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Master Services Agreement
Grundy County Sh eriff's Department ( IL )
A000097
This Master Services Agreement (this "Agreement") is by and between Grundy County Sheriffs Department ("you" or
"Customer") and Securus Technologies, Inc., ("we," "us," or "Provider"). This Agreement supersedes any and all other
agreements (oral , written , or otherwise) that may have been made between the parties and shall be effective as of the later of
November 30, 2011 , or the last date signed by either party (the "Effective Date").
Whereas the Customer desires that Provider install an inmate telecommunication system and provide telecommunications
and maintenance services according to the terms and conditions in this .Agreement according to the Schedule and Work
Orders, which are incorporated by reference into this Agreement;
Whereas t he Provider agrees to in stall the in mate telecomm unications system and provide telecommunication s and
maintenance se rvices according to the terms and conditions in this A greement and t he Sched ule and W ork Orders , wh ich are
incorporated by reference into this Agreement;
Now therefore, in consideration of the mutual promises and covenants conta ined herein , the parties agree as follows:

1.
Applications. This Agreement specifies t e general terms and cond itions under wh ich we will perform certain inmaterelated services and applications (the "A ppli cati on (s)") for you . Addition.al ·terms and conditions with respect to the
Applications will be specified in the schedu les entered into by the parti es and attached hereto (the "Schedu les") . The
Schedules are incorporated into this Ag reement and are subject to the terms and conditions of this Agreement. In t he event
of any conflict between this Agreement and a Schedule, the terms of the Schedule shall govern. In the event of any conflict
between any two Schedules for a particu lar Applicati on, the latest in time shal l govern.
2. Use of Applications. You grant us th e excl~ siv e right and license to install, maintain , and derive revenue from the
Applications through our inmate systems (i ncluding, without lim[tation, the related hardware and software) (the "System")
located in and around the inmate confinement fac:i lit1es identified on the Schedules (the 'Facilities'). You are responsible for
the manner in which you use the Applicatio ns. Unl ess expressly permitted by a Schedule or separate written agreement with
us, you will not resell the Applications or provide access to the Applications (other than as expressly provided in a particular
Schedule), directly or indirectly , to thi rd pa i 1es . L.iuring the term of this Agreement and subject to the remaining terms and
conditions of this Agreement, Provider s hall be the sole and exclusive provider of existing and any future inmate related
communications, including but not limited to v oise. video , and data (e.g., phone calls , video calls . messaging, prepaid calling
cards, debit calling , and e-mail) at the Facl! iti2s in lieu of any other third party providing such inmate communications,
including without limitation, Customer's employees , agents, or subcontractors.
3.
Compensation. Compensation for each Application, 1f any, and the applicable payment addresses are as stated in the
Schedules.
4.
Term. The initial term of this Agreement (the "Initial Term") shall begin on the Effective Date and shall end on the date
that is twelve (12) months thereafter. Unless one party delivers to the other written notice of non-renewal at least ninety (90)
• days before the end of the then current term , this Agreement shall automatically renew for two (2) successive periods of
twelve (12) months each. Notwithstanding anything to the contrary, the terms and conditions of this Agreement shall continue
to apply to each Schedule for so long as we continue to provide the Application to you after the expiration or earlier
termination of this Agreement.
5. Service Level Agreement and Limited Remedy. We are committed to providing you with reliable, high quality
Applications and we offer certain assurances about the quality of our Applications (the "Service Level Agreement"). The
Service Level Agreement for each Application is as set forth in the applicable Schedule. THE SERVICE LEVEL
AGREEMENT SETS FORTH THE SOLE AND EXCLUSIVE REMEDlES FOR FAILURE OR DEFECT OF AN
APPLICATION. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLlED, lNCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM A
COURSE OF DEALING OR USAGE OF TRADE, AND NONINFRINGEMENT.
6.
Software License. We grant you a personal, non-exclusive, non-trar1sferable license (without the right to sublicense) to
access and use certain proprietary computer software products and materials in connection with the Applications (the
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Securus Technologies, Inc. - Proprietary & Confidential - Form 11 .1O

