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I Amendment #l
I Orlgillal Contract CMS # 82140
I Amendment CMS# 86708
This Amendment to the above-referenced Original Contract (hereinafter called the Contract) is entered into by
and between Global Tel*Link Corporation (hereinafter called "GTL" or "Contractor" or "Company"). and the
STATE OF COLORADO acting by and through the Colorado Department of Corrections (hereinafter called the
"State" or "CDOC" or "Premises Provider").
EFFECTIVE DATE AND ENFORCEABILITY
This Amendment shall not be effective or enforceable until It is approved and signed by the Colorado State
Controller or designee (hereinafter called the "Effective Date"). The State shall not be liable to pay or reimburse
Contractor for any perfonnance hereunder including, but not limited to, costs or expenses incurred, or be bound
by any provision hereof prior to the Effective Date.
The CDOC entered Into a contract with GTL in which GTL has agreed to provide Inmate Telephone Services
("ITS") for the term of this Contract. Under this Amendment to the Contract, the CDOC also desires to
Implement E:lblblt B (Mobility Service), E:lblblt C (Video Visitation and Management Solution), and E1hlblt
D (Payment Solutions, Inmate Trust Deposits).
CONSIDERATION-COLORADO SPECIAL PROVISIONS
The Parties acknowledge that the mutual promises and covenants contained herein and other good and valuable
consideration are sufficient and adequate to support this Amendment. The Parties agree to replacing the
Colorado Special Provisions with the most recent version (if such have been updated since the Contract and any
modlflcatlon thereto were effective) as part consideration for this Amendment.
LIMITS OF EFFECJ'
This Amendment is inCOIJIOraled by reference into the Contract, and the Contract and all prior amendments
thereto, if any, remain in Ml force and effect except as specifically modified herein.
Tha Contract and all prior amendments thereto, If any, are modified as follows: E1hlblt B (Mobility Service),
E:lblhlt C (Video Visitation and Management Solution), and E:lblblt D (Payment Solutions, Inmate Trust
Deposits) are hereby implemented and made effective upon the execution of the Amendment #1 to the original
Contract Elhlblt B (Mobility Service), Elhlblt C (Video Visitation and Management Solution), and E1blhlt D
(Payment Solutions, Inmate Trust Deposits) are attached for reference only; no changes have been made to any
exhibit as contained in the original Contract.
This Amendment shall lab effect on the Effective Date.
ORDER OF PRECEDENCE
Except for the Special Provisions, In the event of any conflict, Inconsistency, variance, or contradiction between
the provisions of this Amendment and any of the provisions oftbe Contract, the provisions of this Amendment
shall In all respects supersede, govern, and control. The most recent version of the Special Provisions
incmporated into the Contract or any amendment shall always control other provisions in the Contract or any
The Remainder of this Page Intentionally Left Blank
Page I of IS
THE PARTIES HERETO HAVE EXECUTED THIS AMENDMENT
• Persons signing for Contractor hereby swear and affirm that they are authorized to act on Contractor's
behalf and acknowledge that the State Is rel In on their re resentatJona to tbet effect.
Global Tel*Link Corporation
Jeffrey B. Haidinger, President and COO
STATE OF COLORADO
John W. Hickenlooper, Governor
Colorado Department of Corrections
Rick Raemisch, Executive Director
By: Jeffi'cy B. Haidinger, President and COO
By: Dennis Dunsmoor, Director
Colorado Correctional Industries
Date: _ _
I [. _
ALL CONTRACTS REQUIRE APPROVAL BY THE STATE CONTROLLER
CRS §24-30.202 requires the State ContToller to approve all State contracts. This Amendment 1.9 not veUd
unCU signed and dated below by the State Controller or delepte. Contractor ls not authorized to begin
performance until such time. If Contractor beglna performing prior thereto, the State of Colorado II not
obi steel to a Contractor for such rformance or for an oods and/or service& rovlded hereunder.
