative reports, makes Securus’ Standard Reports generator anything but
standard.

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Pulaski County can customize the standard reports available through the SCP user
interface by defining the content of the parameter fields based on the following
information:


Customer, site, phone group, and phone



Destination number (partial and/or full number entry)



Date and time range



Call frequency



Call type (i.e., completed, incomplete, blocked, etc.)



Number restriction and/or status assignment



Personal allowed number cross-referencing



Graphical display of call fluctuation



Broad search with no data entry



Suspected fraudulent call activity (3-Way, RCF etc)



Offender name



Offender’s First and/or Last Name, PIN, if used, and/or account number



Prepaid calling card number



Destination zone

 Watched, Private, Voice Biometrics, and Test Call.
Pulaski County users also have the ability to run ad hoc reports via customization of
standard reports by changing search criteria—such as date range, facility, or call length.
Pulaski County can also search and analyze call details, including the date, time, and
duration of a call, telephone number, origination, destination, offender ID, reason for
termination, and much more. The SCP retains call details on all call attempts.

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Secure Call Platform Debit Report

Proprietary and Confidential
By using the criteria in
the search area, users
can run reports
detailing and totaling
SCP Debit activity and
balances for their
facility.

Export capabilities for reports
Authorized Pulaski County users have fast and convenient access to SCP reports. They
can save, retrieve, and share reports in the following file formats:


Adobe® PDF



Microsoft Excel

 Comma Separated (CSV)
Also, Pulaski County users can save reports to multiple destinations or upload data
from the report into their own database for further analysis.
7.4.23. The ITS user application shall allow COUNTY to export the reports in a format selected
by PULASKI COUNTY(.csv, PDF, Microsoft Excel 2010 or greater, etc.). Provide screen shots
of the user application to demonstrate Proposer is able to meet this requirement.
Read, agree and will comply.
Reports can be generated online and exported in:


Excel



CSV (Comma Separated Values)



Adobe PDF format
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Exporting CDR Results

Proprietary and Confidential

7.4.24. The ITS shall have the capability to customize reports in a form mutually agreed upon by
PULASKI COUNTY and Proposer.
Read, agree and will comply.
Securus’ SCP has a dedicated reports writer that provides investigative information
based on the call detail records. This sophisticated reporting tool provides a reporting
interface into all calling activities. Reports can be generated online and exported in:


Excel



CSV (Comma Separated Values)

 Adobe PDF format
Users can search and analyze call details on all calls placed from each inmate telephone
through SCP. These details include date, time and duration, telephone number or
origination and destination—if used—inmate ID, reason for termination, and much
more. SCP retains call details on all call attempts, except those to blocked numbers.
Users can customize the standard reports by varying search criteria, such as date range,
facility, or call length.
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SCP provides standard reports with parameter fields that allow the user to define the
information content of each report based on the following criteria options:


Per phone, per location, and per inmate



Destination number (partial and/or full number entry)



Date and time range



Call frequency



Call type (i.e., completed, incomplete, blocked, etc.)



Number restriction and/or status assignment



Personal allowed number cross-referencing



Graphical display of call fluctuation



Broad search with no data entry



Suspected fraudulent call activity



Inmate name



Inmate PIN, if used, and/or account number



Prepaid calling card number

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Manage, Create, Edit, Predefine User Levels in SCP
Proprietary and Confidential

The administrator may modify the initial access levels and/or create additional levels
based on facility clearance objectives and designated entry to each tool in accordance
with this requirement. A user log is provided illustrating the user name, time of access,
and modules accessed.

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Create New Security Templates
Proprietary and Confidential

7.4.25.2. The creation, modification and deactivation of inmate accounts;
Read, agree and will comply.
With the SCP user interface, authorized Pulaski County users can create, modify, and
deactivate inmate accounts.
The open architecture SCP system easily integrates with Pulaski County’s Jail
Management System (JMS). Integration capabilities will allow for an automated transfer
of inmate data into the SCP system, which enables a better use of staff time by
automating manual processes, in areas of managing PAN/PIN, attorney lists, debit
calling, visitation management, and inmate releases.

PIN Administration
SCP enables facilities to administer Personal Identification Numbers (PINs) for each
inmate. PIN numbers are created by linking an inmate’s Custody Account (all the
information about an inmate, plus information such as call schedule, call durations, and
more) to an inmate’s PIN number. The number can be configured as follows:


The same as the inmate’s Custody Account or a completely different number



4 to 16 digits; also, the system can randomly generate an entire PIN with a push
of a button or add a specific number of digits to the end of a PIN.
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PIN generation may occur by uploading files provided from the provider and/or
Commissary using Securus’ E-Imports application, or by manual input through the SCP
user interface. Typical scenarios include the following:


No PINs exist (requires manual input through the SCP)



Existing PINs from previous contractor where no JMS and/or Commissary
integration is required (requires manual input through SCP)



Existing PINs from previous contractor JMS and/or Commissary integration
required (E-Imports)



PINs not used in all parts of a facility (manual input through SCP)

The following figures illustrate the Custody Account user interface used to manually
generate PINs.
Custody Account GUI
Proprietary and Confidential

The Administrator completes the
required information indicated

Set the PIN size, such as 8 digits

Select Generate

Generated PIN

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Custody Account Data Detail
Proprietary and Confidential

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Custody Account Data Detail
Proprietary and Confidential

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Custody Account Data Detail
Proprietary and Confidential

7.4.25.3. The creation and modification of telephone numbers in the ITS;
Read, agree and will comply.
SCP enables authorized Pulaski County users to create and modify telephone numbers
at the facility, site, phone group, and/or inmate account levels. At the facility level the
telephone number creation or modification affects all Pulaski County facilities. At the
site level, only the chosen site is affected. Users can also create or modify at the
telephone group and/or inmate account levels.

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The following figures illustrate an example of creating a telephone number at the site
level.

Create and Modify Telephone Numbers
Proprietary and Confidential

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From the site level “Global Lists” is selected and the following user interface appears.

Add a New Telephone Number
Proprietary and Confidential

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Enter New Telephone Number and Parameters
Proprietary and Confidential

7.4.25.4. Assignment of inmates or an inmate type to an agency, contracting agency, inmate
telephone or a group of inmate telephones;
Read, agree and will comply.
Pulaski County users can assign inmates, or an inmate type, to an agency, inmate
telephone, or a group of inmate telephones.

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Assign Inmates to Certain Phones
Proprietary and Confidential

7.4.25.5. Locating and accessing a specific recording by utilizing a unique recording/call
identifier;
Read, agree and will comply.
Securus allows access from facilities and its investigators to research calls via SCP’s
user interface. The SCP user interface provides a single-point access to all the
investigative tools provided in the SCP.
Investigators can specify search criteria for calls, such as called party, calling telephone,
date, time, PIN, account, duration, and locations, and search across a site or group of
sites based on their security authorization. This search is performed across the CDR
records and can include a search for either all call attempts or just completed calls.

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The results of this search allow for viewing of detailed information about the call and,
whether or not a recording was made. If a recording was made, within the limits of
security access granted, the investigator can listen to that recording using a powerful
call player that has easy-to-use search capabilities, and features such as, pause and play.
To aid in reducing the time spent performing the search, the call player allows the user
to see the wave activity of the call to quickly search through areas of limited talk time or
to help identify a particular event.
The act of listening to a recording involves what is known as “streaming” the recording
to a program on the computer that can ‘play” the recording through the attached
speakers. While it is possible to make a recording from the speakers, this is only a copy
of the original. Chain of Evidence safeguards are in place to prevent access to the actual
digital copy of the recording to eliminate any chance of manipulation, whether
intentional or accidental, that could later be brought as a challenge to the authenticity of
the call recording.
7.4.25.6. Block/unblock telephone numbers without the assistance of Proposer; and,
Read, agree and will comply.
To provide maximum convenience to facility personnel, authorized facility personnel
can administer blocked numbers (or unblock numbers) using our single-point access,
the SCP user interface. In addition, Securus Technical Support Center (TSC) can also
assist the County with blocking/unblocking numbers, if requested.

Blocking/Unblocking a Number in the SCP User Interface

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Proprietary and Confidential

161

7.4.25.7. Configure an alert that will detect an attempted call to a “number of interest”, a call
using a restricted Personal Identification Number, or a call made from a restricted telephone.
Read, agree and will comply.
The SCP provides an alert system, called Covert Alert. Covert Alert provides the
capability to automatically call, and alert authorized designated Pulaski County staff
and offer live call monitoring. Alerts can be sent to authorized facility personnel for a
number of reasons including restricted Personal Identification Number, calls made from
a restricted phone, and calls made to restricted numbers.
The following figure illustrates the SCP user interface screen used to configure the alert
notification.

Configuring an Alert Notification
Proprietary and Confidential

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Covert Alert has the capability to bridge a call to an authorized remote number for
those dialed numbers, phones, or inmates PIN, that are under surveillance by the
investigative unit. The Covert Alert feature allows authorized personnel to monitor a
call, from any designated remote location, while the call is in progress.
After a dialed number, phone, or inmate PIN, is assigned a “covert” status, the user
simply enters a telephone number (such as cellular, home, or office), which is where he
or she wants the call sent to for live monitoring. When a call is placed by an inmate, or
to a phone number, or on a phone that has a covert alert trigger, it is then automatically
sent to the pre-designated investigator phone number(s). A call can be sent to multiple
numbers simultaneously allowing several investigators to listen into the call.
There are no distance barriers to the retrieval process so the remote telephone number
can be located within the facility, or across the country. As an additional benefit,
administrators may continue to monitor this call and other calls, through the on-site
workstation, while utilizing the SCP user interface Live Monitor, or remote live callforwarding feature. This allows facility investigators to effectively monitor potential
illicit activities regardless of the investigator's location.
In addition, if selected an e-mail is sent to the investigator that will notify the
investigator of the date, time, inmate PIN, originating telephone, and dialed number
immediately after the called party accepts the call. The following figure provides a
sample e-mail alert.

Alert Notification E-Mail

Proprietary and Confidential

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Additional Security Feature
As an added security feature, the investigator will be prompted for a personal
identification number (PIN) when he or she receives a call from Covert Alert. The
investigator’s PIN must be entered and accepted before the call is connected to the
investigator. This feature ensures that only the authorized person will receive Covert
Alert calls. When the investigator receives a Covert Alert call, he or she will hear a
message such as the following:
“This is a covert alert call from John Smith, an inmate at an East Baton Rouge County
Corrections Facility. To accept this covert alert call, please enter your investigator PIN
now.”
“Barge In”
While on the covert alert call, the investigator can terminate the call between the
inmate and the called party by pressing a predetermined code. In addition to being able
to disconnect the call, the investigator can also barge into the inmate conversation and
speak to both the inmate and the called party by pressing a predefined “Barge In” code
and confirming that they want to barge in.
The confirmation helps to eliminate an investigator from accidently pressing the barge
in code with their cheek.
This “Barge In” capability is available through both Covert Alert and on calls forwarded
from SCP Live Monitor. When live monitoring a conversation, the call can be forwarded
to an investigator cell phone, office phone, or other designation, allowing them to barge
into the conversation using the predetermined barge in code and acceptance digit.
Covert Alert Call Detail Record Report
The Covert Alert Call Detail Record Report allows authorized users to search for calls in
which a covert alert was triggered. The report provides comprehensive detail regarding
the call. The following figure is an example of the SCP user interface call detail record
search used to create a covert alert report.

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Covert Alert Call Detail Report
Proprietary and Confidential

7.4.26. Proposer shall indicate whether the ITS has the capability to allow PULASKI COUNTY
to create, view and track service tickets associated with the ITS or Facility(s).
Read, agree and will comply.
Authorized Pulaski County personnel can create, view, and track service tickets
associated with the ITS or facilities through the Facility Portal.
In addition, Pulaski County personnel can always email, fax, or phone service issues to
the Technical Support Center.
Facility Portal Service Center
The Facility Portal allows authorized users to perform functions, such as managing
users and facility settings, ordering materials, creating and managing service tickets,
and generating administrative reports.
The Service Center will allow you to create and manage your technical support tickets.
You can search for service tickets by entering the ticket number in the search field or by
selecting date search.

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Manage Your Service Tickets
Proprietary and Confidential

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By clicking on the ticket number, a detailed report pops up like the one shown below. If
a ticket is closed you can review all the previous notes and the final resolution at any
time. If the ticket is currently open, you can create a new journal note. Consent to close
a ticket can also be performed using the notes section.

Ticket Detail

Proprietary and Confidential

Create a Service Ticket

To open a service ticket, select create a ticket and then complete the service ticket form.

Create a Ticket

Proprietary and Confidential

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Technical Support Center
Securus provides superior customer service capabilities from a State-of-the-Art
customer service center at our headquarters in Carrollton, Texas. Securus’ Technical
Support Center (TSC) is staffed by 50 support technicians to ensure quick problem
resolution and quality customer service. The average tenure of our support
management is 5 years with our technicians averaging 3 years. Securus has recently
celebrated 25 years of operation in the corrections industry and our support staff’s
experience is second to none.
Securus’ TSC serves as a single point of contact for facility staff to request service or
make inquiries 24 hours a day, 7 days a week, 365 days per year and has four
convenient methods of contact:
Telephone: 866-558-2323
E-Mail: technicalsupport@securustech.net
Fax: 800-368-3168
Web portal @ https://www.securustech.net/facility/Default.asp
The TSC uses a call distribution system to automatically manage the flow of inbound
customer calls, routing calls directly to our support technicians in a skills based,
platform specific manner. Securus establishes response times and service level
agreements that accomplish our key objective of providing timely resolution to each
request.
Upon contact from a facility each service request is assigned one of three initial priority
levels, each with its own resolution and escalation timelines. Every effort is made to
resolve the problem remotely within the designated timeframes and many service
requests can be resolved during the initial request. If the service request cannot be
resolved remotely, a field service technician is dispatched to the facility to expedite
resolution.
The TSC uses an event tracking system that logs, tracks, manages and assures
appropriate response to all service requests. The service request generates a trouble
ticket with priority level assignment which drives diagnosis and response processes.
The support technician performs initial problem diagnosis and isolation procedures,
determines the nature of the problem and either resolves the problem or engages the
appropriate party for problem resolution. The TSC retains ownership of all service
requests and is responsible for the escalation and update functions.

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7.4.27. Proposer shall ensure continuous diagnostics and supervision for call processing and call
recording. Proposer shall be capable of performing remote diagnostics to the ITS to determine if
a problem exists with the telephone, station port, channel, line, etc.
Read, agree and will comply.
All SCP ITS phones and equipment used to store recordings is monitored by the
Securus’ fully staffed Network Operations Center 24x7x365 to ensure that the total
system is functioning normally. The Securus Network Operations Center uses the
industry standard Orion by Solar Winds network monitoring application to proactively
monitor phones and constantly “ping” and watch over your SCP installation. We are
constantly checking the system to ensure optimum performance and to anticipate the
need for additional network or capacity.
Visual monitoring in our Network Operations Center is achieved through the utilization
of several key screens that are constantly being updated and monitored by our
personnel in our Network Operations Center. For example, the following figure is a
screen shot of the monitoring screen that is used to continually ping and monitor
equipment on-site at the customer’s facility.

Adtran and Connection


Proprietary and Confidential

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If a connection or port becomes defective for any reason, the system will provide an
alarm notifying Securus Network Operations Center that there is a problem at your
facility. Network Operations Center personnel will take specific actions to resolve the
problem remotely. If the problem cannot be resolved remotely, your Securus Field
Technician will be dispatched immediately to resolve the problem.
Proactive network monitoring allows us to diagnose and resolve issues on your system,
often before you notice a problem yourself—our records indicate that our monitoring
systems reduced direct facility service issues by
NOC Monitoring Center
approximately 40 percent, because it discovers and
resolves issues before they become a problem for the
facility.
Network Operations Center
To ensure that our SCP ITS will operate 24x7x365, our
Field Technicians perform proactive routine checks of all
phones, network connections, and hardware. You will
see our personnel on-site making test calls, checking
equipment and communicating with Facility personnel.
Our continual monitoring of the network from our
Network Operations Center backs up our Field
technicians.
The Securus Network Operations Center (NOC) is
NOC Administrators monitor, diagnose and
located within our corporate headquarters in Dallas,
resolve any system or network
Texas. The center is staffed 24 hours a day, 7 days a
abnormalities in the Securus Network
week, 365 days a year. The center is staffed with highly
Operations Center.
skilled administrators trained to monitor, diagnose and
resolve any potential system or network abnormality, or escalate the issue to
appropriate Information Technology (IT) support personal.
Premium Network Monitoring Capabilities

Securus proactively identifies potential system and network abnormalities through a
centralized diagnostic application, Orion by Solar Winds. This network management
software allows Securus personnel to continuously monitor all hardware, software and
system metrics.
Through our network monitoring practices, we are able to:
Enable proactive repairs to a system before it goes down. Many times corrections
are made before a system shows signs of an issue and before the facility is aware of
a problem. This means less down time and increased system reliability for the
facility.

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Alert remote or on-site engineers of any system threshold inconsistencies or alarms.
If detected:


Alerts are sent to the NOC to track the event.



The NOC communicates with engineers through email, SMS (short message
service), or directly through a wireless phone to address the issue.

Receive real time alerts when the system detects an error.


Identifies that the Network Elements health threshold has been exceeded or if
any other potential system issue has been discovered. Additionally, volume
thresholds are established for each transport carrier on core node equipment at
each data center, alerting Securus personnel of possible carrier network issues.

Monitor call traffic patterns, bandwidth detail, and network life cycle management
to ensure sufficient resources are in place. A separate Capacity engineering
team reviews call traffic volume reports and storage requirements throughout
all systems.
Centrally monitor all calling traffic and reporting to determine if increase or
decreases in the number of telephones are needed. Upon agreement by the
customer, the service and operations team will install any additional telephones
required.
Infrastructure Inspections

System Administrators make scheduled inspections of all systems and routinely
perform preventative maintenance and software enhancements. These activities are
controlled by a production change control steering group. Additionally, change control
practices have been reviewed and are compliant with Sarbanes Oxley.
Securus Calling Platform Provisioning Standards

All Securus calling platforms interface with industry standard analog- and digital
provisioned telephony circuits, such as the following services:
POTS (plain old telephone service)
ISDN (Integrated Services Digital Network)
PRI (Primary Rate Interface)
DS-1/T-1 (Digital signal 1, also known as T1)
DS-3 (Digital signal 3)
The PRIs (Primary Rate Interfaces) provide detailed information for advanced call
routing and call progression, and enforce outgoing service for our legacy platforms.
MPLS (Multiprotocol Label Switching) circuits, DSL (Digital Subscriber Line), and POTS
lines are used for our centralized, packet-based platform, called SCP.

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7.4.28. The ITS shall comply with the Americans with Disabilities Act (“ADA”) requirements
including, but not limited to, providing telephones which are accessible to persons in
wheelchairs and providing devices that are compatible with Telephone Devices for the Deaf
(“TDD”).
Read, agree and will comply.
Securus will provide accommodations necessary to comply with the Americans with
Disabilities Act (ADA). Securus’ program for inmates who are deaf or hearing impaired
allows those inmates to place outgoing telephone calls using a text telephone (TTY)
device that is integrated with SCP.

TDD and TTY Telephones
The following information is the manufacturer-provided specifications of the TTY
device Securus will provide.
Securus is proposing the PortaView TTY/TDD phone model. The following information
is the manufacturer-provided telephone specifications:

Features/Options
These TTY/TDD phones provide the following features/options:


Built-in 20-character display



32K character memory



Four-row keyboard



Pre-recorded greeting messages



GA-SK combination keys for easy typing



Acoustic cups to fit round and square handsets

7.4.28.1. Proposer shall provide the number of TDD telephones and ports specified in
Appendix A Facility Specifications
Read, agree and will comply.

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7.4.28.2. Proposer must indicate how the TDD telephones work with the proposed ITS.
Read, agree and will comply.
The technology provided uses dedicated ports on the SCP system and eliminates the
need for a correctional officer or staff member from initiating the call process.
Integrating the TTY call through SCP allows for various policy and security measures
that would be specified by the State, such as time limits, call recording, remote printing
of the content of the calls, prevent redialing, etc.
Inmate Call Using TTY Phone Calling through Relay Service Operators
(TTY to TRS)
The inmate calling process is initiated when the inmate types the information into the
TTY device that dials out through the SCP to the state’s Telecommunication Relay
Center (TRS). The information will include the inmate’s PIN along with a pre-set tollfree number that dials directly to the TRS operator. With TRS, a special operator
communicates back to the inmate to confirm the connection and begins the call
connection process to the called party. Charges to the called party will be rated and
billed by the relay service provider.

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Inmate Call Flow Using TTY to Voice
Proprietary and Confidential

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Inmate Call Flow Using Voice to TTY
Proprietary and Confidential

Inmate Call Using TTY Phone Calling Another TTY (TTY to TTY).
When a hearing impaired inmate places a call utilizing a TTY phone to a friend or family
member utilizing a TTY phone must include the called party on his/her PAN list. The
same call restrictions associated with a hearing inmates call will apply. Charges to the
called party will be rated and billed by Securus and inmates can also place debit calls.

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Inmate Call Flow Using TTY to TTY
Proprietary and Confidential

7.4.29. The ITS must offer the called party an option to receive a rate quote during the call
acceptance process.
Read, agree and will comply.
The SCP provides a feature that allows the called party to be informed of the call cost
prior to acceptance. Once selected, the prompt will inform the called party of both the
initial costs, and any additional per-minute costs. This feature, when implemented,

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notifies the called party of this option during the call acceptance process. This option is
repeated to the called party a minimum of two times during the initial call process.
After the called party is notified by the SCP that they have a collect call from the County,
the called party will hear a quote rating the cost of the call.
An example of what the rate quote would state is “The cost of this call is $0.25 per
minute.” The stated rates are dynamic and are calculated according to industry standard
mileage using V and H coordinates of the originating and terminating locations. Quoted
rates will indicate the actual billed rates, and can be discounted according to time of,
day and day of week. This feature must be enabled for all interstate interLATA calls to
meet the requirements of the FCC. The feature can also be enabled for other types of
calls including local and intraLATA calls.
7.4.30. The ITS shall be able to accommodate pro-bono calls to consulates for all countries
which may be required for ICE detainees. This option, when requested by PULASKI
COUNTY, shall be provided at no cost to PULASKI COUNTY. Proposer shall accept
PULASKI COUNTY’s direction for how pro bono calling services are configured via the ITS.
Read, agree and will comply.
The SCP accommodates pro bono calls to Consulates for all countries that may be
required for ICE detainees. Securus will provide this option, when requested by Pulaski
County, at no cost to the State. Securus will accept Pulaski County’s direction for how
pro bono calling services are configured via the SCP.
7.4.31. Proposer shall be able to establish a Crime Tip voicemail at no cost to PULASKI
COUNTY. Calls to the informant line shall be free and shall be routed via the ITS to a
destination or voicemail box designated by PULASKI COUNTY.
Read, agree and will comply.
The Informant Line provides investigators the ability to set up any phone, a voice mail
box or answering machine to be called by “informants” / offenders without any
indication in the call detail reports, global lists, or to other offenders. It is a completely
anonymous call and all information may be hidden from normal investigator views.

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Informant Line Setup Process

1. User connects to the SCP user interface with credentials that have access to
modify Informant Line calls
2. Navigate to Global List and create a new entry
3. Enter the following information
a. Dialed Number for informant to call
b. Select options to show this number, port, speed dial, or offender account
information as “unlisted” in CDR reports
c. Private if applicable (private calls will not be recorded)
d. Select the Dialing Class Of Service “Informant Line”
e. Set the number as “active”
f. Enter the Speed Dial Code for informant to dial (example: 111)
g. Set 3-Way Call Detection (Enabled/Disabled)
h. Enter a Description if desired
i.

Select option to hide phone location in CDR reports

4. Click “Create”
Informant Line CDR Reporting Process

Investigator must have security level access to view these calls in a CDR report. If the
user has not been granted access to view “informant line” calls in the CDR report, these
calls will simply not be displayed. For those very few users who have this level of
access…
1. Investigator navigates to CDR report in the SCP user interface
2. Investigator searches by the call type “Informant Line” within the specific time
frame
3. Investigator retrieves results
4. Investigator can playback calls if authorized but CANNOT play back calls have
been set up as Private
5. Investigator can ONLY see “unlisted” if the option was chosen during set up for
the phone number
6. Station ID/Port Location is hidden if selected to be hidden during set up
7. The Offender ID or Pin is NOT shown on the CDR report
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8. Investigator with CDR view access cannot view the set up in the Global List
Informant (Inmate) Process

1. Inmate picks up the phone
2. Inmate enters language selection
3. Inmate enters either Speed Dial Code or Dialed Number as configured
*system recognizes the call is to an “informant line” and does not ask for a PIN
4. Call goes out to the specified phone number
5. Live Investigator receives the call and is not required to accept the call or any
admonishments, it simply connects
6. Informant is now connected with Investigator

7.4.32. Proposer shall work with PULASKI COUNTY to implement a reporting line which
complies with the Prison Rape Elimination Act (PREA) of 2003. At a minimum, Proposer shall:
Read, agree and will comply.
Securus’ PREA feature is an offender crime reporting tool that provides offenders with a
secure way to provide crime tips and/or leave contact information for follow-up, if they
desire. The SCP system anonymously records all messages left on the PREA Hotline,
allowing offenders to provide crucial information without being exposed as an
informant. Offenders can choose to report:
Information pertaining to possible criminal activity, including narcotics and fraudulent
activities


A crime that has already taken place



A threat to their safety

 Anything that they feel necessary to the investigative staff
The offender’s identity remains anonymous, or he/she may leave a name for the facility
to reward the offender for information leading to the successful prevention of a crime,
or the apprehension of any individual caught in the act of committing a reported crime.
The Securus PREA feature includes:


A pre-arranged telephone number (designated by the facility), provided to all
offenders



An option to listen to all or selected recorded messages



An option to burn specific information onto CDs for use as evidence
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

A way to generate reports of all recorded messages with the date and time of
the message



A way to leave an anonymous reply message to the offender

7.4.32.1. Route free calls via the ITS to a destination or voicemail box designated by PULASKI
COUNTY which may or may not be the same as that used for the PULASKI COUNTY
informant line.
Read, agree and will comply.
Securus will route free calls via the SCP to a destination provided and designated by the
Pulaski County, and which may be the same as that used for the Pulaski County
information line.
7.4.32.2. At no cost to COUNTY, provide a free voicemail box on the inmate voicemail system
to PULASKI COUNTY dedicated for PREA calls to which the calls will be routed as free.
Read, agree and will comply.
Securus’ PREA feature provides offenders with a secure way to provide tips and/or
leave contact information for follow-up, if they desire. The telephone line for PREA calls
will be provided at no cost to Pulaski County, and the calls will be routed as free.
7.4.32.3. ITS shall have the capability of allowing inmates to place PREA calls or leave messages
Anonymously.
Read, agree and will comply.
The offender’s identity remains anonymous, or, he or she may leave a name for the
facility to reward the offender for information leading to the successful prevention of a
crime, or the apprehension of any individual caught in the act of committing a reported
crime.
7.4.32.4. PULASKI COUNTY, at its sole discretion, may or may not choose to monitor and
record PREA calls.
Read, agree and will comply.