"Software"). The Software Includes any upgrades, modifications, updates, and additions to existing features that we
implement in our discretion (the "Updates''). Updates do not include additional features and significant enhancements to
existing features. You are the license holder of any third-party software products we obtain on you r behalf. You authorize us
to provide or preinstall the third-party software and agree that we may agree to the third-party End User License Agreements
on your behalf. Your rights to use any third-party software product that we provide shall be limited by the terms of the
underlying license that we obtai11ed for such product. The Software is to be used solely for your internal business purposes in
connection with the Applications at the Facilities. You w11 1 not 0) permit any parent, subsidiary, affiliated entity, or third party
to use the Software, (ii) assign , sublicense, lease, encumber, or otherwise transfer or attempt to transfer the Soft.ware or any
portion thereof, (iii) process or permit to be processed any data of any other party with the Software, (iv) alter, maintain,
enhance, disassemble, decompile, reverse engineer or otherwise modify the Software or allow any third party to do so, (v)
connect the Software to any products that we did not furnish or approve in writing, or (vi) ship , transfer, or export the Software
into any country , or use the Software in any manner prohibited by the export laws of the United States. We are not liable with
regard to any Software that you use in a prohibited manner.
7.
Ownership and Use. Th e System , the Applications, and related records, data, and information shall at all times remain
our sole and exclusive property unless prohibited by law , in which event, we shall have the unlimited right to use such
records, data , and information for investigative and law enforcement purposes. However, during the term of this Agreement
and for a reasoriabie period of time thereafter, we wiil provide you with reasonable access to the records. We (or our
licensors, if any) have an w m retain all right, title, interest, and ownership in and to (l) th e Software and an.y copies, custom
versions , modif icatio ns , or updates of the Software, (ii) all related documeniation, and (iii) any trade secrets , know-how,
meth odologies , and processes re lated to ou r Applications, the System, and our other products and services (the "Materi als").
The Materi als constitute pro prietary informatio n and trade secrets of Provider and its licensors, whether or not any portion
thereof is or may be th e subject of a v alid copyright or patent.
8.
Legality/Limited License Agreement. For services related to ~.pplication s whi ch may allow you to monitor and record
inmate or other administrative tele phone calls, or transmit or receive inmate electronic messages ("e-mail"); by providing the
Appl ication; we make no re presentation o r warranty as to the legality of recording or monitoring inm ate or administrative
telepho11e calls or transmitting or receiving inmate e-mail messages. Further, you retain custody and ownership of all
recordings , and inmate e~mail messages ; however you grant us a perpetual limited license to compile, store, and access
recordings or inmate ca lls and access inmate e-mail messages fo r purposes of (i) comp lying with the requests of officia ls at
th e Facility, (li) disclos ing information to requ esting law enforcement and correctional offici als as they may requ[re for
investigative, penol og ical or public safety purposes, (iii) perform ing billing and co llection function s, or (iv) maintaining
equ ipment and quality c ontrol purposes. This license does not ap ply to recordtngs of inmate calls or e-mail messages with
their attorneys or to recordings or e-mail messages protected from disclosure by other appli cable privileges.
9. Confidential ity and Non-Disclosu re. T he System , Applications , and related call records and information (the "Confidential
Information") shall at al l times rema in confid ential to Provid er_ You ag ree that you wiH not disclose such Confidentia l
Information to any third party without our prior v11ritten consent. Because you will be able to access confidential informat[on of
third parties that is protected by certain federal and state privacy lavvs through the Software and Applications , you shall only
access the Software with computer systems that have effective firewall and anti-virus protection. Moreover, you acknowledge
that the contents of th is contract constitute proprleta ry trad e secrets and represent that you have not disclosed the terms and
conditions of this Agreement to anyone outside of you r organization save your legal representative. You warrant that you will
keep the terms and conditions of this Agreement confidential and, unless required by court order or stat ute , will not disclose
such information without Provider's express written consent (except that you may disclose the contents of this Agreement to
your attorney or tax adv[sor, if any, but only after informing those persons that they must keep confidential the information
contained herein) . Before complying with any such court order or statute, you agree to notlfy Provider so that it may assert
any rights to non-disclosure that it may have under the applicable law.
10. Claims. To the fuHest extent allowed by applicable law, each party by itself and/or its employees, agents , or contractors
agrees to be responsible for any loss, cost, claim , liability, damage , and expense (including, without limitation, reasonable
attorney's fees and expenses) (coltectively "Claims") arising out of (i) a breach of its own representations , warranties, and/or
covenants contained herein, or (ii) gross negtigence or willful misconduct, or (iii) actual or al leged intellectual property
infringement.
Furthermore, the parties understand and agree that each one (s subject to federal, state, and local laws and regulations, and
each party bears the burden of its own compliance_ The Provider ag rees to install and implement the Inmate Telephone
System according to the law governing the Provider, the instruction lt receives from t he Customer as to the Customer's
requirements under the law, and according to the Customer's facility's demographics. The Customer agrees to ind emnify the
Provider agatnst any and all Claims arising out of or related to instruction Provider receives from the Customer.