Robert Jaros, CPA, MBA, JD
;. ._ _.._ _ _ __
By:_ _ _
Lenny Merriam, Controller Delegate
EXHIBIT B- MOBILITY SERVICE
Overview. Company shall supply the products and services needed to deploy
Company's enhanced communications services ("Moblllty Service#) at certain
Premises Provider locations, as further described In this Exhibit. Inmates shall
have access to the Moblllty Service through the Tablets (85 defined below). The
Tablets shall connect to Company's secure network through wireless access
points deployed at the Locations (85 defined below), provided, however, that
access In any Location may not be ubiquitous, and may have gaps, depending on
Deployment Locations. The Mobility service shall be deployed at the locations
listed In the table below (Individually "Location• and collectively "Locations").
Company reserves the right to terminate the Mobility service at any Location and
all Locations If equipment Is subjected to recurring vandalism or there Is
Insufficient revenue to warrant the continuation of the Mobility Service at such
Locatlon(s), lndudlng the failure by Company to recover the Expenditure (as
defined below) within twenty four (24) months followlng the deployment of the
Moblllty Service at the Locations.
Location Description # of Tablets to be
Buena Vista lBVCF)
Kit Carson CKCCF)
San caries CSCCF)
ECAN East canon
Pueblo = Pueblo Complex
Company Provided Equipment, Services and cabling. Company shall supply
equipment, services, and cabling at no cost to Premises Provider, as follows.
Company shall retain all right, title, and Interest In and to all equipment
(lndudlng any associated hardware and software), and services supplied.
Cabling shall become the property of the Premises Provider upon the expiration
of the Agreement. Upon termination of Moblllty Service In any Locatlon(s),
Premises Provider shall collect and deliver to company all Tablets assigned to the
Locatlon(s) and provide Company a reasonable opportunity to collect all
associated equipment and hardware (except cabling).
a. Equipment and Hardware.
I. Tablets. Company shall supply up to Eighteen Thousand (18,000)
Inspire"' mobile tablets (lndlvldually ~Tablet" and collectlvely
"Tablets") for the duration of the Agreement, subject to the following
1. Each Inmate assigned a Tablet must agree to accompanying
terms and conditions In order to be granted use of the Tablet.
2. company shall provide one set of earphones to each Inmate
supplied a Tablet, and shall supply replacement earphones for
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purchase by the
3. Company shall not replace or repair any Tablet that Is damaged
or destroyed by willful act, as determined In Company's
4. Company shall replace or repair on a one-time basis per Inmate
any Tablet that Is damaged or destroyed for reasons other than
a willful act, subject to the following:
a. Company shall have no obligation during any twelve
(12) month period to replace or repair In any housing
unit within a Location more than five (5) Tablets or a
number of tablets equal to five (5%) percent of the
Tablets deployed at that housing unit, whichever Is
b. company may cease providing the Mobility Service at
any housing unit within a Location, and remove the
Tablets deployed to that Location, If Company has
repaired and/or replaced In any twelve (12) month
period ten (10) Tablets or a number of Tablets equal to
ten (10) percent of the Tablets deployed at that housing
unit, whichever Is greater.
5. Company may replace, upgrade, or substitute any or all of the
Tablets at any time.
II. Additional Hardware and cabling. Company shall provide all hardware,
cabling, and circuits necessary to deploy the Moblllty service at the
Locations, subject to the following.
1. Charging. Company shall supply one (1) wall charger with each
2. Access Points. company shall Install access points to enable
access within each Location, as reasonably permitted by layout
and other characteristics of the Location.
I. Telephone Calls.
company shall enable Tablets for outbound
telephone calls through the Inmate telephone platform Company
operates on behalf of Premises Provider. The calls shall Include the
features and functlonallty associated with the Inmate telephone
platform, Including system settings, Investigative capabilltles, and
security features. Inmates shall use headphones, which are equipped
with a microphone, to complete calls.
