This text is machine-read, and may contain errors. Check the original document to verify accuracy.
Contract #00-770-00-03532
Securus Technologies
46
G.
Deliverable Number 7. Inmate Pre-Paid Debit Cards
Deliverable Seven
Due Date
Compensation
Inmate Pre-Paid Debit Cards
See Below
$0.00
lraskItem
~tiaJlonetime
distribution of
ifnmate Prepaid
Debit Cards
(Due date:
within 10 days
of contract
execution)
Sale of
Inmate
Prepaid
Sub Tasks
Description
Contractor will provide an initial/onetime distnbution of a
given number 0 f prepaid debit cards directly to each facility
as listed:
• Penitentiary of New Mexico (pNM), Santa Fe,
NM - #2500 cards;
• Central New Mexico Correctional Facility
(CNMCF), Los Lunas, NM #2000 cards;
• Western New Mexico Correctional Facility
(WNMCF), Grants, NM - #1000 cards;
• Southern New Mexico Correctional Facility
(SNMCF), Las Cruces, NM - #1000 cards;
• Roswell Correctional Center (RCC), Hagerman,
NM - #500 cards;
• Springer Correctional Center (SCC), Springer,
NM - #500 cards
Contractor will sell to each facility the number of cards
requested by the facility. Such inmate prepaid debit cards
shall be in $10.00 denominations only.
Debit Cards
(Due Date: thru
the term of the
contract)
!Purchase
outstanding
~repaid
debit cards
Contractor will purchase the outstanding prepaid debit
cards from the Implementing Agency commissaries at
each facility wherein they were provided upon termination
ofthe contract.
Page 46 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
47
H.
Deliverable Number 8. Maintenance and Support
Deliverable Eight
Due Date
Compensation
Maintenance and Support
Thru the Term of this
Contract
$0.00
Task Item
lMaintenance
and Support
Sub Tasks
Description
Contractor will provide a dedicated service team for the
maintenance and support ofthe inmate telephone and call
monitoring system/services.
Contractor will provide a technical support team that will
provide 24X7 technical support for the inmate telephone and
call monitoring system/services with the established repair
time criteria by level established for this agreement.
Contractor will provide technical support to implementing
agency and their facilities via a toll-free number, website,
and lor email.
Contractor will provide access to the help desk issue tickets
by identified NMCD staff. The tickets must have at
minimum but not limited to the details of the
problem/resolution, current status, and the timestamp of
when the ticket was opened and closed.
Page 47 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Techno 10 gies
48
I.
Deliverable Number 9.
Upgrades to Inmate Telephone and Can Monitoring
System/Services
Deliverable Nine
Due Date
Comnensation
Upgrades to Inmate Telephone and Call
Monitoring System/Services
Thru t4e Term of this
Contract
$0.00
Task Item
Sub Tasks
Description
-
Contractor will provide the agency with any upgrades to the
Inmate Telephone Monitoring System (i.e., hardware,
software, voice biometrics features, training and any other
upgrade associated with the system) at no cost to the state,
inmates, or the inmates' families.
Contractor must notify NMCD identified staff within at least
seven (7) business days notice when upgrades will be
released and provide a description of the upgrade and its
impact on the system.
J.
Deliverable Number 10.
Disaster Recovery Plan
Deliverable Ten
Due Date
Comnensation
Disaster Recovery Plan
80 business days after
contract execution
$0.00
rraskItem
Create a
Disaster
Recovery
Plan
Sub Tasks
!Description
Contractor must provide NMCD a disaster recovery
plan to include but not limited to the following:
• Policies and procedures for disaster recovery
• Backup and storage for call recordings and call data
• Measures taken to prevent a disaster situation
• Disaster recovery sites and location
• Remote connectivity
Contractor must provide updates to the Disaster Recovery
Plan as changes occur through the term of this contract.
Page 48 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Techno 10 gies
49
K.
Deliverable Number 11.
Calling Instructions/Services for Inmates and Their
Families
Deliverable Eleven
Due Date
Compensation
Calling Instructions/Services for Inmates
and Their Families
20 business days after
contract execution
$0.00
Task Item
Provide
Calling
Instructions
for the
Inmates and
their Families
for different
call types
Sub Tasks
Description
Contractor must provide user friendly, easy to understand
detailed calling instructions for the different type of calls
available to inmates, to include but not limited to:
• Inmate Debit Prepaid
• Inmate Co llect
• Called Parry Prepaid
• Inmate Flat Rate
Contractor must clearly identify the following in the
instructions:
• Prerequisites for establishing the account for the
inmate and family to make calls
• Identify the different types of calls
• Clearly define the Payment options for each type
of call (to include where to deposit money, who to
contact (name, phone#)
Contractor must make the instructions available to the
inmates and their families through the following
mediums:
• Website
• Pamphlets to be made available at corrections
visiting areas and phone stations
• Customer care call centers
• Automated voice responses
Page 49 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
50
Contractor must provide the instructions in the following
languages:
• English
• Spanish
• Any other language identified and required by the
State, depending on the need, at no additional cost
to the State, the inmates, and/or their families.