Master Services Agreement - 2 of 10
Securus Technologies, Inc. - Proprietary· & Confidential - Form 11.1 O

or broughl against you arising out of or related to the utilization of the Applications and the System in which the Provider is
brought in as a co-defendant in the Claim. We have the right to defend any such claim, demand, or cause of action at our
sole cost and expense and within our sol e and exclusive di scretion. You agree not to compromise or settle any claim or
cause of acti on a rising out of or related to the use of the Applications or System with out our prior written consent, and you are
required to assist us with our defense of any such claim, demand, or cause of actio n.
12. Default and Termination . If e ither party defaults in the performance of any obligation under this Agreement, then the
non-defaulting party shall give the defaulting party written notice of its default setti ng forth with specificity the nature of the
defau lt. If the defaulting party fails to cure its default wit1i1. th irty (30) days after receipt of the notice of default. then the nondefaulting party shall have the right to term inate th is A greement upon thirty (30) days w ritten notice and pursue a ll other
remedies available to the non-defaulting party, either at law or in equity. Notwithstanding t he foregoing , the thirty (30) day
cure period shall be extended to ninety (90) days if the default is not reasonably susceptible to cure with in such thirty (30) day
period, but only if the defaulting party has begun to cure the default during the thirty (30) day period and d iligently pursues the
cure of such default. Notwithstanding t he foregoing , if you breach your obligations in the section entitled "Software License"
or the section entitled "Confidential ity" , then we shall have the right to terminate tills Agreement immediately.
13. Limitation of Liabi lity . l\J OT\/VffH STAN OIN G _.l\NYTHl~lG TO TH E CONT RARY ti'J TH !S AGR EE MENT, NEITH ER
PARTY SHALL HAVE A NY LI AB lUT\1 FOR INDIRECT , !t\I CIDENTAL, SPEC IAL, OR COl\J SEQUEN T]Al DAr\/lAGE , I
OF PROF ITS OR 11\JCOME, LOST OR CORRUPTED Dt-.Ti.\, OR LOSS OF USE o;-: OTHE R BEl\l EFITS, HOVvSO EVEP.
CAUSED AND EV EN IF DU E TO TH E PART Y'S N.EGUGEi\lGE , BRE.ACH 0 COi 'T::<. CT , OR OT :-J E , Ffa.ULT , ~\/ E N IF
SUCH PARTY HA_ ~ BEEN A DV IS ED O F THE POSSIB ~ LI T'f OF SUCH DAMAGE S. OUR i \GG, EGiL\T E JAB ILI TY TO YOU
RELATING TO O R ARJ Sl NG OUT O F TH IS AG REE MENT, WH ETHER IN CONT RP., CT, T ORT OR. OT HERWISE, SHALL
NOT EXCEE D THE .AMOU NT W E P~. ID Y OU DU RING THE TWELVE (1 2) MO N H PERI OD BEFOR E THE DA TE T HE

