Prison Phone Justice

INFORMATION PROCESSING SYSTEMS AGREEMENT
#10ITZ0119MA
Between

. THE STATE OF CONI"mCTICUT
Acting by its

DEPARTMENT OF ADMINISTRATIVE SERVICES
And

Securus Technologies, Inc.

TABLE OF CONTENTS
1. TERM OF AGREEMENT ................................................................................ , ...... ..4
2. DEFINITIONS ....................................................................................................... 4
3. ACQUIRING DELIVERABLES ......... : .............................................................................. 6
4. PROJECT MANAGER ........................................................ :.................................... 7
5. CHANGE ORDERS ............................. ~ .................................................................. 7
6. DELIVERY, INSTALLATION & DEINSTALLATION................................................... 8
7. DELIVERABLEEVALUATION & ACCEPTANCE.: ..................................................... 8
8. PAYMENTS & COMMISSION .................................................................................. 9
9. SOFTWARE MAINTENANCE & SUPPORT ................................................. ;.............. 10
10.SYSTEM RELIABILITY...................... ;............................................................................................. 10
11. HARDWARE MAINTENANCE & SUPPORT ............................................................ 10
12. SYSTEMWARRANTIES ....................................................................................... 11
13. OTHER WARRANTIES ........................................................................................ 11
14. PATENT, COPYRIGHT, LICENSE & PROPRIETARY RIGHTS ................................... 12
15. CONFIDENTIALITY; NONDISCLOSURE ............................................................... 13
16. DELIVERABLE REPLACEMENTS & UPGRADES .................................................... 14
17. DELIVERABLE ALTERATIONS ..................................... ; ..................................... 15
18. RISK OF LOSS & INSURANCE .............................................................................. 15
19. DELIVERABLE ALTERATIONS ............................................ :.............................. 16
20. FORCE MAJEURE ..............................................................................................16
21.·REMEDIES AND LIMITATIONS ........................................................................... 16
22. GENERAL PROVlSIONS ............................ :...................................., .................... 17
23. COMMUNICATIONS ........................................................................................... 19
24. AUDIT REQUIREMENT FOR STATE GRANTS ........................................................ 19
25. WHISTLEBLOWER PROVISION ........................................................................... 19
,

26. PUBLIC RECORDS PROVlSION ........................................................................... 20
27. FORUM AND CHOICE OFLAW ......................................... :.................... : .............20
28. TERMINATION...................................................................................................20
29. BREACH............................................................................................................ 22
30. REPRESENTATIONS AND WARRANTIES ................................ :............................. 22
31. DISCLOSURE OF CONTRACTOR PARTIES LITIGATION ........................................ 24
32. STATE COMPTROLLER'S SPECIFICATIONS ......................................................... 25
33. CIO SUBCONTRACT APPROVAL............................................................. ; ........... 25

2

34. RIGHTS TO AND INTEGRITY OF PUBLIC RECORDS .................•...•.................•. :.... 25
35. PUBLIC RECORDS AND FOIA.......................................................................•...... 25
36. DISCLOSURE OF PUBLIC RECORDS .................................................................... 25
37. PROFITING FROM PUBLIC RECORDS ................ '" ................. ~ ., ........................... 26
38. CONTRACTOR'S OBUGATION TO NOTIFY THE STATE CONCERNJNG PUBLIC RECORDS .•••.•••.•••.•26

39. GENERAL ASSEMBLY ACCESS TO RECORDS ........................................................ 26
40. CONT1NOITY OF SySTEMS .•...................... : ........................................................ 26
.41. TANGIBLE PERSONAL PROPERTY ............................... : ...................................... 28
42. INDEMNIFICATION ..... '" ...........•.................................... '" ....................•........... 29
43. SOVEREIGN IMMUNITY .........................................•...........................................30
44. SUMMARY OF STATE ETHICS LAWS ................................................................... 30
45. AUDIT AND INSPECTION OF PLANTS, PLACES OF BUSINESS AND RECORDS ..........30
46. CAMPAIGN CONTRIBUTION RESTRICTION .........................•............................... 31
47. EXECUTIVE ORDERS ............................ , .........•....................•............................. 31
48. NONDISCRIMINATION ..... '" ...................................•............•.............................. 31
49. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) ............ 34
50. OWNERSHIP OFDATA ...................................................................................... .40
51. TERMS.AND CONDITIONS .........•.........~ .............................................................. 41
"

52. WORKERS' COMPENSATION ........•.•...........................................•.....................• .41
53. ENTIRETY OF AGREEMENT ...............•............•.................•............................... .41

EXHIBIT 1 - NOTICE TO EXECUTIVE BRANCH STATE CONTRACTORS AND .
PROSPECTIVE STATE CONTRACTORS OF CAMPAIGN CONTRlBUTION
AND SOLICITATION LIM1TATIONS
EXHIBIT 2 - PROmCT IMPLEMENTATION DOCUMENT
EXHIBIT 3 - PROJECT IMPLEMENTATION SCHEDULE
EXHIBIT4-PRODUCTSCHEDULE
EXHIBIT 5 - SERVICE LEVEL AGREEMENT (SLA)

3

This Information Processing Systems Agreement hereinafter referred to as "this Agreement" is
made by and between the STATE OF CONN;ECTICUT, acting by its Department of
Administrative Services, hereinafter referred to as the "State," located at 165 Capitol Avenue,
Hartford, CT 06106,. and Securus Technologies, Inc., hereinafter referred t6 as the
"Contractor," having its principal place ()fbusiness at 14651 Dallas Parkway, Suite 600, Dallas,
TX75254.
The terms and conditions of this Agreement are contained.in the following sections:
Now therefore, in consideration of these presents, and for other good and valuable consideration,
the receipt and sufficiency of which the parties acknowledge, Contractor and the State agree as
follows:

1.

TERM OF AGREEMENT

This Agreement shall become effective upon its approval as to form by the Office of the
Attorney General of the State of Connecticut and shall continue for seven (7) years from date of
approval. The State may extend this Agreement in its sale discretion, prior to Termination in
accordance with the provisions of Section 28. TERMINATION OF AGREEMENT, three (3)
times for a period of one (l) year for each extension.
..
2.
DEFINITIONS
a) Acceptance Date: Completion of the Deliverable evaluation and acceptance period in
accordance with Section 7 oftbis Agreement, including signoff approval by the DOC Project
Manager.
b) Alteration: The modification, changing, refashioning, remodeling, remaking, revising or
reworking of any part of the System or Deliverable.
c) Claims: All actions, suits, claims, demands, investigations, and proceedings of any kind, open,
pending, or threatened, whether mature, un-matured, contingent, known or unknown, at law or in
equity in any form.
d) Confidential Information: shall mean any information about a client, including but not
limited to first name and last name, or first initial and last name, in combination with anyone or
more of the following related to such client: (a) Social Security Number; (b) driver's license
number or State-issued identification card number; (c) date of birth; and (d) financial account
number, or credit or debit card number, with or without any required security code, access code,
personal identification number or password, that would permit access to a client's financial
account. Without limiting the foregoing, Confidential Information shall also include any
information that the Department classifies as "confidimtial" or "restricted." Confidential
Information shall not include information that may be lawfully obtained from publicly available
sources or from federal, state, or local government records which are lawfully made available to
the general public. .
e) Confidential Information Breach: shall mean, generally, an instance where an unauthorized
person or entity accesses Confidential Information in any manner, including but not limited to
the following occurrences: (1) any Confidential Information that is not encrypted or protected is

4

misplaced, lost, stolen" or in any way compromised; (2) one or. more third parties have had
access to or taken control or possession of any Confidential Information that is not encrypted or
protected without prior written authorization from the State; (3) the unauthorized acquisition of
encrypted or protected Confidential Information together with the confidential process or key
that is capable of compromising the integrity of the Confidential Information; or (4) if there is a
substantial risk of identity theft or fraud to the client, the Contractor, the Department or State.

f) Contractor Parties: A Contractor's members, directors, officers, shareholders, partners, "
managers, principal officers, representatives, agents, consultants, employees or anyone of them
or any other person or entity with whom the Contractor is in privity of oral or written contract
and the Contractor intends for such other person or entity to Perform under this Agreement in
any capacity.
g) Deliverable: A Service being provided by the Contractor, which includes hardware, printers,
software, Licensed Software, inmate, visitor and intake telephones and all associated equipment
and Services as more fully set forth in Exhibit 2 - Project Implementation Document, whether
produced by the Contractor or by a third party as a supplier or subcontractor to the Contractor.
h) Deparhnent: Department of Correction (DOC).
i) Force Majeure: Events that materially affect the cost of the Goods or Services or the time
schedule within which to perform and are outside the control of the party asserting that such an
event has occurred, including but not limited to, labor troubles unrelated to Contractor, fallure of "
or inadequate permanent power, unavoidable casualties, fire not caused by the Contractor, acts of
terrorism, extraordinary weather conditions, disasters, riots, acts of God, insurrection of war.

j) Goods: For the purposes of this Agreement, all things which are movable at the time that this
Agreement is effective and which include, without limiting this definition, supplies, materials
and equipment, as specified in the Solicitation and set forth in Exhibit 2 - Project
. Implementation Document.
k) Improvement: Contractor changes made to Deliverables from time to time either to provide
additional functions for Department use or to correct errors and other Performance deficiencies
"
noted by the Department and reported to the Contractor.
1) Licensed Software: Computer program (s) provided by Contractor in connection with the
Deliverabh~s under an agreement where .the Department acquires a personal, non-exclusive, nontransferablc license (without the right to sublicense) to access and use certain software products
and materials but does NOT acquire the licensor's (1) title to the product nor, (2) liability for
payment of any tax levied upon the product, nor (3) liability for payment of any liability/caSUalty
premium for the product.
_m) Perform: For the purposes of this Agreement, the verb "to perform" and the Contractor's
performance set forth in Exhibit 2 - Project Implementation Document are referred to as
"Perform," "Performance" and other capitalized variations of the term.
n) POP (primary Operation Period): The days and hours of normal system operations and
availability, which is to be 24 hours per day, 7 days a week, as more fully set forth in Exhibit 2.
0) PPM (prime Period Maintenance): MaintenaQce services and/or technical support as more
fully set forth in Exhibit 2.

5

'p) Product Schedule: Exhibit 4 - Document which establishes the component or unit pricing,
and price schedules and terms as applicable, for every Deliverable available pUrsuant to this
Agreement.
q)Project Iinplementation Schedule: Exhibit 3 - Document which itemizes phases, tasks,
Deliverables and date of completion including where Department signoffs are to be taken.
r) Project Implementation Document: Exhibit 2 - Document which sets forth the Services and
Deliverables that are available pursuant to this Agreement.
s) Purchase Order: Document issued by the Department for one or more products or '
Deliverables in accordance' with the terms and conditions of this Agreement.
t) Records: All working papers and such other information and materials as may have been
accinnulated by the Contractor in Performing this Agreement, including but not limited to,
documents, data, plans, 'books, computations, drawings, specifications, notes, reports~ records,
estimates, surumaries, memoranda and correspondence, kept or stored in any form.
u) Site:: State location of inmate telephone services equipment including but not limited to,
computers, printers, or inmate telephones.
v) Services: The performance of labor or work, as specified in the Solicitation and set forth in
Exhibit 2 - Project Implementation Document.
w) Solicitation: A State request, in whatever form issued, inviting bids, proposals or quotes for
Goods or Services, typified by, but not limited to, an invitation to' bid, request for proposals,
request for information or request for quotes.

x) Specifications: Contractor's published technical and non-technical detailed descriptions of a
Deliverable's capabilities andlor intended use.
.
y) State: The State of Connecticut, including the Department and any office, department, board,
council, commission, institution or other agency or entity of the State.
z) System: Contractor furnished or otherwise supplied software and documentation that
collectively and in an integrated fashion fulfills the business and technical requirements of this
Agreement.
as) Termination: An end to this Agreement prior to the end of its term whether effected
pursuant to a right which'this Agreement creates or a breach,
ab) Title: All ownership, title, licenses, rights and interest, including, but not limited to,
perpetual use, of and to the Goods or Services.
ac) Warranty Period: The twelve (12) months following acceptance by the Department of the
System and successful completion of all System Acceptance Tests.

3.

ACQUIRJNG DELIVERABLES
a) TIllS MASTER AGREE.MENT WILL COVER A SERVICE BEING PROVIDED BY
CONTRACTOR WIllCH INCLUDES HARDWARE, PRINTERS, SOFTWARE, INMATE,
VISITOR, AND INTAKE TELpPHONES, AND ALL ASSOCIATED EQUIPMENT AND
SERVICES AS MORE FULLY SET FORTH IN EXHIBIT 2 - PROJECT
IMPLEMENTATION DOCUMENT AT NO COST TO THE STATE. Such Deliverables shall
be available in Exhibit 2 and listed in Purchase Orders issued by a Department.

6

b) Any Purchase Order which has been accepted by the Contractor is subject to the terms of this
Agreement an~ shall remain in effect until such time as the Purchase Order obligations are
fulfilled or until Department acceptance of full Performance of all requireplents contained
therein, or extended or terminated sooner under the terms of this, Agreement. Neither party will
be bound by any additional terms different from those in this Agreement that may appear on a
Purcnase Order or other form document issued by either party.
c) Contractor may supplement Exhibit 2 at any time to make additional products, services and
related terms available to the State, provided that the effective date of each supplement is stated
thereon. APy supplement must be transmitted to the State with a cover letter documenting formal
approval of the supplement by a Contractor representative then legally empowered to so act.
d) Notwithstanding any other provision of this Agreement, no material change may be made to
the list of DeliverabIes on Exhibit 2 that alters the nature or scope of the Deliverables or their
intended use. Any change in the Deliverables listed in Exhibit 2 is conditioned upon the new
products being of a similar nature and having a similar use as the defmed products. An update of
the products or the addition of products that are related to or serve similar functions as the
products is permissible only with the prior approval of the State.
e) Deliverab1es ordered prior to the effective date of any Product Schedule pricing increase shall
enjoy protection from rate increase during their initial terms.
f) Contractor shall provide State with a discount on any Product Schedule pricing according to
the discount shown on the Product Schedule.

g) The Department is authorized to use any Licensed Software solely for the State's business
purposes in conuection with the Deliverables. Any such Licensed Software shall be nonexclusive and non-transferable.
4.

PROJECT MANAGER

a) The Department shall designate a Project Manager, who may be replaced at the discretion of
the Department. The Project Manager shall have the authority to act for the Department under
this Agreement, for any Deliverable(s) initially acquired/installed from the Contractor and such
authority shall continue to be in effect throughout the term of this Agreement.
b) Any additions to or reductions in the Deliverables and prices for work completed in the
Performance of the Project Implementation Document must be executed according to the
provisions of Section 5. CHANGE ORDERS.
5.

CHANGE ORDERS

a) The Department may, at any time, with written notice to Contractor, request changes within
the general scope of the Project Implementation Document. 'Such changes shall not be
unreasonably denied or delayed by Contractor. Such changes may include but not be limited to
modifications or other changes specifically required by new or amended State and/or Federal
laws and regulations. Such changes may be related to functional requirements and processing
procedures. Other changes may involve the correction of System deficiencies. Prior to expiration
of any Warranty Period, any changes to the Deliverables(s) that are required due to System
deficiencies or if the System does not fully perform in accordance with this Agreement, shall be
made by Contractor without charge to the Department or the 'State. Any investigation that is

7

necessary to detennine. the source of the problem requiring the change shall be done by
Contractor at its sole cost and expense.
.
b) The.written change order request shall be issued by the Department. As soon as possible after
COhtractor receives a written change order request, but in no event later than fifteen (15)
calendar .days thereafter, the C9J;ltractor shall provide the Department with a written statement
that the change has no price impact on the Contractor or that there is a price impact, in which
case .the statement shall include a description of the price increase or decrease involved in
implementing the change. The cost or credit to the Deparl'ment resulting in a change in the work
shall specify the total cost by the nUmber of hours or days times the applicable service rate,
itemized by each applicable service rate scale, as specified within the Product Schedule.
c) No change order shall become effective, nor will there be any change in the Project
Implementation Document;until Contractor's receipt of a Purchase Order. No employee, officer,
or representative of the Department, including the Department Project Manager, or the
Contractor shall cITcumvent the intent of this section.

6.

DELIVERY, INSTALLATION & DEINSTALLATION

a) Department shall prepare and make available to Contractor the site of installation of any
hardware Deliverable in accordance with Contractor furnished Specifications. If preparation for
installation has not been completed, the Department Project Manager shall so notify Contractor
as soon as possible but no later than ten· (1 0) days prior to the scheduled hardware Deliverable
installation date.
b) Contractor shall provide such pre-installation and post-installation hardware Deliverable
compatibility system surveys, consultation, reference manuals and onsite operational training as
to facilitate proper installation and operation of all Deliverables.
c) Contractor represents and warrants that it shall complete installation of the System in·
accordance with the Project Implementation Document.
d) Department ordered System de-installation, relocation and reinstallation of any System
previously installed at a Department site or the Department's designated site shall be at
Contractor's .expense.

7.

DELIVERABLE EVALUATION &

ACCEPT)"~CE

a) Any Deliverable furnished by Contractor under the terms of this Agreement shall be subject to
an evaluation and acceptance period at the Department installation site in accordance with
Section 7(c) below. For a Deliverable installed by Contractor, said period shall commence on
the Department next work day following receipt of written notification from the Contractor to the
Department that the Deliverable is installed and ready to undergo evaluation and acceptance
testing .
. .b) Should any Deliverable fail to be evaluated or accepted due to Force Majeure, the evaluation
and acceptance period then shall be immediately reinitiated or rescheduled at a later date upon
mutual agreement between Contractor and Department.
. c) In cases where software is specifically developed and paid for by the State to perform Services
hereunder, VAT occurs after development and system testing of the software. Vser Acceptance
Test ("VAT") is a test in which the State tests the functionality of a software release with real

8

world scenarios to determine if the application performs in accordance with the agreed upon
design as contained in the specifications. The document arising from User Acceptance Testing is
the ''User Acceptance Testing SignQff": Successful completion of the software -evaluation and
acceptance period shall be determined in accordance with the following procedures: _
(i) The Department shall approve each software deliverable that confonns in all material respects
with the specifications as set forth in the Statement of Work. Within ten (10) business days (or
other period agreed by the parties in writing) from its receipt of a software deliverable, the
Department shall provide Contractor with (a) written approval of snch software deliverable or (b)
a written statement which identifies in reasonable detail, with references to the applicable
specifications, the deficiencies preventing approval.

(Ii)

Contractor shall have five (5fbusiness days (or such other period agreed upon by the
parties in -writing) from the date it receives the notice of deficiencies to complete corrective
actions in order for such software deliverable to confonn in all material respects to the applicable
specifications. The Departinent will complete its review of the corrected software deliverable
and notify Contractor in writing of acceptance or rejection in -accordance with the foregoing
provisions of this Section within five business (5) days from the date it receives the corrected
software deliverable (or such other period agreed upon by the parties in writing).

(iii)
To the extent that any software deliverable has been approved by the Department, in
accordance with the provisions of this Section 7, at any stage of Contractor's performance, such
approval may influence future services provided by the Contractor under this Agreement. The
Department agrees to complete any required Contractor acceptance certificate after testing and
acceptance of the software deliverable (which certificate shall not contain any terms and
conditions).
8. PAYMENTS AND COMMISSION
a) Contractor shall pay a monthly commission to the State as specified in the Exhibit 4 Product
Schedule based on the Commissionable Revenue. "Commissionable Revenue" is defined as the
gross billed amounts generated by every completed telephone call that is accepted by a called
party using the inmate telephone service. This excludes Federal, State and local government
taxes and fees mandated to be billed to the called party by a regulatory government entity. If
some future regulatory development establishes a new charge, Contractor and the State will
mutually determine the exemption of such charge from Commissionable Revenue at that time.
The commission must be received by the State within thirty (30) days of the end of each month's
billing cycle.
b) The State reserves the right to negotiate with the Contractor on an ~ual basis, or as required
to-comply with State mandates, all rates for services charged by the Contractor throughout the_
term of the contract as well as the commission rate paid to the State. Negotiations shall
commence by both parties -after-thirty (30) days written notice by the State regarding the State's
intentions to negotiate
c) All c<;lmmission payments to the State Jor services/equipment shall be made payable to
"Treasurer, State of Connecticuf' and submitted to the Department of Adminlstrative Services or
designee.

9

9.

SOFTWARE MAINTENANCE & SUPPORT

~) After acceptance of ab.y Deliverable by the Department and subject to the terms,_conditions,
and charges set forth in this Agreement, Contractor represents and warrants that maintenance and
support services for any Deliverable shall be provided to the Department as follows: ..
1) Contractor shall provide such reasonable and competent assistance as necessary to
cause the Deliverable to perform in accordance with applicable portions of the Specifications;
2) Contractor shall provide Improvements which may be available to Contractor to any
Deliverable; and
3) Contractor shall update any Deliverable, if and as required, to cause it to operate
under new versions or releases of the operating system(s) specified in the Exhibit 2 - Project
Implementation Document.
b) Maintenance and support services shall be provided by the Contractor on an annual basis aJ;ld
shall automatically renew for successive twelve (12) month periods unless thirty (30) days' prior
written notice of termination is provided to the Contractor by the Department before the end of
the initial term or any renewal term of maintenance and support services. Telephone support
services are to include no custornization or training, but techoical support issues only.
c) Contractor shall maintain sufficient and· competent Deliverable support services staff to
satisfy the Contractor obligations specified herein for any Deliverable.
d) Contractor shall have full and free access to any Deliverable to provide required services
thereon.
e) IT any Deliverable becomes not usable due to the computer manufacturer's release and the
installation of (1) a new PU operating system or (2) an updated version of the present PU
operating system or (3) a change to the present PU operating system and the Contractor is unable
to provide changes to the Deliverable to cause. it to operate according to Specifications within
thirty (30) days of written notification by the Department to Contractor of such failure to operate,
any such Deliverable so affected shall have its paid maintenance and support period, periodicpayment license period or limited term license period extended an additional period oftime equal
to the period of time the Deliverable was not usable. IT, after the expiration of thirty (30) days
from the date of said notification, the Deliverable remains not usable, then the applicable license
may be terminated at the option of said Department without further obligation or liability
10.
SYSTEM RELIABILITY
Contractor's Service Level Agreements are attached to this Agreement in Exhibit 5 and are
incorporated herein.
11.

HARDWARE MAINTENANCE & SUPPORT

a) Department shall be responsible for site work external to, but required for, hardware
Deliverable installation and for Contractor maintenance time and material costs of hardware
Deliverable repairs necessitated by Department rnisu~e or negligence.
b) Contractor shall hot be responsible for the consequences of any hardware Deliverable repairs,
adjustments, or modifications performed by any person not rePresenting Contractor, however,

10

this provision does not preclude Contractor granting approval for such performance by persons
not representing the Contractor.
c) Contractor shall maintain sufficient installed hardware Deliverable support services staff,
replacem~nt hardware Deliverable' and ancillary equipment to satisfy the preventive and remedial
maintenance requirements and Section 10. SYSTEM RELIABILITY.
12.

SYSTEM WARRANTIES

a) Contractor represents and warrants that the System shall conform to the terms and conditions
of this Agreement and Contractor's proposal, and be free from defects in material and
workmanship upon acceptance of the System by the Department and for a minimum period of .
the Warranty Period.
b) Additionally, during the Warranty Period, Contractor shall modify, adjust, repair and/or
replace such Deliverable(s), at no charge to Department, as necessary to maintain ongoing
System reliability according to Section 10. SYSTEM RELIABILITY.
c) If the ongoing performance of Contractor maintenance and support of the System or if the
System does not conform to Section 10. SYSTEM RELIABILITY, the Department shall give
Contractor written J;lotice of performance deficiencies. Contractor shall then have not more than
a thirty (30) calendar day period to correct the applicable Deliverable deficiency and restore the
functioning of the Deliverable to a level of operation that meets or exceeds the requirements of
this Agreement. If during the Warranty Period such Deliverable or System performance, or
service level, continues to fail to meet these specifications, then the Contractor shall be in
material default of this Agreement.
d) In addition to, as may otherwise be provided in this Agreement, any material default by the
Contractor during the Warranty Period, the State may, by written notice to Contractor signed by
the Project Manager, terminate this Agreement. In event of such termination, the Contractor
shall reimburse Department of all monies paid by rjepartment to Contractor under this
Agreement.
13.

OTRER WARRANTIES

Contractor hereby warrants its ownership and/or marketing rights to the Deliverables. Unless
stated otherwise in an attachment or exhibit, Contractor hereby warrants that a Deliverable
installed by Contractor, or installed by the Department in accordance with Contractor's
inStructions, shall function according to the Specifications on the Acceptance Date for such
Deliverable, and that Contractor shall modify and/or replace such Deliverable as necessary to
maintain ongoing reliabilitY according to Section 9. SOFTWARE MAINTENANCE &
. SUPPORT. This latter warranty shall not apply to any Deliverable deficiency caused by
maintenance by a person other than the Contractor or its representative.

If the ongoing performance of the Deliverable does not conform to Section 9. SOFTWARE

MAINTENANCE &SUPPORT provisions of this Agreement, the Department shall give
Contractor written notice of performance deficiencies. Contractor shall then have not more than a
ten (10) calendar day cumUlative cure period per twelve (12) month period to correct such
deficiencies. If the cumulative number of days in a twelve (12) month period is exceeded, and
said performance continues to be in nonconformance with said Section 9., the Contractor shall be
in materiai default of this Agreement and the State at its option may thereupon terminate this

11

Agreeinent in accordance with Subsection 12.c.; request Contractor to replace said Deliverable at
Contractor's expense with a functional Deliverable or competent service; or termjnate the
Deliverable license or service without Department penalty, further obligation or financial
liability.
14.

PATENT, COPYRIGHT, LICENSE & PROPRIETARY RIGHTS

a) Contractor hereby grants the Department, at no additional cost, a personal, non-exclusive,
non-transferable license (without the right to sublicense) to access and use the Licensed
Software. The Licensed Software includes any upgrades, modifications, updates, and additions
to existing features that Contractor implements in its discretion (the "Updates"). Updates do not.
include additional features and significant enbancements to existing features. The State is the
licensed holder of any third-party software products Contractor obtains on the State's behalf.
The State authorizes Contractor to provide or preinstall the third-party software and agree that
Contractor may agree to the third-partY End User License Agreements on the State's behalf. The
State's rights to use any third-party software product that Contractor provides shall be limited by
the terms of the underlying license that Contractor obtained for such product. The Licensed
Software is to be used solely for the State's business purposes in connection with the
Deliverables. The State will not (i) permit any parent, subsidiary, affiliated entity, or third party
to use the Licensed Software, (ii) assign, sublicense, lease, encumber, or otherwise transfer or
attempt to transfer the Software or any portion thereof, (iii) process or permit to be processed any
data of any other party with the Licensed Software, (iv) alter, maintain, enbance, disassemble, .
decompile, reverse engineer or otherwise modi:fY the Licensed Software or allow any third party
to do so, (v) connect the Licensed Software to any products that Contractor did not furnish or
approve in writing, or (vi) ship, transfer, or export the Licensed Software into any country, or use
the Licensed Software in any manner prohibited by the export laws of the United States. We are
not liable with regard to any Software that you use in a prohibited manner. This obligation
survives termination of this Agreement.
b) In the event any Licensed Software b"ecomes the actual or prospective subject of any claim or
proceeding arising out of an actual or alleged intellectual property infringement, Contractor may,
at its discretion:

I) Modify the Deliverable or substitute another equally suitable Deliverable (providing
such alternative does not degrade the Department's Deliverable dependent performance
. capability); or
2) Obtain for said Department the right to continued Deliverable use ..
Contractor shall have no liability for any infringement claim or proceeding based on the
Department's use of a Deliverable for which it was neither designed nor intended and Contractor
has provided written notification to said Department of such inappropriate use.
e) The System, the Licensed Software and related documentation shall at all times remain the
sole and exclusive property of Contractor. However, during the term of this Agreement and for a
. reasonable period of time thereafter, Contractor will provi9.e the.. State with reasonable access to
tI;le records. Contractor (or Contractor's licensors, if any) has and will retain all right, title,
interest, and ownership in and to (i) the Licensed Software and any copies, custom versions,
modifications, or updates of the Licensed Software, (ii) all related documentation, and (iii) any
trade secrets, know-how, methodologies, and processes related to Contractor's applications, the

12

System, and Contractor's other products and services (the "Materials"). The Materials constitute
proprietary infoimation and trade secrets of Contractor and its licensors, whether or not any
portion thereof is or may be the subject of a valid copyright or patent.

15.

CONFIDENTIALITY; NONDISCLOSURE

.a) All material and information provided to the Contractor by the State or acquired by the
Contractor in perforniance of the Contract whether verbal, written, recorded magnetic media,
cards or otherwise shall be regarded as confidential information and necessary steps shall be
taken by the Contractor to safeis;lard the confidentiality of such material or information in
conformance with federal and state statutes and regulations. The Contractor agrees that it is
prohibited from releasing any and all information provided by the Department or providers or
any information generated by the Contractor without the prior express written consent of the
Department.
b) The Department shall exercise at least the same degree of care to safeguard any Licensed
Software as the Department does its own property of a similar nature and shall take reasonable
steps to assure that neither the Licensed Software nor any part thereof received by the
Department under this Agreement shall be disclosed for other than its own business interests.
Such prohibition on disclosures shall not apply to disclosures by the Department to its employees
or its representatives, provided such disclosures are reasonably necessary to the Department',s
use of the Deliverable, and provided further that the Department shall take all reasonable steps to
_ insure that the Deliverable is not disclosed by such parties in contravention of this Agreement.
c) The Department shall use any Licensed Software only in the pursuit of its own business
interests. The State shall not sell, lease, license or otherwise transfer with or without
consideration, any such Deliverable to any third party (other than those non-desiguated third
parties that have need to know and agree to abide by the terms of this Section 15) or permit any
third party to reproduce or copy or otherwise use such Deliverable. The State will not create
derivative works, translate, reyerse engineer or decompile the Licensed Software, in whole or in
part, nor create or attempt to create, by reverse engineering or disassembling of the design,
algorithms or other proprietary trade secrets of the Licensed Software.
d) .Contractor hereby agrees that:
1) All Department information exposed or made available to Contractor or its
representatives is to be considered confidential and handled as such.
2) Any such Department information is not to be removed, altered, or disclosed to others
in whole or in part by Contractor and its representatives.
3) All Department security procedures shall be adhered to by Contractor and its
representatives.
.
4) Further, the State retains custody and ownership of all recordings and data held within
the System; bowever the State grants Contractor a perpetual limited license to compile, store, and
access the recordings and data for purposes of (i) complying with the requests of officials at the
States correctional facilities, (ii) disclosing information to requesting law enforcement and
correctional officials as they may require for investigative, pimological or public safety purposes,
(iii) performing billing and collection functions, or (iv) maintaining equipment and quality

·13

control purposes. This license does not apply to recordings of inmate calls with their attorneys
or to recordings protected from disclosure by other applicable privileges.
e) It is expressly understood and agreed that the 0 bligatioIis of this Section 15 shall survive the
tennination of this Agreement.
16.

ENCRYPTION OF DATA; BREACH OF SECURITY OR LOSS

Protection of Confidential Information
a. Contractor and Contractor Parties, at their own expense, have a duty to and shall protect
from a Confidential Information Breach any and all Confidential Information which they
come to possess or control, wherever and however stored or maintained, in a
commercially reasonable manner in accordance with current industry standards.
b. Each Contractor or Contractor Party shall develop, implement and maintain a
comprehensive data - security program for the protection of Confidential Information.
:me safeguards contained in such program shall be consistent with and comply with the
safeguards for protection of Confidential Information, and information of a similar
character, as set forth in all applicable federal and state law and written policy of the
Department or State concerning the confidentiallty of Confidential Information. Such datasecurity program shall include, but not be limited to, the following:
1Y A security policy for employees related to the storage, access and transportation
of data containing Confidential Information; .
2) Reasonable restrictions on access to records containing Confidential
Information, including access to any locked storage where such records are
kept;
3) A process for reviewing policies and security measures at least annually;
4) Creating secure access controls to Confidential Information, including but not .
limited to passwords; and
5) Encrypting of Confidential Information that is stored on laptops, portable
devices or being transmitted electronically.
c. The Contractor and Contractor Parties shall notify the Department and the Connecticut
Office of the Attorney General as soon as practical, but no later than twenty-four (24)
hours, after they become aware of or suspect that any Confidential Information which
Contractor or Contractor Parties have come to possess or control has' been subject to a
Confidential Information Breach. If a Confidential Information Breach has occurred, the
Contractor shall, within three (3) business days after the notification, present a credit.
monitoring and protection plan to the Commissioner of Administrative Services, the
Department and the Connecticut Office of the Attomey General, for review and approval.
Such credit monitoring or protection plan shall be made available by the Contractor at its
own cost and expense to all individuals affected by the Confidential Information Breach.
Such credit monitoring or protection plan shall include, but is not limited to

14

reimbursement for the cost of placing and lifting one (1) security freeze per credit file
pursuant to Connecticut General Statutes § 36a-70la Such credit monitoring or
protection plans shall be approved by the State in accordance With this Section and shall
covera length of time co=ensurate with the circumstances of the Confidential
Information Breach. The Contractors' costs and expenses for the credit monitoring and
protection plan shall not be recoverable from the Department, any State of Connecticut
entity or any affected individuals.
d. The Contractor shall incorporate the requirements of this Section in all subcontracts
. requiring each Contractor Party to safeguard Confidential Information in the same
manner as provided for in this Section.
e. Nothing in this Section shall supersede in any manner Contractor's or Contractor Party's
obligations pursuant to HlP AA or the provisions of this Contract concerning the
obligations of the Contractor as a Business Associate of the Department
17.
DELIVERABLE REPLACEMENTS & UPGRADES
a) So long as this Agreement is in effect, Contractor must provide DOC and DAS an annual
st
report at the beginning of the State's fiscal year (July 1 ) which will either (1) describe the new
technologies available or (2) state that there are none.
b) The Contractor shall provide improvements, modifications, or additions to the System that
increase functionality or improve performance at no additional charge or cost to the State.

18.

RISK OF LOSS & INSURANCE

a. The Department shall not be liable to Contractor for any risk of Deliverable loss or damage
while Deliverable is in transit to or from a Department installation site, or while in a
Department's possession, except when such loss or damage is due directly to Department
negligence or intentional misconduct. Nothing in this Section 18(a) is intended nor shall it be
construed, in any manner, as waiving or compromising the sovereign immunity of the State.
b. Throughout the Term, Contraotor shall maintain, at Contractor's sole cost and expense, a
policy or policies of co=ercial general liability .insurance, including contractual liability
coverage, in an amount not less than $1,000,000.00 for all damages arising out of bodily injuries
to, or death of, all persons and injuries to or destruction of property, 'in anyone accident or
occurrence, and, subject to that limit per accident, a total (or aggregate) limit of $2,000,000.00
per occurrence for all damages arising out of bodily injuries to, or death of, all persons and
injuries to or destruction of property per policy period: Such insurance policy or policies shall
name the State and State's officials, agents and employees as additional insureds. Contractor
shall provide the State a certificate of insurance evidencing the above coverage upon written
request on an annual basis and shall not begin performance of the Services until such a certificate
has been provided to the State.
All insurance shall be written on an occurrence basis as opposed to "claims made" basis ..

15

.....

19.

DELIVERABLE ALTERATIONS

a) Alterations of any hardware Deliverable may be made only with the prior written consent of .
Contractor and/or manufacturer. Such consent shall not be unreasonably withheld or delayed
and shall be provided without cost to customer or Department.
b) All inventions or improvements to computer programs and/or base software developed by the
Contractor pursuant to tills Agreement specifically for the State and for which the State has paid
for such development, if any, shall become the property of the State. The State shall retain all
ownership rights to any such inventions or improvements. The Contractor shall receive a nonexclusive, royalty-free license for any such software, software enhancement, documentation or
invention so developed under this Agreement.
c) If any Deliverable Alteration interferes with the normal and satisfactory operation or
maintenance and support of any Deliverable or increases substantially the costs of maintenance
and. support thereof or creates a safety hazard, the Department shall, upon receipt of written
notice from Contractor, promptly restore the Deliverable to its pre-altered condition.
d) Any Alteration of a Licensed Software by the Department without prior written consent of
Contractor shall void the obligations of Contractor under Section 9. SOFTWARE
MAINTENANCE & SUPPORT for the Deliverable. Contractor shall indicate in any prior
written consent, which parts of the Deliverable being altered will continue to be subject to
Section 9. SOFTWARE MAINTENANCE & SUPPORT and which will not. The State
understands and agrees that Contractor may develop and market a new or substantially different
product that either uses or performs all or part of the functions performed by an installed
Deliverable or System. Nothing contained in tills Agreement gives the State any rights, with
respect to such new or different product, not granted to other product users.
20.

FORCE MAJEURE

Neither party shall be responsible for delays or failures in its obligations herein due to any cause
beyond its reasonable control. Such causes shall include, but not be limited to, strikes, lockouts,
riot, sabotage, rebellion, insurrection, acts of war or the public enemy, acts of terrorism,
unavailable raw materials, telecommunication or power failure, fire, flood, earthquake,
epidemics, natural disasters, and acts of God.
21.
. 21.1

REMEDIES AND LIMITATIONS
UNDERSTANDING AND EXPECTATIONS

The Contractor agrees and understands that the Department or the State may pursue contractual
remedies for both programmatic and financial noncompliance. The Department, at its discretion,
may impose or pursue one or more remedies for each item of noncompliance and will determine
sanctions on a case-by-case basis. The Department's pursuit or non-pursuit of a tailored
adininistrative remedy shall not constitute a waiver of any other remedy that the Department may
have at law or equity. The remedies described in this Section are directed to the Contractor's
timely and responsive performance of the Deliverables.
21.2

LIMITATION ON DAMAGES

16

Each party, its subsidiaries, subcontractors, and respective personnel shall not be liable to the
other party for any claims, liabilities, or expenses relating to this Agreement, the Statement of
Work or the services provided by Contractor hereunder (a "Claim") for an aggregate amount in
excess of two times the amount of the Agreement, except to the extent resulting from the
recklessness, bad faith or intentional misconduct of such party or its subcontractors. In no event
shall either party, its subsidiaries, subcontractors, or their respective personnel be liable for any
(i) loss of use, data, goodwill, revenues or profits (whether or not deemed to constitute a direct
Claim), or (ii) consequential, special, indirect, incidental, or punitive loss, damage, or expense,
relating to this Agreement, or the Statement of Work. Nothing in this Section 21 is' intended nor
shall it be construed, in any manner, as waiving or compromising the sovereign immunity of the
State.

22.
GENERAL PROVISIONS
a) Section headings and document titles used in this Agreement are included for convenience
only and shall not be used in any substantive interpretation of this Agreement.
b) If any term or condition of this Agreement is decided by a proper authority to be invalid, the
remaining provisions of the Agreement shall be unimpaired and the invalid provision shall be
replaced by a provision which, being valid, comes closest to the intention underlying the invalid
provision. Contractor shall comply with the statutes, regulations, Executive Orders 'and policies
incorporated into this Agreement to the extent that such statutes, regulations, Executive Orders
and/or poliCies are applicable to Contractor in connection with its performance of services under
this Agreement.
c) The failure at any time by either party to this Agreement to require performance by the other
party of any provision hereof shall not affect in any way the full right to require such
performance at any time thereafter. The waiver by either, party of a breach of any such provision
shall not constitute a waiver of the provision itself, unless such a waiver is expressed in writing
and signed by a duly authorized representative of the waiving party.
d) In any case where the consent or approval of either party is required to be obtained under this
Agreement, such consent or approval shall not be unreasonably withheld or delayed. No such
consent or approval shall be valid unless in writing and signed by a duly authorized
representative of that party. Such consent or approval shall apply only to the given instance, and
shall not be deemed to be a consent to, or approval of, any subsequent like act or inaction by
either party.
e) The Department shall not remove or destroy any proprietary markings or proprietary legends
placed upon' or contained within any Deliverable.
'
f) Except as may be otherwise provided for in this Agreement, the Department shall not assign,
mortgage, alter, relocate or give up possession of any Deliverable to which Contractor retains
title without the prior written consent of Contractor.

g) Contractor represents and warrants that it' will not, without prior written consent from the
State, make any reference to the Department or the State in any of Contractor's advertising or
news releases. The Contractor may use the State's and/or the Department's name as a specific
citation within proposals it submits.
h) Contractor agrees to execute any and all documents or to take any actions which may be

17

reasonably necessary to perfect the rights granted to the Department in Section14.
i) Neither Department nor Contractor's personnel who had substantive contact with personnel of
the other in the course of the performance of the services hereunder shall directly or indirectly
employ, solicit, engage or retain the services of such an employee of the other party to this
Agreement during its term and for a period of one year from the termination or expiration of this
Agreement or such longer period as may be required by State statute. This provision shall not
restrict the right of either party to solicit or recruit generally in the media.