II. content. Company shall make available for purchase certain content
that may be loaded on or accessed through the Tablets, Including
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music, games, email, and such other content as may be agreed upon
In writing by the Parties. The content shall be provided on subscription
bases that terminate upon Company no longer providing Premises
Provider with the Moblllty Service, the release or transfer of the Inmate
for the Tablet, Including nonpayment for a subscription. Applications
shall be supplied on a rolling basis as soon as reasonably practicable
following deployment of the Moblllty Service. Company reserves the
right to alter or discontinue any content. Company shall work In good
faith to supply educational content through the Tablets that Is
generally suitable for the Inmate population based on Industry
standards and Premises Provider requirements, except, however,
Company shall not be required, and Premises Provider shall assume,
any cost of delivering such content to Inmates that exceeds In any
year a retail value of $500,000.
Ill. Debit Link Accounts. All Inmate content and email purchases (not
lndudlng charges for Inmate telephone calls) shall be completed using
Link Units, which each Inmate or their friends or family may purchase
through a special purpose account created for the Inmate (lndlvldually
"Debit Link Account" and collectively "Debit Link Accounts").
purchased, Link Units may only be returned to an Inmate's trust
account or otherwise redeemed by the Inmate (as applicable) upon
termination of the Moblllty Service at all Locations or upon an Inmate's
release. All Link Units purchases by Inmate friends or family are final.
Inmates may fund the Debit Unk account by transferring monies from
their trust account. Company does not charge fees associated with
transfers from the Inmate trust account. Inmate friends and Family
may fund an Inmate's debit link account by deposits made through the
Company web site or IVR. There are transaction fees associated with
friends and family deposits made through web and IVR based on the
Transaction Fees For Debit Unk Accounts
Un to ~20
20.01 to $100.00
100.01 to: 200.00
200.01 to' 300.00
* The maximum single deposit amount Is $300.
Iv. Support and Maintenance. Company wlll provide all support and
maintenance services for the Moblllty Service, lndudlng the Tablets,
subject to the !Imitations described herein. Company will respond
promptly to all support requests, provided, however, reports or
requests Involving the security features of the Tablets shall have
priority. Premises Provider acknowledges that the resolution of certain
hardware and software events shall be subject to supply chain lead
times, and that Tablets shall not be available while being repaired or
Pricing. Company may apply the following charges on the use of the Tablets,
provided, however, that Company may In Its discretion change any pricing other
than pricing for Inmate telephone calls.
a. Inmate Telephone Calls: Inmate telephone call charges are as set forth In
Exhibit A of this Agreement.
b. Email: $0.49 per message sent, provided, however the rate shall Increase In
accordance with Increases by the U.S. Postal Service for the cost of flrst class
c. Games. Tiered monthly subscription, priced from $5.00 to $15.00 per month.
Games may also be sold on an Individual basis or provided for free.
d. Music: Up to $19.99 per one month subscription. For current Inmates (who
are assigned a Tablet) who have already purchased music from the previous
tablet vendor at Premises Provider facllltles, Union Supply, Company shall
credit each such Inmate's Debit Link Account with a value equal to the
amount the Inmate spent on music with Union Supply, up to an aggregate
amount, for all Inmates combined, of $300,000. If the aggregate purchases
from Union Supply exceed $300,000, each Inmate shall be credited a
percentage of what they spent, determined by dividing $300,000 by the total
amount spent by all the Inmates. Inmates shall be able to spend these
credits on streaming music, email, e·books, games or any other paid content
available through the use of the Tablets.
e. Replacement Headphones: Up to $2.49.
Replacement wall chargers: Up to $6.99.
