MO Contract with Securus 2011 Part 6

State DOC Contracts • Missouri

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230

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Secut'u~ Tecnnologies, Inc. All rights reserved.

~ SECVI3US·

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EXHIBIT A
COST (PRICING SECTION)

...

RI!.:YISEQ PERA~ENDMENT #001, #003, AND #004
The offeror shall provide firm, fixed pricing for the offender telephone system pursuant to all mandatory
requirements herein, including furnishing, installing, providing any necessary hardware and software,
monitoring, maintaining at each of the institutions referenced in Attachment #1. All costs associated with
providing the required services, including all travel and expenses to be incurred by contractor staff, must be
included. Prices shall not include commissions to be paid to the State of Missouri. All per minute prices must be
a whole number (i.e. fractions ofcents, $0.075, must not be proposed).
A.1

•

Collect, Pre-paid and Debit Calls: The offeror must state the finn, fixed rates per minute for a collect,
pre-paid, and debit call. The rates proposedfor debit calls shall be inclusive of any and all local, state,
and federal taxes/fees. Pre-paid calls shall include all set up fees for all offender calls, exclusive ofany
and all local. state, andfederal fees/taxes (i. e. local, state, andfederal taxesljees may be passed on to
the customer in addition to the offender's per minute prices.) Collect calls shall include all set up fees
for all offender calls, exclusive of any and all local, state, andfederalfeesltaxes (i.e. local. state, and
federal taxesljees may be passed on to the customer in addition to the offonder's per minute prices and
set-up charge.) The offoror should identify all applicable taxesIJees in response to Exhibit C.
Line Item
001
002

Unit of Measure
Minute
Call

Firm Fixed Price
$0.05
$1.00

The Securus proposed rates results in a reduction in calling rates by 50%, provides Huber programming
services, Word Spotting technology, PREA Hot Line and Officer Check-In capabilities and at the same
time, through the optional services pricing, creates a technology fund for the Missouri Department of
Corrections.

A.2

Pre-paid Account Set-Up Fee: If the offeror charges a fee to set-up a pre-paid account, they must state
the firm, fixed fee to set-up a pre-paid account below. If the offeror does not charge a set-up fee for
pre-paid account, they must indicate "N/A" or "$0.00" for line items 003 and 004. The offeror may
either propose a per transaction set-up fee or a one-time set-up fee for a pre-paid account, but not both.
The state reserves the right to subjectively evaluate the offeror's proposed pre-paid account set-up fee
as part of the Proposed Method of Performance, Solution Functionality, and Expertise of Personnel.
Line Item
003
004

•

Description
Collect, Pre-paid, and Debit Call
Set-up Charge per Collect Call

Description
Per Transaction Set-up Fee for
Pre-paid Account
One Time Set-up Fee to Establish
a Pre-paid Account

Unit of Measure

Firm Fixed Price
$6.95

Each
$0.00
Total

Friends and family members who pay by check or money order will not be subject to a Set-Up Fee .

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

231

A.3

International Calls: The offeror must propose rates for international calls. The offeror shall provide
their proposed international callings rates below. The state reserves the right to subjectively evaluate
the offeror's proposed pricing for international calls as part of the Proposed Method of Performance,
Solution Functionality, and Expertise of Personnel.

Line Item

005
006

A.4

Description
lnternational Call
Set Up Char~e for International Call

Unit of Measure
Minute
Call

Firm Fixed Price
$0.50
$0.50

Optional Products and Services: The offeror may provide pricing for an increase in the firm, fIXed per
minute call rate for collect, pre-paid, and debit calls identified in Exhibit A, Sectioll A.l for cell pholle
detection and/o,. interruption. The offeror may also provide pricing for an increase in the firm, fIXed
per minute call rate for collect. pre-paid, and debit calls identified in Exhibit A, Section A.l for any
other optional products and services proposed by the offeror. The state reserves the right to
subjectively evaluate the offeror's proposed pricing for optional products and services as part of the
Proposed Method of Performance, Solution Functionality, and Expertise of Personnel.
Line Item
007.1
007.2
007.3
007.4
007.5
007.6
007.7
007.8

Description
Cell Phone Detection andlor Interruption
Offender Voicemail
JLG Investigative Biometric
Additional Investigative Resources
Software Programming Services (from
Huber)
WIJrd Spotting
PREA Hot Line
(Prison Rape Elimination Act)
Officer Check-In

Unit of Measure
Minute
Minute
Minute
Minute
Minute

Firm, Fixed Price
SO.OI
SO.OI
SO.OI
SO.OI
SO.OO

Minute
Minute

SO.OO
SO.OO

Minute

•

SO.OO

Securus is proposing the following Optional Products and Services, which lowers rates and creates a
technology fund at the same time for deploying these solutions:
•

Additional fee·based options:
o
o
o
o

•

232

Cell Phone Detection and/or Interruption Services
Offender Voicemail
JLG Investigative Biometric
Enhance Investigative Resources

Non fee-based options

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
@

[DSEC~S'

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Huber Programming Services

Word Spotting

PREA Hot Line

Officer Check In

Detection and Interruption of Wireless Communication Devices
Securus is proposing an additional rate per minute (identified in Exhibit A.4) for deploying services for
the detection and/or interruption of wireless communications devices, such as cellular telephones and
data communications devices within the corrections facilities.
Based on 2010 call volumes of more than 117 million minutes of use from the MODOC facilities, Securus
estimates that each one cent ($0.01) per minute increase represents $1 million of available funding for
deployment oftechnology for wireless detection and/or interruption services. However, what is not
known is which technology is best for the State of Missouri and how many facilities would initially require
this technology in the first year and beyond.

•

With the above questions still open, Securus recommends a multi-step approach to identify which
technolOgy and associated vendor is appropriate for the Missouri Department of Corrections. Securus
knows from experience that each Department of Correction has policy, timing, financial, operational and
installation issues to address before making a final decision on where and how to implement a solution to
the problem of contraband cell phones in prisons.
Each potential solution can have significant impact to the day-to-day operations of your facilities. For
example, implementing a full-scale detection solution may require the installation of numerous
distributed antenna systems (DAS) inside your facilities to detect signals. Alternatively, a managed access
service solution may not require the installation of a distributed antenna system but may require
substantial policy considerations and changes that may require your staff to contact cellular carriers to
shut down cell usage from inside facilities.
Proposed Actions to Assist MODOC

Securus proposes to take the following actions to assist the state agency in
determining the best course of action for the Missouri Department of Corrections.
Securus proposes to provide services for the detection and jor interruption of
wireless communication devices, such as cellular telephones and data
communications devices within correctional facilities in the following manner.

~
(
.
ADDED V.UUF.

Step 1.
The initial step will be to assist the Missouri Department of Corrections in identifying available
technology providers that meet the general specifications of the Missouri Department of Corrections and
would be available for a technology demonstration.
1. Deliverable provided by Securus - List of technology providers and description of services,

contact information and availability for demonstration.

•

Step 2 .

~ SECll~.4~·

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Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

233

Securus will provide a list of vendors to the Missouri Department of Corrections. MODOC will approve
vendors and Securus will then contact all approved providers and schedule a technology demonstration
for the MODOC personnel.

2. Deliverable provided by Securus - Schedule of demonstrations by the approved technology
providers including time and place in Jefferson City, Missouri.
Step 3.
Securus will host, coordinate, schedule, and confirm attendees at a technology demonstration conference
in Jefferson City, Missouri for having each approved vendor demonstrate their technology and their
approach to detecting and interrupting wireless communication devices within facilities at the Missouri
Department of Corrections.
3. Deliverable provided by Securus: Summary documentation by vendor of the technology,
approach, time required and estimated cost per site, from each vendor.

Step 4.
Upon condusion of the technology demonstrations by the approved vendors, Securus will assist the
Missouri Department of Corrections in selecting a qualified vendor to deploy wireless detection and
interruption of wireless communication devices technology at the facility locations chosen by the
Missouri Department of Corrections.
4. Deliverable provided by Securus: Upon selection of the technology vendor by the State of
Missouri Department of Corrections, Securus will contract with the vendor to provide services
for the detection and/or interruption of wireless communications devices, such as cellular
telephones and data communications devices within the corrections facH.ities.

•

Step 5,
Upon deployment of the selected technology, assistance may be required in working with the ce]]u]ar
carriers (such as Verizon, AT&T, and Sprint) to affect the necessary actions as a result offinding cell
phones within the Missouri Department of Corrections facilities. Securus will provide resources to work
with cellular carriers to affect the required changes. The exact number of resources and activities
associated with this function will be by mutual agreement between the parties.
5. Deliverable provided by Securus: $ecurus will provide human resources for the purpose of
contacting wireless carriers to request that they disconnect or suspend the wireless service
associated with wireless contraband phones found in Missouri Department of Corrections'
facilities. ThE! exact number of resources are to be determined by the parties.
During the course of our preparation for this response, Securus contacted the numerous companies that
provide detection and interruption services and as a result would expect to have their interest in
participating in the above process.
Securus Service Approach
The Securus service approach is in the best interest of the Missouri Department of Corrections because of
the following:

234

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 SecurtJs Technologies. Inc. All rights reserved.

SECl,J.Ell,IS·
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•

1. The decision on which technology to deploy for MODOC should not be an "after thought"
associated with an offender phone system deployment.
2. The MODOC will have the opportunity to evaluate different technologies before full deployment
of the solution.
3. MODOC will not be locked in to the recommended favored partner of the selected phone vendor.
4. MODOC will have the option of using more than one wireless detection technology to reflect the
different requirements of different facilities.
5. Securus will include a managed service approach, during the entire life of the program, to assist
with the deployment and overall operation of a full service wireless detection and/or
interruption program, including interaction with the wireless phone carriers.
Securus has indicated in Exhibit A: 4. how the proposed additional optional products and services below
would impact the firm, fixed per-minute call rate for collect, prepaid, and debit calls. Securus understands
that the state reserves the right to evaluate our proposed pricing for optional products and services as
part of the Proposed Method of Performance, Solution Functionality, and Expertise of Personnel.

•

Securus does not endorse any single specific technology or vendor but we can and have worked with
several providers. As such, we are including wireless phone detection capabilities as an optional service
offering to MODOC. Should MODOC desire to pursue our multistep offer as described above; Securus will
work with MODOC to identify the preferred prOVider. Securus will then take on project management
responsibilities to ensure a successful implementation of service.
In preparation for this response, Securus has contacted Tecore Networks to request an suggested
approach to providing services to the Missouri Department of Corrections As a result of our request,
Tecore has provided the Executive Summary presented in the following figure .

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

235

TecOrc~ networks
ExECUTl\'E SUMMARY

Tecoree NetwoI1ts is ~ to present to Sewrus TectYldogies (Securus) this proposal for a
rTlJl:HectnoIogy, Intelligent Netwak Access Cootroller ONAC).
iN.A.C is a revolutionary awroach used to assist il the control of Dlicit (2J) prones in
oorrectional institutions. 1he iNAC capability provides Managed Access service which aDaNS
cootrolrrg the comrrmicam of unkro'IMl or unwanted deVices min a tagetecl area vAile
allowing service to valid approved users. AMrtional1y the platform can prome support fur key
reglstory features ruth as E911 emergency call access and CAlEA vdret3ppirYJ.
Tecore's iNAC sOOJtion lIliquely balanCeS the needs of the facility, the oortmJnity, the FCC •
all majoc cellular net'Mld!s ald ~blic safety thus Ira<ing it the optimal saution for correctiJmI
facilities. Teoore proviOOs a Ul suite of deployment am tecI'Ilicai support services. We ae
ISCI 00012008 certified and a three (3) fine 'Nimer of 3GSM awards.

•

TOO arc:hilecture of the proposed sotrtia1 wm provide Securus the ftexibility to Wor the NAe
~tem to meet the reQ\irements or its cusDner. The proposal CI1d pncing are structlJ'ed as a
list of options that may be selected as needed to form the best iNAC solutioo for each fadlity.
As SUch, the teD, soMion wiD be defined by the options selected.
Thf! Teare ~ team ~ates the oppc:rttK1ity to v.uffl with 8ecurus. We pOde
ouseIves (J'I our trad< rerord of seMng the neecJs of wireless network opern.tas aroond fhe
globe and believe that 'tI9 have the prodUcts, ted1rologies, experience, focus <rld resot.Jt:eS 10
exerute on the required build-olt. The Tecrne team s1ands rea1y to support you.