DPursuant to Sections 4e-29 and 4e-30 of the Connecticut General Statutes:
(i) At reasonable times, the Department, DAS, the Connecticut Attorney General, or any
of their duly authorized representatives may inspect the plant or place of business of the
Contractor or its subcontractors which is related to the performance of this contract to ensure
. compliance with this contract; and
(ii) Upon reasonable advance written notice, the Department, DAS, the Connecticut
Attorney General, or any of their duly authorized representatives, shall have access to any books,
documents, papers and Records of the Contractor, whichare related to the performance of this
Agreement, for the purpose of making audits, examinations, excerpts and transcriptions. During
the conduct of such inspection on behalf of the Department, DAS, or the Connecticut Attorney
General, the duly authorized representatives shall maintain the confidentiality of any information
obtained by such representative in the course of such inspection at least as stringently as the
confidentiality obligations contained herein. The Contractor shall keep and preserve or cause to
be kept and preserved all of its final billing and payment Records until three (3) years after the
latter of (a) final payment under this Agreement, or (b) the expiration or earlier termination of
this Agreement, as the same may be modified for any reason. The State may request an audit or
inspection at any time during this period. If any Claim regarding payment to Contractor
hereunder or audit related thereto is started before the expiration of this period, the Contractor
shall retain or cause to be retained all such billing and payment Records until all such Claims or
audit findings have been resolved.
k) This Agreement is based on understandings and expectations that apply at the time this
Agreement is executed and that the specific start and stop dates contained herein are not firm
performance dates, are expected to be revised during the term of the engagement, and are only to
be regarded as estiniated beginning and completion dates for the tasks and activities as of the
date of this Agreement. Nonetheless, Contractor shall use diligent efforts to meet such dates.
Notwithstanding any other provision of this Agreement, if Contractor utilizes diligent efforts but
is unable to meet such dates, it shall not be considered to have defaulted in its obligations
hereunder. Contractor shall notify the Department promptly in writing if it expects or encounters
significant delays in completing its services .
. 1) The Department shall cooperate with Contractor in the performance by Contractor of the
services hereunder, including, (i) providing Contractor with adequate working space, equipment
and facilities and timely access to data, information, and personnel of the State; (ii) providing
experienced and qualified persomiel.to perform their assigned tasks and duties in a competent
and timely fashion; (iii) providing a stable, fully functional system infrastructure environme1;lt .
which will support the Deliverables and allow Contractor and the Department to work
productively; and (iv) promptly notifying Contractor of any issues, concerns or disputes with
respect to the services provided by Contractor hereunder. The Contractor shall not be

18

responsible' for, among other things (a) the performance of the Department's personnel and
agents, and (b) the accurl;lcy and completeness of all data and information provided to Contractor
for purposes of the performance of the services hereunder.
m) Each of the State and Contractor is an independent contractor and neither of them is, nor shall
be considered to be, nor shall purport to act as, the other's agent, partner, fiduciary, joint
venturer, or representative.
n) Contractor may (i) provide any services to any person or entity, and (li) develop for itself, or
for others, .materials or processes including those that may be similar to those produced as a
result of the services hereunder, provided that, Contractor complies with its obligations of
confidentiality set forth in Sections 14, 15 and 16.

23.

COMMUNICATIONS

Unless notified otherwise by the other party in writing, correspondence, notices, and
coordination between the parties to this ~greement as to general business matters or the terms
and conditions herein should be directed to:
State: Connecticut Department of Administrative Services
165 Capitol Avenue
Hartford, CT 06106
Contractor: As stated in page one of this Agreement.
Details regarding Contractor invoices and all technical or day-to-day administrative matters
pertaining to any Deliverable should be directed to:
Department: The individual specified in the applicable Purchase Order
Contractor: The individual designated by Contractor in their Proposal or as the Contractor may
otherwise designate in writing to the Department.
24.

AUDIT REQUIREMENT FOR STATE GRANTS

For purposes of this paragraph, the word "contractor" shall be deemed to mean "nonstate entity,"
as that term is defined in Section 4-230 of the Connecticut General Statutes. The contractor shall
provide for an annual financial audit acceptable to the Department for any expenditure of stateawarded funds made by the contractor. Such audit shall include management letters and audit
recommendations. The State Auditors of Public Accounts shill have access to all records and
accounts for the fiscal year(s) in which the award was made. The contractor will comply with
federal and state singe audit standards as applicable.

25.

:wmSTLEBLOWER PROVISION

This Contract may be subject to the provisions of Section 4-61dd of the Connecticut General
Statutes. In accordance with this statute, if an officer, employee or appointing authority of the
Contractor takes or threatens to take any personnel action against any employee of the Contractor
in retaliation for such employee's disclosure of information to any employee of the contracting
state or quasi -pUblic agency or the Auditors of Public Accounts or the Attorney General under
the provisions of subsection (a) of such statute, the Contractor shall be liable for a civil penalty
of not more than five thousand dollars for each offense, up to a maximum of twenty per cent of

19

the value of this Con1Iact. Each violation shall be a separate and distinct offense and in the case·
of a continuing violation, each calendar day's continuance of the violation shall be deemed to be
a separate and distinct offense. The State may request that the Attorney General bring a civil .
action in the Superior Courtfor the Judicial District of Hartford to seek imposition andrecovery
of such civil penalty. In accordance with subsection (f) of such statute, each large state
con1Iactor, as defined in the statute, shall post a notice of the provisions of the statute relating to
large state contractors in a conspicuous place whlch is readily available for viewing by the
employees of the Contractor.

26.

PUBLIC RECORDS PROVISION

This Contract may be subject to the provisions of section 1-218 of the Connecticut General
Statutes. In accordance with this statute, each contract in excess of two million five hundred
thousand dollars between a public agency and a person for the perfonnance of a governmental
function shall (a) provide that the public agency is entitled to receive a copy of records and files
related to the perfonnance of the governmental function, and (b) indicate that such records and
files are subject to FOlA and may be disclosed by the public agency pursuant to FOlA. No
request to inspect or copy such records or files shall be valid unless the request is made to the
public agency in accordance with FOlA. Any complaint bya person who is denied the right to
inspect or copy such records or files shall be brought to the Freedom of Information Commission
in accordance with the provisions of sections 1-205 and 1-206 of the Connecticut General
Statutes.
.
27.

FORUM AND CHOICE OF LAW.

The parties deem the Con1Iact to have been made in the City of Hartford, State of Connecticut.
Both parties agree that it is fair and reasonable for the validity and cons1Iuction of the Contract to
be, and it shall be, governed by the laws and court decisions of the State of Connecticut, without
giving effect to its principles of conflicts oflaws. To the extent that any immunities provided by
Federal law or the laws of the State of Connecticut do not bar an action against the State, and to
the extent that these courts are courts of competent jurisdiction, for the purpose of venue, the
complaint shall be made returnable to the Judicial Dismct of Hartford only or shall be brought in
the United States District Court for the Dismct of Connecticut only, and shall not be 1Iansferred
to any other court, provided, however, that nothing here constitutes a waiver or compromise of
the sovereign immunity of the State of Connecticut. The Contractor waives any objection which
it may now have or will have to the laying of venue of any Claims in any forum and further
irrevocably submits to ~uch jurisdiction·in any suit, action or proceeding.

28.

TERMINATION

a)
Notwithstanding any provisions in this Contract, the State, through a du1y authorized
employee, may Terminate the Con1Iact whenever the State makes a written determination that
such Termination is in the best interests of the State. In such a Termination, the State will
reimburse Contractor for encumbered costs, or reasonable wind-down costs, that Con1Iactor has
undertaken pursuant to this Contract, and whlch costs the Contractor is unable to mitigate by
returning goods to suppliers or reaIlocating them to other programs. in addition, the State,
through a duly authorized employee, may, after making a written determination that the
Contractor has breached the Contract, Terminate the Contract in accordance with the provisions
in the Breach section of this Contract. The State shall notify the Contractor in writing of

20

Termination pursuant to this section, which notice shall specify the effective date of Termination
and the extent to which the Contractor must complete its Performance under the Contract prior to
such date.
b)'
Notwithstanding any provisions in this Contract, the State, through a duly authorized
employee, may, after making a written determination that the Contractor has breached the
Contract, Terminate the Contract in accordance with the provisions in the Breach -section of this
Contract.
c)
The State shall send the notice of Termination via certified mail, return receipt requested,
to the Contractor at the -most current address which the 'Contractor has furnished to the State for
purposes of correspondence, or by hand delivery. Upon receiving the notice from the State, the
Contractor shall immediately discontinue all services affected in accordance with the notice,
undertake all commercially reasonable efforts to mitigate any losses or damages, and deliver to
the State all Records. The Records (except for the call billing records) are deemed to be the
property of the State and the Contractor shall deliver them to the State no later than thirty (30)
days after the Termination of the Contract or fifteen (15) days after the Contractor receives a
written request from the State for the Records. The Contractor shall deliver those Records that
exist in electronic, magoetic or other intangible form in a non-proprietary format, such as, but not
limited to, ASCII or .TXT.
d)
Upon receipt of a written notice of Termination from the State, the Contractor shall cease
operations as the State directs in the notice, and take all actions that are reasonably necessary or
appropriate, or that the Departmentmay reasonably direct, for the protection, and preservation of
the Goods and any other property. Except for any work which the State directs the Contractor to
Perform in the notice prior to the effective date of Termination, and except as otherwise provided
in the notice, the Contractor shall terminate or conclude all existing subcontracts and purchase
orders and shall not enter into any further subcontracts, purchase orders or commitments.
e)
The State shall, within forty-five (45) days of the effective date of Termination,
reimburse the Contractor for its Performance rendered and accepted by the State in accordance
with Schedule A, in addition to all actual and reasonable costs incurred after Termination in
completing those portions of the p'erformance which the notice required the Contractor to
complete. However, the Contractor is not entitled to receive and the State is not obligated to
tender to the Contractor any payments for anticipated or lost profits. Upon request by the State,
the Contractor shall assigo to the State, or any replacement contractor which the State desigoates,
all purchase orders and other commitments, deliver to the State all Records and other
information pertaining to its Performance, and remove from State premises, whether leased or
owned, all of Contractor's property, equipment, waste material and rubbish related to its
'
Performance, all as the State may request.
For breach or violation of any of the provisions in the ,section concerning Representations
and Warranties, the State may Terminate the Contract in accordance with its terms and revoke
any consents to assigoments given 'as if the assigoments had never been requested or consented
to, without liability to the Contractor or Contractor Parties or any third party.
f)

g)
Upon Termination of the Contract, all rights and obligations shall be null and void, so
that no party shall have any further rights or obligations to any other party, except with respect to
the sections which survive Termiriation. All representations, warranties, agreements and rights
of the parnes under the Contract shall survive such Termination to the extent not otherwise
\

21

limited in the Contract and without each one of them having to be specifically mentioned in the
Contract.
h)
Termination of the Contract pursuant to this section shall not be deemed to be a breach of
,contract by the State.
29.

BREACH

If either party breaches the Contract in.any respect, the non-breaching party shall provide written
notice of the breach to the breaching party and afford the breachirlg part-y an opportunity to cure
within thirty (30) days from the date that the breaching party receives the notice. In the case of a
Contractor breach, any other time period which the Department sets forth in the notice shall
trump the thirty (30) days.' The right to cure period shall be extended if the non-breaching party
is satisfied that the breaching party is making a good faith effort to cure but the nature of the
breach is such that it cannot be cured within the right to cure period. The notice may include an
effective Contract Termination date if the breach is not cured by the stated date and, unless
. otherwise modified by the non-breaching party in writing prior to the Termination date, no
further action shall be required of any party to effect the Termination as of the stated date. If the
notice does not set forth an effective Contract Termination date, then the non-breaching party
may Terminate the Contract by giving the breaching party no less than twenty four (24) hours'
prior written notice. If the State believes that the Contractor has not performed according to the
Contract, the State may withhold' payment in whole or in part pending resolution of the
Performance issue, provided that the State notifies the Contractor in writing prior to the date that
the payment would have been due in accordance with Exhibit 4.
30. REPRESENTATIONS AND WARRANTIES'
The Contractor represents and warrants to the Department for itself and the Contractor Parties
that:

(a) if they are entities, they are duly and validly existing under the laws oftheir"respective states
of organization and authorized to conduct business in the State of Connecticut in the marmer
contemplated by the Contract. Further, as appropriate, they have taken all necessary action
to authorize the execution, delivery and Performance of the Bid and the Contract and have
the power and authority to execute, deliver and Perform their obligations under the Contract;
(b) they will comply with all applicable State and Federal laws and municipal ordinances in
satisfYing their obligations to the State under and pursuant to the Contract, including, but not
limited to (1) Connecticut General Statutes Title 1, Chapter 10, concerning the State's Codes
of Ethics and (2) Title 4a concerning State purchasing, including, but not limited to section
22a-I94a concerning the use of polystyrene foam; .
(c) the execution, delivery and Performance of the Contract will not violate, be in conflict with,
. result in a breach of 6r constitute (with or without due notice and/or lapse of time) a default
under any of the following, as applicable: (1) any provision of law; (2) any order of any court
or the State; or (3) any indenture, agreement, document or other instriJment to which it is a
PartY or by which it may be bound;
(d) they are not presently debarred, suspended, proposed for debarment, declared ineligible, or
voluntarily excluded from covered transactions by any governmental entity;

22

(e) as applicable, they have not, within the three years preceding the Contract, in any of their
current or former jobs, been convicted of, or had a civil judgment rendered against them or
against any person who would Perform under the Contract, for commission of fraud or a
criminal offense in connection with obtaining', attempting to obtain, or performing a
transaction or contract with any governmental entity. This includes, but is not limited to,
violation of Federal or state antitrust statutes or commission of embezzlement, theft, forgery,
bribery, falsification or destruction of records or property, making false statements, or
receiving stolen property;
(f) they are not presently indicted for or otherwise criminally or civilly charged by any

governmental entity with commission of any of the offenses listed above;
(g) they have not within the three years preceding the Contract had one or more contracts with
any governmental entity Terminated for breach or default;
(h) they have not employed or retained any entity or person, other than a bona fide employee
working solely for them, to solicit or secure the Contract and that they have not paid or
agreed to pay any entity or person, other than a bona fide employee working solely for them,
any fee, commission, percentage, brokerage fee, gifts, or. any other consideration contingent
upon or resulting from the award or making of the Contract or any assignments made in
accordance with the terms of the Contract;
(i) to the best of their knowledge, there are no Claims involving the Proposer, Proposer Parties,
Contractor or Contractor Parties that might reasonably be expected to materially adversely
affect their businesses, operations, assets, properties, financial stability, business prospects or
ability to Perform fully under the Contract;

G) they shall disclose, to the best of their knowledge, to the State in writing any Claims
involving them that might reasonably be expected to materially adversely affect their
businesses, operations, assets, properties, financial stability, business prospects or ability to
Perform fully under the Contract, no later than ten (10) calendar days after becorning aware
. or after they should have become aware of any such Claims. For purposes of the
Contractor's obligation to disclose any Claims to the State, the ten (10) calendar days in the
section of this Contract concerning disclosure of Contractor Parties Litigation shall run
consecutively with the ten (10) Days provided for in this representation and warranty;
(k) their participation in the Solicitation process is not a conflict of interest or a breach of ethics
under the provisions of Title 1, Chapter 10 of the Connecticut General Statutes. concerning
the State's Code of Ethics;

(1) the Prpposal submitted by Contractor in response to the Solicitation was not made in
connection or concert with any other person, entity or Proposer, including any affiliate (as
defined in the Tangible Personal Property section of this Agreement) of the Proposer,
. submitting a Proposal for the same Goods or Services, and is in all respects fair and without
.
collusion or fraud;
(m)they are able to Perform under the Contract using their own resources or the resources ofa
party who is not a Proposer;
(n) the Contractor shall obtain in a written contract all of the representations and warranties in
this section from any Contractor Parties and to require that provision to be included in any
contracts and purchase orders with such Contractor Parties;

23

(0) they have paid all applicable workers' compensation second injury fund assessments
.. concerning all previous work done in Connecticut;
.

(P) they have a record of compliance with Occupational Health and Safety Administration
regulations without any unabated, willful or serious violations;

(q) they owe no unemployment compensation contributions;
(r) they are not delinquent in the paYment of any taxes owed, or, that they have filed a sales tax
security bond, and they have, if and as applicable, filed for motor carrier road tax stickers and
have paid all outstanding road taxes;
(s) all of their vehicles have current registrations and, unless such vehicles are no longer in
. service, they shall not allow any such registrations to lapse;
(t) each Contractor party or Proposer Party has vested in the Contractor and Proposer plenary
authority to bind the Contractor Parties and Proposer Parties to the full extent necessary or
appropriate to ensure full compliance with and Perfonnance in accordance with all of the
tenns and conditions of the Contract .and that all appropriate parties shall also provide, no
later than fifteen (15) days after receiving a request from the DepartmeJ;lt, such infonnation
as the Department may require to. evidence, in the Department's sole determination,
compliance with this section;
(u) they either own or have the authority to use all Title of and to the Goods, and that such Title

is not the subject of any encumbrances, liens or claims of ownership by any third party;
(v) the Goods do not infringe or misappropriate any patent, trade secret or other intellectual
property right of a third party;
(w)the Department's use of any Goods shall not infringe or misappropriate any patent, trade
secret or other intellectual property right of a third p~;
(x) if they procure any Goods, they shall sub-license such Goods and that the Department shall
be afforded the full benefits of any manufacturer or subcontractor licenses for the use of the
Goods; and
(y) they shall assign or otherwise transfer to the Department, or (tfford the Department the full

benefits of any manufacturer's warranty for the Goods, to the extent that such warranties are
assignable or otherwise transferable to the Department.
31. DISCLOSURE OF CONTRACTOR PARTmS LITIGATION

The Contractor shall require that all Contractor Parties, as appropriate, disclose to the Contractor,
to the best of their knowledge, any Claims involving the Contractor Parties that might reasonably
be expected to materially adversely affect their businesses, operations, assets, properties,
financial stability, business prospects or ability to Perfonn fully under the Conti:act, no later than
ten (10) calendar days after becoming aware or after they should have become aware of any such
Claims. Disclosure shall be in writing.

24

32.

STATE COMPTROLLER;S SPECIFICIATION

In accordance with Conn. Gen. Stat. § 4d-31, this Agreement is deemed to have incorporated
within it, lind the Contractor shall deliver the Goods and Services in compliance with, all
specifications eStablished by the State Comptroller. to ensure that all policies, procedures,
processes and control systems, including hardware, software and protocols, which are established
or provided by the Contractor or Contractor Parties, are compatible with and support the State's
core financial systems, including but not limited to, accounting, payroll, time and attendance, and
retirement systems.

33.

CIO SUBCONTRACT APPROVAL

In accordance with Conn. Gen. Stat. § 4d-32, the Contractor shall not award a subcontract for
work under this Agreement without having first obtained the written approval of the Chief
Information Officer of the Department of Administrative Services or their designee of the
selection of the subcontractor and ofthe provisions of the subcontract. The Contractor shall
deliver a copy of each executed subcontract or amendment to the subcontract to the Chief
Information Officer, who shall maintain the subcontract or amendment as a public record, as
defined in Conn. Gen. Stat. § 1-200.

34.

RIGHTS TO AND INTEGRITY OF PUBLIC RECORDS

In accordance with Conn. Gen. Stat. § 4d-34, (a) neither the Contractor nor Contractor Parties
shall have any Title in or to (1) any public records which the Contractor or Contractor Parties
possess, modify or create pursuant to a contract, subcontract or amendment to a contract or
subcontract, or (2) any modifications by such contractor, subcontractor, employee or agent to
such public records; (b) neither the Contractor nor Contractor Parties shall impair the integrity of
any public records which they possess or create; and (c) public records which the Contractor or
Contractor Parties possess, modify or create pursuant to this Agreement or other contract,
subcontract or amendment to a contract or subcontract shall at all times and for all purposes
remain the property of the State. For purposes of this section, "public records" shall have the
meaning set forth in Conn. Gen. Stat. § 4-33, as it may be modified from time to time.

35.

PUBLIC RECORDS AND FOIA

36.

DISCLOSURE OF PUBLIC RECORDS

In accordance with Conn. Gen. Stat. § 4d-35, any public record which a state agency provides to
the Contractor or Contractor Parties shall remain a public record for the purposes of subsection
(a) of section 1-210 and as to such public records, the State, the Contractor and Contractor
Parties shall have a joint and several obligation to comply with the obligations of the state
agency under the Freedom of Information Act, as defmed in section 1-200, provided that the
determination of whether or not to disclose a paiticular record or type of record shall be made by
such state agency.

In accordance with Conn. Gen. Stat. § 4d-36, neither the Contractor nor Contractor Parties shall
disclose to the public any public records (a) which they possess, modify or create pursuant to this
Agreement or any contract, subcontract or amendment to a contract or subcontract and (b) which
a state agency (1) is prohibited from disclosing pursuant to state or federa1law in all cases, (2)

25

may disclose pursuant to state or federal law only to certain entities or individuals or under
'certain conditions or (3) may withhold from disclosure pursuant to state or federal law. This
provision shall not be construed to prohibit the Contractor from disclosing such public records to
any Contractor Parties to carry out the purposes of its subcontract. For purposes of this section,
. "public records" shall have the meaning set forth in Conn. Gen. Stat. § 1-200, as it may be
modified from time to time.

37.

PROFITING FROM PUBLIC RECORDS

In accordance with Conn . Gen. Stat. § 4d-37, neither the Contractor nor Contractor Parties shall
sell, market or otherwise profit from the disclosure or use of any public records whi,ch are in their
possession pursuant to this Agreement or any contract, subcontract or amendment to a contract
or subcontract, except as authorized in this Agreement. For purposes of this section, "public
records" shall have the meaning set forth in Conn. Gen. Stat. § 1-200, as it may be modified from
time to time.
38.
CONTRACTOR'S OBLIGATION TO NOTIFY DAS CONCERNING
PUBLIC RECORDS
In accordance with Conn. Gen. Stat. § 4d-38, if the Contractor or Contractor Parties learn of any ,
violation of the provisions of Conn. Gen. Stat. §§ 4d-36 or 4d-37 they shall, no later than seven
calendar days after learning of such violation, notifY the Chief Information Officer of such
violation.
39.

GENERAL ASSEMBLY ACCESS TO RECORDS

In accordance with Conn. Gen. Stat. § 4d-40, the Joint Committee on Legislative Management
and each nonpartisan office of the General Assembly shall continue to have access to DAS
records that is not less than the access that said committee and such offices have on July 1, 1997.
40.
CONTINUITY OF SYSTEMS
This Section is intended to comply with Conn. Gen. Stat. §4d-44.·
(a) The Contractor acknowledges that the Systems and associated services are important to the
function of State govermnent and that they must continue without interruption. Pursuant to
Conn. Gen. Stat. §4d-44, if the work under the Contract, any subcontract, or amendment to
either, is transferred back to the State or to another contractor at any time for any reason, then
the Contractor shall cooperate fuJ1y with the State, and do and perform all acts and things that
the State deems to be necessary or appropriate, to ensure continuity of state agency
information system and telecommunication system facilities, 'equipment and services so that
there is no disruption or interruption of the System and associated services under the
Contract, provided that Contractor shall be compensated for such cooperation and
performance in accordance with this Agreement or as otherwise agreed upon in writing in,
advance by the parties. The Contractor shall not enter into any subcontract for any part of the
performance under the Contract without approval of such subcontract by the State, as
required by Conn. Gen. Stat. §4d-32, and without such subcontract including a provision that
obligates the subcontractor to comply fully with Conn. Gen. Stat. §4d-44 as if the
subcontractor were in fact the Contractor. The Contractor shall make a full and complete
disclosure of and delivery to the State or its representatives of all Records and "Public

'26

Records," as that term is defined in Conn. Gen. Stat: §4d-33, as it may be amended, in
whatever form they .exist or are stored and maintained and wherever located, directly or
indirectly concerning the Contract (subject to subsection 34(b)(2) below).
(b) The parties shall follow the following applicable and respective procedures in order to ensure
the orderly transfer to the State of:
"
(1) such facilities and equipment-- Unless a shorter period is necessary or appropriate to
"ensure compliance with subsection (a) above, in which case that shorter period shall apply,
tIie Contractor shall" deliver to the State, F.O.B. Hartford,-Connecticut or other State location
which the Department identifies, all facilities and equipment related to or arising out of the
Agreement, subcontract or amendment, no later than 10 days from the date that the work
under'the Agreement is transferred back to the State or to another contractor for any reason.
The Contractor shall deliver the facilities and equipment to the State, during the State's
business hours, in good working order and in appropriately protective packaging to ensure
delivery without damage. Concurrent with this delivery, the Contractor shall also deliver all
related operation manuals and other documentation in whatever form they exist and a list of
all related passwords and security codes;
(2) all softWare created or modified pursuant to the Agreement, subcontract or amendment
(except for the Contractor's proprietary inmate telephone system Licensed Software): the
Deliverables-- Unless a shorter period is necessary or appropriate to ensure compliance with
subsection (a) above, in which case that shorter period shall apply, the Contractor shall
deliver to the State, F.O.B:Hartford, Connecticut or other State location which the
Department identifies, all Deliverables, no later than 10 days from the date that the work
under the SOW or Agreement is transferred back to the Department or to another contractor
for any reason. The Contractor shall deliver such Deliverables to the Department, during the
Department's business hours, in good working order, and if Department equipment shall be
delivered, in appropriately protective packaging to ensure delivery without damage.
Concurrent with this delivery, the Contractor shall also deliver all Deliverable-related
operation manuals and other documentation in whatever form they exist, if delivery of such
manuals and documentation is required by this Agreement or the SOW for such Deliverable,
and a list of all Deliverable passwords and security codes;
and
(3) all Public Records, as defined in Conn. Gen. Stat.§4d-33, which the Contractor or
Contractor Parties possess or create pursuant to the Agreement, subcontract or amendment-Unless a shorter period is necessary or appropriate to ensure compliance with subsection (a)
above, in which case that shorter period shall apply, the Contractor shall deliver to the
Department, F.O.B. Hartford, Connecticut or other State location which the Department
identifies, all Public Records created or modified pursuant to the SOW, Agreement,
subcontract or amendment and requested in writing by the. Department (provided that
Contractor may redact confidential information of Contractor, its personnel or third parties
tO'the extent perrilltted by applicable law) no later than the latter of (1) the time specified in
the section in this Agreement concerning Termination for the return of Public Records and
(2) 10 days from the date that the work under the SOW or Agreement is transferred back to
the Department or to another contractor for any reason. The Contractor shall deliver to the
Department those Public Records in electronic, magnetic or other intangible form in a nonproprietary format, such as, but not limited to, ASCII or .TXT. The Contractor shall deliver
to the Department, during the Department's business hours, those Public Records and a list of

27

all applicable passwords and security codes, all in appropriately protective packaging to
ensure delivery without damage.
a) 'If the COI)tractor employs former State employees, the Contractor shall facilitate the
exercising of any reemployment rights that such State employees may have with the
State, including, but not limited to, affording them all reasonable opportunities during the
workday to interview for State jobs. The Contractor shall include language similar to this
section in all of its contracts with its subcontractors and applicable Contractor Parties so
that they are similarly obligated.

41.

TANGIBLE PERSONAL PROPERTY

a)
The Contractor on its behalf and on behalf of its Affiliates, as defined below, shall
comply with the provisions of Conn. Gen. Stat. §12-411 b, as follows:
(l)F or the term of the Contract, the Contractor and its Affiliates shall collect and remit to the
State of Connecticut, Department of Revenue Services, any Connecticut use tax due
under the provisions of Chapter 219 of the Connecticut General Statutes for items of
tangible personal property sold by the Contractor or by any of its Affiliates in the same
manner as if the Contractor and such Affiliates were engaged in the business of selling
tangible personal property for use in Connecticut and had sufficient nexus under the
provisions of Chapter 219 to be required to collect Connecticut use tax;
(2)A customer's payment of a use tax to the Contractor or its Affiliates relieves the customer
of liability for the use tax;
(3) The Contractor and its Affiliates shall remit all use taxes they collect from customers on
or before the due date specified in the Contract, which may not be later than the last day
of the month next succeeding the end of a calendar quarter or other tax collection period
during which the tax was collected;
(4) The Contractor and its Affiliates are not liable for use tax billed by them but not paid to
them by a customer; and
(5)Aity Contractor or Affiliate who fails to remit use taxes collected on behalf of its
customers by the due date specified in the Contract shall be subject to the interest and
penalties provided for persons required to collect sales tax under chapter 219 of the
general statutes.
b)
For purposes of this section of the Contract, the word "Affiliate" means any person, as
defined in section 12-1 of the general statutes, that controls, is controlled by, or is under common
control with another person. A person controls another person if the person owns, directly or
indirectly, more than ten per cent of the voting securities of the other person. The word ''voting
security" means a security that confers upon the holder the right to vote for the election of
members of the board of directors or similar governing body of the business, or that is
convertible illto, or entitles the holder to receive, upon its exercise, a security that confers such a
right to vote. "Voting security" includes a general partnership interest.
c)
The Contractor represents and warrants that each of its Affiliates has vested in the
Contractor plenary authority to so bind the Affiliates in any agreement with the State of
Connecticut: The Contractor on its own behalf and on behalf of its Affiliates shall also provide,
'no'later than 30 days after receiving a request by the State's contracting authority, such

28

infonnation as the State may require to,ensure, in the State's sole detennination, compliance
with the provisions of Chapter 219 of the Connecticut General Statutes, including, but not
limited to, §12-411 b.

42.

INDEMNIFICATION

a)
The Contractor shall indemnify, defend and hold harmless the State and its officers,
representatives, agents, servants, employees, successors and assigns from and against any and all
(1) Claims arising, directly or indirectly, in connection with the Contract, including the acts of
colDJ'nission or omission (collectively, the "Acts") of the Contractor or Contractor Parties; and
(2) liabilities, damages, losses, costs and expenses, including but not limited to, attorneys' and
other professionals' fees, arising, drrectly or indirectly, in connection with Claims, Acts or the
Contract. The Contractor shall use counsel reasonably acceptable 'to the State in carrying out its
obligations under this section. The Contractor's obligations under this section to indemnify, '
defend and hold harmless against Claims includes Claims concerning confidentiality of any part
of or all of the Contractor's bid, proposal or any Records, any intellectual property rights, other
proprietary rights of any person or entity, copyrighted or uncopyrighted compositions, secret
processes, patented or unpatented inventions, articles or appliances furnished or used in the
Perfonnance. The Contractor shall not be responsible for indemnifying or holding the State
harmless from 'any liability arising due to the negligence of the State or any other person or entity
acting under the direct control or supervision of the State.
b)
The Contractor shall not be responsible for indemnifying or holding the State harmless
from any liability arising due to the negligence of the State or any other person or entity acting
under the direct control or supervision of the State.
a)
The Contractor shall reimburse the State for any and all damages to the real or personal
property of the State caused by the Acts of the Contractor or any Contractor Parties. The State
shall give the Contractor reasonable notice of any such Claims.
b)
The Contractor's duties under this section shall remain fully in effect and binding in
accordance with the tenns and conditions of the Contract, without being lessened or
compromised in any way, even where the Contractor is alleged or is found'to have merely
contributed in part to the Acts giving rise to the Claims and/or where the State is alleged or is
found to have contributed to the Acts giving rise to the Claims.
c)
The Contractor shall carry and maintain at all times during the tenn of the Contract, and
during the time that any provisions' survive the tenn of the Contract, sufficient general liability
insurance to satisfy its obligations under this Contract. The Contractor shall name the State as an
additional insured on the policy and shall provide a copy of the policy to the State prior to the
effective date of the Contract. The Contractor shall not begin Perfonnance until the delivery of
the policy to the State. The State shall be entitled to recover under the insurance policy even if a
body of competent jurisdiction determines that the State is contributorily negligent.
d)
The rights provided in this section for the benefit of the State shall encompass the
recovery of attorneys' and other professionals' fees expended in pursuing a Claim against a third
party.
e)
This section shall survive the Termination of the Contract and shall not be limited by
reas9n of any insurance coverage.

29

43.

SOVEREIGN lMMUNITY

The parties acknowledge and agree that nothing in the Solicitation or the Contract shall be
construed as a modification, compromise or waiver by the State of any rights or defenses of any
innnunities provided by Federal law or the laws of the State of Connecticut to the State or any of
its officers and employees, which they may have had, now have or will have with respect to all
matters arising out of the Contract. To the extent that this section conflicts with any other
section, this section shall govern.

44.

SUMMARY OF STATE ETIDCS LAWS

Pursuant to the requirements of section 1-101 qq of the Connecticut General Statutes, the
summary of State ethics laws developed by the State Ethics Commission pursuant to section 181 b of the Connecticut General Statutes is incorporated by reference into and made a part of the
Contract as if the summary had been fully set forth in the Contract.

45.
AUDIT AND INSPECTION OF PLANTS, PLACES OF BUSINESS AND
RECORDS.
a) The State and its agents, including, but not limited to, the Connecticut Auditors of Public
Accounts, Attorney General and State's Attorney and their respective agents, may, at
reasonable hours, inspect and examine all of the parts of the Contractor's and Contractor
Parties' plants and places of business which, in any way, are related to, or involved in, the
. performance of this Contract.
b) The Contractor shall maintain, and shall require each of the Contractor Parties to .
maintain, accurate and complete Records. The Contractor shall make all of its and the
Contractor Parties' Records available at all reasonable hours for audit and inspection by
the State and its agents ..
c) The State shall make all requests for any audit or inspection in writing and shall provide
the Contractor with at least twenty-four (24) hours' notice prior to the requested audit and
inspection date. If the State suspects fraud or other abuse, or in the event of an
emergency, the State is not obligated to provide any prior notice.
d) All audits and inspections shall be at the State's expense.
e) The Contractor shall keep and preserve or cause to be kept and preserved all of its and
Contractor Parties' Records until three (3) yeats after the latter of (i) final payment under
this Agreement, or (ii) the expiration or earlier termination of this Agreement, as the
same may be modified for any reason. The. State may request an audit or inspection at .
any time during this period. If any Claim or audit is started before the expiration of this
period, the Contractor shall retain or cause to be retained all Records until all Claims or
audit findings have been resolved.

f) The Contractor shall cooperate fully with the State and its agents in connection with an
audit or inspection. Following any audit or inspection, the State may conduct and the
Contractor shall cooperate with an exit conference.
g) The Contractor shall incorporate this entire Section verbatim into any contract or other
agreement that it enters into with any Contractor Party.

30

46.·

CAMPAIGN CONTRIBUTION RESTRICTION

For all State contracts, defined in Conn. Gen. Stat §9-612(g)(l) as having a value in a calendar
year of $50,000 or more, or a combination oi: series of such agreements or contracts having a
value of$100,000 or more, the authorized signatory to this Agreement expressly acknowledges
receipt of the State Elections Enforcement Conimission's notice advising state contractors of
state campaign contribution and solicitation prohibitions, and will inform its principals of the
contents of the notice, as set forth in "Notice to Executive Branch State Contractors and
Prospective State Contractors of Campaign Contribution and Solicitation Limitations," attached
as Exhibit 1.

47.

EXECUTIVE ORDERS

This Contract is subject to the provisions of Executive Order No. Thee of Governor Thomas J.
Meskill, promulgated June 16, '1971, concerning labor employm!int practices, Executive Order
No. Seventeen of Governor Thomas J. Meskill, promulgated February 15, 1973, concerning the
listing of employment openings and Executive Order No. Sixteen of Governor John G. Rowland
promulgated August 4, 1999, concerning violence in the workplace, all of which are incorporated
into and are made a part of the Contract as if they had been fully set forth in it The Contract
may also be subject to Executive Order No. 7C of Govei'nor M. Jodi Rell, promulgated July 13,
2006, concerning contracting reforms and Executive Order No. 14 of Governor M. Jodi Rell,
promulgated April 17, 2006, concerning procurement of cleaning products and services, and
services and Executive Order No. 19 of Governor M. Jodi Rell, promulgated June 19,2008
concerning use of System Development, in accordance with their respective terms and
conditions. If Executive Orders 7C,14 and 19 are applicable, they are deemed to be incorporated
into and are made a part of the Contract as if they had been fully set forth in it At the
Contractor's request, the Department shall provide a copy of these orders to the Contractor.

48.
NONDISCRIMINATION
(a) For purposes of this Section, the following terms
i.

ii.
iii.
iv.

v.
vi.

ar~

defined as follows:

"Commission" means the Connnission on Human Rights and Opportunities;
"Contract" and "contract" include any extension or modification of the Contract or
contract;
"Contractor" and "contractor" include any successors or assigns of the Contractor or
contractor; .
"Gender identity or expression" means a person's gender-related identity,
appearance or behavior, whether or not that gender-related identity, appearance or
behavior is different from that traditionally associated with the person's physiology or
assigned sex at birth, which gender-related identity can be shown by providing
evidence including, but not limited to, medical history, care or treatment of the
gender-related identity, consistent and uniform assertion of the gender-related identity
or any other evidence that the gender-related identity is sincerely held, part of a
person's core identity or not being asserted for an improper purpose.
"good faith" means that degree of diligence which a reasonable person would
exercise in the performance oflegal duties and obligations;
"good faith efforts" shall include, but not be limited to, those reasonable initial
efforts necessary to comply with statutory or regulatory requirements and additional
or substituted efforts when it is determined that such initial efforts will not be
sufficient to comply with such requirements;

31

· I
vii.

"marital status" means being single, married as recognized by the state of
Connecticut, widowed, separated or divorced;
viii.
"mental disability" means one or more mental disorders, as defined in the most
recent edition of the American Psychiatric Association's "Diagnostic and Statistical
Manual of Mental Disorders", or a record of or regarding a person as having one or
more such disorders;
lX.
"minority business enterprise" means any small contractor or supplier of materials
fifty-one percent or more of the capital stock, if any, or assets of which is owned by a
person or persons: (1) who are active in the daily affairs of the enterprise, (2) who
have the power to direct the management and policies of the enterprise, and (3) who
are members ora minority, as such term is defined in subsection (a) of Connecticut
General Statutes § 32-9n; and
x.
"public works contract" means any agreement between any individual, firm or
corporation and the State or any political subdivision of the State other than a
municipality for construction, rehabilitation, conversion, extension, demolition or
repair of a pilblicbuilding, highway or other changes or improvements in. real
property, or which is financed in whole or in part by the State, including, but not
limited to, matching expenditures, grants, loans, insurance or guarantees.
For purposes of this Section, the terms "Contract" and "contract" do not include a contract where
each contractor is (1) a political subdivision of the state, including, but not limited to, a
municipality, (2) a quasi-public agency, as defined in Conn. Gen. Stat. Section 1-120, (3) any
other state, including but not limited to' any federally recognized Indian tribal governments, as
defined in Conn. Gen. Stat. Section 1-267, (4) the federal government, (5}a foreign government,
or (6) an agency of a subdivision, agency, state or government described in the immediately
preceding enumerated items (1), (2), (3), (4) or (5).
(b) The Contractor agrees and warrants that in the performance of the Contract such contractor
will not discriminate or permit discrimination against any person or group of persons on the
grounds of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender
identity or expression, mental retardation, mental disability or physical disability, including, but
not limited to, blindness, unless it is shown by such Contractor that such disability prevents
performance of the work involved, in any manner prohibited by the laws of the United States or
of the state of Connecticut; and the Contractor further agrees to take affirmative action to insure
that applicants with job-related qualifications are employed and that employees are treated when
employed without regard to their race, color, religious creed, age, marital status, national origin,
ancestry, sex, gender identity or expression, mental retardation, mental disability or physical
disability, including, but not limited to, blindness, unless it is shown by the Contractor that such
disabilify prevents performance of the work involved; . (2) the Contractor agrees, in all
solicitations or advertisements for employees placed by or on behalf of the Contractor in the
State, to state that it is an "affirmative action-equal opportunity employer" in accordance with
regulations adopted by the Commission; (3) the Contractor agrees to provide each labor union or
representative of wo.rkers with which the Contractor has a collective bargaining agreement or
other contract or understanding and each vendor with which the Contractor has a contract or
understanding, notice to be provided by the Commission advising the labor union or workers'
representative of the Contractor's commitments under this section, and to post copies of the
nonce in conspicuous places available to employees and applicants for employment; (4) the
Contractor agrees to comply with each provision of this Section and Connecticut General
Statutes § § 46a-68e and 46a-68f and with each regulation or relevant order issued by said
Commission pursuant to Connecticut General Statutes § § 46a-56, 46a-68e and 46a-68f; and (5)

a

32

the Contractor agrees to provide the Commission on Human Rights and Opportunities with such
information requested by the Commission, and permit access to pertinent books, records and
accoimts, concerning the employment practices and procedures of the. Contractor as relate to the
provisions of this Section and Connecticut General Statutes § 46a-56. If the contract is a public
works contract, the Contractor agrees and warrants that he will make good faith efforts to employ
minority business enterprises as subcontractors and suppliers of materials on such public works
project.
(c)
Determination of the Contractor's good faith efforts shall include but shall not be limited
to the following factors: The Contractor's employment and subcontracting policies, pattems and
practices; affirmative advertising, recruitment and training; technical assistance activities and
such other reasonable activities or efforts as the Commission may prescribe that are designed to
ensure the participation of minority business enterprises in public works projects.
(d)
The contractor shall develop and maintain adequate documentation, in a manner
prescribed by the Commission, of its good faith efforts.
(e)
The Contractor shall include the provisions of subsection (b) of this Section in every
subcontract or purchase order entered into in order to fulfill any obligation of a contract with the
State mid such provisions shall be binding on a subcontractor, vendor or manufacturer unless
exempted by regulations or orders of the Commi·ssion. The Contractor shall take such action
with respect to any such subcontract or purchase order as the Commission may direct as a means
of enforcing such provisions including sanctions for noncompliance in accordance with
Connecticut General Statutes § 46a-56; provided, if such Contractor becomes involved in, or is
threatened with, litigation with a subcontractor or vendor as a result of such direction by the
Commission, the Contractor may request the State of Connecticut to enter into any such
litigation or negotiation prior thereto to protect the interests of the State and the State may so
enter.
(f)
The Contractor agrees to comply with the regulations referred to in this Section as they
exist on the date of this Contract and as they may be adopted or amended from time to time
during the tenn of this Contract and any amendments thereto.
(g)
(1) The Contractor agrees and warrants that in the perfonnance of the Contract such
Contractor will not discriminate or permit discrimination against any person or group of persons
on the grounds of sexual orientation, in any manner prohibited by the laws of the United States
or of the State of Connecticut, and that employees are treated when employed without regard to
their sexual' orientation; (2) the Contractor agrees to provide each labor union or representative
of workers with which such Contractor has a collective bargaining Agreement or other contract
or understanding and each vendor with which such Contractor has a contract or understanding, a
notice to be provided by the Commission on Human Rights and Opportunities advising the labor
union or workers' representative of the contractor's Commitments under this section, and to post
copies of the notice in conspicuous places available to employees and applicants for
employment; (3) the Contractor agrees to comply with,each provision of this section and with
each regulation or relevant order issued by said Commission pursuant to Connecticut General
Statutes § 46a-56; and (4) the Contractor agrees to provide the Commission on Human Rights
and Opportunities with such information requested by the Commission, and permit access to
pertinent books, records and accounts, concerning the employment practices and procedures of
the Contractor which relate to the provisions of this Section and Connecticut General Statutes §
46a-56.