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7.5. Security Features
7.5.1. The ITS shall prohibit:
7.5.1.1. Direct-dialed calls of any type;
Read, agree and will comply.
Securus uses an automated operator exclusively and does not allow direct-dialed calls
of any type.
7.5.1.2. Access to a live operator for any type of calls;
Read, agree and will comply.
Securus uses an automated operator exclusively and does not allow access to a live
operator for any type of call.
7.5.1.3. Access to “411” information services unless permitted by PULASKI COUNTY;
Read, agree and will comply.
SCP prohibits access to “411” information services.
We currently and will continue to maintain a global call blocking table is established,
which immediately prevents inmates from making calls to specific numbers. Typically,
the database includes numbers to local judges, sheriffs, facility personnel, jury
members, attorneys and witnesses. Because a global call blocking table may contain
thousands of entries, Securus’ SCP offers unlimited blocking potential.
All dial-around area codes and exchanges, such as 800, 900, and 976, are blocked by
default. In addition, access to live operator services, such as 0, 411, and 911, are blocked
by default.
To provide maximum convenience to facility personnel, authorized facility personnel
can administer blocked numbers using our single-point access SCP user interface Web
site, or by calling Securus’ Technical Support directly. All blocked numbers have an
associated “Note” field stored in the blocked number database to record specific
information for future reference.
7.5.1.4. Access to 800, 866, 888, 877, 900, 911, and any other 800 or 900 type services; and
Read, agree and will comply.
SCP prohibits access to 800, 888, 877, 900, 911, and any other 900-type services.
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During installation, a global call blocking table is established, which immediately
prevents inmates from making calls to specific numbers. Typically, the database
includes numbers to local judges, sheriffs, facility personnel, jury members, attorneys
and witnesses. Because a global call blocking table may contain thousands of entries,
Securus’ SCP offers unlimited blocking potential.
All dial-around area codes and exchanges, such as 800, 900, and 976, are blocked by
default. In addition, access to live operator services, such as 0, 411, and 911, are blocked
by default.
To provide maximum convenience to facility personnel, authorized facility personnel
can administer blocked numbers using our single-point access SCP user interface Web
site, or by calling Securus’ Technical Support directly. All blocked numbers have an
associated “Note” field stored in the blocked number database to record specific
information for future reference.
7.5.1.5. Access to multiple long distance carriers via 950, 800 and 10 10-XXX numbers.
Read, agree and will comply.
SCP prohibits access to long distance carriers via 950, 800, and 10 10-XXX numbers.
During installation, a global call blocking table is established, which immediately
prevents inmates from making calls to specific numbers. Typically, the database
includes numbers to local judges, sheriffs, facility personnel, jury members, attorneys
and witnesses. Because a global call blocking table may contain thousands of entries,
Securus’ SCP offers unlimited blocking potential.
All dial-around area codes and exchanges, such as 800, 900, and 976, are blocked by
default. In addition, access to live operator services, such as 0, 411, and 911, are blocked
by default.
To provide maximum convenience to facility personnel, authorized facility personnel
can administer blocked numbers using our single-point access SCP user interface Web
site, or by calling Securus’ Technical Support directly. All blocked numbers have an
associated “Note” field stored in the blocked number database to record specific
information for future reference.
7.5.2. The ITS shall prevent call collision or conference calling among telephone stations.
Read, agree and will comply.
SCP is designed to prevent call collision or conference calling among telephone stations.
Securus can prevent call collision or conference calling among telephone stations
through the ICER (Inmate Inter-Communications Evaluation and Reporting) solution.
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ICER technology can detect calls from inmates at your facility to inmates within your
County facilities and at other facilities. Inmates commonly make inmate-to-inmate calls
using these following methods:


Called party-enabled three-way calling



Automated bridge



Called party using a speaker phone

Three-Way Conference Calling Fraud Detection

Securus’ three-way prevention system has been awarded several patents and is one of
the best three-way detection systems in the world. With the release of SCP’s (Secure
Call Platform) new digitally clean line transmission, our three-way prevention system
has increased its capabilities to efficiencies never before achieved.
When a three-way event is noted, the system will do one of three things (based on the
facility’s choice):


Disconnect the call with messaging to inmate and called party



Mark the call with no interruption to the call

 Warn the inmate that third party calls are not allowed
This feature prohibits the major fraud practice possible with other automated and liveoperator systems. Inmates could enlist the aid of an outside accomplice to “conference”
them, via Central Office-provided three-way calling, to an “unrestricted” line, bypassing
the system controls. Without this protection, inmates have in effect, unrestricted access
to the outside world, defeating the correctional objectives and policies of the institution
along with subjecting the public to inmate harassment and fraud. SCP is unique in its
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ability to detect and foil an accomplice’s attempt to activate the three-way call feature
by immediately disconnecting the call upon detection. Securus’ SCP has the unique
ability to disable three-way call detection on a particular number or groups of numbers,
such as attorneys.
Detecting and preventing three-way or conference calls is a very important aspect of an
inmate calling system and Securus leads the industry in this area. We would be pleased
to demonstrate these tests and accuracies as needed for the State. With an accurate
three-way detection system, the State can retain valuable investigative intelligence
while curtailing revenue leakage from calls, which should not be connected.
Securus’ patented three-way call detection feature has been proven and certified in
independent tests.
Three-Way Detection and Prevention
Simply having the best three-way call detection in the industry was not enough for
Securus. Recent advancements in our three-way call detection methodology have led
our customers to tell us they believe our three-way call detection operates nearly
flawlessly. This led Securus to commission an outside firm, SIBRIDGE consulting, to
verify the accuracy of the three-way call detection feature.
The SIBRIDGE study collected and audited call recordings and event logs for
approximately 6,000 calls. This independent test of our new three-way calling
detection capability revealed Securus’ overall performance to be near perfect. No
other competitor comes close to our performance.

With all three-way call blocking methods, the technology requires “specific usage
finessing” as well as science. Its configuration will be customized by Securus to adjust
sensitive parameters and thresholds for optimum performance.
Remote Call Forwarding Detection

Securus leads the industry in fraud detection and prevention and is pleased to offer
real-time Remote Call Forwarding Detection (RCFD) specifically designed for our SCP
proposed in this response. Our RCFD solution provides the ability to immediately
terminate a call in real time if it detects that a called party’s telephone number is call
forwarded to another telephone number.
As an added feature, SCP can be configured to not terminate the call, but simply make a
“notation” in the database on the specific inmate’s call if false disconnects are a
concern. The SCP user interface secure Web site provided by Securus allows authorized
users the ability to create Call Detail Reports for those RCFD calls by selecting the “RCF”
flag or using the specific termination code “Call Forwarding Detected” as shown in the
graphic below.
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Call Forward Detection
Proprietary and Confidential

In addition, Securus is offering, as an optional service, continuous voice verification
from JLG, which can help to identify if these types of calls are taking place through post
call analysis, but does not provide the ability to prevent the calls mandated by this
requirement.
7.5.3. The ITS shall be able to shut down and/or disable an individual telephone or telephone
group(s) quickly and selectively without affecting other telephones or telephone group(s).
PULASKI COUNTY must be able to shut down the ITS via a workstation, the ITS user
application and/or by cut-off switches at several locations including, but not limited to:
Read, agree and will comply.
Securus’ SCP provides complete flexibility in disabling telephone use at any time of day
through manual intervention. County users can shut down an individual telephone or
telephone groups quickly and selectively, without affecting other telephones or
telephone groups.
SCP allows authorized users to immediately disable a telephone, group of telephones, or
entire facility, using any personal computer with access to the Internet via the SCP user
interface. Securus is one of the only providers to offer this capability to authorized
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saving convenience for all participating users. This function allows authorized users to
either kill the call immediately or allow the current call to finish while not allowing any
more calls.
Disabling Telephones
Proprietary and Confidential

Disable a telephone, group of
telephones, or entire facility
Authorized users enable or
disable phones from anytime,
anywhere.

The SCP is compatible with manual cut-off switches that are typically located in the
main control room, officer substations, or guard towers, as required.
7.5.3.1. At demarcation location;
Read, agree and will comply.
Users can shut off the SCP system using manual cut-off switches at demarcation
location.
7.5.3.2. Central control; and
Read, agree and will comply.
Users can shut off the SCP system using manual cut-off switches at central control.

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7.5.4. The ITS shall not accept any incoming calls with the exception of inmate voicemails from
allowed users.
Read, agree and will comply.
SCP does not allow incoming calls at any time. To assure the Securus system provides
maximum security; the trunks in the SCP data center are provisioned outgoing-only,
ensuring that no incoming calls can reach the inmate. Securus will perform full testing
of these trunks, verifying compliance with this requirement.
The Securus SCP is centralized in a Carrier Class data center and presents caller ID
information to all called party local service providers during call setup as required. The
default information presented will display “Securus” as the caller ID name and
“(800)844-6591” as the caller ID telephone number. The number presented in the caller
ID package is the direct access number to the Securus Correctional Billing Services, our
wholly owned called party billing provider. The Securus SCP has configurable control
over the number presented to the called party and can present this information as
required by the Pulaski County Sheriff’s Department; however it’s been our experience
that some carrier features will not allow undefined caller ID information calls to
terminate on their network.
7.5.5. Proposer shall provide a detailed explanation of the information displayed on the called
party’s caller ID each time a call from the Facility(s) is placed (e.g. unknown number, Proposer’s
customer service number, B-1, ANI, etc.).
Read, agree and will comply.
SCP does not allow incoming calls at any time. To assure the Securus system provides
maximum security; the trunks in the SCP data center are provisioned outgoing-only,
ensuring that no incoming calls can reach the inmate. Securus will perform full testing
of these trunks, verifying compliance with this requirement.
The Securus SCP is centralized in a Carrier Class data center and presents caller ID
information to all called party local service providers during call setup as required. The
default information presented will display “Securus” as the caller ID name and
“(800)844-6591” as the caller ID telephone number. The number presented in the caller
ID package is the direct access number to the Securus Correctional Billing Services, our
wholly owned called party billing provider. The Securus SCP has configurable control
over the number presented to the called party and can present this information as
required by the Pulaski County; however it’s been our experience that some carrier
features will not allow undefined caller ID information calls to terminate on their
network.

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7.5.6. Upon detection of such, the ITS shall have a fraud prevention
feature that can interject pre-recorded announcements, at any time
during the conversation, informing the parties that the call is from a
correctional facility,
Read, agree and will comply.
The SCP -ITS will have a fraud prevention feature configured to randomly interject prerecorded announcements throughout the duration of the conversation. These
announcements may include a recording that the call is from a correctional facility,
extra digits were identified, the parties have been silent, etc.
Voice Overlays
Securus’ SCP allows voice overlay messages to be played throughout the call as an
additional fraud protection feature. The established message may be programmed to
play at one-minute increments or a random setting. An example of a voice overlay
message is “This call is from a correctional facility.”
Voice overlay can be configured by customer in the following ways:


Play the message randomly or a fixed number of times per call



Set the number of times to play the message during the call



Change the time between when the message plays and when to play the next
message



Set the delay between call acceptance and when to play the first message



Set the amount of time before the end of the call to play the message

7.5.7. The ITS shall allow the called party to block their telephone number during the call
acceptance process. The called party should be able to either block calls only from the specific
inmate or all calls from the jail.
Read, agree and will comply.
SCP plays a prerecorded message when the called party answers the telephone, which
announces the call and informs the called party if the call is collect or prepaid, name of
the facility, and that the telephone call can be monitored and/or recorded.
For example, the called party hears, “You have a collect call from an inmate, “John Doe,”
at an East Baton Rouge Corrections facility. This telephone call may be monitored or
recorded.” They then hear the following menu options:


“To accept this call, press 1.”



“To refuse this call press 2.”
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

“To hear the rates and charges for this call, press 7.”



“To block future calls to your number, press 6.”

The prerecorded message is played to both the inmate and the call recipient. The
prerecorded message is available in English and Spanish. SCP can be configured to
provide language prompt instructions to the inmate in as many as nine additional
language prompts if required by the County.
7.5.8. As specified by PULASKI COUNTY, the ITS shall have the capability to allow calls to
specific numbers at specified times during the day. Specific days and multiple periods
throughout each day need to be configurable.
Read, agree and will comply.
The Securus SCP can allow calls to specified numbers at specified times during the day.
Securus’ Calling Restrictions enable the control of calling activity, such as call durations
by inmate, by port, by multiple phone groups, by customer, or by facility. Calling activity
may also include allotted limits and thresholds applied to phone numbers and inmates
by attempt or to control an inmate’s calling activity.
SCP provides the facility with the capacity to set a maximum time limit for any type of
call and/or all calls related to an individual PIN and/or all PINs. In addition, multiple
restrictions may be tagged to any PIN or telephone number associated with a PIN.
Examples of restrictions are:


Maximum duration of a call for PIN



Maximum number of calls from that PIN per day/week/month, etc.

To relieve facility staff from calling restriction maintenance responsibilities, all imposed
calling restrictions are automatically managed by the calling platform.
If court restraining orders or called party financial conditions require a limit to the
amount of time or monthly cost of inmate calling to a particular party, the system
automatically complies with such restrictions by denying calls when maximum
restrictions are met.
Securus’ Calling Restrictions also provide additional PIN suspension features to
further assist facility staff in maintaining control of inmate activity.
A single inmate’s PIN or any number of inmates’ PINs may be suspended for a
specified time from either the on-site administrative terminal or an authorized
remote terminal. This suspension feature, frequently used for punitive reasons,
allows the facility to deny telephone privileges to one or more inmates without
affecting other inmates who share the same inmate telephones. The length of
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time for PIN denial is entered and automatically policed, enforced, and released
by the system. The system will automatically reset the PIN to allow calls on the day
requested, with no manual intervention required. This feature allows inmates, if
necessary, to make privileged calls even while on suspension from other calls. Direct
manual control of this suspension feature is also allowed from the on-site
administrative terminals or authorized remote terminals.
7.5.9. The ITS shall be capable of limiting the length of a call, providing service at specified
times of the day and allowing a maximum number of calls per inmate, per month. The current
call time limit for the Facility(s) is Specified in Appendix A – Facility Specifications.
Read, agree and will comply.
The SCP can be set to limit the length of a call, providing service/prompts at certain
times of the day, and allow a maximum number of minutes or seconds per inmate, per
month.

Calling Restrictions
Securus’ Calling Restrictions enable the control of calling activity, such as call durations
by inmate, by port, by multiple phone group, by customer, or by facility. Calling activity
may also include allotted limits and thresholds applied to phone numbers and inmates
by attempt or to control an inmate’s calling activity.
SCP provides the facility with the capacity to set a maximum time limit for any type of
call and/or all calls related to an individual PIN and/or all PINs. In addition, multiple
restrictions may be tagged to any PIN or telephone number associated with a PIN.
Examples of restrictions are:


Maximum duration of a call for PIN

 Maximum number of calls from that PIN per day/week/month, etc.
To relieve facility staff from calling restriction maintenance responsibilities, all imposed
calling restrictions are automatically managed by the calling platform.
If court restraining orders or called party financial conditions require a limit to the
amount of time or monthly cost of inmate calling to a particular party, the system
automatically complies with such restrictions by denying calls when maximum
restrictions are met.
Securus’ Calling Restrictions also provide additional PIN suspension features to further
assist facility staff in maintaining control of inmate activity.
A single inmate’s PIN or any number of inmates’ PINs may be suspended for a specified
time from either the on-site administrative terminal or an authorized remote terminal.
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This suspension feature, frequently used for punitive reasons, allows the facility to deny
telephone privileges to one or more inmates without affecting other inmates who share
the same inmate telephones. The length of time for PIN denial is entered and
automatically policed, enforced, and released by the system. The system will
automatically reset the PIN to allow calls on the day requested, with no manual
intervention required. This feature allows inmates, if necessary, to make privileged calls
even while on suspension from other calls. Direct manual control of this suspension
feature is also allowed from the on-site administrative terminals or authorized remote
terminals.

Programming Calling Schedules
If the facility needs predetermined schedules to shut off the telephones during certain
times of the day or night, automated calling schedules can also be assigned. Automated
calling schedules relieve the facility staff from manually performing this task on a daily
basis.
Calling schedules control when inmates can place calls by setting multiple on- and offtimes of day, within a week, and by day of week. Calling schedules can be configured
and applied to individual telephones, groups of telephones, individual inmates, and
globally.

Programming Calling Schedules in SCP
Proprietary and Confidential

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7.6. Personal Identification Number Application
7.6.1. The Personal Identification Number (“PIN”) application shall work with the ITS allowing
inmates to use PINs to complete calls via the ITS and include all of the following features and
functionalities:
Read, agree and will comply.
The PIN application works with our SCP using all of the features and functionalities
described herein.
Securus’ SCP enables each inmate telephone to be individually programmed for
Personal Identification Number (PIN) or non-PIN operation. This provides the facility
with a great amount of leeway in PIN placements. For example, facility personnel may
wish to allow PIN operation in maximum security or long-term areas, while allowing an
“all calls” option in overnight, work release, or trustee areas. The SCP has no limit or
restrictions on the number of PIN or non-PIN inmate telephones operating at the
facility.
Some inmate facilities may choose to operate using a PIN system under which each
inmate is assigned a PIN. In such cases, the inmate must enter his or her PIN before
making a telephone call. PINs also provide an audit trail of the inmate who placed each
specific call. Additionally, it allows the facility increased control over which inmates can
call which numbers.
Each inmate is assigned a unique PIN, ranging anywhere from 4 to 16 digits. This range
creates a maximum number of 9 billion PIN combinations.
The following three primary modes may be applied to a single phone or group of
phones in a facility:


Mode 1 – Open PIN: This is the most basic mode of operations, and the simplest
to administer. Each inmate is assigned a unique PIN to make a phone call;
however, no individual phone number restrictions or calling lists are used in
this mode. Only global system calling restrictions are applied to the inmates’
calls.



Mode 2 – Open PIN with Restrictions: Mode 2 builds on the Mode 1 Open PIN
feature and adds the ability to place call restrictions and limits on specific call
types, while allowing all other phone numbers to process as they would in an
Open PIN system.
Mode 2 restrictions can include the recording and alarming of numbers and the
use of facility or global number lists for special circumstance numbers, such as
attorneys and external crime tip numbers.
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

Mode 3 – Closed PIN: Mode 3 provides the most restrictive type of calling
privileges. In the system’s standard configuration, each inmate can register from
1 to 20 telephone numbers (for example). The total number of destination
numbers available to put on an inmate’s list is unlimited. The facility determines
the maximum number of telephone numbers each inmate can register.
Telephone number registration includes the number, name of the party who the
inmate wishes to call, and the relationship of that party to the inmate. The
telephone numbers that each inmate registers are identified with the inmate’s
PIN and reside in the system. Only that PIN may validate calls to those numbers.
Updating calling lists is a continuous process as inmates are booked into, or
released from the facility, or as the inmates request changes to their calling lists.
Note that in a Closed PIN environment, the facility may choose to make certain
telephone numbers commonly available to all inmates. The common numbers
may be assigned global and/or facility accounts.

The system can set a maximum time limit for any type of call and/or all calls related to
an individual PIN and/or all PINs. Many restrictions may be tagged to any PIN or
telephone, or telephone number associated with a PIN.
Examples of restrictions are:


Time of day and/or days of week an inmate may place a call or a phone may be
used



Maximum duration of a call for that PIN or phone



Maximum number of calls or minutes an inmate may use per day, week, or
month.
The calling platform automatically manages calling restrictions, if they are imposed.
Securus provides an automated PIN and PAN management system called E-Imports that
can off-load facility labor requirements to enter PINs and PANs manually.
7.6.1.1. The capability to provide collect, pre-paid and debit, free and speed dial calling utilizing a
PIN;
Read, agree and will comply.
Securus’ SCP can provide collect, debit, and pre-paid station-to-station calling using a
PIN.
7.6.1.2. The capability to interface with the Facility’s Jail Management System (“JMS”) or
commissary provider. The provider is Secure Manage, and contact is John Leiner.. It is the
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Proposer’s responsibility to contact the JMS or commissary provider, establish a working
business relationship and identify the requirements necessary to interface with the JMS or
commissary to ensure Proposer will be able to meet the PIN requirements listed below with the
initial implementation. PULASKI COUNTY shall not be responsible for paying any amount
associated with the required interface. Or with any other (‘JMS”) or commissary provider that
PULASKI COUNTY may be using.
Read, agree and will comply.
The SCP -ITS will be able to interface with the County's booking/jail management
system (JMS) to allow inmate/resident PINs to be automatically transferred, activated
and deactivated in the inmate/resident telephone system based on the
inmate's/resident's custody status.
Securus will contact the JMS provider, establish a working business relationship and
identify the requirements necessary to interface with the JMS to ensure we will be able
to meet the auto- PIN requirement with the initial implementation. The County will not
be responsible for paying any amounts associated with the required interface.
7.6.1.3. The capability to receive, accept and apply or strip alphanumeric characters in an
inmate’s ID.
Read, agree and will comply.
7.6.1.4. The capability of accommodating any of the following options for how PINs are
received and/or generated by the ITS:
Read, agree and will comply.
7.6.1.4.1.1. JMS or commissary generates and sends to the ITS an inmate ID. The ITS stores the
inmate ID. The ITS stores the inmate ID and generates an additional unique indenter shall be
the PIN:
Read, agree and will comply.
Securus can accommodate this option for generating and receiving PINs.
Securus is able to transform your data format for insertion into our platform, negating
the need for costly code modifications to your system. Securus integration engineers
will consult with your facilities IT department or system provider to determine the best
integration strategy for your specific application.
Securus has its own dedicated Integration Department that works exclusively on
integrating the various systems and products in the correctional environment. Having
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this dedicated Integration Department allows Securus to deliver fast and flexible
solutions for our customers. Securus’ technology is flexible and does not mandate rigid
specifications when working with facility owned systems, JMS, Commissary, vendors,
etc. Securus will fully cooperate with your facility and your vendors to automate the
systems.
7.6.1.4.1.2. JMS or commissary generates and sends to the ITS an inmate ID along with
additional inmate data. The ITS stores the inmate ID and utilizes the additional inmate data to
create the complete PIN;
Read, agree and will comply.
Securus currently accommodates this option for generating and receiving PINs. We
have integrated with both Secure Manage and Stellar Services.
7.6.1.4.1.3. JMS or commissary generates and sends the complete PIN to the ITS. The ITS
stores the complete PIN;
Read, agree and will comply.
Securus currently accommodates this option for generating and receiving PINs. We
have integrated with both Secure Manage and Stellar Service.
7.6.1.4.1.4. The ITS, without an interface with the JMS or commissary, auto-generates the
complete PIN;
Read, agree and will comply.
SCP enables facilities to setup Personal Identification Numbers (PINs) for each inmate.
The system can be configured to require inmates to enter in their PIN prior to making a
phone call.
PIN generation may occur by Securus uploading files provided from your JMS provider
and/or Commissary using Securus’ E-Imports application, or a custom integration from
our Integration Team, or by manual input through the SCP user interface.
PIN numbers are created by linking an inmate’s Custody Account (all the information
about an inmate, plus information such as call schedule, call durations, and more) to an
inmate’s PIN number. The number can be configured as a number 4 or more digits in
length.
Each inmate can be issued a secret PIN. A common practice for issuing PINs is using a
combination of fields, such as all or a portion of the permanent inmate identifier plus a
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field that is only known to that inmate so the PIN can be secure. Example: last 4 digits
of the jacket ID (permanent inmate identifier) and the birth month and day of the
inmate.
Additionally, if the JMS has the capability to randomly generate a PIN at the time of
booking and will include it via the integration, that could become the inmates secret
PIN. This option is beneficial because it enables the booking officer to easily
communicate to the inmate what his or her PIN will be, and not have to communicate
later to the inmate his or her PIN. The inmate would have immediate access to make a
call using his secret PIN.
Securus is very flexible in this area and will accept any PIN Pulaski County wishes to
use. This number can absolutely be configured to be required before an inmate can
place calls through the SCP ITS.
7.6.1.4.1.5. The ITS accepts a manually entered PIN.
Read, agree and will comply.
SCP will accept a manually entered PIN.
7.6.1.5. If applicable, the interface between the JMS or commissary and ITS shall automatically
update the status of the PIN in the ITS based on the inmate’s status in the JMS (e.g. newly
booked, transferred, released, etc.).
Read, agree and will comply.
The Securus SCP system has the capability to interface with the Facility’s booking/jail
management system (JMS) so that the inmate PINs can be automatically transferred,
activated and deactivated in the inmate telephone system based on the inmate’s status.
If an inmate is released, the inmates PIN information is stored and can be reactivated
along with call detail records and inmate recordings if the inmate returns to the facility.
Examples of fields that we may automatically populate in SCP if and when we receive
the data from the JMS integration include the following:.


