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IL Contract -- Consolidated Communications Response to Clarification Questions 2002

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ftConsolidafed

-"Communications
Fut)1;c Sen/ices
121 South 17th Street
P.O. 80x 7001
Mattoon. IfOnois 61938-7202
Addrrlss SetVice Requested

July 24,2002
Ms. Kim Ahrner
Department ofCentral Management Services
Contract Administration
704 Stratton Building
Springfield, IUinois 62706
Dear Kim:
Please accept CCPS's response to the clarification questions dated July 19, 2002. I have enclosed one
original and three copies within a scaled envelope.

If further clarification is required please don't hesitate to contact me ~ith any questions. 1 can be reached
at:

Susan Montague
Product Manager
Consolidated Communications Public Services
217-234-9947 work
217-258-8434 fax
smontague@mcleodusa.com

Susan Montague
Product Manager

Consolidated Communications Technical Clarification #1
Item 1 Section 4.1.4 RecorderlMonitoring Equipment
Per Addendum #3 dated May 8, 2002, it is the State's intent to replace existing
recorder/monitoring equipment. You must comply with this requirement in order for
your proposal to be considered. Your response indicated that you intend to reuse the
existing recording equipment owned by the State. Please clarify. If your clarification
changes your original pricing proposal, you must submit the change in a separate sealed
envelope clearly marked REVISED PRICING.
CCPS will replace the State of Illinois existing recording/monitoring equipment with
CCPS purcbased recording / monitoring equipment. This clarification will not
change the pricing proposed in our original RFP response.
Item 2 Section 4.1.7 Handicap Requirements
Your response to this section omitted our requirement ··All telephone handsets will be
hearing aid compatible." Please respond to this requirement.
CCPS will provide telepbone handsets that are hearing aid compatible.
Item 3 Section 4.3.1.1 Management of the Inmate Calling Database
Your response to this Section was incomplete. In addition, your response included
procedures which will not be in place until next calendar year (implementation of the
Reception and Classification Centers). Please clarify.
The incomplete sentence should read; we will block the customer's ANI then do a
query for all the PIN s according to the specific institution or any institution under
the CCPS jurisdiction.
Currently we receive the 5-digit number on the daily OTS feed from the State of
Illinois. This will remain until the State implements the assigning of the S-digit
number from the Reception and Classification Center.
Item 4 Section 4.3.1.10 Access to the Administration and Management System
Are the functions of the workstations available on a point and click basis to select and
print reports? Please clarify.
The functionality of the administrative terminal is based on both point and click
and menu driven capabilities. All runctions related to recording and/or monitoring
(i.e. actual monitoring, recording, reports, blocking, etc.) as well as establishing
communications between the individual workstation and the administration
computer in Mattoon include point and click accessibility. CCPS provides the
flexibility of multiple reports based on criteria selected by an individual. The
criteria would be entered into the administrative terminal on a menu driven basis.

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Item 5 Section 4.6.3 Backup Service
In the event of a total automation outage. your response indicated that inmate calls would
be routed through live operators. Would these calls be handled only through CCPS
operators and how would the operators identify the call being from an inmate? Please
clarify.

Illinois Consolidated Telephone Company employs the operators, which is the
parent company for CCPS. The individual ANls would be loaded into the live
operator database as originating from a State of IJlinois Inmate facility. The AJ.'JI
would appear on the operator screen identifying as originating from an inmate line
and collect only restrictions would apply.
Item 6 Section 5.1 Site Administrators
Your response indicates that you will provide " ....a Site Administrator to collect IPINs on
a daily basis." Please clarify the number and location(s) of Site Administrators you
intend to use statewide.

The CCPS field operation technicians administrate the IPIN functions. Please refer
to item 7 for a detailed list of technicians.
Item 7 Section 5.2 Maintenance Plan
Please clarify how many technicians you intend to use statewide and their locations and
whether or not you will perform any remote testing for preventative maintenance.

Currently CCPS maintains 21 State of Illinois facilities with 6 field technicians
located throughout tbe State of Illinois. CCPS will add approximately 3 additional
field technicians. CCPS technicians are located in the Northern, Central, and
Southern regions throughout the state. Please refer to the updated flowchart for
specific towns. CCPS will evaluate the need for additional support with the
guidance of the individual wardens.
CCPS performs remote diagnostics as a preventative maintenance measure. This
wiD continue from botb tbe field technicians as wen as the Engineering Analyst
located in our Central Office in Mattoon, Illinois.
Item 8 Section 6.1 Account Team Organization
Physical locations and contact numbers were not included in your response as requested.
Please provide this information.

Please refer to the attacbed flowchart.

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