33

(h)
The Contractor shall include the provisions of the foregoing paragraph in every
subcontract or purchase o~der entered into in order to fulfill any obligation ofa contract with the
State and such provisions shall be binding on a subcontractor, vendor or manufacturer unless
exempted by regulations or orders of the Commission. The Contractor shall take such action
with respect to any such subcontract or purchase order as the Commission may direct as a means
of enforcing such provisions including sanctions for noncompliance in accordance with
Connecticut General Statutes § 46a~56; provided, if such Contractor becomes involved in, or is
threatened with, litigation with a subcontractor or vendor as a result of such direction by the
Commission, the Contractor may request the State of Connecticut to enter into any such
litigation or negotiation prior thereto to protect the interests of the State and the' State may so
enter.
HEALTH JNSURANCE PORTABILITY AND ACCOUNTABILITY ACT
49.
(BIPM)
(a) If the Contactor is a Business Associate under the requirements of the Health Insurance
Portability and Accountability Act of 1996 ("HI!' AA"), the Contractor must comply with all
terms and conditions of this Section of the Contract. If the Contractor is not a Business
Associate under HIPAA, this Section of the Contract does not apply to the Contractor for this
Contract.

(b) The Contractor is required to safeguard the use, publication and disclosure of information
on all applicants for, and all clients who receive, services under the Contract in accordance
with all applicable federal and state law regarding confidentiality, which includes but is not
limited to HIPAA, more specifically with the Privacy and Security Rules at 45 C.F.R. Part
160 and Part 164, subparts A, C, and E; and
(c) The State of Connecticut Agency named on page I of this Contract (hereinafter the
"Department") is a "covered entity" as that term is defined in 45 C.F.R. § 160.103; and
(d) The Contractor, on behalf of the Department, performs functions that involve the use or
disclosure of "individually identifiable health information," as that term is defined in 45
C.F.R. § 160.103; and
(e) The Contractor is a "business associate" of the Department, as that term is defined in 45
C.F.R. § 160.103; and

(f) The Contractor and the Department agree to the following in order to secure compliance
with the HIP AA, the requirements of Subtitle D of the Health Information Technology for
Economic and Clinical Health Act (hereinafter the HITECH Act), (pub. L. 111-5, sections
13400 to 13423), and more specifically with the Privacy and Security Rules at 45 C.F.R. Part
160 and Part 164, subparts A, C, and E.
(g) Definitions
(1) "Breach shall have the same meaning as the term is defined in section 13400 of .
the HITECH Act (42 U.S.C. §17921(1»
(2) "Business Associate" shall mean the Contractor.
(3) "Covered Entity" shall mean the Department of the State of Connecticut named
on page 1 of this Contract. .
(4) "Designated Record Set" shall have the same meaning as the term "designated

34

record set" in 45 C.F.R. § 164.50l.
(5)' "Electronic Health Record" shall have the same meaning as the term is defined in
section 13400 of the HITECH Act (42 U.S.C. §17921(5»
(6) "Individual" shall have the same meaning as the term "individual'" in 45 C.F.R. §
160.103 and shall include a person who qualifies as a personal representative as
defined in 45 C.F.R. § 164.502(g).
(7) "Privacy Rille" shall mean the Standards for Privacy of Individually Identifiable
Health Information at 45 C.F.R. part 160 and parts 164, subparts A and E.
(8) "Protected Health Information" or "PHI" shall have the same meaning as the term
"protected health information" in 45 C.F.R. § 160.103, limited to information created
or received by the Business Associate from or on behalf of the Covered Entity.
(9) "Required by Law''' shall have the same meaning as the term "required by law" in
45 C.F.R. § 164.103.
(10) "Secretary" shall mean -the Secretary of the Department of Health and Human
.
Services or his designee.
(11) "More stringent" shall have the same meaning as the term "more stringent" in 45
. C.F.R. § 160.202.
(12) "Tills Section of the Contract" refers to the HIP AA Provisions stated herein, in
their entirety.
.
(13) "Security Incident" shall have the same meaning as the term "security incident"
in 45 C.F.R. § 164.304.
(14) "Security Rille" shall mean the Security Standards for the Protection of
Electronic Protected Health Information at 45 C.F.R. part 160 and parts 164, subpart
AandC.
(15) "Unsecured protected health information" shall have the same meaning as the
term as defined in section 13402(h)(I)(A) ofHITECH. Act. (42 U.S.C.
§17932(h)(l )(A».
(h) Obligations and Activities of Business Associates.
(1) Business Associate agrees not to use or disclose PHI other than as permitted or
required by this Section of the Contract or as Required by Law.
(2) Business Associate agrees to use appropriate safeguards to prevent use or
disclosure of PHI other than as provided for in this Section of the Contract.
(3) Business Associate agrees to use administrative, physical and technical safeguards
that reasonably and appropriately protect the confidentiality, integrity, and
availability of electronic protected health information that it creates, receives,
maintains, or transmits on behalf of the Covered Entity.
(4) Business Associate agrees to mitigate, to the extent practicable, any harmful .
effect that is known to the Business Associate of a use or disclosure of PHI'by
Business Associate in violation of this Section of the Contract.
(5) Business Associate agrees to report to Covered Entity any use or disclosure of
PHI not provided for by this Section of the Contract or any security mcident of which
it becomes aware.
.
(6) Business Associate agrees to insure that any agent, including a subcontractor, to
whom it provides PHI received from, or created or received by Business Associate,
on behalf of the Covered Entity, agrees to the same restrictions and conditions that
apply through this Section of the Contract to Business Associate with respect to such

35

infonnation.
(7) Business Associate agrees to provide access, at the request of the Covered Entity,
and in the time and manner agreed to by the parties, to PHI in a Designated Record
Set, to Covered Entity or, as directed by Covered Entity, to an Individual in order to
meet the requirements under 45 C.F.R. § 164.524.
(8) Business Associate agrees to make any amendments to PHI in a Designated
Record Set that the Covered Entity directs or agrees to pursuant to 45 C.F.R. §
164.526 at the request of the Covered Entity, and in the time 1lIld manner agreed to by
the parties.
.
(9) Business Associate agrees to make internal practices, books, and records,
including policies and procedures and PHI, relating to the use and disclosure of PHI
received from, or created or received by, Business Associate on behalf of Covered
Entity, available to Covered Entity or to the Secretary in a time and manner agreed to
by the parties or designated by the Secretary, for purposes of the Secretary
detennining Covered Entity's compliance with the Privacy Rule.
(10)Business Associate agrees to document such disclosures of PHI and information
related to such disclosures as would be required for Covered Entity to respond to a
request by an Individual for an accounting of disclosures of PHI in accordance with
45 C.F.R. § 164.528 and section 13405 of the HITECR Act (42 U.S.C. § 17935) and
any regulations promulgated thereunder.
(11 )Business Associate agrees to provide to Covered Entity, in a time and manner
agreed to by the parties, infonnation collected in accordance with clause h. (10) of
this Section of the Contract, to pennit Covered Entity to respond to a request by an
Individual for an accounting of disclosures of PHI io accordance with 45 C.F.R. §
164.528 and section 13405 of the HITECR Act (42 U.S.C. § 17935) and any
regulations promulgated thereunder. Business Associate agrees at the Covered
Entity's direction to provide an acconnting of disclosures of PHI directly to an
iodividual in accordance with 45 C.F.R. § 164.528 and section 13405 of the HITECR
Act (42 U.S.C. § 17935) and any regulations promulgated thereunder.
(12)Business Associate agrees to comply with any state or federal law that is more
stringent than the Privacy Rule.
.
(13) Business Associate agrees to comply with the requirements of the HiTECR Act
relating to privacy and security that are applicable to the Covered Entity and with the
i:equirements of 45 C.F.R. sections 164.504(e), 164.308, 164.310, 164.312, and
164.316.
(14) In the event that an individual requests that the Busiriess Associate (a) restrict
disclosures of PHI; (b) provide an accounting of disclosures of the individual's PHI;
or (c) provide a copyofthe iodividual's PHI in an electronic health record, the .
Business Associate agrees to notify the covered entity, in writiog, within five busioess
days of the request.
(15) Business Associate agrees that it shall not, directly or iodirectly, receive any
remuneration in exchange for PHI of an iodividual without (1) the written approval of .
the covered entity, unless receipt of remuneration in exchange for PHI is expressly
autho,rized by this Contract and (2) the valid authorization of the iodividual, except
for the purposes provided tinder section 13405(d)(2) of the HITECR Act,(42 U.S.C. §

36

· l7935(d)(2» and in any accompanying regulations
(16) Obligations in the Event of a Breach

A. The Business Associate agrees that, following the discovery of a breach of
unsecured protected health informat\on, it shall notify the Covered Entity of
such breach in accordance with the requirements of section 13402 of IDTECH
(42 U.S.C. l7932(b) and the provisions of this Section of the Contract.
B. Such notification shall be provided by the Business Associate to the Covered
Entity without unreasonable delay, and in no case later than 30 days after the
breach is discovered by the Business Associate, except as otherwise instructed
in writing by a law enforcement official pursuant to section 13402 (g) of
mTECH (42 U.S.C. l7932(g»). A breach is considered discovered as of the
first day on which it is, or reasonably should have been, knoWn to the
Business Associate. The notification shall include the identification and last
known address, phone number and email address of each individual (or the
next of kin of the individual if the individual is deceased) whose unsecured
protected health information has been, or is reasonably believed by the
Business Associate to have been, accessed, acquired, or disclosed during such
breach.
C. The Business Associate agrees to include in the notification to the Covered
Entity at least the following information:
1. A brief description of what happened, including the date of the breach and
the date of the discovery of the breach, if known.
2. A description of the types of unsecured protected health information that
were involved in the breach (such as full name, Social Security number, date
of birth, home address, account number, or disability code).
3. The steps the Business Associate recommends that individuals take to
protect themselves from potential harm resulting from the breach:
4. A detailed description of what the Business Associate is doing to
investigate the breach, to mitigate losses, and to protect against any further
breaches.
5. Whether a law enforcement official has advised either verbally or in
writing the Business Associate that he or she has determined that notification
or notice to individuals or the posting required under section 13402 of the
mTECH Act would impede a criminal investigation or cause damage to
national security and; if so, include contact information for said official.

D. Business Associate agrees to provide appropriate staffing and have established
procedures to ensure that individuals informed by the Covered Entity of a
breach by the Business Associate have the opportunity to ask questions and
contact the Business Associate for additional information regarding the
breach. Such procedures shall include a toll-free telephone number, an e-mail
address, a posting on its Web site or a postal address. For breaches involving
ten or more individuals whose contact information is insUfficient or out of
date to allow written notification under 45 CFR § 164.404(d)(1)(i), the

37

Business Associate shall notify the 'Covered Entity of such persons and
maintain a toll-free telephone number for-ninety days after said notification
is sent to the Covered Entity. Business Associate agrees to include ill the
notification of a breach by the Business Associate to the Covered Entity, a
written description of the procedures that have been established to meet these
requirements. Costs of such contact procedures will'be borne by the
Contractor.
E. Business Associate agrees that, in the event of a breach, it has the burden to
demonstrate that it has complied with all notifications requirements set forth
, above, including evidence demonstrating the necessity of a delay in
notification to the Covered Entity.
(i) Permitted Uses and Disclosure by Business Associate.
(1) General Use and Disclosure Provisions Except as otherwise limited in this
Section of the Contract, Business Associate may use or disclose pm to perform
function's, activities, or services for, or on behalf of, Covered Entity as specified in this
Contract, provided that such use or disclosure would not violate the Privacy Rule if
done by Covered Entity or the minimum necessary policies and procedures of the
Covered Entity.
(2)

Specific Use and Disclosure Provisions

(A) Except as otherwise limited in this Section of the Contract, Business Associate
may use pm for the proper management and administration of Business Associate or to
carry out the legal responsibilities of Business Associate.

(B) Except as otherwise limited in this Section of the Contract, Business Associate

may disclose pm for the proper management and administration of Business Associate,
provided that disclosures are Required by Law, or Business Associate obtains .
reasonable assurances from the person to whom the information is disclosed that it will
remain confidential and used or further disclosed only as Required by Law or fur the
purpose for which it was disclosed to the person, and the person notifies Business
Associate of any instances of which it is aware in which the confidentiality of the
information has been breached.
(C) Except as otherwise limited in this Section of the Contract, Business Associate
may use pm to provide Data Aggregation services to Covered Entity as permitted by
45 C.F.R. § 164.504(e)(2)(i)(B).
G) Obligations of Covered Entity.
(1)
Covered Entity shall notify Business Associate of any limitations in its notice of
privacy practices of Covered Entity, in accordance with 45 C.F.R § 164:520, or to the
extent that such limitation may affect Business Associate's use or disclosure of PHI.
(2)
Covered Entity shall notify Business Associate of any changes in, or revocation
of, permission by
Individual to use or disclose PHI, to the extent that such changes
may affect Business Associate's use or disclosure ofPHI.
(3)
Covered Entity shall notify Business Associate of any restriction to the use or
disclosure of Pill that Covered Entity has agreed to in accordance with 45 C.F.R.

38

§ 164.522, to the extent that such restriction may affect Business Associate's use or
disclosure of PHI.
(k) Permissible Requests by Covered Entity. Covered Entity shall not request Business
Associate to use or disclose PHI in any manner that would not be permissible under the
Privacy Rule if done by the Covered Entity, except that Business Associate may use and
disclose PHI for data aggregation: and management and administrative activities of Business
Associate, as permitted under this Section of the Contract.

(1) Term and Termination.
(1) Term. The Term of this Section of the Contract shall be effective as of the date
the Contract is effective and shall terminate when the information collected in
accordance With clause h. (10) of this Section of the Contract is provided to the
Covered Entity and all of the PHI provided by Covered Entity to Business Associate, or
created or received by Business Associate on behalf of Covered Entity, is destroyed
or returned to Covered Entity, or, if it is infeasible to return or destroy PHI,
protections
extended to such information, in accordance with th~ termination
provisions in this Section.
(2) Termination for Cause Upon Covered Entity's knowledge of a material breach by
Business Associate; Covered Entity shall either:
(A) Provide an opportunity for Business Associate to cure the breach or end the
violation and terminate the Contract if Business Associate does not cure the breach or
end the violation within the time specified by the Covered Entity; or
(B) Immediately terminate the Contract if Business Associate has breached a material
term of this Section of the Contract and cure is not possible; or
(C) If neither termination nor cure is feasible, Covered Entity shall report the
violation to the Secretary.

are

(3)

Effect ofTermination

(A) Except as provided in (1)(2) of this Section of the Contract, upon termination of
this Contract, for any reason, Business Associate shall return or destroy all PHI
received from Covered Entity, or created or received by Business Associate on behalf
of Covered Entity. Business Associate shall also provide the information collected in
accordance with clause h. (10) ofthis Section of the Contract to the Covered Entity
within ten business days of the notice of termination. This provision shall· apply to PHI
that is in the possession of subcontractors or agents of Business Associate. Business
Associate shall retain no copies of the PHI.
(B) In the event that Business Associate determines that returning or destroying the
PHI is infeasible, Business Associate shall provide to Covered Entity notification of the
conditions that make return or destruction infeasible. Upon documentation by Busmess
Associate that return or destruction of PHI is infeasible, Business Associate shall
extend the protections of this Section of the Contract to such PHI and limit further uses
and disclosures. of PHI to those purposes that make return or destruction infeasible, for
as long as Business Associate maintains such PHI. Infeasibility of the return or
destruction of PHI includes, but is not limited to, requirements under state or federal
law that the Business Associate maintains or preserves the PHI or copies thereof.

39

(m) Miscellaneous Provisions.
(1) Regulatory References. A reference in this Section of the Contract to a section in
the Privacy Rule means the section as in effect or as amended ..
(2) Amendment. The Parties agree to take such action as in necessary to amend this
Section of the Contract from time to time as is necessary for Covered Entity to comply
with requirements of the Privacy Rule and the Health Insurance Portability and
· Accountability Act of 1996, Pub. 1. No.1 04-191.
(3) Survival. The respective rights and obligations of Business Associate shall
survive the termination of this Contract.
(4) Effect on Contract. Except as specifically required to implement the purposes of
· this Section of the Contract, all other terms of the Contract shall remain in force and
effect.
(5) Construction. This Section of the Contract shall be construed as broadly as
necessary to implement and comply with the Privacy Standard. Any ambiguity in this
Section of the Contract shall be resolved ill favor of a meaning that complies, and is
consistent with, the Privacy Standard.
(6) Disclaimer. Covered Entity makes no warranty or representation that compliance
· with this Section of the Contract will be adequate or satisfactory for Business
Associate's own purposes. Covered Entity shall not be liable to Business Associate
for any claim, civil or criminal penalty, loss or damage related to or arising from the
unauthOl;ized use or disclosure ofPID by Business Associate or any ofits officers,
directors, 'employees, contractors or agents, or any third party to whom Business
Associate has disclosed PID contrary to the provisions of this Contract or applicable
law. Business Associate is solely resppnsible for all decisions made, and actions
. taken, by Business Associate regarding the safeguarding, use and disclosure ofPID
within its possession, custody or control.
(7) Indemnification. The Business Associate shall indemllify and hold the Covered
Entity harmless from and against any and all claims, liabilities, judgments, fines,
assessments, penalties, awards and any statutory damages that may be imposed or
assessed pursuant to mP AA, as amended or the IDTECH Act, including, without
limitation, attorney's fees, expert wituess fees, costs of investigation, litigation or
dispute resolution, and costs awarded thereunder, relating to or arising out of any
violation by the Business Associate and its agents, including subcontractors, of any
obligation of Business Associate and its agents, including subcontractors, under this
section of the contract, under mPAA, the IDTECH Act, the Privacy Rule and the
Security Rule.
.

50.

. OWNERSIDP OF DATA

a) It is understood and agreed by Contractor that any and all data hosted by Contractor on behalf
of the State of Connecticut will remain the sole property of the State and the State retains any
and all ownership of such data. It is further understood that at no time will Contractor have
ownership of any data held within the system. Notwithstanding, all call billing records are the
. property of the Contractor.
b) The Contractor must act as custodian of all inmate and Department data (including .but not
limited to, call records, call recordings, authorized call lists) stored or used in the proposed

40

service information, in accordance with applicable statutes, policies, regulations and procedures
and as set forth in the terms and conditions of this Agreement. The Contractor must provide this
data to the Department at its request in a form and manner specified by DOC. The Contractor
" agreed upon, in
must not sell, use, share ot display any data or use it for any other purpose unless
writing, by" Department's Director of Security.
c) The Contractor must not transport or make available physically, electronically, verbally or in
any other fomi or manner, any data, provided or produced under the contract that might be
awarded as part of this contract oJ;ltside of the borders ofthe United States, unless the Contractor
has received the prior written approval of the State.

51.

TERMS AND CONDITIONS

Any terIDs, conditions or provisions contained in a Purchase Order, Product Schedule Update,
Statement of Work or any other similar document shall be of no force and effect and shall in no
way affect, change or modify any of the terms and conditions of this Agreement.

52.

• WORKERS' COMPENSATION

The Contractor shall maintain Worker's Compensation and Employer's Liability insurance in
compliance with the laws of the state of Connecticut, which coverage shall include Employer's
. Liability coverage with minimum limits of $1 00,000 for each accident, $500,000 for disease, and
$100,000 for each employee, per policy period.

53.

ENTIRETY OF AGREEMENT .

a) This Agreement includes the SIGNATURE PAGE OF AGREEMENT. To the extent the
provisioll$ of the previously mentioned Product Schedule, the Project Implementation Document,
the Project Implementation Schedule and any aforementioned exhibit do not contradict the
provisions of Sections 1 through 47 of this Agreement, said documents are incorporated herein
by reference and made a part hereof as though fully set forth herein. This Agreement, as thus
constituted, contains the complete and e4clusive statement of the terms and conditions agreed to
by the parties hereto and shall not be altered, amended, or modified except in writing executed
by an authorized representative of each party.
b) All references in this Agreement to any statute, public act, regulation, code or executive order
shall mean such statute, public act, regulation, code or executive order, respectively, as it has
been amended, replaced or superseded at any time. Notwithstanding any language in this
Agreement that relates to such statute, public act, regulation, code or executive order, and
notwithstanding a lack of a formal amendment to this Agreement, this Agr.eement shall always
be read and interpreted as if it contained the most currentand applicable wording and
requirements of such statute, public act, regulation, code or executive order as if their most
current language had been used in and requirements incorporated into this Agreement at the time
of its execution.

41

SIGNATUREPAGE OF AGREEMENT
This Agreement is entered into by authority of Sections 4d-i, 4d-5 and 4d-8 of the General
Statutes ..

FOR: SECURUS TECHNOLOGIES,

FOR: STATE OF CONNECTICUT

INC.

NAME: Dennis Reinhold

Mark D. Raymond

TITLE: Vice President, Secretary and

Chief Information Officer

General Courisel

Department of Administrative Services
duly authorized

DATE:
DATE:

---,=Z-=-+!--,2-~1-j"l'----C...=d_'-=7_=--_-'--_
(

1.)./ IS/II

eneral of the State of Connecticut

J OS<p~l

PSSOG. KTTY. t:::;;:n,L
DATE:

42

.

'1T,/, //1i;

1'{ vbi"]

EXHIBIT 1

Notice to Executive Branch State Contractors and Prospective State
Contractors of Campaign Contribution and Solicitation Limitations
This notice is provided under the authority of Connecticut General Statutes §9-612(g)(2), as amended by
P.A. 10-1, and is for, the purpose of informing state contractors and prospective state contractors of the
following law (italicized words are defined on the-reverse side of this page).
CAMPAIGN CONTRIBUTION AND SOLICITATION LIMITATIONS

No state contractor, prospecthJe state contractor, principal of a state contractor or principal of a
prospecthJe state contractor, with regard to a state contract or state contract solicitation with or from a
state agency in the executive branch or 'a quasi-public agency or a holder, or principal of a holder of a
valid prequalification certificate, shall make a contribution to (i) an exploratory committee or candidate
committee established by a candidate for nomination or election to the office of Governor, Lieutenant
Governor, Attorney General, State Comptroller, Secretary of the State or State Treasurer, (ii) a political
committee authorized to make contributions or expenditures to or for the benefit of such candidates, or
(iii) a party committee (which includes town committees).

In addition, no holder or principal of a holder of a valid prequalification certificate, shall make a
contribution to (i) an exploratory committee or candidate committee established by a candidate for
nomination or election to the office of State senator or State representative, (ii) a political committee
authorized to make contributions 01' expenditures to or for the benefit of such candidates, or (iii) a
party committee.
On and after January 1, 2011, no state contractor, prospective state contractor, principal of a state
contractor or principal of a prospective state contractor, 'with regard to a state contract or state contract
solicitation with or from a state agency in the executive branch or a quasi-public agency or a holder, or
principal of a holder of a valid prequalification certificate, shall knowingly solicit contributions from
the state contractor's or prospective state contractor's employees or from a subcontractor or principals of
the subcontractor on behalf of (i) an exploratory committee or candidate committee established by a
candidate for nomination or election to the office of Governor, Lieutenant Governor, Attorney General,
State Comptroller, Secretary of the State or State Treasurer, (ii) a political committee authorized to
make contributions or expenditures to or for the benefit of such candidates, or (iii) a party committee.
DUTY TO INFORM
State contractors and prospective state contractors are required to inform their principals of the above
prohibitions, as applicable, and the possible penalties and other consequences of any violation thereof
PENALTIES FOR VIOLATIONS
Contributions ot solicitations of contributions made in violation of the above prohibitions may result in
the following civil and criminal penalties:
Civil penalties-Up to $2,000 or twice ilie amount of the prohibited contribution, whichever is greater,
against a principal or a contractor. Any state contractor or prospective state contractor which fails to
make reasonable efforts to comply with the provisions requiring notice to its principals of these

prohibitions and the possible consequences of their violations may also be subject to civil penalties of up
to $2,000 or twice the amount of the prorubited contributions made by their principals.
Criminal penalties-Any knowing and willful violation of the prohibition is a Class D felony, which
may subject the violator to imprisonment of not more than 5 years, or not more than $5,000 in fines, or
both.

CONTRACT CONSEQUENCES
In the case of a state contractor, contributions made or solicited in violation of the above prohibitions may
result in the contract being voided.
In the case of a prospective state contractor, contributions made or solicited in violation of the above
prohibitions shall result in the contract described in the state contract solicitation not being awarded to the
prospective state contractor, uDless the State Elections Enforcement Commission determines that
mitigating circumstances exist concerning such violation.
The State shall not award any other state contract to anyone found in violation of the above prohibitions
for a period of one year after the election for which such contribution is made or solicited, unless the State
Elections Ellforcement Commission determines that mitigating circumstances exist concerning such
"violation.
Additional information may be found on the website of the State Elections Enforcement Commission,
www.ctgov/seec.Click on the link to ''Lobbyist/Contractor Limitations."
DEFINITIONS
"State contractor" means a person, business entity or nonprofit organization that enters into a state
contract Such person, business entity or nonprofit organization shall be deemed to be a state contractor
until December thirty-first of the year in which such contract terminates. "State contractor" does not
include a municipality or any other political subdivision of the state, including any entities or associations
duly created by the municipality or political subdivision exclusively amongst themselves to further any
purpose authorized by statute or charter, or an employee in the executive or legislative branch of state
government or a quasi-public agency, whether in the "classified or unclassified service and full or parttime, and only in such person's capacity as a state or quasi-public agency employee.
"Prospective state contractor" means a person, business entity or nonprofit organization that (i) submits a
response to a state contract solicitation by the state, a state agency or a quasi-pUblic agency, or a proposal
in response to a request for proposals by the state, a state agency or a quasi-public agency, until the
contract has been entered into, or (ii) holds a valid prequalification certificate issued by the Commissioner
of Administrative Services under section 4a-1 00. "Prospective state contractor" does not include a
municipality or any other political subdivision of the state, including any entities or associations duly
created by the municipality or political subdivision exclusively amongst themselves to further any
purpose authorized by statute or charter, or an employee in the executive or legislative branch of state
government or a quasi-public agency, whether in the classified or unclassified service and full or parttime, and only in such person's capacity as a state or quasi-public ag~ncy employee.
"Principal of a state contractor or prospective state contractor" means (i) any individual who is a member
of the board of directors of, or has an ownership interest of five per cent or more in, a state contractor or
prospective state contractor, which is a business entity, except for an individual who is a member of the
board of directors of a nonprofit orgat)ization, (ii) an individual who is employed by a state contractor or

prospective state contractor, which is a business entity, as president, treasurer or executive vice president,
(iii) an individual who is the chief executive officer of a state contractor or prospective state contractor,
which is not a business entity, or if a state contractor or prospective state contractor has no such officer,
then the officer who duly possesses comparable powers and duties, (iv) an officer or an employee of any
state contractor or prospective state contractor who has managerial or discretionary responsibilities with
respect to a state contract, (v) the spouse or a dependent child who is eighteen years of age or older of an
individual described in this subparagraph, or (vi) a political committee established or controlled by an
individual described in this subparagraph or the business entity or nonprofit organization that is the state
contractor or prospective state contractor.
"State contract" means an agreement or contract with the state or any state agency or any quasi-pUblic
agency, let through a procurement process or otherwise, having a value of fifty thousand dollars or more,
or a combination or series of such agreements or contracts having a value of one hundred thousand dollars
or more in a calendar year, for (i) the rendition of services, (ii) the furnishing of any goods, material,
supplies, equipment or any items of any kind, (iii) the construction, alteration or repair of any public
building or public work, (iv) the acquisition, sale or lease of any laud or building, (v) a licensing
arrangement, or (vi) a grant, loan or loau guarautee. "State contract" does not include any agreement or
contract with the state, any state agency or any quasi-public agency that is exclusively federally funded,
an education loan, a loan to an individual for other than commercial purposes or any agreement or
contract between the state or any state agency and the United States Department of the Navy or the United
States Department of Defense.
"State contract solicitation" means a request by a state agency or quasi-public agency, in whatever form
issued, including, but not limited to, an invitation to bid, request for proposals, request for information or
request for quotes, inviting bids, quotes or other types of submittals, through a competitive procurement
process or another process authorized by law waiving competitive procurement.
"Managerial or discretionary responsibilities with respect to a state contract" means having direct,
extensive and substantive responsibilities with respect to the negotiation of the state contract and not
peripheral, clerical or ministerial responsibilities.
"Dependent child" means a child residing in an individual's household who may legally be claimed as a
dependent on the federal income tax. of such individual.
"Solicit" means (A) requesting that a contribution be made, (B) participating in any fund-raising activities
for a candidate committee, exploratory committee, political committee or party committee, including, but
not limited to, forwarding tickets to potential contributors, receiving contributions for transmission to any
such committee or bundling contributions, (C) serving as chairperson, treasurer or deputy treasurer of any
such committee, or (D) establishing a political committee for· the sole purpose of soliciting or receiving
contributions for any committee. Solicit does not include: (i) making a contribution that is otherwise
permitted by Chapter 155 of the Connecticut General Statutes; (ii) informing any person of a position
taken by a candidate for public office or a public official, (iii) notifying the person of any activities of, or
contact information for, any candidate for public office; or (iv) serving as a member in any party
committee or as an officer of such committee that is not otherwise prohibited in this section.
"Subcontractor" means any person, business entity or nonprofit organization that contracts to perform part
or all of the obligations of a state contractor's state contract. Such person, business entity or nonprofit
organization shall be deemed to be a subcontractor until December thirty first of the year in which the .
subcontract terminates. "Subcontractor" does not include (i) a municipality or any other political
subdivision of the state, including any entities or associations duly created by the municipality or political
subdivision exclusively amongst themselves to further any purpose authorized by statute or charter, or (li)

an employee in the executive or legislative branch of state government or a quasi-public agency, whether
in the classified or unclassified service and full or part-time, and only in such person's capacity as a state
or quasi-public agency employee.
"Principal of a subcontractor" means (i) any individual who is a member of the board of directors of, or
has an ownership interest of five per cent or more in, a subcontractor, which is a business entity, except
for an individual who is a member of the board of directors of a nonprofit organization, (li) an individual
who is employed by a subcontractor, which is a business entity, as president, treasurer or executive vice
president, (iii) an individual who is the chief executive officer of a subcontractor, which is not a business
entity, or if a subcontractor has no such officer, then the officer who duly possesses comparable powers
and duties, (iv) an officer or an employee of any subcontractor who has managerial or discretionary
responsibilities with respect to a subcontract with a state contractor, (v) the spouse or a dependent child
who is eighteen years of age or older of an individual described in this subparagraph, or (vi) a political
committee established or controlled by an individual described in this subparagraph or the business entity
or nonprofit organizatiOIi that is the subcontractor.

EXHIBIT 2

PROJECT IMPLEMENTATION DOCUMENT

Exhibit 2 - ProjElct Implementation Document

All obligations of the Contractor set forth in this Exhibit 2 Project Implementation
Document shall be provided at no cost to the State.
SECTION 1 - SECURITY
A. SECURITY

The Contractor shall:
1. provide and install all telephone recording and listening equipment at each facility or location
designated by the Department in an area approved by the DOC Director of Security or his/her designee.
2. guarantee the chain of evidence for all call recording and call data.
3. be in compliance with the DOC Administrative Directive 10.7 Inmate Communications or as
amended, or supplement or as published on the DOC website.
B. SECURITY PLAN
The Contractor shall maintain and update its Information Security Policy version 2.0.2. dated
November 19, 2009, addressing procedures the Contractor shall take with regards to confidentiality and
protecting all information and services, providing such policy to DOC upon request.
C. SYSTEM SECURITY
1. The Contractor shall encrypt sensitive or confidential information in accordance with the
requirements of this Agreement and DAS policy as set forth in Section 16 Encryption of Data; Breach of
Security or Loss of the Agreement.
2. The current encryption software utilized by DAS is MacAfee Endpoint Encryption Screen Saver
(Safeboot) file version 5.2.4. DAS reserves the right to change its encryption software at any time during
the term of this Agreement.
D. INFORMATION SECURITY BREACH
The Contractor shall notify DOC Director of Security, or his/her designee, within 2 hours of the
discovery of any incident Contractor suspects may be a security breach that may cause DOC or call
parties data to be corrupted or inappropriately accessed or used.
E. DOC ACCOUNT ACCESS
The Contractor shall:
1.

restrict access to all system functions to authorized personnel only. Authorized personnel shall
be approved by DOC Director of Security, or his/her designee.

2.

issue user-ids and passwords to DOC personnel authorized by DOC Director of Security or
his/her designee.

F. CONTRACTOR'S ACCOUNT ACCESS
1. The Contractor's and Subcontractor's employees with access to the inmate telephone system
shall have a unique user-id and password that identifies them as such employees.
2. The Contractor shall:
a. on a monthly basis, review and update the Contractor's account access to ensure only
authorized users have access to the Inmate Telephone Service.
b. terminate the access of those individuals that have left the Contractor's or
Subcontractor's employment within 24 hours of such change.
c. report these changes electronically to DOC Director of Security, or his/her designee.

1

Exhibit 2 - Project Implementation Document

G. EMERGENCY SYSTEM SHUT DOWN· MANUAL ON/OFF SWITCHES PER PHONE
The Contractor shall install a manual on/off switch for each facility that shall disable inmate·
telephones in the entire facility and for each individual telephone. The manual on/off switch shall be
located in a secure location approved by the DOC Director of Security or his/her designee.
H. AUTOMATIC DISCONNECT
The Contractor's inmate telephones shall automatically disconnect calls in process and restrict
outbound calling when there is loss of the ability to record calls.
I.ALERTS
The Contractor's service shall bridge a call to an authorized remote number for those dialed
numbers, phones, or inmate's Personal Identification Numbers (PIN) that are under surveillance by the
DOC Director of Security, or its designee.

J. B'ILLING NAME AND ADDRESS
The Contractor shall provide DOC with the ability to identify Billing Name and Address (BNA) of a
dialed phone number..
K. INMATE CALL LIMITATIONS HOURS OF OPERATION
The Contractor's service shall set and update calt restrictions to control inmate calling activity as
determined by DOC Director of Security or his/her designee.

L. INMATE PIN FUNCTIONALITY
The Contractor shall use each inmate's pre-existing PIN and shall issue PINs for new inmates.
PINs for new inmates shall include the 6-digit DOC issued inmate identification number and a 4-digit
number randomly assigned by the Contractor's system.
M. INMATE PIN SUSPENSION / TERMINATION / RE·ACTIVATION
The Contractor's inmate telephone service shall:
1.

provide DOC the ability to suspend or terminate an inmate's PIN and automatically reactivate a
suspended PIN based on the pre-determined date or time period.

2. provide DOC the ability to recognize and re-activate an inmate's previously assigned PIN and
approved call list.
N. INMATE ALLOWED CALL LIST
1. The Contractor shall import the current inmate PIN and associated Personal Allowed Number
(PAN) list from the current provider, Global TelLink (GTL), using a secure established data transfer
process.

2. The Contractor's inmate telephone service shall be able to identify the type of number and
whether it is landline, wireless or privileged.
3. The Contractor's· inmate telephone service shall not allow recording and monitoring of identified
legal representation
O. INTERNAL CONFIDENTIAL SECURITY CALLS
The Contractor's inmate telephone service shall provide internal, confidential security call lines that
support the current number format (*9999#) in use at DOC facilities. These calls shall be recorded, and
the inmate shall not be required to use their PIN or any other identifying number when placing these calls.
P. SYSTEM ADMINISTRATION
The Contractor's inmate telephone service Shall provide un-detected monitoring of real-time inmate
conversations, instant playback with no interrUption in recordings and replay of historical conversations
with the option of storing to removable media. The inmate telephone service shall preserve and lock a call

2

Exhibit 2 - Project Implementation Document

placed on the inmate telephone service so that neither the audio or video recording can be deleted or
purged from the inmate telephone service by either deliberate or accidental means.
Q. DOC FACILITY AND OFF-5ITE ADMINISTRATION

The Contractor's inmate telephone service shall provide DOC the ability to perform authorized
administrative functions from locations either on the inmate telephone system network or remotely
utilizing secure web-based access.
R. CALL RECORDINGS

1. The Contractor shall store all call recordings for access online immediately after call completion
for a required period of one year. Critical recordings, identified to Contractor by DOC personneL shall be
preserved and locked and remain available throughout the life of the Agreement.
2. The Contractor shall provide DOC or its designee a full copy of any recordings.
3. At the conclusion of the Agreement, the Contractor shall make all accumulated recorded data
available to DOC, or its designee, on a mutually agreeable user platform and shall preserve the chain of
evidence.
S. CALL RECORDING DUPLICATION
The Contractor shall provide DOC authorized staff the ability to copy recordings, on Contractor
provided electronic media, CD and/or DVD, of up'lo a maximum of two thousand five hundred (2,500)
electronic media per year to ensure the chain of evidence is maintained.
T.INMATE TELEPHONE CALL DETAIL RECORD (CDR)
1. The Contractor's inmate telephone service shall collect and store all call detail records in realtime at a secure central location. The Contractor shall replicate these records in the database.
2. The records shall be available immediately upon completion of the call.
3. The Contractor shall maintain these records during the life of the Agreement and, prior to
Agreement expiration, shall provide the data in its entirety.
U. CALL CONTROL CAPABILITIES
The Contractor's inmate telephone service shall provide call control for all inmate telephones
including but not limited to:
•

Centralized storage of.user identification to allow ease of inmate movement between facilities;

•

Hotnumber alert and monitoring;

•

Flagged number lists;

•

Flagged activity notification (alert to third party call activity);

•

VOice prompt warnings (detecting a third-party call attempt);

•

Individual restrictions on phone usage;

•

Specific telephone number blocking;

•

Individual allowable telephone number lists;

•

Controlled call duration, call allotment, system access hours, and system shutoff are required on
a system wide basis, however, individual control is also required;

•

Termination of call in progress;

•

System speed dials programmable by DOC.

V. INMATE TRACKING

3

Exhibit 2 - Project Implementation Document

The Contractor shall continue to use the file. transfer protocol (FTP) feed from the inmate tracking
system to update and synchronize all inmate location activity including additions, transfers, and
discharges until replaced by another or updated process.
W. INMATE NAME IDENTIFIER

1. The Contractor's inmate telephone service shall require the inmates record their names once
when their PINs are first used and this recorded name shall be played on all future calls the inmate
makes with his/her PIN.
2. The Contractor's inmate telephone service shall provide DOC Security the capability to re-set
the pre-recorded name.
X. EXPERT WITNESS TESTIMONY
1. The Contractor shall provide affidavits as required to support any legal proceedings with regards
to the inmate telephone service and shall provide expert witness testimony when needed.
2. The Contractor shall ensure that qualified personnel are available to provide such expert
testimony and those personnel respond timely and/or appear as stipulated in the request and/or legal
subpoena.
3. The Contractor shall immediately notify DOC Director of Security, or his/her designee, upon
receipt of any subpoenas related to this Agreement for expert witness testimony or related documents.
Y. DOC BACKGROUND CHECKS

1. The Contractor shall submit all DOC background check forms at least fourteen (14) days prior to
anticipated access to DOC facilities, buildings, or grounds.
2.

Background checks shall be required annually.

3. DOC reserves the right to deny access and/or revoke security clearance of any Contractor's
employee or subcontractor.
4. The Contractor shall immediately notify DOC Director of Security, or his/her designee, upon
learning anyone of its employees or subcontractor's employees approved to access DOC facilities have
been taken into custody or been arrested.

SECTION 2 -ADMINISTRATION
A. INVENTORY
The Contractor shall maintain a current inventory report of all equipment, components and network
installed and/or utilized at Department locations and shall provide the inventory to the DOC Security
Division or DAS upon request.
B. COMMERCIAL POWER OUTAGES
1. The Contractor's network, including the network operating center and all other network elements
under the control and management of the Contractor, shall survive interruptions in commercial power.
2. The Contractor shall provide ninety (90) minutes of Uninterruptible Power Supply (UPS) for all
network integrated access device equipment at the DOC's facilities.
3. The Contractor's network shall be capable of full recovery from a power outage automatically
once commercial power is restored.
C. SINGLE CLOCK SOURCE
1. The Contractor shall ensure that inmate call processing equipment, call detail recording, video
recordings and recorded conversations shall be synchronized from a single time of day clock source for
all of the DOC locations at Eastern Standard Time (EST) including Eastern Daylight Time (EDT).