Thn you again for yoor nerest in waking wiHl Tecae.

Silc:erely,

Tim Murphy
Vir.e President. Sales

M:tnaged Ac.cess Systems
Tecore Netwcxks

Phone: +1(410)872~38
Fax: +1 (410) 872--6010
email: tmurphy@tecore.com

236

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

SECURUS'

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The Tecore proposal is designed to primarily cover the high security facilities.

Initial High Security Facilities
Site Location

Facility

Optimization Potential

Group 1
Jefferson City, MO

The projected RF distribution for these
locations is anticipated to be a grouping of
outdoor antenna sets, repeaters (outdoor
and indoor). While the site survey and RF
plan is required to confirm the proper RF
coverage, Tecoreisconfidentthatthe
grouping of the Jefferson City facilities
offers opportunity for optimization of the
site configuration. Since this is an outdoor
installation of RF capability, there is more
flexibility in the distribution of the signal
in the area.
Like the other sites, the optimization
possibilities will depend on the
accessibility to connectivity between the
sites and the RF signal distribution study.

Group 2
Moberly,MO

Moberly Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

Group 3
St. Joseph, MO

Western Reception. Diagnostic
and Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

Group 4
Bowling Green, MO

Northeast Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
, distribution of the Signal in the area.

Group 5
Boonville, MO

Boonville Correctional Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

Group 6
Tipton,MO

Tipton Correctional Center

Since this is an outdoor installation of RF
capability, there is more fleXibility in the
distribution of the signal in the area.

Group 7
Fulton, MO

•

Jefferson City Correctional
Center
Algoa Correctional Center

Fulton Reception and Diagnostic
Center

Since this is an outdoor installation of RF
capability, there is more flexibility in the
distribution of the signal in the area.

The Tecore Networks information is highly sensitive, confidential, and proprietary and has been provided
at the request of Securus Technologies, Inc.

•

tI:> SECURUS·
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Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

237

Offender Voice Mail
Securus through the SCP OTS uniquely offers the ability for offenders and friends and
family member to leave secure voicemail messages for each other. Many times offenders
ADDEDVJUUE experience difficulties connecting with busy friends and family members or offenders
may not be able to make a regularly scheduled call. This optional service offering gives
both parties an opportunity for two-way communication without the need to be at a
telephone at the same time.

All voicemail calls will be subject to monitoring and recording. As a result, investigators will have the
same security tools as standard telephone calls_

Voicemail messages can be as long as 30 seconds each with a limit often messages per offender per
month. A typical voice mail message from a friend or family member could be "Missed talking to you last
night, call me tomorrow at 7:30. ] was at John's baseball game and they won again. I'll tell you about it
tomorrow. Bye:' A typical call from an offender could be ''I'm sorry] wasn't able to call you yesterday. I'll
call you at 7:30 tonight,looking forward to hearing about the game. Bye."
In order to make friends and family members aware of the voicemail program, Securus is able to offer
custom announcement during set up of a normal offender call. This custom announcement would be
played after all other call prompts are played to the called party. The announcement would give the
friend or family member instructions on how to set up a voicemail account

•

How it Works
The following is an overview of how the Offender Voice Mail system functions.

Friend and Family (F&F) Voicemail Set·Up
• F&F set-up voicemail by calling Correctional Billing Services at 1-800-844-6951 and
requesting voicemail service for Missouri Department of Corrections
•

F&F will then set up a 4 to 8 digit mailbox ID.
a This mailbox ID will be used by the offender and friends and family member when
retrieving messages
a

All messages are subject to monitoring and recording.

Friends and Family Leaving a Message
• F&F will call a toll free number to access the voicemail platform. This access number is given
to F&F when activate their voicemail account.
•
•

238

When the voicemail system answers. the system will prompt the F&F member for their phone
number and mailbox ID.
Onc:e the number is validated by the system, the F&F will be prompted to record up to a 30second message.

MiSSC)uri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

tDSECV~~S-

•

Offender Message Retrieval and Reply
• The offender calls the F&F member's telephone number.

•

If there is a message associated with the phone number, the system will ask the offender if he
or she wants to listen to the message.
o

The offender can listen to the message before the call connects

•
•

If authorized by the account holder (F&F), the offender may send a reply message to the F&F
member.

•

The offender has the option to listen to the message up tothree times before' it is deleted. The
message is also deleted once the offender terminates the call.

•

If the offender chooses to listen to the voicemail message, the system will prompt them for
the mailbox ID.

If the message is not retrieved within 15 days, it will automatically purge from the system.

Offender Initiated Message
• If an offender attempts to call the F&F. member and the offender receives a busy/no answer,
the offender will be given an opportunity to leave a voicemail message for the F&F member
(who would be automatically notified by the system sometime later that day).
o F&F voicernail activation and authorization must be completed before an offender can
initiate a message.
o Voicemail must be set to begin recording before the F&F home or cell phone voicemail
begins.
•

This is set up by counting the number of rings before the voicemail picks up.

Value to the State Agency
Offender's friends and family are able to initiate telephone contact with the offender
and the offender is able to leave messages for their friends when no one is available to
accept a call. Securus proposes to provide each offender with the ability to receive or
send up to ten voicemails each month from friends and family (each one up to 30
seconds in length). This gives both parties an opportunity for two-way communication,
lessening the burden on correctional officers by providing an alternative to their
involvement in the event an emergency contact with an offender is required. It will
also potentially reduce the anxiety level of the offenders when they are experiencing difficulties
contacting friends and family because they are not available at the times the offender is able to call them.

lLG Investigative Biometric
Securus is proposing to provide investigative biometrics from JLG Technologies at a price per minute as
identified in Exhibit A.

•

Using breakthrough Department of Defense technology, JLG technology provided by Securus brings
powerful evidence gathering and investigative analysis tools to corrections and law enforcement
customers across the nation. Released in 2007, the JLG investigative biometric system employs

OC> SECl:J~4S'

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Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

239

•

technology to identify and expose offenders who try to hide their identities to engage in criminal activity.
Far surpassing traditional biometrics, no other system on the market comes close to providing these
capabilities. As of October 2010 the system is currently under contract in 70 facilities in 15 states,
automatically monitoring over 240,000 offenders and analyzing a staggering 98 million hours of offender
telephone calls to date.
Unprecedented State-of-the-Art Tech nology
Securus can provide continuous voice recognition with Investigator ProTO' from JLG Technologies LLC
(JLG). Investigator Pro"" is a powerful evidence gathering and investigative analysis tool. It uses
unprecedented state-of-the-art technology to "recognize" the voices of offenders over telephone calls and
exposes offenders who try to beat the system by hiding their identities to engage in criminal activity. The
system's easy-to-use dashboard automatically collects and analyzes a vast amount of information that
would otherwise be labor intensive to gather and interpret. This breakthrough technology stands to
dramatically change the way evidence is gathered, shared, and incorporated into the investigation and
prosecution process. The Investigator Pro.... system provides the highest level of integrity, efficiency, and
demonstrated effectiveness as an evidence case management tool.

One of the modules of the system is the CallPlayer Pro. This playback system gives you the power to play
and annotate calls faster, with less duplication of effort. In addition, not only will the Investigator Pro'"
assist investigators in identifying which calls should be targeted to review, it also provides a sophisticated
playback system with the power to play and annotate calls faster, with less duplication of effort. The
system provides the following features:
•

Speed or slow a conversation or single voice within a recording

•

User friendly playback module with intuitive buttons

•

Saves time, allowing for more productive use of staff time, better distribution of staff
resources and cost savings

•

Ability to separate recorded voices and select only one voice to playback at a time

•

Report feature allows for supervisory oversight, accountability and assessment of staffs
investigative skills and activities

Continuous Voice Verification with Investigator Pro
The Investigator Pro"l1 advanced voice identification technology was originally developed for the U.S.
Department of Defense for covert surveillance. Prior to its development, no technology existed that was
capable of perform in!: the type of advanced surveillance functions to meet their needs. In order to solve
this problem, the Department of Defense approached the Massachusetts Institute of Technology, home of
the best voice analysis engineers in the world. MIT was tasked with creating a system to automatically
monitor and analyze phone calls. Not surprisingly, they succeeded-and delivered a cutting-edge solution
with unprecedented capabilities.

In the current version of the Investigator ProTM, offender call voices are analyzed immediately after the
call has been completed. Alerts are instantly available in The Investigator in the Real Time status screen at
the completion of each Voice analysis. In the 1st quarter 2011 Investigator product release, The
Investigator Pro'" will provide real time alerts as the call is in progress.

240

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus TeChnologies, Inc. All rights reserved.

r=:> SECl,JJ~:l,I_S'

Every second Qf every call is voice analyzed. The Investigator Pro™ does not utilize intermittent
verification because this type of identification allows offenders to converse undetected by passing the
telephone when the verification is prompted.

The capability to identify outside party voices is being added in the 1st
quarter 2011 release of the Investigator ProTM product. If the called party
voice is identified and labeled as a voice of interest, it will be searched for in
future phone Conversations. If found, a notification will be sent to the
authorized officer that the participating caller is a "person of interest".

Unprecedented
Capabilities

Every second of every
call is voice analyzed.

Through its relationship with MIT. JLG Technologies was granted an exclusive license to bring this
revolutionary technology to the corrections community. Securus can provide. as an optional feature, the
JLG Investigative biometric capability. This unique tool assists investigators in matching a voice print to
the offender and identifies possible instances where the offender may have forwarded a call.

•

Value to the State Agency
The JLG investigative technology can be provided to Guarded Exchange for the purpose of providing an
additional analysis tool. Using this technology. provided by Securus and associated with an additional per
minute cost, Guarded Exchange will be able to analyze a call to determine if the offender originating the
call remains on the call or a former offender enters the call .

. By using the Securus provided JLG technology combined with the Securus SCP OTS Word Spotting
feature and the Guarded Exchange technology, Securus can deliver the most qualified and actionable call
possible to the investigators.

Enhanced Investigative Resources
Securus is proposing to provide additional investigative resources at a price per minute as identified in
Exhibit A.4.
Securus will provide. through Guarded Exchange LLC, an enhanced investigative personnel package
which will include a minimum of 12 (twelve) additional highly qualified investigative personnel to
provide MODOC with additional investigative capabilities. These additional investigators will have
training and skills similar to those of investigative officers employed by MODOC. Each "investigator" will
be approved by MODOC Office oflnspector General before utilization for call monitoring.
Value to the State Agency
It is Securus' intent in providing this enhanced investigative
personnel offering to supplement the efforts of existing
investigators. Additionally, by offering this optional service
Securus expects to significantly contribute to the Office of
Inspector General's goals of identifying actionable calls as
quickly as possible and providing the most substantive
information from which to act.

•

Twelve (Minimum) Additional
Investigative Resources
Through Guarded Exchange LLC, Securus
will provide an enhanced investigative

personnel package.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

241

Huber It Associates Software Programming Services
Securus proposes to provide funding for program services provided by Huber & Associates based on a
professional fee of $125.00 per hour. On an annual basis, Securus will provide $50,000 per year for these
services or $z50,OOO.OO over the life of the contract. This option will be provided at no additional cost per
minute.
Examples ofthese services are described as follows:
Development of MOIre Functional Monitoring Software

Huber & Associates needs to develop more functional monitoring software for the kiosks. The state
agency is becoming more and more reliant on the kiosks and need them to remain continuously
operational. Huber & Associates has done a great job in keeping the kiosks running, but the numbers are
growing and it is taking an increased amount of time to monitor. The state agency has recently bought a
kiosk for every wing of every housing unit with the implementation of Kiosk Canteen Order Entry-this
will be the only way to buy phone time.
Troubleshooting Phone Record Issues

If Huber & Associates encounters issues with phone records for the kiosk, time will be needed to
troubleshoot issues and getting the data back in sync.
Example of Programming Services Provided by Huber & Associates
The following table presents potential tasks that could be performed, along with expected deliverables
and example pricing for Huber & Associates programming services. Services will be billed when a
milestone is completed.

Milestone Description

Deliverable

•

Example
I

Fee

Analysis
Interview state agency staff to plan and
define processes, inputs and outputs as
they relate to current and future kiosk
needs.