oss

CLAIM ARO SE.
14. Unco ntrol l~ble Ci :cu mstance. W e reserve the right to re negohate or terminat-s th is Agreement upon sixty (60) days
advance writte :-i n fo::e if circumstances outside our con tra! rela ted to the FaciHt1 es (i. d:..1ding , wtthout limltat ion, changes in
rates , reg ulati.Y :s, o ope rations mandated by law; ma t e ri~d reduction in inm ate populatc:·;l .Jr capaci ty; materi al cl1anges in jail
policy or econom ic conditions ; acts of Go.ct ; act[ons you ta '< ':: fo r security re2so ns (s -:)~ as lo k-down s)) negativel y impact our
business ; ho'.tv2 v2 ~. 'N e shall not unreasonab ly exercise such ri::?ht. Furthe r, Custome r ac~:1ir'v 1 1edges that Provi der's provision
of the se rvices i s ~:..ioj ect to ce rtain federa l, state or local regu lat.::.iry requirem ents an a res1rdi ons wh ich are subject to change
from time-to- time ~nd nothing contained herein to the contra ry shal l restrict P rovi d e ~ from taking any steps necessary to
perform in compiia1 c:e therewith.
15. Injunctive Re;ief Both parties agree that a breach cf any of th e obligations set fort. in the sections entitled "Software
License," ::o vm ersn ip and Use," and ''Confidentiality" wo u~ d irreparably damags and crE:ats undue hardships for the other
party. The refor ~ . ~n e non-breaching party shall be entitled to immediate c:Jurt o rde~c.1 i:ijunctive relief to stop any apparent
breach of such se ~i ons , such remedy being in addition to any o1he:- remedies availabie to su ch non-breaching party.
16. Force Majeure. Either party may be excu sed from performance under this Ag reement to the extent that performance is
prevented by any act of God, war, civil disturbance, terrorism, stri kes, supply or ma ket, failure of a thrrd party's performance,
failure, fiuctuation or non-availability of e~ectrical power, hea: , light, air condition ing or- telecommunications equipment, other
equipment failu re or similar event beyond its reasonable contra!; provided , however that the affected party shall use
reasonable efforts to remove such causes of non-performance .
17, Notices. Any notice or demand made by either party under the terms of this Agreement or under any statute shall be in
writing and shall be gjven by personal deilvery; reg~stered or certified U.S. mail, P.Ostage prepaid; or commercial. courier
delivery service, to the address below the party's signature below, or to such other address as a party may designate by
written notice in compliance with this section. Notices shall be deemed delivered as follows: personal deHvery - upon receipt;
U.S. mail -five days after deposit; and courier - when delivered as shown by courier records.
18. No Third-party Beneficiary Rights. The parties do not intend to create in any other individual or entity the status of a
third-party beneficiary, and this Agreement shall not be construed so as to create such status. The rights, duties, and
obligations contained herein shall operate only between the parties and shall inure solely to their benefit. The provisions of
this Agreement are intended to assist only the parties in determining and performing their obligations hereunder, and the
parties intend and expressly agree that they alone shall have any legal or equitable right to seek to enforce this Agreement, to
seek any remedy arising out of a party's performance or failure to perform any term or condition of this Agreement, or to bring
an action for the breach of this Agreement.
19. Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois.
No waiver by either party of any event of default under this Agreement shall operate as a waiver of any subsequent default
Master Services Agreement- 3 of 10
Securus Technologies, Inc. - Proprietary & Confidential - Form 11. 1O

under the'terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, the validity or
enforceability of the other provisions shall remain unaffected. This Agreement shall be binding upon and inure to the benefit
of Provider and Customer and their respective successo rs and permitted assigns . Except for assignments to our affiliates or
to any entity that succeeds to our business in connection with a merger or acquisetion, neither party may assign this
Agreement without the prior written consent of the other party. Each signatory to this Agreement warrants and represents that
he or she has the unrestricted right and requisite authority to enter into and execute this Agreement, to bind his or her
respective party, and to authorize the installation and operation of the System. Provider and Customer each shall comply, at
its own expense, with all applicable laws and regulations in the performance of their respective obligations under this
Agreement and otherwise in their operations. Nothing in this Agreement shal! be deemed or construed by the parties or any
other entity to create an agency, partnership, or joint venture between Customer and Provider. This Agreement cannot be
modified orally and can only be modified by a written instrument signed by al! parties. The parties' rights and obligations,
which by their nature would extend beyond the termination , cancellation, or expiration of this Agreement, shall survive such
termination, cancellation, or expiration (including , without limitation, any payment obligations for services or equipment
received before such termination, cancellation, or expiration). This Agreement may be executed in counterparts, each of
which shall be fully effective as an original, and all of which together shall constitute one and the same instrument. Each party
agrees that delivery of an executed copy of this Agreement by facsimile transmission or by PDF e-mail attachment shall have
the same force and effect as hand delivery with original signatures. Each party may use facsimile or PDF signatures as
evidence of the execution and delivery of this Agreement to the same extent that original signatures can be used . This
Agreement, together witrt the exhibits and Schedules, constitutes the entire agreement of the partles regarding the subject
matter set forth herein and supersedes any prior or contemporaneous oral or written agreements or guarantees regarding the
subject matter set forth herein.