First Name – Inmate’s first name



Middle Name – Inmate’s middle name



Last Name – Inmate’s last name



Birth Date – Inmate’s date of birth



Social Security Number (SSN) – Inmate social security number

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

Account Number – Inmate’s custody ID, to be used as the SCP inmate custody
account number. This is the number provided to the inmate permanently, that
typically does not change when the inmate is released and booked back into the
facility.



PIN – 4 to 16 digit code used by the inmate to place phone calls. This number
may be provided by the JMS and sent to SCP to allow the inmate to place phone
calls.



Activate Date – Date in which the inmate account became active in the system



Book Date – Date in which the inmate was booked into the facility



Gender – Inmate gender



Housing – Location of the inmate



Race – Inmate race



Alert Level – Typically used for security status such as maximum, minimum,
low risk, and death row



Max Call Duration – Call duration applied to each phone call placed by this
inmate



Three-Way Detection – Setting to enable or disable three-way call detection
for this inmate



Language Preference – Language in which the inmate speaks for reporting
purposes, does not dictate which prompts are played over the phone



Suspended – Setting to allow or prevent the inmate from placing calls



Suspend Start Date – Start date of calling privileges suspension



Suspend End Date – End date of calling privileges suspension

7.6.1.6. Upon booking, inmates are generated 6-10 digit “jacket” number (inmate ID) via the
JMS. Inmates are issued ID Cards containing their name, inmate ID, and picture. The same
inmate ID can be assigned to an inmate if re-booked at a later date.
Read, agree and will comply.
SCP is compatible with generating 6-10 digit “jacket” number (inmate ID) via the JMS.
The same inmate ID can be assigned to an inmate if re-booked at a later date
7.6.1.7. The ITS shall be capable of accepting a numeric PIN between 6 – 14 digits long.
Read, agree and will comply.
SCP is compatible with accepting an alpha-numeric PIN between 6 – 14 digits long.
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7.6.1.8. The ITS shall be capable of accepting a bulk data import of existing PIN information
from the incumbent ITS
Read, agree and will comply.
Being the incumbent, there is no need to receive a bulk data import, however the SCP
can accept a bulk data import of existing PIN information from the incumbent provider.
Securus’ dedicated Integration Department works with multiple vendors to import this
information. Securus’ technology is flexible and does not mandate rigid specifications
when working with other vendors, facility owned systems, JMS, Commissary, etc.
Securus will fully cooperate with your facility and your vendors to automate the
systems.
The most common technologies Securus uses to integrate with your systems include:
HTTP, FTP push or pull of files in any textual format, SOAP Web Services, JSON, XMLRPC, and TCP Sockets. All of these methods are performed over a secure connection.
Securus can transform your data format for insertion into our platform, negating the
need for costly code modifications to your system. Securus integration engineers will
consult with your facilities IT department or system provider to determine the best
integration strategy for your specific application.
7.6.1.9. The ITS shall be capable of providing PINS in the ITS immediately upon booking.
Read, agree and will comply.
7.6.1.10. Once a PIN has been activated in the ITS, the inmate shall be allowed to place calls
from any of the Facility(s) or from any inmate telephone located at the Facility(s).
Read, agree and will comply.
7.6.1.11. The ITS shall be capable of documenting the date/time when an individual PIN was
added or modified in the ITS and the user making the change.
Read, agree and will comply.
Securus’ SCP will document the date/time when an individual PIN entry was added or
modified in the ITS and document the user making the change through the Audit and
Activity Tracking feature.
Securus’ SCP’s audit and tracking feature provides the ability to track and log a user’s
specific activity for investigative purposes. This feature creates an activity log that can
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be accessed by specified site administrators only or by site personnel with authorized
security credentials. The system tracks user’s activity to ensure complete control and
audit capabilities by the client.
These activities are all tracked and logged to ensure system usage integrity is
maintained at all times:


When a user logs in to the system



How long a user stays in the system



Which recordings were monitored or played by that specific user



How the user interacted with a recording

In addition, changes to custody accounts, PANs, global list entries, security templates,
etc., are also comprehensively tracked and logged for each event.
7.6.1.12. The ITS shall be capable of deactivating a PIN upon an inmate’s release and
reactivating the same PIN if the inmate reenters the Facility(s) at a future date.
Read, agree and will comply.
7.6.2. The ITS shall have the capability to automatically build and store a list of Personal
Allowed Numbers (“PAN”) associated with each PIN. PULASKI COUNTY may or may not
choose to implement PANs.
Read, agree and will comply.
The SCP can provide personal allowed number (PAN) lists associated with each PIN.
The PANs will store a set quantity of allowed numbers for each inmate. The PAN feature
in the SCP provides an inmate approved calling list.
Personal Allowed Number List
The Personal Allowed Number (PAN) feature in the SCP provides an inmate approved
calling list. The PAN restricts inmate calling to only those numbers included on their
list. Securus built this feature specifically for the corrections industry with the
awareness that each facility has unique needs for implementing allowed calling lists.
Like all other features of SCP, the PAN lists are flexible and may be administered in
various ways: PANs can be configured manually, automatically, or by importing through
E-Imports. The PAN configuration options include the following:


Auto Pan – Allows the first “X” amount of numbers—amount is defined by
Pulaski County—number of called numbers to be added to the inmate’s PAN list
automatically. The amount of numbers allowed is configurable and will not
allow the inmate to exceed that number.
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This is the most popular method of PAN administration. No staff time is required
for this process and numbers are loaded immediately to maximize revenue
potential. Currently, the Illinois Department of Corrections is implementing this
feature with our SCP.


Inmate Managed PAN – Allows inmates to manage phone numbers on their list
such as adding a new number, removing a number, checking the status of a
phone number, or hearing, which phone numbers are on their list. With this
system, when an inmate adds a phone number to their list, the automated
system conducts a real time Billing Name and Address (BNA) lookup on the
phone number. If a valid BNA is found, the automated system calls the phone
number requesting to be added and asks the called party if they wish to be
placed on the specific inmates PAN list.
No staff time is required to administer this process. With the extra step of
validation, the Pulaski County has maximum control of each added number.



Manual PAN Entry – Authorized facility personnel have the ability to accept
calling lists from inmates, verify the phone numbers, and enter them into SCP’s
user interface.
This form of PAN administration allows a hands-on approach to approval and
control of each number added to an inmate’s allowed number list.



Adding PANs by System Integration – SCP allows for the importing of personal
allowed numbers through our E-Imports application to add number, associate
relationships, and deactivate numbers.
No staff time would be required to administer this process. This is a specialized
form of PAN administration, based on specific integration requirements of a
facility.

Additional PAN Features
The SCP allows administrators to use the following additional features to maximize
efficiency, control, and inspection of PAN lists:
Global Allowed List
Automated List Refresh
Verified/Not Verified PAN
Speed Dial for PANs
Associate PANs to PINs
PAN Management Report
PAN Change Log Report
PAN Frequency Report

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The following table provides descriptions of each PAN features and their primary
benefit to the Pulaski County.
PAN Feature

Primary
Benefit

Description

Global Allowed
List

Efficiency

Certain phone numbers, such as attorney numbers, can be
allowed by all inmates by including them on SCP’s “global
allowed list.”

Automated List
Refresh

Efficiency

With this automated feature, PAN lists can be configured
to refresh every month on a certain day, such as the first
of every month.

Verified/
Not Verified
PAN

Safety
and
control

This feature flag numbers added to the inmate’s PAN list
as “verified” or “not verified”. If the PAN is “not verified”,
the inmate has the ability to call the number for a
configurable number of days before it is blocked. Once the
threshold number is reached and the number is blocked,
a facility administrator must verify the number and if
appropriate—allow calls to that number again.

Speed Dial for
PANs

Safety
and
control

Setting up speed dial numbers for PANs is a preventative
measure that reduces an inmate’s ability to steal or use
other PINs or PANs.

Associate PANs
to PINs

Safety
and
control

PANs are associated with specific PIN numbers.
Restrictions can be applied to PIN numbers giving
facilities control of when and where an inmate can place a
call, how long they can talk per call, and how many calls
they can make by day, week, or month.

PAN
Management
Report

Efficiency

This user friendly, interactive report provides a
dashboard view of all PAN entries in the system. If a PAN
entry is entered through the Inmate Managed PAN
System, it is indicated on this report. Users can select
from over twenty criteria to produce reports with
multiple data points. All reports are exportable to Excel,
CSV, and PDF.

PAN Change
Log Report

Safety
and

PAN Change Log functionality records all actions that SCP
users make to the verified field in the SCP user interface.

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PAN Feature

Primary
Benefit

control

PAN Frequency
Report

Safety
and
control

Description

It also allows administrators to examine all PAN list
changes; specifically, when changes occur, and by whom,
helping administrators and investigators track user
accountability.
Shows phone numbers that appear in multiple PAN lists.
Users have the ability to enter threshold numbers to
define search criteria. For example, a threshold of “four”
will show phone numbers that appears in PAN lists more
than four times. This report also allows users to create a
detail report with specific detail for each call.

7.6.2.1. PANs shall allow a set quantity of approved telephone numbers for each PIN.
Read, agree and will comply.
The PANs will store a set quantity of allowed numbers for each inmate.
7.6.2.1.1. The quantity of approved telephone numbers within a PAN shall be configurable by
inmate or PIN.
Read, agree and will comply.
The quantity of approved telephone numbers within a PAN is configurable to meet
Pulaski County’s needs.

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7.6.2.1.1.1. Proposer shall indicate whether the quantity of approved telephone numbers within a
PAN can be configured by PIN.
Read, agree and will comply.
The quantity of approved telephone numbers within a PAN is configurable by PIN.
Authorized Pulaski County users can set the maximum number of PAN entries using the
SCP user interface, as shown in the following figure.

Configurable Number of PAN Entries per PIN
Proprietary and Confidential

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7.6.2.1.2. ITS shall be capable of storing the following information (at a minimum) for each
telephone number on the PAN: telephone number, called party name, address and history of
calls by inmate and jails.
Read, agree and will comply.
The SCP can store the telephone number, called party name, address, and relationship
to the inmate.
7.7. Monitoring and Recording Requirements
7.7.1. The ITS shall be capable of monitoring and recording all inmate and visitation calls from
any telephone within the Facility(s) unless there are restrictions that prohibit the recording and
monitoring of certain calls such as attorney-client privilege.
Read, agree and will comply.
The SCP -ITS will be capable of permitting full monitoring and recording of all calls,
inmate/resident and visitation, from any telephone within the facilities unless there are
restrictions that prohibit the recording and monitoring of certain calls such as attorneyclient privilege. Additionally, the SCP-ITS shall be able to exclude restricted or
privileged calls and clearly designate non-recorded calls within the ITS user application.

Secure Call Platform User Interface
The SCP is a highly featured, flexible, state-of-the-art system designed to provide our
customers with the ultimate in inmate call control, fraud control and tracking, security,
reporting, and investigative capabilities.
SCP’s user interface is Pulaski County’s window to all of these features. Because it is
entirely Web-based, authorized users access the system at anytime, from any location.
We call this anytime/anywhere access. This design delivers investigative recordings
with digital clarity and provides easy remote monitoring from any secure Web browser
with Internet access.
This system is one of the only single-point-access user interfaces in the industry, built to
allow our customers complete control over their systems in a simple, reliable, secure
environment. Authorized users can easily apply settings and configurations to turn on a
phone to a pod, restrict a phone, change a blocked number, and turn on or off a feature
or application—all in real time. All features are completely integrated and can easily be
accessed with the click of a mouse. As a result, Pulaski County will experience the
following benefits:


Increased efficiency for staff



Increased flexibility
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

Quicker “on-demand” access to call detail records and call recordings

 Unequalled investigative access to potential criminal activity
To access the SCP interface, users open Internet Explorer (version 6 or higher) and
enter the URL: https://commandcenter.securustech.net. They then enter a valid user
name and password.
Each user is assigned access rights by the administrator, which allows the County to
control security based on the facility’s clearance objectives. Administrators can limit
individual access to each application, but they can also limit access to each function
within each application. To help manage access, a user log is provided that illustrates
the username, time of access, and modules accessed.
Restricting Access
To allow administrators even more security and control, user access can even be
programmed to restrict users to specific IP addresses within certain time limits. For
example, a user could be restricted to access the SCP user interface from their
workstation (and only their workstation) between the hours of 8:00 a.m. and 5:00 p.m.

SCP User Interface
Proprietary and Confidential

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With only a few keystrokes, the user enters their user name and password and will be
presented with the menu screen.
Remote Access to Recording and Monitoring
Because the recording and monitoring applications are fully integrated into the system,
our Inmate Telephone System is extremely user friendly. The system allows for remote
access by other agencies, such as the local PDs, without residing on the County network.
Any authorized user with an approved user name and password can easily and
remotely access recording and monitoring of inmate calls from any Windows 2000
Service Pack 4 or Windows XP PC with Internet Explorer 6.0 or 7.0.
7.7.2. The ITS shall allow designated users at the Facility(s) to play back a recorded call or a call
in progress (e.g. live monitoring) via the ITS user application without the need to download a
third-party software.
Read, agree and will comply.
The SCP ITS will allow designated users at the Facility(s) to play back a recorded call or
a call in progress (e.g. live monitoring) via the ITS user application.

Recording Search and Retrieval
Securus allows access from facilities and its investigators to research calls via SCP’s
User Interface. The SCP User Interface provides a single-point access to all the
investigative tools provided in the SCP.
Investigators can specify search criteria for calls, such as called party, calling telephone,
date, time, PIN, account, duration, and locations, and search across a site or group of
sites based on their security authorization. This search is performed across the CDR
records and can include a search for either all call attempts or just completed calls.
The results of this search allow for viewing of detailed information about the call and,
whether or not a recording was made. If a recording was made, within the limits of
security access granted, the investigator can listen to that recording using a powerful
call player that has easy-to-use search capabilities, and features such as, pause and play.
To aid in reducing the time spent performing the search, the call player allows the user
to see the wave activity of the call to quickly search through areas of limited talk time or
to help identify a particular event.
The act of listening to a recording involves what is known as “streaming” the recording
to a program on the computer that can ‘play” the recording through the attached
speakers. While it is possible to make a recording from the speakers, this is only a copy
of the original. Chain of Evidence safeguards are in place to prevent access to the actual
digital copy of the recording to eliminate any chance of manipulation, whether
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intentional or accidental, that could later be brought as a challenge to the authenticity of
the call recording.
Call Monitoring
The SCP Live application allows for immediate, real-time monitoring of calls in progress
via the multi-media PC workstation. Facility personnel (with appropriate password
privileges) can monitor live calls by highlighting the call in progress and clicking on the
speaker icon.
This process is undetectable by either the inmate or the called party and does not
disrupt the recording process. Concise descriptions of activity appear for each phone in
use. For example, the system shows the specific telephone location, inmate PIN, the
destination number dialed, city and state of the destination, time and duration of call,
any restrictions such as “watched” or “private,” and the status of the call, such as “in
progress,” “calling destination,” “get acceptance.”
The system can also automatically eliminate all monitoring or recording of special calls,
such as to legal counsel, by designating the number as a “private” number. SCP prevents
all unauthorized attempts to listen to private calls—the user interface will not display
the speaker icon that allows users to play non-private calls. In addition, the call record
lists the call as “private” on the user interface.
Call Monitoring, Silent
When monitoring is invoked, the system incorporates analog suppression/amplification
hardware that allows guard monitoring of calls without inmate or called party
detection. To assure complete investigator anonymity, there is absolutely no noise, dB
loss, or other indicator when this feature is activated via handset, headset, or an
amplification instrument such as speakerphone, orator, magnetic, taping equipment,
etc.
7.7.3. The ITS shall provide simultaneous playback and continuous recording of calls and visits.
Read, agree and will comply.
Securus’ recording and monitoring system is fully integrated with our Secure Call
Platform (SCP), and provides secure recordings of inmate telephone conversations. It
can be configured to accommodate the recording requirements for correctional
facilities of any size. The system is fully automated and is designed to be a cost-effective
solution for all correctional facilities. Authorized personnel can listen to live or archived
recordings via multi-media PC interfaces connected over local area networks (LANs).
Multiple levels of security provide that only authorized personnel can access and
monitor the inmate recordings.

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Call Monitoring
The SCP Live application allows for immediate, real-time monitoring of calls in progress
via the multi-media PC workstation. Facility personnel (with appropriate password
privileges) can monitor live calls by highlighting the call in progress and clicking on the
speaker icon. This process is undetectable by either the inmate or the called party and
does not disrupt the recording process. Concise descriptions of activity appear for each
phone in use. For example, the system shows the specific telephone location, inmate
PIN, the destination number dialed, city and state of the destination, time and duration
of call, any restrictions such as “watched” or “private,” and the status of the call, such as
“in progress,” “calling destination,” “get acceptance.”
The system can also automatically eliminate all monitoring or recording of special calls,
such as to legal counsel, by designating the number as a “private” number. SCP prevents
all unauthorized attempts to listen to private calls—the user interface will not display
the speaker icon that allows users to play non-private calls. In addition, the call record
lists the call as “private” on the user interface.
Call Monitoring, Silent
When monitoring is invoked, the system incorporates analog suppression/amplification
hardware that allows guard monitoring of calls without inmate or called party
detection. To assure complete investigator anonymity, there is absolutely no noise, dB
loss, or other indicator when this feature is activated via handset, headset, or an
amplification instrument such as speakerphone, orator, magnetic, taping equipment,
etc.
Call Recording
The SCP’S unique, fully integrated recording application works independently of other
products so there is never a need for a third-party manufacturer’s product to be
integrated into the system. This allows the facility to deal with a sole-source provider if
any issues arise.
The SCP uses large capacity hard drives, along with RAID (redundant array of
independent disks), that virtually extend the call storage period to meet your specific
needs. Recordings are stored on-line for immediate access for 12 months. The SCP can
also burn the information to CD and/or DVD for additional back up, if necessary.
The SCP can record all calls simultaneously and also allow personnel to listen to a prerecorded call, while active calls continue to be recorded—all without loss of
information. The system records the entire conversation from call acceptance to
termination of the call.

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7.7.4. The ITS shall allow the user to continue to use the interface to search information while
listening to a live call or recording.
Read, agree and will comply.
7.7.5. The ITS shall allow the user to accelerate the playback of call recordings to at least 1.4
times.
Read, agree and will comply.
The SCP ITS will allow designated users at the Facility(s) to play back a recorded call or
a call in progress (e.g. live monitoring) via the ITS user application.

Recording Search and Retrieval
Securus allows access from facilities and its investigators to research calls via SCP’s
User Interface. The SCP User Interface provides a single-point access to all the
investigative tools provided in the SCP.
Investigators can specify search criteria for calls, such as called party, calling telephone,
date, time, PIN, account, duration, and locations, and search across a site or group of
sites based on their security authorization. This search is performed across the CDR
records and can include a search for either all call attempts or just completed calls.
The results of this search allow for viewing of detailed information about the call and,
whether or not a recording was made. If a recording was made, within the limits of
security access granted, the investigator can listen to that recording using a powerful
call player that has easy-to-use search capabilities, and features such as, pause and play.
To aid in reducing the time spent performing the search, the call player allows the user
to see the wave activity of the call to quickly search through areas of limited talk time or
to help identify a particular event.
The act of listening to a recording involves what is known as “streaming” the recording
to a program on the computer that can ‘play” the recording through the attached
speakers. While it is possible to make a recording from the speakers, this is only a copy
of the original. Chain of Evidence safeguards are in place to prevent access to the actual
digital copy of the recording to eliminate any chance of manipulation, whether
intentional or accidental, that could later be brought as a challenge to the authenticity of
the call recording.
Call Monitoring
The SCP Live application allows for immediate, real-time monitoring of calls in progress
via the multi-media PC workstation. Facility personnel (with appropriate password

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privileges) can monitor live calls by highlighting the call in progress and clicking on the
speaker icon.
This process is undetectable by either the inmate or the called party and does not
disrupt the recording process. Concise descriptions of activity appear for each phone in
use. For example, the system shows the specific telephone location, inmate PIN, the
destination number dialed, city and state of the destination, time and duration of call,
any restrictions such as “watched” or “private,” and the status of the call, such as “in
progress,” “calling destination,” “get acceptance.”
The system can also automatically eliminate all monitoring or recording of special calls,
such as to legal counsel, by designating the number as a “private” number. SCP prevents
all unauthorized attempts to listen to private calls—the user interface will not display
the speaker icon that allows users to play non-private calls. In addition, the call record
lists the call as “private” on the user interface.
Call Monitoring, Silent
When monitoring is invoked, the system incorporates analog suppression/amplification
hardware that allows guard monitoring of calls without inmate or called party
detection. To assure complete investigator anonymity, there is absolutely no noise, dB
loss, or other indicator when this feature is activated via handset, headset, or an
amplification instrument such as speakerphone, orator, magnetic, taping equipment,
etc.
7.7.6. Live monitoring shall allow PULASKI COUNTY to view, at a minimum, the following
information in chronological order. Proposer shall indicate whether the live monitoring
information can be sorted real-time by any of the items listed below and whether the live
recording can be paused while listening.
7.7.6.1. Call Duration;
Read, agree and will comply.
7.7.6.2. Facility(s);
Read, agree and will comply.
7.7.6.3. Language Type;
Read, agree and will comply.

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7.7.6.4. Phone Location Name;
Read, agree and will comply.
7.7.6.5. Inmate Name;
Read, agree and will comply.
7.7.6.6. Inmate PIN;
Read, agree and will comply.
7.7.6.7. Called Number;
Read, agree and will comply.
7.7.6.8. Called City, State;
Read, agree and will comply.
7.7.6.9. Call Status;
Read, agree and will comply.
7.7.6.10. Alerts
Read, agree and will comply.
7.7.6.11. Notes; and
Read, agree and will comply.
Time and date entries for each recorded conversation will be displayed on a per
channel basis and display all conversations in chronological order to facilitate research
and playback.
Securus allows access from facilities and its investigators to research calls via a single
access portal known as SCP user interface. The SCP user interface provides a singlepoint access to all the investigative tools provided in the SCP.
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Investigators can specify search criteria for calls, such as called party, calling phone,
date, time, PIN, account, duration, and locations, and search across a site or group of
sites based on their security authorization. This search is performed across the CDR
records and can include a search for either all call attempts or just completed calls.
The results of this search allow for viewing of detailed information about the call and,
whether or not a recording was made. If a recording was made, within the limits of
security access granted, the investigator can listen to that recording using a powerful
call player that has easy-to-use search capabilities, and features such as, pause and play.
To aid in reducing the time spent performing the search, the call player allows the user
to see the wave activity of the call to quickly search through areas of limited talk time or
to help identify a particular event.
The act of listening to a recording involves what is known as “streaming” the recording
to a program on the computer that can ‘play” the recording through the attached
speakers. While it is possible to make a recording from the speakers, this is only a copy
of the original. Chain of Evidence safeguards are in place to prevent access to the actual
digital copy of the recording to eliminate any chance of manipulation, whether
intentional or accidental, that could later be brought as a challenge to the authenticity of
the call recording.
7.7.7. All CDRs, including all attempted and completed calls, shall be stored online for a
minimum period of 3 years or contract term and for a minimum period of 1 year following the
expiration of the Agreement. Proposer shall provide a detailed description of its proposed
method for storing call recordings, to include information on Proposer’s data redundancy
practices.
Read, agree and will comply.
Securus will store call recordings for immediate access online for the required length of
time, accessed from anywhere/anytime. Call recordings are stored in Securus’
centralized Disaster-Resistant Carrier-Class Data Centers, which are managed under the
direct supervision and immediate hands-on maintenance by trained data center
personnel. In addition, all equipment used to store recordings is monitored by the
Securus’ fully staffed Network Operations Center 24 hours a day, 7 days a week, and
365 days a year.

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7.7.7.1. The provision of remote access shall allow PULASKI COUNTY, as well as other
outside personnel whom are authorized users, the same features and functionalities, permitted
by the user’s level of access, available on a web-enabled computers, laptops, tablets and smart
phones.
Read, agree and will comply.
Remote access allows Pulaski County users the same features and functionalities
permitted by the user’s level of access, available on a Securus-provided workstation.
Because the recording and monitoring
applications are fully integrated into the system,
our Inmate Telephone System is extremely user
friendly. The system allows for remote access by
other agencies, such as the local PD’s, without
residing on the Pulaski County network. Any
authorized user with an approved user name and
password can easily and remotely access
recording and monitoring of inmate calls from
any Windows 2000 Service Pack 4 or Windows XP
PC with Internet Explorer 6.0 or 7.0.
7.7.8. For the term of the Agreement, PULASKI COUNTY shall have access to all CDRs and
call recordings from all access computers, based on the user’s access level.
Read, agree and will comply.
7.7.9. The ITS shall be capable of providing alerts for certain calling events and, at a minimum,
allow designated users to receive or be forwarded a live call to a specified destination. Proposer
shall include detailed information on the ITS alert application and it shall include, at a minimum,
the types of alerts available (cell phone, SMS text, email, etc.), and whether a security PIN for
accessing the live call is required.
Read, agree and will comply.
The SCP provides an alert system, called Covert Alert. Covert Alert provides the
capability to automatically call, and alert authorized designated County staff and offer
live call monitoring.
Covert Alert has the capability to bridge a call to an authorized remote number for
those dialed numbers, phones, or inmates PIN, that are under surveillance by the
investigative unit. The Covert Alert feature allows authorized personnel to monitor a
call, from any designated remote location, while the call is in progress.

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After a dialed number, phone, or inmate PIN, is assigned a “covert” status, the user
simply enters a telephone number (such as cellular, home, or office), which is where he
or she wants the call sent to for live monitoring. When a call is placed by an inmate, or
to a phone number, or on a phone that has a covert alert trigger, it is then automatically
sent to the pre-designated investigator phone number(s). A call can be sent to multiple
numbers simultaneously allowing several investigators to listen into the call.
The following figure illustrates the SCP user interface screen used to configure the alert
notification.
Configuring an Alert Notification
Proprietary and Confidential

There are no distance barriers to the retrieval process so the remote telephone number
can be located within the facility, or across the country. As an additional benefit,
administrators may continue to monitor this call and other calls, through the on-site
workstation, while using the SCP user interface Live Monitor, or remote live callforwarding feature. This allows facility investigators to effectively monitor potential
illicit activities regardless of the investigator's location.