•
•
•
•

Documentation and working notes
List of current applications
List of future applications
Project Overview

$550

Design
Define process flow

Define System Configuration

•
•
•
•

•
242

I/O Modules
Business Logic Modules
Stored Procedures

$1100

Operating System
Network Configuration

$1100

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

[;:) SECU.~l:lS·
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Milestone Description

Deliverable

I
•
•
•

User Interface design of applications

Example
Fee

Hardware Configuration

$1650

Screen Designs
Screen Navigation

Development
Web/Presentation Programming and Testing
System Configuration

•
•
•

Programs
Customized Browser

$5500

Completed Configuration and diagnostic
programs

$2860

Testing and Rework

$2200

Testing and Rework
Implementation

•

I Implementation at Central Office

•

$440

Installation and Demo

Project Management

$1100

Proj,ct Manag,m,nt

Value to the State Agency
These programming services, which will be provided by Securus (at no cost to the state) during the life of
the contract, will enable the state agency to continue to improve investigative technologies, offender
services, and additional value added services.

Throughout the life of the contract Securus expects that new technologies will become available and/or
become appropriate for the state agency operating environment. By earmarking dollars for programming
services. Securus can ensure that the technical interfaces, additional software programming, and
implementation will be available to the state agency as required.

SCP OTS Word Spotting

•

Securus is proposing to provide Word Spotting at no additional per
minute charge. The results of Securus Word Spotting will be provided to
Guarded Exchange for the purpose of added value to the technology that
will be deployed for the Office of Inspector. Significantly, Securus will be
deploying our Word Spotting on ALL calls made through the SCP OTS.
Onc:e the initial filtering is completed by the Securus Word Spotting
technology, calls are provide to Guarded Exchange for additional analysis
and filtering. As a result, Securus significantly enhances both the Guarded
Exchange technology as well as the quality of the information provided to

f
Integrated
Technology

. Added layerof call
recording analysis that no
other vendor will be
providing.

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

243

the Office oflnspector. This is compared to other vendor's technology that may not have the architecture
to efficiently deploy the technology to monitor all calls from all locations.
The Securus Word Spotting solution was developed specifically for the corrections environment. As an
experienced innovator, Securus built and tested this technology in our development lab using real
calls placed by real offenders with feedback and direction from real investigators. This approach
ensures that the state agency will be using a premier investigative tool with the best accuracy in the
industry today.
SCP's Word Spotting features include the following components:
•

Default dictionary of more than 7,500 search words, which can be customized to meet the
facility's needs, including slang and jargon not found in standard dictionaries. As security threat
groups expand their code word vocabulary and new intelligence is gained, new keywords can be
added.

•

User-friendly interface where suspicious offenders or phone numbers can be selected for ongoing
searches.

•

Word Spotting search engine that automatically processes offenders or phone numbers with no
additional involvement from facility staff.

•

Integrated reporting that allows users to identify calls where specified keywords were spoken.

•

Unique feature that allows users to select suspicious recordings from the standard Call Detail
Report and send them through the search engine with a single mouse click.

Value to the state Agency
Securus Word Spotting will be made available to state agency
investigators and will be fully integrated with the Guarded
Exchange technology. This will provide the state agency with an
added layer of call recording analysis that no other vendor will
be providing. Securus Word Spotting will be used in two ways.

Exclusive offer to
Missouri Department
of Co rrections

Securus S-Gate User Interface
First, investigators will be able to use the Securus SCP OTS
Word Spotting feature by accessing the Securus S-Gate user
interface and running reports that will highlight calls that were
identified as having the pre-determined words within the call
recording. Investigators can then choose to listen to the call or
pass them on to Guarded Exchange for further analysis.

Exc:hang@

Guarded Excbange Monitoring Technology and Call Center
At the same time, the second way the Securus SCP Word Spotting feature will be utilized is in concert with
Guarded Exchange monitoring technology and call center resources. In this method, Guarded Exchange
will identify the call recordings that have been highlighted in the Securus SCP OTS as having content that
is listed in the Word Spotting library and will then further analyze the call.

244

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus T€'chnologies, Inc. All rights reserved.

•

~ SECl:J_J~_~S-

•

This deeper level of analysis will consist of applying the Guarded Exchange technology to the call and
Guarded Exchange call center resources. If the call raises to Level 2 analysis by the Guarded Exchange call
monitoring resources, it will be further analyzed for referral to the Department of Corrections, Office of
Inspector General based on the criteria previously established.
This multiple level analysis is designed to virtually eliminate false positives and deliver the most
actionable call recordings back to the Office of Inspector General. By combining the Securus SCP OTS
Word Spotting technology with the Guarded Exchange technology and call center resources, the
Department of Correction:;;, Office of Inspector General can expect to review ONLY calls that have met very
stringent analysis and screening criteria prior to submission to them for review and action. We expect
that this solution will deliver the highest possible efficiencies for investigators and create the best use of
investigators time.

Prison Rape Elimination Act (PREA) and the Securus' PREA System
Securus proposes to provide a PREA line accessible for each facility at no additional price per minute.

•

The Prison Rape Elimination Act (PREA) is a United States federal law regarding the sexual assault of
prisoners. The bill was signed into law on September 4, 2003 and was supported by a broad base of
activists, lobbyists, and organizations. 1 PREA addresses the problem of sexual violence in U.S. prisons.
Major provisions of the Act include:
•

National standards to prevent, detect, reduce, and punish offender sexual abuse

•

Gathering and releaSing information regarding prison rape incidents

•

Awarding funds to help state and local governments implement the Act

,
"Our working relationship with Securus goes back many years, and I learned long ago that offender
telephone service is only the tip of the iceberg when it comes to the vast expertise in the Securus corrections
solutions toolbox. One prime example is the advice and assistance Securus provided in implementing our
PREA camera and crime hotline system in seeking solutions to the PREA mandates."

Robyn Schmalenberger, Warden North Dakota State Penitentiary (March, 2011)

The Securus Solution
The Securus PREA system enables an anonymous two-way communication between offenders and
investigators or other correctional staff in the following manner:

•
•

•

Offenders - Securus' PREA system provides a secure and confidential method for reporting
information about criminal activity-before or after a crime has taken place.
Facilities - Securus' PREA system provides a highly flexible and configurable solution for
gathering crucial evidence to support prison rape investigations and prevent these crimes .

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, I nco All rights reserved.

245

-------- ------

- - - - - - - - - - - - - - - - ----

----

How it Works

Offenders that want to report criminal activity can leave anonymous messages for correctional staff by
caUing into the PREA system and leaving a message. The recorded message is automatical1y time stamped
and dated by the system. Additionally, the offender has the ability to call into the system after leaving a
message and listen to the PREA investigator's messages.
To maintain anonymity, the system generates a random and anonymous mailbox number for the offender
and correctional staff to use. Both parties communicate through this mailbox using random message IDs
instead of their normal IDs. This ensures that both parties maintain complete anonymity.

Comprehensive Capabilities
Securus' PREA system provides comprehensive capabilities that support investigations, while providing
offenders with a secure and confidential method for reporting criminal activity. The following table
provides highlighted.

Highlighted Capabilities
I

Capability

Means to a Correctional Facility

Highly Configurable System Provisioning
Securus' PREA system is highly configurable.
Provisioning can be configtlred to support the
following:
• Support custom branding
• Allow multi-site facilities to enable or disable
access to the system by site
• Permit offender access to the system with or
without a PIN; or with ()r without a pass code
• Require an offender to dial a phone number
or bypass code such as *1234 to access the
system
• Enable or disable a pre-recorded
announcement
• Specify mailbox code and length
• Set a limit for the message duration

Flexible configuration options allow Securus to
customize system provisioning to meet the
unique needs of each facility.
This enables the facility to develop and promote a
custom crime prevention program within their
facility and externally for their community,
engaging a broader audience for improved
awareness and participation.
It also increases the accountability, safety, and
security offacility personne\, offenders, and the
public.

•

-----~--------~--------------------------------~

Highly Configurable Security Privileges

Through S-Gate authorized correctional officers
are able to configure and c{)ntrol security
privileges. For example, security roles are
configurable to allow certain users' rights to
search, view. listen, or download the following:
• Messages left by an offender

246

With a superior level of control over usage rights
and security privileges, administrators are
empowered to ensure the safety and security of
all parties involved in reporting or investigating
PREA crimes-including offenders. facility staff.
and the public.

Missouri DOC RFP No. B2211019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

£:) SECIJ.~US...:..,;.....;....

•

Capability

Means to a Correctional Facility

•
•

Messages left by the public
Reply messages left by an investigator
Also, authorized officers have the ability to add
their notes to a specific message, apply a
tracking number for an on-going investigation,
and flag notes as private or shared.
Flexible Recording Options

•

8y allowing two flexible recording options,
officers are able to tailor system functionality to
meet the needs of their specific investigation.
For example, the recording playback option is a
helpful configuration for investigations where
bullying is suspected.
In this instance, ifan offender is "bullied into
making a PREA call. the system records all activity
that occurs once the phone is off· hook (including
background conversations leading up to the call,
during, and after the message is left) revealing
important information critical to the
investigation.

The Securus' PREA system also provides flexible
recording options that enhance investigative
capabilities.
These include the following recording
configuration options:
• Message playback - records the portion of
the call that includes the message left by the
offender
• Recording playback - records the entire call
including the moment the offender picks up
the phone to the moment the offender hangs
up

Optional Informant Line
,

Securus' PREA offering can also be configured as
an anonymous informant line that enables a
secure, "live" conversation between an offender
and a PREA investigator.
Since these calls are anonymous, certain SCP
features that identify offenders are disabled,
such as Voice Biometrics and PINs.
Also, all recorded call data is protected from
unauthorized access, allowing only those officers
with approved security privileges the ability to
obtain call records.

i Sometimes, a confidential and secure "live"
I conversation between an offender and a specific
f investigator is more effective and reassuring than

! leaving an anonymous recorded message.

i With access to a more personal method for
: reporting criminal activity. offenders may choose
: to report a crime when they otherwise would not.
- This further supports the overall effectiveness of
the facility's crime prevention program.

Officer Check In
The Officer Check-In feature of SCP enables staff to use an offender telephone within the housing unit to
document the location, date, and time oftheir contact with the offender-housing unit or cell.

•

Each officer will simply lift the receiver of any offender telephone; enter his or her unique Officer CheckIn PIN and record observations during their rounds. At the end of their rounds. the authorized users will
have the ability to search Officer Check-In calls, as well as accounts providing exact date and time of entry

~ SECtJ.~US·

---

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

247

int!) each cell location as well as playback of the recorded conversation of any observations during their
rounds.
For staff convenience. the Officer Check-In feature is always active regardless if the telephone set is
automatically programmed to be off during their rounds. However. manual cutoff switches are required
to be on to enable connectivity between the telephone and the SCPo SCP is quite flexible in allowing
officers to "check in" from any telephone. Each officer is provided a unique PIN as well as a personalized
mailbox to record an observation during duty rounds. All information can be obtained simply by
generating a report for a single officer PIN or a group of officers by selecting Officer Check-In report
module. Once the report is generated. personalized messages can be retrieved by authorized personnel
from any workstation with access to the S-Gate secure Website.
This can all be done without the officer carrying an ancillary tool that needs to be charged, exchanged
with other officers, or could be lost. This can be used in critical areas such as administrative segregation,
suicide watch, or as a daily supervision tool throughout the entire facility. This feature increases staff
productivity and reduces time for supervisory staff
The following Officer Check-In tracking report is available:

•

248

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System

SECURUS'
.:.1.:,;;..;,,-

•

Officer Check-In Report
Proprietary and Confidential

-- -

SCP

... , -

'--'ofL_ _

.. _

-.or.r

- .. Q
0

16 ) S[(;Urltl!1
.... _&
~

_ _ =-~U;-----'--'3-0~~.

o..-Cj,_~"""""'A_

............. _I __ ____-IL.....::C~lJ5:::t~O!!.m~iZ!a~ble:.Sea=::..:r(:::h~Cr::.:ite::::.:ria~J
:~I
...,........
.
~i~1I.

•

"'I:f."" ....

";~.I..

....