Premises Provider Obligations.
a. Technology. Premises Provider must allow:
I. The lnstallatlon and use of Wl·FI at all Locations;
II. the use of wired earphones and lithium batteries for the Tablets;
Ill. Inmate access to electrical outlets for wall chargers (as applicable);
iv. to be accessed through the Tablets wireless Inmate telephone calls,
music, paid games, Inmate email, and any other content agreed upon
by Premises Provider and Company.
b. Operations. Premises Provider must:
I. Assign a unique Tablet to each Inmate having access to a Location and
ensure that Inmates only use their assigned Tablets;
II. allow and facilitate the sale of earphones and other Tablet accessories
through its commissary without mark up;
111. allow the creation of Debit Link Accounts for Inmates and the exclusive
use of Link Units for the purchase of content in connection with the
Iv. facilitate the Integration of Inmate Debit Link and commissary accounts
for the real-time exchange of funds, at no charge to Company by
either Premises Provider, or Its third-party vendors, If any;
v. allow inmate per-call duration of not less than sixty (60) minutes;
vi. allow the use of Tablets throughout the Locations;
vii. facilitate the recycling and reuse of tablets each time a Tablet Is re·
assigned to a new Inmate;
viii. provide Company with secure space to store Tablets and other
Company equipment associated with the Moblllty Service;
ix. provide at Its expense all necessary power and power source; and
x. designate a single point of contact who Is authorized to act on behalf
of the Premises Provider on all matters Involving the Mobility Service.
Use and Alteration. Premises Provider shall assign and distribute Tablets to
inmates In accordance with the process agreed upon by the Parties. Premises
Provider shall only allow the Tablets to be used for their Intended purpose,
and shall not allow any third party to, tamper with or otherwise modify the
Tablets or associated software, or connect the Tablets or associated software
to any hardware or software that is not provided by Company for use with the
a. Monitoring and Recording. Premises Provider acknowledges that the Moblllty
Service provides Premises Provider with the ability to monitor and/or record
use of the Tablets, Including the ability to monitor and record calls made
through the Tablets, read emails sent through the Tablets, and monitor
content streamed or otherwise loaded on the Tablets. Premises Provider
further acknowledges and agrees that Company has no responsibility to
advise Premises Provider with respect to any law, regulation, or guideline that
may govern or control the recordatlon or monitoring by Premises Provider of
the use of the Tablets, or compliance therewith.
Premises Provider has its
own legal counsel to advise It concerning any and all such law, regulation, or
guideline, and compliance therewith, and makes Its own determination on
when and how to use the monitoring and recording capabilities supplied
through the Agreement. Company disclaims any responslblllty to provide,
and In fact has not provided, Premises Provider any legal advice concerning
such applicable law, regulation, or guideline, or compliance therewith.
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COMPANY AND lTS SUPPLERS SHALL IN NO WAY BE RESPONSIBLE, OR
UABLE FOR, AND COMPANY IN NO WAY, GUARANTEES THE SAFETY,
EFFICACY OR USE OF, THE TABLTES, HEADPHONE CORDS OR OTHER
ACCESSORIES, OR THE USE OF ANY DEVICE OR ACCESSORY IN ANY
RELATED ACTIVITIES BY ANY TABLET USERS, INMATES OR COUNTY
PERSONNEL. FURTHEMORE, COMPANY AND lTS SUPPUER ARE IN NO
WAY RESPONSIBLE FOR ANY PHYSICAL HARM OR OTHER INJURY,
FORESEEN OR UNFORESEEN, IN THE USE OF THE TABLETS,
HEADPHONES, OR RELATED ACCESSORIES. PREMISES PROVIDER IS
SOLELY RESPONSIBLE FOR KEEPING CORDS AWAY FROM THOSE WHO
PRESENT RISK TO THEMSELVES OR OTHERS.
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EXHIBIT C - VIDEO VISITATION AND MANAGEMENT SOLUTION
Video Visitation and Management Solution
Company shall provide a complete, secure Video Visitation System (WS)
solution to facllltate offender communications with famllles, friends, and
Company's WS Is an all-encompassing solution developed specifically for
correctional facllltles. The system's modular design allows the
Implementation of the functionality that CDOC Is currently seeking with
addltlonal functlonallty available for deployment and activation as policies
and other factors change over time. Managing face-to-face visits, on-site
visits, or remote visits can all be done using this modularly-based platform,
equipping CDOC with tools to effectively manage every aspect of the Inmate
visitation environment. Our scalable visitation management software has an
easy-to-use Interface that allows CDOC to deliver exceptional service to the
community and greater security for the faclllty while ellmlnatlng the chaos
so often associated with visitation.