Contractor will provide different payment options for the
inmates friends and family to include, but not be limited
to:
• Western Union
• Visa, MasterCard, (via phone)
• Check, (by phone)
• Money order, cashiers check by US Mail
Contractor will provide the ftrst call to the end user phone
number as a "free call". The account will be immediately
setup after the initial free call.
L.
Deliverable Number 12.
Billing Services
Deliverable Twelve
Due Date
Comnensation
Billing Services
20 business days after
contract execution
$0.00
Task Item
Billing Services
~ub Tasks
Description
Contractor will provide a 24X7 full service end user
support to include the following:
• Internet address
• Automated voice response
Page 50 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
51
M.
Deliverable Number 13.
Bi-Annual and Annual Reviews
Deliverable Thirteen-
Due Date
Coml!ensation
Bi-Annual and Annual Reviews
See Below
$0.00
rraskItem
pescription
Sub Tasks
Hi-Annual and Meet BiAnnually, every
Annual
180 days from
Reviews
~cceptance of the
linstalled system.
Contractor will schedule and meet with NMCD for Annual
briefings, to include and address the needs of the NMCD,
and any technology updates and releases.
!Meet Annually !Every November
N.
Deliverable Number 14.
Contractor will schedule and meet with NMCD for BiAnnual performance briefings.
Inmate and Victim Services Toll Free Number
Deliverable Fourteen
Due Date
Inmate and Victim Services Toll Free
Number
30 business days after
rrask Item
Inmate and
~ictim
Services via a
Toll Free
Number with
3 options
Sub Tasks
contract execution
Coml!ensation
$0.00
lDescription
Contractor will provide and make available a functioning
toll free number for the following services:
l. Option 1: the inmate may report criminal activity
which will be connected to NMCD's Security Threat
Intelligence Unit Administrator.
2. Option 2: customer service for the inmates to
handle inmate issues and will be connected to
NMCD's Security Threat Intelligence Unit
Administrator.
3. Option 3: victim hotline for victims of crime which
will be connected to the NMCD's victim's services
coordinator.
Page 51 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
52
O.
Deliverable Number 15.
Helpdesk Support for Inmates Families
Deliverable Fifteen
Due Date
Coml!ensation
Helpdesk Support for Inmates Families
20 business days after
contract execution
$0.00
Irask Item
Helpdesk
Support
~ub T.asks
~escription
Contractor will provide helpdesk support to the inmates
families via a toll-free number, website, and email.
Contractor will provide access to the help desk issue
tickets to identified implementing agency staff. The tickets
must have at minimum, but not be limited to, the details of
the problem/resolution, current status, and the timestamp
of when the ticket was opened and closed.
Page 52 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
53
ATTACHMENT "A"
Rates Fees and Costs
CaUMade
To
Intra-LATA
Time of Effective Cost
Day
Per Minute
Day
0.0325
Evening
0.0325
0.0325
Weekend
Inter-LATA
0.0325
Day
0.0325
Evening
0.0325
Weekend
Inter-State
Day
0.0325
0.0325
Evening
0.0325
Weekend
.
Intra-LATA
0.0325
Inmate Collect Call
Day
Evening
0.0325
(Friends and Family Paid)
0.0325
Weekend
0.0325
Inter-LATA
Day
0.0325
Evening
0.0325
Weekend
Inter-State
Day
0.0325
0.0325
Evening
0.0325
Weekend
Intra-LATA
Day
0.0295
Called Party Pre-paid Call
0.0295
Evening
(Friends and Family Paid)
0.0295
Weekend
0.0295
Inter-LATA
Day
0.0295
Evening
0.0295
Weekend
0.0295
Inter-State
Day
Evening
0.0295
Weekend
0.0295
Day
0.25
International Pre-Paid Card Mexico
Evening
0.25
(Mexico) - Inmate Paid
0.25
Weekend
Note. Same International rates apply to locations listed below.