.. _ _ _

Value to State Agency
Securus understands that corrections environments are extremely litigious and must operate consistently
24x7x365 days a year. The documentation that is required in order to demonstrate compliance with ACA
accreditation. litigation due to injury. medical care, suicide, and death, is extremely time consuming,
demanding, and the need for accuracy is paramount-Officer Check-In can help

•

Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 20lt Securus Technologies, Inc. All rights reserved.

249

A.S

Coin Payphone Calls: The offeror must state the firm, fIXed rates per minute for calls made on a coin
payphone. The rates proposedfor calls made on a coin payphone shall be inclusive ofany and all
local, state. and federal taxeslfees. The offeror should identify all applicable taxeslfees in response to
Exhibit C. The per minute rate shall be the same regardless oftype ofpayment (e.g. coins, credit cards,
and bank debit cards). The state reserves the right to subjectively evaluate the offeror's proposed
pricing for coin payphone calls as part ofthe Proposed Method ofPerformance, Solution
Functionality, and Expertise ofPersonnel.

Linellem

008

Firm Fixed Price
$0.50

•

250

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

[;:) SECURUS'
-_.
- "', '0"

---

•

EXHIBITB
EXPERIENCE/RELIABILITY OF ORGANIZAnON
(Evaluation is 20 points)
The evaluation of the offeror's experience and reliability of the organization shall be subjective based on the
ability of the offeror to perfonn the requirements stated herein. Therefore, the offeror should present detailed
infonnation regarding the organization's experience. The following infonnation should be provided by the
offeror in order to assist the State of Missouri in evaluation of the offeror's experience. The state reserves the
right to use this infonnation, including infonnation gained from any other source, in the evaluation process.

B.t

EXPERIENCE:

1.
The offeror must describe the previous experience they have in successfully designing, implementing,
and monitoring multi-institutional networked offender telephone system as the prime contractor. The offeror
should indicate whether the implemented networked offender telephone systems includes recording and
monitoring all calls and handles a similar volume of calls and minutes as the State of Missouri's requirements
herein. The offeror should also indicate whether they possess the capability of networking with at least eight (8)
correctional facilities within one system. It is important that the offeror clearly respond in detail as to how their
proposal meets the experience specified herein.

•

The offeror should describe their experience in providing ~nd supporting offender telephone systems in the table
below .

~ SECl,J~4S'

...-....

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved .

251

(This page is intentionally blank.)

•

252

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies. Inc. All rights reserved.

r;:> SECVR~S'
.............-

•

rtJ

Securus has read, agrees, and complies.

Name of Organization including
contact and contact information
for reference purposes

Florida Department of
Corrections
Michael Deariso
Finance and Accounting Director
1711 Mahan Drive
Tallahassee 'FL 32308
(850) 922-9836
deariso.michael@mail.dc.state.fl.us
Arizona Department of
Corrections
1645 W. Jefferson
Phoenix, AZ 58007
Jeff Stewart,
Network/IT Operations Manager
Tel: 602-542-3879
Fax: 602-542-5036
jstewart@azcorrections.gov

Type of
Governmen
t Account
(i.e. state,
federal,
county, city)

Did offeror
serve as
prime
contractor
or
subcontract
or?

Start Date and
End Date of
Contract

State

Prime

9/25/2007
9/24/2012

State

Prime

10/17/2007
to
11/17/2014

Annual
Number of
Calls
Handled

Annual
Number of
Can Minutes

102,500

122

9,780,000

130,000,000

Florida DOC

39,750

1,846,170

24,496,928

Arizona
DOC

,,
\

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

Calls
Monitored
by
government
al entity,
contractor,
or both?

Number of
Locations
Networked
Together

Number of
Offenders

\
~SEC~yS'

All Calls
Recorded
and
Stored?

253

(YIN)

':.

Name oiBiganizatlon including
contact and contact information
for reference purposes
Maryland Department of Public
Safety and Correctional Services
(PSDCS)
7943 Brockbridge Rd.
Jessup, MD 20794
Carroll Parrish, Warden Maryland
Correctional Institution for Women
410·379·3800 (phone)
410-799-6146 (fax)
cparrish@PSDcs.state.rnd,us
Kentucky Department of
Corrections
Steve Castle' .~ '"
KY DOC :",~:.-,"
Director
275 East Main Street
Frankfort KY, 40601
(502) 564·4726 x278
stephenw.castle@ky.gov

254

•

Type of
Govemmen
t Account
(i.e. state,
federal,
county, city)

Did offeror
serve as
prime
contractor
or
subcontract
or?

Start I)ate and
End Date of
Contract

State

Prime

12/17/2006
to
12/31/2011

Locations
Networked
Together

Annual
Number of
Calls
Handled

Annual
Number of
Call Minutes

4,309,019

71,563,853

Number of

Number of
Offenders

23,285

All Calls
Recorded
and
Stored?
(YIN)

Calls
Monitored
-":~':--by

government
al entity,
contractor,
or both?

Maryland
DOC

...':",

.'. ..
... _-::.., -;:.

' ~

State

Prime

5/2006
to
5/2016

15,500

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

•

1,680,193

~SEC~lJ!

21,898,396

Kentucky
DOC

•

Name of Organization including
contact and contact information
for reference purposes

Alaska Department of
Corrections
Sgt. James Bolgiano
Security
Alaska Department of Corrections
1400 E. 4 th St.
Anchorage, AK 99501
(907) 269-4221
....
North Dakota Department of
Corrections
Patrick Branson
Deputy Warden of Operations
North Dakota Department of
Corrections and Rehabilitation
3100 Railroad Avenue
Bismarck, ND 58506-5521
(701) 328-6214

~ SECI,J~US·
~--

Did offeror
serve as
prime
contractor
or
subcontract
or?

Start Date and
End Date of
Contract

State

Prime

3/1/2008
to
6/30/2011
5 one year
options

State

Prime

11/1/2009
to
10/31/2014

Type of
Governmen
t Account
(i.e. state,
federal,
county, city)

Calls
Monitored
by
government
al entity,
contractor,
or both?

Number of
Locations
Networked
Together

Annual
Number of
Calls
Handled

Annual
Number of
Call Minutes

3700

233,000
billed

12,200,000
free local
calls

Alaska DOC

1300

246,300

1.38M

North
Dakota DOC

Number of
Offenders

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securu5 Technologies, Inc. All rights reserved.

All Calls
Recorded
and
Stored?

255

(YIN)

Name of riiganizatiun including
contact and contact information
for reference purposes

Suffolk County Sheriffs Office
Mac Hayes, Project Manager
Information Technology Division
200 Nashua Street
Boston, MA 02114
617-704-6812

Cook County, IL
Dr. Regine Nazaire
Bureau of Technology PMO
69 W. Washington, 2700, Chicago,
IL
Office: 31i·:603.1411

Type of
Governmen
tAccount
(i.e. state,
federal,
county, city)

Did offeror
serve as
prime
contractor
or
subcontract
or?

County

Prime

County

Prime

[egine.nai~lr~@cookcoun~il.gov

- -

256

•

Sbii'i: Dliltl lin";'

End Date of
Contract

6/28/2001
6/30/2011

•

Number of

Offenders

2440

9/8/2011
(with two
optional one
year renewals, : :" ~O,OOO
.' .
extending
, ...- .,
.......
contract to
9/2013)

Annual

Locatiou,
Networked
Together

Numbero{

472,538

5,670,463

1,765,291
(as of
2010)

20,051,379
(as of2010)