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In addition, if selected an e-mail is sent to the investigator that will notify the
investigator of the date, time, inmate PIN, originating telephone, and dialed number
immediately after the called party accepts the call. The following figure provides a
sample e-mail alert.

Alert Notification E-Mail
Proprietary and Confidential

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“Barge In”
While on the covert alert call, the investigator can terminate the call between the
inmate and the called party by pressing a predetermined code. In addition to being able
to disconnect the call, the investigator can also barge into the inmate conversation and
speak to both the inmate and the called party by pressing a predefined “Barge In” code
and confirming that they want to barge in.
The confirmation helps to eliminate an investigator from accidently pressing the barge
in code with their cheek.
This “Barge In” capability is available through both Covert Alert and on calls forwarded
from SCP Live Monitor. When live monitoring a conversation, the call can be forwarded
to an investigator cell phone, office phone, or other designation, allowing them to barge
into the conversation using the predetermined barge in code and acceptance digit.
Covert Alert Call Detail Record Report
The Covert Alert Call Detail Record Report allows authorized users to search for calls in
which a covert alert was triggered. The report provides comprehensive detail regarding
the call. The following figure is an example of the SCP user interface call detail record
search used to create a covert alert report.

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Covert Alert Call Detail Report
Proprietary and Confidential

7.7.10. The ITS user application shall transfer/copy/export recordings with no loss in quality
and shall be capable of placing an audio and visual date/time stamp with the recording.
Proposer shall provide a detailed description of the process for transferring/copying/exporting
recordings.
Read, agree and will comply.
Securus’ SCP provides users with the capability to copy recorded conversation to any
external media device connected to the user’s PC such as CD, DVD, mp3 player, thumb
drive, etc. This feature allows the mobility of conversations for transporting the
information to investigative personnel, court cases, playback on another windows
based PC, or simply to have a personal backup of the conversation.
Securus’ SCP provides a patented method for ensuring the authenticity of inmate call
recordings made through the ITS platform. This patented security feature—the chain of
evidence—is a key component of the SCP and is automatically included in all SCP
installations. The chain of evidence prevents tampering of the call detail record and the
call recording and encrypts, time-stamps, and verifies the authenticity of each
recording.
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Securus’ goal in creating a system that ensures the security of the call recordings was to
meet or exceed the Rules of Evidence used in state and federal courts for the
admissibility and authenticity required in a court of law to support a conviction. It was
the rigor of these standards to which we developed the SCP’s chain of evidence.
In addition to the chain of evidence provided through SCP, Securus will provide expert
staff to testify, at no cost to Pulaski County, on the authenticity of the call recordings
made on SCP.

Chain of Evidence
As the technology leader in the inmate telephone system industry, we continue to set
the standard by which other vendors must compete—a standard that is impossible to
attain without the investment in technology to which Securus commits. It is this
investment in technology that allowed Securus to develop a unique process that
ensures the chain of evidence is maintained at all times for recorded calls. This process
is such an important advancement that it is the subject of a
patent pending before the United States Patent Trademark
Office. Due to the sensitive and proprietary nature of this
information, we have included it as Reference #5 in the
envelope marked “Confidential.” We respectfully request that
this information is removed from public display and inspection
after proposal opening.
Downloading Calls as Evidence
SCP allows authorized users to copy recorded conversation to any external media
device connected to the user’s PC, such as CD, DVD, mp3 player, or thumb drive. This
feature allows the mobility of recordings for transporting the information to
investigative personnel or for court cases. To maintain the accuracy of data and
recordings during downloading and copying, SCP stores the files—both audio and CDR
information—embedded within an industry-standard read-only format that prevents
the possibility of tampering.

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7.7.11. The ITS shall be capable of emailing and copying recorded calls onto a CD/DVD or
other storage medium in either a ZIP file, WAV, ISO or MP3/data format with tamper free
capabilities.
Read, agree and will comply.
SCP provides authorized users with the capability to email and copy recorded calls onto
a CD/DVD or other storage medium in audio or mp3/data format with tamper-free
capabilities. This feature allows the mobility of recordings for transporting the
information to investigative personnel, court cases, playback on another windows
based PC, or simply to have a personal backup of the conversation.
SCP provides authorized facility users the ability to send an email message to selected
individuals with a link to download the recorded conversations, or attach the
downloaded .wav recording file to the email. Recipients of the emailed recording can
listen to the .wav file from their email device.
The recording management folders allow investigators to view the size of the folder and
how that compares to the available capacity of a CD or DVD. This utility also allows
authorized users to move recordings between folders to easily manage their recording
files. Once downloaded, the recorded conversations may be copied to any external
media device connected to the user’s PC.

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“The North Dakota DOC encourages total cooperation with local law enforcement agencies
along multiple jurisdictions in assisting in the investigation of crimes in the community.
Securus provides multiple solutions to give access to law enforcement agencies in regards
to inmate phone calls. The latest solution is the ability to actually e-mail a phone call(s) to
an agency upon request and approval. Our agency works hand-in-hand with state and local
police, federal agencies and the local drug task force and we have played an active role in
many narcotic investigations and the conviction of many individuals involved in criminal
activity. We learned long ago that sending some offenders to prison does not stop their
involvement in criminal activity.”
-Patrick Branson, Deputy Warden of Operations, North Dakota Department of Corrections
and Rehabilitation

Downloading Recordings to External Media
Proprietary and Confidential

When call recordings are copied to removable devices, the ability to continue the chain
of evidence is crucial to maintaining integrity of the recording.

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Chain of Evidence Benchmarks
A phone call made on Securus’ SCP creates a record, known as a call detail record (CDR),
which includes—at a minimum—the following information:


Customer name



Facility name



Originating station



Destination number



Start and stop time of the call

 PIN, if used by the facility
This information provides context about the call. It is this context that differentiates a
typical recording from one that can survive an evidentiary challenge of its authenticity.
SCP combines this contextual information with the audio data in memory, and writes
the information to disk as a continuous data stream. The recording is never modified
after it is written onto disk and each recording contains the critical information
regarding the authenticity of the data.
Storing this log of data in one combined unit with the ability to quickly pull reports
verifying this data from an independent system creates a strong audit trail for
identifying and proving the origin of the recorded call.
Creating the Audio Data
The recording process starts as soon as the called party answers the phone. This
provides a record of the entire interaction between the SCP and the called party before
the called party accepts the call. This interaction includes everything the called party
says and all voice-over announcements, including the following information:


Location of the originating call



Inmate name



Call rates



Call acceptance



Notification messages, such as the standard announcement that the call is
subject to monitoring and recording
The recording is “complete” in real time and does not depend on the inmate and called
party ending the call to have a “header” or other information written into the CDR. This
feature is significant because the recording package is constructed real-time throughout
the call and is un-editable, or locked, with respect to all of the required data to identify
the call. This guarantees that any recording produced for legal purposes is the original
data (recording and call details) and could not have been modified. In addition, data
cannot be transposed with another recording to confuse the identity of the subject.
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7.8. Pre-Paid/Debit Application
7.8.1. Indicate whether the pre-paid/debit application is part of the ITS or whether an external
platform is utilized for the provision of pre-paid/debit calling.
Read, agree and will comply.
Securus’ debit application called Inmate Debit is a part of the SCP system and is not an
external platform.
7.8.2. The pre-paid and/or debit application shall allow for pre-payment to a specific telephone
number or an inmate’s account. Provide a detailed description of all pre-payment/deposit
methods available.
Read, agree and will comply.
Inmate debit accounts are inmate-owned phone accounts that allow inmates to fund
phone calls to
Inmate Debit Calling Accounts

Securus has developed the next generation, industry-leading debit product, called
Inmate Debit. Does your facility need to:
Increase incremental revenue?
Stop handling cash?
Eliminate administrative burdens?
Provide more options for friends and family members to fund?
Reduce inmate frustration?
Connect more calls?
Inmate Debit accounts are inmate-owned phone accounts that allow inmates to fund
phone calls to numbers they want to call. Because the calls are funded by the inmate,
there is no cost to the called party. An inmate can transfer funds from the commissary
system to his Inmate Debit calling account. The inmate initiates the funds transfer from
the commissary system to his Inmate Debit calling account at the commissary.
The inmate will provide his inmate identification at the point of sale and request the
transfer of funds. The transfer amount will be deducted from the inmate’s trust or
commissary account and added to his Inmate Debit calling account.
Debit transactions will include inmate ID and the dollar amount transferred, and will be
sent electronically from the commissary to Securus’ secure FTP server. The resulting

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electronic data exchange immediately updates the ITS to show the inmate identification
and amount of debit time added to the phone account (by each inmate).
As an added advantage, Inmate Debit accounts can also be funded by friends and family
members. This creates more revenue—inmates can make more calls because they now
have additional funds. In addition, unlike traditional prepaid collect accounts, the
inmate owns his Inmate Debit account and is not limited to calling only the numbers
specified by friends and family members. Inmate Debit accounts increase the inmate
calling opportunities, thereby increasing revenue and commissions for Pulaski County.
Pulaski County’s Problems… Solved!
Inmate Debit will help Pulaski County solve several critical problems and increase
efficiency.
Problem Faced by Pulaski County

Inmate Debit Solution

Poor service and support from unreliable
vendors



Eliminates the need for
commissary staff involvement

Increasingly overworked facility staff



Relieves the facility staff of cash
management
Eliminates the need for manual
involvement from the facility staff
Eliminates the need for in-house
commissary staff involvement



Vendor systems that don’t communicate



Eliminates the need for
commissary staff involvement

State pressures to squeeze every dollar



Provides option to allocate Inmate
Debit commissions to the inmate
fund or general fund

Pressure to solve crimes with limited
investigation resources



Requires inmates to enter a PIN,
which provides an audit trail for
investigations

Need to drive commissions or decrease
services



Increases funding options, which
leads to more funding

Pressure to ensure inmate, constituent,
and employee safety



Requires inmates to enter a PIN,
which provides an audit trail for
investigations

Tight or declining budget



Provides option to allocate Inmate
Debit commissions to the inmate
fund or general fund

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Problem Faced by Pulaski County

Focus on inmate and constituent family
members’ satisfaction

Inmate Debit Solution



Increases funding options, which
leads to more funding



Provides additional funding
options for both inmates and
family members, and does not
require friends and family
members to open an account
Completes more inmate calls
No-charge to the inmate to manage
the account
Increases inmate control over his
account





Implementing Inmate Debit
Securus has a dedicated Integration team that is committed to integrating within 30
days. The Integration team will provide Pulaski County with inmate and friends and
family marketing materials to promote Inmate Debit and provide a smooth transition
for the users. Securus will insert call prompts for inmates and friends and family to
assist them in funding an account.
Once implemented, an Inmate Debit account is opened automatically at booking.
Accounts for existing inmates can be opened manually through the SCP user interface.
Adding Funds

Inmates can add funds to their accounts through automated trust transfers, such as
Commissary Order by Phone, forms, and kiosks.
Friends and family members can add funds to an Inmate Debit account without opening
their own account. Friends and family members can deposit money directly into an
inmate’s debit account using several convenient points of sale:


Securus Correctional Billing Services’ Website



Customer service representatives



United States Post Office—mail the payment to Securus Correctional Billing
Services’ PO Box.



Friends and family members also have multiple payment options to fund
accounts, including credit or debit card.

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Handling Payments, Commissions, and Refunds

Securus handles all payments, relieving Pulaski County from the cash handling
business. As money is added to an Inmate Debit account, SCP recognizes the funding
transaction and transfers the funds to Securus.
Securus will then pay commission to Pulaski County based on the monthly usage.
Securus will send Pulaski County a commission check each month that can be applied to
the general fund or inmate welfare fund based on Pulaski County’s direction.
When an inmate is released from the Pulaski County facility, the release information is
transmitted to SCP. The Inmate Debit account is closed in SCP and the remaining
unused balance is made available for refund to the inmate. Securus can remit the
unused funds to Pulaski County to be refunded to the inmate via Pulaski County’s
refund process. Or, to further relieve Pulaski County of cash-handling, Securus will
make the refunds available to the inmates directly via Western Union’s more than
470,000 worldwide retail locations.
Reporting

Detailed reporting about Inmate Debit is available through the SCP user interface and
the Facility Portal. The SCP Debit Report allows Pulaski County users to:


Query Inmate Debit call detail records (CDRs) by the user-specified criteria



View all debits and credits that occurred during a specific time period for an
individual inmate; for all inmates within a facility; or for all facilities

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Secure Call Platform Debit Report
Proprietary and Confidential

7.8.3. The ITS shall provide the inmate with the balance of the pre-paid or debit account at the
time of the call.
Read, agree and will comply.
The inmate can press a digit on the keypad during call setup to hear their available
balance in the Inmate Debit account, and the cost of the call.
7.8.4. The ITS shall provide the called party with the balance of their pre-paid collect account at
the time of the call.
Read, agree and will comply.
With the automated operator, called parties can request to hear the available balance of
an AdvanceConnect (prepaid) account or available credit of the Direct Bill account.

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7.8.5. The pre-paid and/or debit application shall allow international calls.
Read, agree and will comply.
Securus will provide international calls through the pre-paid and/or debit applications.
7.8.6. Proposer shall describe its process for accommodating real-time refunds associated with
pre-paid and/or debit accounts.
Read, agree and will comply.
Prepaid accounts that have a remaining credit balance will expire 180 days from the
date of the last call placed using the account. Account owners can obtain a refund prior
to expiration of the account. To obtain a refund on an unexpired account, end-users may
contact SCBS by phone at 800-844-6591, or by chat at www.securustech.net. For all
check and credit card transactions made by phone or website, full and partial refund
amounts will be applied to the payment source last used.
For full refunds on accounts where the last payment was made via Western Union,
those funds will be refunded to the customer through Western Union. For partial
refunds on accounts that were paid via Western Union and for both full and partial
refunds on payments mailed to SCBS lockbox, a check will be mailed via regular U.S.
Postal Service delivery.
Debit Accounts
When an inmate is released from the Pulaski County facility, the release information is
transmitted to SCP. The Inmate Debit account is closed in SCP and the remaining
unused balance is made available for refund to the inmate. Securus can remit the
unused funds to Pulaski County to be refunded to the inmate via Pulaski County’s
refund process. Or, to further relieve Pulaski County of cash-handling, Securus will
make the refunds available to the inmates directly via Western Union’s more than
470,000 worldwide retail locations.
7.8.7. The ITS shall be capable of interfacing with the current commissary and/or JMS provider
for ease of transferring money from the inmate’s trust fund/commissary account to the ITS
debit account as well as refunding any unused funds to the trust fund account upon the inmate’s
release. The current commissary provider is Stellar Services, contact: Rich Beaumont, and the
current JMS provider is Secure Manage, contact: John Leiner. Further, Proposer shall state
whether it has an established business arrangement and interface with commissary or JMS
provider.

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Read, agree and will comply.
Securus has its own dedicated Integration Department that works exclusively on
integrating the various systems and products in the correctional environment. Having
this dedicated Integration Department allows Securus to deliver fast and flexible
solutions for our customers. Securus currently integrates with more than 60
independent facility owned systems/shared databases and with more than 110 vendors
worldwide.
Securus’ technology is flexible and does not mandate rigid specifications when working
with facility owned systems, JMS, Commissary, and. Vendors etc. Securus will fully
cooperate with Pulaski County to automate the systems.
The most common technologies Securus is able to integrate with your system include:
HTTP, FTP push or pull of files in any textual format, SOAP Web Services, JSON, XMLRPC, and TCP Sockets. All of these methods are performed over a secure connection.
Securus is able to transform your data format for insertion into our platform, negating
the need for costly code modifications to your system. Securus integration engineers
will consult with your facilities IT department or system provider to determine the best
integration strategy for your specific application.

Securus Integration Process
The dedicated Securus Integration team is the exclusive team that designs, develops,
tests and implements all custom integrations with corrections industry and banking
systems. Our mission is to deliver fast and flexible solutions for our customers. This
process is incorporated into the overall Project Plan for the installation of the Securus
SCP inmate telephone system. Major milestones include:


Collect Preliminary Needs/Requirements



Contract Signed



Finalized Requirements document



Approved Scope Statement



Finalize Design Document



Schedule Customer Implementation



Develop Custom Integration Solution



Test Custom Integration Solution



Implement Custom Integration Solution



Customer Approval and Sign off

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7.9. Security
7.9.1. All Proposer employees shall obtain, at Proposer’s cost, the appropriate personnel
background security clearance prior to arrival at the Facility(s). All Proposer employees will
comply with PULASKI COUNTY’s policies and procedures. Entry to the Facility(s) is subject
to the approval of PULASKI COUNTY’s Site Administrator /Administrator / Warden.
Read, agree and will comply.
7.10. Certifications and Accreditations
7.10.1 Please provide a list of all certifications and accreditations of company, including PCI
(Payment Card Industry) Certification for credit card security, HUB Zone Certifications, Better
Business Bureau Accreditation, MBE/WBE certifications, etc.
Read, agree and will comply.
7.11. Training
7.11.1. Proposer shall provide onsite training to PULASKI COUNTY’s staff. Additional training
(onsite or via the web) shall be provided to new staff at no cost to COUNTY. Training manuals
shall be provided to PULASKI COUNTY’s staff at all training meetings and will become the
property of PULASKI COUNTY.
Read, agree and will comply.
Securus provides product training covering all features in the agreement. Experienced
Securus employees conduct all training through online instructor-led classes or
onsite one-on-one and classroom training sessions. Standard training is conducted
using both hands-on experience with your data and using instructor demonstrations to
ensure you understand concepts. On-site training will be provided by your Account
Manager, Susan Fritz who is located in Rantoul, IL at your request.
Securus’ training programs enable facility staff to use all features the first day of
installation. Since products are Web-based, after a 2 to 3 hour training session most
officers find it easy to maneuver through the features immediately.

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In addition to standard training, Securus will work with you to customize training to
meet your unique needs. We offer separate classes focused on different agency
functions such as creative investigations, well-organized live call monitoring, efficient
system administration, etc. Training for product upgrades, new facility staff, or a
general refresher is offered through online instructor-led courses available twice a
month throughout the year.
Training Course Elements
Securus is committed to providing your staff with training that will maximize the
potential of the features you selected. Training courses are in a user-friendly task
oriented format to teach your officers what they need to know to do their job. Courses
are often separated into modules based on the types of duties officers tend to perform
using the unique features of the product.
Securus provides the following standard training elements:
Course Module

Learn About

Getting Started






Logging in
Navigating through the features
Managing your password
Contacting Technical Support for Service Calls

User Administration
Activities







Creating and changing user accounts
Defining a user’s role and granting access
permission
Resetting a user’s password
Deactivating / deleting users
Running user management reports

Inmate Administration
Activities






Adding and changing inmate phone accounts
Deactivating inmate phone accounts
Setting up the phones to act the way you want
Using administrative reports

Monitoring Activities







Reviewing Call Detail Records (CDRs)
Monitoring live calls
Listening to recorded calls
Using monitoring reports
Saving calls and burning to CD

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Course Module

Learn About

Investigation Activities






Super User Activities





Using CDRs for investigations
Recognizing trends in inmate activity
Using other investigative tools to collect
information for evidence
Digging into the details
Learning time-saving tips and tricks
Discussing actual facility situations and turning
evidence into intelligence
Troubleshooting for operational and maintenance
staff to minimize unnecessary service calls

Self-Help Elements and Documentation

Securus also provides an online self-help system available at all times from a Help menu
in the product. Keyword searching offers immediate access to the information you are
seeking or you can follow the table of contents for a full learning experience. Officers
can print one topic or the entire help system if a User Manual is preferred. This method
of “print what you need when you need it” ensures printed material is updated with the
current released product.
Features include the following:
Welcome Pages – Provides high level descriptions of functions and features.
How To – Offers task-based procedures to efficiently use the product. Each topic has
a direct link to email Technical Support or Training for further assistance.
What’s New – Describes changes in the new release with links to more details.
Pop-up Definitions – Defines Glossary Terms and Index words without having to
leave the topic. This assists with quickly assimilating new concepts and technology.
Tips and Tricks – Provides short cuts, helpful hints, and advanced topics.
Solutions in the SCP User Interface – Shares real world examples of how to use
SCP user interface to help you setup stings and solve/prevent crime.
Troubleshooting – Assists officers in figuring out unexpected results and what to
do to get back on track.
Reference – Provides handy reference material such as international dialing codes
and other resources for your convenience.

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Features that are in development include:
•

Show Me Tutorials – Video clips to support officers in learning more
complicated tasks.

•

Feedback Mechanism – ‘Was this Helpful?” and “Did you Find what you’re
Looking for?” surveys for authors to improve content based on what officers
want to know.

•

Advanced Management Functions – Reports that track how often officers
access specific items in the help system assist Securus in identifying areas where
usability improvements or more focused training might be helpful.

The following figure illustrates a SCP Online Help user interface.

SCP Online Help
Proprietary and Confidential

7.11.2. When requested by PULASKI COUNTY, informational pamphlets shall be available to
inmates and shall describe the applicable features and functionalities of the ITS.
Read, agree and will comply.

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APPENDICIES
Appendix A-Facility Specifications
Pulaski County Detention Center
20 Justice Dr.
Ullin, IL 62992
PULASKI COUNTY presently operates its County prison with an average daily population of
206 + inmates, approximately 190 of which are ICE detainees
JAIL SPECIFICATIONS

ADP:

206

Number of Beds:

250

Call Time Limit:

Unlimited

Hours of Availability for Inmate Telephones:

N/A

# of Inmate Telephones Currently:

# of Inmate Telephones Desired:

Required Telephone Cord Length (Inmate Telephones):

18”

Visitation Sets Currently:

Required Telephone Cord Length (Visitation Telephones):

18”

Portable/Cart Phones Required:

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Fees
Appendix B
List of Non-commissionable Fees

Fees

Account Set-Up Fee (IVR or Web)

Account Set-Up Fee for additional
line

Recharge Fee(Live Agent)

$9.95

Recharge Fee (IVR or Web)

$9.95-IVR/$7.95-Web

Monthly Administrative Fee(s)

Refund Fee(Securus)

Carrier Recover Fee

Bill Statement Fee

Regulatory Assessment Fee

Biometric Fee (IPRO)

$0.02/minute (optional)

Other Fees (Listed Below)
Return Check Charge

$25.00

Wireless Administration Fee

$3.99

Federal Regulatory Recovery Fee

$3.49

Money Gram (Third Party Payment
Processing fee - if utilized)

Up to $12.95

Western Union (Third Party
Payment Processing fee - if utilized)

Up to $12.95

Please review our Financial Offer in Attachment M.

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APPENDIX C – SITE EVALUATION REGISTRATION FORM
This site evaluation registration Form must be completed and returned to the RFP contact specified
in Section 2.5-Questions or Comments on or before the date specified in the Schedule of Events.
The Facility(s) will provide an escort.
Provide the following information for the Proposer Representative (s) that will be attending the site
evaluation which will be held on the date specified in the Schedule of Events.
Pulaski County Detention Center
Vendor Name:

Securus Technologies

Address:

14651 Dallas Parkway
Sixth Floor
Dallas, Texas 75254

Main Contact Phone Number: 972-277-0300

Attendee Name:

Jon Glauer

Attendee Title:

Field Service Technician II

Attendee Office Contact Number: N/A
Attendee Mobile Contact Number: 731-514-2228
Attendee Email Address:

jglauer@securustech.net

Attendee Name:

Susan Fritz

Attendee Title:

Major Account Manager

Attendee Office Contact Number: 217-282-9054
Attendee Mobile Contact Number: 217-549-5304
Attendee Email Address:

sfritz@securustech.net

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FAILURE TO SIGN BELOWE WILL DISQUALIFY PROPOSER’S PROPSAL
To the best of my knowledge and belief, the information presented in this proposal is true and
complete. I further acknowledge and continuing obligation to update the proposal if material
discrepancies are discovered. Failure to do so may result in this proposal being disqualified from
further consideration.

VENDOR NAME:

_Securus Technologies, Inc.________________________________

AUTHORIZED REPRESENTATIVE: __Robert E. Pickens, President______________
SIGNATURE: ______________________________________________________________
DATE: ____________________________________________________________________

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ATTACHMENTS:
Attachment A: SCP Highlights
Attachment B: Securus Team Profiles
Attachment C: Illinois Amended Certificate of Authority
Attachment D: Illinois Commerce Commission Certificate
Attachment E: Securus Rate Commission & Terms of Service
Attachment F: Financials and Moody’s Report
Attachment G: Project Plan
Attachment H: 5-year List of Former Clients
Attachment I: Letters of Recommendation
Attachment J: ICE Certificate
Attachment K: Sample Commission Report
Attachment L: Certificate of Insurance Coverage
Attachment M: Securus Financial Offer

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Attachment A
Secure Call Platform (SCP) Features

Secure Call Platform (SCP) Features


Secure Instant Mail (SIM)
SIM can provide Pulaski County with additional revenue while automating a manual process.
There is no cost to the County to implement SIM.



Secure Voicemail
Securus is one of the only inmate telecommunication vendors to provide secure voicemail
opportunities to the facility. Voicemail provides a new path of communication for the inmates,
their friends and family members, and attorneys. In addition to communication options, it
provides investigative opportunities.
Securus’ Voice Mail has the capability for two-way messages, meaning the inmate can leave
messages for their attorney or friends and family, and receive a response by voice mail. This
benefits inmates and other involved parties because it allows communication even when the
called party isn’t at the phone to receive the call.
How It Works
Securus has simplified the process for using Voice Mail. Any caller that has a Voice Mail account
with the existing platform can leave a voice message. Messages can be left for individual
inmates or multiple inmates in multiple facilities. Pulaski County provides a secure passwordprotected account for inmates to use this feature and designates specific inmate telephones in
which Voice Mail can be retrieved.
System Security
Since messaging runs on Securus’ SCP, facilities have the same control of recording and
monitoring as with their inmate telephone system. Only the inmate, the sender, and approved
facility personnel can access Voice Mail messages.
Features and Benefits
The messaging application provides an additional communication channel to friends and
family members, increases investigative capability, and can have a positive impact on calling
revenue.
Increased Investigating Capabilities
Messaging provides investigators with the same recording and monitoring capabilities as any
call. However, with friends and family member’s new capability to call and leave a message,
investigative possibilities are increased substantially
Hardware/Software Requirements
There is no need for a computer because messaging is handled in the same way as a call on the
facility’s SCP system.

