Prison Phone Justice

N D~nENT

State PurchasIng Bureau
301 Centennial Mall South, 1st Floor
Lincoln, Nebraska 68508
OR
P.O. Box 94847
Uncoln, Nebraska 68509-4847
Telephone: (402) 471-2401

Fax: (402) 471-2089
VENDOR NUMBER:

CONTRACT NUMBER
35216 04

1400197

VENDOR ADDRESS:
PUBLIC COMMUNICATIONS SERVICES, INC
11859 WILSHIRE BLVD STE 600
LOS ANGELES CA 90025-6621

THE CONTRACT PERIOD IS AUGUST 15, 2008 THROUGH NOVEMBER 26, 2013,
THIS SERVICE CONTRACT HAS BEEN AMENDED PER THE FOLLOWING INFORMATION:
THIS CONTRACT IS NOT AN EXCLUSIVE CONTRACT TO FURNISH THE SERVICES SHOWN BELOW, AND DOES NOT PRECLUDE
THE PURCHASE OF SIMILAR SERVICES FROM OTHER SOURCES.
THE STATE RESERVES THE RIGHT TO EXTEND THE PERIOD OF THIS CONTRACT BEYOND THE TERMINATION DATE WHEN
MUTUALLY AGREEABLE TO THE VENDOR/CONTRACTOR AND THE STATE OF NEBRASKA.
Original/Bid Document 2505 Z1
Contract to provide Inmate Calling Services to the State of Nebraska, Department of Corrections, for the
period effective August 15, 2008 through November 26, 2013.with. the option to renew for two (2) additional one
(1) year periods as mutually agreed upon by all parties,
The contract shall incorporate the following previously submitted documents:
1. Contract Award;
2. Any contract Amendments, in order of significance;
3. Any Request for Proposal Addenda and/or Amendments to include Questions and Answers;
4. The original RFP document;
.
5. The signed Request for Proposal form;
6. The Contractor's Proposal;
CONTACT: Tommie E. Joe, President & Cilief Operation Officer
PHONE: 800-350-1000 ext. 3037 (Office)
.
PHONE: 310-922-3037 (Cellulear)
FAX: 310-954-2118
EMAIL: tommie.joe@teampcs.com
AMENDMENT (1) - Revised SectionIV.E.5 item 4 and Revised Sectiqn IV.E.10 item 15. (05/0.4/09 jc)

Unit of

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DescriptiC:lIl
Inmate Ca"iling Services
Total Order

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FIRST AMENDMENT TO
CONTRACT NO. 3521604 TO PROVIDE
INMATE CALLING SERVICES TO
THE STATE OF NEBRASKA, DEPARTMENT OF CORRECTIONS
This First Amendment to Contract No. 35216 04 to Provide Inmate Calling Services to
the State of Nebraska, Department of Corrections ("First Amendment") is entered into as of May
1,2009, by and between Public Communications Services, Inc. ("Contractor"), and the State of
Nebraska, by and through the State Purchasing Bureau ("Client").
Recitals:

A.
Client issued lrunate Calling Services Request for Proposal No. 2505Z1 on or
about May 30, 2008 (the "RFP");
B.
On or about July 8, 2008, Contractor submitted a proposal in response to the RFP
("Contractor's Proposal");
C.

Contractor was the awardee of the RFP;

D.
Contractor and Client entered into that certain Contract No. 35216 04 to Provide
Inmate Calling Services to the State of Nebraska, Department of Corrections effective August
15,2008 (the "Agreement");
E.

The Agreement incorporates, among other things, Contractor's Proposal;

F.

Contractor and Client now desire to amend the Agreement.

NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency
which are hereby acknowledged, Contractor and Client hereby agree that the Agreement is
amended as follows:
1.
Contractor's original response to Section IV.E.5. item 4 of the RFP is hereby
deleted in its entirety and replaced with the following:

S. SECTION IV: I'ROJECT DESCRIPTION & SCOPE OF WORK
IV.

PROJECT DESCRIPTION AND SCOPE OF WORK

E.

TECHNICAL REQUIREMENTS
5. Rccording Requircments
Each site must be capable of storing six (6) months of call recordings on
the system hard drive for immediate access. Once call recordings become
six (6) months old, the system must automatically download them to a
permanent storage media. Permanent storage media must hold six (6)

months of call recordings, and be stored at NDCS. Call records stored on
permanent media must be easily accessible and searchable.

PCS Response: PCS has read, agrees and will comply.
The PCS Solution will store all call detail records and call recordings on the system hard drive
for a minimum of six (6) months prior to archiving on a permanent storage media. The Call
Records will include both attempted and completed calls. Completed calls generate a recording
and those recordings will also be archived. NDCS will be able to access these records from any
workstation with authorized access.
Both call detail records and call recordings can be copied onto compact disc (CD), DVD, or
other electronic medium, and these may be replayed on any computer with the appropriate audio
capabilities. PCS will provide the storage device, which will be located in the area designated by
the State. The storage device will produce transfer recordings with viltually no loss in quality
and will be capable of placing an audio time and date stamp within the recording. The storage
device will have a monitor amplifier and speaker so that the investigator may confirm accurate
transfers of the recorded information.
2.
Contractor's original response to Section IV .E.! 0 item 15 of the RFP is hereby
deletcd in its entirety and replaced with the following:

5. SECTION IV: PROJECT DESCIUPTION & SCOPE OF WORK
IV.

PROJECT DESCIUPTION AND SCOPE OF WORK

E.