[SIGNATUR ES NEXT PAG E]

Master Services Agreement • 4 of 10
Securus Technologies, inc. - Proprietary & Confidential · Form 11.1 D

EXECUTED as of the Effective Date.

CUSTOMER:

PROVIDER:

Grundy County Sheriffs Department

Securus Technologies , Inc.

By:

By:

Name:

Name:

Robert Pickens

Title:

Title:

Chief Operating Officer

Date:

i.

~I

Date:

, .

i r-· l! -t

I

Customer's Notice Address and Phone Number:

Provider's Notice Address:

111 E. Illinois Street
Morris, IL 60450

14651 Dallas Parkway, Suite 600
DaUas, Texas 75254
Attention: General Counsel
Phone: (972) 277-0300

Phone:

Provider's Payment Address:
14651 Dallas Parkway , Suite 600
Dallas, Texas 75254
Attention: Accounts Receivable

Please return signed contract to:
14651 Dallas Parkway
Sixth Floor
Dallas, Texas 7 5254

Attention: Contracts Administrator
Phone: (972) 277-0300

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Securus Technologies, Inc. - Proprietary & Confidential - Form 11.1 O

Schedule
Grundy County Sheriff's Department ( IL)
A000097
This Schedule is between Securus Technologies, Inc. ("we" or "Provider"), and Grundy County Sheriffs Oepartmer t ("you" or
"Customer") and is part of and governed by the Master Services Agreement (the "Agreement") executed by the parties, Tile
terms and conditions of the Agreement are incorporated herein by reference. This Schedule shall be coterminous w[th the
Agreement ("Schedule Effective Date").
A

Applications . We will prov1de tile following Applications:
CALL MANAGEMENT SYSTEM

DESCRIPTION:
Secure CaH P latform: Secure Cal! Piatform ("SC ") provides through its centralized s ys'"em automatic placement of ca lls by
inmates without the nea-cl for conventionai liv 2. operator services. ln a 'dition, SCP llas tr1e ability to (a) monitor and rec.Jrd
inmate calls, (b) automatically lim it the du ration of each caH to a certain period design ated by us, (c) maintain call etail
records rn accorda nce with ou r standard practices, (d) automatical~y sh ut the System on or off, and (e) allow free calls to tile
extent required by appllcable law_ We will be respons ible for all biHing and col lections of inmate calling charges but may
contract with third parties to perform such fun ctions. SCP will be provide.· at the Facilities specified in the chart below.
COMPENSATION :
Collect Calls. W e will pay you commiss iori (the "Commission") base~ o True Gross Revenues we ea rn tnrou.. h the
completi on of collect calls placed from the Facd ies as specified in the cha:-t below. 'True Gross Revenues" shall mean al l
gross bi lled reven ·Jes relating to cornpletea collect ca lls generated by ein d 1.. roug h the Inmate Telecommunicati ns System.
Regulatory required and other items such as fe deral. state and loc a! cha;ges, taxes and fees, including transacti cn fund ~ ng
fees, transaction fees, credits, bi[ling recovery fees , cha rges bil led by n.:on- 1 EC third parties, and promotional program s are
excluded from revenue to the Provider. We sh all re;nit the Comm is~io 1 -:': x 2 calendar month to you on or before tne 30th day
after the end of t he calenda r month in which the call s were made (tnc; '' ?a ym ent Date") . AU Commission payments shall be
final and binding upon you unless we receiv:; wlit~ en objection within s ixty 1,60) days after the Payment Date. Your payment
address is as set forth in the signature block below. You sha l[ notify s 1n v11TiTinq at least sixty (60) days before a P2 vment
Date of any change in your payment address .

FACILITIES AND RELATED SPECIFlCATION S :

Grundy County Sheriffs Department
111 East Illinois Street
Morris, IL 60450

SCP

44%

True Gross

111 East Hlinois Street
Morris, IL 60450

CENTRALIZED NET CENTRIC . VOiP, DIGITAL TRANSMITTED CALL MANAGEMENT SYSTEM
DESCRIPTI ON:
Secure Calling Platform User Interface. We will provide you with the Software regarding the Secure Calling Platform
Interface ("S-Gate User Interface") which may be used only on computers and other equipment that meets or exceeds the
specifications in the chart below, wlllch we may amend from time to time ("Compatible Equipment"), for a total of licensed
users as specified in the attached Customer Statement of Work. Customer represents that (i) it will be responsible for
distributing and assigning licenses to its end users; (ii) it will use the SCP User Interface for lawful purposes and shall not
transmit, retransmit or store material in violation of any federal or state laws or regulation; and (iii) it will monitor and ensure
that its licensed end users comply as directed herein.