Pulaski County, Arkansas
© 2014 Securus Technologies, Inc. All rights reserved.



THREADS
THREADS is an analytical tool that examines billions of records to provide focused leads by
detecting patterns, anomalies, linkages, and correlations both inside and outside of prison
walls.
Securus understands the lifecycle of intelligence and investigating communications data and
the challenges investigators, detectives, and corrections facility staff face in both time and
resources, such as the following:


Pulling reports



Exporting information



Sending information to someone else



Contacting other facilities for information



Combining all the information together



Receiving information in many different formats



The daunting task of identifying suspicious behavior in the information provided to
uncover focused leads

Even when key information is gathered, investigators have to determine where all of the
data will go as well as the time consuming method of analysis.
 What if you had a 24x7 analyst that you didn’t have to provide a salary to or benefits?
 How much time and money would be saved?
 What if you had a sense of liability protection knowing access to the data is controlled,
logged, tracked, and available to only authorized users?
The Securus THREADS product provides the means to answer these questions. The unique
algorithms used within THREADS were designed by real investigators with many years of
experience analyzing communications data and training other investigative units on how to
analyze data.



Automated Information Services (AIS)
AIS is the industry’s first and only hosted, interactive voice response (IVR) system that
automatically provides general facility information and inmate-specific information to
detainees and outside callers over the phone.
In addition to this core functionality, AIS can be configured to enable friends and family to open
or fund a prepaid telephone account and fund an inmate’s trust account over the phone. These
additional funding options make it easier and more convenient for friends and family to
contribute funds while increasing your facility’s potential commissionable revenue. All of this
functionality is available around the clock, which means constituents can always get the
information they need when they need it.

XXXX County, XXXX
© 2013 Securus Technologies, Inc. All rights reserved.

AIS can automate information, such as:
 Criminal charges
 Bond amounts and types
 Court dates, times, and locations
 Projected release date
 Commissary balance
 Visitation eligibility
 General facility information
o
o
o
o
o
o

Facility location
Directions
Hours
Mailing policies
Visitation policies
Money deposit policies

AIS provides unmatched secure access into facility and inmate information. This information is
pulled from a facility’s various Management Information Systems (MIS) including your jail
management system and court systems every 15 minutes. The service offers an English and
Spanish interface, text-to-speech playback of inmate names, and touchtone and speech
recognition interface. Friends and family can access AIS by calling your normal telephone
number; inmates access their information by dialing a speed dial code from any inmate
telephone.


Location Based Services
With more than 50 percent of all inmate telephone calls being completed to cell phones, the
ability to locate these cell phones have never been more important. With LBS, Securus has the
ability to locate the proximity of calls made to cell phones when they are answered and when
the calls are terminated.
With Securus’ proprietary LBS, Pulaski County can determine the true location of a cellular
phone. LBS provides the following to your facility:
 Provide the called party’s true location at the time of an inmate’s call via a link in the call
detail record (CDR)
 Establishes a “Geo-Fence” perimeter around a location to notify investigators when an
inmate calls a cell phone that is within the geo-fence
 Identifies the real-time location, on demand, of a suspect’s cell phone (requires
appropriate warrant documentation)
Reports generated from the CDR contain an icon that identifies calls to a wireless number. LBS
provides an additional link that maps the location of a wireless number when the inmate placed
the call.

XXXX County, XXXX
© 2013 Securus Technologies, Inc. All rights reserved.



Geo Fencing
With geo-fencing, the County can set up a perimeter around facilities that identifies when an
inmate calls a cell phone that is located within that perimeter at the time of the call. GeoFencing can generate a Covert Alert notification to investigators that allow them to act quickly
on real-time information. This valuable capability helps protect your perimeter and is helpful
in preventing escape attempts.



Voice Biometrics
As an optional feature, Securus uses advanced voiceprint technology as a powerful biometric
authentication of a person’s identity. Compared to other biometric techniques, it is quick,
natural, non-intrusive, and cost-effective. Our voice biometric does not require a technology
upgrade for each telephone because it works with the existing SCP technology and features,
such as inmate name recording. Further, our solution does not require the introduction of
hazardous or communicable germ-spreading apparatus into the inmate common areas.
Inmates can break thumbprint readers, presenting a hazard for both staff and other inmates;
the use of a retina scanner can spread conjunctivitis. With our solution, both of these are
avoided.
The technology works because each person’s voice contains a unique signature. As a means of
identification, a person’s voice is as reliable as his or her fingerprint. Our biometric voiceprint
technology compares a digitized speech sample of an inmate to a previously processed and
stored template of the inmate’s voice.
When using voiceprint technology, an inmate is asked to say his/her name (and/or password)
during the first call into the preprogrammed telephone four times. These repeated utterances
of his/her name teach the system the subtle variations of the targets voice and when fully
educated, enrolls the inmate into the system. The initial voiceprint becomes the basis for the
inmate’s personal voice verification file. This method of identification may be used in different
parts of the prison to allow or prevent access to different areas.



S.T.O.P. Electronic Monitoring
Satellite Tracking of People LLC, a Securus-owned company, provides GPS and RF monitoring
equipment and services to more than 400 government agencies and independent service
providers who are responsible for supervising adult and/or juvenile defendants, parolees,
and/or probationers in the community. For more than nine years government agencies across
the U.S. have used BLUtag, the original one-piece GPS monitoring device to track and record
the locations and movements of adult and juvenile enrollees in their local communities, which
is longer than any other provider of a one-piece GPS monitoring device. We also offer optional
auxiliary equipment to expand BLUtag’s monitoring capabilities in impaired environments.

Satellite Tracking of People LLC also provides optional Monitoring Center services to
help agencies streamline the workload of their agents and the management of events.
The flexible service allows agencies to use this service during specific hours of the day
(e.g., overnight hours); on specific days (e.g., weekends and holidays) or with specific
events (e.g., equipment tampers). Agencies provide our Monitoring Center staff with
the protocols for properly managing events.

XXXX County, XXXX
© 2013 Securus Technologies, Inc. All rights reserved.



Inmate Debit
Inmate Debit accounts are inmate-owned phone accounts that allow inmates to fund phone
calls to numbers they want to call. Because the calls are funded by the inmate, there is no cost
to the called party. An inmate can transfer funds from the commissary system to his Inmate
Debit calling account. The inmate initiates the funds transfer from the commissary system to
his Inmate Debit calling account at the commissary. The inmate will provide his inmate
identification at the point of sale and request the transfer of funds. The transfer amount will be
deducted from the inmate’s trust or commissary account and added to his Inmate Debit calling
account.
Debit transactions will include inmate ID and the dollar amount transferred, and will be sent
electronically from the commissary to Securus’ secure FTP server. The resulting electronic data
exchange immediately updates the ITS to show the inmate identification and amount of debit
time added to the phone account (by each inmate).
As an added advantage, Inmate Debit accounts can also be funded by friends and family
members. This creates more revenue—inmates can make more calls because they now have
additional funds. In addition, unlike traditional prepaid collect accounts, the inmate owns his
Inmate Debit account and is not limited to calling only the numbers specified by friends and
family members. Inmate Debit accounts increase the inmate calling opportunities, thereby
increasing revenue and commissions for Pulaski County.



Archonix
Archonix, a Securus-owned company, offers a complete suite of public safety software
solutions, which are sophisticated, yet simple to use. Archonix has benefited from the
acquisition and integration of software from several industry players in recent years as well as
their own significant expenditures on technology. The result is that Archonix has taken the best
features from each of their products and molded them into a uniform package for their
customers.
Archonix XJail system is a complete package for jails and prisons to manage their workflow,
adhere to policies and procedure to maintain compliance with the jail standards, and one of the
only proactive system that warns the operators on tasks pending for them to do or important
issues to resolve or things that are going wrong within the jail functions managed by XJail. It is
software built with current information management and technical needs in mind..



Continuous Voice Verification
Investigator Pro, implements voice biometric technology developed for the US Department of
Defense to investigate call recordings and determine what inmate voice(s) appear on the call,
detect certain three-way call violations, identify PIN theft, and help investigators find
correlations between calls that might otherwise go undetected.
If you are experiencing any of these issues, the Investigator Pro solves them:







Inmates stealing other inmates debit funds
Inmate’s sharing PIN to hide their identity
Multiple inmates talking on the same call
Frustration in trying to positively identify each inmate on the call
Garbled and difficult to understand call recording voices
No way to make notes on evidentiary call segments
XXXX County, XXXX
© 2013 Securus Technologies, Inc. All rights reserved.






Frustration trying to retrieve investigator notes on call segments
No electronic way to send important call segments and notes to interested parties
No automated method for identifying suspicious phone calls
Not enough time to review the important phone calls

The Investigator Pro is a crime detection and prevention system that integrates with your
inmate telephone system with it’s own set of capabilities to solve these problems and has been
in successful operation in 175 correctional facilities since its development in 2005.



Word Spotting
Word Spotting is designed to provide investigators with focused leads based on the audio
spoken during calls originating from their facilities. Word Spotting does this by finding pre‐
specified keywords and short phrases within selected recorded inmate conversations. Call is
identified in automated SCP reports.



PREA
The PREA Compliance Suite is designed to enable Pulaski County to be compliant with the
Prison Rape Elimination Act (PREA) by assisting your agency in the collection, tracking and
reporting of alleged PREA incidents.



Securus Video Visitation System

The Securus Video Visitation System delivers features not found in any other video
visitation system. Securus evaluated the systems available today to determine what was
available, what was missing, and how long it took to implement them. The results indicated
that the total video visitation system that could address all aspects of a corrections facility’s
needs did not exist. Securus worked meticulously to develop the best system in the
industry—combining hardware, software, features, ease of use, reliability, customer service,
and time to deliver and implement.
Securus Video Visitation is specifically designed for correctional facilities of all sizes and
will surpass Pulaski County’s expectations for this technology. This visitation solution
alleviates financial and staff time constraints while enhancing facility security. The
inmate proof system terminals and applications allow inmate’s friends and family
members, corrections professionals, and attorneys to securely schedule and
communicate with an inmate directly in their housing unit from on-site at the facility or
anywhere a broadband Internet connection is available. In addition to providing
operational benefits, the system will provide:






Visitation registration and scheduling
Chat features for internal communication
between the County’s users, such as attorneys,
probation officers, and jail administrators
Inmate information application
Sick call application
Securus’ Secure Instant Mail (electronic mail)

XXXX County, XXXX
© 2013 Securus Technologies, Inc. All rights reserved.







Commissary order application
Storage of recorded visitation sessions
Emergency video application
Automated retrieval and playback of sessions
Visitation reporting

The Securus Video Visitation solution will drive efficiency benefits for Pulaski County
and your officers while also providing a means for visitation between inmates and their
friends and families that will not require them to visit the facility. We propose this
capability at no cost to Pulaski County.

XXXX County, XXXX
© 2013 Securus Technologies, Inc. All rights reserved.

Attachment B
Securus Team Profiles

Susan D Fritz
Major Account Manager

Summary

Experience

Susan has been with Securus for one year, but has twenty six years’ experience
managing Inmate Telephone accounts throughout Illinois, Texas and Arkansas.
During her career, she has been in the telephony business and understands the
intricacies of what it takes to implement an inmate telephone system as well as the
customer service it takes to keep a customer satisfied. She has had extensive
knowledge in the customer service fields of the business and that is why she
understands her customers.
Securus Technologies, Inc.
Major Account Manager

2013 to Present

 Support Customer Sites to make their day-to-day operation run smoothly

 Bring new products to Customers to enhance their experience with Securus

 New business opportunities to allow Securus to continue to be a major vendor to
the Inmate Communications business
Consolidated Communications, Inc.
1988 – 2013
Product and Business Development Manager
• Responsible for growing CCPS business in a profitable manner.
• Key player to implementing the new offender telephone systems.
• On-site assistance with conversion of sites and conducts training for system users as
needed.
• Training project leader during the implementation phase making sure all points of the
training process are followed.
• Administered test calls at each site conversion; the analysis and feedback from
these test calls provided CCPS field technicians with pertinent information to
help the transition/conversion run smoothly.
 Franklin Covey Training
Training/
Certifications  Sales Training
Education

 Telephony Training

 Webber Township High School, Bluford, IL 1982
 General Studies

Pulaski County, IL RFP Inmate Telephone Service
© 2014 Securus Technologies, Inc. All rights reserved.

Tura Hallblade

Sales Vice President – Midwest Region
Tura has spent the past 13 years of her career in the technology
industry and most recently has brought her knowledge to Securus
where she serves the Midwest Region in her role as Sales Vice
President. Her varied background on both the sales and support side
brings a wide array of technical and customer support experience.
Heather sat on the Board of Directors for the Texas Jail Association and understands the highly
specialized needs of those serving in the corrections and law enforcement environment.

Experience


Responsible for Minnesota, Iowa, Missouri, Arkansas, Illinois, Indiana, Wisconsin, Michigan,
Ohio, Kentucky



Assists in the introduction of new technology to increase revenues and efficiencies in
county jail facilities



Provides management and support for Account Managers for both new business
acquisition and existing account support



Provides a point of escalation and guidance to the Account Management team to ensure
overall customer satisfaction and support for ongoing account support



Consults closely with various counties to ensure best technological solutions are
implemented to help create a more efficient working environment



Works in partnership with the Field Services team to handle any escalations and resolve
customers issues



Train customers on existing and new equipment to help best meet the needs of their
operation

Training/Certifications


University Educator – Marketing & Sales



Sales Training



Professional Speaking Training



Franklin Covey Training

Education


Concordia University – St. Paul, MN – BA – Marketing Management



Concordia University – St. Paul, MN - MBA

Kelly Elza

Escalations Specialist
Ms. Elza has 17 years’ experience with account management, project
management, and customer support. She has excellent communications and
relationship building abilities. She has experience in skillfully listening to
customer needs and developing solutions, facilitating through completion and continuing
ownership. Ability to sell new solutions to existing clients based on specific account knowledge.
Ability to multi task and self-manage in an intense, fast paced environment. She has several years’
experience working in or closely with call center environments. Constant desire to learn about all
aspects of an organization and be engaged respectively to meet customer needs. She has
experience visiting customers and performing sales presentations, as well as attending trade
shows. She is proficient in MS Office products and Microsoft Dynamics CRM.

Experience


Act as advocate within Securus for customers experiencing severe or chronic issues.



Research and resolve critical issues involving all organizations both internal to Securus and
external vendors.



Own, engage, and drive escalated issues to completion.



Identify root cause of presented issues and identify opportunities for improvement.



Design and implement solutions that are time and cost effective, following through to
resolution to ensure customer satisfaction.



Audit activities, propose changes, and work with key members to implement solutions in a
cross-functional environment affecting all areas of the organization.



Gather data and prepare monthly metrics presentations for review with the Executive
Council and other key organizational members.

Education


Letourneau University,
Bachelor’s in Business Administration, Summa Cum Laude

Jon Glauer

Field Service Technician
Jon has been with Securus for 14 years and brings more than 16 years of
experience in the corrections industry. His responsibility is to install,
maintain, repair telecommunications, associated computer, networking and
electronic equipment and wiring per specifications and operational
procedures at correctional facilities.

Experience


Administers Securus accounts and repairs all related equipment



Installs and repairs telephones



Pulls and terminates wire, trace wire, and troubleshoot wiring issues



Installs power supplies, modems, and other hardware components



Troubleshoots network and computer hardware and software troubles



Upgrades and repairs all phone and wiring on system



Trains customers on the proper use of phone system



Worked for two years at the Washington County Detention Center in Jonesborough, TN

Training/Certifications


Networking and Telephony Certification, Global Knowledge



Basic Jailers Training



HVAC Certification



VAC Certification

Education


Daniel Boone High School, Gary, TN, 1980

Jeremy Rohr
Sales Engineer

Jeremy has been in the telecommunications field for nine years. Jeremy is
responsible for supporting account managers in the upper Midwest. He helps
account managers add value through ancillary products like AIS, Vizvox, Debit
Calling, and Archonix JMS.

Experience


Supports eight account managers in Midwest territory with new technology products



Responsible for field training of sales associates on product capabilities and how they solve
customer problems



Produces multi-media customer and sales presentations



Provides technical expertise for sales team members



Assists with the development and delivery of customer demos



Supports the development of customer proposals with technical specifications and
innovative solutions



Prepares accurate technical order information and assist with implementation as
necessary



Created curriculum for parish-based marriage groups



Marketed and promoted marriage ministry



Acquired new home improvement contractors in a six-state territory for utilization of
home improvement financing options.



Developed business among existing customers



Self employed as the Minnesota dealer for On-Hold Marketing & Communications



Responsible for sales, installation. and service



Responsible for selling local phone service, internet access and long distance services

Training/Certifications



Tentmakers Youth Ministry
Sandler Sales Systems

Education


Saint John’s University – Collegeville, Minnesota
Bachelor of Arts Communication

Craig Charboneau
Field Service Manager
Summary
Craig has been in the telecommunications field for eight years and in the
construction and electrical industries for 18 years. He is responsible for
making sure that the technicians achieve their goal of maintaining and
fixing equipment in a timely and professional manner.

Experience









Manages 10 remote employees in five states: Wisconsin, Michigan, Illinois, Indiana, and Ohio
Manages $2.3 million budget
Oversees installs, maintenance, programs, and repair telecommunication hardware
Installs LAN/WAN/networking hardware/software, various electronic equipment and wiring
per specifications and operational procedures
Works on one-on-one basis with sworn facility staff, civilian staff, the inmate population, and
family members of inmates to resolve questions and concerns
Monitors and tests equipment according to equipment standards
Assesses and responds to situations where standard procedures have failed in isolating or
resolving problems
Trains and gives technical support to sworn facility staff, civilian staff

Training/Certification


Trained in A+ and Network +.

Education


University of Wisconsin Marathon Campus 1994 - 1996

Attachment C
Illinois Amended Certificate of Authority

Attachment D
Illinois Commerce Commission Certificate

Attachment E
Securus Rate Commission & Terms of Service

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 1
Cancels Evercom Systems, Inc. Illinois C.C. Tariff No. 1 in its entirety.

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

TITLE SHEET
ILLINOIS CUSTOMER OWNED PAY TELEPHONE SERVICE TARIFF
OF
SECURUS TECNOLOGIES, INC.

This tariff is filed in accordance with the Illinois Public Utilities Act of 1985 Illinois Rev. Stat. Chapter
111 2/3 paragraph 13-502(b). All services contained in this tariff are competitive.
This tariff contains the descriptions, regulations, and rates applicable to the furnishing of resold local
exchange and interexchange services from public locations by Securus Technologies, Inc. (“Securus”)
within the State of Illinois. This tariff is on file with the Illinois Commerce Commission. Copies may be
inspected during normal business hours at the Company’s principal place of business.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 2

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

TABLE OF CONTENTS

Title Sheet………………………………………………………………… 1
Section 1 – Technical Terms and Abbreviations…………………………..6
Section 2 – Rules and Regulations………………………………………...9
Section 3 – Description of Service………………………………………. 16
Section 4 – Rates………………………………………………………… 18
Section 5 – Prepaid Service………………………………………………25

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Eighth Revised Sheet No. 3
Cancels Seventh Revised Sheet No. 3
COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
CHECK SHEET

Sheets 1 through 30, inclusive, of this tariff are effective as of the date shown at the bottom of the
respective sheet(s). Original and revised sheets as named below comprise all changes from the original
tariff and are currently in effect as of the date on the bottom of this page.
SHEET
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30

REVISION
Original
Original
Eighth*
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Seventh*
Original
Original
First
Third
First
Original

Denotes changes made with this filing

Issued: June 25, 2012
Effective: June 26, 2012
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 4

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

TARIFF FORMAT
A.

Sheet Numbering – Sheet numbers appear in the upper right corner of the page. Sheets are
numbered sequentially. When a new sheet is added between sheets already in effect, a
decimal is added. For example, a new sheet added between sheets 14 and 15 would be 14.1.

Paragraph Numbering Sequence – There are nine levels of paragraph coding. Each level
of coding is subservient to its next higher level:

2.
2.1
2.1.1.
2.1.1.A.
2.1.1.A.1.
2.1.1.A.1.(a).
2.1.1.A.1.(a).I
2.1.1.A.1.(a).I.(i)
2.1.1.A.1.(a).I.(i).(1).
Check Sheets – When a tariff filing is made with the Commission, an updated Check Sheet
accompanies the tariff filing. The Check Sheet lists the sheets contained in the tariff, with a
cross reference to the current revision number. When new sheets are added, the Check
Sheet is changed to reflect the revision. All revisions made in a given filing are designated
by an asterisk (*). There will be no other symbols used on this sheet if these are the only
changes made to it (i.e., the format, etc. remain the same, just revised revision levels on
some sheets).
Explanation of Symbols – When changes are made in any tariff sheet, a revised sheet will be
issued replacing the tariff sheet affected. Changes will be identified on the revised sheet(s)
through the use of the following symbols:
(C)
Identifies a changed regulation.
(D)
Identifies a discontinued rate or regulation.
(I)
Identifies an increase in rate.
(M)
Moved from another tariff location without change.
(N)
Identifies a new rate or regulation.
(R)
Identifies a reduction in rate.
(T)
Identifies a change in text only.
(Z)
Identifies a correction in text only.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 5

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
Application of Tariff
This tariff contains the regulations and rates applicable to the provision of intrastate sale
telecommunications services provided by Securus Technologies, Inc. between points within the State of
Illinois to Inmates at Confinement Facilities at which the Company’s Pay Telephones are located, and at
certain Confinement Facilities or other locations within the State of Illinois, to users of the Company’s
publicly-accessible Pay Telephones.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 6

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS
Authorization Code – A pre-defined series of numbers to be dialed by the Inmate User or Authorized
User upon access to the Company’s system to identify the caller and validate the caller’s authorization to
use the services provided.
Automated Collect Call – Calls made by dialing “0” or “1” and the Called Station number and
completed through an automated call processing system that prompts the call originator and End User.
The End User accepts responsibility for payment of the charges for use of the Company’s services.
Authorized User – A person, firm, partnership, corporation or other entity who is authorized by the
Confinement Facility to be connected to and utilize the Company’s services under the terms and
regulations of this tariff.
Called Party – The person, individual, corporation or other entity whose telephone number is called by
the Inmate User or Authorized User. The Called Party accepts responsibility for payment of the charges
for use of the Company’s services.
Called Station – The terminating point (i.e. called number) for a call.
Coin Pay Customer – A person, firm, partnership, corporation or other entity that uses the Company’s
coin operated pay phones.
Commission – The Illinois Commerce Commission.
Company or Carrier – Securus Technologies, Inc. unless otherwise clearly indicated by the context.
Confinement Facility – Used throughout this tariff to refer to any place designated by law for the
confinement of persons held in custody under process of law, under lawful arrest or under mental
treatment, including a facility for the detention of juveniles.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 7

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS
Customer – A non-inmate person, firm, partnership, corporation or other entity which arranges for the
Company to provide, discontinue or rearrange telecommunications services on behalf of itself or others;
uses the Company’s telecommunications services; all under the provision and terms of this tariff.
Day – From 8:00 AM up to but not including 5:00 PM local time Monday through Friday.
Evening – From 5:00 PM up to but not including 11:00 PM local time Sunday through Friday.
End User – The person, individual, corporation, or other entity whose telephone number is called by the
Inmate User. Other than for Prepaid Service, the End User accepts responsibility for payment of the
charges for use of the Company’s services.
Holidays – The Company observes the following holidays: New Year’s Day, Memorial Day,
Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Inmates – Persons incarcerated in a Confinement Facility.
Inmate Called Party – (End-User, for Inmate Automated Collect Calls) – The person, individual,
corporation or other entity whose telephone number is called by the Inmate. The Inmate Called Party
accepts responsibility for payment of the charges for use of Securus’s service.
Inmate User – A person incarcerated in a facility serviced by the Company who is authorized by the
Confinement Facility to be connected to and utilize the Company’s services under the terms and
regulations of this tariff.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 8

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 1 – TECHNICAL TERMS AND ABBREVIATIONS, CONTINUED

LEC – Local Exchange Company or other company authorized to provide local telephone service.
Night/Weekend – From 11:00 PM up to but not including 8:00 AM Sunday through Friday, and 8:00
AM Saturday up to but not including 5:00 PM Sunday.
Pay Telephone – Any pay station instrument through which the Company’s services may be accessed.
Prepaid Balance – A balance that is established with an initial payment by an Inmate User or Authorized
User for Prepaid Service. Charges are deducted from the Prepaid Balance on a per minute, real time
basis.
Prepaid Card – A card issued by the Company which provides the Inmate User or Authorized User with
a Prepaid Balance, an Authorization Code, and instruction for accessing the Company’s services. The
Inmate User or Authorized User purchases usage on a set prepaid basis.
Prepaid Service – A service whereby the Inmate User or Authorized User accepts responsibility for
payment of the charges for the use of the Company’s service. Service is accessed via a toll-free access
number or other access dialing sequence.
Public Location – Used throughout this tariff to refer to locations accessible to the general public as
defined in Orders entered in Dockets 84-0464 and 84-0442 by the Illinois Commerce Commission.
Securus – Securus Technologies, Inc.
Subscriber – The Confinement Facilities to which the Company provides the Services specified in this
tariff.
V & H Coordinates – Geographic points which define the originating and terminating points of a call in
mathematical terms so that the airline mileage of the call may be determined. Call mileage is used for the
purpose of rating calls.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 9

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 2 – RULES AND REGULATIONS
2.1

Undertaking of Securus Technologies, Inc.
Securus’s services and facilities are furnished for communications originating at Public Locations
within the State of Illinois under terms of this tariff.
Securus installs, operates, and maintains the communications services provided hereunder in
accordance with the terms and conditions set forth under this tariff. Securus may act as the
Subscriber’s agent for ordering access connection facilities provided by other carriers or entities,
when authorized by the Subscriber, to allow connection to the Securus network.
The Company’s services and facilities are provided on a monthly basis unless otherwise provided.