TECHNICAL REQUIREMENTS
10.
System/Server Requirements
All data for each NDCS facility to include call detail records, call
rccordings, and platform operating system must be backed up daily.
Backups whether on tape or hard drive media must be maintained in such
a manner that they can be used to restore 100% operation to a site
regardless of outage cause within 24 hours. Outages that are a result of
COlrupt or missing data must not last more than 24 hours. Processes for
system backup, redundancy, and recovcry must be outlined in the bidder's
RFP.

PCS Response: PCS has rcad, agrees and will comply.
The PCS Solution is configured with built-in redundancy of the RAID to ensure no loss of data
or functionality. Should the centralized system experience a catastrophic failure for any reason,
the inmate telephone system will automatically route to a backup server with no loss of
functionality or delay in call processing.
Thc functional database for the system is maintained in three locations: an on-site Data Center at
the telephony server; a Primary Seeurc Data Center located in Los Angeles, California; and a
Secondary Data Center, located in Dallas, Texas. The off-site Data Centers are automatically

2

replicated on an on-going basis for all call detail records, so that each center holds a complete
and up-to-date database of the call data [Tom the facility. The Data Centers in Los Angeles and
Dallas include the controlling computer for the ITS.
Standby boot drives and operating system drives will be kept readily available in the event of a
catastrophic failure of the platform operating system. These backup drives will be kept within
the state and will enable replacement and restoration of operation within 24 hours of an outage
being reported.
The system uses the central database for all calling applications. When an inmate lifts the
receiver to make a telephone call, the on-site call processor immediately requests information
from the Data Center (the controlling computer), which instructs the call processor at every
stage of the call. Should the on-site call processor be unable to query the Primary Data Center
(for example, in case of a natural disaster that disrupts the connection), the query will be
automatically routed to the Secondary Data Center where it will be responded to by the
Secondary controlling computer.
Please refer to Figure 5.19, the diagram of the proposed system, below.
Call recordings that reside on the internal system RAID are backed up onto a WASABI SAN
unit. Three SANs are installed to manage all the call recordings from all the NEDOC sites. The
three SANs are located at NSP (4TB Unit), OCC (2TB Unit) and Tee (2TB Unit). Should an
internal RAID of a system suffer catastrophic failure, the II' address of where the phone system
points to retrieve recordings will be changed to point to the appropriate SAN device. This will
enable prompt normal operation for NEDOC and provide PCS the opportunity to repair and
recover the information on the internal RAID of the phone system. Because the data will be
continuously replicated from the RAID to the SAN, there will be minimal data that cannot be
retrieved from the SAN during the repair and recovery of the RAID.
In addition to the above, spare RAID drives are available to the technicians for immediate
standby should a RAID drive fail.
3.
"Figl11'e 5.19, Diagram of the Imnate Telephone System" of Contractor's Proposal
is hereby deleted in its entirety and replaced with the Figure 5.19 attached hereto as Attachment
A and incorporated herein by this reference.
Except as set forth herein, all other terms and conditions of the Agreement shall remain
unmodified and in full force and effect.
[Signatures appear on following page]

3

IN WITNESS WHEREOF, this First Amendment has been executed as of the date first
set forth above.
CLIENT:

PCS:

STATE OF NEBRASKA

PUBLIC COMMUNICATIONS
SERVICES, INC.

~

~~,

Signature

Signature
Tommie E. Joe
Printed Name

6te\Ie.. ~\e..k

Printed Name

,

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ATTACHMENT A
FIGURE 5.19

leM (Inmate Calling Manager) High Level Description
The leM on premise equipment includes the telephony boxes) with
stations and trunks. internal recording drives with RAID 5 and a Wasabi
SAN with RAID 6 for redundancy for recordings. When an inmate goes
off hook the leM requests information from the primary data location. IP
data packets instruct the premise based box what to do (prompt for
number, name, etc ... ). AU data (call records. numbers, vh info, local info,
etc .. ) is stored in primary data location and replicated to backup location.
UDB information is handled via an XMl interface thru the data network
(internet).
When a user wants to run the web based leM application from
anywhere, they simply log on with logon credentials. To access live
monitoring or recordings a VPN connection is required to the facility.
When the facility is networked locally, no VPN is required.

SQl Replication

Primary Secure Data Center (LoS Anaell:!s .. CA)

Called Party

6UIGMBerver
RAID <Irr<lY
SAN UNIT
Private MPLS

OlscoRollter
With Firew<l1I

Web Server 2
ICM Application Server 2 (ICMA2)
ICM Database Server 2 (ICMS2)
.SOl Replication

CorrectionaIF;aCiHty.

Secondary. Secu re Data Center IDa lias. TXl
I·.. ·