4

Exhibit 2 - Project Implementation Document

"2. Such equipment shall automatically update the time when time changes occur between EST and
EDT. All reports from this system shall be adjusted to refiect the accurate EST/EDT.
D. POSTINGS FOR INMATES AND VISITORS
The Contractor shall provide written postings/notifications, approved by DOC, and stencils in both
English and Spanish in the quantities requested by DOC.
.
E. INTERFACE WITH DOC NEW OFFENDER MANAGEMENT SYSTEM
The Contractor's inmate telephone service shall interface with DOC's new Offender Based
Management System, when it becomes available. The interface shall be accomplished within thirty (30)
days after Contractor's receipt of written notice from DOC that said Offender Based Management System'
is available.
F. INTERNAL SECURITY CALLS
The Contractor's inmate telephone service shall be capable of connecting internal security calls
from inmate confidential sources, as determined by DOC. These calls shall not be counted against an
inmate's daily call allowances, but shall be recorded.
G. CUSTOMER ACCOUNT ACCESS
The Contractor shall provide paying customers, excluding inmates, with secure web based access
to account information including billing, payment and blocked call status and history.
H. PHASE-OUT PLAN
1. At the end of the Agreement, the Contractor shall:
a. transfer ownership to DOC of the then current telephones (inmate, visitor, processing/admitting,
TTYITDD, and test telephone in DOC Security area), hardware, PC/laptop softWare and
associated licenses (except for the Contractor's proprietary inmate telephone system Licensed
Software) and all associated cabling included in the inmate telephone service; and
b. provide continued on-line access to all recordings, subject to the standard recording purging
practice in place at the time the Agreement ends or is terminated. All recordings that have been
downloaded by the DOC in the Contractor's proprietary format shall continue to meet chain of
custody standards.
2. At the end of this Agreement or termination thereof, if the inmate telephone service is awarded to a
new provider, the Contractor shall provide all of the following information to the State's newly awarded
inmate telephone service provider in an electronic format, such as Excel, PDF, CSV file, that shall allow it
to import the following information to the respective platform:
•
•
•
•
•
•
•

Existing PIN list (active)
Existing PAN list
Global allowed list
Global blo,cked call list
Call restrictions by PIN, facility, housing unit, time of day, and day of week
Speed dial list
Existing call notes

In accordance with DOC regulation Sec. 18-81-45 Access to and Retention of Recordings of
Telephone Calls, the Contractor shall provide DOC authorized staff access to the inmate recorded calls
for three (3) years. Any recording containing information leading to administrative, investigative or legal
action shall be accessible by authorized DOC authorized staff for the duration of those proceedings. The
Contractor shall provide DOC authorized staff the ability to obtain copies of recordings that ensure the
chain of evidence is maintained.
.
.
I. CONTRACTOR'S SUB-CONTRACTOR(S)

5

Exhibit 2 - Project Implementation Document

The Contractor shall not utilize any sUb-Contractor(s) until the sub-Contractor is approved in writing
by the State.

J. CONTACT PERSON CONTRACTOR'S REPRESENTATIVE
The Contractor shall provide the State the name, title, address, e-mail address, fax number and
telephone number of the individual who shall be responsible for the management of this Agreement and
on-going communications with DAS regarding this Agreement.
K. REMOVAL OF PERSONNEL
The State shall have the right to require the Contractor to remove any individual assigned to the
account upon its written request to the Contractor.
L. REPORTS FOR DAS AND DOC
The Contractor shall provide reports to DAS/Communications Services which shall contain usage,
revenue, commission pre-pai(i account information, and other ad hoc reports as needed. The Contractor
shall also provide reports to DOC containing authorized user, investigative, security, intelligence analysis,
usage information, and other ad hoc reports as needed.
M. DOCUMENTATION
The Contractor shall provide full, complete and up-to-date documentation specific to DOC
implementation no later than the beginning of implementation. The documentation shall include at a
minimum:
•

Detailed flowchart(s) depicting the entire inmate call process from the moment an inmate picks up
the receiver to the completion of the call. The flow chart(s) shall include the time intervals for
each phase of call completion.
.

•

Network diagrams and documentation of all circuits, routers, switches and other components (if
requested by DOC)

•

Documentation of security and operational procedures

•

User documentation for administrators

•

User documentation for investigators

•

Training information fOr inmates (English and Spanish)

•

Information for called parties (English and Spanish)

N. SCALABILITY
All current and future locations, expansions, and added agency access requirements relating to the
inmate telephone system due to the growth of the DOC will be provided by Contractor under this
Agreement.

SECTION 3 - SYSTEM/NETWORK
A. CALL QUALITY
The Contractor shall provide telephone reception quality of at least equal to the quality offered to
the general public and shall meet telecommunication industry standards for service quality.
B. SYSTEM TRUNKING
The Contractor's system shall be engineered to ensure that all outbound calls are totally nonblocked. The system shall reserve separate bandwidth or channels for each phone without impacting the
required bandwidth for the operational characteristics of the system.
C. SIMULTANEOUS ACCESS

6

Exhibit 2 - Project Implementation Document

1. The Contractor's inmate telephone service shall allow up to 250 simultaneous DOC personnel to
listen to previously-recorded calls.
2. The Contractor shall provide at least 284K bandwidth for each workstation supported to access
reports, listen to a previously-recorded call simultaneously. The Contractor Shall adjust this bandwidth as
required by the DOC Director of Security or his/her designee
D. INMATE TELEPHONE NETWORK SERVICE
The Contractor's inmate telephone service shall restrict the inmate telephones from access to
incoming calls as well as to all information services, toll free numbers, 900 numbers, direct access to
other carriers, and 911 emergency calls.
E. AUTOMATIC NUMBER IDENTIFIER (ANI)
The Contractor's inmate telephone service shall have an identifiable telephone number and the
. name of the specific correctional facility which shall be displayed to the called party.
F. ENGLISH AND SPANISH CAPABILITY
The Contractor's inmate telephone service shall be capable of responding to English and Spanish
speaking inmates and individuals receiving the inmate's calls. The Contractor shall provide dialing
instructions, postings, warnings, and messages in English and Spanish. The translation from English to
Spanish is the Contractor's responsibility.
G. CALLED PARTY NOTIFICATION
The Contractor's inmate telephone service shall:
1. notify by voice recording all called parties prior to call connection that the call they are about to
accept is being initiated from a Connecticut correctional facility, shall identify the specific facility's
name and disclose the call will be recorded. The specific language of the verbal notifications shall
be provided to the Contractor by DOC. Contractor is responsible for pre-recording such
notifications.
2. provide the called party the ability to terminate the call without incurring any cost by hanging up
immediately following the recorded announcement.
3. allow the called party to press a button to block all calls from all Connecticut Correctional
Facilities prior to hanging up the call.
H. CALL RECORDING NOTIFICATION
The Contractor's inmate telephone service shall comply with Section 52-570d of the Coimecticut
General Statutes, DOC Directive 10.7 Inmate Communications, as it may be amended, and any other
applicable law or directive.
I. COLLECT CALLS
1. The Contractor's inmate telephone service shall allow the inmates the capability to place collect
calls in the U.S. International calls shall be made with pre-paid collect accounts only.
2. The Contractor shall not institute any call limitations on the inmate other than those established
by the DOC's Inmate handbook.
.

J. DISCOUNTED PRE-PAID SERVICE
The Contractor shall provide:
1. a discounted pre-paid service with a minimum 25% discount off of the non-discounted inmate
collect call rates;
2. no restriction on the account holder from receiving the full dollar amount of services up to the
balance held by the Contractor;

7

Exhibit 2 - Project Implementation Document

3. return to the c'ustomer of all un-used, prepaid funds due to account closures regardless of
whether the closure was initiated by the customer or the Contractor;
4. qualifying customers the option, to revert to the non-discount rates after utilizing the discounted
rate service and shall provide to qualifying customers the option to revert back;
5. no administrative fee for establishing or replenishing accounts;
6. fully disclose terms and conditions for the discounted service to all account customers upon
enrollment; and
7. thirty (30) days notification to customers and the State prior to implementing any changes to the
discounted service terms and conditions.
K. PRIVILEGED CALLS
The Contractor's inmate telephone service shall allow inmates to place privileged calls, including
those to the State's Public Defenders, on an inmate telephone which:
1. prevents recording and/or monitoring;
2. allow a privileged call without the call counting against the inmate's daily call allowance;
3. include the call detail information;
4. include a per day/month limit per inmate; and
5. identify a number as privileged on an inmate's allowable call list.
L. CALLS AT NO MONETARY COST

The Contractor's inmate telephone service shall process free calls to the State Public Defenders,
internal security calls from confidential sources, calls placed from test accounts and other calls
determined by the State.
M. INTAKE FACILITY TELEPHONE SERVICE
The Contractor's inmate telephones located in the admitting and processing areas shall have audio
recording capabilities and require no inmate PIN for collect calling. The service shall also:
1. commence recording when the telephone goes off-hook;
2. notify the called party as required in Section G above;
3. restrict the admitting and processing telephones from access to incoming calls as well as all
information services, toll free numbers, 900 numbers and 911 emergency calls;
4. establish a global call blocking table which immediately prevents inmates from making calls to
specific numbers, which include but are not limited to numbers to local judges, sheriffs, facility
personnel, jury members, attorneys and witnesses; and
5. allow a called party to block their number prior to accepting a call.
N.INTAKE FACILITY VIDEO CAPABILITIES
1. The Contractor's inmate telephone service, in the admitting and processing areas, shall video
record conversations as part of the inmate telephone service. The video recordings shall contain date
and time stamps which correspond to the audio recording of the same calls.
'
2. The Contractor shall use an external video camera, in a tamper-proof housing, which allows for
continuous streaming video. This camera shall record the audio and video of all inmate telephone calls,
including capturing the video recording 20 seconds prior to telephone going off hook. This camera shall
allow DOC to monitor the audio and video live with the same control and features as the inmate
telephones. The video recordings shall be in sync with the time and date stamp of the audio recordings.

8

Exhibit 2 - Project Implementation Document

The Contractor shall provide DOC with capability to pull historical recordings and call detail records. Up
to twelve (12) units shall be installed in eight (8) ot more DOC locations as determined by DOC. This
number may be increased at the request of DOC, at its discretion.
O. VISITOR TELEPHONE SERVICE
The Contractor shall provide telephones for the visitors and inmates with the ability for DOC
Security, or a DOC approved designee, to listen and record visitor telephone conversations. These
conversations shall be fully integrated with the inmate telephone calls and with the same call control ,and
limitation features as the inmate telephones.
P. TELEPHONE SETS FOR TESTING
The Contractor shall provide an inmate telephone installed at DOC's Security Division for testing
purposes with the capability to simulate actual inmate telephone functionality at various DOC facilities.
The Contractor shall establish several test accounts to be made available for the purpose of evaluating
call quality, security call control, and billing verification.
Q. CALL BLOCKING
The Contractor shall notify customers within 48 hours of initiating a block on calls. The Contractor shall
provide an explanation to the customer as to why the block is being initiated and the action required by
the customer to remove the block.

SECTION 4 -EQUIPMENTIWIRING
A. CALL MONITORING AND RECORDING EQUIPMENT
The Contractor shall provide thirty three (33) new laptops and thirty (30) new printer/scanner/fax
machines, not previously used or refurbished, and software as part of the 'conversion to the Contractor's
inmate telephone service under this Agreement. This number may increase based on the expansion of
the use of Contractor's inmate telephone service, as determined solely by DOC Director of Security or
his/her designee.
The Contractor shall maintain such equipment and replace or repair inoperable or damaged
equipment within twenty-four (24) hours of a request from DOC. The Contractor shall supply DOC with
additional hardware and related software upon request for the duration of the Agreement.
B. LAPTOPS
1. The Contractor shall obtain DOC prior written approval of the standard laptop and associated
hardware configurations as well as any future changes and/or upgrades prior to implementation.
2. The Contractor shall ensure all mobile devices are in compliance with the State policies
including but not limited to the 'Policy on Security for Mobile Computing and Storage Devices"
(http://www.ct.gov/doiUcwp/view.asp?a=1245&q=394672).
3. The Contractor shall supply the following for each laptop:
a. at minimum, a 17" monitor, mouse and keyboard;
b. CD/DVD creator software;
c. wireless Headset with noise cancellation (one per telephOne monitor);
d. color AII-In-One Laser Printer/Scanner/Fax, associated cable(s) and replacement ink
cartridges for the duration of the Agreement; and
e. surge protector (UPS 900 VA 120V or comparable alternative).
4. The Contractor shall provide software that is consistent with the State's most recent contract
award in existence at the time such hardware/software is being installed and shall remain in compliance
with the most current State's architectural standards,

9

Exhibit 2 - Project Implementation Document

5. The Contractor shall replace all laptops with new equipment and upgrade all software, at a
minimum, every two (2) years after the initial equipment installation. The Contractor shall retain
ownership of the replaced equipment, minus the hard drives, upon the end of this Agreement or
termination thereof. Ownership of the final equipment shall transfer to the State at the end of this
Agreement or termination thereof.
C. Additional Software
1. The Contractor shall provide analytical Securus Leads Generator software to assist with
investigation and intelligence analysis of all of the inmate call data.
2. The Contractor shall provide the optional inmate voice biometric verification software when
requested by DOC, pricing and implementation to be effectuated through a Product Schedule Update.
3. Each laptop provided to DOC under this Agreement shall contain a licensed copy of the latest
Microsoft Office, including, at a minimum, Microsoft Word and Excel. In addition, one laptop shall also
contain a licensed copy of the latest Micros'oft Project. All provided Microsoft software and replacement
of defective software shall be the responsibility of ,the Contractor. Basic technical support for requested
Microsoft software shall be the responsibility of the State.
D. BACK UP CALL RECORDINGS
The Contractor shall provide backup storage at a data center location as directed by the DOC to
back up all data and recordings on a daily baSis. The Contractor shall be responsible for providing
connectivity to this device(s) as well as remote monitoring/alerting system.
E. INMATE TELEPHONE EQUIPMENT
The Contractor shall provide all new telephone sets, which are in compliance with the American
Disability Act, of durable quality designed to resist abuse and shall incorporate features that adapt it for
use in a correctional facility, as determined by DOC in its directives The Contractor shall provide these
telephones for the inmate housing units, medical facilities, intake facilities' admitting and processing
areas, visiting areas, for the hearing impaired (TTYITDD), the DOC Security Division and at future
locations to be determined by DOC. Thetelephones for medical faCilities shall be portable/wireless and
plug into standard jacks. The Contractor shall obtain prior written DOC approval prior to installation of any
telephone equipment. These telephones shall include sound dampening handsets, volume control and
variable handset cords to a maximum length of 36 inches.
F. HARDWARE/SOFTWARE REPLACEMENT
The Contractor shall at all times maint,!in a complete set of replacement parts for all hardware and
software components of the service and three "hot spare' laptops at DOC Central Office.

SECTION 5 -IMPLEMENTATION/INSTALLATION
A. WIRING - COORDINATION WITH THE STATE

1. Where new wiring and/or conduit is needed as determined in writing by DOC, and such wiring is
clearly related directly and only to the· Contractor's services as defined elsewhere within this Agreement
subsequent to completion of site surveys by the Contractor, the Contractor shall furnish and install new
wiring at a Category 6 or greater and/or conduit. Wiring shall be in compliance with the most current
Telecommunication Industry Association (TINEIA) Telecommunications Building Wiring Standards.
2. The Contractor shall obtain the DOC Project Manager's prior written approval for all wiring and
conduit installations, including wire placement, cable category, and conduit type-plastic/metal as part of
the Exhibit 3. Contractor shall not use any existing DOC infrastructure without prior written approval of
DOC.
B.INSTALLATIONS.

10

.Exhibit 2 - Project Implementation Document

The Contractor shall furnish all new necessary cables, wire, hardware and labor along with such
other items as necessary to complete the installation of its inmate telephone service, while utilizing any
existing DOC cables, raceway, conduit and hardware.
.
C. RESTORATION
The Contractor shall protect, replace or restore to original or better condition, any architectural or
landscape features disturbed or altered by the Contractor or sub-Contractors. Any damage is the sole
responsibility of the Contractor and the repair thereof shall be at the Contractor's expense. The
Contractor shall be held strictly responsible for, and shall make good at its own expense, any and all
damage to the work of others resulting from the delivery and/or completion of its work.
D. CUT CABLES
The Contractor shall repair or replace, at its expense, any cable(s) and/or equipment damaged from
on the part of the Contractor or any of its sub-Contractors.
E. CLEAN WORK AREA
The Contractor shall, at all times, remove from its work area any waste materials and rubbish, and
shall account for all tools and materials. If the Contractor fails to remove the waste materials and rubbish
as requested, DOC may perform that task and charge the associated cost to the Contractor.
F. INSTALLATION GUIDELINES
The Contractor shall be in strict conformance with all applicable building, fire, and electrical codes
including but not limited tore-establishing the fire resistance ratings of wall, floor, and any other potential
penetrations that are either created by the installation of, or already existed for the purpose of
telecommunications wire/cable access. All assembly penetrations shall be fire stopped to a rating equal
to that of the surrounding assembly. The Contractor shall obtain prior written approval from the DOC
Project Manager prior to performing penetration work. No floors, walls, ceilings, or structural elements of
the existing finished or unfinished work may be drilled, cut, or in any way defaced without DOC's
approval.
G. TELECOMMUNICATIONS BUILDING WIRING STANDARDS
1. The Contractor shall use unshielded twisted pair 24 AWG cable for all station wiring, with a mid
range, Category 6 cable or higher, for voice and data wiring, unless otherwise specified in writing by the
DOC Project Manager.
2. The Contractor shall install and test all cable, and supply the DOC Project Manager with a copy
of the test results in a format acceptable to the DOC Project Manager.
3. The Contractor shall provide all new station wiring, where needed and shall install wire in
accordance with the current editions of the Telecommunications Building Wiring Standards, including all
Technical Service Bulletins (TSB), adopted by TINEIA in accordance with the American National
Standards Institute (ANSI).
4. The Contractor is responsible for the labeling of all station jacks and all terminal blocks in
accordance with DOC pre-established numbering schemes. The Contractor shall consult with the DOC
Project Manager for specific details.
H. STATION WIRING
1. The Contractor shall install, where needed, new station wiring consisting of a mid range
Category 6 cable or higher that is approved in writing by the DOC Project Manager, terminating in 8 PIN
modular RJ-45 jacks. AUeight (8) conductors shall be punched down on RJ-45 jacks per the TINEIA
Telecommunications Building Wiring Standards utilizing the 568A pin configuration. The Contractor shall
install connecting hardware that is of the same category as the cable and has been tested together with
.the cable. The Contractor shall provide the DOC Project Manager copies of the testing. The RJ-45
modular jacks shall be made to close tolerances so that the plug fits snugly into the jack. At the Main
Distribution Frame (MDF) and Intermediate Distribution Frame (I OF) ends, all voice pairs shall terminate

11

Exhibit 2 - Project Implementation Document

on 11 a-type standard cross-connecting blocks, or equivalent, unless otherwise speCified in writing by the
DOC Project Manager.
2. At the MDF and IDF ends, all data jacks shall terminate on an RJ-45 type patch panel, unless
otherwise specified in writing by the DOC Project Manager. Tile maximum data station cable drop length
is 90 meters. The drop length is measured from the termination block in the wiring closet to the station
faceplate.
3. At the time of installalion, if the specification set above is less than the industry standard, the
Contractor shall install all wiring and associated hardware in compliance with the standards as described
in the TINEIA Telecommunications Building Wiring Standards.
I. SYSTEMS FURNITURE WIRING
The Contractor shall replace any equipment that may have been temporarily removed or relocated
during cable installation. Telecommunications cable and electrical cable shall be installed in separate
channels, with proper shielding of the cable. If it is necessary to use the same channel,
telecommunications and electrical cable shall be physically isolated from each other with a metal septum.
Unless otherwise specified, the Contractor shall provide an extra twenty feet of cable slack for each
cable, properly secured, in the ceiling above the furniture.

J. STATION JACKS
1. Station jacks are to be flush mounted. Both flush mounted and surface mounted jacks are to be
installed a minimum of twelve (12) inches above finished floors, or to match pre-existing jack
configuration. Surface mounted jacks shall be avoided and utilized only with the written approval of the
DOC Project Manager. Any deviation shall be approved in writing by the DOC Project Manager.
2. All as-built drawings as well as any MAC work are a mandatory requirement for each site and
shall be provided to the DOC Project Manager prior to acceptance of the site installation and service
activation. As-built drawings shall be in the latest version of AutoCAD.
K. GROUNDING REQUIREMENTS
The Contractor shall ensure that bonding and grounding of cables and raceways is performed
according to the National Electrical Code and TINEIA standards, and according to the manufacturer's
grounding and bonding requirements. .
L.INTERMEDIATE DISTRIBUTION FRAMES (IDF)
1. All cross connect blocks for station wiring shall contain patch panels and the local data and
voice equipment should terminate in a DOC designated IDF closet.
2. Cross connections shall be completed in a neat and organized fashion, and shall be installed
using the appropriate means to keep them sufficiently taut and free from movement.
M. LIGHTNING PROTECTION
1. All head end equipment shall include surge protection.
2. The Contractor shall install 3/4" finished-grade plywood backboards (painted with two coats fire
resistant paint with color specified by the DOC Project Manager) in the IDF, and shall be securely
fastened to the wall, placed vertically (unless local conditions preclude it), 18 inches above the finished
floor. Ladder racks are to be used whenever possible.
N. VOICE AND DATA PATCH PANEL ASSEMBLIES
1. The Contractor shall use modular. 11 a-type patch panels on the distribution side of the network
where the workstation cables are terminated to the backside of the panel, and cross-connects are done
on the front side. The Contractor shall use modular patch panel (copper) wiring installing it to an eight
(8)-pin configuration where all 4-pair UTP conductors are punched down in accordance with the TINEIA
568A cabling standard. The Contractor shall provide horizontal and vertical wire managers for all patch
panel assemblies.

12

Exhibit 2 - Project Implementation Document

2. The Contractor shall ensure that all products associated with the patch panel assemblies are
physically and electrically compatible with each other. The Contractor shall number and mechanically
label each patch panel jack for easy identification of terminal/phone station locations and distribution ports
from host equipment (I.e. computer controller or voice/data switch). The Contractor shall ensure patch
panels for both copper and fiber optic architectures are UL listed arid in compliance with all local, state, or
federal codes.
.
O. ELECTRICAL POWER
The Contractor is responsible for providing the DOC Project Manager the electrical specifications
required to power its systems. The Contractor may utilize existing outlets with prior DOC approval.
P. FASTENERS
The Contractor shall use security type screws that match DOC facility requirements, for all exposed
fasteners in common areas.
Q. CONDUIT STRAPS

The Contractor shall use conduit straps that are two hole cast metal type in all areas. The
Contractor shall install straps every 18 inches.

R. RACEWAYS
The Contractor shall install metal raceways for all station wiring and shall be a minimum of three
quarter inch.
.
S.IMPLEMENTATION
DOC requires that the Contractor convert one DOC site at a time to the new system in accordance
with priorities defined by DOC. The final approved schedule shall be at the discretion of DOC. It is the
intent of DOC to achieve full statewide implementation a·ccording to the project plan approved by DOC.
An acceptance test shall be required for each DOC installation facility or site. DOC shall be the sole
determinant of the success of these acceptance tests. As it is the intent of DOC to minimize the
disruption of service, DOC may choose to use non-standard work schedules at some or all facilities for
system transition to expedite the conversion.
T. CONTRACTOR'S PROJECT MANAGER
Within ten (10) days of the effective date of the Agreement, the Contractor shall provide a full time
on-site project manager for the duration of the implementation until DOC has accepted in writing all
system components and services. The project manager shall be responsible for the management and
implementation of the project plan, all transition requireinents and acceptance testing.
U. IMPLEMENTATION PLAN
The implementation plan shall include expected time frames, Contractor's and DOC staff
requirements, an explanation of system downtime, and limitations or interruptions to be encountered
during the implementation process. Installation, testing and acceptance at DOC Central Office (Security
Division) shall occur first. Once the DOC Project Manager has accepted the testing at DOC Central
Office, installation shall begin at the next identified facility or site within one week of such acceptance.
The order of site installation shall be determined by DOC. This process shall continue until installation,
testing, acceptance and activation has occurred at all DOC facilities. If an acceptance testing fails, the
installation at other DOC facilities shall cease until the issue is resolved and re-testing is successful. The
site acceptance testing may need to be performed without 100% of the inmate telephones installed and
operational. The Contractor shall submit a proposed project plan in MS Project. The Plan shall be
specific with regards to time frames for installation, testing, acceptance and ·activation. This Plan shall
include at least the following elements:
•

Implementation plan:
o

Transition from the current Contractor,

o

Wiring installation where required,

13

Exhibit 2 - Project Implementation Document

o

Network installations,

o

Laptops and associated hardware and software

o

Inmate telephone -installations,

•

Risk management and mitigation plan

•

Acceptance test plan (required for each individual site)

•

Training plan

•

Communications plan for DOC

•

Communications plan for the Public

•

Communications plan for the Inmates

•

Performance and service level plan

•

Project reporting process and mechanisms

•

Change management process

•

Configuration management plan

V, DOC APPROVED IMPLEMENTATION PLAN
1. The Contractor shall perform site surveys at all DOC facilities/sites, coordinating this effort with
the DOC Project Manager. These surveys shall commence within 30 days of the.effective date of the
master agreement.
2. The Contractors project manager shall submit updated implementation plans within 10 days of
each site survey, accounting for actual work to be performed, to the DOC Project Manager.
3. The DOC Project Manager shall respond to the Contractor's project manager, approving and/or
making recommend changes to the plan. The implementation shall commence within 15 days of the
DOC Project Managers approval.
W. EXISTING EQUIPMENT
The Contractor shall be responsible for the removal, inventory creation/validation, storage and
coordination of the return of all existing GTL equipment, except for such GTL equipment that the State
determines is required to remain in place, no later than forty-five (45) days after the successful completion
of a facilities acceptance test. The Contractor provided storage location shall be approved by DOC
Project Manager. The Contractor shall provide the DOC Project Manager the equipment inventory along
with the signed GTL receipt for the removed equipment.

SECTION 6 - TRAINING
A. DOC STAFF TRAINING
The Contractor shall provide all initial and on-going training through .online instructor-led classes or
onsite one-on-one and classroom training sessions, including all applicable instruction materials, to
ensure all DOC Security staff (users and administrators) are proficient in the use of the Contractors
inmate telephone service. The type and schedule of training shall be determined by DOC Director of
Security or his/her designee.
B. INMATE TELEPHONE TRAINING
The Contractor .shall provide instruction materials for the inmate population describing the use and
functions of the inmate telephones. During the life of the Agreement, the Contractor shall provide
additional instruction materials and updates as requested by DOC. The final draft of these materials, in

14

Exhibit 2 - Project Implementation Document

both English and Spanish, shall be reviewed and approved in writing by the DOC Director of Security, or
his/her designee, prior to Contractor printing and delivering the instruction materials.

SECTION 7 - MAC/MAINTENANCE
A. REPAIR, MAINTENANCE AND MAC WORK
1. The Contractor is solely responsible for the maintenance and support for all of its system
components including but not limited to telephones, pedestals, circuits, network components, software,
call processors and all other elements of its service. The Contractor is responsible for the repair or
replacement of all equipment/wiring damaged regardless of the cause.
2. The Contractor shall notify the DOC project manager one (1) hour in advance of any site visit.
B. TROUBLE REPORTING
The Contractor's electronic trouble ticket system shall allow authorized DOC users to create,
manage and search service tickets 'and generate reports. This system shall generate an auto tracking
number or other unique identifier immediately upon initiation into the system.
C. SYSTEM AUTO-MONITORING
The Contractor's network operations center shall be staffed 24 hours aday, 7 days a week, 365
days a year with administrators trained to monitor, diagnose and resolve any potential system or network
abnormality, or escalate the issue to appropriate support personal.
D. NOTIFICATION OF SYSTEM FAILURES
The Contractor shall provide DOC Director of Security or hislher designee and with real time
contact notification of all Priority 1 system alerts and alarms as set out in Exhibit 5 SLA, including the final
resolution of all incidents. In addition, the Contractor shall notify the affected facility shift commander and
DOC Director of Security of any failure and provide an estimated time of service restoration. For .
extended outages, the Contractor shall provide a detailed plan of repair, including how the Contractor
shall provide alternative service during an extended disruption of service. DOC Director of Security shall
provide the Contractor with a list of individuals to be notified under this section.
E. PREVENTIVE MAINTENANCE
At least quarterly, the Contractor shall perform preventive maintenance, on-site inspections, test
routines, and diagnostics on the systems as recommended from the manufacturer and at the completion
of such, shall provide a report identifying the preventative items actually performed, the results of testing
completed, and any changes and/or updates to either the equipment or software to the DOC Director of
Security or designee. The Contractor shall notify the DOC Director of Security or hislher designee
twenty-four (24) hours in advance of all site visits. Preventive maintenance, that may disrupt service to
the users, may be required to be done outside of normal business hours, Monday - Friday, 7am - 4pm
eastern time excluding state holidays.
F. MOVE, ADD AND CHANGE (MAC) WORK
The Contractor shall provide electronic ordering system to initiate moves adds and changes (MAC)
tickets that tracks the real-time status, provides current and historical reports of those tickets, and also
generates an automatic tracking number upon initiation. All updates to open tickets shall be sent in realtime electronically to the DOC authorized staff that originated the MAC order as well as to the DOC
Director of Security or his/her designee. The Contractor's technicians or authorized DOC staff may
initiate a MAC order.
G. MAC WORK TOLL FREE TELEPHONE NUMBER
The Contractor shall provide, for MAC activity, a dedicated toll free telephone number for DOC that
shall reach a live confact located within the continental United States, Alaska or Hawaii, and be available
24 hours a day, 7 days a week, 365 days a year. .

15

Exhibit 2 - Project Implementation Document

H. REPAIR, MAINTENANCE AND MAC REPORTS
The Contractor shall furnish the DOC Director of Security, or hfs/her designee, with a monthly
report, in a format approved by DOC, of all repair, maintenance and MAC work requests.
I. PERFORMANCE REVIEWS
The Contractor shall agree to provide a face-to-face review, every month or quarter, at DOC's
discretion, to discuss performance indicators and trends and a summary of service issues.

J. SUPPORT SERVICES FOR DOC
1. The Contractor's customer support personnel shall be located within the continental United
States, Alaska or Hawaii, unless the Contractor has received the prior written approval of DAS.
2. The Contractor shall identify the locations of its customer service centers for the pUblic.
K. CUSTOMER SERVICE CAPABILITY
The Contractor shall provide and publish a dedicated international toll free telephone number (for
selected countries) for access to knowledgeable customer service staff (multilingual Spanish and English)
and an interactive voice response (lVR) system, both accessible 24 hours a day, 7 days a week.

16

EXIDBIT3

PROJECT IMPLEMENTATION SCHEDULE
See Attached

ID

Task Name

redecesso1

4
5

6
7
8
9
10
11
12

Project Initiation Phase
Welcome to Securusl
Upon contract execution - Securus Account Executive to
call Connecticut DOC
Arrange face*to*face meeting on-site at Connecticut DOC
location
Project Manager introduction with Connecticut DOC
(conference call)
Identify point of cori'ta-ct'::md contact Information for
each correctional facility location
Facility address verification and te1ecom demarcation
,
verification
On Site Kick-Off meeting with Connecticut DOC &
Securus Account Team
Review:
Project Team structure for Securus and Connecticut

14

15

16
17
18

19
20
21

Finish

Start

230.13 days

Wed 8/1/12

230.13 days

Wed 917111

Wed 8/1/12

11.63 days
4 days
0.38 days

Mon 10/17/11
Mon 10/17/11
Mon 10/17/11

Tue 11/1111
Thu 10/20/11
Mon 10/17/11

1 hr

Mon 10/17/11

Mon 10/17/11

0.25 days

Mon 10/17/11

Mon 10/17111

6

1 hr

Mon 10/17/11

Mon 10/17/11

8

1 hr

Mon 10/17/11

Mon 10/17/11

1.88 days

Wed 10/19/11

Thu 10/20/11

1.88 days
1 hr

Wed 10/19/11
Wed 10/19/11

Thu 10/20/11
Wed 10/19/11

12

3 hrs

Wed 10/19111

Wed 10/19/11

13

1 hr

Wed 10/19/11

Wed 10/19/11

14
15

3 hrs
2 hrs

Wed 10/19/11
Thu 10/20/11

Thu 10/20/11
Thu 10/20/11

16

17

2 hrs
1 hr

Thu 10/20/11
Thu 10/20/11

Thu 10120/11
Thu 10120/11

18

2 hrs

Thu 10120/11

Thu 10/20/11

3 days

Mon 10/17/11

Thu 10/20/11

1.5 days

Mon 10/17/11

Tue 10118111

6FS+2

DOC
13

I

I
Wed 9nI11

2
3

DUratIon

days

Preliminary project plan & implementation schedule
review
Establish meeting schedule and communication plans I
Integrations & PIN/PAN data management
Review field service access/scheduling & te!ecom
vendor scheduling options
Site Survey access and scheduling
Distribution of infonnationalliterature/collateral for
public & inmates
Review preliminary scheduling & options for Voice
Biometrics
Submit Initial Telecom & Equipment Orders (Preliminary
Engineering & Design)
Submit orders to Telecom Vendors for MPLS T1 transport
(based on RFP engineering)

.

9

1--c2~2c-1 . -~- --- . ~ .. Submit ordersforhardware to wareh-olise and- vendors -~..-.

. ··~i--- - . :ldays- Monl-lii17i11· Thu 10/20/11

(vendor managed inventories)
23

24
25

26

6 days

Mon 10/24/11

Tue 11/1111

17FS+2

1 day
2 hrs

Mon 10/24/11
Mon 10/24/11

Tue 10125/11
Mon 10/24/11

days
25

4 hrs

Mon 10124/11

Tue 10125111

Site Surveys conducted by Securus Field Services Team
DOC Central Office

Oemarc & Inmate Telephones Location inspection
Inmate telephone locations - survey

I

~~f--~~~~~~=---,-c-=c--~~;--;;""'-;;CC-~~-T--~----=-o--~~~-

27

28

29

Voice Biometrics - environmental evaluation & testing

John Dempsey Hospital
Oemare & Inmate Telephones Location inspection

I

..-.--o=~~;c-==1

26

2 hrs

Tue 10/25/11

Tue 10/25/11

17FS+2

1 day
2 hrs

Mon 10/24/11
Mon 10124/11

Tue 10/25/11
Mon 10/24/11

days
30

Inmate teleph.one locations - survey

29

4 hrs

Mon 10/24111

Tue 10125/11

31

Voice Biometrics - environmental evaluation & testing

30

2 hrs

Tue 10125/11

Tue 10/25/11

17FS+2

1 day
2 hrs

Mon 10/24/11
Mon 10/24/11

Tue 10/25/11
Mon 10/24/11

days
33

4 hrs

Mon 10124/11

Tue 10125/11

34

2 hrs

Tue 10/25/11

Tue 10125111

17FS+2

1 day
2 hrs

Mon,10/24/11
Mon 10/24/11

Tue 10/25111
Mon 10/24/11

days
37

4 hrs

Mon 10124/11

Tue 10125111

32
33

Hartford Correctional Center
Oemare & Inmate Telephones Location inspection

34

Inmate telephone locations - survey

35

Voice Biometrics - environmental evaluation & testing

36
37

Walker RSMU
Oemarc & Inmate Telephones Location inspection
Inmate telephone locations ~ survey

ID

Task Name
Voice Biometrics - environmental evaluation & testing

39
40
41
42

redecesso1

Duration

I

2 hrs

38

Start
Tue 10/25/11

,

Finish
Tue 10/25/11

MacDougall Correctional Institution
1 day
Man 10/24/11 Tue 10/25/11
'---'---Demarc&'lnmateTelephonesTocii!fon Trispection---' -- .- -TiFs+2 - .-- -_. -Thrs--Mon 10i2471f--Mon-10/24/11
_.. _ "days__.__
- --'lnmateieJephoneio-c,iiiOns :SurVey--'-- -- - ,.
41
--4 hrs -MOill0/24/11'-rue 10/251{1
._----"--_.

42

43

-------------_._-"-,-- - - - ----2 hrs

Robinson Correctlonallnstltutlon

44
45

Demare & Inmate Telephones Location inspection

124FS+2 hrs

1 day
2 hrs

45

4 hrs

Inmate telephone locations - survey

46

Tue 10/25/11

Tue 10/25/11

... - - - ---

Tue 10/25/11 Wed 10/26/11
Tue 10/25/11 Wed 10/26/11

Wed 10/26/11

Wed 10/26/11

1-;~t-----~c=---=~",-~-c:c:--.-c;~=~~==--+-----;;;-----~c--...-:-:;c""'-----;-;~~=o1

47

Voice Biometrics - environmental evaluation & testing

48
1-;49;;--1 --f---;o;;--1 - .
50
51
52
53

46

Enfield Correctional Institution

2 hrs

-

28FS+2 hrs

Wed 10/26/11

Wed.10/26/11

1 day
Tue 10/25/11 Wed 10/26/11
. . . . . - - - - - _ . - - - - - - - -_ ..
2 hrs
Tue 10/25/11 Wed 10/26111

"" -""
- Voice Biometrics - environmental evaluation & fes'ting
Willard Correctional Institution
Demarc & Inmate Telephones Location inspection

50

2 hrs

32FS+2 hrs

1 day
2 hrs

Wed fOl26111

Wed 10/26111

Tue 10125111 Wed 10/26111
Tue 10125/11 Wed 10/26111

54

Inmate telephone locations· survey

53

4 hrs

Wed 10126/11

55

Voice Biometrics· environmental evaluation & testing

54

2 hrs

Wed 10126111 Wed 10126111

1 day

Tue 10/25111 Wed 10/26111
Tue 1oh5/11 -Wed 1 0126/11

56
57

Osborn Correctlonallnstitutlon

'2h-rs--'
57

58

59

Wed 10/26111

-VOice Biometrics

M

envlronmentalevaliiation &testin-g . -- -- .----

58

wedfO/26111

-- -- Norther:nCorre"CtlOn8lInstltutlOn-- -.-------------.-- ---+-=""~.---O".',--===_-_--::.-_.;;{-c;d"ay~-,-·-·-ciTc:u-:-e--;1~of.;;;2~5ii1_i_1-:.~w~e:.=dc,1;.;o",i2,,6"i1 1
61

Demarc& Inmate Telephones location inspection

62
63
64
65

2 hrs

Inmate telephone locations survey

61

4 hrs

Wed 10126111

Voice Biometrics environmental evaluation & testing

62

2 hrs

Wed 10126111 Wed 10/26111

44FS+2 hrs

1 day
2 hrs

Thu 10127111
Thu 10/27111

65

4 hrs

Tilii 1012711 (-Thu -10127111

M

M

Cybulski Correctional Institution
- -Demarc-"&:
-Te!e-~;hones Locati"oflln-spect!on--

-Inmate

66

lrim"ate telephone-locations 5urve-y .

67

Voice BiometricS :""e-iivironmenta'" evaluation &-festlng--- -... ~

68
69

CcicJ

40FS+2 hrs

M

Bergin" Correctional-Institution
Oem arc & Inmate Telephones Location inspection

Tue 10125111 Wed 10126111
Wed 10126111

Fri 10128/11
Thu 10127/11

---66 - ------

48FS+2 hrs

1 day
2 hrs

Thu 10127111
Thu 10127/11

Fri 10/28111
Thu 10/27/11

70

Inmate telephone locations - survey

69

4 hrs

Thu 10127111

Thu 10/27/11

71

Voice Biometrics· environmental evaluation & testing

70

2 hrs

Thu 10127111

Frt 10128111

1 day
Thu 10/27/11
2 hrs - -tflu-10i27/11

Fri 10128111
Thu 10/27/11

73~ -~~4~r~~~2hu 1~127111

'Thu'10/27111

72
73

Brooklyn ~or~~.c!i~~I__ ~n_s~i~~!!?n
__ ~ __ ."_"
Demarc & Inmate Telephones Location inspection

74

Inmate telephone locations - survey

75

Voice Biometrics - environmental evaluation & testing

76
77
78

Corrigan Correctional Institution
oemarc & Inmate Telephones Location inspection
Inmate telephone locations - survey

I,

!52FS+2 hfs-

_J
__

_

~4

2 hr~

Thu 10127/11

Fri 10/28111

1 day

156FS+2 hrs

2 hrs

Thu 10127111
Thu 10127111

Frl10128111
Thu 10127/11

I

4 hrs

Thu 10127111

Thu 10/27/11

1

77,

ID

Task Name

redecesso1

79
80
81

I

Voice Biometrics - environmental evaluation & testing
RadgoWorkstationki Correctional Center

---------Oe-marc a:"jnmaie-TeTep-hon~eslocation ins-pection
- --

82
83
-. -.

.

Inmateie!E~phone- locations

------

- sUrVey--~--- -

-

Duration

78

2 hrs

60FS+2 hrs-

1 day
"--- -" 2 hrs

I

Finish

Start

I
Thu 10/27/11

Frt 10/28/11

Thu 10/27/11

Fri 10/28/11

Thu 10127/11

Fri 10128/if

--Thu10T2ii11 - Thu10ifilH

-1-

~a~~~::'~;t~~~;ne;~;~~~ntal .vajuitlo~&_te~ting_~_1

2 hrs

82

1 day

84
85

Oemare & Inmate Telephones Location inspection

86
87
88
89

164FS+2 hrs

2 hrs

Frll0/28/11

Fri 10/28/11

Inmate telephone locations - sUlVey

85

4 hrs

Frll0/28/11

Man 10/31/11

Voice Biometrics - environmental evaluation & testing

86

2 hrs

Man 10/31/11

Man 10/31/11

1 day

Fri 10/28/11
--Frt 10/28/11

Man 10/31/11
Fri 10128111

York-West Correctional Institution

-'--Oemarc -&Tn-mate-TelephoneS-Location [nspecfion
-..-- --- 68FS+2 hrs
,

90

89

91

90

2 hrs

--- -

92
93

--- --YOr)("East Correctlonaflnstltutlon - .

94
95

. __ .

...

72FS+2 hrs

Inmate telephone locations· survey

93

Voice Biometrics. environmental evaluation & testing

94

New Haven Correctional Center

-~-

--Oem"arc'& Inmate~TeI9phones-Cocation inspecfion .. _- _.. 76FS+2 hrs

98

97

99

98

f-o=-l -

--

100
101

Garner COITeclionallnsiliuiicin
- --~~Demare & Inmate Telephones Location Inspection

Man 10/31/11

--- -._Frll0/28/11

.-...

--_._.

1 day
2 hrs

Demarc & Inmate Telephones Location inspection

96
97

_..