Calls
~~~itored
',.; 'by
I
government :
al entity,
contractor,
or both?

Calls
Handled

Annuai
Number of
Call Minutes

(YIN)

Suffolk
County

Cook
:,~'County
~r;_

... ~ ~

~-----

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
It) 2011 Securus Technologies, Inc. All rights reserved.

All Calls
Recorded
and
Stored?

Number of

•

~ SECl)f:lUS'

------

•

The offeror should describe the history of the company. The offeror should indicate the number
of years their finn has been providing similar type services.

Securus has read, agrees, and complies.

Serving 2,400 correctional facilities and approxiamately 850.000 offenders makes Securus
Technologies, Inc. ("Securus") the largest independent provider of offender telecommunications
services to correctional facilities in the United States and Canada. By developing and owning more
than 70 technology patents today along with approximately 50 patents pending with the U.S. Patent
Office. Securus is without a doubt the leading technology innovator in our industry and has been for
more than 20 years. Every large offender telecom provider in our industry, such as GTL, VAC, and
Embarq. use our patent technology under our license agreements. Correctional facilities have come
to rely on the technology Securus develops to not only provide offenders and friends and family
members vital telephone service, but to assist the law enforcement community in solving or
preventing crimes.

•

Our predecessor companies. Evercom Systems, Inc. ("Evercom") and T-Netix, Inc. ("T -Netix") have
been serving the correctional industry for more than 20 years. HIG Capital, a $8.5 billion leading
private equity investment firm purchased these companies in 2004 and changed our brand name to
Securus. Securus possesses the #1 ranking of market share in terms of facilities served and #2
ranking of market share in terms of revenue generated .
Securus' core business consists of installing, operating, servicing and maintaining sophisticated call
processing systems in correctional facilities and providing related services that help solve or
prevent crimes. On a limited basis, we also partner with other telecommunications companies
whereby we provide our equipment, patented technology, and as needed. back office support
including validation and billing and collections services. A few years ago, when companies like
AT&T, SBC, Verizon, Mel and other large telephone companies served this niche industry. they
chose Securus' "best in class" calling platforms and sophisticated back office systems to serve its
customers because they had not developed their own. That alone says a lot about the quality of
what Securus has prOVided in the past and what it provides today to the industry.
Securus prides itself on being able to provide its customers with the following key advantages:
• Industry leading centralized packet-based network platform
• Best economics provided to its customer base
.• Broadest and deepest product set-offering 500 features and attributes
• Best security on our calling platform
• Technology leadership-largest number ofpatents in the industry
• Largest highly specialized sales and customer service sales force
• 24x7x365 Network Operations Center, with data centers in DaHas, TX, and Atlanta, GA
• In-sourced Customer Call Center located in Carrollton, TX

•

t;:J SECURUS·
~;...~

Missouri DOC RFP No. 82Z11019 for an Offender Telephone System
© 2011 Securus Technologies, Inc. All rights reserved.

257

Securus has the wherewithal to install and operate large prison-facility telecommunications
systems. Case in point - in 2009, Securus installed on time and under budget the Texas Department
of Criminal Justice telephone system-one of the largest Department of Corrections (DOC) offender
telephone system in the country-serving more than 140,000 offenders and 114 different facilities.
Texas chose Securus, in partnership with Embarq, because of its industry experience, reputation
and "best in class" network platform. Securus beat out its largest competitor (GTL) in Texas and
won another large state corrections offender telepho'ne system contract directly from GTL in late
2007 - the state of Florida DOC. Securus has the only centralized packet-based network platform
that can serve large DOC institutions like Texas and Florida, unlike our largest competitors. Securus
is confident any state or county will experience the benefits that Texas, Florida, and 10 other DOCs
are currently experiencing if they choose Securus as their offender telephone system provider.

Leading Missouri Offender Telephone Provider
We currently provide offender calling services to 111 county and local jails in 74 counties within
the State of Missouri, which include the following:

Securus Presence in Missouri
(Highlighted in Blue)

•

Andrew Co. Jail 402 W. Market Savannah Mo 64485

•

Arnold City Jail 2101jeffco Boulevard Arnold Mo 63010

•

Audrain Co. Jail 1100 Littleby Rd. Mexico Mo 65265

•

Aurora City P.O. P.O. Box 30 Aurora Mo 65605

•

Ballwin City P.D. 300 City Hall Dr. Ballwin Mo 63011

•

Barton Co. Jail 208 W. 11th St Lamar Mo 64759

•

Benton Co. Jail 128 Washington St. Warsaw Mo 65355

•

258

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus Technologies, I nco All rights reserved.

•

Blue Springs P.O. 1100 Smith St. Blue Springs Mo 64015

•

Board Of Police Comm. Deten. Ctr. 1125 Locust Kansas City Mo 64106

•

Bollinger Co. Jail P.O. Box 503 Marble Hill Mo 63764

•

Boone Co. Jail 2121 County Dr. Columbia Mo 65202

•

Bridgeton City P.O. 11955 Natural Bridge Rd. Bridgeton Mo 63044

•

Butler Co. Justice Ctr. 200 Oak St. Poplar Bluff Mo 63901

•

Callaway Co. Jail 1201 Rt. 0 Fulton Mo 65251

•
•
•

Cape Girardeau Co. Jail 216 N. Missouri

•

Berkley City P.O. 5850 N. Hanley Rd. Berkley Mo 63134

Cass County Jail 2501 W Wall Ste 100 Harrisonville Mo 64701

•
•

Cedar Co. Jail Courthouse. Box 159 Stockton Mo 65785

•

Clark Co. Jail 581 N. Lincoln

•
•
•
•

Cole County Sheriffs Office 301 East High Street Jefferson City Mo 65101

st. Jackson Mo 63755

Cape Girardeau Police Dept Capegirard Mo
Carthage City P.O. 213 Lyon St. Carthage Mo 64836

Christian Co. Jail (New) 110 W. Elm Ozark Mo 65721

•

st. Kahoka Mo 63445

Cooper Co. Jail 200 Main St. Boonville Mo 65233
Crawford Co. Jail 212 S 3rd St Steelville Mo 65565
Creve Coeur City P.O. 300 N. New Ballas Rd. Creve Coeur Mo 63141

•

Dade Co. Jail 201 E. Water Greenfield Mo 65661

•

Dallas Co. Jail 204 S. Poplar Buffalo Mo 65622

•
•
•
•

Daviess/Dekalb County Regional Jail 102 N. Meadows Ln. Pattonsburg Mo 64670

•

Festus City P.O. 100 Park Ave. Festus Mo 63208

•

Crystal City P.O. 130 Mississippi Ave. Crystal City Mo 63019

Franklin Co. Jail #1 Bruns Lane Union Mo 63084

•
•
•
•

Gladstone City Public Safety Dept. 7010 N. Holmes Gladstone Mo 64118

Dent Co. Jail 5th & Iron Salem Mo 65560
Doniphan City Jail 124 Jefferson Doniphan Mo 63935
Ferguson City P.O. 222 S. Florissant Rd. Ferguson Mo 63135

Greene Co. Juvy Justice Ctr. (Pp) 1111 N. Robberson Springfield Mo 65802
Grundy County Detention Center 610 Main St Trenton Mo 64683
Hazelwood City P.O. 415 Elm Grove Ln. Hazelwood Mo 63042

~ SEClJ~.L:J.~·
---

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System
© 2011 Securus T~chnologies, Inc. All rights

reserv~d.

259

•

Henry Co. Jail 220 S. Washington Clinton Mo 64735

•

Hickory Co. Jail P.o. Box 420 Hermitage Mo 65668

•

Holt Co. Jail Box 229 Oregon Mo 64473

•

Howell Co. Jail 1106 Missouri Ave. West Plains Mo 65775

•

Iron Co. Jail 220 Shepherd Ironton Mo 63650

•

Jackson Co. 1300 Cherry St. Kansas City Mo 64106

•

Jefferson Co. (Substation) 2616 Gravois Rd. High Ridge Mo 63049

•

Jefferson Co. Jail 5011st St. Hillsboro Mo 63050

•

Jennings Adult Corr. Fac. 5445 Jennings Rd. Jennings Mo 63136

•

Johnson Co. Jail 135 W. Market Warrensburg Mo 64093

•

Joplin City P.O. 303 E. Third St. Joplin Mo 64802

•

Kansas City P.D.- Cen. Div. 1200 E. Linwood Kansas City Mo 64109

•

Kansas City P.D.- East Div. 5301 E. 27th St Kansas City Mo 64134

•

Kansas City P.D.- Met. Div.- M 1880 E. 63rd St Kansas City Mo 64109

•

Kansas City P.D.- North Div. 1001 Nw Barry Rd. Kansas City Mo 64155

•

Kansas City P.D.- S. Div. - Mo 11109 Hickman Mills Dr. Kansas City Mo 64134

•

Kansas City Pd-Valley Division 1880 E. 63rd St Kansas City Mo 64109

•

Kirkwood City P.O. 131 W. Madison Kirkwood Mo 63122

•

Lawrence Co. Jail 300 E. Water Mt. Vernon Mo 65712

•

Lee's Summit City

•

Lincoln Co. Jail 65 Business Park Drive Troy Mo 63379

•

Livingston Co. Jail 901 Webster st. Chillicothe Mo 64601

•

Louisiana City P.O. (New) 202 S. 3rd Louisiana Mo 63353

•

Madison Co. Jail 124 N. Main Fredericktown Mo 63645

•

Marion Co. Jail 1703 Marion City Rd. Palmyra Mo 63461

•

Mcdonald Co. Jail Harmon Street On The Square Pineville Mo 64856

•

Miller Co. Jail 2001 Highway 52 Tuscumbia Mo 65082

•

Mississippi Co. Deten. Ctr. 200 W. Commercial Charleston Mo 63834

•

Moline Acres City P.O. 2449 Chambers Rd. Moline Acres Mo 63136

•

Monett City Police Dept Bldg 2 1901 E Cleveland Ave Monett Mo 65708

•

Montgomery Co. Jail 211 E. 3rd St. Montgomery City Mo 63361

•

New Madrid Co. Jail Courthouse Square New Madrid Mo 63869

•

Newton Co. Sheriffs Dept. 208 W. Coler St. Neosho Mo 64850

260

P.o. 10 Ne Tudor St. Lee's Summi~

Mo 64086

Missouri DOC RFP No. 82211019 for an Offender Telephone System
© 2011 Securus Technologies,lnc. All rights reselVed.

•

•
•
•
•
•

•
•
•
•

Nodaway Co. Jail 404 N. Vine Maryville Mo 64468
Northwoods City P.D.

4~08

Oakridge Blvd. Northwoods Mo 63121

Oregon Co. Jail P.O. Box 265 Alton Mo 65606
Overland City P.O. 2410 Goodale Ave. Overland Mo 63114
Ozark Co. Jail Box 348 Gainesville Mo 65655
Pemiscot Co. Law Enforce. Ctr. 800 Ward Ave. Caruthersville Mo 63830
Perry Co. Jail 710 S. Kings Highway Perryville Mo 63775
Pevely City 401 Main St Pevely Mo 63070
Phelps Co 500 W. 2nd St Rolla Mo 65401

•

Polk Co. Juvy. Ctr. 211 W. Walnut Bolivar Mo 65613

•

Pulaski Co. Jail 301 Hwy 44 E Waynesville Mo 65583

•
•

Putnam Co. Jail P. O. Box 231 Unionville Mo 63565

•

Raytown P.D. 10000 E. 59th Raytown Mo 64133

•

Reynolds Co. Jail Box 16 Centerville Mo 63633

•

Schuyler Co. Jail Schuyler County Courthouse Lancaster Mo 63548

•
•
•
•

Scotland Co. Jail Courthouse, Room 3 Memphis Mo 63555

•
•
•

•

Platte Co. Sheriffs Dept 328 Main St. Platte City Mo 64079

Sikeston City Dept Of Public Safety 215 N. New Ma~rid Sikeston Mo 63801

Randolph County 372 Hwy Jj Huntsville Mo 65259

Scott County Jail 131 S. New Madrid Benton Mo 63736
Shannon Co. Jail 2nd & Missouri Ave. Eminence Mo 65466
Shelby Co. Sherirs Dept. Courthouse Shelbyville Mo 63469
St. Charles City P.O. 2645 W. Clay St. St. Charles Mo 63301
St. Charles Co 301 North Second Street St. Charles Mo 63301

• St. Francis Co. Jail 1550 Doubet Rd. Farmington Mo 63640
• st. Genevieve Co. Jail 5 Basler Dr. St. Genevieve Mo 63670
• St. Peters Police Dept. Po Box 9 St. Peters Mo 63376
•
•
•

•

Taney County Jail Bldg 2 266 Main St Forsyth Mo 65653
Texas Co. Jail 115 E. Main Houston Mo 65483

•

University City P.O. 6801 Delmar Blvd. University City Mo 63136

St. Peters Police Dept. 1020 Grand Teton Dr St Peters Mo 63376
Stoddard Co. Jail P.O. Box #336 Bloomfield Mo 63825

I:::l SECI).~US·
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261

•

Vernon Co. Jail 230 W. Cherry Nevada Mo 64772

•

Warren Co. Jail 104 W. Main Warrenton Mo 63383

•

Washington. Co. Jail 116 W. High St. Potosi Mo 63664

•

Washington. Missouri Police Dept 301 Jefferson Washington Mo 63090

•

Wayne Co. Jail P.O. Box 109 Greenville Mo 63944

•

Wellston Police Department 1414 Evergreen St. Louis Mo 63133

• Wright County Jail 125 Courthouse Sq Hartville
Our SCP will allow and gives the state agency the option to easily share investigative or other data
with the Missouri law enforcement community. By using our system along with the cooperative
rules and regulations for data sharing between state and local authoritie;:;, investigators will be able
to easily share offender calling information, call recordings, and numerous other applications. The
combination of having access to critical data from the state agency's facilities, and sharing this with
74 counties also served by Securus, will provide you with unmatched investigative capabilities.
Securus has the distinction of being the only offender telecommunications provider to be SAS-70
Type II certified. In 2009, Securus successfully completed an American Institute of Certified Public
Accountants Statement on Auditing Standards No. 70 (SAS 70) certification. A SAS 70 certification
indicates that an independent accounting and auditing firm completed a comprehensive and indepth evaluation and testing ofSecurus' internal controls and related activities. This certification
confirms that we have effective controls and safeguards in place to manage information and data
belonging to our customers. Because offender telecommunications providers, like Securus, need to
install and operate highly sophisticated call management platforms and related services to meet the
security and public safety needs of correctional facilities, we must accunitely process, manage, and
control millions of (:all records and call recordings for security and investigative purposes. A SAS 70
Type II report reinforces to correctional facilities and their auditors that Securus has the necessary
controls in place to manage this critical information.

262

t:.l SECI,J_,
.~_lJS·

•
.

•

Reinvesting in Securus
Securus believes that reinvesting in our company is necessary to provide superior products and
services to our new and existing customers. Since 2009, Securus has allocated approximately $17
million to enhance our services. We lead our industry in terms of our reinvestment activity. The
following table illustrates Securus' incremental investments in our company during the period
2009-2010.

Securus Investing in Securus
Reinvesting in Securus
,

In-Sourced Customer Service Center
• Added 250 Dallas-Based Employees

Incremental
2009 - 2010 Investments

+ $3 Million

Increased Software Development Team
• Added 9 Employees
• Total of 60 Development Employees
Improved Financial Strength
• Added 8 Functional Leaders

+ $4 Million

Improved Secure Call Platform Reliability
• Added More than 50 Products Offered

+ $4 Million

Increasing Size of Field Sales/Service Team

•

+ $3 Million

+ $4 Million

Total Incremental Investments: $17 Million
3.

Describe the nature ofthe offeror's business, type of services performed, etc.

Securus has read, agrees, and complies.

Securus Technologies, Inc.
Serving 2,400 correctional facilities and approximately 850,000 inmates makes Securus the largest
independent provider of inmate telecommunications services to correctional facilities in the United
States and Canada. By developing and owning more than 70 technology patents today along with
approximately 50 patents pending with the U.S. Patent Office, Securus is without a doubt the
leading technology innovator in our industry and has been for more than 20 years. Every large
inmate telecom provider in our industry, such as GTL, VAC. and Embarq, use our patent technology
under our license' agreements. Correctional facilities have come to rely on the technology Securus