2.2

Limitations
2.2.1

Service is offered subject to the availability of the necessary facilities and equipment, or
both facilities and equipment, and subject to the provisions of this tariff.

2.2.2

Securus reserves the right to discontinue or limit service when necessitated by conditions
beyond its control, or when the Subscriber or End User is using service in violation of
provisions of this tariff, or in violation of the law.

2.2.3

The Company does not undertake to transmit messages, but offers the use of its facilities
when available, and will not be liable for errors in transmission or for failure to establish
connections.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 10

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 2 – RULES AND REGULATIONS, CONTINUED
2.2

2.3

Limitations, con’t
2.2.4

All facilities provided under this tariff are directly controlled by Securus Technologies,
Inc. and the Subscriber may not transfer or assign the use of service for facilities without
the express written consent of the Company.
Such transfer or assignment shall only
apply where there is no interruption of the use or location of the service or facilities.

2.2.5

Prior written permission from the Company is required before any assignment or transfer.
All regulations and conditions contained in this tariff shall apply to all such permitted
assignees or transferees, as well as all conditions of service.

2.2.6

Service may otherwise be limited at the request of the Subscriber or by rules of the
Commission to decrease fraud.

Use
Service provided under this tariff may be used for any lawful purpose for which the service is
technically suited, limited to the provisions of the tariff.

2.4

Liabilities of the Company
2.4.1

Securus’s liability for damages arising out of mistakes, interruptions, omissions, delays,
errors, or defects in transmission which occur in the course of furnishing service or
facilities, in no event shall exceed an amount equivalent to the proportionate charge to the
party that paid for the call for the period during which the faults in transmission occur.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 11

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

SECTION 2 – RULES AND REGULATIONS, CONTINUED
2.4

Liabilities of Company, con’t.
2.4.2

The Company shall not be liable for claim or loss, expense or damage (including indirect,
special or consequential damage), for any interruption, delay, error, omission, or defect in
any service, facility or transmission
provided under this tariff, if caused by any
person or entity other than the Company, by any malfunction of any service or facility
provided by any other carrier, by an act of God, fire, war, civil disturbance, or act of
government, or by any other cause beyond the Company’s direct control.

2.4.3

The Company shall not be liable for, and shall be fully indemnified and held harmless by
Subscriber, Inmate User or Authorized User, and End Users against any claim or loss,
expense, or damage (including indirect, special or consequential damage) for defamation,
libel, slander, invasion, infringement of copy-right or patent, unauthorized use of any
trademark, trade name or service mark, unfair competition, interference with or
misappropriation or violation of any contract, proprietary or creative right, or any other
injury to any person, property or entity arising out of the material, data, information, or
other content revealed to, transmitted, or used by the Company under this tariff; or for
any act or omission of the Subscriber, Inmate User or Authorized User, or End User; or
for any personal injury or death of any person caused directly or indirectly by the
installation, maintenance, location, condition, operation, failure, presence, use or removal
of equipment or wiring provided by the Company, if not directly caused by negligence of
the Company.

2.4.4

The Company shall not be liable for any defacement of or damage to the premises of a
Subscriber resulting from the furnishing of service which is not the direct result of the
Company’s negligence.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 12

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 2 – RULES AND REGULATIONS, CONTINUED
2.5

Deposits
The Company does not require deposits or advance payments from Subscribers or End Users.

2.6

Taxes
All state and local taxes (i.e., gross receipts tax, sales tax, municipal utilities tax) are listed as
separate line items and are not included in the quoted rates.

2.7

Installation and Termination
Service is installed upon mutual agreement between the Subscriber and the Company. Unless
such agreement is filed pursuant to Sec. 13-509 of the Illinois Public Utilities Act, the service
agreement does not alter rates specified in this tariff.

2.8

Payment for Service
Except for Prepaid Service, responsibility for payment of all charges for services furnished must
be accepted by the End User (i.e. collect calls). All charges due by
the End User are
payable to the Company or the Company’s authorized billing agent (such as local exchange
telephone company). Terms of payment shall be according to the rules and regulations of the
billing agent and subject to the rules of regulatory agencies, such as the Illinois Commerce
Commission. Any objections to billed charges must be reported to the Company or its billing
agent within thirty days after receipt of bill. Adjustments to bills shall be made to the extent that
circumstances exist which reasonable indicate that such changes are appropriate.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 13

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 2 – RULES AND REGULATIONS, CONTINUED
2.9

Interconnection
Service furnished by Securus may be connected with the service or facilities of other carriers.
Such service or facilities, if used, are provided under the terms, rates and conditions of the other
carrier.

2.10

Refusal or Discontinuance by Company
Securus may refuse or discontinue service under the following conditions. Unless otherwise
stated, the Subscriber or End User may be given notice and allowed a reasonable time to comply
with any rule or remedy any deficiency.
(a)

For non-compliance with and/or violation of any State or municipal law, ordinance or
regulation pertaining to telephone service.

(b)

For the use of telephone service for any other property or purpose other than that
described in the application.

(c)

For neglect or refusal to provide reasonable access to the Company for the purpose of
inspection and maintenance of equipment owned by the Company.

(d)

For non-compliance with and/or violation of the Commission’s regulations or the
Company’s rules and regulations on file with the Commission.

(e)

Without notice in the event of use of equipment in such a manner as to adversely affect
the Company’s equipment or the Company’s service to others.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 14

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 2 – RULES AND REGULATIONS, CONTINUED
2.11

2.12

Refusal or Discontinuance by Company (Continued)
(f)

Without notice in the event of tampering with the equipment furnished and owned by the
Company.

(g)

Without notice in the event of unauthorized or fraudulent use of service.

(h)

For Subscriber’s breach of the contract for service between the Company and the
Subscriber.

(i)

When necessary for the Company to comply with any order or request of any
governmental authority having jurisdiction.

Inspection, Testing and Adjustment
Upon reasonable notice, the facilities provided by the Carrier shall be made available to the
Carrier for tests and adjustments as may be deemed necessary by the Carrier for maintenance. No
interruption allowance will be granted for the time during which such tests and adjustments are
made.

2.13

Tests, Pilots, Promotional Campaigns and Contests
The Carrier may conduct special tests, pilot programs, and promotions at its discretion to
demonstrate the ease of use, quality of service and to promote the sale of its services.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 15

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 2 – RULES AND REGULATIONS, CONTINUED
2.14

Interruption of Service
Credit allowances for interruptions of service which are not due to the Carrier’s testing or
adjusting, to the negligence of the Subscriber or End User, or to the failure of channels,
equipment or communications systems provided by the Subscriber, are subject to the general
liability provisions set forth in Section 2.4 herein. It shall be the obligation of the End User or
Subscriber to notify Carrier immediately of any interruption in service for which a credit
allowance is desired.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 16

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 3 – DESCRIPTION OF SERVICE
3.1

General
Securus Technologies, Inc. provides automated operator assisted calling for collect calls from
Inmates at Confinement Facilities. With the exception of Prepaid Service, responsibility for
payment of charges for calls must be accepted by the End User. Service is available 24 hours per
day, seven days a week.

3.2

Timing of Calls
3.2.1

Long distance usage charges are based on actual usage of Securus’s network. Timing of
a call begins when the End User makes a positive acceptance of the charges for the call.

3.2.2

Chargeable time for a call ends upon disconnection by either party.

3.2.3

The minimum call duration and initial period for billing purposes is one minute.

3.2.4

Unless otherwise specified in this tariff, for billing purposes usage is measured and
rounded to the next higher full minute.

3.2.5

No charges apply for incomplete calls or for calls to End Users who do not make a
positive acceptance of the charges for the call (calls are terminated upon the End User’s
refusal to accept responsibility for charges).

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 17

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 3 – DESCRIPTION OF SERVICE, CONTINUED
3.3

Calculation of Distance
Usage charges for all mileage sensitive products are based on the airline distance between the
serving wire center locations associated with the originating and terminating points of the call.
The distance between the originating and terminating points is calculated by using the "V" and "H"
coordinates of the serving wire centers as defined by BellCore (Bell Communications Research), in
the following manner:
Step 1 - Obtain the "V" and "H" coordinates for the serving wire center of the originating and the
destination point.
Step 2 - Obtain the difference between the "V" coordinates of each of the wire centers. Obtain the
Difference between the "H" coordinates.
Step 3 - Square the differences obtained in Step 2.
Step 4 - Add the squares of the "V" difference and "H" difference obtained in Step 3.
Step 5 - Divide the sum of the square obtained in Step 4 by ten (10). Round to the next higher
whole number if any fraction results from the division.
Step 6 - Obtain the square root of the whole number obtained in Step 5. Round to the next higher
whole number if any fraction is obtained. This is the distance between the originating and
terminating serving wire centers of the call.

Formula:

( V 1V 2 )2 + ( H 1 H 2 )2
10

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 18

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 4 – RATES
4.1

General
Charges for calls on Securus’s service are computed and billed individually for each call placed
through the Company. Charges are computed on an airline mileage basis as described in Section 3.3
of this tariff.
Rates vary by mileage band, time of day, and day of week. Charges also vary based on call
duration.
Calls are billed based on usage of Securus Technologies, Inc.’s service. No installation charges or
fixed monthly recurring charges apply.
4.1.1

Pay Telephone Use Charge
An undiscountable per call charge of $0.60 is applicable to all intrastate, interstate and
international calls that originate from any domestic pay telephone used to access the
Company’s services. This surcharge, which is in addition to standard usage charges and any
applicable service charges and surcharges associated with the Company’s services, applies for
the use of the instrument used to access the Company’s service and is unrelated to the service
accessed from the pay telephone. This charge does not apply to calls placed from pay
telephones which the caller pays for the call by inserting coins during the progress of the call.

4.1.2

SECUREvoice™
This charge may apply to automated calls place by inmates of confinement facilities when
such calls are provided through Securus Technologies, Inc.’s own processing equipment.
SECUREvoice™ provides validation of inmate personal identification numbers (PINs)
through voice verification technology for purposes of improved security and reduced
potential of fraud and consumer harassment by inmates.
Where installation of
SECUREvoice™ is requested by confinement facilities, a per call service charge of $0.25
applies in addition to all applicable message charges, operator assistance service charges and
other miscellaneous service charges.

4.1.3

Return Check Charge
A return check charge of $25.00 will be assessed for checks returned for insufficient funds.

4.1.4

Credit Card/Check-by-Phone Payment Processing Fee
A payment processing fee in the amount of $6.95 is applicable to credit card payments and
check-by-phone payments submitted to the Company. This fee does not apply to payments
mailed to the company or submitted via a customer’s online banking service.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 19

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 4 – RATES, CONTINUED
4.1

General (Continued)
4.1.5

Automated Information Services
Automated Information Services (AIS) allows outside callers the ability to get inmate specific
information through an interactive voice response (IVR) system. AIS is also available to
inmates by using any standard inmate telephone. Where installation of AIS is requested by
confinement facilities, a per call service charge of up to $0.60 applies to all calls in addition
to all applicable message charges, operator service charges and any other miscellaneous per
call service charges.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 20

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 4 – RATES, CONTINUED

4.2

Time of Day Rate Periods
The appropriate rates apply for day, evening and night/weekend calls based on the following
charge:

MON

TUES

WED

THUR

8:00 AM
TO
5:00 PM*

DAYTIME RATE PERIOD

5:00 PM
TO
11:00 PM*

EVENING RATE PERIOD

11:00 PM
TO
8:00 AM*

FRI

SAT

SUN

EVE

NIGHT/WEEKEND RATE PERIOD

* up to, but not including
4.3

Holiday Rates
The evening rate applies to the following holidays unless a lower rate would normally

apply.

New Year’s Day – January 1
Independence Day – July 4
Labor Day – As nationally observed
Thanksgiving Day – As nationally observed
Christmas Day – December 25

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 21

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

SECTION 4 – RATES, CONTINUED
4.4

Contractual Offerings
In accordance with Sec. 13-509 of the Illinois Public Utilities Act, Securus may negotiate with
Subscribers or prospective Subscribers for the provision of any competitive telecommunications
service and may offer or agree to provide such service on such terms and for such rates and
charges as it deems reasonable, without regard to this tariff. Within ten (10) days of concluding
such agreement, the Company shall file with the ICC any contract or memorandum of
understanding which will include the rates, charges, practices, rules or regulations applicable to
the service.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 22

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 4 – RATES, CONTINUED
4.5

Automated Collect-Only
Call Type

Mileage

1st Minute

Additional Minute

1-10
11-16
17-22
23-40
41+

$0.1445
$0.1530
$0.1530
$0.1615
$0.1615

$0.1275
$0.1445
$0.1445
$0.1530
$0.1530

1-10
11-16
17-22
23-40
41+

$0.1105
$0.1190
$0.1190
$0.1275
$0.1275

$0.1020
$0.1105
$0.1190
$0.1190
$0.1190

1-10
11-16
17-22
23-40
41+

$0.0935
$0.0935
$0.0935
$0.1020
$0.1020

$0.0765
$0.0935
$0.0935
$0.0935
$0.0935

$0.2000
$0.2000
$0.2400
$0.2400
$0.2900
$0.2900

Local (DAY)

Local (EVENING)

Local (NIGHT)

IntraLATA (ALL PERIODS
1-10
11-22
23-55
56-124
125-292
293-430

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 23

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

SECTION 4 – RATES, CONTINUED
InterLATA (ALL PERIODS)
1-10
11-22
23-55
56-124
125-292
293-430

$0.2000$0.2000
0.2000 0.2000
0.2400 0.2400
0.2400 0.2400
0.2900 0.2900
0.2900 0.2900

Surcharges:
Local
IntraLATA
Intrastate
InterLATA

$2.50
*$2.81
*$2.81
*$2.81

*Includes $0.30 public Payphone Surcharge.

Correctional Facility – Collect Only
Local, IntraLATA, InterLATA rates:
1-10
11-22
23-55
56-124
125-292
293-430

$0.2508$0.2214
0.2655 0.2508
0.2805 0.2655
0.3100 0.2951
0.3391 0.3245
0.3541 0.3394

Surcharges:
Local
IntraLATA
InterLATA

$3.35
$3.35
$3.35

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Seventh Revised Sheet No. 24
Cancels Sixth Revised Sheet No. 24
COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 4 – RATES, CONTINUED.

Correctional Facility – Collect Only
Standardized Intrastate Inmate Rates – the following standardized rate options are available to
facilities. Surcharges and per minute rates apply regardless of time of day or type of call.
1
2
3
4
5
6
7
8

Per Call Surcharge
$3.50
$3.50
$2.75
$3.25
$3.35
$3.50
$2.90
$3.00

Per Minute Rate
$0.3010
$0.5010
$0.2750
$0.2010
$0.3000
$0.3200
$0.3000
$0.1800

(N)

Intrastate Inmate Rates – the following rate options are available to facilities. Surcharges and per
minute rates apply regardless of time of day.
1

Per Call Surcharge
$3.50

Per Minute Local
$0.2500

Per Minute Intrastate
$0.3000

Bill Statement Fee
An undiscountable bill statement fee of $3.49 may be applied to an End User’s LEC bill in each month in
which collect calls from Confinement Facilities are billed, regardless of the number of calls accepted.
The bill statement fee is a monthly charge to recover some of the Company’s expenses associated with
calls from Confinement Facilities served by the Company and that are billed through LECs. No fee will
be assessed in any month if no collect calls are accepted. This fee will not be assessed on End Users that
prepay for their services or those that are directly billed by the Company.
Public Pay Telephone Rates
Sent paid (i.e., coin) calls – Local: This charge has been deregulated by the Federal Communications
Commission.
Sent paid (i.e., coin) calls – Long Distance: The rate is $0.25 per minute, with a four minute minimum.

Issued: June 25, 2012
Effective: June 26, 2012
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 25

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 5 – PREPAID SERVICE
5.0

Prepaid Service
5.1

Prepaid Calling Cards and Debit Accounts
Where offered by the Confinement Facility, Inmates may either purchase a Prepaid
Calling Card or set up a Prepaid Debit Account for calls made by the Inmate User or
Authorized User. Prepaid Calling Cards and Debit Accounts provide an alternative
method to make calls and are designed for those Inmates who prefer to prepay for their
calls. Calls are made by dialing a special access dialing sequence that connects directly
to the Company’s network at the Confinement Facility. A valid Authorization Code must
be entered to access the account.
The Company’s system automatically informs the Inmate User or Authorized User of the
Prepaid Balance remaining on the Prepaid Calling Card or in the Prepaid Debit Account,
and provides prompts to place the call by entering the destination telephone number with
area code. Network usage is deducted from the Prepaid Balance on a real time basis as
the call progresses. Applicable state taxes and fees are included in the rates and charges
for the calls made. On Prepaid Calling Card and Prepaid Debit Account calls, when the
Prepaid Balance is one minute prior to depletion, the Inmate User or Authorized User
will be interrupted with such an announcement.
Prepaid Calling Card and Debit Account services are available twenty-four (24) hours a
day, seven (7) days per week to all terminating locations serviced. Access to such
telephone services by an Inmate User may be subject to time-of-day an usage restrictions
imposed by individual Confinement Facilities. No minimum service period applies. For
debiting purposes, call timing is rounded up to the nearest one (1) minute increment.
Usage charges are computed and rounded up to the nearest one (1) cent on a per call
basis. Prepaid Balances are not charged for incomplete calls.
5.1.1

Prepaid Calling Cards
The Confinement Facilities that offer the option of Prepaid Calling Cards may
purchase Prepaid Calling Cards directly from the Company. Inmates then
purchase the Cards from authorized personnel at the Confinement Facilities. The
Company does not engage in direct monetary transactions with the Inmate. The
Inmate may purchase a Prepaid Calling Card in denominations determined by the
Confinement Facility. Prepaid Calling Cards are offered only to Inmates at
Confinement Facilities and not to the general public. Prepaid Calling Cards are
valid for one hundred eighty (180) days from the date of first usage. Unused
Prepaid Balances may be used by the Inmate User or Authorized User following
release from the Confinement Facility only through the Company’s network by
dialing a special toll free access number which automatically connects the call to

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 26

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 5 – PREPAID SERVICE, CONTINUED
5.0

Prepaid Service (Continued)
5.1

Prepaid Calling Cards and Debit Accounts, Continued
5.1.1

Prepaid Calling Cards, Continued
the Company’s network. Unused Prepaid Balances are not refundable nor may
Prepaid Calling Cards be replenished upon the depletion of the Prepaid Balance.
Inmates may purchase additional cards, as permitted by their Confinement
Facility.

5.1.2

Prepaid Debit Accounts
For a Prepaid Debit Account, the Inmate may set up the account through the
Confinement Facility administrators with an initial payment typically through the
Inmate’s commissary account, in those Confinement Facilities where this service
is available. Upon the depletion of the Prepaid Balance, the Prepaid Debit
Account may be replenished by depositing funds into the Account via the
Confinement Facility administrator. Prepaid Debit Accounts are considered
dormant if there is no activity for one hundred eighty (180) days following the
last call made. Inactive accounts will be removed from the Company’s system.
In conjunction with their release from the Confinement Facility, the Inmate may
request a refund from the Confinement Facility administrator.

5.2

AdvanceConnect Accounts
End Users who prefer to pay in advance for Collect Calls that originate from
Confinement Facilities, or else if the End User’s local exchange carrier does not have a
billing and collection agreement with the Company or its intermediary, may set up an
AdvanceConnect Account with the Company with a minimum initial fifty dollar ($50)
payment. The Account is set up with the initial payment and may be replenished by the
End User. Applicable state taxes and fees are calculated and deducted from the balance
at the conclusion of the call.
When the balance in an AdvanceConnect Account reaches twenty dollars ($20) or below,
the End User will receive an automated courtesy call from the Company notifying the
End User with such an announcement. If the End User’s balance reaches zero prior to
replenishment of the Account, the End User will be blocked from receiving further calls
from any Confinement Facility served by the Company until the balance is replenished or
an alternative billing arrangement is made.

Issued: November 3, 2010
Effective: November 4, 2010
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
First Revised Sheet No. 27
Cancels Original Sheet No. 27
COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF

SECTION 5 – PREPAID SERVICE, CONTINUED
5.0

Prepaid Service (Continued)
5.2

AdvanceConnect Accounts, Con’t
The End User may request a refund of the available balance in the AdvanceConnect
Account either by written request to the Company or by contacting the Company at its
toll free telephone number once the End User verifies certain account information. Any
such unused balances will expire in one hundred eighty (180) days following the last call
made, unless the balance is either fully depleted or a refund has been requested. Refunds
are subject to a processing fee of up to $4.95 and no refunds will be issued for accounts
reflecting a balance of $4.95 or less; this policy applies only to accounts established on or
after November 1, 2008. No refunds of unused balances will be issued after the
expiration date.
AdvanceConnect Account service is available twenty-four (24) hours a day, seven (7)
days a week to all terminating locations served. Access to such services by the Inmate
User may be subject to time-of-day and usage restrictions imposed by individual
Confinement Facilities. No minimum service period applies. For debiting purposes, call
timing is rounded up to the nearest one (1) minute increment. Usage charges are
computed and rounded up to the nearest one (1) cent on a per call basis. Balances are not
charged for incomplete calls.
Wireless Administration Fee – a monthly fee of up to $2.99 is applicable to any
AdvanceConnect account with a wireless telephone number included as a number
authorized to receive calls. This fee applies once per month, per account regardless of
the number of wireless telephone numbers authorized. The fee amount will be deducted
from the AdvanceConnect account balance on a monthly basis as long as a wireless
number remains on the AdvanceConnect account. As of the initial effective date of this
fee, existing AdvanceConnect accounts with existing authorized wireless numbers will be
Grandfathered and the Wireless Administration Fee will not apply. If an existing
AdvanceConnect account adds or changes a wireless number on the account, the Wireless
Administration Fee will apply going forward.

Issued: October 31, 2011
Effective: November 1, 2011
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

(I)

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Third Revised Sheet No. 28
Cancels Second Revised Sheet No. 28
COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 5 – PREPAID SERVICE, CONTINUED.

5.0

Prepaid Service (Continued)
5.3

Inmate Debit

(N)

Inmate Debit is a prepaid telephone account offering made available to Inmates by the
Company when permitted by the Confinement Facility. Inmate Debit provides an
alternative method for Inmates to prepay for and make calls. An Inmate Debit account
associated with the Inmate’s Personal Identification Number (PIN) is automatically
established by the Company. Inmates fund and replenish their Inmate Debit account
through electing to transfer funds from either their facility’s inmate trust fund or
commissary account to their Inmate Debit account. Inmate Debit accounts may also be
funded by inmate friends and family members via the Company’s points-of-sale. Funds
placed in this account become the property of the inmate.
Inmate Debit calls are processed by dialing a special access dialing sequence that
connects directly to the Company’s network at the Confinement Facility. Inmates must
enter a valid Authorization Code to access their Inmate Debit account. The Company’s
system automatically informs the Inmate of the prepaid balance remaining on the Inmate
Debit account prior to each call, provides prompts to place the call by entering the
destination telephone number, and informs the Inmate of the rates for the call being
attempted. Call charges are deducted from the prepaid account balance on a real-time
basis as the call progresses. Applicable state taxes and fees are in addition to the rates and
charges for calling service. During an Inmate Debit call, when the prepaid account
balance is one minute prior to depletion, the Inmate will be interrupted with such an
announcement.
Inmate Debit services are available twenty-four (24) hours a day, seven (7) days per week
to all terminating locations serviced. Access to such telephone services by an Inmate may
be subject to time-of-day and usage restrictions imposed by individual Confinement
Facilities. No minimum service period applies. For debiting purposes, call timing is
rounded up to the nearest one (1) minute increment. Usage charges are computed and
rounded up to the nearest one (1) cent on a per call basis. Prepaid balances are not
charged for incomplete calls.
Refunds of unused Inmate Debit account balances are issued by the entity controlling the
actual cash deposits, which is either the Company, the commissary, the Confinement
Facility or its agent, depending on the specific arrangements, unless otherwise directed by
state law. Depending on the entity issuing the refund, refund fees and/or minimum refund
amounts may apply. The prepaid balance expires ninety (90) days from the date of the
last call placed on the Inmate Debit account unless alternative arrangements are expressly
requested by the Confinement Facility. No refunds of unused balances will be issued after
the expiration date.

Issued: February 20, 2012
Effective: February 22, 2012
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

(N)

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
First Revised Sheet No. 29
Cancels Original Sheet No. 29
COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
SECTION 5 – PREPAID SERVICE, CONTINUED.

5.0

Prepaid Service (Continued)
5.4

Rates
5.4.1

Prepaid Calling Cards and Debit Accounts
Option 1
PER MINUTE USAGE CHARGE

$0.50

Option 2
Rates and charges for prepaid calling services are provided at a ten percent
discount off standard operator assisted collect call rates.
Option 3
Facilities may select one of the following per minute rates. No per call surcharge
applies.
PER MINUTE USAGE CHARGE
PER MINUTE USAGE CHARGE

$0.60
$0.75

Option 4
Rates and charges for prepaid calling services are provided at the standard
contracted collect call rates applicable to the facility requesting prepaid services.
Option 5
Local:
Intra/InterLATA:
Per call surcharge applicable to all call types:

$0.25 per minute
$0.30 per minute
$3.50

Option 6
Local/IntraLATA/InterLATA:
Per call surcharge applicable to all call types:

$0.30 per minute
$3.35
(D)

(D)

Issued: March 23, 2012
Effective: March 24, 2012
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

Securus Technologies, Inc.

Illinois C.C. Tariff No. 1
Original Sheet No. 30

COMPETITIVE TELECOMMUNICATIONS SERVICE TARIFF
5.0

Prepaid Service (Continued)
5.4

(N)

Rates
5.4.1

Prepaid Calling Cards and Debit Accounts (Continued)
Option 7
Local:
Per call surcharge applicable to local calls:
Intra/InterLATA:
Per call surcharge applicable to all call types:

$0.50 per minute
$1.00
$0.30 per minute
$3.35

Option 8
Local/IntraLATA/InterLATA:
Per call surcharge applicable to all call types:

$0.32 per minute
$3.50

Option 9
Local/IntraLATA/InterLATA:
Per call surcharge applicable to all call types:

5.4.2

$0.30 per minute
$2.90

AdvanceConnect Accounts
The rates for AdvanceConnect Accounts are the same as those for automated
Collect Call service.