-

Man 10/31/11

2 hrs

_-_.-

Frll0/28111

Man 10/31/11
Fri 10/28/11

4 hrs

Frll0/28/11

Man 10/31/11

2 hrs

Man 10/31/11

Man 10/31/11

1 day

Fri 10/28111

Man 10/31/11

2 hrs

2 hrs

---

-

Man 10/31/11

Man 10/31/11

- -- - ~--- 1 dayF,j ioi2ii7ii - Mon 10i31111

--1"8"OF"S,+c;2'hc-r-s---~2:;h:'rs'---;;F:;'ri:;'10~/~2~8/~1~1--'"~F~n~·1~0~/2~8~/1~1

f--oc=-+-----~-;-:_;_~_c_~--------+---_;:;_c_··--cc_-_;o~~c=_;~;__,"'··c__;c=

102

Inmate telephone locations -survey

Fri 10/28/11

Man 10/31/11

103

Voice Biometrics - environmental evaluation & testing- -+--~lcO-2~---2~h·--r$--;M-cO-n-l'~0/31/11

Man 10i31!i1

104
105

101

1 day

Bridgeport Correctional Center

·-----Oemarc & Inmate-Telephones Location In-spection .

4 hrs

2 hrs

Man 10/31/11

Tue 11/1/11
Man 10/31/11

Inmate telephone locations - survey

109

4 hrs

Man 10/31/11

Tue 1111111

Voice Biometrics - environmental evaluation & testing

110

2 hrs

Tue 11/1/11

Tue 11/1111

1 day

Man 10/31/11

2 hrs

Monl0/31f11

Tue 11/1111
Man 10/31/11

113

4 hrs

Man 10/31/11

Tue 1111111

114

2 hrs

110
.

Manson Youth Institution
-- Demarc & fnmate Telephone-s Location Inspection
Inmate telephone locations - survey

192FS+2 hrs

i

!

115
116
117
118

-

Tue 11/1111

1 day
Demarc & Inmate Telephones Location inspection

114

-

Man 10/31/11

88FS+2 hrs

108
109

112
113

Tue 11/1111

2 hrs

107

111

Man 10/31/11
--

Inmate"felephone locations ~ surVey

106

4 hrs

Project Planning Phase
Project Plan Preperatlon
ContaCtTelecom VendO'f' for estImated d6]lvery dates on
MPLS Tl orders

-- --

i

Tue 11/1111
-

21 FS+5
days

23.35 days
7.1 days
~ 0.5 hrs

-

--

--

Tue 11/1111
- --------- -

Fri 10/21/11 Wed 11123111
Fri 10/21/11
Tue 11/1111
~ Tu-.iOi25/11
Tue 10/25/11

10

Task Name

redecessi
ObtaIn estimated delivery dates for Inmate Telephones
hardware materials
Update Implementation Plan - All ITS: ne~vork, wiring, lAD,
telephones, workstations, & training activities

119
120

--"

Duration

I

21FS+7
days
118,119

0.5 hrs
1.67 days

10

1 day

121

I
10/27/11

Start
Thu

Finish
Thu 10/27/11

Thu 10/27/11

Mon 10/31/11

0.5 days

Mon 10/24/11

Mon 10/24/11

122

0.89 days

Mon 10/24/11

Tue 10/25/11

123

1 day

Tue 10/25/11

Wed 10/26/11

--~.----~

121

Draft Incumbent Exit Strategy

122

Update preliminary communications plan (DOC, Public, and
Inmate comunications)

123

Draft Performance and SeNiee Level Plan .

124

Update Project Monitoring/Controlling procedures dOCument

125

Draft Acceptance Test Plan (Project Acceptance and
Individual Site Acceptance)

124

0.5 days

Wed 10/26/11

Wed 10/26/11

126

Update Change Management and Configuration Management:
documentation

125

0.33 days

Wed 10/26/11

Thu 10/27/11

6.83 days

Tue 11/1/11

Thu 11/10/11

Tue 11/1111

Thu 11/3/11

I

I

~~--

127

128

120

Engineering Schematics, Bill of Materials. and Manual of
Procedure (Manual of Procedure) Updates

129
~~.--.--.

Use site survey data to update preliminary site design,! bill of
materials

23

1.67 days

&execute change o'rciers if necess--a;y----

129

3 days

130

-Produce

.. ,----,

131

Produce finalized engineering and Manual of Procedure
documentation

130

1.67 days

Tue 11/8/11

Wed 11/9/11

132

Host Securus Project Team review meeting to review updated

131

4 hrs

Wed 11/9/11

Thu 11/10/11

5.25 days

Tue 11/1111

Tue 11/8/11

t---=,--1 _______M_?nual of Procedure and tlmellnes
133
134
135
136

Securus Project Team Meeting (Internal) - Project Plan
Review
. -- --Revfew-lmpleme-ntation-Schedule'andVOfcs'"Bfometrics- .
SchedulinglEnroliment Plans
.
"Rev'iev,; telec'omhardware deiiveri schedule-s' - - - - "---

and

137
-

138
139
140
141
142
143

Review Project Plan Materials

134
135

2 hrs
2 days

Tue 11/1/11
Tue 11/1/11

Tue 11/1/11
Thu 11/3/11

Project Plan Assignments I Actions

136

1 day

Thu 11/3/11

Fri 11/4/11

137
138
139

0.25 days
0.5 days

Frlll/4/11
Monlln111
--Mon 11n111

-

Final Project Plan Review
Implementation Schedule & Project Plan' Approval
Pr<iduce fin-ailzedscheci"ule
project pia'"
with
Connecticut DOC --Team .---- -- - - - - - " Securus & Connecticut DOC Project Team Meeting - Touch
Point 1 Final Project Plan Sign-Off
Review Securus Approved Implementation Schedule &
Project Plan
.
Manage change requests

and

for "review

11 days

Monlln111
Tue 11/8111

--

Tue 11/Siiiw"d11123111

133

3 days

Tue 11/8/11

Fri 11/11111

142

2 days

Fn 11/11/11

Tue 11/15/11

143

1.5 days

Tue 11/15/11

Wed 11/16/11

144

2 days

Wed 11/16/11

Fn 11/18/11

I

144

145

update Imiilementation Schedule 8. PrOject Plan based
approved changes

on --I

Review Implementation Schedule and Project Plan Updates

I

\

10

Task Name

146

Connecticut DOC Sign-Off on final plans

147
148
149
150
151

redecesso1

Confirm building access & schedules for Securus Installation
Teams
Project Execution Phase

---------Pre-lnstal'-PreparBtion - - --- -- -- -

Duration

145

2 days

146

4 hrs
230 days

!

Start

I
Frt 11118/11

Finish
Tue 11/22111

Tue 11/221H Wed 11/23111
Wed 9/7/11

Tue 7131/12

1:3.9 days---Thu 11110/11----1'<11212111

.~

Customer Provisioning

----- --·---ProvisioningrequirementSlfe-atureis"foreach-Site- :"inmate

- 128- -

Mon 11/21/11

6.83 days
Thu 11/10111
--f67 days ·-'1"hu--11710/11

-Mon -f1-'14i11

Telephones Customer Configuration

152

Submit Customer Configurations to Install Support

151

1 day

Mon11/14/11

Tue11/15/11

153

2.5 days

Wed 11i16/11

Mon 11121111

Equipmen(f'rovlsToned- to Slte requirements/features

Quality Control Checkpoint - Customer Provisioning

154

I

--

155
156
157

---_ ..
- - . - - - -- -- .-.
-- - - - - ._Customer Data Management
3.06 days
Mon 11/21/11 Mon 11/28111
Retrieve customer specific data (block number [[sts, free
141
1 day Wed 11/23111 Mon 11/28111
calling lists, etc) from DOC or Incumbent
Site specific voice prompts &;:-tC'a"g~lin"'e"'s"'"--~~~~~t-~---'1;-;4~1~--~--;-1-'-:da--y --;-;W"e--dC:1;-;1-;;/2"3C:/1;-;1~c;MC:o--n"'1~1/;;;2:8""/11

158

Upload blocked number files

150

0.5 hrs

Man 11/21/11

Man 11/21/11

159

Upload free and priviledged number files

150

0.5 hrs

Man 11/21/11

Man 11/21/11

5 days

Wed 11/23111

FrI1212111

1 wk

Wed 11/23/11

Fri 1212111

1 wk

Wed 11/23111

Fri 1212111

- -.-- ._.- .. -_ .. _.- -- - -_. -- ---Offender Management System/E~lmports integration
Planning
~1~6~1-+~~~~~~~ln~m~a~'~P~IN'a--c--c-ou-n~t--c--re--a"tio--n---an-d'-m~an--a--g--e-m--e-nt~~~~1-~~714;-;1~
------~

160

162

Inmate PAN account creation and management

I

163
164
f--:=--+~
165
166

141

____

141
Fri 1'212111
Automated file delivery for account management and debit
1wk Wed 11/23111
funds management
-;-;-.7'-+~~--;-C.-~- -""-o-.-,---c~o-;-="",,. -,.,,--.~==-;i
"Produce data' migration plan for debit accounts and debit J
141
0.5 hrs Wed 11/23/11 Wed 11/23111
.;-cC":,-;b2ala_~ce~~ordlnate tra~sfers as each facility is miQrat~~. ~---~~~~~~~--"---;;;:C':'C==;-=c:-;==d
Local Exchange Carrier (LEC) access for MPLS T1
'I
15.25 days
Thu 1113/11 Mon 11/28111
Installation.
Confirm'LEGaceess schedulesWftilcorii",ctlcut DOC
I 20FS+10
1'hr' -1'l1u-1113/11
Thu'1'1/3111
contacts (LEG access only. Securus Technicians not required
days
to be onsite)
LEC MPLS T1 Installations:
0.25 days
Mon 11/28111 Mon 11128111
DOC Central Office - 1 Test Phone, 1 TOO & 7
20FS+25
Mon 11/28111 Mon 11/28/11
2 hrs
Workstation
days
Garner Correctional Institution • 60 Inmate Telephones, 32
20FS+25
2 hrs
Man 11/28/11 Man 11/28111
days
Visitation Phones, 15 TOO & 1 Workstation
I
Bridgeport Correctional Center - 79 Inmate Telephones,
I 20FS+25
Man 11/28/11 . Man 11/28/11
2 hrs
124 Visitation Phones, 20 TOO & 1 Workstation
I
days
2 hrs
Mon 11/28/11 Man 11/28/11
New Haven Correctional Center - 72 Inmate Telephones, I' 20FS+25
26 VisITalion Phones, 18 TOO & 1 Workstation
days
20FS+25
Mon 11/28/11 Man 11128/11
2 hrs
8ergln Correclionallnslitulion - 57 Inmate Telephones, 15
TOO & 1 Workstation
days

I

167
168
169
170
171

172

I

10

Task Name
Brooklyn Correctional Institution - 30 Inmate Telephones,
18 Visitation Phones, 8 TOO & 1 Workstation
Hartford Correctional Center - 114 Inmate Telephones, 108
Visitation Phones, 29 TOO & 1 Workstation
John Dempsey Hospital- 4 Inmate Telephones, 1 TOO & 1
Workstation
,
MacDougall Correctional-Institution - 113 Inmate
Telephones, 36 Visitation Phones, 29 TOO & 1
Walker RSMU - 26 Inmate Telephones, 22 Visitation
Phones, TDO & 1 Workstation
Willard Correctional Institution - 28 Inmate Telephones,
TOO & 1 Workstation
Cybulski Correctional Institution - 30 Inmate Telephones, 8
TOO & 1 Workstation
Enfield Correctional Institution ~ 36 Inmate Telephones, 9
TOO & 1 Workstation
Osborn Correctional Institution - 94 Inmate Telephones, 24
TOD & 1 Workstation
Northern Correctional Institution - 30 Inmate Telephones,
64 Visitation Phones, 8 TOO & 1 Workstation
Robinson Correctional Institution - 70 Inmate Telephones,
26 Visitation Phones, TOO & 1 Workstation
Cheshire Correctional Institution ~ 183 Inmate Telephones,
80 Visitation Phones, 46 TOO & 1 Workstation
Manson Youth Institution' ~ 61 Inmate Telephones, 58
Visitation Phones, 16 TOO & 1 Workstation
Corrigan Correctional Institution ·107 Inmate Tele'phones,
80"Visltation Phones, 27 TOO & 1 Workstation
RadgoWorkstationki Correctional Center - 38 Inmate
Telephones, 64 Visitation Phones, TOO & 1 Workstation
Gates Correctional Institution - 69 Inmate Telephones, 18
TOO & 1 Workstation
York-West.Correctionallnstitution -146 Inmate
Telephones, 8 Visitation Phones, TOO & 1 Workstation
Securus & Connecticut DOC Project Team Meeting Pre-Installation Touch Point

173
174
175
176

177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194

at

197
198

'I'

I

Finish

Start

2 hrs

I
Man 11/28/11 Man 11128111

2 hrs

Man 11/28/11

Man 11/28/11

2 hrs

Man 11/28/11

Man 11/28/11

2 hrs

Man 11128/11

Mon~11/28/11

2 hrs

Man 11/28/11

Man 11/28/11

2 hrs

Man 11/28/11

Man 11128111

2 hrs

Man 11/28/11

Man 11128111

2 hrs

Man 11/28/11

Mon 11/28/11

2 hrs

Man 11/28/11

Man 11/28/11

2 hrs

Man 11/28/11

Man 11/28/11

2 hrs

Mon'11/28/11

Man 11128111

2 hrs

Man 11128/11

Man 11/28/11

2 hrs

Man 11/28/11

Man 11128111

2 hrs

Mon 11/28/11

Man 11/28/11

2 hrs

Man 11/28/11

Man 11128111

2 hrs

Mon 11/28/11

Man 11/28/11

2 hrs

Man 11/28/11

Man 11/28/11

0,63 days

Mon 11/28/11

Tue 11/29/11

20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
d")'s
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
days
20FS+25
davs

facility

J

20 days

Tue 11/29/11

Thu 12129111

1 wk

-rirel1t29/11

Tue 1216/11

200

1 wk

Tue 1216/11

Tue 12113/11

201

1 wi<

Tue 12113/11

Tue 12/20/11

202

1 wk

Offender Management System/E-lmport Integration
-~

---. --- ---Test"integration forPIi'faccau'nt creatio-n' ani:{ management

200

190

201

Test integration for automated file delivery

202

Certify integration

- -

II

Produce plan for integration I SCP installation - coordinate
_i~tegration to, compJe~~_ ~hen_sit~ .i~ m!gra~e~"to se?
204
ITS Installation & Transition Activities
205
DOC Central Office
206
Pre-Installation
~2~07~1---------Receipt & Pre-Install Inmate Telephones Tasks
203

209

Verify shipment Content to Pick List

210

Telephone room prepe-ratlon &. wiring

I

183.19 days
3 days
0.44 days
0.19 days

,

--- -.-~j

~P-re-Install Sec"rus Inmate Telephones equipment

.

208

f-

210

I

-

193FS+2
days
208

I

. -.

-

Tue-12126/{1

-

Thu 12/29/11

- "-Wed 9/7/11
Man 5/28/12
Wed 11/30/11
Man 1215/11
--Wed 11/30/11
Thu 1211/11
Wed 11/30/11 Wed 11/30/11

-

- I

208

211

Duration

0,5 hrs
Man 11/28/11 Mon 11/28/11
Confirm LEC T1 Installations complete
167
Confirm hardware Shipments received each
167
- O~5-hrs-"Mon 11/28hl --Mon11/2Sii 1
Review and confirm Securus Installation Team schedules and ---~19;c3°-----;1--;h-r---;M~occn-1ccl'"/2;c8;-;/1°C1'-~Mc-o-n--;l~1-1;;;2~8/~1~1
facility access
Review and confirm Securus Integration Plan
194
1 hr
Mon 11/28/11 Man 11/28/11
Review and-confir;;;lncumbent EXit-Schedule {sTrategy ~------f95- - ~--~ 2~hrs~ Mon 11/28/11 ~ Tire 11i29/11

195
196

199

redecesso1

-

--~--~--

~

~

0,5 hrs

Wed 11130111

Wed 11/30/11

0,5 hrs

Wed 11/30/11

Wed 11/30/11

Wed 11/30/11

Wed 11/30/11

"~-

0,5 hrs

Wed- fii30/11Wed f1i30/11

ID

Task Name

. redecesso1

Duration

I

Finish

I
11/30/11

Start

212
Ins!allinmate Telephones Phones
0.13 days Wed
Wed 11/30/11
[-;2"'1'3--f- .----- -------Phone room Wiring andlnstallatlonaciivitiy--- --- --211- ----;;0".5"hC:rcs---..
W:;:e:~d';1"1/"3"'0:1"11' Wed 11/30/11

-_.- ._. -Facility wiring

214

216
217
218

219
220
221
222
223
224
225
226
227
228
229
230

231
232
233
234
235
236
237
238
239
240

211

TelSphon-ereplacements/fnsta-,iatlon In dormitories· , ----- "2o!:f .

215
~o;;---!

andcross connections

- - --

Quality Control C"heckpoinE Customer .

-W"d'T1"i:JOi1'[-Wedi 1/30/11

211

0.5 hrs

Wed 11/30/11

Wed 11/30/11

211

0.5 hrs

Wed 11/30/11

Wed 11/30/11

212

0.5 hrs

Wed 11/30/11

Wed 11/30/11

Wed 11/30/11 Wed 11/30/11
Wed 11/307f1

0.25 days

19:iFS+2

-_ .. '-'1-hr--wecr1173-oiiT

days
-221'-- ---0.5-hrS '''Wed 11/30/11

MPLST1 conn~ected to·Securusequipment

~- --~---

equipment on~line
-QuaifiY-COntrol Che-ck.point: E-qulpment les-Ung
Functional Validation
Verify all Features working properly

0.13 days

Verify phones work, port assignments/call groups
set
Complete Test & Validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team Meeting _Touch Point
Revii:iwlnstallatlon progr-ess'&-qualfiY control- --documentation for DOC Central Office
"DiscUSs other-ongoingan-d upcomlrlg activities·for
remaining Connecticut DOC Installations

----~--~-.

-- --

Wed 11/30/11 Wed 11/30/11

0.5 hrs ' Wed 11130/11

Wed 11/30/11

215

0.5 hrs

Wed 11/30/11

Wed 11/30/11

226

0.5 hrs

Wed 11/30/11

Wed 11/30/11

0.13 days

Thu 1211/11

Thu 1211/11

227--- ,

0.5-l1r5- -"fl1u-121iiiT- Thu 12/1111

229

0.5 hrs -

2.13 days

2.13 days

Cut~Over

I

.. -.,

211

Installation

to Securus
Re-Verify all Features working properly

Wed 11/:ioH1

222 ~-~----­ 0.5 hrs--Wed1-j130111Wed 11/30/11

i

227

0.5 hrs

Thu 1211/11

Thu 1211i11

Thu 1211/11
Thu 1211/11
Thu 12/1/11

Mon 1215/11
Mon 1215/11
Thu 1211111

-----,-~-'""C"7~--+-'"'"""'~-__=--=-c--__=O'__~=___=~-==~

Re-Verify phones work, port assignmentslcall
groups set
Post Cutover QA Checklist & Test Calls Completed

I

Notify Facility Inmate Telephones is prepared for
cutover ~nd functioning correctly
Cut Sheet distributed to Securus Project Team
Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cut-over activities by
Dorm/Inmate Housing Locations
Quality Control Checkpoint: Customer Acceptance
Customer walk through at facility

242

Customer review of Quality Control documentation

245

I

Verify electrical, network/telecom, and telephone
installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T
--MP-LS-i'fiuined up witllAli '

241

243
244

- 0:5 hrs-

-Wed f1):j0li1

0.13 days ,- Wed-11/30/ifWed 11/30111

Pre·lnstallation
Verify equipment inventory & installation location

--- -lnstaji8iforlSupport confirmation-that Securus

Wed 11/30/ff

0.5 hrs

II

I
I
I
I

Post Cut~over Activities
I
Final installation diagrams (datacom, electrical, and
equipment diagrams)
Site Cutover Preperation Complete - Ready for Training 1

227

0.5 hrs

Thu 12/1/11

Thu 1211111

227

0.5 hrs

Thu 1211/11

Thu 1211/11

235

0.5 hrs

Thu 1211111

Thu 1211/11

235

0.5 hrs

Thu 1211/11

Thu 12/1/11

237

2 days

Thu 12/1/11

Man 12/5/11

237

odays

Thu 1211111

Thu 1211/11

0.13 days

Thu 1211/11

Thu 1211/11

235

0.5 hrs

Thu 1211/11

Thu 1211/11

241

0.5 hrs

Thu 1211111

Thu 1211/11

232

2.06 days
0.5 hrs

Thu 1211/11
Man 1215/11

Mon 1215111
Man 1215/11

237

0.5 hrs

Thu 1211/11

Thu 1211/11

232

0.5 hrs

Man 1215/11

Man 1215/11

237

0.25 days
1 hr

Thu 1211/11
Thu 1211/11

Thu 1211/11
Thu 1211/11

248

1 hr

Thu 1211111

Thu 1211/11

!

246
247
248
249

Distribute .Implementation Customer Satisfaction
i
Survey
I
Training
I
Onsile CUslomer Inmate Telephones Insruetor Led II
Training
Complete and distribute Training Review forms
j

10
250
251

Task Name
.~

252
253

----

-"

Pre-Installation
Receipt & Pre-Install Inmate Telephones Tasks

...

---------

262

Telephone room preperation & wiring

254

2 days

Tue 12/6/11

Thu 12/8/11

Pre·lnstall Securus Inmate Telephones equipment

256

2 days

Thu 12/8/11

Mon 12112111

Tue 12/6/11

Wed 12/14/11

Mon 1zi12iif

Wed12114/11

--257-

265
266
267

-

271

273
274

. __~q~lpmen!.on-l!~__ ~_ ____

---- ....

-----~-

...---- .

Mon 12112111

Wed 12114/11

257

0.5 hrs

Mon 12/12111

Mon 12112111

257

0.5 hrs

Mon 12112111

Mon 12112111

258

0.5 hrs

Wed 12114/11

Wed 12114/11

Tue 12/6/11

Tue 1216111
Tue 1216111

267

--Thr·

-~Tue

1276111

- --6~5hrs-- ~ Tue 12/6/11

Tue T2is11T -T".j2l6/11

_ __________ _

..

Quality Control Checkpoint: Equipment Testing 1
Functional Validation
Verify all Features working properly

---

-----.---

3 days

Wed 1217/11

257

0.5 hr.

Mon 12112111

Mon 12112111

261

0.5 hrs

Wed 1217/11

Wed 1217/11

272

0.5 hrs

Wed 1217/11

Wed 1217111

0.13 days

Wed 1217/11

Thu 1218/11

Wed 121il1 1.

Wed 1217/11

------

Mon 12112111

273

-~6.5his

275

0_5 hrs

Thu 1218/11

Thu 1218/11

273

5.13 days
5.13 days
0_5 hrs

Wed 1217/11
-.-- Wed 1217/11
Wed 1217/11

Thu 12115/11
Thu 12115/11
Wed 1217/11

273

0.5 hrs

Wed 1217/11

Wed 1217/11

273

0.5 hrs

Wed 1217/11

Wed 1217/11

Notify Facility Inmate Telephones Is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

281

0.5 hrs

Thu 1218/11

Thu 1218/11

281

0.5 hrs

Thu 12/8/11

Thu 1218111

Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cut-over activities by
Dorm/Inmate Housing locations
Quality Control Checkpoint: Customer Acceptance

283

2 days

Thu 1218/11

Mon 12112111

283

5 days

Thu 1218111

Thu 12115/11

0.13 days

Thu 1218111

Thu 1218/11

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

~

Monl2,ij2i11 Wed 12114/11

2.06 days

~_. _ ~ay_~ ..

progress

276

286

..... - ---

..

1 day

0.25 days

sec.u.. rus & c.onneCti.cut DOC p..roject Team. Meeting-I
Touch Point
. Reviewlnstallatlon'
&-qualftycontroi···· - documentation for Garner correct~onallnstitution
1

275

285

-2-days~

250FS+f~~- ~~

Verify phones work, port assignments/call groups
set
Complete Test & Validation Checklist and return to
Project Manager

272

284

5.94 days

., --~ Insfa"llatian supporf cclnflrmatlon "thafSecurus ..

----

283

-

._--

---MPLS T1connectedtoS"ecurus'-equlpmeiiit--

-

269

282

~

255

Verify electrical, networkitelecom, and telephone
Installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
.
MPLS Test & Turn-up Activities with AT&T
·---,;.1PLST1 turnedu;' with ATf~·~--~-

264

--~----

Tue 1216/11

Pre-Installation
Verify equipment Inventory & installation location

263

Wed 12114/11
.. ---Mon 12112/11

Tue 1216/11

-. --Telephone relpfacemenfs/fnstallatiOnTrldomiitories
Quality Corltrol Checkpoi"nl:-Customer"

261

-

0_5 hrs

257
~

Tue 1216/11
-- - . - Tue 1216/11

--

Tue 1216111

. - -------Phone room wiring- andfiistall~ion-acfiV1iiy~' --

281

-~.----.

Tue 1216/11

260

280

6.13 days
4.06 days

--

0.5 hrs

Install Inmate Telephones Phones

258
259

270

Finish

250FS+1
day
254

Verify shipment Content to Pick List

256

....

I

255

268

I
12/5/11

Start

Customer Acceptance for DOC Central Office
243
4 hr.
Mon
Mon 1215111
- 60 InmateTelephones, 32 -~------6~.9·~4·;-d:;-a:C-y:Cs-~T"u:Ce-;1"21c;6"/1:~1~ -Thu-1~iii5/11
Visitation Phones, 15 TOO & 1 Workstation

Receive Shipment at Site

277
278
279

I

-----G:o-a-rn-eccrc:Co-o-r-re-c~tionallnstltution

254

r-w.

DUration

redecesso1

Installation
---- . - - Cut-Over to Securus
Re-Verify all Features working properly
Re-Verify phones work, port assignments/call
groups set
Post Cutover OA Checklist & Test Calls Completed

I
I
I

I'

I

-----

~

10

Task Name

redecesso1

287

Customer walk through at facility

288

Customer review-of Quality Control documentation

I

Duration

Start

I

Finish
Thu 12/8/11

281

0.5 hrs

Thu 1218111

287

0.5 hrs

Thu 1218111

Thu 12/8/11

5.06 days

Thu 1218111

Thu 12115111

0.25 days

.

289

Post Cut-over Activities

- Finallnstallatloocilagrams-(datacom,-electrical, and

--- ~
278" --_ .. 0.5 hrS---tJiii-12J1-5J11--- Yh"u-12i1'5/11
_____ ~qulpmeQt diag~a_r:n~)
_ ..
__ .,._ "__
_ _ --t.------ ._.
Site Cutover Preperation Complete - Ready for Training I
283 .... --'-0.5 fIis ----thu 1218111' '--fhui2/8T1'1

290
291

--..

292

__
293
294
295
296
~~--

~97

298
299

_.-

---

- -

--

-

"

---

Distribute Implementation Customer Satisfaction
Survey
___ _
.__ ."
Training
Onsite Customer Inmate Telephones Insructor Led
Training
Complete an~ distribute Training Review forms

278

Customer Acceptance for Garner Correctional
Institution
.. - _ . --- ------,,- - ----- ... - - - - ._-Bridgeport Correctional Center -79 Inmate Telephones,
124 Visitation Phones, 20 TOO & 1 Workstation

283

1 hr

Thu 1218111
Thu 1218111

Thu 1218/11
Thu 1218111

294

1 hr

Thu 1218111

Thu 12/8/11

289

4 hrs

Thu 12115111

Thu 12115111 1

9.19 days

Frl12116111

Tue 1/3112

Pre-Installation
----- ---Receipt & Pre-Install Inmate Telephones Tasks

9.19 days

Fr112116111

Tue 113/12

5.06 days

Fri 12116111

Tue 12127111

289FS+l
day
300

0.5 hrs

Fri 12116111

Fri 12116111

0.5 hrs

Fn 12116111

Fn 12116111

------

300

Receive Shipment at Site

301

Verify shipment Content to Pick List

302

Telephone room preperation & wiring

300

4 days

Frt 12116111

Thu 12122111

303

Pre-Instan Securus.lnmate Telephones equipment

302

1 day

Thu 12/22111

Tue 12/27/11

Fr112116111

Tue 113/12

Install Inmate Telephones Phones
-P-hone room--wlring -ancfinstariatfon

304
305
306
307

"-. - ---- --- -

actlv1{iy'--

FacilityWiringandcrossconnections-

--- -

----

303

---I

T~~P~O_~~ _~ePI~~~:~-~n_~~~-~~~~n' dorniitorie_s~_

Quality Control Checkpoint: Customer

309

Pre-Installation
Verify equipment inventory & installation location

310
311
312
313

Verify electrical, network/telecom, and telephone
Installations meet or exceed- standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T

'_

I

-- -. MPLS -tftumecfup with AT( ---

II

314
-~--,-

rUe 12)27111'-- Tue 113112

303

_.-

-

308

8.94 days
- -----4 days

.. ----_._ ..

-----

.--

4.13 days

Tue 12/27111

Tue 113112

303

1 hr

Tue 12127/11

Tue 12127111

303

1 hr

Tue 12127/11

Tue 12127/11

304

1 hr

Tue 113112

Tue 1/3112

289FS+1
day
313

0.25 days
Frl12116111
Fr112116111
1 h,--Frl12116/11-' "Frl12t16i11
0.5 hrs

Fn 12116111

Fr112116/11

0.5 hrs

Fn 1211'6111

Fn 12116111

3.19 days

Tue 12120111

Tue 12/27111

303

2 hrs

Tue 12127111

Tue 12/27111

---_ ..

315

Installation Support confirmation that Securus
equ}pme:nt ~n-~~_e _____ ,____ _

316

Quality Control Checkpoint: Equipment Testing 1

317

Functional Validation
Verify all Features working property

--

I

I

307

2 hrs

Tue 12120111

Tue 12120111

set
319

Co_~plete Test & Validation Ch~cklist and return to

I

318

2 hrs

Tue 12/20111

Tue 12120111

320

Project Manager
Securus & Connecticut DOC ProJect Team Meeting

0.13 days

Tue 12120/11

Tue 12120111

318

Verify phones work, port assignments/call groups

~

Touch Point
321

Review Installation progress & quality--control
documentation for Bridgeport Correctional Center

322

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

323

Installation

I

319

0:5 hrs

Tue 12120111

Tue lmoifl

!

321

0.5 hrs

Tue 12/20111

Tue 12120111

1.13 days

Tue 12120111

Wed 12121/11

!

I

10

Task Name

324
325

Cut-over fo Securus
- - -Re-VerfiY.II Features worklngproperly--'-- -

331
332

phones work-,

----- NotltY-Fac!litYlrlmateTelephones"fsprepared for -

328
.- - -

Tue 12120111

Finish
Wed 12121111

.'. -- ._-_. - cOmplete and certifY Integration'w!til-6ffender

Tue 12120111

319

._--

--CufSheet distributed'to' Securus-PrOjecfTeam" --- -- - "'-

327

327

hrs-- -rue 12f2o/1·"1--rue 12120/11
--'-- --0.5 hrs
Tue1212011 {- -iue 12fi6ii1
- 0.5

- - - 3 2 9 - - --Tday --rue 12120111

Management System & Commisary Vendor
Sio-metrics & cut~overactivities
Dorm/Inmate Housing Locations

_.

by -------

-- --- ..---.' Voice'

I

Start

0.5 hrs

319

cutover and functioning correctly

-.

1

1.13 days'

TestCalis

/-0;;32;0;-7--j ---

330

'Re~Verify

Duration

---319 ·----il1rs- ---Tue 12120RT-fue1212oii1

port assignments/cali -_ .. groups set
---- ---Posl Cutover oA CheCklist &Compleled-

-- - - "----

326

~3~2~9-;

redecesso1

329

--- -

.------

Tue 12120111
.. - -

- - - -QualitYControl Che'ckpolnt:Cu-stomer"Acce-ptance

._---

Wed 12121/fi
Wed 12121111

-

0.13 days

Tue 12120111

Tue 12120111

333

Customer walk through at facility

327

0.5 hrs

Tue 12120111

Tue 12120111

334

Customer review of Quality Control documentation

333

0.5 hrs

Tue 12120111

Tue 12120111

1.06_.. days
Tue 12120111
- - - - - - - .0.5 hrs
Wed 12121111

Wed- 12121111
Wed 12121111

335
336
337
338

Post Cut-over Activities

----Finaflnstailatlon cfiagrams-(d-a-tacom,--electrlcal, and --. -- ----324-

equipment diagrams)
-- - 'Site CUtOver-PreperaUon Complete--: Read-y for Trafnfng

- -- --Oistrlbute Impleme-ntatlo'n Customer- salis-faction - - -

______.___ §~rvey ___ ._____
339

340

341
342
343.

344

329

- -6:5hrs-Tu.-1ii26711 -Tue-fiI20111

324

--6.5hrs

_____________ ~ _____ _
---o.uclays· -

Training
Onsite Customer Inmate Telephones Insructor Led
Training
Complete' and distribute TraIning Review forms

Customer Acceptance for Bridgeport Correctional
Center
Newj:iavencOrrectio'nal Center=-n'inmate Telephc;nes,
26 Visitation Phones, 18 TDD & 1 Workstation

Wedl2i21111 -WecJ12/2111i

Tue-12/20t1"1

329

1 hr

Tue 12120111

340

1 hr

Wed 12121111

335

1 day

Wed 12121111
----

Pre-Installation

Wed12/2{/~11

Tue

f2l26711

Wed 12/21111
Thu 12/22111
----_.-

7.13 days

Fr112116111

Thu 12129111

7.13 days

Fri 12116111

Thu 12129111

. ---5.06 days- -F,I 12J1SI;WTue 12127111

345
346

Receive Shipment at Site

347

Verify shipment Content to Pick List

289FS+1
day
346

0.5 hrs

Fri 12116111

Fri 12116/11

0.5 hrs

Fri 12116111

Fri 12/16111

.

348

Telephone room preperatlon & wiring

346

3 days

Fri 12116111

Wed 12121/11

349

Pre-Install Securus Inmate Telephones eqUipment

348

2 days

Wed 12121111

Tue 12/27111

6.94 days
2 days

Fri 12116/11
Tue 12127111

Thu 12129111
Thu- 12129111

- i day -- Tue 12J27111

wed 12128111

350

Install Inmate Telephones Phones

--

351
352
353
354
355
356
357
358
359
360
361

349

FacUltY wiring and crossconnections ---

349

-Telephonereplacementsiinstaliatlo-n in -dorin~ories---

-- 1day

Fri 12116111

Man 12119111

2.06 days

Tue 12127111

Thu 12129111

349

0.5 hrs

Tue 12127111

Tue 12127111

349

0.5 hrs

Tue 12127111

Tue 12/27/11

350

0.5 hrs

Thu 12129111

Thu 12129111

0.25 days
1 hr

Fr112116111
Fri 12116111

Fri 12116111
Fri 12116111

0.5 hrs

Fri 12116111

fort 12i16111

0.5 hrs

Fri i2if6111

Fri 12116/11

347

---

Quality Control Checkpoint: Customer
pre-Installation
Verify equipment inventory & installation location
Verify electrical, networkitelecom, and telephone
installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T
----MPLS T1 turned-up with ATT
--MPLS T1 connected to Securus equipme-nt
---Installation Support'confirmatlOnthat S-ecurus·
equipment on-line

I
,

-

289FS+1
day
359
- -

-

360

ID

Task Name

redecesso1

362

i--=c=-1-- 363

Duration

Quality Control Checkpoint: Equipment Testing I
Functional Validation

I

Start
Mon 12119/11

4 days

I

Finish
Tue 12127/11

. -'-- - ------VerifY all Features working' propertY----- -- ~
~.

364

-. 'Verify-p-hones'work, ~;ortassTgnmentsicaTI groups--

353

set
compieteTesC& Validotfon CheCkTIst and-return to

365

__

~r,?je:£t_M_8:n~g,~.~___

364

______ ~ __ ' ___ .________ _

_

-Man

. - 0:13 days - 12119/1 i -- Mon 12i{9/f1 .
Securus & Connecticut DOC Project Team Meeting Touch Point
i--=c=-'f----------~~=c-::.::=-----==~=;:_:_:c=_<c::;__--t--_;;o;;o---___;;c~~.._:_::_==c;__"=.=;;;o1
367
Review installation progress & quality control
365
0_5 hrs
Man 12119111 Mon 12119/11
documentation for New Haven Correctional Center
366

368

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

369
370
371

367

365

wofk,·port

-~--365-

--Re-Verify""phones
assfgnmentS7CaTI~--groups set
-- Post Cutover QAChecklisC&Test Calls Completed

373
f--;;-o37"4-j -

2.13 days
Mon 12119/11 Wed 12121111
-- O:S·hrs--Mon 1211e111·· Monl2iieiil
- 0.5 hrs ~Moni2i19H1 -Moni21197fi

365

- -- - NotifY Fac1niy In-mate-Telephones Is-prepared forcutover and functioning correctly

Mon 12119111

37T

-O~5 hrs- .. Mon-12119111

Man 12119/11
Mon-i2i19i11

375

- -- --CtifSheet -distributed "to Securus ProjectTeam--

373

- -O.5hrs-

376

--Completeand certify integration with-OffenderManagement System & Commisary Vendor
. --,. VOlee Siometrici-& cui-overactivitiesby-- -- .. - Donnllnmate Hou~ Locations
__
Q-uallty-Con-irol Ci'-eckpolnt: Customer Acceptance

375

--~2 days-

377

i--=c=-, --.
378

Man 12119/11

2.13 days-- MonlU19/1T Wed12/21111

Installation
Cut-Over to Securus
- - ~Re~Ve-dfy -aU Fe-aturel?-wo-rking properly-

372

Mon 12119/11

0.5 hrs

Mon-12H97i1

i'IIon-f2119il1- Wed 1212ff11

375

379

Customer wal.k through at facility

373

0.5hrs

Mon12119/11

Man 12119111

380

Customer review of Quality Control documentation

379

0.5hrs

Man 12119/11

Man 12/19/11

381
382

Post Cut-over Activities
2.06 days
Mon 12119111 Wed 12121/11
-Flnallnstallatfon-aiagrams (datacom; eieciricaJ,ana--- -370 - --O:5-tirsWed 12/21I11-Wed12/21/11
equipment diagrams)
-- SiteCutaver PreperatioriComplete--- Re-idyfor Training . ~-- 375---------0:5 hrs . Man 12119/11-Mon iU-{911 i

383
f--;;-;~t

384

--

f-=c=-i - 385
386
387
388
389
390
391

-----

·Distribute Impiementa1"lon Customer Satlsfactlon~~.~~y-- - - -Training
Onsite CUstomer Inmate Telephones Insructor Led
Training
Complete and distribute Training Review forms

0.25 days
1 hr

"Mon 12/19/11

375

Man 12/19/11

Mon 1-2i19/11
Man 12119111

386

1 hr

Man 12119/11

Man 12119/11

381

4 hrs

Wed 12121/11

Thu 12/22111

6,19 days

Tue 12/27/11

Thu 1/5/12

Tue 12127/11

--

I--

Receive Shipment at Site

393

Verify shipment Content to Pick List

394

Telephone room preperation & wiring

395

Pre-Install Securus Inmate Telephones equipment
Install Inmate Telephones Phones
Phone -room wiring -and installation activitiy
-- -

398

J

Customer Acceptance for New Haven Correctional
Center
Bergin Correctlonallnstltutlon - 57 Inmate Telephones, 15 i
TOD & 1 Workstation
I
___ Pre-Installation
_______ .
Receipt & Pre·lnstallinmate Telephones Tasks
I

392

396
397

370

---

Facility wiring and cross connections

i

6.19 days
4.06 days

Tue 12127/11

Thu 1/5112
Tue 1/3/12

388FS+1
day
392

0.5 hrs

Tue 12127/11

Tue 12/27111

1 hr

Tue 12/27111

Tue 12/27/11

392

2 days

Tue 12127/11

Thu 12129/11

394

2 days

Thu 12129/11

Tue 1/3112

5.88 days
2 days

Tue 12127/11

395

Tue11371Z

Thu 1!5/12
Thu 1/5/12

395

2 days

Tue 1/3112

Thu 1/5112 1

----

---

---

-

-~-

ID

Task Name

redecesso1.
Telephone replacementslinstallation in dormitories

399
400

Duration

393

Quality Control Checkpoint: Customer

!

Start

I

1 day

Tue 12127/11

2.13 days

Tue 1/3/12

Finish
Wed 12128/11
Thu 1/5/12

Pre~lnstallation

.. - ---VerifY equipment invento~-& Instaiiittion locationf--..co~...

402

.... --

395

1 hr

395

fhr

Tue,ii31i2

396

1 hr

Thu 1/5/12

Thu 1/5i12

388FS+1
day
405

1 hr

Tue 12/27/11

Tue 12127111

0.5 hrs

Tue 12127/11

Tue 12127111

406

0.5 hrs

Tue 12127/11

Tue 12/27/11

2.94 days

Wed 12/2BI11

Tue 1/3112

399

0.5 hrs

Wed 12/28/11

Wed 12128111

410

0.5 hrs-Wed 12128/11·Wed 12128/11

----VeritYclectrical,netWorkitelecom, and teiephone -installations meet or exceed standards

·Complete"Field Technician 'Checklist&' return
_P_r~j~9t Ma~~g,~r ___ ,., ___ . __ ____ _

403
~~--

404

to·_·--___ _

MPLS Test & Turn-up Activities with AT&T
MPLS T1 turned up with An

405
406

MPLS T1 connected to Securus equipment

407

Installation Support confirmation that Securus
equipment on~line

408

Quality Control Checkpoint: Equipment Testing 1

Functional Validation
409

395

- Verify pho-nes-work, 'porfassignmentslcall"group's

410

set

-- --_. -----compiete Test&' Validatlon- CheCklist-and return "to

411

_ ... _____

._J:~~JeE~ ~~nag~~ _________

413

f--;c~1-

...