develops to not only provide inmates and friends and family members vital telephone service, but
to assist the law enforcement community in solving or preventing crimes.

•

Securus leads the industry in terms of years of service, size of field force, numbers of system
installations, numbers of technology patents. numbers of security and investigative features,

rP SECl,J,f~,~~-

---

263

amount ofre-investment back into the company, and satisfaction of end-users. There will be no
"middle-man" between you and us. You will also benefit from our Sarbanes-Oxley and SAS-70
certifications.
Featuring SCP - The Industa's Flagship Calling Platform
The SCP's centralized design allows us to continue to provide upgrades in the future as technology
advances and your needs change. You become future-proof with SCPo You get the perfect blend of
using our industry 1eading technology (e.g. 74 patents) now along with the promise of access to
Securus' newest inventions in the future (e.g. 50 more patents pending). Our experience in
installing this platform over 1,400 times gives you the security of knowing that you are working
with a well-tested process. Our Network Operations Center is watching the system performance 24
hours a day and will find problems and correct them without need to dispatch a technician and
often before you even notice any degradation in service.
Equipped with Leading Investigative & Security Capabilities
Our cutting-edge capabilities provide you with unsurpassed abilities to investigate and prevent
crime and to protect the public. Our patented features such as Three-Way Call Detection are the
best in the industry. Our newest feature, Remote Call Forwarding Detection, allows us to identify
calls that are remote call forwarded in real time. You can customize treatment of these identified
calls - you can flag a.nd/or terminate calls that are showing as being remote call forwarded - only
Securus brings you this level of security. With anywhere, anytime access to investigative data. our
SCP is designed for remote access so that investigators can continue to work even if they are not at
their desks. Our digital call quality and advanced recording processes provide you the best possible
sound and recording capabilities which improves the user experience and establishes guaranteed
chain of evidence procedures. The ability to share information with. other counties using SCP
makes our offer unique.

•

Backed by Our In-sourced Customer Service Center
We don't believe customer service should be outsourced to an outside company. We are unique
among our national competitors in moving to our own domestic customer service center which is
staffed with our own employees. We are accountable to your constituents and have proven that our
new customer service center is creating significantly higher customer satisfaction scores than is the
industry standard. You benefit by having more satisfied constituents and fewer complaints,

264

~ SECURUS·
_.

---

',~.

•

Huber 8r. Associates
Partnering with leading hardware and software providers, Huber & Associates' team of industrycertified professionals offer sales and support to help clients design. configure, install. and deploy
IT solutions. We offer a full complement of services across platforms and operating systems.
"sy'~t~~~;i"St'~~~g~""'''''''''-''----''''-~ ['s~~~~it'y;"--""""""'--""'~"~w",""=: ;"=t;i~~~:-~~d"~~~t-~-'d~~~~"'l
Implementation:
Sizing/configurationjinstallati:m
Hardware/OS upgrades and
migrations
.. software installatim
.. Unix, WindO'Ws, and Linux
implementations
1" System mgmt. and admin.
~,* Performance tuning / capacity
plaming
f * Health checks
t. Disk and tape storage integration
?.. Site preparation
[Server III Storage
Simp lificatio n:
i * Assessment services
:
: * Consolidation/optimization/
~
virtualization
1* Clustering
i * Logical partitioning (LPAR)
iNetworking:
: .. Network analysis and design
.. N tw k' I
rtat'
e or Imp eme
Ion
.. Switches and routers
.. LAN/WAN solutions
Data Protection:
.. Disaster rerovery (DR)
.. High availability
..
..

•

_: ..

Backup and recovery

Securitvauditing
l ments
.
Security consulting
Link to business applica- i
Security design and
~ l
tions
i
:
implementation
~ 118M Hardware Br: Soft1
i .. Firewall PolicV Review
1 i ware Asset Ma nagement 1
i.. Anti-Virus and Anti-SPAM
=.. Support options that
:
i.. Intrusion detection/prevention
best match operational
Application Development,
and budget requirei Integration, 81 Modernization
ments
: .. Lotus. WebSphere, Java, DB2.
.. Advance notice of re? Visual Basic/.Net, Rational,
newal dates
RPG J PHP} Microsoft SQL,
'fC
Asset-tracking database -1
:
MySQL
Managed Services
'
i'" Cus1Dm application design
.. Remote monitoring of
: * Database design/
I'
k
,
I'mplementatl'on
C lent networ s. systems
.:.
dr'
: .. Web site design and setup
.
i,* an app Icatlons
Web site hosting
j'* Web enablement
;::* Hosted disaster recov:
Portals
~
Electronic commerce
ery
Web rontBnt management
i" Re mote backups
'
Collaborative Processes
:* a ff' tape storage
site
:,"
.. Lotus Notes
Staff augmentation
.. Lotus Messaging 6. Conferenci ng 1, 1* "On demand" services
'
.. Microsoft Exchange
. : Client Tra in i ng
' C I assroom Training
' ,
.. Active Directory
:..
.
.. Sharepoint
:.. Mentoring/Skills transfer
,
:
1Document Imaging
:Enterpot Pu bl' Sa f ety
Ie
~
, I •
.
~.. Capture, store, mana ge, re: So utlOn
~
:__ -:
CAD, RMS, JMS

~~."IF"..... ......... ~ ................."w._ • • • __ . . . . . . . . . . _____ • • • • • • • _J

:..
i..

r..

i..

i
i

.H"

............................................................... ~

1_ • • • _ . _ . . . .

i.";;",;, . . . . . ·~~~'l'Tn-y:;,.-.-,.~ ..... wv ........ .

Huber & Associates has the breadth and depth of services and expertise to solve virtually any
business or infrastructure problem, One of our greatest strengths is the ability to leverage and
integrate multi-vendor hardware and software with our services to architect and deploy scalable
solutions to meet client needs for security, privacy, continuity, recovery, availability, regulatory
compliance, risk management and mitigation.
With a staff of experienced application developers. account managers, and technical consultants
who hold over 175 manufacturer certifications with IBM, Microsoft, Cisco. and many other strategic
partners, we bring proven skills in creative problem solving, innovative services. and the latest
technologies to address our clients' requirements,

•

[;:> SECIJBP~'

---

265

Application Development and Integration Services
Huber & Associates' application development & integration services support all stages of the
application life cycle: from requirements, through design, test, and implementation. Our application
development consultants, who are experts across a wide range of architectures, technologies,
platforms, and devices, work with clients to define business requirements and then help design,
develop, test, and implement applications that give measurable improvements in the way our
clients do business. We work with a variety of development tools, which allow us to choose the
best tool for the job.
Public Safety is one of Huber & Associates' main focus areas. For the past 25 years, we have
supported customers such as the following:
•

Missouri Department of Conservation -- Agent smart phone application

•

Missouri Department of Natural Resources -- Records Management System for Park
Rangers

•

Missouri State Highway Patrol-Infrastructure and Criminal History System

•

Missouri Attorney General- Infrastructure and application support

•

City /County/State Government - Infrastructure and application support

•

Missouri Department of Public Safety (Fire Marshal, SEMA) -- application support

Since 2000, Huber & Associates has offered and supported a complete suite of custom applications
that provide core functionality for public safety agencies - our Enterpol Solutions for Public Safety.
Enterpol, which is installed at a multitude of locations across the United States and Canada. has
three major modules: multi-jurisdictional Computer Aided Dispatch (CAD), centrally-accessible
Records Management (RMS). and full-featured Jail Management OMS). Traditional software can
only handle one function, but this custom sofuvare is designed as an end-to-end solution comprised
of applications that handle every aspect of public safety. Huber & Associates retains a highly
qualified team of application developers dedicated to development and support of public safety
applications.

•

With 25 years in business as a computer consulting and technical services provider, and extensive
experience with city, county, and state public safety agencies, Huber & Associates can help you
today and well into the future by providing outstanding personnel, experience, and dedication.

B.2

RELIABILITY:

The offeror should provide information that documents the depth and number of resources (i.e.,
financial, supplies, facilities, infrastructure, and human resources) to ensure completion of all
requirements herein. The offeror should document how sufficient resources will be provided to
the State of Missouri.

Securus has read. agrees, and complies.

266

·
[;:) SEClJB.!JS

----

•

Corporate Background and Expertise
Securus currently serves correctional facilities operated by city, county, state, and federal
authorities and other types of confinement facilities such as juvenile detention centers and private
jails. The Company provided services to approximately 2,400 correctional facilities in 44 states, the
District of Columbia and Canada. Approximately 850,000 offenders are served by Securus at these
facilities. Securus national presence is reflected in the following figure.

Securus U.S. Presence

..
Sites Under Contract
• State DOC Sites

•

• County/Regional/
City Accou nts

Approximately 2,400 Facilities underContract in 43 States and Canada

In the state Department of Corrections COOC) space, Securus currently serves 12 of the 50 DOCs in
the United States: Texas, Florida, Arizona, Maryland, Kentucky, Michigan, Indiana, North Dakota,
Alaska, New Mexico, South Carolina, and Wisconsin. We also serve many "mega-county" facilities
that house thousands of offenders induding: Cook County, IL, Broward County, FL, Orleans Parish,
LA, and Bexar County, TX. to name a few. Additionally, we are largest provider of offender services
to private prison companies such as Corrections Corporation of America C"CCA") and GEO.

•

Serving so many correctional facilities requires Securus to have the best internal controls and
processes in the industry. To that end, Securus is proud to be the only offender telecommunications
provider in the U.S. that is Sarbanes-Oxley Section 404 compliant. Becoming Sarbanes-Oxley
compliant in 2009 meant that an independent accounting and auditing firm completed a
comprehensive and in-depth evaluation and testing of Securus' internal controls over financial
reporting. The unqualified audit opinion, or compliance, confirms that the company has effective

~SECURUS'
~~.;...,:.

267

controls and safeguards in place to manage its financial information. Unlike our competitors that do
not provide transparency or vigor in their financial reporting, our accomplishment reinforces that
our financial statements provide the necessary depth and accuracy required for investors, rating
agencies and our correctional facilities customers.
Securus, unlike any other provider in the industry, can also claim the distinction of being SAS-70
Type II certified as well. In 2009, Securus successfully completed an American Institute of Certified
Public Accountants Statement on Auditing Standards No. 70 (SAS 70) certification. A SAS 70
certification indicates that an independent accounting and auditing firm completed a
comprehensive and in-depth evaluation and testing ofSecurus' internal controls and related
activities. This certification confirms that the company has effective controls am! safeguards in
place to manage information and data belonging to its customers. Because offender
telecommunications providers,like Securus, need to install and operate highly sophisticated call
management platforms and related services to meet the security and public safety needs of
correctional facilities, we need to be able to accurately process, manage, and control millions of call
records and call recordings for security and investigative purposes. A SAS 70 Type II report
reinforces to correctional facilities and their auditors that Securus has the necessary controls in
place to manage this critical information.

Corporate Resources
Securus processed 123,101,134 calls in 2009 on our inmate calling platforms. Additionally in 2009,
Securus billed 1,354,112,474 minutes of use on our calling platforms. That's almost 1.5 billion
minutes of use and 123 million calls! Our platform allows connections to 8.5 million Americans per
year, and we have served over 100 million Americans in our history. The diversity of our customer
base as well as its geographic dispersion makes Securus uniquely qualified to provide service to the
Missouri Department of Corrections. As a testament to our unmatched level of customer
satisfaction Securus has a customer retention rate of 95% over the past four years! Securus
presently records over 1,000,000 calls per day on our SCP platform, and 63% of our current
customers have already been converted to the platform we're proposing to MODOC. That makes it
the most widely installed inmate telephone platform in the world. This number includes over 1,400
jails and prisons and we're adding 330 new and existing facilities to SCP every year. By 2015, we'll
have 55% of the customers in the industry on Sept That means you're going to be using a platform
that's tested, proven, and scalable enough to support every jailor correctional facility in the United
States.

•

Carrier Class Data Centers
Securus operates two Carrier Class data centers that provide the same diversity, protection and
data storage as you would find in a large telephone company operation. The type, size, and breadth
of the Securus customer base requires that we provide our clients with a superior level of security
of call data and quality of network that requires carrier class facilities. This also has the added
benefit of providing Securus with network Signaling and protocols that companies without carrier
class facilities cannot provide to their clients.

What does this mean to the state agency? It means that Securus provides a level of data security,
call quality, and feature functionality that is clearly differentiated from our competitors. Features

268

00 SECURUS·
~".:~

•

like real time remote call forwarding detection and three-way call detection are far more accurate
and reliable as a result of this capability.
Securus Call Center with 200 Dallas-Based Employees

Securus has recognized that our industry needed to change the paradigm offriends and family
customer service. We understood that our clients did not appreciate a call center that was
outsourced to other countries and that friends and family members were not being provided with
the level of service they deserved.
As a result, Securus has invested millions of dollars over the last year to develop and staff a Dallas