Issued: March 23, 2012
Effective: March 24, 2012
Issued by:
Curtis L. Hopfinger, Director – Regulatory & Government Affairs
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254

(N)

(M)

Attachment F
Securus Financials & Moody’s Report

November 13, 2014
Gayla Jones
Pulaski County Contract Manager
Pulaski County Detention Center
20 Justice Drive
Ullin, IL 62992

Dear MS Jones,
Per RFP requirements, we are providing the audited financial statements of Securus Technologies,
Inc. (“Securus”). In addition, as the CFO of the company I would like to explain more fully the strong
financial performance that Securus has achieved over the past few years that is not always apparent
when looking at financial statements prepared under generally accepted accounting principles
(GAAP). We have the utmost confidence in our financial ability to serve your facility. I hope you will
find this letter and the information contained in it useful.
We believe that the three best measures of our company’s health are: 1) revenue; 2) EBITDA
(earnings before interest, taxes, depreciation, and amortization) and; 3) free cash flow (EBITDA
minus capital expenditures). These measures are what financial analysts and investors typically use
to evaluate the quality of our financial results and financial strength of our company. For the last
three years, our revenue, EBITDA and free cash flow have achieved a compound annual growth rate
of 3.6%, 15.8% and 16.7% respectively. The chart below shows our EBITDA since 2008.
Securus EBITDA History
2008-2013
(In Millions)

$100.0
$90.0

$87.0

5 year CAGR
of 15.8%

$76.6

$80.0
$68.6

$70.0

$59.5

$60.0
$50.1

$50.0
$41.7
$40.0
$30.0
$20.0
$10.0
$2008

2009

2010

2011

2012

2013

Actual

You may question why our audited financial statements reflect negative net income in 2013. The
short answer is that we changed equity sponsors in April of 2013 and improved our balance sheet
in the process. In a transaction that valued Securus at $640 million, ABRY Partners, a large and
well-respected private equity firm based in Boston, acquired our company with an equity
investment of $168.5 million. As part of that transaction, we refinanced our debt with more flexible
bank credit facilities that not only improved our interest rate but also gave us additional capacity to
pursue strategic acquisitions.

Pulaski County Detention Center
November 13, 2014
Page 2
As additional information, the table below provides a reconciliation of our EBITDA to net income
for our most recent audit period ending December 31, 2013.
Actual
2013
EBITDA
Depreciation and amortization
Interest expense
Debt retirement costs
ABRY transaction costs
Bank covenant add-backs
Share based compensation
Income tax benefit
Net income

$ 87.0
(51.1)
(36.7)
(21.7)
(13.1)
(2.9)
(1.4)
12.2
$ (27.6)

A few more noteworthy financial points to consider include:
1) Our past majority equity sponsors have all indicated that “Securus was the best managed
company in their investment portfolio.”
2) Securus and our predecessor companies have been in business for over 25 years and we
never have filed for bankruptcy. We continue to be financially strong.
3) We invest approximately two times more capital back in the business than our largest
competitor (GTL) in our industry. We do this to make sure that all areas of our business are
performing at a high level.
4) We pay commissions promptly according to contractual terms, have never missed a
payment while paying over 1800 customers each month and have extensive software and
accounting controls to ensure accurate commissions payments.
5) We are the only carrier in the industry that is Sarbanes-Oxley and SAS-70 (now called SOC1) compliant displaying good financial practices and controls.
If you would like to discuss our financial results or condition with me, my CEO (Richard A. Smith),
or our accounting firm (McGladrey), please let me know and I will arrange a meeting.
Thank you again for your time and please let us know if there are any additional clarifications we
can provide.

Sincerely,
Geoffrey M. Boyd
Chief Financial Officer
Securus Technologies, Inc.
972-277-0449
gboyd@securustech.net

Securus Technologies Holdings, Inc. and Subsidiaries
Consolidated Balance Sheets
(Dollars in thousands, except per share amounts)
Successor
December 31,
2013

Assets
Current assets:
Cash and cash equivalents
Restricted cash
Account receivable, net
Prepaid expenses
Current deferred income taxes
Total current assets

Property and equipment, net
Intangibles and other assets, net
Goodwill
Total assets

2,334
4,153
29,346
7,172
6,830
49,835

Predecessor
December 31,
2012

39,554
406,833
409,939

67
4,107
25,560
7,021
6,067
42,822
30,850
249,382
232,600

906,161

555,654

18,020
29,054
16,315
4,100
67,489

14,451
26,639
14,304
2,930
58,324

Liabilities and Stockholder's Equity
Current liabilities:
Accounts payable
Accrued liabilities
Deferred revenue and customer advances
Current portion of long-term debt
Total current liabilities
Deferred income taxes
Long-term debt
Other long-term liabilities
Total liabilities

63,516
582,368
5,503
718,876

30,639
403,056
3,603
495,622

Commitments and contingencies
Stockholder's equity:
Common stock, $0.01 and $0.001 stated value at December 31, 2013 and
2012, respectively; 1,000 and 159,389 shares authorized, issued and
outstanding at December 31, 2013 and 2012, respectively
Additional paid-in capital
Accumulated deficit
Total stockholder's equity
Total liabilities and stockholder's equity

See Notes to Consolidated Financial Statements.

195,475
(8,190)
187,285
$

906,161

64,755
(4,723)
60,032
$

555,654

Securus Technologies Holdings, Inc. and Subsidiaries
Consolidated Statements of Operations
(Dollars in thousands)
Predecessor
For the
Period from
January 1,
For the
2013 to
Year Ended
April 30,
December 31,
2013
2012

Successor
For the
Period from
May 1, 2013
to
December 31,
2013
Revenue:
Direct call provisioning
Wholesale services
Software sales
Offender monitoring systems and services
Total revenue

Operating costs and expenses:
Cost of service
Selling, general and administrative expenses
Depreciation and amortization
Transaction expenses
Total operating costs and expenses
Operating income
Interest and other expenses, net
Loss on extinguishment of debt
Income (loss) before income taxes
Income tax expense (benefit)

Net income (loss)

See Notes to Consolidated Financial Statements.

220,029
15,655
759
798
237,241

121,958
7,472
129,430

319,330
20,895
340,225

136,953
50,274
36,365
680
224,272

70,474
26,247
14,713
12,384
123,818

194,783
74,393
39,648
323
309,147

12,969

5,612

31,078

(25,487)
-

(11,177)
(21,748)

(29,799)
-

(12,518)

(27,313)

1,279

(4,328)

(7,868)

280

(8,190)

(19,445)

999

Securus Technologies Holdings, Inc. and Subsidiaries
Consolidated Statements of Stockholder’s Equity
(Dollars in thousands)
Additional
Paid-in
Capital

Common Stock
Shares
Amount

Retained
Earnings

Total
Stockholder's
Equity

Predecessor:
Balance, December 31, 2011
Dividends paid to parent
Net income (loss)

159,389
-

Balance, December 31, 2012
Net income (loss)

159,389
-

Balance, April 30, 2013

159,389

64,755

(24,168)

40,587

Successor:
Balance, May 1, 2013
Contribution from parent
Share-based compensation
Net income (loss)

1,000
-

168,507
25,560
1,408
-

(8,190)

168,507
25,560
1,408
(8,190)

Balance, December 31, 2013

1,000

195,475

(8,190)

187,285

See Notes to Consolidated Financial Statements.

138,232
(73,477)
-

64,755
-

346
(6,068)
999

(4,723)
(19,445)

138,578
(79,545)
999
60,032
(19,445)

Securus Technologies Holdings, Inc. and Subsidiaries
Consolidated Statements of Cash Flows
(Dollars in thousands)
Predecessor
For the
Period from
January 1,
For the
2013 to
Year Ended
April 30,
December 31,
2013
2012

Successor
For the
Period from
May 1, 2013
to
December 31,
2013
Cash flows from operating activities:
Net income (loss)
Adjustments to reconcile net income (loss) to net cash
provided by operating activities:
Depreciation and amortization
Deferred income taxes
Share-based compensation
Loss on extinguishment of debt
Amortization of deferred financing costs and discounts
Change in fair value of derivatives
Interest income from amortization of notes receivable
Other operating activities, net
Changes in operating assets and liabilities:
Restricted cash
Accounts receivable
Prepaid expenses and other current assets
Intangible and other assets
Accounts payable
Accrued and other liabilities
Net cash provided by operating activities

Cash flows from investing activities:
Purchase of property and equipment
Additions of intangible assets
Business acquisitions, net of cash acquired
Net cash used in investing activities
Cash flows from financing activities:
Related party activities, net
Capital contributions
Net activity on revolver, net of issuance costs
Long-term debt borrowings, net of issuance costs
Payments on and repurchases of long-term debt
Cash overdraft
Dividends paid to shareholder
Net cash provided by (used in) financing activities
Increase (decrease) in cash and cash equivalents
Cash and cash equivalents, beginning of period

(8,190)

999

36,365
(4,426)
1,408
2,433
2,804
(304)

14,713
(7,984)
21,748
914
7
(155)

39,648
(489)
2,108
221
(430)

(2)
(176)
5,004
2,207
(1,893)
(1,298)
33,932

(1)
1,941
(4,637)
(250)
1,013
2,032
9,896

(3,006)
589
1,046
(1,404)
1,208
3,417
43,907

(8,045)
(19,194)
(126,665)
(153,904)

(5,464)
(3,312)
(8,776)

(12,348)
(22,214)
(21,379)
(55,941)

25,560
18,000
81,819
(1,025)
(2,048)
122,306

405,103
(16,000)
(394,555)
4,265
(1,187)

15,326
64,451
(2,780)
3,645
(79,545)
1,097

(67)
67

(10,937)
11,004

2,334
-

Cash and cash equivalents, end of period

2,334

Supplemental disclosures:
Cash paid during the period for:
Interest
Income taxes, net of refunds

$
$

20,608
442

$
$

See Notes to Consolidated Financial Statements.

(19,445)

10,232
(7)

$
$

27,918
1,217

Rating Action: Moody's affirms Securus' B3 corporate family rating
Global Credit Research - 19 Dec 2013
New York, December 19, 2013 -- Moody's Investors Service has affirmed the B3 corporate family rating (CFR)
and B3-PD probability of default rating (PDR) of Securus Technologies Holdings, Inc. ("Securus" or "the
company") following the company's announcement to acquire Satellite Tracking of People ("STOP"). The company
plans to use a modest amount of cash on hand and the proceeds from an incremental $60 million senior secured
1st lien term loan and $25 million senior secured 2nd lien term loan-add on to finance the acquisition. The outlook
is stable.
Affirmations:
..Issuer: Securus Technologies Holdings, Inc.
.... Corporate Family Rating, Affirmed B3
.... Probability of Default Rating, Affirmed B3-PD
....Senior Secured Bank Credit Facility, Affirmed B2
....Senior Secured Bank Credit Facility, Affirmed Caa2, Downgraded to a range of LGD5, 88 % from a range of
LGD5, 87 %
Outlook Actions:
....Outlook, Remains Stable
RATING RATIONALE
Securus' B3 corporate family rating reflects its small scale, high leverage and narrow business focus relative to
other rated telecommunications companies. The ratings are supported by the company's sophisticated, proprietary
technology platform and its multi-year contracts with over 2,200 correctional facilities in the US and Canada. The
ratings are also supported by improvements in operating margin and cash flow which have been achieved through
cost containment and lower bad debt expense. These initiatives were critical in the company's turnaround, as
providing communications services to corrections facilities is a low margin business characterized by competitive
bidding for new and existing contracts and high commission payments to prison operators. The rating also
incorporates the company's private equity ownership and its historical use of leverage to maximize equity returns
as well as the growing regulatory threat posed by potential FCC price caps which could disrupt the industry
structure.
Moody's believes that there is limited growth opportunity within the prison phone market segment and future cash
flow generation will be primarily dependent upon cost saving measures and the company's ability to win business
from competitors. However, adjacent areas such as monitoring services, data analytics and telemedicine offer a
path to continued revenue growth for Securus. Because of this, Securus has expanded into areas like jail
management systems and GPS offender monitoring services with the recent acquisition of Archonix and STOP to
gradually diversify its revenue stream away from the traditional prison phone business.
Moody's anticipates that Securus will have good liquidity over the next 12 months, supported by the company's
modest free cash flow generation and approximately $20 million of revolver capacity. The company had
approximately $0.1 million of cash on hand at the end of Q3 2013. Moody's expects the company to generate
approximately $15 million to $20 million of free cash flow in 2014 given its low capital intensity.
The stable outlook reflects Moody's view that Securus will continue to generate organic revenue growth in the low
single digit percentage range and improve EBITDA margin through cost reduction which will result in falling
leverage.
Moody's could upgrade the ratings if Securus maintains good liquidity and positive free cash flow and grows
EBITDA such that leverage is on track to fall below 5x. Moody's could lower Securus' ratings if leverage exceeds

6.5x (Moody's adjusted) and free cash flow turns negative, both on a sustained basis.
The principal methodology used in this rating was the Global Telecommunications Industry published in December
2010. Other methodologies used include Loss Given Default for Speculative-Grade Non-Financial Companies in
the U.S., Canada and EMEA published in June 2009. Please see the Credit Policy page on www.moodys.com for
a copy of these methodologies.
Based in Dallas, TX, Securus Technologies Holdings, Inc. is one of the largest providers of inmate
telecommunication services to correctional facilities, with a presence in 45 states, Washington D.C., and Canada.
The company generated approximately $363 million of revenue for the twelve months ending September 30, 2013.
REGULATORY DISCLOSURES
For ratings issued on a program, series or category/class of debt, this announcement provides certain regulatory
disclosures in relation to each rating of a subsequently issued bond or note of the same series or category/class
of debt or pursuant to a program for which the ratings are derived exclusively from existing ratings in accordance
with Moody's rating practices. For ratings issued on a support provider, this announcement provides certain
regulatory disclosures in relation to the rating action on the support provider and in relation to each particular rating
action for securities that derive their credit ratings from the support provider's credit rating. For provisional ratings,
this announcement provides certain regulatory disclosures in relation to the provisional rating assigned, and in
relation to a definitive rating that may be assigned subsequent to the final issuance of the debt, in each case where
the transaction structure and terms have not changed prior to the assignment of the definitive rating in a manner
that would have affected the rating. For further information please see the ratings tab on the issuer/entity page for
the respective issuer on www.moodys.com.
For any affected securities or rated entities receiving direct credit support from the primary entity(ies) of this rating
action, and whose ratings may change as a result of this rating action, the associated regulatory disclosures will
be those of the guarantor entity. Exceptions to this approach exist for the following disclosures, if applicable to
jurisdiction: Ancillary Services, Disclosure to rated entity, Disclosure from rated entity.
Regulatory disclosures contained in this press release apply to the credit rating and, if applicable, the related rating
outlook or rating review.
Please see www.moodys.com for any updates on changes to the lead rating analyst and to the Moody's legal
entity that has issued the rating.
Please see the ratings tab on the issuer/entity page on www.moodys.com for additional regulatory disclosures for
each credit rating.
Mark Stodden
Vice President - Senior Analyst
Corporate Finance Group
Moody's Investors Service, Inc.
250 Greenwich Street
New York, NY 10007
U.S.A.
JOURNALISTS: 212-553-0376
SUBSCRIBERS: 212-553-1653
John Diaz
MD - Corporate Finance
Corporate Finance Group
JOURNALISTS: 212-553-0376
SUBSCRIBERS: 212-553-1653
Releasing Office:
Moody's Investors Service, Inc.
250 Greenwich Street
New York, NY 10007
U.S.A.
JOURNALISTS: 212-553-0376
SUBSCRIBERS: 212-553-1653

© 2013 Moody's Investors Service, Inc. and/or its licensors and affiliates (collectively, "MOODY'S"). All rights
reserved.

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Attachment G
Project Plan

Task Name
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34

Start

SECURUS Inmate Telephone System Installation Project Plan for Pulaski County, IL
Mon 12/15/14
Inmate Phone System Installation & Cut-Over
Mon 12/15/14
Project Initiation Phase
Mon 12/15/14
Host internal project review and kick-off meeting
Mon 12/15/14
Team with Sales Account Manager to host kick-off call with SECURUS Inmate Telephone System Installation Project Mon 12/15/14
Plan for Pulaski County, IL Project Team
Complete Telephone Equipment Inspection for Inmate Locations
Project Planning Phase
Update Engineering based on site survey information
Identify resources needed to complete tasks and objectives
Create ticket assignments for necessary departments
Host internal review to determine scheduling options
Host review with current services provider to discuss transition plan
Create project in the Install Portal and setup notifications/alerts
Review field service access/scheduling & telecom vendor scheduling options with Pulaski County, IL Project Team
Produce updated project schedule
Project Team and Pulaski County, IL Project Plan / Schedule Review
Securus & Pulaski County, IL Project Team Meeting - Touch Point
Review telecom and hardware delivery schedules (If necessary)
Produce updated project plan and review with Pulaski County, IL Project Team (If necessary)
Customer Data Management
Site specific voice prompts & tag lines (If necessary)
Upload blocked number files (If necessary)
Upload free and privileged number files (If necessary)
Project Execution Phase
Hardware installations
Hardware delivery time frame
OMS/JMS Integration / E-Imports Activities
Inmate PIN account configuration and management
Automated file delivery for account management
Configure Inmate Debit for Pulaski County, IL through the Secure Call Platform
Installation - Pulaski County, IL
Cut Over - Turn up of Product and Features with Pulaski County, IL
Quality Control / Checklist Reviews
Re-Verify all Features working properly
Page 1

Tue 12/16/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Fri 12/19/14
Fri 12/19/14
Fri 12/19/14
Mon 12/22/14
Mon 12/22/14
Mon 12/22/14
Tue 12/23/14
Tue 12/23/14
Tue 12/23/14
Tue 12/23/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Mon 12/22/14
Mon 12/22/14
Thu 12/25/14
Mon 12/29/14
Wed 1/14/15
Wed 1/14/15
Thu 1/15/15
Thu 1/15/15

Finish
Thu 1/15/15
Wed 1/14/15
Tue 12/16/14
Mon 12/15/14
Mon 12/15/14
Tue 12/16/14
Tue 12/23/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Wed 12/17/14
Fri 12/19/14
Fri 12/19/14
Fri 12/19/14
Mon 12/22/14
Mon 12/22/14
Mon 12/22/14
Tue 12/23/14
Tue 12/23/14
Tue 12/23/14
Tue 12/23/14
Fri 1/9/15
Wed 12/31/14
Wed 12/31/14
Fri 1/9/15
Wed 12/24/14
Thu 12/25/14
Fri 1/9/15
Wed 1/14/15
Wed 1/14/15
Thu 1/15/15
Thu 1/15/15

Task Name
35
36
37
38

Re-Verify phones work, port assignments/call groups set
Post Cutover QA Checklist & Test Calls Completed
Notify Facility ITS of cutover - system is functioning correctly
Verification of Products and Features with Pulaski County, IL

Page 2

Start

Finish

Thu 1/15/15
Thu 1/15/15
Thu 1/15/15
Thu 1/15/15

Attachment H
5-year List of Former Clients

Five-Year List of Former Securus Clients
Year

Customer Name

Win/Loss

2009

Atchison County

Loss

2009

Fresno County

Loss

2009

East Baton Rouge WR

Loss

2009

Chesapeake City

Loss

2009

Cook County

Loss

2009

Lehigh County

Loss

2009

Rabun County

Loss

2009

Collin County

Loss

2009

Dallas County

Loss

2009

Norfolk County

Loss

2009

Tillamook County

Loss

2009

South Louisiana

Loss

2009

Fayette County

Loss

2009

Denver City & County

Loss

2009

Fayette County

Loss

2009

Peoria County

Loss

2009

Somerset County

Loss

2009

Hamilton County

Loss

2009

Dade County

Loss

2009

Daviess County

Loss

2009

Meade County

Loss

2009

Charles County

Loss

2009

Kent County

Loss

2009

Greene County

Loss

2009

Ballard County

Loss

2009

Lancaster County

Loss

2009

Burnett County

Loss

2009

Lycoming County

Loss

2009

Ouachita Parish WR

Loss

2009

St. Mary's County

Loss

2009

Texas County

Loss

2009

Howard County

Loss

2009

Plymouth County

Loss

2009

Southside Regional

Loss

2009

Edgar County

Loss

2009

Bridewell Detention

Loss

2009

Runnels County

Loss

2009

Integrity Correctional

Loss

2009

Miami County

Loss

2009

Saline County

Loss

2009

Union County

Loss

2009

Skagit County

Loss

2009

Polk County

Loss

2009

Cecil County & WR

Loss

2009

Hamilton County

Loss

2009

Walton County

Loss

2009

Drew County

Loss

2009

Montgomery County

Loss

2009

Jerome County

Loss

2009

Platte County

Loss

2009

Childress County

Loss

2009

Coffee County

Loss

2009

Winston County

Loss

2009

Clay County

Loss

2009

Monroe County

Loss

2009

Lyon County

Loss

2009

Esmore Correctional

Loss

2009

Polk County

Loss

2009

Florissant PD

Loss

2009

Ray County

Loss

2009

Gage County

Loss

2009

Crawford County

Loss

2009

Skamania County

Loss

2009

Cheshire County

Loss

2009

Republic county

Loss

2009

Garfield County

Loss

2009

Foley City PD

Loss

2009

Onslow County

Loss

2009

Crane County

Loss

2009

Sequoyah County

Loss

2009

Mitchell County

Loss

2009

Shreveport City

Loss

2009

Nemaha County

Loss

2009

Sevier County

Loss

2009

Jackson County

Loss

2009

Lincoln County

Loss

2009

Haskell County

Loss

Five-Year List of Former Securus Clients
2009

Pike County

Loss

2010

Pine Prairie Correctional (05532)

Loss

2009

Abode Treatment

Loss

2010

Athens-Clarke

Loss

2009

Huntington Park PD

Loss

2010

Washington County

Loss

2009

Sanpete County

Loss

2010

Grant County

Loss

2009

Koochiching County

Loss

2010

Brooks Detention (05530)

Loss

2009

Moore County

Loss

2010

Scotts Bluff County

Loss

2009

Louisa County

Loss

2010

Oldham County

Loss

2009

Sac County

Loss

2010

Wise County

Loss

2009

Dixon County

Loss

2010

Bannock County

Loss

2009

Taylor County

Loss

2010

Chaves County

Loss

2009

Greenwood County

Loss

2010

Brown County

Loss

2009

Linn County

Loss

2010

Luna County

Loss

2009

Moss Point PD

Loss

2010

Martinsville City & Jail

Loss

2009

Leesville City

Loss

2010

Waushara County

Loss

2009

Kane County Juvy

Loss

2010

Stephens County

Loss

2009

Cedar County

Loss

2010

Pittsylvania County

Loss

2009

Palo Alto County

Loss

2010

Franklin County

Loss

2009

Clinch County

Loss

2010

Lafayette County

Loss

2009

Candler County

Loss

2010

Uintah County

Loss

2009

Cook County

Loss

2010

Mini-Cassia County

Loss

2009

Haskell County

Loss

2010

Grays Harbor County

Loss

2010

Santa Clara County

Loss

2010

Lumpkin County

Loss

2010

Alleghany County

Loss

2010

Buffalo County

Loss

2010

Oakland County

Loss

2010

Walker County

Loss

2010

Brevard County

Loss

2010

Beckham County

Loss

2010

Santa Barbara County

Loss

2010

Bradford County

Loss

2010

Winnebago County

Loss

2010

Montgomery County

Loss

2010

Baltimore County (MD DOC)

Loss

2010

Somerset County

Loss

2010

Grayson County

Loss

2010

Cherokee County

Loss

2010

Richwood Correctional

Loss

2010

Taney County

Loss

2010

Anne Arundel County

Loss

2010

Geneva County

Loss

2010

CCA Hernando

Loss

2010

Marion County

Loss

2010

GEO Broward County Transition

Loss

2010

Franklin County

Loss

2010

Cameron County

Loss

2010

Tensas Evans Correctional (05501)