Installation
Cut-Over to Securus
- ---Re-VerlfYafrFeatures-workin-g

416
417

f--;cc:c-t - . - .........
418

prop-eay~---

420

...

r-,,42"'2-l

. _.- -

421

._ ..

0.5hrs

Wed 12/28/11

Wed 12128111

413

0.5 hrs

Wed 12128/11

Wed 12/28/11

Wed 12128111

Fri 12/30/11

--

2.13 days
Wed 12128/11
Fri 12130/11
. 411---0.5 hrs--,jiedl212Si11 Wed12128i11

~--­

411

Wed 12128111

Wed 12128/11

2 days·· Waif 12i28/11

Frl f2130/11

0.5 hrs

NotifY"FacilitY-lnmate-Telephoi'-es-Ysprepared far- --- --- ---419
cutover and functioning correctly
--- "---Cut SheeCdlstribUte-(j to- Securus PrajeCtTeam
419

-- -- "---

-

- --- -Complete-arldcertitYlrltegratio-ri-with -Offer-Ider "
Management System & Cammlsary Vendor

421

_.

"" VOTce Biometrlcs"& cu~o~;eractivitie"s by--- - - D~rml~'!..m~_te ~o_usi!lg_~~~Uo_n_~_"

424

--

Post Cutover QAChecklist& Test'Calls-Complet.cf - .

~~

411

2.13 days·

-- - Re-VerltY phones-\\;ofk, port-assigrlments-'cail- -groups set

419

r-"c;;-1 .. .

423

-0.13 days Wed1ii2BI11--Wed12i2BI11

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

414

~c;;-1

...

Securus & Connecticut DOC Project Team Meeting Touch Point
Review installation progress & quality control
documentation for Bergin Correctional Institution

412

415

.____ .. _

____ "

2 days

Wed 12128/11

Fli 12130/11

0.13 days

Wed 12128/11

Wed 12128/11

421

__ _

Quality Control Checkpoint: Customer Acceptance

.-------

425

Customer walk through at facility

419

0.5 hrs

Wed 12128111

Wed 12128/11

426

Customer review of Quality Control documentation

425

0.5 hrs

Wed 12/28/11

Wed 12/28/11

2.06 days
0.5 hrs

Wed 1212B/11

41S

Fri12730/11

Fri 12130/11
Fri 12130/11

421

0.5 hrs

Wed 12128/11

Wed 12128111

Fri 12130/11

Fli 12130/11

Wed 12128/11
Wed 12/28/11

Wed 12/28111
Wed 12/28/11

427
428
429
430
431
432

Post Cut-over Activities
Flna(inStailafion diagram-s (datacom, electrlcai, and
equipment diagrams)
Site cutovei·Prepe-ratlon- Complete - Ready for Tralnlng i

~~~~yuj:'I~p:mentationcustomer

-'j.. . .

416

.~.5

hrs.

Training
I
0.25 days
Onslte CUstomer Inmate TelePhones::-'ICn:-:sC:ruC~cC:to"r""LC"ed'-:-I---;4"'271--1 hr

Training
433

Satisfaction

"

Complet-e-a-nd"7-;diCCstCCric-bu-;t-eOOTccra~in~i-ng~R-ev~ie-w--ofo-rm-s---jI'-----;4732~-----1C7"hr-C"W:ce-d~121=28°CIC"lc-1--;W:""e-d'""1'"'21-;2'"'8,,/1c:4
1

i

f-c4~3-;4-+--·-·-·--·--;c"u:Cs7to:C:m:Ce:C:rc-A"cC:c-=e-=pt;:a-=nccce~foc:r-;8;:e-=rg::;ic:n-;C;:o:::r:c:re:c:c7.t1CCo:cna::;I----;I'---4;o2C;7--~~4·h;;;--·I=n:;-·"121=30'"1"11.----'T'CuC"e'11"3:;:/100;12
Institution

ID

Task Name

redecesso1

Duration

Brooklyn correcti.onallnstnution • 30 Inmate Telephones, ~
18 Visitation Phones, 8 TOO & 1 Workstation

435
I---o~+--

436
437

-..-- ---- -- .. - --

. . . - . - -- ........ --- . -----

-. ReceIVe"S'iliPmentaf Sfte-~-----' -. --_.

- - ..

Wed 1/4/12

2.06 days

Wed 1/4/12

438

Pre·lnstall Securus Inmate Telephones equipment
-

--- -

440
.. -

-----

Install Inmate Telephones Phones
Phone room wiring and installation activitiy

443

Wed 1/11/12

Frl1/6/12

0.5 hrs - 'Wed174i1i--Wedl/4112
1 day

Wed 114/12

Thu 1/5/12

1 day

Thu 115112
_.. _-. -----

Fri1iEil12

- -

441

Finish

Mon 1/9112

-:~~ -- -

Telephone-room preperation & wiring

440

5.94 days

I

-- ·434FS'+1----·0:5-hffi----Wed-1/4/12- -Wed 1/4/12

.-- - Verlfy-sh!p-meniCo'ntent to'pid<-Cist --_ ..

439

Slart

. --- ---

Pre·lnstallation
Receipt & Pre-Install Inmate Telephones Tasks

438

1

.

...

----

-----

441

2.94 days
1 day

--

Wed 1/4/12
Fri 1/6/12

Mon 1/9/12
Man 1/9/12

444

Facility wiring and cross connections

441

1 day

Fri 1/6/12

Man 119/12

445

Telephone replacementslinstallation in dormitories

439

1 day

Wed 1/4/12

Thu 1/5/12

1.06 days

Fri 1/6/12

Mon 1/9/12

446

Quality Control Checkpoint: Customer
Pre-Installation
Verify
&-instanationiocatfon--

equIpment fnventory -

447

r.:44"'8--I. ---450

-Verify eieCtrical: net\vork/teiecom, -a-nd -telSphone-- -- --- . -441----0:5·flrs--~- .oFii1/6ITi' -- ···Frf116112
installations meet or exceed standards
-Complete "Field Te-Chnician"6heck-llSi-&
Project Manager
MPLS Test'&Tur":i.ip-...-CiiViileswTthAT&T-- -~ ----·--·-0-.21fdays---We,fi-/4-/1-f --Weif1I4i12

returnto---

449

f-..."c=-i

-~-

-

I

451

MPLS T1 lumed up with An

452

MPLS T1 connected to Securus equipment

453
454
[----;-;~ - - - -

455

r.:~

456

459

434FS+1
day
451

1 hr

Wed 1/4/12

Wed 1/4/12

0.5 hrs

Wed 1/4/12

Wed 1/4112

452

0.5 hrs

Wed 1/4/12

Wed 1/4/12

1 day

Thu 1/5/12

Installation Support confirmation that Securus
equipment on~lIne
Quality Control Checkpoint: Equipment Testing I
Functional Validation
.... --- - - ----Ve-rWy-all-Features wo-rking-proper\y-" --" - - .

... --

f---c4~57=---l· -

458

441

'44T- - -.

verfiYphones woik~ port assignments/call groups
sel
Complete·fesT &- Vaiidafion CheCklls(andProject Manager
'Securus &Connecticut DOC- Project Team Meeting -Touch Point
Review Installation progress & quality control
documentation for Brooklyn Correctional Institution

returnTo

464
465
466

467

Installation
Cut-Over to Securus
- - -Re-Verrry all Features working properl"y

-

work,

0.13 days

Thu 1/5/12

Thu 1/5/12

457

0.5 hrs

Thu 1/5/12

Thu 1/5112

459

0.5 hrs

Thu 1/5/12

Thu 1/5/12

4.13 days
Thu 1/5/12
- ---O-:-S-hrs----- filii 1j5H2

Wed 1/11/12
Wed 1/11112
---Thu 1/5112

457

0.5 hrs

457

465

-'J

QU~I~:7cI~~I~~~~*~~i~~o1~i:"g~;~omei-Acceptance

Thu 1/5112

---_.

!

470

Thu 1/5112

-ThufisH2

Thu 1/5/12

Thu 1/5112

Thu 1/5/12

Thu 1/5112

0.5 hrs

Thu 1/5/12

Thu 1/5112

2 days

--Thu 1/5112

Mon 1/9112

0.5 hrs

465

469

.

Thu 1/5/12

--

-ReNerlry phones
port assign-mants/call
groups set
Post Culover-QA Checklist & Test Calis Completed

Complele and certify inlegritio-n-Wiili Offende,Management System & Commisary Vendor
-Voice Biometrics & 'c-ut~ver-activities-by - --

468

Thu 1/5/12

0.5 hrs

456

- ----- 457-

Notify Facility Inmate Telephones Is prepared for
cutover and functioning correctly
Cut Sheet distflbuted to Securus Project Team

Fri 1/6112

-

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations
461
462
463

0.5 hrs
0.5 hrs

Frl1/6/12
_..

.J __ _

I

I"

467

4 days
0.13 days

Wed 1/11112
Thu 1/5/12

Thu 1/5/12

10

Task Name

redecesso1

I

471

Customer walk through at facility

472

Customer review of Quality Control documentation

473
474

-- - -- .... _.,. ··FlnaTTnstallationdiagramS(datacom;-etectrlCa"r,'-andequipment diagrams)
- Site CutoverPreperation Complete: Ready-for Training

Distribute Imple'mentation Customer ~:fatisfadion
Survey _
_
_ , ,_
Training
Onsite Customer Inmate Telephones Insructor Led
Training
Complete and distribute Trai~ing Review forms

476

477
478
479
480
481

Customer Acceptance for Brooklyn Correctional
Institution

------. -_..... Hartford corre"etlonal Center: 1"14'inmate Telepho-nes~'

482
483

Start

Finish

I

0.5 hrs

Thu 1/5/12

Thu 1/5112

471

0.5 hrs

Thu 1/5/12

Thu 1/5112

4.06 days
Thu 1/5/12
0.5 hrs '. Wod-1711112

Wed 1111/12
Wed 1/11/12
------"

467

0.5 hrs

Thu 1/5112

Thu 1/5/12

462

0.5 hrs

Wed 1/11112

Wed 1/11/12

467

0.25 days
1 hr

Thu 1/5112
Thu 115/12

Thu 1/5/12
Thu 1/5/12

478

1 hr

Thu 115112

Thu 1/5112

4 hrs

Wed 1/11/12

Wed 1/11/12

473

-_ .. -'---- -------

108 Visitation Phones l 29 TOO & 1 Workstation

I

465

Post Cut-over Activities

475

Duration

-

- ---------

11.25 days

Thu 1/12112

Frl1/27112

-'
11.25 days
Thu 1/12112
- - - -------8.13 days
Thu 1112112

Pre-Installation
Receipt & Pre-installlnrnate Telephones Tasks

Fri 1127/12
Tue 1124/12

----- ----

.

484

Receive Shipment at Site

480

1 hr

Thu 1/12112

Thu 1/12112

485

Verify shipment Content to Pick List

484

1 hr

Thu 1/12112

Thu 1/12112

486

Telephone room preperatlon & wiring

484

5 days

Thu 1/12112

Thu 1/19/12

487

Pre-Install Securus Inmate Telephones eqUipment

486

3 days

Thu 1/19/12

Tue 1/24/12

488
489

Install Inmate Telephones Phones
10.88 days
Thu 1/12112
Fri 1/27/12
. --PhD-no room wiringaniftnst"Uitl;;n-aCtlVitiy ---- - .. - - - - 487'-- "''3 days --""81724112 ". --Frr 1/27/12

I-;;v;-I-'- ---- ---" .
490

'487'---485

491
492

QualitY" Controi"C-heckpolnt: "Customer

493

Pre-Installation
Verify equipment inventory & installation location

494
495
496
497
498
499

f---o-=-j, - ,
500
501
502
503
504

1 day
1 day

.'TUe1124if2- Wed 1125112
Thu 1/12112

Fri 1/13/12
-

.--

Verify electrical, networi<ltelecom, and telephone
installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T
MPLS T1 turned up with An
- _.
MPLS T1 connected to Securus equipment
- - - -- - --installation-S·upport cc)nfirmi:itlo-n That -SecuruseqUipment on~line
'''QualitY Corii,olCheckpolnt: Equipn'enti'.sting I
Functional Validation
Verify all Features working properly
Verify phones work, port assignments/cal! groups
set
Complete Test & Validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team Meeting
Touch
. - Point
.
Review installation progress & quality control
documentation for Hartford Correctional Center

----

3.13 days

Tue 1/24/12

Frl1/27/12

487

1 hr

Tue 1/24/12

Tue 1/24/12

487

1 hr

Tue 1/24/12

Tue 1/24/12

488

1 hr

Fri 1/27/12

Frl1/27/12

480

0.25 days
1 hr

Thu 1/12112
Thu 1/12112

Thu 1/12112
Thu 1/12/12

497

0.5 hrs

Thu 1/12112

Thu 1/12112

498

0.5 hrs

Thu 1112112

Thu 1/12112

6.94 days

Frl1/13/12

Tue 1/24/12

487

0.5 hrs

Tue 1/24/12

Tue 1/24/12

491

0.5 hrs

Fri 1/13/12

Fri 1/13/12

502

0.5 hrs

Frl1/13112

Fri 1/13/12

0.13 days

Fri 1/13/12

Fr11/13/12

503

0.5 hrs

Fri 1/13/12

Fri 1/13/12

505

0.5 hrs

Fri 1/13/12

Fri 1/13/12

7.13 days

Frl1/13/12

Tue 1/24/12

"-

505

506

507

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations
Installation

1

I

Task Name

ID

redecesso1

508
Cut-Over to Securus
1-;5"0"'9-1-··-- ..-. - - - - . ---Re:VeritY ailFeatu;es ,",oiking properly·---- - - -

Re~Verify phon~swork,

f-==-i - --- 512

7.13 days

CutoverQA checkiist&-TestCalis Completed

·0.5 hrs -

511

_ _____ _

Voice Biometrics & cut-over activities by
Dorm/Inmate Housing Locations
Quality-Central-Checkpoint: Customer

ACceptance

516

Finish

Frl1l13/12

Tue 1/24/12

Fri 1/13/12

Fri 1/13/12

O~5-hrs···-----Fri

511

Compiete and-certifY ilitegratiOl,"With Offende-r --- - ---- - . 513
~.an?g~~n~ ~y~te!"..~ q0".1mi~ary Y~l!~~r__

515

I

503

NotirYFacllitylniilate Telephones[sprepared for ..
cutover and functioning correctly
___ _
. ·cut Sheet distributed to'
Project Team

514

Start

poit"assignments/caU---'-

Securus·

513

1

-- -S03-·---0:Shrs----prf 1/13/12----Frl 1/13Tii

groups set
Post

1-;0;51"1---j - ...

Duration

0-.

1/13/12--

- Fri 1ii3/12

2 days

513 ------

----

i days··-- Frl 1113112 ·--T-ue-j/24/12

0.13 days

Fri 1/13/12

Fri 1/13/12

517

Customer walk through at facility

511

0.5 hrs

Fri 1/13/12

Fri 1113112

518

Customer review of Quality Control documentation

517

0.5 hrs

Fri 1113/12

Fri 1/13112

7.13 days
- ---·---nlr

Frl1/13112

Tue 1/24/12

519
520

Post Cut-over Activities
-Finai lnstailation-dfagrams {da-tacom,- e-Iectrlcilr,-and
- .. ~ . 508
equipment diagrams}
- . - --. - -- -- --Site CutoverPreperation-6omplete-~·Reaay-{or·Tra[nlng ----513·~

521

. DistrlbuteTniplementatfOn-CustomerS·itiSTiction

522
523
524

·· ..---fhr-

- - . ---508 - - - - - -1-;;r- --1"u.1"i24)12--1'ue1/24/12

- - -~~;~I~g--· .------.. --.-------- -- - -. -

----0:25 days----Frll/iii12--FrI 111:3/12

..- - - - -----;c~___;;_c~:_:_::_;_=_:~~c=~c:=:;-c;~ ----;~--___;_7__--;o"-o==--;=-c-=o=i

513

1 hr

Fri 1/13/12

Fri 1/13/12

524

1 hr

Fri 1113112

Fri 1/13/12

519

4 hrs

Tue 1124112

Wed 1/25/12

John Demps-ey Hosp"ital -4in-mate-Teiepho-nes:-1·-TDD- 8,; f ---.

3.94 days

Wed 1/25/12

Tue 1/31/12

Workstation
Pre-Installation
Receipt & Pre-Install Inmate Telephones Tasks

1.38 days

Wed 1/25/12
Wed 1/25/12

Thu 1/26/12
Wed 1/25/12

Onsite Customer Inmate Telephones InsructorLed
Training
Complete and distribute Training Review forms

525

.

526
~5~27=-+·

528
529

Customer Acceptance for Hartford Correctional Center
. --

530

Receive Shipment at Site

526

0.5 hrs

Wed 1/25/12

Wed 1/25/12

531

Verify shipment Content to Pick List

530

0.5 hrs

Wed 1125112

Wed 1/251t2

532

Telephone room preperation & wiring

530

4 hrs

Wed 1/25/12

Wed 1/25/12

533

Pre-Install Securus Inmate Telephones equipment

532

2 hrs

Wed 1/25/12

Wed 1/25/12

1 day

Wed 1/25112
Wed 1"125112

Thu 1/26/12
Thu 1/26/12

534
535

I

Install Inmate Telephones Phones
Phone room wirin-g.and -insta~atio-n-activitiy

536

Facility wiring and cross connections

537

Telephone replacementS!fpstaliaiion.in do;mitdries- - .--. 531
-

538

.--

- 2" hrS --

533

1 lir - . Wed 1/25112" - Thu 1/26/12

533

1 d'iY· --Wed 1/2"5ii2

Tliu 1/26/12

0.38 days

Wed 1/25112

Thu 1/26112

- - --

-.-----

Quality Control Checkpoint: Customer
Pre~lnstallation

-'-

539

Verify equipment inventory & installation location

533

0.5 hrs

Wed 1/25/12

Wed 1125112

540

Verify electrical, networkitelecom, and telephone
installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T
MPLS 1'1 turned up w~1i An

533

0.5 hrs

Wed 1/25/12

Wed 1/25/12

534

0.5 hrs

Thu 1/26/12

Thu 1/26112

0.19 days
0.5 hrs

Wed 1/25/12
Wed 1125112

Wed 1/25/12
Wed 1/25/12

Wed 1/25/12

Wed 1/25/12

541
542
543

--

526
543

544

545

._. _. - - - - -- _. ---Installation Support confirmation that Securus
equipment onwline

-

--

---

544

0.5 hrs·

10

Task Name

redecesso1

546

Quality Control Checkpoint: Equipment Testing 1
. __

547
..

548

551
552
553
554
555
556
557
558
559
560
561
562

. _-_.-Functional

- ----.-

_-

Validation

..

.VerlfYailFeature-s-wo"iking"properiY- - ---

".

---

--._--

.--

549
550

.

Verlfy-phonesworl<:J;orfassfgn"mentslciili"groups

.

···C·o-mpfete- TeSt"& Validation Checklist--and return -to·
__ E~~jeE.t}v'anag~~ __ ". ___

..

- ----

--

- .------

Securus & Connecticut DOC Project Team Meeting
Touch Point
Review installation progress & quality control
documentation for John Dempsey Hospital
Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

0.44 days
--

.-

set

Duration

-_.533
-

537

---

--_.

I

---_.

0.5 hrs

Start
Wed 1/25/12

Thu 1/26/12

0.5h[S -- Thu 1/26/12---Thu-1/26/12

---

.

0.13 days
549

. Finish

Wed1/25112-- ·Wecl{725712

.. 54f····_···0.5 hr.·--

J

I

0.5 hrs

Thu 1/26/12 ·-i'f,uli26/12

---

-

"----- -

Thu 1/26/12

Thu 1/26/12

Thu 1/26/12

Thu 1/26/12

.... _.

551

0.5 hrs

Thu 1126/12

Thu 1/26/12

Thu 1/26/12

Man 1/30/12

549

2.13 days
2.13 days
0.5 hrs

Thu 1/26/12
Thu 1/26/12

Man 1/30/12
. Thu 1/26/12

549

0.5 hrs

Thu 1/26/12

Thu 1/26/12

549

0.5 hrs

Thu 1/26/12

Thu 1126112

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

557

0.5 hrs

Thu 1126/12

Thu 1126/12

557

0.5 hrs

Thu 1/26/12

Thu 1/26/12

Complete and certify Integration with ·Offender

559

2 days

Thu 1/26/12

Man 1/30/12

559

2 days

Thu 1/26/12

Man 1/30/12

0.13 days

Thu 1/26/12

Thu 1/26/12

Installation
Cut·Over to Securus
Re-Verify al! Features working properly
Re-Verify phones work, port assignments/call
groups set
Post Cutover QA Checklist & Test Calls Completed

Management System & Commisary Vendor
Voice Biometrics & cut-over activities by
Dorm/Inmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

563

Customer walk through at facility

557

0.5 hrs

Thu 1/26/12

Thu 1/26/12

564

Customer review of Quality Control documentation

563

0.5 hrs

Thu 1/26/12

Thu 1/26/12

2.06 days
0.5 hrs

Thu 1/26/12
Mon 1/30/12

Man 1/30/12

554
559

0.5 hrs

Thu 1/26/12

Thu 1126112

554

0.5 hrs

Mon 1/30/12

Man 1/30/12

Thu 1/26/12

559

0.25 days
1 hr

Thu 1/26/12

Thu 1/26/121
Thu 1/26/12

570

1 hr

Thu 1/26/12

Thu 1/26/12

565

4 hrs

Mon 1/30/12

Tue 1131112

10.5 days

Tue 1/31/12

Tue 2114112

6.13 days
4.06 days

Tue 1131/12

Wed 218112

Tue 1/31/12

Man 216/12

572

0.5 hrs

Tue 1/31/12

Tue 1131112

I

576

0.5 hrs

Tue 1131/12

Tue 1/31/12

I

576

2 days

Tue 1/31/12

Thu 212112

578

2 days

Thu 212112

Man 216/12

565
566
567
568
569
570

Post Cut-over Activities
Final Installation diagrams (datacom, electrical, and
equipment diagrams)
Site Cutover Preperation Complete - Ready for Training
Distribute Implementation Customer· Satisfaction
Survey
Training
Onsite CUstomer Inmate Telephones \nsructor Led
Training

.

571

Complete and distribute Training Review forms

572

Customer Acceptance for John Dempsey Hospital

573

MacDougall Correctional Institution -113 Inmate
Telephones, 36 Visitation Phones, 29 TOO & 1
Workstation
Pre-Installation
Receipt & Pre·lnstallinmate Telephones Tasks

574·
575

!

576

Receive Shipment at Site

577

Verify shipment Content to Pick List

578

Telephone room preparation & wiring

579

Pre-Install Securus Inmate Telephones equipment

580
581

I

Install Inmate Telephones Phones
Phone room Wiring and installation activitiy

I

I

Man 1/30/12

I
I
I
I

,i
I

i

,I
,

5.94 days

Tue 1/31112

579

2 days

Mon 2/6/12

Wed 218/12
Wed 218112

579

2 days

Man 216/12

Wed 218/12

I

582

Facility wiring and cross connections

i
I

.

ID

Task Name

redecesso1·

583
584

2.0S days

Verify electrlcal,networkltereeam, and t9!ephc)ne'- installations meet or exceed standards
-Complete -Fle-,ifTe-chnlcian -CheCklis(&-"return to ---

587

I
Tue 1/31/12

Thu 212112
Wed 218112

Mon.2/S/12

Men 216112

----------s?g--- - ···'Q.S-hrs---- -&1on-216/12 ---

. ---

-

MPLS Test & Turn-up Activities with AT&T
MPLS Tl turned up with ATT

MPLS T1 connected to Securus eqUipment

590
591

Installation Support confirmation that Securus
equipment on-line
Quality Control Checkpoint: Equipment Testing I
Functional Validation

592

0.38 days

Tue 1131112

572

1 hr

Tue 1/31112

Tue 1131112
Tue 1/31112

589

1 hr

Tue 1/31/12

Tue 1/31112

590

1 hr

Tue 1/31/12

Tue 1/31/12

2.19 days

Thu 212112

Mon 2IS112

. Man 216112

Man 216112

Thu 212112

Thu 212112

593

Verify

594

596

phones·woik porf assigrime-nts/eallgroups

583

-Comp'leieTe-si&Va"dationChe'ddfstancrreturn~to-f.!oj~ct .~!lnag~r____ ._. ____________ ~ ____ _

Thu 2/2112 - . ThlJ212t12

Securus & Connecticut DOC Project Team Meeting Touch Point
Review instanation progress & quality control
documentation for MacDougall Correctional
Institution
Discuss other ongoing and upcoming,activities for
remaining Connecticut DOC Installations

597
598

2 hrs

set

- --

595

599

0.25 days

Thu 212/12

Thu 212112

595

1 hr

Thu 212112

Thu 212112

597

1 hr

Thu 212112

Thu 212112

7.25 days

_. '--'- -- Thu 212112

Installation
Cut~Over

600

to Securus

. - --595

- --·-Re-Veii¥Y allFeaturesworking properly - ------

601

-------

Man 216112

. P~oje_~~a!l~g~~_ ._ _ ___ . __ .. ___ .__ . .._.

589

~60;;;-2--t

Finish

Start

- -- -- -- --VerWy-equiP.menTinvento-~-&fnStail8tiOn location - _.

586

588

2 days

Quality Control Checkpoint: Customer
Pre-Installalion

585

~;;;--1

577

Telephone replacementsllnstallatlon in dormitories

I

Duration

-- -.

7.25 days
--~-------1

hr

Thu 212112
Thu 212112

Mon 2113112
Mon 2113112
Thu 212112

·--ReWrlfY-phoneswoik; port assi9nmeniSlcall-·-~-----595------1hr--ihu2i2/12-~ - Thu2T2712

groups set

~;;;--1.-

-

603

. -PoStCutoverOACheCldTst &-TestCall;'-Compieler --~-5ij5--

----------

--

------

-

605

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
'·Cut SheEltcHstrlb-utecf to' Sec'ur-us-Projec(Team

606

-- -- --- C-o-niplete· and' certiiyTntegration-vihh-Offender -- -

S04

608

1 hr~ -Thu 212hi -

Thli"2121"12

1 hr

- Thu 212112

603
- 603

_ Management System & Commisary Vendor
___ _
Voice Biometrics -:rcut~overactivTties-by----"
Do~lnma~e_ H9.u~lng ~Q.C?_t.i~~s ..______ ~ ___ _
Quality Control Checkpoint: Customer Acceptance

607

---.

---

605··-"605

2 days
--

7 days

Thu 2/2/12

Man 216112

----Thu 2/2112 _ Man 2113/12

0.13 days

Thu 212112

Thu 212112 1

609

Customer walk through at facility

603

0,5 hrs

Thu 2/2/12

Thu 212112

610

Customer review of Quality Control documentation

609

0.5 hrs

Thu 212112

Thu 212112

600

7.13 days
1 hr

Thu 212112
Mon 2113/12

Tue 2114112
-Ttle 2114/12

611

Post

Cut~over

Activities

81:

612

I

Final installation diagrams (dat.acom, electriC. and.
equipm~~t_ djagr,!~s)
.. _ _ _____ _ __ _ ____ ___ _ _. .
Site Cutover Preperation Complete ~ Ready for Training

613

Distribute Implementation' Custom-e'r -S~ifSfadiOn
Survey
Training
Onsite Customer Inmate Telephones Insructor Led

614
615
616

---

Fri 213112

605

600
605

-- - -

Tue 2114/12

1 hr
0.25 days
1 hr

Thu 212112
Thu 212112

Frl2l3112
Fri 213112

1-;;6~17c;-j-----~~-- ~-{~~~2i'~e-a·~n"7d-;d,.-ls,.-tr""ib--ut'"'e"'T'"'ra""i"CniCCng.,.-;;RC"ev"i-ew-;"fo-rm"C":"s----tI-·-----6::016;c------l;chr'------;Fcr'ico2l'"'3"lcc12;;--"""""F"ri"21"3:;:,10;;12
618

Customer Acceptance for MacDougall Correctional

Institution
.

-"-

619

- - ---

-

-

-_.

611

4hrs

Tue 2114/12

TUB 2114112

S.OS days

Tue 2114/12

Wed 2122112

-------------

Walker RSMU - 2S Inmate Telephones; 22 Visitation
Phones, TOO & 1 Workstation

ID

Task Name

redecesso1

Start

I

Finish

Pre-Installation

620
621

--.- --- -----Receipt &" Pre-Installfnmate Telephones Tas-ks

622

Receive Shipment at Site

618

0.5 hrs

Tue 2114/12

Tue 2114/12

623

Verify shipment Content to Pick List

622

0.5 hrs

Tue 2114/12

Tue 2114/12

624

Telephone room preperation & wiring

622

1 day

Tue 2114/12

Wed 2/15112

625

Pre-Install Securus Inmate Telephones equipment

624

1 day

Wed 2115/12

Thu 2/16/12

2.94 days
1 day

Tue 2114/12

Fri 2117112

1.06 days

Thu 2116/12

Fri 2/17112

625

1 hr

Thu 2116/12

Thu 2116/12

625

0.5 hrs

Thu 2116/12

Thu 2116/12

626

0.5 hrs

Fr! 2117/12

Fri 2117/12

0.25 days
6113" .-- "_.
1 hr

Tue 2/14/12
-Tue 2114112

- -1'.;e-2114112

626
627

f-='~

--- --- -

1-N'"8--1 - -----62

629
630
631

632
633

634
635

\

Install Inmate Telephones Phones

-----

625

----- FacllityWfrfng arnfcross connectiOns-

.. -

- -- . -Tels,)"hone-replacementsifn-s-tallatlon' In dorffiliories

637

638
639
640
641

642
643

644

645
646
647

648
649
650
651
652
653
664

655

-

-

~--

625

---

1 day

623

Quality Control Checkpoint: Customer
Pre-Installation
Verify equipment inventory & installation location
Verify electrical, network/telecom, and telephone
Installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T

---- - - -----MPLS-T1lurnedUpwithATr -------- --

635

636

-

DUration,

- - -_. -fnstallation Sup-port conffrmatloflthat Sec-urns - --equipment on~[fne
COlllroTCheckpofnt: EquIPment TestlngT
Functional Validation
Verify all Features working properly

QualitY

"~

Verify phones work, port assignments/cail groups
set
Complete Test & Validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team Meeting·
Touch Point
--- Revl8Wlnsia[f~itiOnProgress-&qualftY-cOrltroT
documentation for Walker RSMU
_. Discuss-other 0·n90ing
upcomIng actl;:'itie-ifor
remaining Connecticut DOC installations

_.---

----

1.06 days

Wed 2115/12

Thu 2116/12

625

1 hr

Thu 2116/12

Thu 2116/12

629

1 hr

Wed 2115/12

Wed 2115112

640

1 hr

Wed 2115/12

Wed 2115/12

0.13 days

Wed 2115/12

Thu 2116/12

643

0.5 hrs

641

4.13 days
4.13 days
1 hr

Wed 2/15/12
Wed 2115112
Wed 2115/12

Wed 2122112
Wed 2122112
Thu 2116/12

I

641

0.5 hrs

Wed 2115/12

Wed 2115/12

I

641

0.5 hrs

Wed 2115/12

Wed 2115/12

649

0.5 hrs

Thu 2116/12

Thu 2116/12 _

649

0.5 hrs

Thu 2116/12

Thu 2116/12

651

- 2 days

Thu 2116/12

Mon 2120/12

651

4 days

Thu 2116/12

Wed 2122112

0.13 days

ThO 2116/12

Thu 2116/12

_ 649

0.5 hrs

Thu 2116/12

Thu 2116/12 1

655

0.5 hrs

Thu 2116/12

Thu 2116/12

4.06 days

Thu 2116/12

Wed 2122112

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

CUstomer walk through at facility

----

0.5 hrs

Installation
cut-Over to Securus
Re-Verify all Features working properly

Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cut-over activities by
Dormllnmate Housing Locations
Quality Control CheckpOint: Customer Acceptance

-"-

Tue 2114i1Z-Tue 2114/12

641

and

Re-Verify phones work, port aSSignments/cali
groups set
Post Cutover OA Checklist & Test Calls Completed

--

0.5 hrs

Tue 2114112

I,

I
I
I
I

656
657

Customer review of Quality C.ontrol documentation
Post Cut-over Activities

I
I

Task-Name

ID

. Final Installation diagrams (datacom, electrical, and
equipment diagrams)
Site Cutover Preperation Complete· Ready for Training

658
659

I

646

0.5 hrs

I
Wed 2122112

651

0.5 hrs

Thu 2116/12

redecesso1

DUration

Start

Finish
Wed 2/22112
Thu 2116112

.

Distribute Implementation Customer Satisfaction
Survey
Training

660

646

661
662

--6nslte'C'ustome-i Inmate Telephones rnsructor-Lecr-

663

.. - 6omplete- and dlstribute ri:alnlng Review-forms- -- .

--

0.5 hrs

Wed 2122112

Wed 2122112

0.25 days
Thu 2116/12 _Th_u 211,6/121
651- - - - ,-1 hr - --TI1,,2116712-' Thu 2116112

Training

664
665

-----{ hr--Thu2116ifi - Thu2ii6/12

662

657
4 hrs
Customer Acceptance for Walker RSMU
Wed 2/22112 Wed 2/22112
Willard Correctional Institution ~ 28 Inmate Telephones)
4.94 days
Wed 2122112 Wed 2/29/12
TOO & 1 Workstation
Pre-Installation
3.19 days
Wed 2122112
Mon 2127/12
Receipt & P;;-r'-ec-;-I'"Cns--;t-a-I;;-I7"ln-m-a-;te~T"""CelC"e-p;--ho-n-e-s-;T'""a-s"'"k-s--t--------;2"".0;c6""d"'"a-'y-s--c;w"'"e"Cdc:2I
'"'2:::2I'"'1""2:--=-Fr"'"I-::2/~2,co4/""1~2

666
667

-- -

,

Receive Shipment at Site

Wed 2/22112

shlpni.'ii Contentto Pickl.i'!

669

VerifY

670

Telephone room preperatlon & wiring

~v-1I~---

Pre-Install Secu-rus

671

672

-,

668

Inmate T~lephOnes equipment

Wed 2122112
Thu 2/23/12
-----

670

Facility wiring and cross connections

674

Wed 2/22/12

668

Install Inmate Telephones Phones
Phone room wiring and installation activitiy

673

0.5 hrs

1 day

Thu 2123/12

Fri 2124/12

2.94 days
671

1 day

Wed 2/22112
Fri 2/24/12

Mon 2/27/12
Mon 2127/12

671

1 day

Fri 2/24112

Mon 2/27/12
.

676

Quality Control Checkpoint: CUstomer
Pre-Installation
- Ve-ilfYequipmel/1tTnventorY& 'instiiilation

677
I---=~

678

679
680
681

669

Telephone replacementslinstallation in dormitories

675

-

la'catlon' -. -~-

1 day

Wed 2122112

Thu 2123/12

1.13 days

Fri 2/24/12

Mon 2/27/12

1 hr

Fri 2/24112

Fri 2/24/12

--

671

Verify electrical,netWorklt.i16com;-inc(tOiePhone ., ----- 671 -'1 hr'-Fri 2124/1"2- Fri 2/24/1:2
installations meet or exceed standards
, ----CamplsteFlefd TechniCIan Checkllst"& return to - - '
672
1 hr
Mon 2/27112
Mon 2127/12
_, __ p'roject¥a~~g~~ __ ___ _____ .. _. ______ .. ____ -' ,.
___ ._ ______ .-____________ _
MPLS Test & Turn-up Activities with A_T_&_T_ _ _
=c;-__O_._2_5_d-;-a;-ys_--;W~ed=2I"'2,,2I,,1-;:2.-,-;Wcce-d"21,,2,,,21,,1 2
-------------;M"""P'"L'S""'T'"1C7t'urned up with An
664
1 hr
Wed 2122/12
Wed 2/22112

682

-

--

-+__

MPLS T1 connected to Securus equipment

cd

681

0.5 hrs

Wed 2122112

Wed 2/22/12

-_·cc--..;:-:;-:==--..;c-,-;=;o-;:l
0.5 hrs
Wed 2/22112
Wed 2122112

r,c68'"3-+------

682
Installation Support confirmation that securu~
equipment on-line
f--c6"8c:4-t------""Q""u-'a?""ty"c"'o"'n"t"'ro"I'-:iCC'-'hec"'k-p-O'"ln"'"t:-cE=-q-u"'lp-m-en-tC:T'"".-sting /
-------1'"_"'"06~da-y-s---;T"'hu 2/23/12
Functional Validation
.. - ----. -.
. __ ._--- -685
'{erlfy all Features working properly
671
1 hr
Fri 2124/12

FrI2/24/12

--'

686
687
688
689

690

-- Veri-iY phones work. port' assignments/call groups
set
Com'pl8te'Test'& Vaildatlcn CheC"l<Ustandretu-rn -to
Project Manager
Securus (Connecticut DOC-PrOject Team -Meeting Touch Point
Review installatton progress & quality control
documentation for Willard Correctional Institution
Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

675

693
694

695

0.5 hrs

Thu 2123/12

Thu 2123/12

0.5 hrs

Thu 2123/12

Thu 2123/12

2/~3/12

Thu 2123/12

--

686

0.13 days

Thu

687

0.5 hrs

Thu 2/23/12

Thu 2123/12

689

0.5 hrs

Thu 2/23112

Thu 2123/12

Thu 2/23/12
Thu 2123/12
1h,---Thu 2/237{2

Tue 2128/12
Tu.2I28/12
Thu 2123/12

~.

691
692

Installation

-~.

3.13 days

Cut-dver to Securus
- ------ ------Re-Verify all Features working properly

assignments/call

3.13 days

I-

687

-1-----

687

1 hr

687

0.5 hrs

Re-veritY p-hones wor-k, port
groups set
,- Poof Cutover-afi:c1ieCklfsT&" Testealls-Completed ,-

Fri 2124/12

---

Thu 2123/12

Thu 2123/12

'

10

TasK Name

redecesso1
Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

696
697
698

Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cut~over activities by
Oormllnmate Housing Locations _

699
700

----

701

at facilitY--- --

- - - ----

702

/-c;;70"'3-I .- - --_..
704
705
706

Distribute Implementation CUstomer Satisfaction
Survey

707
708

Finish

695

0.5 hrs

695

0.5 hrs

Thu 2123112

Thu 2123112

697

2 days

Fri 2124112

Man 2127112

697

3 days

. Fri 2124112

Tue 2128112

0.13 days

Thu 2123112

Fri 2124112

Thu 2123112

...... Thu___
1
Thu 2123112
2123112

0.5 hrs

701

0.5 hrs

Fri 2124112

F,(2124r12

692

3.06 days
0.5 hrs

Frl2l24112
Wed 2129112

Wed 2129112
Wed 2129112

i

697

0.5 hrs

Fri 2124112

Fri 2124112

I

692

0.5 hrs

Wed 2129112

Wed 2129112

0.25 days

Frl2124112

Fri 2124112

Post Cut-over Activities

Final installation diagrams (datacom, electrical, and
equipment diagrams)
Site Cutover Preperation Complete - Ready for Training

Start

695

..

~=-1

Training

---6nslteCustomerinmate ~TeleptioneSTnsrlicio-r-Ce-d

-- --697~-"-

-----rhr"· -----Fn2J24/12-- -- Fri 2124t"f2

Training

f-==-1 ...

"~ -CompIEie"an-a-d-istrfbuteTra!rlin-g-Review

709

~71'0-j

--~Cus-tomerwfilk·th-,:ou-g-h

I

I
Thu 2123112

I'

Quality Control Checkpoint: Customer Acceptance

Duration

.. -. -

711

forms""·---- --

Customer Acceptance for Willard Correctional
Institution
Cybulski Correctional Institution ~ 30 Inmate Telephones,

8 TOO ------& 1 Workstation

----~-----~-

_.-._-

Wed 2129112

I

Pre-Installation
Receipt & Pre-Install inmate Telephones Tasks

713

4.94 days

Wed 2129112

Wed 317112

3.13 days
2.06 days

Wed 2129112
Wed 2129112

Man 315112
Fr1312112

-------"~-.--------"

.

714

Receive Shipment at S!te

715

verify shipment Content to-piCk" Ust "--. - --

717

---

- - --" Teiepho-ne--room-preperatio-n-& Wiring-

716
~~

Wed 2129112

•.

. - - Pre~lns-tall-Securus-lnmate

f-=--=-+ - ..
718
719

te!eptlooes-equipment

716

Phone (oom wiring and installation activitiy

717

2.94 days
1 day

Wed 2129112
Fri 312112

Man 315112
Man 315112

720

Facility Wiring and cross connections

717

1 day

Fri 3/2112

Man 3/5112

721

Telephone replacementslinstallation in dormitories

715

1 day

Wed 2/29112

Thu 3/1112

1.06 days

Fri 3/2112

Man 3/5112

717

2 hrs

Frl 31ifTi

717

2 hrs

Fr1312112

Fri 3/2112

718

0.5 hrs

Man 3/5112

Mon 3/5112

710

0.25 days
1 hr

Wed 2129112
Wed 2/29112

Wed 2129112
Wed 2129112

727

0.5 hrs

Wed 2129112

Wed 2129112

728

0.5 hrs

Wed 2/29112

Wed 2129112

Thu 3/1112

Fr1312112

Fri 3/2112

Frl·3/2)12 1

Install Inmate Telephones Phones

.

722
723

724
725
726

727
728
729

730

Quality Control Checkpoint: Customer

I
I

Pre~lnstallation

I

'. -~:::~:~~rt:;~:~~~~::I:~~:~:~:~:~;::::

I
I

Installations meet or exceed standards
-Fiefc! TechnTCiiii1 CheCklist & return to- - ,.
Project Man~ge~
MPLS Test & Turn-up Activities with AT&T
I
MPLS T1 turned up with ATT

-Complete

MPLS T1 connected to Securus equipment
Installation Support confirmation that Securus
equipment onMline
Quality Control Checkpoint: Equipment Testing I
Functional Validation

731

verffi-a-ll Features-YJorking properly

--

732

VerltY-phoo'eswork, ·port a5s-ignm~nts/call-gr-o-ups

733

set
Complete Test" & Validation Checklist
Project Manager

arid return to

1.06 days·

i

I,

717

I

721

I

Frl3f2112

1

1 hr

L_.

,i

'. .

732

Thu
0.5 hrs

3i1112

Thu 3/1112

Tiiu3T17fi . . Ttl" 3/1112

ID

Task Name

734

redecesso1

DlJration.

Securus & Connecticut DOC Project Team Meeting Touch Point

735

--

-~----------Review

I

Start

I
Thu 3/1/12

0.13 days

installatia-n progress& quaITtY-contrOi~--- ------7-33---0:S-hrs-

Finish
Thu 3/1/12
....

---

Thu 3/1/12

Thu 311112

0.5 hrs

Thu 3/1/12

Thu 3/1112

3.13 days

Thu 3/1/12
Thu 3/1/12

Tue 3/6/12
Tue 3/6/12

733

3.13 days
1 hr

Thu 3/1112

Thu 3/1/12

733

0.5 hrs

Thu 3/1/12

Thu 3/1/12

733

0.5 hrs

Thu 3/1112

Thu 3/1/12

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

741

0.5 hrs

Thu 3/1/12

Thu 3/1/12

741

0,5 hrs

Thu 3/1/12

Thu 3/1112

Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cut-over activities by
Donnflnmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

743

2 days

Thu 3/1/12

Man 3/5/12

743

3 days

Thu 3/1112

Tue 3/6/12

0.13 days

Thu 3/1/12

Thu 3/1/12

0.5 hrs

Thu:li1/12

Thu 3/1/12

Thu~3/1/12

Thu 3/1/12

documentation for Cybulski Correctional Institution
Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installatlons

736

737

Installation
Cut-Over to Securus
Re-Verify all Features working properly

738
739
740

~- ~-+

ReNerify phones work, port assignments/call
groups set
Post Cutover QA Checklist & Test Calls Completed

741
742
743
744
745
746

-+.---

~74"7

735

Customer wafktErough-~{faCTlity--- ---

-- --

I

741

- -----_.

748
f-o-~l-

749

0.5 hrs
~-----

750
751
752

Post Cut-over Activities
Final installation diagrams (datacom, elecirical,

-------------- -

........

_""

---. -

.-

3.06 days

Thu 3/1/12

Tue 3/6/12

a~ ·---~7;;C38;;-----.c"':=--~'=c~;:i--~T"'u=-e~3i/6"/1a2
0.5 hrs
Tue 3/6/12

equipment diagrams)
Site Cutover Preperation Complete - Ready for Training

743

0.5 hrs

Thu 3/1112

Thu 3/1/12

Distribute Implementation Customer Satisfaction

738

0.5 hrs

Tue 3/6/12

Tue 3/6/12

Survey
753
754
~c-/.-.

755
756
757

758
759

Training
.- ··--onS-ite-Customer Inmate-Te!ephoneslnsructor' Led .
Training
,-- ~ - --camPiete and dlstributeTriiining-Reiilew forms--' - -.--- -7-54.-.

-------~-_.-

761

VeritY-shipment Content to 'Pick llst - - -

762

T~TephonefO-Om 'preparation &Wirfng-

-

.. - --Pre-lnstal(Securuslnm~ate Telephones-equipmerif
--.-.- ....

765

- .-..-

~

Wed 317112
Wed 3/14/12
Wed 3/14/12
Mon 3/12112
Wed 317112

Receive Shipment at Site

764

---'i'rl312i1Z- --Frl3/2112

-~.- --111-r

Wed3n/l'l.
Customer Acceptance for Cybulski Correctional
Institution
Wed 3/7/12
Enfield Correctional Institution - 36 Inmate Telephones, 9
5.19 days
TOD & 1 Workstation
--.
_.Pre-Installation
5.19 days
Wed 3/7/12
Receipt &~"""P:-re~_'"ln~sC-ta-;I;-;II:-n~m-a'-Cte:-TO;-e-;le~p-;h"'o~n~e~s""T:-as--;k~s--+--------;;3--;,Oc;6:-d-;-a-'.y·s----;Wed 3n112

760

763

0,25 days
Thu 3/1/12
Fr13/2112
1 hr .. ··--Thu 3T1f1T~~Fil3i2l12

760
760

Install Inmate Telephones Phones
Phone room wiring and installation activitly

2 days

762

Wed 3n112

·Fri 3/9/12

Fri 3/9112

Mon 3/12112

1 day
. _.

.

Wed 317112

0.5 hrs
-

..- - -

--.-

763

2 days

Wed 3n112
Man 3/12/12

Wed 3/14/12
Wed 3/14/12

4.94 days

766

Facility wiring and cross connections

763

1 day

Man 3/12112

Tue 3/13/12

767

Telephone replacementslinstallaUon in dormitories

761

1 day

Wed 317112

Thu 3/8112

2.13 days

Mon 3/12112

Wed 3/14/12

768

Quality Control Checkpoint: Customer
Pre-Installallon

769

Verify eqUipment jnventorY-& instaiiation location

763

1 hr

Man 3112/12

Mon 3/12112

770

-veritYelectricai, ~ne;twofktt6lecom, and lelephone-

763

1 hr

Mon3112112

Mon 3/12112

installations meet or exceed standards

ID

Task Name

redecessonj
Complele Field Technician Checkllsl & relum 10
Project Manager
MPLS Test & Turn-up Activities with AT&T

771
772
773

764

-- --- . - - - Installa'fionStipport c-onfirmation-that'Securus' --.-

Wed 317112

Wed 317112

Wed37iiiz
----

- Qualit), Control Checkpoinl: Equipment Testing I

2.06 days

Verify phones work, 'port assignments/call groups

778

Wed 3114112

774

Functional Validation
.
Verify all Features working properly

777

Finish

I
Wed 3114112

773

equipmEmt on-line

776

1 hr
0.38 days

MP"CST1-connecte-if "to securus"equfpment

775

Slart

J

--- ---·756---------:rh~~~-Wed-37it12 --Werf317112

.-----------MPCS-T1Turneifup withATr ----- .. - -

774

Duration

----.------- . . . .

Thu 318112

Mon 3112112

763

1 hr

Mon 3112112

Mon 3112112

767

1 hr

Thu 318112

Thu 318112

778

1 hr

Thu 318112

Thu 318112

0.13 days

Thu 318112

Thu 318112

sel

Complete Test & Validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team Meeting -

779
780

Touch Point

.

-·--'179--- -------o:5hrs

. .--- "Review instailatTon-prog'res-s-&qu~)"lftY-coiifrOi

----Thu 318112 - -- Thu 318712 -

documentation for Enfield Correctionallristitution
Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

782

Re-Verify all Features working properly

785
786
787

781

Re-Verify phones work, port assignments/call
--.J!.roups s.et
----.Posl Culover QA Checklisl & Tesl Cans Compleled

788
789
790

0.5 hrs

Thu 318112

Thu 318112

__. __ .2.13 days
2.13 days
779
1 hr

Thu 318112
Thu 318112
Thu 318112

Mon 3112112
Man 3112112
Thu 318112

779

0.5 hrs

Thu 318112

Thu 318112

779

0.5 hrs

Thu 318112

Thu

3)8712

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed securu-s~p~r-o'I~'e'~cl~T~e-a-m----I

787

0.5 hrs

Thu 318112

Thu 318112

to

787

0.5 hrs

Thu 318112

Thu 318112

Complete and certify inlegration wilh Offender

789

2 days

Frl319112

Mon 3112112

Management System & Commisary Vendor
Voice Biomelrics & cut-over activities by
Dormllnmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

f---o;=-+-~-.---~----";'C=S'-"=-C~=.o,--"",=~'-'7="~-- ---.~==-~~~~~-~~~~~~=cJ

791

792

789

-----ciJsiom-erWatk throughatfaCifity

. --eli'stamer review-o-r Qu8!lty to'ntrol documen'tatf;-n- -- - - . 793

794
f---=~

795

796

787

--

~

.,--_.-

--

-. -,.-

-----

2 days

Fri 319112

Mon 3112112

0.13 days

Thu 318112

Fri 319112

0.5hrs· ... -

. --0.5 h'rs

Fri 319I1Z-- - - Fr(319712

---

Post Cut-over Activities
Final installation diagrams (datacom, electrical, and

I

equipment diagrams)

784

0.5 hrs

Tue 3113112

Tue 3113112
Tue 3113112

797

Site Cutover Preperation Complete - Ready for Training!

789

0.5 hrs

Fri 319112

Fri 319112

798

Distribute Implementation Customer Satisfaction
Survey

784

0.5 hrs

Tue 3113112

Tue 3113112

799

Training

0.25 days

Frl 319112
Frl 319112

Fri 319112
Fri 319112

l"r1319112

Fri 319112

Tue 3113112

Tue 3/13112

1

800
801
802
803
~~-4

804
805

i

Onsite'Customer Inm-ate Telephones "'nsructor Led
Training
-. Complete and distribu"ie Trafri'lng-Reviewforms
Customer Acceptance for Enfield Correctional
Institution

Pre-Installation
Receipt & Pre-Install Inmate Telephones Tasks

806

Receive Shipmenl al Site

807

lierifYshipmenfCantenF 10 Pick List --

800

J

------"'Oc-sc-bo"'r=n-';Coco"'r'r'e'ccCCti"o-n:-al"'lC'nsccl"'ilC'u"tla:-nc-_0'94-;-;ln--:mC'a"'te--;;:T-e'lC'eC'pc-ho-n-es',
24 T[)[)_&.1.VI'0rJ<S latton

789

795

-. ----rhr"-1 h,- 4 hrs

1!-------:-9o-.5=--d:-ay:-s----cT"u-e:-3~1;;-13~1;;-12:-----;Tc:-u-e-;3ccI2;;;7"'11;-;:12

- '1

-

802

7.31 days

Tue 3113/12

Thu 3122112

5.06 days

Tue 3113112

Tue 312pl12

-0:511,., - Tue 3113112

Tue 3113112

10

Task Name

redecesso1

I

Duration

Slart

Finish

808

Telephone room preperation & wiring

806

3 days

I
Tue 3/13/12

809

Pre-Install Securus Inmate Telephones equipment

808

2 days

.Fri 3/16/12

Tue 3/20/12

6.94 days

Tue 3/13/12

Thu 3/22112

Tue 3/13/12

Thu 3/15/12

810
811

f--co~t ~

- ~---

Install Inmate Telephones Phones

-809---- --~-2-days-

- -'Phone roorrl'wiringand"instalfatlon-activitiy---'

Fri 3/16112

1----o8712°c~+ ~~

813
---

814

2 days
..__ ...
2.25 days

-------

Quality Control Checkpoint: Customer
Pre-Installation
Verify equipment inventory & installation location

815
816

Verify electrical, network/telecom, and telephone
Installations- meet or exceed standards
Complete Field TeChnician Checklist & return to
Project Manager
MPLS Test & Turn·up Activities with AT&T
MP[s~ti lumed~up with ATI-'~~~-----

817
818
!--;c81"'9---t ~~~~~~
I-oo~

--

I-oo~

-

820

821

-~-

.- - Installation-·Su-pport conftrmiitiori-ti-iafSeeurus'

824

-

826
827

828
829
830
831

Installation
-- --- --- -.
Cut-Over to Securus
Re-Verify all Features working properly

---~-----

832
833
834
835
836

837
838

-

- --

..

Tue 3/20/12

809

2 hrs

Tue 3/20/12

Tue 3/20/12

810

2 hrs

Thu 3/22/12

Thu 3/22112

0.25 days

Tue 3/13/12
Tue -:iii"3h2

Tue 3/13/12
Tue 3/13/12

~~819-----6:5 hrs~ --~~Tue3/13iT2

Tue 3113/12

-

.. _ - - - ,

,,-,

- -

~".---t

- ~--~ ~

--~Tue~:i7i3/12

Tue 3/13/12

----

Thu 3/15/12

Tue 3/20/12

809

2 hrs

Tue 3/20/12

Tue 3/20112

813

2 hrs

Thu 3/15/12

Thu 3/15/12

824

2 hrs

Thu 3/15112

Fri 3/16/12

0.13 days

Frl3/16/12

Frl3/16/12

825

0.5 hrs

827

0.5 hrs

_.

----

825

-

Fri 3/16/12

Fri 3/16/12

Fri 3/16/12

6.25 days
Fri 3/16/12
---, -----6.25 days
Fri 3/16/12
1 hr
Fri 3/16/12

Mon 3/26/12
Mon 3/26/12
Fri 3/16/12

Re~Verify phones work, port assignments/call
groups set
Post Cutover QA Checklisl & Test Calls Compleled

825

1 hr

Fri 3/16/12

Fri 3/16/12

825

1 hr

Fri 3/16/12

Fri 3/16/12

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

833

1 hr

Fri 3/16/12

Fri 3/16/12

833

1 hr

Fri 3/16/12

Fri 3/16/12

Complete and certify integration with Offender
Management System & Commlsary Vendor
Voice Biometrics & cut~over activities by
Dorm/Inmate Housing Locations

635

2 days

Fri 3/16/12

Tue 3/20/12

835

6 days

Fri 3/16/12

Mon 3/26/12

0.5 days

Fri 3/16/12

Fri 3/16/12

I

----Cuslomerwalk li'-;ough~al facility

840

hrs

--

3.19 days

Quality contro~_~heckPOi~~~ ~_~stomer Acceptance I

839

--

Thu 3/22112

Tue 3/20/12

Discuss other ongOing and upcoming activities for
remaining Connecticut DOC installations

~;;-t~ ~--

.---

Tue 3/20/12

2 hrs

Verify phones work, port assignments/call groups
set
Complete Test & Validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team MeetingTouch Point
,--------- '-. -~-, 'Review inst81lation-progress& 'q-uality-contror'· - ,.documentation for Osborn Correctional Institution

825

-- -

809

~~-820~--~~ ~o.5

equipment on-line
QuailtyContiolCheckpolnt: Equipment -Tesiing I
Functional Validation
Verify all Features working property

823

_-

--80i----~-1 h~r~ -~

MPLS 11 connected to'S'ecurusequlpme-nC-

822

841

-.----.--~-

Custom-ef review of Quiliiy' Control documentation

PostC~ut:over Activities

-

~ .~-~- -~

-

I

833

2 hrs

Fri "3!1SI12

Fri 3/16/12

-

839

2 hrs

Fri 3/16/12

Fri 3/16/12

Fri 3/16/12

Mon 3/26/12

~I

6.13 days-

~.-~~-~~~~~i:':i:~~C=:=:-==:-::o:=c:.-::c::;-~---t-~~~-=c--~~:;7:--..=-=o;=----,~",,"=

I

Final inslallation diagrams (dalacom, eleclrical. and
830
1 hr
Mon 3/26/12
Mon 3/26/12
equipment diagrams)
1
1-:8'-4;;3:-+~~~----~S"'ile"'Culover Preperalion Complele· Ready for Training' ---8~c3~5c------;1-;h-r--"'F-;ri-';3cl1:;;6cc/1;;2c--F~n~'3°c1"1~6/"1::l2
842

844

Distribute Implementation Customer Satisfaction
Survey

I
830

1 hr

Mon 3/26/12

Mon 3/26/12

ID

Task Name

845
846
847

-

redecesso1

DUration

I

Start

I

Finish

Training
0.25 days
Frl3116112
Fr! 3116112
-- ---- - -- ---OnSlteCustome-'- inmate TelephoneslilsrucToiTe,r- --- --835-- -- -11lr--Prl 3116112-1'(;3116/12
Training
- - - - - --Complete anddistriJ:)uteTraln-ing Reviewforms--- - - - - 846 ---- - - 1 hi- -- Fri:iiis/12 -- Fri 3lfsif2

~84=8--1 _N_ ---~----Customer

Accep'iancefur-Os-bOrn C-orrectionai------- "--- -'s41-------:nirs---Mon-3/26/1-2

849

Institution
Northern Correctional Institution • 30 Inmate Telephones,
-64 Visitation Phones, 8 TOO & 1 Workstation

850
851

Pre-Installation
Receipt & Pre-Install·lnmate Telephones Tasks

852

Tue 3/27112

5.13 days

Tue 3/27/12

Tue 4/3112

2.06 days

Tue 3/27112

Thu 3129/12

0.5 hr.

Tu-e 3/27/12

. '-TUe3/2ii12

848

853

Thu 3/29112

854

-- ---..- _._- --

856
857

.... __ ._-

.. - - - - _ . - - - -

Install Inmate Telephones Phones
Phone room wiring and installation activitiy

.---

855

2.94 days
1 day

Tue 3/27/12
Thu 3/29/12

Fr! 3/30/12
Fri 3/30/12
-

858

Facility WIring and cross connections

855

1 day

Thu 3/29/12

Frt 3/30/12

859-

Telephone replacementslinstallation in dormitories

853

1 day

Tue 3/27/12

Wed 3/28/12

1.13 days

Thu 3/29/12

Fr! 3/30/12

1 hr

Thu 3129hz

Thu 3/29/12

860
861
862
863

Quality Control Checkpoint: Customer
Pre-Installation
-'--'~VeritY equlpme-rit1nventory-&"lnSfaiiation-

!oeation"-

855

- --- -·----Verlfy electric~if,-netwo'rkTtelecom~- andtelephone-

855

-- --.. - -.-.-

- -- -

Installations meet or exceed standards
-- Complete-Fleld-Technician Checkii'st &retu-rnto"-

____ ~~~t~ct~an!:tge!. _____._____ . ____ ._
864
865

MPLS T1 connected to Securus equipment
Installation Support confirmation that Securus
equipment on-Hne
Quality Control Checkpoint: Equipment Testing I
Functional Validation
----_._----.--_
..... _-_._.---_ . .- Verify all Features working properly

867
868
869

I

871
_

Fri 3130/12

Pri 3/30/12

0.38 days
1 hr

Tue 3127112
Tue 3/27112

Tue 3i27/12

848
865

1 hr

Tue 3/27112

Tue 3/27112

866

1 hr

Tue 3/27112

Tue 3/27/12

1.06 days

Wed 3/28/12

Thu 3/29/12

1 hr

Thu 3/29/12

855

work:

870

872

856

__. __ _

MPLS Test & Turn-up Activities with AT&T
MPLS T1 turned up with An

866

Th-u 3/29h2

Verify phones
p'ort asslgnmentsTcalf~i;:olJf;S set
Comp'lete Test & Validation Che-ckJ1st and return to
_'proJecIManager _ _
. __ _ _
_

859
-

-Thr-Wed3fiB/12

Tue 3/27/12

Thu 3/29/12 Wed 3/28/12

87(,-----

I
*~~~~U~o~n~onnecticut DOC Project Team Meeting -i

-

0.25 days

Wed 3128/12

Wed 3128112

t-;8"'7"'3--t-------------Review installation progress & quality contioT----------+I--------;;8c7"'1c-------o1 'hccr--W=eccd--;3"'12"8;-;/1°;2;-'W-;c;--ed-;-CO'3-,~2"'8/"1~2
documentation for Northern Correctional Institution

i

Discuss other ongOing and upcoming activities for
remaining Connecticut DOC installations

874

875
876
877
878

Installation
Cut-Over to Securus
···Re~\teritY all Fe-atures working properly

.
--

Re~Verify p-honeswork, porta-ssfglm,'e'nts/call

I
iI

Wed 3/28/12

3.13 days
Wed 3128/12
3.13 days
Wed 3/28/12
Jii---Wed- 31i8712

Man 412112
Man 4/2112

1 hr
-----

871

- ---r