based call center. Now friends and family members speak with Securus employees who are
measured on their ability to resolve questions the first time and our entire call center is measured
on how fast we answer calls and resolve problems to the caller's satisfaction. This call center is a
major differentiator between offender telephone system providers. We urge you to closely evaluate
this issue.
Corporate Financial Strength

•

The financial statements of all vendors providing offender telephone systems are quite different.
Many have taken on large debt and as a result are heavily burdened. Securus is proud to have the
least debt of any of the major companies (our debt to income ratio is 55 percent lower than our
largest competitor!). Moreover, we can boast of being Sarbanes-Oxley compliant, which guarantees
that we have the financial reporting safeguards in place to ensure accurate and timely payments of
our financial commitment to facilities - the only offender telephone company that is compliant. Our
financial trending is positive and we continue to invest in our company by developing new features
on our SCP platform and hiring new people.
60 Corporate Software Development Employees

We have the largest software development team in the industry. These developers continually
refine, examine and add to our existing software platform and develop new features that show up at
your facility in the form of system upgrades and new product offerings. Our newest software
development efforts are centered on providing call analysis technology that will assist investigators
in identifying criminal activity before it happens.
Largest Account Management Team in the Industry

Over the course of the last year, Securus has invested in customer facing account management
professionals by hiring over 40 new employees and providing new training programs. In all cases,
the goal is to spend more time in front of the existing and potential clients and to do a better job of
listening and learning how best to serve our customers. We intend to be in our accounts more often,
earlier and deeper than any other account team.

•

269

.;,
;

Securus' "Best in Class" Service Offering
Securus' secure, htrnkey product offering is a key differentiator in the industry. Through our robust
platforms, we offer more products and security applications than any of our competitors. The
following list highlights a selection ofSecurus' comprehensive offering:
• Equipment and system installation
• Offender identification-biometric and/or security code validation
• Enable calls on a prepaid or collect basis to friends and family members
• Identity authentication of called party
• Restrict calls to certain parties (such as judges, jurors, witnesses and victims)
• Detection and restriction of unauthorized caB forwarding
• Real-time call monitoring capabilities
• Call recording and storage
• Real-time credit quality assessment of called party
• Billing and customer care
• Interface capabilities to many commissary and jail management systems
Over the past 20 years, Securus has spent over $100 million dollars and devoted 300,000 manhours developing an advanced packet-based network platform that provides many cost and service
(ldvantages to its customers. We are in the process oftransitioning our customers to this advanced
platform from legacy, or inferior, premise-based systems that many of our competitors continue to
use. The following figure highlights Securus' best-in-c1ass secure calling systems.

270

[i:) SECURUS'
~..;~

•

Secure Call Platform Features

SCA Architecture

Secure Call Platform

SCN Secure Connect
Network

•

• Services correctional facilities as well as detainees, friends, and family
members
• Offers networking functions, robust system and application stability and
redundancy, heightened security features, user auditing and passwordspecific utilities
• Proprietary packet·based centralized calling platform is widely recognized

_.!!!~e~~ ~!..i.~d,!l~!ry

...

• The backbone of Securus' entire system, Secure Call Architecture has
resulted in significantly lower operating and capital costs
• Comprised of a robust data repository housing multiple data marts, each
holding billions of bytes of stored
• Intelligent retrieval system retrieves and processes user requests through
a cross-application, cross-data-mart retrieval process

- - _.......

- - -

• Packet-based, digital transmission system for all communications
transport
• SCN allows Se<:urus' calling platform to provide real-time turn-on/turn-off
flexibility for most system features, 24x7 off-site monitoring, immediate
system upgrades and repairs from one central location
--------------------~--.~.~-

S-Gate User Interface

,
Prepaid Calling
Programs

...

•

• Single.point, user interface provides a simple to use portal, to all
programs, applications and services

------------------ ._.-

"---

• Offers a paperless, card·free prepaid calling solution for both the called
parties and the inmates (debit services)
• These cards are sold to facilities or their commissaries who then sell
directly to the inmates, cards may be used for both domestic and
international calling

Correctional Billing
Services

• Nationwide customer care and billing center dedicated to the inmate's
friends and family members open 24x7x365, offers multiple payment
options including prepayment of charges, remittance dire<:tly to the local
phone company credit card payments and check by phone

Additional Products
and Services

• Securus Support, "ELITE" software. Intelligent Call and Billing
Management Solution (leMS), and a multitude of applications and features
that provide task-specific solutions designed to satisfy focused areas of a
facility's operations
~--

•

--.------.---------

Securus wins new customers and retains existing customers not only because of its capabilities
reflected above, but also because of its strong reputation in the industry of assisting law
enforcement officials with preventing and solving crimes. We retain more than 9S percent of our
annual revenues each year-the best in the industry. We are committed to providing the best
customer service to friends and family members of offenders as demonstrated by us spending more
than $2 million dollars the past two years (2009 and 2010). This spend was used to build out a "insourced" Customer Call Center where Dallas based Securus employees are assisting end users
versus poorly managed and highly inferior foreign call centers that our largest competitors
continue to use. Lastly, Securus generally uses its own field service technicians (on payroll
employees) that we can control to ensure they follow the strict guidelines our correctional facility
customers demand. However, on some occasions when our clients prefer we will use partners to

271

provide maintenance. This level of service is much better than that of our competitors, whom many
continue to use third party contractors that have other priorities. which might conflict with the
offender telephone provide, and therefore provide inferior customer service.

Huber 8t Associates
By contracting with Huber & Associates we will be able to ensure completion of all requirements
herein. Huber & Associates is a Missouri-incorporated full-service Information Technology provider
headquartered in Jefferson City, Missouri. Huber & Associates has a sub-office in Springfield;
remote sites in Columbia, Kansas City. and St. Louis; and sales professionals, technical consultants,
and business partners positioned in other locations across the country to support our global
community.
In the summer of 2004, Huber & Associates moved their headquarters into a newly renovated
facility in Jefferson City, Missouri, containing 20,000 square feet of office space, classroom space,
and raised-floor computer room space. This facility includes an IBM Business Partner Innovation
Center; one of only a limited number of IBM approved centers in the country. This facility is helping
Huber & Associates expand and better support our clients by allowing us to provide additional
training. planning. implementation, testing, disaster recovery and high availability services.
Huber & Associates: is a woman-owned business enterprise (WBE) which helps with our clients'
diversity spend initiatives. We are also an IBM Premier Business Partner and a Microsoft Gold
Partner, and we work closely with these partners to provide reliable hardware. software. and
services.

•

Huber & Associates focuses on delivering high-quality technical solutions and services; and we
invest in skills. technologies and program offerings to ensure that the advice we give. and the
products, services. and solutions we offer are ofthe highest quality. Our sales and technical
consultants hold over 175 manufacturer certifications with IBM. CISCO, Microsoft, etc.
Huber & Associates services hundreds of accounts throughout the state of Missouri. including the
State and most of its departments. Our reputation as a vendor with the State is second to none. We
have dedicated a team of sales, service and administrative personnel to State accounts to ensure
our reputation remains intact by providing the highest level of customer support. Our dose
proximity to the Missouri Department of Corrections allows us to provide immediate, as-needed
resources, throughout the duration of the Offender Telephone System project. We are committed to
providing all the re!)Qurces necessary to ensure success!

Ensuring Sufficient Resources Will Be Provided To The State of Missouri.
Securus will provide sufficient resources to the State of Missouri throughout the life of the contract
by drawing on our vast experience proving services to state Department of Corrections across the
country. our national footprint of Securus employees and our partnerships with key providers.
Securus has carefully studied the requirements identified in the request for proposal and has
combined this with the information gathered by our account teams in advance of the RFP release.
This has provided Securus with a clear understanding of your requirements and why the
requirement has been included in the RFP. We not only understand what you are asking for but
why you are asking for it.

272

Missouri DOC RFP No. B2Z11019 for an Offender Telephone System

~ SECIJJ~_IJS'
_ __

•

During the preparation of our response to the Request for Proposal. Securus has created a business
plan that identifies all elements of the operating model that will be required to meet and exceed all
of the RFP requirements. We have anticipated all staff requirements, all networking and operational
requirements, all product and service deployment requirements and all account management
requirements that are necessary to meet your needs. We have also identified all financial
requirements that are required to support our proposal for the contract period. This is where there
may be substantial differences between the vendors you consider. Not all vendors will be able to
make the investment to provide sufficient resources that will be required to meet all of your
requirements throughout the life of the contract.

•

Sec::urus has also carefully considered the products and services that are required to address your
requirements through our partnerships. We have constructed and have signed, teaming agreements
with ShawnTech Communications, Huber & Associates and Guarded Exchange LLC to ensure that
required resources and technology is available throughout the life of the contract from these
partners. However, based on experience and the realities oftoday's economy, we know that
unforeseen circumstances can compromise partners' ability to provide the necessary resources.
That is why Securus has also created a "safety net" strategy in the eveOnt that a partner cannot
deliver or provide adequate resources. This backup strategy is critical to ensuring success at the
Missouri Department of Corrections and should be considered carefully by the MODOC. Those who
do not have, or cannot afford, a backup strategy to provide adequate resources in the event a
partner cannot, will severely compromise the state agencies ability to conduct business in the event
of such occurrence, We understand, and proudly accept the role of Prime Contractor and will be
fully accountable to the State of Missouri to provide adequate resources for the duration of the
contract.

The offeror describe its organization and the organization of its proposed subcontractor's(s')
organization(s) as it relates to the reliability and market strength/stability of the organization.

Securus has read, agrees. and complies.

The Securus Organization
Over the course of the last three years Securus has undergone a transformation that has resulted in
a more customer focused, financially solid company. In mid-2008, HIG Capital, our equity sponsor,
chose to bring in a new senior management team to run the company, led by Richard A. Smith, a
seasoned Chief Executive Officer with more than 39 years of telecommunications experience. Mr.
Smith brought with him a highly talented group of executives, having worked with each of them an
average of 11 years at prior companies. Mr. Smith and Securus' executives possess more than 190
years of combined telecommunications and/or inmate telecommunications experience. Many
members of the current executive team previously ran a highly successful publicly traded
competitive local exchange carrier ("CLEC") called Eschelon Telecom, Inc. (NASDAQ: ESCH). At this
company, the management team grew this business from inception and sold it in August 2007 to
Integra Telecom, Inc. (a private CLEe) for more than $710 million dollars .

•

I:;) SECURUS·
~:;:..:-...

273

This customer-focused senior leadership team has been executing their business plan at Securus for
the past three years, and has driven several initiatives to further differentiate the company from
our competition induding:
•

Enhancing our "best-in-class" SCP system to improve performance and usability.

•

Building a 2S0-employee in-sourced Customer Call Center in Dallas so that inmate's friends and
family members do not have to deal with poor customer service from foreign call centers that
most of our competitors choose to use.

•

Expanding our sales and support team to give more personalized service to our correctional
facility customer base.

These changes at the top of the organization as well as the associated new investments in the
organization have resulted in a much stronger and customer aligned company.

A Partnership With Huber
Securus has created a team of professionals that understands the importance of keeping the state
agency at the center of our value proposition. What began as a vendor relationship developed into a
creative partnership through a mutual interest in providing the state agency with an offender
communications and investigative platform that utilizes existing interfaces but adds new and
creative solutions that deploy new technologies. The team was put together understanding that
your existing environment is not "broken" but fully capable of taking advantage of new
technologies. It soon became clear that there were natural synergies in play when combining the