Loss

2010

Washington County

Loss

2010

Burnett County

Loss

2010

Harford County

Loss

2010

Adair County

Loss

2010

Tom Green County

Loss

2010

Saluda County

Loss

2010

Canyon County

Loss

2010

Fayette County

Loss

2010

Humboldt County

Loss

2010

Hale County

Loss

Five-Year List of Former Securus Clients
2010

Coosa County

Loss

2011

Clark County

Loss

2010

Winner PD

Loss

2011

Dekalb County

Loss

2010

Trempealeau County

Loss

2011

Hopkins County

Loss

2010

Kalkaska County

Loss

2011

Muscatine County

Loss

2010

Leelanau County

Loss

2011

Laurel County

Loss

2010

Andrew County

Loss

2011

Carter County

Loss

2010

Crockett County

Loss

2011

Shelby County

Loss

2010

Crawford County

Loss

2011

Muhlenberg County

Loss

2010

Douglas County

Loss

2011

Scotts Bluff County

Loss

2010

Thurston County

Loss

2011

Boyle County

Loss

2010

Lyon County

Loss

2011

Delano CCF

Loss

2010

Butler County

Loss

2011

Simpson County

Loss

2010

Buchanan County

Loss

2011

Garfield County

Loss

2010

Washington County

Loss

2011

Okanogan County

Loss

2010

Butler County

Loss

2011

Harrison County

Loss

2010

Lewis County

Loss

2011

Jessamine County

Loss

2010

Jasper County

Loss

2011

Cass County

Loss

2010

Clay County

Loss

2011

Moore County

Loss

2010

Reynolds County

Loss

2011

Hart County

Loss

2010

Union County

Loss

2011

Sarpy County

Loss

2010

Southeast KS Juvy

Loss

2011

Crittenden County

Loss

2010

Schuyler county

Loss

2011

Leavenworth County

Loss

2010

Brazoria County Juvy

Loss

2011

Huron County

Loss

2010

Calloway County

Loss

2011

Chester County

Loss

2010

Christian County

Loss

2011

Union County

Loss

2010

Douglas County

Loss

2011

Fulton County

Loss

2010

Franklin County

Loss

2011

Coos County

Loss

2010

Hickman County

Loss

2011

Madison County

Loss

2010

Marion County

Loss

2011

Santa Cruz County

Loss

2010

Miami County

Loss

2011

Jay County

Loss

2010

Clark County &City of Las Vegas

Loss

2011

Scott County

Loss

2011

Hillsborough County

Loss

2011

Clay County

Loss

2011

Bexar County

Loss

2011

Sussex County

Loss

2011

Plymouth County

Loss

2011

Marion County

Loss

2011

Pulaski County

Loss

2011

Randolph County

Loss

2011

Benton County

Loss

2011

Mary Frances Center

Loss

2011

Bexar County GEO

Loss

2011

Charlevoix County

Loss

2011

Kootenai County

Loss

2011

Independence County

Loss

2011

Tippancanoe County

Loss

2011

Oceana County

Loss

Five-Year List of Former Securus Clients
2011

Yazoo County

Loss

2011

Wilkinson County

Loss

2011

Iowa County

Loss

2011

Valley County

Loss

2011

Conejos County

Loss

2011

Davis County

Loss

2011

Shelby County

Loss

2011

Glendora PD

Loss

2011

Moultrie County

Loss

2011

Valley County

Loss

2011

Carson County

Loss

2011

Frontier County

Loss

2011

Alcorn County

Loss

2011

Garden County

Loss

2011

Sioux City

Loss

2011

Costilla County

Loss

2011

Johnson County

Loss

2012

MD DOC

Loss

2011

Grant County

Loss

2012

Hampden County

Loss

2011

Gooding County

Loss

2012

St. Tammany Parish

Loss

2011

Evergreen Rehab

Loss

2012

Macomb County

Loss

2011

Beadle County

Loss

2012

Hidalgo County

Loss

2011

Boone County

Loss

2012

Washoe County

Loss

2011

Perry County

Loss

2012

Merced County

Loss

2011

Redwood County

Loss

2012

Catahoula Correctional

Loss

2011

Montgomery County Restitution

Loss

2012

Kane County

Loss

2011

Izard County

Loss

2012

Jackson County

Loss

2011

Butler County

Loss

2012

Ascension Parish

Loss

2011

Iron County

Loss

2012

Livingston Parish

Loss

2011

Thomas County

Loss

2012

Parker County

Loss

2011

Yuma County

Loss

2012

Rutherford County

Loss

2011

Ringgold County

Loss

2012

Yuma County

Loss

2011

Rio Blanco County

Loss

2012

St. Charles County

Loss

2011

Beaver County

Loss

2012

LaSalle Correctional

Loss

2011

San Miguel County

Loss

2012

Glynn County

Loss

2011

Kearney County

Loss

2012

Hunt

Loss

2011

Clatsop Community

Loss

2012

Tangipahoa Parish

Loss

2011

Southgate PD

Loss

2012

Lenawee County

Loss

2011

Jefferson County

Loss

2012

Wicomico

Loss

2011

Brule County

Loss

2012

Pike County

Loss

2011

Hamilton County

Loss

2012

Jackson Parish

Loss

2011

Emmett County

Loss

2012

Casey County

Loss

2011

Arab PD

Loss

2012

Howard County

Loss

2011

Doraville PD

Loss

2012

Bayou Correctional

Loss

2011

Keokuk County

Loss

2012

Seneca County

Loss

2011

Morton County

Loss

2012

Sweetwater County

Loss

2011

Faulk County

Loss

2012

Lenoir County

Loss

2011

Hickory County

Loss

2012

Franklin County

Loss

Five-Year List of Former Securus Clients
2012

Effingham County

Loss

2012

Clearwater County

Loss

2012

Tensas Parish

Loss

2012

Tama County

Loss

2012

Newberry County

Loss

2012

Russell County

Loss

2012

Craig County

Loss

2012

Jefferson County

Loss

2012

Mecklenberg County

Loss

2012

Merced County Juvy

Loss

2012

Fremont County

Loss

2012

Northeast TX Intervention

Loss

2012

Jefferson Davis Parish

Loss

2012

Adams County

Loss

2012

Blount County

Loss

2012

Pawnee County

Loss

2012

Boone County

Loss

2012

Sumter County

Loss

2012

Barry County

Loss

2012

Decatur County

Loss

2012

Palo Pinto County

Loss

2012

Guntersville PD

Loss

2012

McDowell County

Loss

2012

Power County

Loss

2012

Geauga County

Loss

2012

Mitchell County

Loss

2012

Brunswick County

Loss

2012

Columbia County

Loss

2012

Seminole County

Loss

2012

Nevada County Juvy

Loss

2012

Joplin PD

Loss

2012

Hocking Valley

Loss

2012

Ouachita County

Loss

2012

Graham County

Loss

2012

Wells County

Loss

2012

Coosa Valley Youth

Loss

2012

Colbert

Loss

2012

Crowly County

Loss

2012

Cole County

Loss

2012

Calhoun County

Loss

2012

St. Francis County

Loss

2012

Johnson County

Loss

2012

Randolph County

Loss

2012

Cheyenne County

Loss

2012

Hickman County

Loss

2012

Hodgeman County

Loss

2012

Hockley County

Loss

2012

Fort Payne PD

Loss

2012

Caribou County

Loss

2012

Bridgeton PD

Loss

2012

Wayne County

Loss

2012

Johnson County Juvy

Loss

2012

Pacific County

Loss

2012

VOA - San Diego

Loss

2012

Carroll County

Loss

2012

Jefferson County

Loss

2012

Clinton County

Loss

2013

LAFAYETTE PARISH PARENT

Loss

2012

Lowndes County

Loss

2013

Hunt County

Loss

2012

Latah County

Loss

2013

St Bernard Parish

Loss

2012

Washington County

Loss

2013

Loss

2012

Latimer County

Loss

NORTHERN OREGON
CORRECTIONS FACILITY (NORCOR)

2012

Cullman County

Loss

2013

Franklin County

Loss

2012

St. Helena Parish

Loss

2013

JEFFERSON COUNTY JAIL

Loss

2012

Kossuth County

Loss

2013

Mineral County

Loss

2012

Hughes County

Loss

2013

Shelby County

Loss

2012

Harper County

Loss

2013

Page County

Loss

2012

Fountain County

Loss

2013

Humboldt County

Loss

2013

Biloxi County

Loss

Five-Year List of Former Securus Clients
2013

St Charles Parish

Loss

2013

TWO RIVERS AUTHORITY
DETENTION CENTER

Loss

2013

St John Parish

Loss

2013

St Martin Parish

Loss

2013

Polk County

Loss

2013

St Mary Parish

Loss

2013

Newton County

Loss

2013

Odessa PD

Loss

2013

Crawford County

Loss

2013

Mecosta

Loss

2013

Gilpin County

Loss

2013

St James Parish

Loss

2013

Dimmit County

Loss

2013

Cloud County

Loss

2013

Sevier County

Loss

2013

Furnas County

Loss

2013

Logan County

Loss

2013

MILLE LACS COUNTY JAIL

Loss

2013

Clark County

Loss

2013

TODD COUNTY JAIL

Loss

2013

Osage County

Loss

2013

MECKLENBURG COUNTY JAIL(HLS)

Loss

2013

Merrick County

Loss

2013

East Baton Rouge

Loss

2013

MURRAY COUNTY JAIL

Loss

2013

Ellis County

Loss

2013

GREENE COUNTY JAIL

Loss

2013

Webb County

Loss

2013

FRANKLIN COUNTY JAIL

Loss

2013

Natchitoches County

Loss

2013

STANTON COUNTY JAIL

Loss

2013

Graham County

Loss

2013

LEWIS COUNTY SHERIFF'S OFFICE

Loss

2013

Escambia County

Loss

2013

KIOWA COUNTY JAIL

Loss

2013

WV Indistrial Youth

Loss

2013

GLACIER CO Jail

Loss

2013

Sherman County

Loss

2013

Breckenridge County

Loss

2013

Pierce County

Loss

2013

Nodaway County

Loss

2013

Alcorn County

Loss

2013

Morris County

Loss

2013

Taylor

Loss

2013

Trego County

Loss

2013

Christian County

Loss

2013

Clay County

Loss

2013

Marshall County

Loss

2013

MADISON COUNTY DETENTION
FACILITY

Loss

2013

Calloway County

Loss

2013

Wayne County

Loss

2013

JACKSON COUNTY JAIL

Loss

2013

Neosho County

Loss

2013

SANDUSKY COUNTY JAIL

Loss

2013

Bollinger County

Loss

2013

SHOSHONE COUNTY SHERIFFS
OFFICE

Loss

2013

Jefferson County

Loss

2013

BREATHITT COUNTY JUVENILE
DETENTION

Loss

2013

Winnebago County

Loss

2013

Champaign County

Loss

2013

Minnehaha

Loss

2013

Orange Beach PD

Loss

2013

MARSHALL COUNTY JAIL

Loss

2013

Cheyenne County

Loss

2013

MARION COUNTY JAIL

Loss

2013

CCA Bridgeport

Loss

2013

COWLEY COUNTY JAIL

Loss

2013

Grand County

Loss

2013

CARROLLTON CITY JAIL

Loss

2013

Stewart County

Loss

2013

JASPER CITY JAIL

Loss

2013

Zapata County

Loss

2013

OZARK COUNTY JAIL

Loss

2013

Terrell County

Loss

2013

NEMAHA COUNTY JAIL

Loss

2013

Randolph County

Loss

Five-Year List of Former Securus Clients
2013

Stoddard County

Loss

2014

JACKSON COUNTY JAIL

Loss

2013

Wheeler County

Loss

2014

PLUMAS COUNTY JAIL

Loss

2013

Jasper County

Loss

2014

YORK COUNTY JAIL

Loss

2013

Santa Clara County Juvy

Loss

2014

DAKOTA COUNTY SHERIFF'S DEPT

Loss

2013

Cass County

Loss

2014

MADISON COUNTY JAIL

Loss

2013

Northeast OH Community

Loss

2014

GENEVA CITY POLICE DEPT

Loss

2013

Cass County

Loss

2014

LINCOLN COUNTY JAIL

Loss

2013

Pemiscot County

Loss

2014

PEPIN COUNTY JAIL

Loss

2013

Madison Parish

Loss

2014

SHERIDAN COUNTY JAIL

Loss

2013

Washington County

Loss

2014

Loss

2013

Allegan County

Loss

UMATILLA COUNTY CRIMINAL
JUSTICE CENTER

2013

CCA Bay Correctional

Loss

2014

WARREN COUNTY JAIL

Loss

2013

LaFourche Parish

Loss

2014

YAZOO COUNTY YOUTH
DETENTION CENTER - JSI

Loss

2013

CCA Graceville

Loss

2014

COLES COUNTY JAIL

Loss

2013

Kalamazoo County

Loss

2014

KEARNEY COUNTY JAIL

Loss

2013

CCA California City

Loss

2014

BARTON COUNTY JAIL

Loss

2014

VERNON COUNTY SHERIFF'S DEPT

Loss

2014

ATLANTA CITY DETENTION CENTER

Loss

2014

LAKE COUNTY SHERIFF'S OFFICE

Loss

2014

EUCLID CITY JAIL

Loss

2014

LINCOLN COUNTY SHERIFF'S
OFFICE

Loss

2014

JACKSON COUNTY JAIL

Loss

2014

SPRING FOREST BP - PAYPHONE

Loss

2014

JEFFERSON COUNTY RESTITUTION

Loss

2014

LIVE OAK COUNTY CRIMINAL
JUSTICE CENTER

Loss

2014

LARAMIE COUNTY DETENTION
FACILITY

Loss

2014

STARKE COUNT JAIL- (HLS)

Loss

2014

KIOWA COUNTY SHERIFF'S DEPT

Loss

2014

HINDS COUNTY

Loss

2014

CAMP COUNTY JAIL

Loss

2014

WILSON COUNTY JAIL

Loss

2014

JEWELL COUNTY JAIL

Loss

2014

CLEBURNE COUNTY DETENTION
CENTER

Loss

2014

CEDAR COUNTY JAIL

Loss

2014

BESSEMER CITY JAIL

Loss

2014

COFFEY COUNTY JAIL

Loss

2014

TAFT CORRECTIONAL INSTITUTION

Loss

2014

WILCOX COUNTY JAIL

Loss

2014

ZAPATA COUNTY

Loss

2014

BONNEVILLE COUNTY

Loss

2014

Loss

2014

CRAWFORD COUNTY SHERIFF'S
DEPT

Loss

CALHOUN COUNTY SHERIFF'S
OFFICE

2014

STONE COUNTY JAIL

Loss

2014

HABERSHAM COUNTY SHERIFF'S
DEPT

Loss

2014

TALLADEGA COUNTY JAIL

Loss

2014

MONTGOMERY COUNTY JAIL

Loss

2014

PLATTE COUNTY SHERIFF'S DEPT

Loss

2014

BERRIEN COUNTY JAIL

Loss

2014

VAN BUREN COUNTY DETENTION
CENTER

Loss

2014

OSCEOLA COUNTY JAIL

Loss

2014

BENTON COUNTY JAIL

Loss

2014

CHRISTIAN COUNTY JAIL

Loss

2014

OTOE COUNTY JAIL

Loss

2014

WILLIAMSON COUNTY

Loss

2014

MONTEREY

Loss

2014

BULLOCH COUNTY CORRECTIONS
INSTITUTE

Loss

2014

BEAUFORT COUNTY

Loss

Five-Year List of Former Securus Clients
2014

LONG BEACH CITY JAIL

Loss

2014

CALHOUN COUNTY JUSTICE
CENTER

Loss

2014

AZ DOC

Loss

2014

BROWN COUNTY SHERIFF'S DEPT

Loss

2014

DAWSON COUNTY CORRECTIONAL
CENTER

Loss

2014

LAWRENCE COUNTY SHERIFF'S
DEPT

Loss

2014

NAVARRO COUNTY JUSTICE
CENTER

Loss

2014

PITKIN COUNTY SHERIFF'S OFFICE

Loss

2014

PUTNAM COUNTY JAIL

Loss

2014

STEPHENS COUNTY LAW
ENFORCEMENT CENTER

Loss

2014

KANE COUNTY SHERIFF'S OFFICE

Loss

2014

RUSSELL COUNTY - PRENTISS L
GRIFFITH DETENTION FACILITY

Loss

2014

YOUNG COUNTY SHERIFFS DEPT

Loss

Attachment I
Letters of Recommendation

Williamson County Sheriff’s Office
Corrections Division

TO: Whom it concerns
FROM: Jail Administration
DATE: 11/12/14
SUBJECT: Letter of Recommendation -Susan Fritz - Securus

This letter is to express the overall views and opinions on Susan Fritz from her business
with us with both her prior company and now Securus. This letter of recommendation is from
both Jail Administrator Captain Gary Tyner and Assistant Jail Administrator Lieutenant Darren
Ferrell. Susan has held a level of professionalism that exceeds most all vendors we work with.
Susan has been available to us in any and all matters for more than a decade. She has been in the
business for around 26 years. We feel she is a true pillar and asset to the success to Securus’ ever
expanding world with her responsiveness that could. She has always been a straight to actual
business type person while doing business with us in which cuts much needed time from being
wasted. We have always been open about our feelings of being blessed to have Susan to do
business with. Overall we see Susan as one of those people that mark one of the reasons we keep
and continue business with her company and would strongly recommend Susan to anyone whom
it concerns.

November 12, 2014

To Whom It May Concern,

Susan Fritz has been our inmate telephone system representative for over ten years.
During this time (first with Consolidated, now with Securus) Susan has proven to be a very
competent and committed professional. Susan has always been committed to the successful
operation of the systems installed and has been our advocate with outside vendors. I have
never had a problem contacting Susan and have been very satisfied with the service that she
provides.
I highly recommend Susan Fritz. If you should require any additional information please
contact me directly.

Sincerely,

Lt. Jeff Whitbeck
Jackson County Jail Administrator

Sheriff Richard Watson
St. Clair County Sheriff's Department
700 N. 5th Street
Belleville, IL. 62220-4499
(618) 277-3505
www.sheriff.co.st-clair.il.us
December 31, 2013
Mr. Robert Pickens
Chief Operating Officer
Securus Technologies
14651 Dallas Parkway, Suite 600
Dallas, TX 75254
Dear Mr. Pickens:
I would like to take an opportunity to express my satisfaction with Securus Technologies. We have been long standing customers of
Securus on your inmate telephone platform. SCP is a dependable inmate telephone platform with easy user access and investigative
features that have proven beneficial to our investigators on many occasions. We have been so pleased with Securus we recently
renewed our contract adding Securus Video Visitation, and Threads joining the Nationwide Community.
In December of 2013 we implemented Securus Video Visitation for both onsite and remote visitation. We are very happy with video
visitation system and the customer service we receive from our Field Technician Rodney Broaddus, Account Manager Bonnie Case,
Sales Engineer Jeremy Rohr, and Technical Support.
Rodney Broaddus is and has been the Field Technician at the St. Clair County Jail for as long as I can remember, his workmanship,
friendly disposition, professionalism, and customer service are outstanding. We have the upmost confidence in Rodney’s ability; we
know Rodney will get the job done! Recently Rodney was the lead Field Technician on the deployment of 36 Securus Video
Visitation terminals and the infrastructure that goes with installing video visitation. Rodney worked with a team of Securus
technicians for several weeks getting the wiring pulled and the equipment installed and operational.
Bonnie Case is our Account Manager she keeps us informed about new features available on the systems we have deployed as well
as educating us on new Securus products available to St. Clair County. Bonnie worked closely with us during the implementation
process of video visitation. She made sure staff training was scheduled in accordance to our needs and she was on site during the go
live week of video visitation with Jeremy Rohr, Sales Engineer. They both took time to work with friends and family who came to
the St. Clair County Jail for visitation to insure they understood how the new visitation equipment functioned. The customer service
provided to our staff and the friends and family that week was very helpful and greatly appreciated.
I would recommend Securus Technologies to any facility that is looking for an inmate telephone and video visitation provider. We
have had a very positive experience and look forward to continuing our relationship with Securus.
Sincerely,

Major Philip McLaurin
Jail Superintendant

Sheriff’s Drug Hotline
1-800-640-DIME
“No Questions Asked”
Major Thomas Knapp, EXECUTIVE DEPUTY Major Richard Wagner,CHIEF DEPUTY Major Phillip McLaurin, JAIL SUPERINTENDENT
Administration: (618) 277-3505 x5722
Investigation: (618) 277-3505 x5715
Jail: (618) 277-3505 x5740

Attachment J
ICE Certificate

Attachment K
Sample Commission Report

Attachment L
Certificate of Insurance Coverage

SECUHOL-01

DONSA
DATE (MM/DD/YYYY)

CERTIFICATE OF LIABILITY INSURANCE

9/8/2014

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to
the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the
certificate holder in lieu of such endorsement(s).
CONTACT
certificates@willis.com
NAME:
PHONE
(A/C, No, Ext): (877) 945-7378
E-MAIL
ADDRESS:

PRODUCER

Willis of Texas, Inc.
c/o 26 Century Blvd
P.O. Box 305191
Nashville, TN 37230-5191

FAX
(A/C, No):

(888) 467-2378

INSURER(S) AFFORDING COVERAGE

NAIC #

INSURER A : Travelers

Indemnity Co. of America
INSURER B : Standard Fire Insurance Company

INSURED

Securus Technologies, Inc.
14651 Dallas Parkway
Suite 600
Dallas, TX 75254-8815

25666
19070

INSURER C :
INSURER D :
INSURER E :
INSURER F :

COVERAGES

CERTIFICATE NUMBER:

REVISION NUMBER:

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD
INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSR
LTR

TYPE OF INSURANCE

ADDL SUBR
INSD WVD

POLICY NUMBER

POLICY EFF
POLICY EXP
(MM/DD/YYYY) (MM/DD/YYYY)

COMMERCIAL GENERAL LIABILITY
CLAIMS-MADE

6305D560508

OCCUR

09/09/2014 09/09/2015

GEN'L AGGREGATE LIMIT APPLIES PER:
PROPOLICY
LOC
JECT

LIMITS

EACH OCCURRENCE
DAMAGE TO RENTED
PREMISES (Ea occurrence)

MED EXP (Any one person)

PERSONAL & ADV INJURY

GENERAL AGGREGATE

PRODUCTS - COMP/OP AGG

AUTOMOBILE LIABILITY

ANY AUTO
ALL OWNED
AUTOS
HIRED AUTOS

X
A

UMBRELLA LIAB
EXCESS LIAB

1,000,000
1,000,000
10,000
1,000,000
2,000,000
2,000,000

OTHER:

8105D532509

09/09/2014 09/09/2015

SCHEDULED
AUTOS
NON-OWNED
AUTOS

COMBINED SINGLE LIMIT
(Ea accident)
BODILY INJURY (Per person)

1,000,000

BODILY INJURY (Per accident) $

OCCUR

CUP-7113P326

CLAIMS-MADE

10,000
X RETENTION $
DED
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY
Y/N
ANY PROPRIETOR/PARTNER/EXECUTIVE
N N/A
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
If yes, describe under
DESCRIPTION OF OPERATIONS below

09/09/2014 09/09/2015

PROPERTY DAMAGE
(Per accident)

Comp & Coll Ded

EACH OCCURRENCE

AGGREGATE

1,000
5,000,000
5,000,000

X
UB-5D513439

09/09/2014 09/09/2015

PER
STATUTE

OTHER

E.L. EACH ACCIDENT

E.L. DISEASE - EA EMPLOYEE $
E.L. DISEASE - POLICY LIMIT

1,000,000
1,000,000
1,000,000

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

Workers Compensation: For States - AK, WI, WV, VA, UT, TX, TN, SD, SC, RI, PA, OR, OK, NC, NM, NJ, NV, NE, MT, MO, MS, MN, MI, MA, MD, LA, KY, KS, IA,
IN, IL, ID, GA, FL, CT, CO, CA, AR, AZ, AL.

CERTIFICATE HOLDER

CANCELLATION
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
ACCORDANCE WITH THE POLICY PROVISIONS.

Securus Holdings, Inc. and its subsidiaries
Attn: Mr. Philip Ninan
14651 Dallas Parkway, Suite 600
Dallas, TX 75254

ACORD 25 (2014/01)

AUTHORIZED REPRESENTATIVE

Attachment M
Securus Financial Offer

Securus Financial Offer
Securus has designed our offer to provide Pulaski County with a state-of-the-art inmate
telephone package including Automated Information Services at no cost. We have
included four options to maximize the overall revenues for Pulaski County.

Pulaski County Financial Offer
Option

Description

Financial Description

Securus Call Platform (SCP)

All

30 inmate telephones
13 visitation sets
2 portable inmate phones
TDD/TTY Phones
Integration with JMS-Secure Manage
Integration with Stellar Services

Included

Service, Installation, Maintenance, Training

Automated Informational Services
Increase commission by 3% for each
renewal after initial contract term
1

3 Year Term
Local, Intralata, Intrastate
Interstate – collect
Interstate - prepaid
5 Year Term
Local, Intralata, Intrastate
Interstate – collect
Interstate - prepaid
3 Year Term
Local, Intralata, Intrastate
Interstate – collect
Interstate - prepaid
5 Year Term
Local, Intralata, Intrastate
Interstate – collect
Interstate - prepaid

55% Commission
$3.55 per call*
$0.25 per minute
$0.21 per minute
61% Commission
$3.55 per call*
$0.25 per minute
$0.21 per minute
45% Commission
$0.40 per minute
$0.25 per minute
$0.21 per minute
51% Commission
$0.40 per minute
$0.25 per minute
$0.21 per minute

*Per Pulaski County’s request to mirror State DOC rates for federal inmates

Our approach in providing a financial package for Pulaski County is to balance the
revenue and technology needs of the county, with the services and costs to the inmates
and their friends and family. No vendor can match our ability to connect more calls and
increase community satisfaction while also providing leading-edge technology to
protect your officers and community. Our offer inherently maximizes revenues so that
Pulaski County can make rate decisions based on balancing facility revenue, technology,
and constituent needs. Our offer comprises of the following (fees may apply to some
products):

Securus Technology Advantage for Pulaski County

Securus wants to make Pulaski County a premier technology corrections facility in Illinois.
Pulaski County may pick and choose any or all of the items below to customize the very best
technology suite of services that optimize both automation and investigative capabilities for the
facility:

Description

Item
Secure Call Platform

The most technologically advanced Inmate
Phone System the industry has to offer
backed by almost 100 patents enabling
vertical and horizontal information sharing
capabilities which is the same platform
used by your Illinois law enforcement
partners



Designed to provide investigators with
focused leads based on the audio spoken
during calls originating from their facilities.
A secure, robust, and industry standard
interface between an Inmate’s Debit Phone
Account and your Jail Management (JMS)
Securus will also provide interoperability
with the largest counties in Illinois and
nationwide through THREADS, our call
analytics technology



Continuous voice verification , offered to
Pulaski County



Investigative Package
Word Spotting

E-Imports inmate
PINs
*Threads –
Investigative Data
Mining Package

*Investigator Pro
(Continuous voice
verification)




*Location Based
Services

Exclusive cell phone location tracking
technology incorporating GEO-fencing and
real time look up.



Automation Package
Secure Instant
Mail

An electronic way for friends & family
members to quickly initiate
communication with an incarcerated
loved one.



Automated
Information
Services

To automate responses to question from
the Community and Inmate population
saving precious staff time.



*A small surcharge may apply for these features

Optional Services
The following optional services are available to the County for an additional charge:



CellSense – detects all cell phones, on or off, with or without batteries,
concealed on or within body cavities.



TeleMedicine – the TeleVisit system enables healthcare professionals
conduct medical checkups in remote or different locations. The system is
made of a network of clinician and patient terminals connected to a common
infrastructure which provides secure two-way communications via the
Internet.

IL Pulaski County Contract Securus 2014 Response to RFP

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