~~~--:~:: ~I

!

871

0.5 hrs

groups set
I
Post Cutover aA Checklist & Tes-t Calls cciniplSted

871

0.5 hrs

Wed 3/28/12

Wed 3/28/12

0.5 hrs

Wed 3/28/12

Wed 3/28/12

0.5 hrs

Wed 3/28/12

Wed 3128112

880

i
Notify F,,-ciTity Inmate -Tel€piiones is prep-aredlor -- i

881

cutover and functioning correctly
Cut Sheet distributed to Securus Project Tea,,'-

879

Wed 3/28/12

873

I
-\-

879

ID

Task Name

882
883
884
885

redecesSj
Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cutaover activities by
Dormllnmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

- . -"'Customerwalk'through-atfacility' .---. ----- --- --

889
890
891
892
893

895

InstitUtion
Robinson Correctional Institution ~ 70 Inmate Telephones,
26 Visitation Phones, TOO & 1 Workstation

896
897

881

3 days

Wed 3128112

Man 412112

0.13 days

Wed 3128112

Wed 3128112

0.5 hrs-- Wed 3128if2--WedSi28iT2
--0.5 Mrs---Wed

3/2si1i wechi2S112

3.13 days
Man 412112'

876
881

-

Wed 3/28112

Wed 3/28112

1 hr

Mon 4/2112

Man 4/2112

0.25 days
Wed 3/28112
--"j hr-Wed3i28112

Wed 3/28112
Wed 3/28112

1hr -. We,l:ji28112 - Wed 3ii8712

alii -

Tue 4/3112
7.06 days

_... _--

Pre·lnstallatlon
Receipt & Pre-Install Inmate Telephones Tasks

Man 4/2112

1 hr

Tue 4/3112
._---

6.19 days
4.06 days

Thu 4/12112

---

Tue 4/3112
Tue 4/3112

898
899

Finish
Frl3130112

--ssT --

-customer -Acceptance. for Northern C·orreCtlOnal-- .-

1

Wed 3128112

Distribute Implementation Customer Satisfaction
876
Survey
Training
- -Cnsite custorTII3,lnmate-Telephones-lnsru-ctorLeir- - Training
-. Comiifete ancidlstribUteTralnlng Review forms - - ' - -892-

894

Start

2 days

885

Post Cut~over Activities
Final Installation diagrams (datacom, electrical, and
equipment diagramS)
Site Cutover Preperation Complete ~ Ready for Training I

.1

881

879

-- -- -Customer rev[8woTQUai!ty~ContrOJ(fociimentitio-n'887
888

Duration

Wed 4/11112
Man 4/9112
Tue 4/3112

.--Verity shipment Content topfckList

898

900

2 days --

898

Tue 413112

Tue 4/3112

.- Tue 4/3112

Thu 4/5112

901
[-;;;v;--1 -- . 902
903

- - - .- - - - - - - - - - - - - - . - - - - - - - .-.------ - Install Inmate Telephones Phones
Phone room wiring and installation activitiy

- - - - - - '- - - - - .--.----... ------ ----------.
5.94 days
Tue 4/3112 Wed 4/11112
901
2 days
Mon 4/9112
Wed 4/11112

904

Facility wiring and cross connections

901

2 days

Mon 4/9112

Wed 4/11112

905

Telephone replacementslinstallation In dormitories

899

2 days

Tue 4/3112

Thu 4/5112

906

Quality Con.trol Checkpoint: Customer
Pre-Installation
Iflnstallation iOCation . - -

Mon 4/9112

Wed 4/11112

901

Mon- 4/9112

- Man 419112.

901

Man 4/9112

Man 4/9712

907
908
909
910

911
912
913
914

.- veritY equ·ipment-inventory

- VerTtYelectricar netWorklte!ec(;m~-andterephone- installations meet or exceed standards
Co-mplete F!eld Technician Checklist &. return to
__ ~oject_M~nage.r
_ __
. __ _
MPLS Test & Turn-up Activities with AT&T
I
MPLS T1 turned up with An
MPLS T1 connected to Securus equipment
Installation Support confirmation that Securus
equipment on-line
Quality Control Checkpoint: Equipment Testing I

902

1 hr

Wed 4111/12

Wed 4/11112)

894

0.25 days
1 hr

Tue 4/3112
Tue 4/3112

Tue 4/3112
Tue 4/3112

911

0.5hrs

Tue 4/3112

Tue 4/3112

912

0.5 hrs

Tue 4/3112

Tue 4/3112

2.06 days

Thu 4/5112

Mon 4/9112

901

1 hr

Man 419112

Mon 4/9112

905

1 hr

Thu 4/5112

Thu 4/5112

916

1 hr

Thu 4/5112

Thu 4/5112

0.13 days

Thu 4/5112

Thu 4/5112

,

Functional Validation
915
916

917
918

Verify ajl

Featuresworking properly -

Verify phones wO"rk, port assignmentslcall groups !
set
l
-~- Complete Test & Validation Checklist and retu-r-n to \'
~~oje~~ Manager
_!
Securus & Connecticut DOCProjed Teiim "Meeting -=-r Touch Point

.

I

10

Task Name

Duration

redecesso1

Start

919

Review installation progress & qualtty control
documentation for Robinson Correctionallnsmution

917

0.5 hrs

I
Thu 4/5112

920

Discuss other ongoing and upcoming activities far
remainIng Connecticut DOC installations

919

0.5 hrs

Thu 4/5/12

921- r---=9"'22~·---··-923

l;,s-t~llaiion-···

-

work,

925
f--;;;92"'"6-1 ....

Notify

-.-

Wed 4111/12
Wed 4/11/12

T-h-u-4isiiz

-ThU4i5112

917

0.5 hrs

Thu 4/5/12

Thu 4/5/12

925

0.5 hrs

Thu 4/5/12

Thu 4/5/12

927

2 days

Facility Inmate Teleptltines is-prepared fo;'._

Comple-te
certlfiTntegratio-n with Omilnder
Management System & Comm!sary Vendor

Mon 4/9112

--Voice BIOmetries' &cut~over'activities-b-Y- -- -- -__~orml]~~a.t~_ tl0_~s!~_g

930

Thu 4/5/12

917

'and

928

4.13 days
.j. hr··

917

Cut Sheet distributed to Securus Project Team

f--;;;;:;;-j- .......
929

Thu 4/5/12

.

as'slgnmentsTcaIf--

cuto.v~i_~n~ fu!l~!i~f!ing C?o~ectly_ _

927

Finish
Thu 4/5/12

.___-+___._.___-'4.~1.:.3..:d::,ay'=s_ _~T"hu 4/5/12

...

Cut-Over to Securus
-·Re-Verify all Features working- properly ..
- . Re-Verify ph-ones
p-o-rt
~
groups set
Post Cutover ClA Checkiisi &. Test calis Completed-

924

1

L~_~~t~_s____ .___

.

Quality Control Checkpoint: Customer Acceptance

0.13 days

Thu 4/5/12

Thu 4/5/12

931

Customer walk through at facility

925

0.5 hrs

Thu 4/5/12

Thu 4/5/12

932

Customer review of Quality Control documentation

931

0.5 hrs

Thu 4/5112

Thu 4/5/12

Post Cutwover Activities
-Finallnstaliationdiagrams (datacom;--ellecti-ical, and

933
934

§lgujf?fl}_~f!! _ ~f_agralT1:S)

__

._______ _ _

4.06 days
Thu 4/5/12 Wed 4/11/12
··92f·-····-O'5-Ii,s·--Wed·,j11 1/12·- Wed·.j/11i12

_

927----0'5-lirs -.

Site Cutover Preperation Complete Ready for Training

935

w

-922-· -. - ·O-:5hrs-

'"[>istrlbUteTmple;menttitlon-C-ustomer-Satisfaction'
__S~~t3Y __
.______
._. ____ _
Training
Onsite Customer Inmate Telephones Insructor Led
Training
Complete and distribute Training Review forms

936
937
938
939
940

f--=-,.,.--i .. 941

942
943

---------

Customer Acceptance for Robinson Correctional
Institution
-----_.- - - -Cheshire Correctional Institution -183 Inmate
Telephones, 80 Visitation Phones, 46 TDD & 1
Workstation
Pre-Installation
- ----_ .. _. --- - - -- - ------ -- Receipt & Pre·lnstall Inmate Telephones Tasks

Thu 4/5/12
Thu 4/5/12

Thu 4/5/12
Thu 4/5/12

938

1 hr

Thu 4/5/12

Thu 4/5/12

933

4 hrs

Wed 4/11/12

Thu 4/12112

13.31 days
Thu 4/12112
.. _._. __ .
10.06 days
Thu 4/12112

----~~~

944

i

-

0.25 days
1 hr

940

Telephone room preperation & wiring

wed 4liiif2

Wed~ 4;11112

._,._--------..

0.5 hrs

f---o9"7
45=-'-···-··--·----cV'"e""'rify'··· shipment Content to·Plckllst· .......
946

Thu 4/5/12

927

-.~-

Receive Shipment at Site

944

----- -

Til;' 4/5712

6 days

-

Tue 5/1/12
------Thu 4/26/12

4ii2712

Thu 4112112

Thu

Thu 4/12112

Thu 4/12112

Thu 4/12112

Fri 4/20/12

f--=-=-I----····--"'"-..--;-""---""'--..-~.....----;--..-+--~o__-----c-c--- --oo~=co___=_--=~o

ys.
Pre-Install Securus Inmate Telephones eqUipme"-tl _ _ _9_46___~ 4_d_a_

947

948
·949
950
951

.

Instatllnmate Telephones Phones
. ··Phoneroom wiring and installation activitIY

-

-Facility wiring and cross connections -

Telephone rep-Iacementsllnstallation in

.....

947···

. - 947

dormitories-'

12.94 days
··3 days

Frt 4/20/12

Thu 4/26/12

Thu 4/12112
Thu 4/26/12·

Tue 5/1/12
-1"ue5/1/12

2 days

Thu 4/26/12

2 days

Th·u

4112112 .

Mon 4/30/12
Mon 4/16/12

------ -

952
953
954
955

Quality Control Checkpoint: Customer
PreMlnstallation
Verify equipment inventory & installation location
Verify electrical, networkltelecom, and telephone
installations meet or exceed standards
Co~~plete FIeld Technician Checklist & return to
Project Manager
..

3.25 days

Thu 4/26/12

Tue 5/1/12

947

2 hrs

Thu 4/26/12

Thu 4/26/12

947

2 hrs

Thu 4/26/12

Thu 4/26/12

948

2 hrs

Tue 5/1/12

Tue 5/1/12

ID
956

957

Task Name

redecesso1
MPLS Test & Turn-up Activities with AT&T

- -~.- ..----. MPLST1turned up-with"ATr---------

f--=~----

958

~

I

Finish

Start

0.38 days

I
Thu 4/12112

Thu 4/12112

1 hr'

--- Thu 4/12ff2 -

-Thu 4/12112

.------ 940- --- "--1-'hr--- ··-fhu4/12T1I- -ThU4/12/f2

---MPC$' r1c-onnectedto·Securus-equfpmenr

957

- Inst3ifitlon Support co-nflimatiorl th-at Securus-- .

958

.~~~pme.n!.on-Iin~_ ... ______

Duration

.. _ " __ . __

960

Quality Control Checkpoint: Equipment Testing I

961

Functional Validation
Verify all Features working properly

----_.

947

8.19 days

Mon 4/16/12

2 hrs

Thu 4126112

---

-----

Thu 4/26/12
Thu 4/26/12

2 hrs
Mon 4/16/12
Mon 4/16/12
Verify phones work, port assignments/cali groups
951
set
~~r-------~=w~~.w~~~~~~~~-~~---o~-~~~-,~<w~
963
Complete Test & Validation Checklist and return to
962
2 hrs
Mon 4/16/12
Mon 4/16/12
Project Manager
964
Securus & Connecticut DOC Project Team Meeting 0.5 days
Mon 4/16/12
Tue 4/17/12
Touch Point
--f--=.,.--1-- -- - -installation- p'rogress & qualitY-contrOl-- ,-Man 4/1Si1i-Tue4t17/12
965
963
2 hrs
documentation for Cheshire Correctional Institution
962

Revfew

966

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

967

Installation

968
969
970
971

Cut~Over

2 hrs

Tue 4/17112

Tue 4/17/12

6.25 days

Mon 4/16/12

Wed 4/25/12

963

1 hr

Mon 4/16/12

Mon 4/16/12

963

1 hr

Mon 4/16/12

Mon 4/16/12

Mon 4/16/12

Mon 4/16/12

965

--- ,.- -~--·---6.25days-Mo-n-4/16j12·--Wed 4/25/12

to Securus

Re-Verify all Features working properly
Re-Verify phones work, port assignments/call
groups set
----------Post Cutover QA Checklist & Test Calls Completed

963

~=--t-------------;-;-=-c==-.---cc-=~=-c::-:-:-c-:-:==-c:-:;-;c::---I-----;c.;.--- .--c::----=cc-..:;=,--~--==:j

972

Notify Facility Inmate Telephones Is prepared for
cutover and functioning correctly

971

Tue 4/17112

1 hr

f-=9co
J3o-i-----------'C"'u"'t"s"'he-'e"-t"'do-is"'tr';lb"'u"'te""dio-'s:Ce"c"u"'ru"-s"po-ro--'J-ec-ot"'T~e-am---+---:9"7'"1----C'1C'h-,---Tue