resources of Securus with those of Huber & Associates. We knew that what Huber & Associates can
contribute a local presence with local knowledge, a suite of existing capabilities and talents and, a
first class facility that could be used to meet more needs of the state agency. Securus on the other
hand, is eager to invest in solutions for the state agency, has a rock solid offender calling platform
and has the experience and talent in the DOC market to identify and spec out new services that
would address "pain points" currently existing within the state agency.

•

Once Huber & Associates were able to visit our Dallas offices and meet our executive team and
Securus had the chance to meet with Huber at their Jefferson City location, the opportunities began
to reveal themselves. The two companies worked through the Statement of Work that was provided
by Huber to all vendors on behalf of the state agency. We then worked through the process of
identifying c:tdditional innovative solutions where the two companies could champion new solutions
such as providing a funding vehicle for program management service and mandating that the
manager of another partner firm have a full time presence in Jefferson City at the offices of Huber &
Associates.
As we worked through the process of assessing the specific RFP requirements, identifying the value
adds that each could bring to the table and identifying other partners that could address key
requirement, a more comprehensive partnership picture began to emerge based on natural
synergies between the parties.

274

[;:) SECl,JRL,.IS""-""_

•

Securus understood that the state agency required a solution that would guarantee that five
percent of all calls were listened to and that technology was deployed to identify actionable calls for
investigators. Prior to the RFP release Securus had met with Guarded Exchange as a part of our
normal pre-RFP due diligence and was aware of their technology and plans to deploy a call
monitoring center. What was not obvious at the time was that it would serve the state agency the
best ifpart of the call monitoring and the manager of the group were located in Jefferson City. As a
result of our partnership with Huber & Associates and our mutual commitment to the state agency,
the parties agreed to locate some of the resources at the Huber & Associates facility in Jefferson City
to meet RFP specifications.

Key Partnerships
~

Securus
Technologies, Inc.

Shawntech
Huber & Associates ......... Communications
.
.
.. .
.

•

- ..".: ."l:.~:"~::'i~',,-:-,,~c;:';'

:.~~~'--.:.... ~_.--~~ i~

I
Guarded Exchange
I

Alphapointe

Securus Technologies, Inc.

•

In mid-2008, HlG Capital, our equity sponsor, chose to bring in a new senior management team to
run the company, led by Richard A. Smith, a seasoned Chief Executive Officer with more than 39
years of telecommunications experience. Mr. Smith brought with him a highly talented group of
executives, having worked with each of them an average of 11 years at prior companies. Mr. Smith
and Securus' executives possess over 190 years of combined telecommunications and/or offender
telecommunications experience. Many members of the current executive team previously ran a
highly successful publicly traded competitive local exchange carrier ("CLEC") called Eschelon
Telecom, Inc. (NASDAQ: ESCH). At this company, the management team grew this business from
inception and sold it in August 2007 to Integra Telecom, Inc. (a private CLEC) for over $710 million
dollars.
Securus' executive management team and biographies are presented as follows .

---

[DSECVRYS'

275

Securus Management Team
Officer

I Age

Industry
Experience

Joined
Securus

Position
--_ .. _-----

- - - -

Richard A. Smith

June 2008

Chief Executive Officer and President

William D. Markert

June 2008

Chief Financial Officer

Robert E. Pickens

September
2008

Chief Operating Officer

Arlin B. Goldberg

September
2008

Chief Information Officer

Dennis J. Reinhold

August
2005

Danny de Hoyos

September
2008

Vice President, Customer Service

Kathryn S. Lengyel

June 2007

Vice President, Human Resources

November
2008

Vice President of Enterprise Program
Management & Corporate
Development

Patrick Brolsma

Larry Ehlers

January
2009

Joshua E. Conklin

December
2009

Vice President, General Counsel and
Secretary

•

Vice President, Applications
Vice PreSident, Sales

Richard A. Smith
President and Chief Executive Officer
Richard A. Smith has served as President and Chief Executive Officer of the Company since June
2008. Mr. Smith previously served as the Chief Executive Officer of Eschelon Telecom Inc., a publicly
traded local exchange carrier, from August 2003 through August 2007. Mr. Smith also served as
Eschelon's President, Chief Financial Officer, and Chief Operating Officer during his tenure. Prior to
joining Eschelon, Mr. Smith had multiple executive level positions at Frontier Corporation. Mr.
Smith holds an Associate Degree of Applied Science in Electrical Technology from the Rochester
Institute of Technology, a Bachelor of Science in Electrical Engineering from the State University of
New York at Buffalo, a Masters in Mathematics from the State University of New York at Brockport,
and a Masters in Business Administration from the University of Rochester's Simon School. Mr.
Smith previously served as a director of Integra Telecom, a privately held local exchange carrier
based in Portland, Oregon and was on the Board of the Upstate Cellular Network, a partnership of
Frontier Corporation and Nynex.

276

~ SECURUS'
~~_

•

William D. Markert
Chief Financial Officer

William D, Markert has served as Chief Financial Officer ofthe Company since June 2008. From
December 1999 to November 2007, Mr, Markert held executive level finance positions at Eschelon
Telecom, Inc. with his most recent position being Executive Vice President of Network Finance,
During Mr, Markert's employment with Eschelon, he was responsible for revenue and cost
accounting and reporting, network cost management, carrier access billing and revenue and margin
assurance. He also directed various merger and acquisition related projects, Prior to joining
Eschelon, Mr. Markert worked for Global Crossing Limited, a publicly traded communications
solutions company, in various financial, regulatory and operational management roles, Mr, Markert
holds a Bachelor's degree in Business Administration from the University of Wisconsin-Whitewater
and a Masters in Business Administration from the University ofSt. Thomas in St. Paul, Minnesota,
Robert E. Pickens
Chief Operating Officer

•

Robert E, Pickens, Chief Operating Officer has served the Company since September 2008, Mr,
Pickens has over 18 years of senior level telecommunications experience, Before joining Securus
Technologies, Mr, Pickens was Chief Operating Officer of Eschelon Telecom. During his eleven year
tenure with that organization, he held leadership positions in marketing, operations, and mergers &
acquisitions integration management. Mr. Pickens has a Bachelor of Science in Business degree in
Marketing and Management from the University of Minnesota Carlson School Of Management.
Arlin B. Goldberg
Chief Information Officer
Arlin B. Goldberg has served as Chief Information Officer of the Company since September 2008.

Mr, Goldberg has over 30 years oftelecommunication industry experience, Previously, Mr, Goldberg
served as the Executive Vice President of Information Technology for Eschelon Telecom from
October 1996 until July 2007, Prior to that, Mr, Goldberg served as Director of Information Services
at Frontier Corporation, and also as Director of Information Services for Enhanced
TeleManagement, Inc, Early in his career, Mr. Goldberg served in a variety of roles at Norstan
Communications Systems, Inc. Mr, Goldberg received his Bachelor of Science in Business degree in
Accounting from the University of Minnesota Carlson School of Management.
Dennis Reinhold
Vice PreSident, General Counsel and Secretary

•

Dennis Reinhold has served as Vice President, General Counsel and Secretary of the Company since
he joined us in August 2005, Prior to joining us in August 2005, Mr, Reinhold served as the
Associate General Counsel of SOURCECORP, Inc, (NASDAQ: SRCP), a public company with
approximately 7,000 employees worldwide that specialized in business process outsourcing of
critical data and documents, Prior to his position at SOURCECORP, Mr, Reinhold served as Division
General Counsell Director of International Legal Affairs and Assistant Secretary for AAF-McQuay.
Inc, Mr, Reinhold has over 20 years oflegal experience, both in law firms and in-house positions,
with an emphasis in practicing in the areas of corporate and international law, Mr. Reinhold has a

277

Patrick Brolsma
Vice President of Enterprise Program Management Office and Corporate Development

Patrick W. Brolsma has served as Director of Enterprise Program Management Office and Corporate
Development since November of 2008. Mr. Brolsma has over 15 years of senior level
telecommunications experience. Prior to joining Securus, Mr. Brolsma spent eight years with
Eschelon Telecom where he held leadership positions in Operations, Marketing, and Mergers &
Acquisitions. Before Eschelon, Mr. Brolsma held various management positions at US West (Qwest),
Sprint Communications. and Unisys. Mr. Brolsma has a B.S. degree in Computer Science and
Marketing from Minnesota State University in Mankato, Minnesota.
Larry Ehlers
Vice President of Applications

•

Larry V. Ehlers has served as the Vice President of Applications since January of 2009. Prior to
joining Securus Technologies, he was Vice President of OSS & Applications at Eschelon Telecom in
Minneapolis, Minnesota from 2005 through 2008 and served as Vice President of Corporate
Systems at Advanced Telcom in Salem, Oregon from 2000 through 2005 prior to its acquisition by
Eschelon. He was the Director ofinformation Technology and Operations at Quintessent
Communications and a consultant with Network Designs Corporation in Seattle, Washington. Prior
to Network Designs Mr. Ehlers served in a variety ofInformation Technology roles within the
manufacturing industry. Mr. Ehlers received his Bachelor of Science degree from Iowa State
University and holds multiple information technology certifications.
Joshua Conklin
Vice President of Sales

Joshua Conklin has served as Vice President of Sales since December of2009. Mr. Conklin has the
responsibility for all new and existing facility sales for Securus. Prior to joining Securus, Mr. Conklin
was Senior Vice President and General Manager of California and Nevada for Integra Telecom Inc.
In this role, Mr. Conklin had full operational responsibility for Integra Telecom of California and
Nevada including sales, customer service, network operations, new customer provisioning, and
long haul network operations for the bulk ofIntegra's network in the western United States. Prior
to joining Integra. Mr. Conklin served with Eschelon Telecom Inc. as Senior Director of Network
Sales for Colorado, Minnesota, and Utah. In this capacity, Mr. Conklin was responsible for new
acquisition sales in over 40% of Esche Ion Telecom's network footprint. Mr. Conklin also held
several other sales roles within Eschelon including Sales Director, Sales Manager, and Sales
Training Manager over his 10-year career with Eschelon. Mr. Conklin holds a Bachelor of Business
Administration degree from West Texas A&M University.

Financial Stability

•

Securus has never been in a better financial position than it is today. In March 2010, we received
debt ratings upgrades by both Moody's and Standard and Poor's because of our strong earnings
growt\l that has allowed us to deleverage our business and reduce financial risk. These debt ratings
announcements can be made available, in confidence, upon request. Our S&P debt rating is now
55% lower than our largest competitor.

r=:> SECq~~S-

---

279

Please refer to "Appendix H: Securus Certified Financial Statement," for our 2009 Form lOoK.
In the past, we had been the only SEC registered offender telecommunications provider in the
sector. Because of our strong earnings and cash flow growth we have generated the past two years,
we successfully refinanced our debt on April 30,2010. This refinancing allowed us to pay back our
publicly traded high yield bonds. With this action, we took the company private-meaning we are
no longer required to report our financial results to the public. Because we are now considered a
private company, Securus would be willing to share any future quarterly company results, in
confidence, upon request.

Huber .. Associates
Huber & Associates is proud to be in its 25 year of business. In all of those years, Huber &
Associates has never maintained any long-term debt. We have substantial lines of credit with our
suppliers such as Arrow Electronics (the largest IBM distributor), Ingram Micro, Tech Data, and
IBM. We also have an excellent relationship and line of credit with Central Bank. You may contact
Mr. Kevin Callaway at Central Bank (573-634-1145) for a reference. We typically maintain a large
cash balance - at the printing of this response we had over $4,500,000 in cash available.
In both 2010 and 2009, we had $25 million and $27 million respectively in sales, making Huber &
Associates one of the largest IBM Business Partners in the Midwest. In the summer of 2004, we
moved our headquarters into our newly renovated, multi-million dollar facility, containing roughly
20,000 square feet of office space, classroom space, and raised floor computer room space. This
facility is helping Huber & Associates expand and better support our clients by allowing us to
provide additional training, development, testing, implementation, disaster recovery and high
availability services.

•

ShawnTech COlnmunications, Inc.
ShawnTech provides installation, maintenance, and support services for inmate calling solutions
and is the current provider for the Missouri Department of Corrections. ShawnTech is the leading
independent provider of these services with experience on all major call processing platforms in
over 350 correctional facilities nationwide, which is the quality benchmark for the industry.
ShawnTech's service to platform providers minimizes system and phone downtime, resulting in
greater call revenues, higher customer satisfaction, and ultimately contract retention and
extensions. Shawn Tech services result in system stability at correctional facilities, as well as
reliable and consistent support from experienced and trained technicians.
ShawnTech Communications was established in 1986 to provide reliable telecommunications
services. Now entering their 25th year of service, their service offering has grown to include
installation, maintenance services, site administration, innovative solutions, and IT services to the
corrections industry. They currently serve the needs of facilities in nine states and over 350
locations. ShawnTech is a minority-owned business with annual sales of $8.6M, as of our latest
fiscal year, 2010. ShawnTech Communications, Inc. has a $1.75M line of credit through Key Bank

280

[;:) SECURUS~>

. . . ._

•

MO Contract with Securus 2011 Part 6

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