Rate Structure*
Inmate Pre-paid Card
(Inmate Paid)
Page 53 of 58
Version 06.28.10
Total Cost of 20
Minute Call
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.65
$0.59
$0.59
$0.59
$0.59
$0.59
$0.59
$0.59
$0.59
$0.59
$5.00
$5.00
$5.00
Contract #00-770-00-03532
Securus Technologies
54
PROPOSED INTERNATIONAL RATES
(A call rate of$5.00 per 20 minutes will be available for the following.countries:
•
•
•
•
•
•
•
Afghanistan (Islamic State Of)
Albania (Republic Of)
Alberta
Algeria (People's Democratic Republic Of)
American Samoa
Andorra (Principality Of)
Angola (People's Republic Of)
•
•
•
•
Anguilla
Antigua & Barbuda
Argentine Republic
Armenia (Republic Of)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Aruba
Australia
Austria
Azerbaijani Republic
Bahamas
Bahrain (Kingdom Of)
Bangladesh (People's Republic Of)
Barbados
Belarus (Republic Of)
Belgium
Belize
Benin (Republic Of)
Bermuda
Bhutan (Kingdom Of)
Bolivia (Republic Of)
Bosnia And Herzegovina
Botswana (Republic Of)
Brazil (Federative Republic Of)
British Columbia
British Virgin Island
Brunei Darussalam
Bulgaria (Republic Of)
Burkina Faso
Burundi (Republic Of)
Cambodia (Kingdom Of)
Cameroon (Republic Of)
Cape Verde (Republic Of)
54
Version 06.28.10
Contract #00-770-00-03532
Securus Techno 10 gies
55
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Cayman Islands
Chad (Republic Of)
Chile
China (People's Republic Of)
Colombia (Republic Of)
Costa Rica
Cote' D'ivoire (Republic Of)
Croatia (Republic Of)
Cyprus (Republic Of)
Czech Republic
Democratic Republic Of The Congo
Denmark
Dominica
Dominican Republic
Ecuador
Egypt (Arab Republic Of)
El Salvador (Republic Of)
Equatorial Guinea (Republic Of)
Estonia (Republic Of)
Ethiopia (Federal Democratic Republic Of)
Faroe Islands
Fiji (Republic Of)
Finland
France
French Guiana (French Department Of)
Georgia
Germany (Federal Republic Of)
•
•
•
•
•
Ghana
Gibraltar
Greece
Grenada
Guadeloupe (French Department Of)
•
•
•
•
•
•
•
•
•
•
•
Guam
Guatemala (Republic Of)
Guyan~
Honduras (Republic Of)
Hong Kong, China
Hungary (Republic Of)
Iceland
India (Republic Of)
Indonesia (Republic Of)
Iran (Islamic Republic Of)
Iraq (Republic Of)
Page 55 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
56
• Ireland
• Israel (State Of)
• Italy
• Jamaica
• Japan
• Jordan (Hashemite Kingdom Of)
• Kenya (Republic Of)
• Korea (Republic Of)
• Kuwait (State Of)
• Kyrgyz Republic
• Lao People's Democratic Republic
• Latvia (Republic Of)
• Lebanon
• Lesotho (Kingdom Of)
• Libya (Socialist People's Libyan Arab Jamahiriya)
• Liechtenstein (Principality Of)
• Lithuania (Republic Of)
• Luxembourg
• Macao, China
• Malawi
• Malaysia
• Mali (Republic Of)
• Malta
• Manitoba
• Marshall Islands (Republic Of The)
• Martinique (French Department Of)
• Mauritania (Islamic Republic Of)
• Mauritius (Republic Of)
• Mexico
• Micronesia (Federated States Of)
• Moldova (Republic Of)
• Monaco (Principality Of)
• Mongolia
• Montenegro (Republic Of)
• Montserrat
• Morocco (Kingdom Of)
• Mozambique (Republic Of)
• Namibia (Republic Of)
• Nepal
• Netherlands (Kingdom Of The)
• Netherlands Antilles
• New Brunswick
• New Caledonia (Territorie Francais D Outre-Mer)
Page 56 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
57
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
New Zealand
Newfoundland
Nicaragua
Niger (Republic Of The)
Nigeria (Federal Republic Of)
No Mariana Islands
Norway
Nova Scotia
Oman (Sultanate Of)
Ontario
Pakistan (Islamic Republic Of)
Panama (Republic Of)
Paraguay (Republic Of)
Peru
Philippines (Republic Of The) .