4/17/12

Tue 4/17112

Tue 4/17/12

~~~-----------~~~~~~~~~~~~~----I-----~,-------~----~:-~~~,"~~~~

Complete and certify integration with Offender
973
1 day
Tue 4/17/12 Wed 4/18/12
Management System & Commlsary Vendor
Voice Biometrics & cut-over activ"'itC'ie-s'7b:::y='----,-----c9"7"3c-----:;-6""d---ay---s-~T;:u-e--:4'"11oo7"/1"2;--;-W;:;e-d"47/"'2"'5/"1'"2

974

.975

+__ ------------c"=-~-----=-~cc.cc=c-~--==,j

Dorm/Inmate Housing Locations __ ~_~_ _
Quality Control Checkpoint: Customer Acceptance

976
f---c9=77~

- - - -- -

978
979
980

Customerwa-Ikih-rough at facllitY- ,----. --

971

'--Cusfomer--reVlew ofauaJity'ContrOldocumentatlon

977

981
982

Distribute Implementation Customer Satisfaction
Survey
Training
--Cin's-ite Customer Inmate- Telephones insructo-r' Led
Training
Complete and distribute-TrainIng Rev,iew-forms----

983
984
985
,-~

986
987

---

---- -

-

-~--~

. --- ..

Pre-Installation

Receive Ship-ment at Site

991

Verify shipment' Content to Pick Cist

992

-_... _--_._.
Telephone room preperation & wiring

111'--

-i

Tue4/17i12

Tue4i17112-

Tue 4/17/12

.-.-----

Wed 4/25/12
Wed 4/25/12

973

1 hr

Tue 4/17112

Tue 4/17/12

968

1 hr

Wed 4/25/12

Wed 4/25/12

Tue 4/17112
Tue 4/17/12

Tue 4/17112,
. Tue 4/17/1211

973

- 1- Ii,

984

1 hr

Tue 4/17112

Tue 4/17/12

979

4 hrs

Wed 4/25/12

Wed 4/25/12

6.25 days

Wed 4/25/12

5.19 days
4.06 days

Wed 4/25/12

986

0.5 hrs

Wed 4/25/12

990

O:Sh-rs

--Wed 4/25/12- Wed 4125/12

990

2 days

-Wed4/25/12 - - i'rl-4Iiii1'2

l
I

Tue 4/17/12

Tue 4/17112
Wed 4/25/12

!

Ii

Tue 4/17/12

6.13 days
1 hr

Receipt & Pre-Install Inmate Telephones Tasks

990

1 hr

0.25 days

--

Customer Acceptance for Cheshire Correctional
Institution
Manson Youth Institution - 61 Inmate Telephones, 58
Visitation Phones, 16 TOO & 1 Workstation
-

988
989

.~--

I
I

---

---_.

968

Post Cut-over Activities

Final Installation diagrams (datacom, electrical, and
equipment diagrams)
Site Cutover Preperation Complete - Ready for Training

Tue 4/17/12

0.25 days

-

Thu

~3/121

Wed 512112

Wed 4n5/12_ __ Tue 5/1/12 [
Wed 4/25112 1

10

Task Name
Pre-Install Securus Inmate Telephones equipment

993

.

997
--."

999
1000

___

. .

1002
1003
-

1004

1007
1008
1009
1010

-

.. -----

----------

Quality Control Checkpoint: Customer
Pre·lnstallation
Verify equipment inventory & installation location

--- -

2 days

Fri 4/27/12

4.94 days

Wed 4/25/12

Wed 5/2112

. ----

Tue 5/1/12

._- -.----_ .._Wed 5/2112

.. MPLS -ffconnected to Securus-equTpmenT

.

Tue 5/1/12

993

1 hr

Tue 5/1/12

Tue 5/1/12

993

1 hr

Tue 5/1112

Tue 5/1/12

994

1 hr

Wed 512112

Wed 512112

Wed 4/25/12
Wed 4/25/1:2

Thu 4/26/12
Wed 4/25/12

3.06 days

Thu 4/26/12

Tue 5/1/12

993

1 hr

Tue 5/1112

Tue 5/1/12

997

1 hr

Thu 4/26/12

Thu 4126/12

1008

1 hr

Frt 4/27/12

Frl4/27112

0.13 days

Fri 4/27/12

Fr; 4/27/12

0.38 days
..- ------1 hr

986

- -----

Verify phones work, port assignments/call groups
set
Complete Test & Validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team Meeting
Touch Point
lnstallatlon-i'fogres·s &-qualitycontrol-documentation for Manson youth Institution
Discuss other orlgoTng
remainIng Connecticut DOC installations

~

..

Review

1011

Finish

993

QualifY

1006

I

Telephone replacementslinstallation in dormitories

-installation ·s·uppoifconffrmatio-n-ihatSecu-nis- equIpment on~line
C·ontroIChe~ckpOTrii:EqUipmentTesiin-g-lFunctional Validation
Verify all Features working properly

1005

Start

. __.._... _c __ ... _ . __

Verify electrical, netv'Iorkitelecom, and telephone
installations meet Of exceed standards
Complete Field Teehnldan Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T
MPLS Tfiuiii.dupWfthAn··· .

1001

1012

-

j

--- 993 ------·~ay-- -rue"5/1tff ---Wea-512H2

- Ph?-neroom-wirtng"'"and Instaiiaifonactivitly
Facility-wiring-andeross connections ---- - ..__.---

996

Duration

992

Install Inmate Telephones Phones

994
995

998

redecessori

1009

ancfupcomlngactiVftfes-for--

1011

. 0.5

hiS· -Ffj 4127112 ..

Frl4Ti7112

·6.5 11,.----Frl 4/2'1112 .- 1'rt4/27/12

Installation
1013
4.25 days
Frl4/27/12
Thu 5/3112
1014
Cut~Over to Securus
Frl4/27/12
4.25 days
Thu 5/3112
r.~~--------------~R~e-'V~e"ri~~a"'II'F~e~a~tu~re~s~w~o~~M;~ng~pr=o~pe~r~ly~-------r----~10"0~9-------'~----~~""~--~~~~
1015
1 hr
Fr; 4/27/12
Fri 4/27/12
1016
1017
1018
1019
1020

Re-Verify phones work, port aSSignments/call
groups set
Post Cutover QA Checklist & Test Calls Completed

I

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team
Complete and certify integration with Offender
Management System & Commisary Vendor
I
Voice Biometrics & cut-over activities by
Dormllnmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

1023

Customer walk through at facility

I
I
I

1024

Customer review of Quality Control documentation

I

1021
1022

1025
1026
1027

Post Cut-over Activities
Final installation diagrams (datacom, e!ectrical, and
eqUipment diagrams)
Site Cutover Preperation Complete ~ Ready for Training I

1009

1 hr

Fri 4/27/12

Fri 4/27/12

1009

1 hr

Fr; 4/27/12

Fri 4/27/12

1017

1 hr

Fr; 4/27/12

Fr; 4/27112

1017

1 hr

Frl4/27/12

Frt 4/27112

1019

2 days

Fr; 4/27/12

Tue 5/1112

1019

4 days

Fri 4/27/12

Thu 5/3112

0.25 days

Fr14/27112

Fri 4/27/12

1017

1 hr

Frt 4/27/12

Fri 4/27/12

1023

1 hr

Fri 4/27/12

Fri 4/271121

1014

4.13 days
1 hr

Fr14/27112
Thu 5/3112

Thu5/3/12
Thu 5/3/12

1019

1 hr

Fri 4/27112

Fri 4/27112

1014

1 hr

Thu 5/3/12

Thu 5/3/12

1019

0.25 days
1 hr

Fr; 4/27/12
Fri 4/27/12

Frl4/27/12
Fri 4/27/12

!
1028
1029
1030

Distribute Implementation Customer Satisfaction
Survey
.
Training
Onslte Customer Inmate Telephones Insructor Led
Training

10

Task Name

redecesso1

1031

Complete and distribute Training Review forms

1032

Customer Acceptance for Manson Youth Ins'titution
-

1033

.

.

-

---~~-.~.

- -

-~-------

."

..

-

---

I

Duration

1030

1 hr

1025

4 hrs

------

Start
Fri 4/27112

I

Finish
Fri 4/27/12

Thu 5/3/12
,-

...

Thu 5/3/12

-- ...

-----

10 days

Frl 5/4/12

8.38 days
6.13 days

Fri 5/4/12
. __ .. _--.
Frl5/4/12

1032

1 hr

Fri 5/4112

Fri 5/4/12

1036

1 hr

Fri 5/4/12

Fri 5/4/12

Corrigan Correctional Institution -107 Inmate

Thu 6/17112

Telephones. 80 Visitation Phones, 27 TOO & 1
Workstation
Pre~lnstaliation

1034
1035

--

----

---- -

.. ...

-~-~--

--

•... _-'"-

.-.----

-

I

Receipt & Pre-Install Inmate Telephones Tasks

---- -- -----

_., .

,

Wed 5/16/12 .
-_.-----Man 5/14/12

-~-

1036

Receive Shipment at Site

1037

Verify shipment Content to Pick List

1038

Telephone room preparation & wiring

1036

3 days

Fri 5/4/12

Wed 5/9112

1039

Pre-Install Securus Inmate Telephones equipment

1038

3 days

Wed 519/12

Man 5114112

Frl5/4/12
- - - - ------Man 5114112

Wed 5/16112
- . - -- ..._-Wed 5/16112

1040
1041
1042

Install Inmate Telephones Phones
- --Phoneroomwirlnga-n-d-instaliatlon

----._-------

1043

....

- ---

1044'

--- --

actiVit-iY---~-'---

and cross-cc)nnecticins'

----

I

-Facility wfrlrlg

1039

-------- -

--. Telephc;ne repiacementstin'staiiatlonln dormitories -

-

-----.~

.

.~o

__

-

--

..

---- ----.- -

1046

1048
1049
-

1050

. _.. _.--

_.

1051
_0 _ _ _ • •

- -'MP'LS-rTcoflnecte-dto"SecuruS" equ-ipmeonf

_._~_g~Jp~~t!~ o!!~I1~~_____ .,

--

--

1054

1056
.

-

1057

-----

---------

Man 5114/12
-----_.-

-

Fri 514112

Wed 5/16112
._ ... _--- Tue 518112

. --

-------

.---~-.

2.25 days

Man 5114112

Wed 5/16112

1039

2 hrs

Man 5114112

Man 5114112

1039

2 hrs

Man 5114112

Man 5/14112

1040

2 hrs

Wed 5116/12

Wed 5116112

- f032

0.38 days
1 hr

Frl514/12
-- - Fri 514112

Frr 5/4/12
- - ---Fri 514112

'--

I

.1055

.~-

-~-

- .--

1050

Verify phones work, port aSSignments/cali groups
.
set
Complete Test & ,validation Checklist and return to
Project Manager
Securus & Connecticut DOC Project Team Meeting Touch Point
--- --Review Installation progress &quality control'
documentation for Corrigan Correctional Institution

-.

~-

2 days

- -----

__". ____~ __ .__.. ,.

-

-------

' -

1049--

Quality Control Checkpoint: Equipment Testing I
Functional Validation
Verify all Features working properly

1053

2 days

.

- ---, Instaifation--SUp-port confirmation thaCSecuiiJs- .

__ • _ _ _ _ _ _ _ •

1052

----

.-

1039
1037

..----,,-

Verify electrical, network/telecom, and telephone
installations meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
-MPLS Test & Turn-up Activities with AT&T
~MPLSiliurn6dupwiihArr
. ----

1047

-------

-_._---

Quality Control Checkpoint: Customer
Pre-Installation
-Verify equipment inventory & installation location

1045

7.88 days
2 days-

.-

-_.

1 hr
--~

1 hr-

-------

-.

Frt574ii2 ------

Fri 514112
"FrlS14112

Fri 5/4112

._-_._---

-

-

--------

4.13 days

Tue 518/12

Man 5114112

1039

2 hrs

Man 5114112

Man 5114112

1043

2 hrs

Tue 518112

Tue 5/8112

1054

2 hrs

Tue 5/8112

Tue 5/8112

0.5 days

Tue 518112

1055

2 hrs

Tue 518112

1057

2 hrs

Wed 519/12

Wed 519112
-

--- - -

Tue 518112

I

1058

1059
1060
1061
1062
1063
1064
1065
1066

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations
_.

Installation
- - ---_.
.Cut-Over to Securus
Re-Verify all Features working properly
Re~Verjfy phones work, port aSSignments/cali
groups set
Post Cutover QA Checklist & Test Calls Completed

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team
Complete and certify integration with Offender
Management System & Commisary Vendor

Wed 519112

I

I

1055

6.5 days
6.5 days
2 hrs

I

1055

2 hrs

Tue 5/8112

Tue 5/8/12

i

1055

2 hrs

Tue 518/12

Tue 5/8112

!
I

1063

2 hrs

Wed 519112

Wed 5/9112

1063

2 hrs

Wed 5/9112

Wed 5/9/12

1065

2 days

Wed 5/9112

Fri 5111112

-

II
;

I

!
i
;

Tus 5/8/12
Tue 5/8112Tue 518112

Thu 5/17112
--Thu 5/17112
Tue 518112

ID

Task Name

redecesso1
Voice Biometrics & cut~over activities by
Dorm/Inmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

1067
1068
1069

Cu-stomero°Walk Hirough atfacility

1070

Cu·stomer review of 6-ualitYControleJocumentatlon

1073
1074

6 days

Wed

Wed 5/9/12

f069' ----..

1 hr

1060
1065

2 hrs

Wed 5/9112

Wed 519/12

1060

2 hrs

Thu 5/17112

Thu 5/17/12

0.25 days

Wed 519112

Wed-519112
..
Wed 5/9/12

~=-"

- --- _.- .. _. -

~=-"

.. -

--~-----

-_

..

Thu 5/17112
Thu 5/17/12

_-

5/9/12 -.- Wed 5/9/12

. ---- -- . -"1"078--

6.19 days

Frl5118112

Mon 5128/12

6.19 days
4.06 days

Frl5/18/12
Frl5/18112

Mon 5/28112
Thu 5124112

--O:Shr,,-Frt 5118Hz . - FrI5118/12
Fri 5/18/12

1083

_. - ---1082 --- ..

1084

Telephone room preperation & wiring

1085

Pre~-lnstaTI Se-curus In-mateTe-iephones equipment

1086
1087

Wed 5/9/12
-----

Thu 5/17112

Pre-Installation
Receipt & Pre-Install Inmate Telephones Tasks

Receive Shipment at Site

Wed

1 hr

- ----~--C-uStomer'Acceptan-cefor Corriga'n'Correctional~
Institution
RadgoWorkstationki Correctional Center· 38 Inmate
Telephones, 64 Visitation Phones, TOO & 1 Workstation

1079

Wed 5/9/12

6.25 days
2 hrs

Training
Complete and-distrib-uteTraTning-Reviewfc)rms

1078

Thu 5/17/12

Wed 5/9/12
- -_ ... - Wed 5/9/12
Thu 5/17112

- -OnsiteCiistomerlnmate-Teiephon-e-slnsructor Leir -"--- --"1"065-' -----1-lir···- --- Wed5791f2

1077

Fin!sh

1 hr

Distribute Implementation Customer Satisfaction
Survey
Training

1075
1076

I
5/9/12

Start

0.25 days

Post Cut-over Activities
Final installation diagrams (datacom, electrical, and
equipment diagrams)
Site Cutover Preparation Complete ~ Ready for TraIning

1072

1082

1065

I

---

_ 1071

1080
1081

Duration

------ ----_._---

-

Install Inmate Telephones Phones

Fri 5/18/12

2 days

- T6M-- -:i-daYS .

-----_._ ..

Tue

Tue 5/22112

5/22112 . Iii" 5/24/12

·------5.94 days . --- Fri 5/18112 ... ·Mon 5128112

Phone room wiring and Installation activitiy

1085

2 days

Thu 5/24/12

Mon 5/28/12

1088

Facili~y

1085

1 day

Thu 5/24/12

Frt 5/25/12

1089

Telephone replacementslinstallation In dormitories

1083

1 day

Frt 5118/12

Mon 5/21/12

2.13 days

Thu 5/24/12

Mon 5128/12

1090

wiring and cross connections

Quality Control Checkpoint: CUstomer
Pre·lnstallation

1091
1092
1093
1094
1095
1096
1097
1098
1099
1100

Verify·e!8Ctrical. networ0teieci)m~ and telephone"
Installations meet or exceed standards
- Com'p-'ete-Field-technicianCheck,'ist"& return-to--'.. __ Pr~je_~t.~anager_ _
___ .__
MPLS Test & Turn-up Activities with AT&T
MPLS Tl turned up with ATT
MPLST1 connected to Securu$

1102
1103

1085

10S6--

eqUipment

Installation Support confirmation that Securus
equipment on-line
Quality Control Checkpoint: Equipment Testing 1
Functional Validation
Verify all Features working properly------

1 hr

--Thus/i4112·

1 hr

Men 5/28/12

.

Thu 5/24/12
--------

._.- .

Mon5/~8/121

1078

0.25 days
1 hr

Frl5/18112
Frt 5/18/12

Fri 5/18112
Frt 5/18/12

1095

0.5 hrs

Frt 5/18/12

Frt 5/18/12

1096

0.5 hrs

Frt 5/18/12

Frt 5/18/12

3.06 days

Mon 5121112

Thu 5/24/12

1 hr

Thu 5/24/12

Thu 5/24/12 1

1089

1 hr

Mon 5/21/12

Man 5/21112 1

1100

1 hr

Mon 5/21/12

Mon 5/21112

0.25 days

Mon 5/21/12

Mon 5/21/12

1 hr

Mon 5/21/12

Mon 5/21/12

1

verifY phones-work: port assignments/cali groups
set

1101

Thu 51i4i1Z--i'hu 5/24112

1 hr

I

Comp-Iete Test & Validation Checklist ancfreturn to
Projec!.Manager_ ... _
_
.
. ...
1
Securus & Connecticut DOC Project Team Meeting •.
Touch Point
I
Review installation progress & quality control
documentation fOf Radgowski Correctional Center

I

1101

ID
1104

Task Name

red.ecesso1
Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

Duration

I

Start

1103

1 hr

Man 5/21/12

3.25 days

Mon 5/21112
Mon 5/21112

Re-Verify all Features working properly

1101

3.25 days
1 hr

1108

Re-Verify phones work, port assignments/cali
groups set

1101

1109

Post Cutover QA Checklist & Test Calls Completed

1110

1105

1106
1107

1111
1112
1113
1114

Installation
Cut-Over to Securus

Man 5121/12

Man 5/21/12

1101

1 hr

Man 5121112

Man 5/21112

Notify Facility Inmate Telephones is prepared for
cutover and functioning correctly
Cut Sheet distributed to Securus Project Team

1109

1 hr

Man 5/21/12

Man 5/21/12

1109

1 hr

Man 5/21112

Man 5/21/12

Complete and certify integration with Offender
Management System & Commisary Vendor
Voice Biometrics & cut-over activities by
Dormllnmate Housing Locations
Quality Control Checkpoint: Customer Acceptance

1111

2 days

Man 5/21/12

Wed 5123112

1111

3 days

Man 5/21/12

Thu 5/24/12

0.13 days

Mon 5/21/12

Mon 5/21112

1109

0.5 hrs

Man 5121/12

Man 5/21/12

1115

0.5 hrs

Man 5/21/12

Man 5/21/12

1106

3.13 days
1 hr

Mon 5/21/12
Thu 5/24/12

Thu 5/24/12
Thu 5124112

1111

1 hr

·Mon 5/21/12

Man 5121112

1106

1 hr

Thu 5/24/12

Thu 5/24/12

0.25 days

Customer review of Quality Control documentation

1121
1122
1123
1124
1125

Thu 5/24/12

1 hr

1116

1120

Man 5121112

Thu 5/24/12
Man 5/21/12

Customer walk through at facility

1119

Finish

Man 5/21112

1115

1117
1118

I

I
I

Post Cut~over Activities
Final Installation diagrams (datacom, electrical; and
equipment diagrams)
Site Cutover Preperation Complete ~ Ready for Training
Distribute implementation Customer Satisfaction
Survey
Training
Dnslte Customer Inmate Telephones Insructor Led
Training
Complete and distribute Training Review forms
Customer Acceptance for Radgowskl Correctional
C,enter
Gates Correctional Institution ~ 69 Inmate Telephones, 18

1 hr

Mon 5/21/12
Mon 5/21/12

Mon 5/21/12

1111
1122

1 hr

Man 5/21/12

Man 5/21/12

1117

4 hrs

Thu 5/24/12

Fri 5125112

6.19 days

Wed 9/7/11

Thu 9/15/11

Man 5/21112

TDD & 1 Workstation
1126
1127

Pre~lnstallation

Receipt & Pre~lnstalllnmate Telephones Tasks

1128

Receive Shipment at Site

1129

Verify shipment Content to Pick List

1130

Telephone room preperation & wiring

1131

Pre~lnstall

1132
1133

Securus Inmate Telephones equipment

Install Inmate Telephones Phones
Phone room wiring and installation activitiy

1134

Facility wiring and cross connections

1135

Telephone replacementslinstal1atian in dormitories

5.19 days

Wed 917111

Wed 9/14/11

4.06 days

Wed 9/7111

Tu.e 9/13/11

0.5 hrs

Wed 917111

Wed 917111

1128

0.5 hrs

Wed 917111

Wed 917111

1128

2 days

Wed 917111

Fri 9/9/11

1130

2 days

Fri 9/9/11

Tue 9/13/11

4.94 days

I
I
I
I

I
I
I
I

1131

1 day

Wed 917111
Tue 9/13/11

Wed 9/14/11
Wed 9/14/11

1131

1 day

Tue 9/13/11

Wed 9/14/11

1129

1 day

Wed 917111

Thu 9/8/11

1.13 days

Tue 9/13/11

Wed 9/14/11

1131

1 hr

Tue 9/13/11

Tue 9/13/11

1131

1 hr

Tue 9/13/11

Tue 9/13/11

1132

1 hr

Wed 9/14/11

Wed 9/14/11

0.25 days

Wed 917111
Wed 917111

Wed 917111
Wed 917111

I

1136
1137
1138
1139

1140
1141

Quality Control Checkpoint: Customer
Pre-Installation
Verify equipment inventory & installation location
Verify electrical, network/telecom, and telephone
instal1atipns meet or exceed standards
Complete Field Technician Checklist & return to
Project Manager
MPLS Test & Turn-up Activities with AT&T
MPLS T1 turned up with An

I

I
I
I

I

i,

I

1 hr

ID

so1

redece s

Task Name
MPLS T1 connected to Securus equipment

1142

Installation Support confirmation that Securus
equipment on-line
Quality Control Checkpoint: Equipment Testing 1
Functional Validation

1143
1144

1--0-.=-+ ---

I

Finish

Slart

1141

0.5 hrs

I
Wed 917111

1142

0.5 hrs

Wed 917111

Wed 917111

3.06 days

Thu 9/8/11

Tue 9/13/11

Tue 9/13/11

Tue 9/13111

---jhf

1145

Duration

.. - - - - - - - - - -

1 hr

Wed 917111

-VerifY-phones work, portasslgn'rr;entslcall groups' .- r--------ri~- --- -1 hr"

1146

sel

.. - complete Tes"f&\'alidation Checklist ancf"returnto-

1147

Project Manager

- Sec-urtis &. Con-nectlcut- DOC
Touch Point

1148

-fhu97aifj--Thu 9/8111

1 hr

ProjectTeam" Meeiing'~

... --. -.-~ -

0.13 days

Thu 9/8111

Thu 9/8111

1149

Review installation progress & quality control
documentation for Gates Correctional Institution

1147

0.5 hrs

Thu 918111

Thu 918111

1150

Discuss other ongoing and upcoming activities for
remaining Connecticut DOC installations

1149

0.5 hrs

Thu 918111

Thu 918111

Installation
Cut-Over to Securus

1151
1152
1153

····Re~Veriy-a1fFeatures-wOrkrngpioperly-

-- -- ---

.... -- .-- -Re~VeritY-phones work, p'ort'8ss-ignmentslcaIT _.--.

1154
1155

groups set
PostCulov"r QA CheCklist &TesTCalis·Complele'f

1156

----.. -.- ~ioTIfYFacility Inmate"ielephonesis preparecifo-r-.

- - --- -{lif- - - - Thu-9IBI1i" -

Thu 918111

..-.- --1155-- ------:rti"r-- Thu 9i8111- --- - Thu 9/8/11
cutover and functioning correctly
- ·-ClitSlieeTdi;'liibuted-to-SecurusprojectTeam - - - - - f1SS---- -- -111,·-- -Th" 9/8iiT--Thu 9/8/11

1157
1158

Thu 9/8/11 Wed 9114111
Thu 918111 - . Wed 9/14/11
._._---_.
Thu 918111
Thu 918111

4.25 days
4.25 days
114i-- --- ------Tl,r-

- .... --.- ------ CompleteruleJ" certitY"irlts'gratiOnwith Offender--'

Mon 9/12111

Management System & Commisary Vendor
Biome-tries &-cut~over actlvlties-by'- ------

Voice

1159

115i .

. Do_l!lli'!nrt:l~!~_ H~~lng _~o~a!i.~~~~ _________ _

__

----

Quality Control Checkpoint: Customer Acceptance

1160

4 days

Thu 918111

Wed 9/14111

0.13 days

Thu 9/8/11

Thu 9/8111

1161

Customer walk through at facility

1155.

0.5 hrs

Thu 9/8/11

Thu9/8111

1162

Customer review of Quality Control documentation

1161

0.5 hrs

Thu 918111

Thu 9/8/11

Thu 9/8111

Wed 9/14/11
Wed 9/14111

Post Cut-over Activities
- -Flnafinsta'llation diagrams (ciataco'm',-electrkal,
equipment diagrams)

1163
1164
1165

.

1166

r.1;-;:16""7--1
1168
1169
1170
1171

1172
1173

-- -

4.06 days

aner

O~5-hrs--

:~~:r:~;'V:;::~::::~nC:;';;~~;::t~~:-::r:~ng 1-·
SUivey
. ."
Tratnlng - --------------

0.5 hrs

.. -

-O·.5hrs -.-

I .--. ---

-0-.25 days

We(f9/14hT
---- - - - - - -

-_.

Thu 918111

Thu 9/8111

Wed 9/14/11

Wed 9/14/11

Onsite Customer Inmate Telephones Insructor Led 11157
Training
Complete and distribute Training Review forms
1168

1hr

Thu 9/8111
Thu 918111

Thu 918/11
Thu 918/11

1 hr

Thu 918111

Thu 9/8/11

1163

4 hrs

Wed 9114/11

Thu 9/15111

8.19 days

Thu 9/15/11

Tue 9/27/11

7.19 days
5.06 days

Thu 9115/11
Thu 9115111

Mon 9/26111
Thu 9/22111

Customer Acceptance for Gates Correctional
Institution
. ---York~West Correctional Institution ~ 146 Inmate
Telephones, 8 Visitation Phones, TOO & 1 Workstation
Pre~lnstallation

Receipt & Pre~fn5tallfnm~lte Teiephones-Tasks

1174

Receive Shipment at Site

1170

0.5 hrs

Thu 9/15/11

Thu 9115111

1175

Verify shipment Content to Pick List

1174

0.5 hrs

Thu 9/15111

Thu 9/15111

1176

Telephone room preperation & wiring

1174

3 days

Thu 9/15111

Tue 9/20111

1177

Pre~lnstall

1176

2 days

Tue 9120111

Thu 9/22111

6.94 days

Thu 9/15/11

Mon 9/26/11

1178

Securus Inmate Telephones eqUipment

InstalLinmate Telephones Phones

1

I

ID

Task Name

redecessor.j

I

DUration

Start

Finish

1179

Phone room wiring and installation activitiy

1177

2 days

I
Thu 9/22111

1180

Facility wiring and cross connections

1177

2 days

Thu 9/22111

Man 9/26/11

1181

Telephone replacementsAnstallation in dormitories

1175

2 days

Thu 9/15/11

Man 9/19/11

2.13 days

Thu 9/22111

Mon 9/26/11

1 hr

'-Thu9Ii2111

Thu 9/22111

Man 9/26/11

Man 9/26/11

1182
1183
1184
1185

I

Quality Control Checkpoint: CUstomer
Pre-Installation
.

VerirYequfpmenTTnvento·ry&-instaWit1on location _.
- Verify electrical,- networklte-Iecom,-and- teiep-hone
installations meet or exceed standards
.- - ------- --- - -'Complete Field Technician Checklist &. return to

1177
-

1

1187

1178

MPLS T1 connected to Securus equipment

1188

Installation Support confirmation that Securus
equipment onRline
Quality Control Checkpoint: Equipment Testing 1

1189
1190

Functional Validation

1191

. ----

.--~.-

--

1177

. ___p!oj~~t M~~~g~~_. ____________ ... _______ _
MPLS Test & Turn-up Activities with AT&T
MPLS T1 turned up with ATT

r .-:o18"'6c-j _.. - _._...

Mon.9/26/11.

0_25 days

Thu 9/15/11

Thu 9/15/11

1170

1 hr

Thu 9/15/11

Thu 9/15/11

1187

0.5 hrs

Thu 9/15/11

Thu 9/15/11

1188

0.5 hrs

Thu 9/15/11

Thu 9/15/11

3.06 days

Mon 9/19/11

Thu 9/22111

- - --

- ----Verl&alfFeaiilles·worl<ing properly·"

_._-- - - - - - "

1177

..

1 hr

Thu 9/22111----1'],u -9122111

1181- - '... - -ih,-

Mon9ii9/11 --rVfon9if9111

1193 ._- -- - _. ---- - -Complete Test 8: Validation Checktlst"ancrreturn to1--;=0-+ __ -----__ .... ~_r:.~oject Ma!l-,~ge.r____ .. __ ._ . ____________ _

1192------ --1h,-

Mon 9119111-' Mo'" 9/19/11

Securus & Connecticut DOC Project Team Meeting ~
Touch Point
Review installation progress & quality control

0.25 days

Mon 9/19/11

Mon 9/19/11

1193

1 hr

Man 9/19/11

Man 9/19/11

1195

1 hr

Mon 9/19/11

Mon9/19/11

1192

~

-.. ------ ... --- ---verifYphoneswork~ port assignments/calfg'rc;u~'-s--­
set

1194

1195

documentation fOf YorkRWest CorrectionallnstituUon
Discuss other ongoing and upcoming activities for
remaining Connecticut DOC Installations

1196

._----

1197
1198
1199
1200
1201
1202

Cut-Over to Securus

1205
1206

--

---- -._.--- ---.-.- Re-Verlryal1 Features··working p-rc)periy-- -- Re::-Ve-rlty.--phon"es work~ poiassignmentSfcali .
groups set
--Post Cutover-CiA Checklist & Test calls-Completed

- "- "-N-otlfy FaCilityTnmate- Te"lephones· is prei;ared -for
cl!~ov~~a_D_(U~"t:l~!~QlQg _~o.r!.~.s:~ly _
Cut Sheet distributed to Securus Project Team

1203
1204

Mon 9/19/11

Mon 9/26/11

5.25 days
Mon 9/19/11
iiii3--- --1 h,--rVfoi,91f9711

Mon 9/26/11
Mon 9/19/11

Installation

1193

1 hr

1193

.. 1 hr

Mon-gif9t11- -Mon9119/11

1201

1 hr

Man -9iI9Ti1--Mon9ii9i1 j

1201

- ·1203"

- - ~---

Complete ancfcertlfy.lntegratiOn-with-Offender
Management System & Commisary Vendor
- - - Voice Biometrics & cutMover act-fvities by
Dorm/Inmate Hou~ing Locations
Checkpoint: Customer Acceptance

1203

QualitY coritrof

- ih,Mon 9i19/ff-M'on9/19ift
2 days '--Mon9/f9/11

Wed 9/21/11

5 days

Mon 9/26/11

0.13 days

Mon 9/19/11

Mon 9/19/11

1207

Customer walk through at facility

1201

0.5 hrs

Man 9/19111

Man 9/19/11

1208

Customer review of Quality Control documentation

1207

0.5 hrs

Mon 9/19/11

Man 9119111

1198

5.06 days
0.5 hrs

Mon 9/19/11
- Mon'9/26i11

Mon 9/26/11
Man 9/26/11

1209
1210
1211
1212
1213
1214
1215

Post Cut-over Activities

- Flnallnstallation diagrams (datacom, electrical, and
equipment d_iagrams)
_
Site Cutover Preperation Complete - Ready for Training
Distribute Imp18mE!Otation Customer S-atisfaCtion
_Survey ___ . ._
Training

I

1203 -

I _ -1198I

I
Onsite Customer Inmate Telephones Insructo-r""'L-eccd·+i-~1"'203
Training
I
1214
Complete and distribute Training Review forms
!

0.5 hrs

Mon9!igii 1

Man 9/19/11

0.25 days
1 hr

Mon 9/19/11

Tue 9/20/11

Man 9/19/11

Man 9/19/11

1 hr

Man 9/19/11

T ue 9/20/11

ID

redecessof

Task Name

1216

.-

1217
1218

1209

Customer Acceptance for York-West Correctional
Institution

-. -.. -~------

-~-- ~Plementlntake Te!8phone-jVideo~System

1220

.-- Project 'Stakeholder Meeting-- -- --- -----.. --- ---

-T41f'siT"---

----project StakeholderMeeting -

wi<.. - 121955+1
wi<

-- - -

1221

1222

--

Project Stakeholder Meeting

--- -- -1220SS+1--

Profect Stakeholder Meeting

.-. "--"- '12iiSs+f-'

- - - - 'P,oje,iStaketiolder Meeting-

--

proJe'ctStake-holder-Meeting -_. -.-.- -- -

+ - -_..

f--:-;;12"'28C

wk

. -- ·PrOjectstakeholderMeeting--------·· ---- ---.

-12278$+1-

Wed1/18t12

-----2 hrs--Wed 2i8/12 - Wed 2iiJi12

-122858+1 -----2hrS-Wed 27151'12 - -W6rJ2115i12
wi<
- --12-29ss+T--- ----Zhrs- Wed 2/22i12- - -Wed2i22J12

--PiOjeCtStakeholder'Meetin-g-------- -

-"- --12308$+1------- --2 hrs' -- "'ired 2j291h---'We,fiFigTf2

wk

---'PrOjecfStakeholder'Meetlng---" --- --- -- ---

1233

-'proTeCt-Stakeho!deriVi"eeting -- .--- _. --_. -_. -'-"

1234

ProjectSlakehCiiderMeeling-------- - --

wi<

--- 1231S8+1-·-------·2hrs-· --wed"3f7i12 -- Wed 371712
wi<
12325S+1- - --2iirs-Wed3114hi - Wed 3114112
wi<
Ti338S+T-- -----2hrs-Wed 3/21/12 Wed3i21/12
wi<
1234SS+{ - ---- - :1"hrs- -- Wed 3728i12 Wed 3/28i12

- - Project Stakehoider Meeting----- -- - -- - -

wk

-- ------ --F1roject'Sta"keholderMeeting-

12355S+{-- - - wi<

123688+"1- '---' -

----rroIectStakeholder MeeUr,g- -

iii,s" -Wed 4/411Z -- Wed 4/4/12
2 hrs

-Wed4i11i12

Wed-4i11/12

wk

-f237SS+1- - --- . 2 hrs
wi<
--- -123aSs+f--- --- iii,s
wi<
2 hrs
123955+1

1238
1239
---

Project Stakeholder Meeting

1241

-PrOJect Stakeholder 'Meeting

1242

Project 5t8kSholderMeetfng

- Wed-.j/i8712- Wed-4i18/12
Wed 4/25/12 -Wed4i25112
Wed 5/2112

wk
-1240S$+1
wi<
1241SS+1

wed 5/2112
Wed 5/9/12

2 hrs

Wed 5/16/12

wk

12428'8+1' --

1243

1252

Tue12127/11

wk

-

1232

1251

Tue 12127/11

"- -- - -_. --ProjecfS'takeholderMeetlng~-'--- --- ---

~=-l-----

1250

Fri 1219/11

1225S5+r- --- 2- hr'- -- -Wed fi25/12- --Wed1/25/12
wi<
122655+1
Wed 211/12

1230

1249

Fri-12J27f1

wk

1227

1248

2 hrs--Fil12!2t1-1

-

1224SS+1------2 hrs-Wed 1/18/12

ProjecfStakeholder Meeting' -

1244
1245
1246
1247

1'u,,-7)31112
Wed 5/23/12

wk

- --

1226

1240

Tue 9/27111

- ·1223SS+T----------Z hrs---- Wed 1i11!1Z----Wed1/1"1/12

1225

1237

Finish

Fri 1212111

2 hrs
wi<
-i222SS+1---'- ----2hrswi<

1224

1236

Mon 9/26/11

I

wk

1223

1235

Start

~-'-6-'----'Od'ays'

120.25 days

Performance

f--:-;;=-i --

r

4 hrs

Distribute Information 1 Stakeholder Updates 1 Report

1219

1229

DUration

1

----

- '.--

'.--

Project Monitor & Control
Perform Quality Control
Integration Interface Qu'allty Control
Perform quality control integration interface

2 hrs

Wed 5/23/12

wk

-.

Wed 5/23/12
"-- .

Mon 7/9112
159.9--day~
Mon
11/21/11
Mon
7/9/12
--- _.- - ,._, .
4.5 days
Tue 12120111 Wed 12128/11
0.5wi<s
Tue 12/20/11 Thu 12122111
~--.

202
1247

2 days

Thu 12122111 Wed 12128/11

I'

150

3 days

Mon 11/21/11

Mon 11/28/11

I

149

3 days

Fril212/11

Wed 1217/11

Installation Quality Control Checkpoint 3: Equipment Testing I'
i

204

5 days

Mon 5/28/12

Mon 6/4112

'

204

5 days

Mon 5/28/12

Mon 6/4112

Perform Production testing on integration interface
Installation Quality Control Checkpoint 1: Customer
Provisioning
Installation Quality Control Checkpoint 2:Customer
Pre·lnstallation
Functional Validation
Installation Quality Control Checkpoint 4: Customer

Acceptance - Site Admlns

I

!

.
ID

TasK Name

redecesso1

Duration

I

Start

I
5/28/12

Finish

1253

Installation Quality Control Checkpoint 5: Customer

204

.5 days

1254

Acceptance· Contract Admin 1 DOC Project Manager
Installation Quality Control Checkpoint 6: Initiate Post

204

30 days

Man 5/28/12

Man 7/9112

31.75 days
4 hrs

Fri 1212111

1247

Thu 12/22111

Frl1/20/12
Tue 12127/11

141FS+1

2 hrs

Fri 12/2111

Fri 1212/11

2 hrs

Fr! 1219/11

Fri 1219/11

Fri 12116/11

Man 12119/11

2 hrs

Wed 12/28/11

Wed 12/28/11

2 hrs

Thu 1/5/12

Thu 1/5/12

2 hrs

Thu 1/12112

Thu 1/12/12

2 hrs

Thu 1/19/12

Fri 1/20/12

Tue 11/1/11

Wed 811112

Tue 11/1/11
Tue 11/1/11
Wed 11/23/11

Wed 811112
Tue 11/1/11

Man

Man 6/4112

Implementation Site Engineering Monitoring (remote
monitoring: 30 days)
1255
1256
1257

Perform Integrated Change Control
Change control for promoting intergration Interlace to
Production environment
Project Plan updates (risk register, issues log, schedule

I

wi<

updates)
1258

Project Plan updates (risk register, issues log, schedule
updates)

1259

Project Plan updates (risk register, issues 109, schedule
updates)

1260

Project Plan updates (risk register, issues log, schedule
updates)

1261

ProJect Plan updates (risk register, issues 109, schedule

1257FS+1

wi<
I
1258FS+1
wi<
I
1259FS+1
wi<
I
1260FS+1

Project Plan updates (risk register, issues log, schedule

1261FS+1

wi<

updates)
1263

~roJect

Plan updates (risk register, issues log, schedule

1262FS+1

updates)
1264
1265
1266
1267
1268
1269
1270
1271

Project Close
Close Project Phase
Close Project Initiation
Close Project PlannIng
Close Project EXecution
Close Project Monitor & Control
Close Procurements
Securus & CA COCR Project Team Meeting - Touch Point:
Customer Acceptance & Account Team Transition

.

wi<

updates)
1262

2 hrs

wi<
190.5 days.
190.5 days

I

3
116
148
1244
1271

1 hr
1 hr
1 hr

Wed 8/1/12

Wed 11/23/11
Wed 8/1/12

1 hr
1 day

Man 7/9/12

Man 7/9/12

Man 7/9/12

Tue 7/10/12

0.5 days

Mon 7/9/12

Mon 7/9/12

1272

Confirm resolution of any open issues on Issues log

1254

1 hr

Man 7/9/12

Man 7/9/12

1273

Technical Support and Field Service Management Review

1272

1 hr

Man 7/9/12

Man 7/9/12

1274
1275

Sales Account Team review
Estbalish ongoing meeting schedules

1273

1 hr

Man 7/9/12

Man 7/9/12

1274

1 hr

Man 7/9/12

Man 7/9/12

EXHIBIT 4
PRODUCT SCHEDULE

Exhibit 4 - Product Schedule (PS)

VENDOR NAME: Securus Technologies, Inc.
SERVICEIPRODUCT NAME: Inmate Telephone Service
SERVICE/PRODUCT DESCRIPTION: Securus will provide the State of Connecticut Department of
Correction a fully integrated Inmate Telephone Service.

Contact Securus:
Customer inquiries relating to billing questions or for problems relating to removing a phone number from
an Inmate's Authorized Call List, contact Securus directly:
Toll Free Telephone Number: 1-800-844-6591
OR
Email: customerservice@securustech.net

Mail Payments to:
Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
Customers may also contact Securus at:
Securus Correctional Billing Service
PO Box 1109
Addison, TX 75001

Payment Options:
The following payment options may not be available to all customers:

AdvanceConnect (A prepaid discounted option)
Traditiona/ Collect (Billed by the customer's local service provider)
Direct Bill: (Billed directly to the customer)

Exhibit 4 - Product Schedule (PS)

I!':F:Rlllr.1' NAME: Inmate Telephone Service (Commission to the State)
Activity
(Add.
Delete,
Change)

Date of
Vendor
Request

Date
Item
Approved Item
Code
ByDAS

Description of Service/Equipment

Commission
Rate

ICe.mnni.,;ion Rate on Commissionable Revenue (as
12115/11

master
Rate on Commissionable Revenue' {as
master

68.75%

<:~I'''"I'''~

Activity
(Add,

NAME: Inmate Telephone Service (Standard and Discounted Call Rates)
Date of
Vendor

Date
Description of Serv!ce/Equipment

Standard Per Minute Call Rate (local,
IntraLAT ,

Call Rates:

Cost per Unit

IVEiNDC)R FEIN: 75-2722144

"""JJ''''''' NAME: Securus Technologies, Inc.

IC::I=R\IICE NAME: Inmate Telephone Service (Standard and Discounted Call Rates)
Activity
(Add,
Delete,

Date of
Vendor

Item
Item Code

Description of ServicelEquipment

Unit

Cost per Unit

FEIN: 75-2722144

IVENDORNAME: Securus Technologies, Inc.
ISE:R\/ICE NAME: Inmate Telephone Service (Standard and Discounted Call Rates)
Activity
(Add,

Date of
Vendor

Description of ServicelEquipment

Unit

Cost per Unit

V t:'''U'UI'I.

ISF'R\/lr:F

Activity
(Add.
Delete,

FEIN: 75-2722144

NAME: Securus Technologies, Inc.
NAME: Inmate Telephone Service (Standard and Discounted Call Rates)
Date of
Vendor

'
Item
Item Code

Description of Service/Equipment

IIlGIUUII1U

Azores &

Unit

Cost per Unit

IVE:NDOR NAME: . Securus Technologies, Inc.

IVENDOR FEIN: 75-2722144

NAME: Inmate Telephone Service (Standard and Discounted Call Rates)
Description of ServiceJEqulpment

Cost per Unit

Exhibit 4 - Product Schedule (PS)

1l':1:R\IIC':F NAME: Inmate Telephone Service (Alternate - Standard and Discounted Call Rates)
Activity
(Add,

Date of
Vendor

Description of ServicelEqulpment

Call Rates:

Unit

Cost per Unit

Exhibit 4 - Product Schedule (PS)

IVE:NDOR FEIN: 75·2722144

DOR NAME: Securus Technologies, Inc.

ISFRVIr.F NAME: Inmate Telephone Service (Alternate· Standard and Discounted Call Rates)
Item

Description of Service/Equipment

\''''''ULllfli,l

Martinique, St.

Cost per Unit

Exhibit 4 - Product Schedule (PS) .

FEIN: 75-2722144

IVENDORNAME: Securus Technologies, Inc.

NAME: Inmate Telephone Service (Alternate - Standard and Discounted Call Rates)
Description of Service/Equipment

Unit

cost per Unit

Exhibit 4 - Product Schedule (PS)

IVE:N[)OIRNAME: Securus Technologies, Inc.

IVEINDC)R FEIN: 75-2722144

""."<v."" NAME: Inmate Telephone Service (Alternate - Standard and Discounted Call Rates)
Activity
(Add.
Delete,
Change)

Date of

Vendor
Request

Date
Item
A pprove d Item Cooe
ByDAS

Description of ServicelEquipment

Cost per Unit

Exhibit 4 - Product Schedule (PS)

IVENDOR NAME: Securus Technologies, Inc.

IVEINDClR FEIN: 75-2722144

'<>0;""""" NAME: Inmate Telephone Service (Alternate - Standard and Discounted Call Rates)
Description of ServicelEquipment

Cost per Unit

EXHIBITS

SERVICE LEVEL AGREEMENT

Exhibit S - Service Level Agreement (SLA)

SECTION 1: REPAIR PRIORITY LEVELS AND PERFORMANCE REQUIREMENTS
The Contractor shall adhere to the following service levels:

Loss of critical functionality as determined by DOC
--

---

,"

I ...Complete
system failure
-.-,._---- ---- _._--_. __ ....

.

- ' . - - - -.. _ . - - - - - - - - - - -

_

Complete loss of recording functions at a DOC site

--------------

1

(Pi)

.

-------_.....

-

- - - - - - -----------,--

loss of call monitoring
capabilities
at a DOC site
I Complete
_ __
_.-.. _
... _
----._---_
........•.. ...

.._.- ............ , ......... :-- ....

.._... -.--

- ...

........

.. __._--------.

When 50% or more of inmate telephones are not working in a
specific area! housing unit
--- .. - ..
..
....... _---_ ....... _-""'--_._---_._--_ .._Loss of significant functionality as determined by DOC
--~---.--.-

-~----~.-

Loss of call monitoring capabilities at a DOC site (other than a
complete loss)

2
(P2)

I Data back-up failure ..
When 50% or less of inmate telephones are not working in a
specific area! housing unit
Loss of non-significant functionality as determined by DOC

-'

-

Software fixes not critical to operations

3

2 hour resolution

........ - ........ _- ........- ..

Complete loss of administrative or investigative access or function
at a DOC site

_

Immediate
response!

-

-

..

See Notification
Procedure below.
--~-.---~.--~-

1 hour response!
8 hour resolution
See Notification
Procedure below.
2 hour response!
24 hour resolution

(P3)

See Notification
Procedure below.

Notification Procedure:
a. If Contractor becomes aware of the occurrence of any of the above. failures,
Contractor shall notify DOC of the occurrence and nature of the failure through the
email distribution provided to Contractor by DOC Director of Security. If a field
technician is required, Contractor's Dispatch or Field Technician shall contact the
affected facility's supervisor or designated contact with an estimated time of arrival.
Notification of resolution of the failure and how resolved shall be provided to DOC
through the email distribution. Response and resolution time.s shall be pursuant to
the table above. .

b. If DOC becomes aware of the occurrence of the any of the above failures, and has
not received notification from Contractor, DOC shall notify Contractor of the
occurrence and nature of the failure by calling the toll free telephone number

... .

Exhibit 5 - Service level Agreement (SLA)

provided by Contractor. Said telephone line shall be manned 24 hours a day by live
personnel. If a field technician is required, Contractor's Dispatch or Field Technician
shall contact the affected facility's supervisor or designated contact with an estimated
time of arrival. Notification of resolution of the failure shall be provided by Contractor
directly to the DOC individual who reported the failure and by email distribution
provided to Contractor by DOC Director of Security. The email notification shall state
how the failure was resolved. Response and resolution times shall be pursuant to
the table above.

SECTION 2: ESCALATION PROCEDURE
The Contractor and the State shall adhere to the following escalation procedure:

P1

P2

A P1 is the highest service
level which is defined as
30% or more of the
functionality of the System
being adversely affected
by the System Event.
Examples of P1 service
assignments include items
such as no voice prompts,
features not operating
appropriately, inability to
burn CD's, issues with
listening to live calls,
inability to access inmate
telephone service, all
cphones down.

Failure of
Contractor to
respond
immediately and/or
failure of
Contractor to
resolve failure(s)
within 2 hours (or
other time as
consented to by
DOC Directorof
Security)

A P2 is defined as 5% to
29% of the functionality of
the System being
adversely affected by the
System Event. Examples
of a P2 service
assignments would include
items such as work station,
specific system ports, LEC
circuits, unblocks, block
numbers, misSing CDRs,
call searching.

Failure of
Contractor to
respond within 1
hour and/or failure
of Contractor to
resolve failure(s)
within 8 hours (or
other time as
consented to by
DOC Director of
Security)

The following departments and/or personnel
of the Contractor shall be available to assist
DOC Director of Security, or his/her
designee:
• Technical Support Department
• Technical Support Manager
• Technical Support Director

Contractor shall provide DOC Director of
Security with email addresses and direct
telephone numbers for the above.

The following departments and/or personnel
of the Contractor shall be available to assist
DOC Director of Security, or his/her
designee:
• Technical Support Department
• Technical Support Manager
• Technical Support Director
Contractor shall provide DOC Director of
Security with email addresses and direct
telephone numbers for the above.

Exhibit 5 - Service level Agreement (SLA)

P3

A P3 assignment is
defined as less the 5% of
the functionality of the
System being adversely
affected by the System
Event. Single and multiple
phones related issues.
Examples of P3 service
assignments would include
items such as static on the
phone, a party not being
able to hear, unable to dial,
a broken phone, dial pad
not working, cut off .
switches not working, and
inability to generate
reports.
-

.

--

The following departments and/or personnel
of the Contractor shall be available to assist
DOC Director of Security, or his/her
designee:

Failure of
Contractor to
respond within 2
hours and/or
failure of
Contractor to
resolve failure(s)
within 24 hours (or
other time as
consented to by
DOC Director of
Security)

.....

-_ ..

• Technical Support Department
• Technical Support Manager
• Technical Support Director
• Regional Field Manager .
• Executive Director of Service
Contractor shall provide DOC Director of
Security with email addresses and direct
telephone numbers for the above.
VP Service & Operations
-

-

-"-

.. -