Master Services Agreement - 6 of 10
Securus Technologies, Inc_ - Proprietary & Confidential - Form 11.10

Processor
Operating System

Personal computer (PC) with a minimum 1 gigahertz (GHz) or processor clock speed recommended;
Intel Pentium/Celeron family, or AMO K6/Athlon/Duron family, or compatible processor recommended
higher
Windows XP

Browser

Microsoft Internet Explorer 6.0 or better

Memory

At least 128 megabytes (MB) of RAM; 256 MB foi optimum speed

CD-ROM or DVD drive

Drive

S uper V GA(~ ,024 x 768) or higher-resolution vid eo ad apter and monitor

Display
Peripherals

Keyboard and Microsoft Mouse or c ompatible pointing device
Inte rnet access

Internet

SERVICE LEVEL AGREEM ENT
We agree to repair and maintain t he Sy stem in good operating condition (ordinary wear and tear excepted), including, without
limitation, furnishin g all parts and labor. A ll such maintenance shat! be conducted in ;;3Ccordance with the service levels in
Items 1 through 10 below . All such mainte nance shall be provide at our sole cost and expense unless necess[tated by any
misuse of, or d e struction, damage , or vandalism to :any premises equipment by you (not inmates at the Facllities), in which
case, we may recoup the cost of such repai r and maintenance thro ugh e[th er a Commission deduction or direct invoicing, at
our option_ You a gree to promptly n tify us in writing after discovering any misuse of, or destruction , damage , or vandali sm
to, the sa id equipment. If any portlon of the System is inteliaced with other devices or software owned or used by you or a
third party, then we shall have no obligauon to repa[r or maintain such other devices or software. This SERVICE LEVEL
AGREE MENT does ~ot apply to any provid ed Openworkstation (s) (see below). For the services contemplated hereunder,
w e may provide, based upo n the facilities requ irements, two types of workstations (personal compute r J des ktop I laptop J
terminal): Th e "Openworkstat ion" is an open non-secured workstation which permits administrative user right s for facility
personnel and allows th e facil ities an ability t add additi onal 'hird-party softv.•are_ Ownersh ip of th e Openworkstation is
transferred to the fac1Lty al ong with a three-yea r p ~odu ct support p lan wi th the hardware provider. We have no obligation to
provide any techn ica ! and field support services for an Openworkstation . C USTO MER IS SOLE LY RES PONSIBLE FO R
THE MAINTENANCE OF ANY OPENVVORKSTATIONS(S).

1.
Outage Report Tecf-\ni ca l Support If either of the fol low ing occurs: (a) you experience a System outage or ma[f unction
or (b) the System req:Jires mainten ance (each a "System Ev ent") , th en you wili promptly report the System Event to our
Technical S upport Department (" Te chn ical Support"). You may contact Techn ical Support 24 hours a day, seven days a
week (except in th e event of pi anned or emergency outages) by telephone at 866-558-2323 , by email at
TechnicalSupport@securu stech .net or by facsimile at 800-368-3168. W e wiH provide ~1 o u commercially reasonable notice ,
when practical, before atty Techni ca l Support outage .
2.
Priority Classifications. Upon rece ipt of your report of a System Event, Techn ical Support will classify the System Event
as one ofthe followin g three priority levels:
Priority 1

30% or more of the functionality of the System is adversely affected by the System Event.

Priority 2

5% - 29% of t he functio nality of the System is adversel y affected by the System Event.

Priori ty

3

5% or less of the functi on ality of the System is adversely affected by the System Event. Single and
multiple p ho:ies related issues.

3. Response Ti mes . After receipt notice of the System Event, we wi ll respond to the System Event within the foll owing time
periods:
Priority 1

2 hours

Priority 2

24 hours

Priori ty 3

72 hours

4.
Response Process. In the event of a System Event, where the equipment is located on Customer premises, Tech nical
Support will either initiate remote diagnosis and correction of the System Event or dispatch a field techniclan to the Facility (in
w hich case the applicable regional dispatcher will contact you with the technician's estimated time of arrival) , as necessary.
In the eve nt of a System Even t occurs in the centralized SCP system , technical support will initiate remote diagnosis and
correction of t he System Event.