Company shall be responsible for: a) furnishing, Installing, repairing and
servicing the equipment listed below; b) the performance (alone or through
others) of all validation, bllllng, outclearlng and collection services; and f)
the handllng of all bllllng and other Inquiries, fraud control, and all other
services essential to the performance of the Company's obllgatlons
hereunder. The Company reserves the right to control unblllables, bad debt
The Installation of software and/or hardware on Company provided
equipment Is prohibited unless authorized. System conditions can change
and become unstable with the addition of software other than that Installed
by the Company. The Company does not warranty, troubleshoot, or
maintain any system that contains software Installed by a third party. The
Company assumes no llablllty for any data stored on third party equipment.
Company also does not furnish, maintain or provide consumables for
peripheral equipment. Consumables consist of Items such as printer paper,
cassette tapes, compact disks, etc.
Premises Provider and Company shall use best efforts to promote video
visitation at the Faclllty for paid remote video visitation, Including: 1) make
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video visitation available for paid remote visits for at least 12 hours a day
every day, without Inmate session !Imitations except In connection with
dlsclpllnary action; 2) allow Company to promote the use of video visitation
through, among others, the distribution of promotional material at Facility
locations, IVR recordings, the Web, and press releases; 3) Allow Company to
have promotional pricing to make video visitation an attractive alternative.
Monitoring and R.ecordlng
Premises Provider agrees that Company has no responsibility to advise
Premises Provider with respect to any law, regulation, or guideline that may
govern or control Video Visitation recordatlon or monitoring by Premises
Provider, or compliance therewith. Premises Provider has Its own legal
counsel to advise It concerning any and all such law, regulation, or guideline,
and compliance therewith, and makes Its own determination on when and
how to use the video visitation monitoring and recording capabllltles supplied
through this Agreement. Company disclaims any responsibility to provide,
and In fact has not provided, Premises Provider any legal advice concerning
such applicable law, regulation, or guideline, or compliance therewith.
Premises Provider acknowledges that all video visitation detail records (DRs)
and video visitation recordings contained In the equipment are the exclusive
property of the Premises Provider for the term of this Agreement and any
resulting extensions of this Agreement; provided, however, that Company
shall have the right to use the DRs and recordings to respond to legal
requests, to provide the services under this Agreement.
• Visitation Software Deployment Strategy
o Company shall deploy a hosted application server In the
Company video visitation data center. A Gatekeeper server,
Recording server, and Storage server shall be Installed onslte at
one DOC faclllty to Increase performance and decrease Internet
bandwidth requirements. The servers shall be deployed at
whichever facility shall be handling the highest volume of video
visits (onslte or remote visits) and the highest volume of live
video visitation monitoring.
• Visitation Scheduling
o Unlimited number of user licenses for the Company Scheduling
o Facility Registration and Scheduling
o Public Web-Based Registration and Scheduling
• Multlllngual web Interface (English, Spanish)
o Professional Web-Based Registration and Scheduling
o Visitor Kiosk Registration and Scheduling
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Face-to-Face, On-Premises, and Remote Visitation Management
o Manage publlc and professional visits
o Manage non-contact and contact visits
o Manage on premises video visitation and remote video visitation
o Establish set schedules for non-contact visits, contact, visits, on
premises video visits, and remote video visits
o Officer check In for all on premises visits
o Officer video check-In prior to remove video visitation start
Fully Configurable Policies
o Quotas for Inmates and visitors, by day or by week, ability to set
different quotas for different housing units
o Assign staff users to user groups with specific privileges
o Inmate and visitor restrictions
Automated Conflict Checking
o Inmate and Station Availability
o Event Management
o Inmate and Visitor Quotas
o Housing Unit Visitation Schedules
o Inmate and Visitor Restrictions
o Visitation Center Hours
o Number of Visitors Per Visit
o One-way data transfer from OMS: XML view or Database View
o Option to Import Inmate events from OMS Including restrictions
and approved visitors (requires XML integration)
Live Monitoring & Recording
o Live audio and video monitoring for all public video visits
(professional video visits are encrypted to prevent live
o Recording of all public video visits (professional video visits are
encrypted to prevent recording). Recorded visits to be stored for
o Automated Inmate Updates and Cancellation Notices
o cancellation notices via email and automated phone messages
o Upcoming visitation reports for an entire facility or specific
o Who visited whom and how many times (day, week, month,
o Visitation types (e.g. normal, professional, etc.)
