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IN Clark County - CPC contract 2017-2022

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,""?l.Jblic Communications
Combined Public Communications
Inmate Telecommunications General Service Agreement
Combined Public Communications (hereafter "CPC"), with its principle place of business located at
100 Aqua Drive in Cold Spring, Kentucky 41076 and the Clark County Sheriffs Office with its principle
place of business at 501 East Court Street in Jeffersonville, Indiana 47130 (Customer) agree as

Exclusive Agreement:
Customer agrees to exclusively permit CPC to install the Inmate Telecommunications System
(ITS) that will process pre-paid calls including local and long distance traffic and associated
hardware and software within all pre-existing and future jail and/or detention facilities. CPC shall
also be the exclusive provider of existing and future related inmate communications and personal
inmate communication devices which include but not limited to voice, data and video. Voice
includes phone calls, data includes messaging and email; video includes video calls.
CPC and customer agree that no other type of inmate personal communication devise will be
installed in the Jail for inmate use without written agreement between both parties.
CPC Equipment:
The ITS and all associated equipment installed under this agreement will remain the sole and
exclusive property of CPC. Customer will promptly report to CPC misuse, destruction, or
vandalism of the system or telephones. Customer will not use the ITS for Customer's business
purposes nor list or advertise in any manner the telephone numbers of the ITS without the prior
written consent of CPC.
Customer Access to Equipment and Reports:
CPC will give Customer access to the ITS that is password protected, allowing Customer's staff
to monitor I record calls and run call detail reports. Call detail reports will be stored off site at a
secure CPC location. CPC technicians will train Customer's authorized staff on the usage of the
Service Agreement:
All service and maintenance of the ITS will be the sole responsibility of CPC.
KIOSK and/or Vending Machine:
Customer agrees to exclusively permit CPC to install a KIOSK and/or vending machine(s) for the
purpose of selling prepaid talk time minutes or any other inmate communication devise to the
inmate or friends and family. The KIOSK or vending machine location(s) will be agreed upon by
the Customer and CPC and remain operable and on site throughout the term of the Agreement.
CPC technicians will service, stock and maintain the machine(s).
Agreement Term:
This Agreement will remain in force and effective for sixty (60) months from the commencement
date with an auto renew upon the same terms and conditions as set forth herein unless written
notice is delivered to either party at least ninety (90) days prior to the initial term or any renewal
term of this Agreement.
Commission is paid monthly to the Customer and is based upon sales and is agreed as follows:
Prepaid calls fifty percent (50%).
Prepaid Calling includes direct pay and all prepaid revenue streams which include: prepaid talk
time sold civer the phone from CPC's customer service center, prepaid talk time sold through the
web site , prepaid PIN debit from a KIOSK, prepaid talk time sold from the
jail commissary and prepaid calling cards from a vending machine or KIOSK.

ITS general service agreement

?ublic <Communications
Additional Compensation:
CPC will continue to provide the yearly tech grant (TG) that may be used to purchase items for
the Sherriffs office. The current tech grant allocation has one payout left in the amount of twenty
thousand ($20,000) dollars in the year 2018, month of February. The additional TG funds for the
remaining years of the new Agreement will increase by five thousand ($5,000) dollars for a yearly
TG payment of twenty five thousand ($25,000) dollars paid out each year in the month of

7 J11 / Is·+Z.o t7
new Agreement - paid out in the month of February each year:
Year- (- ., - $20,000


Year - (2019) - $25,000
Year- (2020) - $25,000
Year - (2021) - $25,000

Additional Investigative Tools:
CPC will provide Customer with the Investigator Toolbox (CPC-IT) as bonus item over the next
sixty months of the new Agreement at a value of seventy five thousand ($75,000) dollars over the
term of the Agreement.
The CPC-IT investigative tool includes:
1. Voice Print Technology - continuous voice identification; voice prints can be extracted
from any source, regardless of language or text.
2. Covert Enrollment - the voice print without the inmates knowledge requiring no voice
verification enrollment process.
3. Speaker Identification - speaker identification, comparing the speaker to a watch-list in
4. Identifies Inmates vs: the Public
5. Pin-Point Accuracy- processes both mono and stereo audio inputs, capable of splitting
the caller's voice from the called party's voice.
6. Supports All Languages
7. Identifies PIN sharing
8. Shows Calling Patterns - Visual Link Analysis (VLA) shows the relationships of inmates
to called parties.
9. The Best Known Number I Address (BKNA) shows information in the Visual Link analysis
(VLA) diagram