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Securus Technologies, Inc. - P roprietary & Confide ntial - Form 11.10

5. Performance of Service. All of our repair and maintenance of the System will be done in a good and workmanlike
manner at no cost to you except as may be otherwise set forth in the Agreement. Any requested modification or upgrade to
the System that is agreed upon by you and us may be subject to a charge as set forth in the Agreement and will be
implemented within the time period agreed by the parties.
6. Escalation Contacts. Your account will be monitored by the applicable Territory Manager and Regional Service
Manager. In addition, you may use the following escalation list if our response t ime exceeds 36 hours: first to the Technical
Support Manage r or Regional Service Manager, as applicable, then to the Director of Field Services, then to the Executive
Director, Service.
7.
Notice of Resolution . After receiving internal notification that a Priority 1 System Event has been resolved, a member of
our management team will contact you to confirm resolution_ For a Priority 2 or 3 System Event, a member of our customer
satisfaction team will confirm resolution.
8.

Monitoring. We wlll monitor our back office and validation systems 24 hours a day, seven days a week.

9.
Required IGR. Y ou are respon.sible for providing a dedicated isolated grounded receptacle ("IGR") for use in conneci ion
with the primary System . Upon request we will provide you with the specifications for the IGR lf you are unable to or do not
provide the !GR, then we wil l provide the IGR on a time and materials basis at the installer's then-current billing rates,
provided that we are not responsible for any delay caused by your failure to provide the IGR.
10. End-Use r Billing Services an Customer Care. Our Correctional Billing Services department will maintain d edicated
customer service representatives to ha .die end- user issues such as call blocktng or unbl ocking and setting up end-user
payment accounts. The customer service representatrves will be available during reasonable business hours Monday
through Saturday by telephone at 800-844-6591 , by email at Support@C o rrectionalBilling Services.com, and by facsimile at
800-578-2627 . In addition, we wi ll maintain an automated inqutry system on a toll-f ree customer service phone line that will
be available to end-users 24 hours a day, 7 days a week to provide basic information and handle most routin e activities . We
wil l also accept payments fro m end-users by credit card, check, and cash deposit (such as by money order or W estern Union
transfer) .

INSTANT PAY™ PROGRAM
DESCRIPTION
The Instant Pay ™ promotional prog ram opHmizes the call routing at Facilities by connecting as many cal ls as possible. lf a
call is attempted but there is no account or calling card open or in use to pay for the call, the call can be routed to the Instant
Pay Program. The Instant Pay Program will offer the called party additional options to connect the call as well as provide
information and promotional messaging on how to create a prepaid AdvanceConnect™ Account.
COMPENSATION
Pay Now™ Pay Now™ is an instant paid payment product availab[e to facilities that have the Instant Pay promotional calling
program installed that allows the called party to instantly pay for a single call ustng a debit or credit card in real-time as the
call is being initiated. With Pay Now™, the called party may Immediately pay using a credit or debit card for one single call
or may elect to setup and I or fund a prepaid AdvanceConnect account. Provider will compensate the Customer at a rate of
one and 60/100 dollars ($1.60) for each call accepted and paid for using Pay Now™_ Pay Now™ is not subject to any other
compf?nsati on .

Text2Connect™ Text2Connect ™ is a promotional program designed to get inmates in touch with Friends and Family
members quickly and to encourage them to set up a prepaid AdvanceConnect™ account. If (a) an inmate attempts a call to a
mobile phone, (b) the facllity allows calls to mobile phones, and (c) the call cannot be billed by Provider, then call control will
be assumed by our third-party provider. Our third-party provider will prompt the called party to double opt-in to accept and
confirm the charges for a premium SMS text message and continue the call. Charges for the message are billed by the called
party's mobile provider on their mobile phone bill. The called party receives a text message receipt for the call charges and is
given instructions on how to open a prepaid AdvanceConnect™ account. Text2Connect™ is available through our t hird-party
processor who maintains relationships with select mobile phone companies around the country and manages the connection.
Text2Connect™ promotional calls are not commissionable, and Provider will pay the Customer a bonus payment of thirty
cents ($0_30) for each transaction fee billed and collected by the wireless carrier completed through the Text2Connect™
platform . Bonus payments for each applicable connection will be added to your existing monthly commission statement.
Text2Connect™ is not subject to any other compensation .