Poland (Republic Of)
Portugal
Puerto Rico
Qatar (State Of)
Quebec
Romania
Russian Federation
Rwanda (Republic Of)
San Marino (Republic Of)
Saskatchewan
Saudi Arabia (Kingdom Of)
Serbia (Republic Of)
Singapore (Republic Of)
Slovak Republic
Slovenia (Republic Of)
South Africa (Republic Of)
Spain
Sri Lanka (Democratic Socialist Republic Of)
St Vincent Grenadine
St. Kitts & Nevis
St. Lucia
Sudan
Suriname (Republic Of)
Swaziland (Kingdom Of)
Sweden
Switzerland (Confederation Of)
Syrian Arab Republic
Taiwan, China
Page 57 of 58
Version 06.28.10
Contract #00-770-00-03532
Securus Technologies
58
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Tajikistan (Republic Of)
Tanzania (United Republic Of)
Thailand
The Former Yugoslav Republic Of Macedonia
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks Caicos Islds
Uganda (Republic Of)
Ukraine
United Arab Emirates
United Kingdom Of Great Britain And Northern Ireland
Uruguay (Eastern Republic Of)
Us Virgin Islands
Uzbekistan (Republic Of)
Vatican City State
Venezuela (Bolivarian Republish Of)
Viet Nam (Socialist Republic Of)
Yemen (Republic Of)
YukonlNw Territories
Zambia (Republic Of)
Zimbabwe Republic Of)
Page 58 of 58
Version 06.28.10
Contract No. 00-770-00-03532
STATE OF NEW MEXICO
CORRECll0NSDEPARTMENT
IT PROFESSIONAL SERVICES CONTRACT
AMENDMENT No.
02
THIS AGREEMENT is made and entered into by and between the State of New Mexico,
CORRECTIONS DEPARTMENT, hereinafter referred to as the "Agency," and SECURUS
TECHNOLO~
herefuafter referred to as the "Contractor.
IT IS MUTUALLY AGREED BETWEEN THE PARTIES THAT THE FOLLOWING
PROVISIONS OF THE ABOVE-REFERENCED CONTRACT ARE AMENDED AS
FOLLOWS:
Section I, Scope of Work, is hereby amended to read as follows:
1.
Scope of Work.
The Contractor shall provide the following services (list only those services that are being
amended or added by this amendment):
I
Amend Deliverable number seven (7) to read.
Task - "Sale of Inmate Prepaic1l>ebit Cards",
Description - Contractor will seD to each facility the number of cards requested by
the facility. Such inmate prepaid debit cards shaD be in 56.50, 513.00 and 520.00
increments. Other increments may be accepted upon written approval of both the
Agency and thf Contractor.
~.
Compensation.
N/A
Under this Agreement, the Agency shall pay to the Contractor in full payment for
services rendered additional compensation at the rate of (AMOUNT) per
deliverable/milestone/etc., such compensation not to exceed (AMOUNT), excluding
gross receipts tax. The New Mexico gross receipts tax levied on the amounts payable
under this Agreement totaling (AMOUNT), shall be paid by the Agency to the
Contractor. The total amount of money payable to the Contractor under this Agreement,
(AMOUNT).
including gross receipts tax, shall not exceed "
Under Contract # 00-770-00-03532 and all Amendments to said Contract, the total
amount of money payable to the Contractor, including gross receipts tax and expenses,
shall not exceed (AMOUNT).
"Term.
N/A
1
.'
.
THIS CONTRACT AS AMENDED BY THIS AGREEMENT SHALL NOT BECOME
EFFECTIVE UNTIL APPROVED BY THE DEPARTMENT OF INFORMATION
TECHNOLOGY AND THE NEW MEXICO STATE PURCHASING AGENT, OR A
SPECIFIED DA-1E, "WHICHEVER IS LATER. This Contract as amended shall
terminate on 03-30-2015, unless terminated pursuant to article § of the original Contract.
All other articles oTlhe original contract remain the same.
IN WITNESS WHEREOF, parties have executed this Agreement as of the date of signature by
the DFA Contracts Review Bureau, below or a specified date whichever is later.
Date: 10 ('f) If
Date:
CZ - 30 -
If
By:
By:
Date:
~a-t\
Agency Legal Co
(CertifYtng legal s
The records of the Taxation and Revenue Department reflect that the Contractor is registered
with the Taxation and Revenue Department of the State of New Mexico to pay gross receipts and
compensating tapces.
Approved as to infonnation technology contractual specifications and compliance with the
Department oflnfonnation Technology Act, Laws 2007, Chapter 290 and any and all Executive
the Governor of the State of New Mexico:
Orders relating
tparrrU:·iSSUe(l'bY
Date:
By.
Darryl Ackley, Secretary and State CIO
Department~ Infonnation Tecbnology
\.
~ 7.c.. 1
This Agreement h~ approved by the New Mexico State Purchasing Division:
By:
~
Date:
State Purchasing Agent
2
//I~/;f
II