o Visitations by housing unit, day of the week, or specific time,
o Housing Unit Reports- which station an Inmate needs to be at,
and at what time
o Formats Include PDF, XLS, and HTML
o Total visitations by day, week, month, etc.
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Visitor Warrant Check
o Allows facility to export visitor registration Information for 3rc1
party warrant check services and Import warrant check results
550 Inmate Visitation Units
60 Visitor Visitation Units
Any on-premise video visits beyond those free visits that are required by law
will Incur a charge of $0.40 per minute for the duration of the visit.
Remote video visits shall be charged in accordance with the table below.
There shall be 10 and 25 minute visits allowed.
Charae to Vlsltlna Partv
EXHIBIT D - PAYMENT SOLUTIONS, INMATE TRUST DEPOSITS
Inmate Trust Deposits
Company's best-In-class Inmate trust deposit solutions ("Company Payment
Solutions") offers correctional facllltles an end-to-end system for the tlmely
and secure processing of funds. Our solution starts from the moment the
prisoner arrives at a CDOC faclllty untll he or she Is released. Our solution
helps automate labor-Intensive and time-consuming processes while
providing seamless, real-time Integration across accounts and transactions.
Company shall be responsible for: a) furnishing, lnstalllng, repairing and
servicing the equipment needed for all payment channels described below;
b) the transfer of all funds accepted via any of Company's payment
channels; and c) supplying marketing and promotional materials. Company
shall Initiate an Automated Clearing House ("ACH") credit to Premises
Provider's designated bank on the next business day after the deposits are
authorized and accepted by Company. Company reserves the right to
Implement controls necessary to limit bad debt and fraud, Including llmlt the
number of deposits Into any one account, provide a deposit llmlt or celllng
for a slngle transaction, and restrict the number of payments from any
source or tndlvldual.
Premises Provider shall: a) provide access to power for kiosks; b) work with
Company to promote the Company Payment Solutions being provided; c)
make Inmate friends and famlly aware of the availability of the Company
Payment Solutions through the Premises Provider website and other
mutually agreeable methods of advertising; d) provide a reference llnk from
the Premises Provider website to a URL designated by Company for the sole
purpose of promoting the Company Payment Solutions. Premises Provider
shall cooperate with Company In Its efforts to prosecute fraudulent
transactions and recover bad debt, Including provide account user
Information and balances.
Lobby Kiosk - Located In areas agreed upon by Premises Provider
Company's Lobby Kiosks accepts cash, credit/debit
cards from friends and famlly who want to add monies to inmate trust
Pago 14 of IS
Mobile - Company provides Android & Apple downloadable mobile
apps and a mobile-friendly website to facilitate credit/debit card
payments from a smartphone.
Online - Users can complete a transaction In minutes by accessing
Company's onllne, secure website portal and entering the required
account Information. It Is secure, convenient, easy, and fast with
onllne support available If users have questions.
Phone- Provides a toll-free number that walks users through a
transaction step-by-step to make a secure transaction on their phone
using either a land line or cell phone.
Walk-In Retail - Payments can safely and securely conduct
transactions at select retailers through a network of neighborhoodbased payment centers across the country using cash or credit/debit
cards. Users simply Inform the store clerk they are making a
Company payment and provide the Faclllty# (DOC ID) and the
Trust Fund Deposit
cc/de Fee (all channels)
Cash - Lobby Kiosks
$20.01 - $100
$100.01 - $200
$200.01 - $300
Maximum single deposit amount is $300.00.
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