Master Services Agreement- 8of1 O
Securus Technologies, Inc. - Proprietary & Confidential - Form 11.10

SCP DEBIT
DESCRIPTION:
A Debit account ts a prepaid, inmate-owned account used to pay for inmate telephone calls. A Debit account is funded by
transfer of inmate's facility trust/commissary account funds to inmate's Debit account. Provider establishes inmate Debit
accounts which are associated wlth the inmate's Personal Identification Number (gPIN") . Provider re quires inmate to key in
his/her PIN at the begin ning of every Debit call in order to complete the call and pay for the call usi ng the inmate's Debit
account. Customer agrees to have the Debit module of Provider's SCP Call Management System enabled for the Facilities to
offer Debit accounts to inmates . Customer agrees to use Provider's SCP User Interface or utilize integration with Custome r' s
trust account system to process inmate's fund transfer requests . Notwithstanding , Provider will not be responsible for any
delays due to (~ Customer's failure to perform any of its obligation·s for the project; (ii) any of Customer's vendors' failu re to
perform any of its obl igations for the project; or (iii) circumstances outside of Provider's control.
INVOJCING, TAXATION & COMPENSATION:
Provider shall invoice Customer on a monthly basis for Debit call usage less tile applicable co mmission percentage specified
in the chart below plus any applicable sales tax. Th e invoice wil l be due and p:ayabl withki thi rty (30) days after the invoice
date. After sucr1 thirty (30) day per iod , P rovider reserves the rigllt to charge interest on t1-~ e overdue amou nt at t l1e lower of (a)
fifteen percent (15%) per annum or (b) the maximum rate allowed by law, and to dedu .•.: the unpaid invoice balance plus any
a ccrued interest from any amounts ow ed to Customer by Provider until Provider is paid in fu ll. Customer may provide a Sales
and Use Tax Resale Certif icate to Provi der stating that Customer shall be responsible for ch arglng the a pplicable taxes to t he
end-users and for remitting t he collected taxes to the proper taxing jurisdictions. If Provider receives a Saies and Use Tax
Resale Certificate from Customer, Provi der shall not charg e applicable sales taxes o n Custo mer invoices .
FACILITI ES AN D RELATED SPECIFICATIO NS:
Fac 1lity Name and Address

Debit Commis sio n Pe rcentage

Grundy Co unty Sheriffs Department
111 East Illinois Street
Morris, IL 6:)450

44%

CA LLIN G RATES
Provider will charge rates that are ln compliance with state and federal regulatory requirements. International rates , if
applicable , w ill vary by cou ntry.

Master Services Agreement - 9of10
Securus Technologies,. Inc. - Proprietary & Confidential

w

Form 11 .10

Exhibit A: Customer Statement of Work
Grundy County Sheriff's Department ( IL )
A000097
This Customer Statement of Work is made part hereto and governed by the Master Services Agreement (the "Agreement")
executed between Securus Technologies, Inc. ("we" or ''Provider"), and Grundy County Sheriffs Department Cyou" or
"Customer"). The terms and conditions of said Agreement are incorporated herein by reference. This Customer Statement of
Work shall be coterminous with the Agreement.
A. Applications. The parties agree that the Applications listed in the Service Schedule or below shall be provided and in
accordance with the Service Level Agreements as described in the applicable section of the Service Schedule to the
Agreement.
B. Equipment. We will provide the equipment/Applications in connection with the SCP services needed to support the
required number and type of phones and other components and storage for 2 Year I Purge. Addftional equipment or
applications will be 111stalled only upon mutua l agreement by the parties, and may incur additional charges.

EXECUTED as of the Effective Date.

CUSTOMER:

PROVIDER:

Grundy County Sheriffs Department

Securus Technologtes, Inc.

By:

By:

Name:

Name :

Robert Pickens

Title~

Ch[ef Operating Officer

Title:

.r·-,

~~ 'H .;;..1~~ r

Please return signed contract to:

14651 Dallas Parkway
Sixth Floor
Dallasi Texas 75254

Attention: Contracts Administrator
Phone: (972) 277-0300

Master Services Agreement - 10 of 10
Securus Technologies , Inc. - Proprietary & Confidential - Form 11.10