In-Pod KIOSK, Booking KIOSK & Lobby KIOSK:
The In-Pod KIOSK, Booking KIOSK & Lobby KIOSK manufactured by Tech Friends (TF),
installed and maintained by CPC as part of the previous Agreement, become the property of the
Customer at the end of the current Agreement term, February 6, 2019. After that time, fees
charged by TF for deposits, email, video visitation (remote & on-site) or any other function of the
In-Pod TF units, as well as support and maintenance of the equipment will be negotiated between
the Customer and TF.
Up to the February 6, 2019 date, CPC will continue to deduct the thirty cent ($0.30) per intra-state
prepaid call technology recovery fee, to cover the TF equipment cost.
After the February 6, 2019 date, when the TF equipment becomes the property of the Customer,
if requested by the Customer, CPC will continue to maintain and support the TF equipment on a
time and material basis; this cost can be deducted from the ITS commission.
Courtesy Calling Cards:
As a courtesy, if requested, CPC will provide monthly, complementary calling cards that permit
local and long distance calling within the United States. The number of complementary calling
cards will be allocated monthly and based upon the average number of bookings per month; tile

ITS general service agreement

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complementary calling cards may be adjusted at CPC's discretion, depending upon the jail's
Taxes, Regulatory & Network Fees:
Taxes, regulatory and service fees are deducted at the point of sale; network connection costs
are deducted from the total revenue; these costs are not included in the Customer's commission.
Calling Rates:
CPC will charge telephone rates allowed by tariff, if applicable. The rates may be amended by
CPC and the customer.
CPC will have no liability for damage to Customer's premises from the installation, use or removal
of the ITS or associated equipment unless such damage is the result of negligence of CPC
agents or employees.
As further consideration for this agreement for installation of inmate telephones in the jail, CPC
hereby agrees to indemnify and hold harmless the Customer in any and all claims arising by
reason of allegations of excessive charges in violation of any state or federal statute or regulatory
ruling. In the event of future legislation or administrative regulation materially alters the charges
which may be made by CPC, CPC agrees to abide by any such statute or ruling and bring their
conduct of charges into compliance with said authority. In the event that any future legislation or
administrative regulation materially alters the terms of this agreement, this Agreement shall, at
the option of either party, be subject to re-negotiation between the parties.
Regulatory Changes:
In the event that new and/or revised government regulations prevent CPC from providing
commission or services to the Customer, CPC will have the right to renegotiate this Agreement
with the Customer.
Uncontrollable Circumstances:
CPC reserves the right to renegotiate this Agreement if circumstances arise outside our control
related to acts of God, change in call rates, regulations, operations mandated by law, reduction in
inmate population or capacity, material changes in jail policy or economic conditions.
Maintenance and Repair
CPC may remove or replace the ITS or associated equipment from any given location when
damage to the system or associated equipment, whether by vandalism or otherwise, warrants
removal. CPC, with the consent of Customer, may adjust the number of inmate telephones at the
premise when in CPC's judgment the revenue generated by the existing inmate telephones
warrants such adjustments.
Either party may terminate this Agreement ir. the event that the other party materially fails to
perform its obligations under this Agreement and said material failure shall continue for a period
of thirty (30) days after written notice to the defaulting party of said failure is given. In the event
any governmental tariff or regulation prevents CPC from providing services or such tariffs or
regulations make continuation of this agreement impractical for economic reasons or otherwise,
then CPC at its sole discretion may terminate this Agreement without liability. In the event of a
termination of this Agreement for any reason, the Customer agrees to allow CPC access to the
facility in order to remove all equipment, including but not limited to inmate telephones and all
associated equipment. CPC agrees to remove the equipment within thirty days after termination
of this Agreement.



ITS general service agreement

?i.Jblic Communications
Resolution of Disputes
Any and all disputes arising under this agreement shall be brought in a court of appropriate venue
and competent jurisdiction.
Authority to Represent
Each party to this Agreement warrants and represents that they have the unrestricted right and
prerequisite authority to enter into and execute this Agreement, to bind the respective party, and
to authorize the installation and operation of the equipment.
Furthermore, signing this document confirms to CPC that the detention facility described herein is
not under a contract with any other inmate telephone provider. The undersigned has the authority
and hereby directs Combined Public Communications to install their inmate telephone system.

The rights and obligations of this Agreement will be binding and shall inure to the benefit of the
respective parties, their subsequent owners, successors, heirs, and assignees.

IN WITNESS WHEREOF, the parties hereto intending to be legally bound, have executed this
Agreement to be effective beginning on the 7th day of February, 2018 (the Commencement date).
Any and all previous contracts and agreements entered into between these parties are null and

Signed this

-~J"-'-u_N_e;_.-___ day of ___2__~,____, 2017.


By: _ _ _

Print Name and Title


Print Name and Title



. ..

ITS general service agreement


?ublic Communications

Call Rates

Prepaid calling within the U.S.

$0.20 per minute

Prepaid International Calling

Begins @ $1.00 per minute, a list of countries and costs
will be supplied to customer

Service Level Agreement
Response time:
An individual phone outage:
Section of the building outage:
Complete system wide outage:

24 hours
4 hours
2 hours

A routine service failure with no impact on the administrative functions of the system such as an
individual phone outage, repair time is 24 hours.

ITS general service agreement